Speaker 1
Hi, my name is Jordan. Yes. Yes, this is the first time. GlaPham. Jordan Gregory, that's my first last name, my email is Jordan Y, Gregory, at yahoo.com.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line. For assistance while waiting, you may also visit support.linksys.com for more information about your product. Thank you for calling Linksys. My name is Nathan. Who am I seeking? Jordan. Is this your first time calling us, Jordan? Okay, let me create a case ticket for you. I have your full name and email address. Can you give me your full name and email address, Jordan?
00:00
Speaker 1
Excuse me? Oh, um, so I've been told in the past, uh, if I want better internet to reset my modem and router. Uh, so I did that today. My router, uh, well, my modem router were they're completely fine until I reset it and for whatever reason my modem is fine but the Lynx us, uh, is not connecting for whatever reasons. I already tried to do a reset on its own. Um, but yeah, that's why I'm calling. Spectrum. Uh, what.
01:00
Speaker 2
Tell me what is the issue about? What is the issue? What is the problem? The model of the modem coming from a spectrum or a Xfinity. Is it a plain modem or a gateway? The modem coming from a spectrum. Is it a gateway or a plain modem?
01:00
Speaker 1
I don't know. It's a black box. square type. Looks like there's one two. Wait. So ports as in the the the internet cables or the every hole that's back here. Right. Yeah. Okay. sponsorships, close captions by SBS.
02:00
Speaker 2
all right can you describe at the back of the port back of the modem there are how many ports can you check we will be able to [silence] so there are two telephone at the top right one Ethernet right and then one circular okay that's a plain model that's okay now the reason is gateway have different settings this one is a different one now tell me go to your link router and tell me the model of your link router.
02:00
Speaker 1
Let's see. Um, let's see if I can find the serial number. Okay, it's 5011274600512. What happened? Yes, I have an extended. Right yeah. uh... huh huh huh [silence]
03:00
Speaker 2
fine so it is these are have two you have two this one right so the have two of these unit one more readily and child way all right can you bring the much old at me the much know
03:00
Speaker 1
Like it's downstairs to like bring it out. Okay. Okay. And does it need to be plugged in? Okay. That's gotta be a little it's gotta be a little difficult cuz there's not much but hold on. Let me see what I could do. Oh, shoot. Does it? I mean, uh, does it have to be right next door or can it just be in the same room? Cause there's I don't have enough outlets.
04:00
Speaker 2
Yeah, you need to bring it out. Yes. I had to be plugged in. Sorry bring the power as well. I will wait. I will wait. that same room we're
04:00
Speaker 1
Okay, so this, it's right here, okay, okay, okay, and I just plugged it in. On the child node, it's currently blue right now. But I think in the the the main router is red. Now, it's blinking blue. Uh, and it's just, uh, it's just red. I mean, it's regular red. It's not light or dark. It's it's just regular red. Um, okay, so I'm going to try the ethernet. Try ethernet and then go back to wireless.
05:00
Speaker 2
within five to ten. Nella [silence] c? Tell me the color of the light. how about the mother node. three? Is it dark red? light red? magenta red? something like that. come on annna, one more three.
05:00
Speaker 1
a router? Wait, the the, I'm sorry. The main one or the child node? Okay. Uh, where is the reset button on this thing? I do not see a reset button. Is it on the back? No. Oh, reset and hold it. For how long?
06:00
Speaker 2
press the reset button on the mother node yes the mother node. [silence] underneath 3030
06:00
Speaker 1
[silence] Okay. Now it's solid blue. See what happens. [silence] Okay, now it's blinking and now the child notice. Father, turn off the phone. Still clicking blue right now. Still blinking blue. Now. Uh, that's a weird color. It's purple-ish. Now it's just solid. It's, uh, yeah, it looks like it's blue and red. That's what purple. Live color purple now. excuse-me it's it's solid purple yeah. see him? And same. 30 seconds. Right. 30:00-04-18. See you.
07:00
Speaker 2
but. Good. Solid. Is this solid? Magenta? Now? Solid. Purple. All right. Due. The same. To. The. Child node. Press and hold 30 seconds. The objective is to make the color. Magenta. [silence] Yes.
09:00
Speaker 1
Okay. So now that solid blue is doing, like, exactly what the other one did. So now I'm waiting. [silence] [silence]
10:00
Speaker 2
can you check the child node if it's solid magenta now
10:00
Speaker 1
No, it's still blinking. I'm watching it right now. and now it turned purple, too. So, now they're both purple. Hello? No. No. [silence]
11:00
Speaker 2
Oh. All right. Oh, sorry. I pressed the wrong button. All right. Thanks. Now, this, I need you to go back to the mother node. Now, this time, I need you to press and release. Do not hold the reset button. Press and release one press per second and do it five times. Press and release one press per second, five times.
11:00
Speaker 1
The reset, but okay. Okay, now it's, uh, now it's white or light purple. Can't really tell, but now it's bleeding. It, it looks like it's white, blinking. So, I'm just waiting now. Okay, it blink blue for a second and then went back to white. So, hold on.
12:00
Speaker 2
Go ahead. Mutter note. Yeah. It would go to teal or greenish blue. That should check them, Yeah, bluish-green. Alright. How what the child known, is aiming? Not yet. Uh, no, no, the child known replacing and just follow, you don't have to doing anything. You just have to wait.
12:00
Speaker 1
the original Wi-Fi name, develop setup and Bob, well, we changed the name, but it doesn't matter.
14:00
Speaker 2
It's okay. It's emulating a... Yeah, it will simulate a disconnection. It will reconnect. Can you go back to the model node and tell me what is the default WIFI name? Underneath, you can find it there. Yeah. It's dev setup something like that, EB6. All right. In your mobile phone, can you check if you can see the WIFI name, dev setup, EB6? Yeah. We will restore the old name. Right now, your WIFI name. [silence] [silence] name is called of setup E-B-6. We will change this one to your old Wi-Fi name. [silence] It's okay, it's okay, take your time. It's all right, take your time. Enjoy the kids. I have once and they're all gone. They are all, have their own families. [silence] That's all right. [silence] Now underneath the router. [silence] So, okay. Can you connect your phone to setup EB6?
14:00
Speaker 1
Can I connect my phone to the Wi-Fi now, okay? Okay. Okay, it's asking for the password. Do I put in the password that's on it? Okay. And the my phone said no internet connection. That's what it's much.
16:00
Speaker 2
Just the Wi-Fi name, like a set up e-B6, yes, underneath the router.
16:00
Speaker 1
If I'm I'm on the same? yes. The the model is uh. i don't have. oh, yeah. let's see what I to find this model. But I'm not saying anything that says that oh say that again.
17:00
Speaker 2
All right. Ah, it's still solid red, right? Hmm. There is no signal coming from the modem. Can you tell me what is the model of the modem? Just try to take a look. S it the CM3250LU, something like that? Is it stand up or horizontal, vertical?
17:00
Speaker 1
Oh, it's, it's like, uh, it's, it's, it's like a standing book, right? Yeah. On it, I get standing, I pulse in like, of the the modem. Uh, the power is blue and the online is solid blue. I I called Spectrum, they told me that, uh, that's fine. It's just linked uh, it's the third party, so that's what I'm called. I called. Right. Mhm. Mhm. [silence]
18:00
Speaker 2
the modem. Is it vertical or horizontal? Lack Book. All right. Tell me the color of the light in the front. Yes. It's on. Mm. That's all right. All right. At the back of the modem, there is a yellow port, right? For the internet. Correct? That should be connected to your MX 2000. On your MX 2000 node, is it connected to the internet port or is it in the port one? [silence]
18:00
Speaker 1
Uh, the yellow is connected to the second hole, so in the middle. Yes. [silence] The modem or the router? So you want me to swap the yellow in the other one? [silence] Yeah, I'm sorry. Yeah, that's full. Two of them are two of them are not being used. So I'm using the bottom two, one for the modem and one for the PlayStation.
19:00
Speaker 2
Can you connect it to the first one, the bottom, no, no, the router. Okay. Can you describe to me the back of the mother node? There are four. There are four ports, all right? Can you verify? All right. The one that goes to the modem. Is there a yellow line on the side? [silence] [silence] Yes, it's the line.
19:00
Speaker 1
the, it's a yellow cable, uh, when you say yellow line, I, I, yeah, it's a yellow cable, yeah. Oh yeah, okay, I, uh, I mean, uh, I can't really, unless if it's the cables covering I can't really see a yellow line. Oh, I see, it through the net and then I see internet on the bottom. So that's where the yellow cable, uh, the, uh, huh, internet, right. The one right above the, the power.
20:00
Speaker 2
okay the Internet internet yellow cable goes to the MX 2000 the MX 2000 has four ports they're four of them standing out at the bottom near the power there is a yellow line on the side of it that should that is the internet port that should go there coming from the internet yeah okay yellow line yes but
20:00
Speaker 1
yes, that's where it's connected to the yellow cable don't get down right that, that goes to the bottom yes give me give me one second real fast goes go play it with your choice worst time from my wife to be playing with that joking okay sorry I'm back in the room go say that again
21:00
Speaker 2
Yes. Okay. All right. That goes to the modem right. Okay. That's good. Can you unplug the power of the Linksys mother node. Unplug the power. All right. [silence]
21:00
Speaker 1
Okey. Okey. There is no unplug. Okey. Yep. Okey. Well, questions because when we reset, what did we reset exactly? Okey.
22:00
Speaker 2
Can you unplug the power of the Linksys modem? Oh, mother node. Do the same with the spectrum modem.unplug done. Alright. It's wait three minutes. Allow the router to recycle. Tree minutes, I will be back to you. net. [silence] We're trying to reconnect the router to the modem. [silence] The modem and the router, [silence] the mother node are not talking to each other. the modem is still looking for the old router. And then we reset the router. It's a new one, so it doesn't recognise.
22:00
Speaker 1
Okay. But we didn't factory reset the link seize, right? We didn't factory reset? We just reset it. Oh, no. [silence] I didn't want factory reset. Okay. All right. Okay. I wish I would have known that we we we factory reset because we changed the Oh my God. Now we have to figure out that whole thing. Okay. All right. It's done now. Okay. All right.
23:00
Speaker 2
The new router the one we reset is not getting any signal coming from the modem. that's why we power cycle it right now. we allow the modem to flash whatever old configuration that it try to save. No, no we factory reset the linksys the 30 sec that was a reset oh sorry there was not okay I'm sorry no then I didn't get it
23:00
Speaker 1
hey okay okay it's fine it's fine i'm just gonna have to figure it out after okay has it been three minutes okay wait a second
24:00
Speaker 2
I thought there was no internet at all. [silence] Not yet. Ten seconds more. [silence] All right. [silence] Can you plug the modem?
24:00
Speaker 1
It's only the power is solid. I'm waiting on the online part. So, I'm waiting now the online is uh no not yet. It's not solid it's not solid yeah it's about to be
25:00
Speaker 1
still doing its thing. And I think now it's it's solid. Okay. Now it's, oh, no, never mind. The online is still is it's taking a minute to be solid blue. So I'm just waiting.
26:00
Speaker 2
Oh. Oh. Oh. How is that? Oh.
26:00
Speaker 1
okay Um Question is there any way that I can get it back to to how it was Okay I I don't remember it but I'm hoping my wife has it so I will have to
27:00
Speaker 2
Can you turn it on and link it? - Yes, we will restore it. Everything you remember your wife, if need and why by password, right? That's the only thing I need.
27:00
Speaker 1
Okay, give her a call at the once this is online. that is it is uh the oldum is fine. The router is bleeding blue. Now it's now it looks like it's solid blue.
28:00
Speaker 2
I, I will tell you, I'll teach you how to change the Wi Fi name and Wi Fi, that's right. So that you can manage it. Mm-hmm. tell me the color of the light now. the modem and the router as well.
28:00
Speaker 1
But this happened. A child node in leaking red. You said I'm plugging in. Wait 60 seconds. 06. Okay. Huh. Okay. Give me. Okay. The moment I did that, the other router turned red.
29:00
Speaker 2
How about the child node? Can you unplug? Wait 6 seconds and plug it back, the child node. Let's start. 6, 0, 6, and then plug it back.
29:00
Speaker 1
Okay, now the, looks like the first router, it turned, solid blue again, and now the second one is blinking blue, it looks like. Yes. Okay, nice, still blinking. The first one is solid blue now, it's staying solid blue. The second one is now bleeding blue, I'm sorry, go again. [silence]
30:00
Speaker 2
Did you download the lenses app in your phone? All right. It's the solid blue, it will turn red, the modern. Mm-hmm. Wait for you to...
30:00
Speaker 1
Okay. That's a good thing. All right. So, let me go on the app. The first one is not - it's - now they're both solid. Oh, never mind. Uh, I think the second one's doing exactly what the first one did, so. I think it's just - yeah, now it's back. So, what, do you want me to go on the app now? yeah, yeah datetime and conditions agree. so basically, it's as if I just thought all over right like I first got it basically K catal+c OK, make sure everything has finished, starting up. the node light is solid, yes, they're both solid OK checking for internet. K now it's connected. use use the same Wi-Fi setting as OK, so this is my so that is my old one. so let me OK, so I yes, right? OK linking to your account. this could take up to one minute.
31:00
Speaker 2
u h what is it eve six is something like that once you're connected open the links is uh yes yes yes what is your i was my name yes i says i don't know fayman yes it's an up
32:00
Speaker 1
So, Oh, it's already doing it. So, I guess, how do you expect, can you, hold on. Reset your nod. press and hold the reset button for 10 seconds. This will reset all settings permanently. Uh, back.
33:00
Speaker 2
[silence]Option for you to not delete the account? [silence]Take your time, go ahead. [silence]30 0 30 seconds. It will wipe out everything. Now, the advantage of that is it will release all the cache memory that slows down the internet and it will refresh also the firmware. Now the routers what you they usually do
33:00
Speaker 1
so okay so are you saying that I shouldn't have the Linksys app on my iPhone?
34:00
Speaker 2
when devices your phone tried to connect and successfully connect it, it will save that configuration under router. Now, another, when another one tries to connect and save it. The problem with iPhone is they change the Mac address. You log in now, tomorrow, you log in via the same iPhone, the router thinks that it's another different iPhone. So, it saves three, four, five information on the same phone. Now, it overloads the memory. It slows down the internet connection. Is, is it not just like this happens to other devices as well? Specific to iPhone only. No, no. The Linksys app is the way for you to monitor performance of your router.
34:00
Speaker 1
Okay, I'm sorry, I'm okay, okay, so, hold on, I'm sorry, let's go back, let me, so do I reset it or no? Because we just, just did that, right,
35:00
Speaker 2
Okay. Do you know, do you do you notice that in the computer every time you log in and you close and app uh close let's say Microsoft Word and there is an file that you didn't save? When you open it up it says that hey, these are the last unsaved uh documents, right? It keeps a a copy of those unsaved information or last known configuration in the system. Similar to routers, they also keep information on the devices that connects and you need to flush it out one at a time. That's all right. That's all right. That's all right. That's all right. That's okay. Sorry.
35:00
Speaker 1
I don't need to reset it, right? No, no, no, no, no, no. I'm talking I'm sorry. So, I'm sorry. Let me go back further. So, on the app, right, apparently right now on the app, it's saying to reset your nod. I don't need to do that, right? Okay, so that's done. So sorry, because I'm getting that's yeah, well, the app is telling me to do all this. So hold on. Let me make sure everything's cool. Hold on. Give me one second, make sure everything has finished. So why is it having to do this again? That's weird. It's making me do all this all over again. So hold on. Use the same Wi-Fi setting as the spectrum. Yes. Privacy policy extended. Why is it it keeps on, now it's doing a loop. Hold on. Okay, we just, we just did all this already. [silence]
36:00
Speaker 2
Once in a while, I suggest once every two years, every three years. Yes, you do. so that you can refresh... no need to... You've done that already. Done. Okay.
36:00
Speaker 1
Give me one second. creating login access. Oh, that'd be nice. Yeah, that's saying. reset your not. Why is it doing this? Okay. I've done this. Pleat app pleat. Okay, App Store. And links these. Let's download. [silence]
37:00
Speaker 2
OK. Can you uninstall? Can you uninstall the lenses app and re-install the latest version. [silence]
37:00
Speaker 1
OK, so I'm opening up the app now, so I can go over again, loading the setup experience. OK. Terms and condition. Uh, allow Linceys to find Bluetooth devices. I mean, uh. OK. Enable Bluetooth. OK, there we go. Connect the router to your modem or source of Internet. That's already done. Plug additional aspects into power near the router. Already done. Make sure everything has set up. OK. So it's doing the thing again. Connected. Name your Wi-Fi. Shoot, OK. So let me, damn it. Uh, give me one second. And I got. Thank God, I took a screenshot.
38:00
Speaker 2
Yes. Yes. Done already? Mm-hmm. Spectrum set up right. Yeah. [silence] Cool. Mention that something like saturation, saturation, something, something.
38:00
Speaker 1
Thank you. Give me one second. OK? Give me one second. Dad, he's for China's. It's configuring the Wi-Fi network right now. So I'm waiting. [silence] Okay, hang on a second. I'm going to go connect the Wi-Fi now. um Okay. So I have to redo that. I'm on Okay. Unable to join [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] Spectrum setup been I created. Now let's connect to your new Wi-Fi. Yeah, I should have already got connected return to it. I'm just gonna go connect the Wi-Fi now. Okay. So I have to redo that. I'm on. Okay. Unable to join. Okay, so now I'm trying to... I'm trying to... On my phone, I'm trying to connect to the Wi-Fi, it's saying that I'm, uh, able to connect. But I do notice that one of, uh... The second router is bleak red, but the other ones is solid blue. Yeah, the child nods, yeah. [silence]
40:00
Speaker 2
Which one is blinking red? The child node? Okay. We can reconnect that front.
42:00
Speaker 1
So, yeah, the router keeps it's not for some reason it's not connecting to. Okay. Right now on the app. I'm at what now let's connect to your new Wi-Fi step one go to your phone setting app for your new Wi-Fi. Okay. Oh, my. Okay.
43:00
Speaker 2
As long as the mother is working, we can reconnect. Now, OK. Go to the app. Go to the app. Are you in the dashboard right now? Not yet. All right. All right. Go ahead. You are connected originally to Weblift Setup 86. Go to the settings on your phone, connect to your Wi-Fi. I believe that's a spectrum setup, something like that. Try to connect. Your phone, go to the settings on the phone. And then look for the spectrum. Connected, then go back to the app.
43:00
Speaker 1
Okay, now what the heck. Now it's it's connected to the Phillips setup. Okay, now what the heck. Now the Wi-Fi automatically get oh, now the second. Why is this so confusing? Oh my God. Okay. Okay. So I have a question because I think now while I'm trying to Well, I'm thinking what's happening. I think the spectrum the Wi-Fi, I think it's try to connect to my old spectrum Wi-Fi but not I I don't know what's going on. It keeps trying to connect. So, he not now okay, daddy. He's working on something. So okay. What do you want me to do next?
44:00
Speaker 2
App and select next. You still? All right. It's okay. It's okay. It's okay. It's trying to reconnect. You're changing the Wi-Fi. Name. They also try to readjust. It's okay. It's a normal thing.
44:00
Speaker 1
Wi-Fi, I'm seeing both routers are working fine, so now it's just a matter of Mutron figuring out how to get this working here. Yeah, it's not, it's not, it just keeps loading, it's not connecting to it and keeps saying unable to connect to it. Yeah, unable to join the network. Okay, forget this network, forget, okay, so I forgot it, so look for it again, so B9, oh, maybe that's why I, because I had to put in the password, so that would make sense, so true.
45:00
Speaker 2
yes yes yes you're good you're good it's okay you're fine uh you just have to go through with this one now in your phone make sure your phone is connected to the old wifi name uh spectrum setup correct uh is there an option for you to say forget forget this network ah [silence]
45:00
Speaker 1
Oh, I've got to, this, oh my goodness. Oh my goodness, this phone is acting, sorry, this phone is having a mind of its own right now. Okay. Let's try this again. [silence] . Okay, so now it's not. unable to join the network. No, it was there, it was, but it automatically connected to that, but it disappeared now. Right, so. I mean, it should be correct, but let's try this again. Yeah, I remember it. I'm trying again. What's your favorite?
46:00
Speaker 2
you see develop setup ebs six. Yeah, it's Yeah, because you changed the Wi-Fi need. Is the Wi-Fi password correct? Can you verify? [silence] You remember the password, right? Okay. Can you turn off the Wi-Fi on your cell or mobile phone, wait six seconds and then turn it on again? [silence]
47:00
Speaker 1
it was not working what was that okay for some reason it's not connecting I don't know why okay um Wi-Fi password oh what that's weird it changed it okay hold on now I see it give me one second Hold on hold on hold on man no no no no stop it's having a hard time come on man work with me okay okay that's why the for when i create the password it i guess it gave me a i don't know but now now i'm connected it looks like i'm connected now. Okay click next looking for your child uhphins keep your phone set up okay yeah now it's doing the thing with the second one ah gotcha gotcha. Your net right now I got you sure. I need that uh your network router and wait wait hold on so your network
48:00
Speaker 2
and to the app. Continue. I think it's next. That's why it was blinking because it was looking for the mommy. It's a joke, sorry.
49:00
Speaker 1
Router and Linksys S and 00982. Okay. I think that's the two routers. Right? Okay. So next. Help us, help you otherwise we send error reports to Linksys when we want, okay. Yeah, next. Connect your device. You can go to the dashboard. Okay. Allow. Right now, uh... It looks like it's just it's just mine. Okay. So, we'll connect it. Everything. Alright. Wait, on the top left. There are three lines. Okay. Okay. Okay. Wi-Fi setting. Okay.
50:00
Speaker 2
Yes, m. Forssell. for this m. output book. and correct. the. and how we need devices are connected. All right, all right. On the upper left side of the screen, there is three bars right? Select that one. Yeah, yes, select that one. Correct the Wi-Fi settings.
50:00
Speaker 1
okay, so, all right, so now I just got to, so let me make sure, so let me just check on the, so now I can, put the second one down, back downstairs, right, I can do that now, oh, okay, okay, okay, I'm here, yes, right, two nodes, right, push the chart note,
51:00
Speaker 2
you will see your Wi-Fi name and Wi-Fi password this is where you change your Wi-Fi name and if you want to verify the Wi-Fi password those asterisks click that one it will show up what is the password Yeah. Okay. Not yet not yet. I still have to show you one more thing. Go back to the dashboard. [silence] On the right side, there are two nodes, right? Click the nodes. [silence] And then it will show up. The first one is the parent and the lower is the child no. Click the child node. It will show you the signal.
51:00
Speaker 1
yeah. connected to one 32. Okay. Okay. shoot. Oh my goodness. come on. Come on.
52:00
Speaker 2
signal strength. The signal strength. Where is it connected? Give me the number of the signal strength. Is a negative. Negative. How many? -32. The value you need to maintain is not more than 69. If you're 70, 70 plus, that location is not good. You will experience disconnection. Disconnection. You need to relocate. Okay, move it. I will, we will try to check it. Go ahead. [silence] [silence]
52:00
Speaker 1
So now I'm going to go upstairs. [silence] [silence] Okay, just connected to the one downstairs. I'm going to connect this one. [silence] So if it's above basically if it's at 70, I got to move it closer.
53:00
Speaker 2
Yes. is a trial and error? It depends on the layout or the design of the house. It may be farther away from the router, but the signal is good. Some may be closer, but there are obstructions. It will be weaker. It's a trial and error.
53:00
Speaker 1
okay I'm just waiting on that to get connected. uh space check. Okay. Okay. wire to internet right? speed check. Okay. let's see what it does. okay i mean [silence]
54:00
Speaker 2
It's not the distance but the line of sight Distraction that needs to be considered. It takes time two to three minutes. Okay, on the phone can you check again? If on the three lines there's an option for you to check the speed. Speed check. Go for that one. Yes
54:00
Speaker 1
testing download speed... okay. not yet. it's still doing its thing. so, speed... uh... 54 and then uh 24. that's the download speed and the upload speed is 24. so no, okay. that should be good. let me show. [silence]
55:00
Speaker 2
you're at the same? No, check. okay. that's just good. Now, that's coming from the router, going outside. Now, if you wanna test coming from your phone to the router and going outside, just don't second one, your device, it'll be slower. [silence] [<30 sec silence>] What happened? What's happened? Did you- [silence]
55:00
Speaker 1
After my wife comes home, I'm heading out. I'm packing up for the day. God, she messed up my one, she messed up the Wi-Fi. She's gone. She didn't get oh, man. Yeah, you know what? Right now it's not bad Will B. You wait one second, okay? I'm almost done. Daddy's almost done. All right. All right, so now, okay, so negative 50 so it went up to oh well, it went more down to -56, which is still fine, right? Since it's not over 69. Okay. Okay. So that's good. So now, okay, so a little bit. Yes, everything. So, okay. Yes. Okay, so now since that happened and then it's fixed, thank you for helping. I didn't know what happened. How did that happen? So I can make cuz I don't know what she did to reset it.
57:00
Speaker 2
[silence] [silence] Enjoy the life Jordan.[silence] It's easy to [silence][silence] It's it. Yes [silence] Good. You're actually okay. Actually okay.[silence] Your internet is okay. Your connection is good.[silence]
57:00
Speaker 1
But Matt, I don't know what happened. So what what how can how can I probably reset my router without any of this happening again? Oh wait I'm sorry. Say that last cloud again. Say that last part. No no no no no no no no no. It's not cuz we were the one that factory reset so that that that's not I'm I'm asking about basically because okay so I was told correct me if I'm wrong. I was told that if
58:00
Speaker 2
Aha. The child may have pushed the reset button and wiped out everything. That's why you lost it. OK, take it and move the router above outskirts of the children. That's the only way you can do it or put the Scotch tape on it or masking tape. Put masking tape or Scotch tape on top of the reset button so that nobody can push it. If you push it, you lose everything. That's the sad part of it.
58:00
Speaker 1
whenever you, if you find your internet connection being slower, to reset your router. And your modem. So how, now my question is how do I do that successfully without doing with this this work that we just did. Because I don't know what my wife did, to be honest. I don't know what she did. So that's why I'm asking. Okay. Okay. All right then, we're getting out. Okay, I'll go ahead and start connecting everything back and thank you for your time and thank you for your help.
59:00
Speaker 2
Yes correct. Yes. Now you have to do it that way. We with what we did this around the reset and then run the power it will go back to the old name, develop setup and then rename develop setup. You already have your latest up, it will go to easily. This one is difficult because you don't have the.
59:00
Speaker 1
Yeah. Yeah. Now we're good now. Thank you. Yeah. Well, yeah, I saw that. Thank you so much. Thank you. Okay. Oh, yeah. Bye. I know. Oh, God. Yes. All right, Sir. You have a good one. Okay, bye. Bye.
60:00
Speaker 2
Next, Jordan. At least your feet is better now. Your really are good speed. Right. Yep. And you can change the Wi-Fi name and password anytime using that. I show you how to do. out of them. Enjoy the kids, Jordan. Kids are not never. When they grow up, you. Yeah. You be gonna miss them. Okay. You are there. Good afternoon and bye-bye for now.
60:00