Speaker 1
Welcome to. hello? Yes, I can hardly hear you. Are you able to speak a bit louder? And I'll uh, how can I get the volume? I've got maximum volume. You're very quiet. Can you hear me? Great. I I need some urgent help, please. Um, I have been a loyal linksys uh develop customer for many years. Uh, I have a very large house here in England, an old house. And I had bought nine mesh towers, the 303s, um, um, about uh, six, seven years ago, but they I know they work.
00:00
Speaker 2
Welcome to lock this support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you so much for calling this is Trace. Can I help you? Sure is sir. Yes, sir. I can hear you.
00:00
Speaker 1
The, aren't being supported fully and recently when I tried to use them, it didn't work at all. And it tells me it's sort of these are more or less obsolete now. So I've disconnected them from my system. Uh, I have a non, uh, Linksys router, and I've bought the new Linksys six pros. I have three, three towers. And I need some urgent help to try and set these up because it's not finding the network. I've actually connected the parent node to the router via the ethernet cable and it's not finding anything. So I I do need some technical assistance please. I don't quite understand why it's not, it's not allowing me to do it. [silence] Uh, one second. It is. Linksys 6 00, five, five, eight. you said model number or name, number? oh, okay, MX6200. sorry, give you what? your serial number, yes, it is five eight w one zero M two eight E zero zero five one eight zero eight T-T-S and then G-R-U-N and what else did you need? email T G, two, three, two [silence]
01:00
Speaker 2
Okay, that's model number and serial number. Okay, can you give me the serial number? Okay, and who's your internet service provider? Okay, can I have your full name and your email address please? Email.
02:00
Speaker 1
i'm sorry no uh one second do you want me to plug in the uh the parent one is plugged in but do you want me to plug the other ones in um on the parent note is blue solid blue. Yes. I will put you on loudspeaker. one moment.
03:00
Speaker 2
Oh, and how many nodes you have in total? Okay. So you will be setting up the all this three, right? Okay. Okay, what's the like indicator of the nodes now? Are they plugged in? Are they powered on? Okay, what's the light indicator? Yeah. Solid? Okay, yeah. And uh please power on the others right next to that, uh, know this well.
03:00
Speaker 1
From Amazon, two days ago. [silence] So I have the child nodes plugged in and they are currently. [silence] They are pulsing, slowly pulsing blue. [silence] The parent node is. [silence] I'm sorry? [silence] Sure. [silence] Yeah, it's, it's very frustrating. [silence] I, I bought the original Linksys system and kept on having to add to it [silence] because I have a very large house.
04:00
Speaker 2
When did you purchase this device, by the way? [silence] Okay, let's wait for them to fully boot up. Let us wait for them to fully [silence] [silence] boot up. Let's uh, tell me when they turn solid, too.
04:00
Speaker 1
and to cover it properly and I was very frustrated when I discovered that uh they weren't really being um fully supported anymore. They're still let me check. They're still pulsing slowly. Okay, it looks like [silence] One of them is [silence] the child nodes is now solid blue. And the other one, let me just check. Yeah, those are solid blue. All three now. The parent one and the two child nodes are solid blue. Hello? Yeah? That's the reset button. Yes. So, I press it five times in five seconds. Mm. And then back to blue. Yeah. Now. What happens if I press it again and again and again? Okay.
05:00
Speaker 2
they're all solidified now? okay all right so let us set up uh the system via the vibras method so all you need to do is press the reset button of the parent node so the one that is connected to your uh modem you press it five times within five seconds so it's going to be press release one press release two press release three press release four and press release five
06:00
Speaker 1
Right Okay, one second. [silence] Okay, I've I've done that. The uh light is white pulsing white, slowly pulsing white on the parent node.
07:00
Speaker 2
So press every, one press at each second.
07:00
Speaker 1
still pulsing slowly white. Now yellow, pulsing a bit faster. Sorry. It's now now it's solid white. Solid white. Uh no, the child notes are blue. I didn't touch the child notes. You asked me only to do the parent mode. Yes. Uh okay. So five times in five seconds, the reset button on the parent mode. Okay.
08:00
Speaker 2
I'm working. How about the child nodes? What's the light indicator? What's the light indicator of the other nodes? How about the other nodes? All of them? Okay. So, the parent node is now solid white. And the others are still solid blue. Okay. No. Try to do the five press again on the parent node. Yes. [silence]
09:00
Speaker 1
it is slowly pulsing white. Oh, no, it's now yellow, slowly pulsing yellow. And the child notes are both solid blue. Now the parent node is solid white. I'm sorry. The others are solid blue. One meter and 1.5 meters. Do I have the app? Yes, I did try and uh restart that with my password and it I'll go on it now. One second. if I go to Links just okay. So you haven't added a router or mesh Wi-Fi system to [silence]
10:00
Speaker 2
How many front panel indicators? [silence] What does uh light indicator on other nodes? [silence] How far the child nodes from parent node? [silence] Okay, about this one? Please do you have a Lenin's SSL app? [silence] Okay, how about you connect your phone to the default SSID of the parent node? There's a password underneath the node. [silence]
11:00
Speaker 1
[silence] to your account. Let's fix that. Right. So, I add an existing router or mesh Wi-Fi system. No, I set up a new router or mesh Wi-Fi system. Right? A new one. DynaLink, uh, on my phone. Okay. [silence] And then what? I am connected to the Wi-Fi. Yes. 4933, 2.4 GHz. Yes. And the other networks, I can see here, the three Lynx nodes. They are,
12:00
Speaker 2
Uh, go to the Wi-Fi settings of your phone first and connect to the Wi-Fi. So, the Wi-Fi name would be the one that's located underneath the parent node. Uh, no, go to the Wi-Fi settings of your phone, not on the app. No, you go to the Wi-Fi settings of your phone, not on the app.[silence] You connect to the Wi-Fi, of the parent node. What's the Wi-Fi name? Is that the Wi-Fi name that you see underneath the parent node?
12:00
Speaker 1
I see here but of course they're locked. I have no way of accessing them. Uh the parent one is solid white. The the child ones are solid blue. Uh linksys 00558. Sorry, you want me to do what? Oh, press information? You want me to press on the the network here, yeah? For that one? Okay. So it. Yeah, the Wi-Fi. Do you want the Wi-Fi address or? I have the Wi-Fi address here.
13:00
Speaker 2
What's the Wi-Fi name underneath the know that is sold white? What's the Wi-Fi name that you see underneath the parent node? Okay, connect to that network. Go to the Wi-Fi settings, look for available networks. And you look underneath the add a new Wi-Fi, right? And you see a list of network and at the top there, you should see your parent node. So, connect Wi-Fi name to the parent node, right? Yes, so just go ahead and select that. and then go ahead and use the password that is underneath the parent node to be able to connect to the Wi-Fi. And then now, sir, you go to the Wi-Fi settings, look for available networks. Uh, make sure that you have the Wi-Fi password of your parent node. connect to the network of the parent node. And then go to the Wi-Fi settings and look for available networks. find solidwhite. Then check Off Group_Meshenetwork and check On 2019_solidwhite. Okay. And then check Off if there are many networks when you're done and then later on when you don't want to use the Wi-Fi just switch off the solid white, Wi-Fi just switch off the solid white on and off as you wish. Uh please wait. Yes, yes, that's how you connect to the Wi-Fi. There's a password underneath the node. You use that to be able to connect. Uh and then know, sir. You go to the Wi-Fi settings, look for available networks.
13:00
Speaker 1
Okay, We'll join this network. But the the the parent node currently is solid white, is that all right? Okay, join this network. Now it's asking me for a password. Okay. Okay, I see it.
14:00
Speaker 2
[silence] watch that
14:00
Speaker 1
okay. it's according to this i'm on the Lynxsys 00558 wifi the parent node. Uh this is set up a new router or mesh wifi system. yes? you haven't added a router or mesh wifi system to your account. Let's fix that. What do you want to do? Add an existing router or mesh wifi system or set up a new router or mesh wifi system? logout. yes? okay. I'll log out. [silence]
15:00
Speaker 2
okay, good. okay. open the link. this is app now. I'm so sorry. what does it say? okay. okay. I have please log out on your account. click on the tidons at the top left of the screen. yes. [silence]
15:00
Speaker 1
[silence] Okay. I've got it. [silence] it mean the one from underneath the machine, the the node. Yes, the one underneath the device. [silence] Okay, it's now I've got the.
16:00
Speaker 2
Okay, we'll log in using router password so you're on the, uh, when you're on the login page, there's gonna be option, yes. [silence] And, no, yeah, go ahead. [silence] [silence] [silence]
16:00
Speaker 1
Internet Online, one device, one node. menu button. and scroll down to what? set up a new product, yes. press that. okay. add a node to linksys 00558? yes. okay. plug additional nodes into power near the router. I've done that and they are solid blue. next. right, so make sure everything is finished. starting up the light.
17:00
Speaker 2
[silence] Okay, all right, you click on the menu button and you scroll all the way down to set up a new product option. Uh, there's an option on the menu, set up a new product. [silence] Yes. Yes, and then you follow the prompt. Mhm. Yes.
17:00
Speaker 1
[silence] [silence] [silence] uh looking for your child nodes. [silence] looking for the child nodes and at the bottom I've got a scroll bar, which is now half blue moving along and it's white at the bottom, but it's a little over half. here. find any nodes, try again or troubleshoot. So I couldn't.
18:00
Speaker 2
do it say now okay what does it okay what's the light indicator of the nodes
18:00
Speaker 1
It says it couldn't find any nodes. So I've got a picture of linksys 00:558. Uh that is the linksys 00:558. But the. Yeah, that's 558. That's solid white. That's the parent node. That I've got a picture of it. Your network. But it says in red, we didn't find any nodes. Try again or troubleshoot. The child nodes, yes. Uh power it down. Yeah, power that off and on again, yes. Okay. I'll try again now.
19:00
Speaker 2
I'm so sorry, okay, about this one. So, let's reboot the parent node and plug and replug the note. Yes, the main node, the one that is solid white right now. Yes, you reboot that node. Sir, you unplug and then replay. Yes, that's why, let's try to reboot the nodes there and plug and replug no, the parent node the one that is solid, white yes
19:00
Speaker 1
So at the moment, the parent node is slowly pulsing blue. It's still pulsing blue. still. No, it's still pulsing slowly blue. Yeah, I'll let you know. Now it's white. Now it's white. Oh, hang on. No. Now it's going red. It was briefly white, now it's solid red.
20:00
Speaker 2
All right. Those fade for the parrot now to turn back solid white.
21:00
Speaker 1
Red means it can't find, find a signal right do it's not it's not connected. Yeah it's solid red at the moment. This is the parent node. The child nodes have done nothing they're they're just solid blue. What do I do now? It's still it's remaining solid red. Oh no hang on. Now it is now it's solid white It's gone solid.
22:00
Speaker 2
Yes. Let's just give it time to fully boot up. [silence] Okay. If it stays solid by, try to do the five press again on the parent node.
22:00
Speaker 1
OK. I've pressed it and it is now slowly pulsing white. The child nodes are... they are pulsing slowly blue. They're slowly pulsing blue. Let me check the other one. Yes, both are slowly pulsing blue. Ah.
23:00
Speaker 2
OK, is it done? OK, how about the child nodes? Sorry. OK [silence]
23:00
Speaker 1
Each one has gone pulsing white. Yeah, both are pulsing white slowly. In fact, all of them are. All three, the parent node and the two child nodes. Still slowly pulsing white. Where are you based? The Philippines. I've had many conversations with your colleagues over the years in helping helping to set up my my develop network. It's usually been in the Philippines. They are still all pulsing white. Okay. Uh, one of the child nodes is solid white. The other one is still pulsing white and the parent node is pulsing white. So one of them has gone solid white. No, now the other child node has gone solid white and the parent node is still pulsing. Now the two child nodes are solid white. Parent node has just gone solid white. So all three are now white. Yes, they are. you say refresh, you want me to go out of the app or just click on next
24:00
Speaker 2
so all three are solid white now okay all right now try to refresh the app now and check if they shows all solid white I mean yeah just click next
27:00
Speaker 1
What is the, okay, one, uh, one device, three nodes, it's got three nodes. So I've got, okay, why? F, that thing, yes, yeah, okay, so it, it has the parent node and it has the Wi-Fi password. Uh, what do I do next? Oh, the Wi-Fi name, okay, yeah.
28:00
Speaker 2
OK, that's great. So, if you want to change the Wi-Fi name, sir, of the Linksys. you can just click on the menu button and go to WiFi settings to be able to change the Wi-Fi name and password. If you want to change the Wi-Fi name and password, you can go ahead and change it using the app. [silence] Yes. That's if you wanted to change.
28:00
Speaker 1
yes, I do. I want to change the to build. and the password I can change as well? great, I will do that. okay, and save that? yes? for the parent node. the parent node. Wi-Fi settings. okay. changing Wi-Fi name and or password will cause all wireless devices to disconnect from your Wi-Fi network. you will have to reconnect each device. do you want to continue? well, I don't have anything connected yet. other than the
29:00
Speaker 2
yeah. yeah Lee. this is for the system sir.
29:00
Speaker 1
ci- right? Continue. What is the optimal distance of a child node from the parent node? How far? 30 feet. Okay. But it doesn't matter if or if there's a wall in between, right? That that will be okay. Okay. All right. I it's, oh, what's happened now? Yeah. Okay. The child node's are
30:00
Speaker 2
Yes, so you can just continue, um, it should be within 30 feet from each other. maximum of 30 feet. Um, if there's a wall in between, uh, we recommend to, put it closer. [silence]
30:00
Speaker 1
one is solid white. the other is, both are, the other is, both a solid white. yeah? all three are solid white at the moment. but, but it's still saying on my app, restarting your Wi-Fi, this could take up to a minute. yeah. and I did read somewhere, um, it's important for the parent note to be connected to the router via something called a bridge, rather than, uh, rather than it being a, a, its own router, right? is that right or have I got that correct? it's a router. yeah.
31:00
Speaker 2
Okay, right. All right. Well, if that's the case, you can go. Okay, let's just wait for the app to finish. What do you mean by that, sir? Uh the minimum requirement for the main router to work, sir, is it should be connected directly to the, main source of internet. Yes, the modem.
31:00
Speaker 1
Enter new password, you would disconnect, reconnect. to Velop and enter the new password. Okay, show me how, it says show me how or log in to Linksys Smart Wi-Fi account. So I come out of the [silence]
32:00
Speaker 2
What does it say? Okay, so alright. So typically, it's asking you to connect to the new Wi-Fi name you created. So go to the Wi-Fi settings of your phone and look for the Wi-Fi name you just created. Enter the router pass. I mean the Wi-Fi password you also created. And uh, so you can be connected.
32:00
Speaker 1
app now I go back into my phone and look for the the Wi-Fi network yet one second one moment one second please can you give me a moment it Hello. Hello. yeah I'm just trying do it now sorry right develop Yes, I think it's accepting it, the password, so I am on develop Wi-Fi. so I'm, I've gone to the Wi-Fi setting on my phone and I've gone to the the the links is system which I've called develop. And I've put in my password and it's I've got the blue tick, so I am on the Wi-Fi for develop. Links is app. So it says show me how or, oh, hang on, do I log in to the link of a Linksys Smart Wi-Fi account? show me howerm. Oh, hang on, it says here, [silence]
33:00
Speaker 2
[silence] Sorry. Mhm. Okay. Alright. So, you can go back on the Linksys app and you can go ahead and relocate the notes. Uh no, sir. Uh, no, no, just uh click next. [silence] Sorry.
35:00
Speaker 1
Has no internet connection. There may be an ISP. No, there's no outage. It says there's no internet, which is weird. Uh, it says troubleshoot or replace linksys node, uh, router and nodes. They're all solid white. You want me to log out and log in again on the app? So, shall I log out of the app? Okay. Now, the router password is, uh, which, which router? Sorry, that's the main router. My My non-linksys router. How do I log in to my non-linksys router? The login password is the password written on the
36:00
Speaker 2
What's the light indicator of the device right now? What's the light indicator of the node now? Right. Okay. Yes. Slack out and login using router passwords. Yes and then login using router passwords.
36:00
Speaker 1
Is that the one. It means when it says route a password, this is the non okay, all right, um, um, Okay, it's not letting me do it.
37:00
Speaker 2
Sorry? Is the so sorry, router, the password underneath the device, the, uh, node.
37:00
Speaker 1
I... uh... incorrect password. So I'm on the login so I've got email or route but I'm confused. Is the parent node, is that my router? Because I thought the router is the non-Linksys router, the EE. Right. Okay, um, I've got three attempts, three remaining attempts. Uh, uh... I'm sorry? This is for the app, yes? Uh, something called Carnantin 2026! [silence].
38:00
Speaker 2
what's the error, sir? [silence] what did you [silence] what password did you use? [silence] yes. [silence] the links is is called is a router, sir. [silence] what password did you use, sir? [silence] what password did you use to log in? [silence] yes, what password did you use? [silence] sir, use the password that's underneath the printer.
38:00
Speaker 1
Oh that one okay so you see that perfect sorry now I know what you mean right so i'm in develop app internet online okay um bold all it's showing iPhone, linksys, 00 558. is it? it's not the case that it's linking to my phone, is it, the parent node? yeah, I'm on the app now. and it said develop, internetonline, one device, three nodes and it does say. sorry, it does say at the bottom, new firmware available. update now. do I do that or not? right? Oh, it says it will take about 15 minutes.
39:00
Speaker 2
No. What does it say once you're able to log into an app? OK, what does it say? OK, all right, well that's the case, you can go ahead now and relocate the node, you're all set up. Yes. Yes, you can do that this film.
40:00
Speaker 1
I mean, now, it's going to move faster, I hope. So it's about uh not quite it's about 30% of an update completed so far. Yeah. So once once this is updated and I can access the app and all the modes the parent mode and the two child modes are white solid white, that means the system is ready to go. But how do I ensure that in future I don't need the password under the parent node underneath to access um how do I make sure I don't need to use the password underneath [silence] meet the parent node to access access the system, I should be able to do it. it's about halfway now. [silence] just over half now.
41:00
Speaker 2
[silence] You can RISier. You can change the router password there.
43:00
Speaker 1
It's about 65% now. not not come on in, you can come in, I'm just on the phone yeah yeah no you can, you can come in, I don't mind hello hello, come, come in, I'm just, I'm just holding on the phone that's all it's, um, the bar at the bottom looks pretty much full, but it says, this takes two to three minutes, so it says restarting. But it's it's slowly moving along. But it's been at two to three minutes for five minutes now. But the blue bar at the bottom or the bar is almost completely blue. But it must be very close. When this is complete, what else needs to be done? OK, would you mind just holding on a little while longer just so that I can be sure it's it's it's it's doing it OK. That's very kind of you. Thank you. Lee, I really appreciate it. Thank you.
44:00
Speaker 2
Is it done upgrading? [silence] Uh nothing else, sir. You just have to re allocate the notes and that's it. [silence] Yes, sir. You're welcome, sir. [silence] Happy to help, sir. [silence]
52:00
Speaker 1
I wish I could speed it up. not quite. It's it's holding just before the end. you know, that blue bar at the bottom. And I've got a picture of a house and a tree and two circle two arrows going around in a circle. It's it's still spinning. but all the nodes the parent node and the child nodes, they're all solid white. [silence] yes hello, it's still saying two to three minutes originally, it said it can take up to 15 minutes, but we've been on two to three minutes for, I think seven minutes now. The nodes are all solid white. Refresh the app.
55:00
Speaker 2
Hello. Yes. I've installed the nodes now, sir. I was [silence] Okay, can you try to refresh the app, sir? Yes, first close and reopen
58:00
Speaker 1
[silence] [silence] [silence] It is saying getting router settings. um [silence] so I closed the app, I'm refreshing it. and the I've got the blue, fast spinning, circle line in the middle, getting router settings, it's still telling me it's getting router settings. At the bottom, in small blue writing, having a problem, tell us about it. Ah, hang on, oh. Things just, no, it's come through. So, I've got develop internet online three nodes one device. So, network, yes, I'm doing that yeah. Three nodes, yes. Oh, hang on. Before I can do that, I was on there, it's now gone all white. My uh my screen. I don't know why. I did have the menu and the administration Okay, it's getting rooted settings.
59:00
Speaker 2
Can you make sure that you're still connected to the Lincis network? okay can you click on the menu button and go to network administration okay then go to nodes oh okay click on each node here and tell me what's the firmware version okay try refresh it
61:00
Speaker 1
I don't have the app yet it's saying getting rooting router settings like the a.m. No, I'm not that's why. Okay. I'm on.
62:00
Speaker 2
Okay, let me, let me, okay. What do you have down the app? Okay, sir, can you make sure that you are still connected to the Vella app?
62:00
Speaker 1
I'm on the main router, so let me go to Develop, okay, okay, now I've got the, frozen again, I am on the Develop Wi-Fi, when I go on the app, it's one one quarter is black at the top and the rest is white, oh, now. Okay, administration, network administration, and you said go to nodes. So I've got
63:00
Speaker 2
Okay and then notes. Click on each node there, yes. Click on each node there and tell me what's the current firmware version.
63:00
Speaker 1
i don't even know what you're saying. [silence] How do I find the version? Okay, firmware version. [silence] 1.0.14.216738. 6738. [silence] 6738. Yes, they are. [silence] And can I name the node or or how do I do that?
64:00
Speaker 2
Okay, what's the firmware version, sir? Sir, what's the firmware version, sir? You click on each node. Okay, check the other node as if they are the same. Okay, I guess the firmware update was successful. So, you can go ahead and relocate the nodes now. Your system is up all set. Sure. Sure, you can yes, you can [silence]
64:00
Speaker 1
Right. Okay. Okay. But apart from that, everything is now up and running. Yes? Everything is good. Great. And for someone to get access to the "Velop network" which I've called "Velop", it's the password I've given you because we renamed it. We changed the name and we changed the password. So. Okay. Great. Well thank you very much. I appreciate all your help. been very patient. Thank you. Okay. Bye-bye. Uh yes, one second, I will make a note of that.
65:00
Speaker 2
Yeah, Dan, check the nodes uh serial number sir to verify which node is which. So do that, sir, later after you relocate it. Yeah, sir. Yeah, sir. Yeah. Yeah. Yeah. You're welcome, sir. I'm always happy to help you. All right. If you have any concerns, sir, just give us a call back. I also have a ticket number sir if you want for your reference. [silence] okay, ready? [silence] okay, so that's going to be LTS? [silence] [silence] [silence] 001,36655 [silence] Okay, yes, just provide the ticket number, sir, if you - if in case you will call back. [silence] Uh-huh. Yes. Uh trash. Trash. T.R.E.S.H. [silence] [silence] Trash. You're welcome, sir. Thank you for your time, as well. Bye for now and take care. Okay, bye-bye. [silence]
65:00