V2 Rubric Detail — 19b3cc50-6b6c-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-18 23:19
Duration
41m 55s
Contact
Young Lee
Issue Type
Speed/Performance
V2 Outcome
Partial Resolution
V2 Band
Developing

Agent & Case Context

Agent
Eppie Lou Lagumbay
HappyFox Case
#LTS00133995
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Slow Internet Speed
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy3.00/5
Communication2.00/5
Protocol3.00/5
Efficiency2.00/5
Overall2.7/5

V2 Rubric Scores

Resolution3.12/5
Technical4.06/5
Communication3.75/5
Ownership4.00/5
EscalationN/A
Customer Exp3.21/5
Overall71.9% (+17.9)

V2 Grader Summary

The agent conducted appropriate configuration troubleshooting and achieved a measurable speed improvement, but did not fully validate resolution against the customer’s ISP plan or complete essential diagnostics like a wired modem test. Technical accuracy and ownership were strong, but the lack of a confirmed fix and clear follow-up plan prevents a full resolution rating. No escalation was required, and no critical failures occurred.

V1 Case Analysis

Customer reports intermittent slow speeds on MX6200. Verified model/serial, confirmed in warranty. Accessed router via myrouter.local (after initial error with myrouter.info). Disabled client and node steering, restarted mesh. Speed test showed 110 Mbps. No direct modem test performed. Advised customer to monitor and call back if issue persists.

Troubleshooting Steps
  • Collected model and serial number; confirmed in warranty.
  • Incorrectly directed to myrouter.info; corrected to myrouter.local.
  • Verified firmware was up to date.
  • Disabled client and node steering in Wi-Fi Advanced settings.
  • Restarted mesh Wi-Fi system.
  • Ran speed test on fast.com (110 Mbps).
Key Observations
  • Agent initially provided incorrect URL (myrouter.info) for MX6200, leading to certificate warning and confusion [16:00–18:00].
  • No direct modem speed test was performed to isolate ISP issues before router troubleshooting.
  • Agent failed to control call flow, resulting in long silences, repeated instructions, and customer confusion.
  • Client and node steering were toggled without confirming their initial state or explaining their function.
  • Warranty status was correctly identified and communicated, ensuring customer awareness of coverage.
Positive Highlights
  • Collected accurate model and serial number despite initial case system lookup failure.
  • Correctly identified and communicated that the device was still under warranty [11:00].
  • Verified firmware was up to date and performed a mesh restart after configuration changes.
  • Successfully guided customer to run a speed test and interpret the result (110 Mbps).
  • Confirmed that the router rebooted to solid white LED, indicating normal operation.
Agent Errors / Gaps
  • Provided incorrect URL (myrouter.info) for MX6200 at [16:00], causing certificate error and unnecessary troubleshooting.
  • Did not instruct customer to test internet speed directly at the modem to rule out ISP issues before troubleshooting the router.
  • Repeatedly instructed customer to turn off client and node steering without confirming their default state or explaining why this step was necessary.
  • Failed to maintain call control, resulting in long silences, overlapping instructions, and customer confusion.
  • Did not confirm whether the speed test result (110 Mbps) matched the customer's subscribed plan before concluding performance was acceptable.

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 90%
Agent performed troubleshooting (firmware check, steering off, reboot) and achieved a speed of 110 Mbps, which may be acceptable depending on plan, but did not confirm resolution or validate against ISP plan; outcome not fully confirmed.
R2 Partially Met Diagnostic thoroughness conf 85%
Agent checked firmware, adjusted settings, rebooted, and ran a speed test, but skipped critical steps like a wired speed test at the modem and did not verify the customer's subscribed speed tier.
R3 Met Correct resolution path conf 85%
Agent correctly identified the device as in-warranty and pursued best-effort troubleshooting rather than dismissing the issue; actions aligned with support expectations for in-warranty performance issues.
Technical Accuracy
T1 Partially Met Technically accurate info conf 80%
Agent identified slow speeds and LED status but did not ask key diagnostic questions about wired performance, number of connected devices, or recent changes; root cause not established.
T2 Met Appropriate tools / resources used conf 95%
Agent appropriately used the router’s web interface to check firmware, modify Wi-Fi settings, and initiate a mesh restart — correct tools for configuration-level troubleshooting.
T3 Met No misinformation conf 95%
All technical guidance (e.g., firmware current, client/node steering off, reboot procedure) is factually correct and consistent with Linksys KB documentation.
Communication
C1 Partially Met Clear & professional language conf 80%
Agent maintained general control but had multiple long silences, unclear initial framing, and repeated URL corrections without regaining momentum efficiently.
C2 Met Confirmed understanding conf 90%
Agent used plain language, repeated instructions when needed, and adapted to customer confusion (e.g., URL entry, password recovery), showing awareness of accessibility needs.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case end-to-end, performed troubleshooting, and did not transfer or abandon responsibility despite technical and communication challenges.
O2 Partially Met Proactive follow-through conf 80%
Agent advised customer to 'observe the connection' and 'call back if issues persist' but did not set a specific timeline or proactive follow-up commitment.
O3 Not Applicable Closure confirmation conf 90%
No prior case history was referenced or available; this appears to be the first contact for this issue.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 90%
No escalation was performed and none was clearly warranted — issue was being actively worked and not beyond L1 scope at closure.
E2 Not Applicable Escalation prep & handoff conf 90%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Partially Met Customer effort minimised conf 75%
Agent was polite and thanked the customer but did not explicitly acknowledge the ongoing frustration, repeated monthly resets, or tenant’s experience.
X2 Met Tone & rapport conf 85%
Agent matched the customer’s pace, repeated steps patiently, and adjusted communication style to ensure understanding during complex navigation.
X3 Partially Met Overall experience conf 75%
Customer had to re-enter serial number and router URL multiple times due to transcription and ASR issues, creating avoidable repetition.
Call Transcript69 turns · 73 lines
Speaker 2
welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device's serial number ready. For assistance, press 1 now. For out-of-warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue.
00:00
Speaker 1
Yeah, I bought a Linksys router, I think, a couple of years ago. And we had no problem except, you know, turning it off and on and off kind of monthly. Let's try to do it. But last month or so, it has been very slow. Like, I mean, it didn't work completely. It's just kind of intermittent. So, you know, I use the internet like at during the night many times. So, I just turn to my hotspot on my iPhone and just use it. I have a tenant told me that when he moved about several months ago, he had no problem. But recently, he's having problem. And I knew it because of, you know, I had the same problem, too. And I just kind of covered with a hotspot. So, yeah.
03:00
Speaker 2
uh huh uh hmm all right yeah mr. Chester uh hmm such the state that is talking.
04:00
Speaker 1
[silence] week and see how it goes and give us a call again if problem you know persists. [silence] And uh yesis no change, no improvement has been, no change no improvement. [silence] So I'm guessing problem is in the router um because internet provider so um I don't know. [silence] Can you diagnose something? [silence] Right. [silence] Right, yes. [silence] Ost right. [silence] Yes, yes. [silence] Ost yes. [silence] I have my uh ipad and the uh you know MacBook. [silence] So when it's slow, I turned to I switch to hotspot and work right away when I use hotspot. [silence] So, you know, okay. [silence] So I have a I have a whataround. [silence]
05:00
Speaker 2
Okay. All right. Yes, so you had verified your connection from your internet provider, and they've already tested your connection, and right now you're having issues with your internet speed. Is it slow, all of your wireless devices? [silence] Okay.
05:00
Speaker 1
So I was using it, last month or so, but since then we have a tenant who used this, you know, internet and, you know, he was complaining. It used to work pretty good, but you know, less, I don't know, several weeks, he having problem. So, yeah, yeah, I knew it, but then I used my Hot Spot, so I kind of work around. So that's why I called Spectrum. Yeah, so yeah. Sure. Yeah, so actually I took a picture on the bottom. So here is the serial number. It's a okay, 58W10M as a Mary 29 I should say 29. Let me see.
06:00
Speaker 2
Alright, can I have the model number and the serial number, sir, of the device? Just try to look underneath it, so we would be able to verify. Mm-hmm. [silence]
06:00
Speaker 1
two, nine, yeah, D as in dog, and zero, eight, two, three, one. Yeah. Uh, no, did you say T? Or D. Okay. Yes, that's correct. Yes.
07:00
Speaker 2
Okay, so that is [silence] five eight W for whiskey 10 M like Mary two [inaudible] D as in David 08231. Correct. Okay, let me repeat. Let me repeat, sir. That's five eight W for whiskey 10 M as in Mary two nine D as in David 0 8 and then two three 1. Is that correct? Okay. All right it shows uh no data on our system.
07:00
Speaker 1
Yeah, uh model number. Okay, here it is. Mx mary x-ray 6200. Lee is. Lee. Y O U N G L E E. Young Lee 617 at toutmil.com? Yeah, ah
08:00
Speaker 2
Okay,
08:00
Speaker 1
Is that email match with your record? [ silence ] Is it, yes, yahoo.com? [ silence ] Yeah. [ silence ] Uh, but I was referring to your, uh, what email address you do you see in your recordYeah, I called before. Yeah, like a when I bought it and uh, trying to set it up. Sure. Sure. Oh, really? So, okay.
09:00
Speaker 2
Yes, it's actually for record purposes. So, I'm sorry. No, it, you said, uh, hotmail.com, right? Have you called before? Okay. Oh, let me just check if I can pull up your record. Hold on. I tried your phone number, sir, but it says, no record found. Let me try your name. Hold on. [silence]
09:00
Speaker 1
okay try okay okay try this one so you look at my phone number eight eight right two nine two seven zero three six you try that okay okay so okay try this this email address one more time it's a same it's a young Lee RE uh Randy Edward young Lee R E at yahoo.com
10:00
Speaker 2
I tried your name, but it shows a lot of records, but it's not yours.
10:00
Speaker 1
Hmm. Okay, um, I think I've been using these uh for two years, I think I think that's that's when I bought it, um. Yeah, about two years, I think. Yeah. uh how many Rufra do I have? Um just, just this one. One.
11:00
Speaker 2
hmm, it still shows no record um, on that email, sir. uh, how long have you been using this device, by the way? Two years, okay. All right. That's okay. Yeah, so it's still in warranty, okay? Because the warranty period for this is three years from date of purchase. So, uh, sir, um, how many uh, linksys devices you have? How many MX 6200? Yes. Just one. Okay.
11:00
Speaker 1
[silence]
12:00
Speaker 2
So, that router is connected to your modem, right? To the Spectrum modem. Okay, and turn... uh, okay, so... All right. So, the... This linksys is connected to your Aries modem. Okay? Mm-hmm. Okay. So your Aries modem is connected to this linksys router, correct? Okay, and right now, Sir, what is the... what is the light that's lit up on the... on the linksys router? [silence]
12:00
Speaker 1
It's all eyes, white. I mean, normal light, usually, uh, white color. Right, solid, yeah. OK. OK. Right. Because so,when I called a spectrum internet provider, they, uh,they checked the modem and they said they did a so soft equally soft. Because, oh, look, I once in a while I'm noticed kinda once a month. I turn off both, uh, router.
13:00
Speaker 2
It's solid white, okay? Okay, yeah. So that means, if it's solid white, sir, it's, it is actually connected, okay? So what we're going to do is we need to access your router settings for us to verify if the firmware is updated because you mentioned that you have slow internet speed. But you've already can already checked your modem connection, your Arrys modem and you have stable connection there, right?
13:00
Speaker 1
I and a modem, you know, every month to reset. I think I heard that, you know, just, you know, turn it off, whole thing, router and modem once once a month uh they will help you, you know, to reset it. So, uh, I do that and the uh, and when it's slow, I do it, I do it again. I turn it off both, you know, to make sure uh and I try yeah, yeah.
14:00
Speaker 2
The reason why, um, sir, I asked if you had verified this already with Spectrum is because the main source of your internet is Spectrum. Okay? Linksys relies, um, I mean, the internet that's coming from your Linksys relies from your modem. So, if, if the main source of your internet is having unstable connection, then, uh, it, it will also have the same connection with your Linksys. So the connection from Linksys is also unstable.
14:00
Speaker 1
Right. Okay. Okay. All right. Okay. I'm there. Oh. Yes, right now, yes. Okay. Okay, open up the browser in Chrome. [silence]
15:00
Speaker 2
What we can do from our end is we will try to check the firmware again. and we will do some adjustments on the settings. OK, especially the the device prior prioritization on the Linksys. So right now, can we go to your computer, sir? OK. So are you connected wirelessly to your link sys network using that computer? OK. Can we open up Google Chrome, please?
15:00
Speaker 1
okay uh my router my let me see my router let me check the uh my spelling my router Okay, so I typed HTTP colon slash slash my railroad local. Oh, my my la la local.com is that?
16:00
Speaker 2
my router dot local
16:00
Speaker 1
Oh, my Nauru.com. Oh, sorry. Sorry. OK. Put a dot before R here. Let me see. OK. So my Raakol.com. OK. So let me hit enter. Let me see. OK. OK. OK. It says oh, your connection is not private. You know. Continue. OK. Actually, I don't have to continue button here. It says turn on enforce protection to get Chrome highest level of security. Looks like it's come from Chrome. Yeah. Advances and are back to safety.
17:00
Speaker 2
my Router dot local and that's it. Yes. Okay, just click continue and then go to advanced. Okay, what options do you have do you see Advanced? that's okay yeah, just go to advanced.
17:00
Speaker 1
okay. okay. okay. okay. So when I click when I click advanced, it says that it is not it is www.mylauder.info.info. I think I put info. I don't know why it's info the secret certificate is not trusted uh still giving you yeah it's just a it's Yeah, it says process. I'll click that one. okay? okay. All right. okay. okay okay. okay, now I have a linked this. okay. Oh, access router, password,
18:00
Speaker 2
[mumble] joana oh Oh, okay, do you see continue? see continue or proceed, that's fine sir that's fine, that's how it is yes, just go to proceed Okay, so it's asking for router password. Now, did you set up? Did you change the router password before? And can we type that in? That is the router password. This is not the Wi-Fi password. These two are different. So if you happen to forget it, sir, that's alright. You can always press Reset password. If you just click on Reset password, and it's going to ask for the recovery key. And the recovery key can be seen underneath the Linksys router. [silence]
18:00
Speaker 1
OK, I think I found a screen print. So let me try that first at least. Um. Let me see, admin. uh, uh, uh. OK, OK. I think I'm going to type this one. I'm going to see, hold on a second. Um. OK, um. "admin", and then I will set it. okay, so now I see a little option or boxes, network status, networking, Wi- Fi- setting, parental control, client... wi- Fi- setting, what is it? yeah, blue page yeah yeah
20:00
Speaker 2
okay so all right so you see the ah the uh links the smart Wi Fi tools now right is it the yeah do you see the the blue page sir is it the blue page okay all right good so now can we uh click on trouble
21:00
Speaker 1
Oh, troubleshooting. Okay. OKAY SO TROUBLE SHOOTING. OKAY DOING SOMETHING. OKAY SO I WENT TO TROUBLE SHOOTING. SO I HAVE GOT EVERY 10 STATUS DIAGNOSTIC LOGS. OKAY. Yeah REPORT click REPORT. Okay. Okay so it's a surrounding information 4ml version Okay it's a 1.0.14.216738.
22:00
Speaker 2
Go to. Go to troubleshooting. Okay. Under status you are report right? Okay, go to status and then under status you have report. Do you see report? Okay, click on report. Yes, sir. Okay. Yes, what's the firmware version?
22:00
Speaker 1
OK. [silence] OK. OK. I'll click OK. OK, it went back, yeah, it went back to the previous screen. Go to priority, OK. [silence] It says the priority is off. Yeah,
23:00
Speaker 2
Okay. Right. This is actually the, uh, let me just check if it's the latest firmware. Okay. Just give me a minute or two here. Right. so, uh, back to this. Yes, this is actually the latest firmware, sir. So, you have the latest firmware. Can you please click okay from that screen? and yeah, just press okay and uh kindly go to to go to priority. Uh, it's off right now.
23:00
Speaker 1
ok um uh and now okay so that one will kind of gray out underneath it in the same box it says prioritized devices okay okay okay um collection connectivity okay connectivity okay okay so firmware update uh let me see automatic it says automatic check box on the automatic
24:00
Speaker 2
okay that's all right that's all right you can just cancel that. yeah cuz I just need to make sure that that's turned off. all right can we go again to connectivity sir? yes and then under basic you see their firmware update right? did it say up to date below the firmware update?
24:00
Speaker 1
And time zone, night mode. Okay, it said it. He said, nodes are up to date. Yeah, Nodes are up to date. Okay, so I click okay. Okay. Okay. Then go to Wi-Fi setting. Okay. Okay.
25:00
Speaker 2
Certainly. What device are we talking about? Did it say that it's up to date in the in the firmware? They're all up to date? Okay. Okay. All right. Can we go to Wi- Fi settings please? Yes. And then under Wi- Fi settings, go to advanced.
25:00
Speaker 1
Okay, advance, okay, I see advance tab here. Okay, so I'm there. Wi-Fi setting or dance there are three, three box. Yeah, client steering is on. Node steering is on. And dynamic frequency selection is off. Yeah, it's off. Yeah, it's off. Yeah, it's off already. Okay, two is on. Node steering, client steering is on, both of them. Oh, both are turned off. Okay, so so all three off. Okay, okay. Uh, Yeah, it's off. Yeah, it's off. Yeah, it's off already.
26:00
Speaker 2
All right, can you make sure that the client, yeah, can you make sure that the client steering and node steering are turned off? Okay, kindly turn it off. Yeah, turn it off, Sir, the client steering and the node steering. Turn them both off. Yeah, turn them both off. Yes, turn them all off, Sir. Mhm.
26:00
Speaker 1
Err okay, I did it. Okay, click okay. Okay. All right. Oh, wait, hold on a second. Okay. Is it now what? [silence]
27:00
Speaker 2
All right, turn them both off and then click apply and okay. Ab one, saving settings.
27:00
Speaker 1
Yeah. Uh, okay. You know, Nick, let me go back. I don't, I don't know if I click apply, so let me go back. Uh, let's see, Wi-Fi setting, right? Wi-Fi setting. Advanced. Both of them off. Okay. Yeah, still both of them off, okay. So, they're off. Right. Okay. Okay. Oh okay. Okay. Cancel. diagnostics. Okay. [silence]
28:00
Speaker 2
you click apply and then uh did you press OK? Yes. Wi-Fi settings and then advanced. Yes. They're both off OK so just press OK. All right and then go to connectivity again sir. uh Oh hold on sorry. Go to troubleshooting right go to troubleshooting and then um go to uh diagnostics.
28:00
Speaker 1
[silence]
29:00
Speaker 2
Yes. And then, do you see the restart mesh Wi-Fi system? Just click on restart. Yes. Just click on it, sir. Okay. So, that may take some time. So, we'll just wait for it to restart or to reboot uh completely. Okay.
29:00
Speaker 1
This is rebooting a linksys router? So, are we doing a rebooting or resetting linksys router? Okay. okay.
30:00
Speaker 2
Yes, I'm sorry. What was it again? [silence] Yes, we're actually what we're what we're uh doing right now, sir, is we've adjusted some settings on your router, since you're having issues with your internet speed. So yeah, right now, we are rebooting the router after the changes made. Okay? So let me know if the uh if the router is rebooted. [silence]
30:00
Speaker 1
It's still doing something, it says waiting. Oh, oh. OK, actually it's a red color now. It's a red. Red color. Yeah. Oh, it's so, I think we're solid. Let me check. Yeah, it's a solid. Right. mm-hmm. Oh, I mean the oh. I'm not the.
31:00
Speaker 2
mm-hmm and can you check the lights on the LED indicator on top is that still blinking? or okay it's red. mm-hmm. We'll just uh wait for it. is it solid red or it's blinking? it's solid red. Okay. Can we just power off the the parent node? just unplug the power physically so unplug the power.[silence]
31:00
Speaker 1
router? OK. OK. Now OK. Now you're OK. Now the me see oh when I click we start mesh Wi-Fi system you so doing something he has not finished so that's OK. OK. Well OK So are all of you know I just the light got changed just now into a white yeah right suddenly turned into solid light I was about to unplugged in the light just got chin to uh solid white so should I just leave it like this or what? OK OK
32:00
Speaker 2
Yes, unplug the the the link sys and your modem as well. The one from uh the the aris model. Turn them both off and that's all right. That's all right. Yeah, I guess you've uh seen there solid light on the parents though. So we'll just have to turn it off. Okay, so it's solid white. Okay, so it's solid white. All right. Yeah, just leave it as it is. Since it's solid white right now, I thought that it won't get a connection. So,
32:00
Speaker 1
okay now the computer on computer still doing something refresh it? okay for a second. okay Wi-Fi oh you know what? it says not connected. Wi-Fi is not connected. oh you know what? okay the the the you know the computer was saying uh waiting because you know, doing something. when I click that restart mesh Wi-Fi system,
33:00
Speaker 2
Yeah, let 's just go back to your computer and we will run a speed test for, uh, Mr. Le. Mm-hmm. So kindly open up. Yes, just refresh that page. Just refresh it. And check if you're still connected to your network. So, go to the wireless icon. Yes, just click on the wireless icon and check if you... Yeah, just please try to reconnect to your network.
33:00
Speaker 1
Some that finished. Okay. No, no more waiting, but I got some error message. And it says router not found. You are not connected to your router. Right. Okay. Um, let's see what kind of a connection. Okay. So let me go to my network. Okay, louder.
34:00
Speaker 2
Yeah. Yes, router not found. Yes, because we're not connected to your network, sir. So, kindly go back to the wireless icon and look for your network name and connect to it.
34:00
Speaker 1
This is not connected. How come I don't see connect option on my network? Oh, you know what? Okay. Just changed it. Just changed to connect it now. Oh, you know what? Okay. So, it just says connected, and then the error message that I got earlier saying routing not found that disappeared. So, looks like I'm connected. Right. Right. Okay. Okay. Okay. So go to a browser. So what do I type?
35:00
Speaker 2
But do you see your network? Okay. Okay. So you're back to the, to the page. All right. So try to open up a new tab and then just go to fast.com. Okay? So just go to fast.com. We'll just have to run a speed test. Fast. As a st. Fast.
35:00
Speaker 1
FastFast.com. Fast.com. Okay. Click. Okay. It says 1110. MPPS. No, I don't know. Not sure. I mean, the speed I get from Spectrum internet provider. Oh, so, okay.
36:00
Speaker 2
Mm-hmm. Yes, sir. Okay, so it's 110. So how much speed did you subscribe from your internet provider? Do you happen to know? Okay, you need to verify that as well Mr. Lee cause right now you're getting 110 Mbps. That's a good speed for for a wireless connection. So, yeah. Right now, Yes. How much speed did you subscribe from?
36:00
Speaker 1
Okay, so, okay, so let me write down the question. So, I should ask about spectrum the inter/provider. Uh, what's the question again? What is the speed you might ask? How much? Okay, how much, how much speed.I subscribe. Subscribe from, uh, uh, spectrum. Okay. Okay, how much speed? Okay. Okay. I see. Let's, okay. Okay. Thank you. [silence] I see. So with this, I can just now see, you know, continue as usual, see if it, if it made a difference, right? Just kind of testing it out, right? I see. Okay. I see. Okay. Okay. So, okay. Now the question I had was, so let me go back. Let me see. Where do, where's my uh, Let me see. Okay. You know the uh, uh, Hmm. Where'd it go?
37:00
Speaker 2
to refresh the connection. So just observe the uh. connection that you have there, Mr. Leigh. And if there's any issues, you can always give us a call back. yes. yes if there's any yeah just observe the connection if there's any progress. If there's any improvement.
38:00
Speaker 1
Oh this one okay uh so trouble shooting i clicked uh okay you know the change we made where was the change we made like let me see was it trouble shooting let me see i'm trying to uh question uh oh it was wi-fi setting oh okay okay it was wi-fi setting okay let me go back wi-fi setting um wi-fi setting um okay here's a question you know the, when we went to Wi-Fi setting, in the advanced tab, and we turn up the, uh, okay the dynamic frequency selection was off already, but we turn up the, uh client steering, and uh, node steering, so, is this still okay to be off, remain, remain to be off, so,[silence]
39:00
Speaker 2
Yes, sir. Yes. Yes, that's by default. Yes. Yeah, the reason why we turned it off'sirk is uh, you also, you you don't have any child nodes, you don't have any other child nodes. And uh, we usually do that as a workaround especially if you're having issues with the internet speed. So. It's just part of our workaround. Yes, sir. That's right. That's okay, since you don't have any other nodes there. You don't have any other lynx with devices. Yes. That is correct.
40:00
Speaker 1
OK, so I was curious maybe, I didn't have any device, so I don't know whether it was on. I guess that was kind of default setting to be on. I was just curious. I see. OK. So, OK. So, OK, Danny. Uh, we just wait for like a week, you know, see how how how things are different. So, let's check it out. OK. OK. Well, we thank you very much. Thanks, Mike. OK. Thank you. Thank you. Thank you. Same to you. OK. Bye. Bye.
41:00
Speaker 2
Yes, because some, yeah, some of the package, I mean, some customers have multiple links, the devices. So that's why they, they turn that on. How it goes. Yes. Sure. No worries, sir. Yes. Thank you so much for your time and your patience, sir. So thank you again for calling links. This is right. Have a great night, Mr. Lee. Have a great night. Bye-bye.
41:00