V2 Rubric Detail — 0e597bc2-7664-11f1-9…

This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. [silence] This is Paolo from Linksys technical support, sir. I thought we you know, you somehow disconnect. But anyway, yeah, I just want to inform you again that this range extender has a one-year complimentary assistance and warranty. Okay. And yeah, uh, let's go ahead and, um, let's proceed, um, uh, go to the Linksys website first. And then, uh, that's going to be, uh, Linksys.com. [pause] Okay.

[silence] of website, you have an option to click support. And there's a long field right there. I'd like you to type the model number RE7350. And it's going to give you a couple of options right there. And [silence] select the second one, links is RE7350 support. And you see the photo of the [silence] rain extender. If you scroll down, it's below downloads, documents, and user guides. You will find there the firmware. [silence] And you may download that one. Once it gets to the computer, don't open it. The computer can't read it. And transcript t there. Download transcript successfully. I believe you are connected to the extender, are you are okay and yeah, I believe you know the IP address of the extender to access the interface and I just need to open like a simulator here to walk you through with it. Oh, okay, that's another way of doing it, yes.

You're right. Manually update. if you're on the interface right now, Um, you have there are basic settings, one page, Oh, okay. You're- okay, good. Uh, you were already there. So, hold on. Yeah, go, uh, you have the a manual update. click that button and I'm sure you know where to find the firmware. it's on your downloads folder and then um, you can uh, start now. Uh, the upgrade is done.

Yes sir. Proceed. Just to verify Albert, right now the distance of this extender to the, uh, your wireless router is just nearby, right? Is that correct, ma'am? Okay. Now, uh, you'll probably notice what we um about.

to do, okay? Is a refresh. So basically, whatever the firmware that you got with the extender, we're basically reloading that one. Now sometimes the sync'ing process with this will take like 24 hours, sir. Okay? And the reason I'm mentioning that one ahead of time because after this, we're going to run some tests. That says to the extender, but to the wireless router. And yeah, I just want to ask that what is the speed that you get from your wireless router directly when you're connected to extender? Okay.

Ah, I see what you mean. So, it the block to weight or decreases and until it there's no connection at all. Okay. All right. I see. It's serious, right? And yeah, my question is, may I know your subscription speed from your provider, sir? The one that you're paying every month to like Xfinity? Your subscription speed.

Hmm, okay. Well, the thing is, probably when you run this, this, the test, okay? Uh, you're close by to your wireless router. And then, um, uh, 100, okay? And then, when it's connected to the range extender, you said 50, it's half a bit, but it should maintain around, um, the expected speed since they're not that far. So, uh, yeah, that's really a problem. If it, it decreases. Do you still have that progress bar or it's almost done or probably it's still spinning right now? Hello. okay. all right. so okay. since your computer is still connected to the extender, sir, right? and may I know what speed tests you used earlier, sir?

Is it **speedtest.net** by **Ookla**? **boss.com**?

uh okay you haven't relocated the range extender sir. okay ok so you're connected to that extender and uh please run a speed tester um are you using speedtest.com by Oakland or fast.com. okay yeah

I'm sorry? You said 90 or 80? Click to repeat the previous. Oh. Um, can I run a test again? You said it decreases, right? Every time you run a speed test.

And if you do the same test with the other range extender, like, uh, it doesn't decrease, right? It, it maintains probably a slight different from the previous result, or something like that.

So it's stuck on a 60 download and it doesn't decrease anymore.

okay okay well uh for this model okay since it's part of the E.O.L. and there's no further development the only thing that's you know more sense to troubleshoot is to reflash uh if you look at the uh the last uh when was the uh last firmware was made was around 2022 sir so after that there's no updates so

Um, I think it's doing this, uh, I believe the other range extenders have, have the same firmware, sir. They have the same firmware. I'm sorry? Yes, sir. I hear you. So, yeah. Um, other than that, uh, I, there is a channel change, but, um, the channel can be done to your wireless router, not an extender. The extender is basically, it's like a slave to your wireless router. So, um, whatever frequency it's currently using, um, uh, the extender is using that too. And, uh, you have to call the man.

I see, at elight. All right. Well, uh, I'm sure you see the difference here. And you said you purchase this uh, 24 as far as I know. Uh, with Amazon, they have this two weeks return policy sir, I still, I, I think you still have that window. Um, if you want to return this. Yes.

Um, yes sir. Okay. Uh, the latest range extender, Dan, and sad to say, sir, it's also part of the EOL, okay. Is the Rye nine thousand. Okay. I'm not sure if this is available in Amazon. We don't have that also in our website. We used to um, you can, we, you can order uh, uh, directly from us with this, but um, they somehow remove this anymore and you can't um, purchase directly. The Rye 7,000 has a cross band feature. Okay. Now, um, uh, there's Rye 9,000. Let me make sure Rye...

Yeah, that's the, uh, RE9000 and this is prior to the RE7000 that you're talking about. So this is the latest for this particular model. Yes, sir, a.O.W. Yeah, I would say that the RE7350 is enough for your, um, uh home or structure of the house because the other one works great, sir. Okay. Now, I haven't asked about, um, um, the distance. So, uh, I think your question, what makes the RE9000 great? I think that's your question, right? Well, let me just pull up information here, uh, in our database, okay? Uh, to get, uh, I, I, I used to know this by heart, sir.

Uh... Uh, uh... Uh, yes, uh, after the mesh was brought up in the market, yeah, this, um, Lynksys is not anymore manufacturing this. Yes, sir, you're right about that. Well, I like the traditional range extenders, okay? Um, the extender that you got there has to be, um, what do you call this? Um, uh, handshake with whatever brand of routers. For the uh, mesh system, okay? Uh, it can only, uh, communicate with the same brand. So, uh, for nodes, okay? Uh, it's, uh, there's a two pack, there's a three pack. And, uh, we don't advise, uh, if you already have the mesh system, why add a range extender? Just, uh, get the nodes.

and you want to hook up the RA70U50, it will still connect but you can't expect a good speed, sir. The reason behind that is because the the MIS system has a different way of handshaking if it's connected to the same model. So it will still work on the MIS, but we can't guarantee that it will get the same results to what you have. I meant the other range extender, sir, okay? The RA70U50. Yes, sir. And as I like the good thing about the extender, I mean the MIS system as well.

It has a three years complimentary assistance, three years warranty, sir. Okay. And it has a own automatic updates, as long as it's still in warranty, unlike this one. Let me just check the interface of that. The update for this R7350 can only be done manually. For the MIST system, it does automatic updates on its own, sir. So no need to worry about the firmware. I know, sir. It's not, it's not going to, yeah. Yes, sir.

Okay. Nice to hear that, uh, Mr., okay. At least, uh, we, Yeah. Um, refresh, um, uh, you probably know this, uh, just putting the same firmware or the same image that's basically behind it. And, uh, will there be anything else, um, Albert? Questions or clarifications? Well, uh, that's a very good question. And we can see the difference. The other RE730 is working. So, yeah, I received calls for range extenders before, um, out of the million, okay? Same firmware, same store. There's always that, um, uh, that I would say it's

that for sir okay yes my name is polo you're welcome sir and you have a great day okay take care now bye bye