Speaker 1
Hi, Uh, yes, um, having some issue with one of my linksys, um, sub, sub-system things. Um, yeah, so let me give you my
00:00
Speaker 2
welcome to lynx support to ensure quality service your call may be monitored for in warranty product our support team is available to help with performance and hardware issues register your product by visiting registering lynx.com please have your device serial number ready for assistance press one now for out of warranty products paid support may be available depending please have your devices serial number and contact information ready if unavailable kindly call back later for out of warranty product paid support option may be available depending on the issue Thank you for calling lynx this is May how can I help you?
00:00
Speaker 1
my information. All right. Um, yeah, no, I I got that one second. Um, you watch that? Yeah, it's five nine 59 a as an apple one zero m as in Mary, two B as in boy, D as in David, zero zero one eight three. That's the, uh, that's the good. The one that's offline is, uh, My web browser is, uh, the one that's offline is, uh, Well, it's on yellow right now.
01:00
Speaker 2
uh, first game, I have the serial number of your links device, the serial number there's an account here, just to verify, it's under the name of Mark Uh, Stahl. And you can verify you. Okay. Thank you. It's on your record here, Morris. a mixed a mix system. The the and then the which one is offline?
01:00
Speaker 1
It says it's on my it's on my system, it says it's working, but, um, it's not. Um, that serial number is two zero, J is in jumping to two. That serial number is two zero. J is in jumping to two. Oh. Oh. Warsaw, yeah. Hmm. Well, it is, but it's connected, um, I connected it by Ethernet, yeah, maybe I didn't do it correctly, but yeah. How do I make sure it's connected by Ethernet? Sweet, let me go downstairs, one second. Wait, hold on a second. So, all right. So, what I have is, um, okay, I know what it
02:00
Speaker 2
it's okay, it's fine. That means it's WW03. Having a yellow light or orange, that only means it's receiving a weak signal. It's connected, but it's not getting enough signal. Is that the farthest node by Ethernet? [silence] Okay. It should be connected near the reset button underneath the Ethernet cable. [silence] Huh.
02:00
Speaker 1
it's working because I'm getting some internet down here, but yes it was weak, okay, so, um, one second, I'm going, I'm going down. It's, it's in another part of the, it's in my garage, so I'm going down now. Okay, I'll be there exactly and I'll be, that's good to know. I thought it, I know read means doesn't work. Okay, so orange means weak. All right, let me look here. Excuse me. All right, so let me explain how this is connected. All right, so, um, my ethernet goes directly into a, um, all those things, a, a ethernet switch. Okay? Um, then the ethernet switch is connected to my computer and my computer is connected to my internet and then
03:00
Speaker 2
Okay. Yeah. Okay.
03:00
Speaker 1
[silence] the device goes into my Linksys. And now it's actually going red. Now it's blinking red. So it doesn't make any sense. Um, if it's connected, if it's connected to an uh, Ethernet switch and connected directly, shouldn't it then be the same signal strength as the Ethernet? And wait, sorry, I'm not being, I'm not clear on that. Wait, sorry, sorry, one second. Okay, so the one that's called, um, garage office, the one,
04:00
Speaker 2
OK. that only means it's back hole is already wired not wireless and that ethernet I mean that switch that you have that should be also physically wired to the main node or to the other child node so uh so that the signal.
04:00
Speaker 1
Oh, make sure this is the right one. This is the bedroom one is actually garage. See, I didn't I rew I moved them and I never changed them. That that makes sense. Okay. This is the garage. Office. Okay. Sorry, I I needed I was calling it the wrong thing. Okay. All right. So let's now figure this out. Um. Okay. That's saved. All right. Okay. So the one that I'm talking about is
05:00
Speaker 2
Okay. Okay. Uh huh. Okay. So you already figured out what seems to be the problem. okay. [silence] [silence] Uh huh. [silence] Uh huh. [silence] Uh huh. Uh huh. Uh huh. So.
05:00
Speaker 1
That was three four five six. One second. Nope, this is, this is not that one. Garage office. No name. Garage office three four four six. This is bedroom. Sorry, I'm just trying to, uh bedroom. Yeah, I I will need assistance in a second because I'm not sure why. Okay, that's working. All right. Let's go. Let's go. Let's go. Okay. Okay, so the garage, the one that is, I think it's still loading, so it may take a second. If if the one that is connected by the ethernet is plugged in. Oh, now it's see this is doesn't make any sense. I plugged it in. I I told you I plugged it into the g to the ethernet hub.
07:00
Speaker 2
it's okay, so just let me know if you need assistance you can
07:00
Speaker 1
and it's connected. maybe it's still loading. maybe it's resetting. sorry, give me a second. it's it's, uh, the, the one that's the connected to the ethernet is now blinking red. that means it's re that means it's like booting up, right? yeah. okay. but I have a question. why would it be yellow if it's it was connected by the ethernet? doesn't make any sense. why would it be orange if it was connected by Wi- Wi-Fi? yes. it means what? sorry, it didn't, it didn't, it didn't ring.
08:00
Speaker 2
Okay. That only means the wired connection was not detected. It's still... the backhaul for it is still wireless, not via wired. So, for you to...
08:00
Speaker 1
Oh. What's the right way? What's the reset button? Wait. Sorry. One second. let me let me. You just said to connect. Okay. Connect it to the reset. Okay. I don't know what you're talking about. Okay. Where's the reset? Oh, I see what you're saying on this thing. That's the. Oh, you needed to get closer to the reset button. Oh, I didn't do that. Okay. That's what you were trying to say. Okay. All right. Maybe that was it. All right.
09:00
Speaker 2
It didn't detect the wired. Yeah, it didn't detect that it's wired. And the other other possible reason is that it's connected in a wrong way. You can try the other port. Yeah, you make sure that it's connected to the port near the reset button. Underneath the node and the other end. Near the reset button. There's two ports underneath. There's two ports underneath and one is near to the reset button.
09:00
Speaker 1
So let me reset. Hold on. Let me shut it off. Reset. That may be why. Okay, it needs to– you were saying it needs to be– okay. All right. All right. I think I kinda got it, what you're saying. Okay, it needs to be next to the reset button. I know I'm repeating what you said. It needs to be plugged into the reset button. Okay. And that will know that– then it will know that it's, um, um, hardwired. Oh, no, no, no. Wait, say it again. It should be– no, no, clarify what you just said, I'm not– on the ethernet switch, Claire– okay, so say it again what you just said.
10:00
Speaker 2
right the ball. [silence] Yes, that's the only time it will recognize its connection as wired. And by the way, make sure as well, though it's connected to a switch, that switch should also be connected to one of your node, linksys nodes, okay? So that the signal on the Yeah.
10:00
Speaker 1
cor was going to be connected. Oh, it's connected, it is connected. Well, OK, so it's connected it's connected the uh and an Ethernet cable from upstairs to the switch. Does that make sense? Yes. Yes.
11:00
Speaker 2
you connected this W H W 0 3 to a switch, right? It's connected to a switch. Or is it connected to okay, So that switch should be also connected to the other nodes device, like the parent node or the other extenders nearby. It will not work if, uh huh. upstairs connection. Is that where the main node is located? okay. Yeah, what I'm trying to say is as long as it's connected to one of your metrics, router, not to the modem. He says, sometimes,
11:00
Speaker 1
I'm not sure I'm getting it, but I'm sorry, say the last part again. Oh, yeah, that, that yeah. Yeah, no, this is connected to the parent node, not to the modem. I think [silence] I have it connected here. You're not wrong. I just didn't load the page till now.
12:00
Speaker 2
It's they're connecting the switch directly to the modem. So, even though the node is hardwired, but it will not really connect the wired connection because the other end of the Ethernet cable is connected directly to the modem, not to the node, not to the other link sys. So, the connection must revolve around the nodes only. Yeah, the connection if you gonna uh if you will plan to wire more nodes in the future, it should be only connected to one of your link sys nodes, not to the modem because only the parent node will be wired to the modem. Okay, then that's okay, that's fine.
12:00
Speaker 1
I think, I don't know. All right, so I'm just I don't know why I'm confused cuz I don't know why this should be working. Hold on, because everything else in this out downstairs computer, everything else is should be hard wired from the Ethernet. But let me see if that's working. Uhh. Okay, let's try this again. Just give me one second. Okay. I'm doing speed test here. Okay. Uhh. That's not working. All right, everything is slow. If my other computers are hardwired, I and they're they're hardwired through the ethernet gigabyte, uh thing. I don't need to worry about the link. I don't need to know about the links. So that's that. Right? I could I could if I'm downstairs if okay, sorry. I'm I'm being stupid here but I'm not being clear. All right. I have an ethernet that's connected directly to um sorry. I have an ethernet connected to the modem from modem. Okay, sorry. I'll say it again. The ethernet upstairs that goes to downstairs. It's connected um I think it's connected, I have to actually look what it is. Do I need to connect it to the Linksys main node or do I need to connect it I'm not even sure what I'm saying. All right, let me go upstairs and I'll I'll explain better then then I'll have a better on better communication. Sorry about it. Just not as technical.
13:00
Speaker 1
All right, I'll explain my setup better this way. Okay. Let's see where we have it. Okay, it goes from the modem. Okay, that's hardwired. That's a modem. Okay, so the modem goes to the links' main parent node. From the parent node, it then goes, uh, I have an ethernet cable that goes directly downstairs. Okay? Does that make sense? Okay. So now when I'm downstairs, that goes to an ethernet switch. One of the switches goes to the links, this A sub node, the one we were just talking about, that's the one that was having, that was, that was red. Yeah. Now it is, now it's red. Hmm. I'm not sure why it's red. Let me see if I can stop. If I take the links just off here. And everything, okay, I'm just asking a very much simpler question. Okay, everything is hardwired from upstairs to downstairs into a gigabit switch. That switch now goes directly to multiple computers and goes into a television. Shouldn't those other computers and television be getting the same signal as [silence] the the the ethernet is that correct? Hello? I'm just asking a question. If if if I took off the Lynksys, so it's not part of this problem, I took off the Lynksys downstairs. I just have a direct connection, right? I have a direct connection from upstairs that's connected to the ethernet to downstairs, and then I'm using these gigabyte uh switches, and then those those these then go directly into TVs and computers. Shouldn't they work? Um, shouldn't those computers and TVs get the same signal as um as the ethernet strength? [silence] Yes? Oh, Ooh. I don't know why, but I'm not getting it now. I'm not getting, I'm not getting the speed. That doesn't make any sense. I know you don't have anything to do with how I have my my thing set up here. It's just not making any sense though. All right. So let me just direct the question again to the Linksys. That's the only way I can help you. Okay. So the Linksys, uh, I connected the internet downstairs to an internet switch. And one of the nodes is down. Oh, now it's working. Okay, now it's working. All right. Now it's blue. Let me connect it back in. Let me see if it's working now. Maybe everything is working now. Ugh. By the way, you're very knowledgeable, so I appreciate your customer service.
15:00
Speaker 2
Uh huh. Uh huh. Okay.
18:00
Speaker 1
This is why I call you because you guys know what you're talking about. All right, let me do this. Yeah. All right. All right. Let's do this. Okay. My link says it's working now. Great. Okay. Let me see if it's on my, if it's on my, if it shows it on my thing here. Okay. This is so frustrating because it works most of the time and I don't have a problem with it. And then it doesn't work. Hmm. Okay, let's work on it.
19:00
Speaker 2
You're welcome. I've been working here for almost seven years, and I know all these parameters. Maybe sometimes it's switching from wired to wireless, its connection is jumping off, but from now on, just leave the connection like that.
19:00
Speaker 1
Okay, so the link is one downstairs it's showing that it is zero strength so it does it's not recognizing that it's hard wired. So what am I doing wrong? Why is it not what do I need to do? Okay. uh it shows zero dbm. Okay. Okay, so that's working now. Okay. Well, let's see now. Let's see. I think I may have fixed this. Maybe. We'll see. I don't know if it's using. Let's see what's happening. Now this now my other computer is not showing anything now. Showing is not working. All right. I wish things would just work. [silence] Oh.
20:00
Speaker 2
Zero, uh, zero strength, it's actually it will not going to display any DBM or numbers there for the signal strength because it's already wired. It should not show up any numbers. If it will show up a number, then that's the time you need to worry because it's not detecting the wired connection.
20:00
Speaker 1
Okay, let's see this. Okay. I'm I'm just checking my my speed test. But it's going so slow. It's not working. Oh my gosh. Maybe it is working. No, I'm getting like five Mbps. Mbps. Let me see. One second. Let me just see what it's doing. Hold on. I'm making I'm making it smaller. I'm making the name smaller.
21:00
Speaker 2
on the app it should show it should show a wired for that specific node you're having trouble with the status on the app should have like a fun icon I mean not the fun icon but a uh dots and parenthesis that means it's connected via wired if you can see 0 dBm but it's still showing that information that only means it's connection is still via Wi-Fi the icon there should display a dot and a parenthesis
21:00
Speaker 1
dollar. So, I can then see how it looks. okay. okay. So, Oh, it is okay, it's doing it correctly. Yes, it has, like the, the, uh, um, like a parentheses dot, dot, dot. So, it is showing that it's hardwired. Okay. That is working. Okay. All right. The other stuff isn't working. All right. I got to figure this out. I'll have to have a friend figure this out. Okay, thank you. All right. Thank you for your help. Bye. Bye.
22:00
Speaker 2
Okay, you're welcome. Thank you again for calling. Buh-bye.
22:00