V2 Rubric Detail — 0e645058-7162-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-26 13:22
Duration
63m 19s
Contact
Nirosh De Silva
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Regin Magnetico
HappyFox Case
#LTS00134767
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: RECONFIGURATION.
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution5.00/5
Accuracy3.00/5
Communication3.00/5
Protocol3.00/5
Efficiency3.00/5
Overall4.0/5

V2 Rubric Scores

Resolution5.00/5
Technical5.00/5
Communication3.75/5
Ownership4.29/5
EscalationN/A
Customer Exp5.00/5
Overall93.5% (+13.4)

V2 Grader Summary

The agent correctly diagnosed and resolved the mesh setup issue using the 5-press method on an MX6200 system, guided the customer through resets, app login, and Wi-Fi reconfiguration, and confirmed full connectivity with solid white LEDs. All technical steps were accurate and aligned with KBs, resulting in a fully functional network. Despite minor communication lapses, the interaction demonstrated strong ownership, empathy, and resolution.

V1 Case Analysis

Customer had MX6200 mesh with red/white LED issues. Performed node resets, 5‑press pairing, app login, and Wi‑Fi password change. Both nodes now solid white and internet works.

Troubleshooting Steps
  • Reset child node (10‑15 s reset button hold)
  • Performed 5‑press pairing on parent MX6200
  • Guided reinstall and login to Linksys app using router password
  • Verified wired internet connectivity
  • Changed Wi‑Fi SSID and password via app
Key Observations
  • Agent correctly used the 5-press method for MX6200 pairing, which is the only supported hardware method for this model (no Pair button).
  • Agent correctly identified and resolved the app login issue by instructing the use of the router password instead of the account email, a common point of confusion.
  • Agent verified internet connectivity at the source by having the customer connect a PC directly to the parent node via Ethernet, confirming the WAN connection was functional.
  • Agent provided clear, step-by-step guidance for changing the Wi-Fi credentials in the app after the mesh was restored.
  • Agent correctly instructed the customer to reset the child node to solid blue before initiating the 5-press pairing sequence on the parent.
Positive Highlights
  • At [05:00], the agent correctly guided the customer to perform a proper factory reset on the child node by holding the reset button for 10-15 seconds until the light changed, ensuring it was in the ready state (solid blue).
  • At [09:00] and [27:00], the agent correctly and persistently guided the customer through the 5-press pairing method on the parent node, which is the correct procedure for the MX6200 (universal_5press_models.md, velop_child_node_setup.md).
  • At [15:00], the agent correctly identified that the 'no internet' error in the app was likely a false positive and instructed the customer to verify connectivity via a wired connection, which confirmed the WAN was working.
  • At [38:00], the agent correctly directed the customer to log in to the Linksys app using the router password, not the account email, which resolved the login loop and allowed access to the dashboard.
  • At [45:00], the agent successfully guided the customer to change the Wi-Fi SSID and password through the app, completing the setup process and restoring full functionality.
Agent Errors / Gaps
  • At [20:00], the agent incorrectly instructed the customer to use 'myrouter.info' for the MX6200. According to the KB (led_cog_mesh_group_a.md), the correct URL for MX6200 is 'http://192.168.1.1' or 'http://myrouter.local'. 'myrouter.info' is for SPNM60/62 models (led_cog_mesh_group_d_spnm60_62.md). This is a factual error in technical guidance.
  • At [22:00], the agent instructed the customer to reset the parent node, which was unnecessary and potentially disruptive. The parent node was already in a functional state (solid blue), and the issue was with the child node pairing. Resetting the parent should only be done as a last resort in a full rebuild, not during a simple child node re-pairing.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Customer confirms both nodes are solid white and states 'it's connected now... Thank you,' indicating full resolution.
R2 Met Diagnostic thoroughness conf 90%
Agent guided customer through child node reset (10–15s hold), 5-press on parent, app reinstall, and internet verification — all relevant, sequential steps.
R3 Met Correct resolution path conf 90%
Agent correctly applied 5-press method for MX6200 (no Pair button) and did not use warranty status as a barrier to troubleshooting.
Technical Accuracy
T1 Met Technically accurate info conf 85%
Agent identified key symptoms (flashing white, solid red, no internet), asked about LED states and reset history, and logically progressed to root cause (misconfigured mesh).
T2 Met Appropriate tools / resources used conf 85%
Agent appropriately used the Linksys app, local web UI (192.168.1.1 / myrouter.info), and direct Ethernet test — all valid tools for diagnosing setup and connectivity issues.
T3 Met No misinformation conf 90%
All instructions (reset duration, 5-press method, use of router password, Wi-Fi reconfiguration) align with KBs for MX6200 and Cognitive Mesh systems.
Communication
C1 Partially Met Clear & professional language conf 70%
Agent maintained general direction but had multiple long silences, unclear transitions (e.g., sudden request to hold), and occasional disengagement.
C2 Met Confirmed understanding conf 85%
Agent used plain language, repeated steps, confirmed understanding ('Is it solid blue now?'), and adapted to customer’s pace and confusion.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case from start to finish, did not transfer, and followed through on all commitments including final confirmation.
O2 Met Proactive follow-through conf 90%
Agent provided clear next steps (reset, 5-press, wait 3–5 min, change Wi-Fi, relocate) with realistic timing and expectations.
O3 Partially Met Closure confirmation conf 65%
Customer mentioned prior support, but agent did not reference or build upon previous actions, treating it as a fresh interaction.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation occurred and none was warranted — issue was resolvable at L1 with proper steps.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Met Customer effort minimised conf 90%
Agent apologized for earlier support interruption, thanked customer for patience, and maintained courteous tone throughout.
X2 Met Tone & rapport conf 85%
Agent matched customer’s deliberate pace, used confirmations, and adjusted tone to remain engaged despite technical hiccups.
X3 Met Overall experience conf 85%
Agent minimized customer effort by guiding directly through resets, app steps, and configuration — avoiding unnecessary repetition.
Call Transcript100 turns · 109 lines
Speaker 1
[DOWNWEIGHT] Yes. I was being supported yesterday on a on a technical matter and uh I had a meeting so I couldn't finish the the the support. Um my did I was told to give my email ID is MrAran Yuk at Gmail.com. Yes. So the tech support was helping me reestablish the WLC. MX 6212. Now I have reset two of my nodes, and if you can help me do the, get the product up and running, then we can get to that then I then I can learn and do the balance. What's that? Yes, said
00:00
Speaker 2
[HUMAN_REVIEW] [silence] and what is your concern? okay, sure. so let me just [silence]
01:00
Speaker 1
Go ahead. Yes it's white. Child node is flashing a white light, because about a minute ago I I did the five presses on it in preparation for this call. Correct. You're correct. Perfect. That's right. That's right. Yes. Actually the the I had accidentally bought a MBE 70 to use as the parent node for my system. I didn't realize that the MBE
02:00
Speaker 2
confirm Nardus, uh huh, what is the light indicator of the parents nodes? Okay, it's working. How about the child nodes? Okay, I see. Okay, now let me just confirm if I'm talking with Narush, correct me if I'm wrong with the pronunciation of your name. And d'Souza, right? So you have three linkedust devices. uh-huh, [silence]
02:00
Speaker 1
Gearenty is not a mesh router, yeah, but that's, so, yes, no worries, yeah, see if we can so when I was, that's right, yes, that's right, yes, they are actually 1 ft away and the the the child node is now showing a solid red, yes, okay,
03:00
Speaker 2
Yeah. I do really apologize for that. Go ahead. Okay. So you have three links devices. And they are all MX 6200. I guess since you just pressed release the the reset button of the parent node to set up the child node, so they're both blinking white. And they are on the same room with the parent node, right? Three to five feet away from each other. Okay. Solid, keep on observing it. Let's just to observe the child node.
03:00
Speaker 1
in the U.S. and I brought it to Sri Lanka. That's right, yes. Um Should I I pressed the five, I pressed it five times. Um should I do the long press for 10 seconds?
04:00
Speaker 2
and where did you purchase your lynxus devices andrush? okay, thank you for that so the child node or still solid red? but since you reset the parent node first, did you attempt to reset the child node? mhm okay, so let's just move
04:00
Speaker 1
That's right. I've only connected one. Yes. Both are connected to yeah. Okay. [silence] It is now switched off and now a blue light came on. Shall I let it go? Yeah, I'll let it go
05:00
Speaker 2
the child nodes, you have to child nodes, right? Two or three feet away from each other? Okay, you're only connected one. So is it two or three feet away from the parent node? and plugged in directly to the wall outlet. Okay, that's good. uh-huh. Okay, kindly press and hold the reset button of the child node for 10 to 15 seconds. Then make sure the light indicator is changing. Okay. Yes, please. So let's just wait for the uh-huh.
05:00
Speaker 1
Yeah, now. Okay. Okay, I will do that.
06:00
Speaker 2
[silence] The Lemanone has turned to solid blue here, okay? Okay, that's good. So proceed to perform the five breast method to the parent parent note again sir so press and release.
06:00
Speaker 1
Okay. See, you want me to like connect it to the pancreas now, right? Okay, okay, okay, it's it's solid white. That means it's blue. The child notes are in the parent node. Now, I had before I got on the call, I had done the five presses on the on the parent node. Should I do that again? Yes. Okay. Now it's flashing. I'll go do some stuff for modability. Okay. Now I'll test the other items. And then I'll test the payload.
08:00
Speaker 2
Yes. Yes. It's exactly because we reseted the child node. So the child node is currently ready for setup. So you need to press release the reset button of the parent node five times within five seconds.
09:00
Speaker 1
[silence] read, purple. The [silence] no. So the parent note is both like, um, like colored. and, the child node is solid blue. The parent node looks as if it's booting up. Yeah.
10:00
Speaker 2
I got sorry so the parent's note is still white but the child note is start blinking well let us keep [silence] and observing it.
10:00
Speaker 1
I have connected this to the internet. Is that okay? [silence] the parent. [silence] yeah. [silence] yes. [silence] okay. It's now solid white. [silence] solid blue. [silence] yes, I do. [silence] yes. [silence] I should go to set up new Wi-Fi network. Oh right now.
11:00
Speaker 2
Yes. That's fine. Yes. Make sure the parent node is connected to the internet. Okay, so is the child node down? Okay, the parent node is now solid white. How about the child node? Do you have a Linksys app, sir? Okay, can you please log in to your Linksys app?
11:00
Speaker 1
manage manage. Okay. Okay. [silence] Yes, I just put the password. It says getting route settings.
12:00
Speaker 2
Manage. Manage your wifi, yes. So, are you able to log in, and the link says, up? Yes. [silence]
12:00
Speaker 1
It says your router has no internet connection. Now, this same thing happened yesterday and I was told to connect my parent node to the computer. Yeah, to. [silence] So, first thing you want me to do is to delete the app, right? Okay.
13:00
Speaker 2
Uh, can you please uninstall and reinstall the Linksys app, sir? And then, using your phone, kindly also forget the network, and then reconnect your phone to the wifi name and wifi password parent's mode. Yes. Uh, forget the network first. Forget the net work.
13:00
Speaker 1
Okay. Deleted it. Okay. Now I should install the app again, right?
14:00
Speaker 2
and then select your Wi-Fi name again and enter your Wi-Fi password to connect yeah
14:00
Speaker 1
to manage your five I did I did yes I just connected my raw my parent node to my computer using the cat six and it works the the the internet is working [silence]
15:00
Speaker 2
Okay, so did you actually download the Linksys app successfully? Okay, so this means you have internet connection from your Linksys router. Okay. Okay, that's good. So, which means they're router. Yeah. So, log into the Linksys app using your router password.
15:00
Speaker 1
Oh, download password, okay. Even on my phone. Yeah. Okay. Okay, I have connected. Yes. It's asked to allow, allow the links is to be on the local net. [silence] Transcribed by Otter.ai
16:00
Speaker 2
Yeah, using your phone. Okay, so you are on the dashboard. Okay, get.
16:00
Speaker 1
it work. I said, should I say okay? Yeah. Now it's asking, the app is asking your route. let me log out and log in again. it's asking to things it's saying your router has no internet connection. check your power, or if the ISP, [silence]
17:00
Speaker 2
Yes. Yeah, local network. So it is asking for... Go ahead.
17:00
Speaker 1
is having an outage. Then it's below that it says troubleshoot or replace Linksys router known. Now because I have I have removed all my knowns from the app when I was trying to set up the Linksys MBEF 70, I must be having to add the knowns right now. Yes, I have now used the router password and added it to my phone and I also added it to my computer to check and on my computer it's having a speed of 200 Mbps. So the internet is working fine.
18:00
Speaker 2
Yeah, but then... are you logged in using your router password, not your email and password? Okay, let's... let's just try to use your
18:00
Speaker 1
Okay. Okay. I'm open. 192.168.1.1 press enter. Just a moment.
19:00
Speaker 2
What do you need help with?
19:00
Speaker 1
it comes to cell TMobile fiber welcome to Where is that? okay okay, I router. info linksys all together
20:00
Speaker 2
Okay, so you routed that. Can you please use myrouter.info? Myrouter.info. One word. M-Y-R-O-U-T-E-R dot I-N-F-O. No, just myrouter.info. Yeah.
20:00
Speaker 1
Your current device is not connected to your router network. Your VPN is enabled. You're using a custom DNS provider. Just a moment. I will just try to log out of this and go on today.
21:00
Speaker 2
Okay, Okay now by the way, Let me just go and play. Kelly. [silence]
21:00
Speaker 1
so you have an IP. [silence] Yes. [silence] Okay. [silence] Yeah. [silence] Okay. [silence]
22:00
Speaker 2
So your parent node is an MX 6200. Okay. How about this one, sir? We let's proceed to reset your Linksys router reset and reconfigure Can we press and hold the reset button of the parent node also for 10 to 15 seconds? Then make sure the light indicator blink red goes off. Turn to solid blue then let go of the light indicator.
22:00
Speaker 1
OK, now blue camera. Now let it go. OK. Samir? Samir? I. [silence]
23:00
Speaker 2
Yeah. Uh, can I describe your setup topologies here? So modem and then parent node from linksys, no devices in between. Your setup topology is from the modem to the parent node of linksy's without any device in between.
23:00
Speaker 1
Mr. moment. No, I have put it through a switch. Sorry. Uh, okay. Uh, so I'm just going to connect it through the. okay. now it's connected to the motor. Okay.
24:00
Speaker 2
OK, that's that. yeah, make sure the parent node is connected to the modem. And regarding with the switch, sir, after we set up your linksus mesh network, you can plug the switch directly to the Ethernet port of the parent's node or any of your nodes.
24:00
Speaker 1
Ok, it's becoming red, purple, like multicolored. No, child nó ór sti Blue, we didn't do anything to the child, no.
25:00
Speaker 2
And what is the light indicator of the parent node? Blue, okay. So this time, kindly press to release the reset button of the parent node five times within five seconds. [silence] Okay. And then the child node is also blinking. [silence] [silence] [silence] Okay. Okay, and then is the child node also linking? [silence] [silence] [silence] [silence] [silence] [silence]
25:00
Speaker 1
Parent node is solid blue again. No, no, no. It changed color and then it became red, it became like more like purple and now I think it's powered up. [silence]
26:00
Speaker 2
Yeah, no need to do anything with the child note because with the five-press method, sir, we can automatically set up the parent node, including the child node. So the parent node starts linking. But when you press release, the reset button, and it doesn't blink, it's just steady blue.
26:00
Speaker 1
Cell blue. Okay. On both or on one? Okay. Okay. Okay. It has it has it just become solid white.
27:00
Speaker 2
Okay, can we please perform the five press method together? Let me know once you're ready. On the parent node. So, press, release. Press, release. Press, release. Press, release. Press release. Okay. [silence] Again, what is the light indicator of the parent node? [silence] Blinking.
27:00
Speaker 1
No, it's all right. And now it's linking. Now it's linking. OK. OK. [silence]
28:00
Speaker 2
[KEEP_UNCERTAIN] Okay. It's good? It's good. Which means it's setting up. So let's keep on observing it and try to monitor also the connection of the child node or the light indicator of the child node if this start blinking.
28:00
Speaker 1
the LinkSys is blinking still, the parent node the child node no, the child node nothing is happening. I didn't do anything to the child node about one foot. Yeah. Yes, and now now the now the the child node is also blinking.
29:00
Speaker 2
Okay, how about the child node, both devices? No need. And how far is this from the parent's node, sir? Can we make it two or three feet apart? And since the parent node is blinking, sir, can you please, or can I please hold this call three to five minutes to have resources in my end? and a have also personal break, so just please stay on.
29:00
Speaker 1
sure. both are white now. both are blinking white. okay. [silence] Yes, I am. Both. So the the parent node is still flashing white. Uh, and the child node is solid white. Both are white. Okay. Yes, and now actually, now the parent node is also solid white.
30:00
Speaker 2
Thank you for patiently waiting. Are you still there? Okay. So what is the light indicator of your Linksys devices? Mm-hmm. Whoa. Flux and flux. Okay. So let's just wait for the parent node. Both are white, solid white. Okay. Okay. That's good. Which means that you're awesome. [silence]
33:00
Speaker 1
of the parent node, alright? Yes, yes. Okay? I have linked. I'll turn the, my cellular data off. Yes, I can.
34:00
Speaker 2
Already set up and can we connect your phone still to the default Wi-Fi name and password of the parent node labeled underneath or on the bottom of the parent node. And then check if you can browse, if you're able to connect with the internet. Okay, you can. Do, would you like to change your Wi-Fi name and Wi-Fi password or do just prefer to use the credentials on the bottom of the parent node?
34:00
Speaker 1
I would like to change the password the then the the I would like to change for. Yes. Okay. Okay. Should I go to manage your Wi-Fi? Um now since I have um the my up doesn't have any recollection of my the Wi-Fi I had before I tried to set up the Mbe 70. Should I not set it up as a new Wi-Fi network? Because there is
35:00
Speaker 2
Okay, so this time [silence] so [silence] let's proceed to download the Linksys app to change your Wi-Fi name and Wi-Fi password. [silence] yeah. [silence] yeah. [silence] here again [silence] until your bundle is using up.
35:00
Speaker 1
Oh, Yeah. I go develop mesh routers, to set up a new Wi-Fi network. It says, "we couldn't find your router." Oh, Why is that?
36:00
Speaker 2
[silence] yeah, that's it, so you need to set up a new Wi-Fi name and Wi-Fi password and by the way, sir, you can use the same Wi-Fi Wi-Fi name and password as it was with your mBe70. Is your phone connected to the Wi-Fi name and password on the bottom of the parent node? and let's check on the bottom, sir, your Wi-Fi name started with underscore Velop setup.
36:00
Speaker 1
Yes. Yes, it is. Just, just a moment then. Yes. Let me double check that. Yeah, that's correct. [silence]
37:00
Speaker 2
so you are connected and make sure also to enter the Wi-Fi password on the bottom of the parent now
37:00
Speaker 1
we found a net new network. add this network to your account. yes. okay.
38:00
Speaker 2
can you please log in using router password? there are two options now to log in on the linksys app. so kindly proceed to log in using router password.
38:00
Speaker 1
Yes, I am. I'm just double checking the to see at. Now, do I say add to account?
39:00
Speaker 2
So, are you on the Dashboard of the Linksys app? Yes.
39:00
Speaker 1
it's not allowing me to add to account okay just a moment it doesn't allow me to
40:00
Speaker 2
Kindly go back sir and log in using your router password. Click router or skip for now, it will ask you to log in using your router password. Go back to the previous page. [silence] [silence] [silence] [silence]
40:00
Speaker 1
If it's because I'm already entered, or... thank you? getting, we found a new network, and this network to your account, okay. okay, so I said, don't add.
41:00
Speaker 2
Go back. Go back to the previous page Go back. Do not add Do not add that one. Go back to the main page. A page check, shows two options to logged in. Email or router. Yeah, go back. Don't add. Go back to the main page. Yeah.
41:00
Speaker 1
shall I just get out of the shutdown there because I can't go back? It says when I try to press "don't add." nothing, only add to account seems to respond. Okay. It says getting "router settings." I reopened it.
42:00
Speaker 2
Yeah. Your force close, then reopen the Linksys app.
42:00
Speaker 1
No, I'm, I think I'll have to delete my app and and do it again. Because it's actually already gone into my Linksys account. So it just comes straight, we found a new network add to account. Shall I delete my app and, yes. Do I have to, um, it's okay to be on the same, uh, same,
43:00
Speaker 2
Okay, getting router settings and it asked you to log in using your email and password. And there's another option, too, where you can select your router password to log in. [silence] Are you with that page? Okay, delete the app. Uninstall then reinstall the Linksys app. [silence]
43:00
Speaker 1
parent note to be on the Wi-Fi, right? That's fine. Yes, okay. okay. Okay, now I have email router password, login, router password, okay. Okay. Logging in.
44:00
Speaker 2
Make sure you're connected to the parent node, so that we can access the Linksys app. Select router. Please use the password under the parent node to log in.
44:00
Speaker 1
Okay, two nodes are set up. Excellent. Okay. Okay. [silence]
45:00
Speaker 2
Okay, click the three lines, or the menu icon. Then, go to Wi-Fi settings to change your Wi-Fi name and Wi-Fi password. [silence][music]
45:00
Speaker 1
is this a a uh recommended you a recommend you allow local area network access you mmm no it's asking uh
46:00
Speaker 2
[silence] Okay. That's good. So you will totally disconnect her, and then you need to reconnect your phone or device to the new Wi-Fi name and Wi-Fi password. Go to the Wi-Fi setting on your phone, and then check if your Wi-Fi name is the detecting on the network list.
46:00
Speaker 1
This could, restarting your Wi-Fi, this could take up to a minute. Okay. Okay. [silence] Connected. Yes. bonus solid white. [silence] Okay. And now shall I plug in the other node? I'll re-plug that. Yes.
47:00
Speaker 2
okay and then check the light indicator of the child most uh the parent now solid white thanks since we successfully set up your linksys devices change your wifi name and wifi password and reconnect your devices you can proceed to relocate the child mode yes
48:00
Speaker 1
[silence]
49:00
Speaker 2
Let it boot up first. What is the light indicator for that mode? Gently press and hold the reset button of this node for 15 seconds. Yeah. Proceed to press and hold the reset button of that node. Make sure.
49:00
Speaker 1
It's red now. It's now light, now light red, lighter red, black. Oh, yeah dark. Now red again. Blue. Yes. Yeah. Turned off again. Now it's splashing blue again.
50:00
Speaker 2
Yeah, make sure it will blink red. Ghost off. Solid blue. Then release the reset button. Keep on holding it. Okay, keep holding. So it went off, then turned to solid blue. Okay, let go. Yeah, let's go. Release the reset button and wait for the light to turn solid blue.
50:00
Speaker 1
it's still flashing Light blue and then still still looks as it is powered on Yes Sorry Okay. Okay. done Okay now it's blue
52:00
Speaker 2
Is it solid blue now? yeah Make sure it's two or three feet away from the parents node. Unplug direct to the power outlet. Make sure it's two or three feet away from the parents node and plug direct to the wall or power outlet.
52:00
Speaker 1
It's flashing, yes. It's flashing white. And the child note is also flashing blue.
53:00
Speaker 2
Okay, go to the parent's node. Press release the reset button five times within five seconds. Not too slow, not too fast. So what is the light indicator of the parent's node? It blinks for a while, right? Okay. That's good. That's setting up. So let's wait three to five minutes. [silence]
53:00
Speaker 1
Okay. Both are flashing white.
54:00
Speaker 2
sure to set up a node shirt. Okay, so keep on observing it for three to five minutes. Okay, so what is the light indicator of the child node?
54:00
Speaker 1
both are white. That's right. Okay, if that work okay. Okay. Yes. Thank you so much. much much appreciated. Thank you.
57:00
Speaker 2
Okay. Okay. Okay. So, including the parent notes. Like, if since they're already set up sir, you may now proceed to relocate the child nodes. Both of your child nodes. because it's done. yeah, go to the Linksys app, refresh and then check if there are three nodes connected. Okay, that's good. Okay, you're welcome, sir. Yeah. But of course, let's proceed to relocate the child node and check or would you like to do that on your end or you want me to wait when you're going to relocate the child node and wait for the light to turn solid white.
57:00
Speaker 1
Yes. Just give me a moment. Yeah, yes, yeah. [silence]
58:00
Speaker 2
You know what you meet Yeah, sure, let me know once you turn ready why it after you relocate okay, thank you, [silence]
58:00
Speaker 1
I'm back. Yes. Yes. OK. Just a moment. Just a moment. 1, 3, 4. Yep. 1, 3, 4. Yep, it's connected now. That's right. Thank you. Thank you. Goodbye. Yes I can. Thanks. Bye
61:00
Speaker 2
You're welcome bye and can you please End this call for me sir and this is Reg. Have a great day!
63:00