Speaker 2
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00:00
Speaker 1
OK. So you're just connected to the busy piece? Sorry. Internet of work. downloading please. The browser is not doing anything. The router is working. No, it's not. It has a separate light. It says when it turns off, it will turn on to be a green light. What does it say? When? I tell you when. You never forget to take that password. Why don't you complete the local setup? The router will apply itself a set And if they should everything should be it's indicating your home network is active. That's your Google.So is. Excuse me. [silence]
02:00
Speaker 2
thank you for calling Linksys this is Etty how can I help you? okay it's not taking the uh... the router password yes ma'am
06:00
Speaker 1
We have the new router connected. And so let me start off and tell you what it is. It's a um, um R, seven, 350. And so whenever, um, what we're trying to do, it looks like we've got it set up. Um, the TV had I see both of our phones recognize that and and our TV and the living room looks like it, you know, if I put in the password that's on the bottom of the router, it will find it. But what I'm trying to do is I'm trying to go on to my desktop key in that, um, 192.1.168.1.1. And when I Yeah. And when I do that, um, Let me see. Let me get back to it. Um, Okay. So, let me tell you what, can you maybe just walk me through from from there? Tell me exactly what what I need to put in and put in the 192.66106 up. I like Janelle JAN L, D B A R B E R. barber@ Dmail.com. Spectrum.
07:00
Speaker 2
yes. that's the router IP address ma'am. before we'll proceed by the way, I'm sorry. I need to gather some more information first before we'll start with our troubleshooting ma'am. can I have your name? um, okay. Ja Nell Barber and your email address ma'am. Okay. that's again your first name J-A-N-E-l and then the letter B as in David and then your last name Barber at gmail.com. and who is your internet service provider?
08:00
Speaker 1
Yes. You ready? 33 C1 0 M 2 9 D 0. one zero four nine. Yes, ma'am. Yes, ma'am. Okay. And every time we we put we got done that step, you know, where it tells you to put in that password that's on the bottom of the router. We just now bought it and we just now are trying to set it up. I was I was thinking it was gonna be easy because we had a Lennoxis already.
09:00
Speaker 2
it's spectrum. okay. can I also have the serial number of your Lynx device? just try to look underneath it. yes, sir. okay. so that's three, three C for Charlie, one, zero M like Mary, two, nine D as in David, zero one, zero four nine. is that correct? let me just check this. okay. so how long have you been using this device?
09:00
Speaker 1
Yeah, because I'm just, you know, I want to be able to change before we start connecting all our devices, we want to be able to do like I did with my old one, change the router name and the password before we didn't want to have to start connecting all these devices with its, uh, password that's at the bottom of the router. And I can't get to that page anymore. Yes, ma'am. And then the new router hooked up with a purple light on the bottom, you know, they never did turn blue. They just turned blue. So I'm on the desktop right now, and so if you can walk me through right now, the screenshoot, Go ahead.
10:00
Speaker 2
Yeah, so did you disconnect the the old router already? Is it disconnected from the system? Okay. Mhm. Okay. So other wireless devices are already connected to your network. Um right now, you're just trying to access the router setting, which is 192.168.1.1. Mhm. What?
10:00
Speaker 1
Yeah, hold on one second. I bought it. We had to edit. I don't think of how I did it. Yeah, it was shipped to you. Yeah, they shipped it here. Hold on one second. Let me look on my Walmart account. It was Walmart, right? Yes, I should pronounce that. Okay. Purchase history. See all.
11:00
Speaker 2
Yes. Uh, by the way, ma'am, I need to know the exact date of purchase, 'cause you mentioned that you just purchased this device. No worries.
11:00
Speaker 1
Yeah, okay, June 14th. Yes, ma'am. Okay, so I'm at the screen where it shows two, um, cell phones and it says download the Linksys app setup, but I'm wanting to, okay, down there at the bottom where it says skip this step or just the, all right, so I did, and it says sign in.
12:00
Speaker 2
June 14th of this year. Okay. All right, so ma'am, yeah, on your desktop computer when you type in http://192.168.1.1, what did what did you get? Okay, so you see there two phones. All right, click on the two phones, please. Yeah, just click on the two phones. Click on the images. Okay, so it says access router. That's the router. That's what you are gonna be accessing. Okay, and this is talking about your password currently which is just admin. So why don't you at this point go over to your Wi-Fi, and without signing into the network see if you can see the phone next to you.
12:00
Speaker 1
hold on one second, that's where we're messing up. Okay, so tell me what it is again. Um, okay. Okay, that was what the problem was. I was putting the password that was at the bottom of the route. Now I see everything. Yeah, okay. That was what I was lacking. Okay. Okay. How would we have known that part? That's part I'm wondering how we would have knew that was the password. Okay. Okay, that's what I was asking.
13:00
Speaker 2
The router password by default the router password is admin all lowercase. Okay yeah that's the router password ma'am. The one underneath the the router that's the I I believe your you have the Wi-Fi password and also the recovery key So by default the router password is admin So I'm able to log in.
13:00
Speaker 1
Yeah. And I see the router. Yeah, I do see it. So now we got to tell it to communicate with all the items in our home, right? No. First we got to change the password, the name of it and everything. That's what all this is for. Okay. Okay, hold on one second. Bottom right. Tell me where I'm looking. Oh wait, maybe I gotta go further. Click on white now? Okay. Okay. Okay, I see it. Okay. [silence]
14:00
Speaker 2
you want to change the, the name, ma'am, the Wi-Fi name, just click on CA down at the, at the bottom, there's an option CA, it's beside the privacy policy, just look for CA at the bottom right, CA, C for Charlie, A for apple, it's right beside, privacy policy, okay, so after you click on CA, just go to Wi-Fi settings and there's where you can change the Wi-Fi name as well as the password.
14:00
Speaker 1
Okay. Okay. Um, so, Wi-Fi settings, okay. Right now, it's called link. So, setup to 3ED. For. It's a dual band. So, that's two different, you know. Right. Okay. So, I'll change both of them. Okay. So, you wouldn't name it. Okay. So, separate those, because that's. When my brother helped me set up the other one, we didn't, we just stayed with that one. So, um, all right. So, you recommend that I change those too and then when I go, I want to be able to change the password from admin to. [silence] to whatever. Oh, that's a newer one. Okay. Did you, there's this new beta router that comes out. For, actually, three sets. They're cheap. They have a chip for the um,
15:00
Speaker 2
Yes, it's a, it's a dual band, so you, you should be able to see there the 2.4 and a 5 gigahertz band. So, I would suggest you separate the names, Ma'am, so you may put in your name and then just put 2.4 at the end. Same goes with the 5 gigahertz, just put your name and the 5 gigahertz. Yes, you may use, yeah, it's not admin, that's a different password, that's a Wi-Fi password, so the default password can be seen underneath the
15:00
Speaker 1
Okay. Okay. But you would recommend changing the name of, of the different bands to two different names, but then keep the Wi-Fi being the same? Okay. I gotcha. Okay. Now to, to, to tell the router to start picking up like our home security system and all the TVs because we stream, we'll have to go in and tell it to start picking up all those things. Okay. Okay. Okay. So, okay, so I'm trying to find, I see where the Wi-Fi settings is, but I don't see where change your pass [silence]
16:00
Speaker 2
Okay. You can always change that Wi-Fi password to something else. So, you may use the same Wi-Fi password for both bands. Yes, ma'am. Yes, ok, ma'am. Yes, because not all wireless devices can detect that 5Ghz band. So, you might encounter some issues. Yes, so you may reconnect them. [silence]
16:00
Speaker 1
Can you help me now? I don't see any. I'm looking. Okay, to change the Wi-Fi password, where do I go for that? Oh, right here. Wi-Fi settings. Oh no, I see it. Got it. Okay, now I see it. Okay, so now I see I see both of them and I see both of those Wi-Fi passwords. Okay. Okay. So I Anything else you came across an issue while looking for Wi-Fi settings. So you got it now. Yeah, I sure appreciate your help. Yeah, you helped us out a lot.
17:00
Speaker 2
man there's Wi-Fi password man yeah Wi-Fi settings the Wi-Fi name okay so would there be anything else miss Barber mr. Barber
17:00
Speaker 1
That account. I mean, that's that router for me, because I noticed you got my, OK. OK. All right. I appreciate it. Nope. That's it. So if I ever need to call, just call this number back and they'll, it should start showing up that I have an account or I have it registered. OK. All right. Well, thank you so much. you've been a lot of help. You too. Goodbye. [silence]
18:00
Speaker 2
yes I already yes um yeah let me just register it online so if ever you need to call us in the future they would be able to check your um router information okay so will there be anything else ma'am okay yes ma'am. Yes that is correct. Thank you for your call uh thank you for your time and thank you for calling linksys this is do have a great night. Take care. Ma'am Thank you. Bye bye
18:00