Speaker 1
Hi there, I wonder if you can help me? I bought a pack of three of the Linksys nodes via Amazon in April. The model number is MBE 7500. I've had two separate companies come out to try to help me get them all set up. We're able to establish one of the nodes as the router, a second as one of the other child nodes, but the third one, we can't get it to sync. So I was wondering if I can get a replacement node sent out?
00:00
Speaker 1
No. An I could say if I did it myself, if I... Oh, sorry. Apologies. I would have, uh, yeah, I think the one, the faulty one is 59A 10M for mother 26E for echo 0 2220 sky First name is Sabina. That's S A B I N O last name is Bosco. B O S C O. [silence]
01:00
Speaker 2
Yes serial number?I've got you. Um may I have the serial number of the link sys device, please? See. And who is your internet service provider? OK. May I have your first and last name, sir?Yeah. And lastly, may I have your, please?
01:00
Speaker 1
[KEEP_UNCERTAIN] [silence] [silence] [silence] so s a B O S C all one word at hotmail.com.co.uk. Yeah. Yep. I have it with me in hand. Well, like I said, when when I purchased I purchased a product, I paid for for installation. So somebody came out not not obviously a Lincis, but
02:00
Speaker 2
[KEEP_UNCERTAIN] So that's sub boostco a hotmail.co.link, US. Okay, thank you. All right. So, um, currently where is that child number located right now? Okay. Um, kind of plug that in. I just wanted to check the LED light first and we'll try to add it. Um, by the way, how did you like add it? What metals did you use or what steps have you tried to add it. Hmm.
02:00
Speaker 1
person but someone that Amazon obviously works with, um he had troubles setting up the the the mesh system and I was upset because I was working off say the router and the second node, um but, you know, the house, we we extended the house, so we're not getting the range, that's why, you know, made the investment. And now today I've had another like a local IT company come out. Um and he was playing around a bit. He was here for almost two hours and he basically said that he can't get this third this this third one to to to join him to join the network basically. Whether it's hardwired in with with a LAN cable or with a Wi-Fi. So I've I've plugged it in if you want to. [silence] Okay so I'm gonna
03:00
Speaker 2
um, um, OK.
03:00
Speaker 1
to go what to the main router that's brings the internet to the house? not not not the main not the lynxus router ok 26 actuato ring two seconds after the
04:00
Speaker 2
Yeah. Yeah. So plug the so plug in the child no near to the main router or at least two to three feet apart for it. Uh, the yeah, the main link is it router. So plug in the child node right next to the main link is router.
04:00
Speaker 1
Okay, when, when connecting to the main router, does the, the infinite cable need to go into the 2.5 gigabyte socket or the one of the other four ports, the child node, yeah. What, what, what, what socket should I plug the infinite cable into? Sorry, why did I need to be near the thingy then? I don't understand. You just told me to come and plug in. Yeah. Really say plug in, just plug it into. [silence]
06:00
Speaker 2
like the child nodes. No need to hardwire. The child. No, we will add it as a wireless child. Node first. So, so, so you just have to plug in the child node that is not working or you suspected as faulty, right? Yeah. [silence]
06:00
Speaker 1
right so why do I why do I need to be near the main node my this is what I'm saying the person I just pain to come out he's done this he's he's done this so you take me through the the the troubleshooting but so it's now connected to the wall to the main's power it's next to it's next to the the the Lynx's router I've got blue light on the Lynx is child node solid solid blue light yeah
07:00
Speaker 2
to the power, right next to the main node or at least to the three feet of Park Summit. [silence] It must, yeah it must be on. [silence] Gone. [silence] Is it solid blue light or still blinking? Okay. And your main link is router is solid white, right? [silence] Okay. So you go to your main link [silence] at the back you will see [silence] Looking
07:00
Speaker 1
You've got two from- you've got a little reset button and then another round button. It doesn't say, which button do I press? The one in the middle. And how long do I press that for? Okay? is still white? didn't do anything. There's now is blink and it's gone yellow.
08:00
Speaker 2
Pa, there is a pair button, the big button. Can you press that one for one second only? [silence] The big one. Uh the big one. [silence] The one that's at the middle. Yeah, the big one. [silence] For one second only. And what's the light of the main Linksys router? [silence] After you [silence] after you press the pair button, did it blink? Okay and then observe the light of the child node if it will start to blink. That means it's trying to connect to it.
08:00
Speaker 1
No. The main router is now gone solid white, and the child mode just stayed blue. That's right next to it. Okay. That's now blinking yellow, white.
09:00
Speaker 2
That next step, okay. So if the pair button won't work, you press the reset button of the main router five times. The small button, you press it five times, one press every second. Okay. and then you should start blinking every third seconds or so. Then you press the pair button. [silence]
09:00
Speaker 1
My concern is that I've had a, you know, like a professional I.T. company come in and they set me up with, uh, so the, the I've got another node, uh, there's three, there's a router and two nodes. So one of the other node is working and I just hope now whatever we do doesn't knock out the other one. Because I've paid for someone to, I've paid for someone to come out. Do you understand what I mean? Remain solid blue throughout. The router's bling in different colors, white and yellow.
10:00
Speaker 2
Yeah, it will not affect the other one. Don't worry. It will not affect the one that is working already. So what's the light of the child now? Did it respond or it just stayed solid blue? All right. All right, let's just wait for it. That means if the main node will turn back to white and the child node will just stay solid blue. Okay. But the child note is still solid blue. Okay.
10:00
Speaker 1
To the same thing. Pressing the button. Okay. It's now red. And gone back to blue. The light went from red to blue. I'll do it again. When do I release my finger?
12:00
Speaker 2
Can you, like, reset the child node, the one that's still solid blue? Like, press and hold the reset the child node. Just press and hold the reset button until the light will turn off, then release. Did the light went off? Uh, yeah. Make sure the light will turn off before you release it. Yeah. [ silence]
12:00
Speaker 1
Speaker: I am. He goes. It doesn't go. It doesn't switch off. It goes from Now it's blinking. The main group is still blinking white and yellow. [silence] Speaker: It doesn't go off. It goes off.
13:00
Speaker 2
Make sure you press the small button at the big one. Okay. Yeah. Yeah, it's still trying to look for the child node. What's the light of the child node right now? Did the light went off when you reset it?
13:00
Speaker 1
for a second, and then he goes straight to red, and then he went to blue, but then on this occasion it is now blinking. and now it has gone red. now it is solid red.
14:00
Speaker 2
It's blinking blue or blinking red? Okay. Kindly reset it again, the child mode for 30 seconds this time. Press and hold the reset button for 30 seconds.
14:00
Speaker 1
is now blue. linking blue. And the router is still blinking white and yellow. [silence]
15:00
Speaker 2
Okay, what's the light of the child moon solid blue or blinking blue, okay? Let's just wait for it to boot up. Okay. Gently reboot the parent node. Just turn it off for 10 seconds and then turn it back on. Yeah, the main router. Just turn it off for 10 seconds and turn it back on.
15:00
Speaker 1
Yes. Main node is blinking blue. Now, it's solid red at the moment.
17:00
Speaker 2
What's the light of the cloud node? Is it solid blue? OK. How about the main node? OK. Let's just wait for it to turn solid white and OK. Just give it a minute.
17:00
Speaker 1
Okay, so the, the, the parent now, the router is, is white, solid white. The, the child node is, is just solid blue. So on the main route, yeah. OK. Is now blinking. The main. No, child mode is in the blue. It's now blinking, blue.
18:00
Speaker 2
Mhm. Okay, kindly do the pair button again on the main node, you press it for one second, the big button. Yeah. Okay. How about the child nodes still not responding? Okay, good. Let's just wait for the child node to process. It will take 3 to 5 minutes. Let me know if it will change to solid red or not.
18:00
Speaker 1
still blinking. It's now blinking white and the main the parent node of the router is also blinking white now and wireless. [silence]
21:00
Speaker 2
What's the light of the child node? Is it blinking blue or blinking white? Okay. Do you want it to be a wireless child node or a wired child node? Wireless, okay.
21:00
Speaker 1
all right, so the child node is now white the parent node is blinking white, okay, so both are now white
22:00
Speaker 2
Okay. Let's just wait for the parent node to turn solid white before you can unplug the child node and relocate it back on the location you want it to be. Okay, that's good. So if you have, [silence] if you have.
22:00
Speaker 1
Can I unplug it and go move anywhere in the house. Okay. So just unplug it straight from the wall. Okay. and okay. we can read this.
23:00
Speaker 2
Of the Linksys app, we can log in locally to check if all of your nodes are connected, or if you can open the web browser, you can also access that one to double check the devices that are connected to your network. But right now, um yeah, the child node is now connected since it's solid white. So you can unplug it and remove, yeah. Yes, sir. Yep. Mhm. Then, just relocate it. So after you plug in the child node on its location, you just have to wait 3 to 5 minutes for it to reconnect.
23:00
Speaker 1
So it's connected. It's got a white light. But when I'm on the app, do I pay attention to the app? Because Yeah. Yeah, it's it's it's it's now solid white. Ben: But on the app It's got no strength, signal
26:00
Speaker 2
No need sir, as long as it's solid white. Um after you connect or plug in the child node, it will have the, uh blinking light like, uh blue to blinking red to solid white. So you have to wait for it to five minutes for it to go solid white. Okay. So, if you already tried to force closed the app and reopen it again. But how many nodes are located on the um are detected on the app?[silence]
26:00
Speaker 1
It is, is detecting or through, so the router and the two child nodes. I bought it's, like a three pack. Okay. Okay. Now, it's gone to Wi-Fi. See Greggunder. Zero zero. D. B. Okay. Okay. Okay. Okay. Thank you. So, but then, if this if this, if it, if it, it, it, it, if it drops out again, if it keeps on happening, cause like I said, I've had a company come out and they were having, [silence]
27:00
Speaker 2
[silence] Okay. I see. So just refresh the app then check again the status of the nodes. Okay. That's good. Yeah, just wait for it since sometimes the app will take some time to load up all the information. So, yeah, check your app again later for the proper signal strength. All right. So you're all good? Yeah. Welcome. Sir. Hmm. Um just If the issue will happen again, if the child node will disconnect, just feel free to call us back so that we could assist.
27:00
Speaker 1
Okay. Okay, I'll keep an eye on it. Thank you, Simon. Cheers, take care. Bye-bye, man.
28:00
Speaker 2
a performer matuh uh higher troubling with that one or advanced troubling for that one alright okay thank you for calling thanks Uh-bu for the senior you're welcome have a good day bye see you you too [silence]
28:00