# ayman.elamin@sutherlandglobal.com — Coaching Report

## Week of 2026-05-25 – 2026-05-31

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## At a Glance

| Calls Handled | Avg Handle Time | Top Product | Top Problem | Cases Documented | Cases Escalated |
|---|---|---|---|---|---|
| 5 | 36m 17s | LAPAC1750 | ACCESS | 3 | 0 |

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## Scorecard

| Dimension   | This Week | Calls Reviewed |
|-------------|-----------|----------------|
| Accuracy    | 3.40      | 5 |
| Protocol    | 1.60      | 5 |
| Communication | 1.80      | 5 |
| Overall     | 1.76      | 5 |

*Scores reflect the 5 calls reviewed. Overall scores ranged from **1.2** to **2.8**.*

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## Where Time Goes

### Product Families

| Family | Calls | Avg Handle Time | Avg Overall | Avg Accuracy | Avg Protocol | Avg Communication | Note |
|---|---|---|---|---|---|---|---|
| MX | 1 | 2