Speaker 1
[silence] Hello? No, I just fell recently.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. Hello, thanks so much for calling Linksys. My name isenable. This is your first time calling Links. Hello, this is your Korean. So I'm calling Linksys technical support.
00:00
Speaker 1
First name is Dean, D-E-N, last name is laundry, lowry. it won't it won't link up to my internet. I have um black I mean red and I'm out of warranty sleep. solid red. so um we did the reset by pushing the reset button till it blinks red and then it goes away and then so it's so it's no light. did I release the buttons and then it
01:00
Speaker 2
Uh-m, your first and last name please. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Uh-hm. Is it solid red or blinking? [silence] What have you done so far before you cold this? Did you do a reset? [silence] How did you reset the node? [silence] So, when you discovered that it was showing red before you push the reset button, what have you done? Is it unplugging and plugging back in? Or did you just push the reset button [silence] Okay [silence] uh. but uh before that person, um, push the reset button, did they inform you what was the light indicator? Is it blue, green, or red too? Okay.
01:00
Speaker 1
but when I do lose the internet, all I do is unplug it from the bottom and plug it back in and it comes back up. But what she did, what she did, she hit the red button first. Okay. That's right. Right, and it worked that way. Okay, so we lost everything. How do I get back?
03:00
Speaker 2
Well, yeah, that's actually the recommended first step. Okay. Oh, I see. Because what will happen if you push the reset button, the red button right away, it will erase your configuration, which you, which means you need to start the install again, your Linksys device. Yeah, that's, that's what's going to happen. However, you're right, unplugging and plugging back in the Linksys nodes can actually help the connection to be restored. Yeah. Yes. You have to start over again. If you press the reset button, you have to install again all your Linksys device. You have two Linksys nodes, correct?
03:00
Speaker 1
Correct. It's in a different location. I can, I can, I can, yeah. Okay. All right, let me go grab it.
04:00
Speaker 2
Okay, all right, so, um, are they now on the same room together, or are they other another note is on a different location? Okay, I see. Uh, yeah, uh, your product is already out of warranty, um, are you willing to proceed with the paid service? Okay, so we're going to process the payment first so we can proceed with the paid session, okay? Um, I'll give you a moment, uh, while I put your on hold, you can bring the other node. It should, uh, be on the same room where the main Linksys node is located with the modem. All right, uh, one moment to stay on the line. [silence].
04:00
Speaker 1
So what happens, she says, what happens when you hit that red button, it wipes, it everything. Um, shoot, shoot, shoot, shoot, shoot, shoot. Shoot. Can you make Central Court? I can't plug it into there. I have enough room. For 15$.
05:00
Speaker 1
[REDACTED_CARD_NUMBER]expiration is five oh five [REDACTED_PAYMENT_DIGITS] eight one William B. Lowry uh B for Delta I go by I go by Beau [silence] My name is Kevin Bermejo.
08:00
Speaker 2
And the expiration. Mm-hmm. And the security code. And what is the complete name on the card? Is that D for Delta or B for Boy? Okay. All right. One moment, please. The security code card.
08:00
Speaker 1
16312 Del Mar Lane. [silence] Thank you.
09:00
Speaker 2
What's the billing zip code? Okay. All right, just stay on the line. All right, thanks. You stay on the line. I'll just process a payment here. Thanks. [silence]
09:00
Speaker 1
Sure. Yes. It's plugged in and red. Yeah. Right before I called you. Um until it, until the light went out. No. No.
12:00
Speaker 2
We'll start the paid session. You can check your receipt for the payment of $[REDACTED_PAYMENT_DIGITS] later through the email. Okay. So may I I know if um the second node, is it within five feet from the main node? All right, that's great. So what's the light color on on the second node? Is it already plugged in or not yet? Okay, solid. Right, the same with the main node that is connected to the modem. Correct. All right. Okay. Now, um how long did you press the reset button uh when you did the second time for the main one? Yeah, how many seconds did you press the reset button? Okay, till the light went out. Did you do the same with the second node or not yet? [silence]
12:00
Speaker 2
Okay. I'll please do that for the second node, so they will be reconnected again later. And now, just leave it plugged in. You do the same reset that you did with the main node. You press the reset button, hold it until the light goes off. You do the same on the second node. No, you do the second node, right, the same thing you did with the first node earlier. The same thing how you press the reset button. Yeah, you can do that on the second node right now.
13:00
Speaker 1
Okay, we're still showing no light. Okay. Oh, okay. Yeah, you're right. It just came up red. Uh, solid red. [silence]
15:00
Speaker 2
[silence] okay. [silence] now wait until it shows up a light. usually um it will show a pole blunt until it ends up again on the red light and then let me know. Is it solid or like a pulsing red? okay. while the first node is still connected to um the modem, right.
15:00
Speaker 1
yes yup OK now it's like kind of like a yellow blank and yellow now OK [silence]
16:00
Speaker 2
All right, this time press the reset button of the first node. Press release, press release, something like that. You do that five times only. Now, wait for a couple of seconds or a minute and then let me know if it ends up on either green or blue light.
16:00
Speaker 1
now it's green. red. it's actually i like wait [silence]
17:00
Speaker 2
Oh, all right. Well, how about the second one? What's the light color status right now? Um, is it blinking red? Okay, yeah we'll have to wait for more minutes until that will show the same light color with the first node
17:00
Speaker 1
Okay. It's green. Um, yeah, I gotta go grab it. Actually, that second dome light just went out. Oh yeah, there it goes, they went back to green. All right, let me, I gotta grab my laptop here. [silence]
20:00
Speaker 2
Okay, now both of them shows a green light. Um, do you have like a laptop to access the router setting so you can change your Wi-Fi name and password? Okay. All right. Okay, that will just go back to green. Okay. [silence] And that way you can take some more of them out and have them connected to your wifi. Okay.
20:00
Speaker 1
Is there a way to do it on my phone or do I have to do it on my desktop? Okay, so I got my laptop.
21:00
Speaker 2
Unfortunately, this model, once you reset this, it has a new update. Where this will no longer be set up through the LinkSece app. So, uhm, uh, we will go through the browser first and if that's done then you can still access the app, but it should be configured already.
21:00
Speaker 1
uh my wife I uh show available networks and it's going to where do I find the uh um oh I see develop set up B62. [silence]
22:00
Speaker 2
Original WIFI name of the first node you will see it on the sticker label of the first node, there's WIFI name and password. So, that's the WIFI name you're going to connect your laptop
22:00
Speaker 1
those devices too right here okay hit connect and then it says enter password I wrote it on a sticky label which is L-I-C-M-A-T-E alright hang on one second it's kinda small I gotta take a picture of it [silence] uh I have Microsoft whatever it is it's ready all right let's
23:00
Speaker 2
All right. Do you have a Chrome browser? So, open the Microsoft Edge and let me know if it's ready. okay. All right. So on the main address bar at the top where you type in a
24:00
Speaker 1
yeah I see my router local Minsky okay that has the access to Minsky.com brings up like two different things oh oh oh oh yeah [silence]
25:00
Speaker 2
website you type in my router. local. it's my router in one word. dot or with a period local and then you enter let me know what is on the screen okay that's the search um result you open a new tab click a plus sign click the plus sign at the in the new tab and then you type in my my router . local and then enter What's on the screen now? Is it the Linksys page or a warning page?
25:00
Speaker 1
Women very, very stop, which is and I put in there, and then he keeps bring up a page of like all the different uh like lists, the duct coms, uh support, um private internet access. Oh yeah, hang on, hang on. Yeah, ha. Yeah, 192.168.1. one yeah okay, i'm there. How how to access your router by my router local? There's step by step using my route local. Connect to your router. [silence]
27:00
Speaker 2
mhmh okay. you tried 122 dot 68 and that one at one instead of my router dot local. That's 192 dot one. 68. Yes, one one one one. 1. 1 and enter.. uh., what's on the screen so I may know?
27:00
Speaker 1
open a web browser yeah [ silence ] window settings go to setting home [ silence ] yeah [ silence ] yeah
28:00
Speaker 2
open your okay um is this a Windows laptop okay open the Windows setting and go to network and internet. Yes, go to your Windows settings and click on network and Internet and go to Wi Fi. Okay okay. You should be able to click on where the where you're connected to do that Wi Fi name [silence]
28:00
Speaker 1
Ah, I go to network and it just shows me like I do have my DC lowry which I see that was my interception then I have my frontier 2496. Ah. Yes, this is bill setup D62. Connected.
29:00
Speaker 2
It will show you information below uh, look for I.P. before that dress. But where are you are connected to? Is it on the DeV ILLOP setup? Correct. Should be in that DeV ILLOP setup. Click that one.
29:00
Speaker 1
Uh when I go into that it tells me connect automatically when range network profile public network private network. uh update your wireless network drive finding your IP address easily. uh pro... properties yeah
30:00
Speaker 2
Okay, click that one and scroll down. Look for IPV4 address. What else? Do you see properties at the top? [silence]
30:00
Speaker 1
let me I'm going to start all over again okay. So um I'm in network in uh internet. My first thing says Wi-Fi and the next one is a bill set up B62 connected okay and then the next one says show available network. Now if I connect if you're telling me you want me to connect to that set up B50 B62 property right? I'm clicking on it and then it takes me to uh where it says Wi-Fi network password show connect automatically when range and then it says network profile style public network or private network.
31:00
Speaker 2
Okay, click, properties, so you can see the IPv4. Yes, quick properties. [silence]
31:00
Speaker 1
Okay, when I connect on the network, network, internet, this is what I have. I have Wi-Fi, the next one is VPN, mobile hotspot, airplane mode, proxy,
32:00
Speaker 2
Can you go back, and then scroll down all the way to the bottom? If you can see IPv4, subnet mask, physical address, that should be there. [silence]
32:00
Speaker 1
dial up, advanced network settings, that's good, okay, okay, random hardware address, you want me to read it all, IP settings, IP assignment, automatic, no DNS, server, okay, got that.
33:00
Speaker 2
Sorry, come again. Oh, oh.
33:00
Speaker 1
0. Assignment. Automatic. S. S. I. D. W. E. L. T. Setup. B. 62. Protocol. Wi-Fi 5. Security type. W. P. A. 2 personal manufacturer Realtek. Send my conductor description Realtek 8821E wireless Driver version? 2024.10.1.4.5.0? Network band. 5G. H. V. Network band. Average Link speed. 433.5 433. Link. Local. I. P. [silence] and then the other. You ask IPV4 address, IPV4 default. 192. 168. 1. Then I have one that says default gateway. 192. 8. 1. 4. And then hit search.
34:00
Speaker 2
No, next, please. Okay. What's the IPv4 address? Okay. Go to Microsoft Edge, please. All right. Okay. So go to the Microsoft Edge and type in 192.168.1.1.4. One four is the last number.
35:00
Speaker 1
Zero one four. refused to connect. So it's the same number, but without the full. I Okay, and now it says sign in. Router, password. Yes. başka bir şey.
36:00
Speaker 2
Ma'am, I apologize, but I'm just an app and I can't log on to Wi-Fi networks. What I can do is help you find the router's IP address. It's usually located on a sticker on your router.
36:00
Speaker 1
I'm editing, okay? I'm in. White side city, yeah. Yeah, I did. [silence]
37:00
Speaker 2
Yes, admin in lowercase and then quick sign in. Okay. Now, go to the Wi-Fi settings. It's located under router settings on the left side of the screen. It's under the router settings. Let me know if you've opened the Wi-Fi settings. Okay. Now, you can click on the Wi-Fi name to change the Wi-Fi name into what you have used before, the same with
37:00
Speaker 1
oh, hang on one second. uh, let's see. Valerie. Do I need to do it on all all the bands? Do I need to do it to each one? It's giving me uh each one, like three, or two point four, five point five point GGT two, do I change each one?
38:00
Speaker 2
With your Wi-Fi password, you just have to click on it so you can change it to what's the Wi-Fi password you've been using. [silence] Click apply after you're done with changing the Wi-Fi name and password.
38:00
Speaker 1
John, do we have a lake likeunu? What did we have our password? Here. I think it was Lakeu. [silence]
39:00