V2 Rubric Detail — 1bf35788-7166-11f1-9…

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You can also connect with other users for tips and guidance at reddit.com slash R slash linksys. Hi, thank you for calling linksys. My name is Josh. How may I assist you today? [silence] I see. Um, for us to further isolate that one, may I have the serial number of the booster? [silence] Thank you so much for that one.

have the other one, please, so, uh, by the way, ma'am, how many Linksys devices do you have in total? So, uh, upon checking here, you have two W8W01 nodes. So, the thing is, these devices are one of our mesh system, or mesh devices, ma'am. So, since you mentioned that you have two, so one of them is wired directly to your modem. Is that correct? Yeah, that's correct. All right. Thank you so much for confirming. And what's the light on that main node or main router? So that a little white

Uh, no ma'am, uh, parent node, the, the LZ parent node. Red. I see, right. Uh, and did you press the reset button prior calling us? I see. This is noted ma'am, so uh, can you kindly give me one to two minutes? All right, so, yes ma'am, thank you for patiently waiting. So in order for me to create that ticket, may I have your first and last name? Ah, I see ma'am. Uh, I've, yeah before we do the troubleshooting, I'm gonna set your expectation regarding the hardware warranty status of the devices, okay? Uh, the thing here, according here on our end, their hardware warranty status has already expired and I really do apologize ma'am.

So I'm no longer provide assistance over the phone or chat for out of warranty devices, however rest assured that all our troubleshooting guides and articles are still available on our support website. But if you really wanted to be assisted over the phone, we do have this one-time non-refundable support that will last up to 60 minutes or an hour, but it will cost you $15. So we so. Yes, ma'am. So again, your sir name is Borneo, like B-O-R-N-E-T. And I'm sorry, ma'am, I did not get your first name. You said Elizabeth, correct? Elizabeth. And how do you spell that one?

Mhm. Thank you so much for that one. And may I also have your email address? D. Thank you so much for that one. And last thing, who's your internet service provider? Xfinity. Xfinity. All right, thank you so much for all those information. And I assume you are calling us from the US like United States. Is that correct?

Ah- Ah. Thank you so much for confirming. All right. If you want to avail the paid service, ma'am kindly give me two to three minutes to prepare my tools, okay? Thank you so much. Kindly hold on the line. [silence] Hello, ma'am, thank you for patiently waiting. All right, so I'm gonna like turn off the recording now on our phone so that your critical information will be safe, okay? Thank you. So, may I have again your, story may have your card number?

No, we're. Yes, ma'am. Like one, five. Mhm. Thank you so much for that one. So let me verify the card number. So it's [REDACTED_CARD_NUMBER]. Thank you so much for confirming. And I may have that expiration month and year. Thank you. And what about the Security Code? [silence]

C for Delta, C for Tom, R for Romeo, then E for Echo, M for mike, and S for Sam's is that correct, ma'am? Mm-hmm. Mm-hmm. Uh-huh. Uh-huh. Uh-huh. I see. Got that one. All right, then. Thank you so much for confirming and I'm going to place the order now. And again, rest assured that you will be receiving a copy of the receipt for this one. So kindly give me one to two minutes, okay? Thank you. All right, thank you for patiently waiting, ma'am. So going back to the issue, uh-huh. Uh, is your like main node still plugged in to the modem?

Hello, ma'am. Oh yeah, I thought I lost you there. So, have you have you already confirmed if your main node is still plugged in into your modem? That's great. So, let's reset this parent node, okay? Just to make sure that we're going through troubleshooting this device properly. So yeah, for reset, you may simply press and hold the reset button and do not release it until you see the solid blue light. [silence]

Yes please. Aha that's fine, ma'am. So keep pressing the [silence] [silence] [silence] [silence] reset button. hmmm. Hello, ma'am. What's the light now on the main node? No light at all. Uh, that's fine. I reassured that after that one, the light on the node will turn to solid blue, and then that's the time you release the reset button. Thank you so much. All right, so let's reconfigure this parent. using the five press setup method. So on the parent node, you have to press the reset button five times within five seconds. So it's like, press release, press release, press release, five times, thank you. Yeah. that's actually fine. So the parent node is now trying to connect to your modem. So let's wait, or let's observe the light on that node for two to three minutes, and hopefully it will turn to solid blue or green. Thank you.

mhm got that one ma'am and thank you so much for that information as well alright that that's great to

Sorry, man. The light on the main node is still showing solid blue, correct? [silence] Flashing red. I see. [silence] Let's wait for another like 30 seconds to a minute. And hopefully it'll-- [silence] And hopefully it will turn back solid blue. [silence] Yeah, for for this one, actually, man, the reason why we reset the main router as well is to make sure that uh, this parent node like all its settings will go back to factory default. And and as--

long as your modem, which is the source of the Internet, has an Internet connection. this main node should be able to get online. So, and also uh-huh. So currently, what's the light now on this main node? Flashing red. I see. and can you know how many ports does your modem have? You can also tell me the model number of your modem instead, man. Uh-huh. Uh-huh. And, yeah, can you also tell me the model number of that modem and yeah.

No worries, man. I think uh, can you check, like, underneath the device itself, because usually uh, that's where you can find the model number.

I see. I I I I I I I understand, ma'am. I I I I I I had no worries about that one. Uh so going back on the main node. Is it still showing flashing red? I see. If if that's the case, uh that means that the parent node is not detecting your modem. So can you check if the parent node is like the cable used between the modem and parent node is firmly intact or firmly connected? So on the on on the modem, can you tell me which port is the parent node plug into like is it on the LAN 1, 2, 3,

Mm-hm. I see. Got that one man. So let me check, let me check here quickly if I can uh like search like the exact model of your modem so that I can confirm is this, if this Linksys router is plugged in into the like working ports on the device. Mm-hm. Mm-hm,

Uh yeah regarding with that one uh your devices man like the link this devices are one of our mesh devices um, that means that they. They are not traditional boosters or wireless repeater. So Uh since they're modern is not one of our like it's not one of our mesh devices. That's the reason why one of your uh link this nodes will be plugged directly to your modem and if ever we like set it up both of these nodes uh they will only uh they will be using uh they will be using a different like network since again we cannot use them as a booster.

if you, if we want them to join to your, like, modems network and one of them really needs to be wired directly to your modem and then we need to access the WebUI of the system and then change the - or personalize the WiFi name and password. However, again, since these devices of ours are still like routers or nodes. That means that they will also broadcast their own network name. So technically, you will be having two networks at your house. [silence]

uh-huh oh yeah actually since the parent node has been reset uh on your like on your phone or wait do you have a computer there that we can use uh-huh so on your yeah uh on your phone kindly go to wi-fi or wi-fi settings and then it should be able to detect the

Yeah, kindly connect your phone to the network and use the default Wi-Fi password labeled underneath the parent node. Okay.

model number., correct, ma'am?, because, for this one, uh-huh, can you, mm-hmm, can you provide, um-hmm, i see, and can you, like, describe your modem instead, ma'am?, like, is it a, uh, black box, like a black box?, ah, i see, uh-huh., i see, hold on, i think i got it right here.

So, so your modem has four ports in total, correct? Uh-huh. And currently... All right. So, can you tell me which port right now on your modem is the parent now plug in? So you like is it on the like the one... Uh-huh. And on the other port on the bottom, is there any device connected to it? Can we try to use the other ports? The the other the other ports like on the bottom.

[silence] you so much for that. So, right now we are isolating the ports on this modem. So we yeah. So right now let's observe again the light on the parent node for 1 to 10 minutes. [silence] I understand, ma, and don't worry. If you are in a hurry, if you have things to do, rest assured that you can just give us a call because you still have 42 minutes here on our end. Yes, ma'am. So So just to verify again, the light on the main node is still showing like flashing red. [silence]

uh-huh, I see. And do you have an extra Ethernet cable that we can try or we can test? I see. I see. Ah, for this one, ma'am, we might want. We might need to check if the modem, uh, sorry, if the ports on your modem is working. However, since we don't have like a computer or another Ethernet cable for us to further isolate. Um, we can try to plug in the Ethernet cable on the other port on the parent mode. And then, and then we will reset again the parent node, okay? Because, uh, so, yeah, so for now, before we reset the parent node, kindly plug in the Ethernet cable on the

Other the port on the lan Linux router or links the main old thank you No, ma'am at all. Let me check here real quick. So with the current momento at Ethernet cable is plugged in into the port that is like next to the power port for a power correct? Uh huh. All right. So can you plug the like unplug the Ethernet cable and then plug it on a different port.

different port on that parent node. So for now when I say parent node, I'm referring to the Linksys router. So on the Linksys router, simply unplug the ethernet cable and then plug it into the different port since this router only has two ports. Mhm. Thank you. And kindly again reset the parent node for reset again, just press and hold the reset button and do not release that until you see the solid blue light. Thank you so much.

uh hello ma'am I know the light now on the parent node no light at all, I see uh and are you still holding and pressing the reset button

All right. So, once you see, again, the solid blue light, that's the time you release the reset button.

many okay great so let's now try again to reconfigure this child node using the five press setup method so again on the reset button simply uh press that one five times within five seconds all right thank you so much i'm sorry flashing red solid red i see ah let's wait for 30 seconds or a minute and if the light on the parent node is still showing solid red press again the reset button five times within five seconds

Thank you so much. Got it, man. All right. That's great to know. That's, [silence] That means that the parent node is trying to reconfigure again. So for this one, ma'am, if the light on the parent node will still go to flashing red, we really need to use a different Ethernet cable for us to isolate the issue because flashing red indicates that the parent node is not detecting your modem and there are three scenarios for that. One or three possible reasons. The first one is it could be possible that the ports on your modem are not working. And the second one is due to the defective cable. And the third one is the ports on the parent node itself. So however, since you mentioned that you have two plugin devices,

If the light on the parent node will still stuck on flashing red, we will use the other node to set up as a parent. And if the issue persists, that's the time that you may need to use or try to use a different ethernet cable or contact your internal service provider for them to check if the ports on your modem is working, okay? [silence] I see. Uh, I. Uh. Uh. No need to worry, ma'am. Uh. Yes, ma'am. I will be providing you a ticket number. So are you ready for the ticket number, ma'am? Okay, it's 134938. Yes. [silence]

You're most Welcome. and yes, please give us a call if you need further assistance regarding with our devices. Thank you again for calling Lenox . You have a great day, Matt. Bye for now.