# joziel.licmoan@concentrix.com — Coaching Report

## Week of 2026-05-25 – 2026-05-31

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## At a Glance

| Calls Handled | Avg Handle Time | Top Product | Top Problem | Cases Documented | Cases Escalated |
|---|---|---|---|---|---|
| 32 | 18m 03s | MX6200 | CONNECTIVITY | 32 | 3 |

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## Scorecard

| Dimension   | This Week | Calls Reviewed |
|-------------|-----------|----------------|
| Accuracy    | 2.30      | 32             |
| Protocol    | 1.80      | 32             |
| Communication | 2.30