Speaker 1
Hey, I'm trying to get up this morning and my internet's not working. I've come down to the router and I'm trying to re-link. So, all the nodes have turned off but the main part's still working and then I've gone into my app and I can't access the router on my app anymore. Whenever it asks me to type in my password, I type it in and hit submit and then it shows type in the password again. So I've got a bit stuck. Ah yes, I've logged in on the Lynksys app but I can't get any further. [silence]
00:00
Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you so much for calling Linksys. This is Traz. How can I help you? Okay. How did you log in on the Linksys up? Uh what how do you try to log in?
00:00
Speaker 1
I tried to log in with the router password, that wouldn't work, so I made an account. And then when I've made the account, it says getting router settings, and then it says a new router is found, but then it won't let me type the password into the router. I've tried resetting the router and everything, but I can't get it working.
01:00
Speaker 2
okay, so U well, anyway, sir, the Linksys account or the account for Linksys, sir, is no longer an option to login because the remote access or cloud account of Linksys is no longer available. So we will just try to login through using the router password. We'll try again. And just to verify, you mentioned that the child nodes are working um were turned off. Are they, I mean, have they disconnected? That's why you turn them off. How about the parent node? Okay, can you provide me the serial number of the parent node and the model number as well? Yeah, S/N. Okay, that will help. Okay. There's a link.
01:00
Speaker 1
and at the MAC, model number, yes. That's S for snake, P for plane, N for Noah, M for Mark 60. Are you community fiber? Yes, that's Max Jenkins. J-E-N-K-I-N.
03:00
Speaker 2
his name at the bottom sir, and below that, there's model number. Can you tell me what the model number is sir? Okay, well, if that's the case sir, this kind of model, sir, doesn't cater or doesn't support Lynx's app. So, um, we can only log in on the setting, sir, using the browser page. So, yeah, you cannot use the app for this router, sir. Who's your internet service provider? Community 5, sir. Can you provide me your full name before you proceed? How do we spell your last name, sir?
03:00
Speaker 1
Uh. Oh. Uh. We have the one parent node and then I think we have four child notes or it might be three. Three or four. Let me count them. Uh, no. Um Ah, it's white. Uh.
04:00
Speaker 2
Alright, about your email. [silence] All right, thank you so much. Sir, how many links does this device have in total, sir? Okay, so the Wi-Fi is working right now, correct? What's the light indicator of the main router, sir? Okay, well if it's solid white, it means that it's online. You mean to say you're connected but you cannot go online?
04:00
Speaker 1
All the child nodes are red. Yes, but I can't re-link the child nodes. Yep. Yes. Yes. The first option you said three child nodes, one parent node. Yep. Nine?
05:00
Speaker 2
Yeah, but if the parent [UNKNOWN] is working sir, it means that the internet is still working. It's just the [UNKNOWN] node. Okay, we will add a [UNKNOWN] node, sir. First we will just try to log into your router setting. Please open up a browser sir on your computer, I mean on your phone. Do you have three [UNKNOWN] link to cell nodes? And including the parent node, that's going to be four? Or you have just two child nodes and one parent node? Okay. All right. Okay, open up a browser on your computer, sir. Okay. On the address bar, sir, type in there 192. will
05:00
Speaker 1
Yeah. Says your connection is not private. Yeah, I'll proceed. Enter your read, as possible to proceed. Sorry. Yeah, it's the default one. I'll just type that in there. Uh, [silence]
06:00
Speaker 2
168.1. Yes. No. A router password sir or not yet.
06:00
Speaker 1
Yep, okay, checking your internet, internet connected, collecting data. uh... it says saving changes. saved. saving configuration, checking for software updates. Yep. It says scan QR code or use password to connect. It's, Hmm. Well, it's just logged me out. It says log in with rater password. Okay. Let's try that in again.
07:00
Speaker 2
You may you turn on the child nodes here and make sure that they are within five feet of the parent node. And just click use mass. Richie can actually,
08:00
Speaker 1
... It's taking me to the link sense now. home page. Okay, yeah, it keeps logging me out again. So, it says, Log in, router password. I type in the router password. It logs in. unplug the pay okay. Yeah, okay. I'm plugging in. I have unplugged it. I'm just waiting now
09:00
Speaker 2
Okay. Okay. How about this one, sir? How about this one, sir? Please unplug the parent node, the main router, and plug it back in after a minute, or just 30 seconds. Yeah. Yes. Turn it off, and then turn it back on.
09:00
Speaker 1
Alright, I'm gonna plug it back in again. The light is blue. . OK, it's just turned white. Yep. Just waiting for it to show up in my Wi-Fi. list. Yep. Okay, I've joined the Wi-Fi. I'm going back to the browser and I'm gonna try and log in again with the router password. OK, I've now opened the browser. I'm going to. Right, so it's now the webpage has come up on the screen in front of me. I will enter my router password. And then click on login. [silence] [silence] OK, I have been logged into the homepage I need to now add this new device to the network. So, so I'm going to click on devices at the top here. OK, found devices. Okay, there is one device attached to my network now. OK, so I'm just gonna click on it to add it to the suitable location to my network. Click on that. Now this will allow me to link it up to the device with the sensors that I added earlier. OK, I'm going to add this to my main floor plan. Okay, it's been added. press login it's taking me to the home screen loading okay I'm into the home screen uh good morning yeah uh it says one node three devices um all right uh child nodes [silence] they are flashing flashing red um um I I have to unplug them I can I can't bring them any closer
10:00
Speaker 2
okay. Now what's the light indicator of the child nodes now? Did you turn them on? Okay. So what's the light indicator of the child nodes? Okay. How far are they from the parent node? Okay. Then bring them to the same
12:00
Speaker 2
Okay, then just bring them right next to the parrot. All of them are okay? [silence]
13:00
Speaker 1
Okay, they're all within five feet. Um, yeah. Okay, one of them is flashing red now. The second one is flashing red. Okay, all three of them are flashing. [silence] Russian red. OK. Yeah. Oh so hold it until the blue light turns on. Yeah. Yeah. OK. One. Two. Three. Four.
14:00
Speaker 2
Okay. All right, let's reset them. Uh, in resetting the child node, you just have to press and hold the reset button until the light turns off and turns solid blue. So you keep pressing until the light turns off. And then wait for the blue light to you released the button. Yes. All right. Keep
15:00
Speaker 1
Okay, they're all flash in blue, except for the parent node, which is white. But now on my phone, it says two nodes for devices. Yep, two are solid blue one still flashing. Yep. I'm on that now. Okay, they're all solid blue. So it's two nodes, five devices.
16:00
Speaker 2
Okay, let's wait for them to turn solid blue, and we'll start to reconnect them. Then we know once they turn solid blue, okay? And please go back to the log in the link is now page on your phone browser. Okay, now click on the menu button. [silence]
17:00
Speaker 1
My network I'm in the menu I see incredible Wi-Fi instant admin instant topology, instant safety, instant privacy, instant devices. advanced settings, instant verified, speed test. request What What Google? Yes. setup new product or restart network. yep. add nodes, yep. [silence]
18:00
Speaker 2
can you try to request the desktop website on the phone? Just are you using Google Chrome? Are you using Google Chrome? Okay. Click on the three dots at the top right corner and select desktop website or desktop view or request that it up site. Yes. Set up a new product.
18:00
Speaker 1
blue light,
19:00
Speaker 2
yes and follow this the prompts okay so eventually the nodes will start to flash below and they will turn solid white and let us just wait for that okay
19:00
Speaker 1
he a case is now it's on boarding the nodes and they're all flashing white.
20:00
Speaker 1
okay they've all turned white oh yeah we're in this is Yeah, they're all white and now I can go to the next page. The parent node is now flashing white. I'm going next. Yeah, okay. They're all solid white. Yeah. Hello. up yep they're all solid white it says four nodes three devices so i can unplug them now and put them back wherever okay
22:00
Speaker 2
Okay, yes. Hello. Yeah. Okay, that's great. Perfect. How many notes does it show up on the app now? I mean on the link speed page. Okay, I guess the notes are successfully added now. Can you bring them back to where they belong? Yes.
24:00
Speaker 1
I'm just plugging in the last one just now. Okay, they're all now plugged back in again. Sorry? What's the one I first plugged in is flashing red. So the parent node is solid white. The first node I plug in. Let me just It's solid red. Sometimes. So now they all come up blinking. Blinking faster. All of them. Okay, got it. If we press that, then we have to go back into our network settings. The second one I plugged in is flashing red. Yeah, they're all red. They're all flashing, yeah. None of the nodes have connected now that I've moved them back to where they belong. Yeah. one's going white. The other one's going white. and they've all turned white. Sorry. Yes, they've new. [silence]
25:00
Speaker 2
okay, that's great. you can go ahead and relocate them. uh, you can go ahead and move them. did you check the serial number? um, what's the numbers? i mean, uh, the, the, what's the numbers the current uh, firmware?
28:00
Speaker 1
firmware the version is 1.0.1.0.26050112. No that's all. I'm on the app. One of them saying two are excellent signal strength. One is fair. Is that all right? Um, I can't tell which one is. It just says that one is fair. How do I identify which one that is? Right. Yes. [silence]
29:00
Speaker 2
Okay. I don't. Okay, all right. So now I guess the panels are right there, connected. No, sir. Do you have any other concerns? Okay, which one is that? Um, underneath the router, there is a model number and SN number. Usually that was five digits of the SN number. We'll show up on the device name like the
29:00
Speaker 1
yep yep so one one of them is there another one's a excellent [silence] I need to move it's closer
30:00
Speaker 2
Okay. [silence] Okay, that's the case, right? You locate the node. Yes. 25 feet from each other. I mean, you can relocate it back to where it's belonged before.
30:00
Speaker 1
Yeah. That's all today. Thank you so much for your help. Amazing. Thanks so much. Have a great day. Bye for now.
31:00
Speaker 2
Okay. Is there something, sir? Do you have any other question? Okay. You're welcome. Sir. Thank you for your time. If you need help. Just give us a call back, okay? You too, sir. Bye for now. [silence]
31:00