Speaker 1
Hi, good afternoon. Hi, um, I need a help with my, um, uh, mesh system, which I have Linksys. Uh, it's, it was working fine, but not all of us, you know, for I'm noticing the speed has gone down tremendously, giving me 67 Mb, Mbps, you know, so, um,
00:00
Speaker 2
Welcome to links support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready, and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. Hello, thank you for calling link technical support. This is Charm Howard, how can I assist you with today? Press one if the call so if you've set of the call to Mm-hmm. .
00:00
Speaker 1
Should I give you the serial number? Okay, the model number is WH W-03 V2 serial number is 20 J-20 six 08 GH six 22808 AT and T yeah I'm sorry, say that again, please.
01:00
Speaker 2
um yes and you provide the serial number and the model number of your linksys router okay um alright how about the serial number and also may know who is your internet service provider sir at&t and since when did you observe sir that your connection is slow
01:00
Speaker 1
I was just doing the speed test yesterday and I've found out that although I'm getting from my main router about 800 Mbps, but um from my linksys device I'm getting like download speed of eight nine Mbps. And uh upload is yeah, so so something is not right. I used to get about 300 um from some of these my my I have about and I'm standing by the main node right now. Uh and I have about five six around my house. Uh, so I don't know what is going on. If you can help me with that, please. Speed test my my my iPhone? Yes.
02:00
Speaker 2
flow. Uh-huh. I see. And what device did you use, sir, when you do the speed test? A your phone.
02:00
Speaker 1
and I and I looked through my linksys app and getting a router setting in it it looks fine I mean I didn't see any issue with that it's all up-to-date all the nodes are up-to-date um I think yes modem was changed and uh yes modem was changed a few months ago and I did yeah yeah
03:00
Speaker 2
got it all right one month all right and also just to confirm did you upgrade your subscribe speed or your modem lately all right so your modem I see all right so you your modem you have a new modem and when you set up this linksys router that you have did you reset the router or you just plugged it it [silence]
03:00
Speaker 1
Which router? No, I did not. I did not. I just connected it. I did not reset it. [silence] I have six, six nodes. Yes. [silence]
04:00
Speaker 2
the Lynx is router Sir, the main node. Did you reset this one when you sink, are you connected to the new modem? all right, get it. okay, let me get it. Right. So Sir, since you mentioned that you have a new router, Sir, the best option, or troubleshooting that we can do here is you will reset this router, the main node. And and how many nodes do you have just to confirm? six nodes and they have all the same model number, yes, we need to reset your router your Lynx router and then set it up again so that it will sink it, um, sync to your new modem.
04:00
Speaker 1
So, so you're saying, so, so restart means just unplug it and plug it back, right? Okay, press the, press the red button. And then, Mhm. Okay. Okay. Okay. I forgot how to do that. Could you guide me through it? Okay. So, so let me press the button then? Yeah.
05:00
Speaker 2
[silence] [silence] No, sir. We need to really reset this one like you need to press and hold the reset button until your router goes back to its default settings or factory settings. [silence] Yes, sir. And also just to set the proper [beep] expectations, sir, once we reset your router, all the devices that are connected to you Wi-Fi will be disconnected because your router will go back to its default settings or factory settings and you need to connect it manually once we set it up. [silence] So do you want we to proceed with this troubleshooting? [silence] Yes, I can walk you through sir. So is it the best time for us to troubleshoot? [silence]
05:00
Speaker 1
Yeah yeah yeah yeah absolutely. Okay it's the red light now blinking and I'm still pressing the red button. It went out now. Okay release it. Okay okay okay. No no no I called a few years back somebody did help me and I was fine in that and then after I didn't need it so it's not my first time. You need my.
06:00
Speaker 2
[silence] I think, yes. [silence] Can you press and hold Hertha reset button until the light went off and release once the blue light is showing. [silence] [silence] All right. You may release the reset button, sir. [silence] All right, and let's give it about two to three minutes until your router is done booting up or starting up. And just to confirm, sir, is it your first time calling?
06:00
Speaker 1
Okay. Okay, my my my email. Yeah, my email address is share. T A R I Q S H A I K H 62 at gmail.com. And uh my first name is Tarek, like my email. My last name is Shah S H A I K H, like my email. Yeah. Yes ma'am. Yes, it's correct. [silence]
07:00
Speaker 2
I see. Yes please, can you provide your email and your first and last name for me to create a record for you? Got it. Thank you for providing me your information. So and just to confirm, your phone number is 917-734-4419. Is this correct? All right. So let me create a quick record for you.
07:00
Speaker 1
The red light is, uh, came back. I guess it's gonna reboot now, right? solid red.
08:00
Speaker 2
All right. All right, so now it's solid red or a pinkish red. All right, one moment here. All right, so the light status is now solid. So the next step you need to do is kindly press the reset.
08:00
Speaker 1
OK. one, two, three, four, five. Yes. it turns into the yellow Amber color light now. OK. got it. and do the same process with all my nodes.
09:00
Speaker 2
button again but this time you need to press it five times like press release press release. for five times not too fast and not too slow. All right, so let's give it about three to four minutes until it's done starting up and they are it communicating to your modem and the light status should change to solid blue or a deal green if it's successfully connected. All right, so for the other Nattr you need to gather it all in one room like you need to plug it in
09:00
Speaker 1
Okay, so... Okay, bring all and bring each node close to the main node. and and then we do this the same thing, that's what you're saying? Okay. So, so the child nodes, I should bring it close to the parent node. Okay? And and do this, do all these steps with that. Okay. And then do five times and then and do five times, right?
10:00
Speaker 2
to the main node, like, three to six feet away from the main node, and we will set it up later on and uh-huh. Yes, you need to reset all the and child node, but the five press, you need to do it only on the main node, or the parent node. Uh-huh. Yes, you need to do the steps like you need to reset all the child node, press and hold the reset button until the light went off, and give it about uh no, sorry. The five time no, sorry. The five uh
10:00
Speaker 1
Okay. So that, so by the way, we deprecated the green light, by the way. [silence] Okay, okay. So, so do it when, when the child node is pinkish, then I go to the main node and press it five times. [silence] Got it. Okay, okay, okay. Okay. Got it, got it. So, so.
11:00
Speaker 2
time should be processed on the main notes only. So, once [silence] our, let's wait for a minute or two and just to confirm it will state good me light. So, sir, if you already reset all the child node and the light status of the child nodes are all solid pinkish red or a solid color, then that's the time you will perform the five press again, but you need to perform it on the main node only or the parent node, not to the child node. Yes. for you to connect. All right. So, let's wait. Oh, what you will. What's the light status now? [silence]
11:00
Speaker 1
It is green now. Oh, all of a sudden. Yeah. Yes. And the... Uh, yes. I'm sorry. Solid green right now. Domain Node. Yes. Do I have to, I have to... Uh, okay. Okay, my, my name have disappeared of my, my, my, it says setup 7B now. can I change the name now? Okay. Okay. Um, setup? Yes. Yes. [silence] I'm connected. So. Yeah. [silence] Okay. Okay. Linksys app is already was already open. Should I again open it, turn it off and open it again? [silence] Okay. I get that. Okay, links app is opening now. [silence] loading the settings.
12:00
Speaker 2
You are now connected. All right. And your cellular data, sir, is it on or off? All right. All right. It's good now. Yes. You may change now the Wi-Fi name and password. You can use the same old Wi-Fi name and password. Just open your Linksys app. Access the Linksys app. Yes. You need to first close that one and then open it again.
13:00
Speaker 1
Step router. OK. Router to the modem or source of internet. It's connected. OK. It's connected. Plug additional node into power near the router. I don't want to do that right now, right? I want to just set up the first one. Make sure everything is finished starting up. Or wait for the node light to become solid. Yes. Checking for internet. Just checking. Just checking for internet. OK. It's just checking for internet and it's connected. OK. Username. Same as Wi-Fi yes. It's same asking internet connection. Continue. OK. It's linking my account. Oh, perfect. It's so user friendly. Even
14:00
Speaker 2
**Richard Fleming:** Mm-hmm. Done, next. Mm-hmm. Yes, you can skip that one. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm.
14:00
Speaker 1
A literate person like me can do that. So, this is very good. Okay, configuring your Wi-Fi network. This could take up to a minute. Say something went wrong and we could not transfer your Wi-Fi settings. And maybe I walked away from it, right? Yeah. [silence]
15:00
Speaker 2
Sir. I'm. Sorry. Let's just wait, sir. No, sir. Is there an option for you to input it manually?
15:00
Speaker 1
Yeah, Wi-Fi name I can put it manually. OK, and putting configuring your Wi-Fi network.
16:00
Speaker 2
All right. Yes, you can use the same Wi-Fi name and the same password, old password. Wi-Fi password. [silence]
16:00
Speaker 1
The blue line is just going up, I think it's almost done. Oh, the light has gone up. Are you sure? The light went out, was that part of the process? Yeah, one created the green light came back. Now, let's connect to your new Wi-Fi. Okay. Go to your phone setting app and select your new Wi-Fi. Okay. So, I'm going there. Okay. It's connected. Okay. Step two, once connected, return to this app and next below. Okay. Looks like you're not connected. Yes, I am connected.
17:00
Speaker 2
All right. Yeah, can you go to the Wi-Fi settings in your phone?
17:00
Speaker 1
Okay, looking for child note. It says looking for child, no. Oh, I, it's, doesn't let me. It does not let me skip it. It's looking for it because I don't know. It's just wanting. Yes, loading now. Your network router. What should I do? Next or says 'router' and next? Okay. Remove old system from your account. I'll do it later. Okay. Okay. Automatically sends error to Google. Okay, I said that. Next. Says core gray one is ready. Yes, my is ready now. So, so, so now uh, just bring the child.
18:00
Speaker 2
And check the, um, you can skip that one. You can skip that one, sir. I'll know when let's just wait. Uh-huh. Yes. Next. Uh-huh. uh-huh. Uh-huh.
18:00
Speaker 1
[KEEP_UNCERTAIN] Code note? close. Wright? Wright? oh, okay. Okay. Got it. So can we do one together and then I can do I can let you go and then I can do the rest myself? Just don't want to. Yes. okay. I'm just unplugging one of the nodes and bringing it close to it. Okay, so I'm unplugged it, so should I plug it back now? Well, maybe a feet away now, one foot away. [silence] Okay. [silence]
19:00
Speaker 2
Mm-hmm. yes, please plug it back, like, how far is it from the main node? all right. but yes, can you please plug it back in?
20:00
Speaker 1
Yes, it's rebooting. [silence] Don't see any red light came back. Okay. Now the red light is blinking. Okay.
21:00
Speaker 2
mm. Donayee. So, I'll have to see. We're going to find out. I'm going to turn this off. But yeah, let's wait here for about two minutes. Let's check if it will say uh, blinking red or it will change to a solid one.
21:00
Speaker 1
So wait for it to be...it can turn into Solid Red, okay. Okay. Still blinking loose. Yes. Yes, I am. It's only showing one Node now. The other six have disappeared.
22:00
Speaker 2
Let's wait sir until maybe a minute or two. All right. Also sir on your link any links, on your links with apps, sir. Are you already on the dashboard? All right. Okay. So sir kindly. Yes sir. For the so kindly.
22:00
Speaker 1
Okay. Yes. Yes. Okay. Okay. Yes. It is there, I can see it. I guess so, because I I'm I because I can't see the Wi Fi password. It's all dotted things. I can see my Wi Fi name is same as my old one. I renamed the same one. Okay. Close the app. Okay. I'll get that.
23:00
Speaker 2
click or tap the three lines at the top left corner of the screen, and you should see the wi-fi settings. and poe, please check if the wi-fi name and password is the same. [silence] okay, so since the light status, [silence] you may close the app sir. right. so since the light status of this node is still blinking red, right?
23:00
Speaker 1
Okay. Okay. Okay. Should I hold? Will it show up on my linksys app now as the second child? No, it's showing up. Yeah, I'm doing that. Getting routing city. It is showing one node only. Oh, two nodes. Two nodes. Yes. Yes.
25:00
Speaker 2
the same Wi-Fi name and password your old Wi-Fi name and password, your child node follows the settings of the main node so you don't need to reset the child notes, sir, you just move it closer to the main node and then once they are not they are all solid green, then you may relocate the child node, um, the area you want to relocate it and if ever the child notes or doesn't um you may refresh the desktop. Just one node. All right, so now it's now connected. [silence]
25:00
Speaker 1
connected now perfect so i same process with all the nodes right don't right now we didn't have to do that right it automatically and started talking to the parent okay got it really appreciate your help you have been a great help thank you very much thank you very much you have a wonderful evening take care.
26:00
Speaker 2
I see. Yes, just plug it in closer to the main node. And if the child note sir doesn't turn to uh teal green and stays a blinking red, then that's the time you will reset the child node. You need to press and hold the reset button. Yes, it will automatically. Yes, it will automatically talk into the parent since you use the old Wi-Fi name and password. But if it doesn't work sir, or the child node is a stubborn one, then you may reset that one. All right? You're very much welcome sir. So in case um you need a further questions or I have a problem, you may contact us back. You're welcome, sir. Bye for now. Be safe and healthy, always.
26:00