V2 Rubric Detail — 0dfb04ec-6530-11f1-b…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available to help with performance and hardware issues. Please have your device's, serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence]

Hi, thank you for calling System's my name is Raquel. Hmmm. MC today, I think it's okay. Hmm. Yes, I could hear you fine. Alright for that, let me have your router's serial number that can be found at the bottom to properly address you with the set up.

and it's labeled with F slash N for the serial number at the bottom. Yes, on the sticker. Yes. Is, is there a sticker at the bottom of the router?

Showing. Okay. Alright. Let me make sure I got it correctly, so that's 3-0 & 4. November, 1-0 & 4. Mary, No.2 & 4. Apple, D. 4. Delta, 2-1-4-3-4. Is that correct? Alright, thank you. And the model number showing at the bottom of the router is it showing E. 4. Echo, 5-4-0-0, on the top of the serial number. Check if it shows the model number.

All right, thank you. And is this your first time calling linksys? Let me create a record here, may have your first name and last name. All right, and may have also your phone number in case we get disconnected, I'll be able to call you back. All right, thank you. And may have also your email address. Okay, I'm sorry, can you repeat that? Pc U. Uh huh. Mm-hmm. Okay. All right, thank you. And what [Silence] do you want? I want to know how to change their Wi-Fi password. All right. May I have their serial number? Do you mean the serial number that's on the bottom of the router? Yes, the label that has the serial number on it. All right. And what we can do is just put that on your keyboard and I will be able to pull up your ticket. All right, ma'am, just give me a moment. As you can see right here, if you could please supply a way bill. This is the service ticket number, so if we get disconnected, that's the easiest way to pull it up. Hello? Hello, are you still there?All right, the service ticket number is 4176-649. When you call back, just ask for the operator and give them the service ticket number and they should be able to pull it up. All right, ma'am, this is a self coached system. What do you mean by that? I don't know what its self coached system means. All right, ma'am. What you can do just hit 0 anytime you're asked one for Wi-Fi, two for port foward, or whatever, just hit the 0 key and it ask to speak to a technician. All right, ma'am. Would there be anything else I can help you with tonight? No, no. [Silence] All right. You're welcome. Have a good night. You too. Bye.

my system is checking the warranty of your link site router, let me ah continue checking your router, physical connection, right now, so, at the back of your link site router, where it says internet, the yellow port? is that where your modem is connected to, using an ethernet cable? all right, thank you, and, Ma'am, who is your ISP? and, Ma'am, when did you purchase your link site router? how long you've been using it? like, how many years already? all right, okay, thank you, and, going back to the warranty status of your link site router, I'll just give you a heads up, this, this route is, has one year hybrid warranty and free technical support and upon checking here in our system it's already expired. For our out-of-warranty devices if you wish us to walk you through troubleshoot set up your router over here the phone. we have this uh troubleshoot troubleshooting session. It's a paid session amounting to $15. one five. it's a non-refundable technical support fee. for one hour. if we determine your device is defective or unable to resolve your issue, no refund or replacement will be given. Would you like to avail this troubleshooting? [silence] Alice: understand. [silence]

because the other option that we have here we have, I can provide an article guide instead, you can try it following the steps. I will send it to your email. It's setting up, it's an article that you can follow waar how to set up your Linksys E5400 router. That would be the other option. all right, and and also if in the event that it still shows no internet I would also suggest you may double check your um Xfinity box can connect a computer directly to it to make sure it provides active internet if after setting up the Linksys router, still offline. I see understand all right So I will be

Yeah. Um we'll be providing you the instruction via emails expect the email within five to 15 minutes. Okay? All right. Anything else that I can assist you with [silence] link? I see. Um you may you can also try um changing ethernet cable might isolating the cable the physical connection since the internet is cutting in and out and the internet on that router is dependent from your modem. And you can also perform like a factory reset doing hard reset on the router before following the set up that I will be going to send to your email.

try doing the hard reset. the hard reset is I can include that on the article guide so that you can also do it first then follow the setup guide. All right, you're welcome. It's once again, Raquel. I thank you for calling Links Desk. And have a wonderful day. All right.