Speaker 2
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00:00
Speaker 1
Yes. My name is. Susie. Susie. S-U-S-I-E. Yep. Or whatever you want to call me, it doesn't matter. X [snoring]. Yes, I'm working through and a situation where I had one of my nodes in my mesh system. Um, it's the MX um in here. Linkless mesh system and it's the um my been on hold for so long, I almost kind of lost my. So it's the M as in Mary X 6200 model. One of the nodes um started going, it was um red. I've gone through a whole process um because it was going from [silence]
11:00
Speaker 2
Thank you for calling, Linksys, my name is Nate, and may I know who am I speaking... CD. Your name is CD. All right. CD, what's your problem?
11:00
Speaker 1
I could get it to restart and it was, anyway, I've got it to a point where I it's back. I've done a factory reset. I'm trying to readd it to the network. And the problem is and I've been reading, I can't get my app to forget and remove the original device, the node, no matter what I do. And so I can't add it back in. How if you can help me figure out how to remove it from the app. Yep. Okay. It is MX6. Oh, how many do I have? I have, so the main router, and then I have one, two, three other satellite nodes. Correct. Correct. So serial number. Okay. for this note is 58W10 or is that an O? ooh. is it zero okay M as in Mary 24E05004. um thank you. it is a solid I finally got it to go solid blue and I have it connected to the main router via an ethernet cable. so I connected it via ethernet and then I did a factory reset because otherwise when I did the ethernet before it would come back on like blinking trying to connect like blinking blue then it would go white and if I counted like 110002 1000, three 1000 maybe up to five seconds total.
12:00
Speaker 2
[silence] let me take a look. What is the color of the light right now on the motherboard? [silence] All right.
13:00
Speaker 1
max it would go back red. so i finally got it to hold steady blue. they're all back. yes everything else is working. it's just this one. all solid white. [silence] the router no it's it's white solid. right now they're right next to each other and connected via an ethernet cable. one foot.
14:00
Speaker 2
Alright, alright. How about the two other child nodes? Can you bring them back? How are they? Are they... are... What is the color of the other lights of the other nodes? Hm. The mother node, what is the color of the mother node? The white. How far is the mother node to this child node? Okay, can you spread them at least one foot away from each other? Is it possible? [silence]
14:00
Speaker 1
far yeah let's see well they're not touching but but but i i'd say probably right now they are one foot but i'll maybe give them just a little bit more distance um ah because i definitely feel like they're at least a foot but let's make them now make'em two feet apart okay okay one pulse per second five times okay one two three four five okay and it's still solid white one two three four five
15:00
Speaker 2
Yeah. All right. That's okay. Good, good, good. Oh. I need you to go to the mother node and now I need you to press and release the reset button. Press and release. Do not hold. Do it one press per second and make it five times. Press and release the reset button. One press per second. Five times. Go. Good. Mhm. It links. Alright.
15:00
Speaker 1
Oh no, now it's pulsing. Now it's white pulsing. [silence] [silence] Yes, Spectrum. [silence] Correct. Correct. [silence] [silence] [silence] Um, email address is S as in sugar, U, S as in sugar, I as in India, E as in Ed, dot Krugor, R as in Rainbow, U, E as in Ed, G as in George, E as in Ed, R as in Rainbow, Gmail. [silence] [silence] Yes. Now that both the mother node and then my problem node are blinking white. [silence]
16:00
Speaker 2
It wasn't in Internet service provider. [silence]
16:00
Speaker 1
Still Blink and yes. Okay. uninstall say that again. Uninstall the app.
17:00
Speaker 2
Wait. Ready? Ready. Your phone is connected to the to the to the met network. All right. Can you uninstall the Linksys app? And then reinstall it, but do not open. Uninstall it and then and then reinstall it, but do not open.
17:00
Speaker 1
but don't open it. Okay. Okay, one second. It's deleted. I'm trying to reinstall it, but what I just realized is because the router is blinking, I'm not on Wi-Fi right now, because I don't have access. Is that still okay if I I'll get reconnected here? Wait a second. I'm pulling it up again. My internet is not very fast here, so that's why it's taking an extra second. I rely on our Wi-Fi where I'm located. Linksys. Okay. [silence]
18:00
Speaker 2
Just started. That? Yes, okay.
18:00
Speaker 1
[KEEP_UNCERTAIN] it's it's downloading right now slowly okay good now I can appreciate why I was on hold for a while everyone else trying to re-download their app let's see here Oh that makes sense which is actually kind of what we were wondering is if that's what happened to the one note I don't know so okay I haven't opened it [silence]
19:00
Speaker 2
It's okay. I'll be here. Uh huh. silence. Yeah, there was an issue on the West Coast and the East Coast. There was a storm and then a regular storm. And then some many Internet connections get disconnected. They're trying struggling on the weekend. It's a weekend. So they're trying to get an Internet on the weekend. The kids are back, the house.
19:00
Speaker 1
It's it's it's installed. I haven't hit open yet. Um and now the problem node is solid solid white and the other router um mother router is still blinking white. Okay. Okay. Okay. It is now solid white. I'm going to reconnect to the Wi-Fi. Let's see if it'll do anything. [silence] It is not connecting right now. [silence] Do you have Wi-Fi on yours? [silence] No. [silence] No Wi-Fi yet. [silence]
20:00
Speaker 2
[silence] The color of the light. It's okay. Wait wait. When the room light is blue, tell me. Okay, make sure you are connected to the Wi-Fi. [silence] Okay. Do you see your Wi-Fi name for your MX6200?
20:00
Speaker 1
the Wi-Fi the name I do have that for the router it's in front of me Lynxys 06511 No I have a separate name for our Wi-Fi That's one I'm trying to connect to and it's not Let's see. It's showing up but I it's not connecting. I'm not really sure what's going on. Forget the [silence] yes I do this
21:00
Speaker 2
Your Wi-Fi, your links, your links are out of Wi-Fi. Did you see it? [silence] Is this the same Wi-Fi you're using to name your Wi-Fi at the house? Can you connect to that one? Is there an option for you to say, select forget this Wi-Fi? See your old Wi-Fi? Yeah, forget the Wi-Fi.
21:00
Speaker 1
say forego that I should say forever get, okay, network. Let's see. Okay. And now try to get. Okay, trying right now password. password. Yeah, okay, thank you. Are you able to reconnect now? Yes, okay, good. Now we're connected. Thank you. I think I'm connected, why is that mist? Aha. [silence]
22:00
Speaker 2
Your faster than the default. I'm trying to reconnect.
22:00
Speaker 1
came up and it went one. Give me one second. I feel like I, I feel like I lost it again. yours is working. Okay. Sorry, the other person in the household I'm asking them. Okay. So I'm going to go with it's working. It's just, okay. So now I need to go to the app. open. Okay, so now I'm on the login page. Yes. There is. It says let's, let's create. Okay, start. Let's create. First look under one of the notes for the recovery key, enter it below.
23:00
Speaker 2
hmm hmm hmm.
23:00
Speaker 1
Account Holder will be notified if this Password has changed. Okay, Continue. Okay, Enter New Password. So now I can enter create a new password. Yes, that's right. That's our network password. A new one. Okay, so I can do Okay. Okay. All right. Um, okay. Oh, it has to be at least 10 characters. Delightful. Super. Gosh. [silence] 2. 3. 0. 6. 0. [silence]
24:00
Speaker 2
Yes, This is your router password, not your Wi-Fi password. This is your administrator
24:00
Speaker 1
Okay. Now I see. I've got four nodes. Now the app is loaded and it shows all four nodes. It still shows the old node. I still see the old node name and I can't remove it. It won't there's no option. Okay? [silence] Uh, ΟK, we have to select this device and enter these items and then tap Continue. Network is selected. Now you see that I'm cloning, cloning, please wait while cloning. Okay, now we're connected, connected but can't see OKLM. We need a new device because we can't locate the mesh device.
25:00
Speaker 2
Yes. Okay. Okay. Uh, okay. It'll just go away anyway. Now, can you open the nodes?
25:00
Speaker 1
Okay, I'm in nodes and I see the internet logo and then the router, mother router with the three the original three satellite nodes I have set up that are named. 60 DBM. Okay, and that's true of one of my the other node and Yeah, I do have one node that's at low signal, but it always is. Okay, but the other one. [silence]
26:00
Speaker 2
[silence] You see the devices and nodes right? Click the nodes. [silence] open open one of the child nodes and tell me what is the signal strength that you can see. [silence] the value you need to maintain is not more than 69. Lower than negative 69 dBm better. Negative 50, negative 60 that's good. If you reach more than 70, 75, the location is not good. You will encounter disconnection and slow internet. All right? Value is negative 69. [silence] Oh. Okay.
26:00
Speaker 1
So the old node, the one that I had to restart, is just still showing there with no signal, so that's correct. Okay. Okay. Okay. Okay. Okay. this is node name. Yes. Okay, I've got those, I've got those all named. Okay. How, how do I, how do I get the node added that is, well, I've got the old node there, but I can't get the, right now it's, it's showing a node, but it does, it's not connected, so now I have the, things,
27:00
Speaker 2
That's okay. Now, on the settings on the top, click that one. You notice that one that you can rename the child? Yeah, you can change the location. Example, you place one in the room, in the bedroom, in the toilet, in the living room, you can rename them appropriately.
27:00
Speaker 1
The node that I've been troubled with is still not showing up anywhere. It's showing with no, no signal. Devices, I see lost route node. I don't have a device working off of, I do see different devices connected and actually I see a device. This can't be right though, cuz he's not here. There's one that shows the old node. The name of the old node. But it's. okay.
28:00
Speaker 2
Tell me, can you go to the devices and tell me if you can see the nodes? Hmm. Hmm. All right. All right. Let me explain. All right. You don't have to worry about this to see your router keeps a record of your own.
28:00
Speaker 1
Okay, okay. Oh, okay, okay. Oh, okay. Okay.
29:00
Speaker 2
Old devices, for example, you connect a phone and then you get out of the phone, it keeps it, the reason is once you reconnect, you will, the router will no longer have to recreate the connection. It will automatically reconnect. Now, your old router is still there because it keeps the record. And then after a week, two weeks, a month, it will uh flash it away. It will automatically go away. Now, your new Note is still new. It will come back. Give me an hour or two. It will come back. Now, that is the the application and it is in the cloud. There's always a delay on that one, especially now that we have outages in the cloud uh due to the storm. The only to know that uh Note is working, it should be white. You go to the router, the Note, the child Note, if it's white, you're good. If it's yellow, meaning it's weak, you need to move it. If it's red, bring it closer to the tablet [silence] Tell me more as you are organizing your room. We can chat after I wake him up. I made him some hot cocoa, but no, no toys, no. The reason is once you reconnect, you will, the router will no longer have to recreate the connection. And then, did the router connect? If you need your own, we'll get you one so you can connect it to that. If you want to PlayStation, you need one of them. They're $50 at Costco. And then it will give you an easier connect.
29:00
Speaker 1
Okay. So can you just repeat this to make sure, I'm sorry, this is the node that I restored to factory reset. That now showing up as white. It's not showing up on my app right now, but if I give it a couple hours, it will likely show up on my app. Do I have to take a step to add it as a new node? And it will just show up without a name because now I'll need to name it, right? It'll show up as an unnamed node. Suddenly, it'll appear in my app as an unnamed node, and that's how I'll know that it's been added. Okay. Okay. Okay. so this... Okay, thank you. Okay, gosh, I, I appreciate. One more question is, if in the next two to three hours, that no does not show up, then is that how I know I have to call again for phone support? or
30:00
Speaker 2
if it's not in the memory, it will pop us as unnamed or unknown. Yeah, you are right. It will pop up unknown if it's not saved in the system. You don't have to worry about your router, just to get you information, your router will expire on 2024, hardware. But in the phone support, you can call us anytime. Even if the router is already out of recently, we will help you. Support the phone. Through the phone. Isn't that great? Unlimited phone support. No worry. Yeah, you choose what says. Now, no need to just ignore it. It interest me. It's not yours. It's our side. It's in the app, not on the router.
31:00
Speaker 1
Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. It's good. Let me ask one more question then. Right now, I have the old the the node that we just reset connected to the router by Ethernet. Should I wait for it to show up someplace before I move it back to the room that I had it in or is it okay for me to move it now? Okay. Let me move it.
32:00
Speaker 2
issues in the app can you can move it now I will do it for you It will. All right. Yeah, your name is Susie. Ha Ha Ha. Ha Ha Ha. Ha Ha Ha. I grew up in Bakersfield and
32:00
Speaker 1
Wonderful. Thank you, Nathan. And good night. Bye bye. Yeah, oh, thank you for sharing them. Take care. Bye.
36:00
Speaker 2
Good night, Sochi. good memories. I mean, for your days. p.m. Mm hmm. Okay. Good night Mm-
36:00