Speaker 1
[silence]. I was calling to make sure that my links this is connected properly to my modem and router because the connections were taken off and now I'm not sure how they go back on.
00:00
Speaker 2
of Lenksthis. Welcome to link suspended. Welcome to Lynx support. To ensure quality service your call may be monitored. For in warranty products our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksus.com. Please have your device serial number ready for assistance. Press one now. For out of warranty products, paid support may be please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling, Linches. This is Ice. How can I help you.
00:00
Speaker 1
It is 5AAD-04106. Yeah, I just have one modem.
01:00
Speaker 2
What's the serial number, of your Linksys, ma'am? [silence] All right, ma'am. So, the model of your Linksys router is MX6200. And you only have one of these MX6200. [silence] All right.
01:00
Speaker 1
Yes, it is. [silence] Well, the internet is out right now, so I can't it's it's not if they had a problem it's out. What I need from you is to make sure that the wires are connected properly for when it does come back on. [silence] Well, yeah, it's all I need is to from you is to make sure I'm trying to get the wires from the modem to the router on the back of them in properly and to which one it goes where.
02:00
Speaker 2
So, Julie Irwin, if your name is Julie Irwin. All right. Tell me what's the color of the LED on your MX 6200. You have no internet right now. So, your MX 6200 should be showing a solid red light or blinking red.
02:00
Speaker 1
So the, so the, the colors and the blinking and all that, we can't even deal with because spectrum Internet is out right now. They have a problem in the neighborhood. So I just need from you how to, to make sure I've got all these wires should up right. I know that I have the only thing that I need from there. I have the coax, coat cable in. I have the, to the modem. I have both of the wall outlets for each of the plugs plugged in properly to each of the equipment. What I need to know is there's like a clip wire, you know, it has like a phone clip on the end of it. And I don't know, it's like, I don't know, like a foot long. And is did one of those go into the modem and then the other one connects to the, to the router?
03:00
Speaker 2
Okay. All right. Correct? No. Right. All right. So... Okay, go on. Mhm Right.
03:00
Speaker 1
no. no. I just need to know about these wires because I don't know which one goes where. So there's one coming in from the basement. does that one go into anywhere? The coaxial cable comes in from the basement. I already have that plugged into the router or to the modem. there's it looks like,
04:00
Speaker 2
um, your router has an ethernet cable, or when you purchase that, uh, there's an ethernet cable provided inside the box of your router, and that's the cable you're going to use to plug into your modem, but if you've already set up your router, I think you don't have to change anything. Just wait for your internet to come back online, unless you have reset your router, then you will have to do a reconfiguration. Uh uh. So you didn't reset your router. So mm-hmm. Mm-hmm.
04:00
Speaker 1
There's some type of internet cord from the basement. does that need plugged in anywhere or is it just this one-foot, is that, uh, 12 inch cable. Okay. Yeah. I don't have a spectrum modem, but, so there's so you're saying that the only clip cable, I call them clip tables like they used to use for for actual phones, you know, like a home phone. You're saying that you're saying that this 12-inch cable that has clips on both ends, it's just standalone. It's not coming in from a wall or anywhere. That has to be plugged one of the clips has to be plugged into the modem and the other one plugs into the router so that they can talk to each other.
05:00
Speaker 2
Yes, I see. Yes.
05:00
Speaker 1
Okay. Okay, so some other, so some other clip cords that are coming in from the basement. I don't need to mess with those. Those don't plug into anything on the router or the modem, correct? Okay. Okay.
06:00
Speaker 2
Uh, so long as your router is connected to your spectrum or modem, then your router will get connected or can access your internet. Um, uh, no. Um, so may I know the network topology of your connection? Because you have a router, and then you have your phone, and does your phone have a modem or a box from spectrum or? Uh,
06:00
Speaker 1
Yeah, I have service right now? Yes. No, I- I bought- I- no, I bought that separate. It's an Arris- Err- surfboard. I don't have their- their modem. Yeah, I don't know. I- I just wanna- it- I- I have all the cords, placed where they're supposed to be placed. I have the coaxial cable connected properly and the cords to the outlets of the wall for both. But there is, again, a couple of wires that I don't know. [silence]
07:00
Speaker 2
No, I don't, I want to know your internet service provider was Spectrum Spectrum, correct? So, your Spectrum provided you a box or a modem where the internet source is coming. I see. So, your Spectrum modem has a cable that's connecting it to your box. Is that correct. Mm-hmm. Mm-hmm. [silence]
07:00
Speaker 1
I got a cable that has the clips on the end, you know, that you clip in for the internet. I've got one, and again, it's only 12 inches, it's got clips on both sides, so it's not coming in from the basement or anywhere. It's a standalone wire. You know, it's all by itself. It's not coming in from anywhere. Okay. I've got one, I got the one end of that connected to the modem and the other one connected to the router.
08:00
Speaker 2
All right. Uh. Okay. Uh, I want to know what a cable Are you using, uh, or you plug into your router? What cable did you plug into your router? Where does it come from? Yes. Mhm. Okay, yes? Yes.
08:00
Speaker 1
And so like they're it's the same cord that they're just connecting one into the router one into the modem. Is that all I need? I'm sorry. Is that is that yes or no? I didn't hear you. Okay. Yeah. the Ares yeah. Okay. Okay. So I, so I all these so so ahead. So with the internet through spectrum, the only thing that's needed is the coaxial cable into the modem. And then this 12-inch cord that has clips on both ends, [silence]
09:00
Speaker 2
all right the modem yes yes uh the modem i just want to know the modem uh that's the arrow yes all right okay so that's good uh you only need to connect your wireless modem and if you have no you go first
09:00
Speaker 1
one clips into the modem and one clips into the router to talk to each other, right? Okay. So so these other cords that have clips on them, they're gray. They're coming up from the basement. Those are for something else that has nothing to do with the modem and the router for this, right? Yeah, the are the the coaxial cable, the spectrum cable, yeah, that's from the basement and that and that's connected to the router modem, yes. Okay. So, I was getting confused because of all these other clip ones, but you're saying all you need to do is have the
10:00
Speaker 2
Yes, yes. Yes. Yes, but make sure that your modem is connected to your Spectrum cable. Yes. Okay, that's good. Okay. So, that's fine. Uh, I think the cable connections are good.
10:00
Speaker 1
Both of these plugged in to the wall and they are and then the coaxial cable coming in from the basement to the modem and then a 12 inch cord that has the clips on both ends. One goes to the router and one to the modem. That's the same exact cord just plugged into each other. That should be sufficient. [silence] [silence] Yeah. Yeah, I only have two on here. You know, I only have two. [silence]
11:00
Speaker 2
Yes. more Yes your clips yes yes yes yes and make sure that the other end of the cable the one that is plugged into your router make sure that it is plugged into the internet port of your mx 6200 the one which has a yellow label because there are at least four ports on your mx 6200. so make sure to plug it on the port which has a yellow label or internet port okay [silence]
11:00
Speaker 1
And then the, and then the modem, the Arris modem, it has, it has two plug-ins, one and two, and I've got it in port two. See, I was told it was in the second one. Yeah, but I, you see I might not because the internet.
12:00
Speaker 2
that's good that's good alright that's good it would be better if you plug it on to the first part, because usually the connection would usually connect first on the first port of the modem. I see, so that's fine, if it doesn't work, you can always switch on the other port. Uh we will know once your internet is back because your MX-6002 light. uh, will turn solid white, uh, since it's already been set up, so it will turn solid white, once your internet is back online, now if it turns solid white, then it means it's not getting any internet from the modem. Yes, to the other part. And if it's still doesn't work, then you will have to reconfigure your router or your MX6200 or maybe you have to check on the actual cable connecting it to your modem, if it's properly plugged. But I think since it's just an internet outage, your router will get back online, once your internet, uh,
12:00
Speaker 1
Okay, but as far as the connections go, I've got this connected properly. Yeah. Okay. Okay, thanks. Yeah. Okay. Bye bye.
14:00
Speaker 2
yes, you got it connected properly and you can also check if you have a Linksys app, you can also check on the app if your MX6200 is online or offline. You can check it on the app when your internet is up. Okay. So that's all. You're welcome. Thank you for calling Linksys. Thank you. Have a good one. Bye. you
14:00