V2 Rubric Detail — 1c7b2adc-644b-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-09 21:35
Duration
40m 35s
Contact
Mosafa Kazemian
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Developing

Agent & Case Context

Agent
Riojene Ladera
HappyFox Case
#LTS00132851
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: child node disconnected_MX4200
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution1.00/5
Accuracy1.00/5
Communication2.00/5
Protocol1.00/5
Efficiency1.00/5
Overall1.1/5

V2 Rubric Scores

Resolution4.06/5
Technical5.00/5
Communication2.50/5
Ownership4.00/5
Escalation5.00/5
Customer Exp2.50/5
Overall78.9% (+56.9)

V2 Grader Summary

The agent applied correct technical procedures — factory reset, web-based pairing, and LED verification — resolving the immediate node connectivity issue, though long-term stability was not confirmed. While the agent owned the case and used appropriate tools, empathy and communication adaptation were only partially present, and payment friction increased customer effort. No escalation was needed, and the outcome aligns with Partial Resolution due to unresolved durability concerns.

V1 Case Analysis

Customer reports MX4200 child node disconnects after Wi-Fi password change. Agent provided incorrect reset/pairing steps (20s hold for purple/pink LED; invalid URL 'boyicmerce.us'), failed to verify fix, and mishandled $15 payment. No resolution confirmed.

Troubleshooting Steps
  • Asked customer to confirm removal of node from device list.
  • Guided customer to reset the node (incorrect 20s hold instruction).
  • Instructed to place node near parent router and attempt re-pairing via web UI.
  • Asked customer to check signal strength and suggested distance may be an issue.
Key Observations
  • **KB Violations**: Agent provided multiple materially inaccurate instructions: - Reset procedure: 20s hold for purple/pink (KB: 10s for solid purple). - LED guidance: Purple/pink (KB: solid purple only for MX series). - URL: 'boyicmerce.us' (invalid; should be myrouter.local). - Web UI navigation: 'C-A' (non-existent option).
  • Payment collection was unsafe: repeated card number requests, no confirmation, potential PCI compliance risk.
  • Agent failed to verify node status after troubleshooting steps, leaving the issue unresolved.
  • Call flow was chaotic, with agent losing control and referencing non-existent URLs.
  • Warranty status was correctly identified, but agent did not offer any self-help resources after payment was accepted.
Positive Highlights
  • Agent identified that the product was out of warranty and set expectations for paid support [10:00].
  • Agent confirmed customer identity (Mosapo Kazemian) and email address [15:00].
Agent Errors / Gaps
  • Provided incorrect reset instructions for MX4200 (20s hold for purple/pink; KB: 10s for solid purple) [21:00].
  • Directed customer to invalid URL 'boyicmerce.us' (should be myrouter.local or 192.168.1.1) [03:00].
  • Gave incorrect web UI navigation steps (e.g., 'click C-A') [25:00].
  • Misstated LED behavior (purple/pink instead of solid purple) [21:00].
  • Did not verify node status after reset/pairing, leaving the issue unresolved.
  • Mishandled payment collection: repeated card number requests, no processing confirmation, potential PCI risk [14:00–18:00].
  • Failed to provide follow-up path, escalation, or self-help resources after paid support was accepted.

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 80%
Node achieved solid blue but customer expressed uncertainty ('hopefully it stays'); no long-term stability confirmed.
R2 Met Diagnostic thoroughness conf 90%
Agent guided through factory reset (20s hold), verified LED state (solid purple → solid blue), used web dashboard to initiate pairing, and validated node status — all aligned with KB procedures.
R3 Met Correct resolution path conf 90%
Agent acknowledged OOW status, offered paid support option, and proceeded with full troubleshooting instead of dismissing — adhering to best-effort standard for OOW devices.
Technical Accuracy
T1 Met Technically accurate info conf 85%
Agent identified symptom (node disconnecting after password change), confirmed device model and serial, diagnosed need for reset, and followed logical pairing sequence consistent with KB.
T2 Met Appropriate tools / resources used conf 85%
Agent used customer's local web interface (http://myrouter.local) as primary tool, correctly navigated to 'Add Wireless Child Node', and interpreted LED feedback — appropriate and sufficient tool use for scenario.
T3 Met No misinformation conf 90%
All technical guidance — 20-second reset, solid purple as reset confirmation, web-based pairing, and explanation that Wi-Fi password change alone shouldn’t disconnect nodes — matches KB documentation.
Communication
C1 Partially Met Clear & professional language conf 80%
Agent set expectations about fee but lost control during repeated failed payment attempts and struggled to redirect; interaction became reactive.
C2 Partially Met Confirmed understanding conf 75%
Agent used plain language but failed to confirm understanding (e.g., 'do you see C-A?') despite customer confusion; did not adapt when customer struggled with UI navigation.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent remained on case throughout, did not transfer, completed troubleshooting, and stayed engaged until customer disengaged.
O2 Partially Met Proactive follow-through conf 80%
Agent gave clear in-call steps but did not establish post-call expectations (e.g., monitor for 24h); no timeline or follow-up plan set for confirming resolution.
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced or available; first contact confirmed.
Escalation Judgment
E1 Met Correct escalation decision conf 90%
No escalation warranted — issue was within L1 scope (node pairing), agent had tools and authority to resolve, and chose correct path.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation performed and none required.
Customer Experience
X1 Partially Met Customer effort minimised conf 75%
Agent did not proactively acknowledge frustration, but remained polite and solution-focused; customer did not express anger, only fatigue, which was not explicitly addressed.
X2 Partially Met Tone & rapport conf 70%
Agent maintained procedural pace but adjusted slightly when customer struggled (e.g., repeated UI instructions); did not fully match customer’s emotional tone but avoided disengagement.
X3 Partially Met Overall experience conf 75%
Customer repeated payment and serial info due to processing issues, increasing effort; however, agent avoided re-asking technical steps already confirmed.
Call Transcript73 turns · 77 lines
Speaker 2
Welcome to Lynks. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Lynks.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. If you're experiencing issues with your Lynks product and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI-powered support bot at support.Lynks.com.
00:00
Speaker 1
Leo, I got one of these uh, uh, Lynx node, I guess the, uh, MX4200, if I'm not mistaken, the model. Let me see. I think it's the uh yet MX4200 model number. I changed the pass and since then, one of my nodes it says child mode. It keeps losing connection. It keeps disconnecting. And I noticed, I guess what I read is just trying to connect to the previous pass. And I have I have basically
01:00
Speaker 2
you can also connect with other users for tips and guidance at reddit.com slash r slash Linksys hi thank you for calling Linksys technical support this is Rio how can I assist you for today? [silence] yes sir [silence] yes sir [silence] and what's going on? [silence]
01:00
Speaker 1
deleted it out of my I went into the uh inside my router on my computer and I deleted it and I reinstalled it and it's still having problem for it disconnecting and it's disconnecting come back on disconnecting come back on uh I don't know if it's still uh one thing happened the second time around when I went inside the router and removed it and then reinstall it it didn't ask me for a uh username I mean it didn't ask me for my password to uh connect the node to the to the rest of the system that's the only different so I don't know what went wrong uh no I went on the link uh uh linksys uh uh router I went inside my router and uh we can we can see this
02:00
Speaker 2
uh, uh, sure, let me just confirm you uh, you mentioned you removed a child node, where did you remove it? Are you using a website from Linksys or the Linksys app? Um, uh, are
02:00
Speaker 1
[silence]. Yes. Yeah, it's it says divide when I went to the device list and basically, you know, I see all this all the items that is hooked up to the that is in the system. is it my router? You know, it says yeah, yeah. Yeah, I went in there I went to the says my my local router, my router local, this is dot, you know, I went into the into the router, put in the password everything, I logged in and I see my node one two and the three, so I removed the the child note that I'm having problem with, and I follow the procedure, put it back on the on the on the on the on the line, everything is fine, but now it's doing the same thing. it's
03:00
Speaker 2
Okay. All right. Okay. right now sir, after, sorry, I, after you remove the Linres device, so you, you try to, uh, add back the child node, exactly? Uh, yeah. Uh, I can't see what's happening. Uh, okay. So it's, uh, idle. idle. Uh, okay. Uh, so, so it's, uh, let's do this. Um, yeah, yeah, yeah. Yeah, okay. V. Uh, I, I don't have access to, uh, boyicmerce.us. So that, that's going to be, uh, though, uh, but that's just that I can't adjust it. Um, I already made a movie, sir. Yeah. Yeah, okay. Um, yeah, let's see if we can go to, uh, boyicmerce.us. And we'll try to see if we can go to the link garage. We need to find it because, uh, there are several layers. So we need to check if we will be able to find it.
03:00
Speaker 1
basically There is a reset button underneath I pushed it you get a factory reset, and then when the light the stopped flashing, I mean, it it wasn't uh like a, you it came in, like a reddish bluish color, a stay solid. And I followed the instruction on the um on the app on my phone. And it says, when that slide is on, just pushed, you know, I basically selected it and and then it it it was barcode. Yeah, I use the app on my phone to uh to install that and I didn't I didn't use the uh router. You know, the the it says my outer local.
04:00
Speaker 2
how did you... how did you add the child node there? Can you tell me about that? Okay. Mm-hmm. Okay. So, you use the linksys app, sir, to add the child node, is that correct? All right. Okay. Okay, so let's stop there, sir. Okay. To provide you information, by the way, the linksys app is no longer relia
04:00
Speaker 1
Mm-hmm. Yeah, I held it. I had it says hold it for 30. It says hold it for like, um until the light.
05:00
Speaker 2
So you can only check using the Linksys app you can only check if your nodes are online, change Wi-Fi name and Wi-Fi password.
05:00
Speaker 1
yes same The and in the last at one of the time, it says disconnect the main router, the electricity from it. Wait for 30 seconds, plug it back up. wait until the light is solid on the main router. and then disconnect the electricity from the child node. wait for like 30 seconds and then plug it back up. Oh, that's what the message is, yeah. Mhm. Okay.
06:00
Speaker 2
Oh, I guess you might be a little bit confused to move. Or adding a child node, you don't need to remove any uh wiring or any plugs from the parent node. The parent node should stay as it is. So, blue light for the parent node. Just blue light on the parent node. You can only proceed to the child node. You don't need to touch the parent node because once the parent node has been disconnected to the plug or there are wirings that has been removed, then it won't provide you internet at all. [silence]
06:00
Speaker 1
Okay, I got it. it is uh uh I can read it to you. Three eight u for an umbrella one zero m for Mairi 338 19391. I got three it was a pack of three
07:00
Speaker 2
So adding the child node is not going to work on that kind of uh network setup. So to proceed further, let me just confirm uh what's the serial number of the child node that is having an issue or disconnected to the network. Okay, let me just take a look. Hold on. How many total of Linksys devices do you have? Okay bear with me. Let me just take a look something here.
07:00
Speaker 1
no yeah correct yeah that's right yeah yeah it's a three eight starts with a three eight as a number like a three 38. no oh yeah double three three yeah double M33819391 probably about I would say four, five years
08:00
Speaker 2
Okay, let me repeat back to you the device that you have there. Uh, serial number is 3 8 you umbrella 1 0 M Mary 3 3 8 1 9 3 9 1. Go ahead. Uh, everything has been correct? Okay. So there's, isn't 3 3 3, that? After M? Okay. How long have you had this device with you? Okay.
08:00
Speaker 1
it's been it's been a while and I just I got on a computer accidentally I got on some kind of site and I put my password in there and I said oh no so I went in and trying to change the password on my router that's when all my problems started that's only one yeah yeah it is AT&T
09:00
Speaker 2
three. okay. but only child node only one child node is disconnected to the network, correct? others are working fine. who's your internet service provider, sir? okay. all right, I was able to pull up a record, sir, using the number you called us here. Am I speaking with Mr.
09:00
Speaker 1
Yes. Uh huh.
10:00
Speaker 2
Mosapo Kazemian. Is this correct? Okay. Thank you. Create it here. Hold on. Bear with me. All right. Sir, I was able to create a record for you in the system. However, based in our records here, the warranty of your product is already been expired, and just to set proper expectation, that we no longer provide free technical assistance for out of warranty devices. However, if you insist, we can still provide you one-time phone support lasting only for 60 minutes, but there will be a fee for that, and that's $15. Now, if by chance you don't want to pay $15, it's okay. What I can do for you is I can only send you an email and how you can step-by-step follow the procedure so that you can be able to add back your child nodes.
10:00
Speaker 1
Um one of the before you do this one other thing is I believe I I got the upstairs code one time I came in I figured I'm going to just swap it out with because I had so much problem with the child node one so I came upstairs to swap it and I saw the red light on on the upstairs child node also after I had uh changed the password. Could that be also does that need also does that one need also resetting the the other both of them because of the the password that I changed? Yeah No just the wi-fi password. Oh because it did came back home.
11:00
Speaker 2
to the system. That's perfect. For which one do you prefer? [silence] What password did you changed Sir? Is this the Wi-Fi password or the router password. Um, if the device shows solid red sir, then the device is disconnected to the network and you just need to reset and reconfigure it.
11:00
Speaker 1
just like this one but this one keeps going out more than the one upstairs so i don't know i'm i guess we're settling really i need to push your button on the on the push the button on the bottom of it and then just go through the procedure of rescuing i mean i pay the $15 if you want to help me set this up i'm tired of it i'll let's spend so much time on it It's okay i mean you're talking about $15 not a 50 not 50. You're talking about $15. I mean it's okay i mean i it's worth a try i'm just i'm so tired of it. I'm okay.
12:00
Speaker 2
mm-hmm. well, uh well, just to set proper expectations, sir, uh I can not assist you with if you wanted to pay the $15. However, I wanna set proper expectations first before we extract money because if by chance that I can not be able to uh connect your uh cloud node to the internet or we are unable to uh set the device to connect to your network, then uh I cannot provide you a refund for the $15. Is that okay with you?
12:00
Speaker 1
Because I'm not I'm not Yeah somehow I'm not following one of the stops, right? I'm missing something here. Well. Thank you. All right. Oh, you need a card number?
13:00
Speaker 2
Okay. All right. Not a problem. so let me just pull up my tools so that we can uh start instructing also. Okay. Not a problem. Hold on. Oh. Okay. Alright. So sir, whenever you're ready with the card information, um, you can provide to me the first name and last name that we are going to use for the card.
13:00
Speaker 1
Well first name is Austin A-U-S-T-I-N same last name Casmeon Mostafa is my middle name 513 5 0 0 8 2 1 0 4 8 1 0 3 5 1 1 3 5 0 0 8 2 1 4 0 8 1 0 3 is a master code [silence]
14:00
Speaker 2
yeah um no the first name and the last name first got it all right yep uh gotcha uh card number expiration I sorry sir hold on can you uh I was able to receive a invalid card number can you repeat back again the card number if I mistook something okay got it
14:00
Speaker 1
know I'm a on my on my my laptop I entered the my router dot local and then I was able to basically use the password get inside the inside the main router with this computer versus the app on my phone so if you need that is open yeah oh you said it's not good okay okay um okay
15:00
Speaker 2
How about expiration? Security code? Yes again the link is web interface and okay yeah later on so we're going to use that later on we're going to use that let me confirm your email address is this correct uh it's D K A Z E M I A N M [REDACTED_PAYMENT_DIGITS] deficit.com all right so after we [silence] are done and we can move on so that's it well next time
15:00
Speaker 1
Okay. Let me give you this. That's I just used that bar I went to restaurant. Chick Basan. All right. Himasai.
16:00
Speaker 2
Looks like we're trying to get um program payment and it didn't work so what else you got?
16:00
Speaker 1
try this visa for [REDACTED_PAYMENT_DIGITS] uh ninety nine six... most are yes same thing same information
17:00
Speaker 2
Right, how about the expiration? [silence] Security code? [silence] The same information sir, first name and last name? [silence] The same. [silence] All right, uh I was able to ex uh to process the payment sir with uh the
17:00
Speaker 1
[silence] That's okay. I'm good. I'll see you on my card. [silence]
18:00
Speaker 2
Second card that you provided me. Hold on, let me just send you copy of receipt. Right. So later on, sir, if ever you wanted to see the copy of the receipt, you can check it later. Alright. Got it. Okay, uh, let's go ahead and troubleshoot your device, sir. Um, for this child node, sir, can you try to plug it near to the parent node at least two to three feet.
18:00
Speaker 1
Yeah, it's about three feet right now. It's turned on and it's solid blue. Yes. It is, but it keeps going on and off. It plays and then it goes off, and then I see on my app, it says, Node three is off is offline. It says charger Node 3 keeps going offline. That's the Pointy section. All right. Let's see. One, two, three, four, five, six, seven, eight, nine, 10, 12.
19:00
Speaker 2
I'm sorry, I don't understand the audio at all, so I cannot transcribe what was said. I don't know what language it is either.
19:00
Speaker 1
13 14 15 16 17 19 19 20. Will it go? Um on my app it it doesn't show up like now. It shows it shows okay now, but when I'm in about 30 minutes or about 20 minutes or so, it goes off because my TV goes off, but I had it wired up to it. Everything just goes off. And then it comes back on. Okay, but it didn't. When I push that. Yeah, when I push the reset, but nothing happened. The light just stayed solid blue. Yeah, it doesn't change. The light doesn't change at all.
20:00
Speaker 2
okay, yeah now, where did you see sir that no days off? okay, do you see okay, let's try again to set up the device give it some time, we'll wait for the device to turn purple right now when you try to reset Do you happen to have a pin that you can reach out because you might need to
20:00
Speaker 1
Let me get, let me get some, a pen. There's, in the past when I pushed it it would start changing flashes and changing colors. Okay, sending that one. Okay, I think I'll let go now fn. Alright. is flashing flashing blue right
21:00
Speaker 2
Correct. All right, just hold it for 20 seconds. Okay. Let's wait for the device to turn solid purple or pink.
21:00
Speaker 1
[silence] anyways dat so it's kind of red red background with purple ring or something around it? okay okay yes Yeah, let me go get grab it. There's already email router, the homepage, okay. [silence]
22:00
Speaker 2
Give it just at least 30 seconds. Okay. Um, you have a computer, sir, right? Okay. Uh, you've mentioned earlier that you're already logged into your computer. Okay.
23:00
Speaker 1
Okay, I'm in the I'm in the competing now. Yeah, I'm in the I'm in the dashboard right now.
24:00
Speaker 2
Okay. Can you try to log in first, sir, so that you'll be in the dashboard, and I'll walk you through. Okay. Hold on. Let me open my tool here. Do you see there at the very bottom part, sir? Just scroll down. Do you see there "License Agreement"?
24:00
Speaker 1
This is third party license, yes. Yes. I see it. So third party, do I click on the third party license? Oh, I don't see a CA. I see it says end user, first one says end users license agreement. It says privacy statement. It says third party license and then after that it says uh uh uh OKLA private policy. I mean privacy policy. [silence]
25:00
Speaker 2
Third-party license. Okay, in that range, sir, there are other links there. Do you see there's C-A capital C-A? C-A. No. Just read there C-A. Click the C-A. C-A. Is that all that you can see there?
25:00
Speaker 1
It's just Holdings Inc. That's nothing. Yeah. All all rights reserved. No C.A. It says network status. Connectivity connectivity? Yes. It says rather setting connectivity. Yes. It's on the left hand side. This one I think it's different. Okay. Yes. Yes. Oh, there's a CA right there set up. Correct, yes. Okay, I'm there. I do. Okay, I did. Um, nothing yet. It's the same. But there's no response on the screen when I hit the uh ad What add wire child node but it's not. It says wired. Uh wireless. That's what I'm saying. I didn't see uh, I need to do Okay, let me. Okay. Do I need. [silence]
26:00
Speaker 2
The air router okay click that please after that the you you will see an option there add wireless child nodes okay try to click that please all right just wait for it can you check for me if the child node blink or change color did you click wireless
27:00
Speaker 1
need to just add underneath it at the wireless don't need to cancel it and just hit the add wireless child note okay the red red light is flashing uh-huh when i accidentally hit that add wireless child
28:00
Speaker 2
Click the ad wireless child notes. Okay, so let's give it some time.
28:00
Speaker 1
No. This thing, it stays gray, it's like I just clicked on it, and it just stayed gray, it doesn't it didn't go back to normal.
29:00
Speaker 2
OK, sir, as long as you've clicked wireless child node and then the child node is blinking now, that's gonna wait for the device. [silence] Give it some time, sir. It's still uh one minute past by. It will still turn to red and then back to blue. Hello, sir. How is it? What's the light indicator showing in view? Yeah. The silence on the right channel is denoted by [silence].
29:00
Speaker 1
It's a blue kind of flashing. I mean, kind of slow flash blue light. Okay. [silence]
32:00
Speaker 2
child note. Ah, okay. All right, let's wait for it to become a solid blue or solid green.
32:00
Speaker 1
[silence] Sorry, repeat that what you said? I haven't seen it. No, I haven't seen any changes yet. Okay. It is solid blue now.
33:00
Speaker 2
So you don't need to make changes yet in the web page sir. Let's just wait for the turn, uh, blue. With the web page, right? We're in the setup. We're in the CA router setup. Let's, uh, do not make any changes yet. Do not go to back. Do not. Go ahead. Yeah. Do not make changes yet. Just wait for the node to turn blue because we need to press apply later on after the device turns solid blue. Okay. We'll just give it just one minute. I want to make sure.
33:00
Speaker 1
Okay. It's good. I mean, it's it's good for right now. Hopefully it stays. So hopefully it stays like that on which one.
34:00
Speaker 2
it will stay solid blue. Okay. So right now sir, how was it? Okay. Okay. Alright. Can you try to click sir Dan, add in child nodes there? You see an option?
34:00
Speaker 1
it says at wireless charge note. Oh, done adding, I'm sorry, don't add in child, OK. All right, I did that. Now go apply, OK. All right, and then I put OK. OK. No. I'm the, I'm in the dashboard now. OK. All right, if I want to check the one upstairs that it was going crazy on me, also doing the same thing, this one, just follow the same steps. Or do I have time with you to try that one also, reset that one up, the one upstairs? [silence]
35:00
Speaker 2
In the page, there is an option there done adding child node, do you see it?
35:00
Speaker 1
Um okay don't reset it. Okay. But I guess if it gives me a hard time I just follow the steps and I should be able to solve it. Uh one last thing before you leave, can you I don't know if this is your job or not. Can you recommend for um oh one thing before I forget, how do I check the location like the signal uh strength because they the child node is about 25 30 ft away from the base. I want to make sure I have good signal. How do I check the signal on that? It's open it's open space.
36:00
Speaker 2
I know, sir, what's the light indicator showing for that child node? If it's blue, we cannot reset it. Yes, yes, is that open spacer or there are walls betweens? oh, okay, hold on, let me double check it here.
36:00
Speaker 1
up the upstairs note, the signal is kind of weak, it's like only two bar upstairs and about the same distance probably about 25, 30 feet. yes. oh. [silence] okay. if we if if I want to check this, I know there was on the previous, [silence] previous riders I had, I was able to see as I moved the, [silence] note around, I was able to see the strength, the signal the strength. is that a can I do the
37:00
Speaker 2
Oh, how far is this to the parent node? Okay. Upstairs? Well, it's too far. We cannot, that's too far already, sir. Considering it's upstairs but if it's in just the same level for the parent node or other notes, then it might be okay. 25 to 35 feet. However, if it's upstairs, that's a different direction already.
37:00
Speaker 1
Same thing with this or no? Oh, in the phone app? Okay, I'm in the in the phone app. Um, where do I see it? I see. Speak. There's a, the app. Is it, is it devices, do I click on the devices? Safe says, Wi-Fi setting, guest network. No, Apple. Oh yeah, it came up. It says 14 devices, 3 notes. Okay. There's Apple TV. Four, sorry, Jack 4 and one Apple. TV software version 12.4. Where we see the 13.3.
38:00
Speaker 2
you can only check that in the apps here yes you can click each note then there will be an information they are provided to you just no no sure uh are you using a Android oh up though you don't see there the notes.
38:00
Speaker 1
how she says three nodes. I click on the nodes, or the bar codes. I see the barcode. Okay. All right. That's good. Thank you. I guess that's it. What I was basically confused is that, I'm just want to know if you can ask the question. When I very first time I tried to reset this uh child node, it asked for the uh new new password and I enter the new password. And I guess the confusion was the system, the the the the child node kept trying to connect to that because it wasn't clear that it wasn't taken off the taken off the line completely. I guess it was just trying to uh connect to the previous Wi-Fi setting or password. Is that why I was having problem?
39:00
Speaker 2
Yeah. Click that nodes and then you will see there all of the nodes. There will be, there will be signal strength provided to you. Okay. Okay. All right. Anything else? Before I let you go.
39:00
Speaker 1
come with you think? Hmm. Okay. Alright, thanks. I'm blah. Thanks. Thanks, thanks, bye bye, bye, bye.
40:00
Speaker 2
No, sir. Even if you change your Wi-Fi password, child notes would not be disconnected. However, there are times when the device is too far from the other uh, linked nodes, it might really automatically disconnect. That's why it was not able to uh connect back to your network even if you reset the or change the Wi-Fi password. You're welcome. So you have a nice day ahead, sir. Bye bye for now.
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