Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
you know what, I have a LinkSys router that's pretty old. and I've gotten a message that my security connection is weak, weak security and it says configure the router to use WPA3 security type. and I don't know how to do that. and I don't even know if it's possible with the current LinkSys that I have.
05:00
Speaker 2
Thank you for calling Nexus. This is May, how can I help you? [silence] Regarding that by the way, we advise our customers to use only WPA2 Personal, which is available to all our routers. Having it onto WPA3, some of your older devices will not be able to connect.
05:00
Speaker 1
Right. All right. It says WPA2, in parentheses, it says A-E-S. What does that mean? [silence] So, how do I - yeah, how do I even find that? because this is just on my iPad that's telling me this, but how do I choose that? Like, how do I do that for the router? Can I give you the model number? Just to make sure it's even possible? Um, EA7500.
06:00
Speaker 2
Highest Security indeed. However, the WPA2 personal is still secured one, which all of the devices can able to pair to the Wi-Fi using that security mode. Okay. Yeah. if you have option there WPA2 personal only, then select that one. WPA2 personal. Without the P.S. Okay. Yeah, sure. what's the model number? Okay, got it. Uh, that device, ma'am, is already part of
06:00
Speaker 1
all right, so it says, uh, uh, uh, access is denied, sorry to interrupt. in order to stream movies and TV shows from your phone, tablet or computer to your TV, you must have your Chromecast connected to the same Wi-Fi network as your Google account, try using a different type of sign-in if you continue to see this message, switch to Google TV.
07:00
Speaker 2
And of support routers way back last year around august so regarding the technical support for that it's no longer um eligible um regarding this router as well by default it's uh security mode is already secured which is WPA2 personal only and if you'd want to double check that uh that settings in your router you need to log in it's just that if you forgot your router password then the router needs to be a reset and reconfigure just for you to log in we have our website support.linkstream.com we have ai there which you can ask questions about this router how to log in it will walk you through [silence]
07:00
Speaker 1
So, if I go to, like the, support home is that where I'd go? To log in? Is it the lower? Oh, a link? Is that what you're talking about? So, then so then if I type in how to check to see if my router is WPA 2 personal? Hmm.
08:00
Speaker 2
Yeah, support and then on the lower right side, we have AI there, which you can ask any questions and then in your case, just type in your model number and then you can ask how to check Yes, it links to Spotify. It will help you to... Mhm. Yeah, it will then lay out a plant, or, or, troubleshooting. It will give you an instruction on how you can check the router's security settings. Just in case, it will ask you to reset the router.
08:00
Speaker 1
Well, I mean, I don't my I just don't it's saying it's not secure. It's been saying it has weak security and I don't want to continue that way. So I want to make sure that I
09:00
Speaker 2
it's up to you already. If you want to take the risk or resetting your router, because by doing that, you will lose your internet connection. And once you're done setting it up, that's the time it will go back. [silence] Um, I believe you're using iPhone. That's why it keeps on saying you that, I mean, that's why it keeps on telling you, I unsecured. But actually, if you'll ask me as a technician, um, it's okay. Your network is still secured. It's just that your phone is already updated. That's why the old router, uh, security settings is no longer enough for the phone. But it's still secured as long as it still has a password for the Wi-Fi, like it's not an open network. But again, [silence]
09:00
Speaker 1
There's a password. There is a password. That's what I'm saying, is that there's a password but to say, so this is on an iPad, it gives me the the message that it's not considered secure. It's WPA2 with TKIP is not considered secure. So to configure the router to use WPA2 with AES. And so I don't know which one of those is personal. Um, so you're saying if I put login to my, say that again.
10:00
Speaker 2
Okay, so yeah for you to figure it out you need to log into your router settings and you will see it there there what's the current security mode. Silence routers log into your router setting. Silence.
10:00
Speaker 1
Do you know how I find that? Or I should just type that into the back end? Guys, 192- say it again, 192. And put that in the put that as the URL, okay.
11:00
Speaker 2
Um, actually, to log in, you need a device which is uh, like your iPad since it's already connected to Wi-Fi. Oh, uh, you can, uh, I'll just inform you about this, um, link. Um, just use 192.168.1.1. That's how you can access your router settings, so it's the URL that you need to use. One-nine-two-dot-one-six-eight-dot-one-dot-one. Okay? 192.168.1.1 Um, and in the URL bar. Yes. And for the uh, instructions? [silence]
11:00
Speaker 1
And it's 192.168.1.68.168.1.1 one Hmm. Get it, so it says, links to Linksys Smart Wi-Fi. And so from there, I talk to the oh, access router. Wait. So if I forgot the password, I need to do what?
12:00
Speaker 2
for more information about that you can chat with our linksys bot and it will give you more information. . . . That's how you can. just remember your router password if ever you forgot it then you really need to reset the router if you want to login. Okay? You need to reset the router if you want to login. And to reset your router.
12:00
Speaker 1
Right, right. Oh, it's only going to work until I get it reset, if I can do it. Okay. So I have, I'm looking on my, um, my desktop, but then I also have my iPad. So the iPad is connected to lynx Connect Linksys Smart Wi-Fi and it says access the router with the password and then on them, on the, uh, website on my desktop, it says lynxbox support assistant, is that how I would continue to ask questions? [silence]
13:00
Speaker 2
that means all your devices will be disconnected to the Wi-Fi. You will lose internet connection. If you're able to set it up successfully, then that's the time your internet will work again. if you can have it set up. yes, but just log in your [silence]
13:00
Speaker 1
right, so I have to go and see I have to see if I have the password somewhere where I could find it again. Yeah, exactly. Hmm. So, until I do that, but if I'm not able to find it, do I- I can do the show hint, but I don't know beyond that. So you're saying if I can't remember, then I have to reset the- All right, but I guess I could type in to the link bot, how do I reset my router? Right? Uh,
14:00
Speaker 2
already on the page ma'am. All you need to do is to remember your router password and you can log in after. Okay? Just try any password you can remember. Okay. All right. You too. just ask our links for spot ma'am. Your router again is already part of our end of support list. We don't have the tools anymore from our end which can fix that. So you really need to [silence]
14:00
Speaker 1
Well, oh, right, and that, and that, and that might be able to give me the help, although my model does not, no longer can be supported by, by you, by a person, is that correct? Okay. But we're hoping that the Link's going to, link bot is going to be able to help. All right, well, I'll try and see. Okay, thank you so much. All right, have yourself a good evening. Bye. [silence] Thank you.
15:00
Speaker 2
um, yeah, you really need to troubleshoot it on your own. But yeah, again, we have our links at spot. Just in case you can't really log in. Mhm. Yep. Mhm. Okay. Okay then. You're welcome. You take care. You too. Bye-bye.
15:00