V2 Rubric Detail — 03aacd6e-66b2-11f1-9…

The uh you mean to say the wh303? Okay. Uh it's okay. So the the 3 mx-62 that includes the partner note, they are solid white. And the one can't be added is the wh303. Am I correct? Dude, the white. Uh-huh. I see. I see. Okay. Now there will be uh two troubleshootings that we're gonna do, Leroy. Uh but I'm gonna uh select first this short, [ silence ]

Work around, o.K.? And uh the long way that I'm talking about, that is to swap your existing parent node. So we're going to do that later, okay? And um there's two child node right now, I mean three, that includes the WH-03. Are they in front of the parent node right now? Okay, let's grab that one. Let's grab that one, bring it in this location and then um I'll tell you the rest of the instruction once that tile node is in the same location of the parent node. [silence] [silence]

Let's include that one too. Let's bring all of them to the parent node, sir. Um okay. Now, uh oh, okay. So, you're going to ask your son? But anyway, um what I'm planning to do is that we're going to perform a reflash to the parent node. Okay? Now, um I see here that the uh uh trouble shooting has been exhausted, okay. Uh except one for the Linksys app, but um anyway, we'll still proceed to the reflash. Now, um we're going to position the uh three child nodes or the child nodes from the parent node and then use one of the method to add the child node. And if it doesn't work, that's the time that we're going to swap the parent node and use the exact Wi-fi name and the password. And that way, whatever device [silence]

these that are connected right now to the network we'll just reconnect you don't have to reconnect them one at a time. Right and uh what are the uh of course there are newly there are they're newly plugged in. So um what are the led status of the child nodes there except for the newly relocated. I'm sure they're going to be blinking right now. [silence] Okay. Okay. I want to know what led status they have. Usually it takes two minutes for each of the note to reboot.

Now, we're going to go to the reflash.

[silence] yes I just want to verify that because um before we upload the firmware [silence] checking for update. but there is a current version right there that you can click. [silence] oh it's not not current version I'm sorry I'm sorry detail sorry. can I have the firmware of the pair of nodes? [silence] that's 216738. [silence] okay let me just just check this one. I think this is the latest one. now while waiting for the search, uh the the the nodes now, uh how many are are blinking red? and uh how many are

solid red okay anyway um let's go to the computer and then um don't close the interface open a different tab and then um I'd like you to uh type this one MX 6200 space download

of, um, MX 6200 single space and then downloads. All right, what do you have there? It's supposed to give you a bunch of results right now. It's the first one, Linksys MX 6200 support. Click that one. And, um, scroll down the page at the bottom until you get to the downloads document. And you will find a firmware that we need promptly. I'd like you to download that one. Okay. Yeah, well, if that's kind of slow right now, we're going to work on the child node. We're going to reset them all. Now, I'm not sure how you were assisted to reset the child node, but let me just give you how to push the reset button. Now, each of these child node has a reset button. You're going to press and hold the reset button at the bottom while looking at on top of the node. The led status will start to flicker, flicker, flicker, and this is the most important part. It will be off. No light. Now, keep pushing when the light is off. Once you see the solid blue, that's the time that you're going to let go of the reset button.

Yes, sir, and while the firmware, is downloading, no, no, no. Once it's off. Don't let go of the reset button. Once you see the solid blue, let go of the reset button. Is it off now?

uh... okay I think uh you missed when it's off and right now it's uh... let's go to the second one let's let's go to the second one that's um alright let me know if you're pushing the reset button yeah we can wait uh we can just do that later so let me know if you're pushing the reset button of another channel node and just describe to me the light are you pushing it? Okay. So the lights will start to flicker is. Is it flickering now? Okay. Don't let go. Wait for the first solid blue. Okay let's go to the third one. All right let's go to the third one we'll just go back to the first one later

Okay. Let's go to the port one. They uh behave the same way when you push the reset button but there are nodes that uh takes time uh to reboot so um if you know there's

Is that okay? All right. Uh... Waiting for that solid blue. Okay. That's the fourth one, right? We're gonna go back to the first one because I think that was... We missed something. Yeah. We missed something to that. [silence] Okay. Anyway, let it reboot, and we're gonna go back to the region. And uh... Let's go to the computer. Reset.

and uh... under... connectivity said there's what there is an updating... running right there... right now... [silence] it's okay... we're not... going to do an update... anyway... uh... can... Lee... uncheck... there... there's an unchecked... there to stop the... the... uh... date [silence] Okay... it's unchecked... right and don't forget to click apply... [silence] just... to totally save... it... okay... [silence] I'd like you to click the okay button on the lower right... [silence] we're going to go back to the main page... [silence]

and then on the lower right, you have there a C A option or you can't find it, it's kind of a tiny, you won't see it right away. there is a CA right there. Yes, sir. Okay, thank you for saying that, that means you have clicked that. Go back to connectivity. And do you have there a button for tool and file? Down the bottom before the okay button? Okay, click that one and like you said, the

It's been downloaded right. Let's look for that. Okay. It's okay. Don't look for it. Okay. Now um. Yeah. Uh we have to wait for that firmware. Anyway I'm kind of surprised where it's doing an update and we just checked the firmware of the parent node it's 2.2.

.16738. So, that's already the the latest firmware right now. So, I have to report that. And then, going back to the child nodes, are they back to a solid blue? The W03, I guess that's pink or purple right now? Which one, the MX62? But The MX62 child nodes are solid blue, right? Alright, I'd like you to unplug all of them, sir. Unplug all the child nodes. This is uh in preparation later, sir. So, um,

[silence] right. Okay, now we're about to do a reflash to the parent node, sir. uh the phone that you're using right now talking to me. Is that connected to the network or no? It is, okay. So, um what uh, by the way, once you start reflash, there will be a [silence] something [silence]

flight interruption with the Internet. If that's going to happen, do you think we're going to be disconnected from the call? Okay, good. I see. Perfect. This will avoid for us to be disconnected if that's the case. Anyway, yeah, let me know if that download process where is a finance trains, okay? It's taking a while to download, and that's supposed to be running like probably 40 seconds to one minute. Now, the computer that you're using, is that a Mac or a Windows? I see. Does it have an Ethernet port or is it just for Wi-Fi? It does. Okay. All right. Anyway, it's okay. Well, let's just wait.

Do you think the download is halfway there, or it's too far? It is.

All right. Let's start. So, let's go back, uh to connectivity and then go to, um choose file again. All right.

I'm sorry. Is this wired to the parent node or to the modem surf? Just want to verify that. [silence] Download it. [silence] Oh I see. Yeah. That being said, uh, I guess they have a modem/router here Who is your Internet Service provider? Ah, AT&T. Yeah, that explains. [silence] Yeah, they provide a, uh, a modem/router sure. Uh, is the Wi-Fi if of that modem/router turned on right now, meaning it's broadcasting a different Wi-Fi name, or it's turned off?

Perfect. So the update is downloaded and you're connected back to the network or interface. Yep. Uh, can you check if the C is available now? Because you're like, uh, you know, you'll sign out from that page. Is that the bottom? Yep. Ok. Go back to connectivity. the choose file button should be available.

Let's uh click start right there. All right, so, uh, we're not going to be disconnected from the call if that's the case. And while waiting for that reflasher, I have a question. Uh there are uh three mx 62 child nodes. And then, um 1W-HW03. uh how far are they to the parent node sir? 5 ft, 6

6 feet right next to it. Okay, good. I understand. Four feet, are they what? Two feet apart? Four feet apart? From each other. Yes, we're gonna do that. Because each of these child nodes is broadcasting a frequency with. So it could be one of the reasons why the node can't be added, because they're in free interfering to each other. Just maybe three or four feet depending on the distance of your power adapter or outlet because we can't scale it out. Just a little bit of distance.

thank you. Going back to the refresh, the progress bar supposed to run until it will be full and then um is it giving you a a spinning signal right there? Like OK. OK. Now um this is the reason why I asked you to turn off the Shield mode so that we will know that your computer will go back to the Wi-Fi and um communicate to the interface again. Now uh once it's done, usually OK uh there's a message there upgrade complete but sometimes it does not show up. So um uh what's the um.

color of the LED status of the parent node right now is back to what okay so um okay now the page there is it still spinning okay uh we'll wait for two minutes okay cuz um we want to wait for that message router upgrade complete that's our cue then um if that's not it's showing up now okay I'd like you to click okay right there and then uh does it give you back the main page right now at the bottom do you still uh do you see

A Rado S. The router upgrade complete. You see that screen. Am I correct? OK. [silence] I'd like [silence] still spanning right now. So after the message router upgrade complete, you see that screen.

OK. Click the C first. And then go back to connectivity. Are you back to connectivity? Oh, it's spinning. OK. All right, good. Now, this is where we power on the child node, map? All of them. All of them.

All right, we're going to wait for each child node to back to its default settings. [silence]

uh... while waiting, Oh yeah, by the way, uh, did you plug, um, all of them or only one? All right. Let's keep ourselves busy. Let's go back to the, uh to the computer. And I believe you're still on connectivity, right? Okay. Um, on the far right you have their CA router setup. All right, click that one. [silence] Their impedance says 10 to 30 ohm. And they arrive. They arrive. I have my book. Uh, what if I plug this? You plug this in? Me? Yes, you. Okay.

And we are on position. Okay. Uh what are the led status of the child node right now? [silence] Okay. Now, um, you just checked them. Are they in the same room with the parent node? Same room, right? All right. Let's go back to your computer. And I know you've seen this button before. I'd like you to click there by the way, is the button there, um add wired child node right beside it, um uh is the add wire child node clickable or not clickable?

Okay, uh, I'd like you to click add wireless child node. Okay, now, uh, let's, all right, it's okay if the pair, uh, child note is blinking, but what I'd like to know is one of the child nodes now are start to blink, started blinking any? [silence] One of them is blinking now? All right, can we click again one more time, uh, add wireless child node?

is okay after clicking that let's check one of them is blinking now right perfect I want to take it's okay because we need to know if one of them starts to blink I think we have a good sign here they were okay just let's you know we're going to wait for six minutes now uh... others will happen in the 6th minute 6th minute.

Hmm. I see. Yeah. Yeah, well, uh... Mm-hmm. Good thing you said that, but not all customers of Linksys believe that we have to include the modem, okay? Uh, the reason why we're saying that on our end, because, but we're not saying that there's, there's, you know, um, there's, nothing would could be wrong in the node, okay? What I'm saying is that, uh, we will include that one as one of the probable costs, right? But yeah, there are really cases when there's a problem.

we want to pinpoint first the parent node, okay, because um, the, um, child nodes are dependent on it, okay? But um, if we can identify uh, the cause is only on the child node then we will uh, focus on that, okay? So, right now, um, yeah, let me just check the timer. Ah, okay. So, uh, checking on the child nodes here, how, how many are white, solid white? You said the WHW starts to blink, is that now solid blue? Alright. It's okay. Anything that is similar to blue, turquoise, green, that means that has been uh, that that node has been added, but let's focus on the uh, MX62 child node. Are they also white?

They're stuck there, okay. we are going to wait three minutes more, okay? Just three minutes more. Now, when that six minutes is over or three minutes is over, I'm going to ask you to unplug those nodes that is solid white. And he said the double-heavy is going to ask you to disconnect that one. Uh like I said earlier, each of this node has Uh frequency. So Uh what it's doing right now is um it's too crowded. So turning off the two child node has been added. Lower down that um Uh interference, then I'm going to ask you to click add wireless child node again to the computer.

all right the six minutes is over one m x 62 is solid white let's disconnect that one W H W 03 you said it's green let's disconnect that uh unplug it totally.

All right, unplug the ones that are added. All right, let's go back to your computer. Uh, you may click uh, add wireless child node. is... one. Okay.

hi, Leroy, uh, thank you for patiently waiting. Uh, when we were talking about your childhood, you said the other one is catching up, or the other one started to, um, have the, uh, lead status blinking. Are they both all right? That's a good sign, sir. All right. All right. Yeah, uh, I want to report this one, uh, to the team, sir, okay? Um, we know for a fact that the system has what we call an automatic update, and I'm kind of surprised when you told me under connectivity, it's doing an update. Uh, well in fact, uh, the firmware's already updated. Okay? It's not supposed to do that, sir. All right.

we have, like, it's a week, then the update will, uh, are running smoothly on those child nodes in your network to have the same firmware with the parent mode. So, uh, we don't want to join the crowded updates, okay? Cause as far as I know, there's no update. Okay? So, Okay, we need a two minutes more. Yeah, I want to, uh, yeah, uh, usually, It's okay. Uh, that's good. Now, yellow is applicable only to the child node. Yellow means, um, uh, the child node is too far from the nearest node or parent node, but it's okay. Uh, I've seen that, I've heard that, um, over the phone, uh, but eventually, it'll just go back to a solid white.

And they're a solid white right now. Uh, the two of them are still blinking white. The tower. One minute to go. Mhm. Uh, yeah, W W W zero one just to let you know, okay. [silence]

as part of the EOL cert, right? It's end of life links, it's not manufacturing that, um, node anymore, and, um, there's no update for that, um, particular node anymore. Uh, I'm sure with the MX62, they still receive that. Anyway, the six minutes is over. Now, I'd like you to unplug the two child nodes, the one dot our solid white right now. Unplug them. Okay. And, um, right. Okay, now they're all unplugged, sir, right? Okay, yeah, you may start relocating them, Lear. I don't know how big is your house, okay? But we will perform a boot thing sequence. How does it done? Okay? Um, of course, you're going to pick up one of the child node to be relocate it, right? So once you do that, place the first child node that is you think that it's close to the parent node. Okay, power it on and grab the second child node, place it where you want it to be, um, uh, that you think that it's close to the first child node that you powered on and so on, sir. Okay? That is a booting sequence.

Start from the closest child node which you think that is close to the parent node. [silence].I proceed to the next child node, sir and so on.

And, uh, they're all been, right? Uh, Hello, sir. Are you still there? Okay. uh, Hello. Okay. So, um, setting up the timer again. Okay, well, uh, we're gonna go to the first child node that you powered on. I don't know what that was, but, uh, it's either it's gonna be a solid white or solid blue. And then, um, if that's the color, then we can proceed to the next child node that you powered on to the third child node and to the last child node.

the third one is solid white you mean? Mhm. Okay. Okay. But I'm sure this are the same location when this is working right? Same spot? Okay.

The correct way, sir. For all right, I guess we're going to your son's room. Now, if that's the W-H-W-0-3 teal or solid, look, OK? Do you want to double check this one, Leroy, in that your son's room, if there's internet. It should be working by now.

All right. Well, anyway, is there is there anything else that I can help you today? All right. Okay. It was a long shot, right? It took us almost one hour and 30 seconds now, okay? Anyway, so what we did was

it's called reflash, okay, so, uh, we turn out the automatic updates because I'm sensing that I need to report that because there shouldn't be any updates and it could be it was interrupted, okay, and um, se se se se somehow it affects the child node to be added. Okay, but again, you might want to turn off the automatic updates for one week, okay? Uh, let it, you know, do the updates for all. Yeah, and, okay, and then um, you can make it one month if you want to, okay? But uh, leave it off, and then if you're ready to turn it on, you can just go to that page, check the box, click Apply, and it should be on. Okay? And Leroy, uh, to note more about the Lenis product, you can visit Lenis.com forward slash support, and you have a wonderful day, okay? Take care now. Bye now. You're welcome, sir. Bye.