V2 Rubric Detail — 0cf13c60-612f-11f1-8…

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Thank you for calling links. This is Carla. How may I help you? All right I'm good. How about you sir? [silence]

Okay. So, you'll want a password to connect to the wireless. [silence] All right. Um, why do you need a password? Sure. Are you trying to connect wirelessly to your wireless network?

okay, and you've got two password and both not working? All right, um before we continue, uh may I ask what is the model number and serial number of your linksys router or linksys device? Yes, model number and serial number. model number and serial number?

Model number sir, or it could be serial number, s, slash N. Is that a lap mock device sir? A lap mock product.

Is that a Lin- Linksys device, sir? L-I-N-K-S-Y-S. [silence] You can check the um, that information sir is like at the bottom or underneath the device itself, like on the sticker, you have as s slash n. [silence] And then right below Linksys, you have there the model number. Okay. We able to find is that is that the s slash n? Are you looking underneath or at the bottom of your Linux device?

Okay. Okay, that's EA 6350. and how about the serial number? Serial number S slash N? Yes. a serial number here, same location at the bottom or underneath the device. So they have the serial number SN. I think that's together with the MAC address. OK. are you still looking on the device? So you can take a picture of it on the sticker of the device.

Once you have the picture, you can zoom it.

[silence] [silence] Yes, [silence] I know, [silence] I've already have the mould number [silence] which you provided, [silence] the, [silence] the [silence] the EA6350.

that one that you provided. So, what I need next is the serial number. So, what is the

So the model number is an EA6300, right? The serial number is still the same. Underneath the device on the sticker. Okay. They have their, they label that.

What's your serial number? OK. Let me check if I got it correctly. OK. that's one for and then white for yellow. Or is it You for umbrella? [silence]

Okay, thank you. All right. And how about your phone number? And how about your first name and last name? Is it Isn't it? Can you can you spell your last name slowly? [silence] Sir, the line is breaking up. I didn't hear it. the first part of your last name. Can you say it slowly? Okay.

say again first name at last name at gmail.com right so again last name your last name spelled as I for sorry a for apple i for India t for tango and then s for sugar airplane for kilo K for kilo a for apple T for tango Edward correct okay so again um your main concern right now is you wanted to connect a wireless device and you don't know what's the Wi-Fi password. Correct? And you've got, what is that device that you are trying to connect? [silence] Was that working before? Was it working before? But your computer, is it wireless? Okay.

and whose your internet provider sir, your internet provider? your internet provider? your subscriptions where where is it, is it comcast? or is it Xfinity? uh-huh. there again you want you have two passwords but you don't know you tried that two passwords but still didn't work right? [silence]

Do you have other wireless devices that are already connected to your network, like you have phones? All right. OK. You need to like double check that password if that's the one set up on your on your Linksys router. so, because you tried already that password and didn't work, so it needs to be double checked, okay? So before we start, sir, any troubleshooting, let me just inform you about the about your Linksys router. It shows it here in our system that the router that you have the EA6350, this router, sir, is already Transcribed.

and end of life, and as well as an end of support, okay? It means that your router will still function properly, okay? It's just that this type of router is no longer manufactured by Linksys, and then as well as Linksys will no longer provide any technical assistance, firmware updates, or any security updates, okay? so that means we could not walk you through on how to um check the wi-fi password, but you don't need to worry about, we, you can use our AI tool if you have internet. You can use our AI tool that can guide you as well on how to check your wi-fi password, okay? You can check our AI tool sir, that will be on support.linksys.com. Um, Sir Wei, we apologize but we don't have an in-house technician. Uh, all our technical support is just over the phone, huh, huh. And then, since your Okay. Um, as I said, Sir, um, we don't, uh offer in-house technical support. Um, Linksys's technical support is just all over the phone, is just on the phone. We don't provide an in-house technician.

stuff and troubleshoot your router. Okay. you can uh visit our website sir .