V2 Rubric Detail — 0f9c086c-718a-11f1-8…

yeah I have a Linksys router and, and seems to be, I just called my internet supplier and they checked my modem, they said my modem's good. it's like 500 speed and all that

[KEEP_UNCERTAIN] [silence] but I was wondering if you can check out my link sys router. To see if that's working. That's when I try to open up an app, it sits there and it thinks and it thinks and it thinks and then I open it up and then when I'm moving around doing selections, every time I try to make a move it like it's like really low reaction delay. And I'm wondering if I'm having an issue with router. The router it's not working properly. Yes, it's 50B10 M24E04305. Yup.

Um, yeah. What is a node? Okay. No. Well, just that router's the only one I have. Yes. I just, I just called them and they did all the tests. So that's five. Tested at five. Oh, my God. Oh, my God.

Do I do that through my app? Linksys app. [silence] Access what now? Okay, you want me to go to Google then? and put in speed.net. [silence] speed fast? Can you spell that? Is it just saying speed test? All right. I was having a hard time understanding your accent. Sorry. [silence]

I have to download that app, right? I put in speedtest.net and it's coming up, it wants me to download an app. a speedtest app. All right, here it is. I got it.

Yeah, it's going right now. I'll let you know. Yeah. Right now it's over 500, 564. The, the ping is 16. The download speed is 46, or the, uh, maybe that's upload. But the download MP bs is 564. Forty six.

All right. So what do I do now? Yeah. It's not my computer. My computer is not working right right now. It's an old oldie anyway. But they did a test and they came up with 500. I just did this test and it was 564. So it's got to be 500. Two individuals, separate entity. So, pardon me.

Well this is my streaming apps on my TV, when I turn my TV on I have streaming apps for TV channels. Those are the ones I'm having the problem with. It takes a long time to open the app. It's like you got a circle that spins and then it finally comes in and then when I select things inside that app to move around to make choices, everything's glitchy and it's slow acting. It's been going on like that.

couple of weeks or maybe more? Maybe three weeks, four? What's that? What's that? I called my internet company and they did a speed check on my modem. They tested my modem out, there's nothing wrong with it and I got 500 download speed. Um, so then my next step is okay, is the Wi-Fi putting out what it's supposed to when it's sending it to my TV for, um, you know, open up my app. So is that actually performing properly? Or is there a glitch in the signal on that? [silence]

What? you mean I want to reconnect on my TV? I'm not sure what you're asking me to do. OK. All right hang on. OK network uhmm about my network. It says I'm connected.

It says it's wireless, so signal strength is excellent. Says wireless channel is 3. Then it's got my IP address on the TV. Hang on. Just Sony.

System reset? Is that what you said? Okay. All right. You want me to check for connection or set up connection? That those are my own. All right.

I'm looking says connection check was successful I can probably do that I can probably do what you're asking on my links app can I on my phone and the TV I'm not finding anywhere where

let's allows me to delete. I see where you're going. Okay, what I did is I went, I went to settings, then I went to network. And then on my network, my only choices are about, and that just shows me everything that's set up on it. And then there's check connection, setup connection, bandwidth, that's it. Those are my only choices. When I'm in network, there's other things underneath like remote device, theme display, accessibility, audio, guests, payment method, legal. And then I got system. I can go to all right. You want me to do software update? Is that what you want?

So about, hang on, I get advanced settings systems, I have, alright, so it's factory reset, network connection reset, device reset, okay, okay, I'm doing it right now, mm-hmm, okay, just reset, and it came back up, now I'm showing all my apps on my TV,

So I'm going to settings, network. In a set up connection, I got wireless connection. At all the time looking for a wireless network. Now it shows, it shows my linksys with my password on it. So I click on that. Now it wants me to enter my password. Okay. I'm going to enter my password here.

Okay, I'm trying to connect. [silence] Unable to connect to network. it says error zero is uh the password it's asking me for is that the password that's on my on the bottom of my router I don't think so hang on a minute here let me try add that again cuz maybe I put it something in wrong

Okay, I must be using the wrong I must have changed it. I got another password here. It's probably this one. Let me try. surely this one. Just says unable to connect. um, okay. Hmm. All right. Let me try it again. I entered that first one I was doing. It looks like that's the one, but for some reason, it didn't go. I did it twice.

Oh, I know what I did. I have a Q in here and sometimes I accidentally put a G instead of a Q. I think, I think that's why it didn't go. I'm sure that's it. So my bad. I catch myself doing that. So that's the easy one to do. You just shows you a Q. Sometimes you put a G in. Because they look similar. But this should do it once I get this in. All right. Yeah it should go now I know that's what it was I don't that was my bad yeah it went it connected now. Okay. No I've never done one on my TV. Okay let me try a couple more of these apps because there's more than one app that was acting funny. If it's one app just acting funny then you can assume there's something wrong with the app or the provider.

but when I was having it with multi, you know, multiple ones and it has to be either the router or the modem or something in that line. [silence] Right and all three TVs are we're doing the same thing. It appears it's a little faster at this point. The second app, I just went on this one here. Sometimes it's glitchy. Let me check this. Clear cache. CHSE.

Right off, right off, everything. Everything appears to be faster and normal now. I've tried down a couple apps and they all seem to be okay, so maybe that's all it was. It was a, I just had to reset my Wi-Fi. There was a little bit of a glitch, now maybe it's on the right track. But seems to see seems to be okay now. I just did three apps and I'm happy with that. So, how do I clear the cache like you were talking about? Do you know how I do that on my TV? If I have to go into sys or settings. Probably sys settings. [silence]

Do I have the model number? Um, I don't think so. Let me look here. Yep. That's right. Hang on a minute. Let me go to That's where I was headed. I was going to go to system and then what? All right. Let's control other devices, language, screen mirror, software update, advanced settings.

Network connection reset device connection control by mobile apps advanced display settings not really in there hang on [silence]

Yeah, there's really nothing. I'll do a software update here once, just to make sure it's updated. It should be. Yeah, it's updated. It always does that periodically, but I think that took care of the problem. I think I just needed to stop the Wi-Fi and the, or clear and then add it back in, and now it's on track. It must have had some lost signals moving around, just acting funny, you know, sometimes that happens. That's why sometimes you have to do a hard reset with things, cuz they get lost. Electronic. So, but it appears it's okay now. I went through three of the apps I, usually have the most problem with, the ones that are the slowest, and they appear to be better. So, I think I'm good. Should be okay.

Yeah. Nope. That's it. I think that took care. Thank you. I needed to Okay. You too. Bye.