V2 Rubric Detail — 10170470-73b2-11f1-b…

Welcome to the Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. Please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. Hi, thank you for calling Linksys. My name is Josh. I'm gonna assist you today. All right. [silence]

hmm

[Silence] Email address, thank you so much. The email address is your last name 55, mother alpha @ gmail.com. Is that correct, sir? Mm-hmm. Thank you so much for confirming. So, all right. You mentioned that your internet service provider replaced the modem. And for that once, the nodes or the links and devices really need to be reset and reconfigure. And just confirm the light on the parent node, the one that is wired directly to your modem is still showing solid blue. Mhm. Is that correct? All right. And may I have the serial number of that main node, sir? Mm-hmm.

Thank you so much for that and before we reconfigure this parent node, I just want to confirm as well, the Ethernet cable coming from your modem is plugged in into the internet port on the main node. All right, so let's now try to set up this parent node using the five press setup method. So on the parent node, sir, kind of press the reset button five times within five seconds. Yes, sir. Again, five times within five seconds. Oh, uh, can you check if the light on the main node is starting to flash?

machine got that one uh, thank you so much for that one. And that means that the main node is now trying to connect to your modem. So for now, we will observe the light on that node for two to three minutes, thank you. Uh, by the way, sir, just to verify again, your internet service provider is still Verizon, correct? um, spectrum. uh, all right, thank you so much for that one, sir. [silence]

you also mentioned earlier sir that you have a computer so I just want to verify again is it a desktop computer or is it a laptop desktop alright thank you so much for that one and is it wired directly to the main node I see and this so this switch is plugged in directly to the modem which is the source of the internet is that correct or is it modem parent node switch

I see I see so just to confirm solid red. I see let's wait for 30 seconds or a minute and if the light on the main node is still showing solid red we will reboot the modem all right.

Sir. Uh-huh. So, just to confirm, sir. The the parent node is still showing solid red, correct? Uh-huh. Uh-huh. I see. Uh, you may now reboot or restart the modem. And for reboot, you may simply unplug and replug the power adapter from the power outlet. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Um, um, yes, sir. Uh-huh. So, uh, oh. Uh-huh. Uh-huh. Yeah. Uh-huh. Uh-huh. Uh-huh. Okay. So, it should reconnect immediately, right, sir? Uh-huh. Thank you so much. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Yeah. Uh-huh. Uh-huh. I'm sorry. I'm sorry, sir. Uh-huh. Just to verify, um, you rebooted the main, uh, sorry, the modem. Is that correct? The source of the internet. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. uh, uh, that's, that's actually fine. Uh, thanks. Uh-huh. Uh-huh.

I would also recommend rebooting the modem itself, sir, like the source of the internet. Uh-huh. No worries.

Hello. sir. how's. it. going there. Mm hmm. Uh huh. Yeah, don't worry. I just let me know once the modem has been fully rebooted. And what about the parent node? Is it like currently flashing red or flashing blue? Solid red. I see. Got.

So, for the parent mode, like, we will observe again its light for one to two minutes. However, if the light on that mode will still be showing solid red, we will have like, hardwiring your desktop computer and server directly to the modem. And then we will check if the modem has a valid internet IP address, okay? So, so for this one, so for this one, we will just like observe now, the or observe the light on the parent node. However, if the modem is online and working, the main node should also be showing solid white, not solid red. So, mm-hmm. So, mm so yeah. So for this mmhuh. Yeah, that's hot.

Uh-huh. So yeah, for the apparent, now let's now wait for one to two minutes. And don't worry, sir. I have a timer here on my end. So I'm just going to let you know once the time is up. Yes, sir. Yes, sir. There's no need.

got that one. sir and thank you so much for that information. So is the light on the parent node still showing solid red? I see. Uh, you you may now like disconnec disconnect the parent node from the modem. sir and then charge your PC directly into the modem using the same Ethernet cable. So just unplug the, just unplug the parent node like unplug the Ethernet cable from it and then use the same cable to be plugged into your desktop computer. So.

Thank yes sir. And just to verify. Is it a windows computer or is it a Mac? Windows. And. I assume you know how to access CMD or command prompt correct? No worries. Don't worry. I can also walk you through and how to access the CMD. You can also like. On the search field, you may just type their CMD. And is this Windows?

computer also compatible with wireless connection. [silence] or is just hard? [silence] just one. That's great to know. [silence] Uh-huh. That's actually fine, sir. [silence] So, uh-huh, just let me know once your computer is ready, okay? [silence] Oh, that's great. [silence] So for now, let's check if the computer is able to get online. [silence] uh, again, just open a browser and then try to access YouTube or .com like any browsers. Uh huh. That's brilliant. So, yeah, that's,

Yeah, there's no doubt that the modem is online or working, so let's now check, or let's now get the value information for us to input on the router settings. So, again, sir, on your computer, can you, you may now close the browser and then in the search field, like, under the Windows icon, or start icon, type in CMD, like, Charlie, Mike, Delta. All right. That's great. So, ah, so, on the CMD screen, type in IPConfig. Yes, sir. All in one word. Then space, space, like, press the, space, like, press the space on the keyboard. [silence]

Ah spacer like S P A C E yeah space. Then forward slash forward slash symbol Uh and then all like alpha Lima Lima. Then press enter. So yeah after that one, it will prompt you for like different information and kindly look for the Ethernet or LAN adapter.

On the screen, sir, uh, can you see like a section there that says Ethernet LAN adapter or there's none, uh-huh. forward slash. No worries. Uh-huh, that's correct, sir. And then, uh, yeah, just press Enter.

Yes. Yeah, actually that's correct so on that screen, you should be able to see like ethernet or land. I see. How about this one? type in "ipconfig" and then press enter. So yeah, under the ethernet land adapter section, can you tell me the default gateway IP address?

Ah... that's not the... Let's look for the one that says LAN adapter or ethernet LAN adapter. Ah I see. Is it possible or would you like me to send you an email and then copy and paste the results? Yes, you may reply to my email with the copy and paste. Would you like me to do that? Ah ha. Yeah. And don't worry, sir. If you cannot copy and paste the information, you can just like take a screenshot of it, okay? So, at least give me one to two minutes for in order for me to send an email. [silence]

Hello, sir. Thank you for patiently waiting. I have already sent an email. So, you should be able to receive it by now.

I see. Yeah. Kindly verify and once you see your emails again, just reply to my email with the Yes, sir. Oh, no, sir. It could be possible that Google is like, like trying to log in you using an authentication, an authentication, will message you. Okay, okay.

the internet adapter sir like I'm sorry, under that see. Okay. Yourself just to verify again the computer is still able to get online, because I see. You mentioned earlier that there's an IPV4 like on the first section. Can you tell me the IPV4 value? Sorry, sir, just to verify the IPV4 address is 47.27.9.14, is that correct?

Thank you so much for confirming. And still on that section, can you tell me that default gateway? Thank you so much for that one. And can you or is there an option there that say physical address or MAC address? So, can you double check because there should be physical physical address or MAC address. There's none, correct sir? I see. All right. I got that one, sir. So you may now disconnect or unplug the desktop computer from your modem and then ward your parent node again directly to the modem. Thank you so much for that. And after that, one sir, if possible, can you ward your desktop computer directly to the modem? Sorry, to the Lynx's main node. So instead plugging it into a switch, plug it directly into the parent node. Yes, sir. So your computer should be plugged in directly into the main node or parent node, okay? Don't worry, this is just for the. This is just for

All right, thank you so much for that one. Now, can you tell me the light behavior now on the parent node? Solid red. And your PC is still wired directly to the parent node, is that right? All right, so on your desktop computer, kindly open a browser, and then in the address bar, like the upper search bar, type in HTTP.

Ah, that's fine sir. So in the address bar, like the upper search bar, uh the thing is we are going to access the web user interface. But like the address bar, yeah, kindly use the address bar like the upper search bar. If you are using So, are you ready to, for us to access the web user interface?

Sir. Yes, So. Delete the. Delete google.com and then type and type this one instead. So to... Access the web user interface type in H. http like H for Hotel. C for Tom. C for Tom. then P for Paul. then colon. So After colon type in double forward slash. like. forward slash, forward slash.

Summarize Merooter.local. [silence] Then press enter. [silence] Yeah. [silence] Don't worry, sir. [silence] That's actually fine. [silence] There's an option to bypass that warning message. [silence] So there should be an option there that says advanced. [silence] Can you see it? [silence] Let's try that one. [silence] Kindly press continue instead. [silence] You

so yeah on that screen type in accept yeah accept accept the risk and continue uh I see ok can you click advanced instead and then let me know what are the options so click advanced uh huh I see uh don't worry so rest assured that your router or the parent node is secure like so um on that screen click on proceed to my router that's local uh-huh and then we should be redirected to a page asking you to download or install

[silence]and steps. [silence] Uh huh. Uh huh. Uh huh. Uh huh. Uh huh. Uh huh. Uh huh. Uh huh. [silence] Uh huh. [silence] and then [silence] we'll should be redirected to a page asking for router password. [silence] Uh uh. Uh huh. [silence] That's great. [silence] So for the password, try admin, [silence] all in lower case. [silence] D M I N. Mm-hmm. [silence] Yes sir. [silence] Yeah. [silence] Yeah, that's fine. [silence] So kindly create a new router password and [silence] make sure the new.

where it meets the requirements. Uh, there should be like once you type the or enter a first character on the field, it should show you the requirements., but I can also tell you the requirements also. So, kindly hold on. Hmm. Yeah, that's uh. Yeah, we can do that one. And also make sure that the new password has at least 10 characters and there's no space and consecutive identical characters.

And it should have 1 upper, lower, 1 digit, and 1 special character, sir. Yes, sir. However, since you already entered the admin password and right now it wants us to create or change the password. So that's the time to enter your customized or personalized router password. And I'm also going to set your expectation that we are not changing the Wi-Fi password, so just the router or login password. I can, actually, sir, I can also recommend a router password for you if you want. No worries.

Yeah, just press submit or reset, and then let me know once you're logged into the web user interface. That's brilliant. So on that screen, kindly click CA, like Charlie, Alpha, and it can be found on the bottom right, corner. Uh, CA? Like there's a section there that says E. Mhm. Mhm. Mhm.

Yes, on the bottom right corner, is an option there that saves, end user license agreement, private statement, third party licenses. Are you, those are tiny words like, are you're, not seeing on the bottom right corner on the screen sir, like hyperlink us blue? Hehe. Yeah, yeah, kindly click that tiny word, yeah, that's correct, sir. Mmhum. Aha, I see. So okay, just let me know, once you press that one and then,

All right, so again on the web user interface, click the troubleshooting tab under the router settings. And then click on diagnostics. Under diagnostics, can you see the internet address and there's an option there or under that one, there's a section that says IP v4 and IP v6? Ah so can you tell me if yeah can you tell me if the IP v4 is showing random numbers or just says zero like all zeros all zeros. So on the IP v4 there's [silence]

[Applause] a link that sa- says, Release and Renew. Can you see it? Yes. Kindly click that one, sir. And, yeah, that's great. And then, yeah, let's wait for the webpage to fully load. and then let's see if the light on the parent will turn to solid white. Human

Hello Sir how's it going there? Mm-humm Yes that's a good idea. You can like reload or refresh the page and then go back to the troubleshooting diagnostics and then check again if the Internet address is still showing all zeros like the IPv4. Now let's wait for 30 seconds or a minute and then if it's still showing like go on I'm sorry I'm in basically [silence]

On Ok, let's try to reload or refresh the screen or the page. And by the way sir, sir, sir, just for like for record purposes, can you also tell me the model number of your new modem? Oh, I'm sorry sir. I'm referring to the modem, the one that was provided by your Internet service provider. Yes, sir.

for a final use their

All right, thank you so much for that information. So, even though the light on the parent node is still showing solid red. Is that correct? I see. And what about on the web user interface? Is it still going on circles? I see. Can you now reload or refresh the page? Uh-huh, and ya, and oh, uh you may like on the screen, like click the, on your mouse, click the right one, or right click, and then, there's an option there that says, yeah, or reload, yeah, refresh or reload. And, are you?

You may now close the troubleshooting tab sir and then once you are on the homepage like on the Smart WiFi tools, click on the Connectivity tab or Connectivity. and Under Connectivity, click on Basic and then you should be able to see the like under Formware Update, there's an option there that says Details. Can you see it? So can you click the drop icon and then tell me the current firmware version of the router? Yeah.

I see. I see. Got that one, sir. And thank you so much for that information. [silence] So, still on the connectivity tab, click on internet settings. Uh-huh. And then, kindly enable Mac address clone. Uh, and then click on clone my PC's Mac. Uh-huh. And after that one, check if there's uh, like random numbers on the screen. Uh-huh.

and press on apply. All right. yeah, that one. and yeah while on the screen while it's saying the word waiting let let us observe again the light on the parent node. Solid red. I see. All right. let's wait or let's observe it slide for 30 seconds or a minute. and also sir upon checking the firmware earlier like the firmware version of the main node is actually outdated so I'm afraid we might need to manually update the firmware of this parent node. however for now

Now let's observe the light on the main node, okay? Thank you. [silence] Uh, hi, sir. Is the light on the parent node still showing solid red? I see. Uh can you listen, reboot or restart the parent node instead, sir? So again, for reboot, you may simply unplug and replug its power cord from the power outlet. Okay? [silence] I will be putting the call on hold for three to five minutes. I will also like double check my resources regarding with this issue. Thank you. Finally, now on the line. [silence] Hello, sir. Thank you for your patiently waiting. Uh-huh. And have you already rebooted the main node? Uh-huh. And what's the light on that node, sir? Is it still showing solid red?

Oh, God. alright then, so since the main node still does not have an internet connection and we need to download the latest firmware version for this one. I'm really do apologize, sir, can you disconnect again the main node from the modem and then wire again your desktop computer directly to the internet source, which is the modem. Yes. No, sir. Wire your computer again directly to the modem. So right now the setup is PC to modem. Yes. to the modem.

Yeah so we got to connect that the modem will be connected to that yes sir so that your computer will be able to get online and so we are going to download the latest firmware version for the main node on the internet.

Oh, you can close the entire browser instead, sir. So if your device is already wired to your modem so kindly open again a new browser on your computer. So on your browser, like on the browser, search Google or google.com. And on under google.com type in MX 6200 or MX 6200. And it should like shows you different URL. And then you should be able to see the link.

000 support? Ah. So kindly click the link. It says MX-62 support. . And then kindly scroll down. And under downloads and documents, you should be able to see the MX-62 Downloads. Firmware. And the Firmware version, you should be seeing there is 1.0.14.216738. is is that the one that you're seeing? Okay, kindly click download, or download. So let's wait for the firmware to be downloaded on the screen. [silence]

Or on your computer, and make sure that uh you are familiarize or you know where the new firmware has been downloaded, okay? Like, to which file it will be saved. Yeah, uh, yeah, for now sir, there's no need to open the uh firmware, okay? Since the file the file on the firmware is only applicable on the router's web user interface. So Your computer will not let you or it will not allow you to open the file. So don't worry. uh once the firmware has been downloaded, can you open again the CMD screen? Because I want to make sure that if there's still no option there that says fiscal address. So just let me know. [silence]

uh-huh. Ah, kindly click, uh, no worries. Thank you. Click Save as. uh-huh. Yeah. uh-huh. Uh-huh. Uh-huh.

Mm-hmm. and yeah. and since the file has been downloaded, it should automatically like uh be saved on the download history or download file, so that should that should be it, sir. so again for the uh the file should be f W like foxtrot Whiskey underscore mx6000. Is that the one you're seeing? All right, that's great to know. So, can you go back again to the Cmd screen or command prompt? So again, sir, on the

Hi. So, in the CMD screen, type in ipconfig /all. Uh, and then yeah, kindly press enter and then let me know if you will be prompted again with many information. So the IP. Uh-huh. So again, through the IPv4 is still. [silence]

I see. No worries. [silence]

Thank you so much for your cooperation and understanding. So let's go back. So, can you see if there's an option there that says Ethernet LAN adapter? CAN you? So under the Ethernet LAN adapter section, I only check if there's an option that says IPv4 or yeah, IPv4 address? Uh-huh. Mm-hmm. Ah, I see. I'm afraid that's not the one. That says Ethernet LAN adapter Bluetooth. However that for that section, it is absolutely.

you're good you're good media disconnected is that right or does it say media yeah [silence] the media discon the disconnection is there an option or a section there that is not saying media disconnected or all of them [silence] [silence] so [silence] on that screen there's no option that that says IPv4 and there's like the one that we uh uh [silence] and also sir you can't still access your your email address, that's correct. finishing finishing this all You right I I see and do you have any like alternative e-mail address or that we can use or are there some [silence] finishing

Uh huh. I . However, yes yeah but I'm afraid your phone does not have an internet connection as of the moment. Unless if it has a like personal hotspot or it has a data. So. That's great. Let's use your phone instead then send a photo. So on your phone sir like yeah just take a photo of your CMS screen like on your computer and reply to my email using through yeah using your phone instead. Thank you so much and take your time as well.

like tap on all emails or on the spam and then check if you receive my email

correct? because If that's the case, I will be try sending you another email. uh uh, no worries. Got that one, sir. So, can you give me about 30 seconds? All right. I just sent another one, sir. please let me know if you were able to see or receive the new email. uh huh. Yeah. Okay. could be Yeah, that could be the case, sir. So, however, Uh regarding with this issues are Because it's really odd, your PC is able to get online, however, on the CMD screen, when we type in IP config, it should be showing the valid internet IP, yeah, valid internet IP address of the modem. So that's the reason why I was worried that I really need that photo in order for me to verify. So, however, I also, don't worry, sir, I trust you that there's no option there, like on the CMD that's saying IPv4 or default gateway. However, it's it should be showing there as long as your computer is online, because in order for a device to be able to get online, it should be receiving an IP address. So, so, again, sir, let's go back one last time on the CM disc, sorry, CMD.

[silence] Sorry. Yeah. Yeah. Mm-hmm. No. Search be on the right, and you can actually see or find uh forward slash keyboard or symbol next to, uh,

Shift, like S H I F T. Like it is beside, yeah. That's the forward slash. Let's try it one more time. The N config forward slash then end and on the first section there's no option that says IPv4 and in its value same goes for the default gateway, I see. Hold on, sir. Kindly give me one min.

I'm sorry, sir. I know again the. The exact operating like operation, sorry windows, is it? Is it windows 11 or windows 10? 11. Thank you so much for that. Thank you. All right, thank you so much for officially waiting, sir. So, on your computer, kindly go to settings, uh-huh. Mm-hmm.

No, got that one, sir. And I really do apologize for that one as well, since I'm not technically trained for Google. However, yeah, for this one, sir, we just need to double check if the computer really has a valid I.P. address. Ah. Yeah, for now, you may now close the CMD or command prompt and then

on your computer go to settings or go to its settings. Aha. And then finally click internet and, sorry, network and internet. Aha. And then select advanced network or advanced network settings. And then look for Ethernet or LAN adapter. Ca can you see it? Aha. And click that one. Aha. And can you tell me what are the options that you can see once you enter the Ethernet? [silence]

kinda click the view properties. and you should be redirected or there's an option there like add tabs like small tabs uh-huh. can you tell me what are the list though? uh huh.

can you tell me the IPv4 address that's indicated on that screen there the IPv4 thank you so much for that one. And what about again the default gateway? I see and what would be the default gateway for the IPv6

I see. I see. Got that one. And also, sir, under the, IPv4, there's an option there that says, uh, physical address or MAC address. Aha. Can you tell me that one, instead as well? I'm sorry, sir. What was the last value?

after that. EF. So thank you so much for that one. So let me verify again the Mac or the physical address. Bravo, Charlie, 0, 0 Fox prep, 0, 3, Charlie, 7, 0, 3, 1, 1, Edward, Fox. Is that correct? Thank you so much for that one. And yeah, let's now focus on the main, and hopefully this one will turn solidly. So you may again now unplug the desktop computer from the modem, and then plug again the Ethernet cable coming from your modem into the internet port on the main node. Thank you so much for that.

Uh-huh. Current Node. Uh-huh. And then... wire your... desktop computer directly to the current node. All right.

Thank you so much for that one and on your computer kindly open a browser again and then type in HTTP colon double forward slash my. router.local. Parent node. Yes, sir. Enter. Yeah, that's actually [silence]

Fine. Since, yeah, the parent node still does not have an internet connection. So, again, sir, on that browser, like, in the upper search bar, type in again the HTTP colon so hotel. That's correct. And then colon. Yeah. No, sir. That's correct. And then, my router.

That local, no, there should be a dot in between my router and local, my router dot local. And then, yeah, so are you back on the warning messages or warning message? I, again, so just bypass that one and then, let me know, once you are back on the screen, asking you to download or install the Linus app. Phone, yeah, kindly click that one and, yes.

Uh-huh. And then, yeah. Yes, sir. So, kindly login. Yeah, kindly login using your new router password, okay? The one that we changed earlier. So, you're, once you're logged in, kindly click again ca, like the those tiny words, or tiny letters. Yeah. Uh-huh, thank you so much for that. And then, for now, let's

manually update the firmware. okay so finally go back to the connectivity tab or connectivity. and then under firmware update, you should be able to see the manual update or manual. uh huh. okay, that's great. so on basic, you should be able to see firmware update and then there's an option there that says, section that says manual and then click on choose, yeah, click on choose file. um, hopefully that's the correct, um, file. if you have the correct firmware file, then you just go ahead and click ok, uh, yeah or update and then just follow the prompt. it may take a few seconds to, um, uh, for it to update and uh, um, restart automatically after the update. uh huh. thank you so much for your patience. um, there should be a button to start the update or something, uh, in firmware, a manual. uh, update. uh huh. okay, sure, thank you.

okay can you click upload something went wrong so that's the exact error message so hold on all right so can you close the I sorry stay on the connectivity tab click on the internet settings yes under internet settings and MAC address cloned. Kindly enter this manually like this volume insert. So, for the first box and I type in capital DC Bravo Charlie [ silence ] [silence] lower case Yeah. What are the option what are the values there that you can see? Can you tell me before like we are going to change? Uh-huh. Yeah. Uh-huh. Kindly instead lower case, type in on upper case, so BC on upper case.

That's correct, sir. And then again just press apply. Uh huh. All right.

and can you check again the light on the parent node okay so it's solid red so yeah let's wait or let's observe its light for one to three minutes okay so just to confirm the light on the parent node is still showing solid red is that right

I see. On your computer, sir, like on the browser, can you open a new tab because we will try to install or manually update the firmware using a different method? Uh huh. So, once you open the tab, finally type in HTTPS:// uh and then column. double forward slash 192.168.78.1.

yes sir that you will do the pay dot dot one i p address q and then to the front slash then f as in flag w as in whistle update dot yes sir dot and then h T as in tom M L as in lima [silence]

and then press Enter. Mm-Hmm. Yeah, just bypass that one. Mm-Hmm. Say, for the username, type in admin, all in lowercase, like A-D-M-I-N. And for the password, Enter your router password, your personalized router password. Yes, sir. So for the admin, wait, there's an option there that says chose file, is that correct? Yeah. Yeah, that's great. Kindly select or click the

uh, [silence] yeah, sir, or yeah, that's correct. [silence] what's the, uh, we [silence] get that option once we like upload the [silence] firmware, uh, and we'll have the [silence] blah-blah on the web user interface. [silence] are, right. [silence] and again the light on the main node is still showing solid red, correct? [silence] all right. So, uh, for this one, sir, let's just like isolate the issue since we already tried everything on this node and there's no doubt that the modem is online. Uh, for now, let's try to use a different uh node okay to set up as a parent and if this gives says, I'm gonna put the call on hold for another uh [silence] yeah, [silence] listen, I'm [silence] listening.

minutes to discuss this one with my senior technician okay for now let's just uh isolate if the issue is really on this specific node or on both nodes okay so ah yes uh for now sir kindly unplug the node the one that was sorry the one that is plug in into your modem and then plug a different MX 6200 to your modem I see uh don't worry sir uh you may take your time and just let me know once you're ready uh-huh ooh I see uh uh that's fine sir so yeah just let me very

First, find the folder that you just downloaded, and then, once you've found it, paste that in, OK? Yes, sir. You ready? Yeah. No worries.

Yeah. And can you tell me the model number of that one? Oh, no worries. That's great to know. So, yeah, let's try that one to set up as the new parent node, okay? Thank you so much. So, uh-huh. Yes, please. Yeah, uh, since the previous or the former parent node has already been disconnected from the modem, just, uh, plug again the ethernet cable from the modem to the internet or to the WAN port on that new parent node.

Right. And don't worry, sir. I rest assured that this will be our last isolation process for this one, since we're now testing a different device. Yes, sir. So, for now, . So is the light on this new parent node already showing flashing red or yes still flashing blue? All right. So, you may now reset this node. So, again, for reset, you may simply press and hold the reset button and do not release it until you see the solid blue light. [silence]

Yes sir kindly press and hold it and and do not release it until you see the solid blue light. That's fine yeah okay great. You may now release the ah yeah. Yep and then we will wait for its light to turn back solid blue for that indicates that it is already on setup mode. So uh yeah so yeah. Yeah that means that it's still on process on for it to on set up mode. So by the way sir, while waiting for its light to turn back solid, you mentioned earlier that you tried.

to configure the previous parent node using the Len's app, is that right? So yeah, got this one, sir. So don't worry. Uh rest assured that the Five Press setup method is also a different method on how to configure the parent node. Uh huh. Uh huh. Mhm. Uh huh. Uh huh. Mhm. Uh huh.

Uh-huh, got this one. I understand. So, so yeah, for this one, let's try to use the five press setup method again. And if the issue persists, we will try to, we will reset the node one more time and then try to set it up using the Linksys app. That's great. So again, you kindly press the reset button five times within five seconds. [silence] And is the light on this new parent node starting to flash? That's great. All right. Let's observe its light again for one to two minutes. [silence] And is the light on this new parent node starting to? [silence]

Uh, hmm. [silence] Hi sir. What's the light now on the new parent node? [silence] Solid white. [silence] That's great to know. However, we will wait for a minute just to make sure that it is staying on solid white, okay? [silence] No worries, sir.

Bill waits yes sir that the gardens know you sell the White indicates that this node is now online are working so since don't worry sir rest assured that we can just like add those other nodes children so I move all the child yeah Are we go? Yes sir ranging with yes or regarding with the firmwares since this new parent node is already online it will automatically like update the firmware for all nodes so I worry it will automatically update the child nodes firmware once they have been added to the network so yeah for now kindly move all the child nodes next to the parent I see uh you still need

[KEEP_UNCERTAIN] I see. Ah, don't worry, sir. Uh, actually, this is just for uh configuring purposes. So, once they have been the relocated sorry. Uh, so, once they have been added, rest assure that we can just like move them back to their designated location. So, you can not do that as of the moment. Ah, yes, sir, since this is since we are going to reconfigure them. However, if you can not do that as of the moment.

Like if you need like 10 to or 15 minutes, I can just give you a callback instead. [silence] Wow, I see. uh if that uh ah yeah. For the parent node, we can use that one as the child node since yeah, however uh once it has been added as a child node, rest assured that regarding with its firmware, it will automatically update since it will connect to the server now since the main node or the new main node is already online or working. [silence]

a. Yeah, so yeah, if you're, if you're if you want to wear your computer direct to the system, you can just like plug in directly to the main node or either of the node. So, as of the moment, the only the new parent node is online or working. So would you like us to reconnect this previous? yes, sir? Oh, yeah, yeah, yeah. Yes, sir. Yes, sir, I forgot about that one, yeah. Eh, my bad. Mm-hmm. So yes, Miss, all I have to do is plug in your switch into the new parent node, and then, your all devices that are wired to the switch

will be able to get online alright. Can you also check like make sure that the switch is plugged in into the LAN port on this new parent node because it could be possible that. That's great.

Yes, sir. So, we are going to reset and [silence] Yes, sir. So... Mm-hm.

Got that one, sir. However, for the reconfiguration, the child nodes really needs to be moved next or at least three to five feet away from the parent node. However, if that's the case, we can just... Yeah, if that's the case, since you mentioned that you cannot move the power cord of the of the child nodes, we can... Yeah, yes, sir. Yes, sir. Yeah, totally understand, don't worry. If that's the case, we can try to add them using the add wireless child node. So, however, the reason why, if possible, that they need to be like next to the parent node is because we are going to reconnect them using the five press setup.

Tap method. And once they have been added, just make sure that once they are plugged in again back to the switch, their connection type or their connection backhole will automatically switch to WARD or WARD connection. However, if you really cannot move them next to the parent node, we are goinging to add them manually on the web user interface with the manual mode. Mm. Yes, sir. Got it. [silence] Yes. Uh. Uh hello sir. Uh hello sir. Can you hear me? Uh hello sir? I just want to make sure that we are still connected.

So if I don't receive a response for five seconds, I will be forced to release this call. However, there's no need to worry because rest assured that I will be giving you a callback within 30 seconds. [silence] Alright. [silence] So if the parent node is still online, you may now reset each child nodes. So for resetters, just follow the same process, okay? So just press and hold the reset button and do not release them until until until until they're reset. [silence] Oh, sorry. I thought I thought I lost you. [silence] We're still on hold. How are you?

Does it have the solid blue light? Uh-huh. Uh-huh. Uh-huh I see. Yeah, got it. Uh-huh. Mhm. Yeah. No sir, uh kindly press and hold the reset button and do not release the button until you see the solid blue light. So you need to do that of each one of them are.

All right. So, and while you're doing for... Sorry, sir. While you're also doing for the reset, I'm going to like giving you a call back like 30 seconds to a minute, okay? Because there is something like something issue here on my tools for now. And don't worry. Rest assured that I will be calling you. All right. So, again, kindly wait for my call back for 30 seconds to a minute. All right. Thank you so much first, again, for your understanding and patience. And kindly wait for my call.