Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press two. If you're experiencing issues with your Linksys product, and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialist. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support, or get help from our AI powered support bot at linksys.com. You can also connect [silence] yeah. [silence] Thank you. [silence]. [silence].
00:00
Speaker 1
Fuck you! Fuck you! Fuck you! Fuck you! Fuck you! Fuck you! Fuck you! Hi, Joey. Uh, I called her this morning earlier, and I got some help with my with my with my TPLit router. Okay? Uh, she was able to help me out no charge, okay, for 10 minutes, but then she wanted to charge me over to you guys. And I've been I've been in with a customer. I've been a customer of yours for over seven or eight years. I said to her, I'm not paying a goddamn dime to you. I'm an eight-year customer. I don't care if it's not warranty or not. I not gonna pay I'm not gonna pay for paid support when I spent a lot of money for a router even if it's seven years ago cuz I will drop you like a bad habit. And I will take my router and I'm gonna throw it in the garbage.
01:00
Speaker 2
Talk with other users for tips and guidance at reddit.com slash r slash link sys. I'm thanking you for calling link sys. This is Joey. Helping can help you today.
01:00
Speaker 1
and I'll go with somebody else. Okay? And that's she tried to help me a little bit. I said, let me tell you something. You're not the only LG system. You're a good company. I've been buying from you for a long long time. But the outside of you guys, I have no truck. We're moving everything to Errol. and telling you when the trash can. Okay? Then then then I can take my router. That's linkset from you guys and put it and I'll dump it another bill, dump it in the trash dump. Okay, and I won't I won't look back. And then I will never in my life ever again buy something from the from from linkset. Ever. Okay. I mean, I just I just got off offline. It's not you know, just help me out before. And luckily one of my nods is defective. So, Customers like myself, that have been with you guys for seven or eight years. You know, we're the customers that make you who you are. We're the ones that keep you in business. And not the new customers. They go out and they buy, they go to Best Buy, they go to Amazon, they go to your site, they buy a product. They're done. Big deal. Okay? But then if something happens, they don't keep buying products from you. They'll go somewhere else. They'll go to Arrow or they'll go to Netgear. They'll go, they'll buy wherever they can get, they'll buy, they'll buy wherever they can get the best deal. Okay? I don't do that. You know, when you find a company that you that you like and then they sell you good products, I don't care if they're more expensive. You stay with that company. Okay, you don't move around and that's how I am. I'm over, I don't chop around. Okay, I'm not, I'm not looking for, I'm not looking for the BBD. Which is the bigger, better deal. Okay. But most companies today, most customers, they want the be be. I'm not like that. So if you if you can help me with this and not charge me and give me a courtesy, you know, you know, help out today, I'll stay with you. If not, I'm going to go to Arrow and I'm going to get rid of all this crap from links, and I'm going to throw in the garbage. So you let me know. Let me know if you can help me. Or else I'm out here. Or else I'm out here. No, I I looked at it. I look now. Let me help. That's not going to work for me. Okay. Uh, you need to take this upstairs and get me somebody because obviously this is above your pay rate. So since this is way above your pay rate, you need to get you need to get me somebody upstairs that can help me.
02:00
Speaker 2
We're really do apologize here, but we are just following our policy here. If you don't want to charge, we can just give you the email instructions free. that's the only way I can help you.
05:00
Speaker 2
We stick to our policies where we can really not support out of warranty devices unless they go to paid service. That's for 15 only for an hour service one time support. $15. Yes, sir. If you want us to walk through. No, sir. We can only do paid service for $15 only for an hour if you want us to walk you through.
06:00
Speaker 1
Because right now, on the development I have, since one nod is not working, she said the other, my one nod is one nod is defective. We could not reset it, okay, for some reason. It won't reset. So now I'm only down to one nod and it's upstairs. So is this one nod that's working. Is that gonna be powerful enough throughout my house or no? Well, it's it's it's it's no it's it it's it's stays solid blue. Yeah, it did. Yeah, it did.
07:00
Speaker 2
it's also depends on your environment, but may I ask when you try to reset the other node, what is the LED light of that one? Will it just stay solid red? Or And have you tried to plug it into a different power outlet? or like, or like swap power adapters.
07:00
Speaker 1
Oh, I did. Let me see, let me try another. hang on. Let me unplug it from this one here. let me see. Because otherwise, I may have to buy a brand new router from you. OK because this one here. I have. Um, let me see here. This was the, let's say before we go on, hold on. This one here. I bought this one here. Oh my God. I had a discounted price from you when I bought it. I paid $246.00. You give me a discount on it. And this one here is the um, the capable intelligent mesh Wi-Fi one
08:00
Speaker 2
Okay. Yeah, because this router is no, it's already end of life, so we no longer manufacture this type of model and also soon to be end of support. So, yeah, it would be best for you to have an upgrade also since the firmware version of this one is outdated.
09:00
Speaker 1
Yeah, WC three Oh two. Yeah, the two two two two pack. WHW. Okay. Yeah, but I bought it, it's over. It's over six years old, though. Wow. Damn. All right. Let me try to plug this one. Now, so the thing is, but if we can get it working temporarily, okay, with the, with the one not, with the one not, okay, just so I can have Wi-Fi, then I can, at least I'll have, I'll have some Wi-Fi. Because right now, my door, my ring door bell, my ring door bell and alarm is totally offline. I gotta have my alarm on, my alarm working. And my doorbell's been working. And that's, hold on, let me see here. Let me plug it in here. Hang on. We gotta reset it. Okay, hold on.
10:00
Speaker 2
even if he's okay mm-hm yes sir that would be much better
11:00
Speaker 1
You can help me with getting this one out on my, on my, on my, on my original network back? Now it's, uh, the one I had, the one that we brought upstairs from the downstairs. Right now, it's actually light, a light, a light blue, a light blue solid. Right. That's the one where we sat right, exactly. We brought that, we brought that, uh, one from domster. What? It's static, it's, we plugged it in one of the outlet and it's still, it stays solid blue, dark, dark blue. I tried to hit the reset button, it won't even reset. I held it down for 15 seconds and it wouldn't turn off. No.
12:00
Speaker 2
What is the light of that node right now? That is the one that won't reset, right? [silence] How about the other child node? It will just say, and when you plug it in, will it give you like a reboot light? Like it will go solid green, then blinking blue?
12:00
Speaker 1
[KEEP_UNCERTAIN] no, it just says, uh, uh, uh, dark blue. on, on, which one? on, which one? we already did that. that that's it it's working. the tile, uh, from downstairs, I brought, uh, yeah. Wait is that are we talking about the one the one that's working? The one that won't reset. Okay, that's the one that's solid blue. Okay, so hold on. Do I plug it into the outlet again or no? I mean on the on the back of the underneath the back of the nod. The node. Not a nod a node, whatever.
13:00
Speaker 2
again, count for five seconds and then plug it back in again, count for two seconds. You do it five times. The one that won't reset. Yes. Just unplug the power jack at the back. You unplug it for five seconds and then plug it back in for two seconds. Yeah, underneath or at the back of the note.
14:00
Speaker 1
plugging it, I'll take okay alright okay, okay I got plugged in the back from underneath
15:00
Speaker 2
unplug it and count for five seconds and then plug it back in. Count for two seconds and then unplug again. Count for five seconds and then plug it back in. Count for two seconds. You do it five times.
15:00
Speaker 1
Okay, I did it now, it's still it's solid, it's solid blue again. So So so so solid blue!
16:00
Speaker 2
It's all solid blue it doesn't change. Okay I see. Um yeah regarding with this once you can have the paid service and we can also escalate this to level 2 technician for advanced troubleshooting if the node won't still work but um it's not like a guarantee for the level 2 technician to fix it especially if the node itself is defective. So it
16:00
Speaker 1
Yeah. Yeah, Yeah, the the the other lady said it was defective. Okay, well I you, okay, well, okay, okay, so that one's done. Okay, so what do we do now about getting this one other node here, the one that's working. How can I, how can I have it, how can I reset it to my network, my main network. instead of using the, huh? Yeah. Yeah, we need to reset it back to my to my main network. Yes. Yes. Yeah, I only, I already have
17:00
Speaker 2
It would really be best for you to go for it. Yeah, and we cannot, since it's out of the warranty, we cannot replace it anymore nor do a refund also. So, yeah, it would be best for you to change it or have an upgrade instead. you just have to reset it. The. The ethernet cord node. Are you talking about the main router that is connected to your modem? Since you have two nodes only.
17:00
Speaker 1
I'm down to one node right now. One, the one that, the one that's working. but but now we're on, right now the Wi-Fi, right now the Wi-Fi is using your build setup 54B. I gotta have my main network on this. My main network where it was before. my my my my desktop my computer's still, my computer is dead. f*ck. My computer is broken. All I have is my iPad. my phone that's it. My desktop computer is gone. f*ck. how do I do that? Ah, it's on my phone. Hold on.
18:00
Speaker 2
Okay. All right. So yeah, mm-hmm. You can use our Linksys app to change the network name or you can also use the web interface to change its network name if you have a computer or a laptop. You can also use your app... You can use your iPhone or iPad to access the app or the web interface. So, if the app won't work... Do you have the Linksys app? [silence]
18:00
Speaker 1
[silence] I know I have it on my phone. That's what I have on my iPad. [silence] I What a mess. What a freaking mess. I did. I did, but I came out. I'm not going to do it that way. It's too complicated. And since I have no computer and my iPad and my phone, I'm not going to I'm not going to do I won't. I can't do it that way. Somebody somebody's got to walk me through it. I will. I obviously I have no choice. Hold on. I don't have a choice in this matter here. $15 $15, you know, but still, I don't have a choice. And right now, I'm so aggravated, so mad, I'm disgusted that I just, you know, I'm frustrated already.
19:00
Speaker 2
Have you checked the email from the previous technician? the steps on how to log in? So you want to avail the paid service instead for me to walk you through the entire process?
20:00
Speaker 1
I'm beyond frustrated already. So, I am so frickin' disgusted and so mad that right now I can rip somebody's head clean off. You say here, what we're going here. So you're talking about the links. Which app I got, which one? Which app are you talking about? The links or links to Linksys Smart Wi-Fi or the links is router or the links is bellow. [silence] OK, I got it. OK, let me, open up. open up. OK, here we go. It is, it's connected. OK, connect the router to your modem or source of internet. OK. I believe it is. OK, it says it's connected, so hit that. It. OK.
21:00
Speaker 2
The link is Smart Wi-Fi Management, the one that has a black background and blue Linksys logo. And make sure your phone is connected to the default network name Belop. Yes, you just proceed. Mm-hmm.
22:00
Speaker 1
Plug additional noise in the power during the router. Okay, I don't have any more rose. So, so let's go next. Okay, make sure everything is finished before starting. Okay, so, mode light is solid. It is, go next. Okay. Hey, Wi-Fi name. So, what do I do? What do I do? Do I put in my, my network name? Oh, shit. Okay, hang on. I know you're going to ask for the network name. Um, Wi-Fi name is, hold on.
23:00
Speaker 2
yeah. yeah, the network name that you want and also your password. [silence]
23:00
Speaker 1
Okay, and then the Wi-Fi password for that network, right? [silence] do you ask? MBS. Okay.
24:00
Speaker 2
No, just skip that part. We can no longer use Blink's smart Wi-Fi account. Just skip that part. No, do you have an option to skip for now? Yeah, choose that option.
25:00
Speaker 1
Okay. It says router password. What do you mean? Which one? How the what like? Get this. Hold on. Okay. Soed.
26:00
Speaker 2
You create your router password for you to log into the Linksys app? So, that would be your administration password. That's a different one. Router password, that is your admin password for you to log into the Linksys app. So, it has some requirements. Let's create a router password. It must be eight to 10 characters with uppercase and lowercase, a number, and special character. So, it's a different password than your Wi-Fi.
26:00
Speaker 1
Okay, so, all right, so what do I do? Do I put in a router password? I just put it in, type it in? I can't do any number. I can't do, I can't do just numbers. I can't do just numbers. So, do I do all numbers or no? Just, can I do all numbers or no? [silence] Okay.
27:00
Speaker 2
Yeah, you need to create a router password you must need their requirements like it must be 8 to 10 characters with the uppercase and lowercase a number and special character. Yeah, you need to follow those requirements. For your router password to be secured. It's part of our security protocol. Yeah. No. No.
27:00
Speaker 1
10 characters. Okay, so it has to be at least one, okay? It has to be 10, right? No more, no more than 10. At least 10. Oh my God. Okay. But a minimum, a minimum of at least 10, right? So you gotta have at least 10, 10 or more. Okay, let me do it now. [silence]
28:00
Speaker 2
you can't make it more than 10. yeah, at least 10. Yes. Yes. [silence]
28:00
Speaker 1
Okay, so here. [silence] Okay, let me try this one here. So once I type it in then. How about yeah I yeah I wrote it I I wrote it down. Hopefully, he's going to take it. Let me. Okay, I wrote it down.
29:00
Speaker 2
Yes. So, you take note of your router password and the first Wi-Fi password. Okay.
30:00
Speaker 1
Mhm. Okay. router password hints.
31:00
Speaker 2
I skip that hint, that's optional. You can skip the hint, just default. No need. Just the seat.
32:00
Speaker 1
let me see. I say okay, I see it. Okay, it's on my iPad. Now, now it has pressed? Okay, hold on. Okay, I see my Wi-Fi password to hang on. Okay, so, my network is going to be, hang on.
33:00
Speaker 2
Check if your network name will now show up on the Wi-Fi list. Okay, so you're now connected. Yep. So you can now connect to it before you go back.
33:00
Speaker 1
Network name? My name, I'm Wolf. See, the reason why I continue to do business with Linksys versus Arrow is because you guys have better support. I mean, whenever I had a problem, I always called Linksys. I've always got the problem resolved. Okay, so, as far as the customer support goes, I can't speak for every customer that calls you or that buys your products. I can only speak of me, myself. And whether they're costless, they cost more, Because that's totally irrelevant today. But, um, uh, when you find a company that you've been doing business with for over seven years and they're still in business and they still answer their phone and take care of you. That's gotta say something about the company. Most companies don't even last long anymore. You buy something from them, a year later they're already out of business. You call them on the phone, it's disconnected. So, you guys have been around for a long, long time. And that says a lot about the credibility of Dingus. So. Yeah, that's why, that's why, that's why, that's why I continue to do business with you because, you know, you're very, very good. Wolf, hang on a second.
34:00
Speaker 2
Yeah, I understand that's why you're frustrated, also. But, yeah, thank you so much for that one, sir. But, yeah, policy is also changing.
35:00
Speaker 1
okay dash 2028 HP Wi-Fi password 203 29 792 M
36:00
Speaker 2
Yeah. So you need to connect first to your Wi-Fi with the new network that you have created. You go back to your Wi-Fi settings first. You go back to your Wi-Fi settings. Yeah. And connect to your network name, to your new network name before you go back to the app.
37:00
Speaker 1
Unable to join the network, Lone Wolf, SWP. Okay, it's off. okay. Unable to join the network.
38:00
Speaker 2
Try to turn off your Wi-Fi first and then turn it back on on your phone, just to refresh the network. And make sure you got the correct password. What password did you use?
38:00
Speaker 1
Let's go to the other network for Arrow. I don't want that. Okay. My by Wi-Fi password, I have it as uh 2132904792- M capital lowercase b capital S. I don't know. Oh, my god. Well, I don't know. Oh, okay. Yeah. Oh, I have the one on top. So that's the one I need? Well, what do I do? Well it just uh well it says, go next. I can
39:00
Speaker 2
Is that the uh, uh, router password that I let you make uh, earlier? Because the Wi-Fi password and router password are two different things. So you need to use the first password that you created, when you change the Wi-Fi name. Yeah. The first password, before we created.
39:00
Speaker 1
can't get anything done. So what am I doing here? So so I got so I got to put the password in again on my phone. So joining the network. Okay. Password. Okay. So how do I how do I get rid of that password? I can't I gotta I gotta how do I I'm looking at it. It's going to my phone but it won't let me delete it or go over it. I don't want to copy it. I'm on my phone.
40:00
Speaker 2
you need to connect first to your Wi-Fi network before you proceed with the [link] sys app, yes, so first password that you have made before you created the router password, [silence] you're on the link sys app or on your phone settings, you try to forget your network instead and then re-enter the [PT].
40:00
Speaker 1
Oh my god hold on so no networks okay well should I delete it redo it or what okay my phone no networks do I delete it or what do I do here I don't want to delete it right because that let me do that I've unable to join the network my network is it unable to join the network okay hold on forget forget that network okay forget it okay fine all right it's gone okay so now what do I do now okay here it is here it is I see it now I gotta hear okay we go. [silence]
41:00
Speaker 2
[silence] You need to connect to your new new network. [silence] Did you forget, forget? you delete your network instead and then let your phone find it again, so that you can reconnect. yes. Then let your phone find that network again.
41:00
Speaker 1
Okay. Now, so the password that we first established, right? That one? Okay. The first one. Okay. All right. Okay. Oh, my God. This is a pain in the ass.
42:00
Speaker 2
Yes, the first Wi-Fi password. not the router password. Did it connect? Maybe your password is wrong. Try the password that's at the bottom of the router. We're almost an hour, sir, and I need to charge you if we exceed an hour. If... We have to...
42:00
Speaker 1
so now what do I do? I guess the password you first fit for the network, the password for the network I guess it's too long, right? is it too long? that's what it went. oh, I don't know if it's oh, I don't know that it's a long it's a long password. oh my God. oh, okay, let's try this way come on come on, yeah, how can I?
44:00
Speaker 2
Because supposedly, because supposedly for the wi-fi password, it doesn't have any requirements. Uh if you type that in correctly, that must, that must go through. The long password that I let you created earlier, that's for the router password only, not the wi-fi password. So you need to use the wi-fi password. The one that you created first with the wi-fi. [silence] because supposedly I need to charge you with this one, since I did walk you through with that process. So that's the only thing that I could help you out and you need to just figure it out. [silence] you used.
44:00
Speaker 1
I don't know, I don't know, I don't know which password. [silence] edit marketing. I don't know which I don't know which one is what now. I'm so frustrated. I don't know which password is what? [silence] I don't know which one is what. Now, my Wi-Fi, my Wi-Fi, my Wi-F my Wi-Fi, My Wi-Fi network. [silence] went back to the original. I want it where it has lone wolf, lone wolf 20/28. [silence] That's my network name. [silence] Goddamn. [silence] I'm sorry. I'm so disgusted with myself. I
46:00
Speaker 2
You did not use the router password because that one is different. So you use the password that you have, chains, uh, changed. You change your wifi name, right? And then you change the wifi password. That is the password. before we proceed with the router password. Is Linksys still visible or no?
46:00
Speaker 1
So, man, I can put my fist through the wall. No. Okay. I don't I don't even see your network now anymore. Your network is gone. But I don't I don't I don't know which I don't know which one is which. I don't know. I didn't I don't know which one is I I I did but I didn't mark it. I put two either one's not working.
47:00
Speaker 2
this, really the last that you need to do, sir, and I can no longer will keep the entire process if you don't want to pay. So you need to connect to the network name that you have changed and use the password that you have changed for that one or assigned. That's why I told you to take down note for two passwords. Then you're typing in the wrong password. You type. Have you tried the password that is at the bottom of the router? Try it. Maybe the app did not change it.
47:00
Speaker 1
Oh my god. I'm going crazy. Sorry, you want me to put the password in? On the on the setup Wi-Fi? Put it on my on my phone, right? Or might not work. I can't I can't. The one that's in there right now is not working. I'm looking at it. The one I put in that's on on my Wi-Fi on my Linksys page here, the same one. But it's not letting me. I can't I can't.
48:00
Speaker 2
Yeah. Road there. Yes. Yeah. To your new network. Try that password.
48:00
Speaker 1
I can't change it on my phone. I clicked password, and it won't let me back up. I can't back up. I it wants a copy. I don't want to copy it. I want to get rid of it. Well, if I if I click here, go next. Oh, my god. I I already I already I already did. I already did. Son of a bitch. Uh, your network. Okay, it says router. Now, I see the router in the middle of the picture. It says router. I see it. It's on going to be a picture. Yeah, I on the I pad. I see the router in the middle. In the middle. There's a green, a green, a green circle. It's in the middle. And it says
49:00
Speaker 2
You need to connect first to your network before you change it on the app. No, do not proceed on the app first. You need to connect first to your new Wi-Fi network using the default password. Are you now connected to your network or no? So you're now on the dashboard.
49:00
Speaker 1
add or add or or add more knots or the go next okay help us okay go next okay that looks let's here load Wolf it's ready connect your devices to your Wi to go to dashboard What so go to dashboard right okay hold on hold on make your home smart blah blah blah blah blah let's do it no not the okay okay okay now I'm here I see load Wolf 2028 TV internet online one one nod four devices
50:00
Speaker 1
four devices. Okay. okay, hold on. now, if I wanted to change the password, where do i do it? Oh, yeah. okay. so, okay. so I saw it. so, right now, it says my password that I have right now. the one I'm looking at. this is my uh my Wi-Fi password? I'm on my phone. yeah. I'm on my phone on my network. just password. yeah. wait, wait, wait, okay. do I click? well, right now it right now it says four devices. do I hit four devices or do I go on the three lines on top? [silence]
51:00
Speaker 2
all right, you click the menu icon at the top left corner, the three dash lines. And you go to Wi-Fi settings. are you now on the Wi-Fi settings on the app? So when you go to your linksys app dashboard, yeah, you go to your Wi-Fi settings and it will just give you a dots, right? Just click on the dots to check what is the real password for your Wi-Fi.
51:00
Speaker 1
Okay. Devices. Safe browsing. Uh. Wi-Fi setting. Here we go. Okay. I see the password, Wi-Fi password, but I can't It has dots. So how do I know which one it is? Oh, here. Now, this is my Wi-Fi password, right? Hold on. Your Wi-Fi network. Hold on a second. one? One second. Let me hold on a second. Oh, Oh, oh, Oh, oh, go. My network's here. Okay. So, um, this is my, this one here, this is my, my, my, this is my Wi-Fi password. okay so two one, three. 904. 792.
52:00
Speaker 2
Yes. You. [silence]
53:00
Speaker 1
Well, there's no, well, there's no, oh, hold on. Okay, so hold on. I'm going to click on this. Save. Okay, I click on Save, and I'm waiting, but nothing's happening. Okay, hold on. So I'll be good at it. Let me go here. Okay, online. Okay, so now you said, what about my, what about my router, router password? Okay. Hit the three lines again?
54:00
Speaker 2
So once you save that Wi-Fi password, just click on save and reconnect to your network. And then after that, you have to wait for it to process and after that, you need to reconnect to your network and you go back to your link sys app after to check your router password. You go back to the menu and go to administration. Yes.
54:00
Speaker 1
OK and go to advanced settings oh no that work that work administration. OK Uh where is that at? I don't see it here. OK click on network settings. Yeah right? Local network settings right?
55:00
Speaker 2
yes, so you can see the router password. Can we go back? Can we go back and go to advanced settings instead? And then local network settings? Yeah. Yeah, sure. Can you see your router password there or no?
55:00
Speaker 1
Subnet mask, IP address, server, uh, no, I don't see uh, go back, okay. Network administration, okay? Yeah. Oh, okay, let me see. Okay, let me write this down. Okay, I got it. Now this is the router password, right? Okay, and this is, okay. 2 login. 2 N access.
56:00
Speaker 2
Can I go? Can we go back to Network Administration? And then can you see the option same router password and hint? Yeah. You click that option. You can see there you router password. Just click on the dots. Yes. For you to log in to Linksys App.
56:00
Speaker 1
Hey, uh, it is OK on Alpha. One second. Alpha, Victor. I can just take a copy of it here. Let me just do a photo shoot here real quickly. Okay. So, if I click on my network here, it'll left. So I'm on my network. That's working fine. Let me go to my camera, take a photo shot of this. Hang on. A snap shot of this. Okay. And Oh, hang on. You still there? Oh, hang on a minute. Hang on, not yet. Hang on a second. No, I don't, but one second. Yeah, one second. Okay. Okay. I I I know. I know when I hang on. I know hang on one second. Okay. All right. Uh what I want to ask you is this real quickly. Okay. Okay. Okay. So, we're all set now. My network's working now seeing. Let me go back here and see it's my network. Yeah. My loan. Yeah. My network loan will [silence]
57:00
Speaker 2
yes sir, I think you're all done now. you don't want to be charged. this call must be ended because we're almost I should be charging you right now. but I just give you the order to see you.
58:00
Speaker 1
2028, okay, that's working. Okay. Uh, okay, we're fine there. Let me ask you something now. Um, so, if I want to buy the new router, which I did, which obviously I need it, cause I need, I need that second not for downstairs. Obviously. Okay hang on. Okay. Uh, one second. Yes, dear. Listen to me. Cause you've been, you've been very helpful with me. You've been actually unbelievable. Okay. Um, actually, you, you've been, you've been, you've been more than unbelievable. See that's why I like, Lexus, cause you've been very helpful. Okay. You really took me. Um, so now, if I want to, um, buy the new one now, which obviously, I need it, obviously. Okay. Which one, I need it, I need it, I need the second not for downstairs, obviously for more power, for more internet speed. Uh, so, what do you recommend? Um, [silence]
59:00
Speaker 2
Yeah, if it's still available in the market, so you can have the MMBE 7000 or Develop Proforsan, or if not, you can have the MX 6200 with in two nodes. [silence] Um, or our address, our support site. You can check our support site for a featured products for recommended.
60:00
Speaker 1
do not buy from amazon and i i never i never do when you buy from amazon you don't get a warranty with that i tell everybody if you're going to buy something from from linksys to the cisco on a router always always buy from linksys because that way you get the warranty from them okay do not buy it from a third party you've got don't buy the best buy always buy it from linksys directly that way that way you're sure to get the warranty and the coverage how long is it that's only for one year
61:00
Speaker 2
Right now, you cannot purchase it directly from us, so you can purchase it from any other local store or online store, but rest assured that even if you will call us back for support for technical support, you can have the warranty for technical support based on the warranty on your router. For mesh routers, we have three year warranty for your device and one year warranty for your access points. [silence] Three years [silence] even if it's not purchased from us. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence]
61:00
Speaker 1
Linksys Valo Pro 7 mesh system;
63:00
Speaker 2
for where I used to live. same name, but the numbers will not be seven. It will be six E for Echo. Yeah. God, I'm so stupid. Are you still there? Yeah, I don't get drunk, dude.
63:00
Speaker 1
60 1616 uh... let's see 7 is it it here. They said mash what Wi-Fi 6 valve T. Number T. E for echo, trying to find it here okay, uh, it was. This is veilip pro veilip pro 6e is an echo, Wi-Fi mesh system. Is that it? 5.4 gigabytes.
64:00
Speaker 2
Velop Pro 6 being in the for 6 E. Velop Pro 6 E. E for echo. Number six and E for echo. Yes. Yes, that one. yes but you have also options there if it comes into it yeah you can purchase it on one pack or two pack you just have to look for it on Amazon but you can still okay so yeah but you can still use your you can still use your working node as a child node and make your new mesh just them as your main router silence Yes. So you can make that one as your child node instead if you got a new one. Um, same process. You can show me to call us back if you need help on setting it up. Mm. [silence] if you don't need like a much more coverage, because each node can cover up to 3,000 sq ft. alone. Hmm. Yes, if you make all of them. Yeah. uh-no. That is not that is not a mesh router. So, do not purchase that one. Yeah. Wi-Fi seven is really much better since it has much faster in speed and also it's up to 2.5 gigabit subscription on the internet. So seven is much more better than six.
64:00
Speaker 1
if I go with the three pack, well, I mean, well, if I go with the two pack, the, oh, the two pack, it says this, is used, it shows used, it says like new, but it's used, it's not selling new, it says, it says, it has, oh, they're both used, but used like used like new. So, if they say here, if they say it's used, but it's like nice new, is that, do I still get the warranty? So, yeah, when it says used, does that mean that somebody bought them and used them and returned it because they that didn't like it?
69:00
Speaker 2
Yeah, you can still have a free year of technical support for that one. Just keep your receipt from Amazon, or the invoice from Amazon. It might even just take...
69:00
Speaker 1
and how do I know if it's how do I know if it's not if it's damaged or not when I get it because it says here too but down at the bottom it says here it says uh used like new so it says it's like like new well well but but but but if it would but but if it was effective then they wouldn't be they wouldn't be selling it like new would they hello
70:00
Speaker 2
They might just have it. Returned it. Because if you deem the device defective, we really have to do some troubleshooting steps first to identify if it's really defective or not. Yeah, exactly. Because we would let our customers know if it shoots and then deem it defective and let them return it to the store. We will let them know, so they will let the store know. They will let the store know also if their device is defective, that's why they need to return it or not. Yes, sir.
70:00
Speaker 1
okay all right so hold on so let me make sure here one second all right okay but then okay okay so it's working okay that's fine so I have to go all right so I I probably so you said five to seven okay all right I'll probably buy that one then this week all right but we're all set then okay and uh the other node the other node I don't need it so it's not working so I can throw it away right okay all right well thank you for all your help you've been absolutely great you've been fantastic [silence] [silence]: music playing
72:00
Speaker 2
OK. Yes, sir. Yes. You're welcome, sir. Thank you for calling linkages. Have a good one.
72:00
Speaker 1
Thanks. You too. Thanks. You too. See you. [silence]
73:00