Speaker 1
I I'm having trouble with one of my nodes. I have what you call a parent and a child and it's worked fine until the other day and now the child is constantly purple on the light. It's a solid purple.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence] Thank you for calling Linksys. This is epy. How can I help you? [silence] Yes, sir. [silence] Okay, so the child is uh the the child light the the child node light right now is solid purple or it's blinking?
00:00
Speaker 1
Well I was I believe so let me see on the bottom of this thing, there is a reset button and a WPS button, yes I tried, first time calling. I've owned the unit for about a year, model number Mx2000.
01:00
Speaker 2
I noticed that the child node reset itself to factory default. Did you experience any power outages? 'Cause I noticed you happen to press the reset button prior to this call. Oh, I see. Yeah. That's why it's it's purple. That means it's ready for setup, sir. Well, uh yeah, that not nothing to worry. We'll just have to add that ch child node to the parent node. And sir, let me just have you called Linksys before or first time calling? Okay, can I have the model number and the serial number of your Linksys device? Just try to look underneath it.
01:00
Speaker 1
I believe it is five zero D one zero M, 25C, 256, 17. No, C is in C is in C is in cat. V two five six one seven. About. Uh-huh. About. Yes. I could look it up. Uh, I bought it, uh, from Dish when they were installing.
02:00
Speaker 2
Okay, and the serial number is? Mm-hmm. Yeah, let me verify that. I- It's 5 0 D as in David 1 0 M as in Mary 2 5 B as in boy 2 5 6 1 7. O- C as in cat. Okay. Okay. And you have this, uh for a year. Is that correct? About a year. Uh do you happen to know the exact date of purchase? yeah the reason why we need to ask for, I mean we ask for the receipt or because you mentioned that you had it for a year and uh based on the serial number you've given me um it it says here that the device is already uh out of warranty okay so for us to be able to validate it. Yes. No, it's okay. I can still uh I can still provide you assistance for this, okay? Um, yeah, this is an MX2000. It's still covered for technical support. So, let me just create a record. Can I have your name? James. Last name.
02:00
Speaker 1
Okay. Fluid drive, one word, fluid D-R-I-V-E 56 at gmail.com. [Silence] It's like moisture or water fluid, L-U-I-D. [Silence] Yes, yes ma'am. Uh no, actually I've got Comcast, but uh DISH set me up on this wireless system.
04:00
Speaker 2
Okay, and your email address please? Okay. I'm sorry, how do you spell the first word um is it F L U R D? Oh, fluid, okay fluid drive 56 at gmail.com, okay. All right, so you have dish as your internet provider. Right? Oh, you have compcast? Okay, so your parents
04:00
Speaker 1
Yes, it's got a blue light, solid blue light. Yes, if you just bear with me to walk to one area of the house. This is the the while I've had it, I've been impressed of its stability. And and I came home from traveling and you make a good point. We may have had a power bump or a power surge when I was out of town. My LG TV had lost its connection and I had to go in and reset it.
05:00
Speaker 2
do. Node right now. The main one is working. Right. OK. All right. Can we bring your child node close to the parent nodes are at least five to six feet away. Oh, OK.
05:00
Speaker 1
well right well I'm getting in b ahead of the expiration date okay I've got the child now and I'm gonna go and get very close to the parent one moment Yes I've got a an iPad as that okay gonna move
06:00
Speaker 2
well, actually a- I'm sorry, um, yeah, just to correct myself here, sir, um, yeah, your router's still in warranty, um, based on the serial number, because this has three-year warranty. So, it will expire on December 2026. Okay? Okay. And do you have any- Okay. Um, just in case we need a computer, sir, do you have any computer available? An iPad, okay. Yeah, iPad is fine.
06:00
Speaker 1
Okay, I'm walking into the room where the parent is, am I supposed to just plug the other one in and bring it up? for the child? Okay, I'm now plugging it in and of course I get a solid blue light that doesn't last very long. Okay, now it's blue blinking and if the last two days are any indicator that blue will go purple pretty quickly. Okay. It's thinking about it. [silence] This is what you do all day helping computer illiterate people like me? Well, I'm not, uh, I'm one of the mature guys in the world and sometimes this makes me chase my tail around. Still blue blinking. Uh, taking its time this time. Oh, now it's purple. Solid purple.
07:00
Speaker 2
Ja, and just let me know once the purple light turn solid, no, you're not current. OK. [silence]
08:00
Speaker 1
[silence] Okay. Uh-hun. Yes. Uh-hun, what do I need to do here? Okay. Yes, there is. Okay, five. All right, [silence] here we go. One, two, three, four, five. Now it's got a [silence] almost like a white light on the top of it.
09:00
Speaker 2
Okay, all right. Good. So, now let's go to your parent node. Okay? So, the main one, okay? So, we'll perform a five press. So, we'll perform a five press on that one. So, to do the five press, sir, kindly press the reset button at the bottom. There's a reset. So, press it five times. Okay? Do not press and hold it, just press it once and do it five times. Okay? So, it's like press release, press release, press release. Do it five times. Okay. Yes. And check the the child node if there's any changes on the light, if it's blinking or something like that. Okay. So it takes a little longer. It takes a little, a little longer for it establish a connection. Okay. Okay, that's, that's okay. It takes time. Actually, it takes around two to three minutes before it can, uh get a connection. Yeah, it's, it's trying to pair. It's actually trying, trying to communicate with a parent. Yes. Yes. Oh.
09:00
Speaker 1
Oh hey I just think that this this node ought to work and it just makes my life in this house a little better. Okay now the flashing red on the child is flashing faster. Is is this system that I have did I add another child to this system? Okay so if I wanted to expand my range. Okay. Well I if I can get through this one, I may go pick up a
11:00
Speaker 2
No worries. [ aerosol] patient? [ silence] Oh, yes. [ silence] yes, definitely sir. yes. So, the purpose of those child nodes is to extend the signal from the parent node.
11:00
Speaker 1
another one and get you on the phone and help me set it up. But we'll see what happens here. You say the serial number I gave you uh does show uh it's under warranty for another five months. And that's a three-year warranty. So I bought it long longer ago than I thought. Excellent. Well, guess what? I've got a solid blue light. Well it was now it's solid red. Solid red. It was blue for about 10
12:00
Speaker 2
Up until 12 21. [silence] Yeah, it only has 3-year warranty, Skeeter. But we will only, um, yeah, we will only validate that, as long as you have the receipts. [silence] Okay. Is it's solid blue now on the on the child node? [silence] Solid red or blinking?
12:00
Speaker 1
15 seconds and then it changed to red solid no blinking no solid red. excuse me again oh now it's gone to blue it's playing with us okay we're solid for a couple of moments and that I'm assuming that's corrected the problem I was having
13:00
Speaker 2
[silence] Okay, so it's not changing. Okay. and we try to unplug the power of that child node. Okay, so we'll wait for uh a minute or two. Okay. We'll observe the light if it changed. So uh yep. We'll just make sure that it uh it remains solid blue.
13:00
Speaker 1
[HUMAN_REVIEW] We hope. Solid. No, yes ma'am, it is. It is solid blue. Isn't that the what we want? Well I think you may have solved the problem. Well that Okay. And if it comes up blue, we're in, we're in good shape, right? [silence]
14:00
Speaker 2
So, right now it stays solid blue or it's blinking? Yes. Yes. The solid blue means it's connected. Okay. So, it remains solid blue. Okay. That means it's this child node is now communicated with your parent node, Sir James. So you may um, try relocating that node back. Yeah. To where it was. Yes. Yes. So, just, just make sure it's solid blue. So, as you know, it takes time for it.
14:00
Speaker 1
Well, we're, all right, well, we're coming, I think we're getting very close to that, and I will take this into the other part of the home and plug it in. It, like I say, it's worked fine for a while however long I've had it. Now, if this were to go purple again, do I just do the five presses on that reset button again? Okay. Okay. Well, I think, I think you may have corrected that. You're very good at what you do. Well, you, you, you know your stuff and you've impressed an old man. So thank you. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh.
15:00
Speaker 2
Wait for around three to four minutes. Once you relocate that note, yeah, yeah, the fire press. Yes, sir. Okay. All right. Well, thank you so much for your time. Sir. I've been doing this for a very long time. Now. So, okay. Thank you. Thanks. So, for more information just please visit our site support. Lynx. Com. So just take note of this ticket number. Do you have a pen and paper handy? Yes please. Thank you.
15:00
Speaker 1
I do LTS Lima Thomas Mike Sam 00 1366 13 all right so if I call in again use that number well listen it's been a pleasure working with you and I appreciate your time and patience good
16:00
Speaker 2
okay yes your ticket number sir james is LTS that is Lima Tango Sam 0 0 00 yeah let I'm sorry let me repeat that is LTS 00136613 yes that is correct sir so if ever you need to call us in the future yeah you may refer yes you may refer to that ticket number yeah yeah you too thank you again sir james you do have a great day and Thank you for calling. Bye.
16:00