V2 Rubric Detail — 0ee39530-7701-11f1-8…

Welcome to LynxSys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.LynxSys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support may be available depending on the issue. [silence] Thank you for calling LynxSys, this is Ait. How can I help you? [music]

Okay, I'm sorry to hear about that, sir. I think your child node gets totally disconnected from your mesh network or system. So don't worry, we can do some troubleshooting steps to add again your child node. Before we proceed, sir, may I have your the serial number of your Linksys product? [silence]

All right. So, I repeat again. The serial number is 25 F for Frank. 10605924157. Is that correct? All right. So this, uh, you mentioned you have three nodes, one parent node, and two child nodes. So only one of the child nodes disconnected, right? Uh, may I know what's, Hmm? Go ahead. Hmm? All right. Uh, that's fine. Uh, so long as the parent node is online. It's already good. Uh two of your nodes are still working. Um, you can still access your internet.

so I want to know sir, what's the model of these lynx products WHW I think it's WHW so all three nodes are WHW01, right all right how long have you had these nodes sir [silence] all right because this WHW series has a limited warranty status so I think these nodes you have is already out of warranty so,

I cannot provide you free technical support. So if you want me to walk you through the steps on how to add your child nodes, uh, you have to apply for paid Connect service. Uh, it will cost you $15 US dollar, uh, it's a one-time non-refundable. Yeah, $15. And it's a one-time non-refundable technical support. You're fine with that? [silence] Okay. All right, uh, so I'm gonna get first your information. What's your name? Roy. R-O-Y. R-O-Y Roy, and your last name. [silence] Roy Everett.

right right Roy thank you I want to know I want to know Roy how how long have your Charm worn being disconnected is it oh yesterday or today seven months and you tried out adding it but [silence]

It wouldn't work. Okay, I'm going to pull up first our tools for the processing of payment. What card are you going to use, Roy? Is it Visa, MasterCard? Hmm. All right. So the first name on the card, is it still Roy? Okay, I've I have post this call recording so that your card information will not be recorded. It will remain confidential. All right, Roy. The first name is R-O-Y and the last name is Everett.

Mhm. All right. Thank you. Uh, what about the card number? All right, I repeat again. The card number is [REDACTED_PAYMENT_DIGITS] Is that correct? And the expiration of the card month and year, [REDACTED_PAYMENT_DIGITS] And the security code, [REDACTED_PAYMENT_DIGITS] Uh, what about the simple

Yeah, code [REDACTED_PAYMENT_DIGITS] one four nine. Alright. I'm gonna put here your the email adress you gave, you provided. Roy.L.Everett@gmail.com So that once I'm done processing the payment, I can send you the invoice or receipt of the transaction. Okay? All right. I'll put you on hold for two minutes, Roy. As I process the payment. Alright? Thank you.

Hello, all right, thank you for patiently waiting, Roy. I've processed now.

But for the payment transaction for the paid connect service and I've also sent the receipt to your email address. Now let's proceed with your concern your child not being disconnector. Can you tell me what's the status of its light or the color of its light? Solid red. All right. Uh I need you uh Roy to bring that child node near your parent node. Yeah. So, you need to bring it near your parent node because uh we will uh do a reset first on your child node and then add it again. And it's better to place it beside your parent node so that your parent node could easily detect your child node. [silence]

start to blink blue, which means it's booting up or starting up. So we will have to wait patiently for its light to turn back to a solid light or solid red. Yeah. Well, it's blinking, as I mentioned it's starting up or booting up. So that's a normal process for a child node once it is plugged off and then plugged back in. right. Um… we'll do a reset on your channel now.

I need you to press and hold the reset button on your child node, and take note of its light because, okay, press and hold. Once the light goes up, you can release, holding the reset button. Okay, release. And then let's just wait for its light to turn back on. Once the light is back on, it will first it will first start to blink blue. As I've mentioned, blinking blue means it's booting up or starting up. And then it will turn solid purple or pink, depending on the light behavior of your child node.

Yeah. Okay. Check on your phone's Wi-Fi settings the list of available Wi-Fi network name and see if the Wi-Fi name of your child node is listed on that available Wi-Fi network. Okay. Okay, that's good. That's good. It means that your child node was properly reset. So the color of your child node is solid red, but it's properly reset since it's broadcasting its Wi-Fi name. Now, we're going to add it as child node to your parent node. [silence]

you'll go to your parent node and press the reset button on your parent node five times within five seconds okay parent node, yes five times in five seconds so you're going to press release press release so that would be five times the reset button on your parent node okay no you don't have to hold it press just press and then release and then press release uh count up to five up to once you're done with five a release okay release and then just wait your parents your parents

should be blinking it slide? Yes. Your parents, not and slide you start blinking. It's still green, so it didn't blink, when you press its reset bottom five times to. Now, please just wait. Um, Did you press? Okay. Okay, press the reset button on your parent knows five times. And then let go.

Let's go, and then, okay, that's good. Okay, that's good. Can you check on your child node, it slid blink? So it stays solid red. You make sure that your child note is near your parent node, right? Okay. That's good. Okay. Then let's just wait. I think the communication of your parents 'node to your child 'node took a while. Uh, that's That's the reason why we always want to place the child node as much as possible near to the pen 'node, so that the pen 'node could detect automatically your child node and it would start to blink.

But now that your child is blinking, that's already a good sign. It means it's responding to your parent node's calling and we'll just have to wait patiently for it to turn to a solid blue or solid green. [silence] Okay.

Just ignore the app, because we add your child node using the five - second method. We didn't add it using the linksys app. Yeah, close your linksys app. Because uh there are uh three ways to add a child node. One is through your linksys app. The other is the vibras method we did, which is the quickest way. And the third is uh adding your child node to the web browser uh interface. But since we used the five - second method, you don't have to open your linksys app. Um, it's the same as Mhm. Hmm. All right. That's good. Uh it makes.

is already added. That's fine. So long as it's got a solid green, it means it's already added as a child node to your parent node. Now, it's normal for its slide to change because sometimes there will be an interruption or interference of connection from your child node to your parent node and especially to your internet provider. You just have to wait because it will turn back to a solid green. It's already added, you don't have to worry about it. Check your parent node slide if it's a solid green. Okay, right. So, it's just normal.

you do not have to worry when your child node change color to a red because sometimes there is really some interruption or interference with your internet connection. So that's normal. You just have to wait patiently for the lights to turn back to a solid green. Okay? All right. So you can now relocate the child node to where it was originally placed, because that's already added to your parent node or to your mesh system. So it's already back online. So you are you can access your internet or when you are at the place where your channel is located. All right. Uh, you don't have to [silence] [silence] [silence]

Use the app for adding the child net, because your child net is already added. Your app, you can only open your app if you want to, you know, check on your devices that are connected to your Wi-Fi. The notes? Yeah, you can check, uh, yeah, you can open your Linksys app and check, uh, how many nodes are there on your app. Yes, uh, don't continue because your node is already, your child node is already added.

Just go to your, Your dashboard on your app so that you can see your, Your no, your no, your information. Okay, that's fine, because it may talk a little longer to load in the information that you have already added your child note. But you don't have to worry. Uh, maybe you need to refresh the app or go back, um, open the app the next day, uh, maybe after 24 hours.

it will already show up on the app dashboard that your child note is added. But, as I've mentioned, since your child node already turned solid green, it's already added to your mesh system. So you don't have to worry if you've missed it. Okay, that's good. All right, so we're good now. Right? You have already added. Yeah. All right, so thank you for calling links. Yeah. Thank you for calling linksus again. All right, you did great. doing the troubleshooting step adding your child node. Yeah. Yeah, it's also my pleasure to assist you. Mm-hmm. Pardon? [silence]

Yeah. Sure. Sure. Ready? Okay. So, your ticket number starts with letter L for Lima. T for Tango. S for Sabi, 0, 0, 1, 3, 5, 8, 1, 4. Yes, you get it. Correct? [silence] Thank you. Hello, Roy. Hello. Yeah, yeah, yeah. All right, that's fine. Okay, bye. [silence]

Yeah, sure. Wrong site. All right, it means it's still booting up. So let us wait.

Yeah. [silence] Yeah, but uh, you don't have to worry. Your child node is already added, uh, it will not, um, be disconnected unless you press its reset button, then your child node will be disconnected or you have a power outage or an internet service interruption. That's the only time that your child node will be disconnected. Mhm. Mhm. Can you also check on your Lynxys app if its former version is updated?

because sometimes when the firmware is outdated, it will have some technical problems with your child nodes or performance issues. So, you may also try to check on your Lynxess app if your three nodes are all updated. And if they're not, you can go on. Okay, that's normal. It's still trying to connect to your parent node because maybe the location you placed the child node is far away from the parent node, and it may be blocked by other devices or walls. So, it's, yeah, so it may take a

ies blink and then starts blinking because you have to know that your parent node is still transmitting data from where it is located to your okay that's good okay all right so yeah yeah thanks you're welcome thank you and good day