Speaker 1
Oh, hello. Yeah, first, I ask you a question. You know, at the back of the, you know, that, uh, uh, router, do you call it a router? Do you call it a router with the blue lights? It's a tower. Yeah, it is a it, you call it a router. Yeah. Uh, there is a reset button. After the reset button, uh, my, you know, the, uh, Wi-Fi password has been reset to the, to the one, uh, it's on the, on the root, isn't it? And also,
00:00
Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Thank you. [silence] Hi. Thank you so much for calling Linksys support. I trying to help you. Yeah. Yes. Yes. Yes. Yes. [silence] Yeah. Yeah. Mhm. Yes. If you press the [silence]
00:00
Speaker 1
And also, 192.168.1.1, this address' password being reset to the same password as the router, as the Wi-Fi, isn't it? I'm sorry. After I reset the reset on the router, will that, you know, admin password be being reset as well? [silence] Yeah. So, so, so after reset the button on the, on the, you know, the router, the the the password went back to default.
01:00
Speaker 2
The 192.168.1.1 is the default IP address of the router. If you are going to access that, then you will be able to log in to your router settings. Yeah. Yes, yes, of course. The main password, everything. Like, if you press the reset button, it's gonna go back to its factory settings, the default. [silence]
01:00
Speaker 1
The [ 0m0s692ms ] Wi-Fi password will be reset to the to the to the one written on the back of the router, isn't that? Yeah. And also the admin password will also be reset to the to the password on the back of the router as well, isn't that? They are the same password, isn't that? Yes. Yes, sir. Oh, so the the the the the reset button on the router only reset the the reset password for the Wi-Fi, not for the admin, not for the one.
02:00
Speaker 2
Yes. [silence] Yes. The default password for the router, like when you log into the settings is admin. It's not the same password that you see underneath the router. The one that's underneath the router is just for the WiFi. WiFi. If you're going to reset the router, of course, it will reset everything, sir. The WiFi name, the WiFi password, and then of course, the router settings the WiFi name and the default password of the router will go back to admin.
02:00
Speaker 1
So at the beginning, what's the password for for the 192-16801? I I think it's the same one. Yes, you know you know, no, no, no, no, no There is a two no, no, no listen listen Okay, okay talk one by one
03:00
Speaker 2
It's, it's, it's, it's the router password. So by default, the router password is just admin all lower case. That's gonna be the password when you log into its router settings. But if you're going to connect to the Wi-Fi, that's gonna be the password that's under the router. I'm confused, sir. I thought you mean that the password underneath the router is the Wi-Fi password. You mean to say, sir, that you're saying that the password underneath the router is the password to get into the router. Is that what you mean? Well, that is optional, sir. It depends on what model you have, sir.
03:00
Speaker 1
192.168.1.1, that username is admin, that password there is also password for admin initially, that password is also the same password, original password, Tefault password for the Router. What is original default password if I do not change it? What is the password for this admin?
04:00
Speaker 1
What's the model Linksys? What's the model number? [silence] securely there [silence] Oh, you want to know the model number? [silence] Already? The model number is SPNMX 55. Really? Um Yeah Yeah
05:00
Speaker 2
Yes. What's the model number of your router, sir? Linksys. Yeah, I understand. There are a lot of routers from Linksys sir. So I need the exact model, sir. Yeah, sir. Okay. So the default router password or admin password for that sir is admin, all lower case. Yes. So when you access 192.168.1.1, it's going to ask for router password. There is no username.
05:00
Speaker 1
Oh, so, so the password, originally password is admin as well. So you need to change it. Yeah. So into OK. OK. How do you reset the one nine two one six eight go go one go one password? There is this how do I reset it that you know, the admin password? OK. OK. So now I need. Now my question starts here. OK. Just hold on. I just a redo that one.
06:00
Speaker 1
I tried to log in the 192 168 1 1 Oh I log in now I'm very strange. I didn't put password. It didn't let me log in. Did you? You didn't do anything. Okay Oh That's good. I Uh Okay Let me let me let me let me stand down and let me try again. Uh Oh Oh [silence]
07:00
Speaker 2
I didn't do anything. Okay. okay. Right. Yes. Yeah, we like... Well, to be honest, sir, there are settings on the links is app. I mean, there will be settings on the router that is not available on the app, but available on the 192.168.0.1 access.
07:00
Speaker 1
Okay. Say that again. Could you please say that again? Oh. So So So 192.168 has got the full setting and the Linksys only got a part of that. A part of it. Okay. Okay. Okay. For the Wi-Fi uh password uh can I also need to set it on the 192.168 into that? Wi-Fi if I uh yeah, okay. Or throw up.
09:00
Speaker 2
There are some settings on the router that is not available on the app but available on the 192
09:00
Speaker 1
Ah! I see, I see. And also, could you please tell me what's the difference of 2.4 set as 2.4 and 5G? [silence] So, basically.
10:00
Speaker 2
Okay, so the two point four sir. it's a lower band, uh bandwidth network. So some devices, like especially those internet of things device, uh, smart devices like, um, bring doorbell, thermostat, security system, um, what are um cameras. it's, it only requires uh the lower band network. So that's the two point four. It is also, um, long range the two point four. And the five G, it's, um, it provides faster speed than the two point four, it's short range. And, um, if you want like faster download speed, you can connect to the five G. Is that better?
10:00
Speaker 1
So basically 5G is the faster Wi-Fi, but uh, but a shorter distance. The 2.4 is the other way, long distance, but uh uh, uh slow speed. And uh, when you say the band, band when you say the bandage, isn't that is the low band, 2.4 is a low low band or bandage. Oh, like a like a doorbell, it only calls 2.4 isn't it? Oh, I see. Oh, some TV only got two. Okay, excellent. Yeah, I uh, the last question is saw yesterday when I tried to log into the links from the 192.168. it not let me to to log in. It keep rejecting, rejecting. But the today,
11:00
Speaker 2
Yeah. Yeah. Yeah. Yeah. Yeah, which means that, uh, many, many devices only, only connect, I mean, can only connect to 2.4. Yes, yes, and some TVs,
11:00
Speaker 1
when I try to happens, this is the second time, it, it, it, using the one nine two and it let me log in without the password, it's logging but now the password is still working it's in theory that it looks like it's gendered but but you can't you can't. [silence] Okay so another question is the parent control if, if for turn on that will generate another a name of the Wi-Fi, isn't that?
12:00
Speaker 2
Well, there are really like sometimes where that um there's a glitch on the um browser login but it depends here sometimes it's gonna work um after rebooting the router or trying a different browser. [silence] No, no parental controls. [silence]
12:00
Speaker 1
[silence] Oh, so what you mean is that parents control if you turn on, you can block some web page? And it's not only for block web page, but also that that's not only for children. Everybody, for adult is blocked as well, isn't it? or you can block a device and and you know, that website. or parent control can block device and
13:00
Speaker 2
you is if if you want to block some websites here and some uh on specific i mean some devices sir and specific websites but if you want to generate another Wi-Fi network sir that's gonna be the guest network so you can allow your guests to connect to that network not be part of your main network yes you can block yes you can block yes you can block devices and certain websites yes yes
13:00
Speaker 1
Okay, okay so after ... uh with parent control, so where uh parent control is in device list? Yeah.
14:00
Speaker 2
[silence] on you click select device and then on the right side and on the right side there's option to select specific site or you can I mean add specific site so you have to put there the website the URL or the yeah So if you turn it on, sir, you have to select specific device and then specific yeah at a specific time. And if you want to select or add specific sites to block, you can also add it.
14:00
Speaker 1
Oh, so so way way way so the all the device used in this router, I can find in the device list. Yeah. Yeah, from the from the device. Uh, from this one and uh I can online or or it's something something is offline. I can set it as offline. I can set it as online. But how do I time it? But uh you time it. So okay so it didn't it didn't give me a choice. It didn't give me a choice. So so I currently I can do my network. From the my network has gotta loads of you know that the
15:00
Speaker 2
done. Just click the option to click add. Yes, yes, it will show up there. Um, all the device, all the device. Um, uh, is sorry. I'm just sorry, sir. What do you mean? So if you're going to select a site, sir, I mean, a device, sir, and then select when you, uh, you wanted to black the device from accessing the internet, there's, um, gonna be always, which means that it will always, oh, you have to
15:00
Speaker 1
name of the device, isn't it? Yeah. And from the name of the device, how do I do? To, uh, I see a list of the, you know, device, my network, under the network, so does it mean, for instance, I found the device, I want to control it when it can use and which website will be blocked. Oh, you click, okay. At the, the,
16:00
Speaker 2
What do you see on the screen right now, sir? All right, so you're on device list. If you want to select a or to set up a parental controls sir, you have to go to parental controls, not on device list. Can you try to close device list here? You click okay at the bottom. Yes, at the bottom. You click okay.
16:00
Speaker 1
a click of a is just for instance you know I click the device list and then I try to control them one of the one of the you know that device and for instance I want to click the device should I should I select it I don't know from the device list isn't it oh parent control oh yes yes yes yes I see the parent control yes oh yeah parent control then I can select one device for for the one I want to control [silence]
17:00
Speaker 2
So you can, yes, so you can get out of that device list page. How do you want to control the device, sir? You cannot do it on the device list, sir. That's why I'm asking you, sir, to get out of that device list page if you want to control or to to set up a parental control. Again, you have to get.
17:00
Speaker 1
okay let me like I mean the app or see see see yeah yeah so so you can only control the specific time you can only set up a time isn't that uh oh oh
18:00
Speaker 2
yes you have to get a device list and go to parental controls if you want to um set a parental control so you have to select the device and then there's going to be option for YouTube when are you going to block the access of that specific device if you select all ways um means that the device will never uh access the internet if it's connected to the Wi-Fi so it can connect but it cannot go online you can also select specific time so the the dark one means that the time is blocked which means that on that specific time you will not be able to access internet and the white one it means you are allowed to access on that
18:00
Speaker 1
Oh, see. Oh, that's very good. But, uh, how do I block the web address? Yeah. Oh, sorry, sorry, I don't understand. So, sorry, can you, uh, so parent control allows you to select the device and to block the time, but cannot block the web address. So, how can I block the address for, for, for the devices? I don't understand this.
19:00
Speaker 2
specific time. Okay. After you click, OK, you just click on OK and then select on, there's, yes, down below the box through where it says, black internet access, there's a block specific site. So there's an option, a highlighted word, add. OK. There's an option there. That's what I'm telling you now. You click on the add word, the one that's highlighted in blue, right next to the one, the statement block specific site.
19:00
Speaker 1
is this still under the parent control? I see the pages of parent of control. From the parent control, there is a list. Enable the parent control is on. And for instance, I select device. After selecting device, block specifically. Oh, block specific site. Okay. I just blocked home address. It should be okay, then that home address of the website. Yes, yes, yes. I see now. I can see. Oh, very good. Thank you. So, I can block the time and block the web address. I can see now. Okay. Okay. So, device list guest. What does it mean guest? Guest means you do not need the password.
20:00
Speaker 2
[silence] Yes, what do you see on the screen right now, sir? Hello? [silence] Yes, that's right. [silence] Yes. OK.
20:00
Speaker 1
So what's the last function they've got, they can browser, so what what's the difference guest
21:00
Speaker 2
No, sir. You can set up a guest password, sir. If you turn on guest network, sir, it will allow you. You to set up a Wi-Fi name and Wi-Fi password. If you turn it on, sir, you will have an extra Wi-Fi network, sir, where you can allow your guests to connect to that network. In that way, um, they will not be able to share the same network with you, your main network, and be able to access devices on your network. So, since it's just a guest network, it's a separate network. Yes, of course, they can still actually they can still access the Internet, sir, if they will be connected to the guest network, but they will not be able to do some access, I mean, access on your router. Uh, so
21:00
Speaker 1
Oh, yes, yes, yes, yes, yes.Ku so (so so wait where). When I create a (user), I can create a (user) so Wi Fi name. to let (user) use and I can set a password I can I can ask not to set password just let and select and use it. Oh, I see, the password. So they can do it. when they close they can do the same thing as me but they can not do any. on the root isn't it? Let's see. So that's good. also. When I next I will party I create a user password. Yeah. Oh, I see, I see.
22:00
Speaker 2
Settings and your on the on the networks of your router like if they wanted to do some networking. I I believe you you still have to select uh I mean to set up a password access your router. Yes. Mhm. Yeah, sure. That would be helpful.
22:00
Speaker 1
See Cecily. Security, what's the security phone? Wu. Security or security is more complicated. Wi-Fi setting? No, no, no. So how can I create a Wi-Fi name? You go to the Wi-Fi setting, isn't it? Yes. Is it is it a good? Is it this function is under the Wi-Fi settings.
23:00
Speaker 2
Well, the security, sir, that's if you want to set up or to set up port forwarding or some advanced troubleshooting. But I believe you have, you don't have any business in security. If you want to do port forwarding, that's Tommy will go there. Oh, so you mean to say you wanted to set up a 2.4 network in 5G network? Okay. How about this one? So you scroll all the way down to the bottom right corner of the screen. You'll find uh highlighted words there and um statement that says uh free.
23:00
Speaker 1
on the main page. Couldn't find it when you say scroll down. Is it on the bottom? There's a end user user agreement. Privacy. Policy section. Oh uh yeah. No this one. Yeah please tell, teach me. So how do I use this one? This is currently on the bottom of the or I just scroll down? Down here. I don't know how to clicking the boxes in these forms. Okay wait. I found it. Okay. I'm done now. Good. Yeah it has been signed. And then finally the thank you page. This one you don't need to sign or click anything. Thank you. I hope you take what's it?
24:00
Speaker 2
No, it's not, sir. You just have to scroll all the way down. So it's down to [ silence ] you would scroll all the way down, you'll find end user license agreement, privacy statement. There's a CA at the end of the spaces. CA it's like a footer. It's like a footer. When we say a footer, in line with that third there's a CA. Do not click on end user license agreement, is just in line with that find the CA option. Yes, did you find it? [ silence ]
24:00
Speaker 1
I see the end user license agreement privacy statement third party license Oaker private policy and there isn't any you know that bandage is setting so how oh yeah on the main page there's no CA no bottom right let me let me talk C end user license agreement no CA no CA okay yes yes I'm on under the wifi setting is the current
25:00
Speaker 2
It's in line with the end user license agreement sir. It's highlighted in blue at the bottom right. Yes, same area where you find that... Yes. Yes. Did you find ca? Well, if that's the case, just go ahead and click on wi-fi settings if you want to change wi-fi name.
25:00
Speaker 1
It's been there is there is two block one is 2.4 gigahertz band and then five gigahertz so 2 point oh oh I don't need the option that yeah yeah and under the Wi name oh so you can only create a one Wi for 2.4 and the one Wi for the five isn't that so so so you only can can create two bandage one is 2.4 one is five oh see yeah see see see so so if you if you if it's a if it's when you come uh when I receive this uh you know Wi-fi it's a it's there is a default one that is
26:00
Speaker 2
Okay. So if you want to change the Wi-Fi name, sir, there's an option there or there's a, like, a box for name and there's a box for Wi-Fi password. because your router is a dual band router. It means that it can broadcast two networks. Yes. it depends on the router, sir. If it's a tri-bander, there will be three networks. If it's dual band, there will be two networks.
26:00
Speaker 1
diff it was a one bit I was the in the probably I was an ex programmer and but I
27:00
Speaker 2
There will be just one network server, which means that the 2.4 and the 5G is on the on that one network. So, it's up on the device, sir. So, it's up on the device.
27:00
Speaker 1
not uh don't know this very well uh just vaguely know and uh uh uh uh Sorry I I just want to ask you know that uh is this router um currently uh when I click uh the click the uh uh uh wireless uh it's got two sections one is 2.4 one's 5 um doesn't mean that you can only allow to create two bands no more than um I mean so create two name two name two name um one name for 2.4 one name for uh huh huh uh uh huh No no I just ask you know that uh if it's a two I just uh try to using two uh but uh but I just like I no it's not possible to create a third one isn't it uh why fine name it only created uh huh huh
28:00
Speaker 2
so you don't know who's your internet service provider? Yes sir. Yes sir. You can only yeah of course yes because your router again is just dual band. How many networks do you want to create sir? It's not sir because your router is just dual band [silence]
28:00
Speaker 1
Oh, two networks. Yes. See, too bad. And the, what is the default one originally? The default is 2.4 or 5? [silence] Oh, so one network can have both 2.4 and the 5. Oh, so if we got the one network, originally, there is only one network name. That's got the, I, they got the both 2.4 and [silence]
29:00
Speaker 2
this means it's only capable of broadcasting two networks. The default Wi-Fi name, sir, is located underneath the router. [silence] Well, sir, if you're talking about the bandwidth, [silence] again, I already answered this a while ago. [silence] The default network, sir, I mean, there will be just one network, sir, [silence] which means that the 2.4 and the 5G is on that one network. [silence] Yes, on that one network, there's 2.4 and 5G. [silence] Yes, sir. But those devices, sir, that only requires 2.4 connection, they will have hard time to connect to that network. That is why, there's an option for you to separate the network to name the network uh differently.
29:00
Speaker 1
you know, this already set that as a 2.4 1 section and the 5 section. How do you set how do you originate both into the one band? [silence] No no no no no. My question is if so currently there is a two section if I do not manually change this 2.4 and the five setting. So originally the default one will be under the 2.4 or under the five do you see my point? Okay could you say that again.
31:00
Speaker 2
You just set Uh, I mean you just have to set one, not work, sir. If you're going to put the same name for the 2.4 and the five G and that's it will show one network on. Sir. Yes, I do and I already answered your question a while ago. I believe.
31:00
Speaker 1
So, so when do they, so if it's a, so that's a one wireless LAN, they can do both 2.4 and the 5. So when do they due to the two. for when do they do the five? So originally if I do not separate them, uh, the Wi-Fi will automatically switch it. If you need a 2.4 I you I provide you 2.4. If you know, [silence]
32:00
Speaker 2
Again, sir, by default, there will be just one network. If you don't want to separate the network, then the 2.4 and the 5G will be on that one network. Yeah. They will broadcast the 2.4 and the 5G uh signals, sir. It's up to the device if it will connect to the 2.4 or the 5G. But if you want the device to specifically connect on the 2.4 and the 5G, that's the time you can separate the network to allow them to connect to a specific network. [silence]
32:00
Speaker 1
need a five one, I'd provide a five. Does that mean this? OK. So currently, I've already got the 2.4 and the five ones separately. How do I delete these two separate choice and go back to the single one? It's called community fiber 20 underscore 2.4. Community fiber 20 underscore 5G. So does that mean I use both names? Have to use both. Really? you can use the same name for both of 2.4 and 5G. [silence] Oh, I see. I understand. Oh, originally both are same. So separate would be better, isn't it?
33:00
Speaker 2
yes yes [silence] what's the wi-fi name sir for the 2.4 [silence] how about the 5G? ok you just have to if you want to yes you have to uh to use the same name so that you will have only one network yes
33:00
Speaker 1
[KEEP_UNCERTAIN] or so if we if the thumb name they can they try to for instance if it's a long distance they try to using five G and it's a fail, it will automatically switch to 2.4. Does that mean that? And uh if they want to faster speed uh and then they will try to first using five. Oh, that's good. Uh yeah. Okay. Okay, see now. Thank you so much you. Thank you for teaching me. Thank you, I understand that for you there. Yeah, thank you. Thank you so much. You're very very kind, very very knowledgeable. Very good. Thank you. Uh what by the way, are you a supporter from the Philippines? Oh, oh, good good. Thank you so much. Yeah, thank you. Thank you so much. Yeah. Bye bye. Bye.
34:00
Speaker 2
Yes. Yes, yes. No worries there. You're welcome there. Yes, I am. Yeah. Yeah, you're welcome there. Adviser.
34:00