Speaker 1
This is Linksys Technical Support calling. This call is recorded for Quality Assurance. Please hold as we connect you to a Linksys specialist. Hi, good day. This is Larry from Linksys escalation team. Hi, sir. Uh, yeah, your your case has been escalated to us for further assistance. I believe I'm speaking with uh Jeff. All right. Thank you, sir. If you don't mind me asking, I I want to make sure I will pronounce your last name correctly. How do you pronounce this, sir? Dees. Thank you. And uh, yeah, let me also verify the email address that's Orchard Hill, uh bnb@gmail.com. Correct, sir? Okay, got it. Um, yeah. Case was escalated due to a consistent problem. Uh, where do you
00:00
Speaker 2
Yes, hi Larry. Yeah, that's correct. A deuce. Correct.
00:00
Speaker 1
Sure. Please. All right. I'm - I'm - Mm-hmm. Mm-hmm. uh-m-hm. [silence]
01:00
Speaker 2
Well, let me and I give you the summary. Yeah, I'll give you the summary just, okay. So, have a, uh, Linksys mesh network. Uh, the MX42 hundred is, I had, um, one, two, three, three, uh, three, 42 hundreds, plus, plus one, uh, of an older, uh, the older, uh, mesh network from Linksys. And, uh, so I had four nodes in the home. And I was getting some spotty service, uh, in one area. And I noticed that that one area was always blinking blue. It was, so it would run, then it would, it would blink blue and then I didn't, I couldn't really get great signal in that part of the house. And, um, uh, I was away for, 'cause I travel for six months at a time. I was away, I'd called about it. Um, and then, uh, when I came back, still flashing, tried resetting, uh, changing out power cords, doing everything. I knew to do, it still flashed blue and it was determined that it seemed like a bad piece of hardware. And, uh, so they suggested, well, uh, they can exchange it, but we don't have any more 4200s. Why don't you go ahead and get a 6200? And put that in as the parent node and put the 4200 as the child node. So I got the 6200 today and um that's where we are. So I set up the the parent node. Um but the child node, um, it's like unless I have the child node next to the parent node, it's it it will just constantly flash red and not pick up. And so I've got one node that's sort of line of sight 15 feet away uh, that's got some signal. It's, it's weaker than it should be, but at least it stayed blue. The other node that I had brand new newer 4,200, which had in the 4,200 network had worked reliably. was no longer working reliably. It was now flashing red. Uh, if I took it from its location, I brought it right back down and put it next to the parent node. I could get it to acquire a blue signal again. So what I did is I, I went with that same node and I put it next to the node that has signal. And it was red. It wouldn't acquire at all. So I haven't changed locations of anything. No locations of change. But now, um, since I put in the 6200, I cannot get signal or, um, reliable signal at all on the 4200. And so just a little short, the, the 4200 is, uh, I cannot get signal or, um, reliable signal at all on the 4200.
01:00
Speaker 1
Okay. Wow. Thank you for taking the time to uh uh give me that history of the problem. It's very detailed. Now it it it gives some uh some light into the understanding of what the issue is all about. So I really thought that this has uh something to do with one particular node alone, but by explaining to me that uh the issue before was when you still had that uh uh Soly MX 42 system with one old uh child node, you only had one issue with one 4200 uh child node in a specific area where it was intermittent and then eventually you found out that the
05:00
Speaker 2
4,200 parent code was not a problem except for one node. That's it. And when I changed to the 6,200, now I have a problem with all child nodes.
05:00
Speaker 1
that particular node is uh not responding well. It was uh having a hardware problem or some sort of a for more issue. Then lyn this uh recommended to replace that node. And then uh knowing that there is no 42 anymore since we no longer manufacture that. We provided the 6200 and you were advised by lyn this to uh install it as a parent node. Understanding that of course it's uh it's uh it's better in performance in signal and uh stronger in specification. Now you have the 6200 is a parent node. It was not a problem being a parent node. However, the issue got worse because uh the child nodes, which are now purely 4200s, uh not having a good signal on their respective uh spots, which has not changed since you had the 42 as a parent. Wow. WHW, I believe that's the model. only one? Mm mm. yeah, yeah. Thank you for identifying that. I want to, I want to know, also, how many WHW's, that's the model of the, of the old ones, I assume. How many of that do we have? Yeah. In total, in total. One. Okay. one, only, okay. Uh,
06:00
Speaker 2
Thank you. Yes, you've you've got it. You've got it. The only thing I just want to make sure to clarify is the node that I replaced was not the original. I still have one of the old original Linksys Velop nodes that one's still up. Yes, right. That's correct. And that's still operational. So it was, it was one of the, it was one of the 4,200s that went sour. [silence] In this network or in in total? One. Oh, in total? In the network one. Yes. I just yeah, I just I I just put it up on third floor just to to see if I couldn't um grab a little bit of.
07:00
Speaker 1
Mm-hmm. Okay. But this WHW is operational on its designated spot when it was a 420 parent. And then after its 6,200 parent, it's still operational, correct? That WHW is good. Okay. [silence] [silence]
08:00
Speaker 2
node I had as the old parent. and we reset that. and so I, you know, I I'm assuming by doing the full reset by pushing it five times. I don't know if that's a full factory reset, but I'm assuming I wiped everything out from that, but I cannot acquire a wireless signal on that node. So, I started out with with one the one bad 4200 that was flashing blue. Took that one, took that out, was replacing with the 6200. Now the old the old parent node, I can't that get that to be a wireless node. I can get it to be a wired node, but not a wireless node.
09:00
Speaker 1
4200 original parent node basically doesn't want to be a child wireless child node. That's one of our problem that is somehow isolated in that particular child node because the other 42s can be added as a child node whether wired or wireless is just that they do not have the uh preferable preferred signal when they had the um 42 before. mm-hmm mm-hmm [silence]
10:00
Speaker 2
correct. Yeah, they in fact, uh, like I said, I I have one only one of the uh, one of the 4 four 4, two hundreds that has a somewhat reliable signal and is literally 15 ft away almost line of sight. And then and then, like I said, when I took another 4, 200, which had been reliable, uh, when I put it in its original spot, it flashed red. I brought it back to the parent node right next to it within 1 ft, I was able to get it to go blue. So I.
10:00
Speaker 1
Wow, that's, that's really interesting. OK. OK. Really interesting here. Uh, well, I think, uh, I have a, uh, an overview of what's going on here. And in particularly, some specifics on the problem of the 42, uh, especially on the original parent node. I, I wanted to ask you more question about the network topology because I, I just don't want to jump into conclusion and then provide you with the procedure. Uh, I, I want to be... [silence]
11:00
Speaker 2
went back and I, I put it back to its original place, it flashed red. So I decided, well, you know what, let me see if I can't get this closer. I'm gonna put this right next to the, the one wireless node that has signal. And let me see if I can get it to acquire signal from that wireless node and it never did. [silence] [silence]
11:00
Speaker 1
Systematic, if, uh, uh, that word serves both of us. Um, first and foremost, I need the serial number of that original MX42. That's the first one I gotta acquire. The original parent node. The one that went bad. Is it still with you? Okay. All right. All right. So the one that, that, that, that went bad, I don't think that, um, that serves a purpose of being in the picture right now. So we, we will disregard that. Uh, I just want the original parent that is not working as a wireless child at this point. [silence]
12:00
Speaker 2
Sure. [silence] which which which [silence] the parent node or the one that went bad? [silence] yes, I still have it uh but that was never that was never apparent. [silence] oh or was it? [silence] I don't know. [silence] I don't remember if it was ever apparent. [silence] okay. got it. got it okay. let me give that to you. [silence]
12:00
Speaker 1
yeah sure okay thank you so this one's the original parent node this is the serial number uh this one doesn't work wirelessly as a child node no matter what method you use in adding it it can be added only as a wired child node
13:00
Speaker 2
Please, if we get cut off, give me a buzz back. Okay. The serial number is 3810 Mary 58 Bravo 00870. Yes. That's correct. I'm just going to check because I mixed
13:00
Speaker 1
okay. it's okay. I can imagine how confusing it is to, deal with the unit, yeah. great, yeah, that's a good, a good
14:00
Speaker 2
I just wanna make sure. because I moved these around a little bit. oh, no, no, no. I lied. Hold on one second. Good thing I, good thing I checked. Hold on one second, please. Moving this a little bit. This is that forget about that that number because that one that one was a newer one. I brought it. hold on. Sorry about that, but I'm glad I checked. Hold on. Well, I'm trying to I'm trying to write on them because what I didn't do
14:00
Speaker 1
earlier, the first one that you provided to me was five eight Bravo. Is it five Bravo Bravo? It should be eight. One of them should be eight. Sure, sure. In my experience there there has never been a a sequence of two
15:00
Speaker 2
Well, well, what I didn't do is is I've got their serial numbers and when I if I look in the the app, it's hard to tell. What's what I didn't really label them. Okay, I'm sorry. Here's the serial number. 38 Umbrella, One zero Mary. Oh, no, it's five, Bravo, Bravo, three two one nine three. It looks you know what I I Yeah, I think so. It's it's it's that an A? Um you know what? Let me let me take a picture and blow it up because it's
15:00
Speaker 1
Two letters in the serial number. Yeah. Well, let me check also. Uh, let me see here. [silence] Yes, indeed. I I stand corrected. You're correct. This is actually Bravo Bravo. I I searched it on the on the system. [silence] Cannot acquire a wireless signal but can be added as wired. Interesting here, so this this one will be uh, one of a special case because the other unit was already removed. This is actually not gonna add this. [silence] Can you share just a Craz part and gotta iterate just a yeah. Don't put that on the call as well. So it's replaced different model, different MPN. Got it. So the new kit we're installing is not replacing but just adding. Adding for the wired category. That's it. Correct. That's the correct statement. All right, got it. Thank you very much. Well, there's just a small case. We just need to look for the next installation, which is by next Monday. And the following two weeks. [silence] If everything goes well and smoothly. Yes, Go right ahead. Thank you. Thank you.
16:00
Speaker 2
All right. So that's BB. That's Bravo Bravo. Okay. So that's the that is the old parent node that cannot acquire a wireless signal. Correct. Yes.
16:00
Speaker 1
We'll take care of that later on as we go along. Uh network topology. We'll start with uh, how many floor is the house? Three story. Okay. Um, can you give me like a, uh, an estimate of how, how, how big, what's the size, square, square footage? 6,000. So, is it safe to say that we have first floor, second floor, third floor. Okay. Mhm. Can you tell us a bit more about this house project?
18:00
Speaker 2
Okay. Three. Yes. 6000. Okay. Oh yes and I what I've done is the that I only recently added the old W or whatever that old first one up on the third floor so all the other nodes there are there's the parent um so what I've had is I've had two um on
18:00
Speaker 1
OK, let me clarify, I got it correctly. I want to be specific first on the third floor. This was recently added. This is the oldest child node in the system. we're assuming this is WHW03. This does not provide any sort of heavy bandwidth usage on the third floor, specifically for the what device was that? [silence] OK.
19:00
Speaker 2
Two on the second floor. Now I put one on the third floor. The one on the third floor is really kind of optional. The only thing I need it for is to be able to see it to see a thermostat and operate uh a window air conditioner, but people really not surfing in there watching TV or anything like that. So I just need the bare minimum up there and it so it's been two and two. Yep. Yep. Nope. Correct. Um, a Nest thermostat and two Wi-Fi
19:00
Speaker 1
So, Nest thermostat, two, wi-fi, AC, no heavy bandwidth usage, usually on the third floor. Okay, this was recently added, and let's go back to the first floor, you have two nodes on the first floor. What does two nodes, um, is it parent node belong on the first floor? No, no, does the parent node belong on the first floor? Is it located on the first floor? Okay. Mm-hmm. Mm-hmm.
20:00
Speaker 2
Correct. Yes. Is it alone? No, oh, yes. Yes. Yes, the parent, the, yeah, so the signal comes in, I have a one gig network, and this is a fiber, so it's a one gig fiber that comes in, and as soon as it comes in, it goes right from the uh from the fiber modem um right a foot and a half, let's say two feet from that is the parent node.
20:00
Speaker 1
Okay, good. Uh, let me a backtrack again. Uh, first floor, we have two nodes, one parent, one child node, parent nodes connected to the modem. And this is exactly how you position even even before, uh, transitioning to the MX 40 MX 62, right? No changes in the in the, uh, placement of the nodes. Very good, thank you. Okay. And this, the second floor also, we have two child nodes there, MX 4200, right? Okay. Okay. Wow. This, uh, alright. Thank you for that information. Let me see here right now, um, I want to focus on the 42s, right? Where are the three 4200's right now?
21:00
Speaker 2
Yes, correct. nothing no, not an inch. [silence] Yeah, correct
21:00
Speaker 1
it's locked we're talking about the original parent MX 42 and then the other child node Max 42 we have two nodes with us okay are we in the parent location in the parent location area that was the parent location okay Uh-huh and the parent node is online solid white working okay good um we only have one child node operational I mean is the mx42 uh Child loading operation
22:00
Speaker 2
and well, no, the old parent node right now is sitting next to me. Um, so the only one that's plugged in right now is on the second floor. All, all, both first floor nodes are with me, um, on the first floor and neither one of them are plugged in currently. Yes. Yes. Right next to the parent. um, solid white. Correct.
22:00
Speaker 1
[KEEP_UNCERTAIN] And that's in the, uh, second floor, correct? Okay. Um, I'd like to ask permission to please delete the call on hold. Give me three to five minutes, let me structure the, uh, information I have acquired, and let's get to work after I get back. I need you to have a, uh, computer. I believe you have a computer. Wow. Great. That's, uh, that's a good way to start. Uh, uh, Windows computer, right? It's totally fine. Uh, I'll get back in three to five minutes. Uh, please stand on line. Sorry? Okay. Let me, oh, okay. Uh, mm-hmm.
23:00
Speaker 2
Correct. Absolutely. Yes. I have a computer and I have it Etherneted right to the parent node. Oh, God, no, it's a mat. Look at that. My, my TV came, just, just, just, just, just, just now my TV reaquired signal on the second floor. It's been it wouldn't, it wasn't able to acquire signals. [silence]
23:00
Speaker 1
Okay, that's interesting. I think it transitioned to the 4200 located on the second floor, I suppose, maybe it was connecting to the 62 earlier, was trying to connect because of a strong signal of the 42, or sorry, 62 parent. And uh will will check that later on. We can uh definitely see that. Sure. Okay. Interesting.
24:00
Speaker 2
I do have one curious question. Okay. Because I have so many cameras and Wi-Fi devices, I named the... I kept the same names and passwords as what I had previously. Now, I don't know whether there's some sort of network confusion because it's trying to look for something that I'm not aware is there, but... I can't... know some IP associated I don't know this to be the case some IP associated with with this uh that same uh that same uh uh wifi name wireless name and then all of a sudden now you've got the same wireless name but the information that's being sent is different I was always curious whether that was some sort of confusion or problem cuz sometimes I've had where where devices just wouldn't let go of something still
24:00
Speaker 1
Configuring the same, Wi-Fi name and Wi-Fi credentials is always recommended, you know, for devices to reconnect without any problem. Even if you transition to a different totally different network, totally different device of a different brand. that's always recommended, right? However, in terms of of of the setup that we have right now, we're dealing with multiple devices. And you mentioned cameras and home automation devices. I'm not technically trained with those units. However, for what I know, the algorithm usually goes like this. If they uh I'm pretty sure they are controlled with an application, mostly, right? And uh they need to, in my opinion, in my experience, they need to acquire a certain IP address uh for them to to work consistently, you know. So,
26:00
Speaker 2
Right. line. Yes. [silence]
26:00
Speaker 1
it really depends if you transition to a different system. for example, yes, it is recommended for you to use the same Wi-Fi name and password for them to reconnect automatically. but there are instances, especially with the mesh system. uh, devices, cameras and home automated devices, they are solely 2.4 capable only. and for mesh system, it is recommended for you to combine the network. and in your case, we have a triband system, one 2.4 and two 5 gigahertz, right? so, there are instances that changing uh the parent node may affect uh the the consistency, the stability of the home automated devices. [silence]
27:00
Speaker 2
[silence] Right, okay. [silence] Right. [silence] Right. [silence] Okay, yeah, those those I I'm I'm already sort of resigned to going through however many devices and reacquiring because I've been through that before.
27:00
Speaker 1
Exactly. Exactly. I love this. I love this. Thank you for bringing that up. I think we can work together completely and and resolve this in no time. Yeah. This is really good brainstorming, you know. You you bring a an issue and then we we tackle it. and later on we'll we'll we'll continue working on that. But I I just wanna point out that what I meant about potential issues with the home automated devices is with them alone having intermittent issues. But with the mesh system, they they don't they don't interrupt with the with the MIG system that you have right now. I just wanna make it clear. Sure. [silence]
29:00
Speaker 2
So, I threw that out there, just so it's said. Okay. So yeah, I'm not worried about those devices. I'll deal with that. Right now, I'm just worried about the signaling. And here's a funny thing. You heard, I don't know if you heard it blasting upstairs. The TV went on. It went off again. It went off again. Yes, absolutely. I'm just I'll wait for you and I'll just be whatever you want me to do.
29:00
Speaker 1
in the second floor could be overpowered by the signal coming from the downstairs 4200. That's why the TV catches up with the with the 6200. It has strong signal, however, the distance may not uh suffice in in in what the TV needs, right? So the TV needs to be connected to the 42, but because of the disparity of the signal strength, it might be connecting to the downstairs parent node, which is uh some some kind of an issue here. But again, those are speculation. We haven't uh we haven't added the two child nodes yet. Okay? So, uh, I'm just speculating, you know. So, if you don't mind, I'll uh, uh, sure, go ahead.
31:00
Speaker 2
I I see. Okay, so I can throw one one of the well, I can throw one of the thing into the mix, which is I can relocate. Um, I mean, I put this when when I had the 40.
31:00
Speaker 1
great idea I think that would be best yeah for now I'll like to again ask permission to place you on hold I need to structure this documentation I'll be right back in five minutes thank you so much [silence]
32:00
Speaker 2
2200 parent node. I put the 4200 about 15 feet away almost line of sight to cover the the big room and the TV for good signal. It would not be that much of a tragedy if this is stronger for me to move that 4200 and actually uh ethernet it right into the TV if if it's getting confused. So I can overcome that portion of it if I need to. Absolutely. [silence] all right, thanks.
32:00
Speaker 1
Hello, Sir. All right. Thank you for patiently waiting. Uh, sorry for the hold. Well, yeah, I think we can get started now. Uh, we have a Mac computer connected hardwired to the parent node, right? Okay. Uh, would you mind if I request a remote access? I will remotely access that computer and we can work together into navigating through. All right, great. Uh, yeah, this is uh, the website that you need to access for security purposes. This is recorded once we start live and uh, remote access. I need you to uh, get into the website or a browser and access this website. Let me know when you're ready. Okay. That is uh, join J-O-I-N [ silence ].
40:00
Speaker 2
That's quite all right.
40:00
Speaker 1
zoho.com join.zoho.com you'll be prompted to to write your first name uh, yes, sir join.zoho.com session ID you ready all right session ID seven eight eight seven eight sorry seven eight eight zero seven four 324
41:00
Speaker 2
Wait a second join. Wait a second, join.Zoho.com or join Zoho, you said? Which one? Okay, hold on. Okay. Remote work session? Okay. I am. Okay.
41:00
Speaker 1
I'm working on the office or wow oh yeah great I'm located in Mendoza now by the way illegal is like two hours away from here yeah Yeah, I think, uh, yeah. I think it's live now. I'm, uh, accessing it. So, if it's wired, of course, I just need to simply, uh, is this a browser? Yeah, it's a browser. I would assume we still have the, uh, oh, this is optimum. Uh, the IP address of the linksys. Hmm. I I'm not really a Mac user, but uh let me see. System Preferences. System preferences, system preferences. I wanted to check the IP address. Yep, there we go. Okay, should be 10.12.1.1. Okay. Were you the one who changed your IP address to 10.12.1.1 or this is automatically acquired by Linksys? Okay. Okay. Okay. Uh, optimum. Uh, optimum online or optimum or a sudden link. I believe you have a modem router, right? A combo, a gateway. It's not a plain modem, I suppose. [silence]
42:00
Speaker 2
You wanna go wireless Gabriel or. Right? Well you, right, you just, right there, system settings. And then you go. Yeah. Yeah. So I'm connected. Yeah. No. Yeah, no, I, I, I, I didn't do that. I mean. [silence]
44:00
Speaker 1
[ silence ] Oh, I see. Mm-hmm. I believe it's an O and T. I suppose. Okay. So, checking here, accessing the user interface. We have again the two child nodes, the two MX 42 unplugged. We have one MX 42 working on the second floor. Let me see. I wanted to check Oh, the old one. Mm-hmm. Mm-hmm. [ silence ] Are Can I ask for your password here, please? Mm. Are Uh, yes. This is the router admin password. yeah yeah that's uh very common here yeah yeah [silence] yeah yeah Oh, you never tried that? I recommended one. It's taking longer than usual here. This is something. How many, can you give me, like, a rough estimation of devices you have in the network? Like, all in all. 30, 50? Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. [silence]
45:00
Speaker 2
Or Balut, which I never have. No. Let's see. I've got seven cameras, 13, 15. Let's say 40 or 50 maximum, and I think that's an overestimate, because nobody's here, so I'm not hearing it, not there's nobody surfing on there on the network, so it's all, anything that's connected, would all be the same.
48:00
Speaker 1
Mm-hmm. Okay, close to 40 to 50 devices. Whoo. Mm-hmm, sure. And whenever you open the app, I believe it's still responsive, right? When you open, when you log in, we can still acquire some data. [silence] Mm-hmm.
49:00
Speaker 2
being for a wi-fi light or a, uh... or a Nest Camera or a nest thermostat. So, nothing should really be pulling down except for the cameras. And they're probably off, off line right now anyway. Yeah, I would say, yeah. I was having trouble with the... I was having trouble with the, uh... You know what maybe I should... I'm, let me see if I can quit out of some stuff. I don't think I shouldn't be a problem. I was able to get into this earlier uh without any problem. But I can I mean, I can close down these speed tests and stuff like that that might have been... H there's finally go, okay.
49:00
Speaker 1
You run that wireless or? [silence]
50:00
Speaker 2
With the speed, I'm directly hooked into a gig network, and when I run a speed test on, I'm running close to the gig. I'm running 960/970. That's the wired signal, even though when I disconnected and I tried wireless, because I'm a foot away from the parent node, I was getting over 900 wireless, but I'm getting 960/970 wired. when I try just closing down some of these speed tests and stuff like that that may be eating up uh, uh, no, uh, No, no. Uh, uh, don't need that, don't need that, don't need that. Uh, don't need that. You know what? I can probably quit out of a couple of these applications if it's eating up a lot of memory, I don't think it is. [silence]
50:00
Speaker 1
Oh, sure. All right. It just takes a while here. Uh, let me see. I cannot even access the firmware update file. Oh, sorry. All right. Yeah. Let me add this here. Mhm. Yeah, I'm currently checking it here. Uh, [silence]
52:00
Speaker 2
uh, okay. There you go. That's right, you can close that off. Now we did, we did just update the firmware or maybe the software. We just, we just updated. But you might as well check everything and I'll assume nothing was done.
52:00
Speaker 1
I'm trying to get into the system information to check the raw signal that uh the system captures but not allowing me to get in even though we're already wired to the links is here. Yeah, I think it's responsive now. Let me see. [silence] Uh, I don't think so.
53:00
Speaker 2
mean I can quit Adam more stuff to see if it's a if it's a resources thing [silence]
53:00
Speaker 1
So, uh, there was a, I'm trying to remember this particular concern. The issue that was raised before, uh, with this particular model, and I'm pretty sure it has been fixed with the firmware because, uh, usually if, if, uh, if the network is, uh, has multiple, uh, devices connected to it at one time, uh, the user interface is not acting very well for this particular model. So, this might be a concern for us also. Yeah. Yeah. May need your password here again please. What password are you using? Is it your personalized password? It doesn't work? [silence] Okay. [silence]
54:00
Speaker 2
it it it it it's worked before no problem well that's no well i i did put one in at least i thought i did with the but it uh when i went to use it um didn't work so [silence]
54:00
Speaker 1
[HUMAN_REVIEW] Let me let's try that. " Uh, no, not yet. " Uh, yeah, can you tell it to me and " I also need later on the no, the recovery key also. Is that okay? " You can give me the password now when you're ready. " Mhm. " Mhm. " Okay. Let me uh repeat that. Six, lower case f as in Frank, upper case s as in Sam, number nine, lower case t as in Tango, lower case p as in Peter, number one uh lowercase R as in Robert, lowercase Z as in Zurich. Number nine, upper case T as in Tango.
55:00
Speaker 2
I went back to using. Do you want me to type it in or I'll tell it to you? I can give it to you. The wi-fi password. Okay, no problem. Yep, it's Fick's lowercase uh... F as in frank, uppercase AIRS in SAM nine lowercase uh... Thomas lowercase Peter, the number one hour for Romeo, 4, at sign.
55:00
Speaker 1
R as in Romeo, number four and at sign. OK, very good, thank you, I also need a recovery key please. Yup, underneath the 6200. 46 46027. Let me try that. [silence]
56:00
Speaker 2
yes. And the recovery you want to 46027
56:00
Speaker 1
Okay. Let me try and create, uh, a very simple one. Uh, lynxsys123! Alright, let's see here. [silence] I might, I might. Sorry. Yes, it was Capital L. Uh, yeah, I was, uh, I was actually planning to place the call on hold because, uh, I need to find that, uh, incident report with this particular unit here with this model 62 we're in. We cannot do anything if this is always the behavior here on the Lynx's user interface. And I'm, I might offer you something else later on in terms of, uh, troubleshooting procedure. This is not mainly what I plan to do, but, uh, we might need to discuss this. I need to, uh, place you on hold for three to five minutes, okay? Sorry about this. Thank you. [silence]
57:00
Speaker 2
were they capitalize lynx this okay i'm sorry why are you asking okay no problem Yes. Hi. Not a big fan. I'm okay. Correct.
58:00
Speaker 1
Yeah, um, I wanna, I have to be very careful in my word here is I don't want to make any, uh, I may have to answer that in two and two faces here. Um, yes, if you if you pair it with another 62, if at least we have two 6200 and I'll explain why. Uh, you have, we're dealing with two different systems here, right? 6200 is is called the cognitive mesh and your 4200 is called the intelligent mesh. Cognitive is an improved intelligent mesh per se, right? However, if you only have one mx62,
69:00
Speaker 2
Speaker 1 Yes, absolutely. No, no, I understand. So, so let me ask you this. Does the 6200 really have to be the parent node? Okay, how about blink blink once for yes or twice for no. So, So,
69:00
Speaker 1
62 has a 6 gigahertz. If you only have one MX62, you can only use, or 6 gigahertz is only usable for you if you're close to the 6200 and in range with that 6 gigahertz. If your device, of course, it's 6 gigahertz capable. However, if, yeah, yeah, exactly. Yes. Spot on. Spot on. Yeah.
70:00
Speaker 2
Mhm. I... don't even... mean it's like, you know what, the six, what I know is 2.4 and 5. That's all I know about it. and assuming... assuming the higher the gigahertz, the lower the range because at 2.4, you can you can be much further away than the 5. Uh, so, there may be some there may be some specialty stuff, but I'm not running it, right? So, uh, you know, if if... uh, so if I can put the, um, even though I if I can hard wire [silence]
70:00
Speaker 1
Well, yeah, you just, uh, you just provided me what I was about to tell you. That's exactly the plan because having 6200 as the parent and we created a lot of variables, multiple issues after multiple issues and I think it would be best for us to go back to the original setup which everything was working and put the 62 where the 4200 was. Yes, exactly.
71:00
Speaker 2
the 42 back as a parent node and put the 62 where the bad [pound] 42 was, so I can get some signal back over there. I'm happy to do so. I don't really need all the Whiz-Bang stuff. I just need it to work. Yeah, everything except for that one node. Okay, so I've got the old parent, I can move the uh, the cable, the internet cable back to the old parent and set this up as uh,
71:00
Speaker 1
Exactly the plant. But let me ask you a question here. Uh I opened your Wi-Fi so that I won't be disconnected from the remote access. Um Is this my optimum your your modem's Wi-Fi? Are you familiar of this name? Can can I try to connect? Yeah, I I'm connected. I think I'm connected. Let's see. Let me try. I think yes, I'm connected. So, um, what I'll do here since uh the plan um, has already been agreed.
72:00
Speaker 2
Yes, I'm Adam Thompson. Yes, I think that is. OK what I have on the top, you know what? I guess it's connected.
72:00
Speaker 1
and I I we think we need to execute this all right I will reset the 62 here okay let me let me check the firmware first let me make sure we have a okay let me have a copy of it yep it's up to date so let me reset and then the original 4200 uh parent uh we'll be back on the spot being a parent so let me uh reset this one sure
73:00
Speaker 2
Yeah, we just updated it, but check it. [silence] Now, a quick question [background conversation] while you're doing that.
73:00
Speaker 1
Mm-hmm. That that is a good question. I'm I'm not going to say that the 42 has some uh widest area of coverage here because in terms of specifications, especially internal hardware, uh the 4200 I believe is uh is the best paired with with uh with
74:00
Speaker 2
placement of my, my setup here. The 6200 has the best range. Right? So, um, um, you know, is that, is that better where it has to be? And I'm not sure if it's, where's the best spot cause I can move one of the 42s downstairs. The, the one that's up on the second floor is the, is, um, the one that probably has to cover the widest range.
74:00
Speaker 1
with the same model of course and in terms of a wider coverage I believe 42 still can cover whatever a 62 can cover uh what I mean is that I wanted to check this one uh how much uh uh signal is it getting in the place to where the the bad 42 was we'll start from there and we'll move it if uh if need be so let me reset this okay sure um mm-hmm
75:00
Speaker 2
right, okay. Okay. Also, I also, I can I can hard wire that one too. In fact, I did have ethernet cable. I just checked the cable before and I think the cable may be broken somewhere. Um, so I can either run it wireless or tomorrow I can go ahead and we can set it up wirelessly and I can always go and use the cable that's existing and pull a new 100 foot cable through and then just uh pop in a new 100 or 75 foot or 100.
75:00
Speaker 1
Is that first floor? First floor. Same floor. Okay. Got it. Got it. So, yeah. Uh yes. Mm-hmm mm-hmm. Sure. We'll check that and yeah, I'm I'm ready reset now. Uh just making sure nothing's downloading something we will interrupt the internet. We're good. Okay. I hit reset here. So it will reboot and uh we'll wait for the
76:00
Speaker 2
Flip the cable and, so that's the, that's sort of the backup, but I will tell you that from the parent node two, uh, two the, um, the 6,200, maybe 25 foot line of sight. Maybe, maybe 25 foot line of sight. Yes. In theory, in theory, there should be more than enough signal for it to grab. And in in the case in case before there was, so, okay. Whatever you need to do. Not a problem. [silence]
76:00
Speaker 1
The 6200 to be solid blue that's uh indicating a uh default mode and the original parent with the serial number I think uh I have I have a uh copy of the serial number. No, the 42, the 42 original parent. We wanna plug it in, yes, we wanna plug it in, reset that because uh we'll pull we'll put it back as a parent. Yes. Yes, we need to wait for the 62 uh to be solid blue uh before we unplug it.
77:00
Speaker 2
You need the serial number from the 62 I have it. The the original parent Okay. Okay. So I'm going to but I'm I'm leaving I'm not taking the internet cable from the the other modem at this point. I'm just waiting. All right. Until that's done.
77:00
Speaker 1
Mm-hmm. Yes, even if you disconnect that wire, it wouldn't affect the remote access here. Because I'm, I'm, uh, I'm connected to the modem via Wi-Fi. So, if you need to disconnect the wire, it's totally fine. I still have access to it. Okay.
78:00
Speaker 2
So the challenge by doing this is that I'm Etherneted in through the parent right now. So, but but you're going through, we've got wireless through the modem right now. got it. Well, no, no, not yet. I mean, nothing's right now. It's the parent, the old parent flashing red and there's no Internet hooked up to it. Okay. Right now, I've got a solid blue on the parents. The 6200, I have the 6200 solid blue. Okay. So can I use the power source from the 6200 or have to move everything just now? Awesome. Okay, not a problem. All right, I'm going to move the engine that right now. And I know. OK, that's in. OK. All right, I'm going to take the 6200 away.
78:00
Speaker 1
Okay, we'll wait. Uh, did we reset this old, uh, parent earlier? No. Okay, we'll wait. Uh, I think it's gonna reboot. If it's gonna end up purple solid, then uh it means it's uh on default mode. If it's not, then uh may need to reset because uh I believe it's still on child mode. Ah, we might want to initiate a reset. Uh press and hold for 30, 30 seconds. [silence]
81:00
Speaker 2
Okay, the uh, uh, the old parent is is uh blue. Uh, I think, you know what? I- we may have. Yeah, right now it's solid red. Hold on. No, no, no, no.
81:00
Speaker 1
[silence] Uh yes please reset. Scratch that. [silence] Uh we'll make it 30 seconds please. I can count for you if you tell me if you're pressing and holding it. Yeah sure. [silence] All right. No problem. Okay. Sure. [silence]
82:00
Speaker 2
OK. parents' parents as solid red. And so you want me to reset that? So push it uh, hold it for 20 seconds on this one. OK. Well, I can either either watch the watch the clock. Yeah, I I did okay in math. So I can I can even count all the way after 30. [silence] Okay. [silence] So it's pulsing blue, right?
82:00
Speaker 1
Okay, good. We're expecting it to end up, uh, solid purple. If you can hardwire the Mac computer to the 82, uh, please do. Okay, good. Thank you. Great. great. Uh, okay, sure. Let me, uh, let me see. I'm not sure if it'd acquire the same IP address, but uh, hmm. Always routing to the Optimum Online. Let me go back to see and check the IP.
84:00
Speaker 2
No, I did, I did. I already do it. Right now it's solid purple. It's magenta. Well, because it's not what your connecting, so it's Wi-Fi connection.
84:00
Speaker 1
Mm-hmm. It's not able to acquire the wired yet. Okay, there. Yep, got it. 10.20.1.1, got it. Yeah, way faster than what we had. It was close to unusable.
85:00
Speaker 2
but there you go. Yeah, no, it did. It's working over. Now, that's a little, these pages are coming up a little bit faster.
85:00
Speaker 1
So yeah, I needed to configure the same exact SSI, and password. Let me know if it's all good. Okay. Setup node. There you go. We have the same exact Wi-Fi credentials. We're back to a 4200 parent. We'll wait until it's solid blue and then uh we'll work adding the child nodes. The other 42 uh where is the original location of that child mode 42? Is it on the upstairs? Right?
86:00
Speaker 2
All good I didn't do anything I just uh, Okay. I have two I I look I have two more 42s. And
86:00
Speaker 1
[KEEP_UNCERTAIN] Mm-hmm. So we currently have 242s on the second floor, correct? Okay. I'm not sure if they were uh reconnected automatically. We'll check them later on. So what we have now in this area close to the parent is the 62, correct? Okay. And uh this 6200 uh should be shall be relocated later on also on the first floor. Okay. Let me let me check first if I got uh
87:00
Speaker 2
The closest, well, on this floor, yes. Yes.
87:00
Speaker 1
If I have a, uh, the 242 second floor was, uh, connected automatically. Oh, unplugged. Okay. Can, can you, can you plug it in? All right. Great, great. Uh, the 42 that you have right now, unplugged close to the parent, can you plug it in? Uh, this is a Firey. I'm not really a Mac user. Can you, can you tell me how to open a private window, please? [silence]
88:00
Speaker 2
[silence] One of the 42s for the second floor is down here with me unplugged. Ah, look at that. I've got amazing. I've got TV on the other side of the house and now on the other side of the house now that we put this back in. Uh, yeah.
88:00
Speaker 1
Like incognito? Yeah, yeah. Okay, thank you. Because it seems that it's not allowing me to access the system information using a regular browser. Okay. Yep. We'll see. Great, great. I was able to pick up right away. [silence]
89:00
Speaker 2
Yes, if you go up to an incognito browser, right? So the 42 is plugged in and it's within one about one and a half feet of the parent and it's solid blue. Oh, no, it's pulsing. Okay. So as soon as we put that 42 back on, the TVs, both of them now that were off are now both back on. Yeah.
89:00
Speaker 1
Yeah. I would assume that since we use the same same Wi-Fi name and password. We can actually change that. Uh, uh which Eastern right? Yep. There you go. Uh, let's hit apply. The 42, is it still linking blue or orange? Or sorry, red or? Solid blue.
90:00
Speaker 2
That makes me hopeful that all my cameras and stuff with back up too. But, if, but if it isn't it, yeah, I mean, if it is, it is, if it isn't. it isn't. And that time zone is kind of strange. That time zone is specific even though I'm Eastern right now. Uh, Eastern is here, right here.
90:00
Speaker 1
151 now. Okay. I think you was a added successfully. Uh, so we have one then here, close to the parent node. And then, yes. Yes, definitely. Sure. Uh, we have that one 42 here that we're waiting to be online. And then the other 42 is on the second floor, which we hope that uh, uh, acquire uh, settings right away. We're online. Uh, yes, please. How many 42s do we have, by the way? Sorry, I'm back. As a child load, correct?
91:00
Speaker 2
Yeah. Okay. Well, it just dropped off to red, but it's probably going to require a blue. It always says that. It goes solid blue, then red, and then it goes back to solid blue. So, I'm just waiting for it to go back to solid blue. Okay, so the 142 now it's solid blue again. That probably can be moved back into place. All right, hold on. And you want me to bring the other 42 in? We have three 42s. Oh, two 42s. [silence]
91:00
Speaker 1
Yeah, uh let me get this real quick. 342's in total. 1 right now is being the parent and then two child nodes, 42, okay. So you're, you're relocating 142 now to the designated spot, which is going to be the second floor, correct? All right, good, so let me know. Uh yeah. No, please check it on the second floor. If it acquired a signal, you don't need to bring it down. If it's solid blue, no need. Sure.
92:00
Speaker 2
Yes sir, I'll get that in a second. Do you want me you want me to bring the other one. How do I switch it off? I mean it looks like it's quiet, but I can bring it down anyway. Got it. Hold on one second.
92:00
Speaker 1
Mmm, okay. Uh, we might need to uh bring it close to the parent. Okay. So we'll wait for it uh to uh have a stable light. Okay. If it stays on red, we need to reset it.
93:00
Speaker 2
Okay, this one was flashing red. I did. I already brought it down.
93:00
Speaker 1
Remember add, but I believe it would reconnect. We'll see.
94:00
Speaker 2
online devices 30. right now it's flashing, red.
94:00
Speaker 1
Okay. [ silence ] Sure. [ silence ] Yeah, it should stay on solid blue for a while before we put it back to its original location.
95:00
Speaker 2
Okay, now it's blue. So, it's a solid blue right now. I'm just waiting to see if it goes red and then back to blue. There it goes. Leg. And it's solid blue. Okay. It's not changing it's still solid blue. Okay. [silence] Solid blue. We have the old node and the 6200. Go get some. What did you say, about 62? I didn't hear what you said. Speak up. All right, hold on.
95:00
Speaker 1
Okay, very good. Just so, uh, we're still in line with the original plan. Uh, remember that, again, this MX6200 will be deployed as a child node in the original location to the defective 42. Right? This is the original location of the defective 42. Got it. Thank you. Okay. I'm just gonna wait until it, uh, they're all online and then, uh, we'll check the signal later on.
98:00
Speaker 2
Okay. It's plugged in. It's within about a foot and a half of the parent. Exactly. That's exactly that's exactly. Okay. Now, one question while this is acquiring. Um, one of the things that I need to [silence]
98:00
Speaker 1
Uh, wow. Um, thank you for bringing that up. And, uh, just to answer you as quickly as honestly, no. It's no longer possible because Linksys is, is, uh, transitioning to a, uh, a local network purely local network only. So, the Linksys smart wifi will be, uh, disabled. It is already disabled, as far as I'm concerned. So, you may not be able to remotely access your Linksys app from here on. It's a bad news for, basically. Yeah,
99:00
Speaker 2
be able to do is to be able to reboot the system remotely. Now, is that possible? [silence] So, that's not good. Cause yeah, I'm in California for six months a year. Well, you know what? Maybe what
99:00
Speaker 1
no that's why we're looking for the ID yes for the purpose of uh yeah I I think that would be uh That would work. basically for for an alternative Solid blue is good. It means that it's ready to be added as a child node, so let me initiate that. We'll do it on the user interface here. Uh add wireless child node, just one click, it should be responding in no time. Sir. Mhm. Interesting. Solid blue is a default state. Still solid blue after I
100:00
Speaker 2
[silence] I will tell you that when I I took this out of the box and I plugged it in I couldn't this just stayed blue. And until I did a full reboot was I able to get anything different out of the light. It's So. Yeah if if if it was supposed to change a light or do anything it's not. It's still still solid blue. Let's see.
101:00
Speaker 1
initiated the, the adding. Okay, let me try it again. Can you check the parent? It should, it should also initiated a change in light. From solid blue should be blinking. That was the parent, right?
102:00
Speaker 2
[silence] deals with flash and white. Now it's now it's green or bluish. Now it's blue. Solid blue. That's apparently the uh, uh, the 6200 still solid blue.
102:00
Speaker 1
Wow, it's not responding. Uh, do we have an ethernet uh cable? An extra one? We wanted to connect uh one end from 62, another end to the 42. We'll try to add wired. Thank you. uh internet on the 62. Yeah. Yeah.
103:00
Speaker 2
Yeah. Yeah. Yeah, hold on. So, uh, when we not when I first uh started this uh, I'll go to the I'm going to the ethernet, not to the internet on this one, see. Um, well,
103:00
Speaker 1
Internet port on the 62. We'll try that first. Yes. Yes. Ethernet on the 42. We don't want to unplug the the 42 from the modem. Potentially the case. Uh we we consider that if it's still not gonna respond later on, we might want to work on the firmware.
104:00
Speaker 2
from the 62, not the Ethernet cable, not the, not, not the Ethernet port. Internet. Internet port on the 62 to the, uh, Ethernet port on the 42. Right. Okay. So, I'm wondering, when I couldn't get this thing to respond earlier, whether this isn't a bad piece of equipment. [silence] By the way, it's, uh, it's, uh, it's hardwired in.
104:00
Speaker 1
okay good solid blue right okay let me initiate the ad wireDid you mean to say wired? Okay noted no change solid blue Let me try the ad wireless Or ad wireless Transcription by Castmagic
105:00
Speaker 2
Yes. So far, no change in state. No change. Could I change the going from the internet to the Ethernet on the, [silence] And so the other two, [silence] Only two are wired. OK, so we're getting up in the air better. [silence] The download for surely goes over the Ethernet. [silence] [silence] OK. Some people say you're the. [silence] Okay. so, you want me to take the, you want me to take the, the cable out? got it. Okay. and so far solid blue. Okay. now it's now it's no, it just, it just flipped it over to the pulsing white.
105:00
Speaker 1
Okay, let's see here. We'll u we'll wait for a minute. Making sure it's not going to switch before we relocate that. Again, that should be relocated in the same area. I I mean, same floor. So it acquires an IP right here. Firmware is good. I think we're we're good. Please relocate that node. Yes, yes, that is a wireless child mode from here.
108:00
Speaker 2
[silence] Okay, it's now solid white. [silence] [silence] Okay. But it's going to be relocated as a wireless node now. [silence] All right, hold on. [silence]
108:00
Speaker 1
Um, roughly it was 25 feet, if I remember correctly Is it in line of sight? [silence]
109:00
Speaker 2
Okay, that's relocated. Yes, that's correct. Uh, there is there are it's an open like if there's a foyer with uh a wall and an open doorway.
109:00
Speaker 1
all right. Hmm. Takes longer than usual here. Uh, we'll see. like the other two child notes in the second floor? Hmm. We're talking about the history, right? The previous 42 on this location. Okay.
111:00
Speaker 2
no, the the the one that was determined to be bad was doing this pulsing blue and it never acquired anything. correct. that's correct. so so you If this is the same thing, then I'm going to change locations.
112:00
Speaker 1
Mhm, but uh, but let me ask you a quick question. Let me backtrack to the the original 4200 child node in this location. Was it working on this location prior to it pulsing blue? Was this a working location since then? Mhm. I, I see. I think it's not going to reconnect for that long of, of waiting to, to, to reconnect. Uh, we might want to find a different location, maybe a bit closer. Yeah. Or a bit bit open, you know?
113:00
Speaker 2
yeah yeah but what I did is I ended up hard wiring it and then it then it went to this pulsing blue at some point like seven months ago and uh then it seemed like it it worked again and then it didn't work again and then so it was very intermittent and yeah and this thing's still pulsing blue here no no closer let's see You know what I'm going to do is I'm going to take a shot at actually moving it further away, but this is in a kitchen area and I wonder if there's something. Oh, wait a second. I went solid blue. Oh, now it's pulsing again. No, it's not. Okay, I'm going to take a shot at something because it's there. There is some kitchen equipment.
113:00
Speaker 1
Mm hmm. Yeah, it could be. [silence] Yeah, we'll see if that might help. Maybe this is because of the interference of the other equipment you know, deflecting signal. Mm hmm.
115:00
Speaker 2
nearby. And I'm wondering if there's some interference. All of a sudden. All right. I'm going to relocate this tone. But I'm actually going to relocate it a little further away, but away from this equipment.
115:00
Speaker 1
Okay. So this is a new new location now for the 62. Okay.
118:00
Speaker 2
Okay. No. No pulsing blue, but let's see. It's saying Wi-Fi not connected. Why would it say that? Why would it say that? Why not connect it?
119:00
Speaker 1
Yeah, it's trying to, but, uh, cannot establish a signal. [silence] Yeah, it's trying to but cannot establish a signal.
120:00
Speaker 2
All right. Now I've got a blue on that parent node. I'm still pulsing blue here up. Now I've got a red flashing. Red flashing means that it can't acquire any signal. Okay. uh right over here. So what I can do is if I hardwire this node... Let me see... But what's weird now, now that I brought this over by the, the TV, now... Oh! It's white. Solid white. Yeah, but- just- but the TV is now not plane. Oh, there we go. But on- on this, what I can do is from that node, in theory, because it's so close to the uh TV box, I can maybe run this uh this white cable and connect it to the TV box, so I should have uh no wireless, basically. See? All right, so we have one more, one more nodes. So, if I'm gonna wire this, I go to the-
120:00
Speaker 1
Yes, sir, sorry. [silence] Uh, we're talking about the 62 already established and online mode, right? Okay. Wire it to uh, uh Ethernet. This is a cable box, right?
123:00
Speaker 2
The sorry it ran over a connection or internet connection down the back of the box.
123:00
Speaker 1
517. You have the quick. Thank you so much. Yeah. This is a TV on the first floor, right? Okay.
124:00
Speaker 2
Okay. So now in theory. I should have better connection to the TV, cuz now I'm etherneted right there. Okay. Yes it is. And I'm going to go up first I'm going to check the, um, connection to the other nodes to make sure I'm still blue. And I am at the furthest points. I'm going to go up and under the third floor and grab that last node. And see what what that's doing up here. And that one's red. So I'm going to take this down to the first floor. Right, a quiet bird work. All right, okay. Let's go this side of the house. That's good.
124:00
Speaker 1
Okay. Yes indeed. Are we dealing with a third floor node? Sorry.
126:00
Speaker 2
Okay. That one's good. So the two nodes that are currently on the second floor are both the two 400s are both blue. Solid blue. So that is a big improvement. Now I'm gonna I'm plugging in, just plugged in the the uh old the old node. Yes. Uh, okay so that that old node is pulsing red currently. OK, that one's now green. So that's solid green. I mean, now it's pulsing red, but I'm sure I'll go back to green. OK, I think we're back at solid green. I'll just wait for, Thanks for watching
126:00
Speaker 1
Mhm. Sure. [silence] Are you on the parent? You mean? Oh, the WHW. I don't think it needs to uh needs any intervention. It's online. Uh yes, please. And while you're doing that, mine if I use the restroom for a couple minutes. [silence]
130:00
Speaker 2
second and for goggles the one that was not working that was deemed to have a hardware issue I'm going to plug that in next to the parent node okay I'm going to take this away and I'll put that on third floor and now for goggles I'm going to go ahead and plug this in was there anything that needed to be done on that that uh old node I mean it's green no on the uh on the the the the the eldest node on here okay I'm going to go plug that in while this one is rebooting
130:00
Speaker 1
[silence] Hello, sir, thank you for patiently waiting. uh, which one, the original defective node, supposedly? Ha Ha! where is it situated? Close to the parent? Okay, okay, that's pretty interesting, I think it was able to acquire a signal, but, um, I'm not sure if it's going to, uh, get online if you relocate it to some other location. or, to a specific spot. Sure, I'll wait, uh, and see.
134:00
Speaker 2
[silence] Well, we've got solid blue on it. Yes. Yep. [silence] Yes. [silence] Well, you know what? I'll try it. [silence] I'm going to bring the following with me and see. [silence] Just making sure that got [silence] It's still white in the living room. [silence] I don't care. I know. Let's see. the saves this way for right now okay [silence] We'll see. [silence] and now it's missing red. [silence] Which is different than what it was doing before which was missing blue. Now it's absent. Yeah, from the second. Oh! It's solid blue. Yeah. Yeah, and it went to solid red now. We went to solid blue, then we went to solid red. Let's see if it goes back to blue. Yeah. Um, there it is. Now it's blue.
135:00
Speaker 1
Maybe I'd like that, uh, it was able to acquire a good signal from that location. Um, we cannot really, uh, sustain evidently if it's, if it's going to be reliable from here because this is a new location. Maybe it's going to be reliable from here, but, uh, it, it takes, uh, it takes an observation for us to see and conclude. Mhm. Is it a question? Sorry. Um, since. Yeah, but it's off. You want me to turn it on? You have to, uh. [silence]
139:00
Speaker 2
Yeah. Yeah, no, you know, right now it's, uh. Okay. So what I'd like to do now, last thing is just, uh, uh, now, two things. One, my guest network is still the same? Or I have to change something? Okay. Uh. Yes. Is my guest network still the same, or do I have to make some changes? No, I shouldn't because it's still, it develops setup 130 or something, whatever it was.
139:00
Speaker 1
Delegated password here. Hmm. Are you in front of the computer? I turned it on. Okay.
140:00
Speaker 2
Oh the game? Oh yeah, no, the guessed network I absolutely must must turn on. Oh, uh, not yet, but I'm just, I'm just doing a speed test up up here to see if I'm actually broadcasting anything. Um, I don't know that I am. I have to restart the speed test on my phone to see if it if it now it's very very if it does.
140:00
Speaker 1
Guy Watson: Yeah, I turned it on and the default guest Wi-Fi showed up and there was a default password here. I just want you to check before we hit apply or OK. Amy Wilson: Checking the performance. Meaning their speed? Is that what you mean? Speed, like the bandwidth.
141:00
Speaker 2
is test one more time and yeah the guest network must be turned on because I and that's what I give the guests here now is there a way to check the performance of each one of the nodes yeah let me just see let me see what am i connected to it's called mesh 2
141:00
Speaker 1
Yeah, that is uh checking it individually. It is actually tasky as uh because we need to make sure if if we're connected to the closest node if we're using five gigahertz network uh you know if we really wanna accurately check it. [silence] Hmm.
142:00
Speaker 2
Yeah. Yeah, because these are... so... so, yeah, well right now the, right now the, I'll re-reboot, but, but right now while I have connection, the speeds are very ... well, very slow. Um, at 300 on the last one, I have 50 on this one. Now that it's set up again, so let's see. Using my phone which just Okay. I am going to because I have to change the location of the plug. I am going to unplug the current node here and plug it back in, so I have no choice. Hold on one second. And then All right, um, I'm going to lose connection. No, I don't think so. All right, so I am Okay. plug back in. I have to wait for it to reacquire. Let me run a. Okay. Speed test here. Okay, let's see. Oh, that's because it's requiring. Okay. Let's try. How? Olive red. Hopefully it'll go to solid blue. Come on. Okay. Think I haven't out. No. Why is it pulse blue? The uh parent node is now pulse blue like it's in setup mode. [silence] now went back to solid red. Hopefully it's just going through its sequence. Cause I unplugged it so I could plug it. I was using a electric socket. So now I unplugged it, plugged it back in and changed the socket. Let's see. Okay, let's try it. Let's try it now.
142:00
Speaker 1
where are you testing parent node, okay, phone, right, iPhone, all right, we want to make sure we're connected to the parent node and 5 gigahertz, can you check your app, [silence] um, where are you testing parent node, okay, phone, right, iPhone, all right, we want to make sure we're connected to the parent node on 5 gigahertz, can you check your app,
149:00
Speaker 2
Wirelessly, right next to it, I dropped from a... from a gig down to... 400. And I'm literally 8 inches from it. And before I was at 900, so let me just give it a second. Yes. Yes. So you're talking about the links have
149:00
Speaker 1
Yes. Yeah. I'm, sorry. We don't We don't have information about that.
150:00
Speaker 2
this is app okay loading the setup experience it's connected just make sure i can use the same Wi-Fi settings and login now it's linking to my account is that correct it's linking to my account [silence]
150:00
Speaker 1
Is it, what is it asking you? Email and password or just admin password? [silence] Yeah? Is there a way to skip or [silence] network is already configured? Just to let you know by the way, I was disconnected from the session so you will have full control of your computer.
151:00
Speaker 2
creating login access, but it's not asking me for anything. Your account is linked. I'm figuring your network that I don't want to configure network. Or I do. No, you know what? Yeah. Okay. Let me just, let me just check here. Um, Okay. All right. So, yeah, I I mean my my speed greatly diminished.
151:00
Speaker 1
yeah, I think I have saved it earlier. Could you please check if uh the password because the password is auto populated. Um, as far as I can remember, it was Apple3. I'm not sure if that that's what you wanted. Yeah, I think I remember that. Uh, I enabled and saved it. Uh, yeah, that's the one. Uh, please double check if uh if it, it was saved because I turned it on and then whatever is auto populated, it hit O, I hit okay and uh sure,
152:00
Speaker 2
but let's check elsewhere um and I have to set up the uh the um um gas network. okay yeah these yeah apple trees uh apple trees 1859. and is that is that the same okay. I'm I'm going to try to go on the guest network.
152:00
Speaker 1
Mm hmm. Yeah, quite quite interesting, because again, we just put back the original parent node, didn't do any settings. Yeah, I'm not sure this settings that needs to be disabled might help, okay? It not a 100% solution, but if you can go back to the user interface, I want to bring you to this particular options, we can disable because they're not needed anyway. So they might interfere as well with the speed or whatnot.
153:00
Speaker 2
well it uh without even putting in the password it's now all my cameras are going offline oh maybe you know what it's just showing up because I disconnected before but but my speeds are very slow. I now I have connection but speeds are much slower than they were let's see all right so which uh wi-fi settings
153:00
Speaker 1
Um, no, we need to get into connectivity. And then I believe it's, uh, internet settings. Uh, maybe you can refresh and re-login, sometimes it does that. Uh, recovery key? Oh, yeah, what I have here is a 62, it may not work. Exactly. Yeah, the recovery key of the old parent, and then create your own, uh, personalized, uh, router admin password.
154:00
Speaker 2
Okay. Unexpected error. Well, hold on, is telling me, unexpected error, why unexpected error? Because, uh, 10. 20, 1, right? 10. 21.1. Right, now it's asking me for the recovery key. Okay, let's see. Um, okay, I just put in 10.20.1.1. So now it's got the recovery key. Uh-oh.
154:00
Speaker 1
I'm- I'm sorry. Oh, wireless channels you mean? Yeah, you can actually play with, you can play around with that. But I would, uh, I would recommend for you to use the channel finder. That's a feature on the app, which usually optimizes channel automatically. And it, uh, it usually happens in the whole network, you know, not only in the parent. But it will also initate, uh, change channel on the child nodes.
155:00
Speaker 2
At one time we set up a whole like bunch of channels and did a bunch of stuff. Three, one, one, two, three, one, I could've sworn we'd set up like some, like channels. If I remember, I don't know. Maybe I don't know, so I just, uh, I just set my, uh, password, okay?
155:00
Speaker 1
yeah on connectivity go to internet settings and then uh internet connection or type of internet connection hit edit after hitting edit um yeah oh sorry we need to go to IPv6 my bad I need to switch to IPv6 yeah and then hit edit uh do we have the uh characters
156:00
Speaker 2
OK, so I'm in connectivity. OK. OK. There's automatic configuration. OK. That's not going to IPv6, OK.
156:00
Speaker 1
Okay, um it means that IPv6 is available coming from Optimum. Uh this is not usable as as of the moment because again majority of your devices of our devices uses IPv4. So we'll disable it from here and then the 6RD tunnel we'll put it in automatic and uh just simply hit apply. Uh yes, that's done. Um for now, I would not recommend it at least. We'll we'll let the network sit for uh for 24 hours and then if you still have experience with uh slow speed. [silence]
157:00
Speaker 2
Yes. Okay. That's done. Okay. And was there something about the channels that needed to be cleared.
157:00
Speaker 1
example, in particular areas close to the child node, I would recommend for you to run the channel finder on the application. But for now, since they're initiating channel change automatically, I wouldn't recommend running it now. On the app, usually on the wireless, and I believe on wireless advanced settings, yeah, Wi-Fi settings and uh, and you see advanced option from there. Yeah. Hmm. Um, no, okay. No Wi-Fi settings or sorry, no wireless channel finder from there. How about
158:00
Speaker 2
Okay. And where's the channel binder? So, Wi-Fi settings, Advanced, client steering, node steering, IPTV configuration. And then there's Wi-Fi protected, Mac filtering. [Silence]
158:00
Speaker 1
You got the three bars icon and then go to advanced, if there's an advanced option. Mm-mm. Yeah. It's usually under Wi-Fi settings. Then the Advanced Wi-Fi Settings and then channel finder. That's where uh it is usually located.
159:00
Speaker 2
So I came out of Wi-Fi settings. I'm just in uh, there's no advance, just the Wi-Fi settings. Let me see if I'm missing it here. There's wireless. I'll show more. 5 gigahertz. Uh yeah, it's only client steering, node steering or IP TV configuration. And the IP TV configuration is off. But those the only options.
159:00
Speaker 1
[silence] Can we can we go back to the options again? Tap on the [silence] oh my goodness. Sorry. I I was actually my instruction was on the on the app. My bad. Maybe I wasn't listening carefully. It should be on the app. Not channel finder is not available at all on the user interface on the computer. Sorry. We can change channel on the computer, but it needs to be done manually.
160:00
Speaker 2
Where's this three? I'm on the computer, am I supposed to be on the phone? I'm on the phone. Okay. Because before, I stopped it from from doing anything, because I didn't want to reconfigure anything. [silence]
160:00
Speaker 1
mmm interesting uh this is maybe because uh should be getting router settings Mm hmm [silence]
161:00
Speaker 2
Okay, was trying to figure setup again. It's like if I go into this this linksys app, it's trying to setup everything up again. [silence] Getting router setting. Okay, now it shows it it shows for nodes. Um, there's node one and then there's but I have one, two. I have 5 nodes. It's showing 4. node 1 network device. Yes, network is is on temperature controls. Internet's slow. Last [silence] slide connection. I wonder why it only shows uh, I'm [silence] go around and see which whoops, which node is not showing. Now the 6200 is white. I don't know if I I need to really be able to link these. Okay. There's one that has looks like almost no no bars. Oh 4 1 5 7. okay that's the one that's up here it may be still trying to acquire that's blue at least at this point where I have internet in the house and I've got TV in the house uh but now is uh I think I thought I had TV in the house now I'm not sure that there's a problem tuning in issue ... works, I'm gonna, I'm gonna, it's asking me for a network.
161:00
Speaker 1
He he it's good. I think we're uh getting it to the end of this, making sure uh they're all online. [silence]
165:00
Speaker 2
[KEEP_UNCERTAIN] Okay, I think it's connected now. Okay, I think it's connected now. I'm 100% sure but I think so. I hope so because I'm sure you're tired and I'm tired. Okay, let's see. Let's see. If I have to go through and re-establish. Nope. I have a node that's been here for a long time. Um, the, uh, what is the speed here? speed's been running at between 200 and 300 for better part of two years. It's a little slower, but it's on 80 or something, so it's it's slower, but now my tv, for whatever reason, which is Tencety modem, does not have connection. Um, I I'm I'm at a loss here. and it's it's showing uh,
165:00
Speaker 1
Mm-hmm. Which - which node are we inspecting again? [silence]
167:00
Speaker 2
[KEEP_UNCERTAIN] [silence] showing it looks like it has connection. Let's see, select forget to forget. This is for whatever reason, now I'm five feet away or 10 feet away from the node itself. It went from it went from one gig to 180 and it's 15 to maximum 20 feet away from the parent node. So I lost I lost 800 giga.
167:00
Speaker 1
This is using your phone, right? Okay. Yeah. Is this an iPhone or Android?
168:00
Speaker 2
bytes in 2 some odd feet. This is using my phone. So it's not always the most. No, it's an iPhone. And and while I mean, it's like, ten feet from the node, I went from 180 to 17 and I'm now 25 feet from the parent node. And that is on the iPhone. And I would say, gee, it's not an it's inaccurate. But now the TV internet connection it's almost like it has no it doesn't have internet. And I mean it's it's I don't know. Maybe I have to remove the internet and re-establish the uh reestablish the.
168:00
Speaker 1
On the TV, yeah, yeah, there could be potential troubleshooting workaround. But what I was trying to verify earlier, when we, when you've been trying to check the speed across the network is that we need to make sure that our phone is connected to the node that we're testing. And we need to make sure it's also running 5 gigahertz network for us to be able to get a potential speed from off of that particular node. Which right now, we are in the parent. Interesting. The TV is not detecting it.
169:00
Speaker 2
I don't know what to do. Well right now it the TBC's the signal strength is almost non-existent. Uh no it's not. Uh I don't know if I could get rid of this. Um... All right, I'm gonna try to get to the to 2.4.
169:00
Speaker 1
[silence] Is this on the TV? How far is the TV again from the parent? Okay, and we're not detecting the main network and the guest access, you mean?
171:00
Speaker 2
OK, this is just some bizarre stuff. So I put back the, I put back the original node and I've got almost no connection. Yeah, I can't connect to the to the guest network. I mean, this is, this is very, very bizarre. Yes. From the parent, line of sight 25 feet. But I've never.
171:00
Speaker 1
Like, zero signal strength, not even one bar? Did you did you do have your phone here on this location on the TV? [silence]
172:00
Speaker 2
Yes, it's, I mean, it's detecting it. Uh, but it it's it's the signal strength is is not even there. One little tiny bar, but it's not even enough to play. You know, what I'm gonna try to do is I'm gonna, try to um, I didn't have it. I'm going to reboot the uh, the box itself. I do have my phone, but every time I try to go into the Linksys, it wants to try to reconfig the whole. Let's see. I just don't know why I've lost so much um speed almost.
172:00
Speaker 1
Yeah, this is something that... Sorry, go ahead. Is this a different TV that we're talking about now from the 25ft TV that we talked about earlier? [silence] Okay.
173:00
Speaker 2
I've got a, I've got the parent node, then I've got, um the child node and the Zahlen, um at the child node, which it used to be at 300 and 400. Now it's 180, but the TV is 10 ft away from that child node. Okay. So, um, I'm flabbergasted as to what happened to the speed. Wi-Fi Wi-Fi is not connected. Now, now why the why is not connected to the TV? It's okay. No.
173:00
Speaker 1
same TV, not detecting anything. Did you bring your phone here on the location of this TV? Can you check if the phone can detect a signal? Is just the phone right?
174:00
Speaker 2
same one. Yes. phone has a signal I can do a speed test. Okay. Speed test 170, which is better than it was before. Wow, the upload's weird. The upload is at, yes, the upload is at 2. so the download is 169.
174:00
Speaker 1
interested yeah yeah I'm not expecting this, either, but I don't think it has something to do with the 6200. It could be it could be, you know, but uh sure, sure. Definitely would love to try that. I don't believe it, but yeah, one thing to try
175:00
Speaker 2
And the upload is at 2. And it started to try to acquire and and the TV um, so I'm going to let the this was not like this before I brought the 6200 in. I'm wondering if this 6200 is poisoning the network. Easy enough to try it. I just unplugged the 6200 and see if this changes. Yeah, because this. I don't, I I can't explain. I cannot explain this. [silence]
175:00
Speaker 1
Yeah. Yeah, I think I keep on repeating myself that we need to make sure that the phone should be connected to the closest node you have. Um if we're expecting that if we transition from node to node, the phone usually transitions, no. It usually attaches to the node which was previously connected to. So it's not a good way to transition from node to node. [silence]
176:00
Speaker 2
six inches of the child node that is about 15 feet from the parent almost line of sight and with this I go wirelessly I go yeah so pathetic speeds 172 this was it's about half the speed of what I had before about half [silence]
176:00
Speaker 1
[silence] on the app. You can check it on the app or whenever you transition, you turn off the Wi-Fi and turn it back on, allow it to reconnect. That that's just one way to manually uh connect it. Um uh we just don't use the app instead. Yes, and turn it back on, allow it to reconnect and then that's where you can run the speed test. Mm-hmm. [silence]
177:00
Speaker 2
how would I how would I change that got it okay one well that the the app is trying to reconfigure everything I don't understand why but so I'm gonna I just turned off the Wi-Fi okay 140 this is this is less than of what I was getting before
177:00
Speaker 1
[silence] Yeah. Uh how about this? Uh remember earlier, uh I was about, I was connected to the Optimum, which is the modem. Can you try to connect to that and run your speed? We'll just check what's up with the modem. Yeah, uh that's one good way to check the Wi-Fi from there. I think I was able to connect earlier when I use the the the Mac computer. Yeah, wireless, same thing.
178:00
Speaker 2
Before I did this with the 6200. Now, if I go. Now it's the optimum. Okay. I'm on yeah. Okay, on the optimum. But and this is wireless. And I am. Okay, I am less than I'm about a foot from the moon. It's at 662.
178:00
Speaker 1
mm hmm. 662 from Wi-Fi. Okay, uh, this is the same iPhone. Uh, are we using a, uh, speed test, uh, by Oklahoma app? Mm-hmm. [silence]
179:00
Speaker 2
Two. And now it's one thousand fifty six down, up I mean. So. Yeah, from, from a, a gig network, uh, a foot, less than a foot from the parent node, when I was getting 900 before, now I have 662 and the upload is over a gig. Let's try it again. Okay, now, uh, yeah, now, now, okay, now I've got a little bit over a gig uh, here, which is fine. That's, uh, that's wireless on the, my optimum. Wow, these speeds are, okay. So that's, that's wireless on my optimum. So the speed coming out is fast on my optimum. Now if I go to, If I go up to Orchard Hill mesh 2, which is what I have for this, you know, through the Velo, you go to speed test. [silence] wow. 369. So, through the, uh, I'll run it again, but through the, uh, through the modem, I had a bit over a gig wireless through the Velo
179:00
Speaker 1
may, may I know what uh speed Speed Test uh platform are you using? is that an app or is it a website? speedtest.net So this is the maximum I believe uh from the parent node 644 No, no, no. Uh while we're talking I never heard 644 from the parent when when you keep on mentioning speed earlier Huh.
181:00
Speaker 2
69. sure. I'll run that again. speedtest.net. Now I, yeah, I ran it again and it's 6.644. Still that's a lot of diminishment. One, a foot away. Okay. Well, I had, I had 900 and change before. So, correct. Yeah. So I am going to go ahead and I guess I'm just. I mean, I don't know what else to do here, because these are the, once again, it's broadcasting here, 15 ft. almost wide line of sight and I go from 644 to 123 to 45, 15 ft. away and yeah, 15 ft. and an almost line of wide sight. Turn off my network. Let it re acquire, at the putting. I don't have enough signal 10 ft. from there. I don't have enough signal to run a TV. Okay. Arthrotil 92.
181:00
Speaker 2
came up a little bit to, to 16. But so TV is, I, I don't even, I'm in between two nodes. And I don't have enough signal at the TV. What, what the hell? Okay. I'm, I'm flabbergasted. I don't even know. Thank you. Just
183:00
Speaker 1
I find it really interesting. Why is that? And, uh, I'm not sure if you can answer this question. With that specific TV that we're having problem right now, that's located in the first floor. When it was running for second floor? Okay. What when it was running for two years, if you can answer this question, was it connected to a child node or connecting to the parent downstairs? Ten feet away, close to it, right? But you mean, is this a TV that you mentioned earlier cannot
185:00
Speaker 2
Now I don't have enough signal to drive a TV. It's the same TV that's been playing here for over two years. [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] Well, to the best of my knowledge, it was connected to the child node because the child node is connected T away. Yeah. [ silence ]
185:00
Speaker 1
Mm hmm. Mm hmm. Mm hmm. if this TV that we're talking about that cannot cannot get connected right now, and it has a child node right next to it 10 feet, it might need a reboot. Like a complete power off and power on. [silence]
186:00
Speaker 2
No, that, well, uh, well, I had both TVs were offline. And then I moved the 6200 right next to the TV downstairs. This is the TV upstairs. And, uh, I, it, I've been watching this reliably for two years. Let's try, yeah, I mean, I've done that with the, uh, with the box. Let me see. Okay. That was dead. Oh, dead. Okay. You can shut shut it down. But but we're talking about pulling it, pulling the use of the electric from the wall here. Let's see. So, I've, I've, I've powered it down completely. Let's see what happens. We will see, this is this would be a complete power down.
186:00
Speaker 1
Yeah, the, totally agree that uh this is something to do that you know we're not really expecting this. And I think they're all online, it's just that uh the signal's pretty erratic and in different areas of the house, especially where the TV is located. And uh having a node 10 feet to it, I I don't expect the TV will not detect anything. I think we also brought the phone here, it was able to connect, If I
190:00
Speaker 2
Is it just something I'm going to have to rush along? And then I'm, it's just, but it's not that the network is at this point where the network and whatnot is not usable.
190:00
Speaker 1
I'm talking to the same TV here. [silence] [silence]
191:00
Speaker 2
uh , yeah , I'm , well , let's see . uh . this is... I see if I try one other thing , see if I can , do a full reboot , but I'm , I don't have a lot of hope because I saw a thing flash, no internet . we'll see . Yeah, it's it's
191:00
Speaker 1
Yeah, maybe resetting the network settings on the TV, I'm not sure, uh, would help.
193:00
Speaker 2
it's like, I the signal's so weak that I I put the password in, just trying something. I don't know what. I mean, it's showing like it has signal. I don't know. I'm I'm going to have to play with this and see if I can't take out the network settings completely. Oh yeah, another button. manual, let's see, I'm at a loss.
193:00
Speaker 1
I, I understand. Yeah, I, I appreciate your time as well. Thank you for being very, very uh patient all throughout the call. And uh, yeah, I would love to, I would love to uh go through this again some other time. And uh, yeah.
194:00
Speaker 2
loss all right I mean this is not going to get any better but uh I i am curious as to why that's why the speed is diminished so badly here but uh I think three hours three hours is enough I appreciate your time at least they've got it somewhat of a nervous work I mean I I just how can that how can I diminish I mean I can you know what I can do is uh I have one idea I'm going to - re the reboot the modem reboot the entire Hello, let it reacquire right from scratch.
194:00