V2 Rubric Detail — 0bc0f85c-6ed7-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-23 07:42
Duration
35m 3s
Contact
Paul Harrison
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Developing

Agent & Case Context

Agent
Mikaelh Joshua Anasco
HappyFox Case
#LTS00134404
Support Country
United Kingdom
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Ring Doorbell 3 won't connect to the network
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy2.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.1/5

V2 Rubric Scores

Resolution4.06/5
Technical5.00/5
Communication2.50/5
Ownership4.00/5
EscalationN/A
Customer Exp3.57/5
Overall78.9% (+36.9)

V2 Grader Summary

The agent correctly diagnosed the need for a separate 2.4GHz network and executed the proper configuration steps via the web UI, demonstrating technical accuracy and ownership. However, the resolution was not confirmed on the Ring Doorbell itself, and communication could have been clearer to reduce customer effort. The outcome is a partial resolution due to unverified success and missed opportunities to simplify guidance.

V1 Case Analysis

Customer (Paul Harrison, SPNM60) unable to connect Ring Doorbell due to lack of visible 2.4 GHz SSID. Agent guided customer to disable Quick Setup and rename 2.4 GHz band to 'Rall_2.4'. Customer reported seeing the new network but agent did not verify Ring Doorbell connectivity. No escalation or follow-up offered.

Troubleshooting Steps
  • Collected customer name, email, and serial number.
  • Confirmed SPNM60 model and explained band separation for IoT devices.
  • Guided customer to access router web interface via http://192.168.1.1.
  • Instructed customer to disable Quick Setup and rename 2.4 GHz SSID.
  • Asked customer to verify new SSID on iPad.
Key Observations
  • Agent correctly diagnosed the need to separate 2.4 GHz band for Ring Doorbell compatibility.
  • Agent provided multiple inaccurate URL instructions (e.g., 'hotel Tom', '192.168.1.1.1.1.1'), causing significant access delays.
  • Customer eventually accessed http://192.168.1.1 and successfully renamed the 2.4 GHz SSID to 'Rall_2.4' after initial confusion.
  • Agent did not verify whether the Ring Doorbell could connect to the new network.
  • Call ended without offering escalation, callback, or follow-up despite unresolved core issue.
Positive Highlights
  • Correctly identified that Ring Doorbell requires 2.4 GHz band and that Quick Setup must be disabled on SPNM60 to separate bands (aligned with linksys_now_wifi_settings.md).
  • Successfully guided customer to rename the 2.4 GHz SSID after initial access hurdles.
  • Collected complete customer information (name, email, serial number) and model number.
  • Maintained polite and patient tone throughout a challenging call.
  • Explained that 2.4 GHz is for smart devices and 5 GHz for high-bandwidth devices like TVs (aligned with adjacent_common_wifi_questions.md).
Agent Errors / Gaps
  • Provided incorrect web address format (e.g., 'hotel Tom' at [05:00]) leading to invalid URL.
  • Misstated URL as '192.168.1.1.1.1.1' at [21:00], which is invalid.
  • Suggested downloading Chrome on iPad unnecessarily; Safari is fully capable of accessing http://192.168.1.1.
  • Failed to confirm that the Ring Doorbell could connect after SSID change.
  • Did not offer a concrete next step or escalation path after repeated access issues.

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 95%
Agent guided customer to separate 2.4GHz band and rename it, but did not confirm Ring Doorbell successfully connected; call ended without validation of resolution.
R2 Met Diagnostic thoroughness conf 90%
Agent systematically diagnosed need for 2.4GHz separation, guided access to router UI, disabled Quick Setup, and renamed band—logical, relevant steps aligned with KB guidance.
R3 Met Correct resolution path conf 95%
Agent pursued best-effort troubleshooting (band separation) for IoT setup issue, appropriate for out-of-warranty device; no dismissal or incorrect path taken.
Technical Accuracy
T1 Met Technically accurate info conf 95%
Agent identified symptom (Ring can't see network), asked for model/serial, recognized need for 2.4GHz SSID, and targeted solution accordingly.
T2 Met Appropriate tools / resources used conf 90%
Agent correctly used verbal guidance to access router web UI (192.168.1.1 and myrouter.info), the appropriate tool for this configuration task.
T3 Met No misinformation conf 95%
All technical instructions (Quick Setup toggle, band renaming, URL entry) were accurate and consistent with SPNM60 documentation.
Communication
C1 Partially Met Clear & professional language conf 85%
Agent maintained step-by-step flow but failed to set clear expectations, summarize progress, or regain control when customer became disoriented.
C2 Partially Met Confirmed understanding conf 85%
Agent used polite tone but did not adapt terminology (e.g., 'browser', 'URL') or consistently verify understanding when customer expressed confusion.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case end-to-end, did not transfer, and persisted through technical hurdles to guide configuration changes.
O2 Partially Met Proactive follow-through conf 80%
Agent instructed customer to check for new SSID but provided no follow-up plan or timeline if issue persisted.
O3 Not Applicable Closure confirmation conf 100%
First contact; no prior history or handoff occurred.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation performed and none was warranted—issue was within L1 scope and actively being resolved.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Met Customer effort minimised conf 95%
Agent repeatedly expressed appreciation, remained patient, and used courteous language despite customer frustration and confusion.
X2 Partially Met Tone & rapport conf 85%
Agent stayed engaged but did not adjust communication style when customer struggled with browser concepts, leading to repeated confusion.
X3 Partially Met Overall experience conf 85%
Agent suggested downloading Chrome, adding complexity; could have simplified by focusing solely on Safari with clearer instructions.
Call Transcript66 turns · 67 lines
Speaker 1
the it's here hello Josh. Um. Yeah, my name's Paul. Um, I had Community Fiber installed yesterday into my house and it works great. There's no problem. But when I'm trying to set up the Ring Doorbell, I keep getting a code that it's saying that the I think the internet is too not set properly or whatever. I don't know. Yes, it doesn't see the the actual network. It's there, but when I log into it, it just the Ring Doorbell gives me a code. I think it has to be on 2.4 gig or whatever it is. I don't really understand it.
00:00
Speaker 2
Welcome to linksvia's support. To assure quality service, your call may be monitored. Please remain on the line for assistance. I thank you for calling linksvia's support. My name is Josh. How may I assist you today? So, uh, just for confirming, sir, uh, you're having a hard time connecting this Ring Doorbell to the network, correct? Oh, I see. Mhm.
00:00
Speaker 1
The what? Sorry. Where do I find that? I've got a card. what do you want the password? Hang on. All right. Oh yeah, SPNM60 Wow.
01:00
Speaker 2
I see. Um. All right. For S2 further isolation, sir. May I have the serial number of this linksys routers, Dude? the serial number of your linksys router. uh it can be found underneath the device. Uh, no, sir. The one that says S slash N underneath the device. no worries. Oh, I'm sorry. I'm, I'm afraid that's not the one, sir. So, again, sir. uh huh. So I believe the linksys device is the one that on
01:00
Speaker 1
yes. here's a white tower. Oh yeah, sorry mate. 72 E. yes. 72 E. one OM two. A. S. Zero nine zero two zero. Got on it. Yes. Yes. No, two alpha. Two alpha Foxtrot. Zero nine zero two zero. [silence]
02:00
Speaker 2
your house it described as a white tower and it can be found against the serial number underneath the unit. The one that stays South slash North. No worries. All right. Thank you so much for that one sir. So let me again verify the serial number okay? So it's seven-two-Charlie. seven-two-Charlie for echo-1-0 Mike for Mary-28 two-8 f5f jula tango.
02:00
Speaker 1
Yes. Model number, model number, SIERRA, PHOSPHORUS, PAPA, NOVEMBUR, MIKE, 6, 0. 6, 0. Now we've got three of these. Yes, Paul Harrison. K-H-A-R-I-S-O-N. Is lofty. L-O-F-T-Y is that I-S at iQ. [silence]
03:00
Speaker 2
so got that. that one sir two A for alpha F for fax threat 0 9 0 2 0 and mm-hmm may also have the model number of this router. Mm-hmm. All right, so in order for me to create a ticket here, may I have again your first and last name, sir? I'm sorry, how do you spell your last name? Pugh. Pugh. All right, and what about your email address? Uh consists email.
03:00
Speaker 1
Cloud.com excuse me right what would that affect be on my internet? yeah okay there yes please I don't have a computer I don't got a phone or a TV but I got a tablet
04:00
Speaker 2
No worries, sir. And yeah, thank you so much for that information. So going back to the issue, sir. So actually, uh by default, this system of yours, it is broadcasting 2.4 and 5 gigahertz bands. Now, ever since we are using mesh technology, they are sorry, the networks or the bands are merged into one. So, if you want, sir, we can just like separate bands so that we can manually connect this ring doorbell to the 2.4. Would you like to do that instead? Mm-hmm. I know sir, rest assured that it will not have an effect or yeah, it won't like degrade it your. All right, so you got it. So do you have a computer there that we can use to access the web user interface of the system? Uh, no worries. What about an iPad?
04:00
Speaker 1
I've got iPhone yeah. who's that sorry hotel hang on hotel double C yeah people's spot yeah two. what the two the two lines.
05:00
Speaker 2
So is your so is your phone currently connected to the mesh network okay great so on your phone kindly open a browser and then and the address bar like the upper search bar kind of type in HTTP uh HTTP like hotel Tom Tom letter T like Tom then P for Papa colon colon like the symbol colon yes sir yes sir
05:00
Speaker 1
Apologies. I might say a few things. What do you mean, double forward slash? All right, I think, I think I'm Blank. I'm, uh, where do I find that? Stupid question. You must think I'm right sick. I can see a single one. I can't see a double one. Yep. Got that. "<unk>"ruc er, yep. Yep. I got it.
07:00
Speaker 2
double forward oh no word double forward slash so yeah so the forward slash symbol yeah kindly tap forward slash forward slash so and thank you so much and then my router like m. y. R. O. U. U. T. E. R. and then dot, the symbol dot and then enter
07:00
Speaker 1
So yeah. Okay. I can't open this page because your address is invalid. [silence] Yeah. [silence] one nine two dot one six eight yeah dot one dot one dot one dot one and enter. This connection is not private.
08:00
Speaker 2
Alright. Type. Type info. and then press Enter. I see. How about. How about this one, sir? Type. Type. Kindly like still in the address bar. Kindly type in instead 192.168.1.1 and then press Enter. That's actually fine, sir. There's an option there to bypass that warning message.
08:00
Speaker 1
[KEEP_UNCERTAIN] What you say, show details or go back show detail, yeah, press on what, sorry the website my imposes. No, it just says go back. It's for a warned website. Oh visit this side. Sorry, mate, visit this site yeah, right, visit website, yeah, I press that nothing's happening.
09:00
Speaker 2
Thank you. Ah, similarly. Okay. Mm-hmm. Mm-hmm. Uh --, after you like press visit this website or click this website, uh, you would be prompted, like it's ask for your confirmations to visit the site. So, [silence] sir, can you hear me?
09:00
Speaker 1
Just put in double A. You've completely got me there, mate. I honestly do not know what you're saying to me. So, I don't understand it. Yeah. It's just got the last thing that I was on there. It's just got the last thing that was on. [silence] Yeah.
11:00
Speaker 2
and. No, sir. So, on the browser, once after you open Safari, uh, look for the Icon AA there. And, I believe it should be on the upper left panel on the browser. Oh, I see. Uh, just to confirm, you are still on the Safari screen, correct? Like, on the browser. Uh huh. And on that screen sir, look for the, like on the upper left panel, like still, besides the search bar. Check if there's. Uh-hmm. So, in the address bar, sir. Can you check if there's an option there or an, or an icon that.
11:00
Speaker 1
Sorry, I'm not that fixed, but when I go into my browser, it just brings up the last page that I was on. Say again? Sorry, mate. Honestly, I'm going to have to put this phone down because you must think I'm so fix. I'll have to get someone to do it for me. Let me see. Let me see. Let me see if my, my I pads powered up.
12:00
Speaker 2
place a smaller A and then capital A. Yeah and what uh what are the options you can see on the screen again sr? uh what are the options? uh. No. No worries at all sr. Uh huh. Yeah. However, the thing is it it it should be convenient or if we have a computer if we're gonna use the computer on an iPad. However, for the thing is for like uh for a phone, yeah, we might need to set the browser on your phone to desktop site mode before we can access the web user interface of the router. No worries.
12:00
Speaker 1
When you say browser and all that, I obviously, what do you mean a browser? Right. Okay, yeah, right, so I'm on me iPad. Yeah, it's connected to the community firewall. Now, I've never used Chrome so where do I get that from on these Safari? Right. [silence]
13:00
Speaker 2
I meant when I say browser that refers to like Safari or Chrome. Okay, great. For now, Sir, kindly connect your iPad to the mesh network. Thank you so much. And then, yeah, on your iPad, kindly open Chrome. Oh, yeah, that's actually fine, sir, kindly use Safari instead. So, once you
13:00
Speaker 1
Oh yeah, I can see the double Nina. I can see the two, yeah. Okay, hang on it. One, nine, two. Yeah. Yeah. Yeah. Enter. Right, show details. This is not private. Show details, yeah? Yeah. And visit website. Visit website. Nice. Same as what's on my phone.
14:00
Speaker 2
Open Safari. So again, no worries. So, all right. So yeah so in the address bar again, kindly type in, one nine two. One six eight one one And then press enter. Yes, sir. Yes, sir. Show details and then click on visit this website. Uh huh.
14:00
Speaker 1
when I press visit website, it just, it doesn't do anything. It just goes back to the first page where it says this connection is not private. Yes? Yes. No, it doesn't show as a link. It just says visit this website. if he says, are you sure you want to visit this website on a connection that is not private, then you've got two options: visit website or cancel. So if I press: right. So, I press visit website and all it
15:00
Speaker 2
on that screen there is there an option that says visit this website like it's shows there's as a link huh can you try to tap or press that one again because it should redirect us to the login page of this router and what uh-huh yeah try to mhm
15:00
Speaker 1
does it goes back to the that screen where it says visit this website [silence] right how do I do that mate [silence] yeah [silence] I haven't got another browser on here [silence] I've got uh Google Google [silence] oh it's just loading up for some reason I don't ever use that Google [silence] well this is a [silence]
16:00
Speaker 2
I see. So, so it, it won't let us go through to the login page. Uh huh. I see. So, can you check if there's a Chrome browser there because we might need to isolate the issue with this one. Uh, no worries. So, on your iPad, kindly go back to the home screen and then try to look for another browser, like Chrome. Uh huh. So, Yeah, let's try Google instead. Yeah, let's try Google. No worries. I understand.
16:00
Speaker 1
A lot of problems, isn't it? I have something else on that piece of paper they gave me. With the links, links GIS. Is that what you're trying to get? Because I can get that on, I can get that links GIS on my phone.
17:00
Speaker 2
Yes, sir. However, for this one, sir, it's actually like, as long as we are logged in into the web user interface of the router. So, from there, there's an option to separate the bands. So, to separate the band, we just need to change the name of the 2.4 network. So, our current... Linksys? Yeah, uh, yeah. How do we... Oh, email, sir, the Linksys app. I'm going to set your expectations, sir, that for this specific model, it is not compatible with the Linksys app. So, however, rest assured that we can still manage the system via the web user interface.
17:00
Speaker 1
Okay. Yeah, but it just goes on to Google Photos for some reason. Oh, hang on. Oh, so it... Yeah. Yeah. 1.92.168.1.1, yeah.
18:00
Speaker 2
That's the we are trying to do right now to access the web settings page. So on your iPad. Did you already open Google? Uh, that's fine, sir. So, so on the Google page or Google screen, there's uh like a search bar there or a search field. So kind of on that field, kindly type in again the 192.168.1.1. That's correct sir, and then press enter. [silence]
18:00
Speaker 1
oh no, no, this is not right because this is on Google Photos. this is just on photos. my Google. Yeah, it's not on the engine. Can I not get it on the Safari browser? Yeah, but what I'm saying is Can I not go onto Safari and get Chrome? Okay. Hold on there. [silence]
19:00
Speaker 2
oh knock knock now not the search bar or the google engine yeah yeah I'm sorry sir can you yeah however the thing is you mentioned that we are stuck on the visit this website screen so however by default yeah so to do that you have to on your iPad kind of go to the Apple store the app called apple store and then download chrome there or google chrome yeah because mm-hmm
19:00
Speaker 1
Chrome browser, yeah? All right. So sorry about this, mate. No, thank you for yours. Normally people just put the phone down on someone like me. Yeah, it's just loading up at the moment.
20:00
Speaker 2
That's correct, sir. And kindly, yeah, kindly download that browser and just let me know once the Chrome browser has been downloaded. Thank you so much. No worries at all, sir. And thank you so much for your cooperation and understanding. You're most welcome, sir. And no worries, sir. Again, as long as as long as we have as long as we have access to the web user interface, rest assured that we can just separate the band. No worries.
20:00
Speaker 1
All right. Open. All right. Search or type a URL. Right. Yeah, One One One Nine two dot one six eight dot oh hang on. What was it again? One nine two dot one six eight dot one dot one. Yeah. Your connection is not private. Right. Okay. We go back just. Should I press it? Advance?
21:00
Speaker 2
Yeah. Type in on the url, like the address or, 192... Yeah, the same url, which is 192.168.1.1.1.1.1. Yes, and then, yes sir, and then press enter. Mhm. Yeah, then press advanced, and then click or click proceed to 192.168.1.1.
21:00
Speaker 1
Hirome would like to find a connection allowed So putting my Rout a password yeah Got that just putting it See pass word Do I need to say that
22:00
Speaker 2
That's one unsafe. Yeah, kindly allow, yeah, kindly press allow. Excellent. All right, so yeah, kindly enter the default password, which is the one labeled on the main or parent node. Uh-huh. Thank you so much, sir. Uh-huh and yeah, you can save it if you want, sir.
22:00
Speaker 1
But yeah, I'm on the screen that I was actually on on my phone. This is that link screen now. I was on the screen. here. Yeah. Yeah yeah the what sorryOh newitemUh ohmenusorry menu . Yes .
23:00
Speaker 2
on your uh on your phone. all right. so uh however sir uh it would be convenient if we're gonna use this uh ipad of yours okay so that we can see the whole screen of the uh so i assume you're already logged in on your ipad so the links is now correct. all right. so on that screen sir kindly tap the menu icon. the menu icon. um menu or yeah. the menu icon. yeah. uh huh. and then tap on incredible Wi-Fi or
23:00
Speaker 1
Yeah. Yes, quick setup, yeah. Yeah. Off. Yes, it's off. Yes. Right, hang on. So, right, so I'm on the incredible Wi-Fi. Wi-Fi name Community Fiber.
24:00
Speaker 2
So, on that screen, look for the quick setup. Yeah, can you toggle it off, sir? (agree). Toggle it off. (agree). All right, so, again to separate the 2.4 and the 5 GHz. I only renamed the 2.4 band. So, don't worry for the name. You can just edit the name and then just add 2.4 so that your devices can easily detect or, yeah, connect to the 2.4 bands of this system.
24:00
Speaker 1
Three on it is 2.4.5 and guess. Yes. Yes. I got that. Yeah. Yes. I got that. 2.4. Yeah done that. Save. You're updating Wi-Fi, Sent it blah blah blah. Press OK. Yeah. It says processing.
25:00
Speaker 2
<start_of_audio>
25:00
Speaker 1
It's taking a long time to process. Good. Oh, okay. So it's updated now. What do you want me to check? Sorry.
26:00
Speaker 2
no worries right now on it can already check like on your phone or iPad if they can already detect the new name of that 2.4 band. That's great to know, sir. Yeah. Yeah, so on your computer or iPad, kindly go to their Wi-Fi or Wi-Fi settings and then check if they can already[ silence]
26:00
Speaker 1
well on my settings on my settings yeah right Wi-Fi it just says community fiber 10 gig I can't see anything else guess trying it on off off off right it's just gone straight back on to the normal the normal one [ silence ]
27:00
Speaker 2
I tried to reload. Tried to turn off and on the Wi-Fi on the router because it's um. Yeah turn it off and on um. Yeah however uh. However on the list of the available networks I can't yum check if there's like the one that says two point four on the. [silence]
27:00
Speaker 1
No, there's only, there's only another community. There's two more community fibers. One is different to my one, and one is my one, but the guest. [silence] I'm on my settings page. Yeah, I'm back on that.
28:00
Speaker 2
since we just added the 2.4 after the community fibre mm-hmm uh huh yeah uh, may I have again the, sorry, the current Wi-Fi name of the, of your system, sir? Like, I assume you're still on the incredible Wi-Fi page, correct? Uh, on your iPad, can you go back to the Linksys now and then go back again to the incredible Wi-Fi? F.
28:00
Speaker 1
I'm back on there now. I don't think it renamed. I don't think it renamed because it still says Wi-Fi name and it's still got the same name on it. All right, hang on there. See when I press that I I lose all the um. Can't actually see what it's saying because the oh, right, hang on there. So we're going to rename this as what was it, sorry? Two point.
29:00
Speaker 2
All right, so let's try this one for less confusion. So, you can-- I see. Can we try like to add a name again, sir, and then again make sure to press save or apply. Uh-huh. Yeah. Yeah, instead instead of adding 2.4, uh, try to rename the uh whole 2.4 band name instead. So we can rename the whole band name. [silence]
29:00
Speaker 1
whoo underscore two point four says Yes it's changed now Yes press that yeah oh yeah I got it yeah I got it I think what happened last time I didn't delete the other name I just added 2.4 to it I think that's what it was because when I pressed that I couldn't see what I was typing because me keypad covers it over does that make sense
30:00
Speaker 2
[silence] [silence] So also on the bottom of the page, there's an option there, like it says, Save. Can you see it? Ah, kindly, yeah, make sure to click that one or press that one as well. [silence] Yeah. Yeah, so yeah, that's the reason. Yeah, that's, yes, sir, I understand.
30:00
Speaker 1
Right, nearby personal hotspot. No, I don't want to join that, do I? So if I want to join my hotspot, I don't want to do that. Uh, let me look on my phone. Wi-Fi not connected. Ah, 2.4, shall I connect to it? On me computer? Yeah. Yeah, I'm gonna, just gonna put in me password for that. [silence]
31:00
Speaker 2
yeah that's the reason as well while we are or we're gonna change the whole name instead. Yeah sir so since we just change again the name of that 2.4 band can you check again like on your iPad or on your phone if they can already detect the new name of that 2.4 band? yeah so yeah kindly connect your yeah so kindly reconnect your phone to the Rall-2.4 remote network and then let me know if [silence]
31:00
Speaker 1
okay.
32:00
Speaker 2
Ah, that's great to know. All right, for your doorbell, rest assured that it should be able to see the new name of that 2.4 network now. Ah. Ah, that's fine. Sir, it could be possible that your iPad got disconnected from the network, so for now make sure that your iPad is. Mhm. Mhm. Yeah. So make sure your iPad is on that network that you want to connect to. Ah, looks like you have two networks set up which is roughly the same, like earth link. Now what we can do is either those are just the same one or something.
32:00
Speaker 1
Okay, then, will I have to, um, will, Let me know when I've connected it back up, if the phone, if these doorbills does work, do, I go back onto more, I f.hi. moo, you I use my, normal one, Yeah, For my TV. Yeah, just refresh it, but not onto pull 2.4, just go back onto the other one, is that correct?
33:00
Speaker 2
That's correct, sir. Um. Yes, sir. If your TV, yeah, however, if your TV supports 5 gigahertz, I would recommend using the 5 gigahertz sense, again, uh 5 gigahertz is much faster than the 2.4 band. So I'm gonna set your expectation. The yeah, so the 2.4 are designed for smart devices, like your doorbells or yeah, smart speakers. Yeah. Mhm. Uh I'd like to merge again the network, sir. Yes, sir. Actually, that's fine. However, it is also recommended to
33:00
Speaker 1
I'm sorry, okay. Okay, I'm going to go and check my phone. Thank you very much for your patience. You've been very, very, very helpful. You've been very helpful. All right. Send me something. I want to send you thank you. All right? Brilliant. You know, you've been absolutely fantastic. All right. Have a good day. Bye now. Bye-bye.
34:00
Speaker 2
you're most. Welcome, sir. And thank you so much for your cooperation and patience as well. Thank you so much, sir. Again, sir, if you need further, uh yes, uh yes, sir. Uh and again, sir, if you need further assistance in the future, just repeat to give us a call, okay? Thank you so much for that one, sir. All right. You as well, sir. Again, thanks for calling Linksys. Have a great day.
34:00