V2 Rubric Detail — 0217d478-60a0-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-05 05:32
Duration
108m 44s
Contact
Kesh
Issue Type
Router Setup
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Rubie Rosa Levi
HappyFox Case
#LTS00132367
Support Country
Other / Unmapped
Product Family
ROUTERS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Reconfigure
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (13 hallucinated segments, 7 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol1.00/5
Efficiency1.00/5
Overall1.4/5

V2 Rubric Scores

Resolution1.56/5
Technical0.94/5
Communication0.00/5
Ownership5.00/5
Escalation0.00/5
Customer Exp1.07/5
Overall30.3% (+2.3)

V2 Grader Summary

The agent failed to resolve the issue, provided technically inaccurate information, and did not use diagnostic tools or escalate despite prolonged troubleshooting. While ownership was demonstrated through a promised callback, communication was poor and customer effort was unnecessarily high, resulting in an unresolved case with significant gaps in technical and procedural execution.

V1 Case Analysis

Customer unable to access EA8100 admin UI; TP-Link router also present. Agent gave incorrect IP/URL instructions, did not resolve, scheduled callback.

Troubleshooting Steps
  • Asked customer to identify router brand and model (identified EA8100).
  • Instructed to disconnect TP‑Link and ensure laptop is on Linksys SSID.
  • Provided several IP addresses and URLs (192.168.1.1, 192.168.10.1, myrouter.local).
  • Suggested factory reset of the Linksys router.
Key Observations
  • Agent repeatedly gave conflicting IP/URL instructions.
  • No clear verification that the laptop was connected to the Linksys Wi‑Fi before attempting UI access.
  • Model/serial and warranty information were never captured.
  • Call ended with a callback rather than a resolved issue.
Positive Highlights
  • Agent attempted to keep the customer on hold while searching resources.
  • Agent eventually offered to send a link via email and schedule a follow‑up.
Agent Errors / Gaps
  • Failed to collect essential product details (model, serial, warranty).
  • Provided incorrect technical information (wrong IP address, mis‑stated URL format).
  • Did not follow a logical troubleshooting sequence; jumped between steps.
  • Did not confirm outcomes after each action, leading to repeated loops.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 98%
The printer and camera remained non-functional, and the agent did not resolve the core connectivity issue or confirm a working configuration.
R2 Partially Met Diagnostic thoroughness conf 85%
Agent attempted to identify the setup, asked about ports and Wi-Fi names, and initiated a factory reset, but troubleshooting lacked logical flow and failed to isolate the root cause.
R3 Partially Met Correct resolution path conf 80%
Agent continued troubleshooting despite complexity and attempted a factory reset, but did not escalate or recognize when the issue exceeded L1 scope, especially after repeated access failures.
Technical Accuracy
T1 Partially Met Technically accurate info conf 85%
Agent identified symptoms like printer disconnection and Wi-Fi confusion and asked about physical connections, but failed to establish a coherent diagnostic sequence or root cause.
T2 Not Met Appropriate tools / resources used conf 95%
No diagnostic tools (e.g., remote session, log review, or IP verification) were used despite the need to confirm router status and network topology.
T3 Not Met No misinformation conf 95%
Agent incorrectly claimed 'Linksys Smart Wi-Fi service has been discontinued' and used invalid IP addresses like 192.168.10.1 for EA8100, which uses 192.168.1.1 or myrouter.local.
Communication
C1 Not Met Clear & professional language conf 90%
Call featured long silences, repeated and conflicting instructions, and loss of control, especially when the customer reconnected devices without agent confirmation.
C2 Not Met Confirmed understanding conf 90%
Agent used technical terms like 'IP address', 'router settings', and 'reset button' without confirming understanding, and did not simplify for a clearly confused customer.
Customer Ownership
O1 Met Ownership & empathy conf 85%
Agent stayed on the call for over 100 minutes, avoided transfer, and committed to a callback, demonstrating ownership despite lack of resolution.
O2 Met Proactive follow-through conf 95%
Agent clearly stated a callback within 30–45 minutes, confirmed the phone number, and set expectations before disconnecting.
O3 Not Applicable Closure confirmation conf 100%
This was the first contact; no prior case history or handoff occurred.
Escalation Judgment
E1 Not Met Correct escalation decision conf 90%
After 90+ minutes of failed troubleshooting and inability to access the router, the agent did not escalate to a higher support tier despite clear signs of complexity.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation was performed, and none was documented or initiated.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent apologized and acknowledged customer frustration, but tone became repetitive and mechanical, lacking genuine empathy in later stages.
X2 Not Met Tone & rapport conf 90%
Agent repeated the same instructions (e.g., typing myrouter.local) multiple times without adapting to customer confusion or simplifying steps.
X3 Not Met Overall experience conf 90%
Customer had to repeatedly disconnect/reconnect cables, switch Wi-Fi networks, and retry failed steps that could have been avoided with better guidance or tools.
Call Transcript162 turns · 183 lines
Speaker 1
This is Linksys technical support calling this call is recorded for quality assurance please hold as we connect you to a Linksys specialist. Now, hello uh, yes, this is Ruby from Linksys technical support. Am I speaking to Mr. Kish? Ah uh, not really sir. Um, thank you for answering this call back. I it seems that your phone is like too far. I can't hear you clearly. Ah. Yes, real number and model number of the main router. When I mention main router, it's the router that's wired to the Starhub modem. uhfb7. Uh, sir, by the way, is this a Lynkses device? Cause I think this is not a Lynkses model. I need to have the model number
00:00
Speaker 2
unkw now go back and be reached you okay on the number the number is a model is um what HB seven uh H 7 10
02:00
Speaker 1
maybe what's the brand of the router sir no [silence] maybe you're looking on the modem it should be the router do you have a linksys device. A brand linksys. [silence] Oh, the one [silence] answer Nokia, is that the modem? Mm-hmm. [silence] yeah, it should be the brand should be linksys Yeah, what's the brand of the row? Oh then, then you should contact TP link, sir, because this is Linksys technical support that you are calling. Yeah, I uh sir I can hear you but sir [silence] TP link. [silence]
03:00
Speaker 2
The the one which I understood as other is TP link. What's the brand of the router? So, why they didn't give me the the the number the to call linksys. So, what about this? Then there's another one. Okay, there's another one router. I give you the router name. Maybe that's the one which I need to connect now. So, I give you that router contact, yeah? You hold on. Remember the second one which are connected to the printer? Hello? Hello? Okay, I got that. No, the the linksys they connect to my printer is the one. I need to share with you one day. I give you that that the for the contact. That the that is what's modern number the EA eight one zero zero zero two eight two eight two two two.
04:00
Speaker 1
Mhm Yes, sir, but I need to verify, for me to assess, because our troubleshooting is over the phone. So I need to know the setup. This -- the Linksys router is connected to where. No, no, no, so TPLink is a router, right? So this TPLink router is connected to the StarHub modem? Okay, so since this Linksys router is connected to StarHub modem, the TPLink is the main --
06:00
Speaker 2
That's why it's not working. So, initially, they go and change to this router. That's why it's not working. So it must go back to your Linksys. Your service is 2.4 US. [silence] [silence] It's connected to TP link also, connected to TV also, connected to camera. Yeah. [silence]
07:00
Speaker 1
Router
08:00
Speaker 2
Okay. Yep, yep. Okay, okay. But you have to reconfirm with Taha. Because I'm a layman, I am um, I know they installed the modem and the router. I can see that you know that they took out took away the setup box. So I this is the good thing. Cool. Can continue and all that. Would you need another whenever, you know, it starts being a difficult when I know it okay [silence] if if this time would be able to identify that somehow.
08:00
Speaker 1
Uh, no, sorry, uh, uh, I'm really sorry, sir, because, yes, this is Linux technical support. That's why I need to know the setup, because what if we miss something? Uh, that's why you need to check, I will be asking you question, and you need to check everything, because what if we miss something right there, or we do something that you might lose the connection. Yes, sir, sir.
09:00
Speaker 2
what I'm saying is correcting but you want to have a technical confirmation you need to back with starhap see they're you see we are paying we are subscribing starhub they are asking me to talk to you and and I am very worried that if anything goes wrong everybody blame each other but everybody is correct I am wrong you know I I buy a new like I was Army I buy Starhap I pay money I subscribe to pay money but they they pass the buck around and until for one week I could not solve it so that's what I understand um that's what I understand so I uh so how do we proceed Yeah I appreciate that yeah
09:00
Speaker 1
I'm really afraid for that because the Wi-Fi is working. Everything is working only that this TP-Link cannot connect. So I need to know the setup and I'm really sorry for the inconvenience. Also, because Star Hub informed you to contact us. Then you can also contact TP-Link for this one. Okay. So we need to really check sir. You need to really check sir. Yeah. So let's are you in front of the modem when I mentioned modem. Yeah, so that you can understand this much better. modem is the device from Star Hub. That's the source of internet, right? Are you in front of the modem? Yeah. So, okay. That's not it.
10:00
Speaker 2
No, because TPLing is not, it's not what I, I, I I shouldn't be using TPing, but I should connect with you. Okay, no matter who you proceed first. Yes. Yes. Uh, no, I'll go back today.
10:00
Speaker 1
Mmm. Mmm. So, you have a modem. And then the TP-Link router is wired to the modem. okay, on which port on the modem, because modem has four ports, LAN one, LAN two, LAN three, LAN four. So, you need to check if on which, uh-huh. uh-huh. Oh, sorry sir. The Linksys router is connected to the modem's port one, right? Port one. Uh, what do you mean, to the modem. Okay, let, no, okay, so that we will not be confused. So Linksys router, Linksys router is the EA 8100. So EA 8100.
11:00
Speaker 2
Oh, okay. [silence] [silence] I don't know the TP link, I don't know which one, but there's four ports. Port one is for the, uh, connected to to to the link Cise. Port two is to modem. Port three empty. Port four is the power. [silence][silence]If you're not okay, I'm going to [silence] Okay. Okay. [silence] [silence] Yeah, port one. Port two is to the modem. [silence][silence][silence] No, the TP link. [silence] You're talking about which one now? [silence] You're talking about TP link router, right? [silence] [silence] [silence] [silence]
12:00
Speaker 1
oh you can take your time to check. support smarter. [silence] Uh my name is Romita. Mm-hmm. Mm-hmm. [silence] Oh, okay. So your connection is modem, pp link, and link's router. That's
13:00
Speaker 2
[silence] you know I'm going I mean [silence] this [silence] this [silence] this [silence] your [silence] okay um um okay um um sorry how do address you um Ruby um the the USB one two then go one or one port one port the [silence] the the fifth one right the fifth one internet port of Linksys okay connected to the uh uh the top part of the tp-link so [silence]
15:00
Speaker 1
How it's set up? server? loss, a Canon printer a Canon printer or Canon camera
16:00
Speaker 2
x 1 r This one has the run up all here Okay, I got it, so one wire connected to the, the internet connected to the link, the other one is connected to the TV and the third one connected to the camera. Canuff and printer? How? What else is connected via Wi-Fi? Is no, I think, the, the one. I do not know, why you command it to, and there's no wired connection to a printer because it's coming to a TP Link one. What do you know? No, I replace that. Yeah, yeah. I don't know. Let's talk. The, the the the link is, the link is, the, it's connected to TV, TP Link and, and and, the, the camera, and that, it's not working. The camera part is not working. So what? Three. So what's your next question? What calm?
17:00
Speaker 1
Link says Wow. So, so the, the printer. [silence]
19:00
Speaker 2
So the, the, the, the printer is Wi-Fi is connected to lynx system. The Canon sorry, sorry, sorry, sorry, the computer is connected, the computer, the Wi-Fi is connected to lynx system, Lynx system lynx system internet. No camera forget about it. Camera has nothing to do with our problem, it's separate.
19:00
Speaker 1
Okay, now the next question, sir, C - since you have okay. Okay. So I will verify now, there's a - I already know the setup. Since you have a TPLink and you have Linksys router, so the TPLink and the Linksys router has the same Wi-Fi name. Okay. Hmm, okay, it's a really to to avoid
20:00
Speaker 2
No, but uh Canon I do not know what Wi-Fi, hold on. Canon I don't know what Wi-Fi, but I can only know that my computer is showing it's connected to 2.4 gigahertz My computer so it's connected to your Linksys. That's all I know from the computer. And it shows WPA3. No. TP-link okay it's a different different ok it's a different name. different Wi-Fi. Uh you already change. I told you the first first it changed to 5 GHz then came back and
20:00
Speaker 1
[silence]
21:00
Speaker 2
and separated these two and connected my computer to two point four uh hertz of your Linksys um um Wi-Fi name of the TP-Link uh is um the the both got same number but the two point four go extra with SH302728 underscore 2.4G. S H 30 2
21:00
Speaker 1
Seven to eight underscore 2 pin four. Okay. So, so since this the name is 2 Pin Four, so you want to connect the printer, the printer should connect to this WiFi name. And then we need to change the settings to WPA2, correct? Okay. So, we will be using your computer, and your computer should be connected to the 2 pin 4G WiFi name. So, this is your computer, sir. Your computer, so that I will know how to guide you. Your computer, is this a MacBook or a Windows computer? Okay. Windows computer. And this is your personal computer or your work computer? Personal.
22:00
Speaker 2
728. 2.4 G. yeah yep yeah it 's connected it 's connected window 72 Yep
22:00
Speaker 1
okay, So the laptop now is connected to the two pin four. the computer. okay, and then kindly open a browser and no worries, sir. I'll really make sure to do this one slowly so that you can understand me. okay, and we can resolve your concern. so, type this IP address on the web browser. it should be on the web browser. okay? when I say do you I'm sure you know what's the web browser, right? yeah. type one nine two.
23:00
Speaker 2
my personal yeah Go ahead, hang.
23:00
Speaker 1
Full stop point 10 full stop me enter uh-huh uh-huh uh-huh uh-huh uh-huh uh-huh uh-huh let's let's try 10 first 10.1 try it hit on enter let's just try that one first uh-huh uh-huh uh-huh uh-huh uh-huh uh-huh uh-huh uh-huh uh-huh uh-huh uh-huh access router it's asking for access router where did you type the 192 is it on the web browser or on the search bar
24:00
Speaker 2
192.168 x.x 168 10.1 h um but when i check the prom uh it didn't show 10 you know it show me 168.0.1 it didn't show me 10 that's why i got confused um so it asks me for login. Yeah, it goes to router network login. um
24:00
Speaker 1
Uh huh. It should be on the web browser, the long bar on top most of the screen. No, I cannot do that. I don't have options. So what's the IP address that you're seeing earlier. [silence]
25:00
Speaker 2
Wait, wait, wait. yeah, that's the one I did. [New Thought] it immediately goes to um [Long Pause] when I do on a web browser, it just it only gives me all the options. [New Thought] router network then um [難道] you want to share screen okay, I'm going to um [Short Pause] I mean I I can okay um [Pause] it doesn't go to it doesn't allow me to login. [New Thought] it only gives me option. [New Thought] um router network then I have to I have to enter to um [Short Pause] I have to enter for it to go to the um [Pause] when I enter that, it goes to router network and I got option for a login.
25:00
Speaker 1
Maybe you're out a multiple I know, sir, cause you are out to a multiple login. your laptop sir, can you can you connect, the own connected cable to your laptop? It has a land board. Can you wire your computer straight to the links? They subscribe router? Okay, okay looks should be the web browser, that long bar on top. Can I close Chrome close Chrome Kinda close Chrome but yes, try 01. asks maybe there's an IP conflict because this is wired. [silence] to the TPLink router. Let's try. Kindly close Chrome, totally close Chrome. [silence] And then try 192..168 When you open Chrome back, type in 192.168.1.1 I know it should be 192. So it should be 192. 1.1 so one 192.168.1.1.
26:00
Speaker 2
okay. okay know to trigger to. open. uh-huh.
28:00
Speaker 1
that page is not moving okay no need but just make sure it's connected to the 2.4. okay let's try let's try different okay hold on can you type in right there? http it should be all it's smaller close chrome first kindly close chrome
29:00
Speaker 2
nothing happened. [silence] yeah, I can't reach this site. [silence] um, took took too taking too long to respond. [silence] error connection time out. [silence] you want the details? [silence] yeah, okay.
29:00
Speaker 1
hello, sir. and then type in on the web browser again. all small letter HTTP like Holland Thailand Thailand Penang. and then just no S just HTTP colon sign slash forward slash and then my router dot local local L-O-C-a-l local. local. hit hit and enter
30:00
Speaker 2
Okay. Oh, HTTP. SS right? No SS. HTTP. Column sign, double slash. I think. Yeah, yeah, yeah. Okay there. My router. Yeah, my router. Yeah. That one is prompted. Okay. Yeah.
30:00
Speaker 1
what my router local what can you see now did you type in the web browser yeah
31:00
Speaker 2
It, it doesn't provide that, it provides an information on it. My router is a local web, it's a local web address used to access the administrative dashboard or links to the administrative dashboard URLs, all links, and some information. It doesn't, doesn't give you, doesn't give me, um, AI overview, then it doesn't, [silence] it give me a lot of links. Yeah, [silence] [silence]
31:00
Speaker 1
like the two periods
32:00
Speaker 2
maybe just the semi-colon not that we'll need. Okay. yeah, the slash before the HTTP semi-colon got right. semi-colon slash slash my router.local. Yeah, nothing happened. It just AI overview. Like they give you information, that's all. Only the one. No.
32:00
Speaker 1
It will always be separated to 2.4 and the five gigahertz. It's best if you have a laptop with a LAN port, cuz cuz you said you it's already has a 2.4 but we really don't know if you are connected to the we really don't know if you are connected this Wi-Fi name is a Wi-Fi name also of the TP-link router. The best way yeah the best way to access so that we will know really that we are accessing the Linksys router, the Linksys router's Wi-Fi name sir. I'll give you option it's best if you have a computer, a laptop with a LAN port so we can wire it directly to the Linksys router but there's none so the last option we can reset the Linksys router. [silence]
33:00
Speaker 2
Okay, let me check. How do we check this 2.4 gig? How do I check the connection? Yeah, and the other one is, uh,, so how do, how do we check?
33:00
Speaker 1
Reset and then reconfigure so that we will really know if you are connected to the Linksys Wi-Fi and then reset reconfigure it will take time for us to do the troubleshooting. But of course to fix the issue, it's easier if you have a laptop with the laptop so there's no laptop with the LAN port right now. Available uh yes, sir, go ahead and try to check [ silence ] hmm [ silence ]
34:00
Speaker 2
Let me see. I got one laptop. Uh. I see whether I can use that. Okay. I. I. I. I just shared with. You when I go to the network. Internet working on Wi-Fi three.
34:00
Speaker 1
[silence] Okay, sir. Uh, sir. Uh, sir. that's the IP address of the Linksys router. Uh, no, sir. We will not uh, we will not do that. 'Cause it might be that's the TP-Link. about this one, sir. I have a suggestion to you. I, okay, hold on.
35:00
Speaker 2
Wi-Fi the name. Ah, the the the IP, IP address. One nine two one six eight. zero. zero. three. All right, here you go. You give us IPV4 address and the other one is IPV DNS server. DNS server is zero one. IPV address is zero. Okay. okay. [silence]
35:00
Speaker 1
Hi sir thank you for patiently waiting okay yeah cuz I know sir and thank you so much for your patience and cooperation sir I know you already said earlier that you're not a lay man So I have another suggestion to you though maybe it will the Wi Fi will disconnect but this we can just try this can you disconnect the linksys router from the tp link like disconnect the ethernet cable let's disconnect the ethernet cable disconnect it from the internet port of the linksys router [silence] uh-huh uh-huh
36:00
Speaker 2
The wire or the Wi-Fi? Okay, I do that. Okay, I do it now. I don't touch the TP link. I'm just-
36:00
Speaker 1
Yeah, from the internet port of the Linksys router. Okay, but make sure the Linksys router is powered on. Okay. Okay. So, close all the browser, close Chrome. Oh, you mean the Linksys router is not on? [silence] No lights on the Linksys router.
37:00
Speaker 2
Yeah, I'm taking out the wire now.
37:00
Speaker 1
Oh, maybe that's the reason it's not working because the linkus router is not on. Yeah, yeah, sir. There should be a power supply. The router should be plugged into a power source. It should be working.
38:00
Speaker 2
Yeah. Maybe, maybe, hold on, hold on. Because, you see, I told you we got three wire, right? Three wire with camera, one with TV, and other one with TP- link. So there's- there must be a power supply, right? There is nobody. You hold on, hold on. Right. Wow. [music] Ooh. [music] [laughter] [music] [laughter] I'm just joking. Okay. I like that. I'm getting weird vibes, my life, me and something here with me. Everything. Everything is okay. Everything is okay. I won't see you. I'll probably get my. Online wives, right? Great. They're moving everywhere. There cannot be straight from your plate. Right, um. This is one of the institutes that opens, uh, classes. Right, um. What it does is they give you yes or no answers. Okay.
38:00
Speaker 1
Ah, sir, One way to find ah, but is the linksys router, is there a power adapter connected to the linksys router? Oh, let me verify. So for the whole time, you are not aware that the router is not on, you are not aware that there's no power supply, there's on the router. Ah., so it means her that the whole time, the reason why you cannot connect your printer to the linksys router because the linksys router is not working, it's not plugged into a power supply. So, we need to reconfigure, we can try to re-plug
43:00
Speaker 2
And, uh, only now I put in. one. one. But, no, but if that's the case, but how can I get the Internet? If it's not working, how can I get the Internet? one. one. one. one. one. one. one. one. one. one.
43:00
Speaker 1
So, right now the router is plugged into a power source. Yeah, can you confirm, um, Is your um, like light on? Okay, um, Is it has a light? Um, uh, um, uh, Any light? Because, uh, because, again, Sir, you have a TP-link router. It could be that the Wi-Fi is from the TP-link. uh, it could be that the connection, it could mean that the connection is from the TP-link. So from my end, you have router, Linksys router, so, the first thing you have to do is, of course, if it's not turning it on, the first thing is you have to turn it on. Uh, uh, you have to press the power button. Okay, but why I'm telling you this because if the router is not power up, then I can't see any lights. So, meaning.
44:00
Speaker 2
You can pull up. Things are all in order. Everybody sits. Your hand's sick now, doesn't it? for your nails. Swain, don't do this. when the mail and now this. Okay, now let's go to back to the to computer to check. Only now the internet is working. Let me see the connection now. Oh. [silence]
44:00
Speaker 1
The whole time it was not working, because it was not plugged into a power source. So on the Linksys router, sir, on top, you can see the logo, Linksys. Is it blinking? Is it stable? Yes, because you just, this is the first time you're plugging in the router to a power supply. So at the back of the Linksys router, there's this disconnected from the TP Link, right? Yeah, of course. We were not we are not touching the TP Link router. But did you, did you disconnect the Ethernet cable from the internet port?
45:00
Speaker 2
now now internet is uh working let me see yeah the uh internet now only got light now now the internet wire the wire was there now the wire got light just now don't have light the um keep peeling i never touch
45:00
Speaker 1
[silence] the Linksys router. [silence] cuz I asked you earlier to disconnect the Linksys router from the TP-Link. [silence] So you like remove the Ethernet cable. [silence] The wire, the wire, the Ethernet cable. [silence] Okay. [silence] Okay. I just do not remove it first. [silence] Do not remove it first. [silence] Oh, okay. Okay. [silence]
46:00
Speaker 2
So, sorry, sorry, repeat your question again. You are talking about wire or Wi-Fi? Oh no, the physical cable. Oh, okay, okay, I remove it. Okay, I just remove it from the, remove it from the, uh, from the link, right? Yeah, remove. Yeah, the uh, from the, from the uh, uh, a TP link. Okay, I removed already I put back I removed from tp link so I put it back okay I am connected. the
46:00
Speaker 1
[silence]
47:00
Speaker 2
The TV part is on the one connected to your one, uh, internet. So, um, Yeah. I think you're already right, Shannon. I No, I never do anything. Let me check whether TV's um, working. TV is working. One by one. Just now, I see the TP-link is connected to the modem. And another wire from link is connected to TV.
47:00
Speaker 1
but your TV you said is wired to the Linksys router mm-hmm okay sir okay okay yes sir that That's why. Everything is working because TP-Link is working right now. Your computer is connected to the TP-Link Wi-Fi now. The router is disconnected. Linksys router is disconnected. So it means the Linksys router is not working. All the device are connected to the TP-Link. That's why it's working. You are using the Wi-Fi of the TP-Link. Okay. Can you check on the Wi-Fi settings on your laptop if the 2.4 and the 5 GHz Wi-Fi are showing on your laptop? [silence]
48:00
Speaker 2
Okay, now, now I try to connect the, okay, the, when I disconnect the 2.4, automatically the, the TP-Link connected already on its own. Okay, so you understand in my computer when I go and see my,
49:00
Speaker 1
to the 5 gigahertz uh, yes sir uh, yes sir, but then we need to really make sure that you are connected to the Linksys router uh, that's the concern now okay, to verify to verify the Linksys router is disconnected from the TP-Link, right? hello sir no, you said you'll I know. No, no. The Linksys router is already disconnected. You removed the Ethernet cable from the Linksys router, and it's now connected.
50:00
Speaker 2
Wi-Fi. My 2.4, I disconnect, right? So the the the one, the other one connected automatically. So so now what we need to do is where maybe I suggest we check it's still in WPA 1 or WPA 2 or WPA 3. We check once more, okay? Yeah. Let me check whether it's connected. Um, no, if the W if it change to W.
50:00
Speaker 1
Okay from the Internet port the Ethernet port the cable the cable is removed take out remove the Ethernet cable okay okay open Chrome again on your computer on your computer open Chrome and then type in 192.168.10.1
51:00
Speaker 2
You asked me to fix back again. Now everything is normal. What do you want me to do? Because you asked me to take out then put back. Take out, now you want me to take out or not, the internet? You only ah take out. Huh? Okay, okay. So, I'm taking out the cable from the link sys, huh? I'm taking out the internet cable from the link sys, okay? Correct, huh? Okay, done. Okay, I'm now in my computer. I, I, uh, I need to connect back to the other cable. No.
51:00
Speaker 1
What do you mean to connect back to where do not connect your laptop to the tp-link wi-fi? Uh, that's why now you, you are already connected to the 2.4 earlier, sir, even if it's not connected right now, you can always access the settings. So just type in, on the web browser. Let's try. Yes. What the sir, we
52:00
Speaker 2
if cannot connect then how can I get um uh I canton get any any any um then which which Wi-Fi should I use so don't I anyone in it um I made list I got two connection Wi-Fi one is the um 2.5 and one without the normal one the default one so should I connect get connector don't connect anything
52:00
Speaker 1
default. what do you mean default what is the name of that default Wi-Fi [silence] just on the 2.4 [silence] [silence] yes on the 2.4 [silence] [silence] on Chrome it should be on the web browser 192.168.10.1 [silence] [silence] [silence] [silence] what can you see on the screen
53:00
Speaker 2
uh, sH302728, there's no underscore, there's no 2.4 t. Only sH30 uh, one is with underscore 2.4 and the other one don't have, uh no no underscore. So, I connect to the 2.4, Okay, now I want to, uh, what do I type? Nothing happened. [silence]
53:00
Speaker 1
Okay, sir. Because maybe you are still connected to the TP link Wi-Fi. So, how about this one? Because it will really take us time here to resolve this one. If you are always connected to the TP link. So, how about this one? Let's reset the Linksys router while it's disconnected from the TP link. At the back of the Linksys router, the whole time that we are doing the troubleshooting it will be on the Linksys router only. Okay. It's okay. Just remove
54:00
Speaker 2
I mean, nothing happened, just, um, just showing all the, link related to the 192.168 router network. No, no, nothing, nothing very specific. I mean, Okay, yeah. But you asked me to remove the internet, why you already, Ma?
54:00
Speaker 1
it just disconnect uh the back of the linksys router look for the reset button uh the red button at the back uh red button reset reset yeah you can use a pen uh correct uh
55:00
Speaker 2
Okay. Okay. already this earlier also disconnected internet out there. now links these the internet wire connected disconnected. what else? they may not use also its a green button. okay? That is Oh, so I must poke them inside. so I must poke
55:00
Speaker 1
Let me let me know once you start to reset so I can run the timer. Let's do hard reset for one minute. yes, sir. Hello. Hello, sir.
56:00
Speaker 2
dzięki
56:00
Speaker 1
ah, hello, sorry. Okay, I will set the timer. One minute. So you need to press and hold the reset button continuously. I'm running the timer. Observe, sir. Once you set, check the light on the router if it's blinking or if it's off. the light on the router. Okay. Okay. Guys, yes. Check the lights if there's a light blinking on the router. uh, the LinSys logo. Is it blinking? Uh, hello, sir? What lights on the router that's blinking right now?
57:00
Speaker 2
Yeah, I already pressed that, but I don't know whether I pressed hard enough or not. [sound of button press] Yeah. Uh hmm. Yeah. OK. I'm pressing it already. Hhm. Yeah. And there's no cable on the Internet. The remaining three cable is there. You should be. Uh hmm. [sound of button press] [sound of button press] [silence]
57:00
Speaker 1
I mean, observe the router, okay, can you let go, release the reset button, kindly release. Okay, check, and then check on top, on top of the linksys router you can see the name, Linksys, check if there's a light on the route, on that Linksys logo. Okay. Mhm, correct. Okay, let's just wait for a while. Now, the default WiFi name of the router is
58:00
Speaker 2
The 1st near the second, the yellow color blinking this. The one connected to the TV. Okay. I released it. Yeah. Read it. Yeah. Yes. Blinking. I, it gave me the model, model. And also, Model number. Okay, it's blinking. So what, what should I do? [silence] [silence] Turn off and on. And forth. Yellow light on. And this is the satellite top. [silence] Is this from the back of the satellite? Yes. So, light in front of the top, like here. Okay. Yes. Blinking light here. Okay. [silence] And then? Then again there will be another one light on the, on the bedside. Yeah.
58:00
Speaker 1
OK, is Linksys05987? Can you check on your laptop, check on the [silence] Wi-Fi list. So you see Linksys05987. [silence] Okay. Connect your laptop to Linksys05987. Once you connect, it will ask for a password. The password, sir, is at the bottom of the Linksys router, the default password. Okay? Connect your laptop to that Wi-Fi name. The password is the password at the [silence] bottom.
59:00
Speaker 2
yeah there is I have I I saw that that's the third one okay let me check um yeah zero five nine eight seven yeah okay I know about that I have it okay
59:00
Speaker 1
Okay. Okay. Okay. And sir, while you're inputting the password, let me just put this call on hold to check on my resources. I'll get back to you, sir. Wait for me, okay? Okay, sir, I'll get back to you. Thank you.
60:00
Speaker 2
Maybe, if
61:00
Speaker 1
Hi, sir. Thank you for patiently waiting. Hello, sir. Oh wow. Uh huh. Uh huh. Uh huh. Oh so you wire the Linksys router back to the TP-Link router.
63:00
Speaker 2
okay, i got good news. I got good news. I the first the the the internet, there's no internet to connect the 05 the the that that the links I have no internet to connect. So, I go and put back the internet wire, uh wire for connection. So, I get back the internet. So, the internet is working under uh links. I 05 something. Then I go and check the WPA. it's already changed to WPA2. Okay.
63:00
Speaker 1
Oh yes, sir. So you, so you disconnect the cable again, the ethernet cable. it's the ah, yes, sir, because it um, uh, so yeah, because it's disconnected mm-hmm, okay, okay. uh, sir, I am not trained to troubleshoot a camera. I don't know, maybe uh it will not work. I'm not trained for the camera. I'm [ silence ].
64:00
Speaker 2
not a ping to the linksys from the TP link yeah yeah uh connected because there's the the the the linksys doesn't work because you either you can show but it doesn't doesn't it doesn't work so I go and connect it back to the so I checked the information so let me check now the printer now yeah printer um okay maybe I'm before that um this is the reason my camera not working can you help me to reset the camera please okay you try I mean can you help me a bit because I've been down for a month already this is nothing to do with the TV or anything
64:00
Speaker 1
Uh. Uh, what do you mean, sir? What do you mean that I will troubleshoot the camera? I really don't have to troubleshoot the camera but the linksys router only. Huh? Uh, so how about this one? Let's settle on the linksys router first. So you already reconnect the router, the linksys router to the TP Link. Okay? Uh, check your laptop if it's still connected to the link 05987. Is it work? Sir, let's confirm first. Yeah. Yeah, but is it working while your laptop is connected to link 059? It should be always connected to that Wi-Fi name. Can you on your computer?
65:00
Speaker 2
but I think because the power I think but and we do another pass first are only are camera is working on
65:00
Speaker 1
Can you try to access any website or any browser? I really want to know if it's working. Okay. Try to access any browser, any website cuz let's make sure that the Linksys router is working. Okay. Sir, sir, hold on. So, it's working. Before you do anything on the router, please let me know, please inform me cuz I really don't know where you are right now. So you so while on the 05987, you can access your Gmail, [silence].
66:00
Speaker 2
Well, my, my, uh, what's that? What's working? My website working. My Gmail working. [ silence ]
66:00
Speaker 1
Okay, so you are on your screen, So, on your, on your computer screen you can see the links says Smart WiFi, and then you agree to the terms right now, uh huh, and what screen are you right on now, sir? I'm not on the Gmail, please not on the G mail, sir. Okay, sir, can you open Chrome? Open, you said uh, we're really on a, we're really like going uh, different pages now, sir. So, uh, let me ask first. You said you agree to the terms and conditions on the link says Smart. What's
67:00
Speaker 2
Yeah. Yeah, I already agreed to the terms. Now, I'm looking at the one. Gmail, huh? Now, what do you want me to do? I already checked. Okay. Open the Chrome. Okay, I opened the Chrome already.
67:00
Speaker 1
okay are you routed after you agree to the terms and conditions sir okay close all the brows close everything first close the browser that you open close everything and then open Chrome okay chrome is open already sir and then type 192.168.10.1 what sir [ silence ] what can you see on this screen
68:00
Speaker 2
Yeah.
68:00
Speaker 1
but did you type, hm,
69:00
Speaker 2
um the screen doesn't go to a new new uh site it's just giving me all the options on like router network like just now it never go me it never give me another uh 192.168.1.1 yeah under search web browser okay okay I open it now yeah yeah I got it I got it I got it your router is not successfully set up it's showing your your router press okay follow this tab press and hold the red button
69:00
Speaker 1
I don't know. Uh um. please we already done resetting the router. okay. Uh okay. close. Mhm. uh um so how about this one? I will send you a link through your email address. Okay? And just click on the link and then you follow. So just give me a minute. [silence] So wait first. [silence] Stay on the line. [silence] Okay hold on. [silence] Let me just send you the link. [silence]
70:00
Speaker 2
button on the back of your router for 10 seconds let me do that during the reset the router will restart but you never give me the next option your router was not successfully set up close which one yeah. okay so you say next no I got this linking Linksys Smart Wi-Fi service have been discontinued. [silence]
70:00
Speaker 1
Okay can you try say or let's just try, can you close chrome, close chrome. Hello sir, close chrome and then on the web open chrome open chrome again and then type http:// http, Holland, Thailand, Penang and then colon, colon sign, like the period, there's two period, one period above, one period down, forward, forward, forward, forward slash. My, router, dot, local. My, router, dot, local. My, router, my, router, so it's M-Y-R-O-U-T-E-R dot, local, my, router, dot, local. It should be forward, forward, forward, forward, forward slash my, router, dot, local.
71:00
Speaker 2
Yes. Uh huh. 19212. My local. Yeah, yeah, I know I know I know I know can repeat HTTP semi colon. uh double slash my router
72:00
Speaker 1
H and then hit on enter. What can you see on the screen? please let me see. Okay, yeah. Click here.
73:00
Speaker 2
Yeah. Okay. Nothing happened. Okay. Then, your router was not okay. Then I say, um, yeah, this is the one I got just now. So, number one, okay, here, Linksis smart Wi-Fi setup, the your router was not successfully set up. Follow these steps. Press and hold for 10 seconds during reset, router restart, three reconnect, four when finished, click here. Should I click here now? Okay, um, Lynxys smart Wi-Fi service has been discontinued. So, I got three: Cobb service and web interface, Linksys app.
73:00
Speaker 1
okay hold on okay so sir I will just be sending you a link right now so just give me a minute or okay close the Chrome sorry do you have a different browser right there you have Microsoft okay open micro okay okay let's try Microsoft let's try Microsoft it should be call on the two periods so http: forward slash forward slash my router that local mm-hmm
74:00
Speaker 2
. . . . . . . . . . . . . yes well Microsoft I got copy laptop or Microsoft huh http:// [silence] yeah [silence] am I [silence] I [silence] [silence] [silence] [silence] [silence] [silence] at all [silence] [silence]
74:00
Speaker 1
http colon sign forward slash forward slash my router.local what can you see on the screen and what can you see on the screen? what? okay sir
75:00
Speaker 2
13 same so I got uh the blue line I got thri click here number four click here or link support or detail so so number one is like see your auto not surder and that follow this step one press and whole 10 second during reset Rau Theatre will rest out we wait until the power light is solu number.
75:00
Speaker 1
[silence] ah okay can you try to click here and then okay okay sir can you disconnect the linksys router from the tp-link disconnect the ethernet cable from the internet port of the router [silence] from the linksys router only okay [silence] the whole time sir that we are doing the troubleshooting the router is disconnected from the tp-link [silence] okay check if your laptop is still connected on linksys05987 make sure it's connected on that name
76:00
Speaker 2
[silence]
76:00
Speaker 1
check the laptop is connected to Linksys 05987 okay I will not access any website, any website. Because it will not work. Okay. So to confirm the Linksys router is disconnected from the TP link. And then open Microsoft. It's okay. Okay. Okay. Sir. Because we are only accessing the Linksys router. Open Microsoft again. and then type 888
77:00
Speaker 2
Okay, I'm going to disconnect first and then connect again, or should I do uh uh? It's connected but should I uh disconnect and connect back? It's connected, but um it's still connected. Let me see, I uh open another website and check. Okay. Yeah, but but there's no internet now. The internet died already. Okay. Okay. Okay, open Microsoft, yes. And you can go ahead and open a Word document or an Excel spreadsheet, whatever software you need to use. Okay. And let me know if there's anything else would you like me to do. [silence]
77:00
Speaker 1
http://http://myrouter.local.
78:00
Speaker 2
Okay, it says tap the Dino or press space to play nothing. Okay, still work. Yeah, and that's why nothing nothing appear. error internet disconnected. How can I? Oh. Okay. Very powerful man. But all the Gmail not working huh?
78:00
Speaker 1
Yeah, oh, all the Gmails are not working. Okay, hold on, sir. Okay, hold on, sir. Just need me a minute. Uh, uh, sir, you can, yes, you can use your phone and then manually type it on the computer, okay? Okay, so just give me a minute, so that I can send you the link. So just give me a minute, sir. So, yeah.
79:00
Speaker 2
Yeah, okay, okay. I can set, I can take it from my phone.
79:00
Speaker 1
[silence] Yes, good. Thank you. Okay, you can check on your phone and then manually type it on your computer. So just give me a minute. Okay, sir. Check your email now. See it on your email, on your phone? Hello, sir? On your phone, on your phone. Check your spam. Maybe it connects to the TP-Link router.
80:00
Speaker 2
Yeah, I'm taking, but no news yet unless um yeah I'm now uh, the computer wiking up I don't know why.
80:00
Speaker 1
That's why sir, maybe earlier, you are connected to the TP link, that's why we cannot access it. It's really taking us in circles. And make sure first that your laptop is connected to Linksys05987. I no, no, no. Your laptop, I mean your laptop, make sure it's connected to Linksys05987, because you mentioned that it's connected to the TP link. Connect your laptop to Linksys05987.
81:00
Speaker 2
Oh yeah, it's connected to the TP router, so I disconnected again. Okay, disconnect. But I already opened the thing, the email you opened already. So you want me to connect this or you asked me to disconnect connect back it.
81:00
Speaker 1
Check your laptop first. Because it will really take us time if your laptop is not connected. Okay. And then check the email on your phone. Because ah si- yes. Once you open your email on your phone and then on your computer just copy that link on the web browser. Make sure to type it carefully. So on your computer open Microsoft and then type it on the web browser. It should be on the computer. Uh-huh. Yes. Your computer.
82:00
Speaker 2
Okay, just repeat before I carry on, uh, um, my, my, uh, you, you asked me to connect my laptop to the zero 5. It's not, it's not connected. It's disconnected already. And, and, um, and uh, I'm going to the, the, to the, you know, the, or this, um, Microsoft. I'm going to key in the link that you sent to me. Yeah,
83:00
Speaker 1
Yes, sir. It's okay. It's okay, sir. /ui /local. Can't reach. OK. OK. Then close. Still not working.
84:00
Speaker 2
there's no Internet, uh, just let you know. Okay, okay. Um, it's processing dynamic slash index dot H-T-T-P wrote some access. I mean, uh, uh, HTML. Can't reach one. It took too long to respond. Please check the connection checking that proxy, uh, and the firewall. Stay there. Okay, closed. [silence] Yeah.
84:00
Speaker 1
Okay, so sure, let's try again. Close Chrome, close Chrome. Make sure that you type the right information, right, one slash UI local slash dynamic slash index slash point html, correct. Okay.
85:00
Speaker 2
Yeah. I wanted to try again, huh. I'm closing the app. [silence] I closed everything. [silence]
85:00
Speaker 1
in. but Okay, circle it. Just wait for a while. What can you see? Okay, close Microsoft. Close Microsoft. Close Microsoft. And then type in. Close. Type, type again. Type again, sir. Okay, can you check, sir? What's the IP? I want to know the address of your laptop. If. Only we can wire your laptop, if there's a, laptop with a lanpo router, it's easier for us to access this page. So, double check your laptop if it's still connected to Linksys- 05987. Go to the Wi-Fi settings on your laptop. Check if it's connected to that name. So, that's the reason, sir. It's not, your laptop is not connected to Linksys- 05987. Go [silence]
86:00
Speaker 2
all right um what do you say right no it's not link is 059 come again cannot I mean you we we don't have internet but I try I try again
88:00
Speaker 1
As what I have said, even if there's no internet, we can always connected the laptop. Make sure your laptop is connected to link 0 5 9 8 7. Go to the wifi settings on your laptop, check if it's connected to that wifi name. Hello, sir. So so even if the wifi will not work, sir, we can always accessed
89:00
Speaker 2
Okay so you can see more I'm trying to focus on my appreciate um 05 [silence]
89:00
Speaker 1
the router settings. So just make sure that your computer is connected to links systems 05 987. So check on the Wi-Fi list if it's connected to that name. Okay? Is it okay. So it's connected now. Can you make sure that the whole time that we are doing the troubleshooting, the laptop should be always connected to that name, sir. It took us now one hour and 30 minutes. Okay. Okay. Or you you can just do the HTTP colon forward slash forward slash 192.168.1.1 and then you will type your password that you have previously set and then and then you can just click on login. Okay, and then it will bring you to the Wi-Fi settings at the homepage. Okay? And then you can just go to Wi-Fi settings there and you can click on click on WAN right there. Okay? And then it will just use DHCP. Yes. Yes. Okay. Can you please refresh the page and see if the connection would be automatically connected there? Because we will just change the system there. Okay. [silence] [ silence ]
90:00
Speaker 2
but if you do. if you want to. yeah. yeah. okay. I'm doing that. okay. then this. your router. the. the. the. the. y linksee smartwy. setup come on. message. your outer. not successfully. set up. so. I click. um. press and hold 10. 10 second. should I do that? when I do it again. Yeah. when it is done. give me one. um. um.
91:00
Speaker 1
Okay. [silence]
92:00
Speaker 2
all the time i never put the password sorry it's already it's auto auto connect auto connected now it's connecting but every time we put it it gets it yeah still connecting now it's very slow earlier it was very fast still connecting and i think because the tplink is still showing connected so i i remove the connection first i think because the tplink is very strong huh so that's why it keep on uh the link is zero five 987 drop
93:00
Speaker 1
Yeah, you can maybe, can you turn off the, the people, the, can you turn off the TP Link? And also, if you turn off the TP Link you can't use the Wi-Fi and someone is using the Wi-Fi at home right now. Sorry, sure. It's still, or you can just simply turn off the TP Link's Wi-Fi.
94:00
Speaker 2
Well, I'm very slow. Um no, we may not need if you want me to, you know, we do. I can do um it anyway, I will unplug the unplug the the TP link Wi-Fi.
94:00
Speaker 1
Okay. It's okay. No internet secured. It's okay. So, open browser. Opening Chrome. Let's try Chrome. Open Chrome. Hello, sir. What are you trying to do right there? And then just type right there. H-E-T-T-P colon sign. It should be the colon sign forward slash, forward slash my router.local.
95:00
Speaker 2
Yeah, already put the um Disconnected Okay now by it says sorry it says it Zero five no internet secured. Yeah I'm trying to Okay I'm trying to. Okay now I go to Chrome. Same thing, huh? [silence]
95:00
Speaker 1
Yes. [silence] Okay. Okay. Yes. What can you see next? Hello, sir. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence]
96:00
Speaker 2
http://my router local yeah okay I read okay now the it comes fresh huh so I go I read and accepted the license term I go to next correct okay the internet cable is securely connected to the yellow internet port of your check the following uh
96:00
Speaker 1
Ah no. no. do not connect, sir. just do not connect. [silence] used turn off the Wi-Fi of the TP Link, sir. how about this one? can you secure a computer with the LAN port and then I can give you a call back after because it's like really going in circles right now. much better if it's wired to the router straight to the router.
97:00
Speaker 2
internet cable is, it's not, sorry, I'll go and connect right. So the, give me for a second, for the four thing uh. The internet cable securely connect to the yellow wireless, internet port on your router. The other hand of the internet cable is secure connected to your modem. Your modem is plug in and power on. Click next to try again. So you have to try it. Use the laptop, is it?
97:00
Speaker 1
Yeah, laptop with the LAN port, so we can... like a laptop with the LAN port, like wire the laptop straight to the linksys router, like using ethernet cable. So you have? because I asked earlier, I said there's no [silence] Uh, so [silence] Uh, actually, if we do it earlier, if we do it earlier, we already access because you said there's none so you are able to secure.
98:00
Speaker 2
I got a laptop also. Okay, I think I do it now. Okay, I do it now. You hold on. I think then you know I have let me check where I put the. Yeah. Okay. And I look for the wire. I will see the wire which can connect the both. I must get the wire is connecting the both. So I must find out which wire which pot, which pot should I connect? Which pot should I connect the?
98:00
Speaker 1
[KEEP_UNCERTAIN] So, on the linksys router, it has four LAN ports. You can choose any of the ports. Okay, so, hello, sir. So you said earlier that you don't have a laptop with a LAN port so you're able to secure. Mhm.
99:00
Speaker 2
Yeah, I'm trying to see how does the landpartment. the landpart the month. okay. let me look for the wire. the wire. I am not sure.
99:00
Speaker 1
[silence] Yes sir. Hello. Are you okay right there? mm-hmm connect [silence]
101:00
Speaker 2
[silence] I'm looking yeah probably the the port connecting the the wire I don't I don't have the kind of ports.
102:00
Speaker 1
No LAN port on your laptop. So it means your laptop has no LAN port, right? because, a you should have, because if your laptop has no LAN port, so then you cannot insert an Ethernet cable on it. Yeah. Yeah. Yeah. Um. Mm-hmm. Um. Mm-hmm. Um.
103:00
Speaker 2
yeah, I should have, but I found something. Um, the LAN port is different.
103:00
Speaker 1
mm-hmm [silence] Oh, okay. So, okay. So your laptop right now
104:00
Speaker 2
No, I don't have the LAN port, I couldn't figure it out. Oh, okay. What I'm going to do is I, I, uh, I took the wire from the, from the, the one connecting between the, the, the, um, between the router, right? I used that one, I see.
104:00
Speaker 1
okay, so there's oh, what did you mean? The port should not be there. Uh yes, sir. Cuz you already mentioned the earlier the laptop has no LAN.
105:00
Speaker 2
Well, let me see the here, I shouldn't have a problem. The links this app the card. Let me see my computer got a cord enough. Oh cord not suitable. The port is the laptop don't have that link port. But, but I cannot but I can but I yeah, but I can quite.
105:00
Speaker 1
No, not a USB, sir. If your laptop has no LAN, it will only mean you cannot wire it to the Linksys router. Okay. Yes. So it will take time for you to carry because, yeah, it would really take your time. Or can... So, how about this one? I'll give you
106:00
Speaker 2
wait, I think cable, both side the same hit. Okay, wait, I see whether I can carry the computer here. We are going to check whether can do or cannot do, right? No, it won't take time to carry, but it will take time to shut down and on because the power supply will cut off.
106:00
Speaker 1
uh after 30 minutes in time for you to set up everything your computer you can give a half and uh also you haven't taken your lunch yet. uh, sure, yes, sir. I you want enough time like one hour. uh oh, so a half an hour. So I'll give you a call back half an hour and the phone number sir should be the 903, right?
107:00
Speaker 2
No, I haven't had my lunch. Can I have a okay within within um one hour? Yeah, I can. It's already uh 3:20. Okay. No, 45 minutes would be more than enough because I want to reorganize again and get everything ready in half an hour should be okay I think. Okay. Half an hour okay? Okay. I'll talk to you. Yeah, 900 900 99036 the same number. Yeah, sure. Yeah, sure. Okay, all right. Good job.
107:00