Speaker 2
Welcome to linksa support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support linksa.com for more information about your product. [silence]
00:00
Speaker 1
I cannot uh log in in my router at all. [silence] it's not safe or whatever. [silence] uh I'm looking on. [silence] What did you say? [silence] can be login in an Android phone which is a um do we have to have a laptop I have a uh Chromebook and Chromebook is terrible these people don't let you do anything you know the Chromebook is the worst thing ever you know I will buy a Microsoft laptop okay if I buy then I have to buy because the other before I had a Microsoft laptop and I could always log in and with a Chromebook I can [silence]
01:00
Speaker 2
SiteaLuke.sa.com is not trusted like that, just bypass those warning messages. It's okay, regardless of the phone you're using..m,m..m,m,Y-you can uh much better if it's laptop or iPad..m,m..m,mAnd regarding the routes you're calling, which is model number EA7500.
02:00
Speaker 1
Oh, can you, just a second. Can you tell me again? What did you say these routers? Ma, yeah, that's OK. that's OK. I, I may buy better router more safer. uh, I will buy actually a different router, but right now, I need to change passwords. So, um, for now, that's fine. You know, I want, I want, I already buy very, very, very, very much better router, you know? Uh, but I will see that. But right now to login. So, my question is can we login in an Android phone? I
03:00
Speaker 2
if I'm wrong. This router is no longer being supported uh starting last year. So we don't have the tools anymore for this type of router. But uh there's Yeah, the router's warranty already ended and aside from that, the technical support for the router already ended last year. So we cannot offer a.
03:00
Speaker 1
Suppose we can, isn't it? Uh-h I enter my password, which is correct. And it tells me it's not correct password. Hello. It tells me password is not correct and password is 100% correct. What did you say? Uh-huh, okay, I will try. Can you just wait for a second? Um Okay, so, when I say password is not correct, then router, password, email password, or maybe you write down a backup email password. Or maybe you just change your password and still used your old password or used any capsule password in your email?
04:00
Speaker 1
. just set password if i if i reset password then i'm gonna get lost maybe isn't it i cannot set password if it's not use my email useuta password. okay i use againruta password okay i will see password [ silence ] password is not correct reset [ silence ] to sure you're using right password that may be different associated with this now the password is complete [ silence ] I cannot set password if it's not use my email use [ silence ] I cannot set password if it's not use my email use your password. okay I use again our password [ silence ] I will see [ silence ] password is not correct reset [ silence ] sure you're using right password that may be different associated with this now the password is complete [ silence ] completely okay, but um, it is, uh, I'm logging on an Android phone, I don't think um, it's better to log on a laptop. Hello? So, what do you think? Why I cannot log? I opened your uh, app, I'm on your app, not on the somewhere else. I'm new on the Enelixus app and I entered my password, it tells me it's not correct. Okay, then I have an engineer in my house, he may not, thank you very much. Okay.
05:00