Speaker 1
Yes, sir. I'm trying to, um, my system went offline and for some reason it won't, uh, rehook up with my, uh, my motor.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. Please have your devices, serial number, and contact information ready. If unavailable, kindly call back later. Your out of warranty product paid support option may be available depending on the issue. Thank you for calling Linksys technical support. This is Charm. How can I assist you with today?
00:00
Speaker 1
No. I [stressed redacted] have two of them blinking red. The other one's blue. And every time I try to go on [I'm on my app] on the phone, every time I try to uh start it up, it just says not connected or uh not connecting. Uh I gotta call you. Maybe you'd help me get this. Yes, that is correct. Yes. It actually is.
01:00
Speaker 2
I see. All right. Is there any power outage or any internet outage happening, sir? Okay. All right. So, just to confirm, sir, the main node is solid blue. Is that correct? And the child nodes are ... okay, got it. And also, sir, if I may ask, sir, your network, is it showing on your Wifi list? Is it still showing on your Wfi list?
01:00
Speaker 1
Both of them, yeah, develop set up. Yes, it is.
02:00
Speaker 2
I see. So how about the main node there or your network? When you create your network, before, did you change your Wi-Fi name or customize the Wi-Fi name and password or you live with as it is. All right. And this Wi-Fi name of domain node is still showing on your Wi-Fi list, the others are developed set up. All right, that's it.
02:00
Speaker 1
Due since yesterday. I moved them around and and one of the nodes wouldn't hook up at all, you know, child node wouldn't hook up. So I brought everything over, reset them and now I'm having problems even connecting my modem and vice versa. Yes, I did. how 10 seconds, 20 seconds. That's correct. and I am two feet away. [silence]
03:00
Speaker 2
experiencing the issues, sir. All right, since. 20 to 30 seconds, all right. Both of the child mode, you reset them. I see it. And how far is it of the, go ahead, sir.
03:00
Speaker 1
I rebooted my, uh, my igo. I just hoping that it would find it, but no, it's still like one bar. Hmm? Um, uh, it's blue. Um, well, it actually is like, uh, solid, yeah. It's like a magenta. Solid. Mm-hmm. I tried to, yes. I have one node that's blue and I have another one that's red and another one that's red.
04:00
Speaker 2
All right, and when you reset this one, when you press the reset button, what's the light status after you reset the device there? Does it go, go solid pink, or a magenta? I see. Right. and mm-hmm, a solid one. And you add it to your network using the linksys app after.
04:00
Speaker 1
That's planking. One is... no. One of the tobacco notes are blinking red, the other one is solid red and the other one solid blue. Which one? One that's uh plugged into the uh okay, here I said. You want the model number?
05:00
Speaker 2
To try to provide the model number and the serial number of this Lenovo server, yes, to the model.
05:00
Speaker 1
[ silence ] [ silence ] So the model number [ silence ] would be F8W801. Serial number would be F25FA. Sorry [ silence ] F25F10608 3806663. That is correct. Mm hmm.
06:00
Speaker 2
Yes, the model number and the serial number. All right. Mm-hmm. Mm-hmm. Yes, go ahead, sir. Okay. Oh, great. Oh, six, six, six, three. And this is the serial number of the main node, the one that is connected to the modem. All right, got it. All right. Please bear with me for a moment, sir. And also, may I know who is your internet service provider? ... Verizon.
06:00
Speaker 1
Mhm. You are the activation correct.
08:00
Speaker 2
All right, so I already pulled up the record. Here's the place where it would me. And just to confirm, am I speaking to Richard Barry? Thank you so much. And your email is? B@แห่ง Deactivation.com. Got it. All right. Okay, so based on the record that I have here with the serial number of this next router that you have. This router was already out of warranty last March 14th of 2023, and for the out of warranty device, I do apologize, but I could not provide a free troubleshooting over the phone. However, if you insist, I
08:00
Speaker 1
okay. I'll take uh, I'll take the email. Okay. Okay, All right. Thank you so much. Okay, Thank you. [silence]
09:00
Speaker 2
I can provide you one-time non-refundable technical support, session lasting up to six minutes, but if you don't want to proceed with the payment sir, what I can do here is, I could send you an email instead, a step-by-step instruction on how to set it up yourself or connect the file node back to the network, and also you may consider trying our Linksys agent for guidance. Which one would you prefer? All right, so I will send you a step-by-step instructions, sir. There is an easy steps there using the Filepile, and also, there is one step, using the web browser, rather than the Linksys app. All right? So, you just need to follow the instructions, which one you would prefer. All right, expect an email from us, sir, within three to five minutes after we end the call. you're welcome sir and have a good one bye for now
09:00