V2 Rubric Detail — 0a656a7e-7b0c-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-08 20:31
Duration
67m 38s
Contact
Christopher Mark
Issue Type
WiFi Connectivity
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Kharla Mae Proel
HappyFox Case
#LTS00094528
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Wanted to change wifi settings
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 hallucinated segments, 2 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall1.8/5

V2 Rubric Scores

Resolution1.56/5
Technical0.00/5
Communication2.50/5
Ownership1.07/5
Escalation0.00/5
Customer Exp1.79/5
Overall23.7% (-12.3)

V2 Grader Summary

The agent failed to resolve the MX6200 pairing issue and provided materially incorrect technical guidance by directing the customer to 'myrouter.info', which the KB reserves for SPNM series. No logical diagnostic process was followed to isolate the root cause, and the call ended without resolution or a valid escalation. While the agent showed effort and politeness, critical failures in technical accuracy, tool use, and ownership continuity resulted in an unresolved outcome.

V1 Case Analysis

Customer unable to re-add MX6200 child nodes after outage; nodes show solid blue but are not detected. Agent attempted 5-press pairing and reset, used incorrect web UI (myrouter.info), and no resolution was achieved. Pending callback.

Troubleshooting Steps
  • Confirmed model MX-6200 and number of nodes.
  • Instructed 5-press pairing on the parent node.
  • Guided customer to reset child nodes (press reset button).
  • Attempted to add nodes via router web UI (incorrect URL).
Key Observations
  • Agent gave the wrong local router URL (myrouter.info) for a consumer MX6200 system.
  • Instructions about reset duration and LED colors were inconsistent and confusing.
  • No clear next-step or scheduled callback was established before the call ended.
Positive Highlights
  • Collected customer name, phone, email, and confirmed product model.
  • Attempted the appropriate 5-press pairing method for MX6200 nodes.
Agent Errors / Gaps
  • Provided incorrect web interface address (myrouter.info) for MX6200; correct is http://myrouter.local or http://192.168.1.1.
  • Mixed up reset vs. pairing instructions (20-second reset not needed for pairing).
  • Failed to verify node status after each step, leading to repeated loops.
  • Did not set a specific callback time or alternative escalation path.
  • Poor empathy and unclear communication; many filler phrases and repetitions.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 98%
Call ended with agent saying they would call back; no node was added or issue resolved.
R2 Partially Met Diagnostic thoroughness conf 94%
Agent attempted troubleshooting steps including 5-press method, factory resets, and web interface access, but used incorrect tools (myrouter.info for MX6200) and missed key diagnostics like firmware check.
R3 Partially Met Correct resolution path conf 92%
Agent pursued a resolution path involving resets and re-pairing, appropriate for post-outage recovery, but failed to verify product-specific procedures or firmware status, leading to incorrect guidance.
Technical Accuracy
T1 Not Met Technically accurate info conf 95%
Agent failed to logically isolate the root cause; they did not verify the parent node's internet connectivity via the dashboard or check the DHCP client list to see if nodes were actually joining, relying instead on repetitive, incorrect reset cycles.
T2 Not Met Appropriate tools / resources used conf 100%
Agent directed the customer to use 'myrouter.info' for an MX6200. Per universal_mesh_node_management.md and universal_firmware_update.md, MX series nodes use 'myrouter.local' or '192.168.1.1'. 'myrouter.info' is exclusively for SPNM series.
T3 Not Met No misinformation conf 98%
Materially incorrect technical guidance: instructed the use of 'myrouter.info' for MX6200 (contradicts KB) and advised a 20-second reset for the parent node (KB specifies 10-20 seconds for most, but the agent's insistence on 20 seconds while the node was already blinking/changing state was imprecise).
Communication
C1 Partially Met Clear & professional language conf 90%
Agent maintained basic call flow and attempted transitions, but lost control during technical failures, had long silences, and ended with uncoordinated callback promise.
C2 Partially Met Confirmed understanding conf 89%
Agent used simplified language at times and repeated steps, but introduced confusion with incorrect URLs and mixed reset/5-press procedures without confirming understanding.
Customer Ownership
O1 Partially Met Ownership & empathy conf 92%
Agent stayed with the case and attempted multiple solutions, showing effort to own the issue, but ultimately abandoned the session without resolution or documented handoff.
O2 Not Met Proactive follow-through conf 96%
Final action was 'I'm releasing this call so that I can call you back' — no specific timeline, next steps, or confirmation of follow-up commitment.
O3 Not Met Closure confirmation conf 95%
Agent re-asked node count and light colors already provided; did not reference prior steps or build on established context, causing repetition.
Escalation Judgment
E1 Not Met Correct escalation decision conf 94%
After extensive failed troubleshooting and a total loss of local web interface access, agent should have escalated to engineering or support, but instead attempted a callback without ticket creation.
E2 Not Met Escalation prep & handoff conf 95%
No escalation was executed; agent did not inform customer of escalation path, reason, or expected timeline — only promised a callback.
Customer Experience
X1 Partially Met Customer effort minimised conf 88%
Agent did not explicitly acknowledge frustration or outage impact, but remained polite and persistent in attempting fixes, avoiding impatience or dismissiveness.
X2 Partially Met Tone & rapport conf 87%
Agent adjusted pace and repeated instructions, but continued with flawed approach despite customer confusion, failing to pivot strategy effectively.
X3 Not Met Overall experience conf 96%
Customer repeated phone number, node count, light states, and reset actions multiple times; agent could have documented and referenced prior inputs.
Call Transcript102 turns · 112 lines
Speaker 1
Thank you.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. [silence]
00:00
Speaker 1
Hi, my name is Chris Marks. I'm calling because we had like a small, like electric power outage and I've been trying to get my child notes to get back [silence]
03:00
Speaker 2
thank you for calling linksys this is gary may i help you
03:00
Speaker 1
[silence] can get them to like, uh, they keep going solid blue. And I guess they should be turning purple. correct. So the like the the the the mode that's connected to the internet, like that one's showing white. So it's showing that there's the internet is there. It's just the child modes, um, that, again, I've tried to when I'm going on Google, it says to push node the reset button, but, uh, even when I do that, um, like they just keep coming back blue and then the system's not recognizing them.
04:00
Speaker 2
okay okay all right so you're trying to like reconfigure the settings of your router after the power outage right okay umhmm okay okay okay okay all right sir before we start for any troubleshooting let me just gather all info for this [silence]
04:00
Speaker 1
No, I've had this uh for a while. Uh, 708 935-8362. Yes. That's correct. Yeah, they're all the same. The uh, 6 e's. Yeah.
05:00
Speaker 2
Have we got links before or this is the first time? Okay, can I have your phone number? Um, let me check if I can pull up any record. Again, that's 708-935- 8362. Let me just um, pull up your record. Um, I was able to pull up a record here. It's under Mr. Christopher Mark, and email address is CAMARKS16@gmail.com. Okay. and your Lumix device model MX-6200. Is it the same parent and child node? Okay. All right. Okay. And, your internet service provider,
05:00
Speaker 1
Yes. Yes. It's white. Yeah, the other two, correct. Yeah, they're both showing blue. Uh-huh, two. They're next to the uh, uh, parent node. Uh, but they're both showing blue. Three. three. Can we, you know, make sure that we're saying the same thing? Yeah, that makes 6,200. So, I have three open. [silence]
06:00
Speaker 2
Is it AT&T, okay. So the parent node right now, the one that's connected to the AT&T modem, that's, uh, what's the color of the light? Okay. And you only have got total of two nodes right? Okay. The child node right now that's the one that is blue right? Okay. Also how many MX6200 do you have, sir? Three. Okay. So the parent node which is also... Okay. Three of them, and one parent node which is...
06:00
Speaker 1
Correct Yes yes. about two feet.
07:00
Speaker 2
White and the other the two nodes, two child nodes that's blue, correct? Okay. And both nodes are on the same location with the parent node. The two child nodes Okay. So sir, to add this one back to the network, again, they are solid blue, right? Okay. Let's try to do the five press setup on the MX6200 node. On the parent node, sir, on the parent how how apart, how far the nodes from each other, sir? Okay. So, on the parent node, Okay, look for the reset button on the parent node and kindly once you press the reset button, wait for the LED light to change to blue. Okay. Now you can continue to the next node. Sir,
07:00
Speaker 1
well okay okay uh blank red once then it went blank white no no they're both still solid blue
08:00
Speaker 2
press the uh reset button five times within five seconds so that's press release press release five times within five seconds. Um, hmm. Okay. Then check if the light on the parent node is blinking. Okay. Okay. How about the child node. Does it one of the child node respond? Is it also um blinking? Okay, let's just wait. [silence]
08:00
Speaker 1
[KEEP_UNCERTAIN] This wouldn't have anything, this no, neither are blinking. This won't have anything to do with 'em, so like I said, I removed the them off the uh, the network on in the app where you have the. Okay. Okay. Yeah. Neither neither are uh, doing anything about solid booster. Mhm. You want to try one more time? So iPhone. [silence] I'm out. Correct. It shows the, it says one node. Correct. Okay. Okay. Uh, so I have, it says add note to, to my wifi name or replace the link, that one. Okay. Okay. So, yes, it says plug those into the power router. Keep them close to this, uh, for the steps. From next.
09:00
Speaker 2
Parrot ND. On that node right now, on that app, sir, can you click on the three lines there on the top? And then can you click on set up a product? And then can you click on add nodes to linking? Yes. No, add node, add node. Then what's the, um? Absolutely. What are the options?
10:00
Speaker 1
And it says note light is solid, so yes. And it says looking for a child note. says you're not network we didn't find any nodes. Try again or troubleshoot. Yes, just says family room. It has family room so the one that's that has the white light but then it says it's saying it didn't find any of the nodes.
11:00
Speaker 2
[silence] what's on the screen now
11:00
Speaker 1
hello. No. So now I tried it again, so now the one know, so they both just blinked. No, they blink once, um, each of them, on their back solid, blue.
12:00
Speaker 2
I did not find any nodes. Thank you. Okay. Let's just wait for that. Oh, the cell nodes are now blinking.
12:00
Speaker 1
Now, it's saying, uh, adding your child and those, uh, keep phone on the setup areas, to take four. Six minutes, this is the part that i've got to, but then it'll start asking me to, like, unplug a Node, or unplug a router. And, and then they'll say, like, it won't accept them. Okay. So, they're just going straight to: So, it's saying restart a router, but the only one's blinking now. There's only one that's blinking now. It says, restart your router. [silence]
13:00
Speaker 2
[silence] automatically transcribed by Sonix app on. App right now it is now trying [silence] Okay, let's just wait for that [silence] again, what's on the screen on your phone? What's on the app?
13:00
Speaker 1
It is to unplug the power cable and plug it back in. But I don't know which router it wants me to reset. Is it the one that's blinking or the other one? Um yes. One is blinking blue and the other is solid blue. it's waiting for me to click that I've done this, but I don't know which one to unplug.
14:00
Speaker 2
Okay. The parent node. Is it solid white right now? And then what's How about the child node? It has to restart the router, right? Okay, hold on.
14:00
Speaker 1
We start the parent node, so unplug that one? Yeah. OK. Yeah. Yeah. Okay, 90 second. I did. But that's what I mean, like, I reset them. But they don't turn purple. They turn the solid blue. I don't know if that's the color. Sure. OK. OK.
15:00
Speaker 2
um let let me start a pair of notes her yes yes then wait for 30 seconds before you it back on sir did you reset the two child nodes yeah for this type of model uh it should be um blue is the set up um light ready for setup um all right you may now turn it on
15:00
Speaker 1
I press it until for least fifteen seconds until the uh the red light flash then like it dimmed out then it came back on yes [silence] OK [silence] the laptop [silence] Mac [silence]
16:00
Speaker 2
wait until the light turns white. So when you do the reset on the child node, how many seconds did you press the reset button? Okay. Do you have a computer, sir? Okay. Let's just wait for this. If it's still the same, it did not add using the app. We are going to use the routers' web page to add a node. So we're going to use a computer. And your computer, is it a laptop or desktop? and hit Mac or Windows.
16:00
Speaker 1
It's solid, bread right now. [silence] uh, there's one blinking and one is solid. Yeah, it's blue.
18:00
Speaker 2
Okay, what's the color of the parent node? Okay, let's just wait. How about the child node? What's the color of the blinking? Is it blinking blue?
18:00
Speaker 1
Yeah, just one of them. Yep. Do you want me to hit the I've done this on a, on a app? and it looks, great.
19:00
Speaker 2
Okay, the child. No, it's still blinking blue. Yes, click, I'm done. Okay. Okay, hold on. How about under the child node? Still the one solid one is blinking? [silence]
19:00
Speaker 1
Yeah. Disconnected. Okay.
20:00
Speaker 2
Okay, while waiting for that note, sir. On your computer right now. Okay, is it is our laptop connected to the Wi-Fi network, Okay. And then on it's connected. And then on the address bar, type open in open a browser. open a browser, and then on the address bar, type this command that is HTTPs.
20:00
Speaker 1
Mm hmm. Mm hmm. Okay. It says uh your connection is not private. Okay.
21:00
Speaker 2
and then S Colin forward slash forward slash my Router dot info and again let me repeat that's https colon forward slash forward slash my router that's M-Y-R-O-U-T-E-R dot info i-N-F-O oh yeah just click on advanced Then when you click on advanced, just click on Continue
21:00
Speaker 1
The, there it is. [silence] Not yet. Just thinking. So in the app, it says uh your network, there is a problem, and child knows we start them and try again.
22:00
Speaker 2
OK. Is it asking for router. OK. Yes.
22:00
Speaker 1
The app says there was a problem adding child nodes. Restart them and try again. Yeah, one is blinking, one is solid. Yes. I'm cutting him off. What's going on here?
23:00
Speaker 2
I'm sorry what's on the I?
23:00
Speaker 1
both of them or do you wanna just try and do one first time it's crazy [silence]
24:00
Speaker 2
Okay, please turn it on now. Um, yes. Uh, you can, um, turn it both, sure. [silence]
24:00
Speaker 1
You're still trying to load, like a blue screen, but there's nothing to nowhere to type.
25:00
Speaker 2
and on your computer right now or is the page loaded or still trying the load okay The child nurse right now, we're still booting up.
25:00
Speaker 1
It's like the internet doesn't want to seem to work at all right now.
27:00
Speaker 2
Well the white, okay, but the light on the parent node's still white, correct?
27:00
Speaker 1
The show's live,Yes. No, they're both solid, man. Yes, I was doing foam for the brain, but it's, uh, tried to use something. So I just reset my computer. We started it. Should I maybe they
28:00
Speaker 2
And I bought on the challenge notes right now, one blue solid and one blinking. Solid blue. Okay, on your computer, sir, what browser did you use? Is that Chrome or is it Safari? Mm-hmm. Okay, alright. Just wait. Ah yeah, we can use Chrome and we're going to use the incognito, uh, option on the Chrome. [silence half of skip: 00:22:40.620 --> 00:24:40.620 Okay. Good, good. [silence half skip: 00:24:40.620 --> 00:27:40.620 Okay, good.
28:00
Speaker 1
[silence] My links. What is it? What is the? I don't know what that is. Uh huh. Yeah. okay.
29:00
Speaker 2
Yeah. Did you use incognito, sir on the um Google Chrome? Okay. Um when you open Google, Chrome on the upper right look for that three buttons. And then um, click on that and um, open an incognito window. All right, and then again, the link, sir is https colon forward slash forward slash my router dot info.[ silence ]
29:00
Speaker 1
nothing right now it's a blank screen thinking yes [silence]
31:00
Speaker 2
So what happens here? Um, how about the laptop? It's still connected to the Wi-Fi.
31:00
Speaker 1
Yeah, it's not doing anything. It's just like circling like it's thinking but it's not going to any website. I mean it's not letting me log into like any websites on my laptop right now okay okay
32:00
Speaker 2
Okay, so let's check what's the IP address of that. Let me check if we can access it through IP address. Can you click on the Apple icon and then go to system preferences or system settings. And then after system settings, go to network and then Wi-Fi. And then under Wi-Fi, it will show you IP address.
33:00
Speaker 1
So 10.64.1.1 190 I have a router, this IP address yeah uh, uh F-A-80 dot eight two six nine uh, 1AFFE975E02.
34:00
Speaker 2
Okay, what is the IP address? How about the router details or default gateway? Yes, what's the router IP address? And how about the, um, [silence]
34:00
Speaker 1
So there's a configure, IP, there's the IP address, there's a subnet mask, router, then there's a IP, the router is 10 64, I mean 10.64.1.1 Okay
35:00
Speaker 2
Hello router router info like IP address. Okay. Yeah, what do you know about the router? Okay, thank you. Close this page. Let's go back to the um, let's go back to the Google Chrome. And then on the address bar type the numbers 10.64.1.1. [ silence ]
35:00
Speaker 1
Should I go to advance and go anywhere?
36:00
Speaker 2
uh, yeah. go to advance, and then cloud do, um, um, proceed. It's not connecting. Do they have another device, a wireless device like a tablet or another computer?
36:00
Speaker 1
So the parent node never, never was disconnected. It was just the child notes, like they just showed offline.
38:00
Speaker 2
After the power outage only the child node got disconnected or including the parent node. Okay.
38:00
Speaker 1
[silence] trying to access it even from my phone and it's uh like I said like it looks like it's doing something but it's just it's just taking a long time so like some words just came up on the bottom I don't know if it's just it's taking a long time does it make any sense I guess just to reset all three and start from scratch okay
39:00
Speaker 2
okay can we try your phone then um Yes sir we can do that since George actually trying to add access the user interface of the valuable and it still did not work do you know what's your wi-fi settings sir like if you still want to use the old wi-fi settings
39:00
Speaker 1
Uh, what do you mean by that? Like, just uh, like the name and password and stuff? Yeah, I know the name and password. Yep. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. The blue light just came.
40:00
Speaker 2
like the name and password for your Wi-Fi. Yes. Oh, okay. So can we, um, just do the reset on the power node? Um, just press and hold the reset button for 20 seconds. Oh, No, you have to just press the reset button at the, uh, at the bottom of the, um, power node like the button itself on the node, you have to press it for 20 seconds or until the light like turn off, turn on. Or just to make sure let's, uh, um, make it 20 seconds.
40:00
Speaker 1
[silence] Is that good enough? [silence] [music] Blinking blue.
41:00
Speaker 2
Let's just wait for a couple of seconds. All right, please let go to reset button. All right, let's wait okay until it becomes solid blue.
41:00
Speaker 1
Still blinking. It's solid, Blanca. [silence]
43:00
Speaker 2
It's all it blew now or is it still blinking? OK. So, um, same thing, sir. Try to, um, press the reset button five times within five seconds. It's all it blew now or is it still blinking?
43:00
Speaker 1
OK. It does turned red. Turning back a solid blue. Yes. [silence]
44:00
Speaker 2
All right, let's just wait. Underbar. Okay. Let's just wait. that will take like a minute a minute or two it could be more than that [silence]
44:00
Speaker 1
Yes. Yeah, I believe so, yes. Yes. Okay. It just turned white, it's blinking white.
46:00
Speaker 2
And how about the child?
47:00
Speaker 1
what am I looking for now? sorry, mm-hmm, yep, I stayed through, I see, I see, d-111. the 11 and e o 1. for 020 202. So there's a 3, 5, 11, D 11, and E 01. The parent one is solid white now. [silence] So I think I think I think, E 01.
48:00
Speaker 2
what are the link again bellow set out what's the last numbers Okay, the trip to check at the bottom of your parent node check what's the last three digits of the Mac address yes, then at the bottom of the parent node check what's the last three digits of the Mac address
49:00
Speaker 1
Okay. I- I gotta put the password in. Okay I'm connecting. I do?
50:00
Speaker 2
OK taylasc OK say on your laptop, um, connect to that hello T-tub E-zero, one. Huh, yes, or you can take a picture of the bottom of the node of the node becausee we Mh Immigration those information like the the name, the password and the recovery key. OK. And then try to open a browser again, then double check if you have internet. OK. Try again to access HTTPS.
50:00
Speaker 1
Yeah, this is giving me a blue screen. That's cool. You know, you're trying. There's a blue screen.
51:00
Speaker 2
https://mynetUpdater.info what's the blue screen my it's asking for develop access or is it just blue screen, just blue.
51:00
Speaker 1
Yeah, I'm trying to go through the incoming, you know, see if that works. Ah, here it goes. This might be internet. Okay, we're good. Okay. It says enter your router's password to proceed. Yes.
52:00
Speaker 2
I'm asking for a password now. Okay. Use the password at the bottom of the parent node. [silence]
52:00
Speaker 1
All right. So we've asked the WIFI name VLOP setup E1 and then the password is in there. So next. So back to the WIFI name. Yes. Okay. [silence] Okay. Okay.
53:00
Speaker 2
Mm-hmm. All right, you can change it now, sir. Mm-hmm. Yes. Okay, just click on Next. And then, once it prompt you that Rato is setup, just click on OK. And then on your wifi, try to check if you can
53:00
Speaker 1
It's uh saying enjoy your Wi-Fi to configure advanced settings. Do you have more notes to add on my computer? So what is asking on the laptop?
54:00
Speaker 2
c Cubits Cubit. [silence] okay. okay. okay. what's on the option that you can like www. my router.info? [silence]
54:00
Speaker 1
So it says to configure advanced settings, visit WWW MyWriter.info on a desktop computer and then it adds under that add more nodes and you had an option to click add more nodes. Okay, and I need to connect to the to the Wi-Fi just created, right? Okay. Okay, good. And more nodes.
55:00
Speaker 2
[silence] yes, [silence] [silence] [silence] all right, can you click on add more nodes? [silence] yes, yes. [silence]
55:00
Speaker 1
Next. Plug in mesh nose in the power within a few feet or closer. Little blue light. A solid blue light. OK. Nice. Yeah, that right next to it.
56:00
Speaker 2
The toddler right now is just like two feet away from the parent, right?
56:00
Speaker 1
just said uh searching for nodes may take a few minutes um the parent one blink for a little bit then it went back solid white and the other two are still um solid blue.
57:00
Speaker 2
Okay, what's on the screen right now? Is it trying to add the nodes? Mm-hmm, okay.
57:00
Speaker 1
Yes, it says restriction. Uh, yes. Yes. [silence] Yes. Thank you. What do you.
58:00
Speaker 2
But still searching right? Okay. Let's just wait. What will be the message after? So, do you have an ethernet cable? An extra e then cable? Okay. We'll probably just, uh probably need that later in any case after this till it won't work. Then we might need to add it via wired connection. Okay? Just to add it back to the network.
58:00
Speaker 1
that's probably the best way to do it. they're all going on
59:00
Speaker 2
It is rel searching on the page.
59:00
Speaker 1
[silence] No, it's saying didn't find any nodes. Okay. Okay. I mean, I...[silence]
62:00
Speaker 2
It's still searching? Okay, didn't find any nodes. Okay. Okay. So can we reset the nodes even though they are already blue, can we try to reset the nodes each node 20 seconds? Mhm. Let me know if you're not pressing the note, there's a reset button so that I can set my timer.
62:00
Speaker 1
I just I just pressed them I'll follow one bit oh I'm pressing the second one now I'm pressing it now
63:00
Speaker 2
Okay All right, please release the reset button. And then same thing on the other one, okay. Alright, please release. And we wait until the light turns a solid blue on the child node. And then let's go back to your computer, sir. Or your laptop, so what's on the page right now? What's in that page, sir? All right, sir, what's on the screen right now on your laptop? Hello? Hello, sir? Hello? [silence]
63:00
Speaker 1
Are you still there? I don't know if you could hear me but do you want to try and call back now? I can't hear you. They're just fuzz.
66:00
Speaker 2
Hello? Yes, sir? Hello? Hello? Hello? eyes okay, sir, I'm releasing this call so that I can call you back. Okay.
67:00