V2 Rubric Detail — 1880ebee-806e-11f1-9…

[KEEP_UNCERTAIN] Welcome to plink soup. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling plink. My name is Evan. How can I help you today? [silence]

Mhm. is your mother node, is your mother node also an MX-6200 uh, huh? and in what way did you try to add the node as well?

All right. Just to confirm, you tried having them just using the pair button. Is that correct? All right. You didn't try any other methods so far? All right, but just to confirm, only just using the pair button. There are multiple ways to add your child notes, either using the pair button or using the add button with the plus sign next to your parent note. When attempting to pair, please ensure that the device is in a discovery state. This process is like pairing a Bluetooth device, so make sure that there are no other devices nearby that might conflict with the device being paired to mine. Also, ensure that you have the latest version of the child note app installed to avoid compatibility issues. You can check the updates in the app store. If none of these methods work, please consult your child note device manual for more troubleshooting steps or contact child notes support for further assistance.[silence]

first one, as you mentioned, is just using the pair button, which as the current moment, you mentioned, is not working properly. The second one is by accessing the web interface, either using a computer or laptop. And thirdly, the other option is using the link app. I'm sorry. Uh, the fourth one as well is by using the press method. So before that one, you need to factory reset the child node again. Hold the reset button until the light completely goes out. Yes. Yes, you can. You can just repeat the process afterwards. All right. [silence] [silence] [silence]

All right. May I know who I'm currently speaking with? All right what's up? All right, Sir Richard since this is your first time calling, according to our end. What's the emailed registered in our end? Mm-hm. It's Richard haroony@gmail.com. All right. While we're waiting grab your new registration note. Yes and thank you so much. I was able to pull up your record as well.

It's just currently rebooting. When you initially did the pair button as well, did you try rebooting your parent node to see if there's any changes? Also, yes, it's understandable that other nodes work. However, if trying to add a child node while the already existing nodes are working, but the new child node you're pairing up seems to be not adding up, that's the time you need to consider doing a reboot on all the working mesh system. Reboot doesn't necessarily mean it disrupts your connection but rather it just restarts it all right. let's just wait for it. since it's solid blue, go to your parent node. We're going to do what we call the five press method. First, you're going to press release, wait a second, press release, wait a second, five times on the reset button of your parent node. The button the label Five press method [silence] All right. After the five press, did your parent node started flashing? [silence] All right. So, once again, try doing it again. It's a quick press, quick release, wait a second, quick press, quick release, wait a second, five times on its reset button. [silence] When you did it, did the child node also started some changes? Your child node started blinking blue? All right.

All right, let's wait for four to five minutes. Double check to see if it stops blinking. Yes, keep on observing it. Yes, observe it for four to five minutes. [silence] Yes.

He's going to do. Okay. Procoepherdus diagnosis. All right. Concerning. Copper. Status of the patient in this Ministry. All right. There are multiple reviews. [silence]

Wait for one more minute. Make sure that the light stays that same color. Don't do anything yet. Just keep on observing it.

Yes, usually, when trying to add a child note using the Swift method, it turns briefly white for this model, slightly turns red and should go back to white if successfully added. Perfect. If you want to double check, just refresh your app if you're able to access, it should show up as an added child note. Yes, that's correct. Perfect.

[silence] When you update firmware on your nodes, once it's done adding or finishing adding those firmware, do not touch your nodes or do not move them in any form of way. Just let them sit there. Yes. If that's the case naturally since this is a new node, it's currently using that specific firmware. However, if you let it sit there, it should detect the new version as well.

But if you want to manually put it, yes, it will automatically update itself since it will be able to merge with your current network. This ethernet cable should be connected to your parent node. You have a different router. If you want manual control, place it Right in front of the router.

mm-hmm. I see. However, if you try connecting a child node directly to the router it will not be able to work. It needs to be either connected directly to the parent node or to another child node. [silence] If you're referring to a different router, it won't work but if it's connected to either one of the near child nodes or directly to your parent node, it will secure the connection still.

He means a switch with multiple ports. No, because what will happen is, instead of it trying to pair up with its parent node, it will try to connect to a different network which that's specific child node cannot recognize. In other words, if you try plugging it into that switch with a different source, it will act like another router instead of a child node or an extender. Mhm.

You want to use the child node still as an extender or a different access point at this point. [silence] Mhm, mhm, mhm. I see. [silence] No. Uh, once again, if it's not directly connected to its parent node or to its near other child nodes, it will not act as an extender or a child node at this point. So, as you mentioned, it's very far from your main network. The best action for this one is to set it up as a

you need to apply to use, you need to factory reset it. And if you want it to work the fastest way possible, just do the five press the one that we did on the parent node onto that child node. And it will automatically set itself up for you. Yes, it should be plugged to the internet. Yes, that's correct. So that it can gain internet.

That's your ethernet where your TV, laptop, computers, those kinds of devices to be connected wired directly to the child node or to the source. Yes, you can. But in this current setup that you have, it will not work. All right. Yes, go ahead. You will notice that it will change slightly red for a little bit, but eventually it will go back to solid white. So you don't have to worry about it.

No, you won't be since the app is only limited to managing one specific mesh at a time. But you can download it on a different phone or device instead. I see. Yes, you can. You just need to connect to that router's Wi-Fi. [silence]

It can be wired or wireless and just access it by typing in myrouter.info and there it will ask for the credentials and you'll be able to manage it there. It should be underneath the router itself or that specific node.

Yes. Noads usually boots up around three to five minutes. [silence]

Perfect. Is there anything else? All right. Thank you for calling Linksys as well. If you have any more problems, feel free to call us back. Take care, and have a great day.