Speaker 1
Yeah. What was it, Joe, wasn't it? Joe Gerald. Okay, Gerald, my name is Bill. And I have a question regarding our Lenexs system. We used to have Lenexs system, one that we bought back in 2019, so that'd be about seven years ago. It was the beLup system, and it had two, I guess, extenders or nodes in addition to the primary one to get through, the signal through our home. And then here not too long ago,
09:00
Speaker 2
Thank you for calling. This is my name is Gerald Eacute. [silence]
09:00
Speaker 1
uh i i think within a uh the past year i can't remember for sure um but at any rate we had a reason that we needed to buy a new system and i don't know if it had to do because spectrum who we have an account with changed their equipment and our Lynksist system didn't work with it or whatever but at any rate we then bought a new Lynksist system and what i'm finding is that in various locations in the house we the signal isn't strong and and loses contact and has to reboot and and so on and i'm wondering but but i noticed that with this current system all we have is the one primary Lynksist node right here next to the router and next to which is furnished by spectrum and then right next to our computer. And I'm wondering, do you make any signal extender nodes that would work with this Linksys system that we currently have? I'm just wondering why I wouldn't have gotten extenders or additional nodes when I purchased this latest one. So I'm kinda kinda confused about the whole thing and I don't know what to do about getting it to work better. Uhm. Let me see here. model. Would that be a serial number? Yeah. 58W10MS1000S.
10:00
Speaker 2
What's the model number? We can start with a serial number as well. So what is the serial number? [silence]
11:00
Speaker 1
one 05638 and then I have something called a max number and I also have something called a password I think okay Well I'm just wondering why in the world I wouldn't have done that when I had extenders before and uh so I'm wondering if if maybe I Maybe I wouldn't have.
12:00
Speaker 2
okay okay got it all right um okay checking that's okay i got the model number it's the mx accu and you're you want to get an extender for this node pause
12:00
Speaker 1
should've gotten some extenders that would that would make the signal go further and better throughout the whole house, wouldn't it? Yeah. I'm just wondering why I didn't do that before. Um, so yeah, do you sell extenders then or additional nodes that we could plug in and have it extend the signal? Okay. Okay. Ooh, yeah. I think it's a MX series 2000, isn't it? [silence]
13:00
Speaker 2
All right, yes. It will. Sure. We do, but let me check in Amazon. In our. Official website, we're not selling routers, as of the moment. But in Amazon, we can look it up. However, I'm not too sure about this model MX6200. I think it's all sold out. But, let me check. Uh, there you go. Uh. Uh. No, it's different.
13:00
Speaker 1
Oh. Oh. did, okay. Did we get the 6200? Ah. Okay. Well, how much are they? You know? Oh. Oh. So would we have to, you mean we'd have to get a new primary model? Oh.
14:00
Speaker 2
This one is $6,200; it's a committed mesh. Yeah, it's one of the latest rockets that we've released right now, but it makes 2,000 will work on that too. So, if you want to use it as extender, you can use the mix 2,000. Well, let me look it up for you. I can't see the price because currently not available. I guess we're going to have to, I think it's all sold out. So, we're going to have to look for another model. No, just additional though, but different model number, not the same model number, MX6200. Although it's better to have the same model number to extend the Wi-Fi coverage.
14:00
Speaker 2
It works better that way. So, but we can try this, that way. So, oh, there's, there is a Atlas Wi-Fi 6 router and the model number is M2000. Current price is $129.99, but this comes with three nodes. So, three extenders for $199. I mean, 100, no, it's $129.99, sorry. For three nodes. For three pack. It's I think discounted, not too sure. Normally it's around $300 for three packs, but this one is $129.99. Yeah. And Amazon that's MX20MS3 then Lynx. Space Lynx. The our brand. [silence]
15:00
Speaker 1
Yeah. Okay, so if we bought those, they would work with this model 6200 primary node that we have, and we would just plug those in. Do they automatically speak the back to the primary and and and hook up themselves or does there's there's something I have to program to get them to to find each other? oh, oh, okay, okay. So the best thing to do then would just be to go to Amazon and and look and see if I can find this one and then order that packet. And uh, and then you just kind of sporadically place them at strategic areas around the house and and the signal goes to them and extends for that particular area and and makes the reception
16:00
Speaker 2
Yeah, we'll have to program them, but you don't have to worry, it comes with three years warranty and free support for three years, so you can call us, we'll help you with that.
16:00
Speaker 1
:sension better. Would that
17:00
Speaker 2
That is correct. Yes. I'm sorry, one more time. Repeat that.
17:00
Speaker 1
a signal is not very strong in that area?
18:00
Speaker 2
Is that only happening when you when you're far from the router or when you're nearby? Well when it when it reboots did it show that the light I mean showing red light or something or it's still solid while? [silence]
18:00
Speaker 1
When I'm on my phone and I have it for instance on Pluto TV, it keeps stopping and for instance one of the things that it does is repeats the words that I just listened to 5 seconds ago, it repeats and sometimes kind of cuts out completely and goes back to the original Pluto TV startup, uh, yellow, uh, you know, the, the startup process. And then uh, and then uh might do that again. Yeah. yeah. Yes, it does it again and again. Did that make any sense to you at all what she was saying? Say that again. say that again. Oh, the light on the Linksys router right now. let me go back upstairs next to the computer and
19:00
Speaker 2
Right. So the lights are still solid white, right? Playing so if that. What what's the light of the lynx, it's rather right now. Is it solid white?
19:00
Speaker 1
computer and and see what it is. I think it's well maybe I was singing it was blue but you might be right. Let me just look here right quick. Well oh yeah I'd say it's a white maybe has a Yeah white. little white dot. the one that we were talking about where there's a problem. that would be about uh 50 ft away. Yes. Yes. Do you think it would be a distance issue? Yeah with walls right. 50 ft. Okay.
20:00
Speaker 2
All right, how far is your television from that router? Yeah, distance with walls. Right? Okay, that makes sense. Yeah, I think it's a distance issue if that's the case 50 feet Right? With walls. Yeah, distance issue. Or we can try to troubleshooting, but I think it's gonna make difference, so...
20:00
Speaker 1
Yeah. Okay. So what I should probably do then is, like you said, just go on Amazon and try to find that particular node that you gave me the model number for and see if I can purchase it and hook them up and see what happens. Two. Well, no, we wouldn't need them upstairs, because the primary is right next to the computer and the router. We'd probably need one up in the front end of the house, one in the middle, and one in the back end.
21:00
Speaker 2
Any difference but we can try but uh just just one quick question How big is your home is it one a story home or two okay and I can you can you can make use of the two extra node to where you want them up there maybe because again in it's three nos so you only need one router then but I don't see any
21:00
Speaker 1
we have a router from, uh, the router is from spectrum. does that matter? oh, okay. we're right now we only have the one. yeah, I'm right at my computer right now. I'm at the, we certainly can, yeah, we, I'm, I'm on the link sys site, is that where you want me to be, or do you want to take control of it? can you take control of it or not? oh, okay. okay.
22:00
Speaker 2
brother here did not bundle. Yes, but the mesh node is also a router. Do you have a computer that we can use? You want to troubleshoot the router or it's not, I mean, we can troubleshoot the router. I know, I'm not going to do remote access to your computer. Instead, I'll just walk you through how you can access the settings and how you can...
22:00
Speaker 1
Oh, sure. William Henning, H-E-N-N-I-N-G. Yeah. Okay. Yes. Okay. Hold on just a second. Okay. Got it. Okay. Yes. 192.168, huh? Okay. My router.local, okay? Do I click on that? Okay, again. Oh, well, it didn't do anything because I didn't hit Enter. You want me to hit Enter? Oh, okay. Uh, Linksys, why am I getting a warning when I try to access my router settings in a browser? Okay, there we go. Yes. Your connection is not private.
23:00
Speaker 2
Sorry, my router.local. No, erase that'my router.local' No, just enter it. OK, yes, press enter. Scroll down and click continue. Okay.
24:00
Speaker 1
And advanced. Proceed to my router. Okay. Let's get you up and running. Download the linksys app for set up. Oh, okay. Okay, sign in. Access router. Looks like a router password. Okay. on just a second. Let me get that. Okay, we're 18 SinceNovember 1st, 2023. [silence]
25:00
Speaker 2
Advance and continue or proceed once. Click the image of the phones. Then enter the router password.
25:00
Speaker 1
okay, sign in, uh, says incorrect password, oh, uh, okay, hang on just a second, A, D, M, I, N. is that all or no, we've updated your password, requirements to be more secure, please create a new, please create a new one, uh, create a new one, okay, now it says create a new admin password and hint,
26:00
Speaker 2
Can you try admin, A-D-M-I-N, in lowercase? no, that's it, enter. all right, click, create a new one,
26:00
Speaker 1
Okay. Um. Can I use that same password that I used before, and then it didn't work or not? Or should I do a new one? That I've been. Huh where does it show the requirements? I'm looking and I don't see that. Oh, okay. Oh, okay, here we go. Yeah, 10 characters. Um, upper and lower cases, one number, one special character. Oh, you know, it didn't have a special character. Okay, I'll I'll do this. Let me see how many.
27:00
Speaker 2
hint is optional, but you can create a hint if you want. You can, but there's a requirement. If that meets the requirement, then you can proceed with that. So, once you type in something, it will show you the requirements for the password. Oh, you have to type in something first, like click the box and then type in your password. Will show you the requirements. [silence]
27:00
Speaker 1
Okay, I got here 1 2 3 4 5 6. Okay. Now I'll hit reset. Let me write that password down before I go any further so I don't forget. Yeah, and let me ask you one other thing, on the on the bottom of the Linksys router that we have, you know, it gives this serial number and Mac's number and a password, so is this password that I've now created changing the password that's shown on the bottom of that router? Brother, is that effectively what I've done? Okay, it's just for me, okay. I gotcha, okay. So, I've hit reset. And now, let's see, I'm waiting. Okay. And see if it's populating. Okay, it is populated with some Linksys Smart Wi-Fi tools. Click on the CA. Okay. Populating. Okay, it populated again. [silence]
28:00
Speaker 2
no you're changing the admin password. it's for you to log into the system settings. not the wi-fi. Um... okay. scroll down all the way to the very bottom. at the bottom, lower, right, corner of the screen, you will see a letter C, A. I- it's small, but you can find it there. C, A. click on that. yes. [silence] without the C. A and then go to the left- hand side.
29:00
Speaker 1
Okay, hang on. Oh, yeah. Wi-Fi under router settings, there's four things. One of them is a Wi-Fi setting. Let me click on that. Okay. Okay. That's where I'm at now. What is the... the security of the 2.4 gigahertz? Okay, it is... let me read it off to you. W-E-P A2 forward slash W-P-A 3.
30:00
Speaker 2
The option Wi-Fi settings. Click that. Yes. Mm-hmm. All right. What is the security mode of the 2.4 GHz and the 5 gigahertz? Yes, please. What is it?
30:00
Speaker 1
that's the same for both. Okay. change it to WPA 2. then what? Mixed personnel. Personal or? Okay. Hang on a second here. Oh, yeah. WPA personal. WPA personal. Okay. security code, I have now changed it on both of them. So, okay, I'm ready for your next directive here. [silence] WPA 2.
31:00
Speaker 2
Okay. Change that to WPA8. Right change that to WPA2 Personal for both 5.4. and 5. And then, do not click Apply yet. Just let me know once you're done. WPA2 Personal for both 5, 4 and 5. No, not mixed personal just WPA2 Personal only. The Wi-Fi okay, the channel of the 5 gigahertz, what is it? [silence]
31:00
Speaker 1
channel is auto on both of them.
32:00
Speaker 2
Change the channel to to 48 48 R yes yes that's the one mmhmm uh change that to 11 And then click apply right uh not channel with the yes not that
32:00
Speaker 1
[silence] Let's see. Uh huh. Uh huh. Uh huh. Well, and the only thing on my screen is you're updating Wi-Fi settings and it says do you wanna continue. [silence] and it gives them for 2.4, 5.0 and 6 gigahertz. [silence] and I'm supposed to click yes or no? Uh huh. [silence] applying changes. Your router is applying changes. The action you did perform may cause devices to temporarily lose connectivity. May take a few minutes. Do I hit okay?
33:00
Speaker 2
Before you click yes, before you click yes, or okay, inform them that you're restarting the router first, maybe they're doing your job or something, I'm not sure. Just to be safe. [silence] Yeah, click yes. [silence] Hm, it okay?
33:00
Speaker 1
When when you had me change these things, does that mean what it did have was incorrect? Or is this just something you're doing to be able to check the system? Oh. Okay, let's see, it clicked out of it and I'm back to Wi-Fi settings now.
34:00
Speaker 2
No, it's just for us to test if it's gonna work on that. Um, settings. Because most of the devices, if that's all old devices, um, or old technology, it's not compatible to this one because this is uh updated router. Okay, all you need to do this time do not purchase the MX 200 that I recommended or suggested. For now. Although there's only 14 left though, but. But yeah, um, you can observe the connection. First, if still the same, you can decide whether you want to purchase that or not.
34:00
Speaker 1
Okay, so for the moment don't do anything and see if the problem continues. If it doesn't, if we don't have a problem anymore, then we don't need to do anything, but if we do have a problem, then I can consider going back to that model number MX2 Omm 3 that you said on Amazon and purchase those and see if that resolves it. Is that basically what you said? Okay. Yeah, yeah. Okay, well I certainly thank you for your help and hopefully this did it, but if not, we'll we'll take the next step at that time. Uh, no, I guess I can just click out of all this Wi-Fi settings and I'm in now.
35:00
Speaker 2
trying to be safe. If that works then maybe you can save money. If not then it's up to you. Alright well I'll take a plan and anything else.
35:00
Speaker 1
I don't have to do anything else. Okay. All right. Thanks a lot for your help. I really appreciate it. You too. Uh huh. Bye-bye.
36:00
Speaker 2
Okay. Yeah, you don't have to do anything else. It's all good. You're very much welcome. You have a good one. Take care. Bye for now. Thank you.
36:00