Speaker 1
This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hello? Hi, sir. Thank you for answering this call back. I guess we got disconnected when you turned off the cellular data.
00:00
Speaker 2
Yeah, I I thought that's why I needed to do because I wasn't sure if it was on so it definitely wasn't on the Wi-Fi
00:20
Speaker 1
It's working?
00:28
Speaker 2
Well, if I log into a browser, it's going to work because I'm on cellular data Isn't not but should I be connected to the vell up set up Delta 9 alpha?
00:31
Speaker 1
Once you turn off the cellular data, then your Wi-Fi is on. Make sure the Wi-Fi is on on your phone. and then try to access a website like or open your email or if you have like Facebook in your phone so let's we can try yes sir that's the Wi-Fi name
00:38
Speaker 2
Network, is that what you want me to do? So I'm trying to I'm trying to connect to the
01:00
Speaker 1
correct that's the Wi-Fi name well if you want to change the Wi-Fi name later on to the old Wi-Fi name that you have before this you can but how about this one let's just proceed to add the two child nodes so you can power it on ah yes
01:02
Speaker 2
develop set up Delta 9 alpha website and
01:27
Speaker 1
Yes, and the password, sir, that you're going to use to connect is the default Wi-Fi password at the bottom of the parent node. It's not connecting to the Wi-Fi.
01:32
Speaker 2
Retype it in not finding it it didn't connect using the develop one and then it just disappeared off my network list it's weird
02:33
Speaker 1
Oh, try to, like, check. Click on the hidden network, sir, or other networks. Maybe it's right there.
03:03
Speaker 2
because now none of my networks are showing up solid blue go see if which one's showing develop
03:53
Speaker 1
You can find it. What's the light indicator on the parent node? so can you use a different device if you have iPad or if you have laptop right there let's see if it's showing right there yeah they look set up d9a yeah
03:56
Speaker 2
all right now here it is all right so it showed up back on my phone i'm going to type in the password again make sure i get it right uh okay that worked that time um they're still turned off
04:22
Speaker 1
okay hey it's working okay good so what what is the light on the two child knows they can leave power it on yeah that's which and how close is it from the
04:39
Speaker 2
the child that's correct one feet away I know they're practically touching each
05:44
Speaker 1
parent node okay but can you move it a little closer okay okay is it all turn on okay so let's
05:52
Speaker 2
other parent node is still steady blue the child knows her pulsating blue can
06:07
Speaker 1
reset the child nodes the same way on how you reset the parent node so press and hold the reset button of the child node uh it will blink red it will goes off the moment you see the blue light then let's go so you can start now reset the child well if you can but I guess
06:50
Speaker 2
I do they jump up at the same time it doesn't matter well they're just
07:07
Speaker 1
it's better to reset it one at a time okay done with the resetting of the two child nodes okay let me know once the two child node turns solid pink red or
07:14
Speaker 2
pulsating blue right now yes okay one of the children one of the children knows
08:39
Speaker 1
purple okay then let's just wait and the two child nodes are plugged in to a direct power source okay okay good so let's just wait for the other one so we can add it at the
08:46
Speaker 2
Oh, and what is it, the develop?
09:36
Speaker 1
same time and while waiting sir do you want to rename your wi-fi name like create a different wi-fi name or leave it as it is yeah because you are you currently using the default wi-fi name develop setup so if you want to create a new wi-fi name yes you can do you you have the
09:41
Speaker 2
Yeah, I do.
10:14
Speaker 1
Linksys application sir okay so open the Linksys application then logged in using the router
10:18
Speaker 2
I can change it back to the one that we used to have, correct?
10:21
Speaker 1
password which is admin all in lowercase yes sir using your Linksys application
10:28
Speaker 2
It should work. Give me a second here. Okay, so when I open the app, it's walking me through a setup. How do I get to what you want me to do?
10:51
Speaker 1
what setup what can you see on the screen right now
11:32
Speaker 2
Well, it says plug additional nodes into the power and the rotor. Maybe I have the wrong thing opened here. it's connected yes so I'm gonna close the app reopen it so when it's when it
11:35
Speaker 1
like a close or force close and then open again click i don't yes set up then quit setup
11:47
Speaker 2
opens this is loaded in the setup experience ready to complete setup so I just say I don't want to continue setup okay now it's just stuck on the page
11:58
Speaker 1
up okay let's just maybe it's still loading okay just stay on the page and what what is the light
12:08
Speaker 2
that says links is okay there you read okay we already did that once do it
12:24
Speaker 1
on the two child nodes sir okay good so we're going to add a child node sir using the five press the same way earlier so on the parent node reset button just press it for a quick second do it for five times so it should be press release press release five times on the parent nodes reset button yeah do the five press again it should be on the parent
12:38
Speaker 2
again okay here we go okay flashing red now it's steady blue
13:06
Speaker 1
nodes so when you do the five press the parent node change its life okay so
13:12
Speaker 2
and that Linksys logo the the app isn't loading like it has in the past
13:26
Speaker 1
steady blue now how about the two child nodes just wait then to respond and then what happened to the parent node I mean sorry on the Linksys application okay Okay. Can you then uninstall and reinstall instead? Yes, sir. Sorry about it. Oh, the link is with the blue L and black background. Agree. Yeah. Yeah. Click next. Just follow the guide. Yes. Okay. And what's the light on the two child nodes? Can we do the 5-press pairing again? Or it should be on the parent. It should be on the parent.
13:36
Speaker 2
there's a lot of work all right so delete the app and reinstall it correct I think my children should pay me to do all this they're the ones that want it done okay all right there's links to smart Wi-Fi and just plain old Linksys which one should I pick okay so it launched the setting up the or launching the set of conditions terms and conditions agree okay allow bluetooth connect the router to your modem source of internet it's connected all right so this is saying make sure that everything is finished setting up node light is solid just hit it so the parent node is solid but the children aren't i can hit node light is solid correct checking for internet steady red on the child nodes. Yes I did it. Steady blue. Yes steady blue on the parent. What am I
14:19
Speaker 1
Do the 5-press pairing on the parent node, sir. Okay, what happened now?
16:51
Speaker 2
looking for now? Connect to your new Linksys routers Wi-Fi. It says show me. It
17:43
Speaker 1
What page are you on the Linksys application? Yeah, check if your phone is still connected. Click the Wi-Fi name.
17:45
Speaker 2
is. So this says the Linksys cloud is temporarily unavailable. You'll need to
18:06
Speaker 1
Okay. And then go back to the login page.
18:07
Speaker 2
connect to your new Linksys routers Wi-Fi to proceed. Show me how. We need a web
18:27
Speaker 1
Okay. Maybe there's like a system maintenance on the app. Do you have an iPad, sir, or a laptop that we can use instead?
18:30
Speaker 2
browser, right? It's an Apple laptop or whatever.
18:47
Speaker 1
Yeah, is it iPad or is it laptop? Okay. Okay, so make sure it's connected to the default Wi-Fi name.
18:49
Speaker 2
9b8. Yeah, okay. Connect to it. Oh, I'll get your password. Hang on. Oh, what was the password? Is it on my phone? Oh, wait. Hang on. It's right here. Sorry. It is mall P. I'll just share the password with you.
19:07
Speaker 1
And by the way, sir, okay, sorry. What is the light on the two child nodes? Okay, then let's just try to add it on the browser. So let me know if the laptop is connected now to the Wi-Fi. And then what browser do you have? You have Chrome. Okay, so open Chrome. and then type in this IP address on the web browser it's 192.168.1.1 okay 192.168.1.1 and it should be on the web browser okay can you see there's two phone
19:40
Speaker 2
Okay, you'll need to repeat that because the Wi-Fi was still loading when you said that. Go ahead. Okay. It pulls up the links to smart Wi-Fi page.
21:07
Speaker 1
picture on the screen um by the way ma'am your other password is different from the wi-fi password
21:50
Speaker 2
It wants me to put in the passwords at the same note that was on the bottom. Will you read it to me again? It wants me to sign in with the router password to access it.
21:54
Speaker 1
So if you are on the Access Router page, kindly use the default router password. This is the default router password that you're going to use to log in.
22:09
Speaker 1
Try using admin, all in small letter, A-D-M-I-N.
22:22
Speaker 1
And then you're able to log in.
22:41
Speaker 1
Can you see right there like around seven or to eight boxes? Is the network status connected? connected? Perfect. Can you go down below the boxes at the bottom right corner? You can see
22:46
Speaker 2
Yes, it says this device, router, and Internet connected.
23:01
Speaker 1
it in blue text. End user license agreement. Privacy statement. Kindly look for the two letter CA and click it. At the bottom right corner, you can see it in blue text. Yeah, end user license
23:12
Speaker 2
For which one? Yes. I don't see CA, I see end user license agreement,
23:23
Speaker 1
sense agreement at the end you can see ca and then click it what can you see right there okay
23:31
Speaker 2
privacy statement, third party licenses and OUKLA privacy policy.
23:45
Speaker 1
there's no more ca right there okay at the left hand side at the upper left hand side you can see smart wi-fi tools go down below connectivity i mean go down below router settings and click on
23:50
Speaker 1
connectivity okay good then connectivity can you still see CA router set up or
24:08
Speaker 2
Okay, I'm in connectivity. I see it.
24:16
Speaker 1
develop set up okay kindly click it yeah kindly click on add wireless child node
24:25
Speaker 2
Okay. And then it will say, it says add a wired child nodes or add wireless child nodes.
24:32
Speaker 1
and then after you click it can you can you see it again they add wire wireless
24:43
Speaker 1
less or is it graded out? I kindly click it again. No need. And check what happened to
24:55
Speaker 2
It went gray and then it went on gray. So now I can click it again. Okay. Okay, at the bottom it says, okay, cancel and apply. Should I click apply?
24:59
Speaker 1
the child node slide. Perfect, man. So let's just give it a time, one to six minutes. I
25:18
Speaker 2
Do they change? One's blinking and the other one's setting. Oh, they're both blinking.
25:23
Speaker 1
mean, sorry, three to six minutes for the child node to connect. So while waiting, because you want to change the Wi-Fi name earlier, so let me guide you where to change. Kindly Click Close Connectivity, kindly click OK, the OK button, and then click Wi-Fi Settings below Troubleshooting.
25:33
Speaker 2
Okay, okay, okay, I'll do that right now.
25:53
Speaker 1
Okay, good. So, can you see the 2.4 and the 5 right there? Okay, perfect. So, you can now rename the Wi-Fi name. You can create the exact Wi-Fi name that you have before. So, and then just separate the two bands. So, for example, the name is your name. just put on the 2.4 then just put the Wi-Fi name underscore 2.4 and then on the 5 the Wi-Fi name underscore 5 gigahertz and then it's up to you if you want to say use the same Wi-Fi password for both or different and then after you create the information right there take note of the password if in case you forget it um then you have a copy then make sure to click apply okay okay just yes yeah just push
26:02
Speaker 2
Okay, I went to click apply and it says, changing Wi-Fi settings will disconnect all devices, including this one from the router. Is that okay? It won't mess with the child nodes?
26:54
Speaker 1
yeah just proceed okay perfect so let's just finish uh creating the name just follow the steps
27:41
Speaker 2
Okay, the two child nodes are now showing a green light.
27:43
Speaker 1
just follow the guide i just leave it as it is what screen are you right now on the wi-fi when
28:09
Speaker 2
I'm still waiting for the Wi-Fi name to change to load, but one of the nodes is red and the other one is still green.
28:58
Speaker 1
you create the name okay and parent node is on solid blue light okay you can check from time to
29:12
Speaker 2
I clicked apply after I changed it, and it says waiting. It's showing me a loading screen. Yes. Okay.
29:12
Speaker 1
time check on the wi-fi list on the macbook on the wi-fi settings check if you can see the new wi-fi name okay good connect connect to the new wi-fi name perfect and then the child nodes let's check
29:40
Speaker 2
Yes, I can see them. Okay. Okay, it's connecting. It's loading. Okay, I'm connected to the 5 gigahertz network. They're both green.
29:50
Speaker 1
Okay, good. So it means we successfully resolved the concern. Do you want to relocate the two child nodes? Because it's blue. Okay. So relocate. It will be on the same floor where the parent node is. Okay. So this is how you're going to relocate the child node. Make sure to power off the power switch of the child node before unplugging its power adapter. so you can proceed now relocating it one by one you can do it at the same time
30:49
Speaker 2
Yep, so turn them off and then unplug them. One at a time? Should we only do one at a time or can we turn off and unplug both?
31:24
Speaker 1
I should be turned off and then unplug okay and then plug in power it on yes
31:34
Speaker 2
Okay. Okay. They're unplugged and turned off. In transit. Yes. Okay. It's plugged in and it's turned on.
31:36
Speaker 1
and it will take like another time again so three to six minutes so let's just wait till it turns blue because it will try to reconnect to the parent node again yeah you can just leave it like that three to six minutes or ten minutes
32:17
Speaker 2
Okay. We can do both? Yeah, we can plug both of them in.
32:28
Speaker 1
but just leave it as it is do not like restart do not reset anymore because it's done okay
32:36
Speaker 2
Okay. We're plugging the second one in now.
32:43
Speaker 1
it should uh start to blink blink red until it becomes solid blue see right now what's the color
32:48
Speaker 2
Okay. They're both plugged in and then what color should the light be? On the first one, it's blinking blue, and the second one,
33:10
Speaker 1
mm-hmm okay let's just wait till it's solid blue light the other one i'm sure it will start to
33:29
Speaker 2
which is in a different room, is steady blue.
33:31
Speaker 1
blink and we're almost done okay let's just wait then but the one with the solid blue you can just
33:45
Speaker 2
Okay. Okay, one of them is blinking red, and I think the other one is still solid blue. Yep, we've got one blue and one blinking red.
33:47
Speaker 1
leave it as it is okay thank you man and then if in case you notice that the nodes are on blinking
34:30
Speaker 2
Okay. I won't touch that one.
34:32
Speaker 1
blinking light just do not reset right away just power cycle power it off then power it back on because eventually it will reconnect back so if you reset it will be really disconnected so you can just leave it as it is and then observe it yes okay no worries so let's just
34:54
Speaker 2
Okay. I see. Okay, the one that was solid blue is now blinking blue, and the one that the other one is green okay what color is it supposed to be
35:08
Speaker 1
the one with the blinking red just wait for it to turn solid blue or green it
35:39
Speaker 2
which one is good so I have one solid green that one is good and the other one
35:52
Speaker 1
should be a either solid green or solid blue or solid light blue solid light green that's good mm-hmm yes and just let me know if they are you're welcome
35:54
Speaker 2
is solid red blinking red so I'll just keep waiting for that one thank you for your help mm-hmm yes thank you the one that was blinking red went green and now
36:11
Speaker 1
and so for the last child no just leave it like that the same way with the other child no they just reconnect okay you just need more time and then if in case you need assistance in the future just give us a call back and then thank you so much for your patience and cooperation you have a nice day yes ma'am just leave it like that it's still trying
36:28
Speaker 2
it's it's going back and forth between red and green should I just keep waiting until it stays green okay so after they turn green there's nothing else we should need to do
36:49
Speaker 1
uh to connect to the parent node yes ma'am it's all good okay then you're welcome have a nice day
36:57
Speaker 2
okay all right thank you for your help you too thank you i think we're good wow
37:05
Speaker 1
bye welcome you're welcome
37:11
Speaker 2
okay we should be good okay thank you
37:22