Speaker 1
This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hello, this is Eric from Linksys customer assurance team. May I speak with Dan or Carla? Hello. Hello, Dan. Thank you for answering my call and can you hear me okay? And on the line Uh, actually I really appreciate the topology. It's so detailed and I appreciate the placement and the label of the nodes. I appreciate that. Thank you so much. Okay. So, uh, but for us to- really uh optimize your network, we really need to uh do it together, like uh we will use your laptop or mobile phone as an actual signal meter because I know that they're kind of far when I see them. Okay? So, in order for us to optimize it, I will generate like a sysinfo log for us to check their backhaul and we will temporarily turn off the child nodes so that we can like relocate your laptop for example, like on that node's location and let us see how strong the signal is reaching there. And if you see that it's not that strong, then that's the time that we will do the proper relocation, so that we will have a much better backhaul between each other. Yes. [silence] But they're still on the same like one big address, right coming from the MB770 because that's your router. And okay. [silence] Okay. [silence] Yes. The main floor, the LN-1600. [silence] Yep.
00:00
Speaker 2
the main floor and the bottom floor. So, basically, I have one network providing the upstairs and the other network providing the downstairs. Yes, I've hard-wired both. If you can look at the first, yeah, hard-wired. I've even cabled the right, yeah, it's a main floor to the bottom floor. So, hopefully, I didn't lose much strength there. And if you can, if you see that on the, on the main floor, my main, I have a very good signal. Now, there's no issues with the, the main floor upstairs. Um, and if, you know, uh, basically, what I want to make sure I got is
02:00
Speaker 1
uh yes. uh uh what uh uh same time timeframe? OK. uh is it OK if I'll provide you email uh then? Like uh the steps that you may need to do. Will that be OK with you? OK. OK. so so uh sure sure. [silence] Do you want to keep using a Mac or a PC for your job? Okay. Okay, no worries. No worries, then. So, uh, I believe, uh, tomorrow is Saturday, then. Uh, we're, we are closed on Saturday. Okay. Okay, so then I'll just send you email then. I'll just send you email for, oh, sorry. I'll just send you email for, for further instructions then, okay? I'll send you email. No. Okay, no worries, no worries. I understand then. So, we'll, we'll reschedule then.
03:00
Speaker 2
Okay. You want to tell him? You want to tell him first? Because I don't know. He's got... Eric, he's gonna tell you. Okay. You need he wants to hear from you. Tell him this. What I said. Then there's-- remember that that uh the bathroom, one of the rooms downstairs, now, will extend there, and I want to put an extender. The ones we have to put the other optimized, best spot in the room so we can put our device hardwired to that thing while having the best um setup with all the other rooms that already have the good setup, but making it so it has the good setup, using that room as one of the ones that has the extenders so we can use that one that hardwire cord to we can use it for the other device that we want to do. Did he explain himself, Eric? That he? Okay. Right here. Perfect. Okay. Eric, E-R-I-K-H. His name is Eric, like yours, but E-R-I-K-H. Yes. And I'm Dan. I'm the husband. I'm the person that set up the system. Yeah. So, so we're, uh, we're, Eric is a part of our team, but he sometimes he gets. I don't get any. Thank you so much. God. Yeah. I'm gonna do it. So, thank you. Okay. Yes. Okay. Okay. God. Thank you.
06:00
Speaker 1
we can properly relocate the nodes because you have mesh system there, and since you provided me the topology, that's actually giving a great help for me right now, okay, so, um, if I may ask, since you mentioned that on the main floor, all the coverage there are okay, so no problem with the whole coverage on the main floor, you you're getting Wi-Fi connectivity, better, correct? Okay. Okay. So, the concern is on the bottom floor, that's our concern, we're having uh low signal quality on the bottom floor on particular area. Mhm. Mhm. Yeah.
08:00
Speaker 2
will start it for you. yeah yes I'm sorry I can't I can't hear anything. Eric yeah basically there's uh um if you look at the bottom floor router uh currently um uh were uh were just
08:00
Speaker 1
Ellen 1100? Uh-huh. Okay.
09:00
Speaker 2
[KEEP_UNCERTAIN] just hardwiring it right to that router on there and it works fine. Yeah, but it works fine. But if you look at the the tile tub surround tub there, there's a desk on the other side of that and that's where the workstation is where where they would like to work with being hardwired. So it makes a it's a free run with no walls. But um that's that location just adjacent to the tub surround is where that desk is and that that that is where that there's a table there. Boss. That extender adapter, I'm willing to just trash I I understand that was just an extender and just stand it. So but but I'm a little curious as to what another one of the extenders I'm sorry for being interrupted put another extension there to the ones that I've said there. Yeah, but so I I guess it
09:00
Speaker 1
okay. okay. I these are out of warranty launches. don't worry. I'm just uh can. put the live one. I might be able to like do extra faster just like ask my supervisor that I can assist you with the waveform and though it's out of warranty because I don't want to let you pay okay. But it depends on our company. okay, policy. But I wanted to assist you for free, but I need to ask for approval, okay? So the rainy room it'll be put in near the
10:00
Speaker 2
if he's got the let us send it okay I guess your intent is is I I recognize that the ellen 1 1000s don't have ethernet capability but but the ellen 1600s do so is it possible maybe that I can relocate to the node 24? uh and and go downstairs and put it right adjacent to that tile tub surround. Okay. Uh. Okay.
10:00
Speaker 1
This area where we're in there's a tile subs around. Am I correct? That's where the... Okay, because just to confirm, you have here, we're now on the bottom floor area, okay? Where the half the concern. So the MPE 70 from upstairs, there's a long internet cable. I believe that's a 50-foot long cable wiring the LN1100 in bridge mode. Then you have then the child node that is very close, which is ending serial number 80. That's the LN1200. Okay. Then we have then another node which is very far, which is LN1200 ending four three zero number. So that's the one that's very far, okay? So this is the one that we we like discuss before.
11:00
Speaker 2
that's correct yeah and you can stand up
11:00
Speaker 1
Or like it's a possibility that we can relocate it near, like, you can put it near the tile surroundings, but it defeats the purpose because you wanted to wire a game console there, am I correct?
12:00
Speaker 2
no it uh you mentioned tplink i'm that no oh yeah that's the that's the one i i i i was talking about that i was thinking about getting because it's one
12:00
Speaker 1
that problem that you mentioned last time. I documented it. Yeah, I understand that, Eric. Okay, so, but there's like a pros and cons if you do like the switch because it may not be nice to to see in your house that there's a cable dangling unless if it's properly installed there. Okay, so if you have the RE 73 50 before, okay. That was... here inside this Tal sub surround area, right? It's like somewhere in the middle. other side of the wall. Okay, okay. [silence] Jason
13:00
Speaker 2
Yes. No. sorry. it was inside. it was on the other side of the wall. You know just just north. Yeah, I'm just just that tile surround uh as a as a location. But it was it was in the same uh aisle or room as where the the 1100 router is. it's just adjacent. it's just over uh it's just um that tile surround I recognized could be an issue with the the mode the node 43. that's why I put that there. But uh the location where a desk is, it's not a it's not in the it's not in the bathtub. It's on the in the room adjacent to him.
14:00
Speaker 1
Okay. So, if if you're going to, like, put a laptop here on this area, can it get the signal directly from the router from the one that's LN 1100? Can you get a signal there? Yeah. Yeah, phone is, okay. But, uh, set your expectations, the the computer is actually the one that we recommend, but if there's no availabillity, then we can use the phone, okay? So, if you have a phone here, um, how much signal are you getting? But take note, there are other child nodes here, so you may be getting the signal from the child node. What we need to verify here is the source.
15:00
Speaker 2
Yes right across the hallway from the router. $1100 Ellen 1100. [silence] I don't have a laptop per se that I could use but I could use my phone correct?
15:00
Speaker 1
from this LN 1100 because that's the much stronger bandwidth because it is getting wired connection from upstairs, okay? So if if you're getting [silence] no? Ah, I see. So the MB is able to to cover it. Okay, I understand. Okay? Yeah, because the
16:00
Speaker 2
Yeah, well, I've walked I've walked through the home with my phone and I linked myself to, you know, the various networks and I'm seeing that the actual MLE 70 with the with the LN 1200 nodes upstairs provide plenty of signal downstairs. Uh, yeah. And it it seems to be stronger than the LN 1100 router that's hardwired that's downstairs. Uh, [silence] Okay. I just want to be aware that that LM 1200 doesn't have an ethernet port. [silence] And now would it be possible to try to move the
16:00
Speaker 1
Okay, yeah, yeah, you okay, let me, let me go back upstairs. So, the one that you're planning to move is the node ending serial number 24. Correct? Okay. Okay. Yes. So. Yeah, you're, you're, you're correct. Yeah.
18:00
Speaker 2
Father finishes his thought. Okay. Literally, right there. I'm sorry. Uh, Eric has something to say. Yes. And you see what he's looking for here, right? See that, right? Tell him about this TP link that you were talking about with Eric. Yeah, and the TP link. The model E H 10. We need. We need two gate. Another thing because the one in the back. We want to keep it hardwired like we had. But we want to be able to use the another point to hardwire it to the to uh um. The other another port to it so we can have two ports because it only has one port. So then we can hardwire the the. no to the what they were hardwiring to originally, and then hardwire to something else in that spot. The other side of the wall and that's it. Right. Amen. Eric, is that hit in person? Did you hear him, Eric? Yes. What? What is.
19:00
Speaker 1
Okay. Understand that you provided another model because I understand earlier the wired Ethernet switch that you mentioned. I agree with it. Okay. That's uh it's uh it's a solution for you to bridge it from the LAN 1100. Okay. But as what we discussed earlier, uh it may not be good to see the Ethernet cable dangling there. Okay. So, that's the reason.
20:00
Speaker 1
it's a playstation correct it's a playstation uh what wired device you going connect here uh wire computer nintendo okay yep okay okay okay thank you okay so if you have a nintendo switch that you're gonna connect so you wanted more
21:00
Speaker 2
got it did you hear that Eric can you help us here? so you know if one if it had another port but it had internet internet yes no Nintendo Switch it's an internet Nintendo Switch Nintendo Switch yeah video gaming sensor now let's talk he can hear you just say fine and clear and fine and clear[silence]
21:00
Speaker 1
One Ethernet port because you have other wired devices you can connect on this area. Am I correct? Okay. Okay. Okay. Okay. Okay. Okay. Okay. No worries.
22:00
Speaker 2
He does because I wanted to keep it hardwired to the main browser. So I wanted to be able to keep it hardwired and be able to use the secondary port to use one of the use on that particular device. and you don't see the dangling cord as he mentioned before. I'm not I'm not infrequent with it. I got to go back down again for that. You can. You don't want it to he doesn't don't want to he doesn't he wants to or they want to bring the the bedroom bedroom. You know the bathroom. The the the long room they have that little box the square box you tell you for the name. Yeah well that's the the main main floor plan. So what is your opinion Eric? I'm sorry what my son is fighting about.
22:00
Speaker 1
So, this is what we need to do, okay? Since, okay, this is, we have an option that you are, you're not, you don't need to spend another money, okay? Well, just make use whatever resources you have here, okay? So, you can move the LN 1600 Node 24 that is near the stone fireplace, okay? If we're gonna relocate that to the area where the tiles are around, okay? We're gonna check if we're getting better signal there, okay? Because if you're, if you're getting better signal from the LN 1600 Node 24, Okay. Okay I apologize for the inconvenience. So, the since- since- since we- The E- the LN 1600, the one on the main floor, it has one ethernet port, and- and that's where we can connect the PlayStation and if it's only one wire device then that's already enough. [silence]
23:00
Speaker 2
Do my son, why did you say that? Eddie, but don't walk away. No, no, you're just... You need to understand what... Okay. We use it for the kid, for the heart and for the TB. Okay. If you, please stop and listen to Eric. And then if he says something you don't agree, ask him why is that or ask... It has no ethernet cable, of course. And the makeup is here in the entrance. Yeah.
24:00
Speaker 1
okay but if that LN at a node node 24 and there's node 27 right so uh eric there's node 27 label and node 24 label of LN [silence] 100, right? I believe I'm seeing your main floor plan here. The node 27 LN1600 is the one connecting the TV via Ethernet. Am I correct? Okay. Yes. Yes, you're correct, then. You're correct. The node 27 LN1600 is the one connected to the TV.
25:00
Speaker 2
Heck yes you wanna what is what your that's your yes well I'm sorry on the main floor no on the main floor no 27. You're not viewing it's connected it's okay but you can't and video the sound sound so I'm I'm I'm I'm I'm wondering if the no 24 is actually redundant meaning it it's not really if it if it goes from the router the router the bridge mode to no 27. Yes thanks for thanks there it goes Eric. Your father put it open it is yes that's why it's next to no I am I am I I'm I'm wondering if the no 24 is actually redundant meaning it it's not really if it if it goes from the router the router the bridge mode to no 27. Yes Eric s there it goes Eric your father put it open it is yeah that's why it's next to no
26:00
Speaker 1
Are you seeing that? Thank you, okay? So, that node 27, we will not touch that anymore because that node 27 is providing connectivity to the TV, okay? So, this node 24 near the stone fireplace, this is our option because we will not be using the RE 7350 because that's already out of warranty, okay? So, we are planning. This is just our plan, Eric. We're going to turn off this LN 1600, then we will transfer it to the bottom floor and place it near this area that you can wire your PlayStation. Would that be okay with you?
28:00
Speaker 2
Yes, but I also want to make sure that we can hardwire it to the other to the [ silence ]
28:00
Speaker 1
okay okay yes yes Carla okay Mm-hmm. Yes, you are correct then. So that you will not be spending more money, okay? Because I understand your
29:00
Speaker 2
to the one you have downstairs. And there's another there's another car. For once Eric, would you mind explaining it to him? Because he is stuck in something. unless just give me a can. I'll be right back. Eric? sorry all right Okay, so it does like, yeah, Eric stepped out a little. So, so it, so maybe we'll what it sounds like what you're hoping to do is maybe disconnect the node 24 and and make sure our connection are correct, are are still okay. And then relocate that downstairs and see how it works. Right? .
29:00
Speaker 1
But if your TV is wireless capable, just in case, if it's wireless capable, then if turning off the node 27 and connecting your TV wirelessly to any of the signal that it can get at it's much better signal, and if you're getting the right bandwidth, then why not using it wireless. Okay? Just as an option. Okay? But if... Yes because if I see it like relative location from the bridge mode LN-1600, because this LN-1600 doesn't communicate with the MBE-70 because they're not on the same model mesh, okay? So it may connect to the main floor if you turn off the node-24, but their signal might not be okay, but I can't prop -, [silence]
31:00
Speaker 2
[silence] Oh, I see. So you're suggesting maybe using note 27 to go downstairs rather than note 24?
31:00
Speaker 1
Okay, generate the system log with me extensively. [silence] We're not going to do any relocation yet. I'll need to make sure how are these nodes communicating with each other because if this node 27 is communicating directly to the main node that's in bridge and RSI is good, then we don't need to worry to relocate the node 24. Okay, but if I check on the system log that this node 27 is getting the backhaul from the node 24 like in a daisy chain manner, then the node 24 is important. But I haven't checked the RSI yet. So do we have like a computer that we can generate this system log right now? [silence] Or I believe we have, okay. So make sure, okay, make sure that we are connected to the system log. Okay. So can you see the nodes tab under the neighborhood and you can pull the information from here for the sysinfo logs?
32:00
Speaker 2
Yes. If you want me to do that, I can do that.
32:00
Speaker 1
Okay, I believe all the SSIDs here are named the same because I believe the NBE 70 is the one that we We name differently. Correct? Am I correct? So, okay. Oh. Okay, so using your computer, if you are able to connect to the LN 1600, then I can start from there. Okay? So let me know if you're connected. [silence] Yes. Okay. So, uh, Eric, we are just going to check the SINFO log for the LN 1600 for me to know how are each of the nodes communicating. Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence] wing with each other. So that we can properly see if it is okay to remove one of the nodes from upstairs and relocate everybody. Okay. So right now, we're not going to touch anything yet. I'll just need to check that this is info log. Okay. So, okay, do we have a computer that we can use right now and connected to Okay. Okay. So, since that's an Apple, could we go to the Apple sign and let's go to system preferences? Oh, that's okay. Network. Network. And on the Wi-Fi, and on Wi-Fi, you're connected to the LN600, not to the MBE, correct?
33:00
Speaker 2
yes yes sorry yes. Yes, go ahead. No, I'm in a network and I mean, uh hold on so you're not connected to a different one.
34:00
Speaker 1
[KEEP_UNCERTAIN] OK, uh, the LN1600. Oh, I see. OK. Um, can I, can I try to do remote access again with your computer, because last time, we tried it, and it was not working. Can I try it again? OK. So by the way, this remote access, uh, I'm using a tool not from Linksys, OK, but it enables me to access your computer, of course, with your permission. OK, and you can terminate the session any time, and this session will also automatically terminate if it's idle. OK? Let me generate the session ID, but on your computer, could you go to join.zoho.us? Join is j-o-i-n dot z-o-h-o which is Z for zebra, O for Oscar, H for hotel, O for Oscar, uh.com. OK, thank you. OK. OK, session ID is now being generated. Wait for a few seconds, Eric. Session ID 43691530. Can you confirm? [silence] Yeah, I found that. This is a great resource, eh? OK, let's join the thread. Yeah.
35:00
Speaker 2
Join. No. Sorry, I'm in the back end. Mm-hmm Okay. We need to such an in the name.
36:00
Speaker 1
Thank you. Please enter your name and click on join. then please read the terms and download the file. And once you've downloaded the file, look for that file, then run it and please do grant me full access. Okay, I believe I'm seeing your screen now. Thank you for granting me access. Let me proceed, okay. Thank you. Oh, so this is a Windows computer. Uh, it was a Mac computer that we're tried last time, right? Oh, I see. Thank you for your help, Eric. Let me
37:00
Speaker 2
Knock, knock, knock. works trying no a Mac it was always a Windows computer
37:00
Speaker 1
I'll just go to your control panel, ok? I'm going to your network and internet, then I'm going to your network and internet and sharing center. I'm going to your change adapter settings. So I'm seeing here there's Wi-Fi and ethernet, okay? So this computer is both connected wired and wireless. Let me just check your wired connection, okay? So where is this computer connected? Is it connected to the LN 1600? Am I correct? It's hardware to the MB 70, it's okay. Then,
38:00
Speaker 2
you have to to call them you have to you know make sure he's reasonable what your point is do they recommend that they just it's over here this it's hardwired to the MBE 70. but but I'm using WiFi for too
38:00
Speaker 1
okay, no worries. let me just uh document the information here. so I'll now check the uh w a rless connectivity. [silence]
39:00
Speaker 2
_my phone uh license 1600 so_
39:00
Speaker 1
[silence] We just document, the information, okay? [silence] Am I now trying to access? [silence] Uh, may I know what the password you have set up with your LN6100? Uh, was it still the same as the one that we set up with your MBE? Because we have different password, right? Password for the wireless, and password for the web interface. Uh, may I know what, okay. Okay, you can type it. there. Thank you.
40:00
Speaker 2
touch the other there flash you okay one point right so maybe why yeah I made off to the same you want to jump in or you want me to give it to you well so I'm sorry where where are you headed? Which which uh network are you trying to get two? [silence]
41:00
Speaker 1
Your LN1600, this is the LN1600 now. What's your router password for the LN1600? Okay. Okay. Okay. Okay, if if it's not working then uh if you don't have a list. Try first. Try first. Yeah, the one that's uh the Wi-Fi password showing up there. Yeah. On the LN6100. Yeah, on the LN6100. [silence]
42:00
Speaker 2
Yeah, that, that should be, that should be, um, the same. It's the Linksys 7. Let me try again. Well, is it, should I, should I go back to what's, should I go back, I'm sorry, should I go back to what's listed on the actual, uh, router? Should I use that password? Yeah, I'll try that. [silence] Okay, let's see if that works. So, even that. Yeah, that's. You know what. Yeah. Oh, okay, that works. Okay.
42:00
Speaker 1
Okay, can you type your router's password? And if we have 70. Thank you for type it and. Okay, so then, uh, when you access this MB70,
44:00
Speaker 2
uh um assist. Uh, okay. Thank you. Thank you. Unnecessary grief. And I have to go to the right level. Nice course. Thank you.
44:00
Speaker 1
using that password, okay, that's the right password for the admin. And I believe that's the one that we set up last time, okay? And so for for the NL- 1600, usually the default there is either the Wi-Fi password underneath that node, or if you already changed it, then that's the one that you need to follow. And that's case-sensitive. If I may ask, was it the same as the one that you set up with the NBE70 for the router administrator password? Okay. So wait for a few seconds, okay?
45:00
Speaker 2
[silence] [silence] [silence] Yes [silence] I I I'm pretty sure I I um changed the password to be the same. Yes.
45:00
Speaker 1
Okay, can you, can you try to type the password? This is for the LN6600, okay? Okay. Okay, so if it doesn't work. The purpose I went directly here because if you go back to the web interface, it might lock out, okay? So, let me try again. So, may I ask for help? Can you try instead the default Wi-Fi that
46:00
Speaker 2
Yeah. I highly recommend buying that one, it's only there. 14 bucks it's the biggest 5.5 that I'm supporting. [silence] Uh this one here. [silence] Wow.
46:00
Speaker 1
showing up on your NLN sixteen hundred the one that's on the parent node the one that what's set on bridge okay thank you it's case sensitive okay make sure to identify what is the O or L or zero okay okay
47:00
Speaker 2
Yeah, I tried that earlier and that didn't work either. I can - I can try again. So, I'll try that. Ah, no, I think I I I think I'd misconstrued one letter. So, yeah, I think I I did it wrong the last time. Let me try it now. Is there a window too? There's an abs processing. There's an abs processing. As you do that, bc.
47:00
Speaker 1
Well, thank you for doing that, okay? So at least we're not locked up, okay? I appreciate your help. Thank you for that, okay? So, we're now in business. Okay. Let me proceed. So please do label that, okay? So that uh it'll be handy next time because you have different devices there, okay? So, label it as your LN 1600 router administrator password, okay? Because earlier, we uh yes, Eric, uh because you have uh multiple routers here, okay? You have the main router, which is the MB 70. And that's the one that we configured last week where in uh we changed the Wi-Fi.
48:00
Speaker 2
Yeah. There was one letter that I misconstrued as a different letter, so there we go. Yeah. Yeah. Yeah. And is that it? That's the message.
48:00
Speaker 1
**Description of what happened after going over how to set up a Google Home with a VV VOIP phone system. Here are the steps that were followed:**
49:00
Speaker 2
Eric. Eric. I was just calling my son. No, thanks, thank you, I just calling my son. Thanks. Thanks for yourself. All right.
50:00
Speaker 1
and it's getting a negative 63 uh dbm. Okay, so meaning this is on the range of like uh allowable range because our allowable range is from negative 50 to negative 69, okay? Then we understand that they are not that close with each other but I believe they are. You see this one node 10.92.1.1 and this one.136. This is connected. Uh uh. Okay. Okay. Okay, okay. Okay. Okay. Okay. Eric? No worries. No worries. Okay. So that that we can have a graphical way of seeing the nodes. Okay. May I ask for your help then? May I ask for your help then to to type the the correct LN 1600 server? The one that you that you check on the actual device that you accidentally missed one letter? Can you type it here? Yes. This is the LN 1600, not the MBE. Okay. Thank you. [silence]
51:00
Speaker 2
Don't touch people's chair. Please. He cannot touch people's chair. Please step back. [silence] Oh, welcome. I you what are you like yeah, but Sam Singham easier 778 Okay, man, because the signal, from here the same signal of the off the box just just just just just just Just listen. I said, I said, then, do you know that triangular box you have in your business room? Do you know a rectangular box your major Stop talking. Please. You know, that rectangular box you have in the much region? Remember? I cannot leave you alone to do to I cannot you have to respect it. He's not going speaking me, too. You guys together are not you don't respect me. [silence]
56:00
Speaker 1
OK. Um Eric, I I do understand your point. OK. So what you wanted is to have a node that has at least two ports that you want to relocate there because one end will be connect that wire to the main router at the bottom, which is the ELN 1100 and the other end will be wired to your PlayStation. That's what you wanted. OK. I agree. I agree with that. OK. So, but the the other option that we have as well, Eric is the one that you don't need to buy anything. As of the meantime, that's the one that we are planning to relocate one of the ELN 1600 from upstairs, transfer there to your location. That's just an option. OK. So, but if after doing that, uh Eric that [ silence]
60:00
Speaker 2
The S-21, 21, 22. This is the sample. And I'm on the camera. Yeah, the team will switch. You see I have I have Yeah, the 24th is the 24th, and then He says they grow through maturity.
60:00
Speaker 1
We are not getting really a very good uh output. Then that's a time that we may use to do the your idea of having uh another device that we can wire. Yes, that's a desktop switch unmanaged, yes. Uh huh. Yes. Yeah. You are correct. Okay. Yes. You are correct. You are correct, Eric with your with your suggestion okay. But as what we discussed make sure that it's properly laid out because you may need to put it on the ceiling. And the limit for the ethernet cable is up to 100 meters. Okay. That's up to 100 meters or 328 ft. But I believe your the distance they were not used up all the length. Okay? So that's your idea. So the idea of what we're we were discussing with your father Dan [言之间有一些对话的内容同时不能确定说话人，所以我们决定就在这里暂停了]
61:00
Speaker 2
I understand everything he says. But the person that's gonna use it, when it slows down, he's gonna he's gonna move right back to the other room. So you so that's why this is the only way because we need a hard wire to the other one because if he if he moves back. You're talking to Eric now. Talk to him. Yes. But he has another he has his motive is to have a working all consistently strong all day. So if the other person is not available is gonna move back, all this work to move it is going to be it's going to fail because you can connect it wirelessly but it's not always.
63:00
Speaker 1
Yes. The five port switch is ready okay. this this is too much this is too much okay. because of the 2.5 gig gig ports the idea here is for your LN1100, its land port's are only one gig okay If you buy the other one, that's too expensive. Compared to this one, this is cost effective because the LAN, that's one...yes. Yes. This is, uh, this is a great option compared to that $79. That's too expensive and it, it, it's more than the required, okay? So, I, I agree with your idea, Eric, that you want like stable connection and not depending on any wireless because wireless has wireless interference. So the purpose you have it's wired so that you have full duplex, all stable wired connection for your game console. But, okay. But the one that you need to have a challenge is to lay out the cabling. Make sure the cabling should be properly crimped on both end. But you need to measure first. Measure first from the LN 1100 at the bottom. That's your mail.
64:00
Speaker 2
[silence] yeah but it's like one game you know? one game yeah [silence] yeah [silence] yeah [silence] Yes. I. That's. I'm trying to I'm. listening. Yeah. but he he this. I. Thank you.
65:00
Speaker 1
[ silence ]
67:00
Speaker 2
So it's a continuing problem. Yeah I currently have uh uh ethernet cables that are all yeah yeah that's different. Can I purchase that? I already have. Yeah no not a creme brulee. I've already purchased I already have the.
67:00
Speaker 1
Okay. Thank you for that one Dan. Now just an estimate then how how long could that be from the the LN 1100 from the bottom floor going to up to the the ceiling and going down to that sub where how long could that be? Like still 50 ft? [silence] Yes. [silence] how long uh how long Dan, I was not able to get that. [silence] around 50 feet still correct? [silence] It's okay, then. I understand your point, then. Actually, I understand your point. As long as the total, just make sure that the total will not go beyond 100 meters or 300 feet. If you're not going beyond 300 feet, then it's okay. There should be no problem. Yeah, because I had an actual lay down. cable, it's about 170 ft, and I was able to get the right pink test. I was the one who crimped it, and I was able to make an access point going there and no problem. So the limit is 300 ft. Okay? Okay, so Dan, I appreciate your help. Okay, and Carla, and Eric, thank you for your suggestion. So we'll move to your suggestion, Eric. We'll move to your suggestion. We'll do wired. Based on what I have verified then, this is, this is your node, but I don't want to attempt to, like, again on this particular timeframe, okay, because it will refresh after 24 hours, okay? So, if you attempt that, it will lock up and you, We can no longer access it and we may need to perform a reset and reconfiguration, which I don't like to proceed, okay? So, this is your parent node for the LN-1600 based on the serial number. This is the one, okay? And if I go to the backhaul report, this is the backhaul report, okay? BH__report. As you can see here, these are your three nodes in total, okay? This IP address 10.92.1.1, this is your LN-1600 that was wired directly to your MBE. This is the first child node connected to your LN-1600 wirelessly, okay? Then, another child node, which is 1.14 ending, is connected to the first child node. And for example, if your node 1.16 if I go to this will be your MBE here, okay? Because you can find the IP address there. Okay. Now, if we try to check the specific fault here, as you can see the last fault is no beacon.
68:00
Speaker 2
Okay. Quiet. Okay.
73:00
Speaker 1
So, since there a DC chain, so base on your topology, from LN sixteen hundred going to the node twenty four, then going to node twenty seven. Yes, Daisy chain. So, if I'll remove one, then this signal may become like, weaker. So, so I don't want to do that. Yes, I don't want to remove that. Okay. So, so then, uh, with our isolation staff at least, we're not able to just move directly at will without checking everything first, okay? And I appreciate your help. And, uh, Carla, thank you for your help as well. and Eric, thank you for your idea. And so
74:00
Speaker 2
[silence] So, so it is daisy chain. Okay. Yeah. So we should. Right. Thanks. Yeah. I got you. Okay. Great. So, so basically, basically, the, the bottom line is, is we don't need even a connector. All we need is just an extra, um, ethernet cord from the the LN1100 port. Is it it's this? He already accepted to buy this $14.00 one. He said, we didn't use it. No, it's it's not needed. We'd just go directly. Can you answer?
74:00
Speaker 1
need an Ethernet switch anymore. Why? Because if you have that, custom-made long Ethernet cable, starting from the L and 1100 on the bottom floor, going to the ceiling or whatever, then going to that room and wire directly the place the Nintendo switch, just have an extra Ethernet cable length as well. Because you can roll it. It doesn't matter. Okay. Then, at least, if if in the event, you need more than two wired device, and that's the only time that you need to buy a switch. But if it says only the Nintendo switch, that you need or the game console need to wire, no need to buy an Ethernet switch. Instead, make sure you have a much better Ethernet cable at the least cat 5e. It should be cat 5e at the least or cat 6.
76:00
Speaker 2
Right. [silence] Yes. [silence] Ja. [silence] Yes. Yes. By the uh by the uh
76:00
Speaker 1
uh uh Um, actually, uh, Eric, based on the sysinfo log, as you can see here, the nodes are properly DCC chain with each other. We don't need to touch them because one node is crucial for their length because if you remove this middle node, this node will have uh, uh, Poor, back off from the main L and 1600. So that placement is already okay. No need to touch them. So we'll move to your suggestion. So Eric will move to your plan, will move to your suggestion to have ethernet connectivity instead, so that's your Nintendo Switch will have stable internet connectivity.
77:00
Speaker 2
So. how many? Erica, [mumbles] you listen to her. [mumbles] Yes, but to do that we need an Ethernet port, so we would have to get one of these. So, connect, leaving the box exactly where it is in the upstairs and just printing this right next to it and connecting it to whatever cord we need to get the Ethernet cord to that spot and from the wall and whatever we need to do and we just plug it in direct to the device and we'll switch, they'll switch correctly, because it's only one port. So we need one. [silence]
78:00
Speaker 1
Okay, uh, Eric, we will no longer relocate any child nodes. Uh, what? We will no longer. Yes, you are correct. You are correct. Uh, no need, Eric. Uh, no need. Not and not anymore. Not anymore. No need. Not necessary. Yes. That's your suggestion. We will have a long Ethernet cable connected to the LN1100. Okay. Because that's a stable connection. Then. going long internet cable, going to your room, and that other end of that ether net cable will be connected directly wired to your Nintendo Switch. ah no need uh no need, uh no need, not not not needed anymore, uh Eric, not needed anymore. Because the one that we need to get the wired connection from is the uh node from the bottom floor, which is the LSL 1-b, 1100.--- [silence] That's where we connect the long ethernet cable from that and 1100 going to your room in this style sub surround. Yes, you're correct. Start from the land 1100. Yes, you are correct. 328 feet. 328 feet. The minimum is cat five e. Minimum cat five e. Uh, the Uh, actually, you can go to cat six, but the minimum is cat five e because of the bandwidth of just one gigabit per second.
79:00
Speaker 2
yeah, so she is because he's there, so we just have to connect the long part going from the ceiling all the way over so we get to that part, so just and then tell and what's the maximum feet there, I should, yes. And what and what type of Ethan and the cat six cable or what type of exactly that style to have to get the most optimized from it. The maximum time, that's like the maximum.
81:00
Speaker 1
Yes, but the cat six is more expensive than the cat five. But if you see the difference between them per per meter, if the difference of the price is not that big, then go to cat six at least you're preparing for a 10 gig in the future. Wow, that's a much expensive cable. So you already have a cat 8 cable already there? Okay, then that's great. Cat 8 is actually the the latest and it can support even like 40 gig. Okay, so. So.
82:00
Speaker 2
But it would still work if you used the Cat 6 cable in there, right? Yeah. That's fine. So, so, so. So, so. I think I have one here, and I want to see what this is here. It says, um, it says, six feet, and it's Cat A. This is Cat A. This one here we're holding in my hand is Cat A. Was that fine? Yes. Okay. Is that what he said I think? Where did that come from, Mary?
82:00
Speaker 1
Actually, it's a great teamwork. Okay? I cannot do this without each of- all of your help. Okay? So, at least we now have a solution plan. So, we go to your suggestion, Eric, so that you have a much better game experience. So, Dan and Carla, would there be anything else that I can do for you?
83:00
Speaker 2
Or is this a bigger, which was bigger? 10 feet? This one, 10 feet. Don't get distracted. Get to the point. This is the only one you get very clear, but you don't need it, right? Yes, I understand what you're saying now, sir. Yes. It is just one you're going to use. Okay. But there be silver. Yes, sir, thanks for your great help. Yeah. Okay. Yes. No, I very much appreciate your help and your patience. I I very much appreciate that and thank you for uh going over and making sure everything is uh is operating.
83:00
Speaker 1
no worries. No worries. Okay, so thank you for your help. There. You too, Carla, thank you for the email that you provided because with your right email, we're able to move forward. Okay. I appreciate that. No worries. I have a sister. Okay. And thank you for your understanding as well. Okay. So, I will now stop desktop sharing here on your computer. Wait for a few seconds. Please confirm. You've already ended remote access from your computer. Ending the session now. Please confirm. Okay. So, then Carla and
84:00
Speaker 2
[KEEP_UNCERTAIN] thank you so much um Okay. Thank you. Thanks. You're you're very welcome. I just want to thank you for your help and for your patience here. You know, it's like my son knows a lot, but he wants to move fast in his own way. So thanks for understanding that. Thank you. Yes. Yes. Yes. Ended. Yes, this ended. Yeah. Yeah. Hmm. [silence]
84:00
Speaker 1
Eric, thank you for your assistance. And my name again is Eric, you're Level 2 technician. And you can also visit our website, which is Support.velacomcast.com. Have a great day to you. And goodbye for now. You're welcome. And goodbye, everyone. You too. Goodbye, everyone.
85:00
Speaker 2
Thank you. Thank you thanks. Have a good day. Thank you. I just want to say. So we'll touch. Hang up? Hang up. I have to I'm hanging up first.
85:00