Speaker 2
Welcome to Lynx system support to ensure quality service. Your call may be monitored. For in warranty products our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling test. This is this is HTTPS How can help you?
00:00
Speaker 1
correct. Yeah, I've got it right here. I've got the tag that Wi-Fi name, Wi-Fi password, WTS, okay, there's a serial number. That was, uh, 37A, D-M-2-C, B-0-1, 3-8-1. [silence]
01:00
Speaker 2
Stephen Sondheim wrote in his 1955 musical Gypsy. Brilliantly blared the song from tapes of videotapes. the, the, the [silence] So yeah, but would you like to replace Mary [silence] All right, let me [inaudible], sir, [inaudible] the serial number is 37 14 alpha.
01:00
Speaker 1
Correct. That's correct. [silence] Well, it's only I did have another one. [silence] but I'm not going to hook it up right now. [silence] which I have the same identical router for a for the child no. Right, and I think I'll cross out the other one, you know when when I get this one working and I'm comfortable with it.
02:00
Speaker 2
10 m for Mike 2 C for Charlie B for boy 0 13 81 is that correct right let me check first that uh you only have this one link is that all right I see so you're only setting up this e7 350 all right I'll call you first to record
02:00
Speaker 1
Well, my name's James Grimness, G-R-I-M-N-E-S. Grimness, G-R-I-M-N-E-S. Uh spectrum communications. Uh, J. The same as my last name minus the R, so it's J.g.m. Ness at Tampa.
03:00
Speaker 2
for you, sir. May I have your name? James Andrews. All right. James, who's your internet service provider? May I have your email address, Jane? [Silence] your first name Initial J. and then your last name.abunus green miss G R I. All right. So J. gimis ah account bay. So you're Jay.
03:00
Speaker 1
See, you know what campus, T-A-M-P-A, Tampa Bay, dot rh.com. T-A-M-P-A dot Bay, Tampa Bay dot rh.com.
05:00
Speaker 2
Kim is at Camp Bay. A double shot latte please. [silence]
05:00
Speaker 1
Yeah, I'm run through one more time. J-G-I-M-N-E-S at Tampa Bay, T-A-M-P-A dot R-R dot com. uh D-A Tampa Bay one word dot R-R dot com. [silence]
06:00
Speaker 2
The J game is at tampabay.r.com. Tampa Bay.
06:00
Speaker 1
Well, I wanted to close out the demo at Walmart and I had a tech rep a couple of days ago that we tried to work through the problems and unfortunately, our connection got interrupted and we never, we never could get the problem solved. And I've worked on it myself numerous occasions and I'm usually able to solve the
07:00
Speaker 2
All right. Okay. James, uh, I've checked your links as well, and I see them. It seems uh, your router e7350 is already out of warranty. Right, so [silence] [silence] since [silence] your router gets disconnected, it may need to be reconfigured. [silence]
07:00
Speaker 1
How's it work properly? Well again it was purchased uh uh again there there it it might be from uh a production standpoint but um I I bought it again at a closeout at Walmart and um I don't have my receipt in front of me but um uh probably close to a year ago and I had trouble then and I I'd never got set up So I mean that's that the whole issue and um I mean evidently No not not three years ago I mean three years ago again it was
09:00
Speaker 2
yes, so, as I've mentioned before James since your product is already out of warranty, I could not provide your free uh technical assistance if you want me to walk you through when did you bought it and when did you bought it? right. Yes. but the thing is uh since you bought it three years ago it still fall uh out of bargain. Mm-hmm.
09:00
Speaker 1
Old sock at Walmart. uh yeah I don't have it in front of me right now, but but but I never I never sent the warranty in. Right. Okay, I I I Okay. Oh.
10:00
Speaker 2
Or, do you have a receipt so that we can validate the warranty status of your router? Because our system, yeah, because our system shows that it's already out of warranty. And for us to validate, uh, so, what I can suggest, uh, James is you go to our support site, support. linkss.com. Once you go to support. linkss.com, type in the model number. Are you in now? support. linkss.com.?
10:00
Speaker 1
Yeah, actually, this is a Linux support central. I am on Linux. Okay. Hold on. I'm not on yet. Okay, hold on, this just one second. Okay.
11:00
Speaker 2
Welcome to the links is support, you're on the links is now.
11:00
Speaker 1
perfect okay yeah keywords or model number anyway okay got a picture of it okay right moving on your right side here right hardware on this page hardware information setup installation features and functions troubleshoot firmware upgrade and yes I am on um support linksys.com
12:00
Speaker 2
Sure. You see that? Yeah. Yes. On that search bar, you type in the model number of your router, BGW-210-700 or BGW320-500. Once you type in that, you will see the search results of BGW-210-700 or BGW320-500. Click on
12:00
Speaker 1
yes, I'm on that site. trade, 350, and I've got the page before me. Yeah, again, I do have-again, I'm on frequently asked questions so I should be at support. Okay.
13:00
Speaker 2
And you type and then you you type in all right. So you type in the e 7350 and did you select? Did you select? Okay. There's a lot of search results when you type in your model number. Yes. So from that page, you will see all about your printer. That's why there are you will see how to set it up. There's a set it up. There's a setup. There's a setup wizard
13:00
Speaker 1
Right. And I've, I've been through all of that. Right. And I've been, I've been through that and I've reset it. I mean, I've pretty much covered, um, okay, results for E7350 support. Um, and then it gives me a lot of choices here. Um, and there is three pages of probably uh, 10 or 15 articles or strategies to, uh, to, uh, work with it. Um, And, um, right, so the first one is, uh, E7350 support, and the next one's E7350 uh, EZ Mesh Support, which I'm assuming, I, I am under the impression that this is the easy the, uh, EZ Mesh. And the serial number would tell me that, but, but I don't have the, the, um, the chart that shows the, uh, what the serial numbers. Um,
14:00
Speaker 2
Setup Guide on there. There's also a way to reset. [silence]
14:00
Speaker 1
uh there's frequently asked questions uh the next uh article is uh overview of external storage uh for features and Linksys e7350 overview of the disk settings okay okay i've got that okay i've got that yes it does look the same Okay. Okay. Now there's a UI stim uh simulator.
15:00
Speaker 2
Okay, select the E7350 support. Select the E7350 support. And you will see the picture of that router. Is it the same as your E7350? All right. Now when you scroll below, you will see the setup guide on how to set up your Linksys E7350. Scroll below.
15:00
Speaker 1
Okay so the first is a picture and then comes the specifications then comes a hardware then the product requirements and the package contents. Okay um. Okay What? Okay setting up okay I do see the setup guy right now. correct? correct? correct?
16:00
Speaker 2
Yes. Yes. Scroll below. Yes, scroll below because it's way, way down on the screen until you reach the setup guide after the video n Okay, that's good. So you just need to follow that setting up, but before proceeding on that, scroll below. You will see the resetting the Linksys E7350. So you need to reset first your router. So you follow that guide and the resetting of your E73. Once you have reset your router, that's the time
16:00
Speaker 1
Okay, uh, again, right, um, and I've done this, uh, again, on this router a number of times. Although, I haven't used this specific guide. I mean, it looks like this must have been a problematic, um, uh, and again, depending on where you were in the in the serial numbers, because y'all made some changes, if you saw there were some glitches or what have you. Um, and, uh, um, and I have reset the the the router. There was a time when it was admin, admin, but I do I do on the first Linksys that, um, that it does have a articulated particular, uh, password. It's not admin, admin. Um, so, um, and again, this is probably the latest or the best. Go ahead.
17:00
Speaker 2
that you proceed with setting up your linkages. Okay.
17:00
Speaker 1
Okay. Yeah, I understand that. I hadn't been able to get to the user interface to where, you know, I can enter the password and, uh, ah,
18:00
Speaker 2
Follow the same steps and you will not be able to login to your router's web browser interface, because of the because of the because the setting up of your router is very simple, so you just need to follow the steps, and you will be able to log in to your router's web user interface, and it will connect, because there's a setup wizard, once you log in. And you just need. Mm-hmm. Okay, the. Alright.
18:00
Speaker 1
Correct? Correct? [silence] It is uh the the top light is blue which I guess is the on and off. The uh the internet is uh orange and the uh uh the other of those five choices is uh it's a blinking or it's blue but there it is has a little shudder to it meaning it's not constantly blue. It is has a what pardon yeah I mean it [silence]
19:00
Speaker 2
Let's uh let's do a recup of what you did. You have reset your router correct. So what is the color of your router right now? So it should be solid blue. The power light on your router
19:00
Speaker 1
light solid blue, but the again, the, the five lines, I forget what they're called, but that one, I mean, it's solid blue, but it has a little a fluctuation, a little bit of a flutter to it, and I had noticed there was a there was a problem with that on some some of the other models, but it didn't seem like it was a big issue with this one. and
20:00
Speaker 2
Uh, it should be solid blue, the power light. Okay. So- Umm, but the- Okay. Mhm. Mhm. Is that normal? [silence] So when you have reset your router, did you connect uh your router to your modem?
20:00
Speaker 1
Uh I left the connected is that is that should I should that have been disconnected. Uh spectrum. Okay, it's connected, but I didn't connect it after I'd I reset it, I left it connected and then we said it. Did that make a difference?
21:00
Speaker 2
you should connect your router to your modem. Who's your internet service provider? Okay. So, you should connect your router to your Spectrum modem so that your router will get an internet connection from your modem. Because that may be the reason why you cannot proceed because your router is not connected to your modem. Yes.
21:00
Speaker 1
On my internet's live because I'm you know I've I'm I'm not when I connected I have internet it is yes it is silence
22:00
Speaker 2
It should be connected whether you have reset or not, your router, because if your router is not connected to your modem, or even if you have set it up, uh, you cannot access your internet. Uh-huh. Uh, no. All right. Um, so, can you tell me if your router is connected to your spectrum modem? Mm-hmm. All right. Um, yo You're, are you, are you using uh your phone or a computer to access your router's interface? Uh Computer. Now, on your computer, you need to connect first on your router's Default Wi-Fi. So the default Wi-Fi of your router is indicated at the bottom of it. Since you have reset your router, it will revert back to its default settings, which is the default Wi-Fi indicated on your router. So you need to connect your computer to that default Wi-Fi name of your router. Once you have connected your computer to the default Wi-Fi name of your router, open a browser, and then type in the 192.168.1.1.
22:00
Speaker 1
Good 168.92.0.1. And I've tried, I've tried a number of the combinations. What was the specific uh uh ID for lynxors? I. I want to see those your
24:00
Speaker 2
I should be 1 9 2.168.1.1.
24:00
Speaker 1
Okay, 168, 190. Right.
25:00
Speaker 2
because that is your router's default IP address so once you open a browser you type in 192.168.1.1 and then hit enter so what do you see on the screen now password is admin admin and it will present me with a dashboard. since I like to get it right. 192. Where did you type in James? Where did you type in the 192 168? 1? 1? As I've mentioned, when you open a web browser, type that 192 on the address bar, not on the search bar. Because if you type it on the search bar, it will only provide you search results. You should type it on the address bar. the at the very top of the web browser. where you can see the URL side. Say, for example, you open Web browser or Google.com, so where you can see the www.google.com, that's where you type the 192, All right. Um, James, as I've mentioned again before, since you're already on our Linksys site, you just follow the instruction because it's very clear. The instructional guide there. Once you, uh, enter the router's web user interface, you just have to follow the on-screen instructions because, uh, it will prompt a setup wizard for your hear . Did you try to type correctly the IP address? 192.168 no! You're typing it incorrectly, it's 192.
25:00
Speaker 1
Right. Okay. where everyone is logging in. admin. No.
29:00
Speaker 2
168 1 1 you can look at the supportelenksys.com to get the correct IP Address of your router, So, yes, if it's asking for your router password then it's admin It's very clear on the instruction guide, so James, if you still want me to walk you through the steps you will have to apply for a 60-min or 90-min online private chat session which is a paid service and as I've mentioned before, the router of yours is with
29:00
Speaker 1
right. Right. Right. The, again, I guess it depends on the area, the log in on the.
30:00
Speaker 2
already out of warranty. I cannot provide you free technical assistance. The only other solution is the support site I have referred to you. So just follow the guidelines on the site because it's very easy to, understand. Just read carefully the setup process of your Linksys router. And make sure you type it correctly like the router IP address. A while ago, you couldn't reach the site because you type it incorrectly. So just read carefully and thoroughly the instruction, follow it, and then
30:00
Speaker 1
[KEEP_UNCERTAIN] well right right now again uh as a side note i have done plenty of that but look at how many articles and how many i've been through youtube i mean i've spent hours on this project um it looks to me that there were there must have been a problem uh a grip with with uh this series at least certain serial numbers that in the production line uh because of the amount of um of even clarification on y'all's website so i uh
32:00
Speaker 2
little more understanding of your router. So you can try to read first with regards to your router so that you will understand its configuration and how it is set up. Okay? I think, James, you just have to follow this step by step instruction. Because just a while ago, you were not able to get it correctly just typing the IP address. Just follow through the steps provided on the support site because it's very easy to understand and follow the guidelines because it's already enumerated one by one. So you just have to follow it. And once you're on the router's interface, then the setup wizard will begin automatically for setting up your Linksys router. So it shouldn't take you too long or difficult to set up this router because it has a setup wizard that will help you.
32:00
Speaker 1
Okay. All right, thank you.
34:00
Speaker 2
configure your router and set it up. okay. all right. you're welcome. thank you for calling linksys. and take care. have a good day, James. goodbye. [silence]
34:00