kharla.proel — Coaching Report
Week of 2026-05-25 – 2026-05-31
At a Glance
| Calls Handled | Avg Handle Time | Top Product | Top Problem | Cases Documented | Cases Escalated |
|---|---|---|---|---|---|
| 33 | 17m 28s | WHW03 | CONNECTIVITY | 33 | 1 |
Scorecard
| Dimension | This Week | Calls Reviewed |
|---|---|---|
| Accuracy | 1.97 | 33 |
| Protocol | 1.82 | 33 |
| Communication | 2.12 | 33 |
| Overall | 2.24 | 33 |
Scores reflect the range 1.1 – 3.6 across the 33 calls reviewed.
Where Time Goes
Product Families
Product family data not available for this week.
Problem Categories
| Category | Calls | Avg Handle Time | Avg Overall | Avg Accuracy | Avg Protocol | Avg Communication | Focus Area? |
|---|---|---|---|---|---|---|---|
| CONNECTIVITY | 16 | 20m 29s | 2.06 | 1.81 | 1.75 | 2.12 | ✓ |
| SETUP | 4 | 22m 01s | 2.00 | 1.75 | 1.75 | 2.00 | ✓ |
| ACCESS | 3 | 14m 28s | 2.07 | 2.67 | 2.00 | 2.00 | ✓ |
| CONFIGURATION | 6 | 19m 20s | 2.15 | 2.83 | 1.67 | 2.00 | ✓ |
| GENERAL INQUIRY | 1 | 6m 23s | 1.80 | 1.00 | 2.00 | 2.00 | ✓ |
| NO TROUBLESHOOTING NEEDED | 1 | 7m 14s | 3.00 | 2.00 | 2.00