Speaker 1
Yes. I'm trying to connect my notes to my router and one of my notes keep going out?
00:00
Speaker 2
Welcome to Linksys Support. To ensure the quality of service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device's serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty products, paid support options may be available depending on the issue. Thank you for calling Linksys. This is Scarlett, I'll help you. Okay, is it like blinking? [silence]
00:00
Speaker 1
No. It's blurry. No. I have it all hooked up. I have two notes. One on me that's connected to my- modem. The other one is upstairs. And the signal says minus 76 d.B. Yes. Yes, ma'am. Yes, right? No, I had on before. No, I have the same phone number. Do you need it. [silence]
01:00
Speaker 2
The light is blinking. Okay. Mm-hm. Okay. So, um, both nodes right now are you blue? The light? The lady is blue, correct? Okay. So, before we continue, let me just create a record. Have we got links to this before or this is the first time? Do you have a ticket number? Or a? Okay. Okay, you have the phone number? [silence]
01:00
Speaker 1
253-3005. 253-3005. Yes, ma'am. Yes, ma'am. Ms. Power at live.com. [silence]
02:00
Speaker 2
Okay, 9092533005, correct? Okay, let me just pull up your record. All right, it's under um, Dwight Smith and email address is dsmithpwr@live.com. Okay, let me just continue checking your notes here for a moment, sure? So, the main problem here, sir, is that the nodes, it's like dropping
02:00
Speaker 1
Yes, uh, like, it doesn't hold the full Wi-Fi, like, if my son goes online, plays a game, it kicks him out. The Wi-Fi, uh, drop. [silence] Uh, it's, this note is upstairs and it's not showing that it's fully Wi-Fi. It's -76 DBM, whatever that means. [silence] What, the serial number at the end? [silence] Model number is [silence] word is [silence]
03:00
Speaker 2
Yeah. What do you have is W uh W-0 three. Oh, oh 3, right? No, you said that's the model number W H.W.0.3?
03:00
Speaker 1
Let me see. Okay, I will find that on the bottom, right? Yeah, I'm looking on the note that's been giving me the problem and it says serial number, MAC number, address, uh, 3. Doesn't have a model number on it. Oh, I'm sorry. Model number is WH O3. Serial number is J 10. I mean, I'm sorry, 20 J10 M25 A0 4695.
04:00
Speaker 2
Yes, the bottom of your arm, are you looking on the parent note sir? How about the model number? OK, how about the serial number? [silence] OK. [silence]
04:00
Speaker 1
J one zero m two five A zero four six nine five. You're welcome. Yes, ma'am. No, it's nope, nope, nope, nope, nope, nope, nope. Nope, it's two zero James one zero Mary, two five A zero Oscar
05:00
Speaker 2
Okay. So can you repeat again? Two zero. Okay, thank you. And you mentioned that um the nodes is I like the the signal strength is -76. Okay. Okay. So again, the serial number of this notes there is two two J for John. One zero M for Mary two five zero and then 804695.
05:00
Speaker 1
4 6 9 5 [silence] No, A, letter A. [silence] Yes, ma'am. [silence] O for Oscar, 4 6 9 5. on the Link setup page.
06:00
Speaker 2
So after M for Mary, it's two five. And then number eight, correct. A for Apple. Alright. Because you're seeing that negative 76 on the app server or on the links of setup page. And again, you've got only two knowns. [silence]
06:00
Speaker 1
Yes, man. Okay. This note, been in the same position.
07:00
Speaker 2
One is on the second floor upstairs and the one is connected to directly to the spectrum modem right okay all right so if it is like negative 76 um that means the signal this node is like receiving a like just a fair signal from the parent node. So we if this problem so we recommend that if you can like possibly like relocate the node that will um give um like CAS and RSSI of um passable is below 70. mhm. That's right. Yes, sir. We understand that, sure. Might be, there are, like, within that years sure there's been like interference in between that could be might affect the signal coming from the parent node. That's why just to like isolate the problem, if it's possible to, um, like, relocate the node. The first notes are isn't downstairs, right? Mhm. [silence]
07:00
Speaker 1
to my computer, which it's always been connected to my computer. And it's been in the same room for nine years with no problem. I can't move it away from my computer because the uh the ethernet and the cord is only three feet. So I can only go three feet. It can't go any further and where it's at because it's connected to the computer. The computer can't move because it's a it's not a laptop, it's a standard computer. So where it's at is where it's been. So I can't move the no without unplugging it. The light is blue. Both lights are blue. It's just the one upstairs is showing. a negative 76. they're literally, one's upstairs, one's downstairs, they're literally right in front of each other. The no downstairs in the living room, the no upstairs in the bedroom, directly in front of the living room.
09:00
Speaker 2
Yeah, because that's how the this node here is receiving like the signal from the from the parent node downstairs. Hmm I'm just gonna last but not. Yeah, because, like the signal for coming from the node share is not like it's lately surrounded. It's like, hmm more on a sideways signal, okay? That's why if think there's no problem with the communication of the node, it's just that the the signal is like weak on the spot on where the the second node is located, okay? Because this negative 76ser, this is already a fair connection, like almost in poor signal.
10:00
Speaker 1
okay I moved it hello hello yes I moved it and uh I unplugged it moved it so it will it should reset itself
12:00
Speaker 2
Yes. [silence] Yes, [silence] yes sir. [silence] Yes, let's wait for like a minute or two. [silence]
12:00
Speaker 1
Okay. The Internet. It's a. a web set. a link.
14:00
Speaker 2
I'm 1. going to be sure that that's what it's going to be calculated in my time. You mentioned, sir, that you've been using this note for.
15:00
Speaker 1
Nope. It's a brand new one. It's a month old. Two. Yes, ma'am. Yes, I did. I bought it in a soup pack. [silence]
16:00
Speaker 2
for nine years already? So only now, Sir. How many nodes do you have, sir? Just two. How about the uh, the pair no, uh you're using downstairs, is it also um, you bought it in a two pack package The Internet's working, right? [silence] [silence] Are your e-nodos functioning properly?
16:00
Speaker 1
Howl's it now? Okay, you know, it's better. It's it's minus one 60. Okay. It's better. It's it's not showing all the signal strength for sure.
18:00
Speaker 2
Okay, how was that, sir? Okay, how was that, sir? So the light. So what's the? I'm sorry. Minus. Yes. Minus 60. That's a good, what do you call this one? Signal strength, sir. Yeah. Because for this one, sir, negative 65 below, that will be excellent, okay? And if it is like 7 to 1 down to 66. Yeah.
18:00
Speaker 1
So if it drops below 60, so minus 60 is good? So minus 60 is good? Yes. Okay. Okay. Okay, when does it not become excellent? Okay. Okay. So right now it's, um,
19:00
Speaker 2
that's um good beyond seven uh i'm sorry yes sir sir um 60 right it's excellent sir it's on the range of excellent okay um above 65 sir um 66 to 71 that's good beyond 71 that's going to be fair and then poor um 78
19:00
Speaker 1
minus 60. So you said that's excellent. Okay. Yes, you're not. Okay. You too.
20:00
Speaker 2
Yeah, that's an excellent. Yes, so just observe it, sir. If you still need assistance, I'll refurbish your record here. And just give us a call. Okay. So you may also visit our website, sir. To know more about this signal strength of the R. SSI, you go to support.netgear.com. You can like, um, see an article regarding this, um, how, uh, regarding information of the RSSI. Um, okay. So thank you for calling Netgear. This is Kyla, sir. Have a great day. Have a great day. all right. Goodbye.
20:00