Generated 2026-07-18 01:05 UTC — 4536 calls shown | ⚑ Evaluator Feedback
# Run on 192.168.1.132 — source .env first for PG vars
cd /home/lucas/projects/call_audio
source deploy/local-prod/.env
docker run --rm \
--network local-prod_default \
-v /home/lucas/projects/call_audio:/app \
-v /data/call-audio:/data/call-audio \
-e PGHOST=postgres -e PGPORT=5432 \
-e PGDATABASE="$PGDATABASE" \
-e PGUSER="$PGUSER" \
-e PGPASSWORD="$PGPASSWORD" \
-w /app call-audio-worker:local-prod \
python scripts/generate_rubric_comparison_report.py \
--output-dir /data/call-audio/rubric-comparison
# Then copy to serving dir:
docker run --rm \
-v /data/call-audio/rubric-comparison:/src \
-v /home/lucas/projects/oktopus/artifacts/call-audio/rubric-comparison:/dst \
alpine sh -c "cp -r /src/. /dst/"
| Call ID | Call Start | Dur | Issue Type | V1 Score | V2 Score | V2 Band | Delta | Resolution | Technical | Communication | Ownership | Escalation | CX | V2 Outcome | Auto-Zero | Quality |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 52278c3e-8232-11f1-8… | 2026-07-17 22:53 | 7m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 2315fcce-8231-11f1-8… | 2026-07-17 22:44 | 8m | Unknown | 1.8/5 | 50.0% | Needs Improvement | +14.0 | N/A | N/A | 2.50 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 557a7e7c-822e-11f1-a… | 2026-07-17 22:24 | 15m | — | 1.0/5 | 87.5% | Meets / Exceeds | +67.5 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| a0926678-822d-11f1-8… | 2026-07-17 22:19 | 32m | Hardware Fault | 2.8/5 | 58.8% | Needs Improvement | +2.8 | 2.19 | 3.44 | 2.50 | 5.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 6d5a25e4-822c-11f1-8… | 2026-07-17 22:11 | 17m | — | 1.0/5 | 5.2% | Needs Improvement | -14.8 | 0.00 | 0.00 | 1.25 | 0.00 | 0.00 | 0.71 | Unresolved | ⚠ Flagged (1 halluc., 3 garbled) | |
| b5104bf8-822b-11f1-9… | 2026-07-17 22:06 | 7m | WiFi Connectivity | 3.9/5 | 37.9% | Needs Improvement | -40.1 | 0.00 | 1.88 | 2.50 | 3.50 | N/A | 4.29 | Unresolved | ||
| bf5b6986-822a-11f1-a… | 2026-07-17 21:59 | 52m | — | 1.0/5 | 59.1% | Needs Improvement | +39.1 | 4.38 | 1.56 | 2.50 | 4.00 | 0.00 | 3.57 | Successful Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 3f777822-822a-11f1-9… | 2026-07-17 21:55 | 20m | WiFi Connectivity | 1.1/5 | 31.0% | Needs Improvement | +9.0 | 1.56 | 0.94 | 2.50 | 1.79 | 0.00 | 2.50 | Unresolved | ||
| cecb220e-8229-11f1-9… | 2026-07-17 21:52 | 6m | Hardware Fault | 2.8/5 | 61.4% | Needs Improvement | +5.4 | 2.19 | 1.25 | 3.75 | 4.00 | 5.00 | 5.00 | Partial Resolution | ||
| dc0af01c-8228-11f1-b… | 2026-07-17 21:45 | 5m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 8eec6090-8228-11f1-9… | 2026-07-17 21:43 | 23m | Password/Login | 2.8/5 | 93.5% | Meets / Exceeds | +37.5 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 820c9046-8225-11f1-9… | 2026-07-17 21:21 | 36m | Port Forwarding | 2.4/5 | 54.9% | Needs Improvement | +6.9 | 1.56 | 3.12 | 2.50 | 3.50 | 5.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (2 halluc., 1 garbled) | |
| cd368e56-8224-11f1-9… | 2026-07-17 21:16 | 8m | WiFi Connectivity | 2.8/5 | 53.7% | Needs Improvement | -2.3 | 1.56 | 2.81 | 3.75 | 5.00 | N/A | 0.71 | Unresolved | ⚠ Flagged (1 garbled) | |
| 9fcf0f1a-8224-11f1-a… | 2026-07-17 21:15 | 11m | Internet/WAN Setup | 2.8/5 | 45.1% | Needs Improvement | -10.9 | 2.19 | 1.88 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| c3f70060-8223-11f1-9… | 2026-07-17 21:09 | 6m | Internet/WAN Setup | 3.3/5 | 71.0% | Developing | +5.0 | 3.12 | 4.06 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 32074ee4-8223-11f1-8… | 2026-07-17 21:05 | 6m | Router Setup | 2.8/5 | 59.4% | Needs Improvement | +3.4 | 1.25 | 4.06 | 3.75 | 4.00 | N/A | 3.21 | Unresolved | ⚠ Flagged (2 garbled) | |
| 1b78fb3c-8223-11f1-a… | 2026-07-17 21:04 | 23m | Speed/Performance | 1.8/5 | 56.2% | Needs Improvement | +20.2 | 2.19 | 2.50 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 3d78be1c-8222-11f1-a… | 2026-07-17 20:58 | 52m | — | 1.0/5 | 86.9% | Meets / Exceeds | +66.9 | 4.06 | 3.12 | 5.00 | 5.00 | 5.00 | 5.00 | Appropriate Escalation | ⚠ Flagged (3 halluc., 3 garbled) | |
| 6ae2db40-8221-11f1-9… | 2026-07-17 20:52 | 5m | Hardware Fault | 3.2/5 | 47.9% | Needs Improvement | -16.1 | 0.00 | 4.06 | 3.75 | 3.00 | 5.00 | 0.71 | Unresolved | ||
| 2d8c1456-8220-11f1-a… | 2026-07-17 20:43 | 13m | Internet/WAN Setup | 3.3/5 | 56.2% | Needs Improvement | -9.8 | 0.62 | 2.81 | 3.75 | 5.00 | 5.00 | 2.50 | Unresolved | ||
| c1a89746-821f-11f1-9… | 2026-07-17 20:40 | 7m | Router Setup | 3.9/5 | 67.8% | Needs Improvement | -10.2 | 2.19 | 2.50 | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ||
| 1db82d56-821d-11f1-9… | 2026-07-17 20:21 | 13m | — | 1.0/5 | 67.7% | Needs Improvement | +47.7 | 2.50 | 4.06 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 0df3e626-821d-11f1-a… | 2026-07-17 20:21 | 78m | Router Setup | 2.8/5 | 75.3% | Developing | +19.3 | 4.06 | 4.06 | 2.50 | 4.00 | 4.00 | 3.57 | Appropriate Escalation | ⚠ Flagged (2 garbled) | |
| 6d1dd086-821c-11f1-b… | 2026-07-17 20:16 | 29m | Internet/WAN Setup | 2.0/5 | 26.9% | Needs Improvement | -13.1 | 1.56 | 0.00 | 1.25 | 2.50 | N/A | 1.79 | Unresolved | ||
| 097da7fe-821c-11f1-b… | 2026-07-17 20:13 | 11m | WiFi Connectivity | 3.2/5 | 18.8% | Needs Improvement | -45.2 | 1.56 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 75614760-821b-11f1-9… | 2026-07-17 20:09 | 72m | Router Setup | 2.8/5 | 53.3% | Needs Improvement | -2.7 | 2.81 | 0.94 | 1.25 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (3 halluc., 6 garbled) | |
| b8f0d762-821a-11f1-b… | 2026-07-17 20:04 | 10m | Internet/WAN Setup | 2.8/5 | 15.6% | Needs Improvement | -40.4 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 911493be-821a-11f1-9… | 2026-07-17 20:03 | 6m | WiFi Connectivity | 2.8/5 | 51.2% | Needs Improvement | -4.8 | 0.00 | 2.81 | 3.75 | 5.00 | N/A | 4.29 | Unresolved | ||
| 10cc292e-8215-11f1-8… | 2026-07-17 19:24 | 82m | — | 1.0/5 | 69.9% | Needs Improvement | +49.9 | 4.06 | 1.88 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| 066c25bc-8213-11f1-9… | 2026-07-17 19:09 | 31m | Router Setup | 3.3/5 | 91.7% | Meets / Exceeds | +25.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 9e754240-8212-11f1-9… | 2026-07-17 19:06 | 68m | — | 1.0/5 | 90.1% | Meets / Exceeds | +70.1 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (3 halluc., 3 garbled) | |
| 715d9be0-8212-11f1-a… | 2026-07-17 19:05 | 10m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 489372f2-8212-11f1-9… | 2026-07-17 19:04 | 26m | Access Point Mode | 2.0/5 | 37.6% | Needs Improvement | -2.4 | 0.94 | 1.88 | 2.50 | 5.00 | 1.00 | 0.00 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 0bee4c50-8212-11f1-8… | 2026-07-17 19:02 | 11m | Password/Login | 1.5/5 | 25.5% | Needs Improvement | -4.5 | 0.94 | 1.56 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 337e24a8-8211-11f1-9… | 2026-07-17 18:56 | 8m | — | 1.0/5 | 31.1% | Needs Improvement | +11.1 | 1.56 | 2.81 | 2.50 | 1.00 | 0.00 | 0.00 | Ownership Gap | ||
| 87cc3eb0-8210-11f1-a… | 2026-07-17 18:51 | 7m | Firmware Update | 5.0/5 | 57.2% | Needs Improvement | -42.8 | 1.56 | 2.50 | 5.00 | 2.86 | N/A | 4.29 | Partial Resolution | ||
| 4070eb9c-8210-11f1-8… | 2026-07-17 18:49 | 13m | Password/Login | 1.8/5 | 44.8% | Needs Improvement | +8.8 | 2.50 | 1.56 | 2.50 | 2.50 | 2.50 | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| c999896e-820c-11f1-8… | 2026-07-17 18:24 | 38m | Router Setup | 1.5/5 | 71.2% | Developing | +41.2 | 3.12 | 5.00 | 2.50 | 5.00 | N/A | 1.43 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 51ebe5d8-820c-11f1-8… | 2026-07-17 18:21 | 32m | Password/Login | 2.0/5 | 92.5% | Meets / Exceeds | +52.5 | 5.00 | 3.12 | 5.00 | 5.00 | 5.00 | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 4 garbled) | |
| b6a3e26a-820b-11f1-a… | 2026-07-17 18:17 | 13m | Printer/Device Setup | 4.3/5 | 100.0% | Meets / Exceeds | +14.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| e91fff32-8209-11f1-8… | 2026-07-17 18:04 | 10m | Password/Login | 3.6/5 | 81.8% | Developing | +9.8 | 5.00 | 4.06 | 2.50 | 4.00 | N/A | 3.93 | Successful Resolution | ||
| 9c52678a-8209-11f1-8… | 2026-07-17 18:02 | 30m | Speed/Performance | 3.2/5 | 93.8% | Meets / Exceeds | +29.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 8109d8fa-8209-11f1-9… | 2026-07-17 18:01 | 16m | Router Setup | 1.8/5 | 31.6% | Needs Improvement | -4.5 | 0.62 | 0.00 | 2.50 | 5.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| b1ed2e9c-8207-11f1-b… | 2026-07-17 17:48 | 6m | Password/Login | 3.1/5 | 55.0% | Needs Improvement | -7.0 | 2.50 | 2.50 | 2.50 | 2.50 | 5.00 | 2.50 | Partial Resolution | ||
| 9083dcd8-8207-11f1-8… | 2026-07-17 17:47 | 5m | Router Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 781f9e20-8207-11f1-8… | 2026-07-17 17:46 | 17m | Internet/WAN Setup | 4.0/5 | 80.6% | Developing | +0.6 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 0.00 | Successful Resolution | ||
| f19959de-8203-11f1-8… | 2026-07-17 17:21 | 10m | Internet/WAN Setup | 2.9/5 | 36.9% | Needs Improvement | -21.1 | 0.00 | 0.94 | 3.75 | 3.50 | 5.00 | 0.71 | Unresolved | ||
| e4a0296a-8203-11f1-8… | 2026-07-17 17:21 | 8m | Router Setup | 3.8/5 | 0.0% | Needs Improvement | -76.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| f9773dca-8202-11f1-9… | 2026-07-17 17:14 | 8m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 1.88 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 44bd1efe-8202-11f1-b… | 2026-07-17 17:09 | 7m | General Inquiry | 1.7/5 | 100.0% | Meets / Exceeds | +66.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| ef0737d8-8201-11f1-8… | 2026-07-17 17:07 | 8m | Router Setup | 2.8/5 | 22.8% | Needs Improvement | -33.2 | 1.25 | 0.62 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ||
| bc6a42ac-8201-11f1-b… | 2026-07-17 17:05 | 7m | WiFi Connectivity | 2.2/5 | 35.7% | Needs Improvement | -8.3 | 1.25 | 1.25 | 2.50 | 0.00 | 5.00 | 2.86 | Unresolved | ⚠ Flagged (1 garbled) | |
| 17b57948-8201-11f1-b… | 2026-07-17 17:01 | 43m | WiFi Connectivity | 2.8/5 | 12.8% | Needs Improvement | -43.2 | 0.94 | 0.94 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (2 garbled) | |
| d80ad298-8200-11f1-b… | 2026-07-17 16:59 | 21m | WiFi Connectivity | 3.1/5 | 87.5% | Meets / Exceeds | +25.5 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 56064b56-8200-11f1-8… | 2026-07-17 16:55 | 45m | Router Setup | 2.5/5 | 46.5% | Needs Improvement | -3.5 | 1.88 | 2.19 | 2.50 | 3.00 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc., 8 garbled) | |
| 150a89e6-8200-11f1-8… | 2026-07-17 16:53 | 14m | Feature Question | 1.8/5 | 64.3% | Needs Improvement | +28.3 | 2.50 | 0.94 | 5.00 | 5.00 | 3.50 | 4.29 | Appropriate Escalation | ⚠ Flagged (2 garbled) | |
| 73abe9d2-81ff-11f1-a… | 2026-07-17 16:49 | 11m | Internet/WAN Setup | 1.3/5 | 20.4% | Needs Improvement | -5.5 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ||
| fdccfcd8-81fe-11f1-b… | 2026-07-17 16:46 | 8m | Speed/Performance | 2.8/5 | 66.1% | Needs Improvement | +10.1 | 3.12 | 1.88 | 3.75 | 4.00 | N/A | 5.00 | Partial Resolution | ||
| d4bb87b0-81fe-11f1-8… | 2026-07-17 16:44 | 33m | WiFi Connectivity | 2.2/5 | 70.6% | Developing | +26.6 | 2.50 | 3.44 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ||
| ab389892-81fe-11f1-a… | 2026-07-17 16:43 | 6m | Unknown | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | 5.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| a1ef2c24-81fe-11f1-a… | 2026-07-17 16:43 | 6m | Router Setup | 3.3/5 | 0.0% | Needs Improvement | -66.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 3ea55c88-81fe-11f1-9… | 2026-07-17 16:40 | 23m | Router Setup | 3.1/5 | 49.8% | Needs Improvement | -12.2 | 2.50 | 2.19 | 2.50 | 2.86 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 32addc34-81fe-11f1-8… | 2026-07-17 16:40 | 12m | WiFi Connectivity | 2.9/5 | 70.8% | Developing | +12.8 | 2.50 | 3.44 | 5.00 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| b1ff8a58-81fb-11f1-a… | 2026-07-17 16:22 | 14m | WiFi Connectivity | 1.3/5 | 26.2% | Needs Improvement | +0.2 | 0.62 | 0.94 | 3.75 | 2.50 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| ab0e5b84-81fb-11f1-a… | 2026-07-17 16:22 | 16m | WiFi Connectivity | 1.8/5 | 22.4% | Needs Improvement | -13.6 | 0.62 | 0.94 | 1.25 | 2.50 | N/A | 0.71 | Unresolved | ||
| 9ba610b0-81fb-11f1-9… | 2026-07-17 16:21 | 29m | Internet/WAN Setup | 1.8/5 | 47.7% | Needs Improvement | +11.7 | 2.19 | 2.81 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 garbled) | |
| 70c6e1a8-81fb-11f1-8… | 2026-07-17 16:20 | 29m | Router Setup | 2.9/5 | 49.7% | Needs Improvement | -8.3 | 4.06 | 1.56 | 0.00 | 4.00 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 0e44b066-81f9-11f1-9… | 2026-07-17 16:03 | 28m | WiFi Connectivity | 2.8/5 | 69.4% | Needs Improvement | +13.4 | 3.12 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| e07864c6-81f7-11f1-9… | 2026-07-17 15:55 | 47m | Router Setup | 2.3/5 | 80.0% | Developing | +34.0 | 5.00 | 4.38 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc., 5 garbled) | |
| b89a4eb0-81f7-11f1-9… | 2026-07-17 15:53 | 11m | Password/Login | 2.8/5 | 62.1% | Needs Improvement | +6.1 | 3.12 | 5.00 | 1.25 | 4.00 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (1 halluc., 3 garbled) | |
| d0596ab4-81f6-11f1-9… | 2026-07-17 15:47 | 104m | Speed/Performance | 2.8/5 | 62.1% | Needs Improvement | +6.1 | 3.12 | 3.44 | 2.50 | 2.86 | 5.00 | 1.79 | Partial Resolution | ⚠ Flagged (3 halluc., 3 garbled) | |
| 98a2e93e-81f5-11f1-9… | 2026-07-17 15:38 | 46m | — | 1.0/5 | 82.9% | Developing | +62.9 | 5.00 | 3.12 | 5.00 | 3.57 | N/A | 3.21 | Successful Resolution | ⚠ Flagged | |
| 93997a1c-81f4-11f1-8… | 2026-07-17 15:31 | 26m | Router Setup | 3.6/5 | 100.0% | Meets / Exceeds | +28.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 5c1291b4-81f4-11f1-8… | 2026-07-17 15:29 | 19m | Internet/WAN Setup | 3.6/5 | 78.7% | Developing | +6.7 | 4.06 | 3.44 | 3.75 | 4.29 | 5.00 | 3.21 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 483aa15e-81f4-11f1-a… | 2026-07-17 15:29 | 57m | WiFi Connectivity | 2.8/5 | 84.7% | Developing | +28.7 | 4.06 | 5.00 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 2c01b3b8-81f1-11f1-9… | 2026-07-17 15:07 | 35m | Internet/WAN Setup | 2.8/5 | 48.5% | Needs Improvement | -7.5 | 4.06 | 0.94 | 0.00 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| c858851c-81f0-11f1-b… | 2026-07-17 15:04 | 28m | WiFi Connectivity | 2.7/5 | 73.9% | Developing | +19.9 | 4.06 | 5.00 | 2.50 | 4.00 | 2.50 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 7713be7e-81f0-11f1-b… | 2026-07-17 15:02 | 14m | Speed/Performance | 2.8/5 | 44.8% | Needs Improvement | -11.2 | 0.62 | 2.81 | 2.50 | 5.00 | N/A | 1.43 | Unresolved | ⚠ Flagged (2 garbled) | |
| 46282c74-81ef-11f1-b… | 2026-07-17 14:53 | 15m | — | 1.0/5 | 68.7% | Needs Improvement | +48.6 | 3.12 | 4.06 | 2.50 | 4.29 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 117891e4-81ef-11f1-9… | 2026-07-17 14:52 | 33m | Password/Login | 4.4/5 | 88.5% | Meets / Exceeds | +0.5 | 5.00 | 5.00 | 3.75 | 4.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (3 garbled) | |
| c30193c6-81ee-11f1-9… | 2026-07-17 14:49 | 38m | Parental Controls | 3.8/5 | 81.5% | Developing | +5.5 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (4 garbled) | |
| e5fd506e-81ed-11f1-a… | 2026-07-17 14:43 | 125m | Internet/WAN Setup | 2.9/5 | 72.7% | Developing | +14.7 | 3.44 | 2.50 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc., 8 garbled) | |
| 2418edf6-81ec-11f1-8… | 2026-07-17 14:31 | 51m | WiFi Connectivity | 3.3/5 | 86.0% | Meets / Exceeds | +19.9 | 5.00 | 4.06 | 3.75 | 4.00 | N/A | 3.93 | Successful Resolution | ||
| f1dfb45a-81eb-11f1-a… | 2026-07-17 14:29 | 6m | Password/Login | 2.6/5 | 24.0% | Needs Improvement | -28.0 | 0.62 | 0.94 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 24216a96-81ea-11f1-9… | 2026-07-17 14:16 | 17m | WiFi Connectivity | 3.5/5 | 90.4% | Meets / Exceeds | +20.4 | 4.06 | 5.00 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| cafcfca0-81e9-11f1-9… | 2026-07-17 14:14 | 18m | Account/Billing | 3.4/5 | 50.1% | Needs Improvement | -17.9 | 1.56 | 2.81 | 3.75 | 2.50 | N/A | 2.86 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 78223ba0-81e7-11f1-b… | 2026-07-17 13:57 | 38m | Internet/WAN Setup | 2.0/5 | 44.4% | Needs Improvement | +4.4 | 1.56 | 2.50 | 2.50 | 2.50 | 2.50 | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| 39b26fc0-81e7-11f1-b… | 2026-07-17 13:55 | 13m | — | 1.0/5 | 89.3% | Meets / Exceeds | +69.3 | 5.00 | 5.00 | 2.50 | 4.29 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 0ebb3dd8-81e7-11f1-b… | 2026-07-17 13:54 | 20m | — | 1.0/5 | 81.9% | Developing | +61.9 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 8bcc3ae4-81e6-11f1-b… | 2026-07-17 13:51 | 10m | Router Setup | 2.9/5 | 7.5% | Needs Improvement | -50.5 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 6a739c3e-81e6-11f1-8… | 2026-07-17 13:50 | 36m | Password/Login | 2.0/5 | 33.1% | Needs Improvement | -6.9 | 1.56 | 0.94 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (2 halluc., 2 garbled) | |
| bea3e51c-81e5-11f1-8… | 2026-07-17 13:45 | 41m | Router Setup | 2.8/5 | 66.8% | Needs Improvement | +10.8 | 3.44 | 4.06 | 2.50 | 3.57 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| 49cd6166-81e3-11f1-9… | 2026-07-17 13:27 | 15m | Hardware Fault | 3.1/5 | 65.1% | Needs Improvement | +3.1 | 0.62 | 4.06 | 5.00 | 5.00 | N/A | 4.29 | Unresolved | ||
| 4217f170-81e3-11f1-b… | 2026-07-17 13:27 | 35m | Password/Login | 3.4/5 | 72.2% | Developing | +4.2 | 4.06 | 2.19 | 3.75 | 4.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| a3c385d4-81e2-11f1-a… | 2026-07-17 13:23 | 8m | Password/Login | 4.5/5 | 91.9% | Meets / Exceeds | +1.9 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 1e6f511a-81e2-11f1-8… | 2026-07-17 13:19 | 28m | — | 1.0/5 | 19.4% | Needs Improvement | -0.6 | 1.56 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 442b31ea-81e1-11f1-b… | 2026-07-17 13:13 | 5m | Password/Login | 1.4/5 | 41.4% | Needs Improvement | +13.4 | 1.56 | 2.50 | 2.50 | 1.50 | 2.50 | 2.50 | Unresolved | ||
| 3d4a83c6-81e1-11f1-b… | 2026-07-17 13:13 | 8m | Password/Login | 3.2/5 | 74.5% | Developing | +10.5 | 3.44 | 2.50 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 367f86ae-81e1-11f1-9… | 2026-07-17 13:12 | 15m | Off-Topic | 1.5/5 | 32.6% | Needs Improvement | +2.6 | 2.19 | 4.06 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| ab66a73c-81e0-11f1-8… | 2026-07-17 13:08 | 5m | Firmware Update | 1.5/5 | 29.4% | Needs Improvement | -0.6 | 0.00 | 0.00 | 2.50 | 3.00 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 3e0c36ac-81e0-11f1-8… | 2026-07-17 13:05 | 27m | Internet/WAN Setup | 1.0/5 | 48.1% | Needs Improvement | +28.1 | 2.50 | 0.94 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 1023f64e-81db-11f1-a… | 2026-07-17 12:28 | 52m | Internet/WAN Setup | 2.8/5 | 15.3% | Needs Improvement | -40.7 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc., 2 garbled) | |
| 02f346b4-81db-11f1-8… | 2026-07-17 12:28 | 9m | Password/Login | 2.8/5 | 54.0% | Needs Improvement | -2.0 | 3.12 | 1.88 | 2.50 | 4.00 | N/A | 1.43 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| ca3547c8-81da-11f1-8… | 2026-07-17 12:26 | 31m | WiFi Connectivity | 2.8/5 | 54.9% | Needs Improvement | -1.1 | 2.19 | 4.06 | 2.50 | 3.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (2 halluc., 1 garbled) | |
| cbbf1a40-81d7-11f1-9… | 2026-07-17 12:05 | 9m | — | 1.0/5 | 31.7% | Needs Improvement | +11.7 | 1.56 | 0.94 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 2d66bc16-81d4-11f1-9… | 2026-07-17 11:39 | 8m | Parental Controls | 1.8/5 | 56.2% | Needs Improvement | +20.2 | 3.44 | 0.62 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| b663f838-81d1-11f1-9… | 2026-07-17 11:21 | 6m | Parental Controls | 1.8/5 | 31.2% | Needs Improvement | -4.8 | 1.56 | 2.81 | 2.50 | 0.00 | N/A | 0.00 | Ownership Gap | ||
| 9af17b08-81d0-11f1-8… | 2026-07-17 11:13 | 12m | Hardware Fault | 1.2/5 | 25.9% | Needs Improvement | +1.9 | 0.94 | 0.94 | 2.50 | 3.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| c52e1b94-81ce-11f1-a… | 2026-07-17 11:00 | 51m | WiFi Connectivity | 2.8/5 | 67.2% | Needs Improvement | +11.2 | 4.06 | 2.50 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| 748fe058-81cb-11f1-a… | 2026-07-17 10:37 | 27m | — | 1.0/5 | 55.6% | Needs Improvement | +35.6 | 3.44 | 1.56 | 2.50 | 3.57 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (6 halluc., 4 garbled) | |
| 554fd2be-81c8-11f1-8… | 2026-07-17 10:14 | 17m | WiFi Connectivity | 2.0/5 | 84.6% | Developing | +44.6 | 4.06 | 4.38 | 5.00 | 3.57 | N/A | 4.29 | Partial Resolution | ||
| 0253f5e4-81c4-11f1-b… | 2026-07-17 09:43 | 37m | Router Setup | 2.8/5 | 41.8% | Needs Improvement | -14.2 | 1.56 | 0.94 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| da2d0ed2-81bb-11f1-9… | 2026-07-17 08:45 | 5m | Hardware Fault | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 3 garbled) |
| d790ccc6-81b7-11f1-9… | 2026-07-17 08:16 | 30m | WiFi Connectivity | 2.8/5 | 41.4% | Needs Improvement | -14.6 | 2.19 | 0.62 | 1.25 | 4.00 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (2 garbled) | |
| 84cdd55c-81b6-11f1-a… | 2026-07-17 08:07 | 28m | Internet/WAN Setup | 2.0/5 | 41.9% | Needs Improvement | +1.9 | 1.56 | 3.12 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (8 halluc., 2 garbled) | |
| f71c7d3a-81b0-11f1-a… | 2026-07-17 07:27 | 16m | — | 1.0/5 | 23.8% | Needs Improvement | +3.8 | 1.56 | 0.00 | 0.00 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| daafc0c8-819a-11f1-9… | 2026-07-17 04:49 | 11m | Hardware Fault | 2.3/5 | 37.6% | Needs Improvement | -8.4 | 2.19 | 2.50 | 0.00 | 1.50 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 328bddcc-8196-11f1-b… | 2026-07-17 04:15 | 19m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 garbled) |
| 6ebba3b2-8188-11f1-8… | 2026-07-17 02:37 | 8m | — | 1.0/5 | 6.5% | Needs Improvement | -13.4 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ||
| a63f1c04-8185-11f1-9… | 2026-07-17 02:17 | 42m | WiFi Connectivity | 2.8/5 | 75.0% | Developing | +18.9 | 4.06 | 3.12 | 2.50 | 4.00 | 5.00 | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 7a760156-8184-11f1-8… | 2026-07-17 02:09 | 15m | Router Setup | 4.6/5 | 93.2% | Meets / Exceeds | +1.2 | 5.00 | 5.00 | 3.75 | 4.00 | 5.00 | 5.00 | Successful Resolution | ||
| d77378a4-8182-11f1-8… | 2026-07-17 01:57 | 9m | Hardware Fault | 4.0/5 | 27.1% | Needs Improvement | -52.9 | 0.00 | 1.88 | 0.00 | 2.50 | 5.00 | 1.07 | Unresolved | ||
| 529f180e-8182-11f1-b… | 2026-07-17 01:53 | 5m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 966bec3e-8181-11f1-a… | 2026-07-17 01:48 | 12m | General Inquiry | 1.1/5 | 23.1% | Needs Improvement | +1.1 | 0.00 | 0.00 | 5.00 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 0394f716-8181-11f1-b… | 2026-07-17 01:44 | 8m | Unknown | 1.8/5 | 68.8% | Needs Improvement | +32.8 | N/A | N/A | 5.00 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged | |
| 7d8e9ace-817f-11f1-9… | 2026-07-17 01:33 | 21m | General Inquiry | 1.8/5 | 46.4% | Needs Improvement | +10.4 | 0.00 | N/A | 5.00 | 2.50 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| ba0fded2-817e-11f1-b… | 2026-07-17 01:27 | 41m | Hardware Fault | 2.1/5 | 69.2% | Needs Improvement | +27.2 | 2.19 | 2.81 | 3.75 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (3 halluc., 3 garbled) | |
| ac41e346-817d-11f1-9… | 2026-07-17 01:20 | 18m | Router Setup | 2.7/5 | 64.7% | Needs Improvement | +10.7 | 3.12 | 2.81 | 2.50 | 5.00 | N/A | 2.86 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 2141d210-817d-11f1-b… | 2026-07-17 01:16 | 22m | Feature Question | 3.4/5 | 74.0% | Developing | +6.0 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 6aee621c-817c-11f1-8… | 2026-07-17 01:11 | 5m | Internet/WAN Setup | 1.3/5 | 27.1% | Needs Improvement | +1.1 | 0.00 | 0.00 | 2.50 | 2.00 | 5.00 | 1.79 | Unresolved | ||
| a541d8aa-817b-11f1-a… | 2026-07-17 01:05 | 16m | Router Setup | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 3ad5920a-817a-11f1-b… | 2026-07-17 00:55 | 20m | Internet/WAN Setup | 2.8/5 | 13.1% | Needs Improvement | -42.9 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 0ef264e2-817a-11f1-9… | 2026-07-17 00:54 | 81m | Internet/WAN Setup | 2.8/5 | 66.6% | Needs Improvement | +10.6 | 4.06 | 1.88 | 2.50 | 4.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| aea35756-8177-11f1-b… | 2026-07-17 00:37 | 44m | Internet/WAN Setup | 2.8/5 | 91.7% | Meets / Exceeds | +35.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 981aceba-8177-11f1-9… | 2026-07-17 00:36 | 18m | Router Setup | 1.5/5 | 53.6% | Needs Improvement | +23.6 | 2.50 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 73bbec9a-8175-11f1-9… | 2026-07-17 00:21 | 5m | Firmware Update | 4.2/5 | 41.3% | Needs Improvement | -42.7 | 0.62 | 1.88 | 2.50 | 4.00 | N/A | 3.21 | Unresolved | ||
| daa01a0e-816f-11f1-8… | 2026-07-16 23:41 | 6m | Unknown | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | N/A | Unresolved | ⚠ Flagged (1 garbled) | |
| 7a545698-816e-11f1-a… | 2026-07-16 23:31 | 37m | Password/Login | 3.7/5 | 65.6% | Needs Improvement | -8.4 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ||
| 54e8d0b4-816e-11f1-a… | 2026-07-16 23:30 | 29m | Internet/WAN Setup | 1.3/5 | 43.6% | Needs Improvement | +17.6 | 0.00 | 1.88 | 3.75 | 4.00 | 5.00 | 1.43 | Unresolved | ||
| d3e74252-816d-11f1-8… | 2026-07-16 23:26 | 14m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| a0ded1ae-816d-11f1-b… | 2026-07-16 23:25 | 16m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 49f84550-816d-11f1-9… | 2026-07-16 23:23 | 35m | Router Setup | 3.0/5 | 0.0% | Needs Improvement | -60.0 | 0.00 | 0.00 | 3.75 | 2.50 | N/A | 3.21 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 19f72fa6-816d-11f1-8… | 2026-07-16 23:21 | 40m | Hardware Fault | 1.6/5 | 35.2% | Needs Improvement | +3.2 | 1.56 | 0.94 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (173 halluc.) | |
| a3c03ebe-816b-11f1-8… | 2026-07-16 23:11 | 40m | Feature Question | 3.4/5 | 43.8% | Needs Improvement | -24.2 | 1.56 | 2.50 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 52125cd2-816b-11f1-9… | 2026-07-16 23:08 | 17m | General Inquiry | 1.1/5 | 50.0% | Needs Improvement | +28.0 | N/A | N/A | 2.50 | N/A | N/A | 2.50 | Unresolved | ⚠ Flagged | |
| 376c8026-8169-11f1-9… | 2026-07-16 22:53 | 31m | Password/Login | 3.4/5 | 66.4% | Needs Improvement | -1.6 | 2.19 | 4.06 | 3.75 | 4.00 | N/A | 3.57 | Partial Resolution | ||
| 2f3dcd9c-8169-11f1-8… | 2026-07-16 22:53 | 57m | Hardware Fault | 2.0/5 | 66.9% | Needs Improvement | +26.9 | 2.19 | 4.06 | 2.50 | 5.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| e4ebef8a-8168-11f1-8… | 2026-07-16 22:51 | 18m | Guest Network | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 2 garbled) |
| 7798e01e-8168-11f1-8… | 2026-07-16 22:48 | 9m | WiFi Connectivity | 1.8/5 | 19.8% | Needs Improvement | -16.2 | 0.00 | 0.00 | 3.75 | 1.00 | N/A | 1.79 | Unresolved | ||
| 80d400b0-8167-11f1-9… | 2026-07-16 22:41 | 31m | Router Setup | 3.7/5 | 86.2% | Meets / Exceeds | +12.2 | 4.06 | 4.06 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 127c5f90-8167-11f1-9… | 2026-07-16 22:38 | 11m | WiFi Connectivity | 1.8/5 | 40.4% | Needs Improvement | +4.4 | 2.19 | 0.94 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| f4b6aa10-8166-11f1-a… | 2026-07-16 22:37 | 63m | Router Setup | 2.8/5 | 81.1% | Developing | +25.1 | 5.00 | 3.12 | 5.00 | 4.00 | 1.50 | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 76f68032-8166-11f1-b… | 2026-07-16 22:34 | 12m | Password/Login | 2.8/5 | 41.8% | Needs Improvement | -14.2 | 1.56 | 2.19 | 2.50 | 4.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| 4c775940-8165-11f1-8… | 2026-07-16 22:25 | 41m | Hardware Fault | 4.4/5 | 97.6% | Meets / Exceeds | +9.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc., 4 garbled) | |
| 57ea6f7a-8164-11f1-b… | 2026-07-16 22:18 | 5m | General Inquiry | 1.8/5 | 50.0% | Needs Improvement | +14.0 | N/A | N/A | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged | |
| 4b9b3420-8164-11f1-a… | 2026-07-16 22:18 | 19m | WiFi Connectivity | 3.3/5 | 85.2% | Meets / Exceeds | +19.2 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 3.57 | Successful Resolution | ||
| 0a95b13a-8164-11f1-b… | 2026-07-16 22:16 | 23m | Internet/WAN Setup | 1.3/5 | 37.8% | Needs Improvement | +11.8 | 2.19 | 0.94 | 2.50 | 2.50 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 05e78394-8163-11f1-8… | 2026-07-16 22:09 | 22m | WiFi Connectivity | 4.0/5 | 73.1% | Developing | -6.9 | 2.50 | 3.44 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| ba58cd8e-8162-11f1-a… | 2026-07-16 22:07 | 35m | WiFi Connectivity | 1.7/5 | 53.0% | Needs Improvement | +18.9 | 2.19 | 2.19 | 2.50 | 5.00 | 0.00 | 4.29 | Unresolved | ⚠ Flagged (3 halluc., 3 garbled) | |
| 184b68f4-8161-11f1-9… | 2026-07-16 21:55 | 30m | Password/Login | 3.7/5 | 90.4% | Meets / Exceeds | +16.4 | 4.06 | 5.00 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ||
| e6b3b112-815f-11f1-b… | 2026-07-16 21:47 | 29m | WiFi Connectivity | 2.1/5 | 47.0% | Needs Improvement | +5.0 | 2.19 | 2.81 | 2.50 | 3.00 | N/A | 0.71 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| ebd5e18e-815e-11f1-b… | 2026-07-16 21:40 | 55m | Speed/Performance | 2.8/5 | 59.2% | Needs Improvement | +3.2 | 3.12 | 3.44 | 1.25 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 335c03cc-815e-11f1-8… | 2026-07-16 21:35 | 46m | — | 1.0/5 | 82.3% | Developing | +62.3 | 4.06 | 5.00 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc., 3 garbled) | |
| a40aca50-815d-11f1-a… | 2026-07-16 21:31 | 17m | WiFi Connectivity | 2.8/5 | 61.2% | Needs Improvement | +5.2 | 4.06 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 98d610d6-815d-11f1-a… | 2026-07-16 21:30 | 23m | WiFi Connectivity | 1.8/5 | 56.2% | Needs Improvement | +20.2 | 2.50 | 0.94 | 2.50 | 5.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 73e60308-815d-11f1-b… | 2026-07-16 21:29 | 36m | WiFi Connectivity | 2.1/5 | 52.7% | Needs Improvement | +10.7 | 2.19 | 2.81 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 01769f00-815b-11f1-8… | 2026-07-16 21:12 | 7m | Guest Network | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 9c3a7fe6-8158-11f1-b… | 2026-07-16 20:55 | 78m | — | 1.0/5 | 64.5% | Needs Improvement | +44.5 | 3.12 | 1.88 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 garbled) | |
| 8d642012-8158-11f1-b… | 2026-07-16 20:54 | 15m | Unknown | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (1 halluc.) | |
| 71e023d6-8158-11f1-b… | 2026-07-16 20:53 | 22m | WiFi Connectivity | 3.6/5 | 82.3% | Developing | +10.3 | 4.38 | 2.50 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| ab316ffc-8156-11f1-b… | 2026-07-16 20:41 | 50m | WiFi Connectivity | 2.8/5 | 85.9% | Meets / Exceeds | +29.9 | 5.00 | 2.19 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 9e945bf8-8154-11f1-a… | 2026-07-16 20:26 | 61m | WiFi Connectivity | 2.8/5 | 15.4% | Needs Improvement | -40.6 | 1.56 | 0.00 | 0.00 | 1.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 2 garbled) | |
| c75d0ab8-8153-11f1-9… | 2026-07-16 20:20 | 47m | Internet/WAN Setup | 3.9/5 | 88.9% | Meets / Exceeds | +10.9 | 5.00 | 2.50 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| 360bee42-8150-11f1-8… | 2026-07-16 19:54 | 29m | WiFi Connectivity | 3.2/5 | 46.5% | Needs Improvement | -17.5 | 2.50 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| fe6a7e8c-814e-11f1-9… | 2026-07-16 19:46 | 44m | WiFi Connectivity | 2.8/5 | 87.7% | Meets / Exceeds | +31.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 676b0402-814e-11f1-9… | 2026-07-16 19:41 | 8m | Password/Login | 2.8/5 | 4.2% | Needs Improvement | -51.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| b9d7d356-814d-11f1-b… | 2026-07-16 19:37 | 43m | Internet/WAN Setup | 2.8/5 | 78.2% | Developing | +22.2 | 5.00 | 1.56 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 31e6e276-814c-11f1-a… | 2026-07-16 19:26 | 7m | WiFi Connectivity | 3.3/5 | 3.3% | Needs Improvement | -62.7 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ||
| 3825730c-814a-11f1-b… | 2026-07-16 19:11 | 102m | Router Setup | 2.8/5 | 63.8% | Needs Improvement | +7.8 | 3.12 | 1.88 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ||
| be4c5866-8149-11f1-a… | 2026-07-16 19:08 | 69m | WiFi Connectivity | 1.8/5 | 73.3% | Developing | +37.3 | 4.06 | 4.06 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 79c65f70-8149-11f1-b… | 2026-07-16 19:06 | 7m | Feature Question | 2.8/5 | 56.2% | Needs Improvement | +0.2 | 3.12 | 4.06 | 2.50 | 1.50 | N/A | 1.79 | Partial Resolution | ||
| 84ca26be-8148-11f1-8… | 2026-07-16 18:59 | 29m | Password/Login | 1.8/5 | 48.1% | Needs Improvement | +12.2 | 1.56 | 2.19 | 2.50 | 4.00 | N/A | 2.86 | Partial Resolution | ⚠ Flagged (3 garbled) | |
| 24f033ba-8147-11f1-9… | 2026-07-16 18:49 | 157m | — | 1.0/5 | 80.5% | Developing | +60.5 | 4.06 | 5.00 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (2 halluc., 4 garbled) | |
| d654d120-8146-11f1-8… | 2026-07-16 18:47 | 9m | WiFi Connectivity | 2.9/5 | 77.9% | Developing | +19.9 | 4.06 | 2.19 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 492e166c-8146-11f1-9… | 2026-07-16 18:43 | 15m | WiFi Connectivity | 2.8/5 | 70.3% | Developing | +14.3 | 3.44 | 1.56 | 5.00 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 929dbacc-8142-11f1-8… | 2026-07-16 18:17 | 11m | WiFi Connectivity | 2.9/5 | 33.9% | Needs Improvement | -24.1 | 0.62 | 2.81 | 3.75 | 0.00 | N/A | 2.14 | Unresolved | ||
| 999e9e8c-8141-11f1-b… | 2026-07-16 18:10 | 50m | Router Setup | 2.8/5 | 83.7% | Developing | +27.7 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 1.43 | Successful Resolution | ⚠ Flagged (1 halluc., 3 garbled) | |
| 7761c4f2-8141-11f1-a… | 2026-07-16 18:09 | 41m | WiFi Connectivity | 1.8/5 | 66.2% | Needs Improvement | +30.2 | 4.06 | 2.50 | 2.50 | 4.00 | N/A | 2.86 | Partial Resolution | ⚠ Flagged (2 garbled) | |
| e32740aa-8140-11f1-8… | 2026-07-16 18:05 | 51m | WiFi Connectivity | 3.4/5 | 75.6% | Developing | +7.6 | 5.00 | 1.56 | 3.75 | 4.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 7467383c-8140-11f1-9… | 2026-07-16 18:02 | 11m | WiFi Connectivity | 2.9/5 | 25.6% | Needs Improvement | -32.4 | 0.00 | 0.00 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ||
| e9804354-813e-11f1-a… | 2026-07-16 17:51 | 41m | Internet/WAN Setup | 3.8/5 | 76.9% | Developing | +0.9 | 4.06 | 3.44 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 281d3e9c-813e-11f1-9… | 2026-07-16 17:45 | 35m | WiFi Connectivity | 3.6/5 | 81.3% | Developing | +9.3 | 5.00 | 5.00 | 2.50 | 4.29 | N/A | 1.43 | Successful Resolution | ⚠ Flagged (4 garbled) | |
| 533afd22-813d-11f1-8… | 2026-07-16 17:39 | 8m | Printer/Device Setup | 3.0/5 | 0.0% | Needs Improvement | -60.0 | 0.62 | 0.94 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| f3b8cd8a-813b-11f1-b… | 2026-07-16 17:29 | 7m | Speed/Performance | 2.9/5 | 30.0% | Needs Improvement | -28.0 | 0.62 | 0.00 | 3.75 | 4.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 7dd321ba-813b-11f1-9… | 2026-07-16 17:26 | 13m | Internet/WAN Setup | 3.3/5 | 14.6% | Needs Improvement | -51.4 | 0.94 | 0.94 | 1.25 | 0.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| ef51fffc-8139-11f1-9… | 2026-07-16 17:15 | 13m | Password/Login | 4.6/5 | 100.0% | Meets / Exceeds | +8.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| c1e25b70-8139-11f1-b… | 2026-07-16 17:14 | 7m | WiFi Connectivity | 2.9/5 | 48.4% | Needs Improvement | -9.6 | 0.00 | 1.25 | 5.00 | 5.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 garbled) | |
| 1f451188-8138-11f1-9… | 2026-07-16 17:02 | 13m | Printer/Device Setup | 2.8/5 | 52.7% | Needs Improvement | -3.3 | 2.19 | 2.81 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ||
| 4113af42-8136-11f1-8… | 2026-07-16 16:49 | 12m | Password/Login | 1.4/5 | 83.5% | Developing | +55.5 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| e82c66ee-8135-11f1-a… | 2026-07-16 16:46 | 7m | Password/Login | 1.1/5 | 2.4% | Needs Improvement | -19.6 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 garbled) | |
| 21fc9ce6-8135-11f1-a… | 2026-07-16 16:41 | 68m | Router Setup | 2.8/5 | 55.1% | Needs Improvement | -0.9 | 3.44 | 2.50 | 2.50 | 4.00 | 0.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 64de1ab8-8134-11f1-b… | 2026-07-16 16:35 | 25m | Router Setup | 2.7/5 | 64.0% | Needs Improvement | +10.0 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 64078a20-8134-11f1-b… | 2026-07-16 16:35 | 6m | Router Setup | 1.9/5 | 45.1% | Needs Improvement | +7.1 | 2.19 | 3.12 | 2.50 | 2.50 | N/A | 0.00 | Partial Resolution | ||
| 8802f672-8133-11f1-9… | 2026-07-16 16:29 | 33m | Device Setup | 2.8/5 | 64.4% | Needs Improvement | +8.4 | 2.19 | 2.50 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (5 garbled) | |
| 60ec4200-8133-11f1-a… | 2026-07-16 16:28 | 14m | — | 1.0/5 | 48.4% | Needs Improvement | +28.4 | 3.12 | 2.19 | 2.50 | 2.86 | N/A | 0.00 | Partial Resolution | ||
| 2996787c-8131-11f1-8… | 2026-07-16 16:12 | 113m | Router Setup | 3.0/5 | 90.1% | Meets / Exceeds | +30.1 | 4.38 | 4.06 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| faa637ce-812f-11f1-a… | 2026-07-16 16:04 | 33m | WiFi Connectivity | 2.8/5 | 76.3% | Developing | +20.3 | 3.44 | 3.12 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 08701d44-812f-11f1-a… | 2026-07-16 15:57 | 5m | Hardware Fault | 2.2/5 | 47.2% | Needs Improvement | +3.2 | 3.12 | 0.94 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 88b61694-812e-11f1-b… | 2026-07-16 15:53 | 123m | Speed/Performance | 2.0/5 | 51.5% | Needs Improvement | +11.5 | 2.19 | 1.88 | 1.25 | 5.00 | 5.00 | 1.07 | Appropriate Escalation | ⚠ Flagged (2 garbled) | |
| 16a5188e-812e-11f1-8… | 2026-07-16 15:50 | 9m | Internet/WAN Setup | 3.4/5 | 57.8% | Needs Improvement | -10.2 | 2.19 | 2.81 | 3.75 | 5.00 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| b4513262-812d-11f1-b… | 2026-07-16 15:47 | 19m | Feature Question | 2.8/5 | 86.2% | Meets / Exceeds | +30.2 | 4.06 | 4.06 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 5e1c480a-812d-11f1-8… | 2026-07-16 15:45 | 20m | Hardware Fault | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| edbef79c-812c-11f1-a… | 2026-07-16 15:42 | 48m | Password/Login | 1.8/5 | 22.3% | Needs Improvement | -13.7 | 1.56 | 1.56 | 0.00 | 1.50 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (3 halluc., 2 garbled) | |
| 1319c8ce-812c-11f1-b… | 2026-07-16 15:36 | 5m | Internet/WAN Setup | 3.6/5 | 62.6% | Needs Improvement | -9.4 | 2.19 | 2.81 | 5.00 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 0cbdfe28-812c-11f1-a… | 2026-07-16 15:36 | 5m | Router Setup | 1.3/5 | 21.3% | Needs Improvement | -4.7 | 0.94 | 1.56 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ||
| d355038e-812b-11f1-b… | 2026-07-16 15:34 | 29m | WiFi Connectivity | 2.8/5 | 60.3% | Needs Improvement | +4.3 | 4.06 | 0.94 | 2.50 | 3.21 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 16f6ce12-812a-11f1-9… | 2026-07-16 15:21 | 17m | Feature Question | 2.8/5 | 50.3% | Needs Improvement | -5.7 | 1.56 | 3.44 | 2.50 | 3.21 | 2.50 | 2.50 | Unresolved | ||
| 0f12232c-812a-11f1-8… | 2026-07-16 15:21 | 5m | Router Setup | 3.4/5 | 34.6% | Needs Improvement | -33.4 | 0.00 | 1.88 | 3.75 | 1.50 | N/A | 3.93 | Unresolved | ||
| c07f44d8-8129-11f1-b… | 2026-07-16 15:19 | 12m | Internet/WAN Setup | 4.0/5 | 79.9% | Developing | -0.1 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| e9235ce6-8127-11f1-b… | 2026-07-16 15:06 | 5m | — | 1.0/5 | 40.6% | Needs Improvement | +20.6 | 1.56 | 1.56 | 2.50 | 2.50 | 5.00 | 0.00 | Unresolved | ||
| 279cf168-8127-11f1-9… | 2026-07-16 15:00 | 91m | Hardware Fault | 1.8/5 | 50.0% | Needs Improvement | +14.0 | 2.50 | 2.50 | 2.50 | 2.50 | 2.50 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 4 garbled) | |
| 833382b4-8125-11f1-9… | 2026-07-16 14:49 | 9m | — | 1.0/5 | 43.8% | Needs Improvement | +23.8 | 1.56 | 2.50 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 4b55d0a2-8122-11f1-8… | 2026-07-16 14:26 | 6m | Feature Question | 3.9/5 | 70.6% | Developing | -7.4 | 3.44 | 3.12 | 3.75 | 4.00 | N/A | 3.57 | Partial Resolution | ||
| 1b50f350-8122-11f1-8… | 2026-07-16 14:24 | 7m | Internet/WAN Setup | 2.8/5 | 11.7% | Needs Improvement | -44.3 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ||
| e8b54e1c-811e-11f1-8… | 2026-07-16 14:01 | 7m | Speed/Performance | 4.0/5 | 63.0% | Needs Improvement | -17.0 | 2.19 | 3.12 | 3.75 | 4.00 | N/A | 3.93 | Partial Resolution | ||
| f41286d6-811d-11f1-8… | 2026-07-16 13:55 | 28m | — | 1.0/5 | 67.0% | Needs Improvement | +47.0 | 3.44 | 4.38 | 2.50 | 3.21 | N/A | 2.50 | Partial Resolution | ||
| 57ffc466-811d-11f1-b… | 2026-07-16 13:50 | 6m | Internet/WAN Setup | 2.8/5 | 41.2% | Needs Improvement | -14.8 | 0.62 | 1.88 | 3.75 | 2.00 | N/A | 4.29 | Unresolved | ||
| 0562b494-811c-11f1-8… | 2026-07-16 13:41 | 7m | Internet/WAN Setup | 2.9/5 | 32.2% | Needs Improvement | -25.8 | 0.62 | 0.00 | 2.50 | 2.00 | 5.00 | 2.50 | Unresolved | ||
| a8dc081a-811b-11f1-a… | 2026-07-16 13:38 | 41m | Hardware Fault | 2.8/5 | 72.2% | Developing | +16.2 | 4.06 | 4.38 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (2 garbled) | |
| f53d45d0-811a-11f1-9… | 2026-07-16 13:33 | 46m | WiFi Connectivity | 4.0/5 | 80.0% | Developing | -0.1 | 4.06 | 2.50 | 5.00 | 4.00 | 5.00 | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 0a93b326-8119-11f1-a… | 2026-07-16 13:19 | 17m | Router Setup | 3.5/5 | 67.8% | Needs Improvement | -2.2 | 4.06 | 1.56 | 3.75 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 8d477aa8-8116-11f1-b… | 2026-07-16 13:02 | 9m | WiFi Connectivity | 2.8/5 | 37.5% | Needs Improvement | -18.5 | 2.50 | 0.62 | 2.50 | 2.50 | 0.00 | 2.50 | Partial Resolution | ||
| cb804d00-8115-11f1-b… | 2026-07-16 12:56 | 7m | — | 1.0/5 | 56.9% | Needs Improvement | +36.9 | 1.56 | 2.81 | 5.00 | 4.00 | N/A | 1.79 | Unresolved | ||
| cf8e9972-8112-11f1-8… | 2026-07-16 12:35 | 21m | Printer/Device Setup | 2.8/5 | 78.6% | Developing | +22.6 | 3.12 | 4.06 | 5.00 | 4.29 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 892a9d58-810f-11f1-a… | 2026-07-16 12:11 | 5m | Password/Login | 2.2/5 | 15.0% | Needs Improvement | -29.0 | 0.62 | 1.88 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 73b6520a-810f-11f1-a… | 2026-07-16 12:11 | 9m | — | 1.0/5 | 77.1% | Developing | +57.1 | 4.06 | 4.38 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 075ead3a-8107-11f1-b… | 2026-07-16 11:11 | 66m | Speed/Performance | 2.6/5 | 69.0% | Needs Improvement | +17.0 | 4.06 | 5.00 | 2.50 | 2.86 | 2.50 | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc., 5 garbled) | |
| f704c1fa-8100-11f1-a… | 2026-07-16 10:27 | 26m | — | 1.0/5 | 93.8% | Meets / Exceeds | +73.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 914d254c-80e1-11f1-8… | 2026-07-16 06:42 | 29m | Router Setup | 4.4/5 | 57.6% | Needs Improvement | -30.4 | 0.94 | 1.56 | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ||
| 51a16936-80c2-11f1-9… | 2026-07-16 02:59 | 20m | WiFi Connectivity | 2.8/5 | 20.8% | Needs Improvement | -35.2 | 0.62 | 1.88 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| a19d1062-80c1-11f1-8… | 2026-07-16 02:54 | 10m | Internet/WAN Setup | 1.8/5 | 34.4% | Needs Improvement | -1.6 | 0.94 | 2.81 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| ec6d0832-80c0-11f1-9… | 2026-07-16 02:49 | 27m | — | 1.0/5 | 95.8% | Meets / Exceeds | +75.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 9b8dc714-80be-11f1-9… | 2026-07-16 02:32 | 8m | WiFi Connectivity | 2.6/5 | 38.7% | Needs Improvement | -13.3 | 1.56 | 3.44 | 2.50 | 1.50 | 0.00 | 1.79 | Unresolved | ||
| f916d0fe-80bb-11f1-b…1 | 2026-07-16 02:13 | 6m | WiFi Connectivity | 1.8/5 | 17.5% | Needs Improvement | -18.5 | 0.62 | 0.94 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 26d30722-80b9-11f1-a…1 | 2026-07-16 01:53 | 8m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 2 garbled) |
| 7538cd4e-80b8-11f1-a…1 | 2026-07-16 01:48 | 8m | Internet/WAN Setup | 2.8/5 | 39.9% | Needs Improvement | -16.1 | 1.25 | 1.88 | 2.50 | 4.00 | N/A | 0.71 | Unresolved | ||
| 4d1abd3c-80b7-11f1-a… | 2026-07-16 01:40 | 6m | WiFi Connectivity | 3.4/5 | 0.0% | Needs Improvement | -68.0 | 0.00 | 0.00 | 1.25 | 2.00 | N/A | 0.00 | Unresolved | ⚠ | |
| ab5ee06e-80b5-11f1-a… | 2026-07-16 01:28 | 65m | Internet/WAN Setup | 2.0/5 | 40.1% | Needs Improvement | +0.1 | 1.56 | 2.50 | 1.25 | 4.00 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (8 halluc., 4 garbled) | |
| 99c49ec0-80b5-11f1-9… | 2026-07-16 01:28 | 31m | — | 1.0/5 | 45.7% | Needs Improvement | +25.7 | 1.56 | 1.88 | 2.50 | 3.21 | N/A | 3.57 | Unresolved | ||
| 8e34d4ea-80b4-11f1-8… | 2026-07-16 01:20 | 10m | Password/Login | 2.8/5 | 19.8% | Needs Improvement | -36.2 | 0.62 | 0.00 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 27f5956c-80ae-11f1-8… | 2026-07-16 00:34 | 58m | WiFi Connectivity | 1.6/5 | 38.7% | Needs Improvement | +6.7 | 1.56 | 1.88 | 2.50 | 3.57 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc., 3 garbled) | |
| df5ec328-80ad-11f1-8… | 2026-07-16 00:32 | 30m | Password/Login | 2.7/5 | 33.0% | Needs Improvement | -21.1 | 1.56 | 4.06 | 1.25 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 0011863e-80ac-11f1-a… | 2026-07-16 00:19 | 37m | — | 1.0/5 | 91.7% | Meets / Exceeds | +71.7 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 807b77ea-80ab-11f1-a… | 2026-07-16 00:15 | 23m | Printer/Device Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.62 | 2.50 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| b75d2688-80aa-11f1-b… | 2026-07-16 00:10 | 6m | WiFi Connectivity | 1.1/5 | 8.1% | Needs Improvement | -13.9 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ||
| f2641332-80a9-11f1-8…1 | 2026-07-16 00:04 | 13m | Router Setup | 2.1/5 | 58.9% | Needs Improvement | +16.9 | 2.19 | 2.81 | 2.50 | 4.00 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 7d1a1ba8-80a9-11f1-a… | 2026-07-16 00:01 | 23m | WiFi Connectivity | 1.8/5 | 17.5% | Needs Improvement | -18.5 | 0.00 | 0.00 | 2.50 | 2.14 | 0.00 | 1.79 | Unresolved | ||
| 49cc10ea-80a8-11f1-9…1 | 2026-07-15 23:52 | 40m | Router Setup | 2.8/5 | 43.0% | Needs Improvement | -13.0 | 2.19 | 2.81 | 2.50 | 3.00 | 0.00 | 1.07 | Ownership Gap | ⚠ Flagged (5 garbled) | |
| d52a8c6c-80a7-11f1-a…1 | 2026-07-15 23:49 | 20m | WiFi Connectivity | 2.8/5 | 57.6% | Needs Improvement | +1.6 | 2.19 | 2.81 | 3.75 | 4.00 | 2.50 | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 06f1296e-80a7-11f1-8… | 2026-07-15 23:43 | 6m | Internet/WAN Setup | 3.4/5 | 38.1% | Needs Improvement | -29.9 | 0.62 | 3.12 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ||
| 18f2d29e-80a6-11f1-b…1 | 2026-07-15 23:37 | 12m | Internet/WAN Setup | 2.7/5 | 50.1% | Needs Improvement | -3.9 | 0.62 | 1.88 | 3.75 | 3.21 | 4.00 | 5.00 | Unresolved | ||
| ffb59370-80a5-11f1-9… | 2026-07-15 23:36 | 11m | Hardware Fault | 2.9/5 | 72.4% | Developing | +14.4 | 2.19 | 3.75 | 5.00 | 4.29 | 5.00 | 3.21 | Appropriate Escalation | ||
| 4883350e-80a5-11f1-9… | 2026-07-15 23:31 | 72m | Router Setup | 2.8/5 | 91.7% | Meets / Exceeds | +35.7 | 4.38 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (7 halluc., 7 garbled) | |
| ba1c17cc-80a4-11f1-9… | 2026-07-15 23:27 | 7m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| b6d291b0-80a2-11f1-8… | 2026-07-15 23:12 | 15m | Router Setup | 1.3/5 | 3.0% | Needs Improvement | -23.0 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ||
| 7784c614-80a1-11f1-b… | 2026-07-15 23:04 | 10m | Unknown | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 443c67b2-80a1-11f1-a… | 2026-07-15 23:02 | 23m | Internet/WAN Setup | 1.8/5 | 49.8% | Needs Improvement | +13.8 | 1.56 | 0.94 | 2.50 | 4.00 | 5.00 | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| b0c5382e-80a0-11f1-b… | 2026-07-15 22:58 | 13m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 6a683840-80a0-11f1-9… | 2026-07-15 22:56 | 9m | — | 1.0/5 | 53.0% | Needs Improvement | +33.0 | 0.62 | 3.12 | 2.50 | 5.00 | 5.00 | 2.14 | Unresolved | ||
| 1aefc346-80a0-11f1-a… | 2026-07-15 22:54 | 28m | WiFi Connectivity | 4.4/5 | 96.0% | Meets / Exceeds | +8.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 0dd4317e-80a0-11f1-9… | 2026-07-15 22:53 | 9m | Feature Question | 1.8/5 | 54.2% | Needs Improvement | +18.2 | 2.50 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 9707381c-809e-11f1-b… | 2026-07-15 22:43 | 50m | Router Setup | 4.4/5 | 76.9% | Developing | -11.1 | 4.06 | 1.56 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| 51fff646-809e-11f1-8… | 2026-07-15 22:41 | 5m | Hardware Fault | 2.8/5 | 16.5% | Needs Improvement | -39.5 | 0.62 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| c5bd3496-809d-11f1-a… | 2026-07-15 22:37 | 9m | Port Forwarding | 2.8/5 | 21.2% | Needs Improvement | -34.8 | 1.56 | 0.00 | 1.25 | 1.50 | 0.00 | 1.79 | Partial Resolution | ||
| 3b51f0bc-809d-11f1-9… | 2026-07-15 22:33 | 6m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ | |
| a3bedb4c-8098-11f1-8… | 2026-07-15 22:00 | 39m | WiFi Connectivity | 3.4/5 | 79.8% | Developing | +11.8 | 5.00 | 1.56 | 5.00 | 4.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 88871da8-8098-11f1-9… | 2026-07-15 22:00 | 19m | WiFi Connectivity | 2.8/5 | 45.1% | Needs Improvement | -10.9 | 1.56 | 2.81 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ||
| 113bf1fc-8097-11f1-8… | 2026-07-15 21:49 | 6m | Router Setup | 2.8/5 | 57.6% | Needs Improvement | +1.6 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 0.00 | Unresolved | ||
| fc6eb422-8095-11f1-a… | 2026-07-15 21:41 | 25m | WiFi Connectivity | 3.6/5 | 88.5% | Meets / Exceeds | +16.5 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 636ce654-8095-11f1-a… | 2026-07-15 21:37 | 7m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.62 | 0.00 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ | |
| 3b403c80-8095-11f1-b… | 2026-07-15 21:36 | 16m | Internet/WAN Setup | 1.1/5 | 16.9% | Needs Improvement | -5.1 | 1.56 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 2 garbled) | |
| 04ed913c-8095-11f1-a… | 2026-07-15 21:34 | 5m | Password/Login | 2.8/5 | 38.3% | Needs Improvement | -17.7 | 1.25 | 1.88 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ||
| 9620fbe8-8091-11f1-8… | 2026-07-15 21:10 | 18m | Password/Login | 2.2/5 | 8.3% | Needs Improvement | -35.7 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| f45fde00-8090-11f1-8… | 2026-07-15 21:05 | 27m | Password/Login | 3.6/5 | 95.8% | Meets / Exceeds | +23.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 361026fa-808e-11f1-b… | 2026-07-15 20:46 | 8m | Router Setup | 2.8/5 | 18.9% | Needs Improvement | -37.1 | 0.00 | 0.94 | 2.50 | 0.00 | N/A | 2.86 | Unresolved | ||
| f4a9bbd6-808d-11f1-8… | 2026-07-15 20:44 | 101m | Hardware Fault | 2.8/5 | 81.0% | Developing | +25.0 | 4.06 | 5.00 | 2.50 | 4.00 | 5.00 | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc., 5 garbled) | |
| cd2c2210-808d-11f1-8… | 2026-07-15 20:43 | 90m | WiFi Connectivity | 2.7/5 | 81.1% | Developing | +27.1 | 3.12 | 3.44 | 5.00 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (3 halluc., 5 garbled) | |
| 8b67f1ec-808d-11f1-b… | 2026-07-15 20:41 | 22m | Account/Billing | 2.8/5 | 10.5% | Needs Improvement | -45.5 | 0.00 | 1.88 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 7e5e6f9e-808d-11f1-b… | 2026-07-15 20:41 | 5m | Firmware Update | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| b4987420-808c-11f1-b… | 2026-07-15 20:35 | 9m | Feature Question | 3.5/5 | 59.2% | Needs Improvement | -10.8 | 2.50 | 2.19 | 2.50 | 4.00 | N/A | 5.00 | Partial Resolution | ||
| 7972e66e-808c-11f1-8… | 2026-07-15 20:33 | 14m | Password/Login | 3.7/5 | 73.1% | Developing | -0.9 | 5.00 | 4.06 | 2.50 | 4.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (4 garbled) | |
| 56fe92aa-808b-11f1-8… | 2026-07-15 20:25 | 6m | Hardware Fault | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.62 | 0.00 | 3.75 | 4.29 | 4.00 | 0.00 | Unresolved | ⚠ | |
| 4342d4ba-808b-11f1-8… | 2026-07-15 20:25 | 14m | WiFi Connectivity | 3.4/5 | 75.6% | Developing | +7.6 | 3.12 | 3.44 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| b56d73f0-8087-11f1-8… | 2026-07-15 19:59 | 33m | WiFi Connectivity | 2.8/5 | 19.8% | Needs Improvement | -36.2 | 0.62 | 0.00 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 garbled) | |
| a8ff31b2-8087-11f1-9… | 2026-07-15 19:59 | 13m | WiFi Connectivity | 2.8/5 | 65.0% | Needs Improvement | +9.0 | 2.81 | 0.94 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 2ba3b4f4-8087-11f1-8… | 2026-07-15 19:55 | 36m | Router Setup | 1.1/5 | 10.4% | Needs Improvement | -11.6 | 1.56 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| cb9857e0-8086-11f1-b… | 2026-07-15 19:53 | 21m | Hardware Fault | 2.0/5 | 39.4% | Needs Improvement | -0.6 | 1.56 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 2860ecae-8086-11f1-9… | 2026-07-15 19:48 | 88m | Password/Login | 3.0/5 | 62.6% | Needs Improvement | +2.6 | 4.06 | 4.06 | 0.00 | 4.00 | 5.00 | 0.00 | Successful Resolution | ⚠ Flagged (4 garbled) | |
| 515b6c3e-8085-11f1-a… | 2026-07-15 19:42 | 29m | Internet/WAN Setup | 2.8/5 | 83.2% | Developing | +27.2 | 4.06 | 5.00 | 3.75 | 4.29 | N/A | 3.21 | Partial Resolution | ||
| c7adcdec-8084-11f1-8… | 2026-07-15 19:38 | 11m | Router Setup | 1.1/5 | 28.8% | Needs Improvement | +6.8 | 0.94 | 0.94 | 2.50 | 3.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| 96907098-8084-11f1-8… | 2026-07-15 19:37 | 5m | WiFi Connectivity | 2.8/5 | 41.8% | Needs Improvement | -14.2 | 0.62 | 1.88 | 2.50 | 1.50 | 5.00 | 4.29 | Unresolved | ||
| c6f55c18-8083-11f1-b… | 2026-07-15 19:31 | 28m | WiFi Connectivity | 1.1/5 | 44.9% | Needs Improvement | +22.9 | 1.56 | 0.94 | 2.50 | 3.57 | 5.00 | 1.79 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 387ea5b6-8083-11f1-9… | 2026-07-15 19:27 | 8m | Hardware Fault | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 81214d42-8082-11f1-a… | 2026-07-15 19:22 | 8m | — | 1.0/5 | 71.0% | Developing | +51.0 | 2.19 | 2.50 | 5.00 | 5.00 | 5.00 | 3.93 | Partial Resolution | ||
| 346579b0-8082-11f1-9… | 2026-07-15 19:20 | 8m | Password/Login | 1.4/5 | 25.8% | Needs Improvement | -2.2 | 0.00 | 0.94 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ||
| 1bbf816c-8082-11f1-a… | 2026-07-15 19:19 | 8m | Access Point Mode | 2.8/5 | 62.6% | Needs Improvement | +6.6 | 2.19 | 3.75 | 3.75 | 4.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| a7aabd6e-8081-11f1-9… | 2026-07-15 19:16 | 20m | Access Point Mode | 2.8/5 | 50.9% | Needs Improvement | -5.1 | 2.19 | 0.00 | 3.75 | 4.29 | N/A | 4.29 | Unresolved | ||
| 92189502-8081-11f1-8… | 2026-07-15 19:15 | 5m | Internet/WAN Setup | 1.1/5 | 28.3% | Needs Improvement | +6.3 | 0.62 | 0.94 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 49fb1b8c-8081-11f1-8… | 2026-07-15 19:13 | 11m | Speed/Performance | 2.8/5 | 24.2% | Needs Improvement | -31.8 | 1.56 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ||
| a2ecd1b4-8080-11f1-b… | 2026-07-15 19:09 | 57m | Internet/WAN Setup | 2.8/5 | 85.9% | Meets / Exceeds | +29.9 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (7 halluc., 1 garbled) | |
| 0d56d41a-8080-11f1-a… | 2026-07-15 19:04 | 11m | Hardware Fault | 1.5/5 | 45.8% | Needs Improvement | +15.8 | 0.62 | 1.88 | 2.50 | 5.00 | 3.50 | 2.50 | Unresolved | ||
| 40b03bc4-807d-11f1-a… | 2026-07-15 18:44 | 6m | Internet/WAN Setup | 2.8/5 | 11.7% | Needs Improvement | -44.3 | 0.00 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| be9d23ea-807c-11f1-8… | 2026-07-15 18:41 | 31m | Internet/WAN Setup | 2.8/5 | 22.1% | Needs Improvement | -33.9 | 0.94 | 0.94 | 1.25 | 1.79 | N/A | 0.71 | Unresolved | ⚠ Flagged (1 halluc., 2 garbled) | |
| 358721e2-807b-11f1-a… | 2026-07-15 18:30 | 5m | Internet/WAN Setup | 1.8/5 | 30.0% | Needs Improvement | -6.0 | 0.62 | 0.00 | 3.75 | 4.00 | N/A | 0.00 | Unresolved | ||
| 03440a9c-807b-11f1-a… | 2026-07-15 18:28 | 5m | Password/Login | 2.8/5 | 33.0% | Needs Improvement | -23.0 | 1.25 | 3.12 | 0.00 | 1.00 | 5.00 | 0.00 | Unresolved | ||
| d7ffb20a-807a-11f1-9… | 2026-07-15 18:27 | 16m | Port Forwarding | 3.7/5 | 70.5% | Developing | -3.5 | 3.12 | 5.00 | 3.75 | 4.00 | N/A | 0.71 | Partial Resolution | ||
| 3c5d0556-8079-11f1-a… | 2026-07-15 18:16 | 14m | WiFi Connectivity | 1.8/5 | 46.5% | Needs Improvement | +10.5 | 2.50 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| e5a0716a-8075-11f1-a… | 2026-07-15 17:52 | 25m | WiFi Connectivity | 3.0/5 | 54.4% | Needs Improvement | -5.6 | 2.19 | 2.81 | 2.50 | 2.50 | 5.00 | 2.50 | Unresolved | ||
| f42b0c06-8073-11f1-a… | 2026-07-15 17:38 | 37m | Router Setup | 1.8/5 | 22.1% | Needs Improvement | -13.9 | 1.56 | 0.94 | 0.00 | 3.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c6caa668-8073-11f1-a… | 2026-07-15 17:36 | 7m | — | 1.0/5 | 87.3% | Meets / Exceeds | +67.3 | 4.38 | 5.00 | 2.50 | 5.00 | 5.00 | 4.29 | Successful Resolution | ||
| 6c63a990-8073-11f1-a… | 2026-07-15 17:34 | 18m | Password/Login | 1.1/5 | 42.0% | Needs Improvement | +20.0 | 1.56 | 1.88 | 2.50 | 4.00 | N/A | 0.71 | Unresolved | ⚠ Flagged (2 garbled) | |
| 4399733c-8073-11f1-8… | 2026-07-15 17:33 | 38m | Parental Controls | 3.4/5 | 57.8% | Needs Improvement | -10.2 | 2.50 | 3.12 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| d2c7069c-8072-11f1-b… | 2026-07-15 17:30 | 8m | Escalation Request | 2.8/5 | 13.9% | Needs Improvement | -42.1 | 0.00 | 0.00 | 1.25 | 0.71 | 4.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 9eba7122-8072-11f1-9… | 2026-07-15 17:28 | 13m | Hardware Fault | 2.9/5 | 22.9% | Needs Improvement | -35.1 | 1.56 | 1.88 | 1.25 | 0.00 | N/A | 0.00 | Partial Resolution | ||
| 08898bb6-8072-11f1-9… | 2026-07-15 17:24 | 10m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 518a3b8c-8070-11f1-8… | 2026-07-15 17:12 | 14m | Speed/Performance | 3.2/5 | 59.6% | Needs Improvement | -4.4 | 1.25 | 2.81 | 5.00 | 4.00 | N/A | 3.93 | Partial Resolution | ||
| fb246b64-806f-11f1-8… | 2026-07-15 17:09 | 10m | Router Setup | 2.8/5 | 20.6% | Needs Improvement | -35.4 | 0.00 | 0.00 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 1880ebee-806e-11f1-9… | 2026-07-15 16:56 | 24m | WiFi Connectivity | 1.8/5 | 74.9% | Developing | +38.9 | 4.06 | 2.50 | 3.75 | 3.57 | 5.00 | 4.29 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| b64b5392-806d-11f1-a… | 2026-07-15 16:53 | 49m | Speed/Performance | 2.8/5 | 72.4% | Developing | +16.4 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 27b83abe-806d-11f1-a… | 2026-07-15 16:49 | 5m | Feature Question | 1.1/5 | 2.1% | Needs Improvement | -19.9 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (1 garbled) | |
| a02d2740-806b-11f1-9… | 2026-07-15 16:38 | 38m | WiFi Connectivity | 1.5/5 | 38.7% | Needs Improvement | +8.7 | 0.94 | 0.00 | 2.50 | 4.00 | 5.00 | 1.79 | Unresolved | ||
| feeb5f4c-8069-11f1-9… | 2026-07-15 16:26 | 6m | Internet/WAN Setup | 2.8/5 | 38.1% | Needs Improvement | -17.9 | 1.56 | 0.94 | 2.50 | 2.50 | 5.00 | 0.00 | Partial Resolution | ||
| 67bfb67c-8069-11f1-8… | 2026-07-15 16:22 | 19m | Internet/WAN Setup | 2.8/5 | 46.2% | Needs Improvement | -9.8 | 2.19 | 2.81 | 3.75 | 2.00 | N/A | 0.00 | Ownership Gap | ||
| 2130609e-8069-11f1-a… | 2026-07-15 16:20 | 8m | Hardware Fault | 2.8/5 | 59.2% | Needs Improvement | +3.2 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 0.71 | Partial Resolution | ||
| 753c2e1c-8068-11f1-8… | 2026-07-15 16:15 | 62m | Password/Login | 1.8/5 | 61.5% | Needs Improvement | +25.5 | 4.06 | 1.56 | 1.25 | 5.00 | 5.00 | 1.07 | Appropriate Escalation | ⚠ Flagged (5 halluc.) | |
| 7b4dd474-8066-11f1-8… | 2026-07-15 16:01 | 5m | — | 1.0/5 | 62.5% | Needs Improvement | +42.5 | 2.50 | 3.44 | 5.00 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| 43db0e9e-8066-11f1-8… | 2026-07-15 16:00 | 19m | WiFi Connectivity | 3.8/5 | 44.7% | Needs Improvement | -31.3 | 2.81 | 0.94 | 2.50 | 2.86 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 845a2fb4-8065-11f1-9… | 2026-07-15 15:54 | 12m | Router Setup | 2.8/5 | 45.3% | Needs Improvement | -10.7 | 0.94 | 0.62 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ||
| a12faec8-8062-11f1-a… | 2026-07-15 15:34 | 20m | Internet/WAN Setup | 2.8/5 | 58.5% | Needs Improvement | +2.5 | 2.19 | 2.81 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 96f80842-8062-11f1-8… | 2026-07-15 15:33 | 26m | Internet/WAN Setup | 1.1/5 | 26.9% | Needs Improvement | +4.9 | 0.94 | 0.00 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 92218772-8061-11f1-8… | 2026-07-15 15:26 | 5m | Internet/WAN Setup | 2.8/5 | 58.5% | Needs Improvement | +2.5 | 2.19 | 1.88 | 5.00 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 71a970f4-8061-11f1-8… | 2026-07-15 15:25 | 19m | WiFi Connectivity | 2.4/5 | 31.2% | Needs Improvement | -16.8 | 1.56 | 2.81 | 2.50 | 0.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc., 1 garbled) | |
| 5a5c5236-8061-11f1-8… | 2026-07-15 15:25 | 7m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 1.25 | 3.50 | 1.00 | 0.00 | Unresolved | ⚠ | |
| bd817888-8060-11f1-9… | 2026-07-15 15:20 | 65m | Router Setup | 2.8/5 | 75.8% | Developing | +19.8 | 5.00 | 3.44 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| e82612de-805f-11f1-8… | 2026-07-15 15:14 | 20m | — | 1.0/5 | 62.2% | Needs Improvement | +42.2 | 3.44 | 1.56 | 3.75 | 5.00 | N/A | 1.43 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| af9fed14-805e-11f1-b… | 2026-07-15 15:05 | 19m | Internet/WAN Setup | 1.8/5 | 21.4% | Needs Improvement | -14.6 | 0.94 | 0.94 | 2.50 | 1.50 | 0.00 | 0.00 | Unresolved | ||
| 32c03512-805c-11f1-9… | 2026-07-15 14:48 | 13m | WiFi Connectivity | 2.8/5 | 60.6% | Needs Improvement | +4.6 | 3.44 | 4.38 | 2.50 | 2.50 | N/A | 0.71 | Partial Resolution | ||
| 078fc31c-805c-11f1-9… | 2026-07-15 14:46 | 6m | Speed/Performance | 3.0/5 | 46.1% | Needs Improvement | -13.9 | 0.62 | 3.12 | 3.75 | 3.00 | N/A | 2.50 | Unresolved | ||
| 373cd57e-805b-11f1-b… | 2026-07-15 14:41 | 93m | WiFi Connectivity | 1.8/5 | 20.6% | Needs Improvement | -15.4 | 1.56 | 0.94 | 0.00 | 1.79 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (6 halluc., 2 garbled) | |
| dd409a8e-8059-11f1-8… | 2026-07-15 14:31 | 13m | WiFi Connectivity | 2.8/5 | 32.5% | Needs Improvement | -23.6 | 1.56 | 1.88 | 2.50 | 1.50 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| 662207d0-8059-11f1-a…1 | 2026-07-15 14:28 | 5m | Password/Login | 1.4/5 | 9.9% | Needs Improvement | -18.1 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 1.07 | Unresolved | ||
| 0320cd0c-8058-11f1-8… | 2026-07-15 14:18 | 15m | Router Setup | 2.8/5 | 76.5% | Developing | +20.5 | 4.06 | 4.06 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 523fade6-8057-11f1-b… | 2026-07-15 14:13 | 14m | Router Setup | 2.8/5 | 51.2% | Needs Improvement | -4.8 | 1.88 | 0.94 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 46f5af30-8057-11f1-b… | 2026-07-15 14:12 | 38m | WiFi Connectivity | 2.8/5 | 71.7% | Developing | +15.7 | 5.00 | 2.50 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 309e22ee-8057-11f1-a… | 2026-07-15 14:12 | 5m | Password/Login | 1.4/5 | 14.1% | Needs Improvement | -13.9 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 0.71 | Unresolved | ||
| 6f6907f2-8055-11f1-b…1 | 2026-07-15 13:59 | 8m | Password/Login | 1.5/5 | 40.1% | Needs Improvement | +10.1 | 1.56 | 3.44 | 2.50 | 1.50 | 0.00 | 2.50 | Unresolved | ||
| 87f2e740-8053-11f1-a…1 | 2026-07-15 13:46 | 13m | — | 1.0/5 | 2.1% | Needs Improvement | -17.9 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 0c52f0c6-8053-11f1-b… | 2026-07-15 13:42 | 21m | Hardware Fault | 2.6/5 | 0.0% | Needs Improvement | -52.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2a4bc37a-8051-11f1-b… | 2026-07-15 13:29 | 27m | Internet/WAN Setup | 2.8/5 | 45.0% | Needs Improvement | -11.1 | 1.56 | 2.81 | 3.75 | 1.50 | 0.00 | 4.29 | Unresolved | ⚠ Flagged (1 halluc.) | |
| a99136b8-804e-11f1-8… | 2026-07-15 13:11 | 5m | Internet/WAN Setup | 1.8/5 | 12.1% | Needs Improvement | -23.9 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 44862d24-8048-11f1-9…1 | 2026-07-15 12:25 | 9m | WiFi Connectivity | 3.0/5 | 69.6% | Needs Improvement | +9.6 | 3.12 | 2.81 | 3.75 | 4.29 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 9610c9a8-8046-11f1-8… | 2026-07-15 12:13 | 50m | Hardware Fault | 2.6/5 | 72.1% | Developing | +20.1 | 3.12 | 3.44 | 2.50 | 5.00 | 5.00 | 3.57 | Appropriate Escalation | ⚠ Flagged (1 garbled) | |
| c5a280f0-8044-11f1-9… | 2026-07-15 12:00 | 59m | Internet/WAN Setup | 1.8/5 | 55.6% | Needs Improvement | +19.6 | 2.19 | 2.19 | 2.50 | 5.00 | N/A | 2.86 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 34ba880e-8043-11f1-b… | 2026-07-15 11:49 | 56m | Speed/Performance | 2.9/5 | 88.0% | Meets / Exceeds | +30.0 | 4.06 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 75851f92-803f-11f1-a… | 2026-07-15 11:22 | 35m | WiFi Connectivity | 2.9/5 | 78.2% | Developing | +20.2 | 5.00 | 2.50 | 2.50 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| 9dc65718-803b-11f1-8… | 2026-07-15 10:54 | 13m | WiFi Connectivity | 2.8/5 | 29.2% | Needs Improvement | -26.8 | 0.62 | 1.88 | 2.50 | 2.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 0238ccce-8034-11f1-8… | 2026-07-15 10:00 | 15m | Password/Login | 4.7/5 | 97.6% | Meets / Exceeds | +3.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 7957de48-8030-11f1-b… | 2026-07-15 09:35 | 42m | WiFi Connectivity | 2.8/5 | 61.9% | Needs Improvement | +5.9 | 3.12 | 3.12 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 2dd1111c-802e-11f1-a… | 2026-07-15 09:18 | 7m | Router Setup | 4.2/5 | 61.1% | Needs Improvement | -22.9 | 2.19 | 3.44 | 3.75 | 3.00 | N/A | 3.93 | Partial Resolution | ||
| c5f012de-802b-11f1-9… | 2026-07-15 09:01 | 54m | Router Setup | 2.8/5 | 91.7% | Meets / Exceeds | +35.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 61a5bedc-802b-11f1-8… | 2026-07-15 08:58 | 7m | Hardware Fault | 2.8/5 | 33.7% | Needs Improvement | -22.3 | 0.62 | 0.00 | 3.75 | 2.50 | N/A | 3.93 | Unresolved | ⚠ Flagged (2 halluc.) | |
| e88c1a66-8028-11f1-b… | 2026-07-15 08:41 | 8m | WiFi Connectivity | 3.3/5 | 73.8% | Developing | +7.8 | 5.00 | 4.06 | 1.25 | 5.00 | N/A | 0.71 | Successful Resolution | ||
| ec0add78-8026-11f1-a… | 2026-07-15 08:26 | 10m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 9cbd213a-801d-11f1-8… | 2026-07-15 07:20 | 53m | — | 1.0/5 | 83.1% | Developing | +63.1 | 4.06 | 5.00 | 3.75 | 4.00 | N/A | 3.57 | Partial Resolution | ||
| 29125c48-801b-11f1-b… | 2026-07-15 07:02 | 29m | Feature Question | 1.8/5 | 73.5% | Developing | +37.5 | 4.06 | 5.00 | 2.50 | 3.57 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 2ce6e0e6-8016-11f1-a… | 2026-07-15 06:26 | 34m | Internet/WAN Setup | 3.6/5 | 89.5% | Meets / Exceeds | +17.5 | 5.00 | 5.00 | 3.75 | 4.29 | N/A | 3.21 | Successful Resolution | ||
| 2b9375c4-8016-11f1-8… | 2026-07-15 06:26 | 21m | Hardware Fault | 4.4/5 | 94.2% | Meets / Exceeds | +6.2 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| fd859c2c-800e-11f1-8… | 2026-07-15 05:35 | 13m | Escalation Request | 2.8/5 | 64.7% | Needs Improvement | +8.7 | 2.19 | 1.88 | 3.75 | 4.29 | 5.00 | 5.00 | Appropriate Escalation | ||
| 618f98fa-800d-11f1-8… | 2026-07-15 05:23 | 6m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 2.50 | 1.25 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | |
| 3b34db0e-7ffc-11f1-9… | 2026-07-15 03:21 | 15m | Hardware Fault | 1.6/5 | 23.5% | Needs Improvement | -8.5 | 0.62 | 0.00 | 0.00 | 3.21 | 4.00 | 1.07 | Unresolved | ||
| 73e59342-7ff9-11f1-8… | 2026-07-15 03:01 | 19m | WiFi Connectivity | 3.7/5 | 82.6% | Developing | +8.6 | 4.06 | 2.50 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 117e81d2-7ff9-11f1-b… | 2026-07-15 02:58 | 35m | Password/Login | 1.8/5 | 54.6% | Needs Improvement | +18.6 | 2.19 | 4.06 | 2.50 | 4.00 | 0.00 | 2.86 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 51f85f74-7ff6-11f1-8… | 2026-07-15 02:38 | 20m | Router Setup | 2.8/5 | 40.0% | Needs Improvement | -16.1 | 2.19 | 0.94 | 2.50 | 3.00 | 1.50 | 1.79 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 3aece110-7ff6-11f1-9… | 2026-07-15 02:38 | 11m | WiFi Connectivity | 2.8/5 | 48.9% | Needs Improvement | -7.2 | 1.25 | 2.81 | 2.50 | 4.00 | N/A | 2.86 | Unresolved | ⚠ Flagged (1 garbled) | |
| bbdcb6c2-7ff3-11f1-8… | 2026-07-15 02:20 | 6m | Unknown | 1.8/5 | 21.4% | Needs Improvement | -14.6 | 0.00 | N/A | 2.50 | 1.50 | N/A | 1.50 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| bb0474f6-7ff3-11f1-8… | 2026-07-15 02:20 | 21m | Internet/WAN Setup | 2.8/5 | 78.5% | Developing | +22.5 | 4.06 | 1.56 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 961b8936-7ff3-11f1-b… | 2026-07-15 02:19 | 14m | Password/Login | 2.2/5 | 43.5% | Needs Improvement | -0.5 | 1.56 | 2.81 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 935d520c-7ff2-11f1-8… | 2026-07-15 02:12 | 9m | Password/Login | 2.8/5 | 83.5% | Developing | +27.5 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged | |
| 6bc6c544-7ff1-11f1-9… | 2026-07-15 02:03 | 13m | WiFi Connectivity | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.62 | 0.00 | 0.00 | 3.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 74e2e922-7fed-11f1-a… | 2026-07-15 01:35 | 21m | Hardware Fault | 2.4/5 | 53.5% | Needs Improvement | +5.5 | 2.19 | 0.94 | 2.50 | 4.00 | 5.00 | 3.57 | Partial Resolution | ||
| 25e0b500-7fea-11f1-a… | 2026-07-15 01:11 | 83m | Password/Login | 1.1/5 | 18.8% | Needs Improvement | -3.2 | 1.56 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (9 halluc.) | |
| b7250f04-7fe8-11f1-a… | 2026-07-15 01:01 | 53m | Internet/WAN Setup | 1.4/5 | 14.0% | Needs Improvement | -14.0 | 0.94 | 1.56 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 7fbe055c-7fe8-11f1-b… | 2026-07-15 00:59 | 10m | Unknown | 1.8/5 | 85.7% | Meets / Exceeds | +49.7 | N/A | N/A | 5.00 | N/A | N/A | 3.21 | Unresolved | ⚠ Flagged | |
| 4a8e6d2c-7fe8-11f1-b… | 2026-07-15 00:58 | 97m | WiFi Connectivity | 3.4/5 | 85.9% | Meets / Exceeds | +17.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 6c426500-7fe7-11f1-a… | 2026-07-15 00:52 | 15m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | N/A | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| f213b734-7fe6-11f1-8… | 2026-07-15 00:48 | 25m | Router Setup | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ | |
| bd34ccfc-7fe5-11f1-8… | 2026-07-15 00:40 | 24m | General Inquiry | 1.8/5 | 75.0% | Developing | +39.0 | N/A | N/A | 3.75 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 96417df2-7fe5-11f1-b… | 2026-07-15 00:39 | 18m | Hardware Fault | 1.8/5 | 4.3% | Needs Improvement | -31.7 | 0.00 | 0.00 | 0.00 | 0.71 | 0.00 | 1.07 | Unresolved | ||
| df61a4a4-7fe4-11f1-a… | 2026-07-15 00:34 | 21m | Printer/Device Setup | 1.3/5 | 17.8% | Needs Improvement | -8.2 | 0.62 | 0.00 | 2.50 | 1.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 5ad8efe4-7fe4-11f1-b… | 2026-07-15 00:30 | 7m | WiFi Connectivity | 2.8/5 | 29.3% | Needs Improvement | -26.7 | 1.56 | 0.94 | 2.50 | 0.00 | N/A | 2.86 | Ownership Gap | ||
| 51fb5d4e-7fe4-11f1-9… | 2026-07-15 00:30 | 99m | WiFi Connectivity | 3.8/5 | 67.5% | Needs Improvement | -8.5 | 5.00 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| 2285f66c-7fe1-11f1-8… | 2026-07-15 00:07 | 13m | WiFi Connectivity | 2.8/5 | 16.0% | Needs Improvement | -40.0 | 1.56 | 1.25 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| fc459f20-7fe0-11f1-9… | 2026-07-15 00:06 | 12m | Internet/WAN Setup | 3.0/5 | 90.9% | Meets / Exceeds | +30.9 | 5.00 | 4.06 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| abe5e94a-7fe0-11f1-b… | 2026-07-15 00:03 | 5m | General Inquiry | 1.8/5 | 20.0% | Needs Improvement | -16.0 | N/A | N/A | 0.00 | N/A | N/A | 2.50 | Unresolved | ⚠ Flagged | |
| 8362f4e0-7fe0-11f1-8… | 2026-07-15 00:02 | 9m | Password/Login | 1.1/5 | 29.2% | Needs Improvement | +7.2 | 0.62 | 0.00 | 2.50 | 5.00 | N/A | 0.00 | Unresolved | ||
| f731a954-7fde-11f1-9… | 2026-07-14 23:51 | 27m | Guest Network | 2.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged (3 halluc.) | |
| db9b1bb2-7fde-11f1-9… | 2026-07-14 23:50 | 14m | Internet/WAN Setup | 2.2/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ||
| 49457b54-7fde-11f1-9… | 2026-07-14 23:46 | 56m | — | 1.0/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged (2 garbled) | |
| 436cd07a-7fdd-11f1-8… | 2026-07-14 23:39 | 16m | Router Setup | 2.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ||
| f9c63b64-7fdc-11f1-a… | 2026-07-14 23:37 | 15m | Internet/WAN Setup | 4.9/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ||
| a3072d9c-7fdc-11f1-9… | 2026-07-14 23:35 | 21m | Feature Question | 3.2/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ||
| e1533f38-7fdb-11f1-9… | 2026-07-14 23:29 | 21m | WiFi Connectivity | 2.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged (1 garbled) | |
| 9d3e6350-7fda-11f1-9… | 2026-07-14 23:20 | 20m | General Inquiry | 1.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged | |
| 6dfd565a-7fda-11f1-9… | 2026-07-14 23:19 | 6m | General Inquiry | 1.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged | |
| 5d6cec4c-7fda-11f1-9… | 2026-07-14 23:18 | 5m | General Inquiry | 1.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged | |
| 31a68262-7fda-11f1-a… | 2026-07-14 23:17 | 13m | — | 1.0/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged | |
| a1ed3864-7fd9-11f1-a… | 2026-07-14 23:13 | 7m | General Inquiry | 1.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged | |
| 880b9f54-7fd8-11f1-a… | 2026-07-14 23:05 | 64m | Router Setup | 2.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged (2 halluc.) | |
| 23aec82e-7fd8-11f1-b… | 2026-07-14 23:02 | 45m | WiFi Connectivity | 2.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged (1 halluc.) | |
| dae2f788-7fd6-11f1-9… | 2026-07-14 22:53 | 52m | Internet/WAN Setup | 3.6/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged (8 halluc., 3 garbled) | |
| cf4f8d1e-7fd6-11f1-9… | 2026-07-14 22:53 | 5m | Password/Login | 1.0/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged (3 halluc., 1 garbled) | |
| a2dc79e0-7fd6-11f1-8… | 2026-07-14 22:52 | 31m | Password/Login | 2.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged (1 halluc.) | |
| 85a57512-7fd5-11f1-9… | 2026-07-14 22:44 | 8m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 4ab2d54e-7fd5-11f1-8… | 2026-07-14 22:42 | 21m | Internet/WAN Setup | 1.4/5 | 33.3% | Needs Improvement | +5.3 | 0.00 | 1.88 | 2.50 | 5.00 | N/A | 0.00 | Unresolved | ||
| 9e6be0f0-7fd4-11f1-8… | 2026-07-14 22:37 | 5m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 8ad3c652-7fd4-11f1-a… | 2026-07-14 22:37 | 24m | — | 1.0/5 | 66.3% | Needs Improvement | +46.3 | 3.12 | 5.00 | 2.50 | 4.00 | N/A | 0.71 | Partial Resolution | ||
| 368deabe-7fd4-11f1-8… | 2026-07-14 22:34 | 34m | Router Setup | 3.1/5 | 95.8% | Meets / Exceeds | +33.8 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 0456a434-7fd2-11f1-a… | 2026-07-14 22:19 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| a03162dc-7fd1-11f1-a… | 2026-07-14 22:16 | 34m | WiFi Connectivity | 2.3/5 | 35.2% | Needs Improvement | -10.8 | 1.56 | 0.94 | 2.50 | 2.50 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| 3e3fe2c4-7fd1-11f1-9… | 2026-07-14 22:13 | 12m | Password/Login | 2.8/5 | 64.8% | Needs Improvement | +8.8 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| 0f7410a0-7fd1-11f1-b… | 2026-07-14 22:12 | 13m | Internet/WAN Setup | 2.7/5 | 27.5% | Needs Improvement | -26.5 | 0.62 | 0.94 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 5d4826e6-7fd0-11f1-8… | 2026-07-14 22:07 | 12m | Password/Login | 1.5/5 | 34.5% | Needs Improvement | +4.5 | 0.00 | 0.00 | 2.50 | 5.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 4f8cd70e-7fd0-11f1-9… | 2026-07-14 22:06 | 42m | Internet/WAN Setup | 1.1/5 | 32.1% | Needs Improvement | +10.1 | 1.56 | 1.88 | 0.00 | 4.00 | N/A | 0.00 | Unresolved | ||
| d79cbe4e-7fcf-11f1-8… | 2026-07-14 22:03 | 45m | Password/Login | 2.8/5 | 72.4% | Developing | +16.4 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| b4783dee-7fcf-11f1-b… | 2026-07-14 22:02 | 7m | Escalation Request | 4.1/5 | 77.7% | Developing | -4.3 | 2.50 | 5.00 | 3.75 | 5.00 | 5.00 | 3.21 | Partial Resolution | ⚠ Flagged | |
| 8a51abcc-7fcf-11f1-9… | 2026-07-14 22:01 | 47m | Password/Login | 2.2/5 | 58.3% | Needs Improvement | +14.3 | 3.12 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (6 halluc., 2 garbled) | |
| a84ef82e-7fce-11f1-a… | 2026-07-14 21:54 | 13m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| b86bdac0-7fcd-11f1-9… | 2026-07-14 21:48 | 11m | WiFi Connectivity | 2.8/5 | 15.8% | Needs Improvement | -40.2 | 0.00 | 1.88 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ||
| ad0039e2-7fcd-11f1-b… | 2026-07-14 21:47 | 17m | Hardware Fault | 4.4/5 | 86.2% | Meets / Exceeds | -1.8 | 4.06 | 5.00 | 3.75 | 4.00 | 5.00 | 4.29 | Partial Resolution | ||
| d6b85aa4-7fcc-11f1-8… | 2026-07-14 21:41 | 6m | Internet/WAN Setup | 2.8/5 | 24.8% | Needs Improvement | -31.2 | 0.62 | 0.94 | 3.75 | 0.00 | N/A | 1.79 | Unresolved | ||
| 27a1b092-7fcc-11f1-8… | 2026-07-14 21:37 | 27m | Internet/WAN Setup | 1.1/5 | 47.8% | Needs Improvement | +25.8 | 1.56 | 0.94 | 3.75 | 4.00 | 2.50 | 3.21 | Partial Resolution | ||
| 663835fc-7fcb-11f1-a…1 | 2026-07-14 21:31 | 25m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 3.44 | 0.00 | 2.50 | 1.50 | N/A | 1.79 | Successful Resolution | ⚠ | |
| 7fd4af1e-7fca-11f1-9… | 2026-07-14 21:25 | 21m | Internet/WAN Setup | 3.5/5 | 62.8% | Needs Improvement | -7.2 | 3.44 | 1.56 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| c6108c66-7fc8-11f1-a… | 2026-07-14 21:12 | 7m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 7a5d0e98-7fc8-11f1-8… | 2026-07-14 21:10 | 7m | — | 1.0/5 | 55.5% | Needs Improvement | +35.5 | 1.56 | 2.19 | 3.75 | 4.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 garbled) | |
| 2fbba88c-7fc7-11f1-a…1 | 2026-07-14 21:01 | 9m | WiFi Connectivity | 2.0/5 | 54.1% | Needs Improvement | +14.1 | 1.56 | 2.81 | 2.50 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 60718650-7fc6-11f1-8… | 2026-07-14 20:55 | 6m | WiFi Connectivity | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 2.50 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 27afc67e-7fc6-11f1-a…1 | 2026-07-14 20:54 | 19m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| b251b1da-7fc5-11f1-b… | 2026-07-14 20:50 | 9m | Router Setup | 1.4/5 | 31.9% | Needs Improvement | +3.9 | 0.94 | 2.19 | 2.50 | 0.00 | 5.00 | 0.00 | Partial Resolution | ||
| 667ece1e-7fc5-11f1-b… | 2026-07-14 20:48 | 5m | Hardware Fault | 1.1/5 | 7.1% | Needs Improvement | -14.9 | 0.00 | 1.25 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 065a04b4-7fc4-11f1-b… | 2026-07-14 20:38 | 9m | WiFi Connectivity | 2.8/5 | 9.2% | Needs Improvement | -46.8 | 0.00 | 0.94 | 0.00 | 1.50 | N/A | 0.00 | Unresolved | ||
| 12f74ca0-7fc3-11f1-a… | 2026-07-14 20:32 | 10m | Router Setup | 2.6/5 | 63.2% | Needs Improvement | +11.2 | 2.19 | 2.19 | 5.00 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 031996a8-7fc3-11f1-a… | 2026-07-14 20:31 | 80m | Printer/Device Setup | 3.5/5 | 94.2% | Meets / Exceeds | +24.2 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (11 halluc.) | |
| 5be3c12e-7fc2-11f1-a… | 2026-07-14 20:26 | 6m | Off-Topic | 3.0/5 | 0.0% | Needs Improvement | -60.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2d3fa388-7fc2-11f1-b… | 2026-07-14 20:25 | 27m | Router Setup | 2.8/5 | 22.4% | Needs Improvement | -33.6 | 0.94 | 0.62 | 2.50 | 1.07 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (6 halluc., 1 garbled) | |
| 7a403bc6-7fc1-11f1-8… | 2026-07-14 20:20 | 52m | Router Setup | 2.8/5 | 84.5% | Developing | +28.5 | 5.00 | 1.88 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| 0a288050-7fc1-11f1-b… | 2026-07-14 20:17 | 5m | Internet/WAN Setup | 2.8/5 | 33.2% | Needs Improvement | -22.8 | 1.56 | 0.62 | 1.25 | 4.29 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| da375dbc-7fc0-11f1-a… | 2026-07-14 20:16 | 28m | WiFi Connectivity | 1.8/5 | 60.2% | Needs Improvement | +24.2 | 3.12 | 5.00 | 2.50 | 3.00 | 0.00 | 2.50 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| a9879fba-7fc0-11f1-a… | 2026-07-14 20:14 | 23m | WiFi Connectivity | 3.4/5 | 78.6% | Developing | +10.6 | 5.00 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 28cde690-7fc0-11f1-b… | 2026-07-14 20:11 | 35m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 2.19 | 0.94 | 1.25 | 3.21 | 5.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (2 garbled) |
| fc359de4-7fbf-11f1-b… | 2026-07-14 20:09 | 7m | Account/Billing | 2.8/5 | 36.2% | Needs Improvement | -19.8 | 1.56 | 2.81 | 2.50 | 1.50 | 0.00 | 1.79 | Unresolved | ||
| 9ec7f2b0-7fbf-11f1-b… | 2026-07-14 20:07 | 9m | WiFi Connectivity | 2.8/5 | 56.9% | Needs Improvement | +0.9 | 1.25 | 3.12 | 3.75 | 5.00 | N/A | 2.50 | Unresolved | ||
| 004b39ee-7fbf-11f1-a… | 2026-07-14 20:02 | 20m | — | 1.0/5 | 64.0% | Needs Improvement | +44.0 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| e65b3a02-7fbe-11f1-8… | 2026-07-14 20:02 | 36m | WiFi Connectivity | 2.0/5 | 72.6% | Developing | +32.6 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 0.71 | Partial Resolution | ||
| abe03568-7fbd-11f1-9… | 2026-07-14 19:53 | 8m | Router Setup | 2.0/5 | 34.9% | Needs Improvement | -5.1 | 0.94 | 1.56 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ||
| bb3d0910-7fbc-11f1-8… | 2026-07-14 19:46 | 10m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.62 | 0.94 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | |
| e47e76b4-7fb8-11f1-a… | 2026-07-14 19:19 | 8m | WiFi Connectivity | 4.7/5 | 65.9% | Needs Improvement | -28.1 | 2.50 | 3.12 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| bf5a625e-7fb7-11f1-8… | 2026-07-14 19:10 | 21m | WiFi Connectivity | 1.8/5 | 68.8% | Needs Improvement | +32.8 | 4.06 | 2.50 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| eda519d4-7fb6-11f1-8… | 2026-07-14 19:05 | 5m | Hardware Fault | 2.8/5 | 20.6% | Needs Improvement | -35.4 | 0.62 | 0.94 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| e38e8caa-7fb6-11f1-9… | 2026-07-14 19:04 | 5m | WiFi Connectivity | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 39ec82e2-7fb6-11f1-b… | 2026-07-14 19:00 | 23m | WiFi Connectivity | 4.0/5 | 68.5% | Needs Improvement | -11.4 | 4.06 | 4.06 | 2.50 | 2.86 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 935eac5c-7fb5-11f1-a… | 2026-07-14 18:55 | 19m | Router Setup | 1.5/5 | 37.5% | Needs Improvement | +7.5 | 0.62 | 0.00 | 2.50 | 3.50 | 5.00 | 2.86 | Appropriate Escalation | ||
| 7cd88552-7fb5-11f1-9… | 2026-07-14 18:54 | 21m | Password/Login | 2.8/5 | 46.1% | Needs Improvement | -9.9 | 2.50 | 2.19 | 2.50 | 1.50 | N/A | 2.86 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 0b1bd842-7fb5-11f1-9… | 2026-07-14 18:51 | 68m | Password/Login | 1.8/5 | 51.5% | Needs Improvement | +15.5 | 3.44 | 1.56 | 2.50 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (6 halluc.) | |
| dabb9912-7faf-11f1-8… | 2026-07-14 18:14 | 15m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| f58d4246-7fae-11f1-9… | 2026-07-14 18:08 | 17m | WiFi Connectivity | 2.8/5 | 70.9% | Developing | +14.9 | 3.12 | 4.06 | 3.75 | 3.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 998927da-7fae-11f1-a… | 2026-07-14 18:05 | 6m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 80dfe48a-7fae-11f1-8… | 2026-07-14 18:04 | 15m | Router Setup | 2.8/5 | 19.9% | Needs Improvement | -36.1 | 0.00 | 0.00 | 1.25 | 4.00 | N/A | 1.07 | Unresolved | ||
| 558ae8cc-7fac-11f1-8… | 2026-07-14 17:49 | 52m | Internet/WAN Setup | 2.8/5 | 79.0% | Developing | +23.0 | 3.12 | 4.38 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ||
| 304dcfd6-7faa-11f1-a… | 2026-07-14 17:33 | 20m | Unknown | 1.8/5 | 94.6% | Meets / Exceeds | +58.6 | N/A | N/A | 5.00 | 5.00 | N/A | 3.93 | Unresolved | ⚠ Flagged | |
| 9a48a66e-7fa9-11f1-8… | 2026-07-14 17:29 | 83m | Internet/WAN Setup | 1.4/5 | 79.5% | Developing | +51.5 | 5.00 | 5.00 | 2.50 | 4.00 | 2.50 | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 257803ca-7fa9-11f1-9… | 2026-07-14 17:26 | 14m | Router Setup | 2.8/5 | 21.9% | Needs Improvement | -34.1 | 1.56 | 2.19 | 1.25 | 0.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (2 garbled) | |
| f6ec8a1c-7fa8-11f1-a… | 2026-07-14 17:25 | 51m | Router Setup | 3.9/5 | 76.9% | Developing | -1.1 | 4.06 | 1.56 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| e4cbcd18-7fa6-11f1-8… | 2026-07-14 17:10 | 116m | Speed/Performance | 2.8/5 | 73.2% | Developing | +17.2 | 3.12 | 5.00 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ||
| 78fbaaa0-7fa5-11f1-9… | 2026-07-14 17:00 | 97m | WiFi Connectivity | 2.8/5 | 51.1% | Needs Improvement | -4.9 | 4.06 | 0.94 | 1.25 | 4.00 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 694e1d04-7fa5-11f1-8… | 2026-07-14 16:59 | 31m | Hardware Fault | 3.4/5 | 63.9% | Needs Improvement | -4.1 | 2.19 | 4.06 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 4f49a2b6-7fa5-11f1-9… | 2026-07-14 16:59 | 23m | Port Forwarding | 2.8/5 | 31.5% | Needs Improvement | -24.5 | 0.94 | 1.56 | 2.50 | 3.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 14f8df32-7fa5-11f1-9… | 2026-07-14 16:57 | 8m | General Inquiry | 4.6/5 | 30.9% | Needs Improvement | -61.1 | 0.62 | 2.50 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 garbled) | |
| a4c0845e-7fa4-11f1-9… | 2026-07-14 16:54 | 5m | WiFi Connectivity | 2.8/5 | 13.4% | Needs Improvement | -42.6 | 0.00 | 2.81 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ||
| a3510828-7fa4-11f1-b… | 2026-07-14 16:54 | 17m | Internet/WAN Setup | 2.0/5 | 67.0% | Needs Improvement | +27.0 | 4.06 | 4.06 | 2.50 | 2.86 | N/A | 1.79 | Successful Resolution | ||
| 8690f5b8-7fa4-11f1-b… | 2026-07-14 16:53 | 9m | Internet/WAN Setup | 3.2/5 | 75.1% | Developing | +11.1 | 4.06 | 4.06 | 2.50 | 4.00 | 5.00 | 2.50 | Successful Resolution | ||
| 5c68c4e6-7fa4-11f1-8… | 2026-07-14 16:52 | 6m | Port Forwarding | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 3d1d2c58-7fa4-11f1-9… | 2026-07-14 16:51 | 11m | Router Setup | 1.1/5 | 18.9% | Needs Improvement | -3.0 | 0.94 | 0.62 | 2.50 | 0.00 | N/A | 0.71 | Unresolved | ||
| 5591d43e-7fa2-11f1-9… | 2026-07-14 16:37 | 133m | Speed/Performance | 2.8/5 | 66.5% | Needs Improvement | +10.6 | 3.44 | 1.56 | 3.75 | 4.00 | 5.00 | 3.21 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| c88a9a4e-7fa1-11f1-9… | 2026-07-14 16:33 | 15m | Feature Question | 2.8/5 | 71.7% | Developing | +15.7 | 5.00 | 1.56 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| cd400642-7fa0-11f1-8… | 2026-07-14 16:26 | 15m | — | 1.0/5 | 69.4% | Needs Improvement | +49.4 | 4.06 | 1.88 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 03c5dcec-7fa0-11f1-9… | 2026-07-14 16:21 | 8m | WiFi Connectivity | 2.8/5 | 9.9% | Needs Improvement | -46.1 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 1.07 | Unresolved | ||
| 5f3d19fc-7f9e-11f1-9… | 2026-07-14 16:09 | 106m | WiFi Connectivity | 1.8/5 | 55.1% | Needs Improvement | +19.1 | 3.12 | 5.00 | 1.25 | 3.50 | 0.00 | 1.07 | Partial Resolution | ||
| 305cf8aa-7f9e-11f1-a… | 2026-07-14 16:08 | 6m | Password/Login | 2.8/5 | 36.0% | Needs Improvement | -19.9 | 0.94 | 1.88 | 3.75 | 1.50 | N/A | 1.79 | Unresolved | ||
| cf6089a4-7f9d-11f1-8… | 2026-07-14 16:05 | 6m | Password/Login | 4.0/5 | 64.5% | Needs Improvement | -15.5 | 3.12 | 2.19 | 3.75 | 5.00 | N/A | 2.14 | Successful Resolution | ||
| a3d9c6d8-7f9d-11f1-b… | 2026-07-14 16:04 | 12m | Internet/WAN Setup | 1.8/5 | 10.7% | Needs Improvement | -25.3 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 garbled) | |
| 4226bc2a-7f9d-11f1-b… | 2026-07-14 16:01 | 10m | Escalation Request | 3.6/5 | 54.6% | Needs Improvement | -17.4 | 0.94 | 2.50 | 3.75 | 3.57 | 3.50 | 5.00 | Appropriate Escalation | ||
| d5ff215e-7f9c-11f1-b… | 2026-07-14 15:58 | 22m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Ownership Gap | ⚠ | |
| adcd9478-7f9b-11f1-9… | 2026-07-14 15:50 | 40m | Password/Login | 2.6/5 | 46.6% | Needs Improvement | -5.4 | 2.19 | 2.19 | 2.50 | 3.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| deec6062-7f9a-11f1-9… | 2026-07-14 15:44 | 6m | WiFi Connectivity | 3.7/5 | 75.5% | Developing | +1.5 | 4.06 | 2.19 | 5.00 | 4.00 | N/A | 3.93 | Successful Resolution | ||
| b00df6a2-7f9a-11f1-8… | 2026-07-14 15:42 | 24m | Router Setup | 4.4/5 | 81.8% | Developing | -6.2 | 5.00 | 3.12 | 3.75 | 4.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| d15f604e-7f99-11f1-8… | 2026-07-14 15:36 | 49m | Router Setup | 3.7/5 | 90.8% | Meets / Exceeds | +16.8 | 4.06 | 5.00 | 5.00 | 5.00 | 5.00 | 3.21 | Partial Resolution | ||
| 25288986-7f99-11f1-8… | 2026-07-14 15:31 | 29m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | N/A | N/A | N/A | N/A | N/A | N/A | — | ||
| b41b5860-7f96-11f1-9… | 2026-07-14 15:14 | 30m | Hardware Fault | 2.0/5 | 57.6% | Needs Improvement | +17.6 | 2.19 | 2.50 | 2.50 | 4.00 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| 70935516-7f96-11f1-a… | 2026-07-14 15:12 | 6m | Internet/WAN Setup | 2.8/5 | 22.6% | Needs Improvement | -33.4 | 0.62 | 0.94 | 0.00 | 1.00 | 5.00 | 1.07 | Unresolved | ||
| 1dcff870-7f96-11f1-a… | 2026-07-14 15:10 | 27m | Router Setup | 1.8/5 | 21.9% | Needs Improvement | -14.1 | 2.19 | 2.19 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 1b2abf16-7f95-11f1-a… | 2026-07-14 15:03 | 15m | Hardware Fault | 2.8/5 | 79.4% | Developing | +23.4 | 3.12 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| dadad312-7f92-11f1-b… | 2026-07-14 14:46 | 10m | WiFi Connectivity | 2.8/5 | 33.1% | Needs Improvement | -22.9 | 0.62 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 02232a42-7f92-11f1-b… | 2026-07-14 14:40 | 23m | Internet/WAN Setup | 3.6/5 | 66.7% | Needs Improvement | -5.3 | 3.12 | 3.44 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| c14b351e-7f91-11f1-9…1 | 2026-07-14 14:39 | 9m | Feature Question | 3.1/5 | 76.1% | Developing | +14.1 | 3.50 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| e09e10a0-7f8f-11f1-a… | 2026-07-14 14:25 | 26m | Printer/Device Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| ac64f134-7f8d-11f1-a… | 2026-07-14 14:09 | 7m | Router Setup | 2.9/5 | 32.2% | Needs Improvement | -25.8 | 0.62 | 0.94 | 3.75 | 1.50 | N/A | 2.86 | Unresolved | ||
| 8db074bc-7f8c-11f1-b… | 2026-07-14 14:01 | 8m | Internet/WAN Setup | 2.8/5 | 20.0% | Needs Improvement | -36.0 | 1.25 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ||
| cec42044-7f8b-11f1-8… | 2026-07-14 13:56 | 14m | Feature Question | 2.9/5 | 84.4% | Developing | +26.4 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 3.21 | Successful Resolution | ||
| 83fbd908-7f8b-11f1-b… | 2026-07-14 13:54 | 6m | Feature Question | 3.2/5 | 52.0% | Needs Improvement | -12.0 | 1.25 | 2.50 | 2.50 | 4.00 | 5.00 | 2.50 | Unresolved | ||
| 7ade996a-7f8a-11f1-a… | 2026-07-14 13:46 | 65m | WiFi Connectivity | 2.8/5 | 73.4% | Developing | +17.4 | 5.00 | 2.50 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| e19581a6-7f89-11f1-a… | 2026-07-14 13:42 | 12m | Hardware Fault | 1.0/5 | 5.9% | Needs Improvement | -14.1 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| b04079c6-7f89-11f1-a… | 2026-07-14 13:41 | 14m | Hardware Fault | 3.0/5 | 8.1% | Needs Improvement | -51.9 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| ed8ff330-7f87-11f1-b… | 2026-07-14 13:28 | 22m | Router Setup | 2.0/5 | 85.6% | Meets / Exceeds | +45.6 | 4.06 | 4.06 | 5.00 | 4.29 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 5cfbb782-7f87-11f1-9…1 | 2026-07-14 13:24 | 10m | Internet/WAN Setup | 2.8/5 | 8.3% | Needs Improvement | -47.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| 8cf145da-7f85-11f1-9… | 2026-07-14 13:11 | 15m | Hardware Fault | 1.5/5 | 39.6% | Needs Improvement | +9.6 | 0.00 | 0.00 | 3.75 | 3.50 | 5.00 | 3.93 | Unresolved | ||
| e951c21c-7f82-11f1-a… | 2026-07-14 12:52 | 49m | Speed/Performance | 1.0/5 | 33.7% | Needs Improvement | +13.7 | 1.56 | 2.19 | 2.50 | 1.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 65b127be-7f81-11f1-9… | 2026-07-14 12:41 | 6m | Router Setup | 2.8/5 | 23.1% | Needs Improvement | -32.9 | 0.62 | 0.00 | 2.50 | 2.00 | N/A | 1.79 | Unresolved | ||
| 81e46304-7f7e-11f1-a… | 2026-07-14 12:21 | 68m | WiFi Connectivity | 2.6/5 | 84.7% | Developing | +32.7 | 4.06 | 5.00 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| 8ca775a0-7f75-11f1-9… | 2026-07-14 11:17 | 62m | Internet/WAN Setup | 1.5/5 | 66.1% | Needs Improvement | +36.1 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 3553b188-7f70-11f1-b… | 2026-07-14 10:38 | 7m | Feature Question | 4.2/5 | 100.0% | Meets / Exceeds | +16.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 7f1321e8-7f5f-11f1-8… | 2026-07-14 08:39 | 24m | Router Setup | 2.7/5 | 41.7% | Needs Improvement | -12.3 | 0.62 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| 065af3ce-7f33-11f1-b… | 2026-07-14 03:20 | 11m | Router Setup | 2.2/5 | 91.8% | Meets / Exceeds | +47.8 | 5.00 | 5.00 | 3.75 | 4.00 | 5.00 | 4.29 | Successful Resolution | ||
| 1c8171da-7f30-11f1-9… | 2026-07-14 03:00 | 46m | Hardware Fault | 1.4/5 | 15.6% | Needs Improvement | -12.4 | 0.00 | 0.00 | 2.50 | 2.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 5cb1e2d6-7f2f-11f1-9… | 2026-07-14 02:54 | 81m | WiFi Connectivity | 1.8/5 | 36.0% | Needs Improvement | +0.1 | 1.56 | 0.00 | 2.50 | 4.00 | N/A | 1.79 | Ownership Gap | ||
| dc8ddaf0-7f2a-11f1-8… | 2026-07-14 02:22 | 32m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 6cf8f2f4-7f27-11f1-9… | 2026-07-14 01:57 | 10m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| f01108c6-7f26-11f1-a… | 2026-07-14 01:54 | 66m | WiFi Connectivity | 2.8/5 | 77.8% | Developing | +21.8 | 5.00 | 3.12 | 2.50 | 4.29 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 569cfa84-7f25-11f1-8… | 2026-07-14 01:42 | 74m | WiFi Connectivity | 1.3/5 | 45.1% | Needs Improvement | +19.1 | 2.19 | 0.94 | 2.50 | 3.57 | 5.00 | 0.00 | Appropriate Escalation | ⚠ Flagged (1 halluc., 1 garbled) | |
| d754b50a-7f24-11f1-8… | 2026-07-14 01:39 | 17m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 464aa164-7f24-11f1-8… | 2026-07-14 01:35 | 20m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| 1eed5166-7f24-11f1-9… | 2026-07-14 01:34 | 6m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| b3e46a18-7f22-11f1-8… | 2026-07-14 01:24 | 103m | Internet/WAN Setup | 2.8/5 | 12.3% | Needs Improvement | -43.7 | 0.94 | 0.00 | 0.00 | 1.50 | 0.00 | 1.07 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| 7d5ffb60-7f22-11f1-8… | 2026-07-14 01:22 | 8m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| d96d5156-7f21-11f1-9… | 2026-07-14 01:17 | 67m | WiFi Connectivity | 3.4/5 | 86.2% | Meets / Exceeds | +18.2 | 4.06 | 4.06 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| e437a060-7f20-11f1-a… | 2026-07-14 01:11 | 10m | WiFi Connectivity | 2.3/5 | 21.1% | Needs Improvement | -24.9 | 0.94 | 1.50 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ||
| 4f23657c-7f20-11f1-b… | 2026-07-14 01:06 | 5m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 4d03ee94-7f1e-11f1-9… | 2026-07-14 00:52 | 76m | Password/Login | 3.4/5 | 76.2% | Developing | +8.2 | 5.00 | 2.19 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (12 halluc., 1 garbled) | |
| b8120e88-7f1d-11f1-a… | 2026-07-14 00:48 | 9m | General Inquiry | 1.8/5 | 2.0% | Needs Improvement | -34.0 | 0.00 | N/A | 0.00 | 0.00 | N/A | 0.71 | Unresolved | ⚠ Flagged | |
| 1647f2f2-7f1d-11f1-b… | 2026-07-14 00:43 | 46m | Off-Topic | 5.0/5 | 86.1% | Meets / Exceeds | -13.9 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (13 halluc., 1 garbled) | |
| 5711b014-7f1a-11f1-9… | 2026-07-14 00:24 | 6m | General Inquiry | 1.8/5 | 70.8% | Developing | +34.8 | N/A | 5.00 | 5.00 | 2.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 7dd22b4a-7f18-11f1-a… | 2026-07-14 00:10 | 18m | General Inquiry | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (4 halluc., 2 garbled) | |
| 2fa28834-7f18-11f1-a… | 2026-07-14 00:08 | 59m | Hardware Fault | 1.8/5 | 18.0% | Needs Improvement | -18.0 | 0.00 | 3.44 | 0.00 | 1.43 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (23 halluc.) | |
| d6e75d32-7f17-11f1-a… | 2026-07-14 00:06 | 34m | WiFi Connectivity | 2.2/5 | 86.2% | Meets / Exceeds | +42.2 | 4.06 | 5.00 | 3.75 | 4.00 | 5.00 | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 5bdb76dc-7f17-11f1-8… | 2026-07-14 00:02 | 81m | WiFi Connectivity | 2.4/5 | 80.3% | Developing | +32.3 | 4.06 | 5.00 | 2.50 | 4.00 | 5.00 | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 397e7dd4-7f15-11f1-a… | 2026-07-13 23:47 | 93m | WiFi Connectivity | 1.5/5 | 45.2% | Needs Improvement | +15.2 | 2.19 | 1.88 | 2.50 | 3.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (44 halluc.) | |
| e9967696-7f14-11f1-a… | 2026-07-13 23:45 | 26m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 6bcbca2c-7f14-11f1-b… | 2026-07-13 23:41 | 71m | Internet/WAN Setup | 2.8/5 | 53.5% | Needs Improvement | -2.5 | 4.06 | 2.19 | 0.00 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (9 halluc.) | |
| 2147fdcc-7f14-11f1-9…1 | 2026-07-13 23:39 | 79m | WiFi Connectivity | 2.8/5 | 79.8% | Developing | +23.8 | 5.00 | 2.50 | 3.75 | 4.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 19aefae8-7f14-11f1-9… | 2026-07-13 23:39 | 10m | Router Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 9bd28158-7f13-11f1-9… | 2026-07-13 23:36 | 33m | Internet/WAN Setup | 2.8/5 | 32.1% | Needs Improvement | -23.9 | 0.00 | 3.12 | 0.00 | 5.00 | N/A | 0.71 | Unresolved | ⚠ Flagged (7 halluc.) | |
| 80639222-7f13-11f1-9… | 2026-07-13 23:35 | 21m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| d09c4f00-7f12-11f1-8… | 2026-07-13 23:30 | 30m | Unknown | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | N/A | N/A | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| c40681e8-7f12-11f1-b… | 2026-07-13 23:30 | 21m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 37c02996-7f12-11f1-a… | 2026-07-13 23:26 | 8m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | N/A | Unresolved | ⚠ Flagged | |
| eb02fb2e-7f11-11f1-9… | 2026-07-13 23:23 | 25m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| b8c5e708-7f10-11f1-b… | 2026-07-13 23:15 | 32m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| c83856e0-7f0f-11f1-8… | 2026-07-13 23:08 | 36m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 99daed1c-7f0f-11f1-b… | 2026-07-13 23:07 | 51m | Unknown | 1.8/5 | 33.3% | Needs Improvement | -2.7 | 0.00 | N/A | 5.00 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 5d91ff80-7f0f-11f1-8… | 2026-07-13 23:05 | 84m | Internet/WAN Setup | 1.4/5 | 35.2% | Needs Improvement | +7.2 | 1.56 | 0.94 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 106842fa-7f0f-11f1-8… | 2026-07-13 23:03 | 18m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 953a050a-7f0e-11f1-8… | 2026-07-13 23:00 | 117m | Internet/WAN Setup | 3.1/5 | 63.8% | Needs Improvement | +1.8 | 3.12 | 3.12 | 2.50 | 4.00 | 4.00 | 2.50 | Partial Resolution | ||
| 471f73ce-7f0d-11f1-8… | 2026-07-13 22:50 | 89m | Internet/WAN Setup | 2.8/5 | 87.2% | Meets / Exceeds | +31.2 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| f20ac6e6-7f0b-11f1-b… | 2026-07-13 22:41 | 25m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| d0264b36-7f0b-11f1-8… | 2026-07-13 22:40 | 64m | WiFi Connectivity | 2.2/5 | 92.5% | Meets / Exceeds | +48.5 | 5.00 | 5.00 | 3.75 | 4.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| ae01df8e-7f0b-11f1-b… | 2026-07-13 22:39 | 26m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 9de5cb88-7f0b-11f1-b… | 2026-07-13 22:38 | 58m | WiFi Connectivity | 4.1/5 | 65.8% | Needs Improvement | -16.2 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 0e1328ee-7f0a-11f1-b… | 2026-07-13 22:27 | 27m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| caac8010-7f08-11f1-8… | 2026-07-13 22:18 | 18m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| dfcbcb2a-7f05-11f1-8… | 2026-07-13 21:57 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 1c3c4546-7f04-11f1-b… | 2026-07-13 21:45 | 30m | Feature Question | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 80938af0-7f03-11f1-a… | 2026-07-13 21:40 | 18m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 4a9e6484-7f02-11f1-8… | 2026-07-13 21:32 | 75m | Router Setup | 2.7/5 | 70.3% | Developing | +16.3 | 3.12 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 8e5292c8-7f01-11f1-b… | 2026-07-13 21:26 | 38m | WiFi Connectivity | 2.8/5 | 66.1% | Needs Improvement | +10.1 | 2.50 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 5b59134c-7f01-11f1-b… | 2026-07-13 21:25 | 33m | WiFi Connectivity | 2.8/5 | 84.0% | Developing | +28.0 | 4.06 | 5.00 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| dfb119d8-7f00-11f1-a… | 2026-07-13 21:21 | 21m | Guest Network | 4.4/5 | 97.6% | Meets / Exceeds | +9.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 8de6499e-7eff-11f1-b… | 2026-07-13 21:12 | 8m | Feature Question | 3.0/5 | 43.4% | Needs Improvement | -16.6 | 1.56 | 0.00 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 87c1be64-7efe-11f1-b… | 2026-07-13 21:05 | 13m | WiFi Connectivity | 2.8/5 | 89.6% | Meets / Exceeds | +33.6 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| a3352830-7efd-11f1-b… | 2026-07-13 20:58 | 92m | Internet/WAN Setup | 2.2/5 | 73.2% | Developing | +29.2 | 3.12 | 5.00 | 2.50 | 4.00 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| a3a9ae36-7efc-11f1-a… | 2026-07-13 20:51 | 10m | Internet/WAN Setup | 2.8/5 | 68.5% | Needs Improvement | +12.6 | 2.19 | 3.44 | 3.75 | 5.00 | N/A | 4.29 | Unresolved | ||
| 4895efdc-7efc-11f1-8… | 2026-07-13 20:49 | 5m | Internet/WAN Setup | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 1065d81c-7efb-11f1-9… | 2026-07-13 20:40 | 8m | — | 1.0/5 | 5.0% | Needs Improvement | -15.0 | 0.00 | 0.00 | 0.00 | 1.50 | N/A | 0.00 | Unresolved | ||
| a9b869ae-7efa-11f1-b… | 2026-07-13 20:37 | 32m | — | 1.0/5 | 23.2% | Needs Improvement | +3.2 | 2.50 | 0.94 | 0.00 | 0.00 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 41e7349a-7efa-11f1-8… | 2026-07-13 20:34 | 17m | Router Setup | 2.8/5 | 32.1% | Needs Improvement | -23.9 | 1.56 | 1.88 | 2.50 | 1.50 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| b40627a8-7ef9-11f1-a… | 2026-07-13 20:30 | 9m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 2.81 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 881c501e-7ef8-11f1-a… | 2026-07-13 20:22 | 10m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 812d1914-7ef8-11f1-8… | 2026-07-13 20:22 | 23m | Internet/WAN Setup | 2.8/5 | 40.5% | Needs Improvement | -15.5 | 0.62 | 1.88 | 3.75 | 2.50 | N/A | 3.21 | Unresolved | ||
| 69bfc088-7ef8-11f1-b… | 2026-07-13 20:21 | 6m | General Inquiry | 1.8/5 | 75.0% | Developing | +39.0 | N/A | N/A | 5.00 | 2.50 | N/A | N/A | Unresolved | ⚠ Flagged | |
| 17a6aec4-7ef8-11f1-8… | 2026-07-13 20:19 | 13m | Router Setup | 3.8/5 | 30.7% | Needs Improvement | -45.3 | 0.62 | 2.81 | 2.50 | 1.00 | N/A | 1.07 | Unresolved | ||
| 079c1e7a-7ef7-11f1-a… | 2026-07-13 20:11 | 26m | — | 1.0/5 | 50.8% | Needs Improvement | +30.8 | 2.50 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| 5ac72fbe-7ef6-11f1-a… | 2026-07-13 20:06 | 7m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 602df100-7ef5-11f1-8… | 2026-07-13 19:59 | 20m | WiFi Connectivity | 3.0/5 | 95.8% | Meets / Exceeds | +35.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| d8be0b4c-7ef4-11f1-9… | 2026-07-13 19:55 | 43m | WiFi Connectivity | 2.8/5 | 66.8% | Needs Improvement | +10.8 | 4.06 | 2.81 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 5f8b5acc-7ef4-11f1-a… | 2026-07-13 19:52 | 6m | Hardware Fault | 3.0/5 | 32.5% | Needs Improvement | -27.5 | 1.25 | 1.88 | 0.00 | 2.50 | 5.00 | 0.00 | Unresolved | ||
| d9e6a0ee-7ef2-11f1-a… | 2026-07-13 19:41 | 34m | WiFi Connectivity | 3.5/5 | 72.6% | Developing | +2.6 | 4.06 | 2.50 | 3.75 | 4.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 957c684a-7ef1-11f1-8… | 2026-07-13 19:32 | 147m | WiFi Connectivity | 2.2/5 | 11.5% | Needs Improvement | -32.5 | 1.56 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (57 halluc., 1 garbled) | |
| 3d8cf438-7ef1-11f1-b… | 2026-07-13 19:30 | 109m | WiFi Connectivity | 2.8/5 | 71.4% | Developing | +15.4 | 5.00 | 3.12 | 2.50 | 3.57 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| 010413d0-7ef0-11f1-8… | 2026-07-13 19:21 | 56m | Internet/WAN Setup | 2.8/5 | 66.1% | Needs Improvement | +10.1 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| f5a1b1aa-7eef-11f1-9… | 2026-07-13 19:20 | 71m | Hardware Fault | 2.1/5 | 61.6% | Needs Improvement | +19.6 | 3.12 | 1.56 | 2.50 | 4.00 | 5.00 | 3.57 | Partial Resolution | ⚠ Flagged (6 halluc.) | |
| f3adec2e-7eef-11f1-9… | 2026-07-13 19:20 | 5m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 garbled) |
| eb343cf6-7eef-11f1-9… | 2026-07-13 19:20 | 15m | WiFi Connectivity | 4.0/5 | 100.0% | Meets / Exceeds | +20.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 6063751a-7eef-11f1-8… | 2026-07-13 19:16 | 148m | Hardware Fault | 1.1/5 | 21.1% | Needs Improvement | -0.9 | 1.56 | 0.00 | 0.00 | 2.50 | N/A | 1.07 | Ownership Gap | ⚠ Flagged (20 halluc., 3 garbled) | |
| 067dcc76-7eef-11f1-b… | 2026-07-13 19:14 | 6m | Internet/WAN Setup | 3.3/5 | 65.6% | Needs Improvement | -0.4 | 2.19 | 4.06 | 3.75 | 4.00 | N/A | 3.21 | Unresolved | ||
| efb0e7be-7eec-11f1-9… | 2026-07-13 18:59 | 37m | WiFi Connectivity | 3.1/5 | 82.6% | Developing | +20.6 | 4.06 | 5.00 | 3.75 | 4.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| cc15e55c-7eec-11f1-8… | 2026-07-13 18:58 | 11m | Password/Login | 2.1/5 | 87.7% | Meets / Exceeds | +45.7 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 5e284a1c-7eec-11f1-9… | 2026-07-13 18:55 | 24m | Password/Login | 2.9/5 | 44.4% | Needs Improvement | -13.6 | 2.50 | 1.56 | 1.25 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 3d24be22-7eec-11f1-a… | 2026-07-13 18:54 | 11m | Firmware Update | 3.7/5 | 71.5% | Developing | -2.5 | 3.12 | 3.44 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 0c96cae8-7eec-11f1-b… | 2026-07-13 18:52 | 14m | Password/Login | 2.8/5 | 36.0% | Needs Improvement | -20.0 | 1.56 | 0.00 | 2.50 | 3.50 | N/A | 2.50 | Partial Resolution | ||
| 7e7995c4-7eeb-11f1-9… | 2026-07-13 18:48 | 14m | WiFi Connectivity | 1.3/5 | 41.0% | Needs Improvement | +15.1 | 2.19 | 0.94 | 2.50 | 3.00 | N/A | 1.79 | Ownership Gap | ||
| f6b54390-7eea-11f1-8… | 2026-07-13 18:45 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 37897e78-7eea-11f1-a… | 2026-07-13 18:39 | 17m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged |
| 0c50f344-7eea-11f1-9… | 2026-07-13 18:38 | 8m | WiFi Connectivity | 1.7/5 | 25.0% | Needs Improvement | -9.0 | 0.00 | 1.88 | 2.50 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| b87af0b2-7ee9-11f1-b… | 2026-07-13 18:36 | 27m | WiFi Connectivity | 3.7/5 | 59.0% | Needs Improvement | -15.0 | 3.12 | 2.81 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 5d7398ae-7ee9-11f1-b… | 2026-07-13 18:33 | 5m | Internet/WAN Setup | 1.1/5 | 10.5% | Needs Improvement | -11.5 | 0.00 | 0.00 | 0.00 | 3.50 | 0.00 | 0.00 | Unresolved | ||
| 33aff508-7ee9-11f1-9… | 2026-07-13 18:32 | 18m | Internet/WAN Setup | 2.8/5 | 28.1% | Needs Improvement | -27.9 | 0.62 | 1.88 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ||
| 0a1a5820-7ee7-11f1-8… | 2026-07-13 18:16 | 32m | Printer/Device Setup | 2.8/5 | 83.5% | Developing | +27.5 | 5.00 | 2.19 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| a1f13e9e-7ee6-11f1-8… | 2026-07-13 18:14 | 5m | WiFi Connectivity | 2.8/5 | 34.7% | Needs Improvement | -21.3 | 0.00 | 3.12 | 3.75 | 2.50 | N/A | 0.00 | Unresolved | ||
| 012d1582-7ee6-11f1-b… | 2026-07-13 18:09 | 32m | Hardware Fault | 2.7/5 | 61.2% | Needs Improvement | +7.2 | 2.19 | 2.50 | 2.50 | 4.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (1 halluc., 2 garbled) | |
| c08eb0c6-7ee5-11f1-8… | 2026-07-13 18:07 | 39m | WiFi Connectivity | 2.9/5 | 49.5% | Needs Improvement | -8.5 | 2.19 | 1.88 | 2.50 | 4.29 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 8fba7b74-7ee5-11f1-b… | 2026-07-13 18:06 | 61m | WiFi Connectivity | 3.1/5 | 57.6% | Needs Improvement | -4.4 | 4.06 | 2.19 | 1.25 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 89a757f8-7ee4-11f1-b… | 2026-07-13 17:59 | 25m | Hardware Fault | 3.5/5 | 84.6% | Developing | +14.6 | 5.00 | 4.06 | 3.75 | 3.57 | 5.00 | 3.21 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 8701f206-7ee4-11f1-b… | 2026-07-13 17:59 | 10m | Hardware Fault | 2.8/5 | 22.9% | Needs Improvement | -33.1 | 0.00 | 0.00 | 3.75 | 1.50 | 0.00 | 3.57 | Unresolved | ⚠ Flagged (1 halluc.) | |
| acb0dc98-7ee3-11f1-9… | 2026-07-13 17:52 | 11m | Guest Network | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 680b3f84-7ee3-11f1-b… | 2026-07-13 17:50 | 25m | WiFi Connectivity | 3.9/5 | 88.5% | Meets / Exceeds | +10.5 | 5.00 | 5.00 | 3.75 | 4.00 | N/A | 3.21 | Successful Resolution | ||
| c3f47924-7ee2-11f1-a… | 2026-07-13 17:46 | 22m | WiFi Connectivity | 3.5/5 | 84.5% | Developing | +14.6 | 4.06 | 3.44 | 5.00 | 5.00 | 5.00 | 3.21 | Successful Resolution | ⚠ Flagged (2 halluc., 3 garbled) | |
| d69d8ab2-7ee1-11f1-a… | 2026-07-13 17:39 | 7m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2d0421aa-7ee1-11f1-8… | 2026-07-13 17:35 | 32m | WiFi Connectivity | 2.8/5 | 52.0% | Needs Improvement | -4.0 | 1.25 | 4.38 | 2.50 | 3.57 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 02d463c2-7ee1-11f1-8… | 2026-07-13 17:33 | 5m | WiFi Connectivity | 2.9/5 | 4.2% | Needs Improvement | -53.8 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| fb3cf7be-7ee0-11f1-8… | 2026-07-13 17:33 | 35m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| e8e278c8-7ee0-11f1-8… | 2026-07-13 17:33 | 11m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| c427a32e-7edf-11f1-b…1 | 2026-07-13 17:24 | 6m | Internet/WAN Setup | 2.9/5 | 35.2% | Needs Improvement | -22.8 | 0.00 | 1.88 | 3.75 | 0.00 | 5.00 | 3.21 | Unresolved | ||
| 88405aaa-7ede-11f1-8… | 2026-07-13 17:16 | 9m | Password/Login | 2.8/5 | 68.2% | Needs Improvement | +12.2 | 2.19 | 5.00 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 8211919e-7ede-11f1-a…1 | 2026-07-13 17:15 | 7m | Feature Question | 1.7/5 | 4.2% | Needs Improvement | -29.8 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 2 garbled) | |
| 174db496-7ede-11f1-8…2 | 2026-07-13 17:12 | 42m | Parental Controls | 2.8/5 | 57.6% | Needs Improvement | +1.6 | 3.44 | 4.06 | 0.00 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (7 halluc., 1 garbled) | |
| 9cf95e26-7edc-11f1-b…1 | 2026-07-13 17:02 | 18m | Password/Login | 3.2/5 | 66.7% | Needs Improvement | +2.7 | 5.00 | 0.62 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 0a4ed940-7eda-11f1-a…1 | 2026-07-13 16:43 | 29m | Router Setup | 2.8/5 | 54.0% | Needs Improvement | -2.0 | 3.12 | 0.94 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ||
| b715649c-7ed9-11f1-9… | 2026-07-13 16:41 | 24m | WiFi Connectivity | 3.9/5 | 71.9% | Developing | -6.1 | 3.44 | 1.56 | 5.00 | 4.29 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 2fc1e826-7ed9-11f1-b… | 2026-07-13 16:37 | 18m | Feature Question | 2.7/5 | 46.0% | Needs Improvement | -8.0 | 2.19 | 4.06 | 2.50 | 1.50 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| c80f496c-7ed8-11f1-8… | 2026-07-13 16:34 | 54m | Internet/WAN Setup | 1.8/5 | 58.2% | Needs Improvement | +22.2 | 5.00 | 0.94 | 2.50 | 4.00 | 0.00 | 2.50 | Successful Resolution | ||
| 4fa1266c-7ed8-11f1-a… | 2026-07-13 16:31 | 127m | WiFi Connectivity | 1.2/5 | 43.0% | Needs Improvement | +18.9 | 2.19 | 0.94 | 2.50 | 5.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (8 halluc., 1 garbled) | |
| a2344158-7ed7-11f1-b… | 2026-07-13 16:26 | 16m | Parental Controls | 1.8/5 | 46.0% | Needs Improvement | +10.0 | 1.56 | 1.88 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 9a61b20e-7ed6-11f1-8… | 2026-07-13 16:19 | 22m | WiFi Connectivity | 2.8/5 | 52.9% | Needs Improvement | -3.1 | 4.06 | 0.94 | 2.50 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 475c4a88-7ed6-11f1-8… | 2026-07-13 16:17 | 9m | Internet/WAN Setup | 4.4/5 | 87.7% | Meets / Exceeds | -0.3 | 5.00 | 5.00 | 2.50 | 4.29 | N/A | 4.29 | Successful Resolution | ||
| 473020e8-7ed6-11f1-9… | 2026-07-13 16:17 | 8m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 1.56 | 1.25 | 0.71 | 0.00 | 1.79 | Unresolved | ⚠ | |
| 2e4de0b0-7ed6-11f1-a… | 2026-07-13 16:16 | 58m | WiFi Connectivity | 3.3/5 | 91.5% | Meets / Exceeds | +25.5 | 5.00 | 4.38 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc., 3 garbled) | |
| 24597e6c-7ed5-11f1-a… | 2026-07-13 16:08 | 26m | WiFi Connectivity | 2.8/5 | 13.1% | Needs Improvement | -42.9 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 7242ec72-7ed4-11f1-8… | 2026-07-13 16:03 | 57m | Router Setup | 1.5/5 | 28.0% | Needs Improvement | -2.0 | 2.19 | 0.94 | 0.00 | 3.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (5 halluc., 2 garbled) | |
| c4be34d2-7ed1-11f1-a… | 2026-07-13 15:44 | 7m | Router Setup | 2.8/5 | 50.0% | Needs Improvement | -6.0 | 1.25 | 2.50 | 3.75 | 4.00 | N/A | 2.14 | Unresolved | ||
| b7391368-7ed1-11f1-8… | 2026-07-13 15:44 | 6m | Password/Login | 2.8/5 | 13.9% | Needs Improvement | -42.1 | 0.00 | 2.19 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| 80ba1a22-7ed0-11f1-a… | 2026-07-13 15:35 | 7m | Feature Question | 2.8/5 | 56.0% | Needs Improvement | -0.1 | 2.50 | 2.50 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 710744f6-7ed0-11f1-a… | 2026-07-13 15:35 | 38m | WiFi Connectivity | 1.4/5 | 56.5% | Needs Improvement | +28.5 | 2.19 | 0.94 | 2.50 | 5.00 | 5.00 | 3.57 | Appropriate Escalation | ||
| a02dfad4-7ecd-11f1-8… | 2026-07-13 15:15 | 11m | Guest Network | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| eb7d5076-7ecc-11f1-a… | 2026-07-13 15:10 | 65m | WiFi Connectivity | 1.4/5 | 86.1% | Meets / Exceeds | +58.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| f119801e-7ecb-11f1-b… | 2026-07-13 15:03 | 27m | WiFi Connectivity | 2.8/5 | 43.1% | Needs Improvement | -12.9 | 1.25 | 0.94 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ||
| d9017e14-7ecb-11f1-9… | 2026-07-13 15:02 | 17m | Hardware Fault | 2.8/5 | 40.4% | Needs Improvement | -15.6 | 0.62 | 3.12 | 2.50 | 3.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| b8733bb0-7ecb-11f1-b… | 2026-07-13 15:01 | 29m | Password/Login | 2.0/5 | 66.9% | Needs Improvement | +26.9 | 2.19 | 4.06 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (3 halluc., 2 garbled) | |
| 7f5278be-7ecb-11f1-b… | 2026-07-13 14:59 | 34m | WiFi Connectivity | 3.4/5 | 60.8% | Needs Improvement | -7.2 | 3.12 | 4.06 | 1.25 | 4.00 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (5 halluc., 1 garbled) | |
| 71be7b86-7eca-11f1-8… | 2026-07-13 14:52 | 13m | Hardware Fault | 1.7/5 | 12.5% | Needs Improvement | -21.5 | 0.62 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 58c8474c-7eca-11f1-a… | 2026-07-13 14:51 | 43m | WiFi Connectivity | 3.4/5 | 90.4% | Meets / Exceeds | +22.4 | 4.06 | 5.00 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (5 halluc.) | |
| 2a114e58-7eca-11f1-a… | 2026-07-13 14:50 | 14m | Internet/WAN Setup | 2.8/5 | 15.7% | Needs Improvement | -40.3 | 0.00 | 0.00 | 3.75 | 1.00 | 0.00 | 0.71 | Unresolved | ||
| ca818b74-7ec9-11f1-9… | 2026-07-13 14:47 | 38m | Router Setup | 2.8/5 | 13.9% | Needs Improvement | -42.1 | 1.56 | 0.00 | 0.00 | 1.50 | 0.00 | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| ae8a9466-7ec8-11f1-b… | 2026-07-13 14:39 | 14m | Hardware Fault | 2.8/5 | 92.2% | Meets / Exceeds | +36.2 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 6cb8bed2-7ec8-11f1-9… | 2026-07-13 14:37 | 8m | Hardware Fault | 1.4/5 | 20.3% | Needs Improvement | -7.7 | 0.62 | 0.62 | 2.50 | 1.50 | N/A | 0.00 | Unresolved | ||
| bf8b8b0e-7ec7-11f1-b… | 2026-07-13 14:33 | 79m | WiFi Connectivity | 2.3/5 | 72.1% | Developing | +26.1 | 3.12 | 5.00 | 2.50 | 4.29 | 4.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (13 halluc., 1 garbled) | |
| 80323dfe-7ec7-11f1-b… | 2026-07-13 14:31 | 17m | — | 1.0/5 | 23.2% | Needs Improvement | +3.2 | 0.00 | 0.94 | 2.50 | 2.50 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 183de82e-7ec7-11f1-8… | 2026-07-13 14:28 | 7m | Password/Login | 3.2/5 | 36.8% | Needs Improvement | -27.2 | 1.56 | 0.94 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (2 halluc.) | |
| e52844ca-7ec6-11f1-9… | 2026-07-13 14:26 | 11m | — | 1.0/5 | 57.8% | Needs Improvement | +37.8 | 1.56 | 3.44 | 2.50 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| f067a200-7ec5-11f1-8… | 2026-07-13 14:20 | 39m | — | 1.0/5 | 89.6% | Meets / Exceeds | +69.6 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| cd1e6ac8-7ec4-11f1-a… | 2026-07-13 14:11 | 12m | Account/Billing | 2.8/5 | 27.8% | Needs Improvement | -28.2 | 0.62 | 2.50 | 0.00 | 2.00 | 4.00 | 0.00 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| bcf8bd4a-7ec1-11f1-9… | 2026-07-13 13:49 | 12m | WiFi Connectivity | 2.8/5 | 24.7% | Needs Improvement | -31.3 | 0.00 | 0.00 | 3.75 | 2.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| b5a19f80-7ec1-11f1-8… | 2026-07-13 13:49 | 13m | WiFi Connectivity | 4.7/5 | 76.9% | Developing | -17.1 | 4.06 | 1.56 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ||
| 98ae0fa0-7ebf-11f1-a… | 2026-07-13 13:34 | 11m | WiFi Connectivity | 2.8/5 | 13.3% | Needs Improvement | -42.7 | 0.00 | 0.00 | 2.50 | 1.50 | N/A | 0.00 | Unresolved | ||
| 2df27c76-7ebc-11f1-b… | 2026-07-13 13:10 | 29m | Hardware Fault | 2.8/5 | 45.8% | Needs Improvement | -10.2 | 1.25 | 1.88 | 3.75 | 1.50 | 5.00 | 2.50 | Unresolved | ||
| 07a15b82-7ebc-11f1-a… | 2026-07-13 13:09 | 43m | Internet/WAN Setup | 4.0/5 | 98.4% | Meets / Exceeds | +18.4 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 71338954-7ebb-11f1-8… | 2026-07-13 13:04 | 21m | WiFi Connectivity | 3.4/5 | 69.2% | Needs Improvement | +1.1 | 4.06 | 2.19 | 3.75 | 5.00 | N/A | 1.43 | Successful Resolution | ||
| c0a1954a-7eba-11f1-8… | 2026-07-13 12:59 | 60m | WiFi Connectivity | 2.8/5 | 48.5% | Needs Improvement | -7.5 | 4.06 | 0.00 | 0.00 | 4.00 | 5.00 | 1.07 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 36893872-7eba-11f1-b… | 2026-07-13 12:56 | 11m | Password/Login | 2.2/5 | 39.8% | Needs Improvement | -4.2 | 0.94 | 4.06 | 2.50 | 0.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| b4bb6870-7eb8-11f1-8… | 2026-07-13 12:45 | 19m | Password/Login | 3.0/5 | 7.5% | Needs Improvement | -52.5 | 0.00 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ||
| 5cd33caa-7eb8-11f1-9… | 2026-07-13 12:42 | 87m | Speed/Performance | 2.8/5 | 34.2% | Needs Improvement | -21.8 | 2.50 | 0.94 | 0.00 | 4.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 6b97f2ea-7eb7-11f1-b… | 2026-07-13 12:36 | 43m | Internet/WAN Setup | 2.8/5 | 74.8% | Developing | +18.8 | 3.12 | 2.50 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ||
| 223f2bd6-7eb7-11f1-b… | 2026-07-13 12:34 | 12m | Internet/WAN Setup | 2.9/5 | 72.6% | Developing | +14.6 | 1.56 | 4.06 | 5.00 | 4.00 | 5.00 | 5.00 | Partial Resolution | ||
| 851b2d50-7eb6-11f1-b… | 2026-07-13 12:29 | 26m | WiFi Connectivity | 1.8/5 | 35.2% | Needs Improvement | -0.8 | 1.56 | 0.94 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 2d7f9dd8-7eb6-11f1-9… | 2026-07-13 12:27 | 14m | Firmware Update | 1.1/5 | 11.1% | Needs Improvement | -10.9 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| cdb2843a-7eb3-11f1-a… | 2026-07-13 12:10 | 8m | WiFi Connectivity | 2.8/5 | 34.4% | Needs Improvement | -21.6 | 1.56 | 1.88 | 2.50 | 0.00 | 5.00 | 0.00 | Ownership Gap | ||
| fb12208c-7eab-11f1-b… | 2026-07-13 11:14 | 7m | Feature Question | 4.0/5 | 83.5% | Developing | +3.5 | 3.12 | 5.00 | 5.00 | 4.29 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 358944e0-7eaa-11f1-b… | 2026-07-13 11:01 | 168m | Speed/Performance | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 1.56 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (27 halluc., 5 garbled) |
| 246cad6a-7e95-11f1-a… | 2026-07-13 08:30 | 18m | Router Setup | 2.8/5 | 70.3% | Developing | +14.3 | 3.44 | 1.56 | 5.00 | 4.29 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (5 halluc.) | |
| 78c585f6-7e92-11f1-a… | 2026-07-13 08:11 | 22m | WiFi Connectivity | 4.6/5 | 85.4% | Meets / Exceeds | -6.6 | 4.06 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 1dc220ba-7e92-11f1-8… | 2026-07-13 08:09 | 25m | Router Setup | 2.8/5 | 78.4% | Developing | +22.4 | 3.12 | 5.00 | 2.50 | 5.00 | 5.00 | 3.57 | Partial Resolution | ||
| 61b573fa-7cd3-11f1-a…1 | 2026-07-11 02:51 | 20m | General Inquiry | 1.5/5 | 0.0% | Needs Improvement | -30.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 9b560a90-7cd1-11f1-8…1 | 2026-07-11 02:38 | 43m | Internet/WAN Setup | 1.8/5 | 48.9% | Needs Improvement | +12.9 | 2.19 | 2.81 | 2.50 | 4.00 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 565135ba-7cd0-11f1-9…2 | 2026-07-11 02:29 | 11m | Password/Login | 2.8/5 | 37.9% | Needs Improvement | -18.1 | 0.00 | 2.50 | 3.75 | 1.50 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| e45707ba-7cce-11f1-9…2 | 2026-07-11 02:19 | 45m | Router Setup | 1.4/5 | 76.5% | Developing | +48.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| f060bf5e-7ccb-11f1-9…1 | 2026-07-11 01:57 | 12m | Router Setup | 1.6/5 | 55.5% | Needs Improvement | +23.5 | 1.56 | 3.12 | 2.50 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| e394d182-7cc8-11f1-b… | 2026-07-11 01:36 | 11m | Hardware Fault | 3.2/5 | 4.2% | Needs Improvement | -59.8 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| c405b10c-7cc7-11f1-9… | 2026-07-11 01:28 | 12m | Firmware Update | 1.4/5 | 15.9% | Needs Improvement | -12.1 | 0.00 | 0.00 | 1.25 | 0.00 | 5.00 | 1.07 | Unresolved | ||
| 0e5fb7f4-7cc6-11f1-9… | 2026-07-11 01:15 | 20m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| e3ead4ce-7cc3-11f1-a… | 2026-07-11 01:00 | 57m | Password/Login | 3.0/5 | 88.2% | Meets / Exceeds | +28.2 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| 9882cadc-7cc3-11f1-8… | 2026-07-11 00:58 | 35m | WiFi Connectivity | 2.8/5 | 24.8% | Needs Improvement | -31.2 | 0.62 | 1.88 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| feae57d2-7cc2-11f1-b… | 2026-07-11 00:53 | 25m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | 0.00 | 0.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged | |
| 19796710-7cc2-11f1-8… | 2026-07-11 00:47 | 65m | Hardware Fault | 2.8/5 | 52.1% | Needs Improvement | -3.9 | 2.50 | 3.12 | 2.50 | 3.00 | N/A | 1.43 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| 0f5cc060-7cc2-11f1-a… | 2026-07-11 00:47 | 21m | Off-Topic | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | N/A | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 1817f53c-7cc0-11f1-b… | 2026-07-11 00:33 | 36m | WiFi Connectivity | 2.6/5 | 75.7% | Developing | +23.7 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (7 halluc.) | |
| 6371c130-7cbf-11f1-9… | 2026-07-11 00:28 | 9m | Internet/WAN Setup | 2.3/5 | 28.8% | Needs Improvement | -17.2 | 1.56 | 1.88 | 1.25 | 1.07 | 0.00 | 2.50 | Unresolved | ||
| fb4b2e38-7cba-11f1-8… | 2026-07-10 23:56 | 8m | Unknown | 1.8/5 | 75.0% | Developing | +39.0 | N/A | N/A | 5.00 | 5.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged | |
| c49fbf76-7cb9-11f1-8… | 2026-07-10 23:47 | 10m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 18b82302-7cb8-11f1-a… | 2026-07-10 23:35 | 29m | General Inquiry | 1.0/5 | 60.0% | Needs Improvement | +40.0 | N/A | 0.00 | 5.00 | 5.00 | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| b281aee6-7cb7-11f1-a… | 2026-07-10 23:33 | 112m | WiFi Connectivity | 3.3/5 | 75.4% | Developing | +9.4 | 5.00 | 3.12 | 2.50 | 4.29 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (8 halluc., 2 garbled) | |
| cf85bf18-7cb3-11f1-9… | 2026-07-10 23:05 | 64m | — | 1.0/5 | 27.6% | Needs Improvement | +7.6 | 2.19 | 0.00 | 0.00 | 1.50 | 5.00 | 0.00 | Ownership Gap | ⚠ Flagged (5 halluc.) | |
| 09beaa38-7cb3-11f1-9… | 2026-07-10 22:59 | 19m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| dfb8be04-7cb2-11f1-b… | 2026-07-10 22:58 | 14m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| e5911426-7cb1-11f1-9… | 2026-07-10 22:51 | 23m | Off-Topic | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (6 halluc.) | |
| 88c43bec-7cb1-11f1-a… | 2026-07-10 22:48 | 17m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| 25dceaec-7cb1-11f1-9… | 2026-07-10 22:46 | 39m | Unknown | 1.7/5 | 100.0% | Meets / Exceeds | +66.0 | N/A | N/A | 5.00 | 5.00 | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 01cfd4f8-7cb0-11f1-8… | 2026-07-10 22:38 | 13m | Off-Topic | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | N/A | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| db0c2ad8-7caf-11f1-9… | 2026-07-10 22:36 | 77m | Router Setup | 1.8/5 | 46.2% | Needs Improvement | +10.2 | 2.50 | 1.56 | 2.50 | 2.50 | 2.50 | 2.50 | Partial Resolution | ⚠ Flagged (5 halluc.) | |
| cb6f1a82-7cae-11f1-9… | 2026-07-10 22:29 | 27m | WiFi Connectivity | 5.0/5 | 88.1% | Meets / Exceeds | -11.9 | 5.00 | 3.12 | 5.00 | 4.00 | 5.00 | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| bd951190-7caa-11f1-a… | 2026-07-10 22:00 | 35m | Hardware Fault | 3.0/5 | 44.3% | Needs Improvement | -15.7 | 1.25 | 0.94 | 2.50 | 4.00 | 5.00 | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 16431558-7ca6-11f1-9… | 2026-07-10 21:27 | 60m | Internet/WAN Setup | 2.8/5 | 74.4% | Developing | +18.4 | 5.00 | 3.12 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| 873072e4-7ca4-11f1-b… | 2026-07-10 21:15 | 16m | Internet/WAN Setup | 2.8/5 | 71.5% | Developing | +15.5 | 2.19 | 2.81 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 701b2fdc-7ca3-11f1-b… | 2026-07-10 21:08 | 79m | Hardware Fault | 2.8/5 | 63.3% | Needs Improvement | +7.3 | 3.12 | 5.00 | 2.50 | 3.57 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 701b2fdc-7ca3-11f1-b… | 2026-07-10 21:08 | 79m | Hardware Fault | 2.8/5 | 63.3% | Needs Improvement | +7.3 | 3.12 | 5.00 | 2.50 | 3.57 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| f1a47fa8-7c9f-11f1-8… | 2026-07-10 20:43 | 57m | WiFi Connectivity | 1.4/5 | 30.4% | Needs Improvement | +2.5 | 0.94 | 1.56 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (11 halluc.) | |
| f1a47fa8-7c9f-11f1-8… | 2026-07-10 20:43 | 57m | WiFi Connectivity | 1.4/5 | 30.4% | Needs Improvement | +2.5 | 0.94 | 1.56 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (11 halluc.) | |
| 069d38ec-7c9f-11f1-a… | 2026-07-10 20:36 | 21m | Escalation Request | 2.7/5 | 53.6% | Needs Improvement | -0.4 | 1.25 | 2.19 | 3.75 | 3.57 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 069d38ec-7c9f-11f1-a… | 2026-07-10 20:36 | 21m | Escalation Request | 2.7/5 | 53.6% | Needs Improvement | -0.4 | 1.25 | 2.19 | 3.75 | 3.57 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| f4091278-7c9e-11f1-a… | 2026-07-10 20:35 | 87m | WiFi Connectivity | 3.3/5 | 58.4% | Needs Improvement | -7.6 | 4.06 | 0.94 | 1.25 | 5.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| f2865d7a-7c9e-11f1-a… | 2026-07-10 20:35 | 5m | General Inquiry | 1.1/5 | 2.4% | Needs Improvement | -19.6 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged | |
| 906660e0-7c9e-11f1-8… | 2026-07-10 20:33 | 13m | WiFi Connectivity | 3.4/5 | 11.7% | Needs Improvement | -56.3 | 0.00 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 6bb074b6-7c9e-11f1-8… | 2026-07-10 20:32 | 6m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 1.88 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 5015ee6c-7c9d-11f1-8… | 2026-07-10 20:24 | 10m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| e5ff9186-7c9c-11f1-8… | 2026-07-10 20:21 | 25m | WiFi Connectivity | 1.3/5 | 28.5% | Needs Improvement | +2.5 | 0.94 | 0.00 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ||
| 427fc58c-7c9a-11f1-9… | 2026-07-10 20:02 | 12m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| ecf2657a-7c99-11f1-8… | 2026-07-10 19:59 | 94m | Password/Login | 2.0/5 | 13.1% | Needs Improvement | -26.9 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 1ed5bce6-7c99-11f1-b…1 | 2026-07-10 19:54 | 32m | Hardware Fault | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 05fe2f82-7c99-11f1-8… | 2026-07-10 19:53 | 36m | WiFi Connectivity | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 651ab18a-7c98-11f1-b… | 2026-07-10 19:48 | 41m | Password/Login | 3.5/5 | 75.7% | Developing | +5.7 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 4c91b9ec-7c98-11f1-a… | 2026-07-10 19:48 | 20m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 08a040aa-7c98-11f1-a… | 2026-07-10 19:46 | 42m | Speed/Performance | 2.8/5 | 36.4% | Needs Improvement | -19.6 | 3.12 | 0.00 | 1.25 | 1.50 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 7ee1b9de-7c97-11f1-a… | 2026-07-10 19:42 | 7m | General Inquiry | 1.8/5 | 91.7% | Meets / Exceeds | +55.7 | N/A | 5.00 | 5.00 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged | |
| 681bd784-7c97-11f1-b… | 2026-07-10 19:41 | 74m | WiFi Connectivity | 2.8/5 | 69.6% | Needs Improvement | +13.6 | 4.06 | 1.56 | 5.00 | 4.00 | N/A | 2.50 | Successful Resolution | ||
| 34899d8e-7c97-11f1-9… | 2026-07-10 19:40 | 52m | Router Setup | 3.3/5 | 76.0% | Developing | +10.0 | 5.00 | 2.19 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| aa085fa6-7c96-11f1-b… | 2026-07-10 19:36 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 24d305c0-7c96-11f1-9… | 2026-07-10 19:32 | 81m | WiFi Connectivity | 3.5/5 | 66.3% | Needs Improvement | -3.7 | 5.00 | 1.56 | 3.75 | 2.86 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (17 halluc., 2 garbled) | |
| 039320c0-7c96-11f1-a… | 2026-07-10 19:31 | 57m | WiFi Connectivity | 3.3/5 | 58.4% | Needs Improvement | -7.6 | 1.88 | 2.19 | 3.75 | 4.00 | 4.00 | 3.57 | Partial Resolution | ⚠ Flagged (7 halluc., 2 garbled) | |
| d9851680-7c95-11f1-9… | 2026-07-10 19:30 | 71m | WiFi Connectivity | 1.1/5 | 15.3% | Needs Improvement | -6.7 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (13 halluc., 1 garbled) | |
| d9851680-7c95-11f1-9… | 2026-07-10 19:30 | 71m | WiFi Connectivity | 1.1/5 | 15.3% | Needs Improvement | -6.7 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (13 halluc., 1 garbled) | |
| d62e25c6-7c95-11f1-b… | 2026-07-10 19:30 | 6m | General Inquiry | 1.8/5 | 16.7% | Needs Improvement | -19.3 | 2.50 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged | |
| a3c4a5d8-7c95-11f1-b… | 2026-07-10 19:29 | 26m | WiFi Connectivity | 2.2/5 | 40.4% | Needs Improvement | -3.6 | 1.56 | 2.50 | 2.50 | 1.50 | N/A | 2.50 | Unresolved | ||
| 9a519074-7c95-11f1-a… | 2026-07-10 19:29 | 43m | WiFi Connectivity | 2.1/5 | 69.6% | Needs Improvement | +27.6 | 3.44 | 4.38 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 33635a88-7c94-11f1-9… | 2026-07-10 19:18 | 8m | Password/Login | 3.2/5 | 76.0% | Developing | +12.0 | 3.12 | 4.06 | 5.00 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| a9576848-7c93-11f1-8… | 2026-07-10 19:15 | 65m | Access Point Mode | 2.0/5 | 66.6% | Needs Improvement | +26.6 | 4.06 | 3.12 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 3577f0e6-7c93-11f1-9… | 2026-07-10 19:11 | 58m | WiFi Connectivity | 3.2/5 | 59.2% | Needs Improvement | -4.8 | 3.12 | 2.50 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (10 halluc., 2 garbled) | |
| 29762908-7c92-11f1-a… | 2026-07-10 19:04 | 5m | — | 1.0/5 | 77.2% | Developing | +57.2 | 2.19 | 4.06 | 5.00 | 5.00 | 5.00 | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 6d5328a2-7c91-11f1-8… | 2026-07-10 18:59 | 28m | Internet/WAN Setup | 1.8/5 | 32.1% | Needs Improvement | -3.9 | 1.56 | 1.88 | 0.00 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (7 halluc., 1 garbled) | |
| 50c8cb56-7c91-11f1-8… | 2026-07-10 18:58 | 12m | WiFi Connectivity | 2.7/5 | 21.5% | Needs Improvement | -32.5 | 0.00 | 0.94 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ||
| 122b4036-7c91-11f1-b… | 2026-07-10 18:56 | 6m | Password/Login | 2.8/5 | 19.1% | Needs Improvement | -36.9 | 0.00 | 0.00 | 3.75 | 1.50 | N/A | 0.71 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 36e06b46-7c90-11f1-a… | 2026-07-10 18:50 | 59m | Node connectivity / child node not connecting | 2.3/5 | 69.5% | Needs Improvement | +23.5 | 3.12 | 4.06 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 7de8e740-7c8e-11f1-b… | 2026-07-10 18:38 | 67m | Router Setup | 4.0/5 | 82.8% | Developing | +2.8 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (8 halluc., 3 garbled) | |
| 3cc5d89a-7c8e-11f1-9… | 2026-07-10 18:36 | 51m | WiFi Connectivity | 2.9/5 | 32.9% | Needs Improvement | -25.1 | 2.50 | 0.94 | 0.00 | 4.00 | 0.00 | 1.07 | Partial Resolution | ⚠ Flagged (5 halluc.) | |
| f2ec208a-7c8d-11f1-9… | 2026-07-10 18:34 | 14m | Speed/Performance | 2.8/5 | 54.6% | Needs Improvement | -1.4 | 1.25 | 1.88 | 3.75 | 5.00 | N/A | 3.93 | Unresolved | ||
| ea45f3f2-7c8d-11f1-9… | 2026-07-10 18:33 | 5m | Access Point Mode | 2.8/5 | 17.5% | Needs Improvement | -38.5 | 0.62 | 0.94 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ||
| a60d08fe-7c8a-11f1-9… | 2026-07-10 18:10 | 16m | Router Setup | 2.8/5 | 54.2% | Needs Improvement | -1.8 | 2.50 | 1.56 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 garbled) | |
| 38abcd32-7c89-11f1-8… | 2026-07-10 18:00 | 34m | Feature Question | 3.5/5 | 85.1% | Meets / Exceeds | +15.1 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 3.93 | Partial Resolution | ||
| f1bd25ce-7c88-11f1-a… | 2026-07-10 17:58 | 8m | WiFi Connectivity | 2.8/5 | 62.4% | Needs Improvement | +6.4 | 2.19 | 4.06 | 3.75 | 4.00 | N/A | 1.79 | Unresolved | ||
| d726c922-7c88-11f1-9… | 2026-07-10 17:57 | 18m | Internet/WAN Setup | 3.2/5 | 68.8% | Needs Improvement | +4.8 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 5.00 | Unresolved | ||
| 38de33c2-7c88-11f1-9… | 2026-07-10 17:53 | 17m | Bridge Mode / Admin Access | 3.0/5 | 53.8% | Needs Improvement | -6.2 | 2.50 | 0.94 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 1d0cb552-7c87-11f1-b… | 2026-07-10 17:45 | 6m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| e772a2c2-7c85-11f1-9… | 2026-07-10 17:36 | 5m | Parental Controls | 1.3/5 | 20.0% | Needs Improvement | -6.0 | 0.62 | 0.00 | 3.75 | 1.00 | N/A | 0.00 | Unresolved | ||
| cc1005c4-7c85-11f1-b… | 2026-07-10 17:35 | 7m | Password/Login | 1.4/5 | 35.5% | Needs Improvement | +7.5 | 0.00 | 1.88 | 2.50 | 3.50 | 5.00 | 0.00 | Unresolved | ||
| c77d61ce-7c84-11f1-8… | 2026-07-10 17:28 | 9m | Router Setup | 2.8/5 | 64.6% | Needs Improvement | +8.6 | 3.44 | 2.50 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 034cf10c-7c84-11f1-b… | 2026-07-10 17:23 | 32m | Password/Login | 4.0/5 | 81.5% | Developing | +1.4 | 4.06 | 4.06 | 3.75 | 4.29 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| c5637f50-7c83-11f1-8… | 2026-07-10 17:21 | 5m | Parental Controls | 2.8/5 | 37.5% | Needs Improvement | -18.5 | 0.00 | 1.88 | 3.75 | 5.00 | N/A | 0.00 | Unresolved | ||
| 536bf648-7c83-11f1-b… | 2026-07-10 17:18 | 43m | Router Setup | 2.8/5 | 77.8% | Developing | +21.8 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| a9dfa868-7c82-11f1-9… | 2026-07-10 17:13 | 78m | WiFi Connectivity | 2.3/5 | 0.0% | Needs Improvement | -46.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 41d4629c-7c80-11f1-9… | 2026-07-10 16:56 | 7m | Router Setup | 3.8/5 | 11.7% | Needs Improvement | -64.3 | 0.00 | 0.94 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ||
| 17a2f8c6-7c80-11f1-b… | 2026-07-10 16:55 | 71m | Internet/WAN Setup | 3.8/5 | 63.8% | Needs Improvement | -12.2 | 4.06 | 2.81 | 2.50 | 3.57 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (6 halluc.) | |
| 1756bc00-7c7f-11f1-b… | 2026-07-10 16:47 | 12m | Internet/WAN Setup | 2.8/5 | 7.5% | Needs Improvement | -48.5 | 0.00 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ||
| 20772aec-7c7d-11f1-8… | 2026-07-10 16:33 | 17m | Guest Network | 2.2/5 | 36.1% | Needs Improvement | -7.9 | 0.00 | 2.81 | 3.75 | 0.00 | 5.00 | 1.79 | Unresolved | ||
| 17833ff2-7c7d-11f1-a… | 2026-07-10 16:33 | 60m | Hardware Fault | 2.8/5 | 66.1% | Needs Improvement | +10.1 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| c6d6f080-7c7c-11f1-a… | 2026-07-10 16:31 | 65m | WiFi Connectivity | 2.9/5 | 76.0% | Developing | +18.0 | 4.06 | 5.00 | 2.50 | 4.00 | 2.50 | 3.57 | Partial Resolution | ⚠ Flagged (5 halluc., 1 garbled) | |
| 46d79f10-7c7c-11f1-9… | 2026-07-10 16:27 | 7m | Password/Login | 3.0/5 | 37.5% | Needs Improvement | -22.5 | 0.00 | 1.88 | 3.75 | 5.00 | N/A | 0.00 | Unresolved | ||
| 2da4af88-7c7c-11f1-8… | 2026-07-10 16:27 | 36m | WiFi Connectivity | 4.4/5 | 68.8% | Needs Improvement | -19.2 | 4.06 | 1.56 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 5e6048be-7c7a-11f1-a… | 2026-07-10 16:14 | 9m | — | 1.0/5 | 19.1% | Needs Improvement | -0.9 | 0.62 | 1.88 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ||
| c5ffe062-7c78-11f1-b… | 2026-07-10 16:02 | 49m | Internet/WAN Setup | 2.8/5 | 85.2% | Meets / Exceeds | +29.2 | 4.06 | 3.44 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 6e46c7c4-7c77-11f1-b… | 2026-07-10 15:53 | 77m | — | 1.0/5 | 85.4% | Meets / Exceeds | +65.4 | 4.06 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| e7ffbb42-7c73-11f1-b… | 2026-07-10 15:27 | 9m | Internet/WAN Setup | 1.8/5 | 13.1% | Needs Improvement | -22.9 | 0.94 | 0.00 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 07a3f3a6-7c73-11f1-b… | 2026-07-10 15:21 | 11m | Password/Login | 2.8/5 | 70.7% | Developing | +14.7 | 4.06 | 2.19 | 3.75 | 5.00 | N/A | 2.14 | Successful Resolution | ||
| b33ceb2e-7c72-11f1-b… | 2026-07-10 15:19 | 28m | Speed/Performance | 2.8/5 | 64.7% | Needs Improvement | +8.7 | 3.12 | 5.00 | 2.50 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 377c0308-7c72-11f1-b… | 2026-07-10 15:15 | 8m | Password/Login | 2.8/5 | 41.5% | Needs Improvement | -14.5 | 2.50 | 0.94 | 2.50 | 2.50 | N/A | 1.79 | Partial Resolution | ||
| ad9a6b7c-7c6f-11f1-b… | 2026-07-10 14:57 | 8m | Router Setup | 4.0/5 | 70.3% | Developing | -9.7 | 3.44 | 1.56 | 5.00 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| 80b458bc-7c6e-11f1-a… | 2026-07-10 14:49 | 23m | Hardware Fault | 3.7/5 | 64.6% | Needs Improvement | -9.4 | 4.06 | 1.56 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 621aa60e-7c6e-11f1-a… | 2026-07-10 14:48 | 8m | WiFi Connectivity | 4.0/5 | 82.6% | Developing | +2.6 | 4.06 | 3.44 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 3f07afa4-7c6e-11f1-8… | 2026-07-10 14:47 | 20m | Internet/WAN Setup | 4.4/5 | 86.8% | Meets / Exceeds | -1.2 | 4.06 | 3.44 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 1f18a33e-7c6d-11f1-8… | 2026-07-10 14:39 | 5m | Feature Question | 2.8/5 | 55.3% | Needs Improvement | -0.7 | 2.19 | 2.50 | 2.50 | 4.00 | N/A | 3.57 | Unresolved | ||
| 5b89286c-7c6c-11f1-9… | 2026-07-10 14:33 | 16m | Feature Question | 3.3/5 | 76.3% | Developing | +10.3 | 4.06 | 3.12 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 4f9e4e4c-7c6c-11f1-b… | 2026-07-10 14:33 | 5m | WiFi Connectivity | 1.6/5 | 14.9% | Needs Improvement | -17.1 | 0.00 | 0.94 | 2.50 | 0.00 | N/A | 1.07 | Unresolved | ||
| b4525d1c-7c6a-11f1-b… | 2026-07-10 14:21 | 14m | WiFi Connectivity | 4.8/5 | 84.7% | Developing | -11.3 | 4.38 | 2.50 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 07d593d8-7c6a-11f1-9… | 2026-07-10 14:17 | 7m | Password/Login | 2.8/5 | 42.1% | Needs Improvement | -13.9 | 0.62 | 1.88 | 1.25 | 5.00 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 8b561288-7c69-11f1-9… | 2026-07-10 14:13 | 54m | Internet/WAN Setup | 1.4/5 | 61.1% | Needs Improvement | +33.1 | 3.12 | 2.19 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 6a11bcb8-7c68-11f1-8… | 2026-07-10 14:05 | 21m | Hardware Fault | 1.7/5 | 57.6% | Needs Improvement | +23.6 | 2.81 | 0.94 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 329b747e-7c66-11f1-a… | 2026-07-10 13:49 | 36m | Router Setup | 3.7/5 | 68.5% | Needs Improvement | -5.5 | 4.06 | 4.06 | 2.50 | 2.86 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 2d8518f0-7c66-11f1-b… | 2026-07-10 13:49 | 8m | Guest Network | 2.9/5 | 12.1% | Needs Improvement | -45.9 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 3.57 | Unresolved | ||
| 281f4980-7c66-11f1-9… | 2026-07-10 13:49 | 5m | Password/Login | 1.3/5 | 16.7% | Needs Improvement | -9.3 | 0.00 | 1.88 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| 4dd895b0-7c65-11f1-a… | 2026-07-10 13:43 | 29m | WiFi Connectivity | 2.1/5 | 53.3% | Needs Improvement | +11.3 | 2.19 | 4.06 | 2.50 | 4.29 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| d03788dc-7c64-11f1-b… | 2026-07-10 13:39 | 32m | WiFi Connectivity | 4.4/5 | 86.8% | Meets / Exceeds | -1.2 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 4.29 | Successful Resolution | ||
| 451307cc-7c64-11f1-9… | 2026-07-10 13:35 | 5m | Internet/WAN Setup | 2.8/5 | 31.9% | Needs Improvement | -24.1 | 1.56 | 0.94 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ||
| 10b03a1e-7c63-11f1-b… | 2026-07-10 13:27 | 29m | WiFi Connectivity | 2.8/5 | 46.1% | Needs Improvement | -9.9 | 3.12 | 1.56 | 2.50 | 3.00 | N/A | 0.00 | Unresolved | ||
| d1debb6a-7c5f-11f1-a… | 2026-07-10 13:04 | 9m | — | 1.0/5 | 49.9% | Needs Improvement | +29.9 | 2.19 | 2.19 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 3d76658c-7c5e-11f1-b…2 | 2026-07-10 12:52 | 38m | WiFi Connectivity | 3.9/5 | 85.2% | Meets / Exceeds | +7.2 | 4.06 | 3.44 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| 8c2e9344-7c5d-11f1-a…1 | 2026-07-10 12:47 | 15m | WiFi Connectivity | 2.8/5 | 12.3% | Needs Improvement | -43.7 | 0.62 | 0.00 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ||
| 0a6da66a-7c5d-11f1-a… | 2026-07-10 12:44 | 6m | Internet/WAN Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 1f792f9e-7c57-11f1-b…1 | 2026-07-10 12:01 | 76m | WiFi Connectivity | 3.3/5 | 89.5% | Meets / Exceeds | +23.5 | 5.00 | 5.00 | 3.75 | 3.57 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc., 3 garbled) | |
| 8e9961a0-7c52-11f1-9… | 2026-07-10 11:29 | 60m | Router Setup | 3.0/5 | 79.7% | Developing | +19.7 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 141bf25c-7c4e-11f1-8… | 2026-07-10 10:57 | 66m | — | 1.0/5 | 70.8% | Developing | +50.8 | 2.50 | 4.06 | 5.00 | 4.00 | 2.00 | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 377adabe-7c45-11f1-8… | 2026-07-10 09:53 | 44m | Speed/Performance | 1.8/5 | 59.6% | Needs Improvement | +23.6 | 2.19 | 2.81 | 2.50 | 4.00 | 5.00 | 2.86 | Unresolved | ||
| 377adabe-7c45-11f1-8… | 2026-07-10 09:53 | 44m | Speed/Performance | 1.8/5 | 59.6% | Needs Improvement | +23.6 | 2.19 | 2.81 | 2.50 | 4.00 | 5.00 | 2.86 | Unresolved | ||
| fd0f7ef4-7c3d-11f1-8… | 2026-07-10 09:01 | 12m | Hardware Fault | 2.6/5 | 61.6% | Needs Improvement | +9.6 | 0.62 | 2.50 | 5.00 | 5.00 | 5.00 | 3.93 | Appropriate Escalation | ||
| 98a7d0ee-7c36-11f1-9… | 2026-07-10 08:08 | 58m | WiFi Connectivity | 1.8/5 | 43.0% | Needs Improvement | +7.0 | 1.56 | 1.56 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 8e0e37ac-7c0b-11f1-9… | 2026-07-10 03:00 | 33m | Internet/WAN Setup | 1.4/5 | 21.9% | Needs Improvement | -6.1 | 2.19 | 2.19 | 0.00 | 0.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 6277d7a2-7c0a-11f1-a… | 2026-07-10 02:52 | 32m | Password/Login | 2.2/5 | 85.9% | Meets / Exceeds | +41.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 1126bff0-7c08-11f1-b… | 2026-07-10 02:35 | 195m | WiFi Connectivity | 1.5/5 | 71.4% | Developing | +41.4 | 2.50 | 5.00 | 5.00 | 4.29 | 0.00 | 4.29 | Partial Resolution | ⚠ Flagged (16 halluc., 5 garbled) | |
| 1126bff0-7c08-11f1-b… | 2026-07-10 02:35 | 195m | WiFi Connectivity | 1.5/5 | 71.4% | Developing | +41.4 | 2.50 | 5.00 | 5.00 | 4.29 | 0.00 | 4.29 | Partial Resolution | ⚠ Flagged (16 halluc., 5 garbled) | |
| 183ef5a0-7c03-11f1-a… | 2026-07-10 02:00 | 27m | Password/Login | 2.8/5 | 74.2% | Developing | +18.2 | 2.19 | 4.06 | 3.75 | 5.00 | 5.00 | 4.29 | Partial Resolution | ||
| 81648366-7c02-11f1-b… | 2026-07-10 01:56 | 19m | Internet/WAN Setup | 2.8/5 | 27.4% | Needs Improvement | -28.6 | 1.25 | 1.88 | 0.00 | 2.50 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 5cc124a6-7c02-11f1-a… | 2026-07-10 01:55 | 5m | General Inquiry | 1.1/5 | 0.0% | Needs Improvement | -22.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| fb44f17c-7c00-11f1-8…1 | 2026-07-10 01:45 | 15m | WiFi Connectivity | 4.4/5 | 84.7% | Developing | -3.3 | 5.00 | 2.50 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 2fbcb18e-7c00-11f1-9… | 2026-07-10 01:39 | 9m | — | 1.0/5 | 3.3% | Needs Improvement | -16.7 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ||
| 05ecf8a6-7bff-11f1-b… | 2026-07-10 01:31 | 37m | WiFi Connectivity | 1.7/5 | 29.7% | Needs Improvement | -4.3 | 1.56 | 0.62 | 2.50 | 1.79 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 05ecf8a6-7bff-11f1-b… | 2026-07-10 01:31 | 37m | WiFi Connectivity | 1.7/5 | 29.7% | Needs Improvement | -4.3 | 1.56 | 0.62 | 2.50 | 1.79 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (2 halluc.) | |
| aa0cfe14-7bfe-11f1-b…1 | 2026-07-10 01:28 | 8m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| fb7ad070-7bfc-11f1-8… | 2026-07-10 01:16 | 5m | General Inquiry | 1.8/5 | 22.7% | Needs Improvement | -13.3 | 0.00 | N/A | 2.50 | N/A | N/A | 2.50 | Unresolved | ⚠ Flagged | |
| 853fdfcc-7bfc-11f1-8… | 2026-07-10 01:13 | 89m | WiFi Connectivity | 3.5/5 | 85.3% | Meets / Exceeds | +15.3 | 5.00 | 5.00 | 2.50 | 3.57 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| 783131f0-7bfc-11f1-9… | 2026-07-10 01:12 | 97m | Router Setup | 1.8/5 | 55.7% | Needs Improvement | +19.7 | 2.50 | 3.12 | 2.50 | 2.86 | 2.50 | 3.57 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 778bbcaa-7bf9-11f1-8… | 2026-07-10 00:51 | 54m | Internet/WAN Setup | 2.8/5 | 12.4% | Needs Improvement | -43.6 | 1.56 | 0.00 | 0.00 | 1.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (5 halluc., 1 garbled) | |
| 4b843382-7bf7-11f1-b… | 2026-07-10 00:35 | 27m | Password/Login | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| fee156f4-7bf6-11f1-8… | 2026-07-10 00:33 | 65m | Firmware Update | 2.1/5 | 17.6% | Needs Improvement | -24.4 | 0.94 | 1.56 | 0.00 | 0.71 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| fee156f4-7bf6-11f1-8… | 2026-07-10 00:33 | 65m | Firmware Update | 2.1/5 | 17.6% | Needs Improvement | -24.4 | 0.94 | 1.56 | 0.00 | 0.71 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| a0eb8308-7bf6-11f1-a… | 2026-07-10 00:31 | 6m | General Inquiry | 1.8/5 | 87.5% | Meets / Exceeds | +51.5 | N/A | N/A | 5.00 | 5.00 | N/A | 2.50 | Unresolved | ⚠ Flagged | |
| 33996554-7bf6-11f1-b… | 2026-07-10 00:27 | 29m | Internet/WAN Setup | 1.1/5 | 17.4% | Needs Improvement | -4.6 | 1.56 | 1.56 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| e1e91326-7bf5-11f1-a… | 2026-07-10 00:25 | 13m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| c6e0d242-7bf2-11f1-9… | 2026-07-10 00:03 | 38m | Password/Login | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| b942acc4-7bf1-11f1-9… | 2026-07-09 23:55 | 43m | Guest Network | 2.8/5 | 45.8% | Needs Improvement | -10.2 | 0.62 | 3.12 | 2.50 | 4.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| a8fb8598-7bf1-11f1-a… | 2026-07-09 23:55 | 108m | WiFi Connectivity | 1.1/5 | 10.3% | Needs Improvement | -11.7 | 0.94 | 0.62 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 147382ae-7bf1-11f1-b… | 2026-07-09 23:51 | 28m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| e6c300aa-7bf0-11f1-8… | 2026-07-09 23:50 | 11m | General Inquiry | 1.8/5 | 82.1% | Developing | +46.1 | N/A | N/A | 5.00 | 5.00 | N/A | 1.43 | Unresolved | ⚠ Flagged | |
| 23dfc7bc-7bf0-11f1-9… | 2026-07-09 23:44 | 15m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| e7327b3e-7bef-11f1-b… | 2026-07-09 23:42 | 28m | General Inquiry | 1.1/5 | 0.0% | Needs Improvement | -22.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| ac871770-7bee-11f1-8… | 2026-07-09 23:34 | 20m | WiFi Connectivity | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| c1958130-7bec-11f1-a… | 2026-07-09 23:20 | 83m | WiFi Connectivity | 1.1/5 | 11.5% | Needs Improvement | -10.5 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (2 halluc.) | |
| c1958130-7bec-11f1-a… | 2026-07-09 23:20 | 83m | WiFi Connectivity | 1.1/5 | 11.5% | Needs Improvement | -10.5 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (2 halluc.) | |
| a9865e30-7beb-11f1-a… | 2026-07-09 23:12 | 60m | WiFi Connectivity | 2.0/5 | 72.7% | Developing | +32.7 | 3.12 | 5.00 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| a9865e30-7beb-11f1-a… | 2026-07-09 23:12 | 60m | WiFi Connectivity | 2.0/5 | 72.7% | Developing | +32.7 | 3.12 | 5.00 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| a74fed22-7be9-11f1-9… | 2026-07-09 22:58 | 11m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 921f8c96-7be9-11f1-8… | 2026-07-09 22:57 | 55m | Router Setup | 2.6/5 | 62.2% | Needs Improvement | +10.2 | 4.06 | 2.19 | 1.25 | 4.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged | |
| 9fdd037e-7be7-11f1-9… | 2026-07-09 22:43 | 93m | Speed/Performance | 1.8/5 | 38.1% | Needs Improvement | +2.1 | 2.19 | 0.00 | 0.00 | 5.00 | 5.00 | 0.00 | Appropriate Escalation | ⚠ Flagged (2 halluc., 1 garbled) | |
| 9fdd037e-7be7-11f1-9… | 2026-07-09 22:43 | 93m | Speed/Performance | 1.8/5 | 38.1% | Needs Improvement | +2.1 | 2.19 | 0.00 | 0.00 | 5.00 | 5.00 | 0.00 | Appropriate Escalation | ⚠ Flagged (2 halluc., 1 garbled) | |
| 4162e98a-7be7-11f1-8… | 2026-07-09 22:40 | 35m | Router Setup | 2.0/5 | 47.2% | Needs Improvement | +7.2 | 0.94 | 3.12 | 3.75 | 4.29 | 0.00 | 2.50 | Partial Resolution | ||
| 4162e98a-7be7-11f1-8… | 2026-07-09 22:40 | 35m | Router Setup | 2.0/5 | 47.2% | Needs Improvement | +7.2 | 0.94 | 3.12 | 3.75 | 4.29 | 0.00 | 2.50 | Partial Resolution | ||
| f9e90a30-7be6-11f1-8… | 2026-07-09 22:38 | 31m | Router Setup | 2.6/5 | 58.3% | Needs Improvement | +6.3 | 2.19 | 2.81 | 2.50 | 4.00 | N/A | 4.29 | Unresolved | ||
| f9e90a30-7be6-11f1-8… | 2026-07-09 22:38 | 31m | Router Setup | 2.6/5 | 58.3% | Needs Improvement | +6.3 | 2.19 | 2.81 | 2.50 | 4.00 | N/A | 4.29 | Unresolved | ||
| 8dcbbdfc-7be6-11f1-a… | 2026-07-09 22:35 | 11m | Port Forwarding | 2.8/5 | 13.8% | Needs Improvement | -42.2 | 0.94 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 6262807e-7be6-11f1-8… | 2026-07-09 22:34 | 18m | WiFi Connectivity | 1.1/5 | 29.4% | Needs Improvement | +7.4 | 1.56 | 0.00 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 82990716-7be4-11f1-b… | 2026-07-09 22:21 | 15m | Speed/Performance | 2.8/5 | 67.5% | Needs Improvement | +11.5 | 3.12 | 3.44 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 6a620062-7be4-11f1-8… | 2026-07-09 22:20 | 19m | Router Setup | 2.0/5 | 20.4% | Needs Improvement | -19.6 | 0.00 | 0.00 | 2.50 | 4.29 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 6a620062-7be4-11f1-8… | 2026-07-09 22:20 | 19m | Router Setup | 2.0/5 | 20.4% | Needs Improvement | -19.6 | 0.00 | 0.00 | 2.50 | 4.29 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 79b26954-7be3-11f1-a… | 2026-07-09 22:13 | 8m | General Inquiry | 1.7/5 | 46.4% | Needs Improvement | +12.4 | 0.00 | N/A | 2.50 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| da0029fa-7be2-11f1-9… | 2026-07-09 22:09 | 23m | WiFi Connectivity | 2.8/5 | 49.3% | Needs Improvement | -6.7 | 3.44 | 0.94 | 2.50 | 2.50 | N/A | 2.50 | Successful Resolution | ||
| 0e0a7f44-7be2-11f1-8… | 2026-07-09 22:03 | 17m | WiFi Connectivity | 3.0/5 | 100.0% | Meets / Exceeds | +40.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| af33c746-7be1-11f1-9… | 2026-07-09 22:01 | 31m | WiFi Connectivity | 3.1/5 | 79.1% | Developing | +17.1 | 3.12 | 3.12 | 5.00 | 4.29 | 5.00 | 5.00 | Partial Resolution | ||
| 5ada34e4-7bde-11f1-8… | 2026-07-09 21:37 | 9m | Internet/WAN Setup | 1.9/5 | 31.6% | Needs Improvement | -6.4 | 0.00 | 1.88 | 2.50 | 1.00 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 3648c6f4-7bde-11f1-a… | 2026-07-09 21:36 | 15m | Router Setup | 3.2/5 | 20.0% | Needs Improvement | -44.0 | 0.00 | 0.00 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ||
| 1695d7f8-7bdd-11f1-9… | 2026-07-09 21:28 | 13m | WiFi Connectivity | 2.8/5 | 24.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 2.50 | 3.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| a2620a0a-7bdc-11f1-a…1 | 2026-07-09 21:24 | 10m | Internet/WAN Setup | 1.4/5 | 17.4% | Needs Improvement | -10.6 | 0.94 | 0.94 | 1.25 | 0.00 | 0.00 | 2.14 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 72b2152a-7bdc-11f1-b… | 2026-07-09 21:23 | 55m | Internet/WAN Setup | 1.1/5 | 31.9% | Needs Improvement | +9.9 | 1.56 | 0.62 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (6 halluc., 1 garbled) | |
| 6e0ff3fc-7bdc-11f1-8… | 2026-07-09 21:23 | 15m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 halluc., 1 garbled) |
| 61df21ca-7bdc-11f1-b… | 2026-07-09 21:23 | 8m | WiFi Connectivity | 1.1/5 | 33.1% | Needs Improvement | +11.1 | 1.56 | 0.94 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ||
| 3869ec0a-7bda-11f1-8… | 2026-07-09 21:07 | 15m | Internet/WAN Setup | 2.3/5 | 9.4% | Needs Improvement | -36.6 | 1.56 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Partial Resolution | ||
| 84ff4426-7bd9-11f1-8… | 2026-07-09 21:02 | 53m | WiFi Connectivity | 2.8/5 | 81.0% | Developing | +25.0 | 5.00 | 4.06 | 2.50 | 4.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| 8253966e-7bd9-11f1-8… | 2026-07-09 21:02 | 9m | WiFi Connectivity | 1.8/5 | 49.4% | Needs Improvement | +13.4 | 3.44 | 0.94 | 2.50 | 3.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| cfda0cf2-7bd8-11f1-9… | 2026-07-09 20:57 | 6m | General Inquiry | 1.8/5 | 75.0% | Developing | +39.0 | N/A | N/A | 5.00 | 5.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 6af5eb1c-7bd8-11f1-b… | 2026-07-09 20:54 | 9m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 43bd81e0-7bd8-11f1-8… | 2026-07-09 20:53 | 79m | WiFi Connectivity | 3.8/5 | 100.0% | Meets / Exceeds | +24.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 8630b1ba-7bd7-11f1-9… | 2026-07-09 20:48 | 49m | WiFi Connectivity | 2.8/5 | 58.6% | Needs Improvement | +2.6 | 4.06 | 2.19 | 2.50 | 2.86 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 8630b1ba-7bd7-11f1-9… | 2026-07-09 20:48 | 49m | WiFi Connectivity | 2.8/5 | 58.6% | Needs Improvement | +2.6 | 4.06 | 2.19 | 2.50 | 2.86 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 39c0a81c-7bd7-11f1-8… | 2026-07-09 20:46 | 15m | Hardware Fault | 2.8/5 | 46.7% | Needs Improvement | -9.3 | 1.56 | 4.06 | 2.50 | 2.50 | N/A | 0.71 | Partial Resolution | ||
| 9b6b1120-7bd6-11f1-9… | 2026-07-09 20:41 | 14m | Router Setup | 2.8/5 | 12.5% | Needs Improvement | -43.5 | 0.00 | 2.81 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 631021e4-7bd6-11f1-8… | 2026-07-09 20:40 | 43m | — | 1.0/5 | 53.6% | Needs Improvement | +33.6 | 2.50 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 1b23136a-7bd5-11f1-a… | 2026-07-09 20:31 | 8m | General Inquiry | 1.8/5 | 78.6% | Developing | +42.6 | N/A | 5.00 | 2.50 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 6858092a-7bd4-11f1-8… | 2026-07-09 20:26 | 51m | Router Setup | 2.8/5 | 41.7% | Needs Improvement | -14.3 | 2.50 | 0.62 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 17d6c770-7bd4-11f1-8… | 2026-07-09 20:23 | 10m | Unknown | 1.8/5 | 62.5% | Needs Improvement | +26.5 | N/A | 5.00 | 3.75 | 0.00 | N/A | N/A | Unresolved | ⚠ Flagged | |
| c613dd2e-7bd3-11f1-8… | 2026-07-09 20:21 | 22m | Internet/WAN Setup | 3.0/5 | 67.5% | Needs Improvement | +7.5 | 3.12 | 3.44 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 67be7358-7bd1-11f1-a… | 2026-07-09 20:04 | 101m | Hardware Fault | 1.8/5 | 53.5% | Needs Improvement | +17.4 | 2.19 | 2.81 | 2.50 | 2.86 | 4.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| a978b818-7bd0-11f1-a… | 2026-07-09 19:59 | 20m | Internet/WAN Setup | 3.0/5 | 0.0% | Needs Improvement | -60.0 | 0.62 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| e5d39888-7bcf-11f1-9… | 2026-07-09 19:53 | 6m | General Inquiry | 1.4/5 | 100.0% | Meets / Exceeds | +72.0 | N/A | 5.00 | N/A | 5.00 | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| eef8ea90-7bce-11f1-8… | 2026-07-09 19:46 | 7m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| adb59092-7bce-11f1-8… | 2026-07-09 19:45 | 46m | WiFi Connectivity | 2.8/5 | 60.6% | Needs Improvement | +4.6 | 3.12 | 2.81 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 5babbf6a-7bce-11f1-b… | 2026-07-09 19:42 | 38m | — | 1.0/5 | 23.4% | Needs Improvement | +3.4 | 0.00 | 0.00 | 3.75 | 0.71 | 0.00 | 5.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 5babbf6a-7bce-11f1-b… | 2026-07-09 19:42 | 38m | — | 1.0/5 | 23.4% | Needs Improvement | +3.4 | 0.00 | 0.00 | 3.75 | 0.71 | 0.00 | 5.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 12cbf206-7bce-11f1-a… | 2026-07-09 19:40 | 5m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 30448538-7bcd-11f1-b… | 2026-07-09 19:34 | 24m | Unknown | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | N/A | Unresolved | ⚠ Flagged | |
| 83ce450a-7bcc-11f1-9… | 2026-07-09 19:29 | 71m | WiFi Connectivity | 2.8/5 | 86.1% | Meets / Exceeds | +30.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (8 halluc.) | |
| 92d8ce2c-7bcb-11f1-9… | 2026-07-09 19:22 | 102m | Internet/WAN Setup | 1.8/5 | 28.7% | Needs Improvement | -7.3 | 1.56 | 0.94 | 2.50 | 1.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 7f0758f6-7bca-11f1-9… | 2026-07-09 19:15 | 46m | WiFi Connectivity | 3.2/5 | 83.7% | Developing | +19.7 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 1.43 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 5056fc78-7bca-11f1-b… | 2026-07-09 19:13 | 93m | Router Setup | 2.8/5 | 16.3% | Needs Improvement | -39.7 | 1.56 | 0.94 | 0.00 | 1.07 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| dc1b2168-7bc9-11f1-8… | 2026-07-09 19:10 | 93m | WiFi Connectivity | 3.6/5 | 75.3% | Developing | +3.3 | 4.06 | 3.44 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| 864bd5a2-7bc9-11f1-8…1 | 2026-07-09 19:08 | 68m | Hardware Fault | 2.8/5 | 51.1% | Needs Improvement | -4.9 | 2.19 | 1.56 | 2.50 | 4.00 | N/A | 3.57 | Unresolved | ⚠ Flagged (1 halluc., 2 garbled) | |
| fec6cede-7bc8-11f1-9… | 2026-07-09 19:04 | 96m | Router Setup | 2.8/5 | 62.6% | Needs Improvement | +6.6 | 4.06 | 0.94 | 2.50 | 5.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (6 halluc., 3 garbled) | |
| eb97f8b0-7bc8-11f1-8… | 2026-07-09 19:03 | 6m | Speed/Performance | 1.3/5 | 8.3% | Needs Improvement | -17.7 | 0.62 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| 68dac57e-7bc8-11f1-9… | 2026-07-09 19:00 | 39m | WiFi Connectivity | 1.1/5 | 49.8% | Needs Improvement | +27.8 | 3.12 | 0.94 | 2.50 | 4.00 | N/A | 1.43 | Partial Resolution | ||
| 5d3a2f66-7bc8-11f1-9… | 2026-07-09 18:59 | 84m | — | 1.0/5 | 63.7% | Needs Improvement | +43.7 | 3.44 | 2.50 | 2.50 | 4.00 | 5.00 | 1.79 | Successful Resolution | ⚠ Flagged (10 halluc., 1 garbled) | |
| 9e10710e-7bc7-11f1-a…1 | 2026-07-09 18:54 | 59m | Firmware Update | 2.8/5 | 87.5% | Meets / Exceeds | +31.5 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (30 halluc.) | |
| 81fd8c86-7bc7-11f1-b…1 | 2026-07-09 18:53 | 9m | Internet/WAN Setup | 1.8/5 | 47.1% | Needs Improvement | +11.1 | 1.88 | 0.00 | 3.75 | 4.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 2a7e490a-7bc7-11f1-9… | 2026-07-09 18:51 | 16m | Hardware Fault | 2.2/5 | 33.1% | Needs Improvement | -10.9 | 2.19 | 1.88 | 0.00 | 1.50 | 4.00 | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 248a80fe-7bc7-11f1-b… | 2026-07-09 18:51 | 5m | Hardware Fault | 2.8/5 | 40.2% | Needs Improvement | -15.8 | 0.00 | 2.50 | 3.75 | 3.00 | 5.00 | 0.00 | Unresolved | ||
| 431dc7f2-7bc6-11f1-8… | 2026-07-09 18:44 | 52m | WiFi Connectivity | 2.6/5 | 24.2% | Needs Improvement | -27.8 | 0.94 | 0.00 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (12 halluc., 2 garbled) | |
| ab1c8fd8-7bc5-11f1-9… | 2026-07-09 18:40 | 7m | Feature Question | 2.8/5 | 31.6% | Needs Improvement | -24.4 | 2.50 | 0.94 | 1.25 | 1.50 | N/A | 0.71 | Ownership Gap | ||
| a028984c-7bc5-11f1-b… | 2026-07-09 18:40 | 42m | Internet/WAN Setup | 1.8/5 | 56.8% | Needs Improvement | +20.8 | 3.12 | 1.56 | 2.50 | 5.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| 668df5be-7bc5-11f1-8… | 2026-07-09 18:38 | 133m | Firmware Update | 2.0/5 | 69.7% | Needs Improvement | +29.7 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (11 halluc.) | |
| 668df5be-7bc5-11f1-8… | 2026-07-09 18:38 | 133m | Firmware Update | 2.0/5 | 69.7% | Needs Improvement | +29.7 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (11 halluc.) | |
| cd1168c8-7bc2-11f1-b… | 2026-07-09 18:20 | 5m | Hardware Fault | 1.4/5 | 26.5% | Needs Improvement | -1.5 | 0.00 | 0.00 | 3.75 | 3.00 | N/A | 1.79 | Unresolved | ||
| 6a06108a-7bc2-11f1-8… | 2026-07-09 18:17 | 7m | Password/Login | 3.0/5 | 0.0% | Needs Improvement | -60.0 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 000eeaae-7bc1-11f1-b… | 2026-07-09 18:07 | 5m | Router Setup | 2.8/5 | 61.2% | Needs Improvement | +5.2 | 4.06 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 000eeaae-7bc1-11f1-b… | 2026-07-09 18:07 | 5m | Router Setup | 2.8/5 | 61.2% | Needs Improvement | +5.2 | 4.06 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 08a18b6a-7bbf-11f1-9… | 2026-07-09 17:53 | 39m | — | 1.0/5 | 14.6% | Needs Improvement | -5.4 | 1.56 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| ca6944d2-7bbe-11f1-8… | 2026-07-09 17:51 | 15m | WiFi Connectivity | 2.6/5 | 65.5% | Needs Improvement | +13.4 | 2.19 | 2.81 | 2.50 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| f59e0576-7bbd-11f1-8… | 2026-07-09 17:45 | 15m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 2.50 | 1.00 | 0.00 | 1.79 | Unresolved | ⚠ | |
| d00e56a4-7bbc-11f1-b… | 2026-07-09 17:37 | 10m | Hardware Fault | 1.1/5 | 18.8% | Needs Improvement | -3.2 | 0.00 | 0.00 | 1.25 | 5.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged | |
| 2f6330e4-7bbc-11f1-a… | 2026-07-09 17:32 | 78m | WiFi Connectivity | 2.8/5 | 77.8% | Developing | +21.8 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (5 halluc., 2 garbled) | |
| fcf0e714-7bbb-11f1-a… | 2026-07-09 17:31 | 40m | WiFi Connectivity | 1.1/5 | 11.5% | Needs Improvement | -10.5 | 1.56 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ||
| f96fc95c-7bbb-11f1-8… | 2026-07-09 17:31 | 10m | Password/Login | 2.9/5 | 85.1% | Meets / Exceeds | +27.1 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged | |
| f8731848-7bba-11f1-a… | 2026-07-09 17:23 | 41m | WiFi Connectivity | 1.1/5 | 40.1% | Needs Improvement | +18.1 | 1.56 | 1.56 | 2.50 | 4.00 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (4 halluc.) | |
| f8731848-7bba-11f1-a… | 2026-07-09 17:23 | 41m | WiFi Connectivity | 1.1/5 | 40.1% | Needs Improvement | +18.1 | 1.56 | 1.56 | 2.50 | 4.00 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (4 halluc.) | |
| e487c05e-7bba-11f1-8… | 2026-07-09 17:23 | 7m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.62 | 0.00 | 1.25 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 622a14e0-7bba-11f1-9… | 2026-07-09 17:19 | 15m | Internet/WAN Setup | 2.4/5 | 61.4% | Needs Improvement | +13.4 | 1.25 | 1.88 | 5.00 | 5.00 | 5.00 | 3.21 | Partial Resolution | ||
| 622a14e0-7bba-11f1-9… | 2026-07-09 17:19 | 15m | Internet/WAN Setup | 2.4/5 | 61.4% | Needs Improvement | +13.4 | 1.25 | 1.88 | 5.00 | 5.00 | 5.00 | 3.21 | Partial Resolution | ||
| 95600ff0-7bb9-11f1-b… | 2026-07-09 17:14 | 28m | Internet/WAN Setup | 2.8/5 | 41.2% | Needs Improvement | -14.8 | 1.56 | 2.81 | 2.50 | 3.00 | N/A | 0.00 | Ownership Gap | ||
| 60a76178-7bb9-11f1-a… | 2026-07-09 17:12 | 9m | WiFi Connectivity | 1.8/5 | 31.7% | Needs Improvement | -4.3 | 0.00 | 2.81 | 3.75 | 2.00 | N/A | 0.00 | Unresolved | ||
| 3a8ecebe-7bb8-11f1-8… | 2026-07-09 17:04 | 11m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 20da7c3e-7bb8-11f1-b… | 2026-07-09 17:03 | 13m | WiFi Connectivity | 2.8/5 | 41.5% | Needs Improvement | -14.5 | 0.62 | 1.88 | 3.75 | 4.00 | N/A | 1.43 | Unresolved | ⚠ Flagged (1 halluc.) | |
| b2e41ca4-7bb6-11f1-9… | 2026-07-09 16:53 | 7m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 8dd69b26-7bb6-11f1-9… | 2026-07-09 16:52 | 29m | Internet/WAN Setup | 2.8/5 | 42.5% | Needs Improvement | -13.6 | 0.94 | 2.81 | 2.50 | 1.50 | 5.00 | 1.79 | Ownership Gap | ||
| 7077d96a-7bb5-11f1-b… | 2026-07-09 16:44 | 11m | Password/Login | 4.6/5 | 89.3% | Meets / Exceeds | -2.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| ae0472b2-7bb4-11f1-8… | 2026-07-09 16:38 | 29m | Printer/Device Setup | 2.8/5 | 48.8% | Needs Improvement | -7.2 | 2.19 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| d72b8f78-7bb3-11f1-8… | 2026-07-09 16:32 | 30m | WiFi Connectivity | 2.8/5 | 48.0% | Needs Improvement | -8.1 | 2.81 | 1.56 | 1.25 | 2.50 | 5.00 | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| a2e7626e-7bb3-11f1-9… | 2026-07-09 16:31 | 112m | Router Setup | 2.8/5 | 95.8% | Meets / Exceeds | +39.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 64766084-7bb3-11f1-8… | 2026-07-09 16:29 | 6m | Password/Login | 3.3/5 | 37.7% | Needs Improvement | -28.3 | 0.00 | 1.56 | 3.75 | 5.00 | N/A | 0.71 | Unresolved | ||
| 00b7f2e2-7bb3-11f1-8… | 2026-07-09 16:26 | 6m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 0082171c-7bb3-11f1-9… | 2026-07-09 16:26 | 23m | WiFi Connectivity | 3.1/5 | 97.6% | Meets / Exceeds | +35.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 1bf98274-7bb2-11f1-8… | 2026-07-09 16:20 | 8m | Hardware Fault | 2.2/5 | 6.5% | Needs Improvement | -37.5 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ||
| 447e7666-7bb0-11f1-8… | 2026-07-09 16:07 | 6m | Hardware Fault | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| 0e83e88a-7baf-11f1-a… | 2026-07-09 15:58 | 14m | Password/Login | 1.1/5 | 80.1% | Developing | +58.1 | 4.06 | 2.81 | 5.00 | 4.29 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| c51cbbcc-7bae-11f1-8… | 2026-07-09 15:56 | 10m | WiFi Connectivity | 4.0/5 | 87.7% | Meets / Exceeds | +7.7 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 16340f4e-7bad-11f1-a… | 2026-07-09 15:44 | 70m | Internet/WAN Setup | 2.0/5 | 34.5% | Needs Improvement | -5.5 | 0.62 | 0.00 | 0.00 | 5.00 | 5.00 | 2.86 | Appropriate Escalation | ||
| 16340f4e-7bad-11f1-a… | 2026-07-09 15:44 | 70m | Internet/WAN Setup | 2.0/5 | 34.5% | Needs Improvement | -5.5 | 0.62 | 0.00 | 0.00 | 5.00 | 5.00 | 2.86 | Appropriate Escalation | ||
| 68d247b2-7bac-11f1-b… | 2026-07-09 15:39 | 35m | Router Setup | 3.8/5 | 89.6% | Meets / Exceeds | +13.6 | 5.00 | 5.00 | 2.50 | 5.00 | 5.00 | 3.57 | Successful Resolution | ||
| 9264de8e-7baa-11f1-a… | 2026-07-09 15:26 | 29m | Router Setup | 1.4/5 | 14.6% | Needs Improvement | -13.4 | 1.56 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Ownership Gap | ||
| 787a67b0-7ba9-11f1-8… | 2026-07-09 15:18 | 5m | Router Setup | 2.8/5 | 14.9% | Needs Improvement | -41.1 | 0.62 | 0.94 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ||
| 9a52cf72-7ba8-11f1-a… | 2026-07-09 15:12 | 36m | WiFi Connectivity | 3.3/5 | 69.2% | Needs Improvement | +3.1 | 4.06 | 3.12 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| d6de69c2-7ba5-11f1-9… | 2026-07-09 14:52 | 20m | Hardware Fault | 2.3/5 | 66.9% | Needs Improvement | +20.9 | 3.12 | 4.06 | 2.50 | 4.29 | 4.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 4e63f3a0-7ba5-11f1-9… | 2026-07-09 14:48 | 11m | Password/Login | 2.8/5 | 47.5% | Needs Improvement | -8.5 | 2.50 | 0.94 | 1.25 | 5.00 | 5.00 | 0.00 | Successful Resolution | ||
| 1f2420b8-7ba2-11f1-9… | 2026-07-09 14:26 | 37m | WiFi Connectivity | 3.3/5 | 75.1% | Developing | +9.1 | 4.06 | 5.00 | 2.50 | 3.57 | N/A | 2.50 | Partial Resolution | ||
| 7a3d7b80-7ba1-11f1-9… | 2026-07-09 14:21 | 13m | Internet/WAN Setup | 1.1/5 | 42.3% | Needs Improvement | +20.3 | 1.56 | 1.56 | 2.50 | 4.00 | 0.00 | 3.57 | Partial Resolution | ||
| e0967b14-7b9e-11f1-8… | 2026-07-09 14:02 | 5m | Hardware Fault | 2.9/5 | 25.6% | Needs Improvement | -32.4 | 0.62 | 0.94 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 3bca0508-7b97-11f1-a… | 2026-07-09 13:08 | 11m | WiFi Connectivity | 2.8/5 | 78.5% | Developing | +22.5 | 3.44 | 3.44 | 3.75 | 5.00 | 5.00 | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 86577746-7b96-11f1-a… | 2026-07-09 13:03 | 18m | WiFi Connectivity | 2.9/5 | 67.8% | Needs Improvement | +9.8 | 3.44 | 3.44 | 2.50 | 4.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 7e86e128-7b96-11f1-8… | 2026-07-09 13:02 | 64m | WiFi Connectivity | 2.8/5 | 46.8% | Needs Improvement | -9.2 | 3.12 | 0.94 | 2.50 | 3.57 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (7 halluc.) | |
| 75b68d32-7b91-11f1-b… | 2026-07-09 12:26 | 5m | Hardware Fault | 2.1/5 | 2.1% | Needs Improvement | -39.9 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ||
| 4cce78be-7b8f-11f1-a… | 2026-07-09 12:11 | 69m | Internet/WAN Setup | 2.8/5 | 73.4% | Developing | +17.4 | 3.12 | 3.12 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| b0d88454-7b8e-11f1-8… | 2026-07-09 12:07 | 24m | Hardware Fault | 1.7/5 | 23.7% | Needs Improvement | -10.3 | 1.56 | 0.62 | 1.25 | 0.00 | N/A | 2.86 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| c85c4588-7b8a-11f1-8… | 2026-07-09 11:39 | 26m | Router Setup | 1.8/5 | 56.4% | Needs Improvement | +20.4 | 3.12 | 4.06 | 1.25 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| e10af90e-7b7a-11f1-9… | 2026-07-09 09:45 | 5m | WiFi Connectivity | 1.1/5 | 10.3% | Needs Improvement | -11.7 | 0.00 | 0.00 | 1.25 | 1.00 | 0.00 | 1.79 | Unresolved | ||
| 63affa90-7b7a-11f1-8… | 2026-07-09 09:41 | 8m | Hardware Fault | 2.8/5 | 60.4% | Needs Improvement | +4.4 | 2.19 | 2.50 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 6db9be32-7b4c-11f1-8… | 2026-07-09 04:12 | 23m | Internet/WAN Setup | 1.8/5 | 60.2% | Needs Improvement | +24.2 | 1.56 | 2.50 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| 1767bc44-7b49-11f1-8… | 2026-07-09 03:48 | 54m | Internet/WAN Setup | 2.2/5 | 27.9% | Needs Improvement | -16.1 | 0.94 | 0.94 | 2.50 | 1.79 | 0.00 | 2.86 | Ownership Gap | ⚠ Flagged (5 halluc.) | |
| 1767bc44-7b49-11f1-8… | 2026-07-09 03:48 | 54m | Internet/WAN Setup | 2.2/5 | 27.9% | Needs Improvement | -16.1 | 0.94 | 0.94 | 2.50 | 1.79 | 0.00 | 2.86 | Ownership Gap | ⚠ Flagged (5 halluc.) | |
| dcfd5238-7b40-11f1-a… | 2026-07-09 02:49 | 75m | Internet/WAN Setup | 2.0/5 | 50.1% | Needs Improvement | +10.1 | 2.19 | 0.94 | 2.50 | 5.00 | N/A | 2.86 | Partial Resolution | ⚠ Flagged (5 halluc., 2 garbled) | |
| c07e1b2e-7b3b-11f1-b… | 2026-07-09 02:13 | 21m | Password/Login | 2.8/5 | 56.1% | Needs Improvement | +0.1 | 2.19 | 2.81 | 3.75 | 4.00 | N/A | 1.43 | Unresolved | ⚠ Flagged (1 halluc.) | |
| b5924538-7b3a-11f1-8… | 2026-07-09 02:05 | 12m | Internet/WAN Setup | 2.4/5 | 55.0% | Needs Improvement | +7.0 | 1.56 | 0.94 | 3.75 | 5.00 | 3.50 | 4.29 | Appropriate Escalation | ||
| 58cbe4da-7b3a-11f1-a… | 2026-07-09 02:03 | 50m | Adding Child Nodes / Mesh Node Pairing | 1.3/5 | 30.5% | Needs Improvement | +4.5 | 0.94 | 0.94 | 0.00 | 3.00 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| e9b9a3b8-7b37-11f1-8… | 2026-07-09 01:45 | 16m | Router Setup | 1.1/5 | 27.7% | Needs Improvement | +5.7 | 1.56 | 0.00 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 99b67d3e-7b35-11f1-8… | 2026-07-09 01:29 | 15m | Escalation Request | 2.7/5 | 0.0% | Needs Improvement | -54.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 99b67d3e-7b35-11f1-8… | 2026-07-09 01:29 | 15m | Escalation Request | 2.7/5 | 0.0% | Needs Improvement | -54.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 043ec3d8-7b35-11f1-8… | 2026-07-09 01:25 | 48m | Internet/WAN Setup | 2.6/5 | 45.3% | Needs Improvement | -6.7 | 2.19 | 2.81 | 2.50 | 2.50 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 6b3c5a1e-7b30-11f1-8… | 2026-07-09 00:52 | 8m | General Inquiry | 1.8/5 | 91.7% | Meets / Exceeds | +55.7 | N/A | 5.00 | 5.00 | 5.00 | N/A | 2.50 | Unresolved | ⚠ Flagged | |
| 413750ea-7b2e-11f1-9… | 2026-07-09 00:36 | 28m | WiFi Connectivity | 1.4/5 | 32.6% | Needs Improvement | +4.6 | 1.56 | 0.00 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 21e0aa52-7b2e-11f1-b… | 2026-07-09 00:35 | 46m | Router Setup | 3.7/5 | 71.3% | Developing | -2.7 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| faf6bff4-7b2c-11f1-8… | 2026-07-09 00:27 | 8m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| d49491ba-7b2c-11f1-9… | 2026-07-09 00:26 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| f06f1854-7b29-11f1-b… | 2026-07-09 00:05 | 22m | Internet/WAN Setup | 2.8/5 | 45.2% | Needs Improvement | -10.8 | 2.19 | 2.81 | 0.00 | 4.00 | N/A | 2.14 | Partial Resolution | ||
| 983db5c8-7b29-11f1-b… | 2026-07-09 00:03 | 74m | Router Setup | 3.2/5 | 70.1% | Developing | +6.1 | 2.50 | 3.12 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 735c070a-7b29-11f1-a… | 2026-07-09 00:02 | 10m | Router Setup | 2.8/5 | 51.6% | Needs Improvement | -4.4 | 0.00 | 3.75 | 5.00 | 4.29 | N/A | 1.79 | Unresolved | ||
| 735c070a-7b29-11f1-a… | 2026-07-09 00:02 | 10m | Router Setup | 2.8/5 | 51.6% | Needs Improvement | -4.4 | 0.00 | 3.75 | 5.00 | 4.29 | N/A | 1.79 | Unresolved | ||
| 54b295f4-7b28-11f1-8…1 | 2026-07-08 23:54 | 13m | WiFi Connectivity | 2.8/5 | 22.2% | Needs Improvement | -33.8 | 0.00 | 0.94 | 3.75 | 0.00 | N/A | 2.50 | Unresolved | ||
| ecdebe6c-7b27-11f1-8… | 2026-07-08 23:51 | 17m | Feature Question | 2.7/5 | 33.3% | Needs Improvement | -20.7 | 1.56 | 0.94 | 1.25 | 3.57 | 0.00 | 2.86 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| df4a3350-7b25-11f1-8… | 2026-07-08 23:36 | 47m | WiFi Connectivity | 1.5/5 | 54.4% | Needs Improvement | +24.4 | 2.19 | 0.94 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (5 halluc.) | |
| c8295ebc-7b25-11f1-a… | 2026-07-08 23:36 | 8m | Router Setup | 2.8/5 | 18.9% | Needs Improvement | -37.1 | 0.62 | 0.00 | 2.50 | 0.71 | N/A | 1.79 | Unresolved | ||
| 0b7db0a6-7b25-11f1-9… | 2026-07-08 23:30 | 88m | WiFi Connectivity | 2.8/5 | 42.0% | Needs Improvement | -14.0 | 4.06 | 0.94 | 0.00 | 2.50 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (7 halluc., 1 garbled) | |
| 310951a0-7b24-11f1-8… | 2026-07-08 23:24 | 33m | Router Setup | 1.1/5 | 29.6% | Needs Improvement | +7.5 | 1.56 | 0.94 | 2.50 | 1.79 | 0.00 | 1.79 | Unresolved | ||
| 2b64c522-7b24-11f1-8… | 2026-07-08 23:24 | 61m | WiFi Connectivity | 1.6/5 | 24.8% | Needs Improvement | -7.2 | 0.62 | 0.00 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (5 halluc., 3 garbled) | |
| 2b64c522-7b24-11f1-8… | 2026-07-08 23:24 | 61m | WiFi Connectivity | 1.6/5 | 24.8% | Needs Improvement | -7.2 | 0.62 | 0.00 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (5 halluc., 3 garbled) | |
| a09aff70-7b22-11f1-9… | 2026-07-08 23:13 | 7m | WiFi Connectivity | 1.3/5 | 28.0% | Needs Improvement | +2.0 | 0.00 | 1.88 | 0.00 | 3.50 | 5.00 | 0.00 | Unresolved | ||
| 3751e34a-7b21-11f1-9… | 2026-07-08 23:03 | 18m | Feature Question | 1.0/5 | 28.9% | Needs Improvement | +8.9 | 0.94 | 0.94 | 1.25 | 4.29 | N/A | 0.00 | Unresolved | ||
| c2233e4a-7b1e-11f1-b… | 2026-07-08 22:45 | 43m | Internet/WAN Setup | 2.8/5 | 57.0% | Needs Improvement | +1.0 | 3.12 | 4.06 | 0.00 | 4.00 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 085ccbd4-7b1e-11f1-b… | 2026-07-08 22:40 | 27m | WiFi Connectivity | 2.0/5 | 40.2% | Needs Improvement | +0.2 | 2.19 | 0.94 | 1.25 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| c9c7310c-7b1d-11f1-8… | 2026-07-08 22:38 | 9m | Feature Question | 4.0/5 | 91.9% | Meets / Exceeds | +11.9 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 704cb09e-7b1c-11f1-9… | 2026-07-08 22:29 | 11m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| d7dc8f96-7b1b-11f1-9… | 2026-07-08 22:24 | 29m | Router Setup | 2.8/5 | 71.5% | Developing | +15.5 | 2.19 | 4.38 | 5.00 | 4.29 | 4.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (1 garbled) | |
| d7dc8f96-7b1b-11f1-9… | 2026-07-08 22:24 | 29m | Router Setup | 2.8/5 | 71.5% | Developing | +15.5 | 2.19 | 4.38 | 5.00 | 4.29 | 4.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (1 garbled) | |
| 65751640-7b1a-11f1-b… | 2026-07-08 22:14 | 24m | Internet/WAN Setup | 2.8/5 | 59.5% | Needs Improvement | +3.5 | 4.06 | 1.88 | 2.50 | 4.00 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| ef4b5718-7b19-11f1-8… | 2026-07-08 22:11 | 13m | Feature Question | 2.8/5 | 77.3% | Developing | +21.3 | 4.06 | 5.00 | 3.75 | 2.50 | N/A | 3.21 | Partial Resolution | ||
| c12a51aa-7b18-11f1-b… | 2026-07-08 22:02 | 32m | Password/Login | 2.0/5 | 59.9% | Needs Improvement | +19.9 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 184b7028-7b18-11f1-b… | 2026-07-08 21:58 | 39m | Router Setup | 4.7/5 | 89.3% | Meets / Exceeds | -4.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| b109ec96-7b17-11f1-a… | 2026-07-08 21:55 | 7m | Internet/WAN Setup | 2.6/5 | 25.7% | Needs Improvement | -26.3 | 1.56 | 3.44 | 0.00 | 0.00 | N/A | 0.00 | Ownership Gap | ||
| 74373ddc-7b17-11f1-a… | 2026-07-08 21:53 | 35m | WiFi Connectivity | 4.8/5 | 84.9% | Developing | -11.1 | 5.00 | 2.50 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| ee07449c-7b15-11f1-a… | 2026-07-08 21:42 | 31m | — | 1.0/5 | 48.7% | Needs Improvement | +28.7 | 1.56 | 2.81 | 2.50 | 3.57 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 7933f098-7b15-11f1-a…1 | 2026-07-08 21:39 | 13m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 42716252-7b15-11f1-9…1 | 2026-07-08 21:37 | 37m | WiFi Connectivity | 3.8/5 | 92.2% | Meets / Exceeds | +16.2 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| fc725be0-7b13-11f1-b… | 2026-07-08 21:28 | 6m | Account/Billing | 1.8/5 | 7.5% | Needs Improvement | -28.5 | 0.00 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | Unresolved | ⚠ Flagged | |
| fc725be0-7b13-11f1-b… | 2026-07-08 21:28 | 6m | Account/Billing | 1.8/5 | 7.5% | Needs Improvement | -28.5 | 0.00 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | Unresolved | ⚠ Flagged | |
| 65da478e-7b12-11f1-b… | 2026-07-08 21:17 | 20m | Speed/Performance | 2.2/5 | 33.0% | Needs Improvement | -11.0 | 0.00 | 2.81 | 2.50 | 4.29 | 0.00 | 0.71 | Unresolved | ||
| a1e7d60c-7b11-11f1-a…1 | 2026-07-08 21:11 | 26m | Password/Login | 2.8/5 | 80.0% | Developing | +24.0 | 3.12 | 5.00 | 3.75 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 63d86f48-7b11-11f1-b…2 | 2026-07-08 21:10 | 83m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (6 halluc., 2 garbled) | |
| 63d86f48-7b11-11f1-b…2 | 2026-07-08 21:10 | 83m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (6 halluc., 2 garbled) | |
| 0b3d0472-7b0f-11f1-8…1 | 2026-07-08 20:53 | 9m | Router Setup | 2.8/5 | 71.5% | Developing | +15.5 | 4.06 | 2.19 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 778d650c-7b0c-11f1-a… | 2026-07-08 20:34 | 21m | Internet/WAN Setup | 2.8/5 | 9.9% | Needs Improvement | -46.1 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 0.71 | Unresolved | ||
| 3213257a-7b0c-11f1-b… | 2026-07-08 20:32 | 19m | WiFi Connectivity | 1.8/5 | 7.3% | Needs Improvement | -28.7 | 0.00 | 0.00 | 1.25 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 0ac929ba-7b0c-11f1-9… | 2026-07-08 20:31 | 25m | WiFi Connectivity | 4.3/5 | 91.9% | Meets / Exceeds | +5.9 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 0a656a7e-7b0c-11f1-a… | 2026-07-08 20:31 | 67m | WiFi Connectivity | 1.8/5 | 23.7% | Needs Improvement | -12.3 | 1.56 | 0.00 | 2.50 | 1.07 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc., 2 garbled) | |
| 5dc8056a-7b0b-11f1-8… | 2026-07-08 20:26 | 13m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | |
| c4471f34-7b0a-11f1-9… | 2026-07-08 20:22 | 15m | Password/Login | 2.2/5 | 43.7% | Needs Improvement | -0.3 | 1.25 | 0.00 | 3.75 | 4.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 garbled) | |
| c6be8262-7b09-11f1-b… | 2026-07-08 20:15 | 89m | Internet/WAN Setup | 2.8/5 | 86.1% | Meets / Exceeds | +30.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| e470e422-7b08-11f1-8… | 2026-07-08 20:09 | 103m | Internet/WAN Setup | 1.8/5 | 30.4% | Needs Improvement | -5.5 | 2.19 | 1.56 | 0.00 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (5 halluc., 1 garbled) | |
| be354638-7b06-11f1-b… | 2026-07-08 19:53 | 34m | WiFi Connectivity | 2.8/5 | 43.8% | Needs Improvement | -12.2 | 2.81 | 0.94 | 1.25 | 5.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| 9abcfed0-7b06-11f1-8… | 2026-07-08 19:52 | 46m | Password/Login | 4.0/5 | 89.5% | Meets / Exceeds | +9.5 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 2.14 | Successful Resolution | ||
| a8b1165e-7b04-11f1-8… | 2026-07-08 19:38 | 118m | Router Setup | 2.6/5 | 21.4% | Needs Improvement | -30.6 | 0.94 | 0.94 | 0.00 | 4.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (4 halluc., 1 garbled) | |
| c3091ea8-7b03-11f1-9… | 2026-07-08 19:32 | 35m | WiFi Connectivity | 2.8/5 | 64.0% | Needs Improvement | +8.0 | 2.19 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 610daac0-7b03-11f1-a… | 2026-07-08 19:29 | 11m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 3dee8c3a-7b03-11f1-a… | 2026-07-08 19:28 | 10m | Password/Login | 3.8/5 | 72.0% | Developing | -4.0 | 1.56 | 4.06 | 5.00 | 5.00 | 5.00 | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 22f798fe-7b03-11f1-a… | 2026-07-08 19:28 | 6m | Unknown | 1.5/5 | 26.1% | Needs Improvement | -3.9 | 0.00 | 0.00 | 2.50 | 2.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 1960aee8-7b03-11f1-b… | 2026-07-08 19:27 | 5m | Feature Question | 4.4/5 | 89.8% | Meets / Exceeds | +1.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 7d854f10-7b02-11f1-8… | 2026-07-08 19:23 | 24m | WiFi Connectivity | 3.7/5 | 93.5% | Meets / Exceeds | +19.4 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 68d54d2c-7b02-11f1-8… | 2026-07-08 19:22 | 30m | Router Setup | 3.4/5 | 74.4% | Developing | +6.4 | 5.00 | 3.12 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| f7ff4d14-7b01-11f1-a… | 2026-07-08 19:19 | 5m | Feature Question | 2.8/5 | 15.8% | Needs Improvement | -40.2 | 0.00 | 0.94 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 321ed164-7b01-11f1-8… | 2026-07-08 19:14 | 10m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| c486290a-7aff-11f1-9… | 2026-07-08 19:03 | 13m | Password/Login | 2.2/5 | 34.3% | Needs Improvement | -9.7 | 0.62 | 0.94 | 3.75 | 3.57 | N/A | 0.71 | Unresolved | ||
| aed76bb4-7aff-11f1-b… | 2026-07-08 19:03 | 39m | WiFi Connectivity | 2.8/5 | 52.5% | Needs Improvement | -3.5 | 2.19 | 3.12 | 2.50 | 4.00 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 3aec5868-7aff-11f1-8… | 2026-07-08 19:00 | 33m | Password/Login | 1.8/5 | 60.8% | Needs Improvement | +24.8 | 5.00 | 0.94 | 2.50 | 4.00 | N/A | 0.71 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 241d1ee2-7aff-11f1-b… | 2026-07-08 18:59 | 10m | Password/Login | 3.9/5 | 81.0% | Developing | +3.0 | 3.12 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 899d4c70-7afe-11f1-a… | 2026-07-08 18:55 | 12m | Internet/WAN Setup | 3.0/5 | 19.9% | Needs Improvement | -40.1 | 2.19 | 0.94 | 0.00 | 1.00 | 0.00 | 0.00 | Partial Resolution | ||
| 88c4d3f0-7afd-11f1-a… | 2026-07-08 18:47 | 20m | Escalation Request | 1.8/5 | 22.3% | Needs Improvement | -13.7 | 0.00 | 0.00 | 1.25 | 1.43 | 5.00 | 2.14 | Unresolved | ||
| 88c4d3f0-7afd-11f1-a… | 2026-07-08 18:47 | 20m | Escalation Request | 1.8/5 | 22.3% | Needs Improvement | -13.7 | 0.00 | 0.00 | 1.25 | 1.43 | 5.00 | 2.14 | Unresolved | ||
| e106ec70-7afc-11f1-8… | 2026-07-08 18:43 | 29m | Router Setup | 2.8/5 | 56.9% | Needs Improvement | +0.9 | 2.19 | 2.81 | 2.50 | 4.00 | 4.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| e106ec70-7afc-11f1-8… | 2026-07-08 18:43 | 29m | Router Setup | 2.8/5 | 56.9% | Needs Improvement | +0.9 | 2.19 | 2.81 | 2.50 | 4.00 | 4.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 441ae772-7afc-11f1-9… | 2026-07-08 18:38 | 14m | Router Setup | 2.5/5 | 40.6% | Needs Improvement | -9.4 | 0.94 | 2.81 | 2.50 | 2.86 | N/A | 1.79 | Ownership Gap | ||
| c84e8adc-7afa-11f1-a… | 2026-07-08 18:28 | 27m | Password/Login | 4.0/5 | 76.5% | Developing | -3.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged | |
| c11d0b44-7afa-11f1-a… | 2026-07-08 18:28 | 6m | Password/Login | 1.3/5 | 11.5% | Needs Improvement | -14.5 | 1.56 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 98b06de0-7afa-11f1-b… | 2026-07-08 18:26 | 29m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 0.71 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 7b42e9c8-7af9-11f1-9… | 2026-07-08 18:18 | 18m | Internet/WAN Setup | 1.1/5 | 3.8% | Needs Improvement | -18.2 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| ddd5bb8e-7af8-11f1-9… | 2026-07-08 18:14 | 42m | WiFi Connectivity | 2.8/5 | 79.6% | Developing | +23.6 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 1.43 | Successful Resolution | ||
| d570d21c-7af8-11f1-b… | 2026-07-08 18:14 | 8m | WiFi Connectivity | 2.8/5 | 19.0% | Needs Improvement | -37.0 | 0.00 | 0.00 | 3.75 | 1.00 | N/A | 1.43 | Unresolved | ⚠ Flagged | |
| bb98b9c6-7af4-11f1-8… | 2026-07-08 17:44 | 9m | Feature Question | 2.8/5 | 30.1% | Needs Improvement | -25.9 | 0.00 | 0.00 | 2.50 | 3.00 | 5.00 | 1.79 | Unresolved | ||
| 9c996d22-7af4-11f1-b… | 2026-07-08 17:44 | 10m | Password/Login | 1.4/5 | 9.9% | Needs Improvement | -18.1 | 0.62 | 0.00 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ||
| 8d40aae6-7af1-11f1-8… | 2026-07-08 17:22 | 40m | WiFi Connectivity | 1.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ||
| 8c0dcd18-7aef-11f1-9… | 2026-07-08 17:07 | 5m | Internet/WAN Setup | 2.8/5 | 2.1% | Needs Improvement | -53.9 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 463fae1e-7aef-11f1-b… | 2026-07-08 17:05 | 7m | Internet/WAN Setup | 2.6/5 | 10.8% | Needs Improvement | -41.2 | 0.62 | 0.00 | 0.00 | 2.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 garbled) | |
| 318c9c48-7aef-11f1-9… | 2026-07-08 17:05 | 15m | Feature Question | 2.9/5 | 100.0% | Meets / Exceeds | +42.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged | |
| 8cbe8f30-7aeb-11f1-9… | 2026-07-08 16:39 | 8m | Router Setup | 2.8/5 | 73.6% | Developing | +17.6 | 3.12 | 4.06 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 5e04ef2c-7aeb-11f1-a… | 2026-07-08 16:37 | 16m | Internet/WAN Setup | 4.7/5 | 100.0% | Meets / Exceeds | +6.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| ee740fa8-7aea-11f1-a… | 2026-07-08 16:34 | 23m | WiFi Connectivity | 2.7/5 | 52.6% | Needs Improvement | -1.4 | 1.56 | 2.19 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ||
| ee740fa8-7aea-11f1-a… | 2026-07-08 16:34 | 23m | WiFi Connectivity | 2.7/5 | 52.6% | Needs Improvement | -1.4 | 1.56 | 2.19 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ||
| 0e4c7532-7aea-11f1-9… | 2026-07-08 16:28 | 68m | Internet/WAN Setup | 3.2/5 | 93.1% | Meets / Exceeds | +29.1 | 5.00 | 3.44 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 41d3651a-7ae9-11f1-a… | 2026-07-08 16:22 | 6m | Router Setup | 3.6/5 | 46.2% | Needs Improvement | -25.8 | 0.62 | 0.00 | 5.00 | 5.00 | N/A | 3.93 | Unresolved | ||
| 41d3651a-7ae9-11f1-a… | 2026-07-08 16:22 | 6m | Router Setup | 3.6/5 | 46.2% | Needs Improvement | -25.8 | 0.62 | 0.00 | 5.00 | 5.00 | N/A | 3.93 | Unresolved | ||
| 009cd91a-7ae8-11f1-b… | 2026-07-08 16:13 | 54m | Hardware Fault | 2.8/5 | 78.9% | Developing | +22.9 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| c2cc99cc-7ae7-11f1-b… | 2026-07-08 16:12 | 7m | Speed/Performance | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 2d51df4c-7ae7-11f1-9… | 2026-07-08 16:07 | 14m | Router Setup | 3.0/5 | 80.8% | Developing | +20.8 | 5.00 | 1.56 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 76247e1a-7ae6-11f1-b… | 2026-07-08 16:02 | 35m | WiFi Connectivity | 2.8/5 | 64.6% | Needs Improvement | +8.6 | 4.06 | 1.56 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 2b9c8c84-7ae6-11f1-a… | 2026-07-08 16:00 | 7m | Router Setup | 2.8/5 | 42.0% | Needs Improvement | -14.0 | 0.00 | 1.88 | 3.75 | 3.50 | N/A | 4.29 | Unresolved | ||
| 1b2f0846-7ae5-11f1-9… | 2026-07-08 15:53 | 9m | Password/Login | 2.8/5 | 26.4% | Needs Improvement | -29.6 | 1.25 | 4.06 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 072d5dbc-7ae4-11f1-b… | 2026-07-08 15:45 | 12m | Internet/WAN Setup | 1.1/5 | 3.3% | Needs Improvement | -18.7 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| fb3f2634-7ae3-11f1-b… | 2026-07-08 15:45 | 10m | General Inquiry | 3.0/5 | 43.1% | Needs Improvement | -16.9 | 2.50 | 0.94 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| b4b4afa0-7ae2-11f1-8… | 2026-07-08 15:35 | 27m | WiFi Connectivity | 2.8/5 | 60.0% | Needs Improvement | +4.0 | 3.44 | 0.94 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ||
| 88fd07c8-7ae1-11f1-b… | 2026-07-08 15:27 | 5m | WiFi Connectivity | 3.3/5 | 24.2% | Needs Improvement | -41.8 | 0.00 | 1.88 | 3.75 | 1.00 | N/A | 0.00 | Unresolved | ||
| a3385a12-7ae0-11f1-b… | 2026-07-08 15:21 | 25m | Router Setup | 3.4/5 | 95.8% | Meets / Exceeds | +27.8 | 4.38 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc., 3 garbled) | |
| 77ec68fe-7adf-11f1-b… | 2026-07-08 15:12 | 13m | Speed/Performance | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 51fe7e3e-7adf-11f1-9… | 2026-07-08 15:11 | 5m | Router Setup | 3.9/5 | 85.6% | Meets / Exceeds | +7.6 | 4.06 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| 15153b16-7adf-11f1-9… | 2026-07-08 15:09 | 48m | Internet/WAN Setup | 2.8/5 | 95.8% | Meets / Exceeds | +39.8 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| fe4fa330-7ade-11f1-8… | 2026-07-08 15:09 | 18m | WiFi Connectivity | 4.8/5 | 100.0% | Meets / Exceeds | +4.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 050a68be-7ade-11f1-a… | 2026-07-08 15:02 | 7m | Feature Question | 3.0/5 | 53.3% | Needs Improvement | -6.7 | 2.19 | 2.19 | 3.75 | 4.00 | N/A | 1.43 | Partial Resolution | ||
| b784b194-7add-11f1-b… | 2026-07-08 15:00 | 7m | Guest Network | 2.9/5 | 41.7% | Needs Improvement | -16.3 | 1.25 | 3.75 | 2.50 | 2.50 | N/A | 0.00 | Unresolved | ||
| 59a20b9e-7add-11f1-9… | 2026-07-08 14:57 | 28m | Router Setup | 4.6/5 | 95.8% | Meets / Exceeds | +3.8 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 0abe0bf4-7add-11f1-a… | 2026-07-08 14:55 | 16m | WiFi Connectivity | 1.0/5 | 33.1% | Needs Improvement | +13.1 | 1.56 | 0.94 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ||
| c24f7678-7adc-11f1-a… | 2026-07-08 14:53 | 16m | WiFi Connectivity | 2.8/5 | 72.6% | Developing | +16.6 | 4.06 | 5.00 | 3.75 | 4.00 | 0.00 | 2.50 | Partial Resolution | ||
| 0d697d3a-7ad7-11f1-8… | 2026-07-08 14:12 | 23m | WiFi Connectivity | 1.6/5 | 72.9% | Developing | +40.9 | 4.06 | 3.44 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 3112a9c4-7ad6-11f1-b… | 2026-07-08 14:06 | 39m | WiFi Connectivity | 3.6/5 | 82.8% | Developing | +10.8 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (8 halluc., 5 garbled) | |
| 3112a9c4-7ad6-11f1-b… | 2026-07-08 14:06 | 39m | WiFi Connectivity | 3.6/5 | 82.8% | Developing | +10.8 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (8 halluc., 5 garbled) | |
| 1267610e-7ad6-11f1-9… | 2026-07-08 14:05 | 15m | Internet/WAN Setup | 2.8/5 | 49.0% | Needs Improvement | -7.0 | 1.56 | 0.94 | 2.50 | 4.00 | 5.00 | 3.21 | Partial Resolution | ||
| 06fd69a8-7ad6-11f1-9… | 2026-07-08 14:05 | 10m | Feature Question | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| fc41b0ac-7ad3-11f1-9… | 2026-07-08 13:50 | 38m | WiFi Connectivity | 2.9/5 | 57.1% | Needs Improvement | -0.9 | 3.44 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 8b43aee6-7ad3-11f1-8… | 2026-07-08 13:47 | 18m | Internet/WAN Setup | 3.6/5 | 93.5% | Meets / Exceeds | +21.4 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| d76448cc-7ad2-11f1-b… | 2026-07-08 13:42 | 23m | Router Setup | 2.8/5 | 82.6% | Developing | +26.6 | 4.06 | 2.50 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 6bfc72e4-7ad2-11f1-8… | 2026-07-08 13:39 | 6m | Router Setup | 1.6/5 | 24.4% | Needs Improvement | -7.6 | 1.56 | 2.81 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c79b973e-7ad1-11f1-b… | 2026-07-08 13:34 | 5m | Internet/WAN Setup | 2.8/5 | 16.7% | Needs Improvement | -39.3 | 0.62 | 0.94 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| bdda22ca-7ad0-11f1-8… | 2026-07-08 13:27 | 36m | Router Setup | 1.8/5 | 77.7% | Developing | +41.7 | 4.06 | 2.50 | 5.00 | 4.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 65b68dd2-7ac5-11f1-9… | 2026-07-08 12:06 | 40m | Hardware Fault | 3.1/5 | 79.5% | Developing | +17.6 | 4.06 | 3.12 | 3.75 | 5.00 | 5.00 | 3.21 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 65b68dd2-7ac5-11f1-9… | 2026-07-08 12:06 | 40m | Hardware Fault | 3.1/5 | 79.5% | Developing | +17.6 | 4.06 | 3.12 | 3.75 | 5.00 | 5.00 | 3.21 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 431615d0-7ac1-11f1-8… | 2026-07-08 11:36 | 25m | Password/Login | 4.6/5 | 77.1% | Developing | -14.9 | 3.44 | 2.19 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 38b9ab60-7ab2-11f1-b… | 2026-07-08 09:48 | 9m | Feature Question | 4.5/5 | 84.2% | Developing | -5.8 | 3.12 | 5.00 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 22ddbc58-7aaa-11f1-9…1 | 2026-07-08 08:50 | 27m | Router Setup | 2.8/5 | 55.0% | Needs Improvement | -1.0 | 3.12 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 3cca04ce-7aa9-11f1-8… | 2026-07-08 08:44 | 7m | Feature Question | 2.8/5 | 19.2% | Needs Improvement | -36.8 | 0.62 | 0.62 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| c841f99c-7aa1-11f1-a… | 2026-07-08 07:51 | 43m | Router Setup | 2.9/5 | 71.3% | Developing | +13.3 | 5.00 | 3.12 | 2.50 | 4.00 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| a043c2e4-7a7a-11f1-8… | 2026-07-08 03:10 | 71m | WiFi Connectivity | 1.7/5 | 56.4% | Needs Improvement | +22.4 | 3.12 | 1.88 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| f9cc6480-7a78-11f1-9… | 2026-07-08 02:59 | 26m | Password/Login | 1.2/5 | 3.3% | Needs Improvement | -20.7 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 garbled) | |
| 53cf732a-7a77-11f1-b… | 2026-07-08 02:47 | 52m | WiFi Connectivity | 1.1/5 | 31.2% | Needs Improvement | +9.2 | 1.56 | 1.56 | 2.50 | 1.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (6 halluc.) | |
| 2cd68d18-7a76-11f1-a… | 2026-07-08 02:39 | 6m | General Inquiry | 1.8/5 | — | — | — | N/A | N/A | N/A | N/A | N/A | N/A | — | ⚠ Flagged | |
| bb64edc4-7a74-11f1-b… | 2026-07-08 02:28 | 28m | Internet/WAN Setup | 2.7/5 | 49.4% | Needs Improvement | -4.6 | 2.19 | 1.88 | 3.75 | 3.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 7f114d38-7a72-11f1-a… | 2026-07-08 02:12 | 40m | Router Setup | 2.8/5 | 93.8% | Meets / Exceeds | +37.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| a20a0de2-7a6e-11f1-9… | 2026-07-08 01:45 | 14m | Feature Question | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 4785d086-7a6e-11f1-9… | 2026-07-08 01:42 | 29m | WiFi Connectivity | 2.8/5 | 63.7% | Needs Improvement | +7.7 | 1.25 | 2.81 | 5.00 | 5.00 | N/A | 4.29 | Unresolved | ||
| 3bd6c2fe-7a6e-11f1-9… | 2026-07-08 01:42 | 19m | General Inquiry | 1.1/5 | 100.0% | Meets / Exceeds | +78.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| aa56c036-7a6d-11f1-8… | 2026-07-08 01:38 | 13m | Off-Topic | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 7307eb42-7a6c-11f1-b… | 2026-07-08 01:29 | 60m | Port Forwarding | 1.8/5 | 39.7% | Needs Improvement | +3.7 | 2.50 | 2.19 | 0.00 | 4.00 | N/A | 0.00 | Partial Resolution | ||
| 2865d612-7a6c-11f1-a… | 2026-07-08 01:27 | 60m | WiFi Connectivity | 3.7/5 | 74.2% | Developing | +0.2 | 5.00 | 1.56 | 3.75 | 3.57 | N/A | 4.29 | Partial Resolution | ||
| 86b7409e-7a6b-11f1-8… | 2026-07-08 01:22 | 19m | Feature Question | 2.8/5 | 21.5% | Needs Improvement | -34.5 | 0.62 | 0.00 | 2.50 | 1.50 | N/A | 1.79 | Partial Resolution | ||
| 0ae9607e-7a6a-11f1-a… | 2026-07-08 01:12 | 59m | WiFi Connectivity | 1.6/5 | 83.8% | Developing | +51.8 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (5 halluc., 1 garbled) | |
| 0ae9607e-7a6a-11f1-a… | 2026-07-08 01:12 | 59m | WiFi Connectivity | 1.6/5 | 83.8% | Developing | +51.8 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (5 halluc., 1 garbled) | |
| 67244fa8-7a69-11f1-b… | 2026-07-08 01:07 | 52m | Access Point Mode | 2.8/5 | 72.7% | Developing | +16.7 | 3.44 | 1.56 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| f2e373c2-7a67-11f1-a… | 2026-07-08 00:57 | 11m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| df3c8e68-7a66-11f1-8… | 2026-07-08 00:49 | 20m | WiFi Connectivity | 2.8/5 | 54.8% | Needs Improvement | -1.2 | 2.50 | 1.56 | 2.50 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| df3c8e68-7a66-11f1-8… | 2026-07-08 00:49 | 20m | WiFi Connectivity | 2.8/5 | 54.8% | Needs Improvement | -1.2 | 2.50 | 1.56 | 2.50 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| a7015060-7a66-11f1-8… | 2026-07-08 00:47 | 19m | Internet/WAN Setup | 3.1/5 | 7.5% | Needs Improvement | -54.5 | 0.00 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 60e62826-7a66-11f1-8… | 2026-07-08 00:45 | 30m | Speed/Performance | 2.6/5 | 38.7% | Needs Improvement | -13.3 | 1.56 | 3.44 | 2.50 | 1.50 | 0.00 | 1.79 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 4d2f46d4-7a64-11f1-8… | 2026-07-08 00:31 | 72m | Internet/WAN Setup | 1.4/5 | 38.1% | Needs Improvement | +10.1 | 2.19 | 0.00 | 0.00 | 5.00 | 5.00 | 0.00 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 4d2f46d4-7a64-11f1-8… | 2026-07-08 00:31 | 72m | Internet/WAN Setup | 1.4/5 | 38.1% | Needs Improvement | +10.1 | 2.19 | 0.00 | 0.00 | 5.00 | 5.00 | 0.00 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| c77adb0e-7a61-11f1-8… | 2026-07-08 00:13 | 12m | Off-Topic | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 4d8f284a-7a61-11f1-a… | 2026-07-08 00:09 | 39m | WiFi Connectivity | 1.1/5 | 31.9% | Needs Improvement | +9.9 | 0.94 | 1.56 | 2.50 | 3.00 | 0.00 | 1.79 | Unresolved | ||
| 4d8f284a-7a61-11f1-a… | 2026-07-08 00:09 | 39m | WiFi Connectivity | 1.1/5 | 31.9% | Needs Improvement | +9.9 | 0.94 | 1.56 | 2.50 | 3.00 | 0.00 | 1.79 | Unresolved | ||
| 3d0eb990-7a61-11f1-9… | 2026-07-08 00:09 | 15m | Feature Question | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 626b78fa-7a60-11f1-9… | 2026-07-08 00:03 | 43m | WiFi Connectivity | 2.8/5 | 36.9% | Needs Improvement | -19.1 | 1.56 | 0.94 | 2.50 | 3.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 8b5dc4bc-7a5f-11f1-9… | 2026-07-07 23:57 | 18m | WiFi Connectivity | 1.8/5 | 5.0% | Needs Improvement | -31.0 | 0.00 | 0.00 | 0.00 | 1.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 06e97816-7a5f-11f1-a… | 2026-07-07 23:53 | 8m | Speed/Performance | 2.2/5 | 59.8% | Needs Improvement | +15.8 | 2.19 | 3.44 | 3.75 | 3.57 | N/A | 2.50 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| 8b1be5e0-7a5c-11f1-a… | 2026-07-07 23:35 | 31m | Internet/WAN Setup | 2.8/5 | 16.9% | Needs Improvement | -39.1 | 0.94 | 2.81 | 0.00 | 0.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| 10b4a882-7a5c-11f1-a… | 2026-07-07 23:32 | 6m | Hardware Fault | 2.8/5 | 97.6% | Meets / Exceeds | +41.6 | 5.00 | 5.00 | 5.00 | 4.29 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| ec1240da-7a5a-11f1-b… | 2026-07-07 23:23 | 60m | — | 1.0/5 | 94.8% | Meets / Exceeds | +74.8 | 5.00 | 5.00 | 3.75 | 5.00 | 5.00 | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 094690da-7a5a-11f1-8… | 2026-07-07 23:17 | 6m | Hardware Fault | 2.2/5 | 52.0% | Needs Improvement | +8.0 | 0.62 | 3.12 | 3.75 | 3.57 | N/A | 4.29 | Unresolved | ||
| 6e3c78d2-7a56-11f1-a… | 2026-07-07 22:51 | 85m | WiFi Connectivity | 1.1/5 | 2.1% | Needs Improvement | -19.9 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (3 halluc., 2 garbled) | |
| 6e3c78d2-7a56-11f1-a… | 2026-07-07 22:51 | 85m | WiFi Connectivity | 1.1/5 | 2.1% | Needs Improvement | -19.9 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (3 halluc., 2 garbled) | |
| 9db52a56-7a55-11f1-8… | 2026-07-07 22:45 | 14m | Hardware Fault | 2.7/5 | 41.6% | Needs Improvement | -12.4 | 1.56 | 3.12 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ||
| 6637ccbe-7a55-11f1-b… | 2026-07-07 22:44 | 32m | WiFi Connectivity | 2.8/5 | 36.2% | Needs Improvement | -19.8 | 2.81 | 0.94 | 0.00 | 4.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| 41d35646-7a54-11f1-8… | 2026-07-07 22:36 | 7m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 0dafc8dc-7a53-11f1-8… | 2026-07-07 22:27 | 18m | Hardware Fault | 1.3/5 | 26.7% | Needs Improvement | +0.7 | 2.50 | 0.00 | 0.00 | 3.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| d1f36e48-7a52-11f1-9… | 2026-07-07 22:25 | 8m | Hardware Fault | 2.8/5 | 36.2% | Needs Improvement | -19.8 | 1.56 | 1.88 | 1.25 | 4.00 | N/A | 0.00 | Partial Resolution | ||
| ee902b46-7a51-11f1-a… | 2026-07-07 22:19 | 32m | Internet/WAN Setup | 2.8/5 | 53.7% | Needs Improvement | -2.3 | 2.19 | 0.94 | 2.50 | 3.57 | 5.00 | 4.29 | Partial Resolution | ||
| b8a02a2e-7a4f-11f1-9… | 2026-07-07 22:03 | 7m | WiFi Connectivity | 2.8/5 | 60.4% | Needs Improvement | +4.4 | 1.25 | 2.19 | 3.75 | 5.00 | 5.00 | 3.93 | Unresolved | ||
| 70d0d338-7a4f-11f1-a… | 2026-07-07 22:01 | 11m | Hardware Fault | 2.8/5 | 24.2% | Needs Improvement | -31.8 | 0.00 | 1.88 | 1.25 | 3.50 | N/A | 0.00 | Unresolved | ||
| fe5b0442-7a4c-11f1-a… | 2026-07-07 21:44 | 40m | WiFi Connectivity | 2.4/5 | 48.8% | Needs Improvement | +0.8 | 3.12 | 2.50 | 2.50 | 3.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 948ce170-7a4c-11f1-a… | 2026-07-07 21:41 | 20m | Internet/WAN Setup | 2.8/5 | 76.5% | Developing | +20.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| a7faafd6-7a4b-11f1-b… | 2026-07-07 21:34 | 12m | Router Setup | 2.9/5 | 67.6% | Needs Improvement | +9.6 | 3.44 | 0.94 | 5.00 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| 5d1e7cc2-7a4b-11f1-b… | 2026-07-07 21:32 | 60m | Password/Login | 2.8/5 | 55.5% | Needs Improvement | -0.5 | 4.06 | 1.56 | 1.25 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| 17fa74de-7a4b-11f1-8… | 2026-07-07 21:30 | 17m | Internet/WAN Setup | 2.8/5 | 40.1% | Needs Improvement | -15.9 | 2.19 | 4.06 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 2986df96-7a49-11f1-a… | 2026-07-07 21:16 | 49m | Internet/WAN Setup | 1.8/5 | 32.5% | Needs Improvement | -3.5 | 0.94 | 0.94 | 2.50 | 4.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 1e04707a-7a49-11f1-8… | 2026-07-07 21:16 | 7m | Password/Login | 4.3/5 | 91.7% | Meets / Exceeds | +5.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| eba3bb86-7a48-11f1-8… | 2026-07-07 21:15 | 31m | WiFi Connectivity | 2.8/5 | 25.7% | Needs Improvement | -30.3 | 1.56 | 2.50 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 175290b4-7a48-11f1-a… | 2026-07-07 21:09 | 5m | Unknown | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | N/A | Unresolved | ⚠ Flagged | |
| 1093c16c-7a48-11f1-a… | 2026-07-07 21:08 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 0bdfe55c-7a47-11f1-a… | 2026-07-07 21:01 | 27m | Speed/Performance | 3.0/5 | 65.5% | Needs Improvement | +5.5 | 3.12 | 2.81 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 66ccd372-7a46-11f1-a… | 2026-07-07 20:57 | 9m | Router Setup | 2.7/5 | 37.5% | Needs Improvement | -16.5 | 0.62 | 1.88 | 2.50 | 5.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 0d953c14-7a45-11f1-8… | 2026-07-07 20:47 | 126m | Speed/Performance | 1.1/5 | 46.3% | Needs Improvement | +24.3 | 1.56 | 1.56 | 2.50 | 5.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (9 halluc., 1 garbled) | |
| 0d953c14-7a45-11f1-8… | 2026-07-07 20:47 | 126m | Speed/Performance | 1.1/5 | 46.3% | Needs Improvement | +24.3 | 1.56 | 1.56 | 2.50 | 5.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (9 halluc., 1 garbled) | |
| d49c7526-7a44-11f1-b… | 2026-07-07 20:45 | 38m | Router Setup | 2.8/5 | 84.7% | Developing | +28.7 | 5.00 | 1.56 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 56614dd0-7a44-11f1-a… | 2026-07-07 20:42 | 23m | Internet/WAN Setup | 2.7/5 | 40.2% | Needs Improvement | -13.8 | 1.56 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 23375594-7a44-11f1-8… | 2026-07-07 20:40 | 6m | Account/Billing | 2.8/5 | 16.9% | Needs Improvement | -39.1 | 0.00 | 0.94 | 0.00 | 1.00 | 4.00 | 1.07 | Unresolved | ⚠ Flagged | |
| 23375594-7a44-11f1-8… | 2026-07-07 20:40 | 6m | Account/Billing | 2.8/5 | 16.9% | Needs Improvement | -39.1 | 0.00 | 0.94 | 0.00 | 1.00 | 4.00 | 1.07 | Unresolved | ⚠ Flagged | |
| d5f3803c-7a43-11f1-8… | 2026-07-07 20:38 | 7m | Internet/WAN Setup | 2.8/5 | 27.6% | Needs Improvement | -28.4 | 0.00 | 0.00 | 3.75 | 2.86 | N/A | 2.50 | Unresolved | ||
| 918dfb34-7a43-11f1-b… | 2026-07-07 20:36 | 51m | WiFi Connectivity | 3.4/5 | 100.0% | Meets / Exceeds | +32.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 2091f976-7a43-11f1-b… | 2026-07-07 20:33 | 14m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 54b818ee-7a42-11f1-b… | 2026-07-07 20:27 | 11m | WiFi Connectivity | 2.8/5 | 69.0% | Needs Improvement | +12.9 | 2.19 | 4.06 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ||
| 3e5b3a5e-7a42-11f1-b… | 2026-07-07 20:27 | 31m | Hardware Fault | 2.6/5 | 53.0% | Needs Improvement | +0.9 | 2.19 | 0.94 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ||
| 15e39686-7a40-11f1-b… | 2026-07-07 20:11 | 43m | Router Setup | 3.3/5 | 69.4% | Needs Improvement | +3.4 | 4.06 | 1.56 | 3.75 | 4.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 7eec8b7a-7a3f-11f1-8… | 2026-07-07 20:07 | 5m | Account/Billing | 2.2/5 | 54.2% | Needs Improvement | +10.2 | 2.50 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged | |
| 19fdfbfe-7a3f-11f1-a… | 2026-07-07 20:04 | 13m | Hardware Fault | 1.5/5 | 3.8% | Needs Improvement | -26.2 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 8a570d7e-7a3e-11f1-9… | 2026-07-07 20:00 | 31m | WiFi Connectivity | 3.9/5 | 49.7% | Needs Improvement | -28.3 | 1.56 | 2.19 | 2.50 | 4.00 | N/A | 3.57 | Unresolved | ||
| 437beae6-7a3e-11f1-8… | 2026-07-07 19:58 | 36m | WiFi Connectivity | 2.8/5 | 74.7% | Developing | +18.7 | 4.06 | 2.19 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| 0f204828-7a3e-11f1-8… | 2026-07-07 19:57 | 6m | Escalation Request | 1.8/5 | 69.2% | Needs Improvement | +33.2 | 5.00 | 0.00 | 3.75 | 5.00 | 4.00 | 2.50 | Successful Resolution | ||
| 0f204828-7a3e-11f1-8… | 2026-07-07 19:57 | 6m | Escalation Request | 1.8/5 | 69.2% | Needs Improvement | +33.2 | 5.00 | 0.00 | 3.75 | 5.00 | 4.00 | 2.50 | Successful Resolution | ||
| 432463a4-7a3c-11f1-a… | 2026-07-07 19:44 | 105m | WiFi Connectivity | 2.6/5 | 39.9% | Needs Improvement | -12.1 | 2.19 | 0.94 | 0.00 | 3.57 | 4.00 | 2.14 | Appropriate Escalation | ⚠ Flagged (7 halluc.) | |
| 432463a4-7a3c-11f1-a… | 2026-07-07 19:44 | 105m | WiFi Connectivity | 2.6/5 | 39.9% | Needs Improvement | -12.1 | 2.19 | 0.94 | 0.00 | 3.57 | 4.00 | 2.14 | Appropriate Escalation | ⚠ Flagged (7 halluc.) | |
| 6a7d633e-7a3b-11f1-8… | 2026-07-07 19:38 | 5m | Hardware Fault | 1.8/5 | 57.1% | Needs Improvement | +21.1 | 0.00 | N/A | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 5c98fa6c-7a3b-11f1-a… | 2026-07-07 19:38 | 12m | Speed/Performance | 2.8/5 | 11.7% | Needs Improvement | -44.3 | 0.62 | 0.00 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ||
| 583e0dcc-7a3b-11f1-b… | 2026-07-07 19:37 | 15m | WiFi Connectivity | 2.8/5 | 23.2% | Needs Improvement | -32.8 | 0.62 | 0.00 | 2.50 | 2.50 | N/A | 1.07 | Unresolved | ||
| c76deb5a-7a3a-11f1-b… | 2026-07-07 19:33 | 25m | Router Setup | 3.6/5 | 64.0% | Needs Improvement | -8.0 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ||
| 6d8fbbae-7a3a-11f1-b… | 2026-07-07 19:31 | 7m | Internet/WAN Setup | 4.0/5 | 69.2% | Needs Improvement | -10.8 | 2.19 | 2.81 | 3.75 | 5.00 | 5.00 | 4.29 | Partial Resolution | ||
| c2bd8148-7a39-11f1-9… | 2026-07-07 19:26 | 7m | Password/Login | 2.8/5 | 76.8% | Developing | +20.8 | 3.75 | 3.12 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 7f9ad9a8-7a37-11f1-8… | 2026-07-07 19:10 | 24m | WiFi Connectivity | 2.2/5 | 19.1% | Needs Improvement | -24.9 | 0.62 | 2.81 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ||
| cff55308-7a35-11f1-8… | 2026-07-07 18:58 | 12m | Internet/WAN Setup | 2.8/5 | 78.7% | Developing | +22.7 | 4.06 | 3.44 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 4b672aee-7a35-11f1-8… | 2026-07-07 18:54 | 67m | WiFi Connectivity | 1.8/5 | 45.8% | Needs Improvement | +9.8 | 2.50 | 1.56 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| b8e483ba-7a34-11f1-b… | 2026-07-07 18:50 | 16m | Escalation Request | 2.8/5 | 65.0% | Needs Improvement | +9.0 | 1.25 | 3.75 | 2.50 | 5.00 | 5.00 | 5.00 | Appropriate Escalation | ||
| b8e483ba-7a34-11f1-b… | 2026-07-07 18:50 | 16m | Escalation Request | 2.8/5 | 65.0% | Needs Improvement | +9.0 | 1.25 | 3.75 | 2.50 | 5.00 | 5.00 | 5.00 | Appropriate Escalation | ||
| 77d459ae-7a34-11f1-b… | 2026-07-07 18:48 | 20m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 7f279560-7a32-11f1-a… | 2026-07-07 18:34 | 86m | WiFi Connectivity | 1.8/5 | 39.6% | Needs Improvement | +3.6 | 1.56 | 1.56 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 185de0e8-7a30-11f1-b… | 2026-07-07 18:17 | 41m | WiFi Connectivity | 3.7/5 | 86.1% | Meets / Exceeds | +12.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 02b16db0-7a2f-11f1-a… | 2026-07-07 18:09 | 8m | Router Setup | 3.9/5 | 0.0% | Needs Improvement | -78.0 | 0.00 | 0.00 | 5.00 | 3.50 | N/A | 1.79 | Unresolved | ⚠ | |
| 6ff99c40-7a2e-11f1-8… | 2026-07-07 18:05 | 5m | Router Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| a1e8402e-7a2b-11f1-8… | 2026-07-07 17:45 | 26m | Internet/WAN Setup | 1.5/5 | 8.9% | Needs Improvement | -21.1 | 0.00 | 0.00 | 1.25 | 1.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 7b61f98e-7a28-11f1-a… | 2026-07-07 17:22 | 7m | WiFi Connectivity | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.94 | 0.00 | 1.50 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 6426a79c-7a28-11f1-b… | 2026-07-07 17:22 | 26m | WiFi Connectivity | 2.8/5 | 77.8% | Developing | +21.8 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 0e99a4f0-7a28-11f1-a… | 2026-07-07 17:19 | 46m | WiFi Connectivity | 1.1/5 | 31.9% | Needs Improvement | +9.9 | 0.94 | 0.00 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ||
| 8246348c-7a27-11f1-a… | 2026-07-07 17:15 | 34m | Password/Login | 3.0/5 | 80.8% | Developing | +20.8 | 5.00 | 4.06 | 2.50 | 4.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| e70ccf1c-7a26-11f1-8… | 2026-07-07 17:11 | 8m | General Inquiry | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 048968b2-7a26-11f1-a… | 2026-07-07 17:05 | 42m | WiFi Connectivity | 2.8/5 | 91.9% | Meets / Exceeds | +35.9 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| b01eb192-7a25-11f1-8… | 2026-07-07 17:02 | 9m | Password/Login | 1.1/5 | 19.4% | Needs Improvement | -2.6 | 1.56 | 2.50 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 5d1810ce-7a25-11f1-a… | 2026-07-07 17:00 | 10m | WiFi Connectivity | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| d815f582-7a22-11f1-a… | 2026-07-07 16:42 | 5m | Feature Question | 2.8/5 | 27.6% | Needs Improvement | -28.4 | 0.00 | 0.00 | 3.75 | 2.14 | N/A | 3.57 | Unresolved | ⚠ Flagged | |
| 9001fcec-7a21-11f1-b… | 2026-07-07 16:33 | 6m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 58f84ba8-7a20-11f1-9… | 2026-07-07 16:24 | 40m | Internet/WAN Setup | 1.8/5 | 95.8% | Meets / Exceeds | +59.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| eed42b2a-7a1f-11f1-a… | 2026-07-07 16:21 | 13m | Password/Login | 2.8/5 | 44.1% | Needs Improvement | -11.9 | 1.56 | 0.94 | 2.50 | 3.50 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 garbled) | |
| ab7e8690-7a1f-11f1-8… | 2026-07-07 16:19 | 31m | WiFi Connectivity | 2.0/5 | 58.3% | Needs Improvement | +18.3 | 1.56 | 3.44 | 2.50 | 4.00 | 5.00 | 2.86 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 7c31f0b6-7a1f-11f1-a… | 2026-07-07 16:18 | 73m | WiFi Connectivity | 3.1/5 | 77.7% | Developing | +15.7 | 4.06 | 2.50 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| fb971202-7a1d-11f1-a… | 2026-07-07 16:07 | 6m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| f892acce-7a1d-11f1-b… | 2026-07-07 16:07 | 15m | Router Setup | 2.8/5 | 45.4% | Needs Improvement | -10.6 | 1.25 | 1.88 | 3.75 | 2.50 | N/A | 3.57 | Unresolved | ||
| ecf16cf2-7a1d-11f1-a… | 2026-07-07 16:07 | 73m | Router Setup | 2.8/5 | 33.5% | Needs Improvement | -22.5 | 2.19 | 1.25 | 0.00 | 4.00 | N/A | 0.00 | Unresolved | ||
| c6e1b438-7a1b-11f1-8… | 2026-07-07 15:51 | 5m | Hardware Fault | 1.4/5 | 20.0% | Needs Improvement | -8.0 | 0.00 | 0.94 | 1.25 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| f3cfcfb2-7a1a-11f1-a… | 2026-07-07 15:46 | 17m | Feature Question | 3.5/5 | 83.8% | Developing | +13.8 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| bfe24e6e-7a1a-11f1-8… | 2026-07-07 15:44 | 9m | WiFi Connectivity | 1.1/5 | 6.5% | Needs Improvement | -15.4 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 8ee74f26-7a1a-11f1-a… | 2026-07-07 15:43 | 42m | WiFi Connectivity | 2.0/5 | 100.0% | Meets / Exceeds | +60.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| b931e9fe-7a19-11f1-a… | 2026-07-07 15:37 | 8m | Feature Question | 2.2/5 | 7.5% | Needs Improvement | -36.5 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| b931e9fe-7a19-11f1-a… | 2026-07-07 15:37 | 8m | Feature Question | 2.2/5 | 7.5% | Needs Improvement | -36.5 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| d3833890-7a18-11f1-a… | 2026-07-07 15:30 | 25m | Speed/Performance | 3.4/5 | 49.6% | Needs Improvement | -18.4 | 1.25 | 1.88 | 3.75 | 4.00 | N/A | 3.21 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 3fb59474-7a17-11f1-9… | 2026-07-07 15:19 | 7m | Feature Question | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 3b5ac8a0-7a16-11f1-9… | 2026-07-07 15:12 | 15m | WiFi Connectivity | 4.3/5 | 87.2% | Meets / Exceeds | +1.2 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| b58ebb10-7a14-11f1-8… | 2026-07-07 15:01 | 8m | WiFi Connectivity | 3.0/5 | 39.6% | Needs Improvement | -20.4 | 0.00 | 1.88 | 2.50 | 2.50 | 5.00 | 3.57 | Unresolved | ||
| 50111c7e-7a14-11f1-b… | 2026-07-07 14:58 | 8m | Router Setup | 2.8/5 | 61.5% | Needs Improvement | +5.5 | 2.19 | 3.12 | 3.75 | 4.00 | N/A | 3.21 | Unresolved | ⚠ Flagged (1 halluc.) | |
| d102e558-7a12-11f1-a… | 2026-07-07 14:47 | 7m | Internet/WAN Setup | 2.8/5 | 31.2% | Needs Improvement | -24.8 | 1.56 | 2.81 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| 8e503e04-7a12-11f1-b… | 2026-07-07 14:45 | 8m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 0e4159d2-7a12-11f1-9… | 2026-07-07 14:42 | 11m | Password/Login | 3.5/5 | 32.5% | Needs Improvement | -37.5 | 0.62 | 1.88 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| ab871b58-7a0f-11f1-9… | 2026-07-07 14:25 | 12m | WiFi Connectivity | 2.8/5 | 45.8% | Needs Improvement | -10.2 | 2.50 | 1.56 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| 29a4c96e-7a0f-11f1-8… | 2026-07-07 14:21 | 8m | Hardware Fault | 3.4/5 | 33.7% | Needs Improvement | -34.3 | 0.62 | 3.12 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ||
| cd43fd6e-7a0b-11f1-8… | 2026-07-07 13:57 | 5m | Router Setup | 2.8/5 | 81.9% | Developing | +25.9 | 3.12 | 5.00 | 5.00 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| d100acca-7a08-11f1-a… | 2026-07-07 13:36 | 35m | Router Setup | 3.2/5 | 81.5% | Developing | +17.4 | 4.06 | 3.12 | 5.00 | 4.29 | N/A | 4.29 | Successful Resolution | ||
| bce5212c-7a07-11f1-b… | 2026-07-07 13:28 | 10m | Internet/WAN Setup | 2.8/5 | 31.5% | Needs Improvement | -24.5 | 0.62 | 1.88 | 2.50 | 2.00 | N/A | 1.79 | Unresolved | ||
| 12827112-7a07-11f1-b… | 2026-07-07 13:23 | 9m | — | 1.0/5 | 31.4% | Needs Improvement | +11.3 | 0.62 | 1.88 | 3.75 | 0.00 | N/A | 2.86 | Unresolved | ||
| 7887680a-7a02-11f1-b… | 2026-07-07 12:50 | 26m | Internet/WAN Setup | 2.8/5 | 35.6% | Needs Improvement | -20.4 | 1.56 | 1.56 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ||
| 384c7dd4-7a02-11f1-b… | 2026-07-07 12:48 | 6m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| f880f270-7a01-11f1-8… | 2026-07-07 12:47 | 12m | Router Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 28741986-7a01-11f1-9… | 2026-07-07 12:41 | 14m | Internet/WAN Setup | 3.3/5 | 77.8% | Developing | +11.8 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| bf8253b6-7a00-11f1-b… | 2026-07-07 12:38 | 27m | Internet/WAN Setup | 2.8/5 | 38.9% | Needs Improvement | -17.1 | 2.50 | 0.00 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 5a8a50f4-79ff-11f1-8… | 2026-07-07 12:28 | 14m | WiFi Connectivity | 2.8/5 | 75.5% | Developing | +19.5 | 4.06 | 1.56 | 5.00 | 4.00 | 5.00 | 3.93 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| fee0ba4a-79fe-11f1-9… | 2026-07-07 12:25 | 26m | Router Setup | 4.3/5 | 100.0% | Meets / Exceeds | +14.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| d8c9b8a8-79fd-11f1-b… | 2026-07-07 12:17 | 7m | Internet/WAN Setup | 2.8/5 | 32.9% | Needs Improvement | -23.1 | 0.62 | 1.88 | 3.75 | 2.50 | 0.00 | 1.43 | Unresolved | ||
| aef0fe48-79fc-11f1-9… | 2026-07-07 12:09 | 44m | WiFi Connectivity | 2.6/5 | 29.2% | Needs Improvement | -22.8 | 1.56 | 0.94 | 0.00 | 2.50 | 2.50 | 1.79 | Appropriate Escalation | ⚠ Flagged (4 halluc.) | |
| fb15b6f2-79fb-11f1-a… | 2026-07-07 12:04 | 43m | Speed/Performance | 2.8/5 | 79.7% | Developing | +23.7 | 4.06 | 1.88 | 5.00 | 5.00 | 5.00 | 3.93 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| b7c84f68-79fb-11f1-b… | 2026-07-07 12:02 | 9m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | |
| 831cc026-79f3-11f1-8… | 2026-07-07 11:03 | 36m | Feature Question | 1.8/5 | 36.3% | Needs Improvement | +0.3 | 0.94 | 0.94 | 1.25 | 2.50 | 5.00 | 2.86 | Partial Resolution | ||
| bed7e290-79ed-11f1-a… | 2026-07-07 10:22 | 15m | WiFi Connectivity | 2.3/5 | 70.1% | Developing | +24.1 | 1.56 | 3.44 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 1d62f86a-79ec-11f1-9… | 2026-07-07 10:10 | 6m | Router Setup | 2.8/5 | 41.1% | Needs Improvement | -14.9 | 2.50 | 2.50 | 2.50 | 1.50 | N/A | 0.00 | Successful Resolution | ||
| e57bd260-79ea-11f1-a… | 2026-07-07 10:02 | 32m | WiFi Connectivity | 2.8/5 | 80.5% | Developing | +24.5 | 4.06 | 4.06 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| d1d166f0-79e8-11f1-a… | 2026-07-07 09:47 | 5m | Feature Question | 2.8/5 | 75.0% | Developing | +19.0 | 3.12 | 4.38 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| ad98117a-79e4-11f1-b… | 2026-07-07 09:17 | 18m | Speed/Performance | 2.4/5 | 41.0% | Needs Improvement | -7.0 | 1.56 | 1.88 | 2.50 | 3.00 | N/A | 1.79 | Ownership Gap | ||
| 29e4c9a8-79b3-11f1-b… | 2026-07-07 03:23 | 64m | WiFi Connectivity | 2.8/5 | 83.8% | Developing | +27.8 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (5 halluc., 1 garbled) | |
| 29e4c9a8-79b3-11f1-b… | 2026-07-07 03:23 | 64m | WiFi Connectivity | 2.8/5 | 83.8% | Developing | +27.8 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (5 halluc., 1 garbled) | |
| 25a8d374-79af-11f1-8… | 2026-07-07 02:54 | 11m | Unknown | 1.8/5 | 50.0% | Needs Improvement | +14.0 | N/A | N/A | 2.50 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| d471d9de-79ad-11f1-a… | 2026-07-07 02:44 | 12m | Escalation Request | 2.2/5 | 36.1% | Needs Improvement | -7.9 | 1.25 | 2.50 | 0.00 | 2.86 | 5.00 | 0.00 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| d471d9de-79ad-11f1-a… | 2026-07-07 02:44 | 12m | Escalation Request | 2.2/5 | 36.1% | Needs Improvement | -7.9 | 1.25 | 2.50 | 0.00 | 2.86 | 5.00 | 0.00 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 9856d044-79ad-11f1-b… | 2026-07-07 02:43 | 23m | Password/Login | 3.3/5 | 80.6% | Developing | +14.6 | 5.00 | 2.50 | 2.50 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 9c3d8e4c-79ac-11f1-8… | 2026-07-07 02:36 | 16m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.62 | 0.00 | 2.50 | 5.00 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (5 halluc.) |
| cbb79fa2-79a5-11f1-a… | 2026-07-07 01:47 | 67m | Hardware Fault | 2.8/5 | 45.7% | Needs Improvement | -10.3 | 0.62 | 0.94 | 2.50 | 5.00 | 5.00 | 2.86 | Appropriate Escalation | ⚠ Flagged (3 halluc.) | |
| cbb79fa2-79a5-11f1-a… | 2026-07-07 01:47 | 67m | Hardware Fault | 2.8/5 | 45.7% | Needs Improvement | -10.3 | 0.62 | 0.94 | 2.50 | 5.00 | 5.00 | 2.86 | Appropriate Escalation | ⚠ Flagged (3 halluc.) | |
| d6c52bea-79a4-11f1-a… | 2026-07-07 01:40 | 16m | General Inquiry / Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 0ec63c6a-79a4-11f1-b… | 2026-07-07 01:34 | 90m | WiFi Connectivity | 2.8/5 | 79.0% | Developing | +23.0 | 5.00 | 1.56 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| fdadc240-79a3-11f1-9… | 2026-07-07 01:34 | 5m | Speed/Performance | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| f4ff0bfa-79a2-11f1-b… | 2026-07-07 01:27 | 19m | Hardware Fault | 2.8/5 | 43.0% | Needs Improvement | -13.1 | 1.56 | 2.81 | 3.75 | 2.50 | 0.00 | 1.79 | Partial Resolution | ||
| f4ff0bfa-79a2-11f1-b… | 2026-07-07 01:27 | 19m | Hardware Fault | 2.8/5 | 43.0% | Needs Improvement | -13.1 | 1.56 | 2.81 | 3.75 | 2.50 | 0.00 | 1.79 | Partial Resolution | ||
| 976b6286-79a2-11f1-9… | 2026-07-07 01:24 | 5m | General Inquiry | 1.1/5 | 45.0% | Needs Improvement | +23.0 | N/A | 0.00 | 5.00 | 2.50 | N/A | N/A | Unresolved | ⚠ Flagged | |
| 7d48b8d4-799f-11f1-9… | 2026-07-07 01:02 | 30m | Router Setup | 4.4/5 | 75.7% | Developing | -12.3 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| ffcae93c-799d-11f1-a… | 2026-07-07 00:51 | 10m | Internet/WAN Setup | 3.3/5 | 53.3% | Needs Improvement | -12.7 | 2.19 | 1.88 | 3.75 | 2.50 | N/A | 4.29 | Unresolved | ||
| d896f168-799c-11f1-a… | 2026-07-07 00:43 | 6m | Unknown | 1.0/5 | 100.0% | Meets / Exceeds | +80.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| 7f9b05fe-799c-11f1-a… | 2026-07-07 00:40 | 64m | Router Setup | 1.4/5 | 16.7% | Needs Improvement | -11.3 | 0.94 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (5 halluc.) | |
| ed64c2a6-799b-11f1-b… | 2026-07-07 00:36 | 14m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| c2ba8e1e-799b-11f1-9… | 2026-07-07 00:35 | 9m | Speed/Performance | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| d74d1366-799a-11f1-8… | 2026-07-07 00:28 | 19m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | N/A | Unresolved | ⚠ Flagged | |
| a97d581c-7998-11f1-9… | 2026-07-07 00:13 | 6m | General Inquiry | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| b81e9586-7996-11f1-b… | 2026-07-06 23:59 | 12m | Unknown | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| 8523def2-7996-11f1-8… | 2026-07-06 23:58 | 35m | Router Setup | 1.8/5 | 7.5% | Needs Improvement | -28.5 | 0.00 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| cf0373ee-7995-11f1-8… | 2026-07-06 23:52 | 36m | Internet/WAN Setup | 2.8/5 | 51.1% | Needs Improvement | -4.9 | 4.06 | 0.00 | 2.50 | 4.00 | N/A | 1.07 | Successful Resolution | ||
| 9423db24-7995-11f1-a… | 2026-07-06 23:51 | 40m | Router Setup | 4.3/5 | 88.0% | Meets / Exceeds | +2.0 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| 8cb8c81a-7993-11f1-8… | 2026-07-06 23:36 | 17m | Password/Login | 4.0/5 | 46.0% | Needs Improvement | -34.0 | 1.56 | 0.94 | 5.00 | 3.00 | N/A | 2.14 | Partial Resolution | ||
| c6fac100-7992-11f1-a… | 2026-07-06 23:31 | 18m | Unknown | 1.8/5 | 50.0% | Needs Improvement | +14.0 | N/A | N/A | 2.50 | N/A | N/A | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| bec82bf4-7991-11f1-a… | 2026-07-06 23:23 | 20m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c490abf8-798f-11f1-b… | 2026-07-06 23:09 | 33m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 93364f0e-798f-11f1-9… | 2026-07-06 23:08 | 130m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (8 halluc., 2 garbled) | |
| 8a80f774-798f-11f1-b… | 2026-07-06 23:08 | 30m | WiFi Connectivity | 1.1/5 | 15.8% | Needs Improvement | -6.2 | 0.00 | 0.94 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ||
| 0421704c-798e-11f1-b… | 2026-07-06 22:57 | 91m | WiFi Connectivity | 1.9/5 | 83.3% | Developing | +45.3 | 3.12 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| f85e2b48-798c-11f1-8… | 2026-07-06 22:49 | 25m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 61e3d7d6-798b-11f1-8… | 2026-07-06 22:38 | 38m | Router Setup | 3.3/5 | 44.1% | Needs Improvement | -21.9 | 1.25 | 3.12 | 2.50 | 1.00 | 5.00 | 1.79 | Unresolved | ||
| 091ad938-798b-11f1-9… | 2026-07-06 22:35 | 16m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 56978e78-798a-11f1-a… | 2026-07-06 22:30 | 61m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 1 garbled) |
| e65debd4-7989-11f1-a… | 2026-07-06 22:27 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | N/A | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 61172ac6-7989-11f1-8… | 2026-07-06 22:23 | 17m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 582b57ca-7989-11f1-8… | 2026-07-06 22:23 | 37m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 1.88 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Ownership Gap | ⚠ | ⚠ Flagged (2 halluc.) |
| 06a7e76a-7989-11f1-b… | 2026-07-06 22:21 | 33m | WiFi Connectivity | 3.8/5 | 95.8% | Meets / Exceeds | +19.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| af89d970-7988-11f1-b… | 2026-07-06 22:18 | 18m | Password/Login | 2.8/5 | 81.8% | Developing | +25.8 | 5.00 | 4.06 | 2.50 | 4.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| f39b9df2-7987-11f1-b… | 2026-07-06 22:13 | 9m | General Inquiry | 1.1/5 | 0.0% | Needs Improvement | -22.0 | N/A | 0.00 | 5.00 | N/A | N/A | N/A | Unresolved | ⚠ | ⚠ Flagged |
| 0bdda20e-7986-11f1-b… | 2026-07-06 22:00 | 17m | Hardware Fault | 2.8/5 | 43.2% | Needs Improvement | -12.8 | 0.62 | 1.88 | 3.75 | 5.00 | N/A | 0.71 | Unresolved | ||
| ca88cd4c-7985-11f1-8… | 2026-07-06 21:58 | 20m | Internet/WAN Setup | 2.8/5 | 37.3% | Needs Improvement | -18.7 | 1.25 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 725d60ba-7985-11f1-9… | 2026-07-06 21:55 | 47m | Device Setup | 2.8/5 | 55.5% | Needs Improvement | -0.5 | 4.06 | 0.94 | 2.50 | 3.57 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (4 halluc., 2 garbled) | |
| 138bb7ee-7985-11f1-a… | 2026-07-06 21:53 | 15m | Feature Question | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 7db8187a-7984-11f1-a… | 2026-07-06 21:48 | 20m | Router Setup | 4.6/5 | 85.4% | Meets / Exceeds | -6.6 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 737e1b3e-7984-11f1-8… | 2026-07-06 21:48 | 75m | WiFi Connectivity | 2.8/5 | 83.1% | Developing | +27.1 | 5.00 | 2.50 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| 66d593b8-7983-11f1-8… | 2026-07-06 21:41 | 6m | Off-Topic | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| cc98fd3a-7982-11f1-a… | 2026-07-06 21:36 | 20m | Guest Network | 1.8/5 | 47.5% | Needs Improvement | +11.5 | 1.56 | 0.00 | 3.75 | 5.00 | N/A | 3.57 | Unresolved | ||
| bc55192c-7982-11f1-9… | 2026-07-06 21:36 | 8m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 9c2ce1a8-7981-11f1-8… | 2026-07-06 21:28 | 31m | WiFi Connectivity | 3.2/5 | 88.8% | Meets / Exceeds | +24.8 | 4.06 | 5.00 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 0e91185a-7981-11f1-8… | 2026-07-06 21:24 | 9m | General Inquiry | 1.1/5 | 100.0% | Meets / Exceeds | +78.0 | N/A | N/A | 5.00 | N/A | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| f2a5f9e4-7980-11f1-b… | 2026-07-06 21:23 | 9m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| cc8159ca-7980-11f1-a… | 2026-07-06 21:22 | 16m | WiFi Connectivity | 2.8/5 | 60.8% | Needs Improvement | +4.8 | 2.81 | 0.94 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 3533a00a-7980-11f1-8… | 2026-07-06 21:18 | 50m | Internet/WAN Setup | 2.0/5 | 50.9% | Needs Improvement | +10.9 | 4.06 | 0.00 | 1.25 | 4.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (8 halluc.) | |
| dda3aab0-797f-11f1-8… | 2026-07-06 21:15 | 28m | Router Setup | 5.0/5 | 91.7% | Meets / Exceeds | -8.3 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 56b464c2-797f-11f1-b… | 2026-07-06 21:12 | 30m | Password/Login | 2.8/5 | 95.8% | Meets / Exceeds | +39.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 7ca00472-797d-11f1-a… | 2026-07-06 20:58 | 35m | WiFi Connectivity | 2.8/5 | 40.9% | Needs Improvement | -15.1 | 2.50 | 0.00 | 2.50 | 3.57 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 3e661552-797d-11f1-8… | 2026-07-06 20:57 | 21m | Access Point Mode | 1.1/5 | 31.2% | Needs Improvement | +9.2 | 1.56 | 2.81 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 17b30f28-797d-11f1-b… | 2026-07-06 20:56 | 51m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| bf2b511c-797c-11f1-9… | 2026-07-06 20:53 | 9m | Hardware Fault | 1.4/5 | 43.1% | Needs Improvement | +15.1 | 1.25 | 2.81 | 2.50 | 3.00 | N/A | 1.79 | Unresolved | ||
| e7709188-797b-11f1-9… | 2026-07-06 20:47 | 82m | WiFi Connectivity | 3.6/5 | 89.1% | Meets / Exceeds | +17.1 | 5.00 | 3.44 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 5f9dea80-797b-11f1-8… | 2026-07-06 20:43 | 44m | Internet/WAN Setup | 3.0/5 | 62.2% | Needs Improvement | +2.2 | 3.44 | 2.50 | 2.50 | 3.57 | N/A | 3.57 | Successful Resolution | ||
| 1b508fcc-797b-11f1-b… | 2026-07-06 20:41 | 27m | Hardware Fault | 2.8/5 | 52.2% | Needs Improvement | -3.8 | 2.50 | 1.88 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| c8d16f64-797a-11f1-b… | 2026-07-06 20:39 | 101m | — | 1.0/5 | 32.4% | Needs Improvement | +12.4 | 2.50 | 0.00 | 0.00 | 4.00 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (6 halluc., 3 garbled) | |
| 83c02ee2-797a-11f1-b… | 2026-07-06 20:37 | 27m | Internet/WAN Setup | 1.1/5 | 33.9% | Needs Improvement | +11.9 | 1.56 | 1.88 | 2.50 | 1.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (2 garbled) | |
| 2cf98446-797a-11f1-b… | 2026-07-06 20:35 | 27m | WiFi Connectivity | 2.7/5 | 57.8% | Needs Improvement | +3.8 | 3.12 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 938413da-7979-11f1-9… | 2026-07-06 20:30 | 7m | WiFi Connectivity | 3.7/5 | 77.6% | Developing | +3.6 | 3.12 | 4.06 | 5.00 | 4.00 | N/A | 3.93 | Partial Resolution | ||
| 3e6bd054-7979-11f1-b… | 2026-07-06 20:28 | 52m | WiFi Connectivity | 4.0/5 | 92.1% | Meets / Exceeds | +12.1 | 5.00 | 5.00 | 5.00 | 3.57 | 5.00 | 3.21 | Successful Resolution | ||
| 923ced5a-7977-11f1-a… | 2026-07-06 20:16 | 17m | Router Setup | 2.2/5 | 2.4% | Needs Improvement | -41.6 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (9 halluc.) | |
| 882f1edc-7977-11f1-9… | 2026-07-06 20:16 | 87m | Speed/Performance | 1.8/5 | 53.6% | Needs Improvement | +17.6 | 3.12 | 4.06 | 2.50 | 2.50 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 882f1edc-7977-11f1-9… | 2026-07-06 20:16 | 87m | Speed/Performance | 1.8/5 | 53.6% | Needs Improvement | +17.6 | 3.12 | 4.06 | 2.50 | 2.50 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 211c110a-7977-11f1-a… | 2026-07-06 20:13 | 18m | Password/Login | 1.1/5 | 31.9% | Needs Improvement | +9.9 | 1.56 | 1.56 | 1.25 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| bd00c90e-7976-11f1-a… | 2026-07-06 20:10 | 11m | General Inquiry | 1.8/5 | 8.3% | Needs Improvement | -27.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 6a130658-7976-11f1-b… | 2026-07-06 20:08 | 31m | Router Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 57b08922-7976-11f1-a… | 2026-07-06 20:07 | 18m | WiFi Connectivity | 2.9/5 | 100.0% | Meets / Exceeds | +42.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 5450f8e8-7976-11f1-8… | 2026-07-06 20:07 | 6m | Hardware Fault | 1.8/5 | 27.3% | Needs Improvement | -8.7 | 0.00 | 1.88 | 2.50 | 2.00 | N/A | 1.79 | Unresolved | ||
| a2cdbf98-7975-11f1-a… | 2026-07-06 20:02 | 12m | Speed/Performance | 2.8/5 | 8.3% | Needs Improvement | -47.7 | 0.62 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| c51fb3a4-7974-11f1-a… | 2026-07-06 19:56 | 10m | Password/Login | 1.3/5 | 4.2% | Needs Improvement | -21.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| ed880a3c-7972-11f1-b… | 2026-07-06 19:43 | 46m | WiFi Connectivity | 2.8/5 | 64.6% | Needs Improvement | +8.6 | 4.06 | 1.56 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 11a40dcc-7972-11f1-8… | 2026-07-06 19:37 | 46m | Internet/WAN Setup | 2.8/5 | 49.6% | Needs Improvement | -6.4 | 1.25 | 1.88 | 2.50 | 5.00 | N/A | 3.57 | Unresolved | ||
| 4a4ed626-7971-11f1-b… | 2026-07-06 19:31 | 10m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 2df2b31c-7971-11f1-9… | 2026-07-06 19:30 | 39m | WiFi Connectivity | 3.0/5 | 74.5% | Developing | +14.5 | 3.44 | 2.50 | 5.00 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 29c96e20-7971-11f1-b… | 2026-07-06 19:30 | 29m | Internet/WAN Setup | 1.1/5 | 61.5% | Needs Improvement | +39.5 | 2.50 | 3.44 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| b7323acc-7970-11f1-9… | 2026-07-06 19:27 | 55m | Internet/WAN Setup | 1.8/5 | 15.9% | Needs Improvement | -20.1 | 0.94 | 0.00 | 1.25 | 1.00 | 0.00 | 1.79 | Unresolved | ||
| 568aeb92-7970-11f1-9… | 2026-07-06 19:24 | 20m | Password/Login | 3.3/5 | 68.5% | Needs Improvement | +2.5 | 2.19 | 5.00 | 2.50 | 5.00 | 5.00 | 1.43 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 0cfe8132-7970-11f1-8… | 2026-07-06 19:22 | 41m | Internet/WAN Setup | 1.8/5 | 41.2% | Needs Improvement | +5.2 | 2.19 | 2.81 | 1.25 | 1.79 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| b7e010c6-796f-11f1-b… | 2026-07-06 19:20 | 99m | Router Setup | 1.8/5 | 53.0% | Needs Improvement | +16.9 | 2.19 | 0.94 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (9 halluc., 2 garbled) | |
| b7e010c6-796f-11f1-b… | 2026-07-06 19:20 | 99m | Router Setup | 1.8/5 | 53.0% | Needs Improvement | +16.9 | 2.19 | 0.94 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (9 halluc., 2 garbled) | |
| 7add4a4a-796f-11f1-9… | 2026-07-06 19:18 | 11m | Router Setup | 2.8/5 | 47.5% | Needs Improvement | -8.5 | 2.50 | 1.88 | 2.50 | 2.50 | 2.50 | 2.50 | Partial Resolution | ||
| b160d2ea-796e-11f1-9… | 2026-07-06 19:12 | 31m | Router Setup | 1.5/5 | 62.4% | Needs Improvement | +32.4 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ||
| 5aebed88-796d-11f1-b… | 2026-07-06 19:03 | 25m | Internet/WAN Setup | 1.8/5 | 47.1% | Needs Improvement | +11.1 | 1.56 | 2.81 | 2.50 | 3.57 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 78072c1c-796c-11f1-a… | 2026-07-06 18:57 | 18m | WiFi Connectivity | 3.3/5 | 83.7% | Developing | +17.7 | 5.00 | 5.00 | 2.50 | 4.29 | N/A | 2.50 | Successful Resolution | ||
| 5a185ece-796c-11f1-9… | 2026-07-06 18:56 | 5m | Internet/WAN Setup | 1.6/5 | 22.9% | Needs Improvement | -9.1 | 1.56 | 2.81 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 4113353e-796c-11f1-b… | 2026-07-06 18:55 | 19m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 1.25 | 1.50 | 0.00 | 1.79 | Unresolved | ⚠ | |
| 1a9e5938-796c-11f1-9… | 2026-07-06 18:54 | 35m | WiFi Connectivity | 1.2/5 | 34.2% | Needs Improvement | +10.2 | 1.56 | 1.56 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 14337286-796c-11f1-b… | 2026-07-06 18:54 | 25m | Speed/Performance | 3.2/5 | 60.1% | Needs Improvement | -3.9 | 1.56 | 2.81 | 5.00 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 0a2bc1e4-796c-11f1-a… | 2026-07-06 18:53 | 62m | Router Setup | 2.8/5 | 81.2% | Developing | +25.2 | 4.06 | 2.19 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (6 halluc.) | |
| 648da66c-796b-11f1-b… | 2026-07-06 18:49 | 12m | Password/Login | 2.9/5 | 16.7% | Needs Improvement | -41.3 | 1.25 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 3bef5660-796b-11f1-9… | 2026-07-06 18:48 | 35m | WiFi Connectivity | 2.2/5 | 70.1% | Developing | +26.1 | 4.06 | 3.12 | 3.75 | 4.00 | 2.50 | 2.50 | Partial Resolution | ||
| 421749c2-796a-11f1-9… | 2026-07-06 18:41 | 6m | Hardware Fault | 2.2/5 | 100.0% | Meets / Exceeds | +56.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| ec32b526-7966-11f1-8… | 2026-07-06 18:17 | 35m | Internet/WAN Setup | 2.8/5 | 54.9% | Needs Improvement | -1.1 | 2.19 | 2.19 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 9f3a19e4-7966-11f1-b… | 2026-07-06 18:15 | 24m | WiFi Connectivity | 2.8/5 | 100.0% | Meets / Exceeds | +44.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| 57477858-7965-11f1-b… | 2026-07-06 18:05 | 20m | Parental Controls | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (4 halluc.) | |
| d42b0df4-7964-11f1-9… | 2026-07-06 18:02 | 24m | WiFi Connectivity | 1.8/5 | 40.2% | Needs Improvement | +4.2 | 1.56 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 9ab2aef6-7964-11f1-a… | 2026-07-06 18:00 | 49m | Speed/Performance | 1.8/5 | 69.0% | Needs Improvement | +33.0 | 4.06 | 3.12 | 3.75 | 3.00 | N/A | 2.50 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 93285708-7964-11f1-b… | 2026-07-06 18:00 | 58m | Router Setup | 1.8/5 | 83.1% | Developing | +47.1 | 5.00 | 3.44 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| ea941064-7963-11f1-a… | 2026-07-06 17:55 | 20m | WiFi Connectivity | 4.2/5 | 79.2% | Developing | -4.8 | 5.00 | 2.19 | 2.50 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| b503afcc-7963-11f1-8… | 2026-07-06 17:54 | 30m | WiFi Connectivity | 3.0/5 | 66.1% | Needs Improvement | +6.1 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 054c2a0a-7963-11f1-9… | 2026-07-06 17:49 | 38m | Password/Login | 2.8/5 | 77.8% | Developing | +21.8 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| e87cb656-7962-11f1-8… | 2026-07-06 17:48 | 6m | Speed/Performance | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 garbled) |
| 42dc83d4-7962-11f1-b… | 2026-07-06 17:43 | 7m | Internet/WAN Setup | 2.8/5 | 16.5% | Needs Improvement | -39.5 | 0.62 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| b7f05caa-7961-11f1-b… | 2026-07-06 17:40 | 18m | Password/Login | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.94 | 3.75 | 0.00 | N/A | 2.50 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| fd8f0ec4-7960-11f1-b… | 2026-07-06 17:34 | 8m | NAT Type Change | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 2.50 | 1.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 713e680c-7960-11f1-a… | 2026-07-06 17:30 | 15m | Internet/WAN Setup | 4.8/5 | 91.9% | Meets / Exceeds | -4.1 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 35919da2-795f-11f1-9… | 2026-07-06 17:22 | 83m | Router Setup | 2.7/5 | 77.7% | Developing | +23.7 | 4.06 | 3.44 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (8 halluc., 2 garbled) | |
| 07b721ae-795f-11f1-a… | 2026-07-06 17:20 | 22m | Internet/WAN Setup | 2.8/5 | 33.5% | Needs Improvement | -22.5 | 2.19 | 3.12 | 0.00 | 1.50 | N/A | 0.00 | Ownership Gap | ||
| b41696d8-795e-11f1-a… | 2026-07-06 17:18 | 13m | Internet/WAN Setup | 2.2/5 | 68.5% | Needs Improvement | +24.5 | 2.19 | 2.81 | 3.75 | 5.00 | 5.00 | 3.93 | Partial Resolution | ||
| 9f4ded14-795e-11f1-8… | 2026-07-06 17:17 | 13m | Feature Question | 4.0/5 | 84.4% | Developing | +4.4 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 40805628-795e-11f1-9… | 2026-07-06 17:15 | 13m | Router Setup | 2.8/5 | 57.6% | Needs Improvement | +1.6 | 3.44 | 0.94 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 1b75a216-795e-11f1-a… | 2026-07-06 17:14 | 54m | Parental Controls | 2.1/5 | 36.7% | Needs Improvement | -5.3 | 1.56 | 3.12 | 0.00 | 3.00 | N/A | 1.07 | Ownership Gap | ⚠ Flagged (2 halluc., 2 garbled) | |
| d7023f82-795c-11f1-9… | 2026-07-06 17:05 | 30m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 5.00 | 3.12 | 1.25 | 5.00 | N/A | 0.71 | Successful Resolution | ⚠ | ⚠ Flagged (2 halluc., 1 garbled) |
| d7023f82-795c-11f1-9… | 2026-07-06 17:05 | 30m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 5.00 | 3.12 | 1.25 | 5.00 | N/A | 0.71 | Successful Resolution | ⚠ | ⚠ Flagged (2 halluc., 1 garbled) |
| 3480605e-795c-11f1-b… | 2026-07-06 17:00 | 24m | Router Setup | 2.8/5 | 49.2% | Needs Improvement | -6.8 | 2.50 | 1.56 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (2 garbled) | |
| d3da1d40-795a-11f1-b… | 2026-07-06 16:50 | 8m | WiFi Connectivity | 1.8/5 | 30.4% | Needs Improvement | -5.6 | 0.00 | 0.00 | 3.75 | 2.50 | N/A | 4.29 | Unresolved | ||
| 91335f92-795a-11f1-9… | 2026-07-06 16:48 | 19m | WiFi Connectivity | 3.3/5 | 73.6% | Developing | +7.6 | 5.00 | 2.19 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 76bbaddc-7959-11f1-a… | 2026-07-06 16:40 | 8m | Feature Question | 1.4/5 | 29.8% | Needs Improvement | +1.8 | 0.00 | 0.00 | 3.75 | 4.00 | N/A | 1.79 | Unresolved | ||
| 25e1598a-7958-11f1-a… | 2026-07-06 16:31 | 33m | Internet/WAN Setup | 2.0/5 | 65.3% | Needs Improvement | +25.3 | 3.12 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 013dc780-7958-11f1-a… | 2026-07-06 16:30 | 7m | Off-Topic | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 94e0e932-7957-11f1-a… | 2026-07-06 16:27 | 27m | Router Setup | 2.8/5 | 83.8% | Developing | +27.8 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| 30f7e880-7957-11f1-b… | 2026-07-06 16:24 | 22m | Internet/WAN Setup | 4.0/5 | 88.3% | Meets / Exceeds | +8.3 | 5.00 | 4.06 | 3.75 | 4.00 | N/A | 5.00 | Successful Resolution | ||
| 2e7a27da-7957-11f1-9… | 2026-07-06 16:24 | 9m | Password/Login | 3.0/5 | 84.4% | Developing | +24.4 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 3.21 | Successful Resolution | ||
| 3b9fd3ca-7956-11f1-8… | 2026-07-06 16:17 | 8m | WiFi Connectivity | 3.7/5 | 63.4% | Needs Improvement | -10.6 | 2.81 | 0.94 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 3b9fd3ca-7956-11f1-8… | 2026-07-06 16:17 | 8m | WiFi Connectivity | 3.7/5 | 63.4% | Needs Improvement | -10.6 | 2.81 | 0.94 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 122b21d4-7956-11f1-8… | 2026-07-06 16:16 | 6m | Router Setup | 2.8/5 | 52.5% | Needs Improvement | -3.5 | 0.94 | 2.81 | 3.75 | 4.00 | N/A | 3.57 | Partial Resolution | ||
| c1b2c978-7955-11f1-8… | 2026-07-06 16:14 | 49m | Internet/WAN Setup | 1.4/5 | 48.8% | Needs Improvement | +20.8 | 2.19 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| c1b2c978-7955-11f1-8… | 2026-07-06 16:14 | 49m | Internet/WAN Setup | 1.4/5 | 48.8% | Needs Improvement | +20.8 | 2.19 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 672bc2ac-7955-11f1-a… | 2026-07-06 16:11 | 14m | WiFi Connectivity | 2.6/5 | 47.3% | Needs Improvement | -4.7 | 0.94 | 1.56 | 5.00 | 3.57 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 784327ee-7953-11f1-a… | 2026-07-06 15:58 | 7m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 1.07 | Unresolved | ⚠ | |
| 35cb5d02-7951-11f1-a… | 2026-07-06 15:41 | 36m | Router Setup | 1.8/5 | 39.6% | Needs Improvement | +3.6 | 1.56 | 1.56 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 93e06c72-794f-11f1-a… | 2026-07-06 15:30 | 33m | Password/Login | 2.8/5 | 47.7% | Needs Improvement | -8.3 | 0.94 | 0.94 | 5.00 | 5.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| d6eeb560-794e-11f1-a… | 2026-07-06 15:24 | 25m | Router Setup | 2.9/5 | 51.2% | Needs Improvement | -6.8 | 2.50 | 0.94 | 3.75 | 2.50 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| c813a03c-794e-11f1-8… | 2026-07-06 15:24 | 83m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (12 halluc., 2 garbled) |
| a9fdc460-794e-11f1-9… | 2026-07-06 15:23 | 6m | Internet/WAN Setup | 1.4/5 | 30.4% | Needs Improvement | +2.5 | 0.94 | 0.94 | 2.50 | 0.00 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 14ad615e-794e-11f1-a… | 2026-07-06 15:19 | 19m | WiFi Connectivity | 2.8/5 | 46.5% | Needs Improvement | -9.5 | 1.88 | 0.94 | 3.75 | 4.00 | N/A | 1.79 | Partial Resolution | ||
| 8686b358-794d-11f1-8… | 2026-07-06 15:15 | 30m | Internet/WAN Setup | 3.0/5 | 62.3% | Needs Improvement | +2.3 | 2.19 | 4.06 | 3.75 | 3.00 | N/A | 3.21 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 837f237a-794d-11f1-b… | 2026-07-06 15:15 | 14m | Firmware Update | 1.3/5 | 12.3% | Needs Improvement | -13.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| 14d1fb96-794d-11f1-a… | 2026-07-06 15:12 | 7m | Password/Login | 1.8/5 | 8.3% | Needs Improvement | -27.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| 06435570-794d-11f1-8… | 2026-07-06 15:11 | 26m | WiFi Connectivity | 3.2/5 | 79.4% | Developing | +15.4 | 3.12 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 70ef21f2-794c-11f1-8… | 2026-07-06 15:07 | 145m | WiFi Connectivity | 3.3/5 | 100.0% | Meets / Exceeds | +34.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 6b8a3486-794c-11f1-b… | 2026-07-06 15:07 | 38m | Speed/Performance | 3.8/5 | 64.2% | Needs Improvement | -11.8 | 3.44 | 4.06 | 2.50 | 4.00 | N/A | 0.71 | Partial Resolution | ||
| d53c575c-794b-11f1-8… | 2026-07-06 15:03 | 17m | Router Setup | 4.0/5 | 89.3% | Meets / Exceeds | +9.3 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 20b7e800-794b-11f1-8… | 2026-07-06 14:58 | 12m | Firmware Update | 2.6/5 | 44.5% | Needs Improvement | -7.5 | 0.62 | 4.06 | 2.50 | 3.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc., 2 garbled) | |
| 0572b8b8-794b-11f1-b… | 2026-07-06 14:57 | 40m | WiFi Connectivity | 3.6/5 | 66.8% | Needs Improvement | -5.2 | 4.06 | 2.81 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| 9bf4da10-794a-11f1-9… | 2026-07-06 14:54 | 16m | Password/Login | 2.8/5 | 69.4% | Needs Improvement | +13.4 | 2.19 | 3.44 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 74eaefe0-794a-11f1-b… | 2026-07-06 14:53 | 80m | WiFi Connectivity | 2.9/5 | 94.2% | Meets / Exceeds | +36.2 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 173b7464-794a-11f1-a… | 2026-07-06 14:50 | 43m | WiFi Connectivity | 1.3/5 | 41.0% | Needs Improvement | +15.1 | 2.19 | 0.94 | 2.50 | 3.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (2 garbled) | |
| a3cf714c-7949-11f1-a… | 2026-07-06 14:47 | 33m | WiFi Connectivity | 3.7/5 | 86.2% | Meets / Exceeds | +12.2 | 4.06 | 4.06 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 30932b6a-7949-11f1-9… | 2026-07-06 14:44 | 12m | WiFi Connectivity | 2.8/5 | 61.1% | Needs Improvement | +5.1 | 1.25 | 1.88 | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 24a0510c-7949-11f1-8… | 2026-07-06 14:44 | 11m | Internet/WAN Setup | 2.8/5 | 62.5% | Needs Improvement | +6.5 | 2.19 | 2.19 | 5.00 | 4.00 | 5.00 | 1.79 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| da055a66-7948-11f1-a… | 2026-07-06 14:42 | 5m | Unknown | 1.7/5 | 0.0% | Needs Improvement | -34.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 90a0fa4c-7948-11f1-8… | 2026-07-06 14:39 | 67m | Password/Login | 3.6/5 | 81.8% | Developing | +9.8 | 5.00 | 2.19 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 1a3dd4ec-7948-11f1-8… | 2026-07-06 14:36 | 13m | Hardware Fault | 2.8/5 | 38.3% | Needs Improvement | -17.7 | 1.25 | 1.88 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ||
| 19312d16-7947-11f1-9… | 2026-07-06 14:29 | 8m | Hardware Fault | 1.8/5 | 53.6% | Needs Improvement | +17.6 | 2.50 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 97cd91f2-7945-11f1-9… | 2026-07-06 14:18 | 30m | WiFi Connectivity | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 7960a7fe-7945-11f1-a… | 2026-07-06 14:17 | 9m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (3 halluc.) | |
| 026dda9a-7945-11f1-a… | 2026-07-06 14:14 | 17m | Speed/Performance | 2.8/5 | 39.4% | Needs Improvement | -16.6 | 1.56 | 0.94 | 3.75 | 2.50 | N/A | 1.79 | Unresolved | ||
| e30b3f6c-7944-11f1-a… | 2026-07-06 14:13 | 5m | Unknown | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| d1dd54e6-7944-11f1-9… | 2026-07-06 14:13 | 48m | Password/Login | 2.8/5 | 74.0% | Developing | +17.9 | 4.06 | 3.12 | 3.75 | 4.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| ca21bb02-7944-11f1-a… | 2026-07-06 14:12 | 29m | Router Setup | 3.9/5 | 67.4% | Needs Improvement | -10.6 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| def702ae-7943-11f1-a… | 2026-07-06 14:06 | 27m | Feature Question | 2.8/5 | 43.8% | Needs Improvement | -12.2 | 0.94 | 2.19 | 2.50 | 3.00 | N/A | 4.29 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| d16ecbbc-7943-11f1-a… | 2026-07-06 14:06 | 13m | Access Point Mode | 2.9/5 | 26.5% | Needs Improvement | -31.5 | 0.00 | 0.94 | 2.50 | 3.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| c89ea868-7943-11f1-8… | 2026-07-06 14:05 | 21m | Internet/WAN Setup | 1.1/5 | 33.2% | Needs Improvement | +11.2 | 1.56 | 0.94 | 2.50 | 3.00 | 0.00 | 1.79 | Unresolved | ||
| c89ea868-7943-11f1-8… | 2026-07-06 14:05 | 21m | Internet/WAN Setup | 1.1/5 | 33.2% | Needs Improvement | +11.2 | 1.56 | 0.94 | 2.50 | 3.00 | 0.00 | 1.79 | Unresolved | ||
| c8939672-7942-11f1-a… | 2026-07-06 13:58 | 18m | Router Setup | 1.2/5 | 16.7% | Needs Improvement | -7.3 | 0.94 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| c03dc9fc-7942-11f1-9… | 2026-07-06 13:58 | 6m | Hardware Fault | 1.8/5 | 26.4% | Needs Improvement | -9.6 | 0.94 | 0.94 | 2.50 | 1.50 | 0.00 | 2.50 | Unresolved | ||
| c03dc9fc-7942-11f1-9… | 2026-07-06 13:58 | 6m | Hardware Fault | 1.8/5 | 26.4% | Needs Improvement | -9.6 | 0.94 | 0.94 | 2.50 | 1.50 | 0.00 | 2.50 | Unresolved | ||
| 988527d4-7942-11f1-b… | 2026-07-06 13:57 | 52m | WiFi Connectivity | 2.8/5 | 70.3% | Developing | +14.3 | 3.12 | 4.06 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| c3e5dcee-7941-11f1-a… | 2026-07-06 13:51 | 7m | Feature Question | 2.8/5 | 36.0% | Needs Improvement | -19.9 | 1.56 | 1.88 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ||
| 0dadbb22-7941-11f1-8… | 2026-07-06 13:46 | 10m | Password/Login | 2.8/5 | 91.7% | Meets / Exceeds | +35.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 8070cfba-7940-11f1-b… | 2026-07-06 13:42 | 37m | WiFi Connectivity | 2.8/5 | 81.9% | Developing | +25.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 7ae45102-7940-11f1-8… | 2026-07-06 13:42 | 5m | Firmware Update | 3.8/5 | 61.6% | Needs Improvement | -14.3 | 2.19 | 1.88 | 5.00 | 4.00 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| f5c5802c-793f-11f1-8… | 2026-07-06 13:38 | 9m | Internet/WAN Setup | 3.5/5 | 63.1% | Needs Improvement | -6.9 | 3.12 | 4.06 | 3.75 | 3.50 | N/A | 0.00 | Partial Resolution | ||
| f5c5802c-793f-11f1-8… | 2026-07-06 13:38 | 9m | Internet/WAN Setup | 3.5/5 | 63.1% | Needs Improvement | -6.9 | 3.12 | 4.06 | 3.75 | 3.50 | N/A | 0.00 | Partial Resolution | ||
| b65aa084-793f-11f1-b… | 2026-07-06 13:36 | 8m | Firmware Update | 1.8/5 | 21.1% | Needs Improvement | -14.9 | 2.19 | 0.94 | 0.00 | 0.00 | N/A | 1.07 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| c1edd38c-793d-11f1-a… | 2026-07-06 13:22 | 44m | WiFi Connectivity | 1.4/5 | 57.8% | Needs Improvement | +29.8 | 3.12 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 93360fc8-793d-11f1-8… | 2026-07-06 13:21 | 15m | Internet/WAN Setup | 1.8/5 | 25.1% | Needs Improvement | -10.9 | 1.56 | 0.94 | 0.00 | 4.00 | 0.00 | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 93360fc8-793d-11f1-8… | 2026-07-06 13:21 | 15m | Internet/WAN Setup | 1.8/5 | 25.1% | Needs Improvement | -10.9 | 1.56 | 0.94 | 0.00 | 4.00 | 0.00 | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 5e6dc95c-793d-11f1-a… | 2026-07-06 13:19 | 31m | Hardware Fault | 3.6/5 | 76.8% | Developing | +4.8 | 4.38 | 3.12 | 2.50 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| 64cb2094-793b-11f1-8… | 2026-07-06 13:05 | 36m | Internet/WAN Setup | 2.4/5 | 52.1% | Needs Improvement | +4.1 | 2.19 | 0.94 | 2.50 | 4.00 | 5.00 | 2.86 | Partial Resolution | ||
| bfbd82d2-7939-11f1-8… | 2026-07-06 12:53 | 65m | WiFi Connectivity | 2.8/5 | 75.5% | Developing | +19.5 | 4.06 | 3.12 | 2.50 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 39dc50c6-7939-11f1-b… | 2026-07-06 12:50 | 6m | Hardware Fault | 2.8/5 | 52.6% | Needs Improvement | -3.4 | 1.25 | 2.81 | 3.75 | 3.00 | 5.00 | 1.79 | Unresolved | ||
| 0698128c-7938-11f1-a… | 2026-07-06 12:41 | 11m | Internet/WAN Setup | 1.3/5 | 14.6% | Needs Improvement | -11.4 | 1.56 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 1c12bfe6-7937-11f1-b… | 2026-07-06 12:35 | 15m | Password/Login | 3.1/5 | 11.7% | Needs Improvement | -50.3 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ||
| 67d9128c-7936-11f1-b… | 2026-07-06 12:30 | 53m | Router Setup | 2.9/5 | 86.1% | Meets / Exceeds | +28.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (4 halluc., 2 garbled) | |
| 2e1db89a-7936-11f1-b… | 2026-07-06 12:28 | 10m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2c4a00c8-7936-11f1-9… | 2026-07-06 12:28 | 22m | WiFi Connectivity | 2.1/5 | 52.1% | Needs Improvement | +10.1 | 2.19 | 0.94 | 2.50 | 4.00 | 5.00 | 2.86 | Ownership Gap | ||
| e059dc52-7934-11f1-b… | 2026-07-06 12:19 | 49m | WiFi Connectivity | 3.1/5 | 90.3% | Meets / Exceeds | +28.3 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 7d605a2c-7934-11f1-8… | 2026-07-06 12:16 | 27m | WiFi Connectivity | 3.8/5 | 85.1% | Meets / Exceeds | +9.1 | 5.00 | 2.19 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 4d8d7e60-7934-11f1-b… | 2026-07-06 12:14 | 10m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 0910529e-7934-11f1-8… | 2026-07-06 12:13 | 6m | General Inquiry | 1.8/5 | 5.4% | Needs Improvement | -30.6 | 0.00 | N/A | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| c5d152f8-7933-11f1-8… | 2026-07-06 12:11 | 9m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.94 | 0.00 | 2.50 | 2.00 | N/A | 1.79 | Unresolved | ⚠ | |
| c5d47646-7932-11f1-9… | 2026-07-06 12:03 | 32m | Router Setup | 2.8/5 | 85.6% | Meets / Exceeds | +29.6 | 4.06 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 4a941c48-7932-11f1-b… | 2026-07-06 12:00 | 31m | Internet/WAN Setup | 3.6/5 | 92.2% | Meets / Exceeds | +20.2 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| 410c501e-7932-11f1-8… | 2026-07-06 12:00 | 20m | Internet/WAN Setup | 1.1/5 | 19.1% | Needs Improvement | -3.0 | 0.62 | 0.00 | 3.75 | 0.00 | N/A | 1.07 | Unresolved | ||
| 5eb6b0b0-7931-11f1-b… | 2026-07-06 11:53 | 19m | Parental Controls | 2.2/5 | 50.6% | Needs Improvement | +6.6 | 1.25 | 3.44 | 1.25 | 4.00 | N/A | 4.29 | Unresolved | ||
| f6d9b17c-7930-11f1-a… | 2026-07-06 11:51 | 10m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 4530c570-792e-11f1-9… | 2026-07-06 11:31 | 84m | Access Point Mode | 3.0/5 | 68.1% | Needs Improvement | +8.1 | 5.00 | 0.94 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| d184c11e-792b-11f1-9… | 2026-07-06 11:14 | 42m | Hardware Fault | 2.3/5 | 58.4% | Needs Improvement | +12.4 | 2.19 | 4.06 | 2.50 | 3.57 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| a80372fa-7925-11f1-a… | 2026-07-06 10:30 | 53m | WiFi Connectivity | 1.8/5 | 72.5% | Developing | +36.5 | 3.12 | 4.06 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (3 halluc., 1 garbled) | |
| e3ff69b2-7920-11f1-8… | 2026-07-06 09:55 | 8m | Feature Question | 2.2/5 | 8.3% | Needs Improvement | -35.7 | 0.62 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 1ee59368-7916-11f1-b… | 2026-07-06 08:38 | 35m | Hardware Fault | 2.8/5 | 20.5% | Needs Improvement | -35.5 | 0.94 | 0.94 | 0.00 | 3.00 | 0.00 | 1.07 | Unresolved | ||
| 8d7f1ef4-7914-11f1-9… | 2026-07-06 08:27 | 23m | Speed/Performance | 2.3/5 | 15.3% | Needs Improvement | -30.7 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| fdec5a6a-7911-11f1-b… | 2026-07-06 08:09 | 20m | WiFi Connectivity | 1.8/5 | 40.6% | Needs Improvement | +4.6 | 2.19 | 1.56 | 0.00 | 5.00 | N/A | 1.07 | Unresolved | ||
| 701665b2-7751-11f1-b… | 2026-07-04 02:38 | 11m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | N/A | 0.00 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 36753928-7751-11f1-b… | 2026-07-04 02:36 | 12m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 509b87c2-774b-11f1-a… | 2026-07-04 01:54 | 62m | Hardware Fault | 1.8/5 | 52.0% | Needs Improvement | +15.9 | 0.94 | 4.06 | 2.50 | 3.00 | 5.00 | 1.79 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 45a9b898-774b-11f1-a… | 2026-07-04 01:54 | 52m | Feature Question | 2.8/5 | 37.0% | Needs Improvement | -19.0 | 1.56 | 0.00 | 2.50 | 5.00 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 86810c2e-7749-11f1-8… | 2026-07-04 01:41 | 26m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 3.44 | 2.50 | 3.50 | N/A | 1.07 | Unresolved | ⚠ | |
| edfbb962-7744-11f1-a… | 2026-07-04 01:08 | 12m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| e1d65baa-7740-11f1-8… | 2026-07-04 00:39 | 100m | WiFi Connectivity | 1.1/5 | 15.3% | Needs Improvement | -6.7 | 0.94 | 0.94 | 1.25 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (6 halluc., 3 garbled) | |
| 81db0192-7740-11f1-9… | 2026-07-04 00:37 | 35m | Speed/Performance | 1.8/5 | 34.4% | Needs Improvement | -1.6 | 1.56 | 0.94 | 1.25 | 2.50 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 78b9bfae-7740-11f1-8… | 2026-07-04 00:37 | 15m | Internet/WAN Setup | 2.8/5 | 41.0% | Needs Improvement | -15.0 | 2.19 | 2.19 | 0.00 | 5.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 73f651d6-773f-11f1-b… | 2026-07-04 00:29 | 14m | Password/Login | 2.8/5 | 65.1% | Needs Improvement | +9.1 | 3.44 | 2.50 | 2.50 | 4.00 | 5.00 | 2.50 | Successful Resolution | ||
| 0b895708-773d-11f1-a… | 2026-07-04 00:12 | 14m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 6bf3ce26-773c-11f1-a… | 2026-07-04 00:08 | 96m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (5 halluc.) |
| 5c086db4-773c-11f1-8… | 2026-07-04 00:07 | 20m | Router Setup | 1.5/5 | 38.9% | Needs Improvement | +8.9 | 2.50 | 0.00 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| d8b52184-7739-11f1-a… | 2026-07-03 23:49 | 16m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| d17797ee-7739-11f1-a… | 2026-07-03 23:49 | 33m | Guest Network | 2.8/5 | 56.9% | Needs Improvement | +0.9 | 4.06 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 6ef622f8-7738-11f1-b… | 2026-07-03 23:39 | 38m | Router Setup | 1.4/5 | 53.5% | Needs Improvement | +25.5 | 2.19 | 4.06 | 0.00 | 4.00 | 5.00 | 1.07 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| a135190a-7737-11f1-a… | 2026-07-03 23:33 | 13m | Printer/Device Setup | 2.8/5 | 81.0% | Developing | +25.1 | 4.06 | 3.44 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 824161c0-7737-11f1-a… | 2026-07-03 23:32 | 27m | Internet/WAN Setup | 1.4/5 | 53.0% | Needs Improvement | +25.0 | 4.06 | 0.94 | 1.25 | 3.00 | 5.00 | 1.07 | Partial Resolution | ||
| 19106f8e-7737-11f1-a… | 2026-07-03 23:29 | 85m | Speed/Performance | 2.8/5 | 79.9% | Developing | +23.9 | 4.06 | 5.00 | 2.50 | 4.29 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (34 halluc., 5 garbled) | |
| 19106f8e-7737-11f1-a… | 2026-07-03 23:29 | 85m | Speed/Performance | 2.8/5 | 79.9% | Developing | +23.9 | 4.06 | 5.00 | 2.50 | 4.29 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (34 halluc., 5 garbled) | |
| c0219cbe-7735-11f1-9… | 2026-07-03 23:20 | 10m | WiFi Connectivity | 1.2/5 | 20.0% | Needs Improvement | -4.0 | 0.00 | 1.88 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ||
| e717fef4-7734-11f1-9… | 2026-07-03 23:14 | 5m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| d9578b0e-7734-11f1-b… | 2026-07-03 23:13 | 20m | Internet/WAN Setup | 2.8/5 | 57.6% | Needs Improvement | +1.6 | 3.44 | 2.81 | 2.50 | 2.50 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| 56b9c9ec-7733-11f1-8… | 2026-07-03 23:03 | 21m | Password/Login | 1.7/5 | 14.6% | Needs Improvement | -19.4 | 1.56 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 58bd1d5a-7730-11f1-8… | 2026-07-03 22:41 | 7m | Feature Question | 1.3/5 | 30.4% | Needs Improvement | +4.4 | 0.00 | 0.94 | 2.50 | 2.50 | N/A | 4.29 | Unresolved | ||
| 17356c80-772f-11f1-a… | 2026-07-03 22:32 | 5m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| b87201f4-772e-11f1-9… | 2026-07-03 22:29 | 13m | Internet/WAN Setup | 1.7/5 | 15.6% | Needs Improvement | -18.4 | 0.62 | 0.00 | 1.25 | 2.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (2 halluc.) | |
| fce24288-772c-11f1-8… | 2026-07-03 22:17 | 44m | Password/Login | 2.8/5 | 60.2% | Needs Improvement | +4.2 | 3.12 | 2.19 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ||
| 8014766e-772b-11f1-a… | 2026-07-03 22:06 | 12m | Password/Login | 3.3/5 | 78.1% | Developing | +12.1 | 3.44 | 4.06 | 3.75 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 441fd1c6-772b-11f1-a… | 2026-07-03 22:05 | 5m | Hardware Fault | 1.1/5 | 23.1% | Needs Improvement | +1.1 | 1.56 | 1.56 | 2.50 | 0.00 | 0.00 | 0.00 | Ownership Gap | ||
| c948c4da-772a-11f1-a… | 2026-07-03 22:01 | 5m | Password/Login | 2.8/5 | 59.7% | Needs Improvement | +3.7 | 1.25 | 5.00 | 3.75 | 5.00 | N/A | 0.00 | Unresolved | ||
| f3bb2c40-7729-11f1-8… | 2026-07-03 21:55 | 8m | Password/Login | 4.0/5 | 89.6% | Meets / Exceeds | +9.6 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| db73e514-7729-11f1-8… | 2026-07-03 21:55 | 12m | Password/Login | 2.8/5 | 8.3% | Needs Improvement | -47.7 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| c498645e-7725-11f1-a… | 2026-07-03 21:25 | 65m | Internet/WAN Setup | 1.8/5 | 27.2% | Needs Improvement | -8.8 | 0.94 | 2.19 | 0.00 | 3.57 | 0.00 | 1.07 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| c498645e-7725-11f1-a… | 2026-07-03 21:25 | 65m | Internet/WAN Setup | 1.8/5 | 27.2% | Needs Improvement | -8.8 | 0.94 | 2.19 | 0.00 | 3.57 | 0.00 | 1.07 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 58a085fc-7724-11f1-b… | 2026-07-03 21:15 | 16m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 2.50 | 1.00 | N/A | 2.86 | Unresolved | ⚠ | |
| 133d7f12-7722-11f1-b… | 2026-07-03 20:59 | 62m | Internet/WAN Setup | 2.8/5 | 33.1% | Needs Improvement | -22.9 | 1.56 | 0.94 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| e8cf744c-7721-11f1-b… | 2026-07-03 20:58 | 51m | Printer/Device Setup | 2.8/5 | 52.1% | Needs Improvement | -3.9 | 3.44 | 1.56 | 2.50 | 2.50 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| b5edc54c-7721-11f1-a… | 2026-07-03 20:56 | 32m | Speed/Performance | 2.8/5 | 53.3% | Needs Improvement | -2.7 | 2.19 | 0.00 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 2a22eba0-7721-11f1-9… | 2026-07-03 20:52 | 94m | Password/Login | 3.2/5 | 48.7% | Needs Improvement | -15.3 | 4.06 | 2.19 | 0.00 | 2.86 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (7 halluc., 2 garbled) | |
| c6b85596-7720-11f1-9… | 2026-07-03 20:50 | 7m | Internet/WAN Setup | 2.4/5 | 29.1% | Needs Improvement | -18.9 | 0.62 | 0.94 | 2.50 | 3.50 | 0.00 | 1.79 | Unresolved | ||
| c6b85596-7720-11f1-9… | 2026-07-03 20:50 | 7m | Internet/WAN Setup | 2.4/5 | 29.1% | Needs Improvement | -18.9 | 0.62 | 0.94 | 2.50 | 3.50 | 0.00 | 1.79 | Unresolved | ||
| f7ff5cfe-771f-11f1-b… | 2026-07-03 20:44 | 40m | Hardware Fault | 2.8/5 | 32.5% | Needs Improvement | -23.6 | 0.94 | 0.94 | 2.50 | 4.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 978d5124-771e-11f1-a… | 2026-07-03 20:34 | 46m | Router Setup | 2.8/5 | 79.4% | Developing | +23.4 | 4.38 | 5.00 | 3.75 | 2.50 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (5 halluc., 1 garbled) | |
| 622da462-771d-11f1-b… | 2026-07-03 20:25 | 7m | Router Setup | 2.8/5 | 26.4% | Needs Improvement | -29.6 | 1.25 | 2.19 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| 66df7200-7719-11f1-b… | 2026-07-03 19:57 | 77m | Router Setup | 1.1/5 | 26.7% | Needs Improvement | +4.7 | 1.56 | 0.62 | 1.25 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc., 2 garbled) | |
| 5f1734f6-7717-11f1-9… | 2026-07-03 19:42 | 25m | Internet/WAN Setup | 1.1/5 | 16.4% | Needs Improvement | -5.6 | 0.94 | 1.56 | 0.00 | 1.50 | 0.00 | 0.00 | Unresolved | ||
| 3dcc10e6-7717-11f1-a… | 2026-07-03 19:41 | 7m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 6946cab4-7716-11f1-a… | 2026-07-03 19:35 | 5m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 5402a274-7714-11f1-8… | 2026-07-03 19:21 | 6m | Internet/WAN Setup | 2.8/5 | 31.0% | Needs Improvement | -25.0 | 0.94 | 0.94 | 3.75 | 1.00 | N/A | 2.14 | Unresolved | ||
| 67a197f2-7711-11f1-9… | 2026-07-03 19:00 | 32m | Internet/WAN Setup | 2.8/5 | 62.4% | Needs Improvement | +6.4 | 3.44 | 0.94 | 3.75 | 4.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| e7a830ce-7710-11f1-a… | 2026-07-03 18:56 | 13m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| d4a14880-7710-11f1-9… | 2026-07-03 18:55 | 89m | Hardware Fault | 1.8/5 | 47.3% | Needs Improvement | +11.3 | 1.25 | 0.94 | 2.50 | 4.29 | 5.00 | 2.86 | Appropriate Escalation | ⚠ Flagged (4 halluc., 3 garbled) | |
| e924e2b8-770f-11f1-a… | 2026-07-03 18:49 | 7m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| cf450d42-770e-11f1-8… | 2026-07-03 18:41 | 17m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| bf264930-770e-11f1-9… | 2026-07-03 18:41 | 16m | Unknown | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| beb62cd6-770e-11f1-9… | 2026-07-03 18:41 | 15m | Hardware Fault | 2.8/5 | 20.0% | Needs Improvement | -36.0 | 0.00 | 1.88 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ||
| a01b300a-770e-11f1-b… | 2026-07-03 18:40 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 94b75086-770e-11f1-8… | 2026-07-03 18:39 | 7m | WiFi Connectivity | 2.2/5 | 67.2% | Needs Improvement | +23.2 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 4.29 | Partial Resolution | ||
| 94b75086-770e-11f1-8… | 2026-07-03 18:39 | 7m | WiFi Connectivity | 2.2/5 | 67.2% | Needs Improvement | +23.2 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 4.29 | Partial Resolution | ||
| 3a4533f2-770e-11f1-a… | 2026-07-03 18:37 | 44m | Password/Login | 2.8/5 | 45.8% | Needs Improvement | -10.2 | 2.50 | 1.56 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 11ea559a-770e-11f1-b… | 2026-07-03 18:36 | 88m | Internet/WAN Setup | 1.4/5 | 75.4% | Developing | +47.4 | 5.00 | 5.00 | 1.25 | 4.00 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (6 halluc., 2 garbled) | |
| 6d15a326-770d-11f1-b… | 2026-07-03 18:31 | 15m | Password/Login | 2.8/5 | 50.5% | Needs Improvement | -5.5 | 2.19 | 3.44 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 9ff41c20-770b-11f1-b… | 2026-07-03 18:18 | 5m | Internet/WAN Setup | 1.8/5 | 28.4% | Needs Improvement | -7.6 | 0.00 | 0.00 | 3.75 | 0.00 | 5.00 | 3.57 | Unresolved | ||
| bcf9e972-770a-11f1-a… | 2026-07-03 18:12 | 14m | Router Setup | 1.1/5 | 55.7% | Needs Improvement | +33.7 | 2.19 | 3.12 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 742ffcbe-7709-11f1-8… | 2026-07-03 18:03 | 7m | Password/Login | 2.8/5 | 53.1% | Needs Improvement | -2.9 | 1.56 | 1.25 | 5.00 | 4.00 | N/A | 3.21 | Unresolved | ||
| 2449d616-7709-11f1-b… | 2026-07-03 18:00 | 13m | Access Point Mode | 3.2/5 | 21.7% | Needs Improvement | -42.3 | 0.00 | 0.00 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ||
| 1097f1b8-7707-11f1-b… | 2026-07-03 17:46 | 52m | WiFi Connectivity | 3.8/5 | 71.8% | Developing | -4.2 | 5.00 | 1.56 | 3.75 | 3.57 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| ea7e72c2-7706-11f1-8… | 2026-07-03 17:45 | 79m | Router Setup | 2.8/5 | 52.1% | Needs Improvement | -3.9 | 4.06 | 1.88 | 0.00 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (5 halluc.) | |
| ea54d8aa-7705-11f1-a… | 2026-07-03 17:37 | 30m | Hardware Fault | 1.1/5 | 85.0% | Meets / Exceeds | +63.0 | 5.00 | 4.38 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| df16252a-7705-11f1-8… | 2026-07-03 17:37 | 14m | Password/Login | 2.8/5 | 25.6% | Needs Improvement | -30.4 | 0.62 | 0.94 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| a389c246-7705-11f1-a… | 2026-07-03 17:35 | 8m | WiFi Connectivity | 3.2/5 | 56.2% | Needs Improvement | -7.8 | 1.56 | 3.44 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 01b5d1f0-7703-11f1-a… | 2026-07-03 17:17 | 13m | Printer/Device Setup | 1.1/5 | 3.8% | Needs Improvement | -18.2 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 770d6d70-7701-11f1-8… | 2026-07-03 17:06 | 8m | WiFi Connectivity | 1.8/5 | 73.8% | Developing | +37.8 | 4.06 | 3.44 | 3.75 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 0ee39530-7701-11f1-8… | 2026-07-03 17:03 | 35m | WiFi Connectivity | 2.8/5 | 58.3% | Needs Improvement | +2.3 | 2.81 | 2.19 | 3.75 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc., 3 garbled) | |
| 4925f266-7700-11f1-9… | 2026-07-03 16:57 | 8m | WiFi Connectivity | 1.1/5 | 3.8% | Needs Improvement | -18.2 | 0.00 | 0.00 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| fd810ea4-76ff-11f1-8… | 2026-07-03 16:55 | 43m | Password/Login | 3.0/5 | 41.7% | Needs Improvement | -18.3 | 1.88 | 0.94 | 2.50 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| b4320308-76fe-11f1-a… | 2026-07-03 16:46 | 7m | WiFi Connectivity | 2.8/5 | 69.7% | Needs Improvement | +13.7 | 2.19 | 3.12 | 3.75 | 5.00 | 5.00 | 3.93 | Partial Resolution | ||
| f0a54748-76fc-11f1-8… | 2026-07-03 16:33 | 5m | Password/Login | 2.8/5 | 8.3% | Needs Improvement | -47.7 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| 9fdfa944-76fb-11f1-a… | 2026-07-03 16:24 | 32m | Router Setup | 2.4/5 | 47.6% | Needs Improvement | -0.4 | 2.19 | 3.75 | 2.50 | 4.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| df7876a4-76fa-11f1-8… | 2026-07-03 16:18 | 43m | WiFi Connectivity | 4.4/5 | 86.2% | Meets / Exceeds | -1.8 | 5.00 | 1.56 | 5.00 | 5.00 | 5.00 | 5.00 | Successful Resolution | ⚠ Flagged (8 halluc.) | |
| a74c80d6-76fa-11f1-a… | 2026-07-03 16:17 | 124m | Hardware Fault | 2.5/5 | 62.6% | Needs Improvement | +12.6 | 4.06 | 3.12 | 1.25 | 4.00 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (30 halluc., 5 garbled) | |
| 15a440b0-76fa-11f1-b… | 2026-07-03 16:13 | 5m | WiFi Connectivity | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 4756cf0c-76f9-11f1-b… | 2026-07-03 16:07 | 30m | Internet/WAN Setup | 3.3/5 | 47.6% | Needs Improvement | -18.4 | 1.56 | 2.19 | 2.50 | 4.00 | 2.50 | 2.50 | Unresolved | ||
| ecc1ef22-76f8-11f1-a… | 2026-07-03 16:04 | 13m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 011a5592-76f7-11f1-a… | 2026-07-03 15:51 | 8m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 1.88 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Successful Resolution | ⚠ | |
| 44442cf4-76f6-11f1-8… | 2026-07-03 15:45 | 6m | Internet/WAN Setup | 1.1/5 | 16.7% | Needs Improvement | -5.3 | 0.94 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ||
| cfa885f8-76f4-11f1-a… | 2026-07-03 15:35 | 5m | Password/Login | 4.8/5 | 94.2% | Meets / Exceeds | -1.8 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 4f4270ae-76f4-11f1-b… | 2026-07-03 15:31 | 5m | Password/Login | 4.0/5 | 93.8% | Meets / Exceeds | +13.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 3f0660e2-76f4-11f1-8… | 2026-07-03 15:31 | 15m | WiFi Connectivity | 2.0/5 | 2.4% | Needs Improvement | -37.6 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| f96bb2f8-76f3-11f1-a… | 2026-07-03 15:29 | 25m | Internet/WAN Setup | 1.7/5 | 13.1% | Needs Improvement | -20.9 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (3 halluc., 1 garbled) | |
| 183d7f46-76f3-11f1-a… | 2026-07-03 15:23 | 82m | WiFi Connectivity | 1.8/5 | 24.4% | Needs Improvement | -11.6 | 1.56 | 0.94 | 1.25 | 2.50 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 2 garbled) | |
| e15bfdae-76f2-11f1-b… | 2026-07-03 15:21 | 67m | WiFi Connectivity | 2.8/5 | 69.9% | Needs Improvement | +13.9 | 4.06 | 3.12 | 2.50 | 5.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (5 halluc.) | |
| 4cb8225e-76f2-11f1-b… | 2026-07-03 15:17 | 42m | Password/Login | 2.8/5 | 74.1% | Developing | +18.1 | 4.06 | 0.94 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged | |
| ac0d1c1a-76f1-11f1-a… | 2026-07-03 15:12 | 12m | Internet/WAN Setup | 2.8/5 | 10.8% | Needs Improvement | -45.2 | 0.00 | 0.94 | 0.00 | 2.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| a644acd6-76f0-11f1-b… | 2026-07-03 15:05 | 89m | WiFi Connectivity | 1.1/5 | 21.4% | Needs Improvement | -0.6 | 1.56 | 1.88 | 0.00 | 1.50 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (3 halluc.) | |
| 19ae8166-76f0-11f1-9… | 2026-07-03 15:01 | 19m | WiFi Connectivity | 2.8/5 | 67.4% | Needs Improvement | +11.4 | 4.06 | 2.81 | 2.50 | 4.29 | 5.00 | 0.71 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 41d3c116-76ef-11f1-8… | 2026-07-03 14:55 | 98m | Hardware Fault | 1.8/5 | 44.0% | Needs Improvement | +8.0 | 1.56 | 2.19 | 1.25 | 4.00 | 4.00 | 1.07 | Unresolved | ⚠ Flagged (7 halluc.) | |
| 709d2b06-76ed-11f1-8… | 2026-07-03 14:42 | 10m | Password/Login | 3.3/5 | 54.6% | Needs Improvement | -11.4 | 0.62 | 1.88 | 5.00 | 5.00 | N/A | 3.93 | Unresolved | ||
| a8dcfe16-76ec-11f1-b… | 2026-07-03 14:37 | 19m | Internet/WAN Setup | 3.2/5 | 0.0% | Needs Improvement | -64.0 | 0.94 | 0.94 | 1.25 | 1.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| a8dcfe16-76ec-11f1-b… | 2026-07-03 14:37 | 19m | Internet/WAN Setup | 3.2/5 | 0.0% | Needs Improvement | -64.0 | 0.94 | 0.94 | 1.25 | 1.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 9b52652e-76ec-11f1-b… | 2026-07-03 14:36 | 82m | Access Point Mode | 1.8/5 | 52.1% | Needs Improvement | +16.1 | 2.19 | 1.56 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (2 halluc.) | |
| ac65ff04-76e9-11f1-b… | 2026-07-03 14:15 | 9m | Password/Login | 2.8/5 | 60.1% | Needs Improvement | +4.1 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 0.71 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 46c8a250-76e9-11f1-8… | 2026-07-03 14:12 | 7m | Password/Login | 3.1/5 | 0.0% | Needs Improvement | -62.0 | 0.00 | 0.94 | 3.75 | 1.00 | N/A | 2.50 | Unresolved | ⚠ | |
| 5359d044-76e8-11f1-9… | 2026-07-03 14:06 | 57m | WiFi Connectivity | 1.1/5 | 47.4% | Needs Improvement | +25.4 | 1.56 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ||
| de353b64-76e7-11f1-b… | 2026-07-03 14:02 | 16m | — | 1.0/5 | 79.3% | Developing | +59.3 | 4.06 | 2.50 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ||
| 51784974-76e6-11f1-b… | 2026-07-03 13:51 | 6m | Router Setup | 2.8/5 | 47.3% | Needs Improvement | -8.7 | 0.00 | 0.94 | 5.00 | 5.00 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 8a98faa2-76e4-11f1-8… | 2026-07-03 13:38 | 74m | — | 1.0/5 | 68.4% | Needs Improvement | +48.4 | 3.12 | 2.50 | 2.50 | 5.00 | 5.00 | 3.57 | Appropriate Escalation | ⚠ Flagged (4 halluc., 1 garbled) | |
| 8a98faa2-76e4-11f1-8… | 2026-07-03 13:38 | 74m | — | 1.0/5 | 68.4% | Needs Improvement | +48.4 | 3.12 | 2.50 | 2.50 | 5.00 | 5.00 | 3.57 | Appropriate Escalation | ⚠ Flagged (4 halluc., 1 garbled) | |
| ceef452e-76e1-11f1-8… | 2026-07-03 13:19 | 21m | — | 1.0/5 | 23.5% | Needs Improvement | +3.5 | 1.56 | 1.88 | 0.00 | 1.50 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (1 garbled) | |
| efc6de70-76e0-11f1-b… | 2026-07-03 13:13 | 9m | Internet/WAN Setup | 3.9/5 | 65.1% | Needs Improvement | -12.9 | 0.94 | 4.06 | 3.75 | 4.00 | 5.00 | 5.00 | Partial Resolution | ||
| ad02b920-76df-11f1-8… | 2026-07-03 13:04 | 19m | WiFi Connectivity | 2.8/5 | 94.2% | Meets / Exceeds | +38.2 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| 89635c04-76df-11f1-8… | 2026-07-03 13:03 | 5m | Internet/WAN Setup | 2.8/5 | 24.7% | Needs Improvement | -31.3 | 0.00 | 0.94 | 2.50 | 2.00 | N/A | 2.50 | Unresolved | ||
| 66f5eb00-76df-11f1-a… | 2026-07-03 13:02 | 7m | Router Setup | 3.3/5 | 100.0% | Meets / Exceeds | +34.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| da7ed444-76dd-11f1-b… | 2026-07-03 12:51 | 10m | VPN | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| c357416e-76da-11f1-a… | 2026-07-03 12:28 | 36m | WiFi Connectivity | 2.8/5 | 45.5% | Needs Improvement | -10.5 | 3.44 | 0.94 | 1.25 | 3.57 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 785fe842-76d9-11f1-8… | 2026-07-03 12:19 | 7m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 3ee8fc3e-76d9-11f1-8… | 2026-07-03 12:18 | 11m | WiFi Connectivity | 2.6/5 | 46.4% | Needs Improvement | -5.6 | 0.62 | 0.00 | 3.75 | 5.00 | 5.00 | 3.21 | Appropriate Escalation | ||
| 3ee8fc3e-76d9-11f1-8… | 2026-07-03 12:18 | 11m | WiFi Connectivity | 2.6/5 | 46.4% | Needs Improvement | -5.6 | 0.62 | 0.00 | 3.75 | 5.00 | 5.00 | 3.21 | Appropriate Escalation | ||
| 4b9e222a-76d8-11f1-9… | 2026-07-03 12:11 | 8m | Printer/Device Setup | 3.7/5 | 48.3% | Needs Improvement | -25.7 | 1.56 | 0.94 | 3.75 | 2.50 | 5.00 | 3.21 | Partial Resolution | ||
| 3ab57db0-76d7-11f1-b… | 2026-07-03 12:03 | 23m | — | 1.0/5 | 36.5% | Needs Improvement | +16.5 | 2.19 | 0.94 | 2.50 | 2.86 | 0.00 | 1.79 | Ownership Gap | ⚠ Flagged | |
| 3e5b92e4-76d0-11f1-a… | 2026-07-03 11:13 | 16m | WiFi Connectivity | 3.1/5 | 17.3% | Needs Improvement | -44.7 | 0.00 | 0.00 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 53fd73ce-76bc-11f1-8… | 2026-07-03 08:51 | 24m | WiFi Connectivity | 2.8/5 | 44.8% | Needs Improvement | -11.2 | 1.88 | 0.94 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 6df552b0-76b7-11f1-a… | 2026-07-03 08:16 | 43m | WiFi Connectivity | 3.4/5 | 84.7% | Developing | +16.7 | 4.06 | 5.00 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 54d6c1f6-768a-11f1-b… | 2026-07-03 02:53 | 54m | WiFi Connectivity | 1.1/5 | 11.9% | Needs Improvement | -10.1 | 0.94 | 1.56 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (8 halluc., 3 garbled) | |
| 54d6c1f6-768a-11f1-b… | 2026-07-03 02:53 | 54m | WiFi Connectivity | 1.1/5 | 11.9% | Needs Improvement | -10.1 | 0.94 | 1.56 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (8 halluc., 3 garbled) | |
| 141961e2-7689-11f1-a… | 2026-07-03 02:44 | 17m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 77d914da-7688-11f1-a… | 2026-07-03 02:39 | 9m | Hardware Fault | 1.8/5 | 16.0% | Needs Improvement | -20.0 | 0.94 | 0.94 | 0.00 | 1.50 | 0.00 | 1.07 | Unresolved | ||
| 3df98bb4-7688-11f1-b… | 2026-07-03 02:38 | 29m | Password/Login | 3.4/5 | 62.0% | Needs Improvement | -6.0 | 4.06 | 1.56 | 2.50 | 4.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 2fb3f4b8-7688-11f1-a… | 2026-07-03 02:37 | 16m | WiFi Connectivity | 4.5/5 | 76.4% | Developing | -13.6 | 2.50 | 3.44 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| c4d5a070-7686-11f1-a… | 2026-07-03 02:27 | 15m | Router Setup | 2.7/5 | 12.5% | Needs Improvement | -41.5 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| a23e6c08-7682-11f1-8… | 2026-07-03 01:58 | 59m | WiFi Connectivity | 2.8/5 | 75.7% | Developing | +19.7 | 4.06 | 4.06 | 2.50 | 4.29 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 402d8e28-7681-11f1-b… | 2026-07-03 01:48 | 49m | WiFi Connectivity | 2.2/5 | 82.6% | Developing | +38.6 | 4.06 | 5.00 | 3.75 | 4.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| a7432bca-767e-11f1-8… | 2026-07-03 01:29 | 12m | Escalation Request | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 3.50 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (8 halluc.) |
| 536a1bae-767d-11f1-8… | 2026-07-03 01:20 | 15m | Internet/WAN Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| faf29820-767c-11f1-8… | 2026-07-03 01:17 | 6m | Password/Login | 2.8/5 | 6.8% | Needs Improvement | -49.2 | 0.00 | 0.94 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 7bfb6c40-767c-11f1-b… | 2026-07-03 01:14 | 7m | Feature Question | 2.8/5 | 20.6% | Needs Improvement | -35.4 | 0.00 | 1.88 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| 71e90da8-767b-11f1-8… | 2026-07-03 01:06 | 5m | Password/Login | 1.8/5 | 10.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ||
| ca1d3bb2-767a-11f1-9… | 2026-07-03 01:01 | 13m | Hardware Fault | 2.8/5 | 56.8% | Needs Improvement | +0.8 | 0.62 | 2.50 | 3.75 | 3.93 | 5.00 | 5.00 | Appropriate Escalation | ⚠ Flagged (4 halluc., 2 garbled) | |
| 8f9b9fd8-767a-11f1-b… | 2026-07-03 01:00 | 20m | WiFi Connectivity | 3.2/5 | 84.4% | Developing | +20.4 | 4.06 | 2.50 | 5.00 | 5.00 | 5.00 | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 2cb4ce4e-767a-11f1-8… | 2026-07-03 00:57 | 16m | Internet/WAN Setup | 1.8/5 | 33.4% | Needs Improvement | -2.6 | 1.56 | 0.94 | 1.25 | 2.50 | N/A | 2.86 | Unresolved | ⚠ Flagged (1 garbled) | |
| 84c7f450-7678-11f1-a… | 2026-07-03 00:45 | 7m | WiFi Connectivity | 1.2/5 | 41.6% | Needs Improvement | +17.6 | 2.19 | 0.62 | 2.50 | 3.57 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| f6782e4a-7677-11f1-b… | 2026-07-03 00:41 | 11m | Router Setup | 2.8/5 | 14.6% | Needs Improvement | -41.4 | 0.94 | 0.94 | 1.25 | 0.00 | N/A | 0.00 | Ownership Gap | ||
| 6a90d118-7675-11f1-a… | 2026-07-03 00:23 | 5m | Hardware Fault | 2.8/5 | 33.7% | Needs Improvement | -22.3 | 0.94 | 0.00 | 3.75 | 4.00 | N/A | 0.71 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 35d87282-7675-11f1-b… | 2026-07-03 00:22 | 14m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| ee480b8c-7672-11f1-a… | 2026-07-03 00:05 | 61m | Internet/WAN Setup | 1.1/5 | 72.9% | Developing | +50.9 | 5.00 | 3.12 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| ee480b8c-7672-11f1-a… | 2026-07-03 00:05 | 61m | Internet/WAN Setup | 1.1/5 | 72.9% | Developing | +50.9 | 5.00 | 3.12 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 98d73f84-7671-11f1-8… | 2026-07-02 23:56 | 14m | Internet/WAN Setup | 1.0/5 | 32.4% | Needs Improvement | +12.4 | 2.19 | 2.19 | 0.00 | 1.50 | 3.00 | 0.00 | Ownership Gap | ||
| 3693702e-766f-11f1-8… | 2026-07-02 23:39 | 6m | Parental Controls | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 6b3b89fc-766e-11f1-9… | 2026-07-02 23:33 | 15m | WiFi Connectivity | 1.8/5 | 77.5% | Developing | +41.5 | 4.06 | 5.00 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 6b3b89fc-766e-11f1-9… | 2026-07-02 23:33 | 15m | WiFi Connectivity | 1.8/5 | 77.5% | Developing | +41.5 | 4.06 | 5.00 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| bd879b16-766d-11f1-a… | 2026-07-02 23:28 | 51m | WiFi Connectivity | 3.4/5 | 91.9% | Meets / Exceeds | +23.9 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 7cd4d30c-766a-11f1-b… | 2026-07-02 23:05 | 20m | WiFi Connectivity | 2.8/5 | 78.9% | Developing | +22.9 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged | |
| c57fcfae-7669-11f1-9… | 2026-07-02 23:00 | 19m | Speed/Performance | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.94 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc., 2 garbled) |
| e3f5e49c-7668-11f1-8… | 2026-07-02 22:53 | 6m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| a51ec2e8-7668-11f1-8… | 2026-07-02 22:52 | 26m | Router Setup | 2.9/5 | 90.1% | Meets / Exceeds | +32.1 | 5.00 | 5.00 | 3.75 | 4.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 4ab6245e-7668-11f1-a… | 2026-07-02 22:49 | 11m | WiFi Connectivity | 1.1/5 | 25.0% | Needs Improvement | +3.0 | 0.62 | 0.94 | 2.50 | 2.50 | N/A | 0.00 | Unresolved | ||
| 7859e680-7667-11f1-b… | 2026-07-02 22:43 | 29m | Hardware Fault | 2.5/5 | 50.5% | Needs Improvement | +0.5 | 1.25 | 3.75 | 2.50 | 2.50 | 4.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (9 halluc., 2 garbled) | |
| 53203414-7667-11f1-a… | 2026-07-02 22:42 | 20m | Feature Question | 1.5/5 | 25.6% | Needs Improvement | -4.4 | 2.19 | 3.12 | 0.00 | 0.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| 53203414-7667-11f1-a… | 2026-07-02 22:42 | 20m | Feature Question | 1.5/5 | 25.6% | Needs Improvement | -4.4 | 2.19 | 3.12 | 0.00 | 0.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| f7d5e202-7666-11f1-a… | 2026-07-02 22:40 | 32m | WiFi Connectivity | 2.2/5 | 79.9% | Developing | +35.9 | 4.06 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| cf67229a-7666-11f1-a… | 2026-07-02 22:38 | 12m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| a884f310-7665-11f1-8… | 2026-07-02 22:30 | 72m | Internet/WAN Setup | 1.8/5 | 16.9% | Needs Improvement | -19.1 | 2.19 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 0e597bc2-7664-11f1-9… | 2026-07-02 22:19 | 25m | Speed/Performance | 2.9/5 | 55.5% | Needs Improvement | -2.5 | 4.06 | 1.56 | 1.25 | 3.00 | 5.00 | 1.07 | Successful Resolution | ||
| b2eb74f8-7662-11f1-a… | 2026-07-02 22:09 | 18m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 0d2a3d60-7662-11f1-b… | 2026-07-02 22:04 | 22m | Internet/WAN Setup | 2.6/5 | 3.8% | Needs Improvement | -48.2 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 2d3aa55a-7661-11f1-9… | 2026-07-02 21:58 | 37m | Hardware Fault | 1.3/5 | 17.5% | Needs Improvement | -8.5 | 0.00 | 1.88 | 0.00 | 0.00 | 5.00 | 0.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 610ce5b0-7660-11f1-a… | 2026-07-02 21:52 | 20m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| b6c0f542-765f-11f1-a… | 2026-07-02 21:48 | 62m | Router Setup | 2.8/5 | 69.7% | Needs Improvement | +13.7 | 4.06 | 2.50 | 2.50 | 4.29 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| b6c0f542-765f-11f1-a… | 2026-07-02 21:48 | 62m | Router Setup | 2.8/5 | 69.7% | Needs Improvement | +13.7 | 4.06 | 2.50 | 2.50 | 4.29 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 1594db52-765f-11f1-b… | 2026-07-02 21:43 | 14m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| d553a1fe-765e-11f1-9… | 2026-07-02 21:41 | 12m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| ca64c8ea-765e-11f1-9… | 2026-07-02 21:41 | 31m | WiFi Connectivity | 2.6/5 | 32.1% | Needs Improvement | -19.9 | 2.19 | 0.94 | 0.00 | 4.00 | N/A | 0.00 | Unresolved | ||
| 5f96fbc8-765e-11f1-a… | 2026-07-02 21:38 | 40m | Internet/WAN Setup | 4.6/5 | 97.6% | Meets / Exceeds | +5.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 9bd1b282-765d-11f1-9… | 2026-07-02 21:33 | 31m | Internet/WAN Setup | 1.8/5 | 15.0% | Needs Improvement | -21.0 | 0.00 | 2.81 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 613d23fe-765d-11f1-8… | 2026-07-02 21:31 | 6m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (4 halluc.) | |
| 662afc0e-765a-11f1-a… | 2026-07-02 21:10 | 7m | Speed/Performance | 2.8/5 | 42.7% | Needs Improvement | -13.3 | 2.19 | 2.81 | 2.50 | 1.00 | N/A | 1.79 | Ownership Gap | ||
| b2417b28-7659-11f1-b… | 2026-07-02 21:05 | 8m | Password/Login | 2.8/5 | 69.4% | Needs Improvement | +13.4 | 3.12 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 7a56c426-7658-11f1-b… | 2026-07-02 20:56 | 6m | General Inquiry | 2.8/5 | 68.9% | Needs Improvement | +12.9 | 2.00 | N/A | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 1b4f2482-7658-11f1-a… | 2026-07-02 20:53 | 26m | WiFi Connectivity | 2.0/5 | 31.7% | Needs Improvement | -8.3 | 1.56 | 0.94 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| e3d4a60e-7656-11f1-a… | 2026-07-02 20:44 | 10m | Internet/WAN Setup | 3.1/5 | 18.6% | Needs Improvement | -43.4 | 0.00 | 0.94 | 3.75 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged | |
| ff10c1c4-7655-11f1-8… | 2026-07-02 20:38 | 7m | WiFi Connectivity | 3.2/5 | 74.3% | Developing | +10.3 | 4.06 | 2.81 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| fd588d4e-7655-11f1-a… | 2026-07-02 20:38 | 6m | Escalation Request | 2.8/5 | 31.4% | Needs Improvement | -24.6 | 0.62 | 2.50 | 2.50 | 0.71 | 4.00 | 0.00 | Unresolved | ||
| fd588d4e-7655-11f1-a… | 2026-07-02 20:38 | 6m | Escalation Request | 2.8/5 | 31.4% | Needs Improvement | -24.6 | 0.62 | 2.50 | 2.50 | 0.71 | 4.00 | 0.00 | Unresolved | ||
| c74435dc-7655-11f1-8… | 2026-07-02 20:37 | 10m | Speed/Performance | 2.8/5 | 34.4% | Needs Improvement | -21.6 | 0.94 | 1.88 | 3.75 | 1.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged | |
| 0b64eb7c-7655-11f1-a… | 2026-07-02 20:31 | 20m | Port Forwarding | 2.8/5 | 76.5% | Developing | +20.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| e94d20a0-7653-11f1-8… | 2026-07-02 20:23 | 81m | Password/Login | 2.8/5 | 84.3% | Developing | +28.3 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (7 halluc.) | |
| 9815a96e-7653-11f1-a… | 2026-07-02 20:21 | 29m | Hardware Fault | 2.6/5 | 31.4% | Needs Improvement | -20.6 | 0.62 | 0.94 | 0.00 | 3.93 | 5.00 | 1.07 | Unresolved | ||
| 9815a96e-7653-11f1-a… | 2026-07-02 20:21 | 29m | Hardware Fault | 2.6/5 | 31.4% | Needs Improvement | -20.6 | 0.62 | 0.94 | 0.00 | 3.93 | 5.00 | 1.07 | Unresolved | ||
| 23939d4a-7652-11f1-b… | 2026-07-02 20:10 | 36m | WiFi Connectivity | 2.0/5 | 58.2% | Needs Improvement | +18.2 | 3.12 | 4.06 | 2.50 | 3.57 | 0.00 | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| bb4a0536-7650-11f1-8… | 2026-07-02 20:00 | 68m | WiFi Connectivity | 2.8/5 | 82.3% | Developing | +26.3 | 4.38 | 3.44 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| bb4a0536-7650-11f1-8… | 2026-07-02 20:00 | 68m | WiFi Connectivity | 2.8/5 | 82.3% | Developing | +26.3 | 4.38 | 3.44 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| ba194f3c-7650-11f1-a… | 2026-07-02 20:00 | 11m | Router Setup | 1.0/5 | 9.8% | Needs Improvement | -10.2 | 0.00 | 0.94 | 0.00 | 2.00 | 0.00 | 0.00 | Unresolved | ||
| fca2a2aa-764f-11f1-a… | 2026-07-02 19:55 | 35m | Hardware Fault | 2.6/5 | 48.4% | Needs Improvement | -3.6 | 0.62 | 2.50 | 2.50 | 4.00 | 4.00 | 3.57 | Unresolved | ⚠ Flagged (6 halluc., 5 garbled) | |
| fca2a2aa-764f-11f1-a… | 2026-07-02 19:55 | 35m | Hardware Fault | 2.6/5 | 48.4% | Needs Improvement | -3.6 | 0.62 | 2.50 | 2.50 | 4.00 | 4.00 | 3.57 | Unresolved | ⚠ Flagged (6 halluc., 5 garbled) | |
| 8ef1211e-764f-11f1-8… | 2026-07-02 19:52 | 39m | WiFi Connectivity | 3.3/5 | 37.8% | Needs Improvement | -28.2 | 1.56 | 0.94 | 2.50 | 4.00 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 0317da20-764f-11f1-8… | 2026-07-02 19:48 | 12m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 2.00 | N/A | 0.00 | Unresolved | ⚠ | |
| fb513d4e-764a-11f1-8… | 2026-07-02 19:19 | 32m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| ca384e00-764a-11f1-b… | 2026-07-02 19:18 | 82m | — | 1.0/5 | 61.9% | Needs Improvement | +41.9 | 2.50 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| d9f1fffe-7649-11f1-8… | 2026-07-02 19:11 | 36m | Internet/WAN Setup | 2.8/5 | 47.2% | Needs Improvement | -8.8 | 0.00 | 1.88 | 5.00 | 5.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 66caed56-7649-11f1-b… | 2026-07-02 19:08 | 45m | WiFi Connectivity | 1.8/5 | 22.8% | Needs Improvement | -13.2 | 0.94 | 0.94 | 0.00 | 3.00 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 5aae9702-7649-11f1-a… | 2026-07-02 19:08 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| e5609b08-7648-11f1-b… | 2026-07-02 19:04 | 31m | Router Setup | 3.3/5 | 73.1% | Developing | +7.1 | 4.06 | 2.19 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| de34084c-7648-11f1-8… | 2026-07-02 19:04 | 14m | Hardware Fault | 3.6/5 | 0.0% | Needs Improvement | -72.0 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 05048bfa-7648-11f1-a… | 2026-07-02 18:58 | 11m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 7e00fa1c-7647-11f1-8… | 2026-07-02 18:54 | 15m | Internet/WAN Setup | 2.8/5 | 53.8% | Needs Improvement | -2.2 | 0.62 | 3.12 | 2.50 | 5.00 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 163a126a-7647-11f1-8… | 2026-07-02 18:51 | 35m | Hardware Fault | 2.5/5 | 57.2% | Needs Improvement | +7.2 | 1.56 | 3.44 | 3.75 | 4.29 | 2.50 | 2.50 | Partial Resolution | ||
| ec39de50-7646-11f1-b… | 2026-07-02 18:50 | 24m | Hardware Fault | 2.8/5 | 88.3% | Meets / Exceeds | +32.3 | 5.00 | 4.06 | 3.75 | 4.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 6b0845c4-7646-11f1-a… | 2026-07-02 18:47 | 63m | WiFi Connectivity | 1.4/5 | 53.3% | Needs Improvement | +25.3 | 3.44 | 2.19 | 2.50 | 3.57 | 0.00 | 2.86 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 5ff9abc8-7646-11f1-b… | 2026-07-02 18:46 | 118m | WiFi Connectivity | 1.4/5 | 20.6% | Needs Improvement | -7.4 | 1.56 | 0.94 | 0.00 | 1.79 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (8 halluc., 1 garbled) | |
| 5ff9abc8-7646-11f1-b… | 2026-07-02 18:46 | 118m | WiFi Connectivity | 1.4/5 | 20.6% | Needs Improvement | -7.4 | 1.56 | 0.94 | 0.00 | 1.79 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (8 halluc., 1 garbled) | |
| 46dd2458-7646-11f1-a… | 2026-07-02 18:46 | 101m | WiFi Connectivity | 3.1/5 | 66.1% | Needs Improvement | +4.1 | 2.50 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| cd790bcc-7645-11f1-a… | 2026-07-02 18:42 | 12m | Speed/Performance | 2.8/5 | 51.4% | Needs Improvement | -4.6 | 2.50 | 2.81 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 4447d0e0-7645-11f1-9… | 2026-07-02 18:38 | 7m | Internet/WAN Setup | 2.8/5 | 37.9% | Needs Improvement | -18.1 | 0.00 | 2.81 | 3.75 | 1.00 | N/A | 4.29 | Unresolved | ||
| f1617b42-7644-11f1-9… | 2026-07-02 18:36 | 8m | Internet/WAN Setup | 2.8/5 | 24.8% | Needs Improvement | -31.2 | 0.00 | 0.94 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 65bb5f5e-7644-11f1-b… | 2026-07-02 18:32 | 81m | Router Setup | 3.0/5 | 62.0% | Needs Improvement | +2.0 | 4.06 | 1.56 | 2.50 | 4.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 28eb5ea8-7644-11f1-a… | 2026-07-02 18:30 | 58m | Internet/WAN Setup | 1.8/5 | 55.1% | Needs Improvement | +19.1 | 2.19 | 0.94 | 2.50 | 5.00 | 5.00 | 2.86 | Appropriate Escalation | ⚠ Flagged (2 garbled) | |
| 28eb5ea8-7644-11f1-a… | 2026-07-02 18:30 | 58m | Internet/WAN Setup | 1.8/5 | 55.1% | Needs Improvement | +19.1 | 2.19 | 0.94 | 2.50 | 5.00 | 5.00 | 2.86 | Appropriate Escalation | ⚠ Flagged (2 garbled) | |
| fe68fa04-763f-11f1-b… | 2026-07-02 18:01 | 42m | Router Setup | 2.8/5 | 66.1% | Needs Improvement | +10.1 | 2.50 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 89472ddc-763e-11f1-b… | 2026-07-02 17:50 | 13m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.94 | 0.00 | 2.50 | 1.00 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 55f0fb62-763d-11f1-8… | 2026-07-02 17:42 | 17m | Router Setup | 1.6/5 | 25.6% | Needs Improvement | -6.4 | 0.94 | 0.00 | 2.50 | 2.50 | 0.00 | 2.50 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| b02b4106-763c-11f1-a… | 2026-07-02 17:37 | 28m | Speed/Performance | 2.8/5 | 9.5% | Needs Improvement | -46.5 | 0.00 | 0.00 | 1.25 | 0.71 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 4b7e133c-763c-11f1-b… | 2026-07-02 17:34 | 16m | WiFi Connectivity | 2.8/5 | 65.1% | Needs Improvement | +9.1 | 2.50 | 2.19 | 5.00 | 4.00 | N/A | 3.93 | Partial Resolution | ||
| 6d5cb636-763a-11f1-8… | 2026-07-02 17:21 | 6m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 09c247dc-7638-11f1-b… | 2026-07-02 17:04 | 11m | Password/Login | 2.8/5 | 58.2% | Needs Improvement | +2.2 | 1.25 | 4.06 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ||
| 269f314a-7637-11f1-8… | 2026-07-02 16:57 | 8m | WiFi Connectivity | 3.3/5 | 0.0% | Needs Improvement | -66.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (1 halluc.) | |
| 269f314a-7637-11f1-8… | 2026-07-02 16:57 | 8m | WiFi Connectivity | 3.3/5 | 0.0% | Needs Improvement | -66.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (1 halluc.) | |
| 09c3379c-7637-11f1-8… | 2026-07-02 16:56 | 12m | WiFi Connectivity | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| a9fdd77c-7636-11f1-9… | 2026-07-02 16:54 | 10m | Internet/WAN Setup | 3.2/5 | 11.7% | Needs Improvement | -52.3 | 0.00 | 0.94 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ||
| 51e4d2d4-7636-11f1-a… | 2026-07-02 16:51 | 34m | — | 1.0/5 | 29.6% | Needs Improvement | +9.6 | 1.56 | 2.81 | 0.00 | 3.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc., 1 garbled) | |
| 5e5f6e62-7635-11f1-9… | 2026-07-02 16:45 | 22m | Router Setup | 2.8/5 | 85.6% | Meets / Exceeds | +29.6 | 4.06 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| 17e96b54-7635-11f1-8… | 2026-07-02 16:43 | 6m | WiFi Connectivity | 2.8/5 | 47.2% | Needs Improvement | -8.8 | 0.00 | 2.81 | 3.75 | 5.00 | N/A | 2.50 | Unresolved | ||
| 13bfcc40-7634-11f1-9… | 2026-07-02 16:35 | 10m | Password/Login | 2.8/5 | 50.1% | Needs Improvement | -5.9 | 2.19 | 1.88 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged | |
| 95446dd6-7632-11f1-8… | 2026-07-02 16:25 | 8m | Internet/WAN Setup | 2.8/5 | 19.2% | Needs Improvement | -36.8 | 0.00 | 0.00 | 3.75 | 2.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 7cd89150-7632-11f1-8… | 2026-07-02 16:24 | 24m | WiFi Connectivity | 4.0/5 | 82.7% | Developing | +2.7 | 5.00 | 2.50 | 3.75 | 4.29 | 5.00 | 4.29 | Successful Resolution | ||
| 6d8dba86-7632-11f1-9… | 2026-07-02 16:23 | 30m | WiFi Connectivity | 1.8/5 | 20.4% | Needs Improvement | -15.6 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| 4b7a9b94-7632-11f1-b… | 2026-07-02 16:23 | 27m | WiFi Connectivity | 4.3/5 | 77.8% | Developing | -8.2 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 887cc2c0-7631-11f1-b… | 2026-07-02 16:17 | 6m | Hardware Fault | 2.8/5 | 28.3% | Needs Improvement | -27.7 | 0.00 | 0.94 | 3.75 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| d565506c-7630-11f1-b… | 2026-07-02 16:12 | 11m | Hardware Fault | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 1.56 | 0.00 | 2.50 | 1.79 | 0.00 | 1.79 | Unresolved | ⚠ | |
| 4b6c0b8a-7630-11f1-a… | 2026-07-02 16:08 | 5m | Internet/WAN Setup | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 017977ce-7630-11f1-a… | 2026-07-02 16:06 | 121m | Password/Login | 1.5/5 | 39.0% | Needs Improvement | +9.0 | 2.19 | 2.19 | 0.00 | 5.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (13 halluc., 3 garbled) | |
| 017977ce-7630-11f1-a… | 2026-07-02 16:06 | 121m | Password/Login | 1.5/5 | 39.0% | Needs Improvement | +9.0 | 2.19 | 2.19 | 0.00 | 5.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (13 halluc., 3 garbled) | |
| 4c8a7106-762f-11f1-a… | 2026-07-02 16:01 | 138m | WiFi Connectivity | 2.8/5 | 29.1% | Needs Improvement | -26.9 | 0.62 | 0.00 | 0.00 | 3.93 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (5 halluc., 1 garbled) | |
| 4c8a7106-762f-11f1-a… | 2026-07-02 16:01 | 138m | WiFi Connectivity | 2.8/5 | 29.1% | Needs Improvement | -26.9 | 0.62 | 0.00 | 0.00 | 3.93 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (5 halluc., 1 garbled) | |
| ed5308a6-762e-11f1-b… | 2026-07-02 15:58 | 11m | Internet/WAN Setup | 1.4/5 | 64.8% | Needs Improvement | +36.8 | 0.62 | 3.12 | 5.00 | 5.00 | 5.00 | 4.29 | Unresolved | ||
| 410f8b28-762e-11f1-a… | 2026-07-02 15:54 | 20m | Router Setup | 2.9/5 | 70.3% | Developing | +12.3 | 3.12 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 1e292290-762e-11f1-9… | 2026-07-02 15:53 | 10m | Password/Login | 2.8/5 | 14.9% | Needs Improvement | -41.1 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ||
| 0b60f4da-762e-11f1-8… | 2026-07-02 15:52 | 44m | Internet/WAN Setup | 2.7/5 | 27.9% | Needs Improvement | -26.1 | 1.56 | 0.94 | 2.50 | 1.50 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 578510da-7629-11f1-a… | 2026-07-02 15:18 | 34m | Password/Login | 2.4/5 | 69.8% | Needs Improvement | +21.8 | 4.06 | 2.19 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 5fa3463e-7628-11f1-8… | 2026-07-02 15:12 | 25m | WiFi Connectivity | 3.3/5 | 74.5% | Developing | +8.5 | 3.44 | 3.44 | 3.75 | 4.29 | N/A | 4.29 | Partial Resolution | ||
| 5fa3463e-7628-11f1-8… | 2026-07-02 15:12 | 25m | WiFi Connectivity | 3.3/5 | 74.5% | Developing | +8.5 | 3.44 | 3.44 | 3.75 | 4.29 | N/A | 4.29 | Partial Resolution | ||
| 97ef8d62-7624-11f1-a… | 2026-07-02 14:44 | 41m | Internet/WAN Setup | 2.8/5 | 83.5% | Developing | +27.5 | 4.38 | 3.12 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| c6f5e134-7623-11f1-8… | 2026-07-02 14:39 | 7m | Feature Question | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| bb7d10fc-7623-11f1-a… | 2026-07-02 14:38 | 18m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 2 garbled) | |
| bab8f308-7622-11f1-a… | 2026-07-02 14:31 | 5m | WiFi Connectivity | 1.3/5 | 34.2% | Needs Improvement | +8.2 | 1.25 | 0.00 | 3.75 | 4.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 82b70224-7622-11f1-b… | 2026-07-02 14:30 | 7m | Password/Login | 4.0/5 | 62.3% | Needs Improvement | -17.7 | 0.62 | 3.44 | 5.00 | 5.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 garbled) | |
| 9c649e58-7621-11f1-b… | 2026-07-02 14:23 | 10m | Speed/Performance | 1.1/5 | 23.8% | Needs Improvement | +1.8 | 0.00 | 0.00 | 3.75 | 1.00 | N/A | 3.57 | Unresolved | ||
| 6b6ccf1a-7620-11f1-8… | 2026-07-02 14:15 | 18m | Internet/WAN Setup | 1.1/5 | 10.7% | Needs Improvement | -11.3 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (8 halluc.) | |
| 5dde78c6-7620-11f1-a… | 2026-07-02 14:14 | 48m | Password/Login | 1.5/5 | 42.2% | Needs Improvement | +12.2 | 0.94 | 2.19 | 1.25 | 3.50 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (3 halluc., 1 garbled) | |
| 5dde78c6-7620-11f1-a… | 2026-07-02 14:14 | 48m | Password/Login | 1.5/5 | 42.2% | Needs Improvement | +12.2 | 0.94 | 2.19 | 1.25 | 3.50 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (3 halluc., 1 garbled) | |
| 2c817242-7620-11f1-9… | 2026-07-02 14:13 | 8m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 2.81 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 56d885ae-761f-11f1-8… | 2026-07-02 14:07 | 5m | Password/Login | 3.5/5 | 87.0% | Meets / Exceeds | +17.0 | 4.06 | 4.38 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 80e91c60-761e-11f1-b… | 2026-07-02 14:01 | 7m | Router Setup | 3.3/5 | 0.0% | Needs Improvement | -66.0 | 0.00 | 1.88 | 2.50 | 1.50 | 5.00 | 0.00 | Unresolved | ⚠ | |
| f6384f46-761d-11f1-b… | 2026-07-02 13:57 | 15m | Password/Login | 1.1/5 | 5.1% | Needs Improvement | -16.9 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 1.07 | Unresolved | ||
| a42b456e-761d-11f1-8… | 2026-07-02 13:55 | 59m | WiFi Connectivity | 1.8/5 | 61.9% | Needs Improvement | +25.9 | 2.50 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 21e95bbe-761c-11f1-9… | 2026-07-02 13:44 | 42m | Internet/WAN Setup | 2.6/5 | 46.9% | Needs Improvement | -5.1 | 1.56 | 2.81 | 2.50 | 3.50 | N/A | 1.79 | Partial Resolution | ⚠ Flagged | |
| 877288b0-7618-11f1-b… | 2026-07-02 13:18 | 11m | — | 1.0/5 | 20.4% | Needs Improvement | +0.4 | 0.00 | 0.94 | 0.00 | 1.50 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (2 halluc.) | |
| d97da6a0-7616-11f1-b… | 2026-07-02 13:06 | 6m | Feature Question | 1.4/5 | 16.4% | Needs Improvement | -11.6 | 0.00 | 0.00 | 2.50 | 1.79 | 0.00 | 1.79 | Unresolved | ||
| e3ac3306-7613-11f1-b… | 2026-07-02 12:45 | 16m | Password/Login | 4.0/5 | 87.5% | Meets / Exceeds | +7.5 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 29d89980-7611-11f1-8… | 2026-07-02 12:25 | 110m | Internet/WAN Setup | 1.1/5 | 31.5% | Needs Improvement | +9.5 | 1.56 | 0.62 | 0.00 | 2.50 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (18 halluc., 3 garbled) | |
| 5c7ed7de-760f-11f1-a… | 2026-07-02 12:12 | 5m | WiFi Connectivity | 3.6/5 | 54.2% | Needs Improvement | -17.8 | 0.00 | 3.12 | 3.75 | 5.00 | N/A | 5.00 | Unresolved | ||
| 5c7ed7de-760f-11f1-a… | 2026-07-02 12:12 | 5m | WiFi Connectivity | 3.6/5 | 54.2% | Needs Improvement | -17.8 | 0.00 | 3.12 | 3.75 | 5.00 | N/A | 5.00 | Unresolved | ||
| 3a6c068c-760d-11f1-8… | 2026-07-02 11:57 | 13m | WiFi Connectivity | 1.8/5 | 60.2% | Needs Improvement | +24.2 | 3.12 | 2.19 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 8a95a6fa-7607-11f1-b… | 2026-07-02 11:16 | 12m | Router Setup | 2.2/5 | 59.9% | Needs Improvement | +15.9 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 5ef94120-75fb-11f1-8… | 2026-07-02 09:49 | 7m | Password/Login | 3.4/5 | 85.4% | Meets / Exceeds | +17.4 | 4.06 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 0d62ae28-75fb-11f1-8… | 2026-07-02 09:47 | 20m | Hardware Fault | 2.8/5 | 79.7% | Developing | +23.7 | 3.12 | 4.38 | 5.00 | 4.00 | 5.00 | 3.21 | Partial Resolution | ||
| b4da90f4-75eb-11f1-9… | 2026-07-02 07:57 | 13m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| ebefbcf0-75c2-11f1-a… | 2026-07-02 03:05 | 38m | WiFi Connectivity | 1.6/5 | 81.0% | Developing | +49.0 | 4.06 | 3.44 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 4c38243c-75c1-11f1-b… | 2026-07-02 02:54 | 64m | Router Setup | 2.8/5 | 76.6% | Developing | +20.6 | 5.00 | 1.56 | 3.75 | 4.29 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (5 halluc., 1 garbled) | |
| a8574df6-75bc-11f1-9… | 2026-07-02 02:20 | 20m | Password/Login | 3.2/5 | 82.8% | Developing | +18.8 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (10 halluc., 1 garbled) | |
| 3a1e602c-75bc-11f1-a… | 2026-07-02 02:17 | 24m | Internet/WAN Setup | 2.3/5 | 39.4% | Needs Improvement | -6.6 | 1.56 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Ownership Gap | ||
| d6a96d5c-75bb-11f1-8… | 2026-07-02 02:15 | 5m | Internet/WAN Setup | 1.1/5 | 2.8% | Needs Improvement | -19.2 | 0.00 | 0.62 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 884c866a-75b8-11f1-9… | 2026-07-02 01:51 | 10m | Password/Login | 2.7/5 | 80.7% | Developing | +26.7 | 4.06 | 5.00 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| ca529718-75b6-11f1-b… | 2026-07-02 01:38 | 12m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (1 halluc.) | |
| 02891180-75b6-11f1-8… | 2026-07-02 01:33 | 13m | WiFi Connectivity | 2.8/5 | 63.1% | Needs Improvement | +7.1 | 2.19 | 2.19 | 3.75 | 5.00 | 5.00 | 2.50 | Partial Resolution | ||
| 497199ec-75b5-11f1-a… | 2026-07-02 01:28 | 33m | Printer/Device Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (6 halluc., 1 garbled) | |
| ca4b438e-75b4-11f1-b… | 2026-07-02 01:24 | 25m | WiFi Connectivity | 1.6/5 | 60.1% | Needs Improvement | +28.1 | 4.06 | 1.56 | 2.50 | 4.00 | 5.00 | 0.00 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| a5cf4a46-75b4-11f1-8… | 2026-07-02 01:23 | 16m | Printer/Device Setup | 2.8/5 | 17.9% | Needs Improvement | -38.1 | 0.94 | 0.94 | 1.25 | 1.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (3 halluc.) | |
| 1fdbc2b8-75b2-11f1-8… | 2026-07-02 01:05 | 69m | Internet/WAN Setup | 1.8/5 | 32.5% | Needs Improvement | -3.5 | 1.56 | 0.00 | 2.50 | 4.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged | |
| 27e62d64-75b1-11f1-9… | 2026-07-02 00:58 | 17m | WiFi Connectivity | 3.3/5 | 73.6% | Developing | +7.6 | 5.00 | 2.19 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| b61fca28-75b0-11f1-8… | 2026-07-02 00:55 | 129m | Hardware Fault | 1.1/5 | 19.7% | Needs Improvement | -2.3 | 0.94 | 2.19 | 0.00 | 1.79 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (7 halluc., 3 garbled) | |
| 5693c358-75af-11f1-8… | 2026-07-02 00:45 | 12m | WiFi Connectivity | 2.8/5 | 26.4% | Needs Improvement | -29.6 | 1.56 | 0.00 | 2.50 | 1.50 | 0.00 | 2.50 | Unresolved | ||
| ba91d32e-75ad-11f1-8… | 2026-07-02 00:34 | 9m | Internet/WAN Setup | 2.8/5 | 8.6% | Needs Improvement | -47.4 | 0.94 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 37de6240-75ac-11f1-b… | 2026-07-02 00:23 | 5m | Password/Login | 3.0/5 | 59.0% | Needs Improvement | -1.0 | 2.19 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| f229fd46-75aa-11f1-b… | 2026-07-02 00:14 | 7m | WiFi Connectivity | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 8414f974-75a9-11f1-b… | 2026-07-02 00:03 | 54m | Router Setup | 1.8/5 | 72.7% | Developing | +36.7 | 3.12 | 5.00 | 2.50 | 4.29 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 8414f974-75a9-11f1-b… | 2026-07-02 00:03 | 54m | Router Setup | 1.8/5 | 72.7% | Developing | +36.7 | 3.12 | 5.00 | 2.50 | 4.29 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 5b56bbc8-75a7-11f1-a… | 2026-07-01 23:48 | 32m | Hardware Fault | 1.7/5 | 54.9% | Needs Improvement | +20.9 | 2.19 | 3.12 | 1.25 | 4.29 | N/A | 3.57 | Unresolved | ⚠ Flagged (8 halluc., 2 garbled) | |
| da13f00a-75a4-11f1-a… | 2026-07-01 23:30 | 45m | Router Setup | 3.3/5 | 0.0% | Needs Improvement | -66.0 | 1.88 | 0.94 | 2.50 | 5.00 | N/A | 0.00 | Ownership Gap | ⚠ | ⚠ Flagged (2 halluc., 1 garbled) |
| c0a1b850-75a4-11f1-a… | 2026-07-01 23:29 | 6m | Hardware Fault | 1.5/5 | 17.3% | Needs Improvement | -12.7 | 0.00 | 0.00 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 98b0f2ca-75a4-11f1-8… | 2026-07-01 23:28 | 5m | WiFi Connectivity | 2.8/5 | 28.3% | Needs Improvement | -27.7 | 0.00 | 1.88 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 8d9823f4-75a4-11f1-8… | 2026-07-01 23:28 | 6m | Hardware Fault | 1.1/5 | 31.9% | Needs Improvement | +9.9 | 0.00 | 0.00 | 1.25 | 5.00 | N/A | 5.00 | Unresolved | ||
| 8d9823f4-75a4-11f1-8… | 2026-07-01 23:28 | 6m | Hardware Fault | 1.1/5 | 31.9% | Needs Improvement | +9.9 | 0.00 | 0.00 | 1.25 | 5.00 | N/A | 5.00 | Unresolved | ||
| 6e468488-75a3-11f1-b… | 2026-07-01 23:20 | 14m | Internet/WAN Setup | 2.2/5 | 48.5% | Needs Improvement | +4.5 | 0.94 | 1.88 | 5.00 | 4.00 | N/A | 1.79 | Partial Resolution | ||
| 4431c928-759e-11f1-a… | 2026-07-01 22:43 | 15m | Hardware Fault | 2.7/5 | 31.9% | Needs Improvement | -22.1 | 0.62 | 2.50 | 1.25 | 2.14 | 4.00 | 0.00 | Unresolved | ⚠ Flagged (6 halluc.) | |
| 1f7b636e-759e-11f1-b… | 2026-07-01 22:42 | 11m | WiFi Connectivity | 1.1/5 | 33.1% | Needs Improvement | +11.1 | 0.62 | 0.00 | 2.50 | 5.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| f3c6d49c-759d-11f1-a… | 2026-07-01 22:41 | 8m | WiFi Connectivity | 3.7/5 | 53.9% | Needs Improvement | -20.1 | 0.62 | 1.88 | 3.75 | 5.00 | 5.00 | 3.21 | Unresolved | ||
| 6584dffe-759c-11f1-9… | 2026-07-01 22:30 | 15m | Hardware Fault | 1.1/5 | 10.3% | Needs Improvement | -11.7 | 0.94 | 0.62 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ||
| 257c8d4e-759c-11f1-b… | 2026-07-01 22:28 | 17m | Hardware Fault | 3.2/5 | 4.2% | Needs Improvement | -59.8 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 142d31e2-759c-11f1-a… | 2026-07-01 22:27 | 23m | WiFi Connectivity | 2.7/5 | 46.5% | Needs Improvement | -7.5 | 1.56 | 2.81 | 3.75 | 2.50 | 0.00 | 3.57 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| a7a200f8-759a-11f1-8… | 2026-07-01 22:17 | 48m | WiFi Connectivity | 2.9/5 | 65.6% | Needs Improvement | +7.6 | 3.44 | 2.19 | 3.75 | 4.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| dc6a4fd0-7599-11f1-b… | 2026-07-01 22:11 | 18m | Router Setup | 2.8/5 | 68.5% | Needs Improvement | +12.6 | 4.06 | 0.62 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| db0c50c0-7599-11f1-a… | 2026-07-01 22:11 | 11m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 60659aa2-7599-11f1-8… | 2026-07-01 22:08 | 59m | Internet/WAN Setup | 1.8/5 | 19.4% | Needs Improvement | -16.6 | 0.94 | 3.44 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (7 halluc., 1 garbled) | |
| d23f2f4a-7598-11f1-b… | 2026-07-01 22:04 | 8m | Hardware Fault | 2.8/5 | 56.0% | Needs Improvement | +0.1 | 2.19 | 2.81 | 2.50 | 5.00 | N/A | 1.79 | Partial Resolution | ||
| b16f1ce0-7597-11f1-9… | 2026-07-01 21:56 | 8m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.94 | 3.75 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| bccf0d1c-7596-11f1-9… | 2026-07-01 21:49 | 6m | Router Setup | 2.8/5 | 8.1% | Needs Improvement | -47.9 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ||
| 946056ba-7596-11f1-9… | 2026-07-01 21:48 | 62m | WiFi Connectivity | 3.4/5 | 94.2% | Meets / Exceeds | +26.2 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| 6f773194-7595-11f1-a… | 2026-07-01 21:40 | 11m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 1.25 | 0.71 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 1c5dabc0-7593-11f1-9… | 2026-07-01 21:23 | 9m | WiFi Connectivity | 2.5/5 | 50.0% | Needs Improvement | 0.0 | 0.62 | 0.94 | 2.50 | 5.00 | 5.00 | 5.00 | Unresolved | ||
| 0cfd4aa0-7593-11f1-9… | 2026-07-01 21:23 | 13m | Router Setup | 3.5/5 | 80.5% | Developing | +10.4 | 4.06 | 4.06 | 3.75 | 5.00 | 5.00 | 1.79 | Successful Resolution | ||
| e44b9698-7592-11f1-8… | 2026-07-01 21:21 | 71m | WiFi Connectivity | 1.4/5 | 42.8% | Needs Improvement | +14.8 | 1.56 | 1.56 | 0.00 | 5.00 | 5.00 | 1.07 | Appropriate Escalation | ⚠ Flagged (2 garbled) | |
| e44b9698-7592-11f1-8… | 2026-07-01 21:21 | 71m | WiFi Connectivity | 1.4/5 | 42.8% | Needs Improvement | +14.8 | 1.56 | 1.56 | 0.00 | 5.00 | 5.00 | 1.07 | Appropriate Escalation | ⚠ Flagged (2 garbled) | |
| bb5ef0f4-7592-11f1-8… | 2026-07-01 21:20 | 41m | Speed/Performance | 2.6/5 | 20.9% | Needs Improvement | -31.1 | 0.62 | 0.94 | 0.00 | 1.43 | 3.50 | 1.07 | Unresolved | ⚠ Flagged (5 halluc.) | |
| bb5ef0f4-7592-11f1-8… | 2026-07-01 21:20 | 41m | Speed/Performance | 2.6/5 | 20.9% | Needs Improvement | -31.1 | 0.62 | 0.94 | 0.00 | 1.43 | 3.50 | 1.07 | Unresolved | ⚠ Flagged (5 halluc.) | |
| e23a9fd0-7591-11f1-9… | 2026-07-01 21:14 | 9m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 56219ff0-758f-11f1-a… | 2026-07-01 20:56 | 34m | Internet/WAN Setup | 2.8/5 | 48.8% | Needs Improvement | -7.2 | 1.56 | 2.50 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| ba2b056e-758e-11f1-a… | 2026-07-01 20:52 | 95m | WiFi Connectivity | 1.2/5 | 17.6% | Needs Improvement | -6.4 | 1.56 | 0.94 | 0.00 | 1.50 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 73830694-758d-11f1-8… | 2026-07-01 20:43 | 13m | WiFi Connectivity | 2.8/5 | 39.4% | Needs Improvement | -16.6 | 2.19 | 2.81 | 2.50 | 0.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (1 halluc., 1 garbled) | |
| 5548bfb6-758d-11f1-8… | 2026-07-01 20:42 | 12m | Hardware Fault | 1.8/5 | 73.0% | Developing | +37.0 | 2.19 | 4.06 | 5.00 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ||
| 5548bfb6-758d-11f1-8… | 2026-07-01 20:42 | 12m | Hardware Fault | 1.8/5 | 73.0% | Developing | +37.0 | 2.19 | 4.06 | 5.00 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ||
| 6474b938-758b-11f1-9… | 2026-07-01 20:28 | 37m | WiFi Connectivity | 2.8/5 | 9.9% | Needs Improvement | -46.1 | 0.62 | 0.00 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (7 halluc.) | |
| 1395a9e6-758b-11f1-a… | 2026-07-01 20:26 | 10m | Printer/Device Setup | 4.2/5 | 79.9% | Developing | -4.1 | 4.06 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 1b032354-7589-11f1-a… | 2026-07-01 20:11 | 30m | WiFi Connectivity | 1.4/5 | 23.8% | Needs Improvement | -4.2 | 0.00 | 3.44 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| d1061c66-7588-11f1-a… | 2026-07-01 20:09 | 11m | Router Setup | 2.8/5 | 63.1% | Needs Improvement | +7.1 | 2.19 | 0.94 | 3.75 | 5.00 | 5.00 | 5.00 | Partial Resolution | ⚠ Flagged | |
| 4582e138-7588-11f1-a… | 2026-07-01 20:05 | 43m | WiFi Connectivity | 1.8/5 | 68.3% | Needs Improvement | +32.3 | 0.94 | 4.06 | 5.00 | 5.00 | 5.00 | 3.21 | Appropriate Escalation | ⚠ Flagged | |
| 4582e138-7588-11f1-a… | 2026-07-01 20:05 | 43m | WiFi Connectivity | 1.8/5 | 68.3% | Needs Improvement | +32.3 | 0.94 | 4.06 | 5.00 | 5.00 | 5.00 | 3.21 | Appropriate Escalation | ⚠ Flagged | |
| d83d8fc4-7587-11f1-8… | 2026-07-01 20:02 | 22m | Escalation Request | 2.8/5 | 63.1% | Needs Improvement | +7.1 | 2.19 | 0.00 | 5.00 | 5.00 | 5.00 | 5.00 | Appropriate Escalation | ⚠ Flagged (3 halluc.) | |
| 26b0e0da-7587-11f1-b… | 2026-07-01 19:57 | 8m | WiFi Connectivity | 3.3/5 | 63.3% | Needs Improvement | -2.7 | 1.88 | 3.12 | 3.75 | 4.00 | N/A | 5.00 | Partial Resolution | ||
| 17780012-7587-11f1-8… | 2026-07-01 19:57 | 7m | Password/Login | 4.3/5 | 59.4% | Needs Improvement | -26.6 | 2.50 | 2.19 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 6ec5d436-7585-11f1-a… | 2026-07-01 19:45 | 9m | Router Setup | 2.8/5 | 29.2% | Needs Improvement | -26.8 | 0.00 | 0.00 | 3.75 | 5.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 3e6431e8-7585-11f1-8… | 2026-07-01 19:44 | 67m | Internet/WAN Setup | 1.5/5 | 29.7% | Needs Improvement | -0.3 | 1.56 | 0.00 | 1.25 | 2.14 | 4.00 | 1.07 | Unresolved | ⚠ Flagged (5 halluc., 1 garbled) | |
| 6ef0d394-7584-11f1-b… | 2026-07-01 19:38 | 11m | Internet/WAN Setup | 2.8/5 | 24.2% | Needs Improvement | -31.8 | 1.56 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Ownership Gap | ||
| 31d8eb2c-7584-11f1-8… | 2026-07-01 19:36 | 16m | Password/Login | 2.8/5 | 43.8% | Needs Improvement | -12.2 | 1.56 | 1.25 | 2.50 | 3.00 | N/A | 4.29 | Ownership Gap | ||
| 12a937f2-7584-11f1-a… | 2026-07-01 19:35 | 7m | Password/Login | 2.8/5 | 77.6% | Developing | +21.6 | 3.12 | 5.00 | 3.75 | 4.00 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| e1c77df6-7583-11f1-8… | 2026-07-01 19:34 | 8m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 8be8802a-7582-11f1-b… | 2026-07-01 19:24 | 32m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 1.56 | 3.44 | 1.25 | 2.50 | N/A | 2.50 | Unresolved | ⚠ | |
| f865fcca-7580-11f1-8… | 2026-07-01 19:13 | 6m | Router Setup | 2.8/5 | 51.4% | Needs Improvement | -4.6 | 1.25 | 1.88 | 3.75 | 5.00 | N/A | 2.50 | Unresolved | ||
| 8c742966-757f-11f1-8… | 2026-07-01 19:03 | 6m | Router Setup | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 157e3cd4-757f-11f1-a… | 2026-07-01 19:00 | 7m | WiFi Connectivity | 2.8/5 | 21.5% | Needs Improvement | -34.5 | 0.00 | 0.00 | 3.75 | 1.50 | N/A | 1.79 | Unresolved | ||
| ce77c058-757e-11f1-8… | 2026-07-01 18:58 | 7m | Hardware Fault | 2.8/5 | 43.7% | Needs Improvement | -12.3 | 0.62 | 2.81 | 2.50 | 3.21 | 4.00 | 1.79 | Appropriate Escalation | ||
| 139386e0-757a-11f1-a… | 2026-07-01 18:24 | 11m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 1ec0ce84-7579-11f1-9… | 2026-07-01 18:17 | 44m | WiFi Connectivity | 1.8/5 | 26.3% | Needs Improvement | -9.7 | 1.56 | 2.19 | 0.00 | 1.00 | 1.50 | 1.07 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 8fc45274-7577-11f1-b… | 2026-07-01 18:06 | 7m | Internet/WAN Setup | 2.8/5 | 40.4% | Needs Improvement | -15.6 | 0.00 | 1.88 | 3.75 | 3.50 | N/A | 3.57 | Unresolved | ⚠ Flagged | |
| 9e72bfdc-7576-11f1-8… | 2026-07-01 17:59 | 26m | Parental Controls | 1.8/5 | 42.1% | Needs Improvement | +6.1 | 2.19 | 3.12 | 2.50 | 3.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (3 halluc., 1 garbled) | |
| 68116c56-7574-11f1-9… | 2026-07-01 17:43 | 66m | WiFi Connectivity | 1.7/5 | 59.2% | Needs Improvement | +25.2 | 3.75 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| fc231440-7573-11f1-9… | 2026-07-01 17:40 | 26m | Password/Login | 3.3/5 | 44.4% | Needs Improvement | -21.6 | 1.88 | 2.19 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| fa6e9dd8-7571-11f1-b… | 2026-07-01 17:26 | 21m | Hardware Fault | 2.9/5 | 61.1% | Needs Improvement | +3.1 | 1.88 | 2.50 | 3.75 | 4.00 | 4.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (1 garbled) | |
| e5dc130a-7571-11f1-b… | 2026-07-01 17:25 | 19m | Password/Login | 2.8/5 | 58.1% | Needs Improvement | +2.1 | 1.56 | 2.81 | 2.50 | 5.00 | 2.50 | 5.00 | Unresolved | ||
| aa924766-7570-11f1-b… | 2026-07-01 17:16 | 75m | Internet/WAN Setup | 2.0/5 | 21.4% | Needs Improvement | -18.6 | 2.19 | 0.94 | 0.00 | 1.50 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (3 halluc., 2 garbled) | |
| 2d5a611c-756f-11f1-9… | 2026-07-01 17:06 | 84m | Password/Login | 3.5/5 | 86.9% | Meets / Exceeds | +16.9 | 5.00 | 5.00 | 3.75 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| d392bd5a-756e-11f1-9… | 2026-07-01 17:03 | 57m | Hardware Fault | 3.0/5 | 62.6% | Needs Improvement | +2.6 | 2.19 | 2.81 | 2.50 | 5.00 | 5.00 | 2.86 | Appropriate Escalation | ||
| 0cc42ab0-756e-11f1-b… | 2026-07-01 16:58 | 7m | Router Setup | 2.8/5 | 20.0% | Needs Improvement | -36.0 | 0.62 | 0.94 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ||
| c88fdf68-756a-11f1-8… | 2026-07-01 16:34 | 21m | WiFi Connectivity | 2.7/5 | 54.2% | Needs Improvement | +0.2 | 2.50 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 11d37c1c-756a-11f1-a… | 2026-07-01 16:29 | 8m | Hardware Fault | 2.8/5 | 7.5% | Needs Improvement | -48.5 | 0.00 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 644c3432-7567-11f1-b… | 2026-07-01 16:10 | 7m | WiFi Connectivity | 1.3/5 | 40.2% | Needs Improvement | +14.2 | 1.56 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 686a960a-7565-11f1-9… | 2026-07-01 15:56 | 7m | Hardware Fault | 2.8/5 | 10.7% | Needs Improvement | -45.3 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ||
| 0e11de86-7563-11f1-9… | 2026-07-01 15:39 | 47m | WiFi Connectivity | 3.2/5 | 90.1% | Meets / Exceeds | +26.1 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| c59384de-7562-11f1-a… | 2026-07-01 15:37 | 23m | Access Point Mode | 2.6/5 | 54.9% | Needs Improvement | +2.9 | 2.19 | 4.06 | 2.50 | 3.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| a33194c2-7561-11f1-b… | 2026-07-01 15:29 | 8m | WiFi Connectivity | 2.7/5 | 0.0% | Needs Improvement | -54.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 8badabc4-7561-11f1-8… | 2026-07-01 15:28 | 17m | Password/Login | 1.8/5 | 13.8% | Needs Improvement | -22.2 | 0.94 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 9efe220e-7560-11f1-b… | 2026-07-01 15:22 | 77m | Router Setup | 2.8/5 | 74.8% | Developing | +18.8 | 5.00 | 1.56 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 8551c0b6-755d-11f1-b… | 2026-07-01 14:59 | 30m | Feature Question | 1.0/5 | 18.1% | Needs Improvement | -1.9 | 0.00 | 0.00 | 0.00 | 2.00 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 2707747e-755d-11f1-b… | 2026-07-01 14:57 | 23m | WiFi Connectivity | 3.0/5 | 100.0% | Meets / Exceeds | +40.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 76ff2ca8-755b-11f1-8… | 2026-07-01 14:45 | 12m | Router Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 5c18b8c8-755b-11f1-b… | 2026-07-01 14:44 | 10m | Password/Login | 2.8/5 | 3.8% | Needs Improvement | -52.2 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged | |
| f45b8de6-755a-11f1-a… | 2026-07-01 14:41 | 17m | WiFi Connectivity | 2.8/5 | 94.2% | Meets / Exceeds | +38.2 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 78838db4-7559-11f1-a… | 2026-07-01 14:30 | 30m | Hardware Fault | 2.8/5 | 88.6% | Meets / Exceeds | +32.6 | 4.06 | 4.38 | 5.00 | 4.29 | N/A | 5.00 | Partial Resolution | ||
| e8efaa48-7558-11f1-9… | 2026-07-01 14:26 | 6m | Router Setup | 3.8/5 | 69.4% | Needs Improvement | -6.6 | 3.12 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| d89245ac-7558-11f1-b… | 2026-07-01 14:26 | 13m | Password/Login | 3.6/5 | 81.2% | Developing | +9.2 | 5.00 | 4.06 | 2.50 | 3.57 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| c75b3078-7558-11f1-9… | 2026-07-01 14:25 | 26m | Router Setup | 3.4/5 | 67.4% | Needs Improvement | -0.6 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| d435d5f6-7557-11f1-8… | 2026-07-01 14:19 | 16m | WiFi Connectivity | 2.8/5 | 86.9% | Meets / Exceeds | +30.9 | 5.00 | 5.00 | 3.75 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 4d0b858a-7557-11f1-a… | 2026-07-01 14:15 | 10m | — | 1.0/5 | 52.1% | Needs Improvement | +32.1 | 4.06 | 2.19 | 0.00 | 3.00 | 5.00 | 0.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 0c0463a4-7557-11f1-8… | 2026-07-01 14:13 | 46m | Internet/WAN Setup | 2.6/5 | 51.7% | Needs Improvement | -0.3 | 2.19 | 0.94 | 3.75 | 5.00 | 0.00 | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc., 3 garbled) | |
| ea749b28-7556-11f1-8… | 2026-07-01 14:12 | 9m | Password/Login | 4.0/5 | 57.6% | Needs Improvement | -22.4 | 1.25 | 5.00 | 2.50 | 2.50 | 4.00 | 3.57 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 294abedc-7556-11f1-9… | 2026-07-01 14:07 | 13m | Password/Login | 3.9/5 | 81.9% | Developing | +3.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 830e177c-7554-11f1-8… | 2026-07-01 13:55 | 59m | WiFi Connectivity | 1.0/5 | 9.6% | Needs Improvement | -10.4 | 0.62 | 0.94 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 6aa92bfa-7553-11f1-b… | 2026-07-01 13:47 | 7m | Account/Billing | 2.8/5 | 37.5% | Needs Improvement | -18.5 | 1.25 | 1.88 | 3.75 | 2.50 | N/A | 0.00 | Unresolved | ||
| 4bb7f17c-7553-11f1-9… | 2026-07-01 13:46 | 15m | WiFi Connectivity | 3.0/5 | 79.9% | Developing | +19.9 | 4.06 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| de1f17b2-7552-11f1-b… | 2026-07-01 13:43 | 7m | Port Forwarding | 2.9/5 | 49.9% | Needs Improvement | -8.1 | 0.94 | 0.94 | 5.00 | 3.50 | N/A | 5.00 | Unresolved | ||
| d7d2764c-7552-11f1-b… | 2026-07-01 13:43 | 17m | Password/Login | 2.8/5 | 42.8% | Needs Improvement | -13.2 | 0.94 | 0.62 | 3.75 | 4.00 | 5.00 | 0.71 | Partial Resolution | ||
| 16d0bd80-7545-11f1-8… | 2026-07-01 12:05 | 14m | WiFi Connectivity | 2.8/5 | 71.5% | Developing | +15.5 | 3.44 | 0.94 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| a9f6edfa-7540-11f1-a… | 2026-07-01 11:33 | 7m | General Inquiry | 2.7/5 | 66.2% | Needs Improvement | +12.2 | 2.19 | 2.50 | 5.00 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| 9da8f0be-753d-11f1-a… | 2026-07-01 11:11 | 16m | Router Setup | 2.8/5 | 37.3% | Needs Improvement | -18.7 | 0.00 | 1.88 | 2.50 | 5.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| a9c787ee-7532-11f1-a… | 2026-07-01 09:53 | 18m | WiFi Connectivity | 2.8/5 | 55.8% | Needs Improvement | -0.2 | 3.12 | 1.56 | 2.50 | 4.00 | N/A | 2.86 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| b7efa876-752b-11f1-8… | 2026-07-01 09:03 | 39m | Router Setup | 2.6/5 | 27.1% | Needs Improvement | -24.9 | 0.94 | 0.94 | 2.50 | 2.50 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 8973f7aa-752a-11f1-a… | 2026-07-01 08:54 | 5m | Hardware Fault | 2.8/5 | 10.7% | Needs Improvement | -45.3 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 9da69e88-7527-11f1-a… | 2026-07-01 08:34 | 39m | WiFi Connectivity | 2.1/5 | 59.0% | Needs Improvement | +17.0 | 2.19 | 1.56 | 2.50 | 5.00 | 5.00 | 3.57 | Appropriate Escalation | ⚠ Flagged (2 halluc., 1 garbled) | |
| 9da69e88-7527-11f1-a… | 2026-07-01 08:34 | 39m | WiFi Connectivity | 2.1/5 | 59.0% | Needs Improvement | +17.0 | 2.19 | 1.56 | 2.50 | 5.00 | 5.00 | 3.57 | Appropriate Escalation | ⚠ Flagged (2 halluc., 1 garbled) | |
| e94bbfaa-7525-11f1-8… | 2026-07-01 08:21 | 9m | Parental Controls | 2.1/5 | 4.2% | Needs Improvement | -37.8 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 2ca40d0a-751e-11f1-9… | 2026-07-01 07:26 | 49m | Speed/Performance | 2.8/5 | 36.2% | Needs Improvement | -19.8 | 1.56 | 1.56 | 2.50 | 2.50 | 1.00 | 1.79 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 02d022be-74f8-11f1-a… | 2026-07-01 02:53 | 56m | Access Point Mode | 2.8/5 | 67.1% | Needs Improvement | +11.1 | 1.88 | 4.38 | 3.75 | 4.00 | 4.00 | 3.57 | Appropriate Escalation | ⚠ Flagged (3 halluc., 1 garbled) | |
| 6163111e-74f4-11f1-b… | 2026-07-01 02:27 | 23m | WiFi Connectivity | 2.8/5 | 50.1% | Needs Improvement | -5.9 | 1.56 | 2.81 | 2.50 | 4.00 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 8282ed4a-74f1-11f1-8… | 2026-07-01 02:06 | 29m | WiFi Connectivity | 1.1/5 | 18.2% | Needs Improvement | -3.8 | 0.00 | 0.94 | 0.00 | 3.50 | N/A | 1.07 | Unresolved | ⚠ Flagged (3 halluc., 3 garbled) | |
| b1858924-74ef-11f1-a… | 2026-07-01 01:53 | 21m | Password/Login | 2.8/5 | 58.9% | Needs Improvement | +2.9 | 3.44 | 1.56 | 3.75 | 4.00 | N/A | 1.43 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| b9dfb7ce-74eb-11f1-b… | 2026-07-01 01:25 | 18m | WiFi Connectivity | 2.8/5 | 58.9% | Needs Improvement | +2.9 | 2.19 | 2.81 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ||
| 97468888-74ea-11f1-b… | 2026-07-01 01:17 | 29m | Internet/WAN Setup | 2.3/5 | 0.0% | Needs Improvement | -46.0 | 2.19 | 3.44 | 2.50 | 4.00 | 0.00 | 0.00 | Partial Resolution | ⚠ | |
| 474cd648-74ea-11f1-a… | 2026-07-01 01:14 | 12m | Internet/WAN Setup | 1.8/5 | 16.5% | Needs Improvement | -19.5 | 0.62 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| 357a5c8e-74e9-11f1-b… | 2026-07-01 01:07 | 8m | Router Setup | 2.8/5 | 25.1% | Needs Improvement | -30.9 | 0.94 | 0.94 | 2.50 | 0.00 | N/A | 2.86 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 463fa3d4-74e5-11f1-b… | 2026-07-01 00:39 | 10m | Router Setup | 2.8/5 | 83.5% | Developing | +27.5 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 1909de1e-74e2-11f1-b… | 2026-07-01 00:16 | 12m | General Inquiry | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | N/A | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 14368ed2-74e2-11f1-8… | 2026-07-01 00:16 | 29m | Router Setup | 2.2/5 | 7.8% | Needs Improvement | -36.2 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (7 halluc.) | |
| 582f65e2-74e1-11f1-8… | 2026-07-01 00:11 | 55m | WiFi Connectivity | 2.8/5 | 75.5% | Developing | +19.4 | 3.44 | 1.56 | 5.00 | 5.00 | 5.00 | 4.29 | Successful Resolution | ||
| 1584a0e0-74e1-11f1-a… | 2026-07-01 00:09 | 7m | Hardware Fault | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 568a6392-74df-11f1-a…1 | 2026-06-30 23:56 | 84m | Internet/WAN Setup | 1.8/5 | 24.9% | Needs Improvement | -11.1 | 1.56 | 0.94 | 1.25 | 1.00 | 2.50 | 0.00 | Ownership Gap | ⚠ Flagged (5 halluc.) | |
| f49c71f2-74de-11f1-9… | 2026-06-30 23:53 | 16m | Hardware Fault | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 82dbbf28-74de-11f1-8… | 2026-06-30 23:50 | 15m | Password/Login | 1.8/5 | 37.5% | Needs Improvement | +1.4 | 0.94 | 1.56 | 2.50 | 1.50 | 5.00 | 1.79 | Ownership Gap | ||
| 54b7a9e6-74dd-11f1-8… | 2026-06-30 23:42 | 12m | WiFi Connectivity | 1.8/5 | 7.5% | Needs Improvement | -28.5 | 0.00 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ||
| b0554eae-74db-11f1-a… | 2026-06-30 23:30 | 45m | Internet/WAN Setup | 1.8/5 | 34.7% | Needs Improvement | -1.3 | 0.94 | 0.94 | 2.50 | 4.29 | 0.00 | 2.50 | Partial Resolution | ⚠ Flagged (9 halluc.) | |
| 24a85892-74db-11f1-9… | 2026-06-30 23:26 | 33m | Router Setup | 3.3/5 | 69.7% | Needs Improvement | +3.7 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 20694c8c-74db-11f1-a… | 2026-06-30 23:26 | 8m | Router Setup | 2.8/5 | 53.9% | Needs Improvement | -2.1 | 0.00 | 1.88 | 5.00 | 5.00 | 5.00 | 3.21 | Unresolved | ||
| 412e3fdc-74da-11f1-9… | 2026-06-30 23:20 | 18m | WiFi Connectivity | 2.8/5 | 57.1% | Needs Improvement | +1.1 | 3.44 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| 8a4745ca-74d9-11f1-b… | 2026-06-30 23:15 | 8m | Internet/WAN Setup | 2.8/5 | 64.0% | Needs Improvement | +8.0 | 0.94 | 2.81 | 5.00 | 5.00 | 5.00 | 3.57 | Partial Resolution | ||
| ef18e5fa-74d7-11f1-8… | 2026-06-30 23:03 | 10m | Internet/WAN Setup | 2.8/5 | 5.6% | Needs Improvement | -50.4 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| 2893f65e-74d7-11f1-8… | 2026-06-30 22:58 | 38m | WiFi Connectivity | 1.6/5 | 60.2% | Needs Improvement | +28.2 | 3.44 | 2.19 | 3.75 | 2.86 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| c9f2445c-74d6-11f1-a… | 2026-06-30 22:55 | 7m | WiFi Connectivity | 2.8/5 | 65.1% | Needs Improvement | +9.1 | 0.94 | 4.06 | 3.75 | 4.00 | 5.00 | 5.00 | Partial Resolution | ||
| 9f92a08a-74d6-11f1-a… | 2026-06-30 22:54 | 7m | Password/Login | 3.8/5 | 78.4% | Developing | +2.4 | 5.00 | 3.12 | 2.50 | 4.00 | N/A | 4.29 | Successful Resolution | ||
| d8713496-74d3-11f1-b… | 2026-06-30 22:34 | 7m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 1.88 | 2.50 | 1.00 | 5.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 917067ce-74d3-11f1-9… | 2026-06-30 22:32 | 89m | Router Setup | 1.8/5 | 66.7% | Needs Improvement | +30.7 | 3.12 | 3.44 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| e553a0ce-74d1-11f1-9… | 2026-06-30 22:20 | 35m | WiFi Connectivity | 4.2/5 | 87.5% | Meets / Exceeds | +3.5 | 5.00 | 2.19 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 0635895e-74cf-11f1-a… | 2026-06-30 21:59 | 8m | Feature Question | 3.4/5 | 77.1% | Developing | +9.1 | 3.44 | 2.19 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| a66e0fe2-74cd-11f1-b… | 2026-06-30 21:50 | 8m | Hardware Fault | 2.2/5 | 8.3% | Needs Improvement | -35.7 | 0.00 | 0.00 | 0.00 | 2.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 22ebde0c-74cc-11f1-8… | 2026-06-30 21:39 | 6m | Internet/WAN Setup | 1.7/5 | 11.7% | Needs Improvement | -22.3 | 0.00 | 0.00 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ||
| 958c8228-74cb-11f1-a… | 2026-06-30 21:35 | 91m | Speed/Performance | 2.4/5 | 81.8% | Developing | +33.8 | 3.12 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (11 halluc., 1 garbled) | |
| 5da61efa-74cb-11f1-9… | 2026-06-30 21:33 | 8m | Password/Login | 2.9/5 | 46.5% | Needs Improvement | -11.5 | 0.94 | 4.06 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| e0e140da-74c9-11f1-a… | 2026-06-30 21:23 | 16m | Internet/WAN Setup | 3.0/5 | 46.8% | Needs Improvement | -13.2 | 0.94 | 2.81 | 3.75 | 1.00 | 5.00 | 2.86 | Unresolved | ||
| 6d10499e-74c9-11f1-8… | 2026-06-30 21:19 | 15m | WiFi Connectivity | 2.8/5 | 90.7% | Meets / Exceeds | +34.7 | 5.00 | 3.44 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| a4b0a396-74c7-11f1-a… | 2026-06-30 21:07 | 62m | Router Setup | 2.8/5 | 64.8% | Needs Improvement | +8.8 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| b3bd3ac6-74c6-11f1-9… | 2026-06-30 21:00 | 8m | Router Setup | 2.8/5 | 74.9% | Developing | +18.9 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 2.14 | Successful Resolution | ||
| 97b80370-74c5-11f1-b… | 2026-06-30 20:52 | 72m | Internet/WAN Setup | 2.2/5 | 57.4% | Needs Improvement | +13.4 | 2.19 | 2.19 | 3.75 | 5.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc., 2 garbled) | |
| 0f03bac4-74c5-11f1-b… | 2026-06-30 20:48 | 7m | WiFi Connectivity | 3.6/5 | 56.9% | Needs Improvement | -15.1 | 0.62 | 1.88 | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ||
| e0cb97a8-74c4-11f1-8… | 2026-06-30 20:47 | 5m | Hardware Fault | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| ceebda18-74c2-11f1-a… | 2026-06-30 20:32 | 70m | Router Setup | 2.8/5 | 54.4% | Needs Improvement | -1.6 | 2.81 | 2.50 | 2.50 | 5.00 | 0.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| bdbf6336-74c2-11f1-b… | 2026-06-30 20:31 | 81m | WiFi Connectivity | 1.8/5 | 25.3% | Needs Improvement | -10.7 | 1.56 | 0.94 | 0.00 | 2.50 | N/A | 1.07 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| f0691432-74c0-11f1-b… | 2026-06-30 20:19 | 7m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| ebaae178-74c0-11f1-b… | 2026-06-30 20:18 | 15m | WiFi Connectivity | 2.1/5 | 67.4% | Needs Improvement | +25.4 | 2.19 | 2.81 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| ebaae178-74c0-11f1-b… | 2026-06-30 20:18 | 15m | WiFi Connectivity | 2.1/5 | 67.4% | Needs Improvement | +25.4 | 2.19 | 2.81 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| b2593ef6-74c0-11f1-a… | 2026-06-30 20:17 | 14m | WiFi Connectivity | 3.0/5 | 70.3% | Developing | +10.3 | 4.38 | 3.12 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ||
| 6f95ede4-74c0-11f1-b… | 2026-06-30 20:15 | 35m | WiFi Connectivity | 2.0/5 | 57.0% | Needs Improvement | +17.0 | 3.12 | 2.19 | 2.50 | 4.00 | 2.50 | 2.50 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 67ab8ae4-74c0-11f1-b… | 2026-06-30 20:15 | 14m | General Inquiry | 2.9/5 | 61.1% | Needs Improvement | +3.1 | 3.12 | 4.06 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| be6b964a-74bf-11f1-a… | 2026-06-30 20:10 | 65m | WiFi Connectivity | 3.5/5 | 79.4% | Developing | +9.4 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 3e7b11ae-74bf-11f1-a… | 2026-06-30 20:06 | 45m | Password/Login | 2.3/5 | 22.7% | Needs Improvement | -23.3 | 0.94 | 0.94 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (9 halluc.) | |
| 658e68a0-74be-11f1-9… | 2026-06-30 20:00 | 10m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| f576d160-74bd-11f1-b… | 2026-06-30 19:57 | 27m | WiFi Connectivity | 2.1/5 | 66.7% | Needs Improvement | +24.7 | 2.19 | 2.19 | 3.75 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| e253aef6-74bc-11f1-8… | 2026-06-30 19:50 | 6m | Router Setup | 4.4/5 | 75.0% | Developing | -13.0 | 3.12 | 2.19 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 3be5548e-74bc-11f1-8… | 2026-06-30 19:45 | 33m | Feature Question | 1.8/5 | 21.5% | Needs Improvement | -14.5 | 0.62 | 0.00 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (4 halluc., 1 garbled) | |
| 2ffdb15c-74bc-11f1-b… | 2026-06-30 19:45 | 5m | Password/Login | 1.8/5 | 30.2% | Needs Improvement | -5.8 | 0.62 | 1.88 | 0.00 | 3.00 | 5.00 | 0.00 | Unresolved | ||
| 2826d634-74bc-11f1-9… | 2026-06-30 19:44 | 12m | Feature Question | 1.8/5 | 43.5% | Needs Improvement | +7.5 | 1.56 | 1.88 | 2.50 | 4.00 | 0.00 | 3.57 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 2326810c-74bc-11f1-b… | 2026-06-30 19:44 | 5m | Internet/WAN Setup | 2.8/5 | 48.1% | Needs Improvement | -7.9 | 1.25 | 4.06 | 2.50 | 4.00 | N/A | 0.00 | Partial Resolution | ||
| 469c9af2-74b9-11f1-9… | 2026-06-30 19:24 | 11m | Router Setup | 3.2/5 | 51.8% | Needs Improvement | -12.2 | 2.50 | 1.56 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 43c4e92e-74b9-11f1-9… | 2026-06-30 19:24 | 10m | WiFi Connectivity | 2.3/5 | 24.4% | Needs Improvement | -21.6 | 0.62 | 0.00 | 1.25 | 1.07 | 4.00 | 2.86 | Unresolved | ||
| 3c883c92-74b9-11f1-9… | 2026-06-30 19:23 | 27m | Access Point Mode | 2.8/5 | 16.1% | Needs Improvement | -39.9 | 0.94 | 0.94 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 garbled) | |
| 7aae262c-74b8-11f1-a… | 2026-06-30 19:18 | 26m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 halluc., 1 garbled) |
| ab686422-74b7-11f1-8… | 2026-06-30 19:12 | 8m | Router Setup | 2.9/5 | 73.1% | Developing | +15.1 | 3.44 | 3.12 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 72be9ca4-74b7-11f1-9… | 2026-06-30 19:11 | 20m | WiFi Connectivity | 3.5/5 | 86.1% | Meets / Exceeds | +16.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| cc298ae8-74b6-11f1-9… | 2026-06-30 19:06 | 50m | Router Setup | 2.8/5 | 61.0% | Needs Improvement | +5.0 | 4.06 | 1.88 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ||
| 8ba1dc50-74b6-11f1-9… | 2026-06-30 19:04 | 7m | WiFi Connectivity | 1.8/5 | 7.5% | Needs Improvement | -28.5 | 0.00 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 1288f1dc-74b6-11f1-b… | 2026-06-30 19:01 | 12m | Access Point Mode | 1.4/5 | 24.2% | Needs Improvement | -3.8 | 0.62 | 2.81 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ||
| deb55644-74b4-11f1-b… | 2026-06-30 18:52 | 6m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| d7a3ed26-74b3-11f1-b… | 2026-06-30 18:45 | 12m | Internet/WAN Setup | 2.8/5 | 35.0% | Needs Improvement | -21.0 | 1.25 | 1.88 | 2.50 | 3.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| fcad2cb0-74b1-11f1-a… | 2026-06-30 18:32 | 47m | WiFi Connectivity | 2.8/5 | 63.8% | Needs Improvement | +7.8 | 4.06 | 3.44 | 1.25 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| fcad2cb0-74b1-11f1-a… | 2026-06-30 18:32 | 47m | WiFi Connectivity | 2.8/5 | 63.8% | Needs Improvement | +7.8 | 4.06 | 3.44 | 1.25 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 596f2b34-74b1-11f1-8… | 2026-06-30 18:27 | 14m | Guest Network | 4.0/5 | 68.4% | Needs Improvement | -11.6 | 4.06 | 1.88 | 3.75 | 4.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 4023ff42-74b1-11f1-9… | 2026-06-30 18:26 | 8m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 1.56 | 0.00 | 2.00 | N/A | 0.00 | Unresolved | ⚠ | |
| f62361da-74b0-11f1-b… | 2026-06-30 18:24 | 8m | Internet/WAN Setup | 1.8/5 | 11.5% | Needs Improvement | -24.5 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 1.79 | Unresolved | ||
| e50e2254-74b0-11f1-9… | 2026-06-30 18:24 | 16m | WiFi Connectivity | 2.4/5 | 27.7% | Needs Improvement | -20.3 | 0.00 | 2.81 | 2.50 | 1.79 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 1f97fdd4-74af-11f1-b… | 2026-06-30 18:11 | 44m | Router Setup | 2.0/5 | 82.8% | Developing | +42.8 | 4.38 | 5.00 | 3.75 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 039c4e5a-74af-11f1-b… | 2026-06-30 18:10 | 21m | WiFi Connectivity | 2.8/5 | 61.5% | Needs Improvement | +5.5 | 1.56 | 3.12 | 5.00 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 4074f6f2-74ae-11f1-a… | 2026-06-30 18:05 | 9m | Feature Question | 1.1/5 | 32.6% | Needs Improvement | +10.6 | 1.56 | 0.00 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| 00144866-74ad-11f1-9… | 2026-06-30 17:56 | 6m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| c553adfc-74ac-11f1-9… | 2026-06-30 17:54 | 6m | Feature Question | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 51149884-74ac-11f1-b… | 2026-06-30 17:51 | 8m | Internet/WAN Setup | 3.4/5 | 65.3% | Needs Improvement | -2.7 | 1.25 | 2.81 | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ||
| a5e98f78-74ab-11f1-9… | 2026-06-30 17:46 | 31m | Internet/WAN Setup | 1.3/5 | 3.8% | Needs Improvement | -22.2 | 0.62 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 97cd0582-74ab-11f1-8… | 2026-06-30 17:46 | 24m | WiFi Connectivity | 3.7/5 | 87.2% | Meets / Exceeds | +13.2 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 0cb40276-74aa-11f1-9… | 2026-06-30 17:35 | 14m | Internet/WAN Setup | 3.8/5 | 59.6% | Needs Improvement | -16.4 | 3.12 | 2.19 | 3.75 | 4.00 | N/A | 1.43 | Successful Resolution | ||
| 09a566d4-74a9-11f1-a… | 2026-06-30 17:27 | 12m | Hardware Fault | 2.8/5 | 46.1% | Needs Improvement | -9.9 | 0.62 | 0.94 | 5.00 | 3.00 | N/A | 5.00 | Unresolved | ||
| 6d90c770-74a8-11f1-b… | 2026-06-30 17:23 | 44m | Internet/WAN Setup | 2.8/5 | 75.4% | Developing | +19.4 | 5.00 | 2.50 | 2.50 | 4.29 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 6d90c770-74a8-11f1-b… | 2026-06-30 17:23 | 44m | Internet/WAN Setup | 2.8/5 | 75.4% | Developing | +19.4 | 5.00 | 2.50 | 2.50 | 4.29 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 684df018-74a7-11f1-9… | 2026-06-30 17:16 | 35m | WiFi Connectivity | 2.9/5 | 78.5% | Developing | +20.5 | 4.06 | 1.56 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 8f5f9228-74a3-11f1-b… | 2026-06-30 16:48 | 8m | VPN | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 1.56 | 1.25 | 0.00 | 0.00 | 0.71 | Unresolved | ⚠ | |
| 22b54bea-74a3-11f1-8… | 2026-06-30 16:45 | 7m | WiFi Connectivity | 1.8/5 | 13.8% | Needs Improvement | -22.2 | 0.00 | 3.44 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| b0afe06e-74a2-11f1-b…1 | 2026-06-30 16:42 | 32m | Speed/Performance | 2.0/5 | 48.8% | Needs Improvement | +8.8 | 1.25 | 0.94 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ||
| 42661d8a-74a2-11f1-8… | 2026-06-30 16:39 | 5m | Speed/Performance | 2.8/5 | 52.0% | Needs Improvement | -4.0 | 1.56 | 3.44 | 3.75 | 3.21 | 4.00 | 0.00 | Appropriate Escalation | ||
| 273222de-74a2-11f1-9… | 2026-06-30 16:38 | 29m | Internet/WAN Setup | 1.8/5 | 43.0% | Needs Improvement | +7.0 | 2.19 | 0.62 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 4d5af082-74a0-11f1-8… | 2026-06-30 16:25 | 33m | Password/Login | 2.8/5 | 36.0% | Needs Improvement | -19.9 | 0.94 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ||
| 087c871a-749f-11f1-a… | 2026-06-30 16:16 | 7m | Hardware Fault | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 268d7044-749e-11f1-a… | 2026-06-30 16:10 | 21m | Router Setup | 2.8/5 | 59.0% | Needs Improvement | +3.0 | 3.44 | 1.25 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 1d483b9a-749e-11f1-8… | 2026-06-30 16:09 | 11m | Password/Login | 2.8/5 | 51.5% | Needs Improvement | -4.5 | 1.56 | 3.12 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| d9058bc2-749d-11f1-9… | 2026-06-30 16:07 | 30m | Hardware Fault | 1.8/5 | 60.2% | Needs Improvement | +24.2 | 2.19 | 3.44 | 2.50 | 4.29 | 4.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (3 halluc.) | |
| f0c0930c-749c-11f1-a… | 2026-06-30 16:01 | 55m | WiFi Connectivity | 1.6/5 | 44.8% | Needs Improvement | +12.8 | 2.19 | 0.00 | 2.50 | 4.00 | 5.00 | 1.07 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| b36df864-749c-11f1-8… | 2026-06-30 15:59 | 5m | Password/Login | 2.8/5 | 42.8% | Needs Improvement | -13.2 | 0.94 | 0.94 | 3.75 | 4.29 | N/A | 2.50 | Partial Resolution | ||
| 95969ac6-749c-11f1-a… | 2026-06-30 15:58 | 49m | WiFi Connectivity | 1.8/5 | 60.6% | Needs Improvement | +24.6 | 2.19 | 2.50 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 95969ac6-749c-11f1-a… | 2026-06-30 15:58 | 49m | WiFi Connectivity | 1.8/5 | 60.6% | Needs Improvement | +24.6 | 2.19 | 2.50 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 8df3f090-749a-11f1-8… | 2026-06-30 15:44 | 51m | WiFi Connectivity | 1.8/5 | 42.5% | Needs Improvement | +6.5 | 2.50 | 1.88 | 2.50 | 2.50 | 0.00 | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| ff7421ce-7498-11f1-a… | 2026-06-30 15:33 | 10m | Feature Question | 2.8/5 | 21.2% | Needs Improvement | -34.8 | 0.62 | 1.88 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ||
| 8babbd6a-7498-11f1-a… | 2026-06-30 15:29 | 8m | Router Setup | 2.8/5 | 25.6% | Needs Improvement | -30.4 | 0.00 | 0.00 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 7402f1d8-7498-11f1-b… | 2026-06-30 15:29 | 28m | Router Setup | 2.6/5 | 93.8% | Meets / Exceeds | +41.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (5 halluc.) | |
| 030e9a68-7498-11f1-a… | 2026-06-30 15:26 | 27m | Hardware Fault | 2.4/5 | 30.4% | Needs Improvement | -17.6 | 0.94 | 0.94 | 2.50 | 2.86 | 0.00 | 2.50 | Unresolved | ||
| de5c28c0-7497-11f1-9… | 2026-06-30 15:25 | 5m | Hardware Fault | 1.9/5 | 15.0% | Needs Improvement | -23.0 | 0.00 | 0.94 | 3.75 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 9544d7ae-7497-11f1-a… | 2026-06-30 15:23 | 46m | Router Setup | 1.4/5 | 59.5% | Needs Improvement | +31.5 | 5.00 | 0.94 | 2.50 | 3.21 | 2.50 | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| bad04360-7496-11f1-9… | 2026-06-30 15:16 | 5m | WiFi Connectivity | 2.2/5 | 20.6% | Needs Improvement | -23.4 | 0.62 | 0.94 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged | |
| c975e63c-7495-11f1-b… | 2026-06-30 15:10 | 58m | Password/Login | 2.8/5 | 90.4% | Meets / Exceeds | +34.4 | 4.06 | 5.00 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ||
| a4e130ec-7495-11f1-b… | 2026-06-30 15:09 | 7m | Hardware Fault | 3.1/5 | 54.2% | Needs Improvement | -7.8 | 2.50 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| 0c3cc55e-7495-11f1-b… | 2026-06-30 15:04 | 8m | Feature Question | 1.4/5 | 29.7% | Needs Improvement | +1.7 | 0.00 | 0.00 | 3.75 | 4.00 | 0.00 | 3.21 | Unresolved | ⚠ Flagged (1 garbled) | |
| fa80725c-7494-11f1-b… | 2026-06-30 15:04 | 7m | Internet/WAN Setup | 3.0/5 | 21.7% | Needs Improvement | -38.3 | 0.00 | 2.81 | 1.25 | 1.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| e3eb3712-7493-11f1-a… | 2026-06-30 14:56 | 5m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 644ef912-7493-11f1-b… | 2026-06-30 14:53 | 23m | Router Setup | 2.8/5 | 60.4% | Needs Improvement | +4.4 | 3.44 | 1.56 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 315508d0-7493-11f1-9… | 2026-06-30 14:51 | 42m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 2.50 | 0.00 | 1.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 halluc.) |
| 14c87774-7493-11f1-9… | 2026-06-30 14:50 | 8m | Firmware Update | 1.8/5 | 59.5% | Needs Improvement | +23.5 | 2.50 | 0.94 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| b5f1b0e6-7490-11f1-b… | 2026-06-30 14:33 | 8m | Router Setup | 3.0/5 | 34.4% | Needs Improvement | -25.6 | 0.00 | 0.00 | 3.75 | 2.00 | 5.00 | 3.57 | Unresolved | ||
| 6e29b772-7490-11f1-a… | 2026-06-30 14:31 | 100m | WiFi Connectivity | 2.8/5 | 68.0% | Needs Improvement | +12.0 | 4.06 | 3.44 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 24b4cc4a-748f-11f1-9… | 2026-06-30 14:22 | 15m | WiFi Connectivity | 2.8/5 | 52.5% | Needs Improvement | -3.5 | 1.56 | 1.25 | 2.50 | 4.00 | 5.00 | 4.29 | Unresolved | ⚠ Flagged (1 garbled) | |
| 954d8592-748e-11f1-9… | 2026-06-30 14:18 | 20m | Router Setup | 2.0/5 | 76.1% | Developing | +36.1 | 2.50 | 3.12 | 5.00 | 5.00 | 5.00 | 4.29 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 7b549acc-748e-11f1-8… | 2026-06-30 14:17 | 41m | Password/Login | 1.8/5 | 79.0% | Developing | +43.0 | 5.00 | 2.50 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| e23543fa-748d-11f1-8… | 2026-06-30 14:13 | 39m | WiFi Connectivity | 2.1/5 | 52.6% | Needs Improvement | +10.6 | 2.19 | 2.50 | 2.50 | 4.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| df678396-748c-11f1-b… | 2026-06-30 14:06 | 5m | WiFi Connectivity | 1.4/5 | 49.2% | Needs Improvement | +21.2 | 3.12 | 0.62 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ||
| 4aa9e92e-748c-11f1-a… | 2026-06-30 14:02 | 5m | Internet/WAN Setup | 3.0/5 | 55.9% | Needs Improvement | -4.2 | 2.19 | 1.88 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ||
| 27c26594-748c-11f1-9… | 2026-06-30 14:01 | 16m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 651d6dc8-748a-11f1-b… | 2026-06-30 13:48 | 26m | Internet/WAN Setup | 2.8/5 | 72.7% | Developing | +16.7 | 3.44 | 1.56 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (3 garbled) | |
| e4f5be66-7489-11f1-a… | 2026-06-30 13:45 | 10m | WiFi Connectivity | 2.9/5 | 67.5% | Needs Improvement | +9.5 | 1.25 | 4.06 | 5.00 | 4.00 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| dd98dd1c-7487-11f1-9… | 2026-06-30 13:30 | 7m | Internet/WAN Setup | 1.6/5 | 20.6% | Needs Improvement | -11.4 | 0.00 | 1.88 | 0.00 | 2.00 | N/A | 2.50 | Unresolved | ||
| 1ceb8cd2-7486-11f1-b… | 2026-06-30 13:17 | 5m | WiFi Connectivity | 2.8/5 | 52.7% | Needs Improvement | -3.3 | 2.19 | 2.81 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ||
| fa6b15c0-7484-11f1-b… | 2026-06-30 13:09 | 6m | Internet/WAN Setup | 1.6/5 | 5.7% | Needs Improvement | -26.3 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ||
| a2375596-7482-11f1-a… | 2026-06-30 12:53 | 34m | — | 1.0/5 | 39.4% | Needs Improvement | +19.4 | 1.56 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (1 halluc., 1 garbled) | |
| de21f4ce-747f-11f1-a… | 2026-06-30 12:33 | 19m | Router Setup | 3.1/5 | 78.6% | Developing | +16.6 | 5.00 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 590cfdaa-747b-11f1-8… | 2026-06-30 12:00 | 25m | WiFi Connectivity | 2.8/5 | 31.1% | Needs Improvement | -24.9 | 1.56 | 0.00 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 garbled) | |
| f344be22-747a-11f1-8… | 2026-06-30 11:58 | 5m | Password/Login | 1.3/5 | 12.3% | Needs Improvement | -13.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 33b7c230-7479-11f1-a… | 2026-06-30 11:45 | 62m | Password/Login | 1.4/5 | 74.4% | Developing | +46.4 | 5.00 | 3.12 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| e4b21886-7476-11f1-9… | 2026-06-30 11:29 | 16m | General Inquiry | 1.1/5 | 0.0% | Needs Improvement | -22.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 577d900c-7472-11f1-b… | 2026-06-30 10:56 | 58m | Parental Controls | 3.0/5 | 79.4% | Developing | +19.4 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 870bb3fe-7471-11f1-b… | 2026-06-30 10:50 | 31m | Password/Login | 3.4/5 | 59.7% | Needs Improvement | -8.3 | 4.06 | 1.56 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| a489d40e-7469-11f1-9… | 2026-06-30 09:54 | 5m | Firmware Update | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 3ab932c0-7466-11f1-9… | 2026-06-30 09:29 | 33m | WiFi Connectivity | 2.2/5 | 61.2% | Needs Improvement | +17.2 | 3.12 | 4.06 | 2.50 | 3.00 | N/A | 1.79 | Unresolved | ||
| 0a7c45c6-7465-11f1-8… | 2026-06-30 09:21 | 19m | — | 1.0/5 | 48.9% | Needs Improvement | +28.9 | 2.50 | 0.94 | 2.50 | 4.00 | N/A | 2.86 | Partial Resolution | ||
| ba9b2e9a-745b-11f1-9… | 2026-06-30 08:14 | 13m | Router Setup | 1.8/5 | 38.6% | Needs Improvement | +2.6 | 2.19 | 0.94 | 1.25 | 4.00 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 1388bbd6-742e-11f1-b… | 2026-06-30 02:47 | 11m | Account/Billing | 1.8/5 | 4.6% | Needs Improvement | -31.4 | 0.00 | 0.62 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 93847128-742d-11f1-a… | 2026-06-30 02:44 | 27m | Router Setup | 1.8/5 | 29.4% | Needs Improvement | -6.5 | 0.94 | 0.94 | 2.50 | 3.00 | 0.00 | 1.79 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| 80c3b130-742c-11f1-9… | 2026-06-30 02:36 | 8m | Feature Question | 2.8/5 | 38.9% | Needs Improvement | -17.1 | 0.62 | 2.81 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 3d34d398-7429-11f1-9… | 2026-06-30 02:13 | 10m | Password/Login | 2.8/5 | 33.2% | Needs Improvement | -22.8 | 0.94 | 1.88 | 2.50 | 3.00 | 0.00 | 1.79 | Unresolved | ||
| 1213edfc-7429-11f1-b… | 2026-06-30 02:11 | 7m | Router Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 1 garbled) |
| b30306a2-7425-11f1-a… | 2026-06-30 01:47 | 18m | Feature Question | 2.6/5 | 11.5% | Needs Improvement | -40.5 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 155dbac8-7425-11f1-a… | 2026-06-30 01:43 | 14m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 0fe046f6-7425-11f1-b… | 2026-06-30 01:43 | 20m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| ca66040e-7423-11f1-a… | 2026-06-30 01:34 | 9m | Internet/WAN Setup | 3.2/5 | 16.7% | Needs Improvement | -47.3 | 0.00 | 0.94 | 3.75 | 0.00 | N/A | 0.00 | Unresolved | ||
| dcb9a0d0-7422-11f1-8… | 2026-06-30 01:27 | 8m | Password/Login | 1.8/5 | 11.1% | Needs Improvement | -24.9 | 0.00 | 0.94 | 1.25 | 0.00 | 0.00 | 1.79 | Unresolved | ||
| 9425a35a-7422-11f1-a… | 2026-06-30 01:25 | 13m | WiFi Connectivity | 1.1/5 | 34.5% | Needs Improvement | +12.5 | 0.00 | 3.12 | 2.50 | 1.50 | 5.00 | 0.00 | Unresolved | ⚠ Flagged | |
| d2709526-7421-11f1-9… | 2026-06-30 01:20 | 50m | Internet/WAN Setup | 2.9/5 | 88.3% | Meets / Exceeds | +30.3 | 5.00 | 3.12 | 5.00 | 4.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| c72c0d76-7421-11f1-a… | 2026-06-30 01:19 | 70m | Hardware Fault | 2.6/5 | 18.6% | Needs Improvement | -33.4 | 1.56 | 1.56 | 0.00 | 0.00 | 1.50 | 0.00 | Unresolved | ⚠ Flagged (8 halluc.) | |
| b91501fe-741f-11f1-8… | 2026-06-30 01:05 | 67m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 1.56 | 1.56 | 2.50 | 1.79 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 2 garbled) |
| 4c777a1a-741d-11f1-a… | 2026-06-30 00:47 | 17m | Internet/WAN Setup | 1.7/5 | 3.8% | Needs Improvement | -30.2 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| cb5a035e-741b-11f1-a… | 2026-06-30 00:36 | 45m | Internet/WAN Setup | 3.4/5 | 58.3% | Needs Improvement | -9.7 | 2.81 | 2.19 | 3.75 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| ccb1b752-741a-11f1-b… | 2026-06-30 00:29 | 11m | Device Setup | 2.8/5 | 20.4% | Needs Improvement | -35.6 | 0.00 | 0.00 | 3.75 | 0.00 | N/A | 3.57 | Unresolved | ||
| ad67576c-741a-11f1-a… | 2026-06-30 00:28 | 16m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| ebbca64e-7419-11f1-a… | 2026-06-30 00:23 | 5m | Feature Question | 4.4/5 | 93.5% | Meets / Exceeds | +5.5 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| d4d022b8-7418-11f1-9… | 2026-06-30 00:15 | 5m | Off-Topic | 2.2/5 | 59.2% | Needs Improvement | +15.2 | 1.56 | 3.12 | 3.75 | 2.50 | 5.00 | 4.29 | Partial Resolution | ||
| 339c7f72-7418-11f1-b… | 2026-06-30 00:11 | 7m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 7fbbf58c-7417-11f1-a… | 2026-06-30 00:06 | 53m | WiFi Connectivity | 2.3/5 | 13.1% | Needs Improvement | -32.9 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 43530182-7415-11f1-b… | 2026-06-29 23:50 | 6m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | N/A | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| dba7cb18-7413-11f1-8… | 2026-06-29 23:40 | 39m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 1.56 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| cc7cccce-7413-11f1-9… | 2026-06-29 23:39 | 21m | WiFi Connectivity | 2.5/5 | 0.0% | Needs Improvement | -50.0 | 2.19 | 2.81 | 1.25 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ | |
| 54374398-7413-11f1-9… | 2026-06-29 23:36 | 6m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 3e7aa108-7413-11f1-b…2 | 2026-06-29 23:35 | 101m | WiFi Connectivity | 2.8/5 | 44.6% | Needs Improvement | -11.4 | 4.06 | 0.94 | 0.00 | 4.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (8 halluc., 4 garbled) | |
| 1cea4412-7413-11f1-8… | 2026-06-29 23:34 | 18m | Printer/Device Setup | 2.8/5 | 24.5% | Needs Improvement | -31.5 | 2.19 | 0.94 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ||
| 443b5062-7411-11f1-9… | 2026-06-29 23:21 | 72m | WiFi Connectivity | 3.4/5 | 69.4% | Needs Improvement | +1.4 | 4.06 | 1.56 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| 30f25dc6-7410-11f1-8…1 | 2026-06-29 23:13 | 29m | Hardware Fault | 2.8/5 | 62.2% | Needs Improvement | +6.2 | 0.94 | 3.12 | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ||
| fe8e7bc2-740e-11f1-9… | 2026-06-29 23:05 | 13m | General Inquiry | 1.7/5 | 0.0% | Needs Improvement | -34.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 53032f3c-740e-11f1-9… | 2026-06-29 23:00 | 46m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (6 halluc., 2 garbled) |
| 29beae04-740d-11f1-a… | 2026-06-29 22:52 | 5m | Off-Topic | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| f80c2f7c-740b-11f1-8… | 2026-06-29 22:43 | 51m | General Inquiry | 1.3/5 | 0.0% | Needs Improvement | -26.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| d9ab1610-740b-11f1-9… | 2026-06-29 22:42 | 6m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| d0dd800a-740a-11f1-b… | 2026-06-29 22:35 | 28m | General Inquiry | 1.8/5 | 88.1% | Meets / Exceeds | +52.1 | N/A | 5.00 | 5.00 | 5.00 | N/A | 1.43 | Partial Resolution | ⚠ Flagged | |
| 37d4eee4-7409-11f1-b… | 2026-06-29 22:23 | 19m | General Inquiry | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| b89e4954-7408-11f1-b… | 2026-06-29 22:20 | 23m | General Inquiry | 1.8/5 | 79.2% | Developing | +43.2 | N/A | 5.00 | 5.00 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged | |
| 65915efe-7408-11f1-b… | 2026-06-29 22:18 | 29m | Internet/WAN Setup | 1.0/5 | 29.4% | Needs Improvement | +9.4 | 1.56 | 0.94 | 1.25 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 4add8be6-7408-11f1-b… | 2026-06-29 22:17 | 16m | Hardware Fault | 1.3/5 | 9.2% | Needs Improvement | -16.8 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (5 halluc., 1 garbled) | |
| 33b7445c-7408-11f1-b… | 2026-06-29 22:16 | 39m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| b4aa7604-7405-11f1-a… | 2026-06-29 21:58 | 22m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 268f07f4-7405-11f1-a… | 2026-06-29 21:54 | 15m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | N/A | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 6f994510-7403-11f1-a… | 2026-06-29 21:42 | 75m | Port Forwarding | 3.1/5 | 37.4% | Needs Improvement | -24.6 | 2.19 | 1.88 | 1.25 | 1.00 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (18 halluc., 1 garbled) | |
| 002d785e-7403-11f1-a… | 2026-06-29 21:39 | 52m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| f2493408-7402-11f1-b… | 2026-06-29 21:39 | 57m | Feature Question | 2.9/5 | 42.1% | Needs Improvement | -15.9 | 0.62 | 1.88 | 3.75 | 3.00 | N/A | 3.21 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 7f9d1e74-7402-11f1-b… | 2026-06-29 21:35 | 44m | WiFi Connectivity | 2.8/5 | 56.4% | Needs Improvement | +0.4 | 2.50 | 2.81 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (12 halluc.) | |
| 7c3eaa40-7402-11f1-9… | 2026-06-29 21:35 | 76m | Internet/WAN Setup | 2.8/5 | 47.4% | Needs Improvement | -8.6 | 1.25 | 2.81 | 2.50 | 5.00 | N/A | 0.71 | Unresolved | ⚠ Flagged (11 halluc.) | |
| 3e75383c-7402-11f1-8… | 2026-06-29 21:34 | 46m | WiFi Connectivity | 3.3/5 | 55.6% | Needs Improvement | -10.4 | 1.25 | 1.56 | 3.75 | 4.00 | 5.00 | 4.29 | Unresolved | ||
| f13c3f84-7401-11f1-a… | 2026-06-29 21:31 | 11m | Unknown | 1.3/5 | 0.0% | Needs Improvement | -26.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| bf1b8ae6-7401-11f1-9… | 2026-06-29 21:30 | 11m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| f561844a-73ff-11f1-9… | 2026-06-29 21:17 | 5m | Internet/WAN Setup | 2.9/5 | 14.3% | Needs Improvement | -43.7 | 0.00 | 0.00 | 2.50 | 1.79 | N/A | 0.00 | Unresolved | ||
| cd35f722-73fe-11f1-b… | 2026-06-29 21:09 | 60m | Router Setup | 1.8/5 | 64.3% | Needs Improvement | +28.3 | 3.12 | 3.12 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (9 halluc.) | |
| 58a0c45a-73fe-11f1-a… | 2026-06-29 21:06 | 17m | Password/Login | 2.5/5 | 10.4% | Needs Improvement | -39.6 | 0.94 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 731dcb26-73fd-11f1-9… | 2026-06-29 20:59 | 7m | Hardware Fault | 1.6/5 | 77.1% | Developing | +45.1 | 2.19 | 5.00 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| e7a84490-73fc-11f1-b…1 | 2026-06-29 20:55 | 7m | WiFi Connectivity | 1.1/5 | 21.7% | Needs Improvement | -0.3 | 0.00 | 0.94 | 3.75 | 1.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| ce35939c-73fb-11f1-8… | 2026-06-29 20:47 | 55m | WiFi Connectivity | 3.2/5 | 78.6% | Developing | +14.6 | 5.00 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| c5de3adc-73fb-11f1-8… | 2026-06-29 20:47 | 34m | Hardware Fault | 1.8/5 | 11.1% | Needs Improvement | -24.9 | 0.00 | 0.94 | 1.25 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| b276977e-73fa-11f1-9… | 2026-06-29 20:39 | 24m | Firmware Update | 3.1/5 | 69.2% | Needs Improvement | +7.2 | 2.81 | 0.94 | 5.00 | 5.00 | 5.00 | 4.29 | Successful Resolution | ||
| 9285ee30-73f8-11f1-9… | 2026-06-29 20:24 | 12m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| a03b4cc4-73f7-11f1-9… | 2026-06-29 20:18 | 5m | WiFi Connectivity | 3.7/5 | 29.2% | Needs Improvement | -44.8 | 0.00 | 1.88 | 3.75 | 2.50 | N/A | 0.00 | Unresolved | ||
| e81daf7a-73f5-11f1-a… | 2026-06-29 20:05 | 10m | Router Setup | 2.2/5 | 82.8% | Developing | +38.8 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 95ee52cc-73f5-11f1-8… | 2026-06-29 20:03 | 6m | Password/Login | 1.1/5 | 29.4% | Needs Improvement | +7.4 | 0.00 | 1.88 | 1.25 | 2.00 | 5.00 | 1.07 | Unresolved | ||
| 1fd6281c-73f5-11f1-9… | 2026-06-29 20:00 | 5m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 13227134-73f5-11f1-8… | 2026-06-29 19:59 | 35m | WiFi Connectivity | 2.3/5 | 44.4% | Needs Improvement | -1.6 | 1.56 | 2.50 | 2.50 | 2.50 | 5.00 | 0.00 | Partial Resolution | ||
| ddaf3dd4-73f4-11f1-a… | 2026-06-29 19:58 | 14m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 75dc5e30-73f4-11f1-b… | 2026-06-29 19:55 | 34m | WiFi Connectivity | 3.0/5 | 83.7% | Developing | +23.7 | 5.00 | 5.00 | 2.50 | 4.29 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (4 halluc., 2 garbled) | |
| 492d416a-73f4-11f1-a… | 2026-06-29 19:54 | 6m | WiFi Connectivity | 2.8/5 | 29.2% | Needs Improvement | -26.8 | 0.62 | 1.88 | 2.50 | 2.50 | N/A | 0.00 | Unresolved | ||
| 1e01b05a-73f1-11f1-b… | 2026-06-29 19:31 | 41m | WiFi Connectivity | 3.7/5 | 93.5% | Meets / Exceeds | +19.4 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| f8dc6fc2-73f0-11f1-8… | 2026-06-29 19:30 | 8m | WiFi Connectivity | 2.8/5 | 47.0% | Needs Improvement | -9.0 | 0.00 | 1.88 | 3.75 | 5.00 | N/A | 4.29 | Unresolved | ⚠ Flagged | |
| bedae066-73ef-11f1-8… | 2026-06-29 19:21 | 77m | Internet/WAN Setup | 4.1/5 | 100.0% | Meets / Exceeds | +18.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 05a05464-73ef-11f1-8… | 2026-06-29 19:16 | 13m | WiFi Connectivity | 2.8/5 | 53.9% | Needs Improvement | -2.1 | 0.00 | 1.88 | 5.00 | 5.00 | 5.00 | 3.21 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 060578a4-73ee-11f1-b… | 2026-06-29 19:09 | 30m | WiFi Connectivity | 2.0/5 | 60.1% | Needs Improvement | +20.1 | 2.50 | 3.44 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 2a7dc0ca-73ed-11f1-9… | 2026-06-29 19:03 | 97m | WiFi Connectivity | 2.8/5 | 70.3% | Developing | +14.3 | 5.00 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| ba354130-73ec-11f1-a… | 2026-06-29 18:59 | 80m | Router Setup | 1.9/5 | 38.0% | Needs Improvement | -0.1 | 0.94 | 0.94 | 2.50 | 2.50 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 1941e09e-73ec-11f1-8… | 2026-06-29 18:55 | 40m | WiFi Connectivity | 4.0/5 | 93.5% | Meets / Exceeds | +13.4 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 1941e09e-73ec-11f1-8… | 2026-06-29 18:55 | 40m | WiFi Connectivity | 4.0/5 | 93.5% | Meets / Exceeds | +13.4 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 00e96bac-73ec-11f1-9… | 2026-06-29 18:54 | 12m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 0.71 | Unresolved | ⚠ | |
| a53c7042-73eb-11f1-b… | 2026-06-29 18:52 | 69m | Router Setup | 2.8/5 | 66.0% | Needs Improvement | +10.0 | 4.06 | 1.88 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| a4e28794-73eb-11f1-a… | 2026-06-29 18:52 | 11m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 14702aa0-73ea-11f1-b… | 2026-06-29 18:41 | 112m | Access Point Mode | 1.8/5 | 30.4% | Needs Improvement | -5.6 | 1.88 | 0.00 | 2.50 | 2.86 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (5 halluc., 2 garbled) | |
| fb3498d2-73e9-11f1-9… | 2026-06-29 18:40 | 6m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| e3e0c840-73e9-11f1-9… | 2026-06-29 18:39 | 6m | Hardware Fault | 2.8/5 | 59.7% | Needs Improvement | +3.7 | 2.19 | 4.06 | 2.50 | 4.29 | 5.00 | 0.00 | Partial Resolution | ||
| adf772a6-73e9-11f1-b… | 2026-06-29 18:38 | 19m | Hardware Fault | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 2.50 | 1.50 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 47471828-73e8-11f1-b… | 2026-06-29 18:28 | 6m | Internet/WAN Setup | 2.8/5 | 20.8% | Needs Improvement | -35.2 | 0.00 | 1.88 | 3.75 | 0.00 | N/A | 0.00 | Unresolved | ||
| 44f736e8-73e8-11f1-8… | 2026-06-29 18:28 | 14m | WiFi Connectivity | 2.8/5 | 22.2% | Needs Improvement | -33.8 | 0.00 | 0.00 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ||
| 0eabc612-73e8-11f1-9… | 2026-06-29 18:26 | 5m | Password/Login | 2.8/5 | 19.7% | Needs Improvement | -36.3 | 0.94 | 0.00 | 2.50 | 1.00 | 0.00 | 1.79 | Unresolved | ||
| f1e82480-73e7-11f1-9… | 2026-06-29 18:25 | 26m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 3.44 | 1.25 | 2.50 | 4.00 | N/A | 0.00 | Successful Resolution | ⚠ | ⚠ Flagged (1 garbled) |
| 7bb869ba-73e6-11f1-9… | 2026-06-29 18:15 | 11m | Feature Question | 2.9/5 | 76.8% | Developing | +18.8 | 3.50 | 5.00 | 2.50 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 62d53178-73e4-11f1-9… | 2026-06-29 18:00 | 12m | Hardware Fault | 2.9/5 | 46.5% | Needs Improvement | -11.5 | 2.50 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged | |
| 1c8c366c-73e4-11f1-a… | 2026-06-29 17:58 | 11m | WiFi Connectivity | 2.8/5 | 58.0% | Needs Improvement | +2.0 | 0.94 | 2.81 | 3.75 | 4.00 | 5.00 | 3.93 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 07adc846-73e4-11f1-b… | 2026-06-29 17:57 | 8m | Printer/Device Setup | 1.9/5 | 4.2% | Needs Improvement | -33.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| bde470f2-73e3-11f1-9… | 2026-06-29 17:55 | 10m | WiFi Connectivity | 2.8/5 | 22.4% | Needs Improvement | -33.6 | 0.62 | 1.88 | 1.25 | 1.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 653d1256-73e3-11f1-9… | 2026-06-29 17:53 | 20m | Internet/WAN Setup | 2.8/5 | 32.6% | Needs Improvement | -23.4 | 2.19 | 4.06 | 0.00 | 0.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| 0d0fe4dc-73e3-11f1-9… | 2026-06-29 17:50 | 15m | Feature Question | 1.3/5 | 3.8% | Needs Improvement | -22.2 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| f693cec6-73e2-11f1-8… | 2026-06-29 17:50 | 5m | Router Setup | 3.5/5 | 47.9% | Needs Improvement | -22.1 | 0.62 | 3.12 | 3.75 | 4.00 | N/A | 1.79 | Unresolved | ||
| 28318bcc-73e2-11f1-8… | 2026-06-29 17:44 | 8m | Firmware Update | 2.8/5 | 12.3% | Needs Improvement | -43.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| 94e896fa-73df-11f1-b… | 2026-06-29 17:25 | 12m | Feature Question | 1.4/5 | 25.6% | Needs Improvement | -2.4 | 0.00 | 0.00 | 2.50 | 1.50 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| ab1e7d52-73dc-11f1-a… | 2026-06-29 17:05 | 11m | Router Setup | 4.4/5 | 83.3% | Developing | -4.7 | 3.12 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 054551d0-73dc-11f1-9… | 2026-06-29 17:00 | 11m | Internet/WAN Setup | 1.3/5 | 35.1% | Needs Improvement | +9.1 | 2.19 | 0.94 | 1.25 | 1.50 | 5.00 | 0.00 | Partial Resolution | ||
| 822a483c-73db-11f1-b… | 2026-06-29 16:56 | 9m | Feature Question | 3.8/5 | 30.4% | Needs Improvement | -45.6 | 0.62 | 3.12 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 254312c0-73db-11f1-b… | 2026-06-29 16:54 | 26m | WiFi Connectivity | 3.0/5 | 67.7% | Needs Improvement | +7.7 | 3.12 | 3.44 | 3.75 | 3.57 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 290731ec-73d7-11f1-8… | 2026-06-29 16:25 | 8m | Speed/Performance | 2.3/5 | 44.0% | Needs Improvement | -1.9 | 0.62 | 1.88 | 3.75 | 2.86 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 garbled) | |
| d25cce62-73d4-11f1-b… | 2026-06-29 16:08 | 5m | Internet/WAN Setup | 1.1/5 | 12.5% | Needs Improvement | -9.5 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| ad562a00-73d4-11f1-9… | 2026-06-29 16:07 | 6m | Router Setup | 3.6/5 | 78.9% | Developing | +6.9 | 3.44 | 4.06 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 59f57abe-73d4-11f1-9… | 2026-06-29 16:05 | 6m | WiFi Connectivity | 1.8/5 | 25.8% | Needs Improvement | -10.2 | 0.62 | 1.88 | 2.50 | 1.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 1c6208de-73d4-11f1-b… | 2026-06-29 16:03 | 22m | Router Setup | 3.2/5 | 79.7% | Developing | +15.7 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| f17f0e32-73d3-11f1-8… | 2026-06-29 16:02 | 20m | WiFi Connectivity | 4.3/5 | 76.9% | Developing | -9.1 | 4.06 | 1.56 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 4c4a6d76-73d3-11f1-b… | 2026-06-29 15:57 | 100m | WiFi Connectivity | 2.3/5 | 73.6% | Developing | +27.6 | 3.12 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (4 garbled) | |
| add73192-73d2-11f1-b… | 2026-06-29 15:53 | 26m | Router Setup | 2.8/5 | 67.4% | Needs Improvement | +11.4 | 2.19 | 4.06 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 1c3153c6-73d2-11f1-9… | 2026-06-29 15:49 | 27m | WiFi Connectivity | 3.2/5 | 62.4% | Needs Improvement | -1.6 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ||
| 0cddba90-73d2-11f1-9… | 2026-06-29 15:49 | 5m | WiFi Connectivity | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| c9e8de82-73d0-11f1-8… | 2026-06-29 15:40 | 9m | Feature Question | 2.2/5 | 28.2% | Needs Improvement | -15.8 | 0.62 | 1.88 | 3.75 | 0.00 | N/A | 1.43 | Unresolved | ||
| b91eb536-73d0-11f1-a… | 2026-06-29 15:39 | 9m | Internet/WAN Setup | 2.8/5 | 40.3% | Needs Improvement | -15.7 | 0.00 | 1.88 | 3.75 | 2.50 | N/A | 5.00 | Unresolved | ||
| 2e264836-73d0-11f1-9… | 2026-06-29 15:35 | 20m | Router Setup | 3.0/5 | 53.7% | Needs Improvement | -6.3 | 3.44 | 0.94 | 2.50 | 5.00 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 2d188148-73d0-11f1-b… | 2026-06-29 15:35 | 8m | WiFi Connectivity | 3.6/5 | 68.9% | Needs Improvement | -3.1 | 3.44 | 3.44 | 2.50 | 4.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| b3acbe00-73cf-11f1-9… | 2026-06-29 15:32 | 5m | Internet/WAN Setup | 2.9/5 | 16.8% | Needs Improvement | -41.2 | 0.00 | 2.50 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ||
| 417f8fa6-73cf-11f1-b… | 2026-06-29 15:29 | 7m | Feature Question | 3.6/5 | 50.4% | Needs Improvement | -21.6 | 2.50 | 1.25 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ||
| 1d89ba90-73cf-11f1-9… | 2026-06-29 15:28 | 9m | Account/Billing | 2.6/5 | 62.8% | Needs Improvement | +10.8 | 2.00 | N/A | 3.75 | 3.57 | N/A | 5.00 | Ownership Gap | ⚠ Flagged | |
| d919c8dc-73ce-11f1-9… | 2026-06-29 15:26 | 9m | Router Setup | 2.8/5 | 70.5% | Developing | +14.5 | 2.19 | 4.06 | 3.75 | 5.00 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 6a4d86b0-73cd-11f1-a… | 2026-06-29 15:15 | 8m | Hardware Fault | 1.3/5 | 10.9% | Needs Improvement | -15.1 | 0.00 | 0.62 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 44fed018-73cc-11f1-8… | 2026-06-29 15:07 | 6m | Feature Question | 1.1/5 | 30.6% | Needs Improvement | +8.6 | 0.00 | 0.00 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ||
| 44fed018-73cc-11f1-8… | 2026-06-29 15:07 | 6m | Feature Question | 1.1/5 | 30.6% | Needs Improvement | +8.6 | 0.00 | 0.00 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ||
| f79369ca-73ca-11f1-9… | 2026-06-29 14:58 | 10m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 77e160c4-73ca-11f1-9… | 2026-06-29 14:54 | 12m | Hardware Fault | 1.7/5 | 34.5% | Needs Improvement | +0.5 | 0.62 | 0.00 | 2.50 | 3.21 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 3b1dea54-73ca-11f1-9… | 2026-06-29 14:53 | 12m | WiFi Connectivity | 3.2/5 | 81.0% | Developing | +17.1 | 4.06 | 3.44 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| dbe9d2f0-73c9-11f1-9… | 2026-06-29 14:50 | 64m | Hardware Fault | 3.4/5 | 65.6% | Needs Improvement | -2.4 | 3.44 | 1.88 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (7 halluc., 1 garbled) | |
| 918c3064-73c8-11f1-9… | 2026-06-29 14:41 | 61m | Router Setup | 1.3/5 | 87.5% | Meets / Exceeds | +61.5 | 5.00 | 2.19 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 87a7877e-73c8-11f1-9… | 2026-06-29 14:40 | 12m | Router Setup | 3.0/5 | 19.7% | Needs Improvement | -40.3 | 0.94 | 0.00 | 2.50 | 1.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 377e4814-73c8-11f1-9… | 2026-06-29 14:38 | 13m | Router Setup | 3.2/5 | 93.1% | Meets / Exceeds | +29.1 | 5.00 | 3.44 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 6df7300a-73c7-11f1-b… | 2026-06-29 14:33 | 19m | WiFi Connectivity | 3.9/5 | 88.9% | Meets / Exceeds | +10.9 | 5.00 | 5.00 | 2.50 | 5.00 | 5.00 | 3.21 | Successful Resolution | ||
| e2e5e3e4-73c6-11f1-a… | 2026-06-29 14:29 | 13m | Router Setup | 3.4/5 | 87.7% | Meets / Exceeds | +19.7 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 50ddc332-73c5-11f1-9… | 2026-06-29 14:17 | 19m | Hardware Fault | 2.8/5 | 33.4% | Needs Improvement | -22.6 | 0.94 | 2.81 | 2.50 | 3.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc., 1 garbled) | |
| abde42da-73c4-11f1-a… | 2026-06-29 14:13 | 9m | Internet/WAN Setup | 2.8/5 | 16.5% | Needs Improvement | -39.5 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ||
| 4062965a-73c4-11f1-a… | 2026-06-29 14:10 | 9m | Password/Login | 1.3/5 | 23.2% | Needs Improvement | -2.8 | 0.62 | 1.88 | 2.50 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 40177612-73c3-11f1-8… | 2026-06-29 14:03 | 8m | Internet/WAN Setup | 2.8/5 | 29.0% | Needs Improvement | -27.0 | 0.00 | 0.94 | 3.75 | 3.21 | N/A | 0.71 | Unresolved | ⚠ Flagged (1 garbled) | |
| 23996c02-73c3-11f1-8… | 2026-06-29 14:02 | 10m | Speed/Performance | 2.8/5 | 37.4% | Needs Improvement | -18.6 | 0.62 | 1.88 | 3.75 | 3.00 | N/A | 1.07 | Unresolved | ||
| f7d0ced0-73c2-11f1-9… | 2026-06-29 14:01 | 58m | WiFi Connectivity | 1.3/5 | 53.4% | Needs Improvement | +27.4 | 3.12 | 1.56 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| 3e152ce8-73c2-11f1-8… | 2026-06-29 13:55 | 28m | Internet/WAN Setup | 2.6/5 | 66.5% | Needs Improvement | +14.5 | 2.19 | 3.44 | 2.50 | 5.00 | 5.00 | 3.57 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| cf4088e4-73c1-11f1-a… | 2026-06-29 13:52 | 11m | Hardware Fault | 2.8/5 | 12.5% | Needs Improvement | -43.5 | 0.00 | 0.00 | 3.75 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 6ace01d4-73c1-11f1-b… | 2026-06-29 13:49 | 5m | WiFi Connectivity | 1.2/5 | 22.4% | Needs Improvement | -1.6 | 0.00 | 0.00 | 3.75 | 2.50 | N/A | 0.71 | Unresolved | ||
| cb433090-73bf-11f1-b… | 2026-06-29 13:38 | 19m | Internet/WAN Setup | 1.8/5 | 24.4% | Needs Improvement | -11.6 | 0.00 | 2.19 | 2.50 | 0.00 | N/A | 2.86 | Unresolved | ||
| 848bdeb8-73bf-11f1-a… | 2026-06-29 13:36 | 14m | WiFi Connectivity | 2.8/5 | 26.4% | Needs Improvement | -29.6 | 0.00 | 0.00 | 3.75 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 4c514e34-73bf-11f1-9… | 2026-06-29 13:34 | 14m | Password/Login | 3.5/5 | 63.5% | Needs Improvement | -6.5 | 4.06 | 4.06 | 2.50 | 3.00 | 0.00 | 3.21 | Successful Resolution | ||
| 2033e21c-73bf-11f1-8… | 2026-06-29 13:33 | 46m | WiFi Connectivity | 4.3/5 | 63.5% | Needs Improvement | -22.5 | 2.50 | 2.19 | 5.00 | 4.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 0fd0393e-73bf-11f1-8… | 2026-06-29 13:33 | 13m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 0f1f458e-73bf-11f1-9… | 2026-06-29 13:33 | 11m | Unknown | 1.8/5 | 45.0% | Needs Improvement | +9.0 | N/A | N/A | 3.75 | N/A | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| c54ba29a-73be-11f1-a… | 2026-06-29 13:31 | 7m | WiFi Connectivity | 2.8/5 | 71.9% | Developing | +15.9 | 2.19 | 3.44 | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ||
| 62d3994c-73be-11f1-b… | 2026-06-29 13:28 | 42m | Internet/WAN Setup | 3.3/5 | 87.7% | Meets / Exceeds | +21.7 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged | |
| da0c0826-73bb-11f1-8… | 2026-06-29 13:10 | 14m | Router Setup | 2.8/5 | 34.6% | Needs Improvement | -21.4 | 0.62 | 1.88 | 1.25 | 2.50 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| ba251972-73ba-11f1-a… | 2026-06-29 13:02 | 45m | WiFi Connectivity | 1.8/5 | 64.0% | Needs Improvement | +28.0 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 3 garbled) | |
| d1432708-73b9-11f1-b… | 2026-06-29 12:55 | 45m | Internet/WAN Setup | 1.4/5 | 31.1% | Needs Improvement | +3.0 | 0.94 | 0.94 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 6feac746-73b8-11f1-a… | 2026-06-29 12:45 | 15m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 8c541870-73b7-11f1-8… | 2026-06-29 12:39 | 28m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 6c532700-73b7-11f1-a… | 2026-06-29 12:38 | 26m | Feature Question | 3.6/5 | 77.1% | Developing | +5.1 | 3.44 | 2.19 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| fd2f2a40-73b6-11f1-8… | 2026-06-29 12:35 | 9m | Password/Login | 2.8/5 | 50.8% | Needs Improvement | -5.2 | 1.56 | 4.06 | 2.50 | 3.00 | N/A | 1.79 | Unresolved | ||
| 81694c4c-73b6-11f1-a… | 2026-06-29 12:31 | 52m | WiFi Connectivity | 1.4/5 | 26.9% | Needs Improvement | -1.1 | 0.94 | 0.00 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (5 halluc., 2 garbled) | |
| b0bb7ca6-73b4-11f1-8… | 2026-06-29 12:18 | 43m | WiFi Connectivity | 3.6/5 | 66.2% | Needs Improvement | -5.8 | 3.44 | 1.56 | 3.75 | 4.29 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| f06e4d0c-73b3-11f1-9… | 2026-06-29 12:13 | 11m | Internet/WAN Setup | 2.1/5 | 11.7% | Needs Improvement | -30.3 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 98aa4f7c-73b2-11f1-a… | 2026-06-29 12:03 | 79m | WiFi Connectivity | 2.8/5 | 77.2% | Developing | +21.2 | 4.38 | 5.00 | 2.50 | 3.57 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (6 halluc., 2 garbled) | |
| 87dc04ec-73b2-11f1-a… | 2026-06-29 12:03 | 7m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 2.19 | 3.75 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 10170470-73b2-11f1-b… | 2026-06-29 12:00 | 115m | Internet/WAN Setup | 1.8/5 | 85.4% | Meets / Exceeds | +49.4 | 5.00 | 5.00 | 3.75 | 4.00 | 2.50 | 3.57 | Successful Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| 10170470-73b2-11f1-b… | 2026-06-29 12:00 | 115m | Internet/WAN Setup | 1.8/5 | 85.4% | Meets / Exceeds | +49.4 | 5.00 | 5.00 | 3.75 | 4.00 | 2.50 | 3.57 | Successful Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| d639d1c8-73a8-11f1-b… | 2026-06-29 10:54 | 20m | WiFi Connectivity | 2.8/5 | 57.1% | Needs Improvement | +1.1 | 3.44 | 1.56 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged | |
| 612a3f5c-73a4-11f1-b… | 2026-06-29 10:22 | 28m | WiFi Connectivity | 2.8/5 | 74.8% | Developing | +18.8 | 3.12 | 2.50 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 14e1f5ba-739d-11f1-9… | 2026-06-29 09:29 | 20m | Parental Controls | 3.6/5 | 89.0% | Meets / Exceeds | +17.0 | 4.06 | 5.00 | 5.00 | 4.29 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 562dec38-7391-11f1-a… | 2026-06-29 08:05 | 17m | Hardware Fault | 2.8/5 | 51.7% | Needs Improvement | -4.3 | 0.94 | 2.81 | 5.00 | 2.50 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| ee2ea026-7388-11f1-8… | 2026-06-29 07:05 | 66m | Internet/WAN Setup | 2.4/5 | 27.9% | Needs Improvement | -20.1 | 1.56 | 0.94 | 0.00 | 3.50 | 0.00 | 2.14 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| ccf02464-7376-11f1-9… | 2026-06-29 04:55 | 29m | Hardware Fault | 2.8/5 | 84.9% | Developing | +28.9 | 4.06 | 3.12 | 5.00 | 5.00 | 4.00 | 5.00 | Appropriate Escalation | ||
| ccf02464-7376-11f1-9… | 2026-06-29 04:55 | 29m | Hardware Fault | 2.8/5 | 84.9% | Developing | +28.9 | 4.06 | 3.12 | 5.00 | 5.00 | 4.00 | 5.00 | Appropriate Escalation | ||
| de6bb234-7368-11f1-b… | 2026-06-29 03:16 | 7m | WiFi Connectivity | 2.6/5 | 8.0% | Needs Improvement | -44.0 | 0.00 | 0.94 | 0.00 | 0.71 | 0.00 | 1.07 | Unresolved | ||
| dfae24e6-7364-11f1-9… | 2026-06-29 02:47 | 14m | Hardware Fault | 1.8/5 | 58.9% | Needs Improvement | +22.9 | 1.56 | 1.56 | 3.75 | 5.00 | 3.50 | 5.00 | Appropriate Escalation | ||
| 1b19310e-7362-11f1-a… | 2026-06-29 02:27 | 15m | WiFi Connectivity | 1.1/5 | 73.2% | Developing | +51.2 | 3.12 | 4.38 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 7e22add4-7358-11f1-9… | 2026-06-29 01:18 | 12m | Feature Question | 3.9/5 | 54.9% | Needs Improvement | -23.1 | 2.19 | 4.06 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| d8b96018-7357-11f1-9… | 2026-06-29 01:14 | 8m | Password/Login | 2.8/5 | 46.8% | Needs Improvement | -9.2 | 2.19 | 0.94 | 3.75 | 3.00 | N/A | 2.50 | Unresolved | ||
| 67b1bbb8-7352-11f1-8… | 2026-06-29 00:35 | 56m | Internet/WAN Setup | 4.3/5 | 95.8% | Meets / Exceeds | +9.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 0994f2f0-71d3-11f1-9… | 2026-06-27 02:51 | 20m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.81 | 1.25 | 0.00 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ | ⚠ Flagged (3 halluc., 1 garbled) |
| d39e5c9c-71d0-11f1-b… | 2026-06-27 02:35 | 11m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2e9f491a-71ce-11f1-a… | 2026-06-27 02:16 | 23m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| a74a1170-71cd-11f1-b… | 2026-06-27 02:12 | 16m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 6b6c5a3c-71cd-11f1-9… | 2026-06-27 02:10 | 6m | — | 1.0/5 | 41.0% | Needs Improvement | +21.0 | 0.94 | 2.19 | 2.50 | 5.00 | N/A | 0.00 | Partial Resolution | ||
| 40540b7e-71cd-11f1-9… | 2026-06-27 02:09 | 20m | Hardware Fault | 1.7/5 | 63.0% | Needs Improvement | +29.0 | 0.94 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| 0fbf91b0-71cb-11f1-b… | 2026-06-27 01:53 | 16m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 16f80148-71ca-11f1-9… | 2026-06-27 01:47 | 15m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 51e4f574-71c8-11f1-a… | 2026-06-27 01:34 | 74m | Access Point Mode | 1.7/5 | 58.3% | Needs Improvement | +24.3 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (5 halluc.) | |
| 0f7ddc5c-71c6-11f1-9… | 2026-06-27 01:18 | 46m | Internet/WAN Setup | 1.0/5 | 25.0% | Needs Improvement | +5.0 | 0.62 | 0.94 | 0.00 | 5.00 | N/A | 0.00 | Unresolved | ||
| 5c101df2-71c4-11f1-9… | 2026-06-27 01:05 | 53m | Speed/Performance | 2.2/5 | 46.8% | Needs Improvement | +2.8 | 2.19 | 1.88 | 2.50 | 3.00 | N/A | 2.50 | Unresolved | ||
| 3c508a56-71c4-11f1-8… | 2026-06-27 01:05 | 77m | Internet/WAN Setup | 2.8/5 | 85.9% | Meets / Exceeds | +29.9 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| 2ff5c0c8-71c4-11f1-9… | 2026-06-27 01:04 | 52m | WiFi Connectivity | 1.1/5 | 44.4% | Needs Improvement | +22.4 | 1.56 | 1.88 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 196b2672-71c4-11f1-8… | 2026-06-27 01:04 | 31m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 098073b6-71c4-11f1-9… | 2026-06-27 01:03 | 7m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| 916095d2-71c3-11f1-b… | 2026-06-27 01:00 | 13m | WiFi Connectivity | 2.8/5 | 63.3% | Needs Improvement | +7.3 | 2.50 | 3.44 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 7ded6de0-71c3-11f1-b… | 2026-06-27 00:59 | 54m | Internet/WAN Setup | 1.4/5 | 13.1% | Needs Improvement | -14.9 | 0.94 | 0.94 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 2 garbled) | |
| c728e1bc-71c1-11f1-a… | 2026-06-27 00:47 | 12m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| bf609a2e-71c1-11f1-9… | 2026-06-27 00:47 | 12m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 8bf45baa-71bf-11f1-b… | 2026-06-27 00:31 | 32m | Router Setup | 2.8/5 | 93.5% | Meets / Exceeds | +37.5 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| cf714a24-71be-11f1-a… | 2026-06-27 00:26 | 32m | Speed/Performance | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 2.50 | 1.50 | 0.00 | 2.50 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 0aa4abf0-71be-11f1-9… | 2026-06-27 00:20 | 39m | — | 1.0/5 | 30.1% | Needs Improvement | +10.1 | 1.56 | 2.19 | 0.00 | 4.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 69f93d74-71bd-11f1-9… | 2026-06-27 00:16 | 28m | Firmware Update | 2.3/5 | 20.8% | Needs Improvement | -25.2 | 0.62 | 1.88 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| c2b177de-71bc-11f1-a… | 2026-06-27 00:11 | 19m | — | 1.0/5 | 84.4% | Developing | +64.4 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 3.21 | Successful Resolution | ||
| a1f02fc2-71bc-11f1-9… | 2026-06-27 00:10 | 7m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| d7d0f29e-71bb-11f1-a… | 2026-06-27 00:05 | 6m | Router Setup | 2.8/5 | 69.2% | Needs Improvement | +13.2 | 2.19 | 2.81 | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 15751afe-71bb-11f1-8… | 2026-06-26 23:59 | 45m | WiFi Connectivity | 1.8/5 | 81.9% | Developing | +45.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (7 halluc.) | |
| aad828f8-71ba-11f1-8… | 2026-06-26 23:56 | 10m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 3.75 | 2.50 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 5653df8e-71ba-11f1-b… | 2026-06-26 23:54 | 5m | Feature Question | 2.2/5 | 87.5% | Meets / Exceeds | +43.5 | 5.00 | 2.19 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| b2fe6724-71b8-11f1-a… | 2026-06-26 23:42 | 23m | Router Setup | 3.0/5 | 53.1% | Needs Improvement | -6.9 | 1.56 | 2.19 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 13026dce-71b8-11f1-8… | 2026-06-26 23:38 | 8m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| da546428-71b7-11f1-a… | 2026-06-26 23:36 | 9m | Internet/WAN Setup | 3.2/5 | 75.5% | Developing | +11.5 | 2.19 | 4.06 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ||
| a266431a-71b7-11f1-a… | 2026-06-26 23:34 | 25m | WiFi Connectivity | 2.8/5 | 50.0% | Needs Improvement | -6.0 | 2.50 | 2.50 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| f5cc394e-71b5-11f1-b… | 2026-06-26 23:22 | 9m | Speed/Performance | 2.8/5 | 8.1% | Needs Improvement | -47.9 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| d304b014-71b3-11f1-a… | 2026-06-26 23:07 | 10m | Password/Login | 1.8/5 | 89.3% | Meets / Exceeds | +53.3 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 6c0535b0-71b2-11f1-8… | 2026-06-26 22:57 | 29m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ | ⚠ Flagged (2 halluc., 1 garbled) |
| 36da9b1a-71b1-11f1-8… | 2026-06-26 22:48 | 20m | Router Setup | 2.8/5 | 81.9% | Developing | +25.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 3ae599b2-71ac-11f1-9… | 2026-06-26 22:13 | 43m | WiFi Connectivity | 2.8/5 | 61.0% | Needs Improvement | +5.0 | 2.19 | 2.81 | 5.00 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 009cc078-71ac-11f1-a… | 2026-06-26 22:11 | 7m | Internet/WAN Setup | 2.8/5 | 21.8% | Needs Improvement | -34.2 | 0.00 | 2.81 | 2.50 | 1.00 | 0.00 | 0.00 | Unresolved | ||
| fa4b050e-71ab-11f1-8… | 2026-06-26 22:11 | 7m | Internet/WAN Setup | 2.8/5 | 30.4% | Needs Improvement | -25.6 | 1.25 | 3.12 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 71b96d08-71aa-11f1-a… | 2026-06-26 22:00 | 24m | DHCP reservation not applying to AP | 2.6/5 | 51.9% | Needs Improvement | -0.1 | 1.56 | 2.50 | 2.50 | 4.00 | 4.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| a4713040-71a1-11f1-b… | 2026-06-26 20:57 | 19m | Hardware Fault | 2.8/5 | 61.4% | Needs Improvement | +5.4 | 0.62 | 4.06 | 5.00 | 4.00 | 4.00 | 3.21 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 50d58328-71a1-11f1-8… | 2026-06-26 20:55 | 55m | WiFi Connectivity | 1.7/5 | 85.2% | Meets / Exceeds | +51.2 | 4.06 | 3.44 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 81da5dbe-71a0-11f1-9… | 2026-06-26 20:49 | 22m | Hardware Fault | 2.8/5 | 12.5% | Needs Improvement | -43.5 | 0.00 | 0.94 | 0.00 | 2.50 | N/A | 0.00 | Unresolved | ||
| 3ba318e0-71a0-11f1-a… | 2026-06-26 20:47 | 5m | Router Setup | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 2.50 | 3.75 | 1.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 95802968-719e-11f1-b… | 2026-06-26 20:35 | 11m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 52ee2910-719e-11f1-8… | 2026-06-26 20:33 | 5m | Password/Login | 2.8/5 | 50.6% | Needs Improvement | -5.4 | 1.56 | 2.81 | 2.50 | 2.50 | 5.00 | 2.50 | Partial Resolution | ||
| c88f7f5e-719c-11f1-9… | 2026-06-26 20:22 | 11m | Port Forwarding | 2.8/5 | 43.9% | Needs Improvement | -12.1 | 0.62 | 4.06 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ||
| b9988d24-719c-11f1-a… | 2026-06-26 20:22 | 7m | Hardware Fault | 2.8/5 | 8.3% | Needs Improvement | -47.7 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 519df2ea-719c-11f1-9… | 2026-06-26 20:19 | 8m | Internet/WAN Setup | 1.4/5 | 16.7% | Needs Improvement | -11.3 | 0.00 | 0.94 | 1.25 | 2.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 515cd274-719c-11f1-b… | 2026-06-26 20:19 | 22m | WiFi Connectivity | 3.1/5 | 0.0% | Needs Improvement | -62.0 | 3.44 | 0.94 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ | |
| 36864ac0-719c-11f1-9… | 2026-06-26 20:18 | 14m | Access Point Mode | 2.8/5 | 54.4% | Needs Improvement | -1.6 | 1.25 | 3.12 | 2.50 | 5.00 | N/A | 3.21 | Unresolved | ⚠ Flagged (1 garbled) | |
| c0bccb5c-719b-11f1-8… | 2026-06-26 20:15 | 41m | Router Setup | 3.8/5 | 97.6% | Meets / Exceeds | +21.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 34c303f6-719a-11f1-b… | 2026-06-26 20:04 | 32m | Router Setup | 1.3/5 | 68.2% | Needs Improvement | +42.1 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| 17fa704c-719a-11f1-8… | 2026-06-26 20:03 | 15m | WiFi Connectivity | 2.3/5 | 43.1% | Needs Improvement | -2.9 | 1.56 | 2.81 | 2.50 | 5.00 | 0.00 | 0.00 | Partial Resolution | ||
| a6af83aa-7199-11f1-a… | 2026-06-26 20:00 | 11m | Password/Login | 1.6/5 | 52.6% | Needs Improvement | +20.6 | 2.19 | 2.81 | 2.50 | 3.57 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 1a092532-7199-11f1-9… | 2026-06-26 19:56 | 69m | — | 1.0/5 | 33.6% | Needs Improvement | +13.6 | 1.56 | 0.94 | 0.00 | 3.50 | 5.00 | 0.00 | Appropriate Escalation | ||
| caae4508-7198-11f1-a… | 2026-06-26 19:54 | 13m | Internet/WAN Setup | 2.8/5 | 28.2% | Needs Improvement | -27.8 | 0.62 | 1.88 | 2.50 | 1.50 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 garbled) | |
| 93a1b4dc-7198-11f1-8… | 2026-06-26 19:52 | 39m | Password/Login | 2.2/5 | 65.0% | Needs Improvement | +21.0 | 2.19 | 4.06 | 3.75 | 3.57 | N/A | 3.57 | Ownership Gap | ⚠ Flagged (1 halluc., 1 garbled) | |
| a6d7e392-7197-11f1-a… | 2026-06-26 19:45 | 6m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 0.94 | 3.75 | 3.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| dc085ea4-7195-11f1-b… | 2026-06-26 19:33 | 12m | WiFi Connectivity | 2.1/5 | 60.6% | Needs Improvement | +18.6 | 3.12 | 2.81 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 0938ba78-7195-11f1-a… | 2026-06-26 19:27 | 11m | Speed/Performance | 2.9/5 | 0.0% | Needs Improvement | -58.0 | 1.56 | 1.88 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 79ab89c6-7194-11f1-b… | 2026-06-26 19:23 | 7m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 03c40666-7194-11f1-b… | 2026-06-26 19:19 | 8m | Password/Login | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 9bf9d1fa-7193-11f1-9… | 2026-06-26 19:17 | 14m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 1.43 | Successful Resolution | ⚠ | |
| 6cd477fe-7193-11f1-b… | 2026-06-26 19:15 | 8m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.94 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 4554866a-7193-11f1-b… | 2026-06-26 19:14 | 6m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 2.50 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| e30d6eb8-7192-11f1-9… | 2026-06-26 19:11 | 13m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 25ff2778-7190-11f1-a… | 2026-06-26 18:52 | 10m | Password/Login | 3.0/5 | 85.1% | Meets / Exceeds | +25.1 | 5.00 | 2.19 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 51908c3a-718e-11f1-b… | 2026-06-26 18:39 | 91m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (9 halluc., 1 garbled) |
| 4234a262-718e-11f1-8… | 2026-06-26 18:38 | 42m | WiFi Connectivity | 3.1/5 | 0.0% | Needs Improvement | -62.0 | 5.00 | 3.12 | 3.75 | 4.00 | 5.00 | 3.21 | Partial Resolution | ⚠ | |
| bab4c30a-718b-11f1-9… | 2026-06-26 18:20 | 6m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| b2cc2d7c-718b-11f1-a… | 2026-06-26 18:20 | 22m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 0.94 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| d18e789c-718a-11f1-a… | 2026-06-26 18:14 | 17m | Internet/WAN Setup | 2.2/5 | 71.5% | Developing | +27.5 | 4.06 | 5.00 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| 0f9c086c-718a-11f1-8… | 2026-06-26 18:08 | 28m | WiFi Connectivity | 4.0/5 | 94.1% | Meets / Exceeds | +14.1 | 5.00 | 4.06 | 5.00 | 5.00 | 5.00 | 3.93 | Successful Resolution | ||
| 07a7b62e-718a-11f1-b… | 2026-06-26 18:08 | 12m | WiFi Connectivity | 2.8/5 | 55.8% | Needs Improvement | -0.2 | 1.56 | 0.94 | 3.75 | 5.00 | 5.00 | 3.21 | Partial Resolution | ⚠ Flagged | |
| 9ab1fb24-7189-11f1-9… | 2026-06-26 18:05 | 8m | Password/Login | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 54e2fac6-7189-11f1-8… | 2026-06-26 18:03 | 7m | Router Setup | 1.9/5 | 0.0% | Needs Improvement | -38.0 | 1.25 | 0.00 | 0.00 | 1.50 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 9ab95c8a-7188-11f1-a… | 2026-06-26 17:58 | 31m | WiFi Connectivity | 2.6/5 | 29.8% | Needs Improvement | -22.2 | 1.56 | 0.94 | 0.00 | 1.50 | 5.00 | 1.07 | Ownership Gap | ⚠ Flagged | |
| ec41c670-7186-11f1-9… | 2026-06-26 17:46 | 11m | Speed/Performance | 1.8/5 | 7.5% | Needs Improvement | -28.5 | 0.00 | 0.94 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| c56cc90a-7186-11f1-b… | 2026-06-26 17:45 | 12m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 9ca401b6-7184-11f1-b… | 2026-06-26 17:29 | 39m | WiFi Connectivity | 1.8/5 | 81.9% | Developing | +45.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 35535724-7183-11f1-9… | 2026-06-26 17:19 | 26m | WiFi Connectivity | 2.8/5 | 55.0% | Needs Improvement | -1.0 | 2.50 | 2.50 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 3efd16d0-7182-11f1-8… | 2026-06-26 17:12 | 29m | WiFi Connectivity | 2.8/5 | 31.9% | Needs Improvement | -24.1 | 1.56 | 0.94 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ||
| 1e2b8ee8-7180-11f1-9… | 2026-06-26 16:57 | 27m | Speed/Performance | 2.6/5 | 48.9% | Needs Improvement | -3.1 | 1.56 | 2.50 | 2.50 | 4.00 | 2.50 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 73ff5cc4-717f-11f1-9… | 2026-06-26 16:52 | 77m | Router Setup | 1.1/5 | 32.6% | Needs Improvement | +10.6 | 2.19 | 1.25 | 1.25 | 2.86 | 0.00 | 1.07 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 52de4046-717f-11f1-a… | 2026-06-26 16:51 | 29m | Router Setup | 2.8/5 | 2.4% | Needs Improvement | -53.6 | 0.00 | 0.00 | 0.00 | 0.71 | N/A | 0.00 | Unresolved | ||
| 1ed457ae-717f-11f1-a… | 2026-06-26 16:50 | 67m | Internet/WAN Setup | 1.8/5 | 50.8% | Needs Improvement | +14.8 | 2.19 | 0.94 | 2.50 | 4.29 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (1 halluc., 1 garbled) | |
| aae38658-717e-11f1-b… | 2026-06-26 16:47 | 5m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| b86ce694-717d-11f1-9… | 2026-06-26 16:40 | 10m | Internet/WAN Setup | 1.1/5 | 22.2% | Needs Improvement | +0.2 | 1.25 | 3.12 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| abd1887a-717a-11f1-8… | 2026-06-26 16:18 | 26m | WiFi Connectivity | 2.6/5 | 45.1% | Needs Improvement | -6.9 | 1.56 | 2.81 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 1c1c035e-717a-11f1-9… | 2026-06-26 16:14 | 21m | WiFi Connectivity | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 2.81 | 0.94 | 2.50 | 4.00 | N/A | 4.29 | Successful Resolution | ⚠ | ⚠ Flagged (5 halluc.) |
| 65b4b6ec-7179-11f1-8… | 2026-06-26 16:09 | 58m | Internet/WAN Setup | 2.3/5 | 39.4% | Needs Improvement | -6.6 | 1.56 | 2.50 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 0b503226-7179-11f1-9… | 2026-06-26 16:06 | 10m | Internet/WAN Setup | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.62 | 0.94 | 2.50 | 4.00 | N/A | 3.57 | Unresolved | ⚠ | |
| 4d49f020-7176-11f1-b… | 2026-06-26 15:47 | 8m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| e145e7c8-7173-11f1-a… | 2026-06-26 15:29 | 29m | WiFi Connectivity | 1.1/5 | 10.7% | Needs Improvement | -11.3 | 0.00 | 0.94 | 1.25 | 0.71 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 0dd03504-7170-11f1-8… | 2026-06-26 15:02 | 10m | Router Setup | 3.3/5 | 84.8% | Developing | +18.8 | 4.06 | 4.06 | 5.00 | 4.29 | N/A | 3.93 | Successful Resolution | ||
| 974797f6-716f-11f1-9… | 2026-06-26 14:59 | 5m | Internet/WAN Setup | 2.8/5 | 57.5% | Needs Improvement | +1.5 | 0.00 | 1.88 | 5.00 | 5.00 | 5.00 | 5.00 | Unresolved | ||
| a241c74c-716c-11f1-9… | 2026-06-26 14:38 | 5m | Hardware Fault | 3.2/5 | 31.4% | Needs Improvement | -32.6 | 0.00 | 3.12 | 3.75 | 1.50 | N/A | 0.00 | Unresolved | ||
| d99acdca-716b-11f1-9… | 2026-06-26 14:32 | 12m | Password/Login | 3.8/5 | 0.0% | Needs Improvement | -76.0 | 0.94 | 0.94 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ | ⚠ Flagged |
| bfc6a7c0-716b-11f1-b… | 2026-06-26 14:31 | 9m | WiFi Connectivity | 2.8/5 | 26.1% | Needs Improvement | -29.9 | 0.00 | 2.81 | 3.75 | 0.00 | 0.00 | 1.79 | Unresolved | ||
| 0a505fbc-716b-11f1-9… | 2026-06-26 14:26 | 21m | WiFi Connectivity | 2.8/5 | 27.7% | Needs Improvement | -28.3 | 1.56 | 0.94 | 0.00 | 3.21 | N/A | 1.07 | Unresolved | ||
| 3752dcaa-7167-11f1-8… | 2026-06-26 13:59 | 14m | Parental Controls | 1.8/5 | 63.2% | Needs Improvement | +27.2 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 garbled) | |
| 1bf35788-7166-11f1-9… | 2026-06-26 13:51 | 41m | Password/Login | 1.8/5 | 32.6% | Needs Improvement | -3.4 | 2.19 | 2.19 | 0.00 | 2.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| f864fcdc-7164-11f1-b… | 2026-06-26 13:43 | 48m | WiFi Connectivity | 2.8/5 | 58.4% | Needs Improvement | +2.4 | 3.44 | 1.88 | 1.25 | 5.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| c6a4d730-7164-11f1-8… | 2026-06-26 13:41 | 6m | Feature Question | 4.1/5 | 48.9% | Needs Improvement | -33.1 | 0.62 | 1.56 | 5.00 | 3.00 | N/A | 5.00 | Unresolved | ||
| da6d63f0-7163-11f1-8… | 2026-06-26 13:35 | 12m | Internet/WAN Setup | 1.8/5 | 42.9% | Needs Improvement | +6.9 | 0.62 | 0.94 | 5.00 | 2.50 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 garbled) | |
| 994476bc-7162-11f1-9… | 2026-06-26 13:26 | 12m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 5.00 | 3.12 | 3.75 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ | |
| 1e625400-7162-11f1-8… | 2026-06-26 13:22 | 53m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.94 | 4.06 | 2.50 | 2.86 | N/A | 0.71 | Partial Resolution | ⚠ | ⚠ Flagged |
| 0e645058-7162-11f1-9… | 2026-06-26 13:22 | 63m | Router Setup | 4.0/5 | 93.5% | Meets / Exceeds | +13.4 | 5.00 | 5.00 | 3.75 | 4.29 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| d6e461e2-715f-11f1-8… | 2026-06-26 13:06 | 13m | — | 1.0/5 | 77.9% | Developing | +57.9 | 4.06 | 3.12 | 3.75 | 4.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 79bbe922-715f-11f1-9… | 2026-06-26 13:03 | 14m | WiFi Connectivity | 3.5/5 | 70.1% | Developing | +0.1 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| eaa0c4da-715c-11f1-b… | 2026-06-26 12:45 | 13m | Internet/WAN Setup | 3.5/5 | 81.9% | Developing | +11.9 | 4.06 | 4.38 | 3.75 | 4.00 | N/A | 4.29 | Successful Resolution | ||
| 67258946-7158-11f1-9… | 2026-06-26 12:13 | 40m | WiFi Connectivity | 1.4/5 | 74.6% | Developing | +46.6 | 3.12 | 4.06 | 2.50 | 5.00 | 5.00 | 3.57 | Appropriate Escalation | ||
| 5a71f390-714b-11f1-b… | 2026-06-26 10:39 | 53m | Parental Controls | 2.0/5 | 50.1% | Needs Improvement | +10.1 | 1.56 | 3.12 | 2.50 | 5.00 | 0.00 | 2.86 | Unresolved | ⚠ Flagged (1 garbled) | |
| 9e0ac152-713e-11f1-b… | 2026-06-26 09:08 | 26m | WiFi Connectivity | 3.9/5 | 96.7% | Meets / Exceeds | +18.7 | 5.00 | 5.00 | 5.00 | 4.00 | N/A | 5.00 | Successful Resolution | ||
| fad1bfa6-713b-11f1-8… | 2026-06-26 08:49 | 16m | Access Point Mode | 1.6/5 | 16.0% | Needs Improvement | -16.0 | 0.94 | 2.19 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| d0ce7914-7137-11f1-a… | 2026-06-26 08:19 | 85m | Router Setup | 3.3/5 | 90.1% | Meets / Exceeds | +24.1 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| bce015b6-710a-11f1-b… | 2026-06-26 02:57 | 54m | WiFi Connectivity | 1.8/5 | 76.5% | Developing | +40.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 92e4642e-710a-11f1-8… | 2026-06-26 02:56 | 39m | WiFi Connectivity | 1.1/5 | 54.7% | Needs Improvement | +32.7 | 1.56 | 4.06 | 3.75 | 3.57 | 0.00 | 3.57 | Unresolved | ⚠ Flagged (1 garbled) | |
| 0a5d6984-710a-11f1-9… | 2026-06-26 02:52 | 9m | Hardware Fault | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 3cbf60a0-7108-11f1-a… | 2026-06-26 02:39 | 30m | WiFi Connectivity | 2.1/5 | 90.1% | Meets / Exceeds | +48.1 | 5.00 | 4.06 | 5.00 | 4.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| e5fe6834-7106-11f1-8… | 2026-06-26 02:29 | 9m | — | 1.0/5 | 83.3% | Developing | +63.3 | 4.06 | 5.00 | 5.00 | 2.50 | 5.00 | 3.21 | Partial Resolution | ||
| 5feba076-7102-11f1-b… | 2026-06-26 01:57 | 10m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| f225ce42-70ff-11f1-9… | 2026-06-26 01:40 | 16m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 5a9bb618-70ff-11f1-b… | 2026-06-26 01:35 | 77m | WiFi Connectivity | 2.8/5 | 79.0% | Developing | +23.0 | 5.00 | 2.50 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 130043d2-70ff-11f1-8… | 2026-06-26 01:33 | 23m | WiFi Connectivity | 2.8/5 | 16.7% | Needs Improvement | -39.3 | 0.00 | 2.81 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 8a0d9d40-70fe-11f1-b… | 2026-06-26 01:29 | 9m | Hardware Fault | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.94 | 0.00 | 3.75 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 36a09dce-70fe-11f1-b… | 2026-06-26 01:27 | 14m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 2.50 | Unresolved | ⚠ | ⚠ Flagged |
| a4b73d32-70fd-11f1-9… | 2026-06-26 01:23 | 7m | Internet/WAN Setup | 2.8/5 | 55.0% | Needs Improvement | -1.0 | 1.25 | 3.44 | 3.75 | 4.00 | N/A | 2.50 | Unresolved | ||
| cf8bf324-70fb-11f1-9… | 2026-06-26 01:10 | 16m | Password/Login | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.94 | 0.00 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| c592bb24-70fa-11f1-9… | 2026-06-26 01:02 | 66m | WiFi Connectivity | 1.8/5 | 26.0% | Needs Improvement | -10.0 | 1.56 | 0.94 | 0.00 | 4.29 | 0.00 | 0.00 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| e42fcad8-70f8-11f1-9… | 2026-06-26 00:49 | 9m | General Inquiry | 1.8/5 | 94.6% | Meets / Exceeds | +58.6 | N/A | N/A | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 4cfa5134-70f7-11f1-b… | 2026-06-26 00:38 | 24m | Hardware Fault | 2.7/5 | 54.2% | Needs Improvement | +0.2 | 0.62 | 2.50 | 2.50 | 5.00 | 4.00 | 5.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| ec37e636-70f6-11f1-b… | 2026-06-26 00:35 | 59m | — | 1.0/5 | 31.7% | Needs Improvement | +11.7 | 1.56 | 0.94 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (3 halluc., 3 garbled) | |
| 34bd3584-70f5-11f1-9… | 2026-06-26 00:23 | 22m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.62 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | |
| 2cdeea24-70f5-11f1-8… | 2026-06-26 00:22 | 23m | WiFi Connectivity | 1.8/5 | 86.1% | Meets / Exceeds | +50.1 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 94f555c2-70f4-11f1-9… | 2026-06-26 00:18 | 9m | Password/Login | 1.1/5 | 37.3% | Needs Improvement | +15.3 | 0.00 | 0.00 | 5.00 | 5.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 969da990-70f1-11f1-b… | 2026-06-25 23:57 | 12m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 827e7110-70f1-11f1-b… | 2026-06-25 23:56 | 47m | Router Setup | 3.2/5 | 86.1% | Meets / Exceeds | +22.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| dae34930-70f0-11f1-9… | 2026-06-25 23:51 | 8m | General Inquiry | 2.2/5 | 100.0% | Meets / Exceeds | +56.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| a0e0666a-70ef-11f1-b… | 2026-06-25 23:43 | 8m | Hardware Fault | 2.8/5 | 52.5% | Needs Improvement | -3.5 | 0.62 | 2.81 | 2.50 | 5.00 | 5.00 | 2.50 | Partial Resolution | ||
| 724311b0-70ed-11f1-b… | 2026-06-25 23:27 | 8m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 09b3167c-70ed-11f1-8… | 2026-06-25 23:24 | 15m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| a9bcf9a4-70ec-11f1-9… | 2026-06-25 23:21 | 73m | Router Setup | 3.6/5 | 81.9% | Developing | +9.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (4 halluc., 3 garbled) | |
| 252af182-70ec-11f1-8… | 2026-06-25 23:18 | 45m | Internet/WAN Setup | 1.7/5 | 67.4% | Needs Improvement | +33.4 | 3.44 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| a3136864-70eb-11f1-b… | 2026-06-25 23:14 | 96m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ | ⚠ Flagged (2 halluc., 2 garbled) |
| 9b05751c-70e7-11f1-a… | 2026-06-25 22:45 | 7m | Access Point Mode | 2.8/5 | 20.0% | Needs Improvement | -36.0 | 0.62 | 2.81 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| a5790a64-70e6-11f1-b… | 2026-06-25 22:38 | 14m | WiFi Connectivity | 3.0/5 | 31.1% | Needs Improvement | -28.9 | 1.56 | 1.88 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| 44751e58-70e4-11f1-b… | 2026-06-25 22:21 | 12m | Firmware Update | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 1.56 | 2.19 | 2.50 | 3.00 | N/A | 3.21 | Partial Resolution | ⚠ | |
| 1db4e37a-70e4-11f1-9… | 2026-06-25 22:20 | 11m | Speed/Performance | 2.8/5 | 72.6% | Developing | +16.6 | 3.12 | 4.38 | 3.75 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 90eee256-70e3-11f1-b… | 2026-06-25 22:16 | 24m | Internet/WAN Setup | 2.8/5 | 67.9% | Needs Improvement | +11.9 | 3.12 | 0.94 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| ce49560c-70e0-11f1-a… | 2026-06-25 21:57 | 20m | App not working | 3.4/5 | 0.0% | Needs Improvement | -68.0 | 0.94 | 2.19 | 5.00 | 3.57 | N/A | 4.29 | Partial Resolution | ⚠ | |
| 91e0cea2-70e0-11f1-a… | 2026-06-25 21:55 | 6m | Router Setup | 2.9/5 | 24.2% | Needs Improvement | -33.8 | 0.00 | 1.88 | 3.75 | 1.00 | N/A | 0.00 | Unresolved | ||
| 0ba3d0be-70e0-11f1-b… | 2026-06-25 21:51 | 8m | WiFi Connectivity | 4.8/5 | 95.2% | Meets / Exceeds | -0.8 | 5.00 | 5.00 | 5.00 | 4.29 | N/A | 3.93 | Successful Resolution | ||
| 7f7f3a2e-70df-11f1-9… | 2026-06-25 21:47 | 18m | Router Setup | 2.8/5 | 87.0% | Meets / Exceeds | +31.1 | 4.06 | 4.06 | 5.00 | 5.00 | 5.00 | 3.21 | Partial Resolution | ||
| c8b1e738-70de-11f1-8… | 2026-06-25 21:42 | 75m | Router Setup | 2.8/5 | 70.9% | Developing | +14.9 | 4.06 | 4.06 | 2.50 | 3.57 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (5 halluc., 2 garbled) | |
| 407444a4-70db-11f1-8… | 2026-06-25 21:17 | 8m | Speed/Performance | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 4.06 | 0.00 | 0.00 | 3.57 | N/A | 4.29 | Successful Resolution | ⚠ | |
| f31f57d4-70da-11f1-8… | 2026-06-25 21:15 | 12m | Guest Network | 2.9/5 | 95.8% | Meets / Exceeds | +37.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 3af4bdca-70da-11f1-9… | 2026-06-25 21:10 | 22m | Internet/WAN Setup | 1.8/5 | 43.5% | Needs Improvement | +7.5 | 1.56 | 2.81 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 2c2c4fe2-70da-11f1-8… | 2026-06-25 21:09 | 10m | WiFi Connectivity | 3.0/5 | 87.7% | Meets / Exceeds | +27.7 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 96bbb3ee-70d9-11f1-a… | 2026-06-25 21:05 | 8m | Feature Question | 3.9/5 | 33.5% | Needs Improvement | -44.5 | 1.56 | 0.94 | 2.50 | 1.50 | N/A | 2.50 | Unresolved | ||
| edb9e9a0-70d8-11f1-8… | 2026-06-25 21:00 | 36m | Speed/Performance | 2.7/5 | 51.8% | Needs Improvement | -2.2 | 0.62 | 3.44 | 3.75 | 4.29 | N/A | 2.50 | Unresolved | ⚠ Flagged (2 garbled) | |
| c771559e-70d8-11f1-a… | 2026-06-25 20:59 | 37m | Router Setup | 2.9/5 | 78.1% | Developing | +20.1 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 93b86008-70d8-11f1-b… | 2026-06-25 20:58 | 66m | Access Point Mode | 2.8/5 | 95.8% | Meets / Exceeds | +39.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 54e46022-70d6-11f1-8… | 2026-06-25 20:42 | 13m | Speed/Performance | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ | |
| f7f09e94-70d5-11f1-8… | 2026-06-25 20:39 | 14m | Router Setup | 4.0/5 | 100.0% | Meets / Exceeds | +20.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| bbbeba50-70d5-11f1-8… | 2026-06-25 20:37 | 26m | Internet/WAN Setup | 3.0/5 | 93.7% | Meets / Exceeds | +33.6 | 5.00 | 5.00 | 5.00 | 4.29 | N/A | 3.21 | Successful Resolution | ||
| a8cd4ac6-70d3-11f1-b… | 2026-06-25 20:22 | 19m | Router Setup | 3.4/5 | 82.3% | Developing | +14.3 | 4.06 | 5.00 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 4a067986-70d3-11f1-9… | 2026-06-25 20:20 | 12m | Internet/WAN Setup | 2.3/5 | 23.5% | Needs Improvement | -22.5 | 0.62 | 0.94 | 0.00 | 2.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 61f1bcd8-70d1-11f1-8… | 2026-06-25 20:06 | 7m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 0.94 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 419c0f38-70d1-11f1-9… | 2026-06-25 20:05 | 5m | Speed/Performance | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 3.75 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| e1e5c638-70d0-11f1-8… | 2026-06-25 20:03 | 5m | Off-Topic | 3.1/5 | 42.7% | Needs Improvement | -19.3 | 1.25 | 2.50 | 1.25 | 5.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 garbled) | |
| 86b5fa0e-70cf-11f1-a… | 2026-06-25 19:53 | 10m | Password/Login | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 4ada0e24-70cc-11f1-8… | 2026-06-25 19:30 | 11m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.62 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 1 garbled) |
| 89cf9020-70c9-11f1-9… | 2026-06-25 19:10 | 49m | Internet/WAN Setup | 2.8/5 | 81.9% | Developing | +25.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| e4ebbac2-70c6-11f1-a… | 2026-06-25 18:51 | 12m | Password/Login | 3.5/5 | 76.5% | Developing | +6.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ||
| 935d7a24-70c6-11f1-9… | 2026-06-25 18:49 | 28m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 3.12 | 2.50 | 3.75 | 4.00 | 5.00 | 3.93 | Unresolved | ⚠ | ⚠ Flagged |
| b02600dc-70c5-11f1-b… | 2026-06-25 18:42 | 5m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| f5d4f878-70c4-11f1-b… | 2026-06-25 18:37 | 31m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 1.88 | 1.50 | 0.00 | 0.00 | N/A | 0.00 | Successful Resolution | ⚠ | ⚠ Flagged (1 halluc.) |
| 3e0dbb94-70c4-11f1-b… | 2026-06-25 18:32 | 52m | WiFi Connectivity | 2.3/5 | 0.0% | Needs Improvement | -46.0 | 1.56 | 1.88 | 0.00 | 1.50 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 1 garbled) |
| 470d04c6-70c3-11f1-9… | 2026-06-25 18:25 | 12m | Hardware Fault | 1.8/5 | 33.3% | Needs Improvement | -2.7 | 0.62 | 2.50 | 3.75 | 0.00 | N/A | 2.50 | Unresolved | ||
| 06fded1e-70c3-11f1-b… | 2026-06-25 18:23 | 10m | Router Setup | 2.2/5 | 57.8% | Needs Improvement | +13.8 | 2.19 | 3.44 | 3.75 | 2.50 | N/A | 3.21 | Unresolved | ⚠ Flagged (1 garbled) | |
| f6d1dbc6-70c2-11f1-8… | 2026-06-25 18:23 | 6m | Internet/WAN Setup | 3.1/5 | 0.0% | Needs Improvement | -62.0 | 0.94 | 0.94 | 1.25 | 3.50 | N/A | 0.00 | Unresolved | ⚠ | |
| e76971d0-70c2-11f1-8… | 2026-06-25 18:23 | 12m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 3.50 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| cf4777e2-70c1-11f1-a… | 2026-06-25 18:15 | 10m | Internet/WAN Setup | 2.8/5 | 34.4% | Needs Improvement | -21.6 | 1.56 | 1.50 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ||
| 5ab176ae-70c0-11f1-9… | 2026-06-25 18:04 | 6m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2ead5208-70c0-11f1-9… | 2026-06-25 18:03 | 14m | WiFi Connectivity | 2.8/5 | 43.2% | Needs Improvement | -12.8 | 0.62 | 2.81 | 2.50 | 3.57 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| d261b576-70be-11f1-8… | 2026-06-25 17:53 | 18m | Hardware Fault | 2.8/5 | 54.5% | Needs Improvement | -1.5 | 0.94 | 3.44 | 3.75 | 4.00 | N/A | 3.21 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 731af140-70be-11f1-8… | 2026-06-25 17:51 | 5m | Password/Login | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.94 | 1.56 | 1.25 | 3.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 84961e82-70bd-11f1-b… | 2026-06-25 17:44 | 24m | — | 1.0/5 | 45.6% | Needs Improvement | +25.6 | 1.56 | 4.06 | 2.50 | 2.50 | 0.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 2c437a46-70bc-11f1-8… | 2026-06-25 17:34 | 27m | Speed/Performance | 2.8/5 | 80.0% | Developing | +24.0 | 3.12 | 4.38 | 5.00 | 3.57 | N/A | 5.00 | Partial Resolution | ||
| 2e8d7000-70bb-11f1-9… | 2026-06-25 17:27 | 22m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 1748a07e-70b9-11f1-b… | 2026-06-25 17:12 | 22m | Internet/WAN Setup | 4.5/5 | 95.8% | Meets / Exceeds | +5.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| c97dad50-70b6-11f1-8… | 2026-06-25 16:56 | 26m | Speed/Performance | 1.6/5 | 34.6% | Needs Improvement | +2.6 | 0.94 | 0.94 | 2.50 | 3.57 | N/A | 1.79 | Unresolved | ||
| 6110f184-70b4-11f1-8… | 2026-06-25 16:39 | 38m | Internet/WAN Setup | 1.4/5 | 27.9% | Needs Improvement | -0.1 | 0.94 | 0.94 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ||
| e0ce2816-70b3-11f1-8… | 2026-06-25 16:35 | 11m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 67e819de-70b3-11f1-8… | 2026-06-25 16:32 | 6m | Router Setup | 3.2/5 | 79.2% | Developing | +15.2 | 3.12 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 74d85812-70b2-11f1-8… | 2026-06-25 16:25 | 6m | Internet/WAN Setup | 3.3/5 | 69.4% | Needs Improvement | +3.4 | 2.19 | 2.81 | 5.00 | 5.00 | 5.00 | 2.50 | Partial Resolution | ||
| 3cc3ef78-70b1-11f1-9… | 2026-06-25 16:16 | 31m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 1.56 | 0.94 | 0.00 | 1.00 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (4 halluc., 1 garbled) |
| 2fcf3eda-70b1-11f1-9… | 2026-06-25 16:16 | 31m | Hardware Fault | 2.8/5 | 13.1% | Needs Improvement | -42.9 | 0.94 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 0054b82e-70b1-11f1-a… | 2026-06-25 16:14 | 5m | Feature Question | 4.0/5 | 55.5% | Needs Improvement | -24.5 | 1.56 | 3.12 | 5.00 | 1.50 | N/A | 4.29 | Partial Resolution | ||
| b5d3fff8-70b0-11f1-8… | 2026-06-25 16:12 | 9m | Password/Login | 3.3/5 | 0.0% | Needs Improvement | -66.0 | 3.75 | 3.12 | 2.50 | 0.00 | N/A | 1.79 | Ownership Gap | ⚠ | ⚠ Flagged (1 halluc.) |
| 619513a0-70b0-11f1-8… | 2026-06-25 16:10 | 14m | Firmware Update | 2.8/5 | 62.3% | Needs Improvement | +6.3 | 2.50 | 3.44 | 3.75 | 2.50 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| f9e43970-70af-11f1-b… | 2026-06-25 16:07 | 66m | WiFi Connectivity | 1.4/5 | 38.0% | Needs Improvement | +9.9 | 1.56 | 2.50 | 2.50 | 2.50 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (8 halluc., 3 garbled) | |
| 2441eeee-70ae-11f1-a… | 2026-06-25 15:54 | 11m | Escalation Request | 1.8/5 | 53.8% | Needs Improvement | +17.8 | 0.62 | 0.00 | 5.00 | 5.00 | 5.00 | 5.00 | Unresolved | ||
| 0b629842-70ae-11f1-a… | 2026-06-25 15:53 | 10m | Hardware Fault | 2.8/5 | 60.4% | Needs Improvement | +4.4 | 1.25 | 4.06 | 5.00 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| a2fc669e-70ac-11f1-8… | 2026-06-25 15:43 | 10m | WiFi Connectivity | 3.3/5 | 0.0% | Needs Improvement | -66.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 21ead14e-70ac-11f1-a… | 2026-06-25 15:40 | 8m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 3.75 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | |
| 61d58da4-70ab-11f1-8… | 2026-06-25 15:34 | 26m | Password/Login | 1.8/5 | 20.0% | Needs Improvement | -16.0 | 0.00 | 1.88 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 422b2838-70ab-11f1-a… | 2026-06-25 15:33 | 17m | — | 1.0/5 | 28.6% | Needs Improvement | +8.6 | 0.62 | 0.94 | 2.50 | 0.00 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 41ffdf16-70ab-11f1-9… | 2026-06-25 15:33 | 76m | WiFi Connectivity | 1.8/5 | 70.1% | Developing | +34.1 | 4.06 | 3.12 | 2.50 | 3.57 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged | |
| 2b193536-70ab-11f1-a… | 2026-06-25 15:33 | 20m | Password/Login | 2.8/5 | 54.9% | Needs Improvement | -1.1 | 2.19 | 2.81 | 2.50 | 5.00 | 4.00 | 0.00 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 11e699ce-70aa-11f1-8… | 2026-06-25 15:25 | 22m | WiFi Connectivity | 2.2/5 | 45.1% | Needs Improvement | +1.1 | 1.56 | 2.81 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 09841be6-70a8-11f1-b… | 2026-06-25 15:10 | 8m | WiFi Connectivity | 2.8/5 | 59.5% | Needs Improvement | +3.5 | 1.25 | 1.88 | 5.00 | 5.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 garbled) | |
| 85833616-70a6-11f1-9… | 2026-06-25 14:59 | 35m | WiFi Connectivity | 3.0/5 | 83.3% | Developing | +23.3 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 18e864ce-70a4-11f1-9… | 2026-06-25 14:42 | 6m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| f2a1772e-70a3-11f1-b… | 2026-06-25 14:41 | 45m | Password/Login | 1.5/5 | 63.7% | Needs Improvement | +33.7 | 2.19 | 2.19 | 3.75 | 4.00 | 5.00 | 4.29 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 4fb97b16-70a2-11f1-b… | 2026-06-25 14:29 | 23m | Router Setup | 3.6/5 | 87.7% | Meets / Exceeds | +15.7 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| ba276488-70a0-11f1-8… | 2026-06-25 14:18 | 49m | WiFi Connectivity | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 0.00 | 0.94 | 0.00 | 1.00 | 2.50 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| e0ba893c-709f-11f1-a… | 2026-06-25 14:12 | 33m | Router Setup | 1.3/5 | 35.2% | Needs Improvement | +9.2 | 0.94 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Partial Resolution | ||
| 092eb68c-709f-11f1-8… | 2026-06-25 14:06 | 52m | Router Setup | 1.4/5 | 75.0% | Developing | +47.0 | 3.12 | 4.06 | 2.50 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c06d779e-709e-11f1-a… | 2026-06-25 14:04 | 6m | WiFi Connectivity | 2.8/5 | 12.5% | Needs Improvement | -43.5 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 90ac5c46-709e-11f1-b… | 2026-06-25 14:02 | 27m | Speed/Performance | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 59783498-709e-11f1-9… | 2026-06-25 14:01 | 8m | Hardware Fault | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| bfdc8de4-709c-11f1-8… | 2026-06-25 13:49 | 11m | Feature Question | 3.7/5 | 44.9% | Needs Improvement | -29.1 | 1.25 | 2.50 | 2.50 | 3.00 | N/A | 3.21 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 00acbba2-709b-11f1-9… | 2026-06-25 13:37 | 80m | WiFi Connectivity | 2.8/5 | 84.0% | Developing | +28.0 | 4.06 | 5.00 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 garbled) | |
| d73ae682-7099-11f1-b… | 2026-06-25 13:29 | 11m | Hardware Fault | 1.8/5 | 20.6% | Needs Improvement | -15.4 | 0.62 | 0.94 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| e4c9a506-7097-11f1-8… | 2026-06-25 13:15 | 34m | WiFi Connectivity | 1.1/5 | 77.1% | Developing | +55.1 | 4.06 | 4.38 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (10 halluc.) | |
| ccb163e4-7094-11f1-8… | 2026-06-25 12:53 | 48m | WiFi Connectivity | 1.8/5 | 55.0% | Needs Improvement | +19.0 | 2.50 | 3.12 | 2.50 | 4.29 | 0.00 | 3.57 | Partial Resolution | ||
| 8ee6ac34-708c-11f1-9… | 2026-06-25 11:54 | 13m | Feature Question | 2.8/5 | 68.0% | Needs Improvement | +12.0 | 2.19 | 4.06 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 47167938-7088-11f1-a… | 2026-06-25 11:23 | 8m | WiFi Connectivity | 2.0/5 | 81.9% | Developing | +41.9 | 3.12 | 5.00 | 5.00 | 5.00 | N/A | 2.50 | Unresolved | ||
| 5e746076-7084-11f1-b… | 2026-06-25 10:55 | 10m | WiFi Connectivity | 1.8/5 | 48.8% | Needs Improvement | +12.8 | 1.56 | 2.50 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ||
| a0e4115a-7083-11f1-a… | 2026-06-25 10:50 | 15m | Password/Login | 3.2/5 | 90.4% | Meets / Exceeds | +26.4 | 4.06 | 5.00 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 0a7f367a-7076-11f1-b… | 2026-06-25 09:12 | 11m | Router Setup | 2.1/5 | 75.2% | Developing | +33.2 | 3.75 | 3.12 | 3.75 | 4.29 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 4ff09a38-7075-11f1-9… | 2026-06-25 09:07 | 10m | Router Setup | 2.9/5 | 61.6% | Needs Improvement | +3.6 | 2.81 | 0.94 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 550e7e66-7072-11f1-a… | 2026-06-25 08:46 | 10m | Password/Login | 3.1/5 | 71.6% | Developing | +9.6 | 4.06 | 3.12 | 3.75 | 4.00 | N/A | 2.14 | Partial Resolution | ||
| 4d7d0274-706f-11f1-b… | 2026-06-25 08:24 | 38m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 1.56 | 0.94 | 0.00 | 1.00 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 2 garbled) |
| 8f9bc2be-706d-11f1-9… | 2026-06-25 08:12 | 10m | WiFi Connectivity | 2.3/5 | 57.9% | Needs Improvement | +11.9 | 1.56 | 3.44 | 5.00 | 3.00 | N/A | 2.50 | Partial Resolution | ||
| 93200254-7065-11f1-9… | 2026-06-25 07:14 | 11m | Printer/Device Setup | 3.3/5 | 62.7% | Needs Improvement | -3.3 | 1.25 | 4.06 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ||
| f91ccff0-703e-11f1-b… | 2026-06-25 02:38 | 29m | Feature Question | 1.3/5 | 53.7% | Needs Improvement | +27.7 | 2.19 | 3.12 | 2.50 | 3.00 | 4.00 | 1.79 | Ownership Gap | ||
| 697357ae-703c-11f1-9… | 2026-06-25 02:20 | 19m | Router Setup | 2.8/5 | 34.6% | Needs Improvement | -21.4 | 0.00 | 1.88 | 3.75 | 2.00 | N/A | 3.21 | Unresolved | ||
| 67d92000-703b-11f1-a… | 2026-06-25 02:13 | 11m | Feature Question | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 148826e8-7037-11f1-a… | 2026-06-25 01:42 | 9m | WiFi Connectivity | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 336e7d1a-7036-11f1-8… | 2026-06-25 01:35 | 5m | Feature Question | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 76c12d98-7035-11f1-b… | 2026-06-25 01:30 | 57m | Router Setup | 3.1/5 | 90.1% | Meets / Exceeds | +28.1 | 4.38 | 4.06 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| f306ac88-7031-11f1-b… | 2026-06-25 01:05 | 7m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| c184d7d4-7031-11f1-9… | 2026-06-25 01:04 | 47m | Internet/WAN Setup | 4.4/5 | 95.8% | Meets / Exceeds | +7.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 4 garbled) | |
| ca05f952-7030-11f1-8… | 2026-06-25 00:57 | 14m | WiFi Connectivity | 2.0/5 | 18.8% | Needs Improvement | -21.2 | 0.94 | 0.94 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c18ddb8c-7030-11f1-8… | 2026-06-25 00:56 | 6m | — | 1.0/5 | 28.8% | Needs Improvement | +8.8 | 0.00 | 1.88 | 3.75 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| de45b7f0-702f-11f1-a… | 2026-06-25 00:50 | 34m | WiFi Connectivity | 2.8/5 | 87.7% | Meets / Exceeds | +31.7 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 83f9963c-702e-11f1-a… | 2026-06-25 00:40 | 8m | Internet/WAN Setup | 1.7/5 | 55.6% | Needs Improvement | +21.6 | 1.25 | 2.81 | 3.75 | 5.00 | N/A | 2.50 | Unresolved | ||
| cc3d29fc-702b-11f1-a… | 2026-06-25 00:21 | 9m | Feature Question | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 6ce490ca-7027-11f1-a… | 2026-06-24 23:50 | 5m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 82ac29b4-7026-11f1-b… | 2026-06-24 23:43 | 11m | WiFi Connectivity | 2.8/5 | 32.5% | Needs Improvement | -23.5 | 0.00 | 2.81 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ||
| cef73874-7024-11f1-b… | 2026-06-24 23:31 | 5m | Speed/Performance | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| c7cededa-7024-11f1-a… | 2026-06-24 23:31 | 27m | Router Setup | 2.8/5 | 100.0% | Meets / Exceeds | +44.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 65fe3430-7024-11f1-a… | 2026-06-24 23:28 | 21m | Router Setup | 2.8/5 | 64.0% | Needs Improvement | +8.0 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 64dda956-7023-11f1-8… | 2026-06-24 23:21 | 5m | Internet/WAN Setup | 3.0/5 | 61.5% | Needs Improvement | +1.4 | 1.56 | 4.06 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 0df8bcbe-7020-11f1-a… | 2026-06-24 22:57 | 125m | Internet/WAN Setup | 1.8/5 | 25.3% | Needs Improvement | -10.7 | 1.56 | 0.94 | 0.00 | 2.50 | N/A | 1.07 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 0343f2e4-701a-11f1-9… | 2026-06-24 22:14 | 6m | Router Setup | 1.8/5 | 12.5% | Needs Improvement | -23.5 | 0.62 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 9c5efc28-7018-11f1-a… | 2026-06-24 22:04 | 14m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | |
| 5f28c830-7017-11f1-9… | 2026-06-24 21:55 | 25m | Router Setup | 3.3/5 | 86.1% | Meets / Exceeds | +20.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 28bc240a-7016-11f1-a… | 2026-06-24 21:46 | 19m | Off-Topic | 1.1/5 | 60.5% | Needs Improvement | +38.5 | 2.19 | 2.81 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 3e88908a-7015-11f1-8… | 2026-06-24 21:39 | 10m | Password/Login | 2.8/5 | 61.2% | Needs Improvement | +5.2 | 1.25 | 3.12 | 3.75 | 5.00 | 5.00 | 2.50 | Unresolved | ||
| 1be0da7e-7015-11f1-9… | 2026-06-24 21:38 | 15m | WiFi Connectivity | 3.5/5 | 89.6% | Meets / Exceeds | +19.6 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| fecce5ba-7012-11f1-9… | 2026-06-24 21:23 | 45m | WiFi Connectivity | 2.4/5 | 37.6% | Needs Improvement | -10.4 | 1.56 | 2.19 | 2.50 | 4.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| a781391e-7012-11f1-9… | 2026-06-24 21:21 | 29m | Internet/WAN Setup | 1.8/5 | 32.6% | Needs Improvement | -3.4 | 1.56 | 2.81 | 2.50 | 1.50 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| d0f9c384-7011-11f1-b… | 2026-06-24 21:15 | 17m | Speed/Performance | 2.8/5 | 59.2% | Needs Improvement | +3.2 | 1.56 | 1.88 | 5.00 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 9875ea9e-700f-11f1-9… | 2026-06-24 20:59 | 93m | Password/Login | 2.8/5 | 88.5% | Meets / Exceeds | +32.5 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (7 halluc.) | |
| 4ac8bb1e-700f-11f1-b… | 2026-06-24 20:57 | 5m | Router Setup | 2.8/5 | 27.3% | Needs Improvement | -28.7 | 0.00 | 1.88 | 2.50 | 2.00 | N/A | 1.79 | Unresolved | ||
| 17874e1e-700f-11f1-b… | 2026-06-24 20:55 | 12m | Password/Login | 2.2/5 | 24.3% | Needs Improvement | -19.7 | 0.94 | 3.12 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| a865f17a-700e-11f1-9… | 2026-06-24 20:52 | 27m | Hardware Fault | 2.2/5 | 98.6% | Meets / Exceeds | +54.6 | 5.00 | 5.00 | 5.00 | 5.00 | 5.00 | 4.29 | Successful Resolution | ⚠ Flagged (5 halluc.) | |
| cd487d1a-700d-11f1-9… | 2026-06-24 20:46 | 15m | WiFi Connectivity | 3.2/5 | 95.8% | Meets / Exceeds | +31.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 6fcf1dd8-700d-11f1-9… | 2026-06-24 20:44 | 43m | WiFi Connectivity | 2.8/5 | 48.1% | Needs Improvement | -7.9 | 1.56 | 2.81 | 2.50 | 5.00 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 1535da1a-700d-11f1-8… | 2026-06-24 20:41 | 63m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.94 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 halluc., 1 garbled) |
| 193445da-700c-11f1-b… | 2026-06-24 20:34 | 8m | Feature Question | 1.9/5 | 66.9% | Needs Improvement | +28.9 | 3.12 | 4.06 | 3.75 | 3.00 | N/A | 2.50 | Successful Resolution | ||
| e4c3ab2e-700b-11f1-b… | 2026-06-24 20:33 | 89m | WiFi Connectivity | 1.5/5 | 61.1% | Needs Improvement | +31.1 | 3.12 | 4.06 | 2.50 | 4.29 | 0.00 | 2.86 | Unresolved | ⚠ Flagged (2 garbled) | |
| bfced34a-7009-11f1-8… | 2026-06-24 20:17 | 12m | Router Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| a3d05b92-7008-11f1-9… | 2026-06-24 20:09 | 14m | Feature Question | 2.8/5 | 67.7% | Needs Improvement | +11.7 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 92cabbc2-7007-11f1-a… | 2026-06-24 20:02 | 85m | Internet/WAN Setup | 1.8/5 | 15.3% | Needs Improvement | -20.7 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Ownership Gap | ⚠ Flagged (4 halluc.) | |
| 087f862e-7006-11f1-9… | 2026-06-24 19:51 | 9m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| fd00852e-7004-11f1-a… | 2026-06-24 19:43 | 15m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 2.19 | 0.94 | 2.50 | 2.86 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| da7f3dca-7003-11f1-9… | 2026-06-24 19:35 | 13m | Access Point Mode | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 1.56 | 0.94 | 2.50 | 3.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 813d0bce-6fff-11f1-9… | 2026-06-24 19:04 | 91m | Internet/WAN Setup | 1.4/5 | 84.5% | Developing | +56.5 | 5.00 | 5.00 | 2.50 | 4.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 13c43de2-6fff-11f1-b… | 2026-06-24 19:01 | 15m | Hardware Fault | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged |
| d14262d0-6ffb-11f1-a… | 2026-06-24 18:37 | 12m | WiFi Connectivity | 2.8/5 | 58.8% | Needs Improvement | +2.8 | 3.12 | 0.94 | 3.75 | 5.00 | 5.00 | 0.00 | Partial Resolution | ||
| 4eef8c5e-6ffb-11f1-8… | 2026-06-24 18:34 | 10m | WiFi Connectivity | 1.7/5 | 33.5% | Needs Improvement | -0.5 | 0.00 | 2.81 | 3.75 | 2.00 | 0.00 | 2.50 | Unresolved | ||
| 446d1aa8-6ffb-11f1-8… | 2026-06-24 18:34 | 56m | WiFi Connectivity | 1.8/5 | 76.5% | Developing | +40.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (4 halluc., 3 garbled) | |
| 321beef6-6ffb-11f1-8… | 2026-06-24 18:33 | 23m | Router Setup | 2.3/5 | 48.7% | Needs Improvement | +2.7 | 2.19 | 3.12 | 2.50 | 4.00 | 0.00 | 1.79 | Ownership Gap | ⚠ Flagged (3 halluc.) | |
| 0f4a0ff2-6ffb-11f1-a… | 2026-06-24 18:32 | 5m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| efa05d82-6ffa-11f1-a… | 2026-06-24 18:31 | 55m | Feature Question | 1.8/5 | 27.0% | Needs Improvement | -9.0 | 0.62 | 0.62 | 0.00 | 2.86 | 5.00 | 1.07 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 702dfabe-6ffa-11f1-8… | 2026-06-24 18:28 | 27m | WiFi Connectivity | 3.5/5 | 97.6% | Meets / Exceeds | +27.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 01e69084-6ffa-11f1-b… | 2026-06-24 18:24 | 5m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 36dfd4b8-6ff9-11f1-8… | 2026-06-24 18:19 | 11m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 9653eb4e-6ff6-11f1-9… | 2026-06-24 18:00 | 35m | WiFi Connectivity | 2.8/5 | 86.1% | Meets / Exceeds | +30.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| d033989a-6ff2-11f1-8… | 2026-06-24 17:33 | 52m | Speed/Performance | 2.8/5 | 76.4% | Developing | +20.4 | 3.12 | 3.44 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (12 halluc., 1 garbled) | |
| 591ee520-6ff2-11f1-b… | 2026-06-24 17:30 | 8m | Internet/WAN Setup | 2.8/5 | 55.8% | Needs Improvement | -0.2 | 1.25 | 3.44 | 2.50 | 5.00 | N/A | 3.21 | Unresolved | ||
| 7991cd16-6fef-11f1-a… | 2026-06-24 17:09 | 16m | Password/Login | 3.3/5 | 79.9% | Developing | +13.9 | 4.06 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 61d6b290-6fef-11f1-9… | 2026-06-24 17:08 | 58m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 2.50 | 3.12 | 2.50 | 2.50 | 0.00 | 0.00 | Ownership Gap | ⚠ | |
| 31ba66b0-6fef-11f1-8… | 2026-06-24 17:07 | 22m | WiFi Connectivity | 3.5/5 | 70.3% | Developing | +0.3 | 3.12 | 2.81 | 3.75 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 7006b1ae-6fee-11f1-8… | 2026-06-24 17:02 | 21m | Hardware Fault | 3.5/5 | 81.9% | Developing | +11.9 | 4.06 | 5.00 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ||
| d0f88d7c-6fec-11f1-a… | 2026-06-24 16:50 | 16m | Internet/WAN Setup | 3.7/5 | 42.9% | Needs Improvement | -31.1 | 0.00 | 0.94 | 3.75 | 5.00 | N/A | 4.29 | Unresolved | ||
| f980f94c-6feb-11f1-8… | 2026-06-24 16:44 | 17m | — | 1.0/5 | 44.2% | Needs Improvement | +24.2 | 1.56 | 1.56 | 2.50 | 2.50 | 5.00 | 1.79 | Unresolved | ⚠ Flagged | |
| e5817066-6feb-11f1-a… | 2026-06-24 16:43 | 31m | Speed/Performance | 2.4/5 | 18.4% | Needs Improvement | -29.6 | 0.00 | 0.94 | 0.00 | 3.50 | 1.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 52b5c87c-6feb-11f1-b… | 2026-06-24 16:39 | 95m | Port Forwarding | 1.4/5 | 40.8% | Needs Improvement | +12.8 | 1.56 | 0.94 | 2.50 | 2.86 | 4.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (3 garbled) | |
| fdbd3562-6fea-11f1-b… | 2026-06-24 16:37 | 30m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 2.19 | 2.50 | 0.00 | 5.00 | 3.57 | Unresolved | ⚠ | ⚠ Flagged |
| 843ecbd8-6fea-11f1-8… | 2026-06-24 16:34 | 41m | Printer/Device Setup | 1.0/5 | 66.1% | Needs Improvement | +46.1 | 2.50 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged | |
| 28d8b372-6fe9-11f1-9… | 2026-06-24 16:24 | 17m | Internet/WAN Setup | 1.3/5 | 14.9% | Needs Improvement | -11.1 | 0.62 | 1.88 | 0.00 | 0.71 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| f40dcdb2-6fe8-11f1-b… | 2026-06-24 16:22 | 8m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 980a09e6-6fe7-11f1-9… | 2026-06-24 16:13 | 95m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 4.06 | 2.19 | 1.25 | 5.00 | N/A | 1.07 | Successful Resolution | ⚠ | ⚠ Flagged (4 halluc., 1 garbled) |
| cdc90f16-6fe5-11f1-b… | 2026-06-24 16:00 | 12m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 9974ec16-6fe1-11f1-b… | 2026-06-24 15:30 | 34m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 0.94 | 1.25 | 2.50 | 5.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 2 garbled) |
| 2aeca43a-6fde-11f1-b… | 2026-06-24 15:05 | 114m | WiFi Connectivity | 3.1/5 | 90.1% | Meets / Exceeds | +28.1 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 86fcf92e-6fdd-11f1-9… | 2026-06-24 15:01 | 15m | Password/Login | 2.8/5 | 18.2% | Needs Improvement | -37.8 | 0.00 | 1.88 | 1.25 | 1.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 4982f3e6-6fdd-11f1-9… | 2026-06-24 14:59 | 6m | WiFi Connectivity | 1.9/5 | 0.0% | Needs Improvement | -38.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 9f7ccebc-6fdc-11f1-9… | 2026-06-24 14:54 | 38m | WiFi Connectivity | 1.4/5 | 61.8% | Needs Improvement | +33.8 | 4.06 | 0.94 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged | |
| 9ac2ca16-6fdc-11f1-a… | 2026-06-24 14:54 | 22m | WiFi Connectivity | 3.2/5 | 93.8% | Meets / Exceeds | +29.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| dc4f2b98-6fda-11f1-b… | 2026-06-24 14:42 | 54m | WiFi Connectivity | 2.8/5 | 79.9% | Developing | +23.9 | 4.06 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (5 halluc., 1 garbled) | |
| 779c81b4-6fda-11f1-8… | 2026-06-24 14:39 | 12m | WiFi Connectivity | 2.8/5 | 93.8% | Meets / Exceeds | +37.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 87c94082-6fd9-11f1-9… | 2026-06-24 14:32 | 13m | Feature Question | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.62 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| bd3c8b0e-6fd7-11f1-a… | 2026-06-24 14:19 | 6m | WiFi Connectivity | 1.5/5 | 33.8% | Needs Improvement | +3.8 | 0.00 | 2.81 | 2.50 | 5.00 | 0.00 | 0.00 | Unresolved | ||
| b3ea41a2-6fd4-11f1-a… | 2026-06-24 13:57 | 10m | Internet/WAN Setup | 2.8/5 | 68.7% | Needs Improvement | +12.7 | 2.19 | 3.44 | 3.75 | 4.00 | 5.00 | 4.29 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| f25f228c-6fd3-11f1-a… | 2026-06-24 13:52 | 9m | Speed/Performance | 2.8/5 | 52.5% | Needs Improvement | -3.5 | 0.94 | 2.19 | 2.50 | 4.00 | 5.00 | 4.29 | Partial Resolution | ||
| a2725fec-6fd2-11f1-b… | 2026-06-24 13:43 | 48m | Internet/WAN Setup | 2.9/5 | 91.9% | Meets / Exceeds | +33.9 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| e49c0162-6fd1-11f1-b… | 2026-06-24 13:37 | 8m | Hardware Fault | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.00 | 3.75 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ | |
| ed3c4422-6fd0-11f1-a… | 2026-06-24 13:30 | 8m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 3.75 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| e8d59e06-6fd0-11f1-9… | 2026-06-24 13:30 | 98m | Router Setup | 2.8/5 | 95.8% | Meets / Exceeds | +39.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 88c2912c-6fd0-11f1-8… | 2026-06-24 13:28 | 7m | Router Setup | 1.5/5 | 16.7% | Needs Improvement | -13.3 | 0.00 | 1.88 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| 53c3de54-6fd0-11f1-a… | 2026-06-24 13:26 | 14m | WiFi Connectivity | 2.7/5 | 33.1% | Needs Improvement | -20.9 | 0.62 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| e1c179ec-6fcf-11f1-b… | 2026-06-24 13:23 | 5m | Router Setup | 2.3/5 | 59.9% | Needs Improvement | +13.9 | 2.19 | 0.94 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ||
| b036faf0-6fcf-11f1-b… | 2026-06-24 13:22 | 71m | WiFi Connectivity | 1.8/5 | 28.9% | Needs Improvement | -7.1 | 0.94 | 0.94 | 2.50 | 4.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| b23fd688-6fce-11f1-a… | 2026-06-24 13:14 | 12m | Feature Question | 1.1/5 | 2.4% | Needs Improvement | -19.6 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ||
| aa608cd0-6fc6-11f1-8… | 2026-06-24 12:17 | 9m | Internet/WAN Setup | 3.3/5 | 8.3% | Needs Improvement | -57.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 5cf603fa-6fc4-11f1-a… | 2026-06-24 12:00 | 5m | Password/Login | 1.3/5 | 55.4% | Needs Improvement | +29.4 | 1.25 | 2.81 | 2.50 | 5.00 | N/A | 4.29 | Unresolved | ||
| 21b4252c-6fb7-11f1-a… | 2026-06-24 10:26 | 23m | WiFi Connectivity | 1.1/5 | 36.9% | Needs Improvement | +14.9 | 1.56 | 1.88 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 85dbaa3e-6fb2-11f1-8… | 2026-06-24 09:53 | 30m | Hardware Fault | 2.8/5 | 50.3% | Needs Improvement | -5.7 | 2.19 | 0.94 | 3.75 | 5.00 | 0.00 | 3.57 | Partial Resolution | ||
| 28d254ce-6fac-11f1-9…2 | 2026-06-24 09:07 | 45m | WiFi Connectivity | 1.8/5 | 40.0% | Needs Improvement | +4.0 | 0.94 | 0.94 | 2.50 | 4.00 | N/A | 3.57 | Unresolved | ⚠ Flagged (1 halluc.) | |
| a56f8278-6fab-11f1-9… | 2026-06-24 09:04 | 57m | Password/Login | 3.0/5 | 95.8% | Meets / Exceeds | +35.8 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 85b532fa-6fa3-11f1-a… | 2026-06-24 08:05 | 10m | Router Setup | 3.1/5 | 84.7% | Developing | +22.7 | 4.06 | 5.00 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 5dddba36-6f76-11f1-9… | 2026-06-24 02:42 | 12m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.62 | 0.00 | 0.00 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | |
| e227a344-6f74-11f1-b… | 2026-06-24 02:32 | 93m | Router Setup | 2.8/5 | 76.2% | Developing | +20.2 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| af35af4a-6f73-11f1-9… | 2026-06-24 02:23 | 11m | Hardware Fault | 2.3/5 | 0.0% | Needs Improvement | -46.0 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| cd897286-6f70-11f1-a… | 2026-06-24 02:02 | 11m | WiFi Connectivity | 2.2/5 | 62.3% | Needs Improvement | +18.3 | 2.19 | 3.12 | 2.50 | 4.00 | 5.00 | 3.57 | Partial Resolution | ||
| 4cfb65f4-6f6e-11f1-9… | 2026-06-24 01:44 | 19m | Internet/WAN Setup | 1.1/5 | 12.0% | Needs Improvement | -10.0 | 0.00 | 0.00 | 2.50 | 1.50 | 0.00 | 0.00 | Unresolved | ||
| f1333d82-6f6d-11f1-a… | 2026-06-24 01:42 | 7m | Password/Login | 2.8/5 | 26.6% | Needs Improvement | -29.4 | 0.00 | 1.88 | 1.25 | 3.50 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| aadae28c-6f6c-11f1-8… | 2026-06-24 01:33 | 29m | Internet/WAN Setup | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 1.56 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 671ca8f6-6f6b-11f1-9… | 2026-06-24 01:24 | 102m | — | 1.0/5 | 65.4% | Needs Improvement | +45.4 | 4.06 | 2.50 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 28da446a-6f69-11f1-8… | 2026-06-24 01:08 | 10m | Feature Question | 1.1/5 | 5.6% | Needs Improvement | -16.4 | 0.00 | 1.25 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| b628ff2e-6f68-11f1-9… | 2026-06-24 01:04 | 38m | WiFi Connectivity | 4.0/5 | 83.7% | Developing | +3.7 | 5.00 | 5.00 | 2.50 | 4.29 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| 33dfda04-6f65-11f1-8… | 2026-06-24 00:39 | 6m | WiFi Connectivity | 2.0/5 | 35.0% | Needs Improvement | -5.0 | 0.62 | 0.94 | 2.50 | 5.00 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| 1f6105b0-6f62-11f1-8… | 2026-06-24 00:17 | 62m | WiFi Connectivity | 2.1/5 | 75.3% | Developing | +33.3 | 4.06 | 3.44 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (12 halluc., 4 garbled) | |
| ed24ab58-6f5f-11f1-9… | 2026-06-24 00:02 | 13m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 0fc1b51c-6f5f-11f1-9… | 2026-06-23 23:55 | 8m | — | 1.0/5 | 30.4% | Needs Improvement | +10.4 | 0.94 | 0.94 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ||
| ebfbf0b2-6f5d-11f1-9… | 2026-06-23 23:47 | 28m | WiFi Connectivity | 2.0/5 | 45.6% | Needs Improvement | +5.6 | 2.50 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (5 halluc., 2 garbled) | |
| 76687776-6f5d-11f1-9… | 2026-06-23 23:44 | 42m | Internet/WAN Setup | 1.3/5 | 85.9% | Meets / Exceeds | +59.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 331de3b6-6f5d-11f1-b… | 2026-06-23 23:42 | 7m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 585db4ea-6f5c-11f1-a… | 2026-06-23 23:36 | 8m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 2.81 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| a155a6ea-6f5b-11f1-a… | 2026-06-23 23:31 | 5m | Password/Login | 2.8/5 | 79.2% | Developing | +23.2 | 3.12 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| c9216fe8-6f5a-11f1-b… | 2026-06-23 23:25 | 6m | WiFi Connectivity | 2.9/5 | 44.5% | Needs Improvement | -13.5 | 1.25 | 2.81 | 1.25 | 4.00 | 5.00 | 0.00 | Unresolved | ||
| d633d9f6-6f59-11f1-9… | 2026-06-23 23:18 | 30m | — | 1.0/5 | 63.2% | Needs Improvement | +43.2 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 0c4bcb94-6f59-11f1-9… | 2026-06-23 23:12 | 33m | WiFi Connectivity | 1.1/5 | 21.5% | Needs Improvement | -0.5 | 0.94 | 1.56 | 0.00 | 1.79 | N/A | 1.07 | Ownership Gap | ⚠ Flagged (7 halluc., 3 garbled) | |
| d9a6a132-6f58-11f1-a… | 2026-06-23 23:11 | 8m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| c273baa4-6f58-11f1-a… | 2026-06-23 23:10 | 5m | WiFi Connectivity | 2.8/5 | 60.8% | Needs Improvement | +4.8 | 1.56 | 2.81 | 3.75 | 5.00 | N/A | 3.93 | Unresolved | ||
| ff6a2d90-6f57-11f1-b… | 2026-06-23 23:05 | 11m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| bfa90af6-6f56-11f1-8… | 2026-06-23 22:56 | 8m | WiFi Connectivity | 2.8/5 | 31.2% | Needs Improvement | -24.8 | 0.94 | 2.81 | 3.75 | 0.00 | N/A | 0.00 | Unresolved | ||
| b63cf60e-6f55-11f1-a… | 2026-06-23 22:48 | 9m | Password/Login | 3.5/5 | 72.6% | Developing | +2.6 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 0.71 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 7c52bfc8-6f55-11f1-8… | 2026-06-23 22:47 | 21m | Internet/WAN Setup | 4.0/5 | 76.5% | Developing | -3.5 | 3.44 | 5.00 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 491a533c-6f55-11f1-a… | 2026-06-23 22:45 | 23m | Router Setup | 2.8/5 | 18.8% | Needs Improvement | -37.2 | 0.94 | 1.88 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| eed9568a-6f53-11f1-a… | 2026-06-23 22:36 | 5m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| a4552b20-6f53-11f1-a… | 2026-06-23 22:34 | 9m | Password/Login | 4.1/5 | 41.2% | Needs Improvement | -40.8 | 1.25 | 2.50 | 3.75 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (2 garbled) | |
| f183540e-6f52-11f1-b… | 2026-06-23 22:29 | 24m | WiFi Connectivity | 2.6/5 | 78.1% | Developing | +26.1 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ||
| 75bda9e6-6f52-11f1-a… | 2026-06-23 22:25 | 5m | WiFi Connectivity | 1.8/5 | 27.0% | Needs Improvement | -9.0 | 0.00 | 0.00 | 3.75 | 1.50 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 halluc.) | |
| e915889c-6f51-11f1-9… | 2026-06-23 22:21 | 6m | Hardware Fault | 2.9/5 | 28.3% | Needs Improvement | -29.7 | 0.00 | 0.94 | 3.75 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| f0966a24-6f50-11f1-a… | 2026-06-23 22:14 | 8m | WiFi Connectivity | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c00613b6-6f4e-11f1-9… | 2026-06-23 21:59 | 19m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 4aabf8c4-6f4e-11f1-9… | 2026-06-23 21:55 | 18m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 93afaf54-6f4c-11f1-9… | 2026-06-23 21:43 | 72m | Internet/WAN Setup | 2.8/5 | 18.3% | Needs Improvement | -37.7 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 0.71 | Unresolved | ⚠ Flagged (7 halluc., 1 garbled) | |
| e02f1096-6f4b-11f1-b… | 2026-06-23 21:38 | 5m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 3cff6b96-6f4b-11f1-a… | 2026-06-23 21:33 | 19m | General Inquiry | 1.6/5 | 0.0% | Needs Improvement | -32.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| a0676638-6f47-11f1-b… | 2026-06-23 21:08 | 8m | Escalation Request | 2.8/5 | 61.4% | Needs Improvement | +5.4 | 1.56 | 1.25 | 5.00 | 5.00 | 3.50 | 5.00 | Appropriate Escalation | ||
| c5e0b35c-6f46-11f1-8… | 2026-06-23 21:01 | 8m | Hardware Fault | 1.5/5 | 28.0% | Needs Improvement | -2.0 | 1.25 | 1.88 | 1.25 | 2.14 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 1eaf3fcc-6f46-11f1-8… | 2026-06-23 20:57 | 16m | Internet/WAN Setup | 2.2/5 | 78.5% | Developing | +34.5 | 4.06 | 3.44 | 2.50 | 5.00 | 5.00 | 3.93 | Partial Resolution | ||
| 70fe80fe-6f45-11f1-a… | 2026-06-23 20:52 | 5m | Router Setup | 1.8/5 | 17.3% | Needs Improvement | -18.7 | 0.00 | 0.94 | 1.25 | 1.50 | N/A | 1.79 | Unresolved | ||
| 6aa11dac-6f45-11f1-9… | 2026-06-23 20:52 | 6m | Hardware Fault | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.94 | 3.75 | 1.50 | N/A | 1.43 | Unresolved | ⚠ | |
| 1bd9b2ce-6f45-11f1-8… | 2026-06-23 20:50 | 19m | WiFi Connectivity | 2.9/5 | 93.5% | Meets / Exceeds | +35.5 | 5.00 | 4.06 | 5.00 | 4.29 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 0590bff4-6f44-11f1-9… | 2026-06-23 20:42 | 34m | Router Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 011cf9ec-6f44-11f1-a… | 2026-06-23 20:42 | 8m | Access Point Mode | 2.8/5 | 50.7% | Needs Improvement | -5.3 | 1.56 | 4.06 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| 54b907be-6f42-11f1-b… | 2026-06-23 20:30 | 26m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 2.19 | 0.94 | 5.00 | 4.00 | N/A | 4.29 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| b4f407ee-6f3f-11f1-8… | 2026-06-23 20:11 | 7m | Password/Login | 2.8/5 | 26.4% | Needs Improvement | -29.6 | 0.00 | 0.94 | 1.25 | 3.50 | N/A | 2.86 | Unresolved | ||
| 8605080c-6f3f-11f1-9… | 2026-06-23 20:10 | 10m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| f9ca264c-6f3e-11f1-9… | 2026-06-23 20:06 | 32m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 3.75 | 1.56 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ | ⚠ Flagged |
| a543801e-6f3e-11f1-b… | 2026-06-23 20:03 | 15m | WiFi Connectivity | 2.8/5 | 45.7% | Needs Improvement | -10.3 | 0.94 | 1.88 | 2.50 | 3.50 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| c76f0bc8-6f3d-11f1-9… | 2026-06-23 19:57 | 32m | Internet/WAN Setup | 2.8/5 | 78.7% | Developing | +22.7 | 4.06 | 3.44 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| ca9e8748-6f3c-11f1-a… | 2026-06-23 19:50 | 7m | Internet/WAN Setup | 2.8/5 | 35.3% | Needs Improvement | -20.7 | 0.62 | 1.88 | 2.50 | 1.00 | 5.00 | 1.79 | Unresolved | ||
| 51f8797a-6f3c-11f1-a… | 2026-06-23 19:47 | 10m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 0.94 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ | |
| 0fd7e6ee-6f3b-11f1-a… | 2026-06-23 19:38 | 9m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 9586a25a-6f39-11f1-a… | 2026-06-23 19:27 | 13m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 73b50988-6f38-11f1-9… | 2026-06-23 19:19 | 9m | Internet/WAN Setup | 2.9/5 | 66.5% | Needs Improvement | +8.6 | 2.19 | 3.44 | 3.75 | 4.00 | 5.00 | 3.21 | Unresolved | ||
| 3aedde22-6f38-11f1-8… | 2026-06-23 19:17 | 10m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| aee81664-6f36-11f1-9… | 2026-06-23 19:06 | 7m | Password/Login | 2.8/5 | 35.4% | Needs Improvement | -20.6 | 1.56 | 1.88 | 0.00 | 5.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (2 garbled) | |
| 0cbe1984-6f35-11f1-9… | 2026-06-23 18:55 | 45m | Hardware Fault | 2.0/5 | 35.5% | Needs Improvement | -4.5 | 1.56 | 1.88 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (8 halluc.) | |
| 3470fb82-6f34-11f1-9… | 2026-06-23 18:49 | 6m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 2.81 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| ff5973b6-6f33-11f1-a… | 2026-06-23 18:47 | 5m | Internet/WAN Setup | 1.6/5 | 49.3% | Needs Improvement | +17.3 | 1.56 | 0.94 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| b3f1a5c4-6f33-11f1-9… | 2026-06-23 18:45 | 53m | Internet/WAN Setup | 2.8/5 | 72.2% | Developing | +16.2 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 50dd6b90-6f32-11f1-9… | 2026-06-23 18:35 | 76m | Internet/WAN Setup | 2.1/5 | 77.3% | Developing | +35.3 | 2.50 | 3.44 | 5.00 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 50988200-6f32-11f1-a… | 2026-06-23 18:35 | 8m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.62 | 1.88 | 3.75 | 5.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| c9383272-6f2e-11f1-8… | 2026-06-23 18:10 | 34m | Router Setup | 1.8/5 | 76.5% | Developing | +40.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 63589c90-6f2d-11f1-8… | 2026-06-23 18:00 | 16m | Password/Login | 1.3/5 | 16.0% | Needs Improvement | -10.0 | 0.94 | 2.19 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| ff44861a-6f2c-11f1-9… | 2026-06-23 17:57 | 9m | Password/Login | 2.8/5 | 55.4% | Needs Improvement | -0.6 | 1.25 | 4.06 | 2.50 | 5.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 46ddc2e4-6f2c-11f1-a… | 2026-06-23 17:52 | 12m | Speed/Performance | 1.3/5 | 16.5% | Needs Improvement | -9.5 | 0.62 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| f466127a-6f29-11f1-8… | 2026-06-23 17:35 | 11m | Speed/Performance | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 2.50 | 0.00 | 0.71 | 0.00 | 1.07 | Unresolved | ⚠ | |
| 29bc0818-6f29-11f1-b… | 2026-06-23 17:30 | 44m | Router Setup | 1.8/5 | 83.1% | Developing | +47.1 | 4.06 | 4.38 | 3.75 | 5.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| 0f638f54-6f29-11f1-9… | 2026-06-23 17:29 | 21m | Internet/WAN Setup | 1.1/5 | 14.8% | Needs Improvement | -7.2 | 0.62 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ||
| acfc7de4-6f28-11f1-9… | 2026-06-23 17:26 | 18m | Router Setup | 2.8/5 | 73.6% | Developing | +17.6 | 3.12 | 4.06 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 4d79c922-6f27-11f1-b… | 2026-06-23 17:16 | 7m | Internet/WAN Setup | 2.8/5 | 63.3% | Needs Improvement | +7.3 | 3.12 | 3.44 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| e2acaa8e-6f25-11f1-9… | 2026-06-23 17:06 | 12m | WiFi Connectivity | 3.9/5 | 97.9% | Meets / Exceeds | +19.9 | 5.00 | 5.00 | 5.00 | 5.00 | 5.00 | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 147ce10c-6f24-11f1-a… | 2026-06-23 16:53 | 24m | Speed/Performance | 2.8/5 | 49.1% | Needs Improvement | -6.9 | 2.50 | 3.44 | 2.50 | 4.29 | 0.00 | 0.00 | Unresolved | ||
| 3e2863f6-6f23-11f1-a… | 2026-06-23 16:47 | 12m | Password/Login | 2.8/5 | 26.9% | Needs Improvement | -29.1 | 0.62 | 1.56 | 1.25 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| d7db8394-6f22-11f1-a… | 2026-06-23 16:44 | 7m | Router Setup | 3.9/5 | 70.8% | Developing | -7.2 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ||
| c9f1643a-6f20-11f1-a… | 2026-06-23 16:30 | 24m | WiFi Connectivity | 1.1/5 | 100.0% | Meets / Exceeds | +78.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 2176d912-6f1f-11f1-8… | 2026-06-23 16:18 | 13m | WiFi Connectivity | 2.8/5 | 36.7% | Needs Improvement | -19.3 | 1.25 | 0.62 | 2.50 | 3.50 | N/A | 2.50 | Unresolved | ||
| 0e1e0490-6f1e-11f1-b… | 2026-06-23 16:10 | 6m | Feature Question | 3.7/5 | 11.1% | Needs Improvement | -62.9 | 0.00 | 2.50 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 821b5ba6-6f1c-11f1-a… | 2026-06-23 15:59 | 15m | Hardware Fault | 1.6/5 | 11.1% | Needs Improvement | -20.9 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 8e3c8abe-6f1b-11f1-a… | 2026-06-23 15:52 | 89m | Router Setup | 1.8/5 | 54.3% | Needs Improvement | +18.3 | 2.50 | 4.06 | 2.50 | 4.00 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 3a05c41a-6f1b-11f1-8… | 2026-06-23 15:50 | 10m | Internet/WAN Setup | 1.8/5 | 8.3% | Needs Improvement | -27.7 | 0.62 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| c3c88abc-6f1a-11f1-a… | 2026-06-23 15:46 | 27m | WiFi Connectivity | 2.8/5 | 61.5% | Needs Improvement | +5.5 | 1.56 | 3.12 | 2.50 | 5.00 | 5.00 | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 789de0b4-6f1a-11f1-9… | 2026-06-23 15:44 | 12m | Hardware Fault | 1.1/5 | 33.1% | Needs Improvement | +11.1 | 1.56 | 0.94 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 6f0a07f8-6f1a-11f1-b… | 2026-06-23 15:44 | 41m | Router Setup | 2.8/5 | 85.9% | Meets / Exceeds | +29.9 | 4.38 | 3.12 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 1c466886-6f1a-11f1-b… | 2026-06-23 15:42 | 7m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| b2304d90-6f19-11f1-8… | 2026-06-23 15:39 | 5m | Hardware Fault | 1.8/5 | 6.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 2.00 | 0.00 | 0.00 | Unresolved | ||
| a3239604-6f19-11f1-8… | 2026-06-23 15:38 | 11m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 5c8d8a1a-6f19-11f1-9… | 2026-06-23 15:36 | 26m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| 79dca300-6f17-11f1-8… | 2026-06-23 15:23 | 22m | Printer/Device Setup | 1.6/5 | 25.2% | Needs Improvement | -6.8 | 0.94 | 1.88 | 0.00 | 2.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged | |
| cb94d41c-6f15-11f1-9… | 2026-06-23 15:11 | 23m | WiFi Connectivity | 2.8/5 | 81.8% | Developing | +25.8 | 5.00 | 2.50 | 3.75 | 4.00 | 5.00 | 4.29 | Successful Resolution | ||
| d93695b4-6f11-11f1-8… | 2026-06-23 14:43 | 14m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 3.75 | 2.00 | N/A | 1.79 | Unresolved | ⚠ | |
| 24ba0884-6f0f-11f1-b… | 2026-06-23 14:23 | 25m | WiFi Connectivity | 3.3/5 | 69.7% | Needs Improvement | +3.7 | 3.44 | 3.12 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| e4af5690-6f0e-11f1-b… | 2026-06-23 14:21 | 6m | Guest Network | 2.8/5 | 24.0% | Needs Improvement | -32.0 | 0.00 | 0.94 | 5.00 | 0.00 | N/A | 1.43 | Unresolved | ⚠ Flagged (1 halluc.) | |
| e426b142-6f0d-11f1-9… | 2026-06-23 14:14 | 13m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 1.79 | Unresolved | ⚠ | |
| c51e6778-6f0c-11f1-9… | 2026-06-23 14:06 | 18m | Router Setup | 4.0/5 | 95.8% | Meets / Exceeds | +15.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| d6b822be-6f0a-11f1-a… | 2026-06-23 13:52 | 5m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 3.75 | 3.57 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 5c4b491c-6f09-11f1-b… | 2026-06-23 13:42 | 7m | Router Setup | 2.8/5 | 39.6% | Needs Improvement | -16.4 | 0.00 | 1.88 | 3.75 | 3.50 | N/A | 3.21 | Unresolved | ⚠ Flagged (3 halluc., 2 garbled) | |
| 24a623da-6f07-11f1-b… | 2026-06-23 13:26 | 26m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.94 | 2.81 | 0.00 | 2.50 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 2 garbled) |
| 15474352-6f06-11f1-a… | 2026-06-23 13:18 | 8m | WiFi Connectivity | 3.0/5 | 81.2% | Developing | +21.2 | 3.75 | 3.12 | 3.75 | 5.00 | 5.00 | 5.00 | Successful Resolution | ||
| b0cefe56-6f05-11f1-8… | 2026-06-23 13:16 | 21m | Router Setup | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 1.56 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 19567622-6f04-11f1-9… | 2026-06-23 13:04 | 20m | Hardware Fault | 2.8/5 | 66.1% | Needs Improvement | +10.1 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 5741d64e-6f03-11f1-9… | 2026-06-23 12:59 | 16m | Router Setup | 2.6/5 | 79.9% | Developing | +27.9 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 2526a6ce-6f00-11f1-8… | 2026-06-23 12:36 | 12m | Feature Question | 2.2/5 | 91.1% | Meets / Exceeds | +47.1 | 5.00 | 5.00 | 3.75 | 4.00 | 5.00 | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 745d8d24-6efc-11f1-9… | 2026-06-23 12:09 | 7m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| ba411e2e-6efb-11f1-8… | 2026-06-23 12:04 | 6m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 11b076c4-6efb-11f1-9… | 2026-06-23 12:00 | 27m | WiFi Connectivity | 2.2/5 | 90.4% | Meets / Exceeds | +46.4 | 4.06 | 5.00 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| b1d24670-6eef-11f1-8… | 2026-06-23 10:38 | 57m | WiFi Connectivity | 2.8/5 | 76.8% | Developing | +20.8 | 5.00 | 3.12 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 915c5eee-6eea-11f1-a… | 2026-06-23 10:01 | 35m | WiFi Connectivity | 2.8/5 | 33.3% | Needs Improvement | -22.7 | 0.94 | 0.94 | 2.50 | 4.29 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (6 halluc., 1 garbled) | |
| 13f72886-6ee4-11f1-9… | 2026-06-23 09:15 | 17m | Router Setup | 2.0/5 | 20.4% | Needs Improvement | -19.6 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ||
| adac32fa-6edf-11f1-a… | 2026-06-23 08:43 | 22m | Feature Question | 3.1/5 | 90.9% | Meets / Exceeds | +28.9 | 5.00 | 5.00 | 3.75 | 4.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| b4f979e2-6ede-11f1-9… | 2026-06-23 08:37 | 52m | WiFi Connectivity | 2.8/5 | 50.9% | Needs Improvement | -5.1 | 2.19 | 1.88 | 2.50 | 4.00 | N/A | 2.86 | Unresolved | ⚠ Flagged (1 garbled) | |
| 0bc0f85c-6ed7-11f1-b… | 2026-06-23 07:42 | 35m | WiFi Connectivity | 2.1/5 | 78.9% | Developing | +36.9 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 5d97217e-6eaf-11f1-8… | 2026-06-23 02:58 | 12m | Router Setup | 2.8/5 | 48.9% | Needs Improvement | -7.1 | 1.25 | 1.88 | 2.50 | 5.00 | 5.00 | 0.71 | Unresolved | ||
| b255e8a4-6eae-11f1-a… | 2026-06-23 02:53 | 16m | Internet/WAN Setup | 2.8/5 | 5.9% | Needs Improvement | -50.1 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (1 garbled) | |
| 81619a72-6eae-11f1-a… | 2026-06-23 02:51 | 9m | Internet/WAN Setup | 3.8/5 | 41.3% | Needs Improvement | -34.7 | 0.00 | 2.81 | 3.75 | 2.50 | N/A | 3.57 | Unresolved | ||
| acb23b9c-6ead-11f1-8… | 2026-06-23 02:46 | 7m | Hardware Fault | 2.8/5 | 24.8% | Needs Improvement | -31.2 | 0.00 | 1.88 | 3.75 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 8d3db440-6eac-11f1-8… | 2026-06-23 02:38 | 13m | WiFi Connectivity | 2.8/5 | 62.7% | Needs Improvement | +6.7 | 3.12 | 2.19 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| bc278110-6eab-11f1-8… | 2026-06-23 02:32 | 7m | Internet/WAN Setup | 3.2/5 | 46.2% | Needs Improvement | -17.8 | 0.00 | 1.88 | 3.75 | 2.50 | 5.00 | 5.00 | Unresolved | ||
| 91ef3930-6ea9-11f1-8… | 2026-06-23 02:16 | 34m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 1.56 | 0.00 | 1.25 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (3 halluc., 3 garbled) |
| 7b19e43a-6ea9-11f1-9… | 2026-06-23 02:16 | 18m | Printer/Device Setup | 2.8/5 | 86.8% | Meets / Exceeds | +30.8 | 4.06 | 4.38 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 73709422-6ea9-11f1-b… | 2026-06-23 02:15 | 46m | Internet/WAN Setup | 2.8/5 | 82.5% | Developing | +26.4 | 4.06 | 5.00 | 2.50 | 4.00 | 5.00 | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| f7bd7f50-6ea5-11f1-8… | 2026-06-23 01:50 | 7m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| ae01dfa2-6ea3-11f1-a… | 2026-06-23 01:34 | 56m | WiFi Connectivity | 1.8/5 | 36.7% | Needs Improvement | +0.7 | 1.56 | 0.94 | 2.50 | 2.50 | 2.50 | 1.79 | Appropriate Escalation | ⚠ Flagged (4 garbled) | |
| 2b8103d2-6ea3-11f1-8… | 2026-06-23 01:30 | 9m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| f23af984-6ea2-11f1-8… | 2026-06-23 01:29 | 37m | Account/Billing | 1.3/5 | 45.0% | Needs Improvement | +18.9 | 1.56 | 2.50 | 2.50 | 1.50 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (2 garbled) | |
| 26f546a8-6ea2-11f1-a… | 2026-06-23 01:23 | 29m | Password/Login | 2.1/5 | 48.0% | Needs Improvement | +6.0 | 2.50 | 2.50 | 2.50 | 2.50 | 1.50 | 2.50 | Partial Resolution | ||
| 1bd083f2-6ea0-11f1-a… | 2026-06-23 01:08 | 19m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 6677b968-6e9e-11f1-b… | 2026-06-23 00:56 | 13m | Feature Question | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 1.25 | 3.12 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 49fd7d9a-6e9e-11f1-9… | 2026-06-23 00:55 | 51m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| ca983a4a-6e9d-11f1-a… | 2026-06-23 00:52 | 24m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 7a3bd07a-6e9d-11f1-9… | 2026-06-23 00:50 | 10m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| d43ad3ba-6e9c-11f1-a… | 2026-06-23 00:45 | 123m | Router Setup | 1.7/5 | 95.8% | Meets / Exceeds | +61.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| ac06dc72-6e9c-11f1-a… | 2026-06-23 00:44 | 8m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 671d5582-6e9c-11f1-b… | 2026-06-23 00:42 | 14m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 37850bf8-6e9c-11f1-8… | 2026-06-23 00:41 | 9m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 236c024a-6e9a-11f1-a… | 2026-06-23 00:26 | 29m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| debc9dc6-6e99-11f1-9… | 2026-06-23 00:24 | 106m | Internet/WAN Setup | 2.6/5 | 50.6% | Needs Improvement | -1.4 | 2.19 | 3.12 | 0.00 | 5.00 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (2 halluc., 3 garbled) | |
| 3673b456-6e99-11f1-b… | 2026-06-23 00:19 | 24m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.94 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (3 halluc., 1 garbled) |
| bb4bc824-6e96-11f1-b… | 2026-06-23 00:01 | 6m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 88d5eca0-6e94-11f1-9… | 2026-06-22 23:46 | 15m | General Inquiry | 1.7/5 | 100.0% | Meets / Exceeds | +66.0 | N/A | N/A | N/A | N/A | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| 85ce8882-6e94-11f1-b… | 2026-06-22 23:46 | 65m | Router Setup | 2.8/5 | 90.1% | Meets / Exceeds | +34.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 2d27b33a-6e93-11f1-a… | 2026-06-22 23:36 | 137m | Speed/Performance | 2.8/5 | 72.4% | Developing | +16.4 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (7 halluc., 1 garbled) | |
| 5535c174-6e92-11f1-a… | 2026-06-22 23:30 | 41m | Internet/WAN Setup | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.94 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| 4e2a7802-6e92-11f1-8… | 2026-06-22 23:30 | 33m | WiFi Connectivity | 2.8/5 | 40.5% | Needs Improvement | -15.5 | 1.25 | 3.12 | 0.00 | 3.50 | 5.00 | 0.00 | Unresolved | ||
| eb69bc10-6e90-11f1-a… | 2026-06-22 23:20 | 22m | General Inquiry | 1.7/5 | 0.0% | Needs Improvement | -34.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| ceb9abc6-6e8f-11f1-b… | 2026-06-22 23:12 | 120m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 4.06 | 1.25 | 2.50 | 4.29 | N/A | 1.07 | Successful Resolution | ⚠ | ⚠ Flagged (6 halluc., 2 garbled) |
| cb0f105c-6e8e-11f1-b… | 2026-06-22 23:04 | 19m | Password/Login | 2.8/5 | 15.8% | Needs Improvement | -40.2 | 0.62 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (5 halluc.) | |
| 598dc5d2-6e8d-11f1-9… | 2026-06-22 22:54 | 59m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 2.19 | 2.19 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ | |
| 50d273ac-6e8d-11f1-9… | 2026-06-22 22:54 | 16m | Hardware Fault | 1.3/5 | 51.7% | Needs Improvement | +25.7 | 3.12 | 2.81 | 2.50 | 3.00 | N/A | 0.00 | Successful Resolution | ||
| ff4e911e-6e8c-11f1-a… | 2026-06-22 22:52 | 61m | Firmware Update | 2.8/5 | 95.8% | Meets / Exceeds | +39.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 3 garbled) | |
| 6c5ba0ae-6e8c-11f1-9… | 2026-06-22 22:48 | 11m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 56d9e48e-6e8c-11f1-9… | 2026-06-22 22:47 | 5m | Internet/WAN Setup | 1.1/5 | 23.9% | Needs Improvement | +1.9 | 1.56 | 0.00 | 0.00 | 1.50 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| fb9f0bb2-6e8b-11f1-9… | 2026-06-22 22:44 | 6m | Internet/WAN Setup | 2.8/5 | 20.8% | Needs Improvement | -35.2 | 0.62 | 1.88 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| 6b93af12-6e88-11f1-8… | 2026-06-22 22:19 | 6m | Router Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 2.50 | 2.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 35f49ef2-6e88-11f1-a… | 2026-06-22 22:17 | 10m | WiFi Connectivity | 2.8/5 | 12.5% | Needs Improvement | -43.5 | 0.00 | 0.94 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 9f94ef02-6e87-11f1-8… | 2026-06-22 22:13 | 8m | Hardware Fault | 2.8/5 | 52.7% | Needs Improvement | -3.3 | 2.19 | 2.81 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ||
| 7fb62e6c-6e87-11f1-8… | 2026-06-22 22:12 | 6m | Router Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| cf84af6a-6e85-11f1-9… | 2026-06-22 22:00 | 8m | Internet/WAN Setup | 2.8/5 | 43.9% | Needs Improvement | -12.1 | 0.62 | 2.81 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ||
| 748e0ea8-6e85-11f1-a… | 2026-06-22 21:58 | 19m | WiFi Connectivity | 4.1/5 | 91.9% | Meets / Exceeds | +9.9 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 947114d2-6e84-11f1-9… | 2026-06-22 21:51 | 12m | Router Setup | 2.8/5 | 54.5% | Needs Improvement | -1.5 | 2.19 | 1.56 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ||
| 96eda506-6e82-11f1-8… | 2026-06-22 21:37 | 6m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 816a72e0-6e82-11f1-a… | 2026-06-22 21:37 | 7m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 3.75 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 81dda1de-6e82-11f1-9… | 2026-06-22 21:37 | 10m | Internet/WAN Setup | 2.3/5 | 58.5% | Needs Improvement | +12.5 | 1.25 | 4.06 | 2.50 | 5.00 | N/A | 3.21 | Unresolved | ⚠ Flagged | |
| 154e424e-6e82-11f1-9… | 2026-06-22 21:34 | 62m | Hardware Fault | 2.6/5 | 83.0% | Developing | +31.0 | 3.12 | 5.00 | 5.00 | 4.29 | 5.00 | 3.21 | Appropriate Escalation | ⚠ Flagged (3 halluc.) | |
| 15d1a096-6e80-11f1-8… | 2026-06-22 21:19 | 16m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 2.50 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| d8188b80-6e7e-11f1-b… | 2026-06-22 21:10 | 24m | WiFi Connectivity | 2.8/5 | 24.2% | Needs Improvement | -31.8 | 0.94 | 1.88 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 82f18e50-6e7d-11f1-9… | 2026-06-22 21:01 | 23m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 3.44 | 2.19 | 5.00 | 4.00 | N/A | 5.00 | Successful Resolution | ⚠ | ⚠ Flagged (2 garbled) |
| 59eba806-6e7d-11f1-9… | 2026-06-22 21:00 | 15m | WiFi Connectivity | 1.4/5 | 61.2% | Needs Improvement | +33.2 | 1.25 | 4.06 | 5.00 | 2.50 | 5.00 | 2.50 | Unresolved | ||
| cbd5153e-6e7c-11f1-9… | 2026-06-22 20:56 | 12m | WiFi Connectivity | 2.8/5 | 38.9% | Needs Improvement | -17.1 | 0.62 | 1.88 | 3.75 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| 5ad32c6e-6e7b-11f1-a… | 2026-06-22 20:45 | 66m | Internet/WAN Setup | 1.4/5 | 54.5% | Needs Improvement | +26.5 | 2.50 | 2.50 | 2.50 | 4.00 | 2.50 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| dd2b9f62-6e7a-11f1-a… | 2026-06-22 20:42 | 9m | WiFi Connectivity | 5.0/5 | 95.8% | Meets / Exceeds | -4.2 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| cf342636-6e7a-11f1-9… | 2026-06-22 20:41 | 44m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 1.88 | 0.00 | 2.50 | 4.00 | N/A | 3.57 | Successful Resolution | ⚠ | |
| 771d436a-6e7a-11f1-9… | 2026-06-22 20:39 | 9m | Guest Network | 2.8/5 | 2.4% | Needs Improvement | -53.6 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged | |
| 2765f66e-6e7a-11f1-9… | 2026-06-22 20:37 | 56m | Router Setup | 3.9/5 | 95.8% | Meets / Exceeds | +17.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| a28baa6a-6e79-11f1-a… | 2026-06-22 20:33 | 20m | Router Setup | 3.6/5 | 95.8% | Meets / Exceeds | +23.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| fd4bfb96-6e77-11f1-b… | 2026-06-22 20:21 | 11m | Internet/WAN Setup | 2.8/5 | 50.4% | Needs Improvement | -5.6 | 0.62 | 1.88 | 3.75 | 5.00 | N/A | 3.93 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 0de9441e-6e77-11f1-b… | 2026-06-22 20:15 | 10m | Router Setup | 2.9/5 | 14.6% | Needs Improvement | -43.4 | 0.94 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| e78d810e-6e76-11f1-9… | 2026-06-22 20:13 | 13m | WiFi Connectivity | 1.6/5 | 35.3% | Needs Improvement | +3.3 | 0.00 | 0.94 | 2.50 | 3.50 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 83ec1faa-6e73-11f1-8… | 2026-06-22 19:49 | 22m | Password/Login | 1.4/5 | 72.4% | Developing | +44.4 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 230a9144-6e73-11f1-8… | 2026-06-22 19:47 | 10m | WiFi Connectivity | 2.6/5 | 0.0% | Needs Improvement | -52.0 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 1486edee-6e72-11f1-a… | 2026-06-22 19:39 | 15m | DHCP address duplication / node DHCP issue | 2.8/5 | 39.3% | Needs Improvement | -16.7 | 0.62 | 1.88 | 2.50 | 5.00 | 1.00 | 1.79 | Appropriate Escalation | ||
| cbf5c79e-6e71-11f1-8… | 2026-06-22 19:37 | 29m | Hardware Fault | 1.2/5 | 40.0% | Needs Improvement | +16.1 | 1.56 | 0.94 | 2.50 | 4.29 | 1.50 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 6fc62b68-6e70-11f1-8… | 2026-06-22 19:27 | 58m | Router Setup | 1.0/5 | 35.8% | Needs Improvement | +15.8 | 1.56 | 2.50 | 2.50 | 1.79 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (3 halluc.) | |
| e293a306-6e6f-11f1-a… | 2026-06-22 19:23 | 21m | Hardware Fault | 2.8/5 | 6.8% | Needs Improvement | -49.2 | 0.00 | 0.94 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged | |
| a1df5982-6e6e-11f1-9… | 2026-06-22 19:14 | 32m | Password/Login | 1.4/5 | 80.3% | Developing | +52.3 | 4.06 | 4.06 | 3.75 | 4.00 | 5.00 | 3.21 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 02b2155c-6e6e-11f1-9… | 2026-06-22 19:10 | 9m | Router Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 0f5560da-6e6d-11f1-a… | 2026-06-22 19:03 | 17m | Router Setup | 1.1/5 | 51.5% | Needs Improvement | +29.5 | 1.56 | 2.19 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| a7138754-6e6c-11f1-b… | 2026-06-22 19:00 | 40m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ | ⚠ Flagged (1 garbled) |
| 5e1a765c-6e6c-11f1-a… | 2026-06-22 18:58 | 9m | WiFi Connectivity | 1.1/5 | 41.2% | Needs Improvement | +19.2 | 0.00 | 1.88 | 3.75 | 3.50 | N/A | 3.93 | Unresolved | ||
| 06e800a2-6e6c-11f1-b… | 2026-06-22 18:56 | 9m | Hardware Fault | 1.8/5 | 4.2% | Needs Improvement | -31.8 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 76d2d514-6e66-11f1-a… | 2026-06-22 18:16 | 10m | Internet/WAN Setup | 2.9/5 | 0.0% | Needs Improvement | -58.0 | 0.00 | 0.00 | 0.00 | 1.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| b029c530-6e65-11f1-9… | 2026-06-22 18:10 | 10m | Hardware Fault | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 0b375a4c-6e65-11f1-a… | 2026-06-22 18:06 | 8m | Password/Login | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 68cb709a-6e64-11f1-b… | 2026-06-22 18:01 | 15m | Password/Login | 2.8/5 | 54.9% | Needs Improvement | -1.1 | 2.19 | 4.06 | 2.50 | 3.00 | N/A | 1.79 | Ownership Gap | ||
| 74270630-6e63-11f1-a… | 2026-06-22 17:54 | 11m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.62 | 0.94 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 66a65c92-6e61-11f1-8… | 2026-06-22 17:40 | 6m | WiFi Connectivity | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 0.62 | 0.94 | 3.75 | 2.86 | N/A | 0.71 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 2c7e803a-6e61-11f1-8… | 2026-06-22 17:38 | 16m | WiFi Connectivity | 2.8/5 | 46.2% | Needs Improvement | -9.8 | 0.00 | 2.81 | 3.75 | 3.50 | N/A | 4.29 | Unresolved | ||
| 7c4d22c0-6e60-11f1-9… | 2026-06-22 17:33 | 8m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 62655aea-6e5f-11f1-8… | 2026-06-22 17:25 | 15m | Hardware Fault | 2.8/5 | 69.8% | Needs Improvement | +13.8 | 2.19 | 4.06 | 3.75 | 4.00 | 5.00 | 3.57 | Partial Resolution | ⚠ Flagged | |
| 5f3ea8e4-6e5f-11f1-9… | 2026-06-22 17:25 | 7m | WiFi Connectivity | 2.6/5 | 0.0% | Needs Improvement | -52.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| b951aeae-6e5e-11f1-a… | 2026-06-22 17:20 | 7m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 0.94 | 3.75 | 2.50 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 49ee4978-6e5e-11f1-9… | 2026-06-22 17:17 | 68m | Speed/Performance | 1.8/5 | 41.9% | Needs Improvement | +5.9 | 1.56 | 1.88 | 2.50 | 2.50 | 2.50 | 2.50 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| 1066296a-6e5d-11f1-8… | 2026-06-22 17:09 | 28m | WiFi Connectivity | 2.2/5 | 45.1% | Needs Improvement | +1.1 | 1.56 | 4.06 | 2.50 | 4.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 1e078ee4-6e5b-11f1-8… | 2026-06-22 16:55 | 15m | Router Setup | 1.3/5 | 22.6% | Needs Improvement | -3.4 | 0.62 | 0.94 | 0.00 | 1.00 | 5.00 | 1.07 | Unresolved | ||
| 0abaa1ba-6e5a-11f1-b… | 2026-06-22 16:47 | 12m | Hardware Fault | 2.4/5 | 54.5% | Needs Improvement | +6.5 | 1.56 | 3.44 | 2.50 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 6c5ae82c-6e59-11f1-8… | 2026-06-22 16:42 | 5m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| e9ce9ac0-6e58-11f1-8… | 2026-06-22 16:39 | 5m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 2.81 | 3.75 | 1.00 | 0.00 | 3.57 | Unresolved | ⚠ | |
| a6636bda-6e58-11f1-9… | 2026-06-22 16:37 | 12m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 41fe8a76-6e58-11f1-a… | 2026-06-22 16:34 | 17m | WiFi Connectivity | 1.4/5 | 4.2% | Needs Improvement | -23.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 3101e318-6e57-11f1-b… | 2026-06-22 16:26 | 9m | Hardware Fault | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 1.25 | 1.43 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 55cd7802-6e56-11f1-a… | 2026-06-22 16:20 | 29m | WiFi Connectivity | 1.7/5 | 33.6% | Needs Improvement | -0.4 | 2.19 | 1.88 | 0.00 | 2.50 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| cbbcc9c4-6e55-11f1-a… | 2026-06-22 16:16 | 23m | WiFi Connectivity | 2.8/5 | 59.9% | Needs Improvement | +3.9 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ||
| 76996aee-6e53-11f1-a… | 2026-06-22 16:00 | 55m | WiFi Connectivity | 3.2/5 | 75.7% | Developing | +11.7 | 4.06 | 3.12 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 163c2a3e-6e52-11f1-a… | 2026-06-22 15:50 | 11m | Hardware Fault | 2.2/5 | 17.3% | Needs Improvement | -26.7 | 0.62 | 1.56 | 1.25 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 818821c2-6e51-11f1-8… | 2026-06-22 15:46 | 44m | Password/Login | 2.8/5 | 80.9% | Developing | +24.9 | 5.00 | 4.06 | 2.50 | 4.00 | 4.00 | 3.57 | Successful Resolution | ||
| 68135b3a-6e51-11f1-a… | 2026-06-22 15:45 | 15m | Guest Network | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 2.50 | 5.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 5a3e3c28-6e51-11f1-b… | 2026-06-22 15:45 | 51m | Internet/WAN Setup | 1.3/5 | 50.0% | Needs Improvement | +24.0 | 2.50 | 2.50 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| 4265e1c0-6e4f-11f1-9… | 2026-06-22 15:30 | 23m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 1.56 | 0.94 | 5.00 | 4.00 | 0.00 | 1.43 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 7242f8b6-6e4e-11f1-a… | 2026-06-22 15:24 | 6m | WiFi Connectivity | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 4f2c29e2-6e4e-11f1-8… | 2026-06-22 15:23 | 71m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 2.19 | 0.94 | 0.00 | 4.29 | 4.00 | 1.07 | Appropriate Escalation | ⚠ | ⚠ Flagged (2 halluc.) |
| 8ae2ef76-6e4d-11f1-b… | 2026-06-22 15:17 | 24m | Feature Question | 2.8/5 | 76.5% | Developing | +20.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 79a48194-6e4c-11f1-8… | 2026-06-22 15:10 | 11m | Password/Login | 2.9/5 | 91.7% | Meets / Exceeds | +33.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 779e77c0-6e4b-11f1-b… | 2026-06-22 15:03 | 6m | Internet/WAN Setup | 2.8/5 | 24.0% | Needs Improvement | -32.0 | 0.62 | 1.88 | 1.25 | 1.00 | N/A | 1.79 | Unresolved | ||
| 6373d2c2-6e4b-11f1-8… | 2026-06-22 15:02 | 9m | WiFi Connectivity | 2.8/5 | 45.8% | Needs Improvement | -10.2 | 1.56 | 4.06 | 2.50 | 1.50 | N/A | 1.79 | Partial Resolution | ||
| 57ea9e92-6e49-11f1-b… | 2026-06-22 14:47 | 23m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 4d026b9a-6e49-11f1-a… | 2026-06-22 14:47 | 6m | Router Setup | 3.2/5 | 13.3% | Needs Improvement | -50.7 | 0.00 | 1.88 | 0.00 | 1.50 | N/A | 0.00 | Unresolved | ||
| 89ac3112-6e48-11f1-8… | 2026-06-22 14:42 | 6m | WiFi Connectivity | 2.8/5 | 42.9% | Needs Improvement | -13.1 | 1.88 | 2.19 | 2.50 | 3.00 | N/A | 1.07 | Successful Resolution | ||
| 834a89f4-6e48-11f1-9… | 2026-06-22 14:41 | 19m | WiFi Connectivity | 2.8/5 | 57.8% | Needs Improvement | +1.8 | 4.06 | 0.94 | 2.50 | 4.29 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 592a567c-6e48-11f1-b… | 2026-06-22 14:40 | 11m | Speed/Performance | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 771254ba-6e47-11f1-b… | 2026-06-22 14:34 | 37m | WiFi Connectivity | 2.1/5 | 89.4% | Meets / Exceeds | +47.4 | 4.06 | 4.38 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ||
| 593956b0-6e46-11f1-9… | 2026-06-22 14:26 | 9m | Password/Login | 1.3/5 | 59.9% | Needs Improvement | +33.9 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| ef7225fe-6e45-11f1-a… | 2026-06-22 14:23 | 23m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| d789d230-6e44-11f1-8… | 2026-06-22 14:15 | 13m | WiFi Connectivity | 2.8/5 | 67.6% | Needs Improvement | +11.6 | 2.19 | 4.06 | 3.75 | 4.00 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| cf7ca48c-6e44-11f1-9… | 2026-06-22 14:15 | 6m | Router Setup | 2.8/5 | 66.1% | Needs Improvement | +10.1 | 0.62 | 3.44 | 5.00 | 5.00 | 5.00 | 4.29 | Unresolved | ||
| be638026-6e44-11f1-9… | 2026-06-22 14:14 | 20m | Password/Login | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 0.62 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 4e86103e-6e44-11f1-9… | 2026-06-22 14:11 | 12m | WiFi Connectivity | 3.7/5 | 69.9% | Needs Improvement | -4.1 | 4.06 | 4.06 | 1.25 | 5.00 | N/A | 1.79 | Successful Resolution | ||
| 43c03a46-6e42-11f1-9… | 2026-06-22 13:57 | 24m | Feature Question | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 1.25 | 0.94 | 3.75 | 5.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| edce7864-6e41-11f1-8… | 2026-06-22 13:54 | 24m | Hardware Fault | 2.8/5 | 69.4% | Needs Improvement | +13.4 | 3.12 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| b6231154-6e41-11f1-8… | 2026-06-22 13:53 | 31m | Internet/WAN Setup | 1.1/5 | 56.2% | Needs Improvement | +34.2 | 4.06 | 0.94 | 2.50 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 752d95e8-6e41-11f1-8… | 2026-06-22 13:51 | 22m | Router Setup | 4.0/5 | 100.0% | Meets / Exceeds | +20.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (5 halluc.) | |
| 4ad4a7c8-6e41-11f1-9… | 2026-06-22 13:50 | 12m | Internet/WAN Setup | 1.0/5 | 27.9% | Needs Improvement | +7.9 | 1.56 | 1.88 | 1.25 | 1.50 | N/A | 0.00 | Ownership Gap | ||
| dc512e48-6e40-11f1-9… | 2026-06-22 13:47 | 29m | Parental Controls | 1.8/5 | 42.8% | Needs Improvement | +6.8 | 0.94 | 1.88 | 2.50 | 5.00 | 0.00 | 3.57 | Unresolved | ⚠ Flagged (3 halluc.) | |
| fda49964-6e3f-11f1-8… | 2026-06-22 13:40 | 13m | WiFi Connectivity | 2.8/5 | 26.4% | Needs Improvement | -29.6 | 0.00 | 0.94 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 8e40da6a-6e3f-11f1-a… | 2026-06-22 13:37 | 7m | Internet/WAN Setup | 2.8/5 | 50.9% | Needs Improvement | -5.1 | 2.19 | 4.06 | 2.50 | 2.50 | N/A | 0.71 | Partial Resolution | ||
| 6e38bd24-6e3e-11f1-a… | 2026-06-22 13:29 | 43m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 3.44 | 1.56 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ | ⚠ Flagged (1 halluc., 3 garbled) |
| 3545313e-6e3c-11f1-a… | 2026-06-22 13:13 | 44m | Internet/WAN Setup | 1.3/5 | 52.7% | Needs Improvement | +26.7 | 2.19 | 2.81 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged | |
| 04fb5ca6-6e3c-11f1-9… | 2026-06-22 13:12 | 8m | Hardware Fault | 2.8/5 | 53.3% | Needs Improvement | -2.7 | 0.94 | 0.94 | 5.00 | 5.00 | N/A | 4.29 | Unresolved | ⚠ Flagged | |
| f29babd8-6e3b-11f1-a… | 2026-06-22 13:11 | 6m | Speed/Performance | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| a17d0734-6e3a-11f1-b… | 2026-06-22 13:02 | 9m | Internet/WAN Setup | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 32a76c8c-6e3a-11f1-a… | 2026-06-22 12:59 | 6m | Feature Question | 2.8/5 | 58.3% | Needs Improvement | +2.3 | 3.12 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| 9735d476-6e36-11f1-9… | 2026-06-22 12:33 | 13m | Password/Login | 3.5/5 | 78.7% | Developing | +8.7 | 3.44 | 3.44 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| d01ac376-6e33-11f1-8… | 2026-06-22 12:13 | 5m | Password/Login | 1.4/5 | 38.7% | Needs Improvement | +10.7 | 0.00 | 0.00 | 3.75 | 5.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 223b40ce-6e32-11f1-a… | 2026-06-22 12:01 | 38m | Internet/WAN Setup | 2.8/5 | 43.9% | Needs Improvement | -12.1 | 0.62 | 2.81 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 19412ef0-6e2f-11f1-9… | 2026-06-22 11:39 | 5m | Printer/Device Setup | 2.8/5 | 48.7% | Needs Improvement | -7.3 | 1.56 | 3.44 | 2.50 | 1.50 | 5.00 | 1.79 | Unresolved | ||
| e47f2730-6e2e-11f1-9… | 2026-06-22 11:38 | 16m | WiFi Connectivity | 1.8/5 | 45.8% | Needs Improvement | +9.8 | 1.56 | 0.94 | 2.50 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 63904de8-6e29-11f1-a… | 2026-06-22 10:59 | 32m | WiFi Connectivity | 1.0/5 | 56.9% | Needs Improvement | +36.9 | 1.56 | 2.50 | 2.50 | 5.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| fba588ec-6e28-11f1-a… | 2026-06-22 10:56 | 27m | WiFi Connectivity | 2.8/5 | 61.0% | Needs Improvement | +5.0 | 1.56 | 3.44 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| d0583a14-6e27-11f1-8… | 2026-06-22 10:47 | 16m | Password/Login | 3.0/5 | 97.6% | Meets / Exceeds | +37.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| e770cfcc-6e22-11f1-9… | 2026-06-22 10:12 | 18m | Password/Login | 3.8/5 | 72.3% | Developing | -3.7 | 4.06 | 4.06 | 1.25 | 5.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 5550802c-6e1f-11f1-8… | 2026-06-22 09:47 | 10m | WiFi Connectivity | 3.0/5 | 61.6% | Needs Improvement | +1.6 | 3.44 | 2.19 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ||
| 70ea19e0-6e17-11f1-8… | 2026-06-22 08:50 | 43m | Router Setup | 2.8/5 | 83.6% | Developing | +27.6 | 5.00 | 3.12 | 2.50 | 5.00 | 5.00 | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 077257fc-6e12-11f1-8… | 2026-06-22 08:11 | 31m | Password/Login | 3.3/5 | 83.5% | Developing | +17.5 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| b0f378da-6e10-11f1-9… | 2026-06-22 08:02 | 12m | Printer/Device Setup | 2.8/5 | 18.6% | Needs Improvement | -37.4 | 0.00 | 0.00 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 20e5d7ba-6e10-11f1-a… | 2026-06-22 07:58 | 14m | WiFi Connectivity | 3.0/5 | 91.7% | Meets / Exceeds | +31.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 3016e600-6e0d-11f1-b… | 2026-06-22 07:37 | 9m | Hardware Fault | 3.5/5 | 100.0% | Meets / Exceeds | +30.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| b1cfae1c-6c4f-11f1-a… | 2026-06-20 02:28 | 9m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ | |
| 121dfcbc-6c4e-11f1-8… | 2026-06-20 02:16 | 7m | — | 1.0/5 | 45.8% | Needs Improvement | +25.8 | 0.00 | 2.50 | 3.75 | 5.00 | N/A | 2.50 | Unresolved | ||
| 12613444-6c4b-11f1-9… | 2026-06-20 01:55 | 6m | General Inquiry | 2.9/5 | 38.5% | Needs Improvement | -19.5 | 0.00 | 2.50 | 2.50 | 2.86 | N/A | 4.29 | Unresolved | ||
| 368e168a-6c4a-11f1-8… | 2026-06-20 01:49 | 7m | Internet/WAN Setup | 3.1/5 | 53.6% | Needs Improvement | -8.4 | 2.19 | 2.81 | 3.75 | 1.00 | 5.00 | 2.50 | Unresolved | ||
| d78b4fd2-6c48-11f1-8… | 2026-06-20 01:39 | 13m | Router Setup | 2.8/5 | 57.1% | Needs Improvement | +1.1 | 1.25 | 2.81 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 704034aa-6c48-11f1-9… | 2026-06-20 01:36 | 12m | Hardware Fault | 2.8/5 | 9.6% | Needs Improvement | -46.4 | 0.62 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (3 halluc., 2 garbled) | |
| 54c7a870-6c48-11f1-8… | 2026-06-20 01:35 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 420f7b36-6c48-11f1-9… | 2026-06-20 01:35 | 6m | Router Setup | 3.8/5 | 66.7% | Needs Improvement | -9.3 | 1.25 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged (2 garbled) | |
| 0b501cb6-6c45-11f1-b… | 2026-06-20 01:12 | 75m | Hardware Fault | 2.6/5 | 26.4% | Needs Improvement | -25.6 | 0.00 | 0.00 | 2.50 | 3.93 | 0.00 | 3.57 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 9d7af054-6c43-11f1-8… | 2026-06-20 01:01 | 41m | Router Setup | 2.6/5 | 31.7% | Needs Improvement | -20.3 | 1.56 | 2.19 | 1.25 | 1.50 | N/A | 1.07 | Unresolved | ⚠ Flagged (4 halluc., 2 garbled) | |
| b1a9308c-6c3d-11f1-a… | 2026-06-20 00:19 | 99m | Speed/Performance | 1.1/5 | 33.2% | Needs Improvement | +11.2 | 2.50 | 0.94 | 0.00 | 3.00 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (2 halluc., 3 garbled) | |
| 58d4fdce-6c3d-11f1-9… | 2026-06-20 00:16 | 8m | Speed/Performance | 2.2/5 | 50.3% | Needs Improvement | +6.3 | 1.56 | 1.88 | 3.75 | 2.86 | 5.00 | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 69c865cc-6c3c-11f1-b… | 2026-06-20 00:10 | 6m | Password/Login | 2.2/5 | 64.5% | Needs Improvement | +20.5 | 2.50 | 1.88 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| abc9e65e-6c3b-11f1-8… | 2026-06-20 00:04 | 40m | Hardware Fault | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 1.56 | 0.94 | 0.00 | 2.50 | 1.50 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 2dd8e5c4-6c36-11f1-b… | 2026-06-19 23:25 | 100m | WiFi Connectivity | 2.8/5 | 74.4% | Developing | +18.4 | 5.00 | 3.12 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| c273786c-6c35-11f1-b… | 2026-06-19 23:22 | 8m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.62 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 99af351a-6c35-11f1-b… | 2026-06-19 23:21 | 25m | Access Point Mode | 3.9/5 | 73.2% | Developing | -4.8 | 3.12 | 3.44 | 5.00 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| e8777c26-6c34-11f1-b… | 2026-06-19 23:16 | 16m | Printer/Device Setup | 2.8/5 | 32.8% | Needs Improvement | -23.2 | 1.56 | 0.94 | 2.50 | 1.79 | N/A | 1.79 | Unresolved | ||
| b7ecfce8-6c34-11f1-8… | 2026-06-19 23:15 | 6m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 2.81 | 3.75 | 0.00 | 5.00 | 4.29 | Unresolved | ⚠ | ⚠ Flagged |
| 96c04e10-6c31-11f1-a… | 2026-06-19 22:52 | 6m | Account/Billing | 4.2/5 | 48.6% | Needs Improvement | -35.4 | 0.00 | 4.06 | 3.75 | 2.50 | 5.00 | 1.79 | Unresolved | ⚠ Flagged | |
| 0dcca532-6c30-11f1-9… | 2026-06-19 22:41 | 28m | Password/Login | 3.0/5 | 87.3% | Meets / Exceeds | +27.3 | 5.00 | 2.50 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (3 halluc., 2 garbled) | |
| ec684310-6c2f-11f1-b… | 2026-06-19 22:40 | 10m | Router Setup | 2.9/5 | 0.0% | Needs Improvement | -58.0 | 0.00 | 2.81 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 4dfa1fe6-6c2f-11f1-b… | 2026-06-19 22:36 | 40m | Router Setup | 2.8/5 | 63.9% | Needs Improvement | +7.9 | 3.12 | 2.81 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 8f82630c-6c2e-11f1-a… | 2026-06-19 22:31 | 15m | Account/Billing | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2104bb14-6c2e-11f1-b… | 2026-06-19 22:28 | 9m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 2.50 | 1.50 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 733beffc-6c2d-11f1-b… | 2026-06-19 22:23 | 34m | Hardware Fault | 2.8/5 | 64.4% | Needs Improvement | +8.4 | 2.19 | 3.44 | 2.50 | 5.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 37100ea0-6c2d-11f1-a… | 2026-06-19 22:21 | 6m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| bc8bd66e-6c2c-11f1-a… | 2026-06-19 22:18 | 6m | Password/Login | 3.5/5 | 46.6% | Needs Improvement | -23.4 | 0.62 | 0.94 | 3.75 | 5.00 | 5.00 | 1.43 | Unresolved | ||
| de603f94-6c29-11f1-b… | 2026-06-19 21:57 | 19m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 5.00 | 2.19 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ | |
| 8211bc9a-6c29-11f1-8… | 2026-06-19 21:54 | 11m | Internet/WAN Setup | 2.8/5 | 51.4% | Needs Improvement | -4.6 | 1.25 | 2.81 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ||
| 00eb61c6-6c28-11f1-a… | 2026-06-19 21:44 | 9m | Password/Login | 2.9/5 | 93.5% | Meets / Exceeds | +35.5 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 1bd8720e-6c27-11f1-a… | 2026-06-19 21:37 | 75m | Internet/WAN Setup | 3.4/5 | 83.5% | Developing | +15.5 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| a8cb8ba4-6c24-11f1-8… | 2026-06-19 21:20 | 7m | Escalation Request | 1.8/5 | 27.7% | Needs Improvement | -8.3 | 0.62 | 0.00 | 2.50 | 2.14 | 5.00 | 0.00 | Unresolved | ||
| 1e22f730-6c24-11f1-a… | 2026-06-19 21:16 | 10m | WiFi Connectivity | 1.8/5 | 24.2% | Needs Improvement | -11.8 | 0.62 | 0.94 | 1.25 | 3.50 | N/A | 0.00 | Unresolved | ||
| 37021cf0-6c1e-11f1-a… | 2026-06-19 20:34 | 5m | Printer/Device Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.71 | N/A | 0.00 | Unresolved | ⚠ | |
| 0ba7f152-6c1d-11f1-8… | 2026-06-19 20:25 | 13m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.62 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 462340d0-6c1c-11f1-8… | 2026-06-19 20:20 | 29m | Feature Question | 1.6/5 | 53.3% | Needs Improvement | +21.3 | 2.50 | 2.50 | 2.50 | 3.50 | N/A | 2.50 | Partial Resolution | ||
| 975df996-6c1b-11f1-a… | 2026-06-19 20:15 | 11m | Feature Question | 2.9/5 | 82.3% | Developing | +24.3 | 4.06 | 4.06 | 5.00 | 4.00 | N/A | 3.21 | Successful Resolution | ||
| 127eaffe-6c1b-11f1-9… | 2026-06-19 20:11 | 11m | Password/Login | 1.4/5 | 11.7% | Needs Improvement | -16.3 | 0.00 | 0.00 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ||
| 811a3a1a-6c1a-11f1-b… | 2026-06-19 20:07 | 7m | Hardware Fault | 1.5/5 | 50.6% | Needs Improvement | +20.6 | 2.19 | 4.06 | 1.25 | 2.50 | 5.00 | 0.00 | Ownership Gap | ||
| b57fcbc2-6c19-11f1-9… | 2026-06-19 20:01 | 5m | Internet/WAN Setup | 3.5/5 | 41.0% | Needs Improvement | -29.0 | 1.56 | 2.81 | 3.75 | 0.00 | N/A | 2.50 | Unresolved | ||
| 438f206c-6c19-11f1-a… | 2026-06-19 19:58 | 6m | Internet/WAN Setup | 3.1/5 | 0.0% | Needs Improvement | -62.0 | 0.00 | 1.88 | 3.75 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| f7ef7350-6c18-11f1-8… | 2026-06-19 19:56 | 23m | WiFi Connectivity | 1.4/5 | 32.6% | Needs Improvement | +4.6 | 0.94 | 0.94 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (6 halluc.) | |
| 7fbed65a-6c18-11f1-8… | 2026-06-19 19:53 | 45m | WiFi Connectivity | 1.0/5 | 54.2% | Needs Improvement | +34.2 | 1.56 | 4.06 | 2.50 | 2.50 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 036370b6-6c18-11f1-8… | 2026-06-19 19:49 | 9m | Router Setup | 2.8/5 | 49.9% | Needs Improvement | -6.1 | 0.94 | 4.06 | 2.50 | 3.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged | |
| 3b4049b6-6c16-11f1-b… | 2026-06-19 19:36 | 7m | WiFi Connectivity | 1.3/5 | 20.5% | Needs Improvement | -5.5 | 0.62 | 0.94 | 0.00 | 1.00 | 5.00 | 0.00 | Unresolved | ||
| 15fdeffa-6c16-11f1-8… | 2026-06-19 19:35 | 15m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 0.94 | 2.50 | 1.00 | 5.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 7e41e07c-6c15-11f1-b… | 2026-06-19 19:31 | 11m | WiFi Connectivity | 2.9/5 | 0.0% | Needs Improvement | -58.0 | 0.00 | 2.50 | 3.75 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged |
| 289c1f84-6c15-11f1-8… | 2026-06-19 19:29 | 36m | Printer/Device Setup | 2.8/5 | 86.2% | Meets / Exceeds | +30.2 | 4.06 | 4.06 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 6bc3c3a8-6c14-11f1-b… | 2026-06-19 19:23 | 6m | Hardware Fault | 2.8/5 | 24.8% | Needs Improvement | -31.2 | 0.00 | 0.94 | 3.75 | 1.50 | N/A | 1.43 | Unresolved | ||
| 360fe20a-6c14-11f1-a… | 2026-06-19 19:22 | 5m | Hardware Fault | 2.8/5 | 38.5% | Needs Improvement | -17.5 | 0.00 | 0.94 | 3.75 | 3.93 | N/A | 3.93 | Unresolved | ||
| 97e2b364-6c13-11f1-b… | 2026-06-19 19:18 | 7m | Router Setup | 2.8/5 | 26.1% | Needs Improvement | -29.9 | 1.56 | 0.00 | 2.50 | 1.00 | N/A | 1.79 | Partial Resolution | ||
| 2ae7265a-6c13-11f1-9… | 2026-06-19 19:15 | 10m | Internet/WAN Setup | 2.8/5 | 42.8% | Needs Improvement | -13.2 | 0.94 | 2.81 | 3.75 | 2.50 | N/A | 1.43 | Unresolved | ||
| 0b6c0548-6c13-11f1-a… | 2026-06-19 19:14 | 5m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 0a328972-6c13-11f1-a… | 2026-06-19 19:14 | 11m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 2 garbled) |
| c47bcf42-6c12-11f1-b… | 2026-06-19 19:12 | 16m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 3.12 | 2.50 | 2.50 | 5.00 | 0.00 | Unresolved | ⚠ | |
| d8668656-6c11-11f1-8… | 2026-06-19 19:05 | 10m | Feature Question | 2.7/5 | 37.9% | Needs Improvement | -16.1 | 0.00 | 1.88 | 3.75 | 3.93 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c4f07f24-6c10-11f1-a… | 2026-06-19 18:57 | 22m | Password/Login | 2.8/5 | 90.4% | Meets / Exceeds | +34.4 | 5.00 | 3.12 | 5.00 | 5.00 | 5.00 | 3.93 | Successful Resolution | ||
| b381b442-6c10-11f1-8… | 2026-06-19 18:57 | 5m | Printer/Device Setup | 1.5/5 | 15.9% | Needs Improvement | -14.1 | 0.62 | 0.00 | 0.00 | 0.00 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| e53a2876-6c0f-11f1-8… | 2026-06-19 18:51 | 22m | Parental Controls | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Ownership Gap | ⚠ | |
| 03d79a44-6c0f-11f1-9… | 2026-06-19 18:45 | 10m | WiFi Connectivity | 2.8/5 | 30.8% | Needs Improvement | -25.2 | 0.62 | 0.00 | 2.50 | 5.00 | N/A | 0.71 | Unresolved | ||
| 6973b4ba-6c0e-11f1-8… | 2026-06-19 18:40 | 33m | Speed/Performance | 2.8/5 | 52.7% | Needs Improvement | -3.3 | 1.56 | 1.56 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 848b1088-6c0c-11f1-9… | 2026-06-19 18:27 | 12m | Password/Login | 1.8/5 | 44.9% | Needs Improvement | +8.9 | 2.19 | 1.25 | 1.25 | 4.29 | 4.00 | 1.07 | Appropriate Escalation | ||
| e16dcc56-6c0b-11f1-b… | 2026-06-19 18:22 | 12m | Password/Login | 2.9/5 | 0.0% | Needs Improvement | -58.0 | 1.88 | 2.19 | 2.50 | 5.00 | N/A | 0.71 | Successful Resolution | ⚠ | |
| a8e03b80-6c0b-11f1-9… | 2026-06-19 18:21 | 6m | Router Setup | 2.8/5 | 33.3% | Needs Improvement | -22.7 | 0.00 | 0.94 | 3.75 | 5.00 | N/A | 0.00 | Unresolved | ||
| 1f901a3a-6c0b-11f1-9… | 2026-06-19 18:17 | 7m | Router Setup | 3.5/5 | 74.7% | Developing | +4.7 | 2.19 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ||
| 3126e8a2-6c09-11f1-9… | 2026-06-19 18:03 | 28m | Hardware Fault | 1.6/5 | 47.1% | Needs Improvement | +15.1 | 1.56 | 2.81 | 2.50 | 3.57 | N/A | 1.79 | Partial Resolution | ||
| 1b879592-6c08-11f1-a… | 2026-06-19 17:55 | 47m | WiFi Connectivity | 2.0/5 | 59.7% | Needs Improvement | +19.7 | 2.19 | 2.19 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| f2e2d846-6c06-11f1-8… | 2026-06-19 17:47 | 52m | Router Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 1.56 | 0.94 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (6 halluc., 2 garbled) |
| 49a8a9f4-6c06-11f1-a… | 2026-06-19 17:42 | 8m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 1.88 | 1.25 | 1.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 7b52e692-6c04-11f1-9… | 2026-06-19 17:29 | 10m | Parental Controls | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 37712a6a-6c04-11f1-9… | 2026-06-19 17:27 | 67m | Internet/WAN Setup | 1.8/5 | 84.8% | Developing | +48.8 | 4.06 | 5.00 | 3.75 | 4.00 | 5.00 | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| a9b96296-6c03-11f1-8… | 2026-06-19 17:24 | 5m | Mesh Node Management | 2.3/5 | 44.1% | Needs Improvement | -1.9 | 0.94 | 3.12 | 2.50 | 3.50 | N/A | 1.79 | Unresolved | ||
| 6c4f4ab0-6c03-11f1-9… | 2026-06-19 17:22 | 9m | Internet/WAN Setup | 1.5/5 | 11.7% | Needs Improvement | -18.3 | 0.00 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ||
| 4c6b9708-6c03-11f1-a… | 2026-06-19 17:21 | 6m | Account/Billing | 2.8/5 | 12.3% | Needs Improvement | -43.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| 0220af36-6c02-11f1-8… | 2026-06-19 17:12 | 26m | Firmware Update | 2.8/5 | 66.1% | Needs Improvement | +10.1 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| a6d716e8-6c00-11f1-a… | 2026-06-19 17:02 | 36m | Router Setup | 3.6/5 | 60.0% | Needs Improvement | -12.0 | 4.06 | 3.12 | 0.00 | 5.00 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 76d7d294-6bff-11f1-9… | 2026-06-19 16:53 | 7m | Hardware Fault | 1.7/5 | 27.9% | Needs Improvement | -6.0 | 0.94 | 2.81 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ||
| 8286b6ce-6bfe-11f1-9… | 2026-06-19 16:47 | 54m | Access Point Mode | 2.8/5 | 60.9% | Needs Improvement | +4.8 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (5 halluc.) | |
| 7d53bad0-6bfe-11f1-b… | 2026-06-19 16:46 | 85m | Router Setup | 3.2/5 | 94.2% | Meets / Exceeds | +30.2 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 714e37c4-6bfe-11f1-a… | 2026-06-19 16:46 | 24m | WiFi Connectivity | 2.3/5 | 66.5% | Needs Improvement | +20.5 | 2.19 | 2.81 | 5.00 | 3.57 | 5.00 | 3.21 | Partial Resolution | ⚠ Flagged | |
| af9d766c-6bfd-11f1-8… | 2026-06-19 16:41 | 6m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 51c58778-6bfd-11f1-8… | 2026-06-19 16:38 | 7m | Feature Question | 4.8/5 | 90.9% | Meets / Exceeds | -5.1 | 5.00 | 5.00 | 3.75 | 4.00 | N/A | 4.29 | Successful Resolution | ||
| b741e336-6bfc-11f1-b… | 2026-06-19 16:34 | 13m | Off-Topic | 3.3/5 | 45.8% | Needs Improvement | -20.2 | 1.25 | 1.56 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ||
| fc233a28-6bfb-11f1-9… | 2026-06-19 16:29 | 5m | Router Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 009055a6-6bfb-11f1-9… | 2026-06-19 16:22 | 12m | Router Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 97449120-6bfa-11f1-b… | 2026-06-19 16:19 | 50m | WiFi Connectivity | 1.6/5 | 76.4% | Developing | +44.4 | 3.75 | 3.75 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| d6b30fdc-6bf8-11f1-a… | 2026-06-19 16:06 | 38m | Internet/WAN Setup | 2.8/5 | 69.2% | Needs Improvement | +13.2 | 3.75 | 3.44 | 2.50 | 5.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (1 halluc., 1 garbled) | |
| 2aa53062-6bf8-11f1-9… | 2026-06-19 16:01 | 7m | Router Setup | 3.4/5 | 49.0% | Needs Improvement | -19.0 | 1.25 | 3.12 | 3.75 | 2.14 | N/A | 3.21 | Unresolved | ||
| 703ad524-6bf7-11f1-8… | 2026-06-19 15:56 | 46m | Router Setup | 4.0/5 | 100.0% | Meets / Exceeds | +20.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| ca3f11d2-6bf4-11f1-a… | 2026-06-19 15:37 | 15m | WiFi Connectivity | 4.5/5 | 97.6% | Meets / Exceeds | +7.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 0c13ae94-6bf3-11f1-b… | 2026-06-19 15:25 | 108m | Password/Login | 2.8/5 | 100.0% | Meets / Exceeds | +44.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 724d383e-6bf2-11f1-b… | 2026-06-19 15:20 | 13m | WiFi Connectivity | 2.8/5 | 27.9% | Needs Improvement | -28.1 | 0.00 | 0.94 | 3.75 | 1.00 | N/A | 3.57 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 64dae5a2-6bf2-11f1-b… | 2026-06-19 15:20 | 15m | Router Setup | 4.0/5 | 91.7% | Meets / Exceeds | +11.7 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 5b06348c-6bf2-11f1-a… | 2026-06-19 15:20 | 5m | Password/Login | 1.8/5 | 27.7% | Needs Improvement | -8.3 | 1.56 | 0.94 | 1.25 | 1.50 | N/A | 1.79 | Partial Resolution | ||
| 0be8fdcc-6bf1-11f1-a… | 2026-06-19 15:10 | 28m | WiFi Connectivity | 2.8/5 | 81.4% | Developing | +25.4 | 5.00 | 2.19 | 3.75 | 5.00 | 5.00 | 3.21 | Successful Resolution | ||
| 70c44a50-6bef-11f1-a… | 2026-06-19 14:59 | 8m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 3c424304-6bef-11f1-9… | 2026-06-19 14:57 | 12m | Internet/WAN Setup | 2.8/5 | 60.8% | Needs Improvement | +4.8 | 3.12 | 1.56 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 30d03ac6-6bef-11f1-9… | 2026-06-19 14:57 | 16m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| f426a92a-6bee-11f1-a… | 2026-06-19 14:55 | 16m | Feature Question | 1.5/5 | 20.6% | Needs Improvement | -9.4 | 0.94 | 1.56 | 0.00 | 1.50 | N/A | 1.07 | Ownership Gap | ⚠ Flagged (3 halluc., 1 garbled) | |
| 3e6bcdf4-6bee-11f1-8… | 2026-06-19 14:50 | 86m | WiFi Connectivity | 2.8/5 | 62.0% | Needs Improvement | +6.0 | 4.06 | 1.56 | 2.50 | 4.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 8cb91a04-6bec-11f1-b… | 2026-06-19 14:38 | 132m | Internet/WAN Setup | 1.1/5 | 55.0% | Needs Improvement | +33.0 | 5.00 | 2.19 | 0.00 | 2.86 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (10 halluc., 1 garbled) | |
| 3e2c31ec-6beb-11f1-b… | 2026-06-19 14:29 | 7m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 2.19 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| ffbad6b2-6be9-11f1-9… | 2026-06-19 14:20 | 28m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 4.06 | 0.94 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ | ⚠ Flagged (1 halluc.) |
| 75d6da22-6be9-11f1-a… | 2026-06-19 14:16 | 30m | Parental Controls | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 1.56 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 2adbca00-6be9-11f1-b… | 2026-06-19 14:14 | 8m | Hardware Fault | 1.8/5 | 58.5% | Needs Improvement | +22.5 | 2.19 | 2.81 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 93b645ce-6be8-11f1-a… | 2026-06-19 14:10 | 6m | Router Setup | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 2.14 | N/A | 0.00 | Unresolved | ⚠ | |
| ba6dd8f0-6be6-11f1-9… | 2026-06-19 13:56 | 16m | Internet/WAN Setup | 3.1/5 | 0.0% | Needs Improvement | -62.0 | 0.94 | 1.56 | 5.00 | 0.00 | N/A | 2.86 | Unresolved | ⚠ | ⚠ Flagged |
| e8c6dcb2-6be4-11f1-9… | 2026-06-19 13:43 | 5m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| d90da562-6be4-11f1-a… | 2026-06-19 13:43 | 7m | Router Setup | 2.8/5 | 37.1% | Needs Improvement | -18.9 | 0.00 | 1.88 | 2.50 | 3.50 | N/A | 3.93 | Unresolved | ⚠ Flagged | |
| 9b54bb7c-6be2-11f1-b… | 2026-06-19 13:27 | 26m | WiFi Connectivity | 1.3/5 | 49.0% | Needs Improvement | +23.0 | 2.19 | 1.56 | 2.50 | 5.00 | 0.00 | 3.57 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| f2ecc6dc-6be1-11f1-9… | 2026-06-19 13:22 | 67m | WiFi Connectivity | 2.7/5 | 79.7% | Developing | +25.7 | 4.06 | 4.06 | 3.75 | 4.29 | 5.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| d8c5ae3e-6bde-11f1-a… | 2026-06-19 13:00 | 53m | Password/Login | 2.0/5 | 93.8% | Meets / Exceeds | +53.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 686387e2-6bde-11f1-b… | 2026-06-19 12:57 | 27m | Password/Login | 2.8/5 | 70.8% | Developing | +14.8 | 4.38 | 2.50 | 2.50 | 4.00 | 5.00 | 2.50 | Successful Resolution | ||
| 3effaba2-6bdd-11f1-a… | 2026-06-19 12:49 | 5m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 7a838692-6bda-11f1-8… | 2026-06-19 12:29 | 8m | Password/Login | 3.2/5 | 0.0% | Needs Improvement | -64.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 2e3154b8-6bda-11f1-8… | 2026-06-19 12:27 | 16m | WiFi Connectivity | 2.6/5 | 93.8% | Meets / Exceeds | +41.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 61abc786-6bd7-11f1-8… | 2026-06-19 12:07 | 9m | Feature Question | 2.8/5 | 46.7% | Needs Improvement | -9.3 | 2.50 | 2.50 | 2.50 | 1.50 | N/A | 2.50 | Partial Resolution | ||
| f70e1418-6bd3-11f1-9… | 2026-06-19 11:42 | 21m | Password/Login | 3.7/5 | 89.3% | Meets / Exceeds | +15.3 | 5.00 | 5.00 | 2.50 | 4.29 | N/A | 5.00 | Successful Resolution | ||
| bfc3d4a0-6bcb-11f1-b… | 2026-06-19 10:43 | 25m | Internet/WAN Setup | 2.8/5 | 77.1% | Developing | +21.1 | 2.19 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| efd42890-6bc4-11f1-a… | 2026-06-19 09:55 | 25m | Feature Question | 2.2/5 | 72.8% | Developing | +28.8 | 3.12 | 5.00 | 2.50 | 4.29 | N/A | 3.21 | Partial Resolution | ||
| 5d206cec-6b89-11f1-8… | 2026-06-19 02:48 | 25m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 1.88 | 2.50 | 0.00 | 0.00 | 2.50 | Unresolved | ⚠ | |
| ba171398-6b83-11f1-a… | 2026-06-19 02:08 | 19m | WiFi Connectivity | 1.8/5 | 78.7% | Developing | +42.7 | 4.06 | 3.44 | 3.75 | 4.29 | N/A | 4.29 | Successful Resolution | ||
| d00b4ddc-6b82-11f1-9… | 2026-06-19 02:01 | 63m | — | 1.0/5 | 84.3% | Developing | +64.3 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (7 halluc., 2 garbled) | |
| ce93f4d6-6b82-11f1-a… | 2026-06-19 02:01 | 17m | WiFi Connectivity | 1.8/5 | 50.5% | Needs Improvement | +14.5 | 0.62 | 1.88 | 5.00 | 3.57 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc., 2 garbled) | |
| c178727e-6b80-11f1-8… | 2026-06-19 01:46 | 14m | Router Setup | 1.3/5 | 57.1% | Needs Improvement | +31.1 | 1.25 | 2.81 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| e904bb96-6b7f-11f1-9… | 2026-06-19 01:40 | 21m | Hardware Fault | 2.7/5 | 0.0% | Needs Improvement | -54.0 | 0.62 | 0.94 | 2.50 | 3.50 | 3.50 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (9 halluc., 1 garbled) |
| 5b711528-6b7e-11f1-9… | 2026-06-19 01:29 | 92m | WiFi Connectivity | 3.4/5 | 100.0% | Meets / Exceeds | +32.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (7 halluc., 2 garbled) | |
| 062ad588-6b7c-11f1-8… | 2026-06-19 01:13 | 18m | Password/Login | 4.7/5 | 91.7% | Meets / Exceeds | -2.3 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| b6d6f430-6b7b-11f1-9… | 2026-06-19 01:10 | 7m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| b2a90768-6b7b-11f1-9… | 2026-06-19 01:10 | 41m | Router Setup | 2.8/5 | 82.1% | Developing | +26.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 0.71 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| a4b23378-6b7b-11f1-9… | 2026-06-19 01:10 | 21m | WiFi Connectivity | 2.2/5 | 67.4% | Needs Improvement | +23.4 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (8 halluc., 2 garbled) | |
| aa54c18e-6b7a-11f1-a… | 2026-06-19 01:03 | 7m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 31d7f570-6b78-11f1-8… | 2026-06-19 00:45 | 21m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 1.56 | 0.94 | 0.00 | 0.00 | 5.00 | 0.00 | Ownership Gap | ⚠ | |
| 9baee25c-6b77-11f1-8… | 2026-06-19 00:41 | 10m | Internet/WAN Setup | 1.8/5 | 35.4% | Needs Improvement | -0.6 | 2.19 | 2.81 | 2.50 | 0.00 | N/A | 0.00 | Ownership Gap | ||
| 80d4bb88-6b76-11f1-9… | 2026-06-19 00:33 | 7m | — | 1.0/5 | 40.1% | Needs Improvement | +20.1 | 0.94 | 2.81 | 3.75 | 1.00 | N/A | 2.50 | Ownership Gap | ||
| 5b40ee8e-6b74-11f1-9… | 2026-06-19 00:18 | 16m | Router Setup | 2.9/5 | 0.0% | Needs Improvement | -58.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 39fc9526-6b73-11f1-8… | 2026-06-19 00:10 | 7m | Unknown | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| f129f9ba-6b72-11f1-8… | 2026-06-19 00:08 | 36m | WiFi Connectivity | 2.8/5 | 41.1% | Needs Improvement | -14.9 | 2.50 | 0.94 | 2.50 | 2.86 | N/A | 1.07 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| b4993e84-6b72-11f1-a… | 2026-06-19 00:06 | 6m | Extender Setup | 2.8/5 | 20.5% | Needs Improvement | -35.5 | 0.00 | 1.88 | 0.00 | 1.00 | 5.00 | 0.00 | Unresolved | ||
| bff3649a-6b71-11f1-b… | 2026-06-18 23:59 | 29m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 5.00 | 2.19 | 3.75 | 5.00 | N/A | 3.93 | Partial Resolution | ⚠ | ⚠ Flagged (1 halluc.) |
| 83077648-6b6c-11f1-b… | 2026-06-18 23:22 | 26m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 2.81 | 3.75 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 19b3cc50-6b6c-11f1-9… | 2026-06-18 23:19 | 41m | Speed/Performance | 2.7/5 | 71.9% | Developing | +17.9 | 3.12 | 4.06 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 1a6d197c-6b6b-11f1-a… | 2026-06-18 23:11 | 14m | Hardware Fault | 1.0/5 | 33.0% | Needs Improvement | +13.0 | 2.19 | 2.81 | 0.00 | 1.79 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc., 1 garbled) | |
| cf2595c0-6b6a-11f1-8… | 2026-06-18 23:09 | 29m | Printer/Device Setup | 3.9/5 | 76.0% | Developing | -2.0 | 4.06 | 4.06 | 2.50 | 4.29 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 4a46c3ec-6b6a-11f1-8… | 2026-06-18 23:06 | 6m | Speed/Performance | 2.9/5 | 31.4% | Needs Improvement | -26.6 | 0.62 | 0.94 | 3.75 | 1.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 86af0a20-6b69-11f1-8… | 2026-06-18 23:00 | 17m | Hardware Fault | 1.8/5 | 54.4% | Needs Improvement | +18.4 | 1.56 | 0.94 | 3.75 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ||
| a142b32e-6b68-11f1-b… | 2026-06-18 22:54 | 6m | Unknown | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 6c7ae504-6b67-11f1-b… | 2026-06-18 22:45 | 25m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 1.56 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 1fff3f7c-6b67-11f1-a… | 2026-06-18 22:43 | 46m | Internet/WAN Setup | 3.5/5 | 64.5% | Needs Improvement | -5.5 | 3.75 | 3.12 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| e2d0235a-6b66-11f1-9… | 2026-06-18 22:41 | 66m | WiFi Connectivity | 1.4/5 | 81.9% | Developing | +53.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (5 halluc.) | |
| d2cedc30-6b66-11f1-b… | 2026-06-18 22:41 | 12m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Ownership Gap | ⚠ | ⚠ Flagged (4 halluc., 1 garbled) |
| 910940a6-6b66-11f1-b… | 2026-06-18 22:39 | 31m | WiFi Connectivity | 3.0/5 | 86.1% | Meets / Exceeds | +26.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 3c6cad1c-6b66-11f1-9… | 2026-06-18 22:37 | 28m | WiFi Connectivity | 2.8/5 | 65.0% | Needs Improvement | +9.0 | 2.50 | 5.00 | 2.50 | 2.50 | 5.00 | 2.50 | Partial Resolution | ||
| ef621846-6b64-11f1-9… | 2026-06-18 22:27 | 17m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| e9d75b34-6b64-11f1-9… | 2026-06-18 22:27 | 12m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| fd679624-6b63-11f1-b… | 2026-06-18 22:21 | 16m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 94203f28-6b62-11f1-8… | 2026-06-18 22:10 | 18m | Hardware Fault | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 1.25 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 7610cd22-6b62-11f1-b… | 2026-06-18 22:10 | 13m | WiFi Connectivity | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 50c7e528-6b62-11f1-8… | 2026-06-18 22:09 | 14m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 022a8558-6b60-11f1-8… | 2026-06-18 21:52 | 6m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 9f61e354-6b5e-11f1-8… | 2026-06-18 21:42 | 16m | General Inquiry | 3.6/5 | 0.0% | Needs Improvement | -72.0 | 0.00 | 0.00 | 3.75 | 5.00 | N/A | 3.93 | Unresolved | ⚠ | |
| 8d6850a2-6b5e-11f1-a… | 2026-06-18 21:42 | 80m | Speed/Performance | 2.6/5 | 72.4% | Developing | +20.4 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 52997fe6-6b5e-11f1-8… | 2026-06-18 21:40 | 26m | Router Setup | 3.0/5 | 41.6% | Needs Improvement | -18.4 | 1.25 | 2.81 | 0.00 | 4.29 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| eb8e9b42-6b5d-11f1-a… | 2026-06-18 21:37 | 27m | Hardware Fault | 2.9/5 | 0.0% | Needs Improvement | -58.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| cad8077c-6b5c-11f1-8… | 2026-06-18 21:29 | 5m | General Inquiry | 1.8/5 | 33.3% | Needs Improvement | -2.7 | 0.00 | N/A | 5.00 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 882375c0-6b5b-11f1-8… | 2026-06-18 21:20 | 31m | Parental Controls | 2.9/5 | 55.8% | Needs Improvement | -2.2 | 1.25 | 3.44 | 2.50 | 5.00 | N/A | 3.21 | Unresolved | ||
| cb3d88c4-6b5a-11f1-a… | 2026-06-18 21:15 | 26m | Router Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| bf4c73cc-6b5a-11f1-a… | 2026-06-18 21:14 | 13m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 8db06896-6b5a-11f1-b… | 2026-06-18 21:13 | 8m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ | ⚠ Flagged |
| 6ac18b62-6b5a-11f1-9… | 2026-06-18 21:12 | 20m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 3.12 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| eefab8b4-6b59-11f1-b… | 2026-06-18 21:09 | 67m | Speed/Performance | 1.4/5 | 69.3% | Needs Improvement | +41.4 | 4.06 | 4.06 | 2.50 | 3.57 | N/A | 1.79 | Successful Resolution | ||
| 547a9796-6b59-11f1-8… | 2026-06-18 21:04 | 39m | WiFi Connectivity | 2.8/5 | 48.0% | Needs Improvement | -8.1 | 1.56 | 3.12 | 2.50 | 2.86 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| b60f3dd2-6b58-11f1-b… | 2026-06-18 21:00 | 14m | WiFi Connectivity | 3.5/5 | 100.0% | Meets / Exceeds | +30.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 57d233aa-6b58-11f1-8… | 2026-06-18 20:57 | 5m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| c1653cb4-6b57-11f1-a… | 2026-06-18 20:53 | 111m | Internet/WAN Setup | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.94 | 0.62 | 0.00 | 1.43 | 4.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| a19a0aa0-6b56-11f1-b… | 2026-06-18 20:45 | 7m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 7a775228-6b53-11f1-8… | 2026-06-18 20:22 | 15m | Password/Login | 4.0/5 | 97.6% | Meets / Exceeds | +17.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 28e51832-6b53-11f1-b… | 2026-06-18 20:20 | 7m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 2.19 | 0.00 | 5.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 6d0db56a-6b52-11f1-8… | 2026-06-18 20:15 | 6m | Internet/WAN Setup | 1.1/5 | 17.5% | Needs Improvement | -4.5 | 0.00 | 0.94 | 1.25 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 265f3968-6b52-11f1-b… | 2026-06-18 20:13 | 7m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 8579edb8-6b51-11f1-9… | 2026-06-18 20:08 | 20m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.94 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 52d92320-6b50-11f1-9… | 2026-06-18 20:00 | 8m | WiFi Connectivity | 2.9/5 | 94.1% | Meets / Exceeds | +36.1 | 5.00 | 4.06 | 5.00 | 5.00 | 5.00 | 3.93 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 90d9d0bc-6b4f-11f1-b… | 2026-06-18 19:54 | 23m | Password/Login | 2.8/5 | 28.6% | Needs Improvement | -27.4 | 0.00 | 1.56 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 707570ba-6b4f-11f1-9… | 2026-06-18 19:53 | 7m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 84745d16-6b4e-11f1-b… | 2026-06-18 19:47 | 24m | Internet/WAN Setup | 2.6/5 | 36.4% | Needs Improvement | -15.6 | 0.94 | 3.75 | 3.75 | 1.50 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| d4664c9a-6b4d-11f1-9… | 2026-06-18 19:42 | 52m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.94 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Ownership Gap | ⚠ | ⚠ Flagged |
| c656ec18-6b4d-11f1-b… | 2026-06-18 19:42 | 11m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 10fa3f78-6b4d-11f1-b… | 2026-06-18 19:36 | 17m | Feature Question | 1.6/5 | 39.7% | Needs Improvement | +7.7 | 2.50 | 0.94 | 2.50 | 1.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 48202e6c-6b49-11f1-a… | 2026-06-18 19:09 | 6m | Router Setup | 1.8/5 | 34.6% | Needs Improvement | -1.4 | 0.62 | 1.88 | 1.25 | 3.00 | N/A | 3.57 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c976328c-6b48-11f1-8… | 2026-06-18 19:06 | 41m | WiFi Connectivity | 1.0/5 | 57.8% | Needs Improvement | +37.8 | 2.19 | 3.44 | 1.25 | 5.00 | 5.00 | 1.07 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| be1c94a0-6b46-11f1-8… | 2026-06-18 18:51 | 44m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 4.06 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ | ⚠ Flagged (1 garbled) |
| 974ccae8-6b46-11f1-a… | 2026-06-18 18:50 | 14m | Internet/WAN Setup | 2.8/5 | 43.5% | Needs Improvement | -12.4 | 1.56 | 2.81 | 2.50 | 2.50 | N/A | 1.79 | Partial Resolution | ||
| 8dd98488-6b46-11f1-9… | 2026-06-18 18:50 | 13m | Internet/WAN Setup | 4.0/5 | 87.5% | Meets / Exceeds | +7.5 | 3.12 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 2f953304-6b46-11f1-9… | 2026-06-18 18:47 | 7m | Password/Login | 2.8/5 | 41.5% | Needs Improvement | -14.5 | 0.00 | 0.94 | 5.00 | 5.00 | N/A | 1.79 | Unresolved | ||
| f9c2b7d8-6b45-11f1-8… | 2026-06-18 18:46 | 8m | General Inquiry | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| c96dea12-6b45-11f1-9… | 2026-06-18 18:44 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 2.50 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| c0e7caca-6b45-11f1-8… | 2026-06-18 18:44 | 8m | Guest Network | 2.8/5 | 42.5% | Needs Improvement | -13.5 | 0.62 | 2.50 | 3.75 | 2.50 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 91d15fda-6b45-11f1-8… | 2026-06-18 18:43 | 9m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 7fdd8a48-6b44-11f1-a… | 2026-06-18 18:35 | 11m | Feature Question | 2.9/5 | 24.8% | Needs Improvement | -33.2 | 0.62 | 1.88 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| 78a6bef8-6b43-11f1-8… | 2026-06-18 18:28 | 13m | Password/Login | 3.4/5 | 81.5% | Developing | +13.4 | 4.06 | 5.00 | 2.50 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| ee474a90-6b40-11f1-8… | 2026-06-18 18:10 | 8m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 2b8359f4-6b40-11f1-a… | 2026-06-18 18:04 | 16m | Hardware Fault | 2.8/5 | 9.2% | Needs Improvement | -46.8 | 0.62 | 0.00 | 0.00 | 1.50 | N/A | 0.00 | Unresolved | ||
| 00621fd2-6b3e-11f1-a… | 2026-06-18 17:49 | 8m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ⚠ | ⚠ Flagged |
| f39865d6-6b3d-11f1-b… | 2026-06-18 17:48 | 10m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 64e7ab36-6b3c-11f1-9… | 2026-06-18 17:37 | 6m | Hardware Fault | 1.7/5 | 17.3% | Needs Improvement | -16.7 | 0.00 | 0.94 | 2.50 | 0.00 | N/A | 2.14 | Unresolved | ||
| b8f3693c-6b3b-11f1-a… | 2026-06-18 17:32 | 18m | WiFi Connectivity | 2.8/5 | 54.3% | Needs Improvement | -1.7 | 1.56 | 2.81 | 3.75 | 4.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (2 halluc.) | |
| c40b7da6-6b3a-11f1-8… | 2026-06-18 17:25 | 6m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 08b8dd02-6b38-11f1-9… | 2026-06-18 17:06 | 67m | Internet/WAN Setup | 1.4/5 | 18.5% | Needs Improvement | -9.5 | 1.56 | 0.94 | 0.00 | 1.79 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (5 halluc.) | |
| 84730c3e-6b37-11f1-b… | 2026-06-18 17:02 | 14m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 1.56 | 2.19 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 002276a2-6b34-11f1-b… | 2026-06-18 16:37 | 8m | Password/Login | 3.4/5 | 83.5% | Developing | +15.5 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 38c171a8-6b33-11f1-9… | 2026-06-18 16:31 | 8m | Internet/WAN Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.94 | 0.94 | 3.75 | 1.50 | N/A | 0.00 | Unresolved | ⚠ | |
| b10915ae-6b32-11f1-8… | 2026-06-18 16:28 | 26m | Feature Question | 2.2/5 | 72.4% | Developing | +28.4 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 98983744-6b31-11f1-a… | 2026-06-18 16:20 | 18m | WiFi Connectivity | 2.8/5 | 77.8% | Developing | +21.8 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| fcaa6c44-6b30-11f1-a… | 2026-06-18 16:15 | 20m | Password/Login | 1.8/5 | 41.9% | Needs Improvement | +5.9 | 1.56 | 3.12 | 2.50 | 2.50 | 0.00 | 2.50 | Ownership Gap | ||
| b4b9a800-6b30-11f1-a… | 2026-06-18 16:13 | 5m | Feature Question | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 4e10133c-6b30-11f1-9… | 2026-06-18 16:11 | 38m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.94 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Partial Resolution | ⚠ | ⚠ Flagged |
| 7d7130e4-6b2f-11f1-b… | 2026-06-18 16:05 | 10m | Speed/Performance | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| d95010ac-6b2e-11f1-8… | 2026-06-18 16:00 | 22m | Internet/WAN Setup | 1.5/5 | 18.8% | Needs Improvement | -11.2 | 1.56 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (6 halluc., 1 garbled) | |
| 7a0f2970-6b2e-11f1-9… | 2026-06-18 15:57 | 11m | Password/Login | 4.5/5 | 100.0% | Meets / Exceeds | +10.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 9c3215f0-6b2c-11f1-9… | 2026-06-18 15:44 | 8m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 7a10d728-6b2b-11f1-b… | 2026-06-18 15:36 | 8m | Feature Question | 1.0/5 | 72.6% | Developing | +52.6 | 3.12 | 3.12 | 3.75 | 4.29 | N/A | 5.00 | Partial Resolution | ||
| 6c6359d4-6b2b-11f1-9… | 2026-06-18 15:36 | 49m | Router Setup | 2.8/5 | 20.4% | Needs Improvement | -35.5 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| d8e3d3b0-6b29-11f1-8… | 2026-06-18 15:24 | 47m | WiFi Connectivity | 2.8/5 | 89.1% | Meets / Exceeds | +33.1 | 5.00 | 3.44 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| b500cc06-6b28-11f1-8… | 2026-06-18 15:16 | 14m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 4.06 | 2.50 | 3.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 3532bade-6b28-11f1-8… | 2026-06-18 15:13 | 9m | WiFi Connectivity | 2.9/5 | 58.1% | Needs Improvement | +0.1 | 2.19 | 4.06 | 3.75 | 2.50 | 5.00 | 0.00 | Partial Resolution | ||
| c1149596-6b27-11f1-9… | 2026-06-18 15:09 | 15m | WiFi Connectivity | 3.1/5 | 89.3% | Meets / Exceeds | +27.3 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| b7e94d18-6b27-11f1-9… | 2026-06-18 15:09 | 5m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| d1a3030e-6b25-11f1-9… | 2026-06-18 14:56 | 39m | WiFi Connectivity | 2.0/5 | 63.6% | Needs Improvement | +23.6 | 4.06 | 3.12 | 2.50 | 4.29 | N/A | 0.00 | Successful Resolution | ||
| 1809498a-6b25-11f1-b… | 2026-06-18 14:50 | 6m | Router Setup | 2.8/5 | 61.1% | Needs Improvement | +5.1 | 1.25 | 3.12 | 5.00 | 5.00 | N/A | 2.50 | Unresolved | ||
| 8ebb934a-6b24-11f1-8… | 2026-06-18 14:46 | 18m | Router Setup | 2.8/5 | 19.9% | Needs Improvement | -36.1 | 0.00 | 0.94 | 2.50 | 1.50 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 25789406-6b23-11f1-a… | 2026-06-18 14:36 | 12m | Firmware Update | 2.9/5 | 32.3% | Needs Improvement | -25.7 | 0.00 | 1.88 | 3.75 | 0.00 | 5.00 | 1.79 | Unresolved | ||
| 6354ff18-6b22-11f1-9… | 2026-06-18 14:31 | 29m | Internet/WAN Setup | 4.3/5 | 88.5% | Meets / Exceeds | +2.5 | 4.06 | 4.06 | 5.00 | 4.29 | 5.00 | 5.00 | Successful Resolution | ||
| 71ce9adc-6b21-11f1-a… | 2026-06-18 14:24 | 5m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 384639be-6b1c-11f1-9… | 2026-06-18 13:47 | 21m | WiFi Connectivity | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 1.25 | 1.79 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 halluc.) |
| d1d30f92-6b19-11f1-9… | 2026-06-18 13:30 | 57m | WiFi Connectivity | 1.0/5 | 100.0% | Meets / Exceeds | +80.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (7 halluc.) | |
| 0b089ce4-6b17-11f1-8… | 2026-06-18 13:10 | 7m | Router Setup | 2.9/5 | 35.1% | Needs Improvement | -22.9 | 1.25 | 2.50 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ||
| baf77988-6b10-11f1-9… | 2026-06-18 12:25 | 7m | Router Setup | 2.8/5 | 49.3% | Needs Improvement | -6.7 | 1.56 | 2.81 | 3.75 | 2.50 | N/A | 2.50 | Unresolved | ||
| b7b4b394-6b01-11f1-a… | 2026-06-18 10:37 | 20m | Hardware Fault | 1.0/5 | 33.5% | Needs Improvement | +13.5 | 1.56 | 2.81 | 2.50 | 1.79 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 53e01424-6aef-11f1-9… | 2026-06-18 08:25 | 22m | WiFi Connectivity | 3.6/5 | 95.8% | Meets / Exceeds | +23.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 16d0abf4-6ac0-11f1-8… | 2026-06-18 02:47 | 28m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| aac9c25c-6abe-11f1-9… | 2026-06-18 02:37 | 41m | Router Setup | 2.9/5 | 80.2% | Developing | +22.2 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 2fd0a4ec-6ab6-11f1-8… | 2026-06-18 01:36 | 28m | Internet/WAN Setup | 2.8/5 | 56.2% | Needs Improvement | +0.2 | 2.19 | 3.44 | 3.75 | 2.50 | N/A | 2.50 | Unresolved | ||
| 841e2022-6ab3-11f1-9… | 2026-06-18 01:17 | 29m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 4.06 | 2.50 | 1.50 | N/A | 0.00 | Ownership Gap | ⚠ | ⚠ Flagged (7 halluc.) |
| 124e857c-6ab3-11f1-b… | 2026-06-18 01:14 | 10m | Internet/WAN Setup | 1.8/5 | 8.3% | Needs Improvement | -27.7 | 0.62 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 514c9b92-6aae-11f1-8… | 2026-06-18 00:40 | 8m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 76d1dd52-6aac-11f1-a… | 2026-06-18 00:27 | 21m | WiFi Connectivity | 1.8/5 | 52.1% | Needs Improvement | +16.1 | 1.56 | 2.50 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 3afcaa8c-6aac-11f1-a… | 2026-06-18 00:25 | 70m | Hardware Fault | 2.8/5 | 51.1% | Needs Improvement | -4.9 | 2.19 | 1.88 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 8397e21e-6aa9-11f1-9… | 2026-06-18 00:06 | 42m | Password/Login | 2.8/5 | 73.4% | Developing | +17.4 | 5.00 | 2.50 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 6701e014-6aa9-11f1-b… | 2026-06-18 00:05 | 104m | Router Setup | 1.0/5 | 81.2% | Developing | +61.2 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (11 halluc., 5 garbled) | |
| 7b35c7fa-6aa7-11f1-b… | 2026-06-17 23:51 | 5m | WiFi Connectivity | 2.8/5 | 36.2% | Needs Improvement | -19.8 | 1.25 | 1.88 | 1.25 | 2.50 | 5.00 | 0.00 | Unresolved | ||
| ecedf9c4-6aa4-11f1-8… | 2026-06-17 23:33 | 55m | Firmware Update | 4.5/5 | 81.2% | Developing | -8.8 | 5.00 | 3.12 | 3.75 | 3.57 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 54fe2f86-6aa3-11f1-9… | 2026-06-17 23:21 | 25m | Router Setup | 2.8/5 | 43.7% | Needs Improvement | -12.3 | 0.00 | 4.06 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ||
| 26989c9e-6aa3-11f1-9… | 2026-06-17 23:20 | 15m | Hardware Fault | 2.8/5 | 37.4% | Needs Improvement | -18.6 | 1.56 | 0.00 | 3.75 | 1.50 | N/A | 4.29 | Partial Resolution | ||
| bfd9b9a8-6aa1-11f1-8… | 2026-06-17 23:10 | 12m | Password/Login | 2.9/5 | 30.6% | Needs Improvement | -27.4 | 0.94 | 2.81 | 1.25 | 0.00 | 5.00 | 0.00 | Ownership Gap | ||
| 551cc3f8-6aa1-11f1-b… | 2026-06-17 23:07 | 17m | Internet/WAN Setup | 1.4/5 | 38.4% | Needs Improvement | +10.4 | 0.94 | 1.88 | 1.25 | 4.00 | N/A | 2.86 | Unresolved | ||
| a3d5ddd2-6aa0-11f1-9… | 2026-06-17 23:02 | 51m | WiFi Connectivity | 2.8/5 | 91.9% | Meets / Exceeds | +35.9 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 8389aac2-6aa0-11f1-8… | 2026-06-17 23:01 | 8m | WiFi Connectivity | 1.6/5 | 59.8% | Needs Improvement | +27.8 | 0.00 | 2.81 | 5.00 | 5.00 | 5.00 | 4.29 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 7f20a074-6a9d-11f1-8… | 2026-06-17 22:40 | 25m | Access Point Mode | 3.7/5 | 100.0% | Meets / Exceeds | +26.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| ea468c5c-6a9c-11f1-9… | 2026-06-17 22:36 | 45m | Router Setup | 1.0/5 | 68.8% | Needs Improvement | +48.8 | 4.06 | 1.56 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| ed0aee6e-6a98-11f1-8… | 2026-06-17 22:07 | 20m | Feature Question | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 3.75 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (4 halluc.) |
| aa57c8b2-6a98-11f1-8… | 2026-06-17 22:05 | 25m | Router Setup | 3.5/5 | 0.0% | Needs Improvement | -70.0 | 3.44 | 2.19 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ | ⚠ Flagged (2 halluc.) |
| 5c9a3cfa-6a97-11f1-a… | 2026-06-17 21:56 | 7m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 3e9e9926-6a97-11f1-8… | 2026-06-17 21:55 | 51m | Router Setup | 2.8/5 | 85.2% | Meets / Exceeds | +29.2 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 37a01690-6a97-11f1-b… | 2026-06-17 21:55 | 65m | WiFi Connectivity | 1.0/5 | 95.8% | Meets / Exceeds | +75.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 2b85755e-6a96-11f1-8… | 2026-06-17 21:47 | 7m | Router Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| b7f496d0-6a93-11f1-b… | 2026-06-17 21:30 | 10m | Internet/WAN Setup | 2.6/5 | 11.5% | Needs Improvement | -40.5 | 0.94 | 0.94 | 0.00 | 0.71 | 0.00 | 0.00 | Ownership Gap | ||
| 16bd924a-6a92-11f1-9… | 2026-06-17 21:18 | 6m | Firmware Update | 3.2/5 | 64.8% | Needs Improvement | +0.8 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| 156bfbd4-6a92-11f1-b… | 2026-06-17 21:18 | 13m | Feature Question | 3.3/5 | 89.6% | Meets / Exceeds | +23.6 | 4.06 | 5.00 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| fedad05c-6a91-11f1-a… | 2026-06-17 21:17 | 14m | Hardware Fault | 2.8/5 | 13.2% | Needs Improvement | -42.8 | 0.00 | 0.94 | 0.00 | 2.00 | N/A | 1.07 | Unresolved | ||
| 55faf2be-6a91-11f1-9… | 2026-06-17 21:13 | 9m | Account/Billing | 1.1/5 | 37.1% | Needs Improvement | +15.1 | 0.62 | 0.00 | 2.50 | 5.00 | N/A | 3.57 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 330c6d10-6a90-11f1-9… | 2026-06-17 21:04 | 16m | WiFi Connectivity | 1.6/5 | 41.0% | Needs Improvement | +9.0 | 1.56 | 3.44 | 1.25 | 4.00 | 0.00 | 1.07 | Partial Resolution | ||
| 91f98e76-6a8f-11f1-a… | 2026-06-17 21:00 | 31m | Speed/Performance | 2.8/5 | 77.3% | Developing | +21.3 | 3.44 | 4.06 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged | |
| 80714e6a-6a8e-11f1-8… | 2026-06-17 20:52 | 10m | Hardware Fault | 1.0/5 | 35.4% | Needs Improvement | +15.4 | 0.94 | 0.94 | 2.50 | 5.00 | N/A | 0.00 | Partial Resolution | ||
| 63652760-6a8e-11f1-8… | 2026-06-17 20:52 | 7m | Feature Question | 3.2/5 | 31.2% | Needs Improvement | -32.8 | 2.19 | 2.81 | 1.25 | 0.00 | N/A | 0.00 | Ownership Gap | ||
| ef7b3010-6a8d-11f1-9… | 2026-06-17 20:48 | 7m | Router Setup | 2.9/5 | 51.4% | Needs Improvement | -6.6 | 1.25 | 4.06 | 2.50 | 5.00 | N/A | 0.00 | Unresolved | ||
| bc567226-6a8d-11f1-8… | 2026-06-17 20:47 | 19m | Internet/WAN Setup | 2.5/5 | 67.6% | Needs Improvement | +17.6 | 2.19 | 4.06 | 3.75 | 4.00 | 5.00 | 2.50 | Partial Resolution | ||
| 4edf6276-6a8c-11f1-9… | 2026-06-17 20:37 | 52m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.94 | 0.94 | 0.00 | 2.14 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 4c096e5c-6a8c-11f1-9… | 2026-06-17 20:37 | 20m | Hardware Fault | 2.8/5 | 32.1% | Needs Improvement | -23.9 | 0.62 | 3.12 | 0.00 | 3.50 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| ab55c258-6a8b-11f1-9… | 2026-06-17 20:32 | 47m | WiFi Connectivity | 3.0/5 | 97.6% | Meets / Exceeds | +37.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 6a6e53e6-6a8a-11f1-a… | 2026-06-17 20:23 | 9m | Escalation Request | 2.8/5 | 39.7% | Needs Improvement | -16.3 | 1.00 | N/A | 3.75 | 1.50 | 0.00 | 5.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 121a0ce4-6a8a-11f1-8… | 2026-06-17 20:21 | 7m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| f997c468-6a89-11f1-9… | 2026-06-17 20:20 | 7m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 9d97a412-6a89-11f1-9… | 2026-06-17 20:17 | 12m | Internet/WAN Setup | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.94 | 3.12 | 1.25 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 69c3f224-6a86-11f1-9… | 2026-06-17 19:54 | 19m | Internet/WAN Setup | 2.8/5 | 68.0% | Needs Improvement | +12.0 | 2.19 | 4.06 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 2064614a-6a86-11f1-8… | 2026-06-17 19:52 | 15m | Speed/Performance | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 2 garbled) |
| a526b262-6a85-11f1-9… | 2026-06-17 19:49 | 13m | Router Setup | 1.0/5 | 56.4% | Needs Improvement | +36.4 | 3.12 | 3.12 | 2.50 | 4.00 | N/A | 0.00 | Partial Resolution | ||
| 98de9fe8-6a84-11f1-8… | 2026-06-17 19:41 | 39m | WiFi Connectivity | 2.0/5 | 21.9% | Needs Improvement | -18.1 | 0.94 | 0.94 | 2.50 | 1.00 | 1.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 7755afba-6a84-11f1-a… | 2026-06-17 19:40 | 29m | WiFi Connectivity | 2.8/5 | 87.7% | Meets / Exceeds | +31.7 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 3b9ddc20-6a81-11f1-a… | 2026-06-17 19:17 | 23m | Hardware Fault | 1.8/5 | 43.3% | Needs Improvement | +7.3 | 0.94 | 0.94 | 2.50 | 4.29 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (1 halluc., 1 garbled) | |
| 2fabb13a-6a81-11f1-8… | 2026-06-17 19:17 | 73m | WiFi Connectivity | 2.8/5 | 53.6% | Needs Improvement | -2.4 | 2.50 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ||
| e2eb2826-6a80-11f1-8… | 2026-06-17 19:15 | 61m | Router Setup | 2.3/5 | 34.2% | Needs Improvement | -11.8 | 1.56 | 1.56 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (6 halluc., 4 garbled) | |
| 55de4684-6a80-11f1-a… | 2026-06-17 19:11 | 9m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| f419aede-6a7f-11f1-8… | 2026-06-17 19:08 | 8m | Router Setup | 3.8/5 | 76.9% | Developing | +0.9 | 2.19 | 3.44 | 5.00 | 5.00 | 5.00 | 5.00 | Partial Resolution | ||
| df1a9236-6a7b-11f1-a… | 2026-06-17 18:39 | 5m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 4b18677a-6a7b-11f1-b… | 2026-06-17 18:35 | 9m | WiFi Connectivity | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 2.50 | 2.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 4a757ba0-6a7b-11f1-b… | 2026-06-17 18:35 | 7m | WiFi Connectivity | 1.0/5 | 60.6% | Needs Improvement | +40.6 | 2.19 | 2.19 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| d59c299c-6a79-11f1-9… | 2026-06-17 18:24 | 6m | Internet/WAN Setup | 2.2/5 | 61.7% | Needs Improvement | +17.7 | 2.19 | 2.19 | 3.75 | 5.00 | 5.00 | 1.79 | Partial Resolution | ||
| 0446a26e-6a79-11f1-9… | 2026-06-17 18:19 | 27m | WiFi Connectivity | 2.8/5 | 76.2% | Developing | +20.2 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ||
| f2307cf0-6a76-11f1-8… | 2026-06-17 18:04 | 14m | Internet/WAN Setup | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.94 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ⚠ | |
| 086a724c-6a76-11f1-9… | 2026-06-17 17:57 | 5m | WiFi Connectivity | 2.8/5 | 70.1% | Developing | +14.1 | 2.19 | 3.44 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| d812fb28-6a75-11f1-b… | 2026-06-17 17:56 | 8m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 4.06 | 3.12 | 5.00 | 5.00 | 5.00 | 3.93 | Ownership Gap | ⚠ | ⚠ Flagged (1 garbled) |
| 65a8268a-6a75-11f1-a… | 2026-06-17 17:53 | 55m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.94 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 041f85e4-6a74-11f1-b… | 2026-06-17 17:43 | 5m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | |
| e486df02-6a73-11f1-b… | 2026-06-17 17:42 | 10m | Port Forwarding | 2.8/5 | 11.7% | Needs Improvement | -44.3 | 0.62 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 2e6d348c-6a73-11f1-9… | 2026-06-17 17:37 | 6m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 2.81 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| be5089c0-6a71-11f1-a… | 2026-06-17 17:26 | 21m | WiFi Connectivity | 2.8/5 | 41.6% | Needs Improvement | -14.4 | 0.94 | 2.19 | 2.50 | 4.00 | N/A | 1.79 | Ownership Gap | ||
| b0052204-6a71-11f1-b… | 2026-06-17 17:26 | 40m | WiFi Connectivity | 2.8/5 | 82.8% | Developing | +26.8 | 5.00 | 4.06 | 3.75 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| a6c09ab6-6a71-11f1-9… | 2026-06-17 17:26 | 62m | Internet/WAN Setup | 1.0/5 | 88.5% | Meets / Exceeds | +68.5 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 12bef5e8-6a70-11f1-b… | 2026-06-17 17:15 | 23m | WiFi Connectivity | 2.8/5 | 10.7% | Needs Improvement | -45.3 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ||
| 155eb85c-6a6f-11f1-8… | 2026-06-17 17:07 | 18m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 1.88 | 3.75 | 3.50 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 3a7afaf2-6a6e-11f1-b… | 2026-06-17 17:01 | 42m | Router Setup | 2.8/5 | 55.0% | Needs Improvement | -1.1 | 2.19 | 2.19 | 2.50 | 4.00 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 5634f56a-6a6c-11f1-9… | 2026-06-17 16:48 | 37m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 1.25 | 4.06 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 8dd87628-6a6b-11f1-b… | 2026-06-17 16:42 | 10m | Password/Login | 3.2/5 | 0.0% | Needs Improvement | -64.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| fc6396e2-6a69-11f1-b… | 2026-06-17 16:31 | 31m | Router Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 28aa35b4-6a68-11f1-8… | 2026-06-17 16:18 | 13m | Hardware Fault | 1.4/5 | 48.4% | Needs Improvement | +20.4 | 2.19 | 0.94 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ||
| d25b7dda-6a67-11f1-8… | 2026-06-17 16:15 | 11m | WiFi Connectivity | 2.8/5 | 27.2% | Needs Improvement | -28.8 | 0.94 | 1.88 | 2.50 | 1.00 | 0.00 | 1.79 | Unresolved | ||
| 84e9b8dc-6a67-11f1-8… | 2026-06-17 16:13 | 12m | Guest Network | 1.0/5 | 31.8% | Needs Improvement | +11.8 | 0.94 | 4.06 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ||
| 96c016ee-6a64-11f1-a… | 2026-06-17 15:52 | 11m | Password/Login | 2.8/5 | 52.0% | Needs Improvement | -4.0 | 1.88 | 1.88 | 2.50 | 4.00 | N/A | 4.29 | Successful Resolution | ||
| f6e21168-6a63-11f1-9… | 2026-06-17 15:48 | 11m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | |
| b81e7b3e-6a62-11f1-8… | 2026-06-17 15:39 | 66m | WiFi Connectivity | 1.0/5 | 90.1% | Meets / Exceeds | +70.1 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| a44f3ab2-6a62-11f1-9… | 2026-06-17 15:38 | 10m | Feature Question | 4.0/5 | 47.0% | Needs Improvement | -33.0 | 0.00 | 0.94 | 5.00 | 5.00 | N/A | 4.29 | Unresolved | ||
| eac2f44a-6a60-11f1-9… | 2026-06-17 15:26 | 14m | Router Setup | 2.8/5 | 45.6% | Needs Improvement | -10.4 | 0.94 | 1.25 | 3.75 | 4.00 | N/A | 3.57 | Partial Resolution | ||
| d7920f78-6a60-11f1-9… | 2026-06-17 15:25 | 6m | Internet/WAN Setup | 3.5/5 | 44.2% | Needs Improvement | -25.8 | 0.62 | 1.88 | 2.50 | 3.50 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| 4d9ceee4-6a5d-11f1-9… | 2026-06-17 15:00 | 5m | WiFi Connectivity | 2.4/5 | 2.1% | Needs Improvement | -45.9 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 467c119e-6a5d-11f1-b… | 2026-06-17 15:00 | 16m | Password/Login | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.94 | 0.94 | 3.75 | 2.50 | N/A | 0.00 | Partial Resolution | ⚠ | |
| 0b053a1a-6a5c-11f1-8… | 2026-06-17 14:51 | 8m | Router Setup | 2.7/5 | 59.9% | Needs Improvement | +5.9 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ||
| ef100948-6a5b-11f1-8… | 2026-06-17 14:50 | 6m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| d6db8eca-6a5a-11f1-8… | 2026-06-17 14:43 | 7m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| b1bb431a-6a5a-11f1-8… | 2026-06-17 14:41 | 12m | Off-Topic | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged (6 halluc.) | |
| a0741dc0-6a5a-11f1-a… | 2026-06-17 14:41 | 9m | Password/Login | 2.2/5 | 84.5% | Developing | +40.5 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 355c2bc2-6a5a-11f1-a… | 2026-06-17 14:38 | 19m | Router Setup | 2.8/5 | 14.6% | Needs Improvement | -41.4 | 0.94 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 3479b23e-6a59-11f1-9… | 2026-06-17 14:31 | 19m | Password/Login | 3.3/5 | 81.0% | Developing | +15.1 | 4.06 | 2.50 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| afa39084-6a58-11f1-b… | 2026-06-17 14:27 | 11m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 226ad696-6a58-11f1-8… | 2026-06-17 14:23 | 36m | Access Point Mode | 1.8/5 | 48.5% | Needs Improvement | +12.5 | 2.19 | 2.19 | 1.25 | 3.57 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 854f7128-6a57-11f1-9… | 2026-06-17 14:19 | 9m | Feature Question | 2.2/5 | 69.1% | Needs Improvement | +25.1 | 3.12 | 2.50 | 3.75 | 4.00 | 5.00 | 3.57 | Successful Resolution | ||
| 8f350a7a-6a54-11f1-a… | 2026-06-17 13:58 | 10m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 1f17f16c-6a54-11f1-8… | 2026-06-17 13:54 | 13m | Feature Question | 1.0/5 | 48.2% | Needs Improvement | +28.2 | 1.56 | 3.12 | 2.50 | 3.00 | N/A | 2.50 | Partial Resolution | ||
| 09153410-6a54-11f1-b… | 2026-06-17 13:54 | 7m | Router Setup | 2.8/5 | 27.8% | Needs Improvement | -28.2 | 0.00 | 2.50 | 2.50 | 2.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 271253f4-6a53-11f1-8… | 2026-06-17 13:47 | 24m | WiFi Connectivity | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 6b0c2c9e-6a51-11f1-b… | 2026-06-17 13:35 | 13m | Router Setup | 1.8/5 | 62.2% | Needs Improvement | +26.2 | 2.19 | 2.19 | 3.75 | 5.00 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| d5ce495c-6a4e-11f1-a… | 2026-06-17 13:17 | 39m | WiFi Connectivity | 4.0/5 | 76.9% | Developing | -3.1 | 3.44 | 2.50 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 72730834-6a4e-11f1-8… | 2026-06-17 13:14 | 10m | Speed/Performance | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| b77e142a-6a4c-11f1-8… | 2026-06-17 13:01 | 9m | Internet/WAN Setup | 2.8/5 | 49.2% | Needs Improvement | -6.8 | 2.19 | 2.81 | 3.75 | 0.00 | 5.00 | 1.79 | Unresolved | ||
| 786b1422-6a4c-11f1-a… | 2026-06-17 13:00 | 17m | WiFi Connectivity | 2.6/5 | 40.2% | Needs Improvement | -11.8 | 0.94 | 1.88 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ||
| f05edbc8-6a4a-11f1-9… | 2026-06-17 12:49 | 10m | WiFi Connectivity | 1.3/5 | 57.8% | Needs Improvement | +31.8 | 2.19 | 2.50 | 3.75 | 4.00 | 5.00 | 0.71 | Partial Resolution | ||
| 8d91ad50-6a44-11f1-9… | 2026-06-17 12:03 | 7m | WiFi Connectivity | 2.1/5 | 83.7% | Developing | +41.7 | 4.06 | 4.38 | 5.00 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 163e3c2c-6a27-11f1-9… | 2026-06-17 08:32 | 7m | Password/Login | 4.9/5 | 93.5% | Meets / Exceeds | -4.5 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 125fd240-69f1-11f1-b… | 2026-06-17 02:05 | 13m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 19631d0a-69f0-11f1-b… | 2026-06-17 01:58 | 67m | WiFi Connectivity | 2.6/5 | 88.9% | Meets / Exceeds | +36.9 | 5.00 | 5.00 | 2.50 | 4.29 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (7 halluc., 1 garbled) | |
| f502eff0-69ed-11f1-9… | 2026-06-17 01:43 | 11m | Speed/Performance | 2.8/5 | 35.9% | Needs Improvement | -20.1 | 0.00 | 0.94 | 3.75 | 1.50 | 5.00 | 3.21 | Unresolved | ||
| 8ab066dc-69ed-11f1-a… | 2026-06-17 01:40 | 63m | Router Setup | 3.1/5 | 94.8% | Meets / Exceeds | +32.8 | 5.00 | 4.06 | 5.00 | 5.00 | 5.00 | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 11d1be2a-69eb-11f1-b… | 2026-06-17 01:22 | 16m | Feature Question | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 1d427936-69e9-11f1-8… | 2026-06-17 01:08 | 22m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 3cdffc1a-69e8-11f1-b… | 2026-06-17 01:02 | 82m | Internet/WAN Setup | 2.8/5 | 55.9% | Needs Improvement | -0.1 | 4.06 | 1.56 | 2.50 | 2.86 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 816831d2-69e7-11f1-8… | 2026-06-17 00:57 | 65m | WiFi Connectivity | 1.4/5 | 70.7% | Developing | +42.7 | 4.06 | 3.12 | 2.50 | 4.29 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 5350d362-69e7-11f1-8… | 2026-06-17 00:56 | 17m | Off-Topic | 1.8/5 | 55.0% | Needs Improvement | +19.0 | N/A | N/A | 2.50 | 2.50 | N/A | 3.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 16872ba2-69e7-11f1-9… | 2026-06-17 00:54 | 16m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 3e6fcd34-69e4-11f1-b… | 2026-06-17 00:34 | 25m | WiFi Connectivity | 1.6/5 | 49.3% | Needs Improvement | +17.3 | 1.56 | 1.88 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ||
| 12ea2ba0-69e4-11f1-a… | 2026-06-17 00:32 | 40m | Internet/WAN Setup | 3.6/5 | 92.7% | Meets / Exceeds | +20.7 | 4.38 | 5.00 | 5.00 | 5.00 | 5.00 | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 7fc62716-69e3-11f1-8… | 2026-06-17 00:28 | 16m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 5bf39612-69e2-11f1-a… | 2026-06-17 00:20 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| e2659da4-69e1-11f1-b… | 2026-06-17 00:17 | 22m | WiFi Connectivity | 2.2/5 | 40.8% | Needs Improvement | -3.2 | 2.19 | 3.12 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 61717d7c-69e0-11f1-b… | 2026-06-17 00:06 | 35m | Internet/WAN Setup | 1.0/5 | 92.2% | Meets / Exceeds | +72.2 | 4.06 | 5.00 | 5.00 | 5.00 | 5.00 | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 0f635d2a-69e0-11f1-b… | 2026-06-17 00:04 | 15m | Router Setup | 2.8/5 | 81.9% | Developing | +25.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| eb1eb79a-69dd-11f1-b… | 2026-06-16 23:48 | 6m | WiFi Connectivity | 2.8/5 | 89.3% | Meets / Exceeds | +33.3 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 4739dd0a-69db-11f1-9… | 2026-06-16 23:29 | 19m | Internet/WAN Setup | 2.8/5 | 24.8% | Needs Improvement | -31.2 | 0.62 | 1.88 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| 6673ad3c-69da-11f1-8… | 2026-06-16 23:23 | 12m | Internet/WAN Setup | 2.8/5 | 31.2% | Needs Improvement | -24.8 | 0.94 | 2.81 | 3.75 | 0.00 | N/A | 0.00 | Ownership Gap | ||
| 629b6dae-69d9-11f1-b… | 2026-06-16 23:16 | 12m | General Inquiry | 1.8/5 | 50.0% | Needs Improvement | +14.0 | N/A | N/A | 2.50 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| d7b15696-69d7-11f1-a… | 2026-06-16 23:05 | 78m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.94 | 2.81 | 1.25 | 0.71 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc., 1 garbled) |
| bcebdeee-69d7-11f1-a… | 2026-06-16 23:04 | 13m | WiFi Connectivity | 2.4/5 | 15.8% | Needs Improvement | -32.2 | 0.00 | 1.88 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ||
| 334e4384-69d7-11f1-b… | 2026-06-16 23:00 | 71m | Internet/WAN Setup | 2.7/5 | 78.6% | Developing | +24.6 | 5.00 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ||
| e662e7c8-69d6-11f1-b… | 2026-06-16 22:58 | 46m | WiFi Connectivity | 2.8/5 | 74.4% | Developing | +18.4 | 3.44 | 4.06 | 2.50 | 5.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| d4ba2f5a-69d5-11f1-8… | 2026-06-16 22:50 | 8m | Speed/Performance | 2.8/5 | 47.4% | Needs Improvement | -8.6 | 0.00 | 2.50 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ||
| cc0c33f4-69d4-11f1-b… | 2026-06-16 22:43 | 67m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 0.94 | 0.00 | 3.50 | 5.00 | 0.00 | Appropriate Escalation | ⚠ | ⚠ Flagged (1 halluc.) |
| 3a36d646-69d4-11f1-a… | 2026-06-16 22:39 | 8m | Hardware Fault | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 9e3713ce-69d2-11f1-b… | 2026-06-16 22:27 | 11m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ⚠ | |
| bd170606-69d1-11f1-8… | 2026-06-16 22:21 | 44m | WiFi Connectivity | 1.4/5 | 65.7% | Needs Improvement | +37.7 | 3.12 | 3.44 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 509e4368-69d1-11f1-a… | 2026-06-16 22:18 | 8m | WiFi Connectivity | 2.8/5 | 21.6% | Needs Improvement | -34.5 | 0.00 | 0.94 | 2.50 | 2.00 | N/A | 1.07 | Unresolved | ||
| 6233778e-69d0-11f1-a… | 2026-06-16 22:11 | 6m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.62 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| b55e8db4-69cf-11f1-a… | 2026-06-16 22:07 | 8m | Speed/Performance | 3.2/5 | 64.9% | Needs Improvement | +0.9 | 3.12 | 2.50 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| f2aa7e22-69ce-11f1-b… | 2026-06-16 22:01 | 8m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 1.56 | 1.25 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 36494174-69cd-11f1-b… | 2026-06-16 21:49 | 17m | WiFi Connectivity | 1.6/5 | 67.7% | Needs Improvement | +35.7 | 3.12 | 2.19 | 3.75 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 9ad6c7ac-69cc-11f1-b… | 2026-06-16 21:44 | 9m | WiFi Connectivity | 2.3/5 | 43.5% | Needs Improvement | -2.5 | 1.56 | 2.81 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 15ae9dd4-69cc-11f1-9… | 2026-06-16 21:41 | 8m | WiFi Connectivity | 3.2/5 | 30.6% | Needs Improvement | -33.4 | 0.00 | 4.06 | 3.75 | 0.00 | N/A | 0.00 | Unresolved | ||
| fd55131c-69cb-11f1-8… | 2026-06-16 21:40 | 16m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.94 | 0.62 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 9d4f941a-69cb-11f1-b… | 2026-06-16 21:37 | 14m | Router Setup | 3.1/5 | 91.9% | Meets / Exceeds | +29.9 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| c82c41c0-69ca-11f1-9… | 2026-06-16 21:31 | 7m | Hardware Fault | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 halluc.) |
| 55ff44a8-69ca-11f1-a… | 2026-06-16 21:28 | 7m | Internet/WAN Setup | 2.8/5 | 24.8% | Needs Improvement | -31.2 | 0.00 | 1.88 | 3.75 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged | |
| e538f9c6-69c9-11f1-b… | 2026-06-16 21:25 | 22m | WiFi Connectivity | 2.6/5 | 27.4% | Needs Improvement | -24.6 | 0.94 | 2.81 | 2.50 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 8c5264be-69c9-11f1-a… | 2026-06-16 21:22 | 16m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.50 | 1.25 | 1.25 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ | |
| 4b3051f8-69c9-11f1-b… | 2026-06-16 21:21 | 8m | Router Setup | 2.8/5 | 39.4% | Needs Improvement | -16.6 | 1.56 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 5d6dcd9c-69c8-11f1-b… | 2026-06-16 21:14 | 20m | WiFi Connectivity | 1.8/5 | 56.2% | Needs Improvement | +20.2 | 1.56 | 3.75 | 3.75 | 4.00 | 0.00 | 4.29 | Partial Resolution | ||
| cd020bc4-69c7-11f1-b… | 2026-06-16 21:10 | 8m | Internet/WAN Setup | 2.8/5 | 39.9% | Needs Improvement | -16.1 | 0.62 | 1.88 | 3.75 | 4.00 | N/A | 0.71 | Unresolved | ⚠ Flagged | |
| 20482936-69c7-11f1-8… | 2026-06-16 21:05 | 38m | Internet/WAN Setup | 2.6/5 | 73.8% | Developing | +21.8 | 3.12 | 4.38 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ||
| 8ebc5eec-69c6-11f1-9… | 2026-06-16 21:01 | 15m | Password/Login | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| e305dde4-69c5-11f1-a… | 2026-06-16 20:56 | 9m | Password/Login | 3.2/5 | 0.0% | Needs Improvement | -64.0 | 1.56 | 2.19 | 5.00 | 5.00 | 5.00 | 3.21 | Partial Resolution | ⚠ | |
| c0bfbf7c-69c3-11f1-8… | 2026-06-16 20:41 | 32m | WiFi Connectivity | 2.8/5 | 20.6% | Needs Improvement | -35.4 | 1.56 | 2.81 | 0.00 | 0.00 | 0.00 | 0.00 | Ownership Gap | ||
| d8bf3324-69c2-11f1-a… | 2026-06-16 20:35 | 9m | Feature Question | 3.4/5 | 57.3% | Needs Improvement | -10.7 | 1.56 | 3.12 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 5c8865c8-69c2-11f1-b… | 2026-06-16 20:31 | 23m | WiFi Connectivity | 1.0/5 | 89.5% | Meets / Exceeds | +69.5 | 5.00 | 5.00 | 3.75 | 4.29 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 8c1bc150-69c1-11f1-b… | 2026-06-16 20:25 | 52m | Router Setup | 2.8/5 | 93.5% | Meets / Exceeds | +37.5 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 285901a0-69c1-11f1-8… | 2026-06-16 20:22 | 5m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 09f1ded6-69c0-11f1-b… | 2026-06-16 20:14 | 6m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| fd8228aa-69be-11f1-b… | 2026-06-16 20:07 | 29m | Internet/WAN Setup | 2.8/5 | 93.8% | Meets / Exceeds | +37.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 58b465ae-69be-11f1-a… | 2026-06-16 20:02 | 33m | WiFi Connectivity | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 4.06 | 0.94 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ | ⚠ Flagged (8 halluc.) |
| 505d1ec8-69be-11f1-8… | 2026-06-16 20:02 | 19m | Internet/WAN Setup | 2.9/5 | 75.7% | Developing | +17.7 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 4d5d2f88-69be-11f1-a… | 2026-06-16 20:02 | 12m | Hardware Fault | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| a26a96d8-69bd-11f1-8… | 2026-06-16 19:57 | 13m | Feature Question | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 1.25 | 5.00 | 4.00 | N/A | 5.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| a153ba9c-69bb-11f1-b… | 2026-06-16 19:43 | 11m | WiFi Connectivity | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| d2bce8de-69ba-11f1-8… | 2026-06-16 19:37 | 29m | Access Point Mode | 1.1/5 | 38.5% | Needs Improvement | +16.5 | 2.19 | 3.12 | 0.00 | 3.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 37bd738a-69ba-11f1-8… | 2026-06-16 19:33 | 22m | Password/Login | 2.8/5 | 64.6% | Needs Improvement | +8.6 | 4.06 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| da9d3c80-69b9-11f1-8… | 2026-06-16 19:30 | 7m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 29f2e9d4-69b9-11f1-8… | 2026-06-16 19:25 | 42m | WiFi Connectivity | 1.0/5 | 100.0% | Meets / Exceeds | +80.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| e8e44be2-69b6-11f1-8… | 2026-06-16 19:09 | 17m | WiFi Connectivity | 2.7/5 | 45.3% | Needs Improvement | -8.7 | 1.56 | 2.81 | 2.50 | 3.57 | 0.00 | 3.21 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| df7d8c44-69b6-11f1-b… | 2026-06-16 19:09 | 10m | Feature Question | 2.7/5 | 57.5% | Needs Improvement | +3.5 | 1.25 | 1.88 | 2.50 | 5.00 | 5.00 | 5.00 | Appropriate Escalation | ||
| b088af4a-69b6-11f1-a… | 2026-06-16 19:07 | 6m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.62 | 2.81 | 1.25 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 7a4a0880-69b5-11f1-b… | 2026-06-16 18:59 | 15m | Password/Login | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.62 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 54e7463a-69b4-11f1-a… | 2026-06-16 18:51 | 8m | Speed/Performance | 1.4/5 | 51.2% | Needs Improvement | +23.2 | 0.62 | 1.88 | 3.75 | 5.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 1d48e752-69b3-11f1-9… | 2026-06-16 18:42 | 22m | WiFi Connectivity | 2.8/5 | 36.0% | Needs Improvement | -19.9 | 1.56 | 1.88 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ||
| c327e6e2-69b2-11f1-b… | 2026-06-16 18:39 | 45m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Ownership Gap | ⚠ | ⚠ Flagged |
| 9fe2d2c8-69b2-11f1-b… | 2026-06-16 18:38 | 11m | Password/Login | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 5bb67fd2-69b2-11f1-9… | 2026-06-16 18:36 | 59m | WiFi Connectivity | 2.8/5 | 70.6% | Developing | +14.6 | 4.06 | 3.12 | 2.50 | 4.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 83e34626-69b1-11f1-a… | 2026-06-16 18:30 | 8m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.71 | N/A | 0.00 | Unresolved | ⚠ | |
| 4fd5e758-69b1-11f1-b… | 2026-06-16 18:29 | 16m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 2.50 | 3.00 | 5.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 3caf6622-69b1-11f1-8… | 2026-06-16 18:28 | 7m | Feature Question | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 24b8dc52-69b0-11f1-b… | 2026-06-16 18:21 | 9m | Internet/WAN Setup | 2.6/5 | 0.0% | Needs Improvement | -52.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| bb7702aa-69af-11f1-b… | 2026-06-16 18:18 | 8m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| c4b89758-69ae-11f1-8… | 2026-06-16 18:11 | 5m | WiFi Connectivity | 2.8/5 | 67.8% | Needs Improvement | +11.8 | 1.56 | 4.38 | 3.75 | 5.00 | N/A | 3.93 | Unresolved | ⚠ Flagged (1 garbled) | |
| 7ab84694-69ae-11f1-9… | 2026-06-16 18:09 | 11m | Hardware Fault | 2.8/5 | 42.9% | Needs Improvement | -13.1 | 0.00 | 1.88 | 2.50 | 5.00 | N/A | 4.29 | Unresolved | ||
| 75c65734-69ae-11f1-b… | 2026-06-16 18:09 | 5m | Internet/WAN Setup | 1.4/5 | 7.5% | Needs Improvement | -20.5 | 0.00 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ||
| d78aad54-69ad-11f1-9… | 2026-06-16 18:04 | 5m | Internet/WAN Setup | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| d22492c2-69ac-11f1-b… | 2026-06-16 17:57 | 5m | Printer/Device Setup | 1.0/5 | 72.9% | Developing | +52.9 | 2.19 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| b187105a-69aa-11f1-a… | 2026-06-16 17:42 | 35m | Access Point Mode | 2.0/5 | 40.2% | Needs Improvement | +0.2 | 2.19 | 1.88 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 6867008a-69a8-11f1-b… | 2026-06-16 17:25 | 27m | WiFi Connectivity | 1.1/5 | 69.6% | Needs Improvement | +47.6 | 2.19 | 3.12 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 723ad8a8-69a7-11f1-b… | 2026-06-16 17:18 | 31m | Internet/WAN Setup | 2.8/5 | 56.2% | Needs Improvement | +0.2 | 3.12 | 2.19 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc., 3 garbled) | |
| 94bbb7aa-69a5-11f1-b… | 2026-06-16 17:05 | 39m | WiFi Connectivity | 2.8/5 | 41.0% | Needs Improvement | -15.0 | 1.56 | 2.19 | 1.25 | 5.00 | N/A | 0.00 | Partial Resolution | ||
| 5bed510e-69a5-11f1-b… | 2026-06-16 17:03 | 13m | Router Setup | 1.6/5 | 11.8% | Needs Improvement | -20.2 | 0.94 | 1.25 | 0.00 | 0.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| 42a6795a-69a5-11f1-a… | 2026-06-16 17:03 | 5m | Feature Question | 3.9/5 | 89.6% | Meets / Exceeds | +11.6 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 3734e2b4-69a5-11f1-b… | 2026-06-16 17:02 | 54m | WiFi Connectivity | 1.4/5 | 74.4% | Developing | +46.4 | 2.19 | 2.81 | 5.00 | 5.00 | 5.00 | 5.00 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 60ebb8f4-69a4-11f1-a… | 2026-06-16 16:56 | 6m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.62 | 3.75 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 5ec8d62e-69a4-11f1-b… | 2026-06-16 16:56 | 21m | WiFi Connectivity | 2.9/5 | 79.4% | Developing | +21.4 | 5.00 | 3.12 | 2.50 | 4.29 | N/A | 4.29 | Successful Resolution | ||
| 0300c7d4-69a4-11f1-9… | 2026-06-16 16:54 | 9m | Guest Network | 1.4/5 | 53.4% | Needs Improvement | +25.4 | 2.19 | 4.06 | 2.50 | 3.00 | N/A | 1.07 | Partial Resolution | ||
| e8a0c476-69a2-11f1-b… | 2026-06-16 16:46 | 6m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 2.50 | 1.43 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| d0ba70b4-69a2-11f1-b… | 2026-06-16 16:45 | 6m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| ba4ba1c2-69a2-11f1-b… | 2026-06-16 16:45 | 13m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | |
| 592b79ee-69a2-11f1-9… | 2026-06-16 16:42 | 60m | WiFi Connectivity | 1.8/5 | 52.7% | Needs Improvement | +16.7 | 3.44 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 7668e344-69a1-11f1-8… | 2026-06-16 16:36 | 23m | WiFi Connectivity | 4.4/5 | 83.0% | Developing | -5.0 | 4.06 | 3.12 | 5.00 | 4.29 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 4120cd3e-699f-11f1-b… | 2026-06-16 16:20 | 7m | Internet/WAN Setup | 2.8/5 | 59.9% | Needs Improvement | +3.9 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 21596218-699f-11f1-b… | 2026-06-16 16:19 | 28m | WiFi Connectivity | 4.4/5 | 100.0% | Meets / Exceeds | +12.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| f80e61b2-699c-11f1-a… | 2026-06-16 16:03 | 12m | Password/Login | 1.8/5 | 23.7% | Needs Improvement | -12.3 | 0.94 | 0.94 | 2.50 | 1.07 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 524f6976-699a-11f1-9… | 2026-06-16 15:44 | 28m | Router Setup | 2.8/5 | 83.7% | Developing | +27.7 | 5.00 | 5.00 | 2.50 | 4.29 | N/A | 2.50 | Successful Resolution | ||
| e9d772da-6999-11f1-8… | 2026-06-16 15:42 | 10m | Password/Login | 2.8/5 | 43.8% | Needs Improvement | -12.2 | 1.56 | 2.50 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 2ba9f5d0-6999-11f1-9… | 2026-06-16 15:36 | 7m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 2.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged |
| ba42c2d4-6996-11f1-8… | 2026-06-16 15:19 | 15m | WiFi Connectivity | 1.8/5 | 53.9% | Needs Improvement | +17.9 | 2.19 | 2.81 | 2.50 | 4.00 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| b571aacc-6996-11f1-8… | 2026-06-16 15:19 | 5m | Firmware Update | 2.0/5 | 50.9% | Needs Improvement | +10.9 | 1.56 | 0.94 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| 598e89aa-6996-11f1-9… | 2026-06-16 15:16 | 100m | Speed/Performance | 1.4/5 | 52.8% | Needs Improvement | +24.8 | 2.19 | 3.12 | 0.00 | 5.00 | 5.00 | 1.07 | Appropriate Escalation | ⚠ Flagged (8 halluc., 2 garbled) | |
| 47298710-6996-11f1-a… | 2026-06-16 15:15 | 6m | Feature Question | 2.2/5 | 88.0% | Meets / Exceeds | +44.0 | 4.06 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| 96ae1884-6994-11f1-8… | 2026-06-16 15:03 | 43m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (7 halluc., 2 garbled) |
| b169cb60-6993-11f1-9… | 2026-06-16 14:57 | 7m | Router Setup | 2.8/5 | 28.5% | Needs Improvement | -27.5 | 2.19 | 2.19 | 1.25 | 0.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 6329db0c-6993-11f1-9… | 2026-06-16 14:55 | 34m | Password/Login | 1.0/5 | 42.3% | Needs Improvement | +22.3 | 1.88 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ||
| 3501f8a6-6991-11f1-9… | 2026-06-16 14:39 | 7m | Router Setup | 2.7/5 | 36.5% | Needs Improvement | -17.5 | 1.25 | 0.94 | 2.50 | 3.50 | N/A | 1.79 | Unresolved | ||
| 67b30d90-6990-11f1-9… | 2026-06-16 14:33 | 61m | WiFi Connectivity | 2.8/5 | 97.6% | Meets / Exceeds | +41.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 4be2088c-6990-11f1-a… | 2026-06-16 14:33 | 9m | Router Setup | 2.4/5 | 0.0% | Needs Improvement | -48.0 | 0.00 | 1.88 | 3.75 | 2.50 | N/A | 1.43 | Unresolved | ⚠ | |
| 27ad2b4c-698e-11f1-b… | 2026-06-16 14:17 | 32m | Internet/WAN Setup | 1.8/5 | 36.9% | Needs Improvement | +0.9 | 1.56 | 0.94 | 2.50 | 3.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| 2f0153ba-698d-11f1-b… | 2026-06-16 14:10 | 48m | WiFi Connectivity | 3.3/5 | 88.6% | Meets / Exceeds | +22.6 | 4.06 | 4.38 | 5.00 | 4.29 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 938a06e8-698c-11f1-9… | 2026-06-16 14:06 | 7m | WiFi Connectivity | 2.7/5 | 59.8% | Needs Improvement | +5.8 | 0.62 | 2.81 | 3.75 | 5.00 | 5.00 | 4.29 | Unresolved | ||
| 8c6bb876-698b-11f1-9… | 2026-06-16 13:59 | 5m | WiFi Connectivity | 2.8/5 | 60.7% | Needs Improvement | +4.7 | 1.56 | 3.75 | 3.75 | 3.00 | N/A | 5.00 | Ownership Gap | ||
| c0ce01f6-698a-11f1-b… | 2026-06-16 13:53 | 12m | Router Setup | 1.0/5 | 29.7% | Needs Improvement | +9.7 | 1.25 | 2.19 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ||
| 8d9fcc10-698a-11f1-a… | 2026-06-16 13:52 | 9m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| fedd4a18-6987-11f1-8… | 2026-06-16 13:33 | 48m | WiFi Connectivity | 3.1/5 | 87.5% | Meets / Exceeds | +25.5 | 5.00 | 4.06 | 3.75 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| d89f9914-6987-11f1-a… | 2026-06-16 13:32 | 21m | Password/Login | 2.8/5 | 21.1% | Needs Improvement | -34.9 | 0.94 | 2.81 | 0.00 | 0.00 | N/A | 1.07 | Ownership Gap | ||
| d7f2405e-6985-11f1-b… | 2026-06-16 13:18 | 44m | Password/Login | 1.0/5 | 43.1% | Needs Improvement | +23.1 | 3.44 | 0.94 | 1.25 | 3.57 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 70fd96f4-6981-11f1-a… | 2026-06-16 12:46 | 63m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.94 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| c60b0476-697f-11f1-9… | 2026-06-16 12:34 | 21m | WiFi Connectivity | 2.1/5 | 80.6% | Developing | +38.6 | 5.00 | 2.50 | 2.50 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 632e2f72-697f-11f1-b… | 2026-06-16 12:32 | 42m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 2.19 | 0.94 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 4477c28c-697f-11f1-9… | 2026-06-16 12:31 | 6m | WiFi Connectivity | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 9a71265c-697e-11f1-8… | 2026-06-16 12:26 | 10m | Password/Login | 1.5/5 | 9.2% | Needs Improvement | -20.8 | 0.00 | 0.94 | 0.00 | 1.50 | N/A | 0.00 | Unresolved | ||
| 6d55ba7c-697c-11f1-a… | 2026-06-16 12:10 | 13m | Password/Login | 1.6/5 | 69.0% | Needs Improvement | +37.0 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| ef1a4376-697b-11f1-a… | 2026-06-16 12:07 | 21m | WiFi Connectivity | 1.8/5 | 54.5% | Needs Improvement | +18.5 | 2.19 | 4.06 | 2.50 | 2.86 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 3fc72f9c-697b-11f1-9… | 2026-06-16 12:02 | 29m | WiFi Connectivity | 2.2/5 | 89.3% | Meets / Exceeds | +45.3 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 556e567c-6976-11f1-9… | 2026-06-16 11:27 | 33m | WiFi Connectivity | 1.0/5 | 69.6% | Needs Improvement | +49.6 | 4.06 | 2.50 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 1c7e3d50-6976-11f1-9… | 2026-06-16 11:25 | 34m | Password/Login | 1.2/5 | 50.4% | Needs Improvement | +26.4 | 2.50 | 2.19 | 1.25 | 5.00 | N/A | 1.43 | Partial Resolution | ||
| 9502ab56-6973-11f1-b… | 2026-06-16 11:07 | 21m | WiFi Connectivity | 2.3/5 | 30.4% | Needs Improvement | -15.6 | 0.94 | 1.56 | 2.50 | 2.50 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 303a814a-6972-11f1-8… | 2026-06-16 10:57 | 24m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 2.19 | 0.94 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ⚠ | |
| a4db1ade-6970-11f1-9… | 2026-06-16 10:46 | 31m | WiFi Connectivity | 3.7/5 | 95.8% | Meets / Exceeds | +21.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 36a0fec8-695f-11f1-8… | 2026-06-16 08:41 | 5m | Router Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 2197b3ec-6959-11f1-b… | 2026-06-16 07:58 | 14m | Router Setup | 3.2/5 | 86.5% | Meets / Exceeds | +22.5 | 5.00 | 2.50 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| e6e4dc18-694c-11f1-a… | 2026-06-16 06:30 | 23m | Password/Login | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ | ⚠ Flagged (1 halluc.) |
| 2d2d8198-692a-11f1-9… | 2026-06-16 02:22 | 7m | Internet/WAN Setup | 1.6/5 | 19.6% | Needs Improvement | -12.4 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 3.57 | Unresolved | ||
| 968ba04a-6928-11f1-8… | 2026-06-16 02:10 | 10m | Router Setup | 2.3/5 | 7.5% | Needs Improvement | -38.5 | 0.00 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| f37b3a60-6926-11f1-b… | 2026-06-16 01:59 | 12m | Internet/WAN Setup | 1.7/5 | 20.6% | Needs Improvement | -13.4 | 0.00 | 0.00 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 38db4186-6922-11f1-a… | 2026-06-16 01:25 | 55m | Internet/WAN Setup | 3.0/5 | 83.3% | Developing | +23.3 | 5.00 | 2.19 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 2446d8b6-6922-11f1-a… | 2026-06-16 01:24 | 5m | Guest Network | 2.8/5 | 32.5% | Needs Improvement | -23.5 | 0.00 | 2.81 | 3.75 | 0.00 | 5.00 | 0.00 | Unresolved | ||
| 43bbf126-691e-11f1-8… | 2026-06-16 00:56 | 27m | Router Setup | 3.2/5 | 88.3% | Meets / Exceeds | +24.3 | 5.00 | 4.06 | 3.75 | 4.00 | N/A | 5.00 | Successful Resolution | ||
| f9627f4c-691c-11f1-8… | 2026-06-16 00:47 | 23m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (15 halluc.) |
| 89afb3aa-691b-11f1-a… | 2026-06-16 00:37 | 11m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 553b7898-691b-11f1-b… | 2026-06-16 00:35 | 32m | Router Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 1.25 | 1.50 | 0.00 | 2.86 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 478f918e-691b-11f1-b… | 2026-06-16 00:35 | 16m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 4ca31152-6919-11f1-8… | 2026-06-16 00:21 | 15m | WiFi Connectivity | 3.1/5 | 43.1% | Needs Improvement | -18.9 | 0.00 | 1.88 | 3.75 | 5.00 | N/A | 2.50 | Unresolved | ⚠ Flagged | |
| f07be176-6916-11f1-b… | 2026-06-16 00:04 | 21m | General Inquiry | 1.8/5 | 20.0% | Needs Improvement | -16.0 | 0.00 | 0.00 | 5.00 | N/A | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| ad263dc4-6914-11f1-a… | 2026-06-15 23:48 | 39m | WiFi Connectivity | 2.8/5 | 67.7% | Needs Improvement | +11.7 | 3.12 | 3.12 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 9f393e8c-6914-11f1-9… | 2026-06-15 23:47 | 142m | WiFi Connectivity | 3.0/5 | 94.8% | Meets / Exceeds | +34.8 | 5.00 | 5.00 | 3.75 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (12 halluc., 3 garbled) | |
| fc62c30a-6912-11f1-9… | 2026-06-15 23:36 | 34m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.81 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ | ⚠ Flagged |
| e2f4f5e6-6912-11f1-8… | 2026-06-15 23:35 | 7m | Hardware Fault | 1.0/5 | 5.9% | Needs Improvement | -14.1 | 0.00 | 0.94 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| bb44bf18-6912-11f1-8… | 2026-06-15 23:34 | 25m | Router Setup | 3.4/5 | 100.0% | Meets / Exceeds | +32.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 958564d0-6912-11f1-b… | 2026-06-15 23:33 | 108m | Hardware Fault | 1.8/5 | 62.6% | Needs Improvement | +26.6 | 1.56 | 2.50 | 3.75 | 5.00 | 3.50 | 5.00 | Appropriate Escalation | ⚠ Flagged (3 halluc.) | |
| 6e6d5fb0-6912-11f1-8… | 2026-06-15 23:32 | 8m | General Inquiry | 2.9/5 | 72.3% | Developing | +14.3 | 5.00 | 3.75 | 2.50 | 3.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 51e5d570-6912-11f1-b… | 2026-06-15 23:31 | 5m | Off-Topic | 1.8/5 | 14.8% | Needs Improvement | -21.2 | 0.62 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 5a7ee5de-6910-11f1-8… | 2026-06-15 23:17 | 114m | WiFi Connectivity | 1.0/5 | 23.7% | Needs Improvement | +3.7 | 1.56 | 2.50 | 0.00 | 0.71 | 0.00 | 1.07 | Ownership Gap | ⚠ Flagged (3 halluc.) | |
| 1fdad0f0-6910-11f1-b… | 2026-06-15 23:15 | 15m | General Inquiry | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 4fad1910-690f-11f1-8… | 2026-06-15 23:09 | 25m | Guest Network | 2.8/5 | 10.7% | Needs Improvement | -45.3 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged | |
| ccb6248e-690e-11f1-b… | 2026-06-15 23:06 | 21m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 5c3f9e42-690e-11f1-b… | 2026-06-15 23:03 | 12m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| b9d06aa2-690c-11f1-a… | 2026-06-15 22:51 | 18m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 2 garbled) |
| 8bf81d60-690b-11f1-a… | 2026-06-15 22:42 | 9m | WiFi Connectivity | 2.8/5 | 41.7% | Needs Improvement | -14.3 | 1.25 | 0.62 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ||
| 84337f84-690b-11f1-9… | 2026-06-15 22:42 | 7m | Router Setup | 2.8/5 | 15.1% | Needs Improvement | -40.9 | 0.00 | 0.00 | 0.00 | 1.00 | 5.00 | 1.07 | Unresolved | ||
| 524b42d6-690b-11f1-a… | 2026-06-15 22:41 | 78m | Hardware Fault | 2.8/5 | 83.8% | Developing | +27.8 | 3.44 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| bfdac17e-690a-11f1-a… | 2026-06-15 22:37 | 69m | WiFi Connectivity | 1.9/5 | 77.6% | Developing | +39.6 | 4.06 | 5.00 | 3.75 | 4.00 | 2.50 | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| b092c818-6907-11f1-8… | 2026-06-15 22:15 | 11m | Hardware Fault | 2.3/5 | 50.1% | Needs Improvement | +4.1 | 2.19 | 3.12 | 2.50 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 5c51a940-6907-11f1-9… | 2026-06-15 22:12 | 13m | Internet/WAN Setup | 1.0/5 | 31.6% | Needs Improvement | +11.6 | 0.00 | 1.88 | 2.50 | 1.50 | 5.00 | 1.07 | Unresolved | ⚠ Flagged | |
| b5fb0fe6-6906-11f1-b… | 2026-06-15 22:08 | 28m | Router Setup | 1.8/5 | 24.9% | Needs Improvement | -11.1 | 0.00 | 0.94 | 2.50 | 3.00 | N/A | 1.07 | Ownership Gap | ⚠ Flagged (1 halluc., 1 garbled) | |
| 86147c9a-6906-11f1-8… | 2026-06-15 22:06 | 7m | Internet/WAN Setup | 2.8/5 | 61.2% | Needs Improvement | +5.2 | 2.19 | 2.81 | 3.75 | 4.00 | 5.00 | 1.79 | Partial Resolution | ||
| 707cd360-6905-11f1-8… | 2026-06-15 21:59 | 12m | Speed/Performance | 2.8/5 | 54.2% | Needs Improvement | -1.8 | 2.50 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| 65d8da96-6903-11f1-9… | 2026-06-15 21:44 | 17m | WiFi Connectivity | 2.8/5 | 59.8% | Needs Improvement | +3.8 | 2.19 | 3.44 | 3.75 | 3.57 | N/A | 2.50 | Unresolved | ⚠ Flagged | |
| ec5de5b2-6902-11f1-b… | 2026-06-15 21:41 | 8m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 433b7328-6902-11f1-a… | 2026-06-15 21:36 | 35m | Speed/Performance | 2.8/5 | 93.5% | Meets / Exceeds | +37.5 | 5.00 | 4.06 | 5.00 | 4.29 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| d5569762-6900-11f1-8… | 2026-06-15 21:26 | 8m | Internet/WAN Setup | 2.8/5 | 19.1% | Needs Improvement | -37.0 | 0.62 | 0.94 | 2.50 | 0.00 | N/A | 1.07 | Unresolved | ||
| 81a179e8-6900-11f1-a… | 2026-06-15 21:23 | 27m | Password/Login | 2.9/5 | 75.2% | Developing | +17.2 | 3.75 | 3.12 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 7756cdf4-68ff-11f1-8… | 2026-06-15 21:16 | 11m | Internet/WAN Setup | 4.0/5 | 93.5% | Meets / Exceeds | +13.4 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| b741b296-68fd-11f1-8… | 2026-06-15 21:03 | 27m | Router Setup | 3.6/5 | 87.5% | Meets / Exceeds | +15.5 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 6346bf98-68fc-11f1-8… | 2026-06-15 20:54 | 7m | General Inquiry | 1.0/5 | 100.0% | Meets / Exceeds | +80.0 | N/A | 5.00 | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 569b3896-68fc-11f1-a… | 2026-06-15 20:54 | 10m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 2bfea7ee-68fc-11f1-b… | 2026-06-15 20:52 | 27m | Internet/WAN Setup | 2.8/5 | 64.4% | Needs Improvement | +8.4 | 2.19 | 2.81 | 5.00 | 5.00 | 5.00 | 0.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| d2b3ad60-68fb-11f1-8… | 2026-06-15 20:50 | 27m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 9f51964e-68fb-11f1-b… | 2026-06-15 20:48 | 46m | WiFi Connectivity | 2.8/5 | 95.8% | Meets / Exceeds | +39.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 413a370a-68fb-11f1-a… | 2026-06-15 20:46 | 26m | WiFi Connectivity | 3.2/5 | 77.1% | Developing | +13.1 | 4.06 | 3.12 | 2.50 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 30c08f14-68fb-11f1-b… | 2026-06-15 20:45 | 11m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| bb218b6e-68fa-11f1-8… | 2026-06-15 20:42 | 26m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 4.06 | 2.19 | 2.50 | 3.00 | N/A | 0.00 | Successful Resolution | ⚠ | ⚠ Flagged (1 halluc.) |
| 909d411c-68fa-11f1-a… | 2026-06-15 20:41 | 24m | Internet/WAN Setup | 4.3/5 | 100.0% | Meets / Exceeds | +14.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| ed0cc20c-68f9-11f1-9… | 2026-06-15 20:36 | 40m | Feature Question | 3.4/5 | 58.3% | Needs Improvement | -9.7 | 3.12 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (6 halluc.) | |
| 656f9270-68f9-11f1-a… | 2026-06-15 20:32 | 6m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| e1392ffc-68f8-11f1-8… | 2026-06-15 20:29 | 32m | Speed/Performance | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 1.56 | 0.94 | 0.00 | 2.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| cfc11b86-68f8-11f1-a… | 2026-06-15 20:28 | 100m | WiFi Connectivity | 1.8/5 | 85.2% | Meets / Exceeds | +49.2 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (9 halluc.) | |
| 6c7ac798-68f8-11f1-8… | 2026-06-15 20:26 | 19m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.19 | 2.19 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 0ffeb100-68f8-11f1-b… | 2026-06-15 20:23 | 8m | Feature Question | 1.7/5 | 31.4% | Needs Improvement | -2.6 | 0.00 | 0.00 | 3.75 | 4.00 | N/A | 2.50 | Unresolved | ||
| e95f0590-68f7-11f1-9… | 2026-06-15 20:22 | 17m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| a3e18c04-68f7-11f1-9… | 2026-06-15 20:20 | 57m | WiFi Connectivity | 2.8/5 | 64.7% | Needs Improvement | +8.7 | 3.12 | 4.06 | 2.50 | 3.57 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 483043b4-68f7-11f1-8… | 2026-06-15 20:17 | 57m | WiFi Connectivity | 3.3/5 | 88.5% | Meets / Exceeds | +22.5 | 5.00 | 5.00 | 3.75 | 4.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 368eb686-68f7-11f1-9… | 2026-06-15 20:17 | 35m | WiFi Connectivity | 1.0/5 | 65.8% | Needs Improvement | +45.8 | 4.06 | 2.19 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 4bfb3bd0-68f6-11f1-9… | 2026-06-15 20:10 | 19m | WiFi Connectivity | 1.1/5 | 12.3% | Needs Improvement | -9.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c1b37dde-68f5-11f1-b… | 2026-06-15 20:06 | 8m | Router Setup | 2.8/5 | 43.1% | Needs Improvement | -12.9 | 0.62 | 1.88 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| a980d7b6-68f5-11f1-a… | 2026-06-15 20:06 | 43m | WiFi Connectivity | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 5.00 | 1.25 | 5.00 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ | ⚠ Flagged (4 halluc., 1 garbled) |
| 569dc2d4-68f5-11f1-b… | 2026-06-15 20:03 | 112m | WiFi Connectivity | 2.8/5 | 77.1% | Developing | +21.1 | 4.06 | 4.38 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (14 halluc., 2 garbled) | |
| 8152816e-68f4-11f1-9… | 2026-06-15 19:57 | 22m | Password/Login | 3.5/5 | 55.6% | Needs Improvement | -14.4 | 2.50 | 3.12 | 2.50 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged | |
| 5f3e98c4-68f4-11f1-9… | 2026-06-15 19:57 | 16m | WiFi Connectivity | 2.8/5 | 15.8% | Needs Improvement | -40.2 | 0.00 | 0.94 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| a6df931a-68f2-11f1-8… | 2026-06-15 19:44 | 55m | WiFi Connectivity | 1.8/5 | 31.7% | Needs Improvement | -4.3 | 1.56 | 0.94 | 2.50 | 2.50 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 2e167930-68f2-11f1-b… | 2026-06-15 19:41 | 10m | Password/Login | 2.3/5 | 47.9% | Needs Improvement | +1.9 | 1.56 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 0c8c692e-68f1-11f1-8… | 2026-06-15 19:33 | 19m | Hardware Fault | 3.4/5 | 90.6% | Meets / Exceeds | +22.6 | 4.06 | 4.06 | 5.00 | 5.00 | 5.00 | 5.00 | Appropriate Escalation | ||
| 84976870-68f0-11f1-8… | 2026-06-15 19:29 | 15m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| f3f89d70-68ef-11f1-8… | 2026-06-15 19:25 | 16m | Firmware Update | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| c5265460-68ef-11f1-b… | 2026-06-15 19:24 | 99m | Router Setup | 2.8/5 | 75.0% | Developing | +19.0 | 5.00 | 2.50 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 0762fe6a-68ef-11f1-b… | 2026-06-15 19:18 | 26m | Password/Login | 2.8/5 | 34.0% | Needs Improvement | -22.0 | 0.62 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ||
| 4aaf3b30-68ee-11f1-b… | 2026-06-15 19:13 | 39m | WiFi Connectivity | 2.0/5 | 71.7% | Developing | +31.7 | 4.06 | 2.81 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (1 garbled) | |
| b37be8c6-68ed-11f1-a… | 2026-06-15 19:09 | 56m | Password/Login | 2.8/5 | 89.3% | Meets / Exceeds | +33.3 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged | |
| 7fa8b7ea-68ed-11f1-b… | 2026-06-15 19:07 | 20m | Feature Question | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.62 | 2.19 | 1.25 | 0.71 | N/A | 0.00 | Unresolved | ⚠ | |
| 4525c998-68eb-11f1-b… | 2026-06-15 18:51 | 32m | Password/Login | 2.8/5 | 100.0% | Meets / Exceeds | +44.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 02078ebc-68eb-11f1-9… | 2026-06-15 18:49 | 21m | Password/Login | 1.3/5 | 61.2% | Needs Improvement | +35.2 | 3.44 | 2.50 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 3360914e-68ea-11f1-8… | 2026-06-15 18:44 | 10m | Router Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 2d70b3a0-68e9-11f1-b… | 2026-06-15 18:36 | 8m | Hardware Fault | 4.2/5 | 62.8% | Needs Improvement | -21.2 | 3.44 | 2.50 | 2.50 | 4.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| e4f65d82-68e8-11f1-8… | 2026-06-15 18:34 | 8m | WiFi Connectivity | 2.2/5 | 28.0% | Needs Improvement | -16.0 | 0.00 | 1.88 | 3.75 | 0.00 | N/A | 3.21 | Unresolved | ||
| a30be52c-68e8-11f1-8… | 2026-06-15 18:33 | 33m | Speed/Performance | 2.8/5 | 87.7% | Meets / Exceeds | +31.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 6f552a90-68e8-11f1-9… | 2026-06-15 18:31 | 11m | Speed/Performance | 2.2/5 | 23.4% | Needs Improvement | -20.6 | 0.00 | 1.88 | 1.25 | 0.00 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 31c4ea08-68e8-11f1-9… | 2026-06-15 18:29 | 7m | WiFi Connectivity | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 20fc2ccc-68e8-11f1-b… | 2026-06-15 18:29 | 5m | Hardware Fault | 1.7/5 | 11.2% | Needs Improvement | -22.8 | 0.00 | 0.94 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 005b1146-68e7-11f1-a… | 2026-06-15 18:21 | 10m | WiFi Connectivity | 3.3/5 | 68.5% | Needs Improvement | +2.5 | 3.12 | 3.12 | 2.50 | 5.00 | N/A | 3.93 | Partial Resolution | ||
| b3802884-68e6-11f1-9… | 2026-06-15 18:19 | 8m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 061e2822-68e5-11f1-b… | 2026-06-15 18:07 | 16m | WiFi Connectivity | 2.8/5 | 64.0% | Needs Improvement | +8.0 | 2.19 | 4.06 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 2a350bce-68e3-11f1-a… | 2026-06-15 17:53 | 16m | Internet/WAN Setup | 2.8/5 | 12.4% | Needs Improvement | -43.6 | 0.94 | 0.94 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ||
| 255e7fc2-68e3-11f1-9… | 2026-06-15 17:53 | 7m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 3.50 | N/A | 3.57 | Unresolved | ⚠ | |
| 1e974a16-68e3-11f1-b… | 2026-06-15 17:53 | 7m | Internet/WAN Setup | 1.3/5 | 12.5% | Needs Improvement | -13.5 | 0.00 | 0.94 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| d7ece568-68e1-11f1-8… | 2026-06-15 17:44 | 7m | WiFi Connectivity | 2.8/5 | 65.1% | Needs Improvement | +9.1 | 1.25 | 3.12 | 5.00 | 5.00 | N/A | 4.29 | Unresolved | ||
| 874df200-68e1-11f1-9… | 2026-06-15 17:42 | 25m | WiFi Connectivity | 2.6/5 | 48.5% | Needs Improvement | -3.5 | 1.56 | 4.06 | 2.50 | 3.50 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 0afc1074-68e1-11f1-9… | 2026-06-15 17:38 | 10m | WiFi Connectivity | 2.8/5 | 53.4% | Needs Improvement | -2.6 | 1.25 | 1.88 | 3.75 | 5.00 | 5.00 | 1.07 | Partial Resolution | ||
| 979bf1d0-68e0-11f1-8… | 2026-06-15 17:35 | 31m | WiFi Connectivity | 2.0/5 | 42.0% | Needs Improvement | +2.0 | 2.19 | 0.94 | 1.25 | 5.00 | N/A | 1.07 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 801a667c-68e0-11f1-a… | 2026-06-15 17:34 | 13m | Parental Controls | 1.8/5 | 64.7% | Needs Improvement | +28.7 | 2.19 | 4.06 | 2.50 | 4.29 | 5.00 | 2.50 | Appropriate Escalation | ||
| d4d204b0-68de-11f1-b… | 2026-06-15 17:22 | 13m | Internet/WAN Setup | 1.2/5 | 16.7% | Needs Improvement | -7.3 | 0.62 | 2.81 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 4975cd0c-68de-11f1-8… | 2026-06-15 17:18 | 5m | WiFi Connectivity | 3.2/5 | 43.5% | Needs Improvement | -20.4 | 1.56 | 1.88 | 3.75 | 2.50 | N/A | 1.79 | Partial Resolution | ||
| f8624090-68dc-11f1-b… | 2026-06-15 17:09 | 22m | Hardware Fault | 2.1/5 | 62.5% | Needs Improvement | +20.4 | 2.19 | 4.06 | 2.50 | 4.00 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 7ebe96d0-68dc-11f1-b… | 2026-06-15 17:06 | 8m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 7289531e-68dc-11f1-b… | 2026-06-15 17:05 | 13m | Password/Login | 2.1/5 | 59.0% | Needs Improvement | +17.0 | 1.56 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 1fb8e3ac-68dc-11f1-b… | 2026-06-15 17:03 | 9m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 9bedb5f2-68db-11f1-8… | 2026-06-15 16:59 | 123m | WiFi Connectivity | 1.0/5 | 69.4% | Needs Improvement | +49.4 | 2.50 | 4.06 | 3.75 | 4.29 | N/A | 3.57 | Unresolved | ⚠ Flagged (7 halluc.) | |
| 1e159f06-68da-11f1-8… | 2026-06-15 16:49 | 16m | Password/Login | 3.0/5 | 0.0% | Needs Improvement | -60.0 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ | |
| 7f6866b8-68d9-11f1-b… | 2026-06-15 16:44 | 6m | Feature Question | 2.8/5 | 75.7% | Developing | +19.7 | 3.44 | 4.06 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 8ac5c448-68d8-11f1-a… | 2026-06-15 16:37 | 38m | WiFi Connectivity | 2.8/5 | 96.2% | Meets / Exceeds | +40.2 | 5.00 | 5.00 | 3.75 | 5.00 | 5.00 | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 8f84309c-68d7-11f1-9… | 2026-06-15 16:30 | 18m | WiFi Connectivity | 2.2/5 | 81.9% | Developing | +37.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 1f36bd74-68d6-11f1-a… | 2026-06-15 16:20 | 80m | WiFi Connectivity | 1.4/5 | 65.4% | Needs Improvement | +37.4 | 4.06 | 2.50 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (10 halluc., 1 garbled) | |
| 07499eb6-68d6-11f1-b… | 2026-06-15 16:19 | 9m | Unknown | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| a4d85dbc-68d5-11f1-8… | 2026-06-15 16:17 | 33m | Password/Login | 2.8/5 | 95.8% | Meets / Exceeds | +39.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 1aab3de4-68d5-11f1-8… | 2026-06-15 16:13 | 8m | WiFi Connectivity | 2.4/5 | 0.0% | Needs Improvement | -48.0 | 0.00 | 0.00 | 0.00 | 0.00 | 2.50 | 0.00 | Unresolved | ⚠ | |
| 3a428f78-68d4-11f1-b… | 2026-06-15 16:06 | 24m | WiFi Connectivity | 2.8/5 | 86.1% | Meets / Exceeds | +30.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 50844bf2-68d2-11f1-8… | 2026-06-15 15:53 | 80m | Hardware Fault | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.94 | 1.88 | 2.50 | 1.00 | 5.00 | 1.07 | Ownership Gap | ⚠ | ⚠ Flagged (2 halluc.) |
| 0e57634a-68d2-11f1-9… | 2026-06-15 15:51 | 53m | Internet/WAN Setup | 2.6/5 | 0.0% | Needs Improvement | -52.0 | 1.56 | 0.94 | 0.00 | 1.50 | 0.00 | 0.00 | Unresolved | ⚠ | |
| ea5202ac-68d1-11f1-b… | 2026-06-15 15:50 | 17m | Router Setup | 1.1/5 | 21.7% | Needs Improvement | -0.3 | 0.00 | 0.00 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ||
| 6dcad678-68d1-11f1-b… | 2026-06-15 15:46 | 57m | Internet/WAN Setup | 2.0/5 | 65.3% | Needs Improvement | +25.3 | 3.12 | 5.00 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 6796b6c8-68d1-11f1-8… | 2026-06-15 15:46 | 16m | WiFi Connectivity | 3.3/5 | 63.0% | Needs Improvement | -3.0 | 2.19 | 3.44 | 5.00 | 4.00 | N/A | 1.43 | Partial Resolution | ||
| 5e0504ac-68d1-11f1-b… | 2026-06-15 15:46 | 7m | Hardware Fault | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 2.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged |
| cf2288cc-68d0-11f1-a… | 2026-06-15 15:42 | 5m | Internet/WAN Setup | 1.7/5 | 57.0% | Needs Improvement | +23.0 | 0.62 | 2.81 | 5.00 | 4.00 | 5.00 | 2.50 | Unresolved | ||
| 2c0e3186-68d0-11f1-8… | 2026-06-15 15:37 | 68m | WiFi Connectivity | 3.0/5 | 0.0% | Needs Improvement | -60.0 | 4.06 | 1.56 | 3.75 | 4.00 | 5.00 | 4.29 | Successful Resolution | ⚠ | ⚠ Flagged (1 halluc.) |
| cd40f612-68ce-11f1-b… | 2026-06-15 15:28 | 42m | Hardware Fault | 1.8/5 | 49.5% | Needs Improvement | +13.5 | 1.56 | 2.50 | 2.50 | 3.21 | 4.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (4 halluc.) | |
| 53192d32-68ce-11f1-9… | 2026-06-15 15:24 | 11m | WiFi Connectivity | 3.1/5 | 56.9% | Needs Improvement | -5.1 | 1.25 | 1.88 | 3.75 | 5.00 | N/A | 5.00 | Unresolved | ||
| 3ace7b1a-68ce-11f1-9… | 2026-06-15 15:23 | 50m | WiFi Connectivity | 2.8/5 | 100.0% | Meets / Exceeds | +44.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| d9395ad2-68cd-11f1-a… | 2026-06-15 15:21 | 11m | WiFi Connectivity | 2.0/5 | 28.1% | Needs Improvement | -11.9 | 0.62 | 1.88 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ||
| 716a178e-68cd-11f1-b… | 2026-06-15 15:18 | 21m | Feature Question | 2.8/5 | 72.8% | Developing | +16.8 | 3.12 | 4.06 | 3.75 | 3.57 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 485dcc82-68cd-11f1-8… | 2026-06-15 15:17 | 13m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.94 | 2.19 | 5.00 | 4.00 | N/A | 2.50 | Unresolved | ⚠ | ⚠ Flagged |
| a677d048-68cc-11f1-8… | 2026-06-15 15:12 | 8m | Router Setup | 1.4/5 | 24.2% | Needs Improvement | -3.8 | 0.00 | 0.00 | 2.50 | 3.57 | N/A | 1.79 | Unresolved | ||
| 46fd5822-68cc-11f1-a… | 2026-06-15 15:09 | 6m | Router Setup | 2.9/5 | 0.0% | Needs Improvement | -58.0 | 0.00 | 0.94 | 2.50 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| ed3c2e8a-68cb-11f1-a… | 2026-06-15 15:07 | 31m | Router Setup | 3.3/5 | 70.5% | Developing | +4.5 | 4.06 | 3.44 | 2.50 | 4.29 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| b8482c10-68cb-11f1-8… | 2026-06-15 15:06 | 38m | WiFi Connectivity | 3.3/5 | 95.8% | Meets / Exceeds | +29.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 39ce1c6e-68cb-11f1-b… | 2026-06-15 15:02 | 18m | WiFi Connectivity | 1.8/5 | 38.2% | Needs Improvement | +2.2 | 1.56 | 1.56 | 1.25 | 5.00 | N/A | 0.00 | Partial Resolution | ||
| f1524a50-68ca-11f1-b… | 2026-06-15 15:00 | 51m | WiFi Connectivity | 2.8/5 | 68.8% | Needs Improvement | +12.8 | 4.06 | 2.50 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc., 3 garbled) | |
| 84f9dbb6-68ca-11f1-9… | 2026-06-15 14:57 | 47m | Password/Login | 2.8/5 | 43.8% | Needs Improvement | -12.2 | 2.81 | 0.94 | 1.25 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| d534580e-66d1-11f1-b… | 2026-06-13 02:44 | 29m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 235d6a2c-66d0-11f1-a… | 2026-06-13 02:32 | 6m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 05b14f7c-66ce-11f1-b… | 2026-06-13 02:17 | 7m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (1 garbled) | |
| f74494f4-66cc-11f1-8… | 2026-06-13 02:09 | 12m | WiFi Connectivity | 1.6/5 | 54.8% | Needs Improvement | +22.8 | 1.25 | 2.81 | 5.00 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| f59487c8-66cb-11f1-9… | 2026-06-13 02:02 | 6m | Unknown | 1.8/5 | 19.4% | Needs Improvement | -16.6 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 77e9db52-66cb-11f1-a… | 2026-06-13 01:59 | 7m | Router Setup | 3.7/5 | 97.9% | Meets / Exceeds | +23.9 | 5.00 | 5.00 | 5.00 | 5.00 | 5.00 | 3.93 | Successful Resolution | ||
| 532720d2-66ca-11f1-8… | 2026-06-13 01:50 | 8m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| 592003ec-66c9-11f1-8… | 2026-06-13 01:43 | 17m | Mesh Node Connectivity | 1.6/5 | 32.3% | Needs Improvement | +0.3 | 1.25 | 1.88 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ Flagged | |
| 72e2559c-66c8-11f1-8… | 2026-06-13 01:37 | 56m | Router Setup | 1.4/5 | 83.8% | Developing | +55.8 | 4.38 | 5.00 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (8 halluc., 1 garbled) | |
| 88d2baa6-66c6-11f1-8… | 2026-06-13 01:23 | 28m | WiFi Connectivity | 3.2/5 | 80.2% | Developing | +16.2 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ||
| 954d5e72-66c5-11f1-9… | 2026-06-13 01:17 | 10m | Account/Billing | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.94 | 3.75 | 4.00 | 0.00 | 3.57 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 1e76683e-66c5-11f1-a… | 2026-06-13 01:13 | 21m | Router Setup | 2.7/5 | 31.1% | Needs Improvement | -22.9 | 1.56 | 1.88 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| 3b546b12-66c1-11f1-b… | 2026-06-13 00:45 | 40m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 2.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 1c5e9930-66c1-11f1-a… | 2026-06-13 00:45 | 28m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| f33e21a2-66bf-11f1-a… | 2026-06-13 00:36 | 38m | Hardware Fault | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (17 halluc.) |
| aa338634-66bd-11f1-b… | 2026-06-13 00:20 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 05834598-66b8-11f1-b… | 2026-06-12 23:39 | 96m | WiFi Connectivity | 2.8/5 | 58.8% | Needs Improvement | +2.8 | 3.44 | 1.56 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| e6de45e4-66b6-11f1-b… | 2026-06-12 23:31 | 89m | Internet/WAN Setup | 1.8/5 | 57.5% | Needs Improvement | +21.4 | 2.19 | 1.56 | 2.50 | 4.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (1 halluc., 1 garbled) | |
| 5f01c890-66b5-11f1-a… | 2026-06-12 23:20 | 119m | Router Setup | 1.4/5 | 26.1% | Needs Improvement | -1.9 | 2.19 | 0.94 | 0.00 | 1.50 | N/A | 1.07 | Ownership Gap | ⚠ Flagged (3 halluc., 3 garbled) | |
| 64405468-66b3-11f1-8… | 2026-06-12 23:06 | 25m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | N/A | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| 62885da6-66b2-11f1-9… | 2026-06-12 22:59 | 73m | WiFi Connectivity | 3.0/5 | 0.0% | Needs Improvement | -60.0 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ | ⚠ Flagged (2 halluc.) |
| 03aacd6e-66b2-11f1-9… | 2026-06-12 22:56 | 60m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.81 | 0.62 | 2.50 | 5.00 | N/A | 3.57 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 1f04d916-66b1-11f1-8… | 2026-06-12 22:50 | 19m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (9 halluc.) |
| d4d5709e-66b0-11f1-a… | 2026-06-12 22:48 | 14m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 6994fc0a-66b0-11f1-8… | 2026-06-12 22:45 | 32m | Router Setup | 3.2/5 | 67.2% | Needs Improvement | +3.2 | 2.81 | 2.19 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 82f5b4ce-66af-11f1-9… | 2026-06-12 22:39 | 25m | Internet/WAN Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 4a594f8c-66ae-11f1-a… | 2026-06-12 22:30 | 20m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 23a3541e-66ae-11f1-b… | 2026-06-12 22:29 | 18m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| 36e86858-66ad-11f1-b… | 2026-06-12 22:22 | 10m | Router Setup | 3.1/5 | 58.3% | Needs Improvement | -3.7 | 2.50 | 2.50 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| ed680058-66ac-11f1-8… | 2026-06-12 22:20 | 7m | Access Point Mode | 2.8/5 | 28.3% | Needs Improvement | -27.7 | 0.00 | 1.88 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ||
| fdf12614-66a9-11f1-b… | 2026-06-12 21:59 | 51m | Router Setup | 2.9/5 | 87.3% | Meets / Exceeds | +29.3 | 5.00 | 3.12 | 3.75 | 5.00 | 5.00 | 4.29 | Successful Resolution | ||
| a4c301ca-66a9-11f1-a… | 2026-06-12 21:57 | 22m | Internet/WAN Setup | 3.0/5 | 0.0% | Needs Improvement | -60.0 | 0.94 | 1.56 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 9d238d86-66a9-11f1-a… | 2026-06-12 21:56 | 12m | Router Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 1.56 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 762e0b52-66a9-11f1-a… | 2026-06-12 21:55 | 7m | Internet/WAN Setup | 2.5/5 | 50.7% | Needs Improvement | +0.7 | 1.56 | 4.06 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ||
| 8732b1f2-66a7-11f1-b… | 2026-06-12 21:41 | 28m | Router Setup | 2.8/5 | 70.4% | Developing | +14.4 | 3.12 | 4.06 | 2.50 | 4.29 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 1f1bdd50-66a7-11f1-9… | 2026-06-12 21:38 | 25m | WiFi Connectivity | 2.0/5 | 94.1% | Meets / Exceeds | +54.1 | 5.00 | 4.06 | 5.00 | 5.00 | 5.00 | 3.93 | Successful Resolution | ||
| f86129cc-66a6-11f1-8… | 2026-06-12 21:37 | 6m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| d465dc16-66a6-11f1-b… | 2026-06-12 21:36 | 9m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 7cdb9b54-66a4-11f1-8… | 2026-06-12 21:20 | 5m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 1.25 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 382af1d2-66a2-11f1-b… | 2026-06-12 21:03 | 7m | Password/Login | 1.9/5 | 0.0% | Needs Improvement | -38.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 17a93da6-66a2-11f1-b… | 2026-06-12 21:02 | 12m | Feature Question | 2.8/5 | 47.2% | Needs Improvement | -8.8 | 2.50 | 1.88 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| c198ca26-66a1-11f1-8… | 2026-06-12 21:00 | 102m | WiFi Connectivity | 2.3/5 | 64.5% | Needs Improvement | +18.6 | 2.19 | 3.12 | 2.50 | 5.00 | 5.00 | 3.21 | Appropriate Escalation | ⚠ Flagged (3 halluc., 1 garbled) | |
| ac69b02a-66a1-11f1-b… | 2026-06-12 20:59 | 9m | Access Point Mode | 1.8/5 | 53.5% | Needs Improvement | +17.5 | 2.19 | 3.12 | 2.50 | 5.00 | N/A | 0.00 | Unresolved | ||
| 78b59b2e-669f-11f1-a… | 2026-06-12 20:44 | 8m | Speed/Performance | 2.2/5 | 46.6% | Needs Improvement | +2.6 | 0.62 | 2.81 | 3.75 | 3.57 | N/A | 2.50 | Unresolved | ||
| 1c948846-669f-11f1-8… | 2026-06-12 20:41 | 90m | Internet/WAN Setup | 1.8/5 | 83.8% | Developing | +47.8 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 1411ec4a-669f-11f1-b… | 2026-06-12 20:41 | 11m | Internet/WAN Setup | 2.8/5 | 30.8% | Needs Improvement | -25.2 | 0.62 | 2.50 | 2.50 | 0.00 | N/A | 3.21 | Unresolved | ||
| 03319d68-669e-11f1-a… | 2026-06-12 20:33 | 6m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 7ab00e20-669d-11f1-a… | 2026-06-12 20:29 | 7m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 7541eaae-669c-11f1-b… | 2026-06-12 20:22 | 6m | Hardware Fault | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 2.50 | 3.75 | 2.50 | 5.00 | 1.79 | Unresolved | ⚠ | |
| 3fbc2a7a-669c-11f1-a… | 2026-06-12 20:21 | 29m | Password/Login | 2.8/5 | 59.0% | Needs Improvement | +3.0 | 4.06 | 1.56 | 2.50 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 3a49e23a-669c-11f1-b… | 2026-06-12 20:21 | 9m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 1.25 | 0.00 | 3.75 | 5.00 | N/A | 5.00 | Unresolved | ⚠ | ⚠ Flagged |
| af0d63b6-6698-11f1-8… | 2026-06-12 19:55 | 77m | Internet/WAN Setup | 1.8/5 | 11.5% | Needs Improvement | -24.5 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| cba64a16-6697-11f1-b… | 2026-06-12 19:49 | 10m | Router Setup | 2.8/5 | 28.3% | Needs Improvement | -27.7 | 0.00 | 1.88 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ||
| 431df54a-6697-11f1-8… | 2026-06-12 19:45 | 19m | Speed/Performance | 2.8/5 | 86.2% | Meets / Exceeds | +30.2 | 4.06 | 4.06 | 5.00 | 4.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 95bafe48-6696-11f1-b… | 2026-06-12 19:40 | 28m | Hardware Fault | 1.1/5 | 72.0% | Developing | +50.0 | 4.06 | 3.44 | 2.50 | 4.29 | 5.00 | 1.79 | Successful Resolution | ||
| dcf67fc2-6695-11f1-b… | 2026-06-12 19:35 | 5m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| c394163e-6695-11f1-b… | 2026-06-12 19:34 | 6m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| a1be207c-6695-11f1-a… | 2026-06-12 19:33 | 5m | WiFi Connectivity | 3.0/5 | 0.0% | Needs Improvement | -60.0 | 0.00 | 2.81 | 2.50 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 94771cd4-6695-11f1-b… | 2026-06-12 19:33 | 10m | WiFi Connectivity | 3.5/5 | 93.5% | Meets / Exceeds | +23.4 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 7ab70864-6694-11f1-a… | 2026-06-12 19:25 | 12m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 4954a452-6694-11f1-b… | 2026-06-12 19:24 | 8m | WiFi Connectivity | 2.0/5 | 37.6% | Needs Improvement | -2.4 | 1.56 | 1.88 | 2.50 | 1.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 971d5ae0-6693-11f1-b… | 2026-06-12 19:19 | 39m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 0.94 | 0.00 | 2.00 | 1.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| e2ce0ff4-6691-11f1-9… | 2026-06-12 19:06 | 6m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 5.00 | 3.50 | N/A | 3.21 | Unresolved | ⚠ | ⚠ Flagged |
| 5a9721cc-668f-11f1-b… | 2026-06-12 18:48 | 9m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| fd9b7982-668e-11f1-b… | 2026-06-12 18:46 | 48m | WiFi Connectivity | 1.4/5 | 36.0% | Needs Improvement | +8.1 | 1.56 | 0.00 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc., 3 garbled) | |
| 9dcf79a4-668e-11f1-8… | 2026-06-12 18:43 | 5m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 6e01bcfa-668e-11f1-a… | 2026-06-12 18:42 | 68m | WiFi Connectivity | 1.7/5 | 79.5% | Developing | +45.5 | 4.06 | 4.38 | 3.75 | 5.00 | 2.50 | 3.21 | Partial Resolution | ⚠ Flagged (4 halluc., 2 garbled) | |
| 4f8e4d4e-668c-11f1-a… | 2026-06-12 18:27 | 7m | Account/Billing | 1.7/5 | 45.2% | Needs Improvement | +11.2 | 0.94 | 1.56 | 3.75 | 3.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 garbled) | |
| 749ea972-6686-11f1-b… | 2026-06-12 17:45 | 13m | WiFi Connectivity | 1.5/5 | 81.2% | Developing | +51.2 | 5.00 | 4.06 | 3.75 | 4.00 | N/A | 1.79 | Successful Resolution | ||
| 2e642cc0-6686-11f1-8… | 2026-06-12 17:43 | 11m | WiFi Connectivity | 2.8/5 | 8.3% | Needs Improvement | -47.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| 07afeaee-6684-11f1-b… | 2026-06-12 17:27 | 8m | WiFi Connectivity | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 83cf7406-6683-11f1-8… | 2026-06-12 17:24 | 6m | Router Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 1.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 19370a46-6683-11f1-8… | 2026-06-12 17:21 | 9m | Hardware Fault | 2.8/5 | 39.8% | Needs Improvement | -16.2 | 0.62 | 2.81 | 3.75 | 0.00 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| fd34d918-6682-11f1-a… | 2026-06-12 17:20 | 19m | WiFi Connectivity | 2.8/5 | 97.6% | Meets / Exceeds | +41.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 645f3db0-6681-11f1-9… | 2026-06-12 17:08 | 83m | Internet/WAN Setup | 1.8/5 | 76.1% | Developing | +40.1 | 3.12 | 3.12 | 3.75 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (2 halluc., 1 garbled) | |
| 3561a75a-6681-11f1-a… | 2026-06-12 17:07 | 6m | WiFi Connectivity | 2.8/5 | 4.2% | Needs Improvement | -51.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 7641d106-6680-11f1-b… | 2026-06-12 17:02 | 82m | Router Setup | 1.8/5 | 42.0% | Needs Improvement | +6.0 | 2.19 | 0.94 | 0.00 | 5.00 | 4.00 | 1.07 | Appropriate Escalation | ⚠ Flagged (2 halluc., 1 garbled) | |
| c06b2288-667f-11f1-b… | 2026-06-12 16:57 | 21m | Internet/WAN Setup | 1.4/5 | 48.4% | Needs Improvement | +20.4 | 2.19 | 2.19 | 2.50 | 3.00 | 5.00 | 0.00 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| 8309937a-667f-11f1-9… | 2026-06-12 16:55 | 14m | Internet/WAN Setup | 1.3/5 | 53.7% | Needs Improvement | +27.7 | 1.56 | 2.81 | 3.75 | 5.00 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 508d81e2-667d-11f1-b… | 2026-06-12 16:39 | 19m | Password/Login | 2.0/5 | 41.4% | Needs Improvement | +1.4 | 1.56 | 2.50 | 0.00 | 4.00 | 5.00 | 0.00 | Partial Resolution | ||
| 770793f4-667c-11f1-9… | 2026-06-12 16:33 | 33m | WiFi Connectivity | 1.8/5 | 27.9% | Needs Improvement | -8.1 | 1.56 | 0.00 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| eb524d96-667a-11f1-b… | 2026-06-12 16:22 | 18m | Password/Login | 2.9/5 | 81.9% | Developing | +23.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 951d9638-667a-11f1-b… | 2026-06-12 16:20 | 13m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 837d641c-667a-11f1-b… | 2026-06-12 16:19 | 8m | Internet/WAN Setup | 2.9/5 | 31.4% | Needs Improvement | -26.6 | 0.62 | 0.94 | 2.50 | 2.50 | N/A | 2.86 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 92fd32fc-6678-11f1-9… | 2026-06-12 16:05 | 28m | Internet/WAN Setup | 2.8/5 | 75.2% | Developing | +19.2 | 5.00 | 2.19 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 72336c80-6678-11f1-a… | 2026-06-12 16:04 | 48m | Router Setup | 2.8/5 | 86.1% | Meets / Exceeds | +30.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| f3eb1c8e-6676-11f1-8… | 2026-06-12 15:54 | 22m | Hardware Fault | 2.8/5 | 80.0% | Developing | +24.0 | 5.00 | 3.12 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| c8864b40-6676-11f1-b… | 2026-06-12 15:52 | 10m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 2 garbled) |
| bf95bdb8-6676-11f1-9… | 2026-06-12 15:52 | 12m | Password/Login | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 445d8914-6676-11f1-b… | 2026-06-12 15:49 | 108m | Speed/Performance | 2.8/5 | 80.0% | Developing | +24.0 | 5.00 | 3.12 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ||
| 4e2aff02-6672-11f1-9… | 2026-06-12 15:20 | 16m | Router Setup | 2.8/5 | 31.4% | Needs Improvement | -24.6 | 0.00 | 1.88 | 2.50 | 2.50 | N/A | 2.86 | Unresolved | ⚠ Flagged (1 garbled) | |
| 9739683e-6670-11f1-b… | 2026-06-12 15:08 | 59m | Internet/WAN Setup | 1.7/5 | 78.6% | Developing | +44.6 | 5.00 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 5a270d6c-666f-11f1-9… | 2026-06-12 14:59 | 5m | Hardware Fault | 3.0/5 | 56.9% | Needs Improvement | -3.1 | 0.00 | 2.81 | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ||
| bfd802c2-666c-11f1-a… | 2026-06-12 14:41 | 43m | Speed/Performance | 2.8/5 | 63.2% | Needs Improvement | +7.2 | 3.12 | 2.81 | 2.50 | 3.57 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| a991f6fe-666b-11f1-a… | 2026-06-12 14:33 | 27m | Escalation Request | 1.8/5 | 14.6% | Needs Improvement | -21.4 | 0.00 | 0.00 | 2.50 | 0.00 | 2.50 | 1.07 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 66d00fe0-666b-11f1-a… | 2026-06-12 14:31 | 86m | Guest Network | 3.0/5 | 98.4% | Meets / Exceeds | +38.4 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (7 halluc., 1 garbled) | |
| b194d3dc-6669-11f1-9… | 2026-06-12 14:19 | 18m | Parental Controls | 2.8/5 | 33.8% | Needs Improvement | -22.2 | 0.00 | 0.00 | 2.50 | 4.29 | 3.50 | 3.21 | Unresolved | ||
| c89e5c90-6666-11f1-b… | 2026-06-12 13:58 | 7m | Hardware Fault | 2.8/5 | 62.5% | Needs Improvement | +6.5 | 1.25 | 4.06 | 2.50 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 897179c8-6664-11f1-8… | 2026-06-12 13:42 | 8m | WiFi Connectivity | 2.8/5 | 72.4% | Developing | +16.4 | 3.12 | 3.44 | 3.75 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| 4f7dd4e6-6664-11f1-8… | 2026-06-12 13:40 | 47m | Password/Login | 2.3/5 | 28.1% | Needs Improvement | -17.9 | 1.56 | 1.88 | 1.25 | 2.50 | 0.00 | 0.00 | Partial Resolution | ||
| 8c5559f8-6663-11f1-b… | 2026-06-12 13:35 | 42m | WiFi Connectivity | 2.4/5 | 59.3% | Needs Improvement | +11.3 | 1.88 | 3.12 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ||
| 16cad334-6663-11f1-b… | 2026-06-12 13:31 | 6m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 1.88 | 3.75 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| e6a25c0a-6661-11f1-b… | 2026-06-12 13:23 | 18m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 2.19 | 0.94 | 1.25 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | |
| cc555bc2-6661-11f1-b… | 2026-06-12 13:22 | 31m | Parental Controls | 2.3/5 | 77.6% | Developing | +31.6 | 3.12 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| b2be1b38-665f-11f1-8… | 2026-06-12 13:07 | 14m | Password/Login | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 52e2c812-665f-11f1-a… | 2026-06-12 13:05 | 30m | Internet/WAN Setup | 2.8/5 | 59.2% | Needs Improvement | +3.2 | 2.50 | 3.44 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| ae6ab2c2-665e-11f1-b… | 2026-06-12 13:00 | 10m | Internet/WAN Setup | 2.2/5 | 6.8% | Needs Improvement | -37.2 | 0.00 | 0.94 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ||
| 0402e5ee-665d-11f1-8… | 2026-06-12 12:48 | 22m | Router Setup | 3.2/5 | 91.9% | Meets / Exceeds | +27.9 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| ca4f4a60-665a-11f1-b… | 2026-06-12 12:32 | 6m | Hardware Fault | 1.3/5 | 28.8% | Needs Improvement | +2.8 | 0.62 | 0.00 | 2.50 | 2.50 | N/A | 3.57 | Unresolved | ||
| 4f190e44-665a-11f1-9… | 2026-06-12 12:29 | 42m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 2.19 | 0.94 | 2.50 | 2.50 | 5.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged |
| 063ccd02-6658-11f1-8… | 2026-06-12 12:12 | 13m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| e92c3d7a-6656-11f1-b… | 2026-06-12 12:04 | 27m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 1.56 | 4.06 | 2.50 | 3.00 | 0.00 | 1.79 | Ownership Gap | ⚠ | ⚠ Flagged (1 garbled) |
| 338ea7ca-6654-11f1-8… | 2026-06-12 11:45 | 31m | Access Point Mode | 1.8/5 | 90.1% | Meets / Exceeds | +54.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 2a3c25b8-664e-11f1-b… | 2026-06-12 11:02 | 33m | Internet/WAN Setup | 2.8/5 | 57.6% | Needs Improvement | +1.6 | 3.12 | 2.50 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ||
| 4e91ca30-6644-11f1-b… | 2026-06-12 09:51 | 15m | Hardware Fault | 3.5/5 | 85.6% | Meets / Exceeds | +15.6 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| a641485a-663a-11f1-a… | 2026-06-12 08:42 | 14m | Hardware Fault | 2.8/5 | 83.5% | Developing | +27.5 | 5.00 | 2.19 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| a0f2051a-6635-11f1-a… | 2026-06-12 08:06 | 5m | WiFi Connectivity | 2.8/5 | 65.6% | Needs Improvement | +9.6 | 2.19 | 4.06 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| d636f8de-6608-11f1-8… | 2026-06-12 02:45 | 14m | Password/Login | 2.9/5 | 61.8% | Needs Improvement | +3.8 | 1.25 | 4.06 | 3.75 | 4.00 | N/A | 4.29 | Unresolved | ||
| 7b0bce9a-6607-11f1-a… | 2026-06-12 02:36 | 82m | Hardware Fault | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 4.06 | 0.00 | 2.50 | 4.29 | N/A | 2.86 | Successful Resolution | ⚠ | ⚠ Flagged (1 halluc.) |
| 3a0b7f4e-6607-11f1-8… | 2026-06-12 02:34 | 16m | Router Setup | 1.8/5 | 25.3% | Needs Improvement | -10.7 | 0.62 | 1.88 | 2.50 | 1.00 | 0.00 | 1.79 | Unresolved | ||
| 44ff2998-6605-11f1-8… | 2026-06-12 02:20 | 33m | Internet/WAN Setup | 1.5/5 | 23.9% | Needs Improvement | -6.1 | 0.62 | 0.94 | 0.00 | 1.43 | 5.00 | 1.07 | Unresolved | ⚠ Flagged (6 halluc.) | |
| 186c315a-6605-11f1-b… | 2026-06-12 02:19 | 13m | Firmware Update | 2.4/5 | 12.7% | Needs Improvement | -35.3 | 0.00 | 1.56 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ⚠ Flagged | |
| 542144f6-6600-11f1-a… | 2026-06-12 01:45 | 65m | WiFi Connectivity | 2.8/5 | 82.1% | Developing | +26.1 | 5.00 | 3.12 | 2.50 | 5.00 | 5.00 | 3.57 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 4947d98e-65fe-11f1-b… | 2026-06-12 01:30 | 89m | Internet/WAN Setup | 2.8/5 | 81.8% | Developing | +25.8 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (11 halluc.) | |
| 7df4c162-65fc-11f1-8… | 2026-06-12 01:17 | 42m | Router Setup | 1.8/5 | 54.9% | Needs Improvement | +18.9 | 2.19 | 2.81 | 2.50 | 3.00 | N/A | 4.29 | Ownership Gap | ⚠ Flagged (3 garbled) | |
| 5754d09c-65fc-11f1-b… | 2026-06-12 01:16 | 9m | Speed/Performance | 2.8/5 | 61.2% | Needs Improvement | +5.2 | 2.19 | 3.44 | 3.75 | 4.00 | N/A | 2.50 | Unresolved | ||
| cf8485dc-65fa-11f1-9… | 2026-06-12 01:05 | 72m | WiFi Connectivity | 2.8/5 | 93.5% | Meets / Exceeds | +37.5 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (5 halluc., 2 garbled) | |
| 00383f94-65f5-11f1-8… | 2026-06-12 00:23 | 24m | Unknown | 1.8/5 | 8.3% | Needs Improvement | -27.7 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| abdd7bee-65f4-11f1-b… | 2026-06-12 00:21 | 15m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 5f6e5856-65f3-11f1-8… | 2026-06-12 00:12 | 5m | Password/Login | 1.8/5 | 33.5% | Needs Improvement | -2.5 | 1.56 | 0.94 | 2.50 | 1.50 | N/A | 2.50 | Unresolved | ||
| 5fa978c8-65f3-11f1-b… | 2026-06-12 00:12 | 16m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 1b28e008-65f3-11f1-9… | 2026-06-12 00:10 | 12m | Internet/WAN Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| ab54738c-65f2-11f1-b… | 2026-06-12 00:07 | 62m | WiFi Connectivity | 2.8/5 | 81.9% | Developing | +25.9 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 75add630-65f0-11f1-8… | 2026-06-11 23:51 | 20m | WiFi Connectivity | 1.8/5 | 79.1% | Developing | +43.1 | 3.44 | 5.00 | 3.75 | 4.29 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| d3e419f4-65ef-11f1-9… | 2026-06-11 23:46 | 6m | Password/Login | 1.3/5 | 47.2% | Needs Improvement | +21.2 | 0.62 | 5.00 | 3.75 | 2.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| cb606ac2-65ee-11f1-9… | 2026-06-11 23:39 | 8m | General Inquiry | 2.8/5 | 77.8% | Developing | +21.8 | 3.12 | 5.00 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 763cbb00-65ed-11f1-8… | 2026-06-11 23:29 | 7m | Password/Login | 2.8/5 | 66.2% | Needs Improvement | +10.2 | 2.19 | 3.12 | 3.75 | 5.00 | 5.00 | 2.14 | Partial Resolution | ||
| eac1fa9a-65ec-11f1-8… | 2026-06-11 23:26 | 6m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 3.75 | 5.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 48d01e38-65ec-11f1-9… | 2026-06-11 23:21 | 89m | Internet/WAN Setup | 1.8/5 | 34.8% | Needs Improvement | -1.2 | 1.56 | 2.81 | 0.00 | 4.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (3 halluc., 2 garbled) | |
| bf4a8880-65e9-11f1-8… | 2026-06-11 23:03 | 29m | Firmware Update | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 8a50e0e8-65e9-11f1-b… | 2026-06-11 23:01 | 49m | Internet/WAN Setup | 2.8/5 | 60.9% | Needs Improvement | +4.8 | 4.06 | 3.12 | 1.25 | 4.00 | N/A | 1.07 | Partial Resolution | ||
| f11ab392-65e6-11f1-8… | 2026-06-11 22:43 | 48m | Router Setup | 2.8/5 | 55.9% | Needs Improvement | -0.1 | 3.44 | 2.19 | 2.50 | 4.00 | N/A | 0.71 | Successful Resolution | ||
| 8eaf9254-65e6-11f1-8… | 2026-06-11 22:40 | 9m | Internet/WAN Setup | 1.8/5 | 31.0% | Needs Improvement | -5.0 | 0.62 | 0.94 | 2.50 | 2.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c3618aaa-65e3-11f1-b… | 2026-06-11 22:20 | 7m | Password/Login | 1.4/5 | 50.3% | Needs Improvement | +22.3 | 1.56 | 3.44 | 2.50 | 3.21 | N/A | 2.50 | Partial Resolution | ||
| bbfafcd8-65e3-11f1-b… | 2026-06-11 22:20 | 10m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| b21d3c1e-65e1-11f1-9… | 2026-06-11 22:05 | 12m | Router Setup | 1.6/5 | 35.6% | Needs Improvement | +3.6 | 0.62 | 0.94 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 1b9edeea-65dd-11f1-8… | 2026-06-11 21:32 | 6m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 0f6b5d2c-65da-11f1-b… | 2026-06-11 21:11 | 91m | Internet/WAN Setup | 1.4/5 | 74.2% | Developing | +46.2 | 4.06 | 3.44 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (6 halluc., 4 garbled) | |
| b57d67de-65d8-11f1-8… | 2026-06-11 21:01 | 8m | Printer/Device Setup | 2.9/5 | 51.6% | Needs Improvement | -6.3 | 0.94 | 2.81 | 3.75 | 3.50 | N/A | 3.93 | Unresolved | ||
| d0b8e4e6-65d4-11f1-8… | 2026-06-11 20:33 | 13m | Password/Login | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 2.19 | 1.56 | 3.75 | 1.79 | N/A | 0.71 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 6008807c-65d3-11f1-b… | 2026-06-11 20:23 | 21m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.50 | 2.19 | 5.00 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ | |
| e6da8cd2-65d1-11f1-a… | 2026-06-11 20:12 | 7m | Feature Question | 3.6/5 | 56.0% | Needs Improvement | -16.0 | 2.50 | 1.25 | 5.00 | 3.00 | N/A | 3.21 | Partial Resolution | ||
| 7caeef62-65cf-11f1-a… | 2026-06-11 19:55 | 18m | Password/Login | 1.6/5 | 42.6% | Needs Improvement | +10.6 | 0.62 | 2.19 | 2.50 | 3.00 | 5.00 | 1.79 | Unresolved | ||
| 6bec0796-65cf-11f1-8… | 2026-06-11 19:54 | 10m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 4a644ce2-65ce-11f1-9… | 2026-06-11 19:46 | 7m | Internet/WAN Setup | 2.6/5 | 0.0% | Needs Improvement | -52.0 | 0.00 | 0.00 | 3.75 | 2.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged |
| 2e713072-65ce-11f1-9… | 2026-06-11 19:46 | 24m | Password/Login | 2.1/5 | 58.9% | Needs Improvement | +16.9 | 2.19 | 2.81 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ||
| c4ee315a-65cc-11f1-b… | 2026-06-11 19:35 | 32m | — | 1.0/5 | 31.2% | Needs Improvement | +11.2 | 0.94 | 0.94 | 2.50 | 3.57 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 34cd1186-65cc-11f1-9… | 2026-06-11 19:31 | 5m | Account/Billing | 2.6/5 | 0.0% | Needs Improvement | -52.0 | 0.00 | 0.00 | 0.00 | 0.00 | 2.50 | 0.00 | Unresolved | ⚠ | |
| 2fe438ca-65cc-11f1-9… | 2026-06-11 19:31 | 39m | Speed/Performance | 1.8/5 | 48.1% | Needs Improvement | +12.1 | 2.19 | 2.50 | 1.25 | 4.29 | N/A | 1.79 | Partial Resolution | ||
| ac1e5d64-65ca-11f1-a… | 2026-06-11 19:20 | 40m | WiFi Connectivity | 3.2/5 | 87.7% | Meets / Exceeds | +23.7 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 7ddc3dae-65ca-11f1-b… | 2026-06-11 19:19 | 12m | Speed/Performance | 1.8/5 | 50.5% | Needs Improvement | +14.5 | 2.19 | 3.44 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 814012ce-65c8-11f1-b… | 2026-06-11 19:05 | 13m | Router Setup | 1.4/5 | 84.8% | Developing | +56.8 | 4.06 | 4.06 | 5.00 | 4.29 | N/A | 3.93 | Partial Resolution | ||
| 13269542-65c8-11f1-8… | 2026-06-11 19:02 | 10m | Password/Login | 1.3/5 | 23.5% | Needs Improvement | -2.5 | 0.94 | 1.25 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ||
| 8b2a9e5e-65c7-11f1-8… | 2026-06-11 18:58 | 13m | Account/Billing | 2.8/5 | 91.1% | Meets / Exceeds | +35.1 | 5.00 | 5.00 | 3.75 | 4.29 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 6425a714-65c6-11f1-b… | 2026-06-11 18:50 | 9m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 5ea918e8-65c6-11f1-a… | 2026-06-11 18:50 | 40m | WiFi Connectivity | 2.8/5 | 83.1% | Developing | +27.1 | 5.00 | 2.50 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (5 halluc.) | |
| 2d796516-65c6-11f1-8… | 2026-06-11 18:48 | 21m | Internet/WAN Setup | 2.8/5 | 76.5% | Developing | +20.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 29c8c48e-65c6-11f1-b… | 2026-06-11 18:48 | 9m | Password/Login | 2.2/5 | 71.9% | Developing | +27.9 | 2.19 | 3.44 | 5.00 | 5.00 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| ea5283c6-65c5-11f1-b… | 2026-06-11 18:46 | 20m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 0.94 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged |
| e064e364-65c4-11f1-b… | 2026-06-11 18:39 | 8m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 7da2a7de-65c4-11f1-9… | 2026-06-11 18:36 | 44m | WiFi Connectivity | 2.8/5 | 87.9% | Meets / Exceeds | +31.9 | 5.00 | 5.00 | 3.75 | 4.29 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 6829dca6-65c4-11f1-a… | 2026-06-11 18:36 | 42m | Feature Question | 3.0/5 | 100.0% | Meets / Exceeds | +40.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| d8698e0e-65c3-11f1-a… | 2026-06-11 18:32 | 7m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 1b4eb452-65c3-11f1-b… | 2026-06-11 18:26 | 18m | — | 1.0/5 | 32.3% | Needs Improvement | +12.3 | 0.00 | 1.88 | 1.25 | 2.50 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 03d6fcf8-65c3-11f1-8… | 2026-06-11 18:26 | 21m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| c121cf2e-65c1-11f1-b… | 2026-06-11 18:17 | 50m | WiFi Connectivity | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 22e6cde6-65c1-11f1-9… | 2026-06-11 18:12 | 11m | Password/Login | 2.9/5 | 37.9% | Needs Improvement | -20.1 | 0.00 | 0.94 | 3.75 | 3.50 | N/A | 4.29 | Unresolved | ||
| 9d4a43be-65bd-11f1-8… | 2026-06-11 17:47 | 14m | Speed/Performance | 4.0/5 | 89.0% | Meets / Exceeds | +9.0 | 4.06 | 5.00 | 5.00 | 4.29 | N/A | 3.93 | Partial Resolution | ||
| 804cb2d4-65bc-11f1-a… | 2026-06-11 17:39 | 6m | Speed/Performance | 2.7/5 | 68.2% | Needs Improvement | +14.2 | 2.19 | 5.00 | 3.75 | 4.00 | N/A | 2.50 | Unresolved | ||
| 05229c40-65bc-11f1-a… | 2026-06-11 17:36 | 18m | Hardware Fault | 2.8/5 | 30.8% | Needs Improvement | -25.2 | 0.62 | 1.88 | 2.50 | 1.79 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| ac3da3e0-65bb-11f1-8… | 2026-06-11 17:33 | 6m | Router Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| f8c86c7e-65b9-11f1-8… | 2026-06-11 17:21 | 48m | Internet/WAN Setup | 2.9/5 | 91.9% | Meets / Exceeds | +33.9 | 4.38 | 5.00 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| cbb01194-65b7-11f1-a… | 2026-06-11 17:05 | 10m | Hardware Fault | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.62 | 1.88 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| fffba690-65b5-11f1-b… | 2026-06-11 16:52 | 14m | Internet/WAN Setup | 2.8/5 | 100.0% | Meets / Exceeds | +44.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 523a1a7a-65b3-11f1-9… | 2026-06-11 16:33 | 18m | Feature Question | 2.1/5 | 95.8% | Meets / Exceeds | +53.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| 6d3ef788-65b2-11f1-b… | 2026-06-11 16:27 | 12m | Internet/WAN Setup | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| f8094c84-65b1-11f1-a… | 2026-06-11 16:24 | 35m | WiFi Connectivity | 3.2/5 | 81.9% | Developing | +17.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 8589bd74-65b1-11f1-8… | 2026-06-11 16:20 | 7m | WiFi Connectivity | 2.8/5 | 70.7% | Developing | +14.7 | 2.19 | 4.06 | 5.00 | 4.29 | N/A | 3.21 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| a3d32df2-65b0-11f1-8… | 2026-06-11 16:14 | 39m | Printer/Device Setup | 2.1/5 | 51.5% | Needs Improvement | +9.5 | 1.56 | 3.44 | 2.50 | 3.57 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 2 garbled) | |
| 7398a748-65b0-11f1-a… | 2026-06-11 16:13 | 20m | WiFi Connectivity | 1.8/5 | 39.4% | Needs Improvement | +3.4 | 1.56 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 03863f3a-65ae-11f1-a… | 2026-06-11 15:55 | 5m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 7c652070-65ad-11f1-b… | 2026-06-11 15:52 | 39m | Printer/Device Setup | 1.3/5 | 61.2% | Needs Improvement | +35.2 | 3.12 | 4.06 | 2.50 | 3.00 | N/A | 1.79 | Partial Resolution | ||
| c44ac0fe-65ab-11f1-a… | 2026-06-11 15:39 | 6m | Feature Question | 4.0/5 | 95.8% | Meets / Exceeds | +15.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 0a8218ac-65ab-11f1-8… | 2026-06-11 15:34 | 19m | Router Setup | 2.8/5 | 71.7% | Developing | +15.7 | 4.06 | 0.94 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| b4696afc-65a9-11f1-b… | 2026-06-11 15:24 | 15m | Internet/WAN Setup | 2.9/5 | 48.8% | Needs Improvement | -9.2 | 0.62 | 1.88 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ||
| 773bc8ba-65a8-11f1-9… | 2026-06-11 15:16 | 41m | Internet/WAN Setup | 2.8/5 | 87.5% | Meets / Exceeds | +31.5 | 5.00 | 5.00 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ||
| 7a98ad9e-65a7-11f1-9… | 2026-06-11 15:09 | 5m | Internet/WAN Setup | 1.3/5 | 9.1% | Needs Improvement | -16.9 | 0.00 | 0.00 | 0.00 | 2.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 garbled) | |
| 547af3b0-65a7-11f1-8… | 2026-06-11 15:07 | 18m | WiFi Connectivity | 4.5/5 | 95.8% | Meets / Exceeds | +5.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| af0b4124-65a5-11f1-a… | 2026-06-11 14:56 | 7m | WiFi Connectivity | 1.4/5 | 43.1% | Needs Improvement | +15.1 | 0.00 | 2.81 | 5.00 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (2 halluc.) | |
| b714fa3c-65a4-11f1-b… | 2026-06-11 14:49 | 12m | Router Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 1.25 | 1.25 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ⚠ | |
| 2982fa1c-65a3-11f1-8… | 2026-06-11 14:38 | 5m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| bdae84e6-65a2-11f1-9… | 2026-06-11 14:35 | 6m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 8001ee7a-659e-11f1-8… | 2026-06-11 14:04 | 26m | Router Setup | 2.8/5 | 81.2% | Developing | +25.2 | 4.06 | 3.12 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 33081d74-659e-11f1-b… | 2026-06-11 14:02 | 13m | Internet/WAN Setup | 1.8/5 | 63.5% | Needs Improvement | +27.6 | 2.19 | 3.44 | 3.75 | 3.50 | N/A | 4.29 | Partial Resolution | ||
| eb94eaae-659c-11f1-a… | 2026-06-11 13:53 | 6m | Password/Login | 2.8/5 | 85.6% | Meets / Exceeds | +29.6 | 4.06 | 4.06 | 5.00 | 4.29 | N/A | 4.29 | Partial Resolution | ||
| cf4db1a6-659b-11f1-a… | 2026-06-11 13:45 | 16m | WiFi Connectivity | 2.0/5 | 41.5% | Needs Improvement | +1.5 | 0.94 | 3.44 | 2.50 | 3.50 | N/A | 0.00 | Ownership Gap | ||
| a57bea24-659a-11f1-9… | 2026-06-11 13:37 | 7m | Speed/Performance | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 7052c878-6599-11f1-9… | 2026-06-11 13:28 | 44m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.50 | 0.94 | 2.50 | 2.50 | N/A | 1.79 | Partial Resolution | ⚠ | ⚠ Flagged (3 halluc.) |
| 06723fb6-6598-11f1-b… | 2026-06-11 13:18 | 6m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.94 | 2.50 | 2.50 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| d577cc2e-6596-11f1-8… | 2026-06-11 13:09 | 7m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 1c76d6a4-6594-11f1-9… | 2026-06-11 12:50 | 14m | WiFi Connectivity | 2.2/5 | 16.5% | Needs Improvement | -27.5 | 0.62 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| e1b95d00-6590-11f1-8… | 2026-06-11 12:27 | 74m | Speed/Performance | 1.6/5 | 63.0% | Needs Improvement | +30.9 | 2.19 | 2.19 | 2.50 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (3 halluc.) | |
| 3461d32e-658d-11f1-9… | 2026-06-11 12:00 | 10m | Router Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 0.00 | 1.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| a33077a2-658c-11f1-9… | 2026-06-11 11:56 | 8m | Feature Question | 1.4/5 | 54.4% | Needs Improvement | +26.4 | 2.50 | 0.00 | 5.00 | 3.00 | N/A | 5.00 | Partial Resolution | ||
| f6198978-658b-11f1-9… | 2026-06-11 11:52 | 19m | WiFi Connectivity | 2.8/5 | 97.6% | Meets / Exceeds | +41.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 649d8f42-6588-11f1-b… | 2026-06-11 11:26 | 7m | Firmware Update | 2.8/5 | 84.7% | Developing | +28.7 | 3.12 | 4.38 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 75f43cbc-6585-11f1-8… | 2026-06-11 11:05 | 22m | Password/Login | 3.6/5 | 67.3% | Needs Improvement | -4.7 | 3.12 | 2.50 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 3d4ed884-6582-11f1-b… | 2026-06-11 10:42 | 6m | General Inquiry | 3.2/5 | 34.2% | Needs Improvement | -29.8 | 0.00 | 2.50 | 3.75 | 2.00 | N/A | 1.79 | Unresolved | ||
| d1d54118-6579-11f1-9… | 2026-06-11 09:42 | 28m | WiFi Connectivity | 2.8/5 | 90.7% | Meets / Exceeds | +34.7 | 5.00 | 3.44 | 5.00 | 4.29 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| b0e492f2-6546-11f1-b… | 2026-06-11 03:36 | 67m | WiFi Connectivity | 1.1/5 | 37.3% | Needs Improvement | +15.3 | 2.19 | 2.50 | 0.00 | 4.00 | 0.00 | 1.07 | Unresolved | ||
| cb272e6a-6544-11f1-a… | 2026-06-11 03:22 | 7m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 46500be2-6541-11f1-b… | 2026-06-11 02:57 | 7m | Speed/Performance | 2.8/5 | 30.7% | Needs Improvement | -25.3 | 0.62 | 1.88 | 2.50 | 2.00 | N/A | 1.43 | Unresolved | ||
| a23dafe4-653d-11f1-9… | 2026-06-11 02:31 | 48m | Router Setup | 1.6/5 | 28.7% | Needs Improvement | -3.3 | 1.56 | 0.94 | 2.50 | 1.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| e834b760-653b-11f1-b… | 2026-06-11 02:18 | 10m | Password/Login | 2.8/5 | 33.1% | Needs Improvement | -22.9 | 0.62 | 0.00 | 2.50 | 5.00 | N/A | 1.79 | Unresolved | ||
| 4c15f5a8-6539-11f1-8… | 2026-06-11 02:00 | 11m | Account/Billing | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 2.81 | 3.75 | 0.00 | N/A | 2.50 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 452737ca-6539-11f1-b… | 2026-06-11 02:00 | 37m | Internet/WAN Setup | 1.0/5 | 68.1% | Needs Improvement | +48.1 | 5.00 | 2.19 | 2.50 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged | |
| f8f25866-6534-11f1-8… | 2026-06-11 01:29 | 6m | Internet/WAN Setup | 2.9/5 | 61.3% | Needs Improvement | +3.3 | 1.25 | 2.81 | 5.00 | 4.29 | N/A | 4.29 | Unresolved | ||
| 0dfb04ec-6530-11f1-b… | 2026-06-11 00:54 | 14m | Router Setup | 2.8/5 | 75.8% | Developing | +19.8 | 2.19 | 4.06 | 5.00 | 5.00 | 5.00 | 3.21 | Unresolved | ||
| 822b0eb2-652f-11f1-b… | 2026-06-11 00:50 | 9m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 97343f82-652e-11f1-8… | 2026-06-11 00:43 | 7m | Password/Login | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 49ca3c02-6528-11f1-8… | 2026-06-10 23:58 | 17m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ | |
| 30bba528-6525-11f1-a… | 2026-06-10 23:36 | 7m | Hardware Fault | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 52e6551a-6522-11f1-a… | 2026-06-10 23:15 | 38m | Router Setup | 2.5/5 | 76.2% | Developing | +26.2 | 5.00 | 2.19 | 3.75 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 532074b8-6520-11f1-b… | 2026-06-10 23:01 | 8m | Router Setup | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 2 garbled) |
| c76da284-651e-11f1-9… | 2026-06-10 22:50 | 6m | WiFi Connectivity | 2.2/5 | 47.8% | Needs Improvement | +3.8 | 1.56 | 3.44 | 2.50 | 2.00 | N/A | 3.21 | Unresolved | ||
| 779c0bf6-651e-11f1-b… | 2026-06-10 22:48 | 6m | Router Setup | 2.2/5 | 64.8% | Needs Improvement | +20.8 | 2.19 | 4.06 | 2.50 | 4.29 | N/A | 4.29 | Partial Resolution | ||
| 7373d394-651c-11f1-a… | 2026-06-10 22:33 | 36m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 3.12 | 0.94 | 2.50 | 4.29 | N/A | 0.00 | Partial Resolution | ⚠ | ⚠ Flagged (2 halluc.) |
| 640ae5be-651c-11f1-b… | 2026-06-10 22:33 | 12m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 26fd9d6a-651c-11f1-8… | 2026-06-10 22:31 | 31m | Password/Login | 2.8/5 | 94.8% | Meets / Exceeds | +38.8 | 5.00 | 5.00 | 3.75 | 5.00 | 5.00 | 4.29 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| 60cf7354-6519-11f1-a… | 2026-06-10 22:11 | 8m | Internet/WAN Setup | 2.9/5 | 30.6% | Needs Improvement | -27.4 | 0.00 | 2.81 | 3.75 | 0.00 | N/A | 2.50 | Unresolved | ||
| 829b4158-6518-11f1-b… | 2026-06-10 22:05 | 11m | Internet/WAN Setup | 2.8/5 | 69.0% | Needs Improvement | +12.9 | 2.19 | 4.06 | 3.75 | 5.00 | N/A | 3.21 | Unresolved | ⚠ Flagged | |
| 163406da-6518-11f1-a… | 2026-06-10 22:02 | 14m | Feature Question | 2.0/5 | 45.6% | Needs Improvement | +5.6 | 0.00 | 0.62 | 5.00 | 5.00 | N/A | 4.29 | Unresolved | ||
| c71cd320-6516-11f1-a… | 2026-06-10 21:53 | 46m | WiFi Connectivity | 2.8/5 | 83.8% | Developing | +27.8 | 5.00 | 4.06 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| c70e5fee-6515-11f1-b… | 2026-06-10 21:46 | 6m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 60068178-6515-11f1-a… | 2026-06-10 21:43 | 9m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (1 halluc.) | |
| 28a49684-6515-11f1-a… | 2026-06-10 21:41 | 16m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| bfbfcef4-6514-11f1-8… | 2026-06-10 21:38 | 18m | Speed/Performance | 2.8/5 | 14.9% | Needs Improvement | -41.1 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged | |
| b5037588-6514-11f1-a… | 2026-06-10 21:38 | 12m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| a9aaa1a2-6514-11f1-9… | 2026-06-10 21:38 | 5m | General Inquiry | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 2.50 | 0.00 | 0.00 | 3.00 | N/A | 0.00 | Partial Resolution | ⚠ | |
| 6540acaa-6514-11f1-b… | 2026-06-10 21:36 | 18m | Password/Login | 3.3/5 | 70.8% | Developing | +4.8 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 1.79 | Successful Resolution | ||
| 375c8a70-6514-11f1-8… | 2026-06-10 21:34 | 19m | WiFi Connectivity | 1.4/5 | 54.3% | Needs Improvement | +26.3 | 2.19 | 2.81 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 64c74baa-6512-11f1-b… | 2026-06-10 21:21 | 11m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| dd372052-6511-11f1-a… | 2026-06-10 21:18 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 41aac990-6511-11f1-8… | 2026-06-10 21:13 | 29m | WiFi Connectivity | 2.8/5 | 76.5% | Developing | +20.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| ebcb6c60-650f-11f1-b… | 2026-06-10 21:04 | 34m | Internet/WAN Setup | 2.8/5 | 86.1% | Meets / Exceeds | +30.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 237b330e-650e-11f1-9… | 2026-06-10 20:51 | 9m | Hardware Fault | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 2.50 | 2.50 | 4.00 | 1.79 | Unresolved | ⚠ | |
| 0ca1efba-650e-11f1-b… | 2026-06-10 20:50 | 30m | WiFi Connectivity | 2.8/5 | 28.1% | Needs Improvement | -27.9 | 0.62 | 1.88 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| daae839c-650d-11f1-8… | 2026-06-10 20:49 | 28m | WiFi Connectivity | 2.8/5 | 81.9% | Developing | +25.9 | 4.06 | 4.38 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| ce4c9c9c-650d-11f1-9… | 2026-06-10 20:48 | 10m | Speed/Performance | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 2.14 | N/A | 0.00 | Unresolved | ⚠ | |
| 669be504-650c-11f1-8… | 2026-06-10 20:38 | 66m | Internet/WAN Setup | 3.1/5 | 94.8% | Meets / Exceeds | +32.8 | 5.00 | 5.00 | 3.75 | 5.00 | 5.00 | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 600a0f2c-650c-11f1-8… | 2026-06-10 20:38 | 6m | Speed/Performance | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2c5c839e-650c-11f1-8… | 2026-06-10 20:37 | 76m | WiFi Connectivity | 2.0/5 | 90.1% | Meets / Exceeds | +50.1 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 027aa11e-650c-11f1-8… | 2026-06-10 20:36 | 15m | WiFi Connectivity | 2.8/5 | 32.5% | Needs Improvement | -23.5 | 0.62 | 1.88 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ||
| 27f06eda-650a-11f1-b… | 2026-06-10 20:22 | 65m | WiFi Connectivity | 1.1/5 | 50.8% | Needs Improvement | +28.8 | 1.88 | 2.50 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (12 halluc.) | |
| 8493c052-6509-11f1-b… | 2026-06-10 20:18 | 18m | Internet/WAN Setup | 2.3/5 | 66.3% | Needs Improvement | +20.3 | 3.12 | 4.06 | 3.75 | 4.00 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| b27f5c84-6508-11f1-8… | 2026-06-10 20:12 | 8m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 1.25 | 1.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 344802cc-6507-11f1-9… | 2026-06-10 20:01 | 9m | Internet/WAN Setup | 1.7/5 | 52.6% | Needs Improvement | +18.6 | 1.56 | 4.06 | 2.50 | 1.50 | 5.00 | 2.50 | Unresolved | ||
| e5e138b0-6506-11f1-8… | 2026-06-10 19:59 | 9m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 0.94 | 3.75 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 95820868-6506-11f1-a… | 2026-06-10 19:57 | 16m | Router Setup | 2.8/5 | 37.0% | Needs Improvement | -19.0 | 0.94 | 0.94 | 2.50 | 5.00 | N/A | 0.71 | Unresolved | ⚠ Flagged (2 halluc., 2 garbled) | |
| bf8fc4fc-6505-11f1-8… | 2026-06-10 19:51 | 48m | Internet/WAN Setup | 2.8/5 | 30.3% | Needs Improvement | -25.7 | 1.56 | 0.94 | 2.50 | 1.50 | N/A | 1.07 | Ownership Gap | ⚠ Flagged (2 halluc., 2 garbled) | |
| 5d901096-6504-11f1-9… | 2026-06-10 19:41 | 18m | WiFi Connectivity | 2.8/5 | 63.0% | Needs Improvement | +7.0 | 2.19 | 3.12 | 3.75 | 4.00 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 0aaccd44-6502-11f1-8… | 2026-06-10 19:24 | 18m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 28af2676-6501-11f1-9… | 2026-06-10 19:18 | 21m | WiFi Connectivity | 2.8/5 | 86.9% | Meets / Exceeds | +30.9 | 5.00 | 5.00 | 3.75 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 0ce1533a-64ff-11f1-8… | 2026-06-10 19:03 | 8m | Internet/WAN Setup | 1.6/5 | 58.0% | Needs Improvement | +26.0 | 0.94 | 2.19 | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ||
| 20ba2c8e-64fe-11f1-8… | 2026-06-10 18:56 | 6m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| b518d3e6-64fc-11f1-b… | 2026-06-10 18:46 | 25m | WiFi Connectivity | 1.4/5 | 11.7% | Needs Improvement | -16.3 | 0.00 | 0.00 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 3465457c-64fc-11f1-9… | 2026-06-10 18:42 | 12m | Password/Login | 1.8/5 | 22.1% | Needs Improvement | -13.9 | 1.56 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ||
| 70eab966-64fa-11f1-8… | 2026-06-10 18:30 | 13m | Password/Login | 2.8/5 | 58.3% | Needs Improvement | +2.3 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ||
| f1174024-64f9-11f1-b… | 2026-06-10 18:26 | 12m | Feature Question | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 3da261cc-64f9-11f1-9… | 2026-06-10 18:21 | 11m | Internet/WAN Setup | 2.8/5 | 39.1% | Needs Improvement | -16.9 | 0.00 | 1.88 | 2.50 | 3.50 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| cfec6afc-64f7-11f1-b… | 2026-06-10 18:11 | 11m | Password/Login | 3.0/5 | 42.3% | Needs Improvement | -17.7 | 0.00 | 0.94 | 5.00 | 4.29 | N/A | 3.21 | Unresolved | ||
| 3cf3e9f0-64f7-11f1-9… | 2026-06-10 18:07 | 10m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 2.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| f0c162d8-64f6-11f1-9… | 2026-06-10 18:05 | 24m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 3.12 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 9a304dd6-64f5-11f1-9… | 2026-06-10 17:55 | 24m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.62 | 0.00 | 1.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 73109b2a-64f5-11f1-8… | 2026-06-10 17:54 | 6m | WiFi Connectivity | 1.3/5 | 28.5% | Needs Improvement | +2.5 | 1.56 | 0.94 | 2.50 | 1.43 | 0.00 | 1.79 | Partial Resolution | ||
| e47e2aba-64f1-11f1-9… | 2026-06-10 17:29 | 7m | Router Setup | 1.8/5 | 9.6% | Needs Improvement | -26.4 | 0.00 | 1.88 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ||
| 9e622532-64f0-11f1-9… | 2026-06-10 17:20 | 6m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 79ce2a3c-64ef-11f1-a… | 2026-06-10 17:11 | 28m | Speed/Performance | 2.8/5 | 43.4% | Needs Improvement | -12.7 | 1.56 | 1.88 | 2.50 | 3.21 | N/A | 2.50 | Unresolved | ⚠ Flagged (2 halluc.) | |
| e55072ca-64ee-11f1-9… | 2026-06-10 17:07 | 18m | WiFi Connectivity | 2.8/5 | 55.1% | Needs Improvement | -0.9 | 2.19 | 1.88 | 2.50 | 4.00 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c5e10a08-64ee-11f1-a… | 2026-06-10 17:06 | 22m | WiFi Connectivity | 3.0/5 | 95.8% | Meets / Exceeds | +35.8 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| ebb1d8c6-64ed-11f1-b… | 2026-06-10 17:00 | 29m | WiFi Connectivity | 2.2/5 | 37.6% | Needs Improvement | -6.4 | 1.56 | 1.88 | 0.00 | 2.86 | 5.00 | 1.07 | Partial Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 4884d3c4-64ed-11f1-a… | 2026-06-10 16:56 | 25m | Internet/WAN Setup | 1.2/5 | 77.8% | Developing | +53.8 | 3.12 | 5.00 | 3.75 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 466195e6-64ed-11f1-a… | 2026-06-10 16:56 | 43m | WiFi Connectivity | 2.8/5 | 55.7% | Needs Improvement | -0.3 | 1.56 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 2a286efe-64ed-11f1-b… | 2026-06-10 16:55 | 12m | WiFi Connectivity | 1.0/5 | 29.0% | Needs Improvement | +9.0 | 2.19 | 0.94 | 0.00 | 0.00 | 5.00 | 1.07 | Unresolved | ||
| abb0d75a-64ec-11f1-a… | 2026-06-10 16:51 | 14m | Feature Question | 2.2/5 | 56.2% | Needs Improvement | +12.2 | 2.19 | 2.50 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| aa3cf41c-64ec-11f1-8… | 2026-06-10 16:51 | 10m | Port Forwarding | 1.3/5 | 18.6% | Needs Improvement | -7.4 | 0.00 | 2.50 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ||
| 79d73a4a-64eb-11f1-8… | 2026-06-10 16:43 | 25m | Parental Controls | 2.8/5 | 13.8% | Needs Improvement | -42.2 | 0.94 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ||
| 13df6474-64eb-11f1-a… | 2026-06-10 16:40 | 9m | WiFi Connectivity | 2.8/5 | 68.2% | Needs Improvement | +12.2 | 2.19 | 4.06 | 5.00 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| dcdc6526-64ea-11f1-b… | 2026-06-10 16:38 | 6m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| 9a04406c-64e9-11f1-8… | 2026-06-10 16:29 | 5m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| ff597542-64e7-11f1-a… | 2026-06-10 16:18 | 35m | Router Setup | 2.2/5 | 22.7% | Needs Improvement | -21.3 | 1.56 | 0.94 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (6 halluc.) | |
| 7f67ddce-64e7-11f1-8… | 2026-06-10 16:14 | 6m | Password/Login | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.94 | 0.00 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 20a14292-64e4-11f1-a… | 2026-06-10 15:50 | 11m | Router Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| b2c153a2-64e3-11f1-8… | 2026-06-10 15:47 | 5m | Escalation Request | 1.8/5 | 27.1% | Needs Improvement | -8.9 | 0.00 | 2.50 | 0.00 | 1.43 | 5.00 | 1.43 | Unresolved | ||
| 111ef00e-64e3-11f1-b… | 2026-06-10 15:43 | 33m | Hardware Fault | 2.8/5 | 51.9% | Needs Improvement | -4.1 | 1.56 | 2.50 | 2.50 | 5.00 | 2.50 | 2.50 | Unresolved | ||
| 506e7da2-64e2-11f1-a… | 2026-06-10 15:37 | 7m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 5223e41c-64e1-11f1-b… | 2026-06-10 15:30 | 28m | Internet/WAN Setup | 1.1/5 | 39.4% | Needs Improvement | +17.4 | 1.56 | 1.88 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged | |
| 42158436-64e1-11f1-b… | 2026-06-10 15:30 | 33m | WiFi Connectivity | 1.6/5 | 85.1% | Meets / Exceeds | +53.1 | 3.75 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| c16333ec-64e0-11f1-b… | 2026-06-10 15:26 | 6m | Router Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| cbc65546-64de-11f1-a… | 2026-06-10 15:12 | 68m | Internet/WAN Setup | 2.0/5 | 74.2% | Developing | +34.2 | 3.12 | 5.00 | 2.50 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| de112cae-64dd-11f1-9… | 2026-06-10 15:05 | 11m | Router Setup | 2.8/5 | 61.9% | Needs Improvement | +5.9 | 1.56 | 2.81 | 3.75 | 5.00 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 524a4f7a-64dd-11f1-b… | 2026-06-10 15:01 | 5m | Router Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 4.06 | 3.75 | 2.00 | N/A | 5.00 | Unresolved | ⚠ | |
| 7ac3ac96-64db-11f1-8… | 2026-06-10 14:48 | 6m | WiFi Connectivity | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 1.88 | 3.75 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 3a2291de-64db-11f1-b… | 2026-06-10 14:46 | 5m | Off-Topic | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| dda8be9c-64da-11f1-8… | 2026-06-10 14:44 | 19m | Internet/WAN Setup | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 2.19 | 0.94 | 2.50 | 4.29 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| c2ee1908-64da-11f1-a… | 2026-06-10 14:43 | 43m | Router Setup | 2.8/5 | 78.9% | Developing | +22.9 | 4.06 | 4.06 | 3.75 | 4.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 1254ede2-64da-11f1-a… | 2026-06-10 14:38 | 6m | WiFi Connectivity | 1.8/5 | 60.1% | Needs Improvement | +24.1 | 2.50 | 3.44 | 2.50 | 4.29 | N/A | 2.50 | Partial Resolution | ||
| a72a00fc-64d9-11f1-8… | 2026-06-10 14:35 | 37m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 3.12 | 2.19 | 2.50 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ | ⚠ Flagged (4 halluc., 1 garbled) |
| 6a5f89a8-64d9-11f1-b… | 2026-06-10 14:33 | 7m | WiFi Connectivity | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 3.75 | 3.50 | 5.00 | 4.29 | Unresolved | ⚠ | |
| e8b96ee6-64d8-11f1-b… | 2026-06-10 14:30 | 9m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| e816a9c0-64d5-11f1-b… | 2026-06-10 14:08 | 6m | WiFi Connectivity | 2.8/5 | 44.4% | Needs Improvement | -11.6 | 0.00 | 0.00 | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ||
| e2b6ac32-64d5-11f1-a… | 2026-06-10 14:08 | 15m | Hardware Fault | 2.0/5 | 53.1% | Needs Improvement | +13.1 | 1.56 | 2.19 | 3.75 | 4.00 | N/A | 3.21 | Unresolved | ||
| bdf24690-64d5-11f1-8… | 2026-06-10 14:07 | 48m | Internet/WAN Setup | 1.4/5 | 86.1% | Meets / Exceeds | +58.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 3 garbled) | |
| bfc33db8-64d4-11f1-9… | 2026-06-10 14:00 | 7m | Password/Login | 1.5/5 | 78.1% | Developing | +48.1 | 4.06 | 4.06 | 3.75 | 4.00 | N/A | 3.21 | Successful Resolution | ||
| 5087401c-64d3-11f1-a… | 2026-06-10 13:50 | 7m | Password/Login | 3.2/5 | 75.1% | Developing | +11.1 | 4.06 | 2.81 | 3.75 | 5.00 | N/A | 2.86 | Successful Resolution | ||
| d14147f8-64d2-11f1-b… | 2026-06-10 13:46 | 8m | Password/Login | 1.7/5 | 8.3% | Needs Improvement | -25.7 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| c4567414-64d2-11f1-8… | 2026-06-10 13:46 | 11m | WiFi Connectivity | 2.8/5 | 73.1% | Developing | +17.1 | 3.12 | 3.44 | 3.75 | 4.00 | N/A | 5.00 | Partial Resolution | ||
| 25607780-64d0-11f1-a… | 2026-06-10 13:27 | 10m | WiFi Connectivity | 2.2/5 | 28.1% | Needs Improvement | -15.9 | 1.56 | 2.81 | 0.00 | 2.50 | 0.00 | 0.00 | Partial Resolution | ||
| 3eabf6d4-64cf-11f1-b… | 2026-06-10 13:21 | 11m | Password/Login | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | |
| 441ab032-64cb-11f1-8… | 2026-06-10 12:52 | 7m | WiFi Connectivity | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| ead6edee-64c8-11f1-b… | 2026-06-10 12:35 | 6m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 7e5fcb36-64c8-11f1-b… | 2026-06-10 12:32 | 7m | Internet/WAN Setup | 1.8/5 | 20.8% | Needs Improvement | -15.2 | 0.00 | 2.81 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| e85ed53e-64c5-11f1-a… | 2026-06-10 12:14 | 27m | Password/Login | 1.4/5 | 76.5% | Developing | +48.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 0ca41a98-64c2-11f1-9… | 2026-06-10 11:46 | 13m | WiFi Connectivity | 1.5/5 | 38.6% | Needs Improvement | +8.6 | 1.88 | 0.00 | 3.75 | 2.50 | 0.00 | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| a5a9e962-64c1-11f1-b… | 2026-06-10 11:43 | 22m | WiFi Connectivity | 1.4/5 | 24.4% | Needs Improvement | -3.6 | 0.94 | 0.94 | 2.50 | 2.50 | 0.00 | 0.00 | Unresolved | ||
| e427e9c0-64bf-11f1-a… | 2026-06-10 11:31 | 11m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.94 | 3.75 | 4.00 | N/A | 2.50 | Unresolved | ⚠ | |
| 59d1570a-64ad-11f1-9… | 2026-06-10 09:18 | 7m | Password/Login | 2.4/5 | 43.6% | Needs Improvement | -4.4 | 0.94 | 1.88 | 3.75 | 4.00 | N/A | 1.43 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 4a98e378-64aa-11f1-b… | 2026-06-10 08:56 | 9m | Escalation Request | 2.8/5 | 25.8% | Needs Improvement | -30.2 | 0.00 | 0.00 | 3.75 | 1.50 | 0.00 | 5.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 8a0216a8-64a3-11f1-b… | 2026-06-10 08:08 | 10m | Password/Login | 2.7/5 | 46.0% | Needs Improvement | -8.0 | 0.94 | 2.81 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 4c0aa440-6477-11f1-b… | 2026-06-10 02:51 | 12m | Internet/WAN Setup | 1.8/5 | 63.1% | Needs Improvement | +27.1 | 2.50 | 2.81 | 3.75 | 5.00 | N/A | 2.14 | Successful Resolution | ||
| 409953ba-6475-11f1-a… | 2026-06-10 02:36 | 11m | Hardware Fault | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.62 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| a9c50448-646f-11f1-b… | 2026-06-10 01:56 | 42m | Internet/WAN Setup | 2.8/5 | 90.7% | Meets / Exceeds | +34.7 | 5.00 | 3.44 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| a196e1ca-646e-11f1-a… | 2026-06-10 01:49 | 26m | Router Setup | 2.8/5 | 79.1% | Developing | +23.1 | 4.06 | 4.06 | 3.75 | 3.57 | N/A | 4.29 | Successful Resolution | ||
| 8441e17e-646e-11f1-a… | 2026-06-10 01:48 | 7m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 2.50 | 2.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| aa22ada2-646d-11f1-b… | 2026-06-10 01:42 | 18m | WiFi Connectivity | 3.3/5 | 87.5% | Meets / Exceeds | +21.5 | 5.00 | 2.19 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| d65d54f4-646c-11f1-a… | 2026-06-10 01:36 | 8m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 37765106-646c-11f1-b… | 2026-06-10 01:32 | 12m | — | 1.0/5 | 58.3% | Needs Improvement | +38.3 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ||
| 820975c8-646b-11f1-b… | 2026-06-10 01:27 | 5m | Hardware Fault | 1.3/5 | 59.9% | Needs Improvement | +33.9 | 2.19 | 3.12 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 23e2595e-6468-11f1-8… | 2026-06-10 01:03 | 7m | Internet/WAN Setup | 2.8/5 | 56.2% | Needs Improvement | +0.2 | 2.19 | 3.44 | 3.75 | 2.50 | N/A | 2.50 | Unresolved | ||
| d31b9f44-6467-11f1-b… | 2026-06-10 01:00 | 12m | WiFi Connectivity | 2.4/5 | 0.0% | Needs Improvement | -48.0 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| c5c4594a-6466-11f1-8… | 2026-06-10 00:53 | 43m | Internet/WAN Setup | 1.6/5 | 34.4% | Needs Improvement | +2.4 | 1.56 | 1.88 | 0.00 | 2.50 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (6 halluc., 2 garbled) | |
| c2f1fae2-6466-11f1-a… | 2026-06-10 00:53 | 12m | Password/Login | 3.1/5 | 38.8% | Needs Improvement | -23.2 | 1.56 | 2.81 | 1.25 | 3.50 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 98313cc8-6466-11f1-8… | 2026-06-10 00:52 | 9m | Hardware Fault | 2.8/5 | 33.3% | Needs Improvement | -22.7 | 1.25 | 0.00 | 2.50 | 5.00 | N/A | 0.00 | Unresolved | ||
| 2b8358e2-6464-11f1-9… | 2026-06-10 00:34 | 6m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 2.19 | 5.00 | 5.00 | 5.00 | 1.43 | Unresolved | ⚠ | ⚠ Flagged (2 garbled) |
| 29f4d820-6464-11f1-9… | 2026-06-10 00:34 | 18m | WiFi Connectivity | 2.9/5 | 91.4% | Meets / Exceeds | +33.4 | 4.06 | 5.00 | 5.00 | 4.29 | N/A | 5.00 | Partial Resolution | ||
| 291b36e8-6463-11f1-b… | 2026-06-10 00:27 | 30m | WiFi Connectivity | 2.9/5 | 97.6% | Meets / Exceeds | +39.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 8303c14a-6461-11f1-9… | 2026-06-10 00:15 | 9m | Password/Login | 1.4/5 | 13.8% | Needs Improvement | -14.2 | 0.00 | 0.94 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ||
| cc115024-6460-11f1-b… | 2026-06-10 00:10 | 79m | Hardware Fault | 1.9/5 | 58.8% | Needs Improvement | +20.8 | 5.00 | 2.19 | 0.00 | 4.00 | N/A | 1.07 | Successful Resolution | ⚠ Flagged (25 halluc., 1 garbled) | |
| be03d082-645c-11f1-a… | 2026-06-09 23:41 | 7m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| ad9d702c-645c-11f1-a… | 2026-06-09 23:41 | 12m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 07c5f116-645b-11f1-b… | 2026-06-09 23:29 | 19m | Firmware Update | 1.4/5 | 56.4% | Needs Improvement | +28.4 | 2.19 | 0.94 | 2.50 | 4.00 | 5.00 | 5.00 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 002dccda-645b-11f1-8… | 2026-06-09 23:29 | 15m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 9771e546-645a-11f1-a… | 2026-06-09 23:26 | 38m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.81 | 2.19 | 2.50 | 1.50 | 5.00 | 0.00 | Successful Resolution | ⚠ | ⚠ Flagged |
| 0ea22a52-6458-11f1-b… | 2026-06-09 23:07 | 30m | General Inquiry | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 7ea49ee4-6457-11f1-b… | 2026-06-09 23:03 | 22m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| c3434128-6456-11f1-9… | 2026-06-09 22:58 | 21m | Off-Topic | 1.6/5 | 0.0% | Needs Improvement | -32.0 | N/A | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| bd1305ae-6456-11f1-b… | 2026-06-09 22:58 | 70m | WiFi Connectivity | 3.0/5 | 100.0% | Meets / Exceeds | +40.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| a0760a7c-6456-11f1-b… | 2026-06-09 22:57 | 22m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 7a38ec4e-6456-11f1-a… | 2026-06-09 22:56 | 66m | Hardware Fault | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc., 1 garbled) |
| e06eb94a-6455-11f1-8… | 2026-06-09 22:52 | 20m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| b5187768-6455-11f1-b… | 2026-06-09 22:51 | 46m | Router Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.62 | 1.88 | 3.75 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (10 halluc., 1 garbled) |
| 8ebdcbea-6455-11f1-9… | 2026-06-09 22:50 | 56m | Internet/WAN Setup | 2.4/5 | 47.7% | Needs Improvement | -0.3 | 2.19 | 2.81 | 2.50 | 1.79 | N/A | 2.86 | Unresolved | ⚠ Flagged | |
| 6d26392c-6455-11f1-b… | 2026-06-09 22:49 | 15m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 606c8b64-6455-11f1-8… | 2026-06-09 22:48 | 28m | Internet/WAN Setup | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 1.88 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| 3dd66890-6455-11f1-a… | 2026-06-09 22:47 | 25m | WiFi Connectivity | 1.4/5 | 30.4% | Needs Improvement | +2.4 | 1.56 | 0.62 | 0.00 | 3.50 | 4.00 | 0.00 | Appropriate Escalation | ||
| 948ac196-6454-11f1-a… | 2026-06-09 22:43 | 26m | General Inquiry | 1.3/5 | 0.0% | Needs Improvement | -26.0 | N/A | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ | ⚠ Flagged |
| 95cbb4bc-6453-11f1-9… | 2026-06-09 22:35 | 29m | Unknown | 1.8/5 | 75.0% | Developing | +39.0 | N/A | N/A | 3.75 | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 62eb59f8-6453-11f1-b… | 2026-06-09 22:34 | 112m | Router Setup | 1.8/5 | 49.4% | Needs Improvement | +13.4 | 3.12 | 1.56 | 2.50 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 98f2328a-6451-11f1-b… | 2026-06-09 22:21 | 12m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 1e47740c-644f-11f1-b… | 2026-06-09 22:04 | 37m | WiFi Connectivity | 1.7/5 | 38.5% | Needs Improvement | +4.5 | 0.62 | 2.50 | 2.50 | 4.00 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| a8496508-644e-11f1-8… | 2026-06-09 22:00 | 42m | WiFi Connectivity | 1.8/5 | 43.8% | Needs Improvement | +7.8 | 1.56 | 2.50 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 15d85666-644e-11f1-a… | 2026-06-09 21:56 | 14m | Hardware Fault | 2.8/5 | 33.3% | Needs Improvement | -22.7 | 0.62 | 2.81 | 0.00 | 5.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 5548d8e4-644d-11f1-b… | 2026-06-09 21:51 | 11m | WiFi Connectivity | 1.3/5 | 32.8% | Needs Improvement | +6.8 | 0.62 | 2.50 | 3.75 | 1.50 | N/A | 0.00 | Unresolved | ||
| e9f5e5fa-644c-11f1-b… | 2026-06-09 21:48 | 10m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 55195210-644b-11f1-a… | 2026-06-09 21:36 | 14m | WiFi Connectivity | 1.1/5 | 22.1% | Needs Improvement | +0.1 | 0.00 | 1.25 | 2.50 | 2.00 | N/A | 0.71 | Unresolved | ||
| 1c7b2adc-644b-11f1-b… | 2026-06-09 21:35 | 40m | WiFi Connectivity | 1.1/5 | 78.9% | Developing | +56.9 | 4.06 | 5.00 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 513a475e-644a-11f1-b… | 2026-06-09 21:29 | 5m | Password/Login | 2.8/5 | 23.3% | Needs Improvement | -32.7 | 0.00 | 0.94 | 3.75 | 2.00 | N/A | 0.00 | Unresolved | ||
| e3f997f8-6449-11f1-a… | 2026-06-09 21:26 | 5m | Hardware Fault | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 3.75 | 5.00 | N/A | 5.00 | Unresolved | ⚠ | |
| 9ba4e2f0-6449-11f1-a… | 2026-06-09 21:24 | 28m | Password/Login | 2.8/5 | 46.5% | Needs Improvement | -9.5 | 2.50 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 068cea64-6449-11f1-b… | 2026-06-09 21:20 | 6m | Internet/WAN Setup | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 9944d444-6448-11f1-b… | 2026-06-09 21:17 | 10m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 97e15ee2-6448-11f1-b… | 2026-06-09 21:17 | 6m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 5.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| fcd1d012-6447-11f1-a… | 2026-06-09 21:12 | 9m | Hardware Fault | 2.9/5 | 53.9% | Needs Improvement | -4.1 | 0.62 | 2.81 | 2.50 | 5.00 | 5.00 | 3.21 | Unresolved | ⚠ Flagged (1 garbled) | |
| e2c1bdfe-6447-11f1-b… | 2026-06-09 21:12 | 22m | WiFi Connectivity | 2.7/5 | 49.3% | Needs Improvement | -4.7 | 1.56 | 3.75 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| aa751bee-6447-11f1-b… | 2026-06-09 21:10 | 9m | Hardware Fault | 2.8/5 | 56.7% | Needs Improvement | +0.7 | 0.94 | 2.81 | 5.00 | 4.00 | 2.50 | 3.93 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 1ed7d84c-6447-11f1-8… | 2026-06-09 21:06 | 12m | WiFi Connectivity | 1.8/5 | 49.5% | Needs Improvement | +13.4 | 1.56 | 2.81 | 3.75 | 3.00 | 0.00 | 4.29 | Ownership Gap | ||
| 38b2bca6-6446-11f1-9… | 2026-06-09 21:00 | 52m | Internet/WAN Setup | 3.3/5 | 84.5% | Developing | +18.5 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 0433941e-6446-11f1-8… | 2026-06-09 20:58 | 14m | Off-Topic | 3.3/5 | 43.7% | Needs Improvement | -22.3 | 0.62 | 3.12 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ||
| 2d9dc30c-6445-11f1-8… | 2026-06-09 20:52 | 5m | WiFi Connectivity | 1.8/5 | 63.1% | Needs Improvement | +27.1 | 2.19 | 3.12 | 2.50 | 5.00 | 5.00 | 2.50 | Unresolved | ||
| 2d1a9d2e-6445-11f1-b… | 2026-06-09 20:52 | 37m | WiFi Connectivity | 2.8/5 | 94.4% | Meets / Exceeds | +38.4 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 76115d0c-6444-11f1-9… | 2026-06-09 20:47 | 21m | Hardware Fault | 2.8/5 | 61.5% | Needs Improvement | +5.5 | 3.12 | 2.81 | 2.50 | 3.57 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 34b819cc-6444-11f1-8… | 2026-06-09 20:45 | 122m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 2.19 | 0.94 | 0.00 | 1.50 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| c5e69d8a-6442-11f1-a… | 2026-06-09 20:35 | 6m | Hardware Fault | 2.2/5 | 88.8% | Meets / Exceeds | +44.8 | 4.06 | 5.00 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 0e1900ee-6442-11f1-9… | 2026-06-09 20:30 | 31m | Internet/WAN Setup | 2.7/5 | 52.9% | Needs Improvement | -1.1 | 1.56 | 3.44 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 2c4c91e4-6441-11f1-8… | 2026-06-09 20:24 | 29m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 8897a4a8-6440-11f1-b… | 2026-06-09 20:19 | 73m | Feature Question | 2.8/5 | 73.9% | Developing | +17.9 | 5.00 | 5.00 | 2.50 | 4.29 | 0.00 | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 1a40daa6-6440-11f1-8… | 2026-06-09 20:16 | 6m | Access Point Mode | 1.7/5 | 6.5% | Needs Improvement | -27.4 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ||
| 69fa54ce-643f-11f1-b… | 2026-06-09 20:11 | 8m | Feature Question | 1.7/5 | 8.1% | Needs Improvement | -25.9 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 23724cbe-643f-11f1-b… | 2026-06-09 20:09 | 5m | Router Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| a5839812-643e-11f1-b… | 2026-06-09 20:06 | 5m | Internet/WAN Setup | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| a49d7c92-643e-11f1-a… | 2026-06-09 20:06 | 52m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ | |
| 53075c40-643e-11f1-8… | 2026-06-09 20:03 | 31m | Password/Login | 2.4/5 | 27.9% | Needs Improvement | -20.1 | 1.56 | 0.00 | 2.50 | 2.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (5 halluc.) | |
| ae02278a-643c-11f1-9… | 2026-06-09 19:52 | 10m | Internet/WAN Setup | 1.8/5 | 35.6% | Needs Improvement | -0.4 | 0.62 | 1.88 | 3.75 | 1.50 | N/A | 2.50 | Unresolved | ||
| 317ce7f4-643c-11f1-a… | 2026-06-09 19:48 | 46m | Router Setup | 1.4/5 | 16.7% | Needs Improvement | -11.3 | 0.94 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 0bbf3d46-643c-11f1-a… | 2026-06-09 19:47 | 74m | Internet/WAN Setup | 1.8/5 | 38.9% | Needs Improvement | +2.9 | 2.19 | 0.94 | 0.00 | 4.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 0a46da64-643c-11f1-b… | 2026-06-09 19:47 | 10m | Feature Question | 1.3/5 | 42.0% | Needs Improvement | +16.0 | 0.00 | 0.94 | 3.75 | 4.00 | 5.00 | 2.50 | Unresolved | ||
| 396a2fc2-643b-11f1-a… | 2026-06-09 19:41 | 13m | Password/Login | 1.8/5 | 73.4% | Developing | +37.4 | 1.88 | 4.06 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| 4218ac3c-6438-11f1-b… | 2026-06-09 19:20 | 23m | Hardware Fault | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 1a76bbce-6438-11f1-b… | 2026-06-09 19:19 | 5m | General Inquiry | 2.7/5 | 33.9% | Needs Improvement | -20.1 | 0.62 | 0.00 | 3.75 | 3.50 | N/A | 2.50 | Unresolved | ||
| be76a466-6436-11f1-8… | 2026-06-09 19:09 | 11m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | |
| 8d0226a8-6436-11f1-b… | 2026-06-09 19:08 | 21m | Password/Login | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 2.86 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 637eaee6-6436-11f1-9… | 2026-06-09 19:06 | 45m | WiFi Connectivity | 2.8/5 | 97.6% | Meets / Exceeds | +41.6 | 5.00 | 5.00 | 5.00 | 4.29 | N/A | 5.00 | Successful Resolution | ⚠ Flagged | |
| fb99048e-6435-11f1-9… | 2026-06-09 19:04 | 20m | Printer/Device Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 1.56 | 1.25 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| c6ce84ba-6433-11f1-a… | 2026-06-09 18:48 | 21m | Password/Login | 1.3/5 | 4.2% | Needs Improvement | -21.8 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| bccb831e-6433-11f1-8… | 2026-06-09 18:47 | 51m | WiFi Connectivity | 2.8/5 | 81.0% | Developing | +25.1 | 4.06 | 3.44 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| e3607e22-6432-11f1-9… | 2026-06-09 18:41 | 11m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 51617a18-6431-11f1-9… | 2026-06-09 18:30 | 7m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 44dd0f88-6430-11f1-a… | 2026-06-09 18:23 | 22m | Internet/WAN Setup | 1.8/5 | 77.6% | Developing | +41.6 | 2.50 | 4.06 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ||
| 38084642-6430-11f1-8… | 2026-06-09 18:22 | 9m | WiFi Connectivity | 1.3/5 | 84.8% | Developing | +58.8 | 4.06 | 5.00 | 3.75 | 4.29 | N/A | 3.93 | Partial Resolution | ||
| 78ee17c8-642f-11f1-a… | 2026-06-09 18:17 | 7m | Firmware Update | 2.5/5 | 17.5% | Needs Improvement | -32.5 | 0.62 | 2.50 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 8478107c-642e-11f1-b… | 2026-06-09 18:10 | 12m | Password/Login | 1.4/5 | 3.8% | Needs Improvement | -24.2 | 0.00 | 0.00 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 89dac934-642d-11f1-b… | 2026-06-09 18:03 | 34m | Access Point Mode | 1.8/5 | 37.3% | Needs Improvement | +1.3 | 2.50 | 0.94 | 2.50 | 2.50 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 903ac80c-642c-11f1-a… | 2026-06-09 17:56 | 21m | Internet/WAN Setup | 2.2/5 | 36.9% | Needs Improvement | -7.1 | 1.56 | 1.88 | 2.50 | 2.50 | 0.00 | 2.50 | Ownership Gap | ⚠ Flagged (1 halluc., 1 garbled) | |
| b063ebec-642a-11f1-a… | 2026-06-09 17:43 | 42m | Router Setup | 2.8/5 | 77.8% | Developing | +21.8 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| b9d33f22-6428-11f1-8… | 2026-06-09 17:29 | 15m | Feature Question | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 6dea765c-6428-11f1-9… | 2026-06-09 17:27 | 24m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.94 | 2.50 | 4.00 | N/A | 0.71 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 2 garbled) |
| 25c82b9a-6427-11f1-8… | 2026-06-09 17:17 | 7m | Password/Login | 3.9/5 | 56.1% | Needs Improvement | -21.9 | 1.25 | 4.06 | 3.75 | 3.50 | N/A | 2.50 | Unresolved | ||
| 798ceb86-6426-11f1-b… | 2026-06-09 17:13 | 27m | Password/Login | 4.1/5 | 100.0% | Meets / Exceeds | +18.0 | 5.00 | 5.00 | 5.00 | 5.00 | 5.00 | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 8b9ceae4-6424-11f1-8… | 2026-06-09 16:59 | 7m | WiFi Connectivity | 2.6/5 | 0.0% | Needs Improvement | -52.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 06b8aaaa-6421-11f1-8… | 2026-06-09 16:34 | 15m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| d4e7906a-641e-11f1-b… | 2026-06-09 16:18 | 6m | WiFi Connectivity | 2.8/5 | 47.6% | Needs Improvement | -8.4 | 0.62 | 2.50 | 3.75 | 5.00 | N/A | 1.43 | Unresolved | ||
| 8048e068-641e-11f1-9… | 2026-06-09 16:15 | 54m | Router Setup | 2.8/5 | 86.2% | Meets / Exceeds | +30.2 | 4.06 | 4.06 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (5 halluc.) | |
| c54c12b2-641d-11f1-8… | 2026-06-09 16:10 | 19m | Router Setup | 1.6/5 | 30.0% | Needs Improvement | -2.0 | 1.25 | 0.00 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| b2d73c4c-641d-11f1-8… | 2026-06-09 16:10 | 34m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 2.81 | 2.19 | 2.50 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ | ⚠ Flagged (2 halluc., 1 garbled) |
| 415945a6-641d-11f1-9… | 2026-06-09 16:07 | 7m | Internet/WAN Setup | 1.8/5 | 56.0% | Needs Improvement | +20.1 | 2.19 | 1.88 | 3.75 | 5.00 | N/A | 1.79 | Unresolved | ||
| 4d4a883a-641c-11f1-a… | 2026-06-09 16:00 | 85m | Router Setup | 2.8/5 | 98.4% | Meets / Exceeds | +42.4 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| a8145fc2-641a-11f1-9… | 2026-06-09 15:48 | 5m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 2.81 | 1.25 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ | |
| fcc6f74c-6419-11f1-a… | 2026-06-09 15:43 | 13m | Printer/Device Setup | 1.4/5 | 34.4% | Needs Improvement | +6.4 | 1.56 | 1.88 | 2.50 | 0.00 | 5.00 | 0.00 | Unresolved | ||
| 614aec1c-6417-11f1-b… | 2026-06-09 15:25 | 8m | Internet/WAN Setup | 2.8/5 | 58.4% | Needs Improvement | +2.4 | 1.25 | 1.88 | 5.00 | 4.00 | 5.00 | 3.21 | Unresolved | ||
| 85f352f8-6416-11f1-8… | 2026-06-09 15:18 | 7m | Hardware Fault | 1.6/5 | 91.4% | Meets / Exceeds | +59.4 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 8aa25250-6415-11f1-b… | 2026-06-09 15:11 | 26m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 1 garbled) |
| 7336a03c-6413-11f1-9… | 2026-06-09 14:56 | 38m | Feature Question | 3.0/5 | 76.5% | Developing | +16.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 31814386-6413-11f1-8… | 2026-06-09 14:55 | 10m | Internet/WAN Setup | 1.8/5 | 14.2% | Needs Improvement | -21.8 | 0.00 | 0.94 | 2.50 | 1.00 | 0.00 | 0.00 | Unresolved | ||
| ebda30b0-6410-11f1-8… | 2026-06-09 14:38 | 73m | Router Setup | 1.6/5 | 58.5% | Needs Improvement | +26.5 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| a7af1194-6410-11f1-a… | 2026-06-09 14:36 | 29m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| ce72d2d6-640e-11f1-9… | 2026-06-09 14:23 | 33m | WiFi Connectivity | 2.8/5 | 69.2% | Needs Improvement | +13.2 | 4.06 | 2.19 | 3.75 | 4.29 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 70b594c8-640c-11f1-9… | 2026-06-09 14:06 | 10m | WiFi Connectivity | 2.9/5 | 40.3% | Needs Improvement | -17.7 | 0.00 | 0.94 | 2.50 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| f9f0495a-640b-11f1-8… | 2026-06-09 14:03 | 11m | WiFi Connectivity | 2.9/5 | 90.3% | Meets / Exceeds | +32.3 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 64d9b7ac-640b-11f1-a… | 2026-06-09 13:59 | 14m | Internet/WAN Setup | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 2 garbled) |
| b35b7d22-6409-11f1-9… | 2026-06-09 13:47 | 14m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.94 | 0.94 | 2.50 | 2.00 | N/A | 3.57 | Ownership Gap | ⚠ | ⚠ Flagged (1 garbled) |
| 4aef0f66-6408-11f1-b… | 2026-06-09 13:37 | 33m | — | 1.0/5 | 88.2% | Meets / Exceeds | +68.2 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 01d244ac-6407-11f1-8… | 2026-06-09 13:27 | 6m | Speed/Performance | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 5.00 | N/A | 3.21 | Unresolved | ⚠ | |
| 2d5e5664-6403-11f1-b… | 2026-06-09 13:00 | 11m | Hardware Fault | 2.6/5 | 59.2% | Needs Improvement | +7.2 | 0.62 | 4.06 | 3.75 | 4.00 | N/A | 5.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| ebe17308-6400-11f1-8… | 2026-06-09 12:44 | 18m | Router Setup | 1.4/5 | 47.6% | Needs Improvement | +19.6 | 1.56 | 2.19 | 2.50 | 4.00 | 5.00 | 0.00 | Unresolved | ||
| 84a42ece-6400-11f1-8… | 2026-06-09 12:41 | 8m | Speed/Performance | 2.2/5 | 73.1% | Developing | +29.1 | 3.12 | 3.44 | 3.75 | 4.00 | N/A | 5.00 | Partial Resolution | ||
| df2e3978-63fd-11f1-b… | 2026-06-09 12:22 | 9m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 9f181c10-63fc-11f1-b… | 2026-06-09 12:13 | 9m | WiFi Connectivity | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 1.00 | 5.00 | 1.07 | Unresolved | ⚠ | |
| 12b5252a-63fb-11f1-8… | 2026-06-09 12:02 | 26m | WiFi Connectivity | 1.3/5 | 38.8% | Needs Improvement | +12.8 | 2.50 | 0.94 | 2.50 | 2.50 | 0.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 678e25a4-63f8-11f1-b… | 2026-06-09 11:43 | 24m | — | 1.0/5 | 87.8% | Meets / Exceeds | +67.8 | 4.06 | 5.00 | 5.00 | 4.00 | 5.00 | 3.21 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| a547cf62-63f3-11f1-a… | 2026-06-09 11:09 | 17m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 2.19 | 4.06 | 3.75 | 4.00 | 5.00 | 0.71 | Partial Resolution | ⚠ | |
| ba20b948-63ef-11f1-8… | 2026-06-09 10:41 | 9m | WiFi Connectivity | 1.3/5 | 49.5% | Needs Improvement | +23.5 | 2.19 | 1.88 | 2.50 | 5.00 | N/A | 0.71 | Partial Resolution | ||
| 606dd7b6-63e8-11f1-b… | 2026-06-09 09:48 | 7m | WiFi Connectivity | 2.2/5 | 78.6% | Developing | +34.6 | 3.12 | 4.06 | 5.00 | 4.29 | N/A | 3.93 | Partial Resolution | ||
| ad93e546-63e1-11f1-b… | 2026-06-09 09:00 | 9m | Feature Question | 1.3/5 | 41.0% | Needs Improvement | +15.0 | 0.94 | 0.94 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 709f5968-63d7-11f1-a… | 2026-06-09 07:47 | 42m | WiFi Connectivity | 2.8/5 | 95.8% | Meets / Exceeds | +39.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 0ff8ee90-63ae-11f1-a… | 2026-06-09 02:51 | 8m | Internet/WAN Setup | 1.4/5 | 24.4% | Needs Improvement | -3.6 | 0.00 | 2.50 | 2.50 | 1.50 | N/A | 0.00 | Unresolved | ||
| 24f4f52c-63aa-11f1-8… | 2026-06-09 02:23 | 18m | Password/Login | 2.8/5 | 100.0% | Meets / Exceeds | +44.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| e937f00a-639c-11f1-8… | 2026-06-09 00:48 | 81m | Speed/Performance | 1.7/5 | 74.8% | Developing | +40.8 | 5.00 | 2.81 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 6c718d56-639c-11f1-b… | 2026-06-09 00:44 | 14m | Printer/Device Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| a3772416-639a-11f1-9… | 2026-06-09 00:32 | 105m | Hardware Fault | 2.8/5 | 38.3% | Needs Improvement | -17.7 | 1.25 | 0.94 | 3.75 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged | |
| 5b0383ce-6399-11f1-8… | 2026-06-09 00:22 | 103m | Internet/WAN Setup | 2.8/5 | 88.4% | Meets / Exceeds | +32.4 | 5.00 | 4.06 | 5.00 | 2.86 | 5.00 | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 23277582-6399-11f1-b… | 2026-06-09 00:21 | 37m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 49ee32c4-6398-11f1-a… | 2026-06-09 00:15 | 11m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| ee54623a-6397-11f1-a… | 2026-06-09 00:12 | 25m | General Inquiry | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 40f666ec-6397-11f1-b… | 2026-06-09 00:07 | 9m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 22352162-6397-11f1-a… | 2026-06-09 00:06 | 9m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 9b1538fc-6396-11f1-a… | 2026-06-09 00:03 | 120m | Router Setup | 3.3/5 | 96.4% | Meets / Exceeds | +30.4 | 5.00 | 5.00 | 5.00 | 5.00 | 5.00 | 3.21 | Successful Resolution | ⚠ Flagged (5 halluc., 4 garbled) | |
| 079eb44a-6396-11f1-8… | 2026-06-08 23:59 | 10m | General Inquiry | 1.8/5 | 23.4% | Needs Improvement | -12.6 | 0.00 | 0.00 | 3.75 | 2.50 | N/A | N/A | Unresolved | ⚠ Flagged | |
| ec56a4cc-6395-11f1-a… | 2026-06-08 23:58 | 68m | — | 1.0/5 | 64.8% | Needs Improvement | +44.8 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 2.86 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 2d76c93e-6394-11f1-b… | 2026-06-08 23:45 | 38m | Router Setup | 2.2/5 | 13.8% | Needs Improvement | -30.2 | 0.00 | 0.94 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| acd870c6-6392-11f1-8… | 2026-06-08 23:35 | 23m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 4313a566-6392-11f1-8… | 2026-06-08 23:32 | 13m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | N/A | 5.00 | N/A | N/A | Unresolved | ⚠ Flagged | |
| f1496afe-6391-11f1-9… | 2026-06-08 23:29 | 39m | Speed/Performance | 1.9/5 | 37.3% | Needs Improvement | -0.7 | 1.56 | 3.44 | 0.00 | 4.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (3 halluc., 2 garbled) | |
| d58717ee-6391-11f1-8… | 2026-06-08 23:29 | 29m | Unknown | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 451f3502-6390-11f1-a… | 2026-06-08 23:17 | 76m | WiFi Connectivity | 1.1/5 | 12.9% | Needs Improvement | -9.1 | 0.62 | 0.94 | 0.00 | 1.07 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (2 garbled) | |
| 1b480fa8-638e-11f1-b… | 2026-06-08 23:02 | 55m | Internet/WAN Setup | 2.2/5 | 58.3% | Needs Improvement | +14.3 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (7 halluc., 2 garbled) | |
| 14386b42-638c-11f1-8… | 2026-06-08 22:47 | 16m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 2.50 | Unresolved | ⚠ | ⚠ Flagged |
| e1ae52d6-638b-11f1-b… | 2026-06-08 22:46 | 25m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 0f8e3114-638a-11f1-9… | 2026-06-08 22:33 | 29m | Feature Question | 2.8/5 | 79.2% | Developing | +23.2 | 3.12 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (7 halluc.) | |
| e7035d50-6389-11f1-9… | 2026-06-08 22:32 | 22m | WiFi Connectivity | 1.3/5 | 11.7% | Needs Improvement | -14.3 | 0.00 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (5 halluc., 1 garbled) | |
| e33da130-6389-11f1-a… | 2026-06-08 22:32 | 17m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 2.50 | 3.93 | 4.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| e1806946-6388-11f1-9… | 2026-06-08 22:24 | 13m | Internet/WAN Setup | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| c18cb9a2-6386-11f1-8… | 2026-06-08 22:09 | 39m | WiFi Connectivity | 2.8/5 | 97.6% | Meets / Exceeds | +41.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| a106e720-6386-11f1-a… | 2026-06-08 22:08 | 12m | Router Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 6ed078b6-6386-11f1-b… | 2026-06-08 22:07 | 13m | Internet/WAN Setup | 2.8/5 | 16.7% | Needs Improvement | -39.3 | 0.00 | 0.00 | 2.50 | 2.50 | N/A | 0.00 | Unresolved | ||
| 8f5a6926-6385-11f1-8… | 2026-06-08 22:01 | 52m | Hardware Fault | 3.6/5 | 96.2% | Meets / Exceeds | +24.2 | 5.00 | 5.00 | 3.75 | 5.00 | 5.00 | 5.00 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| f78cb90a-6384-11f1-9… | 2026-06-08 21:56 | 25m | Hardware Fault | 1.6/5 | 26.0% | Needs Improvement | -6.0 | 0.00 | 0.00 | 3.75 | 2.86 | N/A | 1.79 | Unresolved | ||
| c6446f0a-6384-11f1-8… | 2026-06-08 21:55 | 17m | General Inquiry | 2.8/5 | 65.3% | Needs Improvement | +9.3 | 2.50 | 4.06 | 2.50 | 4.29 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| f6437f46-6381-11f1-b… | 2026-06-08 21:35 | 30m | Internet/WAN Setup | 2.8/5 | 54.4% | Needs Improvement | -1.6 | 2.19 | 2.81 | 2.50 | 2.50 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 98dba978-6381-11f1-b… | 2026-06-08 21:32 | 6m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 630864cc-6380-11f1-b… | 2026-06-08 21:24 | 33m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (9 halluc.) |
| f54c75e0-637f-11f1-8… | 2026-06-08 21:21 | 11m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| b4b79f82-637f-11f1-a… | 2026-06-08 21:19 | 31m | Internet/WAN Setup | 1.8/5 | 18.8% | Needs Improvement | -17.2 | 0.62 | 1.88 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 84c2a254-637f-11f1-9… | 2026-06-08 21:17 | 19m | WiFi Connectivity | 1.7/5 | 4.2% | Needs Improvement | -29.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 2c907692-637f-11f1-a… | 2026-06-08 21:15 | 27m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.62 | 2.50 | 5.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| ddb71b16-637e-11f1-b… | 2026-06-08 21:13 | 25m | Internet/WAN Setup | 2.8/5 | 35.4% | Needs Improvement | -20.6 | 1.56 | 2.81 | 3.75 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 9f694d2a-637e-11f1-9… | 2026-06-08 21:11 | 18m | Router Setup | 2.9/5 | 0.0% | Needs Improvement | -58.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 42369194-637e-11f1-8… | 2026-06-08 21:08 | 11m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | N/A | Unresolved | ⚠ Flagged | |
| 11e2ba40-637e-11f1-b… | 2026-06-08 21:07 | 42m | WiFi Connectivity | 2.3/5 | 30.8% | Needs Improvement | -15.2 | 0.00 | 2.81 | 2.50 | 3.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| ec3a1474-637c-11f1-9… | 2026-06-08 20:59 | 65m | WiFi Connectivity | 2.2/5 | 72.4% | Developing | +28.4 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| 50545ba0-637c-11f1-9… | 2026-06-08 20:55 | 12m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 2339a53a-637c-11f1-b… | 2026-06-08 20:53 | 14m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| d6d11a20-637b-11f1-a… | 2026-06-08 20:51 | 9m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| a64e8036-637b-11f1-b… | 2026-06-08 20:50 | 27m | Password/Login | 2.2/5 | 58.1% | Needs Improvement | +14.1 | 1.25 | 3.44 | 3.75 | 4.00 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| a085fe2c-637b-11f1-a… | 2026-06-08 20:50 | 24m | WiFi Connectivity | 1.6/5 | 39.6% | Needs Improvement | +7.6 | 0.94 | 2.50 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 6a64faa0-637b-11f1-a… | 2026-06-08 20:48 | 15m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 0f8925b6-637b-11f1-8… | 2026-06-08 20:46 | 17m | VPN | 2.8/5 | 20.8% | Needs Improvement | -35.2 | 0.62 | 2.81 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| 7037a4ba-637a-11f1-b… | 2026-06-08 20:41 | 32m | Password/Login | 3.3/5 | 86.1% | Meets / Exceeds | +20.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 246b5f00-6379-11f1-8… | 2026-06-08 20:32 | 16m | Feature Question | 2.6/5 | 4.2% | Needs Improvement | -47.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| bcca096e-6378-11f1-9… | 2026-06-08 20:29 | 6m | Password/Login | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 707f9998-6378-11f1-8… | 2026-06-08 20:27 | 37m | Router Setup | 1.9/5 | 46.5% | Needs Improvement | +8.5 | 1.56 | 2.81 | 2.50 | 1.79 | 4.00 | 2.50 | Appropriate Escalation | ||
| 119a42b6-6378-11f1-b… | 2026-06-08 20:24 | 5m | Password/Login | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| a9c912ac-6377-11f1-a… | 2026-06-08 20:21 | 33m | Internet/WAN Setup | 1.0/5 | 43.9% | Needs Improvement | +23.9 | 2.19 | 2.81 | 2.50 | 4.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| a01b3974-6377-11f1-9… | 2026-06-08 20:21 | 11m | WiFi Connectivity | 2.8/5 | 35.8% | Needs Improvement | -20.2 | 1.25 | 0.94 | 2.50 | 4.00 | N/A | 0.71 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 77999122-6376-11f1-b… | 2026-06-08 20:13 | 63m | Hardware Fault | 2.6/5 | 77.6% | Developing | +25.6 | 3.12 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| f22c5f7e-6375-11f1-b… | 2026-06-08 20:09 | 5m | Account/Billing | 3.4/5 | 89.4% | Meets / Exceeds | +21.4 | 4.06 | 4.38 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ||
| cb2122d4-6375-11f1-b… | 2026-06-08 20:08 | 60m | Printer/Device Setup | 2.8/5 | 88.8% | Meets / Exceeds | +32.8 | 4.06 | 5.00 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (7 halluc.) | |
| 7a7de9e8-6375-11f1-a… | 2026-06-08 20:06 | 36m | Password/Login | 1.8/5 | 70.5% | Developing | +34.5 | 2.19 | 4.06 | 2.50 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 6f630f3e-6375-11f1-a… | 2026-06-08 20:05 | 19m | Hardware Fault | 1.8/5 | 68.0% | Needs Improvement | +32.0 | 2.19 | 4.06 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| 3add3bc2-6375-11f1-8… | 2026-06-08 20:04 | 23m | Speed/Performance | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.94 | 2.81 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 halluc.) |
| 1104871a-6375-11f1-9… | 2026-06-08 20:03 | 42m | Speed/Performance | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 2.50 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| 20f10230-6374-11f1-a… | 2026-06-08 19:56 | 11m | Internet/WAN Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.62 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 7fe50440-6373-11f1-8… | 2026-06-08 19:51 | 13m | Internet/WAN Setup | 1.6/5 | 61.2% | Needs Improvement | +29.2 | 2.19 | 3.44 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 7fcbc652-6372-11f1-b… | 2026-06-08 19:44 | 42m | Router Setup | 1.6/5 | 42.3% | Needs Improvement | +10.3 | 2.50 | 1.88 | 2.50 | 1.50 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 522794e8-6371-11f1-8… | 2026-06-08 19:36 | 20m | WiFi Connectivity | 2.8/5 | 46.1% | Needs Improvement | -9.9 | 1.56 | 4.06 | 2.50 | 1.00 | 5.00 | 0.00 | Unresolved | ||
| baf57202-6370-11f1-8… | 2026-06-08 19:32 | 12m | Speed/Performance | 2.8/5 | 25.0% | Needs Improvement | -31.0 | 1.25 | 2.81 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 277a5894-6370-11f1-8… | 2026-06-08 19:27 | 23m | Router Setup | 2.6/5 | 59.9% | Needs Improvement | +7.9 | 2.19 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 1b86b384-6370-11f1-a… | 2026-06-08 19:27 | 8m | WiFi Connectivity | 1.9/5 | 0.0% | Needs Improvement | -38.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| a88aa0fc-636f-11f1-9… | 2026-06-08 19:24 | 46m | Hardware Fault | 1.8/5 | 61.9% | Needs Improvement | +25.9 | 2.19 | 2.81 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ||
| 8f46a26c-636f-11f1-9… | 2026-06-08 19:23 | 8m | Internet/WAN Setup | 2.8/5 | 40.5% | Needs Improvement | -15.5 | 1.25 | 4.06 | 3.75 | 0.00 | N/A | 0.71 | Unresolved | ||
| 5fb60768-636f-11f1-b… | 2026-06-08 19:22 | 7m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| d50f7270-636e-11f1-8… | 2026-06-08 19:18 | 5m | Feature Question | 3.2/5 | 74.5% | Developing | +10.5 | 4.06 | 3.44 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 714db60c-636e-11f1-9… | 2026-06-08 19:15 | 10m | Router Setup | 1.7/5 | 23.2% | Needs Improvement | -10.8 | 0.62 | 0.94 | 1.25 | 3.21 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| d52b1878-636d-11f1-a… | 2026-06-08 19:11 | 17m | Password/Login | 2.5/5 | 74.3% | Developing | +24.3 | 3.12 | 5.00 | 5.00 | 4.00 | 0.00 | 4.29 | Partial Resolution | ||
| 879b7102-636d-11f1-b… | 2026-06-08 19:09 | 8m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 1.88 | 2.50 | 2.00 | N/A | 0.00 | Ownership Gap | ⚠ | |
| f5bae060-636c-11f1-9… | 2026-06-08 19:05 | 5m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | |
| a73c18c8-636c-11f1-9… | 2026-06-08 19:02 | 10m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 4644b55c-636c-11f1-8… | 2026-06-08 19:00 | 7m | Router Setup | 1.8/5 | 31.8% | Needs Improvement | -4.2 | 0.62 | 1.56 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 7248336e-636b-11f1-b… | 2026-06-08 18:54 | 11m | Password/Login | 2.8/5 | 53.8% | Needs Improvement | -2.2 | 0.62 | 1.88 | 2.50 | 5.00 | 5.00 | 5.00 | Unresolved | ||
| e9ef954e-6369-11f1-8… | 2026-06-08 18:43 | 79m | WiFi Connectivity | 3.6/5 | 95.8% | Meets / Exceeds | +23.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 4f00d090-6367-11f1-b… | 2026-06-08 18:24 | 14m | Password/Login | 1.8/5 | 51.5% | Needs Improvement | +15.5 | 2.19 | 4.06 | 2.50 | 1.50 | N/A | 2.50 | Partial Resolution | ||
| 4b7a5d74-6367-11f1-9… | 2026-06-08 18:24 | 11m | Hardware Fault | 2.8/5 | 45.2% | Needs Improvement | -10.8 | 1.25 | 4.06 | 3.75 | 0.00 | N/A | 2.86 | Unresolved | ⚠ Flagged (1 garbled) | |
| 095a5bec-6367-11f1-8… | 2026-06-08 18:22 | 29m | Hardware Fault | 3.6/5 | 87.5% | Meets / Exceeds | +15.5 | 5.00 | 5.00 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| b8c99134-6366-11f1-a… | 2026-06-08 18:20 | 12m | Feature Question | 3.2/5 | 63.2% | Needs Improvement | -0.8 | 2.19 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| 56b77da8-6366-11f1-b… | 2026-06-08 18:17 | 7m | Password/Login | 2.3/5 | 0.0% | Needs Improvement | -46.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 35427326-6366-11f1-9… | 2026-06-08 18:16 | 11m | Password/Login | 1.6/5 | 3.6% | Needs Improvement | -28.4 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| ed78ca40-6365-11f1-a… | 2026-06-08 18:14 | 19m | WiFi Connectivity | 2.8/5 | 76.5% | Developing | +20.5 | 4.06 | 4.06 | 3.75 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 19c0dfe4-6365-11f1-b… | 2026-06-08 18:08 | 7m | WiFi Connectivity | 2.8/5 | 75.7% | Developing | +19.7 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| d8429120-6364-11f1-8… | 2026-06-08 18:07 | 5m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 5eec31be-6364-11f1-a… | 2026-06-08 18:03 | 62m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 1.56 | 0.94 | 0.00 | 2.50 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 halluc., 2 garbled) |
| 66dead6c-6363-11f1-9… | 2026-06-08 17:56 | 26m | Internet/WAN Setup | 1.8/5 | 75.1% | Developing | +39.1 | 4.06 | 4.06 | 2.50 | 4.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 41cb7992-6363-11f1-8… | 2026-06-08 17:55 | 7m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 1.88 | 3.75 | 3.00 | N/A | 1.79 | Unresolved | ⚠ | |
| 032a1b3a-6363-11f1-9… | 2026-06-08 17:53 | 11m | Password/Login | 2.8/5 | 62.7% | Needs Improvement | +6.7 | 1.25 | 4.06 | 2.50 | 5.00 | 5.00 | 3.21 | Unresolved | ||
| fec4a3fe-6361-11f1-9… | 2026-06-08 17:46 | 56m | Internet/WAN Setup | 1.5/5 | 53.2% | Needs Improvement | +23.2 | 2.50 | 3.44 | 2.50 | 4.00 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| 66334c62-6361-11f1-8… | 2026-06-08 17:42 | 9m | Router Setup | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 1.25 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 9b822278-635f-11f1-a… | 2026-06-08 17:29 | 7m | Password/Login | 2.8/5 | 33.5% | Needs Improvement | -22.5 | 0.00 | 1.56 | 2.50 | 5.00 | N/A | 0.71 | Unresolved | ||
| 9235c45e-635f-11f1-b… | 2026-06-08 17:29 | 36m | WiFi Connectivity | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.94 | 0.94 | 1.25 | 2.14 | 0.00 | 0.00 | Ownership Gap | ⚠ | |
| 2507dfb8-635d-11f1-b… | 2026-06-08 17:11 | 14m | Hardware Fault | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | |
| 017feebe-635d-11f1-a… | 2026-06-08 17:10 | 68m | Internet/WAN Setup | 2.8/5 | 72.4% | Developing | +16.4 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 6d154670-635c-11f1-a… | 2026-06-08 17:06 | 13m | VPN | 2.8/5 | 49.6% | Needs Improvement | -6.4 | 1.56 | 2.50 | 3.75 | 3.00 | N/A | 2.50 | Ownership Gap | ⚠ Flagged (1 halluc.) | |
| 9fe5a100-635a-11f1-8… | 2026-06-08 16:53 | 24m | WiFi Connectivity | 2.8/5 | 77.0% | Developing | +21.0 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.14 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 4716b8c0-635a-11f1-9… | 2026-06-08 16:51 | 74m | WiFi Connectivity | 2.4/5 | 89.8% | Meets / Exceeds | +41.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| f5063a38-6359-11f1-b… | 2026-06-08 16:49 | 25m | Router Setup | 2.9/5 | 24.8% | Needs Improvement | -33.2 | 0.00 | 1.88 | 1.25 | 2.50 | N/A | 1.79 | Unresolved | ||
| d521eba4-6359-11f1-b… | 2026-06-08 16:48 | 41m | Feature Question | 2.8/5 | 54.7% | Needs Improvement | -1.3 | 2.81 | 1.56 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged | |
| f47e6258-6358-11f1-8… | 2026-06-08 16:41 | 8m | General Inquiry | 2.3/5 | 12.5% | Needs Improvement | -33.5 | 0.62 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| c9579d74-6358-11f1-b… | 2026-06-08 16:40 | 10m | WiFi Connectivity | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 2.00 | N/A | 0.00 | Unresolved | ⚠ | |
| c2385c1e-6357-11f1-9… | 2026-06-08 16:33 | 15m | Internet/WAN Setup | 2.9/5 | 46.2% | Needs Improvement | -11.8 | 0.00 | 4.06 | 2.50 | 4.29 | N/A | 2.50 | Unresolved | ⚠ Flagged | |
| 872d126e-6356-11f1-b… | 2026-06-08 16:24 | 31m | WiFi Connectivity | 2.8/5 | 97.6% | Meets / Exceeds | +41.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 7b4dacba-6356-11f1-b… | 2026-06-08 16:24 | 7m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 78d66b98-6356-11f1-8… | 2026-06-08 16:24 | 27m | Hardware Fault | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 4.06 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 033ef418-6356-11f1-9… | 2026-06-08 16:20 | 10m | Password/Login | 1.1/5 | 6.5% | Needs Improvement | -15.4 | 0.62 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ||
| c67f3772-6355-11f1-b… | 2026-06-08 16:19 | 52m | Internet/WAN Setup | 1.4/5 | 76.0% | Developing | +48.0 | 4.06 | 3.12 | 2.50 | 5.00 | 4.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (3 halluc.) | |
| 61ea105c-6355-11f1-9… | 2026-06-08 16:16 | 12m | Router Setup | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 239c1b4c-6355-11f1-8… | 2026-06-08 16:14 | 55m | WiFi Connectivity | 2.8/5 | 75.7% | Developing | +19.7 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| e80fc4a2-6354-11f1-b… | 2026-06-08 16:12 | 15m | WiFi Connectivity | 2.2/5 | 35.2% | Needs Improvement | -8.8 | 0.94 | 2.81 | 3.75 | 0.00 | N/A | 1.79 | Unresolved | ||
| ccb7d9ce-6354-11f1-8… | 2026-06-08 16:12 | 30m | Router Setup | 1.7/5 | 72.0% | Developing | +38.0 | 2.19 | 4.06 | 3.75 | 4.29 | 5.00 | 4.29 | Unresolved | ||
| 5a6789a0-6354-11f1-b… | 2026-06-08 16:08 | 9m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 0d191c90-6354-11f1-8… | 2026-06-08 16:06 | 5m | General Inquiry | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | N/A | Unresolved | ⚠ Flagged (1 halluc.) | |
| bbdf3b48-6353-11f1-a… | 2026-06-08 16:04 | 12m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| ac3240c8-6353-11f1-b… | 2026-06-08 16:04 | 12m | Hardware Fault | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 1.88 | 0.00 | 2.50 | N/A | 1.43 | Unresolved | ⚠ | |
| 87548072-6353-11f1-b… | 2026-06-08 16:03 | 8m | Router Setup | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 3.75 | 0.71 | N/A | 0.00 | Unresolved | ⚠ | |
| 7da35c92-6353-11f1-a… | 2026-06-08 16:02 | 37m | Internet/WAN Setup | 2.4/5 | 24.4% | Needs Improvement | -23.6 | 0.62 | 1.88 | 0.00 | 1.00 | 4.00 | 1.07 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 613767e2-6353-11f1-8… | 2026-06-08 16:01 | 8m | Password/Login | 1.8/5 | 46.4% | Needs Improvement | +10.4 | 0.94 | 2.81 | 2.50 | 4.00 | 5.00 | 0.00 | Partial Resolution | ||
| 4e5539ce-6353-11f1-8… | 2026-06-08 16:01 | 9m | Feature Question | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 3.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 48401d60-6353-11f1-b… | 2026-06-08 16:01 | 21m | Feature Question | 3.8/5 | 90.1% | Meets / Exceeds | +14.1 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 231b71c4-6353-11f1-b… | 2026-06-08 16:00 | 9m | Feature Question | 2.8/5 | 69.4% | Needs Improvement | +13.4 | 4.38 | 4.06 | 2.50 | 2.50 | N/A | 2.50 | Successful Resolution | ||
| a8e335a4-6352-11f1-9… | 2026-06-08 15:56 | 12m | Password/Login | 2.8/5 | 33.1% | Needs Improvement | -22.9 | 0.00 | 0.94 | 2.50 | 5.00 | N/A | 1.79 | Unresolved | ||
| 80753fcc-6352-11f1-a… | 2026-06-08 15:55 | 48m | Password/Login | 1.8/5 | 91.7% | Meets / Exceeds | +55.7 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (6 halluc.) | |
| 5f30af68-6352-11f1-b… | 2026-06-08 15:54 | 6m | Internet/WAN Setup | 2.2/5 | 12.3% | Needs Improvement | -31.7 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| 036e2a8e-6352-11f1-b… | 2026-06-08 15:52 | 73m | WiFi Connectivity | 1.8/5 | 65.7% | Needs Improvement | +29.7 | 4.38 | 4.06 | 2.50 | 3.57 | 0.00 | 2.50 | Successful Resolution | ⚠ Flagged (8 halluc., 4 garbled) | |
| ed76c78c-6350-11f1-9… | 2026-06-08 15:44 | 9m | Internet/WAN Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 1.88 | 3.75 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| ecd988d2-6350-11f1-b… | 2026-06-08 15:44 | 12m | Internet/WAN Setup | 2.8/5 | 12.5% | Needs Improvement | -43.5 | 0.62 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 garbled) | |
| 1539155a-6350-11f1-a… | 2026-06-08 15:38 | 12m | WiFi Connectivity | 1.8/5 | 13.9% | Needs Improvement | -22.1 | 0.00 | 0.94 | 1.25 | 0.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 58e39548-634e-11f1-8… | 2026-06-08 15:25 | 73m | WiFi Connectivity | 2.8/5 | 77.8% | Developing | +21.8 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged | |
| 09d288c4-634e-11f1-a… | 2026-06-08 15:23 | 8m | Feature Question | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 15076378-634d-11f1-a… | 2026-06-08 15:16 | 13m | WiFi Connectivity | 2.0/5 | 36.0% | Needs Improvement | -4.0 | 0.94 | 0.94 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| fdbf47a8-634c-11f1-b… | 2026-06-08 15:16 | 14m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| ed2cfe4e-634c-11f1-b… | 2026-06-08 15:15 | 74m | WiFi Connectivity | 2.8/5 | 88.5% | Meets / Exceeds | +32.5 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (1 halluc., 4 garbled) | |
| ee89aa04-634b-11f1-a… | 2026-06-08 15:08 | 6m | Router Setup | 1.0/5 | 35.1% | Needs Improvement | +15.1 | 2.19 | 1.88 | 0.00 | 1.50 | 5.00 | 0.00 | Ownership Gap | ||
| bde1ebfa-634b-11f1-a… | 2026-06-08 15:07 | 21m | Internet/WAN Setup | 2.8/5 | 51.7% | Needs Improvement | -4.3 | 2.19 | 2.81 | 1.25 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| 8972d320-634b-11f1-b… | 2026-06-08 15:05 | 18m | Router Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 2.50 | 2.50 | 0.00 | 0.00 | 0.71 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 5965f9a0-634b-11f1-b… | 2026-06-08 15:04 | 16m | WiFi Connectivity | 1.3/5 | 59.1% | Needs Improvement | +33.1 | 5.00 | 3.12 | 0.00 | 3.57 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 474866b8-634b-11f1-9… | 2026-06-08 15:03 | 124m | WiFi Connectivity | 1.8/5 | 75.3% | Developing | +39.3 | 4.06 | 3.44 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (4 halluc.) | |
| d91e30a6-6349-11f1-a… | 2026-06-08 14:53 | 28m | WiFi Connectivity | 1.8/5 | 61.5% | Needs Improvement | +25.6 | 3.12 | 1.56 | 3.75 | 4.00 | N/A | 3.57 | Partial Resolution | ||
| e9d76602-6348-11f1-8… | 2026-06-08 14:47 | 25m | WiFi Connectivity | 3.4/5 | 87.7% | Meets / Exceeds | +19.7 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 8d63de28-6348-11f1-8… | 2026-06-08 14:44 | 6m | Router Setup | 1.8/5 | 4.2% | Needs Improvement | -31.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 75682b22-6347-11f1-b… | 2026-06-08 14:36 | 6m | Unknown | 1.8/5 | 23.3% | Needs Improvement | -12.7 | 0.00 | 0.00 | 2.50 | N/A | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 44e59b4c-6347-11f1-b… | 2026-06-08 14:35 | 7m | WiFi Connectivity | 1.8/5 | 26.4% | Needs Improvement | -9.6 | 0.00 | 4.06 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ||
| 3611e3a0-6347-11f1-9… | 2026-06-08 14:34 | 52m | WiFi Connectivity | 3.7/5 | 95.8% | Meets / Exceeds | +21.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 34b94642-6347-11f1-9… | 2026-06-08 14:34 | 71m | Internet/WAN Setup | 1.0/5 | 69.0% | Needs Improvement | +49.0 | 3.12 | 3.44 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 1fd9da34-6347-11f1-a… | 2026-06-08 14:34 | 30m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| d43f8eb6-6346-11f1-8… | 2026-06-08 14:32 | 6m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 271cf8aa-6345-11f1-9… | 2026-06-08 14:20 | 8m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ | |
| f7848852-6343-11f1-b… | 2026-06-08 14:11 | 11m | Password/Login | 1.7/5 | 5.6% | Needs Improvement | -28.4 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 4e5e08fc-6343-11f1-a… | 2026-06-08 14:06 | 59m | Hardware Fault | 2.1/5 | 51.6% | Needs Improvement | +9.6 | 1.88 | 2.50 | 2.50 | 4.00 | N/A | 2.86 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 38475646-6342-11f1-9… | 2026-06-08 13:59 | 32m | Internet/WAN Setup | 2.8/5 | 100.0% | Meets / Exceeds | +44.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 18cb36fc-6342-11f1-8… | 2026-06-08 13:58 | 54m | WiFi Connectivity | 1.4/5 | 54.7% | Needs Improvement | +26.7 | 2.81 | 1.56 | 2.50 | 5.00 | N/A | 1.79 | Successful Resolution | ⚠ Flagged (3 halluc., 1 garbled) | |
| 5578269c-6341-11f1-b… | 2026-06-08 13:52 | 6m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 388eede0-6341-11f1-b… | 2026-06-08 13:51 | 50m | WiFi Connectivity | 1.3/5 | 65.8% | Needs Improvement | +39.8 | 2.19 | 4.06 | 3.75 | 5.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 4401a978-633d-11f1-b… | 2026-06-08 13:23 | 6m | WiFi Connectivity | 2.8/5 | 94.4% | Meets / Exceeds | +38.4 | 4.06 | 5.00 | 5.00 | 5.00 | 5.00 | 5.00 | Partial Resolution | ||
| 3c602e24-633d-11f1-a… | 2026-06-08 13:23 | 90m | Port Forwarding | 1.8/5 | 69.7% | Needs Improvement | +33.7 | 2.19 | 5.00 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 585da32e-633b-11f1-a… | 2026-06-08 13:09 | 86m | Password/Login | 2.8/5 | 90.1% | Meets / Exceeds | +34.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (10 halluc., 2 garbled) | |
| d508b244-6339-11f1-a… | 2026-06-08 12:59 | 31m | WiFi Connectivity | 2.8/5 | 70.6% | Developing | +14.6 | 4.06 | 3.12 | 2.50 | 4.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 822e47ce-6338-11f1-a… | 2026-06-08 12:49 | 25m | Password/Login | 1.1/5 | 52.2% | Needs Improvement | +30.2 | 2.50 | 1.88 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| a3bca06c-6337-11f1-b… | 2026-06-08 12:43 | 9m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged |
| 400f59b0-6337-11f1-8… | 2026-06-08 12:40 | 56m | Router Setup | 3.1/5 | 0.0% | Needs Improvement | -62.0 | 4.06 | 2.19 | 3.75 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ | ⚠ Flagged (1 halluc.) |
| 1b66c19e-6336-11f1-9… | 2026-06-08 12:32 | 10m | Router Setup | 4.3/5 | 100.0% | Meets / Exceeds | +14.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 8fa01ba6-6335-11f1-b… | 2026-06-08 12:28 | 11m | Speed/Performance | 2.8/5 | 36.7% | Needs Improvement | -19.3 | 1.25 | 1.88 | 2.50 | 3.50 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 1799d382-6334-11f1-b… | 2026-06-08 12:18 | 43m | Password/Login | 3.0/5 | 81.9% | Developing | +21.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 1764b3b0-6333-11f1-8… | 2026-06-08 12:10 | 13m | Internet/WAN Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| f01af51c-6332-11f1-9… | 2026-06-08 12:09 | 7m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 6de94d32-6332-11f1-8… | 2026-06-08 12:06 | 14m | WiFi Connectivity | 2.8/5 | 78.6% | Developing | +22.6 | 3.12 | 5.00 | 5.00 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 203122c2-6332-11f1-8… | 2026-06-08 12:03 | 44m | Internet/WAN Setup | 1.2/5 | 19.9% | Needs Improvement | -4.1 | 0.94 | 1.88 | 1.25 | 1.00 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (2 halluc., 1 garbled) | |
| 03495dc8-6332-11f1-9… | 2026-06-08 12:03 | 32m | Internet/WAN Setup | 4.2/5 | 97.6% | Meets / Exceeds | +13.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| a989f294-6330-11f1-9… | 2026-06-08 11:53 | 15m | Hardware Fault | 1.7/5 | 48.1% | Needs Improvement | +14.1 | 4.06 | 0.94 | 0.00 | 4.00 | 4.00 | 0.00 | Successful Resolution | ||
| f8ffa6f4-632e-11f1-a… | 2026-06-08 11:41 | 7m | Feature Question | 2.2/5 | 66.1% | Needs Improvement | +22.1 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| d1dbe8f8-6329-11f1-9… | 2026-06-08 11:04 | 15m | WiFi Connectivity | 2.8/5 | 98.4% | Meets / Exceeds | +42.4 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 34534002-6321-11f1-9… | 2026-06-08 10:02 | 45m | WiFi Connectivity | 1.8/5 | 55.5% | Needs Improvement | +19.4 | 2.19 | 1.56 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| b2b82b32-631d-11f1-a… | 2026-06-08 09:37 | 12m | Internet/WAN Setup | 1.6/5 | 66.1% | Needs Improvement | +34.1 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| c3a66be0-6316-11f1-b… | 2026-06-08 08:48 | 40m | WiFi Connectivity | 2.4/5 | 82.6% | Developing | +34.6 | 4.06 | 5.00 | 3.75 | 4.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 8123c2aa-6310-11f1-8… | 2026-06-08 08:03 | 44m | WiFi Connectivity | 2.8/5 | 56.9% | Needs Improvement | +0.9 | 1.56 | 2.50 | 3.75 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 733ffe56-614e-11f1-b… | 2026-06-06 02:21 | 12m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 49c360ba-614c-11f1-8… | 2026-06-06 02:06 | 11m | General Inquiry | 1.8/5 | 11.1% | Needs Improvement | -24.9 | 0.00 | 2.50 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 49ce6826-614b-11f1-a… | 2026-06-06 01:59 | 29m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 67910190-6149-11f1-b… | 2026-06-06 01:45 | 7m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| c39aa4f6-6148-11f1-8… | 2026-06-06 01:40 | 70m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 halluc., 3 garbled) |
| 0b69ee3e-6146-11f1-b… | 2026-06-06 01:21 | 8m | Hardware Fault | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.62 | 0.00 | 0.00 | 3.50 | 2.50 | 2.14 | Unresolved | ⚠ | |
| 757ebba0-6142-11f1-b… | 2026-06-06 00:55 | 15m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (1 halluc.) | |
| 134de2bc-6142-11f1-b… | 2026-06-06 00:53 | 75m | Speed/Performance | 1.8/5 | 53.3% | Needs Improvement | +17.3 | 1.56 | 4.06 | 2.50 | 2.86 | 4.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (5 halluc., 4 garbled) | |
| f84c574e-613e-11f1-b… | 2026-06-06 00:30 | 23m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 53206aee-613e-11f1-b… | 2026-06-06 00:26 | 16m | WiFi Connectivity | 4.0/5 | 90.1% | Meets / Exceeds | +10.1 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| cbc82b18-613d-11f1-b… | 2026-06-06 00:22 | 56m | WiFi Connectivity | 3.3/5 | 81.9% | Developing | +15.9 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 99099770-613d-11f1-b… | 2026-06-06 00:21 | 19m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 4.06 | 1.56 | 3.75 | 4.29 | N/A | 3.57 | Partial Resolution | ⚠ | ⚠ Flagged (1 garbled) |
| a70f65c6-613c-11f1-9… | 2026-06-06 00:14 | 35m | Internet/WAN Setup | 3.1/5 | 51.1% | Needs Improvement | -10.9 | 0.00 | 2.50 | 5.00 | 2.50 | 5.00 | 4.29 | Unresolved | ⚠ Flagged (14 halluc., 1 garbled) | |
| 7653a73a-613c-11f1-9… | 2026-06-06 00:12 | 110m | WiFi Connectivity | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 2.19 | 0.94 | 1.25 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ | ⚠ Flagged (1 halluc., 3 garbled) |
| 082a719a-613b-11f1-b… | 2026-06-06 00:02 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 06109b90-6137-11f1-9… | 2026-06-05 23:33 | 27m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| 8e4f487c-6136-11f1-8… | 2026-06-05 23:30 | 29m | Password/Login | 2.3/5 | 91.9% | Meets / Exceeds | +45.9 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 6305963a-6136-11f1-a… | 2026-06-05 23:29 | 15m | Escalation Request | 4.0/5 | 69.4% | Needs Improvement | -10.6 | 1.56 | 2.50 | 5.00 | 5.00 | 5.00 | 5.00 | Appropriate Escalation | ||
| 5f5666cc-6136-11f1-b… | 2026-06-05 23:29 | 54m | Router Setup | 1.7/5 | 53.4% | Needs Improvement | +19.4 | 2.19 | 4.06 | 2.50 | 3.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (1 halluc., 2 garbled) | |
| 395e676c-6136-11f1-9… | 2026-06-05 23:28 | 63m | WiFi Connectivity | 2.0/5 | 13.1% | Needs Improvement | -26.9 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 0f7fc4b8-6136-11f1-b… | 2026-06-05 23:27 | 7m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| f84cd484-6135-11f1-b… | 2026-06-05 23:26 | 16m | Internet/WAN Setup | 2.8/5 | 52.0% | Needs Improvement | -4.0 | 1.25 | 4.06 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 1607531a-6135-11f1-a… | 2026-06-05 23:20 | 22m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 18f66f40-6133-11f1-8… | 2026-06-05 23:05 | 27m | Router Setup | 1.3/5 | 18.6% | Needs Improvement | -7.5 | 0.94 | 0.00 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 garbled) | |
| 902e8f6c-6132-11f1-a… | 2026-06-05 23:02 | 52m | Router Setup | 2.8/5 | 91.7% | Meets / Exceeds | +35.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 470eeee4-6132-11f1-b… | 2026-06-05 22:59 | 11m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 2a48e83c-6132-11f1-8… | 2026-06-05 22:59 | 7m | Off-Topic | 1.0/5 | 0.0% | Needs Improvement | -20.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (1 halluc.) | |
| b149391e-6131-11f1-9… | 2026-06-05 22:55 | 47m | Router Setup | 2.8/5 | 83.5% | Developing | +27.5 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (6 halluc., 1 garbled) | |
| 58172176-6131-11f1-b… | 2026-06-05 22:53 | 45m | Internet/WAN Setup | 3.4/5 | 90.3% | Meets / Exceeds | +22.3 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 557503ac-6131-11f1-9… | 2026-06-05 22:53 | 9m | Hardware Fault | 3.1/5 | 0.0% | Needs Improvement | -62.0 | 1.25 | 3.12 | 1.25 | 1.43 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2ce64090-6131-11f1-a… | 2026-06-05 22:52 | 14m | Feature Question | 2.8/5 | 100.0% | Meets / Exceeds | +44.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 2 garbled) | |
| 4281d4b0-6130-11f1-b… | 2026-06-05 22:45 | 8m | Off-Topic | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 1c1e8746-6130-11f1-8… | 2026-06-05 22:44 | 6m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 0cf13c60-612f-11f1-8… | 2026-06-05 22:36 | 25m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (4 halluc.) |
| aad9fcf6-612e-11f1-8… | 2026-06-05 22:34 | 5m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ | |
| 85baefd4-612e-11f1-a… | 2026-06-05 22:33 | 10m | Password/Login | 2.2/5 | 59.6% | Needs Improvement | +15.6 | 1.56 | 3.44 | 5.00 | 3.50 | N/A | 2.50 | Partial Resolution | ||
| abf493a4-612d-11f1-b… | 2026-06-05 22:27 | 15m | WiFi Connectivity | 3.1/5 | 65.8% | Needs Improvement | +3.8 | 2.19 | 3.44 | 2.50 | 5.00 | 5.00 | 3.21 | Unresolved | ⚠ Flagged (2 halluc.) | |
| b55f5718-612c-11f1-b… | 2026-06-05 22:20 | 13m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 1.56 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| ca04f0f2-612b-11f1-8… | 2026-06-05 22:13 | 5m | Unknown | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 767db040-612b-11f1-a… | 2026-06-05 22:11 | 15m | Internet/WAN Setup | 2.8/5 | 43.1% | Needs Improvement | -12.9 | 0.00 | 4.06 | 2.50 | 5.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 3317b49a-612b-11f1-8… | 2026-06-05 22:09 | 36m | Router Setup | 2.8/5 | 93.5% | Meets / Exceeds | +37.5 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| d467651c-612a-11f1-a… | 2026-06-05 22:06 | 6m | Internet/WAN Setup | 2.2/5 | 60.4% | Needs Improvement | +16.4 | 2.19 | 3.44 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 578e863e-6129-11f1-b… | 2026-06-05 21:56 | 6m | Password/Login | 1.8/5 | 15.6% | Needs Improvement | -20.4 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 1.79 | Unresolved | ||
| 29dc8b88-6128-11f1-8… | 2026-06-05 21:47 | 16m | Feature Question | 2.6/5 | 24.1% | Needs Improvement | -27.9 | 0.00 | 0.94 | 1.25 | 3.50 | 2.00 | 1.07 | Unresolved | ||
| a129e8d0-6127-11f1-8… | 2026-06-05 21:43 | 51m | WiFi Connectivity | 2.8/5 | 91.7% | Meets / Exceeds | +35.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 3195d5e2-6127-11f1-8… | 2026-06-05 21:40 | 32m | Hardware Fault | 2.6/5 | 55.9% | Needs Improvement | +3.9 | 1.56 | 2.81 | 3.75 | 5.00 | 2.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 2962db46-6126-11f1-a… | 2026-06-05 21:33 | 9m | Internet/WAN Setup | 1.4/5 | 62.9% | Needs Improvement | +34.9 | 1.25 | 2.81 | 5.00 | 5.00 | N/A | 3.93 | Unresolved | ||
| d8dc19f0-6123-11f1-a… | 2026-06-05 21:16 | 7m | Router Setup | 2.8/5 | 41.7% | Needs Improvement | -14.3 | 0.00 | 1.88 | 5.00 | 5.00 | N/A | 0.00 | Unresolved | ||
| 355805ec-6122-11f1-b… | 2026-06-05 21:04 | 38m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.94 | 1.88 | 0.00 | 1.50 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (6 halluc.) |
| 4c697ac8-6121-11f1-b… | 2026-06-05 20:58 | 10m | Router Setup | 2.2/5 | 24.8% | Needs Improvement | -19.2 | 0.62 | 1.88 | 2.50 | 0.00 | N/A | 1.79 | Unresolved | ||
| f42102b4-6120-11f1-b… | 2026-06-05 20:55 | 17m | Feature Question | 2.8/5 | 17.3% | Needs Improvement | -38.7 | 0.00 | 0.00 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| 2bfaaa9c-6120-11f1-b… | 2026-06-05 20:50 | 5m | Internet/WAN Setup | 3.8/5 | 100.0% | Meets / Exceeds | +24.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 93a24dcc-611f-11f1-9… | 2026-06-05 20:46 | 30m | Firmware Update | 1.6/5 | 29.4% | Needs Improvement | -2.6 | 0.94 | 2.19 | 2.50 | 2.50 | 0.00 | 0.00 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 859fd9d8-611f-11f1-9… | 2026-06-05 20:45 | 9m | Speed/Performance | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 1.88 | 3.75 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 2071aee8-611e-11f1-a… | 2026-06-05 20:35 | 105m | Access Point Mode | 2.8/5 | 68.2% | Needs Improvement | +12.2 | 4.06 | 3.12 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ||
| a8af92a8-611d-11f1-8… | 2026-06-05 20:32 | 8m | Router Setup | 1.3/5 | 29.0% | Needs Improvement | +3.0 | 1.56 | 0.94 | 1.25 | 2.86 | 0.00 | 1.79 | Partial Resolution | ||
| 6796dd0e-611c-11f1-b… | 2026-06-05 20:23 | 7m | Feature Question | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 1.88 | 0.00 | 0.71 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 84896f54-611b-11f1-8… | 2026-06-05 20:17 | 10m | Router Setup | 2.8/5 | 34.9% | Needs Improvement | -21.1 | 1.25 | 0.94 | 1.25 | 5.00 | N/A | 0.71 | Unresolved | ||
| 77534ecc-611b-11f1-b… | 2026-06-05 20:16 | 49m | Router Setup | 1.8/5 | 97.6% | Meets / Exceeds | +61.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| b4ff86ba-611a-11f1-a… | 2026-06-05 20:11 | 9m | Internet/WAN Setup | 2.8/5 | 54.1% | Needs Improvement | -1.9 | 0.00 | 2.50 | 3.75 | 5.00 | 5.00 | 3.93 | Unresolved | ||
| 3c0bd4a2-611a-11f1-a… | 2026-06-05 20:07 | 16m | WiFi Connectivity | 2.8/5 | 76.5% | Developing | +20.5 | 4.06 | 4.06 | 3.75 | 4.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 81d958fc-6119-11f1-b… | 2026-06-05 20:02 | 12m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 2d1a9754-6119-11f1-b… | 2026-06-05 20:00 | 6m | WiFi Connectivity | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.94 | 1.25 | 2.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 60400cf2-6116-11f1-b… | 2026-06-05 19:40 | 11m | Internet/WAN Setup | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.94 | 2.81 | 2.50 | 2.50 | 0.00 | 0.00 | Partial Resolution | ⚠ | |
| b2e32f30-6115-11f1-a… | 2026-06-05 19:35 | 9m | Internet/WAN Setup | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 2.19 | 1.25 | 1.25 | 0.00 | N/A | 0.00 | Ownership Gap | ⚠ | |
| 27a56dc0-6115-11f1-a… | 2026-06-05 19:31 | 73m | Internet/WAN Setup | 2.8/5 | 95.8% | Meets / Exceeds | +39.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 10279650-6115-11f1-b… | 2026-06-05 19:30 | 8m | Password/Login | 2.8/5 | 52.6% | Needs Improvement | -3.4 | 2.19 | 4.06 | 2.50 | 3.00 | N/A | 0.71 | Partial Resolution | ||
| feb8d032-6114-11f1-8… | 2026-06-05 19:30 | 19m | WiFi Connectivity | 2.8/5 | 51.5% | Needs Improvement | -4.5 | 2.19 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ||
| ee154ae4-6114-11f1-a… | 2026-06-05 19:29 | 16m | Account/Billing | 3.1/5 | 95.8% | Meets / Exceeds | +33.8 | 5.00 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| d2d203c6-6114-11f1-9… | 2026-06-05 19:29 | 16m | Feature Question | 1.8/5 | 11.1% | Needs Improvement | -24.9 | 0.62 | 0.62 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| 4b7bc006-6114-11f1-b… | 2026-06-05 19:25 | 11m | Internet/WAN Setup | 2.2/5 | 0.0% | Needs Improvement | -44.0 | 0.00 | 0.94 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| a743ba52-6113-11f1-9… | 2026-06-05 19:20 | 7m | WiFi Connectivity | 2.8/5 | 15.9% | Needs Improvement | -40.1 | 0.00 | 0.94 | 0.00 | 0.71 | 5.00 | 0.00 | Unresolved | ||
| b332799e-6112-11f1-a… | 2026-06-05 19:13 | 11m | Hardware Fault | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.00 | 0.94 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| ee10cd3c-6111-11f1-b… | 2026-06-05 19:08 | 6m | Account/Billing | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 6c1e1bcc-6111-11f1-8… | 2026-06-05 19:04 | 22m | Hardware Fault | 2.0/5 | 17.6% | Needs Improvement | -22.4 | 0.94 | 1.88 | 0.00 | 1.50 | 0.00 | 0.00 | Ownership Gap | ⚠ Flagged (3 halluc.) | |
| 4849c96c-6111-11f1-a… | 2026-06-05 19:03 | 15m | Router Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.94 | 0.00 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 0e6cda72-6111-11f1-a… | 2026-06-05 19:02 | 18m | Router Setup | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ | ⚠ Flagged |
| bbd7b058-610f-11f1-8… | 2026-06-05 18:52 | 7m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| ebe60aa2-610e-11f1-a… | 2026-06-05 18:46 | 99m | Internet/WAN Setup | 2.8/5 | 89.6% | Meets / Exceeds | +33.6 | 5.00 | 5.00 | 2.50 | 5.00 | 5.00 | 3.57 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 16a514f0-610e-11f1-a… | 2026-06-05 18:40 | 40m | WiFi Connectivity | 1.6/5 | 82.1% | Developing | +50.1 | 4.06 | 3.12 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (2 halluc., 1 garbled) | |
| 00f4055a-610c-11f1-b… | 2026-06-05 18:26 | 36m | WiFi Connectivity | 1.8/5 | 85.4% | Meets / Exceeds | +49.4 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| e645a326-610b-11f1-8… | 2026-06-05 18:25 | 13m | Password/Login | 3.3/5 | 65.6% | Needs Improvement | -0.4 | 2.19 | 4.06 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ||
| f63058f4-610a-11f1-8… | 2026-06-05 18:18 | 38m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 3.12 | 0.94 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| e6dcc23e-610a-11f1-9… | 2026-06-05 18:18 | 15m | Hardware Fault | 2.8/5 | 58.5% | Needs Improvement | +2.5 | 2.19 | 2.81 | 3.75 | 4.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 garbled) | |
| 7e357c6c-610a-11f1-b… | 2026-06-05 18:15 | 23m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.94 | 0.00 | 1.00 | 0.00 | 1.07 | Unresolved | ⚠ | |
| 20247eac-610a-11f1-a… | 2026-06-05 18:12 | 10m | Password/Login | 2.8/5 | 43.0% | Needs Improvement | -13.0 | 0.62 | 2.81 | 2.50 | 3.50 | 5.00 | 0.00 | Unresolved | ⚠ Flagged | |
| 1bca9d0a-610a-11f1-8… | 2026-06-05 18:12 | 18m | Internet/WAN Setup | 2.8/5 | 41.0% | Needs Improvement | -15.0 | 1.56 | 1.88 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| 6fae8fe6-6108-11f1-b… | 2026-06-05 18:00 | 12m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 3a75e1e4-6108-11f1-a… | 2026-06-05 17:58 | 8m | Feature Question | 2.8/5 | 49.6% | Needs Improvement | -6.4 | 2.50 | 0.00 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| bcc02e72-6106-11f1-b… | 2026-06-05 17:48 | 48m | WiFi Connectivity | 2.4/5 | 78.1% | Developing | +30.1 | 4.06 | 4.06 | 2.50 | 5.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| f8527536-6105-11f1-a… | 2026-06-05 17:42 | 21m | WiFi Connectivity | 3.2/5 | 95.8% | Meets / Exceeds | +31.8 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged | |
| 11c9a936-6105-11f1-8… | 2026-06-05 17:36 | 11m | WiFi Connectivity | 1.8/5 | 26.9% | Needs Improvement | -9.1 | 0.94 | 2.81 | 0.00 | 0.00 | 5.00 | 0.00 | Unresolved | ||
| 39f4359e-6104-11f1-8… | 2026-06-05 17:30 | 9m | Internet/WAN Setup | 2.3/5 | 24.9% | Needs Improvement | -21.1 | 1.56 | 0.00 | 2.50 | 1.50 | 0.00 | 1.79 | Unresolved | ||
| db3e6934-6103-11f1-8… | 2026-06-05 17:27 | 38m | Password/Login | 1.2/5 | 6.5% | Needs Improvement | -17.4 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 22a1b798-6101-11f1-8… | 2026-06-05 17:08 | 5m | Off-Topic | 3.5/5 | 35.9% | Needs Improvement | -34.1 | 1.25 | 2.50 | 3.75 | 0.00 | N/A | 1.79 | Unresolved | ||
| 80286b2e-6100-11f1-9… | 2026-06-05 17:03 | 5m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 814a85f6-60ff-11f1-a… | 2026-06-05 16:56 | 31m | WiFi Connectivity | 2.0/5 | 64.0% | Needs Improvement | +24.0 | 4.06 | 2.19 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 7d6583fa-60ff-11f1-b… | 2026-06-05 16:56 | 13m | Internet/WAN Setup | 1.6/5 | 21.7% | Needs Improvement | -10.3 | 0.00 | 0.00 | 2.50 | 4.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 679f4614-60ff-11f1-9… | 2026-06-05 16:55 | 5m | Firmware Update | 3.2/5 | 53.5% | Needs Improvement | -10.4 | 1.56 | 2.50 | 3.75 | 3.00 | N/A | 4.29 | Partial Resolution | ||
| 9ea63e8a-60fd-11f1-b… | 2026-06-05 16:43 | 8m | WiFi Connectivity | 2.8/5 | 20.4% | Needs Improvement | -35.5 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ||
| bb9c3b98-60f8-11f1-b… | 2026-06-05 16:08 | 44m | Internet/WAN Setup | 1.4/5 | 79.9% | Developing | +51.9 | 4.06 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc., 3 garbled) | |
| 65d141fe-60f8-11f1-8… | 2026-06-05 16:05 | 19m | Router Setup | 2.0/5 | 83.0% | Developing | +43.0 | 4.06 | 3.44 | 3.75 | 5.00 | 5.00 | 4.29 | Partial Resolution | ||
| 9b8da0a4-60f7-11f1-b… | 2026-06-05 16:00 | 12m | Escalation Request | 2.6/5 | 61.7% | Needs Improvement | +9.7 | 1.56 | 1.88 | 3.75 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ||
| d86cc14a-60f6-11f1-b… | 2026-06-05 15:54 | 16m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.19 | 0.94 | 2.50 | 4.00 | N/A | 4.29 | Unresolved | ⚠ | |
| 7885f15c-60f6-11f1-8… | 2026-06-05 15:51 | 6m | Router Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 1.25 | 3.75 | 2.00 | N/A | 5.00 | Unresolved | ⚠ | |
| 6c4d0fce-60f6-11f1-a… | 2026-06-05 15:51 | 7m | Router Setup | 2.2/5 | 47.4% | Needs Improvement | +3.4 | 2.19 | 2.50 | 2.50 | 4.00 | N/A | 0.00 | Partial Resolution | ||
| 3747638e-60f5-11f1-b… | 2026-06-05 15:42 | 30m | Password/Login | 2.5/5 | 69.2% | Needs Improvement | +19.1 | 2.81 | 4.06 | 3.75 | 5.00 | N/A | 1.43 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| d0c71730-60f4-11f1-b… | 2026-06-05 15:40 | 100m | WiFi Connectivity | 1.5/5 | 58.1% | Needs Improvement | +28.1 | 2.19 | 2.19 | 2.50 | 5.00 | 4.00 | 2.86 | Appropriate Escalation | ⚠ Flagged (4 halluc.) | |
| b4d19168-60f4-11f1-8… | 2026-06-05 15:39 | 7m | Off-Topic | 2.8/5 | 50.2% | Needs Improvement | -5.8 | 1.25 | 3.12 | 3.75 | 2.50 | N/A | 3.21 | Unresolved | ||
| 58cf2610-60f3-11f1-b… | 2026-06-05 15:29 | 37m | Router Setup | 3.0/5 | 27.7% | Needs Improvement | -32.3 | 0.94 | 0.94 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| f7e64dac-60f1-11f1-a… | 2026-06-05 15:19 | 38m | WiFi Connectivity | 1.4/5 | 77.1% | Developing | +49.1 | 4.06 | 4.38 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 7ff7a65c-60f0-11f1-8… | 2026-06-05 15:09 | 7m | Router Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | |
| 7b6358ae-60ee-11f1-9… | 2026-06-05 14:54 | 13m | Password/Login | 1.7/5 | 65.6% | Needs Improvement | +31.6 | 2.19 | 4.06 | 3.75 | 4.00 | N/A | 3.21 | Ownership Gap | ||
| c4705bf6-60ed-11f1-8… | 2026-06-05 14:49 | 7m | Password/Login | 1.3/5 | 7.5% | Needs Improvement | -18.5 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| bd6c8e9c-60ed-11f1-8… | 2026-06-05 14:49 | 6m | Password/Login | 4.0/5 | 81.5% | Developing | +1.4 | 4.06 | 5.00 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| d034de18-60ec-11f1-8… | 2026-06-05 14:42 | 5m | Password/Login | 2.8/5 | 80.0% | Developing | +24.0 | 3.12 | 4.06 | 5.00 | 4.00 | N/A | 5.00 | Partial Resolution | ||
| eaf94ad2-60eb-11f1-9… | 2026-06-05 14:36 | 14m | Speed/Performance | 2.8/5 | 63.2% | Needs Improvement | +7.2 | 3.12 | 2.50 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| ff18de7a-60ea-11f1-8… | 2026-06-05 14:29 | 11m | Internet/WAN Setup | 2.8/5 | 27.4% | Needs Improvement | -28.6 | 1.56 | 1.88 | 0.00 | 3.50 | 0.00 | 0.00 | Ownership Gap | ||
| 45eab33c-60e6-11f1-b… | 2026-06-05 13:55 | 5m | Router Setup | 2.7/5 | 12.5% | Needs Improvement | -41.5 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ||
| 13c4f408-60e6-11f1-8… | 2026-06-05 13:54 | 19m | Router Setup | 3.0/5 | 66.7% | Needs Improvement | +6.7 | 2.81 | 2.19 | 2.50 | 5.00 | 5.00 | 4.29 | Partial Resolution | ||
| 07171638-60e5-11f1-a… | 2026-06-05 13:47 | 26m | Hardware Fault | 1.5/5 | 52.0% | Needs Improvement | +21.9 | 2.19 | 2.19 | 2.50 | 3.00 | 5.00 | 1.79 | Unresolved | ⚠ Flagged (2 garbled) | |
| fb21fa3a-60e1-11f1-a… | 2026-06-05 13:25 | 5m | WiFi Connectivity | 2.8/5 | 55.3% | Needs Improvement | -0.7 | 1.56 | 2.81 | 3.75 | 4.29 | N/A | 2.50 | Unresolved | ||
| 2c487a9a-60e1-11f1-9… | 2026-06-05 13:19 | 107m | — | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 4.06 | 2.19 | 0.00 | 5.00 | N/A | 1.07 | Successful Resolution | ⚠ | ⚠ Flagged (2 halluc., 3 garbled) |
| 46f11a92-60e0-11f1-8… | 2026-06-05 13:13 | 63m | Internet/WAN Setup | 1.8/5 | 85.2% | Meets / Exceeds | +49.2 | 5.00 | 5.00 | 2.50 | 4.00 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (8 halluc., 2 garbled) | |
| f2c48630-60de-11f1-a… | 2026-06-05 13:03 | 21m | Printer/Device Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| dd660cbe-60de-11f1-b… | 2026-06-05 13:02 | 7m | Router Setup | 2.8/5 | 28.7% | Needs Improvement | -27.3 | 0.00 | 2.19 | 2.50 | 2.00 | N/A | 1.79 | Unresolved | ⚠ Flagged | |
| 1e73f890-60dc-11f1-b… | 2026-06-05 12:43 | 10m | WiFi Connectivity | 2.6/5 | 93.8% | Meets / Exceeds | +41.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| f449bbe0-60db-11f1-a… | 2026-06-05 12:42 | 23m | Password/Login | 2.1/5 | 50.8% | Needs Improvement | +8.8 | 0.94 | 2.50 | 2.50 | 4.00 | 5.00 | 2.86 | Partial Resolution | ||
| e7689d4e-60d9-11f1-8… | 2026-06-05 12:27 | 12m | Printer/Device Setup | 1.5/5 | 61.9% | Needs Improvement | +31.9 | 2.19 | 2.81 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ||
| 684a97c6-60d7-11f1-9… | 2026-06-05 12:09 | 35m | Router Setup | 2.8/5 | 82.3% | Developing | +26.3 | 4.06 | 5.00 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 6bd54428-60d6-11f1-8… | 2026-06-05 12:02 | 24m | Printer/Device Setup | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| aea53510-60d1-11f1-a… | 2026-06-05 11:28 | 39m | Password/Login | 2.8/5 | 52.9% | Needs Improvement | -3.1 | 2.19 | 2.50 | 2.50 | 4.00 | N/A | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| a1b12918-60d1-11f1-b… | 2026-06-05 11:28 | 10m | Password/Login | 2.8/5 | 54.9% | Needs Improvement | -1.1 | 2.19 | 2.19 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ||
| 60bdf0f2-60cd-11f1-a… | 2026-06-05 10:57 | 39m | Router Setup | 2.8/5 | 59.7% | Needs Improvement | +3.7 | 3.75 | 0.94 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| 12ad822a-60cc-11f1-b… | 2026-06-05 10:48 | 17m | Internet/WAN Setup | 1.7/5 | 41.0% | Needs Improvement | +7.0 | 1.56 | 0.00 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ||
| dbcb1228-60c5-11f1-8… | 2026-06-05 10:03 | 10m | WiFi Connectivity | 1.1/5 | 45.4% | Needs Improvement | +23.4 | 0.62 | 2.81 | 3.75 | 2.50 | N/A | 3.57 | Unresolved | ||
| 7e1e4500-60c5-11f1-8… | 2026-06-05 10:01 | 19m | WiFi Connectivity | 3.3/5 | 50.8% | Needs Improvement | -15.2 | 1.56 | 4.06 | 2.50 | 3.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (5 halluc., 2 garbled) | |
| 9136a4c8-60c2-11f1-b… | 2026-06-05 09:40 | 33m | WiFi Connectivity | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.94 | 0.94 | 0.00 | 3.50 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 43e9cf08-60b6-11f1-8… | 2026-06-05 08:12 | 10m | Router Setup | 1.3/5 | 37.2% | Needs Improvement | +11.2 | 1.56 | 2.50 | 2.50 | 1.50 | N/A | 1.07 | Ownership Gap | ||
| 211aef36-60b4-11f1-a… | 2026-06-05 07:56 | 69m | Password/Login | 2.8/5 | 47.9% | Needs Improvement | -8.1 | 4.06 | 0.94 | 0.00 | 5.00 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (8 halluc., 1 garbled) | |
| 693b4fce-60b2-11f1-9… | 2026-06-05 07:44 | 24m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 4.06 | 2.50 | 0.00 | 4.00 | N/A | 0.71 | Successful Resolution | ⚠ | ⚠ Flagged (2 halluc., 3 garbled) |
| 0217d478-60a0-11f1-a… | 2026-06-05 05:32 | 108m | Router Setup | 1.4/5 | 30.3% | Needs Improvement | +2.3 | 1.56 | 0.94 | 0.00 | 5.00 | 0.00 | 1.07 | Unresolved | ⚠ Flagged (13 halluc., 7 garbled) | |
| 66b4bdf8-608a-11f1-8… | 2026-06-05 02:58 | 27m | Hardware Fault | 1.6/5 | 48.2% | Needs Improvement | +16.2 | 2.19 | 2.19 | 2.50 | 3.00 | N/A | 2.50 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| a9e5aab2-6088-11f1-9… | 2026-06-05 02:45 | 10m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| f7a6a258-6086-11f1-b… | 2026-06-05 02:33 | 13m | Internet/WAN Setup | 2.3/5 | 85.8% | Meets / Exceeds | +39.8 | 4.06 | 5.00 | 5.00 | 4.29 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 209255ec-6080-11f1-b… | 2026-06-05 01:44 | 18m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| e2a4ecf4-607f-11f1-b… | 2026-06-05 01:43 | 100m | Router Setup | 2.8/5 | 94.2% | Meets / Exceeds | +38.2 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| be21a8ba-607d-11f1-b… | 2026-06-05 01:27 | 5m | Internet/WAN Setup | 2.8/5 | 18.6% | Needs Improvement | -37.4 | 0.00 | 2.50 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 0063b74c-607c-11f1-b… | 2026-06-05 01:15 | 8m | Feature Question | 2.8/5 | 58.2% | Needs Improvement | +2.2 | 0.62 | 4.06 | 3.75 | 4.00 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| c5d29ea4-607b-11f1-8… | 2026-06-05 01:13 | 64m | Router Setup | 2.8/5 | 90.1% | Meets / Exceeds | +34.1 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (5 halluc., 1 garbled) | |
| 95fa4792-6079-11f1-b… | 2026-06-05 00:57 | 20m | Hardware Fault | 2.8/5 | 29.8% | Needs Improvement | -26.2 | 0.00 | 1.88 | 3.75 | 1.50 | N/A | 1.79 | Unresolved | ||
| 873598c0-6078-11f1-8… | 2026-06-05 00:50 | 24m | Internet/WAN Setup | 2.8/5 | 54.9% | Needs Improvement | -1.1 | 2.19 | 4.06 | 2.50 | 3.00 | N/A | 1.79 | Ownership Gap | ⚠ Flagged (3 halluc., 1 garbled) | |
| 4ca78862-6078-11f1-b… | 2026-06-05 00:48 | 141m | WiFi Connectivity | 2.8/5 | 67.7% | Needs Improvement | +11.7 | 3.44 | 3.44 | 2.50 | 3.57 | 4.00 | 3.57 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 4215a23a-6078-11f1-a… | 2026-06-05 00:48 | 26m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 494bdfde-6077-11f1-9… | 2026-06-05 00:41 | 13m | Password/Login | 1.8/5 | 21.5% | Needs Improvement | -14.5 | 0.00 | 0.00 | 3.75 | 1.50 | N/A | 1.79 | Unresolved | ||
| fe1dd932-6075-11f1-9… | 2026-06-05 00:32 | 14m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 3.75 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| b036fb90-6075-11f1-b… | 2026-06-05 00:30 | 8m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 3.93 | N/A | 0.71 | Unresolved | ⚠ | |
| 952a772e-6074-11f1-9… | 2026-06-05 00:22 | 48m | WiFi Connectivity | 2.8/5 | 90.1% | Meets / Exceeds | +34.1 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 893d7ad0-6072-11f1-8… | 2026-06-05 00:07 | 11m | Escalation Request | 1.4/5 | 47.5% | Needs Improvement | +19.5 | 1.25 | 0.00 | 3.75 | 3.57 | 4.00 | 5.00 | Unresolved | ||
| 05e7e29c-6072-11f1-b… | 2026-06-05 00:03 | 7m | Escalation Request | 2.2/5 | 53.8% | Needs Improvement | +9.8 | 0.94 | 3.12 | 3.75 | 3.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 6ee90016-6070-11f1-9… | 2026-06-04 23:52 | 16m | Account/Billing | 2.2/5 | 61.0% | Needs Improvement | +17.1 | 1.56 | 2.50 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 183934fe-606e-11f1-9… | 2026-06-04 23:35 | 7m | Password/Login | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 garbled) |
| daf7ce68-606b-11f1-8… | 2026-06-04 23:19 | 5m | Internet/WAN Setup | 2.2/5 | 73.8% | Developing | +29.8 | 3.12 | 2.81 | 5.00 | 5.00 | N/A | 3.21 | Partial Resolution | ||
| 460b1532-6069-11f1-8… | 2026-06-04 23:01 | 19m | Internet/WAN Setup | 2.8/5 | 37.0% | Needs Improvement | -19.0 | 0.62 | 1.88 | 3.75 | 1.50 | 5.00 | 0.00 | Unresolved | ||
| 08cd890c-6069-11f1-b… | 2026-06-04 22:59 | 13m | Account/Billing | 1.6/5 | 33.6% | Needs Improvement | +1.6 | 1.00 | 0.00 | 2.50 | 3.21 | N/A | 3.57 | Unresolved | ||
| fba12720-6068-11f1-b… | 2026-06-04 22:59 | 27m | WiFi Connectivity | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| d218c7ba-6067-11f1-9… | 2026-06-04 22:50 | 34m | Internet/WAN Setup | 3.7/5 | 0.0% | Needs Improvement | -74.0 | 3.75 | 4.06 | 2.50 | 4.00 | N/A | 0.00 | Successful Resolution | ⚠ | ⚠ Flagged (1 halluc.) |
| 3b69d94e-6067-11f1-b… | 2026-06-04 22:46 | 21m | Speed/Performance | 2.8/5 | 17.5% | Needs Improvement | -38.5 | 0.00 | 0.94 | 1.25 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 3739e28e-6066-11f1-9… | 2026-06-04 22:39 | 27m | Guest Network | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 0.94 | 0.00 | 0.00 | 5.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (3 halluc.) |
| 226b5fea-6066-11f1-8… | 2026-06-04 22:38 | 7m | Router Setup | 1.6/5 | 48.1% | Needs Improvement | +16.1 | 1.56 | 2.81 | 2.50 | 4.00 | 4.00 | 0.00 | Appropriate Escalation | ||
| 7b3a2938-6063-11f1-a… | 2026-06-04 22:19 | 10m | Router Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 1.56 | 1.88 | 0.00 | 2.50 | 5.00 | 0.00 | Partial Resolution | ⚠ | |
| 2b7381ca-6062-11f1-9… | 2026-06-04 22:10 | 6m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.71 | 0.00 | 1.07 | Unresolved | ⚠ | |
| 2accaf9e-6062-11f1-8… | 2026-06-04 22:10 | 29m | Internet/WAN Setup | 2.9/5 | 56.0% | Needs Improvement | -1.9 | 2.19 | 2.81 | 2.50 | 5.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 1e37fe64-6062-11f1-b… | 2026-06-04 22:09 | 16m | Internet/WAN Setup | 2.9/5 | 32.4% | Needs Improvement | -25.6 | 0.62 | 0.94 | 3.75 | 3.00 | N/A | 0.71 | Unresolved | ⚠ Flagged (6 halluc., 1 garbled) | |
| 0cc3528c-6062-11f1-b… | 2026-06-04 22:09 | 42m | Internet/WAN Setup | 2.0/5 | 32.1% | Needs Improvement | -7.9 | 1.56 | 1.88 | 0.00 | 4.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 72a647fe-6061-11f1-8… | 2026-06-04 22:05 | 10m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 361b3c40-6061-11f1-8… | 2026-06-04 22:03 | 93m | WiFi Connectivity | 1.6/5 | 83.9% | Developing | +51.9 | 4.06 | 5.00 | 3.75 | 4.00 | N/A | 3.93 | Successful Resolution | ⚠ Flagged (4 halluc.) | |
| 1b401768-605e-11f1-9… | 2026-06-04 21:41 | 20m | WiFi Connectivity | 2.8/5 | 35.2% | Needs Improvement | -20.8 | 1.56 | 0.94 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ||
| 567091b0-605d-11f1-a… | 2026-06-04 21:35 | 5m | Internet/WAN Setup | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc., 2 garbled) |
| 4f7d34e4-605d-11f1-a… | 2026-06-04 21:35 | 9m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 2.50 | 1.25 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 1b9a86aa-605c-11f1-a… | 2026-06-04 21:26 | 6m | Internet/WAN Setup | 2.9/5 | 50.4% | Needs Improvement | -7.6 | 0.62 | 1.88 | 3.75 | 5.00 | N/A | 3.93 | Unresolved | ||
| 166310c6-605c-11f1-a… | 2026-06-04 21:26 | 7m | Password/Login | 1.1/5 | 3.8% | Needs Improvement | -18.2 | 0.00 | 0.00 | 1.25 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| 093d060e-605c-11f1-8… | 2026-06-04 21:26 | 87m | Router Setup | 2.0/5 | 74.7% | Developing | +34.7 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| f7d00108-6058-11f1-8… | 2026-06-04 21:04 | 22m | Password/Login | 2.0/5 | 41.2% | Needs Improvement | +1.2 | 1.56 | 2.81 | 2.50 | 3.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (2 halluc., 1 garbled) | |
| bdf2dd7a-6058-11f1-a… | 2026-06-04 21:02 | 7m | Off-Topic | 2.9/5 | 17.3% | Needs Improvement | -40.7 | 0.00 | 0.00 | 2.50 | 1.50 | N/A | 1.79 | Unresolved | ||
| f83df70a-6056-11f1-8… | 2026-06-04 20:50 | 35m | Router Setup | 2.9/5 | 87.7% | Meets / Exceeds | +29.7 | 5.00 | 4.06 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| 9e2437e4-6055-11f1-a… | 2026-06-04 20:40 | 23m | WiFi Connectivity | 1.8/5 | 28.7% | Needs Improvement | -7.3 | 1.56 | 0.94 | 2.50 | 1.50 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 8b85d0f2-6055-11f1-b… | 2026-06-04 20:39 | 8m | Internet/WAN Setup | 1.8/5 | 41.7% | Needs Improvement | +5.7 | 0.62 | 0.94 | 5.00 | 5.00 | N/A | 0.00 | Unresolved | ||
| 06cab9ea-6055-11f1-a… | 2026-06-04 20:36 | 22m | WiFi Connectivity | 1.1/5 | 41.8% | Needs Improvement | +19.8 | 2.19 | 2.19 | 1.25 | 4.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| 7d1c749a-6054-11f1-a… | 2026-06-04 20:32 | 17m | WiFi Connectivity | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.62 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| fc45e934-6051-11f1-a… | 2026-06-04 20:14 | 7m | Password/Login | 2.3/5 | 0.0% | Needs Improvement | -46.0 | 0.00 | 0.00 | 2.50 | 3.93 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| c159d178-6051-11f1-a… | 2026-06-04 20:12 | 23m | Password/Login | 3.6/5 | 80.7% | Developing | +8.7 | 4.06 | 4.06 | 5.00 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 30c20640-6050-11f1-b… | 2026-06-04 20:01 | 7m | Password/Login | 2.8/5 | 31.3% | Needs Improvement | -24.7 | 0.00 | 0.94 | 2.50 | 3.50 | N/A | 3.21 | Unresolved | ||
| 7836a626-604f-11f1-9… | 2026-06-04 19:56 | 36m | Router Setup | 1.8/5 | 41.7% | Needs Improvement | +5.7 | 2.50 | 0.62 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ⚠ Flagged | |
| 5703e3b0-604f-11f1-b… | 2026-06-04 19:55 | 6m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| b277b272-604e-11f1-b… | 2026-06-04 19:50 | 5m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 77216f92-604e-11f1-9… | 2026-06-04 19:49 | 5m | Internet/WAN Setup | 1.8/5 | 31.2% | Needs Improvement | -4.8 | 1.56 | 2.81 | 2.50 | 0.00 | N/A | 0.00 | Ownership Gap | ||
| 23d90066-604e-11f1-9… | 2026-06-04 19:46 | 24m | Internet/WAN Setup | 1.8/5 | 48.5% | Needs Improvement | +12.6 | 2.19 | 1.88 | 2.50 | 4.00 | N/A | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| ac6bed0e-604d-11f1-8… | 2026-06-04 19:43 | 9m | Internet/WAN Setup | 3.2/5 | 66.6% | Needs Improvement | +2.6 | 1.25 | 2.81 | 5.00 | 5.00 | 5.00 | 3.93 | Unresolved | ||
| 9d509ae0-604d-11f1-8… | 2026-06-04 19:43 | 39m | Internet/WAN Setup | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 0.94 | 1.88 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| c0a0f7c6-604b-11f1-a… | 2026-06-04 19:29 | 22m | Internet/WAN Setup | 3.3/5 | 81.2% | Developing | +15.2 | 4.06 | 2.19 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 54e8452a-604b-11f1-b… | 2026-06-04 19:26 | 16m | Internet/WAN Setup | 2.8/5 | 45.6% | Needs Improvement | -10.4 | 0.00 | 1.56 | 3.75 | 5.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| f21cb99e-604a-11f1-a… | 2026-06-04 19:24 | 11m | Internet/WAN Setup | 1.8/5 | 82.6% | Developing | +46.6 | 3.12 | 5.00 | 5.00 | 4.00 | N/A | 4.29 | Partial Resolution | ||
| b69ac74e-604a-11f1-9… | 2026-06-04 19:22 | 20m | Internet/WAN Setup | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 633abbd2-6049-11f1-a… | 2026-06-04 19:12 | 19m | Port Forwarding | 2.3/5 | 58.3% | Needs Improvement | +12.3 | 0.94 | 2.81 | 5.00 | 4.00 | N/A | 4.29 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 9836b4ec-6046-11f1-a… | 2026-06-04 18:52 | 18m | Password/Login | 2.8/5 | 81.0% | Developing | +25.1 | 3.44 | 3.44 | 5.00 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (2 garbled) | |
| 8cbbf5aa-6046-11f1-b… | 2026-06-04 18:52 | 37m | Router Setup | 2.6/5 | 37.2% | Needs Improvement | -14.8 | 0.94 | 0.94 | 1.25 | 3.50 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 7a03e2ce-6046-11f1-a… | 2026-06-04 18:52 | 35m | Speed/Performance | 2.8/5 | 45.3% | Needs Improvement | -10.7 | 3.44 | 0.94 | 2.50 | 1.79 | N/A | 1.79 | Successful Resolution | ⚠ Flagged | |
| a4d341a8-6045-11f1-b… | 2026-06-04 18:46 | 5m | General Inquiry | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 1.07 | Unresolved | ⚠ | |
| eb4a96be-6044-11f1-a… | 2026-06-04 18:40 | 6m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 03e85194-6044-11f1-9… | 2026-06-04 18:34 | 11m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.94 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2ae3084e-6043-11f1-b… | 2026-06-04 18:28 | 52m | Internet/WAN Setup | 1.7/5 | 13.1% | Needs Improvement | -20.9 | 1.56 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (3 halluc.) | |
| 256da302-6042-11f1-8… | 2026-06-04 18:21 | 7m | Hardware Fault | 1.1/5 | 19.1% | Needs Improvement | -3.0 | 0.00 | 1.88 | 0.00 | 3.21 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 0975ad76-6041-11f1-b… | 2026-06-04 18:13 | 31m | Speed/Performance | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| 28586e46-6040-11f1-b… | 2026-06-04 18:06 | 37m | Router Setup | 1.4/5 | 100.0% | Meets / Exceeds | +72.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (13 halluc., 1 garbled) | |
| cdf79206-603f-11f1-a… | 2026-06-04 18:04 | 44m | Internet/WAN Setup | 1.4/5 | 56.2% | Needs Improvement | +28.2 | 3.44 | 2.50 | 2.50 | 2.50 | N/A | 2.50 | Successful Resolution | ||
| 3e3e88a4-603f-11f1-a… | 2026-06-04 18:00 | 13m | Feature Question | 1.8/5 | 36.2% | Needs Improvement | +0.2 | 1.56 | 1.56 | 2.50 | 1.50 | 2.50 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 362c5eca-603f-11f1-8… | 2026-06-04 18:00 | 5m | Internet/WAN Setup | 1.1/5 | 15.8% | Needs Improvement | -6.2 | 0.62 | 1.88 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ||
| c7862028-603e-11f1-8… | 2026-06-04 17:56 | 5m | Router Setup | 3.0/5 | 29.0% | Needs Improvement | -31.0 | 0.62 | 1.88 | 3.75 | 0.00 | N/A | 1.79 | Unresolved | ||
| 9f3b0fca-603e-11f1-b… | 2026-06-04 17:55 | 13m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 61ea1b8e-603e-11f1-9… | 2026-06-04 17:54 | 11m | Router Setup | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 0.94 | 1.56 | 2.50 | 3.50 | 5.00 | 0.00 | Unresolved | ⚠ | |
| 372243f4-603e-11f1-a… | 2026-06-04 17:52 | 40m | Password/Login | 1.8/5 | 59.1% | Needs Improvement | +23.1 | 3.44 | 4.06 | 2.50 | 3.00 | 0.00 | 2.86 | Ownership Gap | ⚠ Flagged (3 halluc.) | |
| 8a5da028-603d-11f1-8… | 2026-06-04 17:48 | 140m | Internet/WAN Setup | 2.1/5 | 69.6% | Needs Improvement | +27.6 | 3.12 | 5.00 | 2.50 | 5.00 | N/A | 0.71 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| c19a24e0-603c-11f1-8… | 2026-06-04 17:42 | 7m | Password/Login | 2.8/5 | 4.2% | Needs Improvement | -51.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| a2421e04-603c-11f1-9… | 2026-06-04 17:41 | 9m | Firmware Update | 2.8/5 | 69.6% | Needs Improvement | +13.6 | 4.06 | 3.44 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ||
| 75b8966a-603c-11f1-9… | 2026-06-04 17:40 | 5m | Internet/WAN Setup | 1.8/5 | 19.1% | Needs Improvement | -16.9 | 0.00 | 1.88 | 2.50 | 0.71 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| e4c8302a-603b-11f1-9… | 2026-06-04 17:36 | 21m | Speed/Performance | 2.4/5 | 0.0% | Needs Improvement | -48.0 | 0.94 | 1.88 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| d04c49e4-6039-11f1-b… | 2026-06-04 17:21 | 12m | Printer/Device Setup | 2.8/5 | 34.6% | Needs Improvement | -21.4 | 0.62 | 1.88 | 2.50 | 2.00 | N/A | 3.21 | Unresolved | ||
| 0059bf7a-6037-11f1-b… | 2026-06-04 17:01 | 24m | Router Setup | 2.8/5 | 85.4% | Meets / Exceeds | +29.4 | 4.06 | 4.06 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| c55b0474-6036-11f1-b… | 2026-06-04 16:59 | 11m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 1.25 | 1.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| f341b24e-6035-11f1-b… | 2026-06-04 16:53 | 46m | WiFi Connectivity | 3.3/5 | 95.8% | Meets / Exceeds | +29.8 | 5.00 | 5.00 | 3.75 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| e51bab6c-6034-11f1-b… | 2026-06-04 16:46 | 13m | WiFi Connectivity | 2.7/5 | 33.1% | Needs Improvement | -20.9 | 0.94 | 2.81 | 3.75 | 0.00 | 0.00 | 2.50 | Partial Resolution | ||
| 10b43d30-6034-11f1-a… | 2026-06-04 16:40 | 64m | WiFi Connectivity | 2.9/5 | 86.1% | Meets / Exceeds | +28.1 | 5.00 | 5.00 | 2.50 | 4.29 | N/A | 3.57 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| a7d11810-6033-11f1-b… | 2026-06-04 16:37 | 13m | Internet/WAN Setup | 2.3/5 | 0.0% | Needs Improvement | -46.0 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 garbled) |
| 8d003d6e-6032-11f1-a… | 2026-06-04 16:29 | 7m | Internet/WAN Setup | 3.2/5 | 69.2% | Needs Improvement | +5.2 | 2.19 | 2.81 | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ||
| 3b0f5abc-6032-11f1-b… | 2026-06-04 16:27 | 9m | WiFi Connectivity | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 0.94 | 0.00 | 1.25 | 2.00 | N/A | 0.00 | Ownership Gap | ⚠ | |
| 31bce40c-6032-11f1-9… | 2026-06-04 16:26 | 21m | Speed/Performance | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 189aa20c-6032-11f1-a… | 2026-06-04 16:26 | 5m | WiFi Connectivity | 2.8/5 | 32.5% | Needs Improvement | -23.5 | 0.00 | 1.88 | 3.75 | 3.50 | N/A | 0.00 | Unresolved | ||
| 7bd1eade-6031-11f1-8… | 2026-06-04 16:21 | 9m | Password/Login | 1.6/5 | 4.2% | Needs Improvement | -27.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 6e584312-6031-11f1-b… | 2026-06-04 16:21 | 12m | Speed/Performance | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 388f5e0a-6031-11f1-8… | 2026-06-04 16:19 | 24m | Password/Login | 2.8/5 | 79.4% | Developing | +23.4 | 5.00 | 3.12 | 2.50 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (3 halluc.) | |
| 8d3f6186-602f-11f1-9… | 2026-06-04 16:07 | 12m | Password/Login | 1.8/5 | 56.6% | Needs Improvement | +20.6 | 2.19 | 2.19 | 3.75 | 5.00 | N/A | 1.43 | Partial Resolution | ||
| b3a61e1a-602e-11f1-b… | 2026-06-04 16:01 | 38m | Password/Login | 1.1/5 | 84.5% | Developing | +62.5 | 5.00 | 5.00 | 2.50 | 4.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (8 halluc.) | |
| a090a124-602e-11f1-a… | 2026-06-04 16:01 | 6m | Escalation Request | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | |
| 970db272-602e-11f1-a… | 2026-06-04 16:01 | 57m | Internet/WAN Setup | 2.8/5 | 80.0% | Developing | +24.0 | 5.00 | 3.12 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| 44e73e10-602d-11f1-a… | 2026-06-04 15:51 | 35m | Router Setup | 1.8/5 | 68.8% | Needs Improvement | +32.8 | 3.44 | 3.44 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 4690df7a-602b-11f1-a… | 2026-06-04 15:37 | 9m | Password/Login | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 1.25 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | |
| 08d3701c-602b-11f1-a… | 2026-06-04 15:35 | 11m | Password/Login | 2.8/5 | 19.6% | Needs Improvement | -36.4 | 0.62 | 1.88 | 0.00 | 2.14 | N/A | 0.00 | Unresolved | ||
| fb1b8672-6029-11f1-9… | 2026-06-04 15:28 | 14m | Password/Login | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 1.88 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 54569d36-6029-11f1-8… | 2026-06-04 15:23 | 22m | Printer/Device Setup | 2.0/5 | 81.9% | Developing | +41.9 | 5.00 | 4.06 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 40a71a04-6029-11f1-8… | 2026-06-04 15:22 | 9m | Password/Login | 3.2/5 | 53.3% | Needs Improvement | -10.7 | 2.19 | 1.88 | 3.75 | 2.50 | N/A | 4.29 | Partial Resolution | ||
| 58708a0e-6028-11f1-8… | 2026-06-04 15:16 | 42m | Internet/WAN Setup | 2.0/5 | 47.4% | Needs Improvement | +7.4 | 1.56 | 3.44 | 2.50 | 4.00 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| 9221a14e-6027-11f1-8… | 2026-06-04 15:10 | 40m | Password/Login | 2.8/5 | 33.6% | Needs Improvement | -22.4 | 0.94 | 0.94 | 1.25 | 5.00 | N/A | 1.07 | Unresolved | ⚠ Flagged (4 halluc., 2 garbled) | |
| 6eec8018-6027-11f1-b… | 2026-06-04 15:09 | 65m | WiFi Connectivity | 2.6/5 | 68.8% | Needs Improvement | +16.8 | 2.50 | 4.06 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (11 halluc.) | |
| 493e50a8-6027-11f1-b… | 2026-06-04 15:08 | 13m | WiFi Connectivity | 2.8/5 | 46.0% | Needs Improvement | -10.0 | 1.56 | 0.94 | 3.75 | 4.00 | N/A | 2.50 | Unresolved | ||
| 35f803e6-6026-11f1-8… | 2026-06-04 15:01 | 18m | Password/Login | 2.0/5 | 71.5% | Developing | +31.5 | 4.06 | 3.12 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| 8e4e93ca-6021-11f1-9… | 2026-06-04 14:27 | 27m | Hardware Fault | 2.9/5 | 94.4% | Meets / Exceeds | +36.4 | 4.06 | 5.00 | 5.00 | 5.00 | 5.00 | 5.00 | Appropriate Escalation | ⚠ Flagged (1 halluc.) | |
| 71b01770-6021-11f1-b… | 2026-06-04 14:26 | 16m | Firmware Update | 2.8/5 | 33.8% | Needs Improvement | -22.2 | 0.62 | 0.00 | 2.50 | 2.50 | 5.00 | 2.50 | Unresolved | ||
| f67f008e-6020-11f1-8… | 2026-06-04 14:23 | 7m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| e7698e52-6020-11f1-b… | 2026-06-04 14:23 | 10m | Off-Topic | 1.8/5 | 62.9% | Needs Improvement | +26.9 | 3.12 | 3.12 | 2.50 | 4.00 | 5.00 | 1.07 | Successful Resolution | ⚠ Flagged (2 halluc.) | |
| b9fb9032-6020-11f1-b… | 2026-06-04 14:21 | 6m | Password/Login | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 1.07 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 701d26a2-601f-11f1-8… | 2026-06-04 14:12 | 9m | Password/Login | 2.8/5 | 40.6% | Needs Improvement | -15.4 | 1.56 | 2.81 | 2.50 | 2.50 | 0.00 | 2.50 | Unresolved | ||
| 45cfd828-601e-11f1-a… | 2026-06-04 14:04 | 5m | WiFi Connectivity | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 1.25 | 1.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 20a6f400-601e-11f1-a… | 2026-06-04 14:03 | 10m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 2.19 | 2.50 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | |
| 8232aef4-601d-11f1-b… | 2026-06-04 13:58 | 14m | Password/Login | 1.2/5 | 41.0% | Needs Improvement | +17.0 | 2.19 | 0.94 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ||
| fc1fbd2e-6018-11f1-9… | 2026-06-04 13:26 | 11m | WiFi Connectivity | 1.7/5 | 47.5% | Needs Improvement | +13.5 | 0.94 | 2.19 | 3.75 | 3.57 | N/A | 3.21 | Unresolved | ||
| 682b932c-6018-11f1-9… | 2026-06-04 13:22 | 6m | Access Point Mode | 2.8/5 | 56.5% | Needs Improvement | +0.5 | 2.19 | 2.19 | 2.50 | 5.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 86ac3e7e-6017-11f1-b… | 2026-06-04 13:15 | 33m | Password/Login | 2.8/5 | 93.8% | Meets / Exceeds | +37.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 78979fb4-6016-11f1-8… | 2026-06-04 13:08 | 9m | Speed/Performance | 2.8/5 | 8.3% | Needs Improvement | -47.7 | 0.00 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| f100ed12-6015-11f1-9… | 2026-06-04 13:04 | 110m | WiFi Connectivity | 2.8/5 | 79.8% | Developing | +23.8 | 3.12 | 5.00 | 2.50 | 5.00 | 5.00 | 4.29 | Appropriate Escalation | ⚠ Flagged (6 halluc., 1 garbled) | |
| f05ad8be-6015-11f1-b… | 2026-06-04 13:04 | 9m | Password/Login | 1.7/5 | 34.0% | Needs Improvement | -0.0 | 0.00 | 1.88 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ||
| cbfcb6c2-6015-11f1-9… | 2026-06-04 13:03 | 22m | Internet/WAN Setup | 2.2/5 | 43.7% | Needs Improvement | -0.3 | 1.56 | 2.81 | 2.50 | 4.00 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 040064b8-6013-11f1-9… | 2026-06-04 12:43 | 10m | WiFi Connectivity | 1.3/5 | 44.4% | Needs Improvement | +18.4 | 1.56 | 1.88 | 2.50 | 5.00 | 0.00 | 2.50 | Partial Resolution | ||
| fba88000-600f-11f1-9… | 2026-06-04 12:21 | 14m | Feature Question | 1.1/5 | 33.3% | Needs Improvement | +11.3 | 0.00 | 0.94 | 3.75 | 5.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc., 1 garbled) | |
| b689d0a0-600f-11f1-9… | 2026-06-04 12:20 | 16m | Internet/WAN Setup | 2.8/5 | 48.8% | Needs Improvement | -7.2 | 0.62 | 2.81 | 3.75 | 2.50 | 5.00 | 2.50 | Unresolved | ||
| 5b63700a-600f-11f1-b… | 2026-06-04 12:17 | 13m | Password/Login | 2.6/5 | 54.9% | Needs Improvement | +2.9 | 2.19 | 4.06 | 2.50 | 3.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| e492166c-600d-11f1-a… | 2026-06-04 12:07 | 11m | Router Setup | 2.2/5 | 71.5% | Developing | +27.5 | 2.19 | 4.06 | 5.00 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| ed1146b0-600c-11f1-8… | 2026-06-04 12:00 | 114m | Internet/WAN Setup | 1.6/5 | 67.0% | Needs Improvement | +35.0 | 4.06 | 2.19 | 2.50 | 5.00 | 5.00 | 0.71 | Appropriate Escalation | ⚠ Flagged | |
| d34b07e8-600c-11f1-8… | 2026-06-04 11:59 | 27m | Password/Login | 2.8/5 | 45.4% | Needs Improvement | -10.6 | 1.56 | 1.56 | 2.50 | 4.00 | N/A | 2.86 | Partial Resolution | ⚠ Flagged (1 halluc., 1 garbled) | |
| da6481a6-6009-11f1-a… | 2026-06-04 11:38 | 18m | Password/Login | 1.8/5 | 47.9% | Needs Improvement | +11.9 | 1.56 | 3.44 | 2.50 | 2.50 | N/A | 2.50 | Unresolved | ||
| 442fb178-6000-11f1-8… | 2026-06-04 10:29 | 5m | Feature Question | 2.2/5 | 59.2% | Needs Improvement | +15.2 | 2.50 | 2.50 | 3.75 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 3dbbebbe-5ff5-11f1-8… | 2026-06-04 09:10 | 23m | Internet/WAN Setup | 2.6/5 | 72.2% | Developing | +20.2 | 2.19 | 4.06 | 5.00 | 4.00 | N/A | 4.29 | Unresolved | ||
| 7b1cafae-5ff3-11f1-b… | 2026-06-04 08:57 | 102m | Internet/WAN Setup | 1.8/5 | 75.0% | Developing | +39.0 | 4.06 | 3.12 | 2.50 | 4.00 | 5.00 | 4.29 | Partial Resolution | ⚠ Flagged (2 halluc., 2 garbled) | |
| fc6bcd96-5fea-11f1-b… | 2026-06-04 07:57 | 63m | Internet/WAN Setup | 2.4/5 | 85.9% | Meets / Exceeds | +37.9 | 3.12 | 5.00 | 5.00 | 5.00 | N/A | 4.29 | Unresolved | ||
| 377c4056-5fea-11f1-9… | 2026-06-04 07:51 | 16m | WiFi Connectivity | 2.6/5 | 58.1% | Needs Improvement | +6.1 | 2.19 | 3.44 | 2.50 | 3.57 | 4.00 | 2.50 | Appropriate Escalation | ||
| e527fc9a-5fe0-11f1-9… | 2026-06-04 06:44 | 7m | Internet/WAN Setup | 2.3/5 | 37.3% | Needs Improvement | -8.7 | 0.00 | 0.94 | 3.75 | 5.00 | N/A | 1.79 | Unresolved | ||
| eddc805a-5fda-11f1-a… | 2026-06-04 06:02 | 82m | Internet/WAN Setup | 2.1/5 | 38.4% | Needs Improvement | -3.6 | 1.25 | 0.00 | 1.25 | 4.00 | 4.00 | 3.57 | Unresolved | ||
| 408b8c6c-5fc0-11f1-b… | 2026-06-04 02:51 | 5m | WiFi Connectivity | 3.2/5 | 86.1% | Meets / Exceeds | +22.1 | 5.00 | 5.00 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ||
| 4f340526-5fbd-11f1-b… | 2026-06-04 02:30 | 9m | Password/Login | 1.5/5 | 0.0% | Needs Improvement | -30.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 1639e9a2-5fbd-11f1-b… | 2026-06-04 02:28 | 5m | Escalation Request | 1.8/5 | 57.9% | Needs Improvement | +21.9 | 1.56 | 2.50 | 3.75 | 4.29 | 4.00 | 3.21 | Appropriate Escalation | ||
| d9779310-5fb8-11f1-b… | 2026-06-04 01:58 | 22m | WiFi Connectivity | 1.8/5 | 20.4% | Needs Improvement | -15.6 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 halluc., 1 garbled) | |
| 61a7c148-5fb8-11f1-9… | 2026-06-04 01:54 | 7m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.94 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 577e4336-5fb8-11f1-b… | 2026-06-04 01:54 | 25m | Password/Login | 2.2/5 | 78.6% | Developing | +34.6 | 5.00 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ||
| 7ef347e6-5fb7-11f1-a… | 2026-06-04 01:48 | 12m | Password/Login | 2.8/5 | 72.4% | Developing | +16.4 | 3.44 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| c85f58fc-5fb2-11f1-a… | 2026-06-04 01:14 | 30m | Router Setup | 2.8/5 | 28.0% | Needs Improvement | -28.0 | 0.00 | 1.88 | 0.00 | 3.50 | 5.00 | 0.00 | Unresolved | ||
| 4a522e4e-5fb2-11f1-b… | 2026-06-04 01:11 | 22m | WiFi Connectivity | 2.8/5 | 56.9% | Needs Improvement | +0.9 | 2.19 | 2.81 | 3.75 | 4.00 | N/A | 1.79 | Unresolved | ||
| fd0dabe0-5fb1-11f1-9… | 2026-06-04 01:09 | 8m | Internet/WAN Setup | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 1.88 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| cecddf8a-5fb0-11f1-9… | 2026-06-04 01:00 | 15m | Internet/WAN Setup | 2.9/5 | 68.9% | Needs Improvement | +10.9 | 4.38 | 4.06 | 2.50 | 4.00 | N/A | 0.00 | Successful Resolution | ||
| 62a57d86-5fb0-11f1-b… | 2026-06-04 00:57 | 5m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| e1f1c118-5faf-11f1-b… | 2026-06-04 00:54 | 11m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 8b877d50-5fae-11f1-b… | 2026-06-04 00:44 | 19m | WiFi Connectivity | 1.8/5 | 25.0% | Needs Improvement | -11.0 | 0.62 | 1.88 | 1.25 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| c0dc9a4a-5fad-11f1-8… | 2026-06-04 00:38 | 36m | Router Setup | 2.8/5 | 87.3% | Meets / Exceeds | +31.3 | 5.00 | 3.44 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 2f11e4bc-5fad-11f1-9… | 2026-06-04 00:34 | 21m | Password/Login | 2.9/5 | 58.5% | Needs Improvement | +0.5 | 4.06 | 3.12 | 1.25 | 4.00 | N/A | 0.00 | Successful Resolution | ||
| 24d22f52-5fad-11f1-a… | 2026-06-04 00:34 | 96m | WiFi Connectivity | 2.8/5 | 71.7% | Developing | +15.7 | 4.06 | 4.06 | 2.50 | 4.00 | 4.00 | 1.79 | Successful Resolution | ||
| 8a310bf4-5fab-11f1-b… | 2026-06-04 00:22 | 10m | Password/Login | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| be0decb8-5faa-11f1-9… | 2026-06-04 00:17 | 10m | General Inquiry | 1.8/5 | 19.4% | Needs Improvement | -16.6 | 0.00 | 0.00 | 2.50 | 0.00 | N/A | 5.00 | Unresolved | ⚠ Flagged | |
| 20925ad8-5fa9-11f1-8… | 2026-06-04 00:05 | 6m | Password/Login | 2.7/5 | 23.9% | Needs Improvement | -30.1 | 0.00 | 0.62 | 1.25 | 3.21 | 4.00 | 0.00 | Unresolved | ||
| 750f865e-5fa8-11f1-b… | 2026-06-04 00:00 | 22m | Speed/Performance | 2.9/5 | 48.9% | Needs Improvement | -9.1 | 0.62 | 2.50 | 3.75 | 2.50 | 5.00 | 3.21 | Unresolved | ⚠ Flagged | |
| d7e93c08-5fa7-11f1-8… | 2026-06-03 23:56 | 47m | Internet/WAN Setup | 2.0/5 | 74.3% | Developing | +34.3 | 4.06 | 2.81 | 3.75 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ Flagged (7 halluc.) | |
| 1f25a044-5fa7-11f1-a… | 2026-06-03 23:51 | 21m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | N/A | N/A | N/A | N/A | N/A | N/A | Unresolved | ⚠ Flagged | |
| c5b49aec-5fa6-11f1-b… | 2026-06-03 23:48 | 82m | Router Setup | 1.7/5 | 29.5% | Needs Improvement | -4.5 | 0.94 | 0.94 | 2.50 | 3.21 | N/A | 0.00 | Partial Resolution | ⚠ Flagged (6 halluc.) | |
| a29be45c-5fa6-11f1-b… | 2026-06-03 23:47 | 27m | Password/Login | 2.8/5 | 54.2% | Needs Improvement | -1.8 | 2.19 | 4.06 | 2.50 | 3.50 | N/A | 0.71 | Unresolved | ⚠ Flagged (3 halluc., 1 garbled) | |
| 1cb6931a-5fa5-11f1-9… | 2026-06-03 23:36 | 35m | Hardware Fault | 1.8/5 | 41.7% | Needs Improvement | +5.7 | 0.00 | 2.81 | 3.75 | 5.00 | N/A | 0.00 | Unresolved | ||
| ee625206-5fa4-11f1-b… | 2026-06-03 23:35 | 40m | Router Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.50 | 1.25 | 2.50 | 5.00 | N/A | 2.50 | Successful Resolution | ⚠ | ⚠ Flagged (3 halluc.) |
| ec4eeb3c-5fa4-11f1-9… | 2026-06-03 23:35 | 5m | Unknown | 1.0/5 | 100.0% | Meets / Exceeds | +80.0 | N/A | 5.00 | 5.00 | N/A | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| 79635b86-5fa3-11f1-9… | 2026-06-03 23:25 | 11m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| f45d32ae-5fa2-11f1-8… | 2026-06-03 23:21 | 14m | WiFi Connectivity | 2.8/5 | 28.3% | Needs Improvement | -27.7 | 0.00 | 0.94 | 3.75 | 3.50 | N/A | 0.00 | Unresolved | ||
| a2375e6e-5fa2-11f1-8… | 2026-06-03 23:19 | 10m | Internet/WAN Setup | 1.8/5 | 76.0% | Developing | +40.0 | 3.12 | 5.00 | 3.75 | 4.00 | N/A | 3.21 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 93f05fb4-5fa1-11f1-a… | 2026-06-03 23:11 | 9m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| d27e01b0-5fa0-11f1-8… | 2026-06-03 23:06 | 13m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| 7ec7193a-5fa0-11f1-b… | 2026-06-03 23:03 | 52m | Password/Login | 1.8/5 | 34.7% | Needs Improvement | -1.3 | 1.56 | 1.88 | 2.50 | 1.79 | 0.00 | 2.50 | Unresolved | ⚠ Flagged (7 halluc.) | |
| 71f1b792-5fa0-11f1-9… | 2026-06-03 23:03 | 8m | Router Setup | 2.2/5 | 38.4% | Needs Improvement | -5.6 | 0.00 | 0.00 | 3.75 | 3.57 | 5.00 | 3.21 | Unresolved | ||
| 5c3cec50-5fa0-11f1-b… | 2026-06-03 23:02 | 10m | WiFi Connectivity | 2.8/5 | 38.9% | Needs Improvement | -17.1 | 1.25 | 0.00 | 2.50 | 5.00 | N/A | 2.50 | Unresolved | ||
| f800229e-5f9e-11f1-8… | 2026-06-03 22:52 | 9m | Router Setup | 4.5/5 | 100.0% | Meets / Exceeds | +10.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 7c65085c-5f9e-11f1-a… | 2026-06-03 22:49 | 12m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 287f1c64-5f9e-11f1-8… | 2026-06-03 22:47 | 5m | Off-Topic | 2.0/5 | 27.8% | Needs Improvement | -12.2 | 0.62 | 2.50 | 2.50 | 1.00 | 0.00 | 1.79 | Unresolved | ||
| b50a68f2-5f9c-11f1-8… | 2026-06-03 22:36 | 11m | Internet/WAN Setup | 2.0/5 | 22.9% | Needs Improvement | -17.1 | 1.56 | 2.81 | 0.00 | 0.00 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| 12302442-5f9b-11f1-b… | 2026-06-03 22:25 | 19m | WiFi Connectivity | 2.6/5 | 71.6% | Developing | +19.6 | 4.38 | 5.00 | 2.50 | 3.57 | N/A | 0.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| ff962534-5f9a-11f1-8… | 2026-06-03 22:24 | 96m | WiFi Connectivity | 2.8/5 | 83.5% | Developing | +27.5 | 5.00 | 3.12 | 3.75 | 5.00 | N/A | 3.21 | Successful Resolution | ⚠ Flagged (4 halluc., 1 garbled) | |
| dc85d940-5f9a-11f1-9… | 2026-06-03 22:23 | 8m | Hardware Fault | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 1.25 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| c7cd12ac-5f9a-11f1-b… | 2026-06-03 22:23 | 50m | Router Setup | 2.8/5 | 11.1% | Needs Improvement | -44.9 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (2 garbled) | |
| 9e1576a8-5f99-11f1-9… | 2026-06-03 22:14 | 6m | Internet/WAN Setup | 2.8/5 | 15.8% | Needs Improvement | -40.2 | 0.00 | 0.94 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 275bf708-5f99-11f1-9… | 2026-06-03 22:11 | 14m | WiFi Connectivity | 2.8/5 | 60.2% | Needs Improvement | +4.2 | 1.25 | 2.50 | 3.75 | 5.00 | 5.00 | 3.21 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| fd3d6d9e-5f98-11f1-8… | 2026-06-03 22:10 | 9m | WiFi Connectivity | 3.2/5 | 0.0% | Needs Improvement | -64.0 | 0.00 | 0.00 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 2822ccfa-5f96-11f1-a… | 2026-06-03 21:49 | 18m | Password/Login | 4.0/5 | 97.6% | Meets / Exceeds | +17.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| 8aec8d40-5f95-11f1-b… | 2026-06-03 21:45 | 5m | General Inquiry | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| ad322974-5f94-11f1-b… | 2026-06-03 21:39 | 140m | Router Setup | 2.3/5 | 32.8% | Needs Improvement | -13.2 | 1.56 | 0.94 | 2.50 | 2.86 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (7 halluc., 1 garbled) | |
| 8df730ea-5f94-11f1-b… | 2026-06-03 21:38 | 20m | Password/Login | 1.8/5 | 54.4% | Needs Improvement | +18.4 | 2.19 | 0.94 | 2.50 | 5.00 | 5.00 | 2.50 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 344a9d3a-5f93-11f1-8… | 2026-06-03 21:28 | 9m | Router Setup | 1.1/5 | 29.6% | Needs Improvement | +7.5 | 1.56 | 0.94 | 2.50 | 1.79 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| dc443222-5f92-11f1-8… | 2026-06-03 21:26 | 8m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 2.50 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| b359b828-5f92-11f1-a… | 2026-06-03 21:25 | 8m | VPN | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.94 | 0.00 | 1.00 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 746594a8-5f91-11f1-8… | 2026-06-03 21:16 | 29m | Hardware Fault | 1.8/5 | 66.9% | Needs Improvement | +30.9 | 3.12 | 5.00 | 2.50 | 3.00 | N/A | 2.50 | Unresolved | ||
| a340d0c8-5f8a-11f1-b… | 2026-06-03 20:27 | 106m | Internet/WAN Setup | 1.4/5 | 35.6% | Needs Improvement | +7.6 | 1.56 | 1.56 | 2.50 | 1.79 | N/A | 1.79 | Unresolved | ⚠ Flagged (3 halluc., 3 garbled) | |
| 6e020a6c-5f8a-11f1-a… | 2026-06-03 20:25 | 45m | WiFi Connectivity | 2.6/5 | 39.0% | Needs Improvement | -13.0 | 0.94 | 3.44 | 2.50 | 2.86 | 0.00 | 1.79 | Partial Resolution | ⚠ Flagged (3 halluc.) | |
| 54d0bfee-5f89-11f1-8… | 2026-06-03 20:18 | 5m | VPN | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 163d9e2a-5f87-11f1-b… | 2026-06-03 20:02 | 11m | Password/Login | 2.8/5 | 77.6% | Developing | +21.6 | 3.12 | 4.06 | 3.75 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged | |
| efc0d226-5f86-11f1-b… | 2026-06-03 20:00 | 5m | Router Setup | 2.9/5 | 16.7% | Needs Improvement | -41.3 | 1.25 | 1.88 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 4e5183ae-5f86-11f1-b… | 2026-06-03 19:56 | 6m | Router Setup | 1.6/5 | 63.3% | Needs Improvement | +31.3 | 3.12 | 3.44 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 076dc06a-5f86-11f1-9… | 2026-06-03 19:54 | 8m | Internet/WAN Setup | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 0.00 | 2.81 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| e7e251f8-5f84-11f1-9… | 2026-06-03 19:46 | 34m | WiFi Connectivity | 2.9/5 | 54.1% | Needs Improvement | -3.9 | 2.19 | 3.44 | 2.50 | 2.86 | N/A | 2.86 | Unresolved | ||
| 99535190-5f84-11f1-8… | 2026-06-03 19:44 | 10m | Internet/WAN Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 2.19 | 1.56 | 3.75 | 5.00 | N/A | 5.00 | Unresolved | ⚠ | |
| 4c8ca9d4-5f83-11f1-b… | 2026-06-03 19:34 | 54m | Password/Login | 1.8/5 | 47.2% | Needs Improvement | +11.2 | 2.19 | 1.56 | 2.50 | 4.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| ff967eac-5f82-11f1-a… | 2026-06-03 19:32 | 9m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 2.19 | 1.56 | 2.50 | 5.00 | N/A | 0.00 | Unresolved | ⚠ | |
| da88334a-5f81-11f1-8… | 2026-06-03 19:24 | 18m | Router Setup | 2.6/5 | 91.9% | Meets / Exceeds | +39.9 | 5.00 | 5.00 | 3.75 | 4.29 | N/A | 4.29 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 4b1d44ac-5f81-11f1-b… | 2026-06-03 19:20 | 24m | WiFi Connectivity | 1.6/5 | 8.1% | Needs Improvement | -23.9 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 3dddc848-5f81-11f1-8… | 2026-06-03 19:20 | 37m | Password/Login | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.94 | 0.94 | 2.50 | 1.00 | N/A | 1.79 | Partial Resolution | ⚠ | ⚠ Flagged (1 halluc., 1 garbled) |
| ac93afd8-5f80-11f1-9… | 2026-06-03 19:16 | 18m | Router Setup | 2.8/5 | 43.1% | Needs Improvement | -12.9 | 0.62 | 1.88 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ||
| 649492f6-5f80-11f1-a… | 2026-06-03 19:14 | 7m | Internet/WAN Setup | 2.8/5 | 20.8% | Needs Improvement | -35.2 | 0.00 | 2.81 | 2.50 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) | |
| fa73b12c-5f7f-11f1-8… | 2026-06-03 19:11 | 38m | Router Setup | 3.0/5 | 87.7% | Meets / Exceeds | +27.7 | 5.00 | 3.12 | 5.00 | 5.00 | N/A | 3.21 | Successful Resolution | ||
| dc5b360c-5f7e-11f1-a… | 2026-06-03 19:03 | 6m | Password/Login | 1.2/5 | 0.0% | Needs Improvement | -24.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | |
| 75f5c698-5f7e-11f1-8… | 2026-06-03 19:00 | 9m | Password/Login | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| addd40d2-5f7d-11f1-a… | 2026-06-03 18:54 | 21m | Internet/WAN Setup | 3.4/5 | 71.4% | Developing | +3.4 | 3.44 | 4.06 | 2.50 | 4.00 | 5.00 | 2.50 | Partial Resolution | ⚠ Flagged | |
| 83c21f52-5f7d-11f1-9… | 2026-06-03 18:53 | 13m | Password/Login | 2.2/5 | 72.6% | Developing | +28.6 | 2.19 | 5.00 | 2.50 | 4.00 | 5.00 | 5.00 | Partial Resolution | ||
| 168514bc-5f7d-11f1-b… | 2026-06-03 18:50 | 18m | Password/Login | 3.0/5 | 83.3% | Developing | +23.3 | 3.12 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| c66bc994-5f7c-11f1-b… | 2026-06-03 18:48 | 7m | Router Setup | 2.8/5 | 59.9% | Needs Improvement | +3.9 | 1.25 | 2.50 | 5.00 | 5.00 | N/A | 3.21 | Unresolved | ||
| 148e6f24-5f7c-11f1-a… | 2026-06-03 18:43 | 37m | Internet/WAN Setup | 1.8/5 | 33.6% | Needs Improvement | -2.4 | 2.19 | 1.88 | 0.00 | 3.21 | N/A | 0.00 | Ownership Gap | ⚠ Flagged (1 garbled) | |
| 020659c0-5f7c-11f1-a… | 2026-06-03 18:42 | 19m | WiFi Connectivity | 2.1/5 | 0.0% | Needs Improvement | -42.0 | 0.94 | 0.00 | 1.25 | 2.86 | 5.00 | 0.00 | Ownership Gap | ⚠ | ⚠ Flagged (2 halluc.) |
| c5f5cad8-5f7b-11f1-9… | 2026-06-03 18:41 | 36m | Escalation Request | 2.8/5 | 71.9% | Developing | +15.9 | 2.19 | 3.12 | 3.75 | 5.00 | 5.00 | 5.00 | Appropriate Escalation | ||
| a10395f8-5f7a-11f1-8… | 2026-06-03 18:32 | 16m | Internet/WAN Setup | 2.8/5 | 63.3% | Needs Improvement | +7.3 | 2.19 | 2.81 | 2.50 | 5.00 | 5.00 | 3.21 | Partial Resolution | ||
| 75ca8b5e-5f79-11f1-9… | 2026-06-03 18:24 | 6m | Feature Question | 3.2/5 | 66.2% | Needs Improvement | +2.2 | 2.50 | 1.50 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ||
| 4689e4f4-5f77-11f1-a… | 2026-06-03 18:08 | 18m | Speed/Performance | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| 31c27374-5f77-11f1-9… | 2026-06-03 18:08 | 13m | WiFi Connectivity | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged |
| 09db84be-5f76-11f1-8… | 2026-06-03 18:00 | 12m | Hardware Fault | 1.1/5 | 45.8% | Needs Improvement | +23.8 | 0.94 | 1.88 | 3.75 | 3.00 | N/A | 3.93 | Ownership Gap | ||
| 4f9b6d36-5f74-11f1-8… | 2026-06-03 17:47 | 11m | Password/Login | 2.8/5 | 74.7% | Developing | +18.7 | 4.06 | 4.06 | 2.50 | 4.00 | N/A | 3.57 | Successful Resolution | ||
| ef3e0606-5f73-11f1-8… | 2026-06-03 17:44 | 6m | Router Setup | 1.8/5 | 8.3% | Needs Improvement | -27.7 | 0.62 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| 802af562-5f73-11f1-9… | 2026-06-03 17:41 | 15m | WiFi Connectivity | 2.8/5 | 87.2% | Meets / Exceeds | +31.2 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 3.93 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 15a970f6-5f73-11f1-a… | 2026-06-03 17:38 | 26m | WiFi Connectivity | 2.8/5 | 97.6% | Meets / Exceeds | +41.6 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 3.93 | Successful Resolution | ||
| da4eeea0-5f72-11f1-a… | 2026-06-03 17:37 | 9m | Speed/Performance | 1.1/5 | 28.8% | Needs Improvement | +6.8 | 0.62 | 1.88 | 2.50 | 0.00 | 5.00 | 0.00 | Unresolved | ⚠ Flagged (1 garbled) | |
| 0e1f8024-5f72-11f1-a… | 2026-06-03 17:31 | 26m | WiFi Connectivity | 3.9/5 | 73.8% | Developing | -4.2 | 5.00 | 1.56 | 2.50 | 5.00 | 5.00 | 2.50 | Successful Resolution | ⚠ Flagged (1 garbled) | |
| 9c8ca2de-5f71-11f1-b… | 2026-06-03 17:28 | 14m | Router Setup | 4.3/5 | 100.0% | Meets / Exceeds | +14.0 | 5.00 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| 6f08cf04-5f71-11f1-a… | 2026-06-03 17:27 | 42m | WiFi Connectivity | 2.0/5 | 43.8% | Needs Improvement | +3.8 | 2.19 | 3.12 | 2.50 | 2.86 | 0.00 | 1.07 | Ownership Gap | ⚠ Flagged (2 halluc.) | |
| 801b0318-5f6f-11f1-a… | 2026-06-03 17:13 | 21m | Router Setup | 2.3/5 | 3.3% | Needs Improvement | -42.7 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 865d646a-5f6e-11f1-9… | 2026-06-03 17:06 | 13m | WiFi Connectivity | 3.0/5 | 66.1% | Needs Improvement | +6.1 | 3.12 | 4.06 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ||
| 3b0ae2a8-5f6e-11f1-a… | 2026-06-03 17:04 | 8m | WiFi Connectivity | 2.8/5 | 64.8% | Needs Improvement | +8.8 | 0.94 | 4.06 | 5.00 | 5.00 | N/A | 3.21 | Unresolved | ||
| ca041e72-5f6c-11f1-b… | 2026-06-03 16:53 | 34m | WiFi Connectivity | 1.1/5 | 76.8% | Developing | +54.8 | 3.12 | 5.00 | 3.75 | 4.00 | N/A | 3.57 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 14491646-5f6c-11f1-8… | 2026-06-03 16:48 | 10m | WiFi Connectivity | 1.1/5 | 4.2% | Needs Improvement | -17.8 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ||
| ddc3ef60-5f6b-11f1-9… | 2026-06-03 16:47 | 8m | Router Setup | 1.6/5 | 21.0% | Needs Improvement | -11.0 | 0.00 | 0.62 | 2.50 | 2.50 | N/A | 0.71 | Unresolved | ⚠ Flagged (1 garbled) | |
| 8a3b49c0-5f6a-11f1-a… | 2026-06-03 16:37 | 10m | Hardware Fault | 2.0/5 | 46.7% | Needs Improvement | +6.7 | 0.94 | 2.19 | 3.75 | 5.00 | N/A | 0.71 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 829e86a0-5f6a-11f1-8… | 2026-06-03 16:37 | 6m | Internet/WAN Setup | 2.8/5 | 43.5% | Needs Improvement | -12.5 | 0.00 | 1.88 | 5.00 | 2.00 | 5.00 | 2.50 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 2a9f8aee-5f6a-11f1-a… | 2026-06-03 16:35 | 27m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 0.00 | 0.94 | 0.00 | 2.50 | 5.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 958bec36-5f69-11f1-b… | 2026-06-03 16:30 | 15m | Password/Login | 1.8/5 | 50.6% | Needs Improvement | +14.6 | 1.56 | 0.94 | 2.50 | 5.00 | 5.00 | 2.50 | Partial Resolution | ||
| 2ee931a4-5f65-11f1-8… | 2026-06-03 15:59 | 11m | Internet/WAN Setup | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 1.88 | 5.00 | 2.00 | 5.00 | 2.86 | Unresolved | ⚠ | |
| eccd5642-5f64-11f1-9… | 2026-06-03 15:57 | 30m | Hardware Fault | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 4.06 | 3.12 | 2.50 | 4.29 | N/A | 0.00 | Partial Resolution | ⚠ | ⚠ Flagged (1 halluc.) |
| a14cf510-5f64-11f1-8… | 2026-06-03 15:55 | 40m | Router Setup | 1.4/5 | 81.8% | Developing | +53.8 | 5.00 | 2.19 | 3.75 | 5.00 | N/A | 4.29 | Successful Resolution | ⚠ Flagged | |
| 915eaa5e-5f64-11f1-a… | 2026-06-03 15:54 | 21m | Guest Network | 2.0/5 | 0.0% | Needs Improvement | -40.0 | 0.00 | 0.94 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (5 halluc.) |
| 707210b0-5f64-11f1-b… | 2026-06-03 15:54 | 92m | Internet/WAN Setup | 1.8/5 | 87.5% | Meets / Exceeds | +51.5 | 3.12 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ⚠ Flagged (1 halluc.) | |
| f84c05ce-5f62-11f1-9… | 2026-06-03 15:43 | 7m | Feature Question | 3.9/5 | 89.6% | Meets / Exceeds | +11.6 | 4.06 | 4.06 | 5.00 | 5.00 | N/A | 5.00 | Successful Resolution | ||
| e29dc420-5f61-11f1-8… | 2026-06-03 15:35 | 19m | WiFi Connectivity | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.62 | 1.88 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 3b7f434e-5f61-11f1-b… | 2026-06-03 15:31 | 21m | Internet/WAN Setup | 2.6/5 | 0.0% | Needs Improvement | -52.0 | 0.94 | 0.94 | 2.50 | 0.00 | 0.00 | 1.79 | Unresolved | ⚠ | ⚠ Flagged |
| 82535644-5f60-11f1-8… | 2026-06-03 15:25 | 19m | WiFi Connectivity | 1.8/5 | 61.1% | Needs Improvement | +25.1 | 3.12 | 2.19 | 2.50 | 5.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (2 halluc.) | |
| 5ca55b08-5f5c-11f1-a… | 2026-06-03 14:56 | 9m | WiFi Connectivity | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 1.00 | N/A | 0.00 | Unresolved | ⚠ | |
| 0fa605e6-5f5c-11f1-b… | 2026-06-03 14:54 | 9m | Internet/WAN Setup | 1.6/5 | 0.0% | Needs Improvement | -32.0 | 2.19 | 2.19 | 5.00 | 5.00 | 5.00 | 1.43 | Unresolved | ⚠ | |
| 0050d88c-5f5c-11f1-8… | 2026-06-03 14:53 | 10m | Router Setup | 2.8/5 | 93.8% | Meets / Exceeds | +37.8 | 4.06 | 5.00 | 5.00 | 5.00 | N/A | 5.00 | Partial Resolution | ||
| 99473f30-5f58-11f1-8… | 2026-06-03 14:29 | 19m | Internet/WAN Setup | 1.4/5 | 24.4% | Needs Improvement | -3.6 | 1.56 | 0.94 | 1.25 | 2.50 | 0.00 | 0.00 | Unresolved | ||
| cbb56aca-5f56-11f1-8… | 2026-06-03 14:16 | 11m | WiFi Connectivity | 2.8/5 | 54.3% | Needs Improvement | -1.7 | 3.44 | 0.94 | 2.50 | 4.00 | N/A | 2.50 | Successful Resolution | ||
| f2720462-5f55-11f1-8… | 2026-06-03 14:10 | 72m | Internet/WAN Setup | 1.9/5 | 49.2% | Needs Improvement | +11.2 | 1.56 | 0.94 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged | |
| 39545b92-5f55-11f1-8… | 2026-06-03 14:05 | 16m | Hardware Fault | 2.8/5 | 36.0% | Needs Improvement | -19.9 | 0.94 | 2.81 | 2.50 | 1.50 | N/A | 1.79 | Ownership Gap | ||
| bd14d192-5f54-11f1-9… | 2026-06-03 14:01 | 24m | WiFi Connectivity | 1.4/5 | 46.2% | Needs Improvement | +18.2 | 1.56 | 2.19 | 2.50 | 4.00 | 2.50 | 1.79 | Unresolved | ||
| 696179ce-5f54-11f1-b… | 2026-06-03 13:59 | 69m | WiFi Connectivity | 1.3/5 | 76.5% | Developing | +50.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 52349876-5f54-11f1-9… | 2026-06-03 13:58 | 9m | Hardware Fault | 2.8/5 | 42.0% | Needs Improvement | -14.0 | 1.25 | 2.19 | 2.50 | 3.50 | N/A | 1.79 | Unresolved | ||
| 3d767544-5f54-11f1-8… | 2026-06-03 13:58 | 11m | General Inquiry | 1.8/5 | 100.0% | Meets / Exceeds | +64.0 | N/A | N/A | 5.00 | 5.00 | N/A | N/A | Partial Resolution | ⚠ Flagged | |
| f4b78a46-5f53-11f1-8… | 2026-06-03 13:56 | 6m | Password/Login | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ||
| d57bf650-5f51-11f1-8… | 2026-06-03 13:40 | 11m | Internet/WAN Setup | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 1.25 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | ⚠ Flagged (1 halluc.) |
| 623124a2-5f4e-11f1-8… | 2026-06-03 13:16 | 30m | Password/Login | 2.9/5 | 76.5% | Developing | +18.5 | 4.06 | 5.00 | 2.50 | 4.00 | N/A | 2.50 | Partial Resolution | ⚠ Flagged (6 halluc.) | |
| affaba92-5f4c-11f1-a… | 2026-06-03 13:04 | 7m | Hardware Fault | 2.8/5 | 0.0% | Needs Improvement | -56.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 8723c128-5f4b-11f1-8… | 2026-06-03 12:55 | 6m | Hardware Fault | 1.7/5 | 0.0% | Needs Improvement | -34.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ | |
| b3c4605e-5f49-11f1-8… | 2026-06-03 12:42 | 38m | Hardware Fault | 2.1/5 | 58.0% | Needs Improvement | +15.9 | 2.19 | 2.19 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (2 halluc.) | |
| 7efd9766-5f42-11f1-a… | 2026-06-03 11:51 | 6m | Hardware Fault | 2.5/5 | 34.3% | Needs Improvement | -15.7 | 0.00 | 1.88 | 3.75 | 4.00 | 0.00 | 1.79 | Unresolved | ⚠ Flagged (1 halluc.) | |
| 14d33664-5f3f-11f1-8… | 2026-06-03 11:26 | 19m | WiFi Connectivity | 3.0/5 | 95.2% | Meets / Exceeds | +35.2 | 5.00 | 5.00 | 5.00 | 4.29 | N/A | 3.93 | Successful Resolution | ||
| a4e899ea-5f37-11f1-a… | 2026-06-03 10:33 | 89m | Password/Login | 2.1/5 | 43.6% | Needs Improvement | +1.6 | 0.62 | 0.94 | 2.50 | 5.00 | 5.00 | 1.79 | Appropriate Escalation | ⚠ Flagged (1 halluc., 1 garbled) | |
| 29217db6-5f34-11f1-8… | 2026-06-03 10:08 | 13m | Access Point Mode | 2.8/5 | 29.0% | Needs Improvement | -27.0 | 0.62 | 0.94 | 2.50 | 2.50 | N/A | 1.79 | Unresolved | ⚠ Flagged (2 halluc.) | |
| 05121588-5f26-11f1-a… | 2026-06-03 08:27 | 6m | Account/Billing | 2.8/5 | 54.9% | Needs Improvement | -1.1 | 0.94 | 1.88 | 3.75 | 5.00 | N/A | 5.00 | Partial Resolution | ⚠ Flagged | |
| 476dc3be-5f21-11f1-b… | 2026-06-03 07:53 | 8m | WiFi Connectivity | 1.8/5 | 12.8% | Needs Improvement | -23.2 | 0.94 | 0.00 | 1.25 | 0.00 | N/A | 1.07 | Unresolved | ||
| b786a278-5f1d-11f1-9… | 2026-06-03 07:27 | 45m | Password/Login | 2.2/5 | 38.9% | Needs Improvement | -5.1 | 1.88 | 0.94 | 2.50 | 2.50 | N/A | 2.50 | Partial Resolution | ||
| d7cb4650-5f19-11f1-b… | 2026-06-03 07:00 | 6m | Account/Billing | 1.1/5 | 0.0% | Needs Improvement | -22.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| e99241e6-5f18-11f1-b… | 2026-06-03 06:53 | 8m | Speed/Performance | 1.4/5 | 0.0% | Needs Improvement | -28.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| 9add82d8-5efd-11f1-9… | 2026-06-03 03:37 | 14m | Unknown | 1.8/5 | 0.0% | Needs Improvement | -36.0 | 0.00 | 0.00 | 0.00 | 0.00 | N/A | 0.00 | Unresolved | ⚠ Flagged | |
| ee5e0eec-5ef7-11f1-b… | 2026-06-03 02:57 | 12m | Hardware Fault | 1.0/5 | 0.0% | Needs Improvement | -20.0 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | Unresolved | ⚠ | |
| d7cbe8d0-5ef6-11f1-8… | 2026-06-03 02:49 | 9m | WiFi Connectivity | 2.9/5 | 51.2% | Needs Improvement | -6.8 | 1.25 | 3.12 | 2.50 | 5.00 | N/A | 1.79 | Unresolved | ||
| a2726dbc-5ef1-11f1-9… | 2026-06-03 02:12 | 17m | WiFi Connectivity | 1.9/5 | 0.0% | Needs Improvement | -38.0 | 0.00 | 0.00 | 0.00 | 0.71 | 0.00 | 0.00 | Unresolved | ⚠ | ⚠ Flagged (2 halluc.) |
| adf293de-5ef0-11f1-b… | 2026-06-03 02:05 | 12m | Password/Login | 2.6/5 | 69.9% | Needs Improvement | +17.9 | 2.19 | 2.81 | 5.00 | 5.00 | N/A | 4.29 | Partial Resolution | ⚠ Flagged (1 halluc.) | |
| 5facc7ec-5eed-11f1-a… | 2026-06-03 01:41 | 14m | Internet/WAN Setup | 2.8/5 | 66.0% | Needs Improvement | +10.0 | 2.19 | 3.75 | 3.75 | 5.00 | N/A | 2.50 | Unresolved | ||
| 217a588c-5eec-11f1-b… | 2026-06-03 01:32 | 59m | WiFi Connectivity | 1.8/5 | 90.6% | Meets / Exceeds | +54.6 | 4.06 | 4.06 | 5.00 | 5.00 | 5.00 | 5.00 | Partial Resolution | ⚠ Flagged (1 garbled) | |
| 8794da12-5eeb-11f1-a… | 2026-06-03 01:28 | 29m | WiFi Connectivity | 2.2/5 | 25.1% | Needs Improvement | -18.9 | 0.94 | 1.88 | 2.50 | 1.50 | 0.00 | 0.00 | Unresolved | ⚠ Flagged (4 halluc.) | |
| 6184992a-5eeb-11f1-9… | 2026-06-03 01:27 | 9m | Internet/WAN Setup | 1.3/5 | 0.0% | Needs Improvement | -26.0 | 1.56 | 0.94 | 0.00 | 2.50 | N/A | 0.00 | Unresolved | ⚠ | |
| f689dca2-5eea-11f1-8… | 2026-06-03 01:24 | 41m | WiFi Connectivity | 2.1/5 | 92.7% | Meets / Exceeds | +50.7 | 5.00 | 5.00 | 3.75 | 5.00 | 5.00 | 3.21 | Successful Resolution | ⚠ Flagged (7 halluc.) | |
| 0974a038-5ee9-11f1-b… | 2026-06-03 01:10 | 6m | WiFi Connectivity | 1.3/5 | 22.8% | Needs Improvement | -3.2 | 0.00 | 2.50 | 2.50 | 1.00 | N/A | 0.00 | Unresolved | ⚠ Flagged (1 halluc.) |