Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register-Linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. If you're experiencing issues with your Linksys product and it's no longer under warranty, paid support is available for a minimal non-refundable, non-refundable fee. This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI-powered support bot at support-Linksys.com.
00:00
Speaker 1
H, Holy shit. Uh Oh The fuck 3 2 1 2 wow wow oh crap woes and cheese is sent then the happening is 12 3 and 2 【放映中】された。NFCで読まれる。 You know, I'm not doing great. How are you doing? Thanks for asking. I am I am calling about I have a Linksys network in my house that is out of network. And I've been on the phone for, well, I was on the phone with another woman for about an hour, and then she disconnected me. And I'm just trying to figure out how in the world I can get my Linksys mesh network in my house updated. I apparently it's out of a warranty. I get it. I'm happy to pay money to do that. But I just need to know how I can do that, because my network is not working well. I have dead spots all over my house. I've got three nodes. I just need to figure out how I can get this fixed.
03:00
Speaker 2
Ex Vlad, I'm Paul, how do I help you today? I'm glad, I thank you for asking. Yes, I help you today. I'm getting off. [silence]
12:00
Speaker 1
and the last lady was absolutely no help. Uh, yes, we've got, I I I have, I have the, yes, I bought the link sys uh mesh network probably five years ago. I get it, it's out of warranty. I just need to figure out how I can get it working properly or I have to go find another uh product like Eero or something. Yes.
13:00
Speaker 2
Okay, so just want to confirm, so you have, like, a part in your house that has, like, dead spots. Is that correct? Like, that has a weak signal? mmh Okay, so, yeah, regarding your concern, if your issue, it has has something to do with like if there's, like, some areas in your house that has, like, a dead spot that has, like, a weak connection, then, yeah, that is actually due to could be a possible wireless interference or, yeah, that location might have signal
13:00
Speaker 1
Uh, it's not, it's not great. I mean, I'm not too far from the main router, but it's, it's not a great connection. I used to have a good connection, but then when it went out of warranty, uh, the connection was not so good. Oh yeah, we just have spots in the house where it's uh there's no signal whatsoever. I've tried that. I've tried moving them, yes. Yep.
14:00
Speaker 2
Might not be able to penetrate in that certain location. And by the way, so, just want to confirm. How about so, if you are close to the router, are you getting a good signal, like a good connection? Like if you are close, like maybe around 10 feet away? Hmm. Hmm. Hmm. Hmm. I see. So when you say not so good, sir, you mean the connection is -- is it intermittent, slow, or what? Mhm. Yeah, because regarding your concerns, sir, you can, you yeah, the troubleshooting steps that you can do is you can try uh, relocating the nodes. Yeah, because, however, that is like a, trail and error process. Mhm. Yes. Try moving the nodes, or you can even try. [silence]
14:00
Speaker 1
Yep. Tried that. Right. Right. Okay. So, where do we go from here? Well, I get that. But I'm just, I need somebody to walk me through. The product worked fine for the last three, four years. And then all of a sudden, in the last year, it
15:00
Speaker 2
you are changing what Wi-Fi channels on the nodes you can even try resetting them but still there is no guarantee if that will actually help fix the issue because yeah it has something to do with the signal so it has something to do of course with interference wireless interference you can also try to like try to swap the nodes like try to swap the main router try to configure one of the child mode as the main parent now you can also try that uh workaround that also helps like just swap them okay but however still there there's no assurance if that will fix the issue it's still like a trial and error process
15:00
Speaker 1
it sucks. So I'm just trying to figure out how in the world can I get this working. Otherwise I have to leave you guys and go find another vendor like Ero. So I just I don't want to leave, but I just want somebody to tell me, how do I fix this? Well I get that, but okay let's start let's start somewhere because I've got three nodes and one of them is telling me it has no connection whatsoever. I've got. Well, actually the thing that's interesting is all of them are blue. Can I what? They're all blue, but on the website, one of them's saying red.
16:00
Speaker 2
yeah so we yeah so for this one there's no like exact fix so everything is just like a trial and error yeah for this one we can yet yeah uh and by the way what is the status light of your notes what's the color of the light for your notes Yeah can you okay you have blue light yeah do you have blue light um
16:00
Speaker 1
we have on the ap one of them saying red yep one is saying red and all three of the the nodes I can physically see them they're all blue three three three all total three I mean I have it on my iPad yes okay I open it and it wants me to manage my Wi-Fi or set up a Wi-Fi network [silence]
17:00
Speaker 2
So one of them, by the was, oh, you mean on the app? On the app, one of the nodes shows offline? Mhm, all are blue. So how many nodes do you have in total? Do you have a total of four, 3 child? Or total of three including the parent? The parent node, or the main router? Okay, yeah, that includes the printer. Okay, okay. So, do you have the Linksys app sir installed on your phone? Okay, can you open the Linksys app, sir? Yeah, please open the Linksys app. Yeah, manage your Wi-Fi.
17:00
Speaker 1
Yep. And then it everywhere I try to input my email address it drop kicks me out of it. And I mean it's it's beyond frustrating. Okay, so I have that. Well, it asks for my password, yes. You know, I'm I'm trying to do it. It it says manage email. I put my password in, log in. But now we're saying, oops. Enter a V email address. And it's just it's unbelievably frustrating. All right. Let me get back to it.
18:00
Speaker 2
yeah then like if you have uh an account [silence] do you have an option just about router password like in the router password instead or no or is it only password like our router password only without email address [silence] okay yeah so yeah if that's the cases and
18:00
Speaker 1
email.com. And then I get back to that, and it's like, God damn it. And see, now it doesn't give me my-- email, even though I typed it in. Hold on, please. Damn it. I mean, this this process, I have I have Ero up north, and I have no issues with Ero up north. But down here, it's freaking unbelievable how bad this link is is because the guy I hired to put it in my house. All right, let's try this again for the 45th time. [silence] God damn it see. It always every time, I try to type this. N, it circumvents my email address at gmail. Alright, alright, so now it says, and every time I type it in it says, you got to reset your password, so, you know, I-I don't know what to do. I've reset it 45 times in the last hour and a half. Okay, well, let's do that. Let's reconfigure it because this is really pissing me off. I've been after this for the better part of the past three hours. Just trying to get in and listen for something to happen. God damn it.
19:00
Speaker 2
Let's see if it worked. Yeah, because for this one, it looks like the router is not working properly and for this one, we might need to reset and reconfigure the nodes. Yeah, for them. So, yeah, for them to maybe work properly. Okay.
20:00
Speaker 2
Okay. Yeah, but again, sir, regarding the signal issue, sir, I cannot assure you this will help fix the issue, okay? But I can... we can try. We can try to, like, a reset and configure the router, okay? Okay. So, I believe, sir, you are already informed by the previous technician, sir, that your device is already outside of its warranty period, right? [silence] Yeah. And also, sir, yeah, it's. Unfortunately we don't support technically we don't support out of warranty devices, but we have support options for you. Yes, I understand, sir, but no. But... Yes, sir, so we have support options for you for out of warranty devices. So we don't provide. So technically we don't provide support. Okay, so...
21:00
Speaker 1
Okay, so I have to go figure out how to get the product, your product to work. I have to go look at emails. What? How the hell does that make sense?
22:00
Speaker 2
[silence] for $15 sir we can assist you with your concern. Yeah we can assist you in resetting and reconfiguring the device. But again, sir, as mentioned earlier there's no assurance if that will help fix the signal issue of the nodes. Then second option is we can provide you an article for you to follow on how to reset and reconfigure the device. So this article includes like a video on how to reconfigure the router. Yes sir, there's I like that okay. Yes. Yes, I can send this one to you, sir, via email. So you can actually open your email, sir, by enabling like the data on your phone. So once you have the data on your phone, you can then open your email and follow the steps on that email on how to reset and reconfigure. [silence] the router. [silence] so that yeah, that's not this thing that I can do. [silence] uh that that will - that that's your option sir. [silence] yeah, if you want to go to that route. [silence] yes sir. So this device has only three years hardware warranty and it appears that it's already outs of the warranty. [silence] Yes but- [silence] but as our policy, sir, we don't support out of warranty device. [silence] I can say that will be your option. It's up to you, if you don't want to avail the- [silence] page port option or the article then, yeah, you can go to that route. [silence] you can try to check, yeah, four different device. [silence]
22:00
Speaker 1
or your product upfront, because I like it. And now you're telling me, eh, you know, three years later, it may suck. You're better off going to somebody else. That's what you're telling me? How? How? How? Fix it. Fix it. Fix it. I'm asking you how to fix... I get it. It's out of warranty. I get it. Just fix my God damn product. How do you fix it? Okay. So you're telling me you can't fix it? Okay. It's out of warranty. How do I fix an out of warranty product from you? Tell me. Tell me that's right. Tell me how I fix it. So I don't really care whether it's under warranty or not. I'm willing to pay for it. So it doesn't really matter. Right? Right? Right? That's my comeback. Hey, damn-it all. Damn it all. I got it. [silence] Right? Fuck you. Fu fixed.
24:00
Speaker 2
Um, no sir. We can still provide your support, but it's a paid support option. We don't provide your free support. Yes, uh, as mentioned, sir, we don't provide support for out of warranty devices. That's why I provided you with our support options. Yes, as much as I would like to assist user, however we don't support out of warranty devices. For this one, sir, we can't, as mentioned, we can't guarantee. Yes, uh as mentioned, sir, I provide you the support options. You have to avail of our support one of our support options so we can assist you.
24:00
Speaker 1
oh my god, so you're going to charge me money, you're going down take my time and you can't guarantee it'll fix the problem. Is that you just said? What the fuck is that all about? I mean, how does that work? Okay, so how much money are you going to charge me? How much money are you going to listen to me? How how much money are you going to charge me before I can figure out whether it works or not? Oh my God, you guys are this is this is fucking unbelievable. So, okay. So 15 bucks for an hour and if it fixes my problem, how long does it fix it for a week, a month, a year? [silence]
25:00
Speaker 2
We can't guarantee that will fire. the issue. Yes sir, that's what I'm talking. Yes I just gave you sir, our support options. Yes that's the support options that we can provide you. Yes it's for 15. So we can that's for 15 and it's only limited up to an hour. Yes it is only for one hour. Yes sir that's what I'm talking
25:00
Speaker 1
Oh my god. Really? So you're going to charge me money but it may only be for 10, 15 minutes that fixes the problem. Oh my god. So why in the world would anybody buy your product? So I bought it a couple years ago and now you're telling me you're going to charge me 15 bucks, but it may be an hour to fix my problem and then it's a piece of shit after that. That's what you said? Oh. What? You've got to be fucking kidding me. Oh, come on. So, 15 [silence]
26:00
Speaker 2
Sorry, so there's no guarantee if it will help fix the issue. It's just your optional. Yes sir, that's why I set your expectation sir that we cannot guarantee if that will help fix the issue. I cuz I double, yes sir. But yeah, again, so, you know, technically we don't support out of warranty devices. That's why we provide you with support options. Yeah, that's our our policy. [silence]
26:00
Speaker 1
$18 and it may fix the problem for 15 minutes. That's what you're telling me, right? Oh. Oh my. So, so why in the world would I want to pay the 15 bucks? Tell me why I would want to pay the 15 bucks because it may fix it for 15 minutes, I mean for 15 minutes. Oh my god. So again, so I can pay my 15 bucks and you can fix it for 15 minutes and then going forward for the next 20 years, I'm on my own. Is that what you said? Holy shit. How do you guys stay in business? How do you guys.
27:00
Speaker 2
Yes, I only give you our support option, so it depends on you if you use it or not. Yes, so if. OK, so if you want to avail it, so we can provide you the article for you to follow on how to reset and set configure the router. That's the at least thing that we can do. I guess I asked mentioned, so there's no guarantee if that will fix the issue. So I just provide you our support option.
27:00
Speaker 1
Stay in business. Oh, my god. Do you have Linksys in your house? Yeah, no, right, right. No, right. That's the answer. I got the answer I was looking for. Oh, my god. So, you work for them and you don't even have their product in your home? Oh, of course you don't. I just asked you. You said no. I don't know. I just asked you if you had Linksys in your house and you did not answer. No, bullshit. I mean, why in the world would you pay for a product that you have to pay for money that... Oh, my god. You guys suck. Oh. Well, you-- Okay. I, I, I, I, I'm going, Help me fix my problem. Okay. Help. Okay. It's only five years old. It's not that far out of warranty. Okay. I mean, I have a length. wait. I get that. But okay, so it's three years warranty. I've had it for five. So it's out of warranty by two years and you're telling me as a customer two years out of warranty, go find somebody else. That's what you telling me, right? You're not trying to fix my problem. You're telling me go find somebody else who will fix your problem. Okay, wait a minute, but I own, I own your product. I own it, right? Linksys. I bought it.
28:00
Speaker 2
But as mentioned, sir, that we have support options for out of warranty devices. So, yes sir but it's already outside of the warranty period. I can show the device as only three years hardware warranty. And as mentioned we don't provide warranty of out of warranty devices. That will be your options sir. As much as I would like to assist user but we don't support out of warranty devices. That's why I provide you our support options. Yes, sir, but again sir that's already outside.
29:00
Speaker 1
I get it. So now you're telling me, okay, instead of trying to fix my problem, your customer, you're telling me, go buy a product from somebody else. Right? No, that's not that's what your statement. No, no, you you just told me, you just told me, no, you just told me, my product is out of warranty. You will not help me. So you want me to go look for another product away from you. Cuz I'm out of warranty. Yeah, you know what? And you guys suck. So, you know, if somebody wants to call me and ask me about your warranty support, please have somebody call me. Because you're telling, you're telling me, you're telling me, I have to go.
30:00
Speaker 2
Yeah, but to get a new one, that will be your option. You have to get a- that will be your prerogative. And also, I did not say that to get a new-and I don't say that once. We, we only provide you our support option since we don't support out of warranty devices. I do apologize for that, sir, but that is not possible.
30:00
Speaker 1
u will look elsewhere for a product. You will not support my product, which I bought from you. You will not support it, because it - it's out of warranty. That's what you just said, right? No, no, no, no, no, no, no, no. You just - told me I have a product that's out of warranty, and you will not support it. Say that. Yeah, great, perfect. You know what? You stock
31:00
Speaker 2
you provide you a support options, like the paid support option and the article. Yes, but we have support options that can for we can provide the paid support the paid support option and the article.
31:00