joziel.licmoan@concentrix.com — Coaching Report
Week of 2026-05-25 – 2026-05-31
At a Glance
| Calls Handled | Avg Handle Time | Top Product | Top Problem | Cases Documented | Cases Escalated |
|---|---|---|---|---|---|
| 32 | 18m 03s | MX6200 | CONNECTIVITY | 32 | 3 |
Scorecard
| Dimension | This Week | Calls Reviewed |
|---|---|---|
| Accuracy | 2.30 | 32 |
| Protocol | 1.80 | 32 |
| Communication | 2.30