V2 Rubric Detail — 00acbba2-709b-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-25 13:37
Duration
80m 8s
Contact
Gregory Stubbs
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Developing

Agent & Case Context

Agent
Charmaigne Awitan
HappyFox Case
#LTS00134753
Support Country
United States
Product Family
RANGE EXTENDERS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Device Reconfiguration
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy3.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution4.06/5
Technical5.00/5
Communication3.75/5
Ownership5.00/5
EscalationN/A
Customer Exp2.50/5
Overall84.0% (+28.0)

V2 Grader Summary

The agent provided technically accurate, logically sequenced troubleshooting using correct tools and maintained ownership throughout a long, complex interaction. While the customer was ultimately able to complete setup and achieve solid green lights on both extenders, the agent did not explicitly verify internet connectivity or successful client device connection, leaving resolution partially confirmed. The interaction demonstrated strong technical competence and persistence, but lacked final validation of success.

V1 Case Analysis

Customer reset RE series extender, completed setup via web UI (extender.linksys.com), device now shows solid green. Paid support session completed.

Troubleshooting Steps
  • Factory reset of extender using paper-clip for 10-15 seconds.
  • Connected to extender’s default Wi-Fi network and accessed the web UI.
  • Ran the setup wizard to join the home Wi-Fi network and set admin credentials.
Key Observations
  • Agent initially provided an incorrect URL (extender.links.com) before correcting to extender.linksys.com (KB-correct).
  • Agent did not verify internet connectivity post-setup, leaving resolution unconfirmed.
  • Agent followed KB-correct reset procedure (10-15 seconds) and setup flow (extender.linksys.com or 192.168.1.1).
Positive Highlights
  • Correctly guided customer through factory reset procedure (10-15 seconds) per KB.
  • Used correct web UI access methods (extender.linksys.com and 192.168.1.1) after initial error.
  • Confirmed extender reached solid-green status, indicating successful configuration per KB LED states.
Agent Errors / Gaps
  • Provided incorrect URL (extender.links.com) at [16:00], which contradicts KB guidance (extender.linksys.com or 192.168.1.1).
  • Did not verify internet connectivity after setup, leaving resolution status unclear per KB post-setup checks.
  • Failed to confirm Wi-Fi band (2.4GHz/5GHz) during setup, which is recommended in KB for optimal performance.

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 85%
Agent guided customer through full setup wizard and observed solid green light, but did not confirm internet connectivity or successful client connection to the extended network.
R2 Met Diagnostic thoroughness conf 90%
Agent performed factory reset, guided connection to extender Wi-Fi, accessed setup page via extender.linksys.com and 192.168.1.1, walked through setup wizard, and repeated steps when needed — all appropriate for extender setup failure.
R3 Met Correct resolution path conf 95%
Agent correctly identified OOW status, offered paid support option, and proceeded with full troubleshooting rather than dismissing the case, aligning with best-effort OOW standard.
Technical Accuracy
T1 Met Technically accurate info conf 80%
Agent identified blinking amber as setup-ready state, confirmed reset was performed, diagnosed connection to default SSID, and used correct setup flow — demonstrating logical progression from symptom to resolution.
T2 Met Appropriate tools / resources used conf 90%
Agent used correct tools: extender.linksys.com, 192.168.1.1, factory reset procedure, and setup wizard — all documented methods for RE series extenders.
T3 Met No misinformation conf 85%
All technical instructions (reset 10–15 sec, connect to Linksys Extender Setup–XXX, use extender.linksys.com or 192.168.1.1, default password 'admin') were factually correct and consistent with KB.
Communication
C1 Met Clear & professional language conf 80%
Agent maintained call control throughout, managed transitions between devices, kept customer engaged despite confusion, and stayed on the line for over 70 minutes to complete troubleshooting.
C2 Partially Met Confirmed understanding conf 75%
Agent adapted by switching from phone to laptop when browser access failed, repeated instructions, and used alternate phrasing — but occasionally used unclear terms like 'Tango alpha BRAVO tab'.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case from start to finish, processed payment, performed all troubleshooting, and did not transfer or abandon the customer.
O2 Met Proactive follow-through conf 85%
Agent gave clear next steps: relocate extender after solid green light, and confirmed both units were set up; closed with offer for further assistance.
O3 Not Applicable Closure confirmation conf 95%
No prior case history referenced; this appears to be first contact for this issue.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 95%
No escalation was performed and none was warranted — issue was resolvable at L1 with appropriate troubleshooting.
E2 Not Applicable Escalation prep & handoff conf 95%
No escalation occurred, so execution is not applicable.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent remained patient and professional despite repeated confusion and long call duration, but did not explicitly acknowledge customer frustration or effort.
X2 Partially Met Tone & rapport conf 75%
Agent adjusted approach by switching devices and rephrasing steps, but maintained a technical tone and did not fully simplify language for less technical user.
X3 Partially Met Overall experience conf 70%
Agent reduced effort by guiding setup directly, but required customer to switch between phone/laptop and re-enter steps multiple times due to UI confusion.
Call Transcript131 turns · 139 lines
Speaker 2
Welcome to Linquis Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linquis.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support option may be available depending on the issue. Hello, thank you for calling Linquis Technical Support. This is Charm, how can I assist you today?
00:00
Speaker 1
I changed my, I changed my, uh, provider and I can't get it reset up back to the way it was because I have no earthly idea how to do it. I've done it, I've tried it over and over again and I can't get there. O. Correct. Yeah, I can. Uh, hold on a second. Okay. Serial number is 1 8 G 1 0 P 0.
01:00
Speaker 2
I see. All right, so you want to set it up again and connect to your new internet service provider modem, correct? I see. All right, so let me assist you with this concern. But before we proceed, can you provide the serial number of this Linksys extender? [silence]
01:00
Speaker 1
NINE B. AS IN BOY'S THREE ONE, SPEC TRUM. It's blinking. I just had to unplug it. Blinking green right now. I got hooked up to the Ethernet cable to my modem, I mean to my router, thinking that would help. But that isn't working either, so it blinks green for a while. And then.
02:00
Speaker 2
Got it here. And also, maintain notice, your internet service provider, sir? Spectrum. And what's the light status of your extender right now? Sorry. Hey.
02:00
Speaker 1
orange blinking orange it's blinking green well I the button there's no button on the router so I pushed the the with paper clip I push the wet you know reset button for 15 seconds now it's blinking orange uh I've done I don't know what else to do honestly so I found an ethernet cable to pick it up but I couldn't do that either
03:00
Speaker 2
solid or a blinking orange. All right. And what troubleshooting have you done so far, sir, with this router? I mean, this extender. [silence] Right. [silence] [silence] Right. [silence] All right, so you pressed the reset button for 10 seconds. When you go to the wifiser, your phone or any
03:00
Speaker 1
uh, yeah. I'm done. Yeah. uh, that's right here. um, it, for some reason, it doesn't connect to it. It says no internet connection. Do you want me to hit it again and see if it works? [silence] Okay. takes a minute. [silence] Yeah, no internet connection. Linksys extender setup- set up dash S as in Frank 05.
04:00
Speaker 2
device can you still see your network name or can you see a extender linksys extender name under the Wi-Fi list are Yes. All right, got it one moment here. Sir. alright. and based on the record here with the serial number that you've provided to me and the model number, this device was already out of warranty last December 8 of [REDACTED_PAYMENT_DIGITS] and for the out of warranty device, sir, I do apologize but I could not provide a free troubleshooting over the phone. however, if you insist, I can provide a one time non-refundable technical support session lasting up to [REDACTED_PAYMENT_DIGITS] minutes but you need to pay $[REDACTED_PAYMENT_DIGITS] for the troubleshooting that we will do. however, sir, if you don't want to proceed with the payment, what I can do here is I could send you by email instead, a step-by-step instruction on how to set it up again. and also, you may consider trying our link here: B. steps to troubleshoot SK devices.
04:00
Speaker 1
Um. I don't mind paying $15, you get it hooked up. I've got another one. I have two extenders, so, what would that be $30? Or do you think thisHuh? For both of them? Okay. Yeah. Yeah, I'll do it. I'll pay it. Yes. [silence]
06:00
Speaker 2
No, sir. It should be $[REDACTED_PAYMENT_DIGITS] Yes, sir. For both of them? Oh, do you... OK, So you want to proceed with the payment, correct? OK. So, sorry, by purchasing the service, you agree to a one-time non-refundable technical support session lasting up to [REDACTED_PAYMENT_DIGITS] minutes. If we are unable to resolve your issue or determine your product is defective, no refund or replacement.
06:00
Speaker 1
Yeah. Yeah, go ahead. Yes, Gregory, stubs S - T - U - B - BS, my email address is G stibbs the number 5 at gmail.com. That's S T U B B S. Yes.
07:00
Speaker 2
tent will be issued and this paid service is for troubleshooting only and does not include any follow-up sessions. Do you agree to this? All right. So before we proceed, sir, kindly provide your first and last name and also your email address for me to create a quick record for you. Got it. And your phone number is three eight six four nine zero eight one two. Is this correct? Thank you so much for the confirmation. Let me create a quick record for you first here before we proceed with the payment and the troubleshooting sir. Please bear with me, give me two to three minutes. [silence]
07:00
Speaker 1
Yes. Okay. do yes. Gregory. G. R. E. G. G. O. R. Y. I. for middle initial and Stubbs SBBS. [REDACTED_PAYMENT_DIGITS] uh expiration is [REDACTED_EXPIRATION_DATE]-[REDACTED_PAYMENT_DIGITS] uh it is [REDACTED_PAYMENT_DIGITS]
10:00
Speaker 2
Got it. And what is the card number? Got it. How about the security code? Got it. And also, sorry, what's the zip code? Got it. Let me process the payment here. Please bear with me.
11:00
Speaker 1
okay. okay.
12:00
Speaker 2
All right. And also, so, I will send you the receipt of this one. So, you have a reference with regards to payment that you've purchased. So, your email address is your first initial for your first name and your last name. 5p@gmail.com. Correct? Got it. Thanks so much.
12:00
Speaker 1
Okay. Right. Well, right now, I've got it hooked up with the ethernet cable to the router, but it's only, it's only five people. It's only six feet away.
13:00
Speaker 2
All right. I already sent you the receipt, sir, so let's proceed with the troubleshooting and I will continue the recording here in my end for the quality control purposes. All right, so since you mentioned, sir, um, that you already pressed the reset button of this extender, correct? and may I know how far it is from the um, router, from the internet source. Hmm. Alright. Thank you so much for the confirmation. And what's the light status now? Is it still blinking green or is it blinking amber?
13:00
Speaker 1
Amber, I can try again. Okay, Linksys extender setup F.0.5 mm. Is that what you want me? Okay. And eventually, once it hooks up, it says No internet connection. Yeah, No internet connection. It's an iPhone. Open my browser. [silence]
14:00
Speaker 2
Alright. And you are connected now to the extender Wi-Fi correct? Yes. Yes please. Alright. Now we let set it up. and may I ask what device you're using right now? Is it a phone? An iPad, a computer or can they open a browser? Yes please.
14:00
Speaker 1
And we're open it because it says no internet connection, okay? What do I need to do?
15:00
Speaker 2
unsure, let's set it up, even though there's no internet connection. Okay, one moment here.
15:00
Speaker 1
Okay, so I have to switch back to my internet. Okay. Okay. So how do I, how do I do it? I mean, there's no way to get on the internet. and I what? Unplug it. Okay. Okay.
16:00
Speaker 2
All right. So, on the address bar, so autom type in extender.links.com. No need, sir. You can set it up without internet connection. I can just just type in extender.links.com Let's check if it will go through. And can you unplug first the Ethernet cable from the router? Unplug the cable from the router? Yes, please.
16:00
Speaker 1
Okay, I unplugged it. So now what do I do? I'll go to I'll go back to my internet to my to my network, but I can't type it in here because I'll have to, where do I. Where do I type it in at? [silence]
17:00
Speaker 2
All right. So did you type in extender.linksys.com on the address bar? No need for you. It should be connected to the extender, sir. Just type that one and let's see what will be the result. So don't connect it back to your network on the address bar, sir.
17:00
Speaker 1
Oh, Phe-Phew. I have to get off the link sys extender setup to do that. I can't there's no there's knowing where to type it in at. Um, I'll go look. Hold on one second.
18:00
Speaker 2
Open a browser and then on the address bar or URL bar type in extender.Linksys.com Do you have any iPads or a computer that we can use? [silence]
18:00
Speaker 1
Okay, I'm still here. Okay. [silence] Okay, I'm still here. Okay. [silence] Okay, I'm still here. Okay.
19:00
Speaker 2
Okay. And what device are you using right now?
19:00
Speaker 1
It's a HP laptop. It's a HP laptop. Hold on a second. Hold on. Hold on a second, please. Okay, so what email address do I need to type in? Linksys, what is your email? It has no Internet connection. So.
20:00
Speaker 2
All right, so yes, can lee connect to the extender yos are the wi-fi ftp-005.00? Are you connected now? Are you connected now to the linksys extender wi-fi name? I'm no, you're starting that, that's why we need to set it up for it to have to to to to to.
20:00
Speaker 1
Okay, Linksys, extender, F05, unsecured network, no internet connection. That's what I have. And that's on my phone. Yeah. I mean, I'll look. I. Oh. for one second, I'm, I'm looking. I don't know where I am, honestly. This is not my laptop.
21:00
Speaker 2
have an internet connection. Mm-hmm. All right, you're connected now. How about on your laptop, sir?
21:00
Speaker 1
No, I'm on my network. There's no, let's see what this is. [silence] I don't know, man. I can't.
22:00
Speaker 2
See available networks or other networks. [silence] All right, how about...
22:00
Speaker 1
I don't really know, um, um, um, on my phone it's probably Chrome. Chrome browser.
23:00
Speaker 2
Go back to your phone, sir, since your phone is already connected to the Linksys extender Wi-Fi. Can you tell me what browser you're using? Are you using a Chrome or a Safari? All rights, so, yes, kindly open a Chrome Browser or a Google Chrome.
23:00
Speaker 1
Okay. Well, I'm sitting here trying to do it. What do I need to do now? There is no address bar. I can't. [silence] Nothing but it won't you
24:00
Speaker 2
No worries regarding that sir. Even though there is no internet connection, we can access the web interface of the extender that's why we need to access that for be able to make this extender online or connect to your modem. alright so on the address bar type in extender.linksys.com. [silence]
24:00
Speaker 1
find an address bar. Maybe it's Safari. I mean, I have no search bar. All I have is linkassignup dash F zero five, no internet connection. There's no search bar. Okay, I'll go to a browser, which I had fried to tell you I had to do before. So I'm on a browser, it's
25:00
Speaker 2
It is where you type in the words. Um, you're using the Chrome, right? There is a small bar or a search bar on top of it. I think you are on the Wi-Fi, still on the Wi-Fi page, sir. Open any browser you have.
25:00
Speaker 1
So what do you want me to do? You want me to to Google, Google and do what? Yep. I see Linksys extender setup FX05 in the selection bar. Do you want me to hit that? Okay, I did it. So what do I need to do? Go to um, https://linksys.com/. Okay. Um, it says the how overview to set up a Linksys range extender with a Linksys extender setup XXXX. default Wi-fi name, plug the extender into an outlet, blah, blah, blah.
26:00
Speaker 2
Yes. Go to Google and then can you type in the extender at Linksys.com on Google? Yes, please. Now, what can you see now on the page?
26:00
Speaker 1
[HUMAN_REVIEW] goes and tells you how to do it. Of course, that's not worked yet. So, and then I'm I'm on the lynksys page. It says setting up your lynksys range extender in access point mode. And there's the instructions there. steps set up extender. Okay. That's lynksys support. Yeah, I've got it right here. Setting up your lynksys range extender, blah blah blah. Okay. Been here before. I knew what? You put I can.
27:00
Speaker 2
All right. Can you. You can tap anything? You can't tap anything on that? You can't tap Setup Extender? Yes. Can you? Can you open a new tab, sir? A new tab.
27:00
Speaker 1
I don't understand what you're saying. I don't understand. I don't know what to tell you. What are you asking me to do? Ask again slowly. Yes. Yes. Okay. Hold on one second. I
28:00
Speaker 2
Tango alpha BRAVO tab. All right. Open a browser and then can you see any search bar, sir, on your browser or on your Chrome or Google? All right. So on the search bar or on the URL bar instead of StandardLinksExtender.com, Can you type in one nine two one six eight dot one dot one?
28:00
Speaker 1
okay on the browser say it one more time okay I typed it in what about it okay it says login admin is that what you want
29:00
Speaker 2
Alright, on the browser, type in 192 168.1.1 and enter.
29:00
Speaker 1
on a new browser. or in this [ silence ] 192-168.1.1 login admin. it's asking me to [ silence ] you can either create an account or you can log in. and then there's another button for admin. and then there's all kinds of IP addresses below [ silence ] I don't know. they're all [ silence ] they all say admin. so what do I need to do?
30:00
Speaker 2
and that page path. Is it, uh, what can you see on the page? Or what is it showing right now? like an admin, and it's asking for you to input a password.
30:00
Speaker 1
no, no. mobile data. i don't know. where do i get data? oh my ggod. you got it. what? what? what about it? It says to access the admin page type 192.168.1.1 and there's a log on button. Do I hit log in or do I just go in my laptop.
31:00
Speaker 2
What? Um, all right, just to confirm, sir, does your phone, uh, the mobile data on your phone is on or off? Yes. All right. Um, can we use your, um, laptop instead, sir? 'Cause we cannot access it on your phone, sir. We cannot access it in your phone, so we need to use your laptop. Um, go to your laptop, sir.
31:00
Speaker 1
Okay. Um I go to the search bar. Okay. There are no available network listed. Uh I'll go. Look. Oh one second. I'm going, I'm looking. Manage Wi-Fi connections. Okay. Uh [silence]
32:00
Speaker 2
I think you are on the result page. so go to your laptop. Please. Go back first on the Wi-Fi settings in your laptop and check available networks. the zero Wi-Fi, is it on or off? All right. so and what are the
32:00
Speaker 1
spectra mobile, Netgear VMD, HP printer, there's a LinkSys extender net. set up, that would [silence] Okay. Okay, I'm gonna hit connect to that network. It says no internet once again. [silence] Okay. [silence]
33:00
Speaker 2
[silence] [silence] [silence] [silence] can select that one? yes connect to that network. [silence] alright no worries go and then since you are now connected go to a browser or open a browser. [silence]
33:00
Speaker 1
- Hold on.
34:00
Speaker 2
Okay, type in again extender. L-linksys.mhm type in again extender.linksys.comm. [silence] Alright enter Alright, so you're on the right page. What can you see now on the page?
34:00
Speaker 1
i accept i accept so it says start setup okay as a wireless how do you want to use your range extender as a wired yes wireless uh then it's looking for and there's my wireless network so will do i do i select my wireless network or do i select something else huh okay password is
35:00
Speaker 2
Mm-hmm. Yes. Yes. selected one. start setup. And follow the uh setup wizard. Yes, do you want to use it? Yes, is it. do you want to use it wired or wireless? Alright. yes. Um you need to select your wireless network, sir. Let's um give what's your network?
35:00
Speaker 1
[silence] it's uh, churning, looking for network Yeah, it's uh, it wouldn't bring it up for some reason. I don't know why. The extender is having trouble connecting to your wireless network. So what do I do now? The extender is having trouble connecting to your wireless network. It says first try rebooting your router, give it a few minutes to boot up and then trial. If that doesn't work, man. [silence]
36:00
Speaker 2
My patient's still looking for a network. [silence] So, did you select your network, sir? Your selection. What does it say? What are the options you see? [silence]
37:00
Speaker 1
Okay, I'll go back. I'm trying to, I'm trying to start over. um, looking for networks, okay? and and it, it doesn't come up on the list. My network does not come up on the list of networks. I have it, my network name is BG40 and it's not showing up on the list.
38:00
Speaker 2
Okay. All right. So when you select the earlier, sorry, it it's asking you if you wanted, um, wireless or wired, right? Um, extender. All right. And then the next step is to choose your network. All right. Oh.
38:00
Speaker 1
So there's NETGEAR, VMB, LG UP, HP printer, spectrum setup 43, spectrum setup B9, and vortex3, I don't know either one of those, but I don't understand what any of these are, it has nothing to do with me. So, it says manually enter network name, which I did, and says it can't connect. So, manually, I'll do the manual again. BE80. And is it a WEP, or is it a no security? Is it a WPA2 personal or WPA2 [silence] huh?
39:00
Speaker 2
All right.
39:00
Speaker 1
Okay. Password, I'll enter that again. We're trying. No. What do you mean, compromise? Yes, I did, customized it, yes. [silence]
40:00
Speaker 2
So when you set up your network, so you customize your Wi-Fi name and password? Customizer, like you change your Wi-Fi name and password?
40:00
Speaker 1
The extender is having trouble connecting to your wireless network. We're back to the same screen. It cannot connect. What do I say? [silence] I don't know.
41:00
Speaker 2
Alright, thank you so much. I'll stay on the line.
42:00
Speaker 1
My router. Uhhh, It's a Wi-Fi 7 router. S, It's provided by Spectrum. I guess the model number is, S, Yes.
45:00
Speaker 2
Hello, sir. Yes, thank you so much for patiently waiting on the land. Sir, if I may ask, can you tell me the what's the model of your router? Yes. Do you have a router? All right. What's the name, sir? Is there any name or a model number?
45:00
Speaker 1
B-E-One-Zie, victor-One-K. it has a set up number and a password number.
46:00
Speaker 2
We'll kick out. One moment here. [silence] And it's working before right this extender that you have it's working before. And when you set it up before this extender, M, did you set it up wireless or wired directly from your router wireless? So can you go to the Wi-Fi settings on the router [silence] and see [silence] can see that you've got a um [silence] two point five and a five GHz um [silence] sorry Wi-Fi network when you try you can tell me on which network um [silence] you are connected with, the two point five or the five. Let me know that. [silence] can you tell please. [silence] I just see that you [silence] what is your [silence] internet you're using right [silence] 1@1. [silence] Yeh, [silence] then the extender should [silence] position itself automatically. [silence] And what is the [silence] what is the software version of [silence] your extender? [silence] So can you open the [silence] on your phone or the computer, open the my TP-link app [silence] go to home or click on the L arrow on the left top side [silence] and it will show you [silence] [silence] the version of the extender let me know that. [silence]
46:00
Speaker 1
Okay. Okay, just one second. the network name is B-G-B-E-A-C-H-Y 40. That's the one we use. and then there's the network, our link scys extender setup dash F 05. Then there's a spectrum mobile secure network, our oven network, our printer network. There's a netgear VMB network, and that's all the networks we have.
47:00
Speaker 2
All right. Uh-huh. I see. Got it.
47:00
Speaker 1
I want to go ahead and go through this, uh thing on the laptop again and make double check what I did.
48:00
Speaker 2
All right, sir. Try to refresh the page.
48:00
Speaker 1
Yeah, I did. And I'm doing this on the LinkedInender thing. And it keeps churning, but it doesn't come up. Um I don't know. So I basically have to start over again. It won't let even let me in now. I just did that. Does not secure won't. Yes. It says it's churning Uh and it says exender.linksys.com not secure. it says not secure exender.linksys.com.
49:00
Speaker 2
Can you close that browser and open again? All right. [silence] [silence] And did you type in the extender.links.ys.com again? [silence] And what is it showing right now?
50:00
Speaker 1
I I don't know. There's no options. it just won't let me in. Okay, hold on a second. You mean on the laptop for the I did. Go to the extender. You mean my my extender. Okay. [silence]
51:00
Speaker 2
all right and what are the options you see all right thank you close the one so let's reset your extender again one last time and then set it up again so kindly um close yeah on the laptop close the browser all right and go to the extender and press the reset button for 10 to 15 seconds yes
51:00
Speaker 1
Okay. Reset button, which is the, where you put the paperclip. Okay. Okay. Okay, doing that now. Okay, I've done it. Now, what do I do? Blinking green.
52:00
Speaker 2
yes, the link is extender all right now? all right, let's wait for about two to three minutes until it's done starting up. Tell me sir once the light of this extender is blinking or range.
52:00
Speaker 1
We'll. Okay, it's blinking orange. Okay, back to the laptop. What do I do now?
53:00
Speaker 2
Alright, so go back to your laptop. [ silence ] Yes, and select again the Linksys extender Wi-Fi. [ silence ] Connect to that Wi-Fi. [ silence ]
53:00
Speaker 1
Okay, I did. Uh, I'm looking now, it's acting like it's connecting. Okay, okay, I'm back to the same page. Except, do I accept them? And move forward, okay, start set up? Okay, wireless range extender? Next. Okay, looking for networks. Uh, the.
54:00
Speaker 2
All right. So it's connected. Yes. Yes, I'd set up. Next, please. Mm-hmm.
54:00
Speaker 1
The range extender is not showing up on the list. Wait a minute, I'm looking for oh, one second. the BT 40 shows up, but the uh, there's no other so it's actually up. It's connecting, it says it's connecting to the network. We'll see. [silence]
55:00
Speaker 2
How about your network? Is it still not showing on the list? [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] All right. So the BG40 is now showing up. [ silence ] All right, select that one. [ silence ] And it's asking you to enter the password. [ silence ] Yes, enter the password. [ silence ]
55:00
Speaker 1
There's a button for I [silence] don't see my Net but it shows [silence] Netgear VMB, LG oven, HP printer, Sectorem set up B9 there's nothing else. [silence] There isn't any. [silence] It says look for more networks or I don't need a second network. [silence] Okay. and it says [silence] wait a minute then. [silence]
56:00
Speaker 2
let's wait. What are the options you see aside from that? Yes, I don't need a second network. [silence]
56:00
Speaker 1
hold on a second. uh, enter your password for hp print, oh, i don't want to enter my password for hp print, uh, let me go back, I'm sorry. Something happened. Oh, Oh, it's not even showing BG 40 now, so i don't know who for more networks, I guess. Um there's netgear LG HP print vortex 3 look for more networks I don't need a second network I don't see my I did and it's um your extended wireless network so there's 2.4 gigahertz XD extended network what's coming up is a 5 gigahertz network it has everything I need on the hidden next yes No no if it's defined it's defined Preferably if I need a preferred network what would you suggest you prefer 5 gigs MC indifference [silence] Regarding interference with my wireless printer or WAX printer there shouldn't be any with a 5 gigahertz compared to a 2.4 gigahertz if you can [silence] [music] For [silence] the good life [silence]
57:00
Speaker 2
When you select earlier, sir, don't want to add more network. Uh, what's the next step it's showing to you. Yeah, select I don't need I don't need second network. Did you select that one? Mhm. All right. All right. So, yes, is there an option for you to do you want to change the WiFi name or the extender name or password? All right. Next.
59:00
Speaker 1
close your record it's um it's telling me too close then there's just write, I don't know what this means. The router's Wi-Fi signal is very strong. You will get better range if you put some space between you and the router. So I'm going to go ahead and connect anyway. Is that alright? Cuz cuz I can move, right? Okay. Create an admin password. What is this for? Okay.
60:00
Speaker 2
if you don't want. Mm-hmm. Yes. Yes. You can move it after we set it up. Uh that's for your um extender password through if you want to access your extender settings then you can use that password.
60:00
Speaker 1
EXT NDER 1 okay enter admin password again enter 1 okay so I'm gonna save it and then I gotta register the product I'm typing email address gstubs5 at@ gmail.com. Okay, I entered that. Registration, password, next. And I got Extender 1. And then I can print it. [silence]
61:00
Speaker 2
What can you see now, sir, on the page? What are the options you see? [silence] Next. Yes. You can take a picture of that one, sir, so that you have a reference. Just in case you want to access your extender settings.
62:00
Speaker 1
okay alright so [ intolerance ] uh I'm trying to print it Okay, now I need to do the second one, ma'am. So this is still blinking orange. Oh, it's solid green. So it's working. Green? Yeah.
63:00
Speaker 2
You know your admin password and also the password of your a MIX cloud. Right. Before mm-hmm. Yes, sir. Go ahead. What's the light color? Solid green. Yeah, it means that it's already connected that you may.
63:00
Speaker 1
60. Yeah, hold on one second, let me get it. Moved it. I'll be right back. [silence] [silence]
64:00
Speaker 2
locate that extender so it's in the area you want to relocate it and yes we can proceed with the next extender
64:00
Speaker 1
[silence] Hello.
65:00
Speaker 2
Yes, sir. I'm still here. Yes, sir.
65:00
Speaker 1
And now that's blinking green. Wait a minute. No, it's solid green. It's solid green. It's the same extension. Oh, now it's blinking. Okay. Yeah, it's blinking green now, so that means that that means it's not hooked up. Ah. [silence] [silence]
66:00
Speaker 2
Okay, let's wait for about two to three minutes until it's done starting up. Uh let's give it a minute, sir. Let's give it a minute or two.
66:00
Speaker 1
still blinking green yeah I don't know why it's taking so long [silence] Okay, yeah, I'll let you know. Okay done. We'll do.
67:00
Speaker 2
Can you press the reset button of that extended, sir? Press and hold it for about 10 to 15 seconds. Uh and tell me, sir, once you are done. All right. Let's wait for about two to three minutes until the light status of that extender will change to blinking amber or blinking orange.
68:00
Speaker 1
Blinking green, uh-huh, oh, now it's blinking amber.
70:00
Speaker 2
Can you tell me now, sir, what's the light status? ... It's still blinking green. Alright, ... OK. So ... just like you did earlier, so connect your laptop to the default Wi-Fi name.
70:00
Speaker 1
Okay Give me just a minute. Okay, this is a different one. It's F 57. [silence]
71:00
Speaker 2
What does this extender do? Yeah, select that one.
71:00
Speaker 1
It says no internet open. So, I don't know what to do with this one. Open a browser. Back to B40. Yeah. Right.
72:00
Speaker 2
Yes, I don't know. Internet.
72:00
Speaker 1
Okay, hit enter. Your connection is not private. Uh, uh-oh. Yeah, I'm doing it now.
73:00
Speaker 2
Then, open the browser and then type in again the extender, um, linksys.com in the browser. Um, linksys.com. Yes, please. All right. Click advanced. [silence] Can you see their advanced? All right. And then proceed to one. [silence]
73:00
Speaker 1
Start setup. Choose that wireless network.
74:00
Speaker 2
Yes. Just like you did earlier, start setup, then select wireless and select your network.
74:00
Speaker 1
Yeah. Yeah, I'm trying to connect to the network now. Okay. Okay. I've got it. So 2.4 or 5.0 gigahertz. So then I'm gonna go to do I do 2.4 G or 5.0 G. I just hit the next. Connect anyway. And then
75:00
Speaker 2
All right. So did you select your network already, sir? All right. You can use any thing you want, sir. You can rename that one, or you can proceed to next.
75:00
Speaker 1
This is extender two. I just hit Next, and I am - it says manage, extender.
76:00
Speaker 2
All right. On what page are you now, sir?
76:00
Speaker 1
and then I'm going to print it, and I'm done. I got a figure. It's, it's green flashing. Green, okay, I forgot how long this takes.
77:00
Speaker 2
All right, so what's the light status now? All right, let's wait for that. I'll just give it a minute or two, sir.
77:00
Speaker 1
Refreshing green. [silence]
78:00
Speaker 2
All right, so what's the night status of the extender, sir? Is it so blinking green? But it is connected already, right? You already set it up. Try to check your laptop, sir, if since you are connected to the extender, see if there is an internet is coming from that extender.
78:00
Speaker 1
[silence] trying. [silence] uh, it's not showing up. All I've got showing up is beachE40. [silence] The, uh, [silence] Oh, now I'm solid green. [silence] Hell no. Thank you though. Appreciate your help. [silence] Continue. Buh-bye.
79:00
Speaker 2
. All right. So now it's solid green. It means you can relocate this one and you're good to go. Is there anything else sir that I could assist you with other than this? All right. Thank you so much also, sir, for your cooperation during the process and have a good one. Bye for now.
79:00