Speaker 1
You call me. Dale Lee, my name is Daryll Nations. I'm dealing with a Linke MX 5500. Can you help me with that? Okay. Well, first off for everything that I've done so far the 5 500 it links it works just fine. But I have recently tried to put an Epson printer
00:00
Speaker 2
Welcome to Lynx's support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. Hi, thank you for calling Lynx's technical support. My name is Ellie, how can I help you? Okay. Uh yeah, absolutely. What is exactly happening by the way? [silence]
00:00
Speaker 1
Model 4950 online. And the printer is selecting. Okay, let me back up. The name of my network is Josh, J-O-S-H, okay? And the printer, whenever it searches for network, find five or six Joshes. Now I have, I believe it's three, I'm going to call them repeaters, whatever, whatever the mesh system, secondary units are called. And we finally found one of the Joshes that would work and got the printer online and it worked fine. Until we unplugged it and then it lost all that and whenever it searches for the ICS again, it doesn't, it doesn't work. And I've spent a total of 12 hours online on the phone. I got on the phone with Epson and they tell me that it's the mesh network. I'm not convinced that it is, but I'm sure you've run into Epson printers not working on the mesh network. For reference, I have an old Epson EcoTank printer, the 2760. It works fine on the Linksys system and has for years. It's just that this brand new one is not doing right. Can you help me with this please? Yes.
01:00
Speaker 2
Oh yeah, absolutely. I will definitely help you out to perform and of course to exhaust all possible troubleshooting that we could do. Uh but before we proceed, uh sir, is this like your first time calling us? Okay. So, for this one, sir, I need to uh create a record first.
02:00
Speaker 1
Yes. Nations? Like United Nations. Who am I speaking with? How do you spell that? Okay, L. [silence] Promotions. P R O M O T I O N S E T A L at gmail.com.
03:00
Speaker 2
uh you mentioned earlier that your name is Daryl like uh can you tell me again your last name uh how do you spell it sir oh uh Ellie uh that's E L L I E Mhm. Okay. And uh Darryl can I also please have your active email address? Okay, thank you so much.
03:00
Speaker 1
[silence] Yeah. [silence] Yes. [silence] Probably three. Yes. [silence] I think, I think I have two. There's a chance that I have three, but I think I only have two.
04:00
Speaker 2
And, uh, by the way, Daryl, cane, you provide your serial number.
04:00
Speaker 1
Uh, Yep. uh, Hold on. uh, it is a 4 3 K. 10M. 2 5 D. 0 0 8 7 5. um, do you have much trouble. with messh working with printers.
05:00
Speaker 2
of the link this router that is hooked up directly to your modem. Okay. Thank you so much. Okay. I'm sorry. Uh, yeah, we do really encounter some issues like that.
05:00
Speaker 1
Okay. Well, for what, for what it's worth, this is a brand new Epson printer. And it, uh, we've been able to get it on to the network, actually twice. And after we were able to get it on, uh, whenever we powered it down, turned it off, the memory went away and it wouldn't find the, uh, the mesh again.
06:00
Speaker 2
But for this one, yeah, yes, because sometimes actually the printer, we're unable to connect to the network, especially if the if the printer is only capable on connecting to the 2.4 gigahertz band, because sometimes like, you know, the some printers are only capable on that, you know, on network. [silence] Okay. I see.
06:00
Speaker 1
uh, I think it's comparion. yeah. Who did I or did I? No, I, I, I, my son, who's much more savvy than I am, he set up this mesh network, uh, probably a couple years ago, maybe a year and a half ago.
07:00
Speaker 2
[ silence ] [ silence ] [ silence ] [ silence ] . OK. Oh, ComQuearium? quearium? quearium? OK. Um, comparum. OK. OK. OK. Thank you so much, Daryl. And then, uh for this one also, like, did you separate the 2.4 and the 5 g Hz band? I mean, did you? I'm sorry.
07:00
Speaker 1
And it works fine with everything except this new printer. Yep, yep, sure. Correct. [silence] You.
08:00
Speaker 2
Mhm. Okay, I see, because it might be that printer. Yes, it might actually be brand new, but maybe it's only capable of connecting to the 2.4 gigahertz band. So how about we try separating it from the 5 gigahertz band? Uh, do you have an available laptop that is already connected to your network, or a desktop? Okay, that's good. Can we use that one for this troubleshooting? Mhm. And that laptop don't have any active VPN on it, right? Okay, then we can absolutely use it.
08:00
Speaker 1
Are you talking about setting all of the devices up on the 2.4 or whatever? Okay, that's fine. Well, again, interestingly enough, whenever I wandered around, I guess, and found the right Josh network, I was able to get it to go online with the mesh without without separating anything out. [silence]
09:00
Speaker 2
[silence] I don't know. We just we only have to separate the 2.4 on in this case, so that we can try reconnecting again that new printer that you have because it might be it can can only really uh like, you know, capable on connecting to the 2.4 and might be having a hard time recognizing the 5 gigahertz band. Mhm. [silence]
09:00
Speaker 1
do I do whatever you want to do? I I don't know what I'm doing and you do, so you tell me. and we'll do it. Do you have a case number? Okay. Yep. Open it up, ready to go.
10:00
Speaker 2
Okay, thank you so much. So, uh, yeah, just, uh yeah, uh the case number for this one is 137-150. Yeah. L-L-I-E yeah. So you already have the laptop on hand? Okay, okay, perfect. Uh kindly open a browser.
10:00
Speaker 1
I have it open. Return. Okay. Okay, I'm there. [silence] It says, why am I getting a warning when I try to access my router settings in a browser? And then it has, your connection is not private. Why am I seeing this?
11:00
Speaker 2
Okay. Now on the address bar or on the URL bar, uh, please type in one 92 dot one, six, eight. dot one dot one. Yeah. And then just continue. Yeah. Return. into the router. So is it now asking you to log in using a router password or The private...
11:00
Speaker 1
How can I bypass Yes Okay
12:00
Speaker 2
Okay, ok- that's perfect. Now kid, do you have the option to click on continue? Or okay, tap on continue. And then if you have-
12:00
Speaker 1
are you there? you're garbled you're garbled yeah that's fine where you been? [silence]
13:00
Speaker 1
You did lose me. I couldn't hear you. [silence] Yeah. [silence] Be careful. It doesn't trust you. Advance, advance. Yes. Okay.
14:00
Speaker 2
Oh, good. Okay. Well, how about now? Can you hear me okay? Okay. So, um, right now, since you, did you proceed on the 192.161.1.1. Okay. Now, since you're already there, do you have the option to tap or to click on advance or proceed? Okay, tap on advance and then proceed.
14:00
Speaker 1
Okay. [silence] Yeah. [silence] Yes. [silence] Okay. [silence] Uh, it says reset admin password, enter recovery key.
15:00
Speaker 2
So, on the next page, you should be uh seeing the, or it might actually asking you to download the app and it will show two QR codes. Okay, can you scroll down for me a little bit and see if you have the option that says Continue to Link the Smart Wi-Fi? Okay, tap on that option to continue to Link the Smart Wi-Fi. And then right now, it should be asking you to enter the router password. Okay, if that's the case, it's just asking you for the router's password. [silence] This is what she's seeing now.
15:00
Speaker 1
Okay, it says we need to reset your password. And then it, it has enter recovery key. And then submit what is my recovery key? Let me look at my hold on. Let me look at my picture of it. Okay. Recovery key. 1224-1. Okay, that's what I enter in there.
16:00
Speaker 2
Please go ahead and reset the router password. Now, regarding with the recovery key information, that those numbers can be found on the main router or the one that is hooked up directly to the modem. Yeah, the recovery key numbers can be found on the main router, or the one that is connected directly to the modem or to the internet source. Okay. Yeah. So.
16:00
Speaker 1
It's an pen password. Well, choose a password that is secure and easy to remember. Can I just use the password that's already in it? No, the one that I always use to get on the the the router, the on my network on the router.
17:00
Speaker 2
And uh, yeah, submit. Okay, and now it's asking you to create a new one, right? Okay. So, uh, just to give you, uh, the one that you can see under the router? Is that what you mean? Or, oh, okay. Well, you can, you can use it for as long as it doesn't have a, uh, you know, uh, the same characters on it. Like, let's say, for example, you have the same letters or you're using the same letters for the password.
17:00
Speaker 1
They're not. They're not. I'd be glad to tell you what it is. It's 1ST. like first, then capital S, then capital B-O-R-N. Is that using two or not? well, it, again, it's, it's worked for the past few years. just tell me what to do. You want me to use the password that's on the back of this, uh, my, my, my, uh, my main router,
18:00
Speaker 2
Oh, hard. are the same special characters or number? You can use it. But if some characters are being used twice then uh we cannot use it. oh yeah, that's good. Then you can use it. [silence] It's actually using two. Uh yeah, that is uh because the router password is different from your Wi-Fi password. Uh yeah, um how about the [silence]
18:00
Speaker 1
mind uh... connected to the internet? the were gonna admin password? Ok, capital D-A-R-Y-L. Hang on. [silence]
19:00
Speaker 2
Yeah, that's, uh, how about we, uh, cuz what we call it is actually, we call it as a parent, and then the other two, we call it as a child. Now, uh, for this router password, uh, Daryl, how about, uh, you use, your first name. Yes, for the Admin password. Mm-hmm. And then a special character like the the at sign and then the apostrophe,
19:00
Speaker 1
Okay. Oh, wait a minute. My name, at, sign, and apostrophe. I'm not going to try to remember it. I'm going to write it down. It would be if you knew my memory. Okay.
20:00
Speaker 2
and then the numbers one two three four 5. so that it would be easy to remember okay that's actually perfect. let me just also save it here on my documentation so that if you happen to forget it or have to look back over it in the future you could just go back to one two three four five and that would make it very easy for you.
20:00
Speaker 1
okay [silence] save password [silence] okay. it says save it for uh [silence] okay. you know what it says, what am I supposed to do? [silence] Okay, it says save password for for http://192. 21681 1 17 and it says no username [silence] as though to say but no username [silence] okay what what do I do next [silence] well it says my admin password was successfully saved and I've got a choice to uh [silence] uh network status, link, home network [silence] network status, link this
21:00
Speaker 2
uh-huh. Aye. Just click on save. Yeah, cause username will not be are being required for this one. Since we are only going to use your route your password. times are the options. Okay.
22:00
Speaker 1
Well, that's not where it is, but I see Wi-Fi settings. OK. Well, when I tap on Wi-Fi settings, I've got to tap on the Wi-Fi name, which I told you is Joe's. And then it shows me the password.
23:00
Speaker 2
Oh, okay, so you're already in. So, uh, please look for the Wi-Fi settings and that's on the last side, the second to the last option. Oh, okay. Ah, yeah. Please type uh please tap on Wi-Fi settings, and then uh let me know how many Wi-Fi bands do you see? So how many bands can you see? Can you see that 2.4, 5, and 6 or can you say it? Can you just see one band or two bands or all of the bands?
23:00
Speaker 1
2.4 and 5. Yes. Well, okay, I've got Wi-Fi settings. You want me to click on the name? Well, I don't, I'm on Wi-Fi settings and the name of it.
24:00
Speaker 2
Okay. Do they share the same Wi-Fi name? Okay. So, it means the network is not yet fully separated. So, how about with this one, okay? Uh Darryl. Uh you can keep the same Wi-Fi name like Joss. And then how about on the 2.4? Just add the numbers 2.4. So, on the Wi-Fi name. Yeah, click on the name so that you can add the numbers 2.4 on the 2.4 gigahertz band.
24:00
Speaker 1
is there. And whenever I click on it it uh tells me the password but it doesn't do anything else. Okay all it does is show me the password. Okay, whenever I hover over the name of it, it turns to blue. And if I click on it, it doesn't do anything.
25:00
Speaker 2
Oh, yeah, it will show you the password. If you click on it, hover the cursor of your mouse directly to the Wi-Fi name in the box and then tap on it so that you can customize it again. Tap on the Wi-Fi name inside the box. Like it's not letting you do anything. Yeah. Oh, okay. It's not uh-uh. Sorry, Darryl, can you? Stop on the arrow from
25:00
Speaker 1
Yeah. Yeah. Yeah. Yeah. No, it says end user license agreement, primary statement, and third party license. Correct. It says to log into your links this hang on. It says to log into your links Linksys Smart Wi-Fi.
26:00
Speaker 2
the very first thing where you can exit Wi-Fi settings? Okay. Now I want you to scroll down directly to the very bottom of your screen.
26:00
Speaker 1
I can try. Okay. I'm at Wi-Fi settings whenever I click on it it it shows the password and it has a lock beside the two point four and the five it has a lock but when I click on Josh hold on let's see won't let me do anything
27:00
Speaker 2
No, that would not be necessary. So can we go back again to the Wi-Fi settings, please? Okay. Can you try again, sir? Tap on the Wi-Fi name, and then try clicking any characters from your keyboard. See if it will add it there.
27:00
Speaker 1
OK. It's doing something. I don't know what. Okay. Uh, I've got a bunch of options here. You want me to type in a one after Josh, did you say? Okay, I've got JLS one, and then type in 2.4. Face 2.4. Okay. Okay.
28:00
Speaker 2
You mentioned that there has a lock beside it can you tap on that lock yes. 2.4 okay so it will still have the same Wi-Fi passport it's just that we separate the name. so the two .4 will have Josh one two
28:00
Speaker 1
The. Josh one. Josh. Okay. Well whoa. Hang on. Will it me, Josh or Josh one? Thanks. So you don't want the one in there. I don't, I I I don't, it doesn't matter. Do I want it in there or not? Okay, then let me remove it. Okay. Yeah, that makes it simpler. Okay. Now you want me to click OK?
29:00
Speaker 2
And then for the 5 gig hertz band, it will still have the josh one, okay? I mean, on the 5 gigahertz band, it will still keep the same Wi-Fi name. But the 2.4, it, yeah, josh. And And I suppose you can just keep the word josh for the 5 gigahertz band. And then for the 2.4, just include the number 2.4 so that it can be separated, okay? Uh, well, you can still keep the number one. Uh, yeah, it really actually doesn't matter. You can remove the number one and then just leave the 2.4. Okay. Uh, tap on apply first. [silence]
29:00
Speaker 1
Okay. Yeah. Do you, yeah. Do you want to continue is what it's really asking me. Your router is applying changes. Okay.
30:00
Speaker 2
[silence] [silence] tap and apply and then it will um it will pop up some information like you're making some changes on your wireless settings Ah yeah tap on yes and then just proceed on uh regarding with the changes Okay [silence] [silence]
30:00
Speaker 1
Is there any chance that this printer would only work on the five five whatever it is? Yeah, okay. Yeah, it's a little bit slow making it, is it? Yeah, okay, go ahead. Okay.
31:00
Speaker 2
Uh, which one sir? The printer? Um, well, we can absolutely try it later. Once the changes is made. And then we can then, Oh yeah, so once the changes is already done, then we can then go ahead and go to your printer and see if it can now recognize the 2.4 gigahertz Wi-Fi band that we set up.
31:00
Speaker 1
It's still thinking about it. On my phone. If I cut you off, you're going to call me back? If I cut you off, you're going to call me back? [silence]
32:00
Speaker 2
Can you check it on your phone, sir? If the changes have been successfully applied and you can see the Josh 2.4? Yes, on your phone. Go to Wi-Fi or go to the Wi-Fi settings of your phone. You can just put me on speaker and then go back to your main home screen.
32:00
Speaker 1
no back, okay. Yes. There it is. Okay. I you want me to go to what now? Yes. Apple. Okay. Okay.
33:00
Speaker 2
Yes, outside of absolutely and this is also your best callback number, the 3879 okay uh what phone are you using? Are you using an uh an Apple phone or an Android? Okay, go to settings please and then look for Wi-Fi uh-huh now on the uh
33:00
Speaker 1
Yes, yes, I... yes, I can. Jeff, I'm there. The computer is still saying wait. E.T., 4950. and sadly, on my phone, it doesn't show the regular Josh, only the 2.4. On my iPad, it's only showing 2.4.
34:00
Speaker 2
Of the available networks, can you see there the Joshua 2.4 that you just created earlier? Okay, yeah. So the changes have been successfully made. So can we proceed now on your printer? Can we go to your printer please? Okay. Uh what? What's the model of the sprint? Uh... It's still thinking. Uh-uh. 49 50. Uh well maybe like, you know, the changes just still are you know trying to apply, but uh yeah. Let's uh let's
34:00
Speaker 1
uh I know a Josh 2.4 but but not Josh without a 2.4. okay. okay. [silence] It still has the waving and the wheel turning. oh okay it just went away. hang on. let me see where it. okay. there it's back and it's still turning.
35:00
Speaker 2
like the only word Josh is not showing up. I guess it's not showing up yet. I will. On the laptop, is it still thinking or not yet? Oh, okay. let's just wait for it, okay? Okay. Okay. So, now let's now go to the uh,
35:00
Speaker 1
yes. Many times. Yes, many times. Okay, we renamed this to Josh 2.4, but did we actually make it 2.4 only. Okay.
36:00
Speaker 2
to the printer and then let me just pull up my resources regarding with this printer and give me one moment so uh you mentioned earlier Darryl that you've been uh you talked to the uh to the Epson technician earlier so did you perform resetting the internet settings of your Epson 4950? okay uh no we oh we make [silence]
36:00
Speaker 1
nope. [silence] Don't have that. No, huh uh. I'm looking at it on an iPad, which is a whole lot easier than messing with my phone with you on it. Uh but it only shows, um, Josh 2.4. There is no Josh. Mm. Mm. Yep. [silence] Well, right now, what I've got is that wheel turning that says waiting. [silence] Maybe.
37:00
Speaker 2
Okay. Uh huh. Can we go back to your laptop please? and you still have the links of smart life tools, correct? Oh, Well, maybe it's still trying to apply the changes that we made earlier. But
37:00
Speaker 1
Windows 11. Windows 11. It says no internet access connections available. Let's see what it says here. Yeah, I've got a Josh 2.4 but no Josh.
38:00
Speaker 2
Yeah. But right now, sir, this laptop is a windows computer or a Mac? Okay, windows 11. So, can you please try to check on the lower right corner if you can see the wi-fi icon? I mean, is it still connected to your Wi-Fi?
38:00
Speaker 1
Hmm, gotta have my password. Let me enter that in. Okay, it says we're connected to 2.4.
39:00
Speaker 2
Right, can you, will you please connect the laptop to the Josh 2.4? Okay. Okay, that's perfect. Now, please open again the browser and then type in the same information, the one you just told me and then send it. Okay. There you can see my name and then put there my e-mail. That one. That's my personal e-mail. JoshEmma”！L”. D-U-B-V-S-O-N-L.com. Now, let's see if the message comes to my laptop. I'll have to change the subject also.
39:00
Speaker 1
Hold on. Hold on. That that wheel just went away. I don't know. Wi-Fi settings or what page? Uh Well, it's showing up now. What do you want me to do? Wi-Fi name is Josh 2.4 is what's showing up here. I don't know whether it's genuine 2.4 or not. Go ahead. How do I get there?
40:00
Speaker 2
Okay, so what is the wifi name for the two point four? Okay, now on the. Yeah so for the. How about for the 5 gigahertz band? Uh you mentioned earlier that you have
40:00
Speaker 1
Okay, right now, it says wi-fi settings at the top. Then it says wi-fi settings, wi-fi name, wi-fi password, security mode, and all that. What do you want me to do to that screen? Yes. Wait a minute, wait a minute, wait a minute. Hold on. Yeah, I tapped more, and it says there's a five gig band that it's also named Josh 2.4. Right? I can try.
41:00
Speaker 2
Sure. Okay, so usually, we have two bands right? It's still under Wi-Fi Settings. That's 2.4 and 5 gigahertz bands. Oh, so you only see one network. Is there an option for you to tap on 'show more?' Okay, so that's two. we haven't separated anything yet. If that is actually the case. Uh, can you tap on the 5 gigahertz band and then remove the 2.4 on the 5 gigahertz band?
41:00
Speaker 1
Okay. It's removed. How do you want me to hit apply? Apply? Apply? Can't hear you. No, no response. You want me to hit apply? Okay. Yes. Okay. So is yours.
42:00
Speaker 2
Okay. Hmm. I'm sorry sir. Hello sir. Yeah. Your line sir is talking in and out. Sorry. So for the 2.4 gigahertz band sir you have George 2.4. And then for the 5 gigahertz band you only have Josh.
42:00
Speaker 1
Do you want me to hit it? Yep. Okay, says using different Wi-Fi names. Mesh Wi-Fi combines bands to act as one network. To enjoy seamless roaming, connect mobile devices to each Wi-Fi name once. Are you sure? Do you want to keep on name or use different names? Okay. Do you want me to continue? Do you want me to continue?
43:00
Speaker 2
correct okay can you now tap on apply yes use different names ah yes sir continue
43:00
Speaker 1
okay you are not connected to your router says you are not connect
44:00
Speaker 2
Continue to change it. So let me know sir. Yes, cause we just separate... uh yeah, that is actually normal since we just separate with the bands. Now sir, go to the one...
44:00
Speaker 1
There's only one showing. Hang on. Okay, there's only 2.4, but normally I have a whole lot more Internet names for all my neighbors. I see Josh and Josh 2.4 on my iPad.
45:00
Speaker 2
Wi-Fi settings again of your laptop and see if you can now, if it will now show up as two networks. That should be Josh for the 2.4 and then Josh for the five gigahertz. That there should be two network name on your laptop that will show. Uh, how about you try seeing it from your, um, from your iPad sir. Uh, since... Okay. So you can now see the two network bands. But,
45:00
Speaker 1
Yeah, whenever I click on the icon down in the lower right corner. Yeah. Yeah. Okay. Now I've got a Josh and a Josh 2.4. it auto automatically connected to Josh. Yeah. I'm concerned will that show? silence
46:00
Speaker 2
But on the laptop you can only see one and that is Josh 2.4. Can you toggle it off and then toggle it on again on your laptop? The Wi-Fi? That's perfect Now can we... that's perfect And now sir, can we proceed on the printer please? Now on the screen of your EK OT 49, 50, uh please press home [silence] [music] [silence] Press the home button on your printer. Okay. Now, oh yeah. Look for Wi-Fi set up or settings. [silence]
46:00
Speaker 1
okay two free two point Lord. got I've got uh a couple of two point fours but key to kik I ok. it is ok, hold on. [silence]
48:00
Speaker 2
Okay. Uh, can you tap on Josh 2.4, sir? Select that net, select that uh network name. And then it will ask for it. Um, the, it should be asking for a Wi-Fi password after you select it. So, enter the password. Mm-hmm. Enter the, okay.
48:00
Speaker 1
Okay, it's thinking about it. That's complete. Sure. I'll try it first from the iPad, that's the easiest.
49:00
Speaker 2
okay, it says complete. now, can you try the printer? if it is now working? okay
50:00
Speaker 1
Hello. So where's that coming from the thing it printed fine from the iPad printed fine from the computer
51:00
Speaker 2
So how was it sir? okay okay
51:00
Speaker 1
So, hang on here. Okay. Now for what it's worth department, my, my, my iPad says that I'm on the Josh network, not Josh one, not Josh 2.4. Yeah, but it's working in the print is what I'm saying. Okay. Okay. Well, what I want to do now is turn the printer off and see if it loses it because yesterday, whenever we got all of it working, I turned the printer off and it would quit working. Is that okay? Okay.
52:00
Speaker 2
Okay. Yeah. Oh, yeah, it's okay, because the iPad is connected to the five gigahertz band. Oh yeah, because they are sharing the same network, so that's why it's working. Mm-hm. Okay. You can definitely try it.
52:00
Speaker 1
says it's turning it off. Okay, now I'm going to unplug the power cord for a minute or for, I don't know, a few seconds, whatever, then we'll try it again. All right, it's thinking about it.
53:00
Speaker 2
[silence] It's okay.
53:00
Speaker 1
well let me try to print another one from the iPad oh it shows that it's lost no wait a minute there it's back it went away for a minute so hold on I'm counting on you okay the iPad printed now we're trying the we're trying the computer
54:00
Speaker 2
Okay, I'll be here [silence] Okay, it's working. The computer [silence] Okay
54:00
Speaker 1
it's printed. Now on my wife's computer how will I set this up? Well I've got to let me just go to her computer. Bear with me. I will take the phone with me of course. And we will go to her computer and I'll try to print something from it. [silence] And I should be able to print from the iPhone that I'm on. Now on the settings on the iPhone that I'm on it says that I'm on the Josh network but I should be able to uh uh print from this iPhone right?
55:00
Speaker 2
What do you mean by how will you set it up? Yes, of course, since like, you know, you were able to print using the iPad and the computers.
55:00
Speaker 1
And I could do it on the, honey. Yes. Yes. Where's your computer? On the table, Christian? I'm sorry. Bear with me. My? Wife just moved her. She hid it from me. No, not really. She's fixing supper and it was on the table. Where are you located? Okay. Are you in the Philippines now? Okay. What password, honey?
56:00
Speaker 2
So there should be no problem at all when you are going to use the phone. Also in the computer. Of your wife. Absolutely. I'm from the Philippines.
56:00
Speaker 1
Oh, OK. OK. OK. Yes, it did print. OK, uh, now that means we had a problem. I believe we did. I have another question here for you. I still have the old up the old 2760.
58:00
Speaker 2
Mm-hmm. Okay. So, I believe that we solve. So, today. Yeah, absolutely.
58:00
Speaker 1
Now, it's worked flawlessly, Lee, whatever the new 4950 wouldn't. But should it still work okay for me? Let me see here. Let let me select it. Yeah. Yeah. Oh, yeah. It's been working for years. All right, let's see. Oh. I've got to change it to the 2.4.
59:00
Speaker 2
old printer that you have, darrow? can it also work wirelessly with the Wi-Fi connection? so yeah there should be no problem at all. so just uh connect the old printer to the josh 2.4 yes it should the old printer should also be connected to the josh 2.4 not on the josh only [silence] it should be connected to the George Floyd as well
59:00
Speaker 1
The old printer, the 2760 is not responding. So how do I, oh yeah, yeah, it's again, it's the one that has been on the mesh for years. It's this the new printer that wouldn't work. And and now the the old printer, the 2760, Epson. It's not working. It's not working. The computer and the iPad. Let me see if the iPad by any chance sees it.
62:00
Speaker 2
[silence] [silence] [silence] [silence] Okay, eh might be the uh, is it still a Nepson printer? Oh. Uh-huh, okay. So, um,
62:00
Speaker 1
Okay? Yes. Okay. Well, tell me what. Okay? Let me see if I can. I was fluid on the other on the other one. [silence]
63:00
Speaker 2
Your goal is to look great. You know, it's going to work. The old one. The 2760 you mentioned. It's definitely not going to respond to any of your devices yet because it's not connected to any of your Wi-Fi as of the moment. So the first, yeah because because. Well the first thing that you need to do is to reconnect the EcoTank ET2760 back to your network. Uh do you know or did the Epson people walk you through on how to reset the network of this printer? Yeah. Because we need to reset first.
63:00
Speaker 1
OK, it says it's searching for the SSID. OK. It's got several Josh 2.4s. And now enter a password. OK, this is the fun one to enter the password.
64:00
Speaker 2
network settings of this printer. So make sure that, like, you know, you can set it up again. And it can recognize the gosh two. Yeah, select, uh, any of them. Uh, at least one of them.
64:00
Speaker 1
Hold on. It's a complicated setup, but I'm almost there. It says it's setting up. It says that it, I hit the button and it says it's setting up. This is the one where you have to decide whether it
68:00
Speaker 2
Epson EPH-8546. Okay. I'm sorry. Okay. [silence] So it was working, it is now transcribed. Yes, of course.
68:00
Speaker 1
Okay, we're getting on it, Ally. You've always lived in the Philippines? Okay. That's fine. Never been there. Would love to go. Say that again.
71:00
Speaker 2
Now yeah, you can try anything. Do you have a, an existing, uh document on that phone? Yeah. Uh-huh.
74:00
Speaker 1
the settings the Wi-Fi settings is there an easy way to print that [ silence ] well let me see here I feel foolish here I I just I just don't ever try to print from this but I'd like to be able to [ silence ] is there a way of doing a screen print [ silence ] yes I'm I'm on my phone the one we're talking on
75:00
Speaker 2
Um unfortunately other is no option for that one. Ah the print screen uh are you are you going to use like uh earphone? Okay. So uh try to uh see if you can try
75:00
Speaker 1
Okay. All right. Okay. Well. Okay. There, I've got one, the photo. Oh, yeah, there we go, print. Okay. It's not going to print it in color because that takes too much time. Uh, yup. Yup. Okay, well, let's see if it took it. Well, it looks like it's taking it on the 4960.
76:00
Speaker 2
Maybe print a photo, but that will get adjusted will get adjusted will get it take a lot of time. Hey, well, of course we can try to do it just to test it. Yeah. Yeah. just grayscale or black and white.
76:00
Speaker 1
Oh, hold on. I'm going to go ahead and cancel it and then it'll feed it out and I can tell if it was printing or not. It was printing fine. It's even when you tell it not to print it. So the other one is trying to print too. I'm sorry. The old printer is trying to print too. Yeah, and I'm going to let it do and inch of printing and then, you know, I don't need the whole thing.
77:00
Speaker 2
Okay. try... yes it is absolutely gonna take a lot of your time. But uh, can you also the other one? Oh okay. So uh yeah I believe uh,
77:00
Speaker 1
[ silence ] They are and you done good. That that that's that's that's a southern, that's a southern term with very improper. English, but it's a familiar term like you would say to your friend and it's you done good. And so it's a compliment. Okay. Ellie, thank you. I think we've got it. I appreciate it. Let me see.
78:00
Speaker 2
We solve both problems today on your new and old printer, so both of them are currently connected and working fine. Thank you so much, of course, because like I know we are not there physically. Uh thank you so much. You too. Thank you so much as well, Daryl. So yeah, whenever you need an assistance regarding your link to Sprout or give us a call back and then just provide the same ticket number that you have there.
78:00
Speaker 1
You gave me a tip. Yeah, okay. Well, Ellie, will the next person I get be as competent as you are? Okay. Well, thank you. I've been, I've dealt, I've dealt with various forms of texts. I'm an electronics technician, not a computer guru. And I've dealt with tech support on everything from electronics to airplanes for the past 50 years. And I can tell whether like someone knows what they're talking about or not. And so many people try to make you think that they know what they're talking about and they'll keep you literally on the phone for hours, which Epson did. And they have no clue. But Ellie, I appreciate your confidence and thanks again. Have a good evening.
79:00
Speaker 2
So patience, of course. Have a good one. Bye-bye for now. [silence]
80:00