V2 Rubric Detail — 185de0e8-7a30-11f1-b…

And. Sorry. Hello. yeah, I'm having trouble with my Leaksense child nodes. I can't seem to get them connected. It says they're on my network and there's network sees them, but I don't have an IP address associated with them and I just have a solid blue light when they connect.

Does that make anything... Okay. Hold on. I got it right here, but I need a little additional light. I'm sorry. I thought I could read it. Okay. I got it. Mx6200 system and it says the serial number is 58W10M27D05584. What I see on the thing is I see this. yeah. D05584.

Okay. So say that again. I have two of them, solid blue. It was giving me a solid red and, or it would go white for a little second or two, and then it would go red, solid red. But I couldn't get it. It wouldn't connect to the network. Now, when I log on, I see this, you know, it's name on my, as a Wi-Fi hookup, but I don't have, it's not hooked up to my network. Does that make sense to you? Uh-huh. Yeah, the main mode's white. I got, uh, I have total of, I think.

Five of them and three of them are solid white. Two of them are solid reds, uhm solid blue, excuse me. And I don't know I've taken them into the, you know, real close. Right now I'm not at right next to my main mode coming in, uh or main rodder coming in, uh the parent node. I'm not close to the parent node. So I'm away from it a little bit, but I got it there and it connected blue, so I said, well, maybe it's working, but it hadn't done nothing. It's just like it's not I don't have an IP address for some reason. Can you give me some pointers on what I need to do? Okay, do I need to take it close to the parent node? Okay, let me All right, I'm go, I'll have

to move it I have two of them but if you can walk me through one I might be able to get the other one so get both of them is that what you're telling me okay I'm going to the parent mode I've been fighting this thing for a couple or a month and I can't seem to get it to know what I'm doing wrong I've shut everything down brought everything back up it still don't seem to do it so within five feet okay Okay.

okay I'm plugging the first one back in and I'm gonna it's within five feet and I better go get the other one and bring it in here also do what ma'am okay [silence] everything else is working great but I cannot get these two

All right, I got them both plugged in. And they still go solid. They go straight to solid blue this time. Usually they flash a little bit. Let me see. Maybe this one's... Yeah, one of them is flashing. Flashing blue and... slowly. Got a slow flash. And this one over here is doing the same thing. They're both flashing blue and off, which I guess means it's trying to load network. [silence]

So once they go solid blue, I need to do what to them? can say that again, ma'am? [silence] once the child node goes solid blue, they're still blinking. [silence] on the main node? or on the child node? on the main [silence] Okay, on the parent. [silence] Okay, I got one of one child.[silence]

one node that's showing solid blue, and the other one looks like it just turned solid blue, so both of 'em went solid blue. So now on the bottom, okay, I'm at the main node. And there is a quickly, or second apart. Or okay, so five times with a second interval. 1, 2, 3, 4, 5. So what's that supposed to do for me? Now the parent node is blinking white on and off. Is that correct? no.

Okay, now, what about the? Okay, I don't. Okay, I see a blue flash on one of them. The other one, I don't see a blue flash yet. Wait a minute. There it went. So, both of them. Okay, the one child node is doing a white on and off. And the other one is still flashing blue.

Are they loading the system up now? Or is that what it is when they're flashing white? They're all flashing white. parent node and the two to come. Okay, that's well. All right. Thank you very much. That's what I needed to know. three, five. I can be calm. Is that five press mode written down in your app? Is that where it's at? I usually just tells me to reset it or something and I try to and it don't do any good.

Yes, ma'am. Uhm, they are still flashing all three of them. I just walked into it where I got another node and it's solid white, so I assume it's gonna make it. Okay, one of them just went solid white.

and the other one is still flashing with the parent node still flashing but one of the child nodes is solid white. okay, I got two of the child nodes white and the parent node is still flashing white. okay, now uh one of them went red one of them went to red solid red the first child note is now solid red yeah they're come up blue afterwards uh it's white right now it's not white solid white.

White again. The parent node is still flashing. When it went red, it went back to solid white. [silence] Okay, all three of them now are solid white. I'm going unto the app right now on my iPad, I got it. So I'm looking into, it's taking a little bit of time, it says getting router settings. Okay, it's got, it always saw six nodes, which is what I've got, parent and five child. But when I went into some of the specifics on the nodes, the only thing I noticed was I didn't have an IP address.

So now when I take them back, they should automatically hook back up again. [hope.] [silence] app still coming up. uh uh saw six nodes and I clicked on the six nodes so I could look at each one of them and it's still giving me a little circle thing. Make some time. okay so what do I need to go to to check it out. On the devices on the on the app. Okay I'm trying to get to the app here.

[silence]

victor CHARLEY, Tom X-ray TX.com. Lynn S-T-R-A-H-E-N. The internet provider is Colorado Valley Communications, CBC. on the app. the update, uh, where do I find that at? Let's see. close. I was going to devices to see if everything is connected. I'm able to log in.

Devices, you said? Okay, I got to voice pause. Okay, I see the parent node, I see the first one, the parent node. I think that's what it says to me. Family room, parent node router 2.4. I don't know if there's something connected to it. Family room, parent node, router, 5 GHz. That's one of the serial numbers, 8088, the last four digits. All right, let me see here. Oh, I don't, network communication, network administration. [silence] Family Room 2.4. I don't know if there's something connected to it. Family Room 5 GHz. That's one of the serial numbers, 8088, the last four digits. All right, let me see here. Oh, I don't, network communication, network administration.

I don't know. I'm on uh man, I don't know where I'm at here. I'm looking I was. Yeah, I know under I'm I'm at the main inline, the one coming in internet online, which means a parent node is getting it. Uh, but and then I go to the menu at the top and I see family time, Wi-Fi settings, guest network for already notification network administration. That's where you wanted me to go. Okay, I'm going to click on network administration. And uh, let's see what I see here. I see node six.

Automatic firmware update, charge, router, change router password, and, IP details, diagnostics and restart network. So do I click on nodes? Okay. All right. This may take a little bit. I don't know. Seems to be slow getting to the nodes. Mm. When I went when I, okay. Yeah, I had changed the names on them to let me know where they were, but since we reconnected, do you think it'll go back to the serial numbers? Like the last four? Okay.

she'll says an unexpected error occurred. Close and reopen your app. So says close and reopen the app or re do the router. Okay. Close it. And I'm going to wait a second and now I'm going to reopen it. Just got to go get to router settings again. [silence] I have a lot of trouble with my app for some reason. All right. Now on the top I got 40 devices and I got six nodes. Can I just click the six nodes there?

It's still showing that unexpected error occurred, okay? So I need to do what now? This is on my I Pad, so tell me again why it's not working. So I'm going, so I couldn't do anything, so I got back out now go back in again? Is that what you're telling me to do? [silence]

Okay, so you're telling me to log out and log in using a router password. Okay, hold on. I gotta go get that information. Is that the password on the router? Or my password? Okay. All right, so, okay, let me see what I gotta do here, because I'm confused. So I need to go to, I'm on my mainframe right now, and I'm looking at, I'm on, I don't know which, I guess it's, uh, messaging or something.

So Microsoft. So what do I type in the thing the 60180 or something? Referring to the app? No yeah, my app is on the iPad. Closing it. I'm closing it down. You want me to log off? You want me to log out of my iPad, right? Shut it down. Okay. Okay, I got what you're saying. Hold on. I may have to take some time here. I got that error message the other day when I was doing it, and also and I I did shut down and come back in and the error message went away, but unfortunately, I had nothing but the blue light. And some more say, well, the new ones okay, so we were in we were just in the setup mode there. I got you. So now mechi. Yeah. The two child knobs we were trying to add are solid white right now. I'm going back into your link.

It's just an app, and I want to log out, and I'll shut it down, but I got to log out of that thing, but I got to wait for the router settings to come up. Okay, so I got to go to my account, I guess set up, new product account, and log out. Okay, so now it's asking me to log in again. So I got to go over here to the top, and then Okay, I've got to put the password in here. [silence] Sorry. Go ahead. [silence] Okay. Okay. It says connecting to the router and then it switched over to getting router settings againafter I put in the log, dal, put in the new and put my password back in there. Logged in, Ifoeut in my my the the password that I get into that that account with. The Linksys app.

not the one I normally use. So I need to use the one that says on the router, on the parent note or the child nodes? Because there's a password on all of them, right? That matter? Which one I use? The parent node. Okay, so I'll go here to the parent node. Okay, so do I still use my regular account to log into that? In other words, my...

Okay, so I'll open the links this app. I see. See, I had to log in to my account. I'm long down. I'm logged in. Is that everything? Automatically. I have logged in. Thanks.

Oh, let's create your router password. Do I hit start? Use this to login when connected to Wi-Fi and your router is not connected to our servers or updating. Is there a reset? I don't see a reset. So the lower right side I have start at the bottom. At the top I have, I'm on login.

you're wondering where the dashboard is, I don't see a dashboard. manage your Wi-Fi, it goes to connect and it says router password. I click that and it says let's create your router password. Okay, look under one of your nodes for the recovery key. Is that important? Do I need to put the recovery key in there? I don't see, I don't see a reset router password. I have [silence]

Of still of log in. and then if I hit start, yeah let's create your router password. Then I gotta hit start to create it. Okay, now I have to get the number. 7 4 5 8 3. 7 4 5 8 3. Account holder will be notified if this router password is changed. Okay, it's telling me enter new password and enter password hint. So I'm gonna put the same router password I had, right? It's on the bottom. [silence] and new password, right?

So just put in my own, can, can I put in the regular old password I had, or do I need to change it? Okay, so change it. Okay. All right.

[silence] Uh so far I got a hint put in some kind of hint. It's asking me to save the passwords. It says getting router settings again. Yes, I was. Okay, I'm back in uh I'm back on the main input page. The first one with you know, 39 devices and six nodes. So I need to go somewhere on this to devices again or nodes? Nodes?

It looks like it's connected. It looks like So everything's, everyone's up to date, all that stuff. Only thing I know to do is just take one and go plug it in somewhere else and see if it connects back up. Is that correct? Still there? Okay. I went up here and called one of the routers. Let me go call that other one up, because you had the last digits on it. Yeah, that one's 0 5 5 8 4 serial number. [silence] and I see I see it right here, fine. It's got a white light on it like normal, like it had. So so in the future, when I want to see my network, I can't go use that Linksys app. I use it, but I have to go in using that other password, the one I just created, right? And use the uh, well, yeah, use the password, use the serial number off the back of the main one, and use the router password. Which is now I know what my router, that router password is. I have to go change it. I think I understand that I'm a little bit slow, but

This ma'am? Okay. I got you. Nope. No other concerns. I'm going to okay, so, all i need to do is go put them back and see if they hook up. All right. All right. I will do that. Thank you very much. Appreciate it. Bye.