V2 Rubric Detail — 0e11de86-7563-11f1-9…

welcome to Linksys support, to ensure quality service, your call could be monitored. For in warranty products, our support team is available to help with performance and hardware issues, register your product by visiting register.linksys.com. Please have your device, serial number ready. For assistance press one now. for out [silence] please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. Thank you for calling Linksys. This is Ace. How can I help you? Thank you.

[KEEP_UNCERTAIN] Let me check for a server. Oh, if there's a case record. OK. Me and also if you if you get the case number from the previous agent. Let's see. All right. Hold on. Hold on. I'll talk first with the agent. OK. Uh. Oh,

[silence]

Okay, so I'll tell Al right, I'll talk to her so that she can call you back. Is that all right? All right. Put you on hold all right? Yes, I'll put you on hold for two minutes, I'll talk to her first. Okay, you're welcome.

Hello, Robert. All right. Thank you for patiently waiting. Apparently, the, the previous agent or hander is already receiving customers. So the best solution for me to assist would be all right. All right, since you're applying for paid connect service, I'm gonna pull up my tools. You agreed to the paid support, right? Yes. All right. So, the card you're using, I'll use this card recording setup.

card information will not be disclosed and we'll stay confidential. All right. uh robert, uh the car you're going to use is it a visa, a mastercard or? uh. All right. And the first name on the card is robert. D- A-R-R. Can we spell it phonetically so that we don't get it incorrectly? [silence] All right, Darren. Thank you. Uh, what about your last?

one zero two. Uh, your zip code? three-four-one-zero-five. All right. Um, Jaren, or should I call you Robert? All right, Jaren. Uh, can I have your email address? Um, any email address so that when I process the payment, I can send uh the receipt or invoice of these pay for transaction.

[silence]. [silence]. [silence]. Let me repeat again. A D R O P for Peter. [silence]. Drift [REDACTED_PAYMENT_DIGITS]@aol.com. all right. Thank you. Okay. I'm going to process your paid connect service, Darren. Uh, I'll reiterate again, this paid connect service is a one-time refundable technical support and it will only last for a maximum of [REDACTED_PAYMENT_DIGITS] minutes. Okay? all right. I'll put you on hold for two minutes as I process the payment transaction. Okay? You're welcome. [ silence]. [ silence]. [ silence].

Hello, Darryn. Let's check your security code, is it correct? One, Zero, two? Goes because it didn't. Uh, it was [REDACTED_PAYMENT_DIGITS] All right, uh, let me try again because a while ago it uh error got an error message.

Yeah. All right. Thank you. I'm going to process again the payment. All right. pain. and I think the card is not accepted by the tools we have or do you have another card because it didn't went through. our tools didn't accept the card you provided. Yes.

Right, so it's four seven four one six five nine zero zero four nine seven eight seven eight eight. And the expiration, month and year. All right, A [REDACTED_PAYMENT_DIGITS], the security code, one O two. The zip code is the same? Three four, three four one zero two, that's the zip code. All right, let's try again, if this will, hopefully it will.

Alright, we get it. Uh it was very successful. Thank you so much for the for your cooperation, Darren. Okay, I'm going to uh, try to send it to your email. Hold on. All right. Um, Okay. Uh.

[silence] Hello, Darren. I have already [silence] the payment transaction was successful and I have already sent the [silence] invoice or receipt to your email address. Now let's proceed with your concern [silence] adding uh your child node, right? Um [silence] So, let me just c confirm first. Uh your Linksys router is model [silence] WHW series. All your [silence] Linksys nodes are all the same model.

Yes. The model of these, let me verify again. The serial number you provided corresponds to model WHHW03-H series. So you have, uh, you have six, a total of six Linksys product. So I, I assumed one is the parent node and five are the child nodes. Okay. Um, only one of the child node got disconnected.

Alright, so the two that appear disconnected, can you tell me what's the color of the light on top of the node? Yeah. Alright, that's good. Yeah. Um, can you place those two nodes near your parent node? Yes, we need to power them on so that we'll know if they stay, if their light stays blinking red, uh, because sometimes Uh, actually a blinking red, uh, light uh,

lights is an indicator that it's just got disconnected temporarily. It lost its connection. It's like when you surf the internet and it's the internet speed is slow, you get a buffering connection. So when your nodes shows a blinking red light, you just have to wait for the lights to turn back to a solid blue light. Because... Yes. Yes. Yes, so if it's still what we can do is to do a reset on your two child notes and then add them again to your parent nodes. So the All right. Let me just uh confirm if your parent notes that is also showing a solid blue light.

just like your other three and your other three child nodes also show a solid blue light, correct? All right, that's good. So only those two problematic nodes are we need to reconfigure. Yes. Yes. Um, Actually, uh, Darren, what we're going to use to add your two child nodes is the five press method so that it will be much quicker to add your two child node and it will be easier for you to remember the process on how to add your child node. It's the five press method.

Yes, so the reverse method are you going just to use the parent nodes of button or the reset button on your parent node but before we do that we need to do a reset on your two child nodes. Are they on now power on? [silence] All right. We'll do a reset on them. So to do a reset on a child node you're going to press and hold its reset button and then wait for its light to turn off. [silence]

Once the light goes off, you can let go of the reset button. Yeah. Yeah. All right. And do a reset on the other node. All right, so let's just wait. The Light will turn back on. Usually, the first Light should be blinking blue, which means they're booting up or starting up. And okay, that's good. Uh we'll just have to wait for the light to stabilizes or to stay solid. Um hopefully, we get a solid purple or solid pink depending on the light behavior of your two child nodes. Once we got a solid pink or a solid purple, it means they're all ready to be set up. [silence]

Okay. [silence] Well, can you check [silence] no, oh that's fine. As I have mentioned before, sometimes depending on your child node slight behavior sometimes it will show a solid purple or solid pink or sometimes it just shows a solid red. So to confirm that that child node was properly reset, you just need to check at the bottom of that child node. You can see the default Wi-Fi name of the child node on its product label. And then check on your phone. Go to your phone Wi-Fi settings. Check on the list of available Wi-Fi networks. See uh look for the Wi-Fi name of that child.

list of available Wi-Fi networks then it means that child node was properly reset okay that's good so a solid red means it's ready to be set up since it is broadcast on your list of available Wi-Fi networks is it also showing is solid red the other one yeah uh yeah yeah yeah

okay that's good okay so uh you will know uh when you do a reset on your child know that they have different colors it's sometimes shows a solid purple a solid pink or a solid red and to confirm that you did a proper reset on them you just need to check on your available wifi network on your phone and if the wifi name is being broadcasted it means they're properly reset so that's how to do a reset okay once so I'll just inform you that so that you can do it on your own if one of your child nodes get disconnected okay so now that we're done with oh yeah now that we're done with resetting your two child nodes we're going to do the five press method now the five press method you're going to use that on your on your parent node only so it will not be applicable on your child node it will only be

You're going to push the reset button on your parent node five times. Press, release, press, release, five times. So that should be within five seconds. Yes. Yes. And you should let go. Once you press five times, let go, and then just wait for each light to start blinking. Let's just wait for your parent node light to turn back to a solid blue.

look at your two child noad, because if they are detected by your parent noad, they will also start to blink their lights. okay, that's good. It means it's responding to your parent noad. I'll just wait patiently because your parent noad is going to communicate with your child noad one by one. So usually it would take, okay, that's good. Okay, so let's just wait for your child noad to turn solid blue or solid green. That's the Let's just wait patiently because adding a child node usually takes four to six minutes. And since you have two child nodes to be added, so it may take longer while.

Okay, that's good. It means it's successfully added to your parent note. Let us wait for your other child node. Did it start blinking its light? I see, so you need to put it on

Oh, beside or a little bit closer to your parent node. OK. Because the reason your parent node's light a while ago it turned yellow because it got a weak connection from the other child node. Yes, you can unplug it. The one that turns solid blue, that's already connected and successfully connected. So, you can really locate. Yes, it does it. Yes, that's fine. That uh, child node that turns solid blue or you can also relocate that back to where you want to uh, where you placed it before.

Oh, no, uh, since you have unplug the child, you just have to wait for its light to stabilize first. Uh, we need uh, its light to stay solid, okay? So, you have to make sure when you do, uh, the five press method, you have to wait for the child node to have a solid light, because if you still blinking, it means they're still starting up. Okay? Once the child node have a solid red or pink light, you can do the five press method. Hey, press again, the reset button on your parent node, five times, within five seconds.

Yes, yes, you just have to wait patiently because as I've mentioned, once a child node is unplugged and then plugged back in, it will first start to blink blue. Uh, it means they're still starting up. And you just have to wait patiently for their light to turn back to a solid blue. Uh, rest assured that child node is already configured successfully. So, it will turn back to solid blue. All right. Uh, you can do, uh, you can.

You can check its default Wi-Fi name if it's still broadcasting on your phone. All right and then once you've confirmed you can do the five press method on the parent node. Yes press the reset button five times on your parent node.

I'm talking about links is router it's only on our part technical support that we provide that method. Yes, it's very easy, but uh, just to make sure that you got the five press method correctly, you will have to do a reset on your child node first before you do the five press method. Okay? You have to reset first and reset your node once you got them a solid purple or pink light or red, then that's the time that you're going to use the five press method on the parent. So since uh, they're all solid blue now, your two child nodes are already a back or connected.

if it's just a blinking or red light, it means that they temporarily lost the connection to your parent node, so you just have to wait patiently for the light to go back to solid. Yes, I do a reset. Let's see. Press and hold the reset button. Usually when you do a reset on all nodes, the light will first flash bright red and then it will pulse three times. It will flash bright red again until the light goes off.

Yes, but you have to wait for your child node to have a solid light.

Okay, that's good and then you do the five press method on the parent node. [silence] Okay, that's good and then you do the fixed method on the parent node.

Good. It means it was successfully added and configured to your parent nodes. So you can now replicate that child node to where you pl- now you mentioned that sometimes you're two child nodes are sometimes get disconnected. Lost their connection to your parent node. Now there's two reasons why that happens. One is that there's interference from other devices or your neighbor network. Could interfere with your connection. Wi-Fi connection. So as I've mention, if it's just a blinking red light, you just have to wait for your child nodes to turn back to solid blue light because they just lost temporarily their connection to your parent nodes. You can only do a reset when

[music] When your child node got a solid red light, so that means they're really disconnected to your parent node and to your mesh network. So that's the time that you will have to do a reset on your child node and then do the, and then use the Fibre method to add them. And just make sure when you add your child nodes, always place them beside your parent node. So that they could be. Yeah. So, [tape whirring] Yeah. So, as I mentioned, there's sometimes an interference from other devices or from your neighbor network. So, that's normal. And

If it's just blinking red, you just have to wait patiently for the light to turn back to solid green, okay? So no other concern? Uh, we've already added your two nodes successfully. So all good now? Mm-hmm. You're welcome. It's my pleasure to assist you. I'll provide you your ticket number, Gareth, so that in case you have trouble again with your nodes, you can call us back and use the ticket number as your reference. So use your ticket number. Mm-hmm.

All right. So your ticket number is L-F-E Lima, Tango, Sam, 00135501. All right. Okay. Um, that will be all. Thank you for calling Linksys again, Dara, and it was a pleasure to assist you. You did great and thank you for your great cooperation and understanding. Take care. Have a great one. Bye. Yes. You're welcome. Bye.