V2 Rubric Detail — 1b879592-6c08-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-19 17:55
Duration
47m 0s
Contact
Iain Gibbs
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Limuel Saura
HappyFox Case
#LTS00134093
Support Country
United Kingdom
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: WHW01 Reconfiguration
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy2.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.0/5

V2 Rubric Scores

Resolution2.19/5
Technical2.19/5
Communication3.75/5
Ownership4.00/5
EscalationN/A
Customer Exp4.29/5
Overall59.7% (+19.7)

V2 Grader Summary

The agent demonstrated ownership and empathy, accessed the router UI, and renamed Wi-Fi networks, but failed to resolve the child node pairing due to technically inaccurate guidance—most critically, instructing the use of 'admin' as the default password and referencing non-standard LED colors (magenta, aquamarine) not documented in any KB. These errors undermined trust and effectiveness, preventing full resolution despite progress on the parent node.

V1 Case Analysis

Customer moved home and attempted to reconnect WHW01 Velop mesh system. Parent node reset, Wi-Fi SSID/password changed via myrouter.local. Child node remained flashing red; sent video tutorial and troubleshooting email. Two ticket numbers provided (134093, 134003894).

Troubleshooting Steps
  • Performed 15-second factory reset on parent node
  • Accessed router UI via http://myrouter.local and logged in
  • Changed Wi-Fi SSID and password for both bands
  • Attempted 5-press reset on parent and 15-second reset on child node
  • Sent video tutorial and email with setup instructions
Key Observations
  • Agent repeatedly misidentified LED colors (magenta, yellow) not defined in the official LED guide for WHW01 (Intelligent Mesh).
  • Agent provided two different ticket numbers (134093 and 134003894), creating case management confusion.
  • Customer struggled to connect to default SSID due to incorrect password; agent did not verify the exact default password from the router label.
  • Agent incorrectly instructed customer to plug Ethernet cable into a specific port relative to the reset button, which has no technical basis.
  • No confirmed resolution for the child node; multiple resets and 5-press attempts were made without success.
Positive Highlights
  • Correctly identified the parent node and performed a 15-second factory reset to initiate setup — aligns with standard mesh reset procedure.
  • Successfully guided customer to access http://myrouter.local and log in using default credentials — correct use of local web interface.
  • Changed both 2.4 GHz and 5 GHz SSIDs and passwords through the web UI — proper configuration step for reinitializing mesh network.
  • Recognized need to isolate parent node setup before adding children — logical troubleshooting approach.
  • Offered to send a video tutorial and email with instructions — proactive attempt to provide self-help resources.
Agent Errors / Gaps
  • Incorrect interpretation of LED colors (magenta, yellow) — per led_mesh_system_identifier.md, WHW01 uses Intelligent Mesh with solid purple = ready for setup, solid blue = online; magenta/yellow are not valid states.
  • Confusing and incorrect instruction about Ethernet port placement relative to the reset button — ports are functionally identical; placement has no impact on reset or setup.
  • Failed to verify the exact default Wi-Fi password from the router label before instructing connection — led to failed Wi-Fi join attempt.
  • Provided two different ticket numbers (134093 and 134003894), indicating poor case management.
  • Incorrectly suggested that the child node would automatically go solid green after Wi-Fi name change — no such behavior is documented in KB.
  • Misapplied 5-press method: used on parent to add child, but 5-press is for discovery mode on parent to pull in child in setup state (solid purple/magenta). Agent did not confirm child was in correct state.
  • Incorrectly stated that the warranty lasts three years without confirming eligibility — while this may be true, the agent did not perform a warranty lookup or confirm coverage status.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 98%
Child node remains flashing red/magenta at end of call; no confirmation of mesh functionality or successful pairing.
R2 Partially Met Diagnostic thoroughness conf 92%
Agent guided through factory reset, login, and Wi-Fi rename, but pairing steps for child node were inconsistent and ineffective.
R3 Met Correct resolution path conf 95%
Agent continued troubleshooting despite OOW device, offered video tutorial, and did not dismiss customer.
Technical Accuracy
T1 Partially Met Technically accurate info conf 88%
Agent identified LED states and performed resets but failed to diagnose root cause of child node failure or verify setup mode.
T2 Met Appropriate tools / resources used conf 96%
Agent correctly directed customer to use http://myrouter.local to access router UI, the appropriate tool for configuration.
T3 Not Met No misinformation conf 94%
Agent instructed customer to use 'admin' as default password (incorrect for WHW01); used non-existent LED colors (magenta, aquamarine) not in KB.
Communication
C1 Met Clear & professional language conf 95%
Agent maintained control, set timers, managed transitions, and kept call on track despite technical setbacks.
C2 Partially Met Confirmed understanding conf 87%
Agent used terms like 'parentmode' and 'magenta' without confirming understanding; some jargon not adapted.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent owned the case throughout, did not transfer, and followed through on documentation and email promise.
O2 Partially Met Proactive follow-through conf 89%
Agent provided ticket number and promised email with tutorial, but gave no timeline for child node resolution.
O3 Not Applicable Closure confirmation conf 100%
No prior case history indicated; this appears to be first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation performed and none clearly warranted given the agent’s ongoing troubleshooting.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Met Customer effort minimised conf 97%
Agent expressed empathy ('I'm sorry', 'very much welcome'), acknowledged difficulty, and remained patient.
X2 Met Tone & rapport conf 93%
Agent matched customer’s pace, used reassuring tone, and checked in regularly during waits.
X3 Partially Met Overall experience conf 86%
Agent had customer perform multiple resets and reboots without clear diagnostic purpose, increasing effort.
Call Transcript74 turns · 83 lines
Speaker 1
yeah hi there i've got a a link sys mesh uh system um i had it set up we've moved home i had it set up in my previous home we've moved home i'm trying to get it set up and i'm uh i'm struggling i'm not just wondering if you can help me out no no we don't yes [silence]
00:00
Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi. Thank you for calling Linksys technical support. My name is Ellie. How can I help you? Silence. Okay, so you're just moving to another location. So do you still have the same internet provider or no? Okay. So if that is actually the case, so the router might actually need to be reconfigured again. But before we proceed on that,
00:00
Speaker 1
Oh, okay. [silence] Yep. [silence] Yeah, sure. When you say the the router, you mean the I've got three boxes, right? I've got three nodes. Is that what you mean? Um, [silence] Yeah. [silence] Yep. Uh serial number is so the model number is uh Whiskey Hotel Whiskey [silence] 01.
01:00
Speaker 2
So one of them will be connected wired directly to your modem. So can you give me the model number and the serial number of that model?
01:00
Speaker 1
Yep 25 F for Freddy 10601 A for Alfa 01413 It's done. I talked one more time. Spear. No I think that's 225, F for Freddy 10601 A 01413. Mm
02:00
Speaker 2
Oh and it's serial number. [silence] Okay, let me just read it back to you. That's two five F 0601 A for alpha 01413. [silence] Ah yes, I actually got that. And, um, as I did try and look [silence]
02:00
Speaker 1
M. [silence] Welsh. My first name is Ian I A I N. Surname is G I B B S Gibbs. Golf, Indigo, Bravo, Bravo, Sierra. Yeah, yes, I A I N G I B B S at Yahoo.co.uk. I'm I'm trying to set this up.
03:00
Speaker 2
Record, okay. Okay, and thank you so much Sir Ian and for Ian, can you also give me your email address? Okay, thank you so much.
03:00
Speaker 1
Uh, yeah. It's, uh, solid red. I haven't pressed there's a... Yeah. There's a reset on the bottom, right? Okay. Okay.
04:00
Speaker 2
So, right now, sir, what is the LED light that is coming from the router that is connected directly to the internet source? Can you please reset? Yes, there's a reset button at the bottom. Kindly press and hold that reset button for 15 seconds. So, the light in top of that little tower will start flicking. So, do not let go of the reset button, not unless it turns off, and it's not yet 15 seconds.
04:00
Speaker 1
[silence]
05:00
Speaker 2
Okay, I mean, let's check, we should be getting a solid purple from this router once the reset has been successful made.
05:00
Speaker 1
slashing red. Um. Yep. Yep. Yep. Mhm. who is it or how is it? it's uh it's it's B- um it's BT. I work for the UK. it's BT. um I mean is that were you? Yeah. British Telecom. Yeah. [silence]
06:00
Speaker 2
Uh huh. And then it will slowly blink or pulse up until it went off. So uh just leave it like that sir then you can now let go of the reset button. Because after you perform it, the router will reboot and that reboot process will take for about two to three minutes. So while waiting, um, who is your new internet service provider sir? Who is it sir? Like, is it like community fiber? I'm sorry. Okay. British Telecom. Okay. Thank you so much.
06:00
Speaker 1
No, it's brand new. The router's brand new. You mean the Lynxness router or the, yeah? I think it's about 2021, yes, yes, that's probably when I bought it. Yeah. Yet. it's still, still pulsing. It's still pulsing blue.
07:00
Speaker 2
Much? And this router, sir, do you have this one like before, I mean, like around September 16 of 2021 or in that year? No, this new. Right. Okay. Okay. So right now, sir, are the the one that is directly connected to your modem or to the internet source, are we getting now a solid purple color or is it still pulsing? It's it's pulsing. Ticking. Ticking. Okay. So, yeah, let's just wait for it, and then we'll, then we, uh, below. Okay. Uh, actually just, I'm just checking some setting on this side, and then, uh, yeah, let's see if it works.
07:00
Speaker 1
Yeah, I've got it. Yeah, I've got it. I mean, I've got it plugged into the mains, obviously, and I've got it also plugged into the I've got a I've got a cable plugged into it, an ethernet cable, which is from there from the node to the from the to the BTEA T router. Okay. Now it's just gone. No. Yeah. Yep.
08:00
Speaker 2
Yes. Sir. Me. And can. Can you please also make sure, sir, that the Ethernet cable that is running from your Linksys Router to the BPT Router, at the end of the Linksys Router, could you make sure that the Ethernet cable is plugged in on top of the reset button, sir, or below the reset button?
08:00
Speaker 1
Well, the reset button is on the base of the unit. I've got two. I've got two sockets, two ports, yeah. I've got it in the top hand one. Yeah. Okay. Yeah, okay. And press reset again. No, okay. Okay, it's still showing solid red on the top. Magenta.
09:00
Speaker 2
Yes that is at the base of the unit. Now the ethernet cable is connected or plug in on top of that. Yeah you get two ports. Yes. Yeah you have two ports. Uhm. So can we use the other one the one that is on top of the reset button? Uhm. Plug in the ethernet cable on that port. I don't know. Uhm. Not anymore. So um is it really red uh like something like uh magenta color.
09:00
Speaker 1
Yep. Okay, hold on, I can see that. Bell up set up three nine three or DHP. Yep, okay, yep. Now I'm asking, I'm being asked for a password. [silence]
10:00
Speaker 2
sir may can you uh check in the wi-fi settings of your phone if you can see the default SSID of this lynx router? You should be seeing: _Belup setupBaseD8BD8B. Need the D8 BD Dog number eight and then Bandit. Okay? For password, yes, the password that you need to connect is underneath the lynx routers.
10:00
Speaker 1
Okay. How do you mean. Yeah. Snap. Yup. Hang on. I've just put the password in. Um um um. No. No, it didn't like that. I've got on the bottom. Okay, so on the bottom of my Linksys node for the router, the name is V LPS393, not 88B. Should I choose that one?
11:00
Speaker 2
How do you usually manage your Linksys router? Like how do you manage the router? Are you using an app or are you using the web browser? An app. Okay can you open up your app Sir? Mhm
11:00
Speaker 1
Oh yeah, yeah, yeah. Yeah. Okay, I'll try, I'll try that password. Hang on. Okay. Okay. Oh yeah. Sorry. Sorry. I can't. I can't. I don't think that that is a good password. Sorry. Oh, should I just try to bypass the lock screen for you? Okay. Yep.
12:00
Speaker 2
No sir because that is the default Wi-Fi name. And also this is the one that you are using right now to stand as a parent. Now since you have three nodes well maybe the other maybe that Wi-Fi pass or Wi-Fi name that you are seeing from the box is actually from one of the routers since you have three. [silence] Use the password sir that you can see underneath the router that is connected directly to the internet source. [silence] or the one that is hooked up directly to the BT.
12:00
Speaker 1
No, it's telling me incorrect password. Maybe I need to... Beautiful. [silence] Yep. Yep.
13:00
Speaker 2
Let's make sure sir that we enter the right password combination since it's key sensitive. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] Sorry Ian. [silence] The other two nodes that you have.
13:00
Speaker 1
Yeah. Yep. Yep. Yep. Yep. Yep. Yep. Okay. Okay.
15:00
Speaker 2
can you turn them off for the meantime? if you plug them in turn, turn those two off and uh, let's focus first on setting up the uh, this one, this one that is, um hooked up directly to your, your BT, or to your, Brete[tone down]telecom. So, um, instead of trying to connect your phone, sir, um, can we go back to the, cause what we actually call this router, if it is, um, hooked up directly to the internet source, we call it a parentmode. So, um, so this parentmode, sir, can you pick it up, and then I want you to press again the reset button of this parentmode but this time, don't do it for too long.
15:00
Speaker 1
down there okay now i've got like a yellow yellowish flashing light okay got you
16:00
Speaker 2
00:00:00,000 --> 00:18:680,000
16:00
Speaker 1
okay. Yeah, I've got like a solid aquamarine now. Okay. Yep, okay. Okay.
17:00
Speaker 2
Blue. So I'll just give it a few minutes. That LED light will change. I don't, but it'll go back to green. Okay? But let's just wait for it.
17:00
Speaker 1
Yes. I've got Zalubep setup D8B. Okay. Okay, now let's - Lidja ain't connected. Okay, with our password. Weep. Yep. We've can. On the paranokes. Yes.
18:00
Speaker 2
so while waiting for that, one sir, can we go back to your phone and check all of the available network? If you can still say the underscored setup. Okay, that's good. Now I want you to connect on that network and use the password that you can see under the parent node. Okay. And, um, can you confirm, sir, if if we can still see the green LED color from the router? Okay, yes on the parent now. Now, sir, please open a browser, try to browse on the browser or try to open an app that consumes mobile uh, you know, uh, internet.
18:00
Speaker 1
Yeah. Yeah. That's working. Okay. I've only got one known available. The other one, I can't find a power for. So I'll turn it on. But I don't have it. All I have is the mains power cord in the back. I don't have anything else connected in the back. Is that correct?
19:00
Speaker 2
Just to make sure that it's already working right now. Okay, so the internet is now working and now this is the time that we can turn on the two child nodes. Sir. Yep. Oh, okay. It's okay. Like, we can work on the other one. Ah yeah, sorry, because this child node can actually work wireless with the parent so you can You're deploying or you can put this child node on another location for as long as it's not too far from her. (up) For as long as it can still communicate or get a connection from the parent, it can work. (out) It still I believe it's still booting up. So give it at least two to three minutes cause later on, it will start pulsing or flickering. Yeah, it will gonna be the wifi name of your Linksys router. But if you want to customize it, we can do it later. Oh yeah, absolutely.
19:00
Speaker 1
Yeah. Okay, now the blue light is pulsing on the test mode. Okay. Okay. Okay, that's very helpful. Thank you. [silence]
21:00
Speaker 2
Okay. So later on Thursday, we cannot find the power cord of the other child node. So I will instead send you a video tutorial on how you can add another child node on your existing uh mesh system. So it's a video tutorial and then the other things on that email are some troubleshooting instruction. Okay. Mhm. Yeah, absolutely. So let's wait for this child node because um we are expecting to have a solid purple.
21:00
Speaker 1
Now it's gone. Yeah, now it's gone Magenta. Yeah. I'll say it three times. Okay? Okay. That's the fourth and it's yellowish now. Yeah. It is, yeah, it is. Okay. Current 0 is
22:00
Speaker 2
Or magenta. Color from this. Okay, it's magenta. So sir, press again the reset button of the parent five times. Yes, of the parent. Okay, and that's the parent. So let's just wait for it. And then you can also observe later that the child node LED will also start pulsing. Okay. Yeah. So let's wait for it cuz Okay, so yeah, right now, let's just wait for the H.L. node to be solid green as well, or blue. Okay. and while we're waiting for it, let me also work with my documentation. Uh, let me know if there are some changes, okay? Thank you so much. sorry sir can we I mean can you reset the child node . [silence] well maybe it's still um trying to connect to the previous parent that was connected to your previous internet service provider so um can you reset the child node
22:00
Speaker 1
Ell down. pressing it five times or? Okay. Okay. that's gone off. Alright, I've released it now. No, it's going blue. Yeah. Okay. Okay. Okay.
25:00
Speaker 2
So, now, press and hold the reset button of the child mode for 15 seconds. So, press and hold it. Wait for the light to start pulsing, up until it turns off. Okay, so let's wait for two or three 4 to 3 minutes because we should be, I mean, we are expecting a magenta or purple color from that child mode after you do the reset.
25:00
Speaker 1
Okay, the child node is pulsing blue now. Yeah. Yeah. [silence] yeah would you give me that ticket number again please 134 yeah
26:00
Speaker 2
By the way, Sir Ian, can I use the dates that I just uh tell you earlier for the warranty start date of your Linksys router, just September 16th of 2021? Okay. So, yeah, I did use it. And by the way, Sir Ian, while waiting for the child node, I just finished creating a ticket for this conversation, and the ticket number is #134093. So, whenever you need to call us back, just give your email address, your phone number, or maybe the ticket number, so that the next representative can easily pull up your record. Okay. Thank you. Oh, yeah, sure. 134003894. [silence]
27:00
Speaker 1
Okay. Okay. Now I've got magenta on the solid magenta on the top. I've got magenta on the solid magenta on the top. Okay. I've got that.
28:00
Speaker 2
okay. Now that we have the Magenta, press again the, the reset button of the parent five times. So yes, on the parent. Press release. Press release. The child node to should start recognizing the signal from the parent anymon, anymon, um, any moment by now. So, so while waiting, sir, um, I just send you an email with the instruction or the video tutorial with the instruction that I mentioned earlier.
28:00
Speaker 1
Thank you so much. How long is the warranty on the link PVC products, please? How long is the warranty for the links? product? Okay. All right, great. All right. Um, okay. the child node is now flashing or pulsing red.
29:00
Speaker 2
very much welcome I'm sorry so the warranty of the <start_of_audio>unders products-error will last up until three years so I believe that the warranty information of this routers is actually on the box itself so there is the sticker information about the warranty of each router but uh yeah you can still get support for this router sir uh-huh so okay so let's wait for it let me put up a timer
29:00
Speaker 1
I will. Okay I'll let you know. [silence]
30:00
Speaker 2
Let me know if, like, um, the light is already solid green or blue, okay? I just set up a timer for three minutes. [silence] Um, are you there?
30:00
Speaker 1
That's just going solid green. Yeah, I can go get one yeah, the child node has just gone red. Flushing red. That's why. Yep, you want me to get my laptop? Ok, I can do that. [silence] [silence]
31:00
Speaker 2
Okay, that's perfect. Okay, so now, sir, uh, do you have a... Maybe a tablet, or a laptop, or a desktop that is available to use right now? Ah, yeah, that's actually normal. Later on it will go... it will go back to green. I have your service. Um, it's actually much more convenient to use. So yeah, I can definitely wait here and the other light.
31:00
Speaker 1
Okay, okay, hold on. Thank you. [silence] Okay, I'm back with you, with my laptop. Yeah. Hold on. So, password. Right, I need the password of the parent note. Yeah. Um, that's showing connected.
32:00
Speaker 2
Okay, perfect. Thank you so much. Um, sir Ian, can you please connect the laptop to the default Wi-Fi name of your Linksys router? Okay. Yes. Yes, correct. Okay, that's perfect. Now let's open a browser. Okay, let's open a browser. [silence] Did you receive any pop-up notifications, sir, or maybe some warnings on accessing the one nine?
33:00
Speaker 1
it says this site can't be reached. This took too long to respond. No. Yes. H T T P. Yes. Yes. Yes. Yes. Yep. It's right. Saying sign in access V lock. Yes. Yep. It's waiting. Yeah, no, I'm in. I'm in. Yes. Yep. [silence]
35:00
Speaker 2
okay, and then just press Enter from your keyboard. So that should be http:// myrouter.local. Okay, it's asking for a router password, right? Okay, um, can you try the word admin sir, all lowercase a D M I N. Okay. And, um, are you already in or is it asking you to create a new password. Okay. Okay, that's good. So you can see now the, um smart wifi tools, device list. Okay. Is it connecting? I'm getting a screen that says it's connecting. Can you give this a minute? Okay, no problem.
36:00
Speaker 1
Okay. I've just clicked that. Yup. Yep. Correct. On the 2.4 or the 5 gigahertz? Okay. Yep. Okay. I'm just yeah. Yep. Okay. I've changed
37:00
Speaker 2
Now, sir, on the left side, look for where the WiFi settings. Okay. Okay. And you can see there, 2.45, right? Okay. So hover the cursor to the WiFi name. Click on the box so that you can customize the WiFi name, sir. Both of them. Both of them, sir. You can change the WiFi name of both of the WiFi or both of your bandwidth. [silence] Did you change the WiFi name for 2.4 and 5? Okay. So after you put in the one name that you want, don't forget to hit on apply.
37:00
Speaker 1
can I change the password at the same time? Hmm. Okay, it's applying changes yeah yeah yeah yeah [silence] Yep. Yeah. Yeah, yeah, yeah.
38:00
Speaker 2
Yes, of course. You can change them at the same time, sir, so that you don't need to go back and forth with on the process. [silence] So, once it is now giving you that information, sir, so the phone and the laptop will automatically be disconnected so you need to reconnect both devices again on the name that you just created.
38:00
Speaker 1
The uh okay route route not found. You are not okay. Yeah so that's what you just said right? Yeah. yeah. Yeah that's connected on my laptop now. Yes Yup
39:00
Speaker 2
Yes, it will disconnected, now look for the name that what you created. Okay. With your new Wi-Fi name. Okay. Okay. So yeah, I guess we're all good. We just successfully set up your WHW01. And regarding with the other child node, Sir Ian, just please check the video tutorial that I send you with the some other problems that you're encounter, Sir Ian. Okay.
39:00
Speaker 1
Okay. the child though is still flashing read. No. No. No. Yeah. Yep. Okay. Okay. Okay. Thank you. Yeah.
40:00
Speaker 2
are there troubleshooting instructions as well yeah that could might be helpful in the future so and we also changed the Wi-Fi name so would there be anything else that I can help like uh oh it's not going back to green? that's actually unnormal I'm so sorry cuz we just changed the Wi-Fi name so the parent node has been already applied the changes so now that child node is still applying the changes so it may actually take for few minutes h-huh yeah how about we wait for it instead okay very much welcome so let me just do this one [silence]
40:00
Speaker 1
Yeah. No, it's still flashing red. Yeah.
41:00
Speaker 2
Sorry, Ian. Is there any changes on the LED light? Can you turn off the channel, no sir, and I turn it back on? Okay, come on.
41:00
Speaker 1
yeah, yeah, yeah, yeah, yeah, yeah, yeah, yeah, [silence] but I've switched my phone, my mobile phone on to the renamed. Um, yeah, yeah, that's working. That's connected. That's fine. Yep. Uh, on the phone, on my cell. Yeah, hold on.
42:00
Speaker 2
[KEEP_UNCERTAIN] but the parent node sir is already going back to solid green, correct? Okay. I know. Wi-Fi name, okay and can, yeah so while we are waiting for the child, can you test the internet?
42:00
Speaker 1
yep. uh. I'm a. I'm a. I'm a. So with the other, with the third node, the second child node that I haven't plugged in yet, should I, is it basically just a question of plugging it into the mains within the vicinity of the parent node and it'll just hook up the signals? Okay. Okay.
43:00
Speaker 2
either of the two you can use the laptop or the phone okay so let's wait for the child no because it should go back to solid green as well um no sir you still need to do what we did earlier on adding the first one you know the browser extension
43:00
Speaker 1
On the... Okay, so press the parent node five times. Okay. Okay. Okay. Yeah. Okay. So my, my first child node is still pulsing magenta. I'm happy you were helping me. It's been very useful. I would never have been able to do this myself. [silence]
44:00
Speaker 2
[silence] reset button for five times here. so you can put it under parent. [silence] yeah. but make sure that the second child node is on setup mode or it should have the solid purple or magenta LED light. Thanks Ian. How about we... Oh, I'll set up a timer for that child node. It has been more than a minute already. Let me put up the timer here. Okay.
44:00