Speaker 1
Oh, uh, yes ma'am, I hope that you can. Um, so I have a, and I can't seem to do this, um, I've tried it myself, but my linksys routers, my nodes are offline. So I have, like, a main one, and then I have two nodes, and the nodes keep, they like, um, what's the, it's, like, that pinkish amber looking color. Like, they're not blue, like, my main one. Like, I'm trying to describe
00:00
Speaker 2
Welcome to lynxsys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready, and stay on the line for assistance. Thank you for calling lynxsys. This is Epi. How can I help you? Okay. Okay, so the main one is [silence]
00:00
Speaker 1
yes ma'am yes and yeah that no if well I wouldn't say it's solid read it's like um no it's not solid red it's like that yeah hold on I'm trying to yeah it's like a pinkish purple it's not red but it's like it's like an off pink or what yeah like it's that color like off yes ma'am I have pushed reset a thousand times and I have turned them off and unplugged him a thousand times yeah [silence] then that would work.
01:00
Speaker 2
is blue. okay. So if it's actually blue that means it's online. so the other two nodes which are your child nodes are pinkish, something like that. or it's solid red. is it purple? did you happen to push the reset button on those child nodes, ma'am? okay. alright yeah, that's why um it it turned purple, okay. so yeah, if it's purple right now, um it's ready for startup. so there's a need for us to add them back too or pair them back to the parent node. um, can I have the model number?
01:00
Speaker 1
Oh yesther, I was I was, yeah, I was going on ask you, did you want me to go? okay, let me walk back because I walked over to the child, dude because I haven't been different locations. Hold on. Da da da da. Okay, so the child no da da da da. So um which I'm sorry, which one did you want for the model number? okay, okay, so it's uh mx 2000. Yes, let's see serial number on this one is okay. Ooh that's little 505 one, zero M 29 C 29 498. Yes, ma'am.
02:00
Speaker 2
number and the serial number. just try to look at the parent node, the main one. [silence] yes, the model number. MX201 and the serial number. okay, so let me repeat ma'am if I get it right. that is five zero, is it B as in boy or V like Victor?
02:00
Speaker 1
D is in Delta. Oh, David. Mm hmm. Yes. Yes. I have three of those. Yes, ma'am. Well, yes, this is the domain and two. Yes. So yes, that's yeah, three. I just didn't want to confuse you. Yes. No, it's not. These things do this to me all the time. Um, yeah, these. Yeah, no, and I sure so it's so it's my whole name and I'm going to say it and spell it to you. So it was,a Luna Griffith, L A S H U N A.
03:00
Speaker 2
O is in David. Okay, 1-0-M like Mary, 2-9-c for Charlie, 2-9-4-9-8. Correct. Okay. Okay, yes, it's MX-2000. So you have three of these, right? Okay. All right, ma'am. So let me just create a record. I believe this is your first time calling, correct? Oh, I'm sorry. Can I have your email address please? Maybe I can pull up your record using your email?
03:00
Speaker 1
G R I F F box box I P H @ gmail.com Yes ma'am When I said, well, no, no, no So I set these up and then I had to call Man, I don't know what is this 22
04:00
Speaker 2
okay, so that's Lishauna. It's L for Lima, A as in Sam, H U N Ah. Griffith, that's D R I F F as in as in Frank, I T for Tom H as in hotel. At Gmail com. Correct? Okay. So let me check this email address. Those no record. When was the last time you called Linksys?
04:00
Speaker 1
26. I have no idea. I couldn't tell you. But um, I I You all help me set these up and my phone number's been like this since 2001, so. isn't. Oh, no. It's it. Oh, I I I haven't I'm I'm on my app. I have called y'all. You guys helped me set these up, so I'm not a ghost. Mhm. Um, it is Verizon. Okay. Yes, ma'am. Okay.. Okay, so I'm gonna unplug them.
05:00
Speaker 2
Yes, at least five to six feet. Oh, okay. So when did you purchase this router? But do you still have the receipt? Okay. I see. Yeah. So that's 23, yeah. Okay. Okay, all right. Okay, no problem. Thank you for that information. No, it's okay.
06:00
Speaker 1
O. Okay. Okay. And we're looking for a blue light, right? Oh, okay. All right. So, of course, my main light is still blue and these two child nodes are. All right. So right now the child nodes are blinking blue, they're blinking blue, which is the same color as the child node. Yeah, it's blinking. Okay. One of 'em has flipped to like that, what color did you call it? Pink? Purple?
08:00
Speaker 2
okay we'll just wait for it for the solid light okay the lights turn solid so just let me know if it's the since you reset the devices so we're looking for a solid purple light yeah purple
08:00
Speaker 1
Yeah. That's not purple to me, but. That's okay. As long as I think we're both on the same same team here. It's more of a pink. Yeah. Okay. Now both of them are a solid um, yeah. Solid purple. (chuckles) Yeah. (laughter) Okay. Okay. (laughter) I'm sorry, what? Uh-huh. Uh-huh. I can't, yep. I'm sorry, yep. (laughter) Yes, yes, I'm looking at it.
09:00
Speaker 2
And what we're going to do right now is we're going to perform a five press. Okay? This is just to pair the uh parent node to your child nodes. So, the parent node will actually look for the child nodes. So, to do the five press. Okay. Can you hear me okay? Okay. All right. So, to perform the five press, ma'am, kindly press the Reset button at the bottom five times. So, at the bottom, do you see the Reset button? Do you see the ledğ
09:00
Speaker 1
oh oh that's the same one uh-huh uh-huh yes ma'am mm-hmm okay press uh-huh okay i got it okay here we go all right there we go all right now this guy uh-huh yeah he's turned colors too all right it it already did and and now oh they they are blinking [silence]
10:00
Speaker 2
Yes. So just do it five times. Do not press and hold it. Just press it once. Okay. And do it five times. So it's like press, release, press, release, press, release, five times. Okay. So, yeah. You should see that parent node, uh, blinking. The light should blink if it's actually looking for child nodes nearby. And the child nodes also will try to look for the parent node. So check if the lights are blinking on the child nodes. Okay, so we'll wait for it, ma'am. It will [silence]
10:00
Speaker 1
Oh. Wow. Okay, yes, ma'am, all right. All right. about connected to it, about seven. I've got. I'm just gonna double check. I got two iPads hooked up to it. I think I got,
11:00
Speaker 2
It will take, it will take around uh five to six minutes before it can establish a connection. So we'll just wait for the lights to go solid. So how many wireless devices you have? Yes. Seven. Okay. All in all, so you have seven devices? Yeah.
11:00
Speaker 1
four iPhones hooked up to it. So what's that? Six? Um six. Oh, oh oh oh Yeah. Oh, yep. I'm going to add them. I got two, two Macs. So that's what six, that's eight. So eight and maybe nine. We have an old MacBook and I can't remember if we've we've still got it connected. At least eight devices. Is that too many? Oh Yeah, okay. I was like I was like, I didn't think so Oh well I can look at my look at my app 7th Okay, yeah, I've got two. Seven devices is on.
12:00
Speaker 2
Do you have any computer? [silence] Okay. No, not really. That's just enough. Yeah. [silence] Yeah, because actually this links to MX2000 M, will, uh, it can handle up to 25 connected devices. So, [silence]
12:00
Speaker 1
[KEEP_UNCERTAIN] I guess that other probably laptop's probably not cut on. It's all good. Because I'm looking at the. Now, one of them is a solid blue and one of them is still blinking. [silence] Oh, wait, wait, wait. Okay. Not anymore. No. [silence] Yeah, my child notes. My my main one is just a solid blue light. Uh, one of my child notes is a blinking blinking red light. And one [silence] of my child notes is a solid blue light. Okay. [silence] Okay.
13:00
Speaker 2
All right, so how's the light? Are we talking about the child node? Okay. Okay, so one is solid blue, one is blinking red. All right, so that blinking red is still trying to communicate. So it's still trying to pair, we'll just gonna wait for it. [silence]
13:00
Speaker 1
Okay. I think the one that was red, blinking red is, is, is blue. It's, so both, both are blue. Solid light. They're blue. Like, you know, no, no, no blinking is solid. It's like the sky blue. Yes. All three of them. Just like the parent. Yes, ma'am. Okay. Okay. Oh, okay. Okay. Okay. Okay, so you want me to do that while you're
14:00
Speaker 2
Okay. Okay, so there are I mean, both of the child nodes are now solid blue. They stayed blue, right? Not blinking anymore. Okay, just like the parent node, yes, okay. Very good, that's good. So that means all of your nodes right now, ma'am are online okay? Now, you may relocate those nodes back to where it was and yeah, just make sure that you plug in the first node, okay? The one near to the parent node, make sure that that is solid blue before you plug in the second node.
14:00
Speaker 1
you're still here right okay got it hang on uh oh and I was gonna mention to you I had a a so I I have the app on my iPad and my phone and I had a like a red yellow era and now it's finally you know the like it was like a you know a air like saying something's wrong and now it's gone away on my on the on the link synced app on my iPad so I guess it's really fixed okay I'm I'm taking my other notes closest to it that I possibly can all right and it is still blue now it's I'm gonna say I just walked about 20 50 I don't know maybe 30 feet to plug in to plug in the second one
15:00
Speaker 2
Yes, please, while I'm, and while I'm here in the line. Yes. That's the first child node.
15:00
Speaker 1
Yes, yes, yes, ma'am. And what I got right now is a blinking blue light. Oh, okay. Okay, I just, I just wanted to let you know, yeah. Okay.
16:00
Speaker 1
Okay. So, my first child node, now, because it did go blinking red, now it is a solid blue light again. Oh, it's blinking red. Now, now it's red again, but it's a solid red. All right, now it just clicked back to blue. [silence] All right. It's still solid blue. Yeah, it's blue now, and it hasn't changed like it [silence] did [silence] when I first [silence] put it in the spot that it was originally in. Okay, so it's blue, and same spot that I used to have it in. M-hm. Okay. All right. Okay, now, that one was upstairs. That one that oh!
17:00
Speaker 2
Okay.[silence] So the first child mode is node is now solid blue, right? Okay. Okay, good. So you may plug in the second one.
18:00
Speaker 1
You're welcome. Sometimes I don't know if it was just too far away, but it would kind of go crazy on me sometimes. Okay, hold on. I'm up. Okay? Yeah, I just tapped on them. And you said it was... Hold on. I just tapped on my app and it...
19:00
Speaker 2
Okay. Yeah. Actually, with regard to that, ma'am, yeah, if you're having some issues, okay, um, if it keeps on disconnecting, you need to check the signal strength of the node, okay? 'Cause, uh, if the, if the signal strength is too poor, okay, you need to relocate that node and get a better, um, signal. So, for, uh, Linksys, um, MX2000. Okay. You would be able to see the signal, um, once you open up the Linksys app. Okay. And then you tap on the nodes. You should be able to see the signal strength there. So, let me [silence]
19:00
Speaker 1
okay, um, you said a tooth okay so my first child knows you want to know what it is is that what you if it was a two um, um, okay signal strength on the first child knows um, is a 46. that's the number you're looking for. Yes, I'm so sorry. negative. yes. yes ma'am. okay, okay okay okay. okay.
20:00
Speaker 2
Yes, what's the signal strength? Negative 46 decibel milliwatts, that's what it says. Yeah. Okay, so that's still in the excellent mark, okay, that's a good thing. So, yeah, once you plug in the second one, just make sure uh... for excellent mark, uh... it should be zero to negative 60 dB. Okay, that's that that's the that is the RSSI level for excellent. Um, for good uh... that would be negative 61 to negative 70. That's for for good signal. For fair negative 71 to negative 80. But if it's below negative 81, then Transcription by Castmagic.com
20:00
Speaker 1
okay, yeah, I'm just trying to put it back to where, I'm not trying to relocate, I'm putting them back to where I've always had them, okay, all right, it's, okay, it's yeah, I plugged it in, just it's in, I keep this one upstairs, okay, okay,
21:00
Speaker 2
lower, yeah, that's already the poor signal. If it's poor, then the device that node will really disconnect from time to time. Okay. Yes, okay. Yes. And we'll just check the signal from there. Yep. Just like the first one, it will take time for the light to go solid blue. So we'll just wait for it.
21:00
Speaker 1
yeah, it's um, it was actually it was red, but now it is solid blue. um, it's been solid blue for maybe 10 seconds or so. um, I just clicked on the to see what the strength of it was. and it is still um, it hast still has a like that little error. so the it hasn't picked it up yet on my app on the uh Yeah, it's you know like it's a little red. yeah, a little red error with the um, exclamation park in it. exclamation mark. yeah, hasn't hasn't hasn't picked it up yet. But it is it is a solid yeah, it is a solid blue yet. so it It just um. The app hasn't like recognized it yet like it did the other one. Yeah, still says it's still saying it's offline, but it's blue. solid. Okay. Yeah. Yeah. Okay. All right. Let me go get it again. Where are you? Just links. There we go. Getting it out of connection. Yeah, it's still um it still hasn't picked up that that node, the last node yet.
24:00
Speaker 2
You may try closing the app and reopening it.
25:00
Speaker 1
so I still says it's offline. Yeah, I know. This one is the one that I brought it upstairs. Cause that's, I mean, this is where I've, I've always had it is upstairs. Yeah. Oh, here we go. Here we go. Hold on. Hold on. It refresh, it, it refresh. Okay. Here it is. Now it's, I don't have the arrow on my app all blue still. And I'll tell you what distance is this one is, negative 57. Yet. Yesterday and it's the one upstairs. Yeah, on the higher level of the house. Okay. I'm all blue. Okay. Okay.
26:00
Speaker 2
Still trying.
26:00
Speaker 1
[KEEP_UNCERTAIN] Look, just two more things. Just in case, should I, I should try that same thing where you told me just to, uh, press and release five times? Okay. Yep. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Okay. Okay. Yes, ma'am. Mm-hmm. Got it. Like, okay. Now, um, now that we've had another conversation, um, and and at first I wasn't even have a record of me, like, do I have one now? Like, that's weird because I've talked to you guys before. Oh, okay.
27:00
Speaker 2
Yes, ma'am. So, if ever this happens in the future, so all you have to do is to reset the node, that child node to factory default by pressing the reset button for 25 seconds or 20 seconds. Yes. So once the solid purple light is on, then you can press the parent node, the reset button on the parent node five times. So that's how you pair them back. Yes. Yes, ma'am. And that's what... Yes, I'm going to give you a ticket number. I don't know what happened, but yeah, maybe it was with our old system. Okay. So, yeah, ma'am. I'm going to go ahead, and I'm going to give you a ticket number for this. Okay. So to make sure that you're ready for this, I'm going to go ahead and just say anything you need to type the ticket number. Yes. Okay. So just go ahead and type that ticket number, and I'll make sure I read that through so I can submit the information for it. Okay. Thank you so much, ma'am. Okay. Yeah. No problem. I'll do my part.
27:00
Speaker 1
okay um okay i'm oh oh i am ready yes ma'am okay okay so it's lts00137369 got it okay beautiful okay uh man i really appreciate your yes man thank you so much you have a good one all right all right thank thank you ma'am appreciate it thank you all right bye bye take care [silence]
28:00
Speaker 2
going to give you a ticket number for this miss griffis so uh if you have a pen and paper handy just please take note yes that would be l for lima t for tango s for sam zero zero one three seven three six nine mhm yep uh that is correct all right thank you so much for your time so no problem no problem thank you for your patience and this is epi from link is thank you for calling have a great night miss griffis you too bye take care
28:00