V2 Rubric Detail — 0446a26e-6a79-11f1-9…

Welcome to Lynxess support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.lynxess.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support option may be available depending on the issue. [silence] Thank you for calling Lynxess. This is Ice. How can I help you? Let me check for a sir. You called before for using the same number 17046575184. All right. All right, sir. So you were setting up your Linksys router but then your call got, The previous agent has called you or called you back but there was no response on the line. But the previous agent has called you back twice and still it didn't reach your line. So, would you like me to proceed with assisting you with your concern? So, you have a new MR5500. All right. Uh, when did you purchase this? Uh June 12th 23rd.

Okay. So where are you, where are you on the setup now Ronnie? I see. So you weren't able to access your router's IP address. Okay. So try to open a web browser and then type in 192. And then

uh 192.168.181.1, uh let explain, so I hit enter, and tell me what do you see on the screen? okay, the router pas, do you see the sign in page, uh, where, and the router, access, router, password? do you see the sign in page where there's an access router password to sign in?

what did you type on the router password is it admin because on the sign in page or you will be asked for the router password so you should type in admin for the router password is A for and D for D and for M and I for ink and for Nancy admin all lowercase

Okay. so when you type in the router.

There are two options for dents. Tuh you can access or sign into the email or sign in to the router password. But signing in for the email means you have on account, you created an account to link your router. Uh so, you have an account? Um the thing sah it is that uh we no longer have any uh [ silence ]

smart or services that links to cloud accounts, because cloud services are removed, but you can try to sign in using your email, if it can or connect. Or if you have the um, lexis app on your phone, we can also try to check it on your lexis app. Okay. Try to open your lexis app on your phone and then once you're on tell me what * do you first on the screen once you open the lexis app.

Okay. So or can you, can you tap on the menu icon, or the three horizontal lines on the up? Okay, once you tap the menu icon, go to Wi-Fi settings. select Wi-Fi settings. And on the Wi-Fi settings, you will see the Wi-Fi name of your route. Um, can you see if it shows the Wi-Fi name for the 2.4 and five? Or is it just one name? I'll So it's not showing 2.4 five. It's not showing there on the app.

Can you scroll below if there is uh other options below? Okay can you can you can you click on advanced settings? So when you um select the Wi-Fi settings it only shows

Okay. so since it's showing only one WiFI name and one WiFI password, it means that your Linksys app only broadcast one WiFI name for both your 2.4 and 5 gigahertz. So we cannot separate the bands on your Linksys app. So we can only do that through the web user interface. That is the the one we log into to the web browser, the 192.168.1.1. Now, I want you to go back to the web browser that you have typed 192.168.1.1 on the address bar. [silence] So there you'll see the user name admin. [silence] And the password is the one that you have typed in when you first connected your router. [silence] So you can wait for the page to pop up in just a moment. I'm sorry to keep you waiting.

[silence] hold up to that. page Ronnie, because that's the only way where we can separate the bands. and to log into that, select the router password sign in page. Okay. Oh, try to close the top and open a new top. Okay. Once you open a new top, type 192.168.1.1. Um, uh, it should route you to sign in page. there's no router password. [silence]

Scroll below if there is a link for local access, click Local access done. It should have an option for or clicking on the local access okay. Okay, try to sign in your email and let's see if we could uh log into. Mhm. Sorry. Okay. Type in the uh the password, since you mentioned that you have created [silence] login account.

[KEEP_UNCERTAIN] an account when you set up the Linksys router. Then type in the password you use. But you just said that this is your first time setting it up. Right? Mm-hmm. So if it's your first time to set it up, you may not have created an account before for this router. That's why the best choice was to sign in through the router password because you can sign in through the router password just typing in "Admin" because that is the default router password. And since you, it's your first time setting it up, So

it should be able to log into the local access or router's web interface. [silence] are you sure uh this is uh your first time setting it up because it appears that the serial number the serial number you provided for the MR5500 up is already out of warranty. is this the router you just got it from best but I from eBay. Mhm. can you.

okay, so you sign in the email address and password and what else's face? Okay, let's try to type in m yrouter.local. Open a new tab, close the tab you open, and then open a new tab, and then type in my router. Local M. Y. R O U T E R period. Local local, L O C A L.

Mm-hm. Okay, uh, can you click on the two phones? Click on the two phones, the mobile image over two phones. So, once you click on the two mobile image, you should be routed to the sign-in page. Okay, and you see the Access Router? It should be the Access Router because that's the normal routine. Once you click on the two mobile phone, you will see the sign-in page with the Access Router.

Can you scroll below if there's a link to...to click on local access? [silence] Or, no account. [silence] There's nothing below. You scroll below the screen, there's nothing. [silence] Okay, click there if you don't have one. [silence] Okay, try to create an account. See if it will work. [silence] [silence] [silence] [silence]

So go back to the page the email password and try to login type in your email and and password, if it says incorrect password, there should be a button for reset or forgot the password.

On the product label, sticker, it has the WiFi name, WiFi password, and then the recovery key.

usually it's 10. You will know if the router password you created is not correct because it will prompt a message. The the screen will prompt a message if you did it correctly. So, just create a password and try to So what's the next? What does it say?

Okay. Um on the Wi-Fi settings, you click on the Wi-Fi settings under the router settings, right? So, yes. So can you click on the Wi-Fi settings? It's under the router settings.

okay is it at 2.4 gigahertz band and the 5 gigahertz band showing okay so um can you check on the 2.4 and the 5 gigahertz if they have the same wifi name okay so you just need to add a 5 on the 5 gigahertz ban the wi-Fi name and then I have number five on it so that's

You will know if the, that WiFi name is for the 5GHz band. Then click Save or Default, a nickel, and then proceed. [silence] Use different names, because you're separating your band.

Okay, so it's all done now. So it is all done now. We have made changes to the wifi name of your 2.4 and 5 gigahertz. So the 2.4 band you have is the same default wifi name of your linksys router. Links is and so on. While your 5 gigahertz band is the same as your wifi name for your 2.4 but it has an additional number five. So once it is broadcast. Okay, that's good. So everything's good now. So, Ronnie. All right. All right. So, thank you for calling linksys. It's Ronnie and since everything's good now. All right. Thank you. [silence]

And take care. Yeah. Once again this is Is. Take care. You're welcome. It's my pleasure Cassie. Good bye.